DigiTech CO408 User Manual
Digital Telephone System
’
Attendant’s Supplement
COMDWL
Made rigb in the USA
This user guide is applicable for the following system and
telephone models:
System Models:
CO408, C0816, and Cl632
(with software release 10 [SW 101 or later)
Telephone Model:
77OOS-+* Rev. I and later
77143~++ Rev. I and later
7714X-++ Rev. I and later
Table Of Contents
LCD Display Abbreviations
Using This Supplement
Programming The Attendant Features
Creating The LCD Response Messages
Direct Inward Station Dialing
Naming The System Telephones
SettingTheMusicOnHoldFeature
.........................
..............................
................ .2
..............
...................... .6
.................... .7
................
Setting The Night Transfer Of Ringing Mode
Setting The System Clock
........................
Station Message Detail Accounting (SMDA) Printout
Storing The System Speed Dial Numbers
System Alarm Reporting
.........................
...........
Transferring Calls To The Voice Mail System
Transferring Recalls To A Secondary
AttendantTelephone........................... 4
Understanding The LCD Displays
...................
Glossary Of Terms .................................
Index ............................................
iV
1
.2
.lO
........
.12
.14
.. .15
.16
.20
........ .22
.25
33
36
. . .
111
LW visplay Abbreviations
LCD Display Abbreviations
This cha
ll
display.
-
I identifies the abbreviations that appear in your LCD
ADIAL Automatic Dial
ALL
ANS Answer
ARDL Automatic Redial
BGM Background Music
BKSP Back Space
BLOCK Block
CAMP
CFWD Call Forward
CLBK Call Back
CLEAR
DSS
EXIT
FEAT
FWD
G (followed by a number) Group
HOLD Hold
All
Camp
clear
Direct Station Select
Exit
Feature
Forward
. .
MSG
NEXT Next Display
OVER Override
P (followed by a number) Port
PERS
PREV Previous Display
RECALL Recall
RECON Reconnect
RING
S (followed by a number)
SAVE Save Number
SDIAL
SEND Send Transfer
SET
SOHVA
TIMER
TKMSG
VAB
Voice Ann. Block
Message
Personal
Ring Tone
Staticn
Speed Dial
Set
Secure Off-Hook Voice
Announcement
Timer
Take Message
Voice Announce Block
Voice Announce Block
1
iV
Using This Supplement
To help you use your attendant’s telephone to its fullest capacity, this
supplement to the-DigiTech system user’s guide describes the
attendant’s telephone and tells you how to use it.
You can program special features on your telephone that are unique to
attendant station operation. The instructions for programming these features are included in the section titled
l Programming The Attendant Features
For your convenience, a display summary, a glossary of terms and an
index are included in the back of this supplement.
The operation sections of the accompanying user’s guide define oftenused features and provide instructions for their use. Please refer to the
following sections of the user’s guide (publication GCA 70-220 or
GCA 70-221, provided separately) for more information about your
telephone’s basic functions:
l
Knowing Your Telephone
b
Understanding What The Lights Mean
0
Using Your Telephone To Answer Calls
.
Using Your Telephone To Make Calls
b
Using Your Telephone To Place Calls On Hold
.
Using Your Telephone To Transfer Calls
.
Using Your Telephone For Conference Calls
.
Using The Other Telephone Features
l
Sending And Receiving Non-Verbal Messages
0
Using The Auxiliary Jack
.
Programming Your Telephone
l
Using Your Quick Reference Guide
b
Troubleshooting Your Telephone
Creating The LCD Response Messages
When you are busy or are away from your desk, you can set a message
at your telephone that will be received by any LCD speakerphone
within your system. Your system provides two default messages:
“Back at . . .‘I and “Call . . .”
messages, or you can create up to ten messages if you choose not to use
the two default messages.
In addition, you can add eight customized
Note:
If
you intend to create a response message to a voice announce,
remember that this is also a message, and that it uses one of
your message locations.
To store the LCD messages, proceed as follows:
write your messages on the chart on page 5 (each message can
have up to 16 characters),
use the letter code table (on page 4) to assign a number to each let-
ter,
write these numbers on the chart line beside the message letters,
press ITCM,
dial+##O 5,
dial a message location number (l-O),
dial # to clear current message,
compose your messages by dialing the two-digit codes that relate
to the letters,
dial +# to save message,
dial next location number, #to clear it, two-digit codes for the
message, and +# to save,
repeat previous step until all messages are stored,
press SPKR to end.
