The Network Innovation
dLAN®
500 AVtriple+
devolo dLAN® 500 AVtriple+
© 2011 devolo AG Aachen (Germany)
While the information in this manual has been compiled with great care, it may not be deemed an assurance of product characteristics. devolo shall be liable only
to the degree specified in the terms of sale and delivery.
The reproduction and distribution of the documentation and software supplied with this product and the use of its contents is subject to written authorization from
devolo. We reserve the right to make any alterations that arise as the result of technical development.
Trademarks
®
HomePlug
Linux
Ubuntu
Mac
Windows
devolo, dLAN
is a registered trademark of HomePlug Powerline Alliance.
®
is a registered trademark of Linus Torvalds.
®
is a registered trademark of Canonical Ltd.
®
and Mac OS X® are registered trademarks of Apple Computer, Inc.
®
and Microsoft® are registered trademarks of Microsoft, Corp.
®
, Vianect® and the devolo logo are registered trademarks of devolo AG.
All other names mentioned may be trademarks or registered trademarks of their respective owners. Subject to change without notice. No liability for technical errors
or omissions.
devolo AG
Charlottenburger Allee 60
52068 Aachen
Germany
www.devolo.de
Aachen, September 2011
Content
Content
1 Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.1 Thank you! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.1.1 About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.1 What exactly is dLAN? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2.2 devolo—Up to speed on green IT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2.3 The dLAN 500 AVtriple+ at a glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.4 Sample applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
3 Initial use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3.1 Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
3.2 System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
3.3 Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
3.4 Connecting the dLAN 500 AVtriple+ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
3.5 Software installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
3.5.1 Software for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
3.5.2 Software for Mac (OS X) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.5.3 Software for Linux (Ubuntu) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
4 dLAN network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
4.1 Security in the dLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
4.2 dLAN Cockpit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
4.2.1 Encrypting a network with dLAN Cockpit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
4.3 dLAN AV network encryption at the touch of a button . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
5 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
5.1 Bandwidth optimisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
5.2 Important safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
5.3 Disposal of old devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
5.4 Warranty conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
devolo dLAN 500 AVtriple+
Content
devolo dLAN 500 AVtriple+
Preface 5
1Preface
1.1 Thank you!
The dLAN 500 AVtriple+ allows you to set up your
own home network with almost no effort. Because
the clever dLAN technology transmits the data over
the household electrical wiring, you do not have to
lay any new cables. You do not even have to do without an electrical socket, as the
dLAN 500 AVtriple+ provides a power supply to
which you can connect your terminal devices or multiple sockets as usual. The integrated mains filter significantly improves data transmission in the home
network.
The fast transfer rate of up to 500 Mbps makes every
bandwidth-intensive Internet application a real multimedia treat. The integrated "Quality of Service"
function measures the bandwidth requirement, optimises the data flow and ensures excellent quality—
particularly for voice and video data.
To protect your data, simply press a button on the
dLAN 500 AVtriple+ to activate the convenient and
secure 128-bit AES (Advanced Encryption Standard)
encryption. In addition, the patented power saving
mode, which comes standard, automatically uses up
to 80% less power.
1.1.1 About this manual
After a brief introduction to "dLAN" and "Green IT"
basics in Chapter 2, Chapter 3 will cover successfully
setting up your dLAN 500 AVtriple+. Chapter 4 explains how to configure your dLAN AV network. Tips
for bandwidth optimisation, information about product safety and environmental compatibility of the device and our warranty conditions can be found in
Chapter 5 and conclude the manual.
Description of the symbols
Here we briefly describe the meaning of the symbols
used in this manual.
Very important note. Failure to observe this note may result in damage.
Important note that should be observed.
Additional information, background material
and configuration tips for your device.
If you have any further ideas or suggestions related to
our products, we would be delighted to hear from you
at support@devolo.com
!
devolo dLAN 500 AVtriple+
6 Preface
devolo on the Internet
For detailed information on our products, visit
www.devolo.com
contains product descriptions and documentation, but
also updates of devolo software and your device's firmware.