Example: Create a message that will read as “TAKE MESSAGE” and
program it into message location number 3.
- press ITCM, dial + # 0 5,
- dial 3 #,
- dial +1,11,22,22 12
61, 32,73, 73;21,41 32
space M E S S A G’E
- dial #, and press SPKR to end.
2
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When you are finished creating and programming messages, fill in the
list on page 5 of this guide. Make a list of the stored messages and
their location numbers, and give each station user a copy.
00 00
00 00
00
00 0
@---pg @@@
0 0 0 0 0 0
000000
I
000000
000000
Im
0
Continued on the following page .
muI
,SPKR
Button
Antercom
Light
Y
-ITCM
Button
3
rrvyrarrmmy
I ne menaanl tearures
Letter Code Table
4
LCD Message List
5
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Direct Inward Station Dialing
The direct inward station dialing (DISD) feature allows an external
party to call an intercom station directly without assistance from the attendant if the call is made over a line programmed for that purpose. As
the system attendant, you may instruct callers to make DISD calls when
necessary.
For example, if a caller regularly dials a number that rings at the
attendant’s station for service, you may give the caller the DISD line
number and the extension number associated with the station he is
trying to reach. Future calls from the caller to a specific party will not
have to be serviced at the attendant’s station, although a ring-no answer
or busy condition at the called party’s station will result in the system’s
handling the call in another manner (described below).
When a caller makes a DISD call from an outside line, he or she will in-
itially hear ringing. The system will answer the call with a DISD con-
tinuous dial tone; the caller can then dial an extension number.
-
If
called station is
idle, a tone is sounded and called station rings.
- If the
call is answered by another station user, the
caller can ask for
transfer to desired station.
- If
ringing stops
and dial tone sounds again, the caller can dial another
extension number.
-
If
called station has callforward
-
If
calied’station is busy,
station. If
camp-on is not answered
call is placed on hold and camped-on at busy
feature set, forward station rings.
within a transfer recall timeout
period, busy tone is given, followed by a DISD dial tone.
Note: The system will return the caller to DISD dial tone two additional times
and then drop the line.
-
If
called station is busy but ispartof a huntgroup,
DISD call is routed
to idle station in hunt group, if available; otherwise, the call is campedon at dialed station. Hunt group is not followed when caller hears
ringing but receives no answer.
-
If
an invalid extension number
before DISD dial tone is returned (caller can redial). If
dialing is made,
Note: The system will return the caller to DISD dial tonetwo additional times
and then drop the line.
-
If
extension number dialing is not completed within the programmed
dial time limit,
caller can dial +K for new DISD dial tone.
call is routed to DISD assist station if available;
is
dialed,
an error tone is sounded
mistake in
otherwise, the line is dropped.
6
Naming The System Telephones
If you have an LCD speakerphone, this feature lets you know who is
calling you. You can assign either a personal name or a group name to
each system telephone. This name can be up to seven letters in length
and will show up in the user’s display and/or in the called party’s display. Typical names could be SRVC, MKTG 1, K SMITH.
Name the system telephones as follows:
l use letter code table (page 8) to compose names for all telephones
requiring them (up to seven letters per name is allowed),
l press ITCM,
l dial%#OO,
l dial the station number of the telephone to be named (lo-57),
l dial # to clear current entry,
l dial two-digit codes that correspond to letters in name,
l dial +l+ to continue entering station names (repeat above steps
beginning with station selection lo-57),
l press SPKR to end,
l record names on page 9.
7
E 132 1
I
H 1 42
L 53
M 61
N 62
0 63
P 71
Q
R 72
S 73
Letter Code Table
11
8
Station Names
(Record telephone names here. Copy this sheet if you need more
record space.)
9
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Setting The Music On Hold Feature
Music that is provided to outside lines while those lines are on hold can
be enabled and disabled through the attendant’s station:
TC 3 set the music on hold feature,
l press
l dial+%#OO,
l press
ITCM,
A 1
(top, left-hand programmable button) to alternate the
feature on and off,
q
l dial
l dial 2 to disable,
Note:
1
to enable,
Associated light will turn on when
when the feature is disabled,
music
on hold is provided and turn off
l press
SPKR
to end.
10
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