. The Service centre area not only
devolo dLAN 500 AVtriple+
Introduction 7
2Introduction
dLAN is an intelligent, secure technology that lets you
set up a home network easily, quickly and economically via your household electrical wiring, without the
need for complex and expensive dedicated cabling.
The available performance and effort required for the
installation also compares favourably to traditional
methods—dLAN technology now attains speeds you
would expect from other LAN technologies, and installing it is a breeze!
devolo dLAN 500 AVtriple+
8 Introduction
2.1 What exactly is dLAN?
dLAN (direct Local Area Network) uses the household
power grid to transfer data between computers
equipped with suitable adapters and other network
components. As a result, any power outlet can be used
as a network access point. The data is modulated prior
to transfer and sent as a signal via household power
lines. State-of-the-art technology ensures that the
power and data networks do not interfere with one another. Networking via dLAN is fast and secure. The
data is encrypted using a key to prevent easy interception by third parties.
2.2 devolo—Up to speed on green IT
The topic everyone is talking about is green IT. devolo
has an easy solution: the power saving mode, which
comes standard with the home network adapters, sets
the company apart from many competitors in the IT industry. And that has been the case even before global
warming and the scarcity of resources have become
concerns on everyone's mind.
not only be convenient, but also require as little energy
as possible—particularly during times when it is not
being used.
That devolo can satisfy the demand for energy efficiency is evidenced by the patented power saving mode
in the devices. It automatically lowers energy con-
sumption by more than 80 percent when the computers in the dLAN network or connected equipment
are switched off.
The power saving mode in the adapters is not only a
tribute to environmental protection but also a real
service to the customer. Most people tend to forget to
regularly press the standby button on the hardware.
The patented technology in devolo adapters allows you to save energy without having to do
anything. And if less energy is consumed, your elec-
tric meter will turn more slowly. In other words, every
minute the adapter is in power saving mode, you will
save money.
devolo dLAN 500 AVtriple+
Developers at devolo, have for a long time kept a close
eye on how much power dLAN adapters may consume.
After all, a devolo network via electrical sockets should
Introduction 9
A dLAN adapter connected to a computer can only go into power saving
mode if the network card of the
switched-off computer is also inactive.
If you are using a network card that remains active even when the computer
is switched off, we recommend connecting the computer to an on/off
switch using a multiple socket so that
both the computer and the integrated
network card are de-energised.
2.3 The dLAN 500 AVtriple+ at a glance
쎲 The dLAN 500 AVtriple+ quickly and easily estab-
lishes a network connection over the household
electrical wiring.
쎲 Simple plug-and-play connection between the
routers, computers and other network-compatible
devices!
쎲 The dLAN 500 AVtriple+ has three network jacks
for directly connecting three network devices to
the dLAN.
쎲 The integrated electrical socket enables additional
terminal devices or multiple sockets to be con-
nected to the adapter just as a normal wall
socket—no power supply is lost.
쎲 The integrated mains filter significantly improves
data transmission in the home network.
쎲 The "Quality of Service" function and transfer
rates of up to 500 Mbps are enough for bandwidth-hungry applications. Automatic data prioritisation ensures interference-free reproduction of
voice and video data.
쎲 Easy data encryption at the touch of a button or
via dLAN Cockpit.
쎲 The patented power saving mode automatically
uses up to 80% less power.
쎲 Compatible with all devolo dLAN AV adapters.
쎲 Long data range of 300 m between the adapters
and reliable network speed for setting up a home
network.
devolo dLAN 500 AVtriple+
10 Introduction
fig 1
2.4 Sample applications
SOHO—Small Office/Home Office (fig 1)
devolo dLAN 500 AVtriple+
Introduction 11
fig 2
Multimedia home network (fig 2)
devolo dLAN 500 AVtriple+
12 Introduction
devolo dLAN 500 AVtriple+
Initial use 13
3Initial use
This chapter covers everything you need to know to set
up your dLAN 500 AVtriple+. It will explain connecting
the dLAN 500 AVtriple+ and its functions. We will also
briefly introduce the included devolo software and
guide you through its installation.
devolo dLAN 500 AVtriple+
14 Initial use
3.1 Package contents
Please ensure that the delivery is complete before beginning with the installation of your
dLAN 500 AVtriple+:
쎲 Single Kit:
쑗 dLAN 500 AVtriple+
쑗 Network cable
쑗 Hard copy of installation guide
쑗 CD containing software and online documen-
tation
or
쎲 Starter Kit:
쑗 dLAN 500 AVtriple+
쑗 dLAN 500 AVplus
쑗 Two network cables
쑗 Hard copy of installation guide
쑗 CD containing software and online documen-
tation
devolo AG reserves the right to change the package
contents without prior notice.
3.2 System requirements
쎲 Operating systems: Windows XP (32 bit), Win-
dows Vista Home Premium (32 bit/64 bit), Windows 7 Home Premium (32 bit/64 bit), Linux
(Ubuntu), Mac (OS X) and any other operating system with network support.
쎲 Network connection
Please note that your computer or other device must feature a network adapter with a
network port.
Please note that dLAN devices such as
the devolo dLAN duo (14 Mbps) and
devolo dLAN Highspeed Ethernet II
(85 Mbps) can be used on the same
household electrical wiring as
dLAN AV devices (200 Mbps/
500 Mbps) without interference, but
they will not be able to communicate
directly with one another. To set up a
dLAN AV network, you need two
dLAN AV devices (200 Mbps/
500 Mbps).
devolo dLAN 500 AVtriple+
Initial use 15
3.3 Functions
The dLAN 500 AVtriple+ features three control LEDs as
well as a network port and an encryption button:
Power
green: Lit steady when dLAN 500 AVtriple+ is ready
for operation; flashes when it is in standby mode.
dLAN
green: The network connection is suitable for HD video
streaming; flashes when data is being transmitted.
orange: The network connection is suitable for SD video streaming and online gaming; flashes when data is
being transmitted.
red: The network connection is suitable for simple data
transfer and Internet access; flashes when data is being transmitted.
Ethernet
green: A connection to the network exists; flashes
when data is being transmitted.
Network connections
The three network ports can be used to connect computers or other network devices to the
dLAN 500 AVtriple+ via commercially available network cables.
Encryption button
Data encryption at the touch of a button; For more information on the functions of the encryption button,
please see the chapter 4.3 dLAN AV network en-
cryption at the touch of a button.
Integrated electrical socket
If you connect additional network devices using a multiple socket, plug this multiple socket into the electrical
socket of the dLAN 500 AVtriple+. The integrated
mains filter eliminates any noise of connected devices
and significantly improves data transmission in the
home network.
devolo dLAN 500 AVtriple+
16 Initial use
Please note that all dLAN AV devices
to be connected to your network are
also connected to your household
electrical wiring. A dLAN AV device
switches to Standby mode after a
short while if no active network device such as a computer is connected
to the network port. In Standby mode,
the dLAN AV device cannot be accessed via the power supply grid. As
soon as the network device (e.g. computer) connected to the network interface is switched on again, your dLAN
AV device can also be reached again
via the electrical wiring.
3.4 Connecting the dLAN 500 AVtriple+
This section describes how to connect your
dLAN 500 AVtriple+ to a computer or other network
devices.
햲 Use network cables to connect the
dLAN 500 AVtriple+ to the network ports of computers or other network devices.
햳 Plug the dLAN 500 AVtriple+ into a free electrical
outlet.
The outlet must be within reach of the
connected network devices. The
adapter and the network devices must
be easily accessible. In order to switch
the adapter off and disconnect it from
the power supply, pull the plug out of
the power outlet.
Additional network devices that are connected via a multiple socket are connected to the
mains power supply by plugging the multiple
socket into the integrated electrical socket of
the dLAN 500 AVtriple+.
햴 Once you have connected at least two dLAN AV
adapters as described above, your network has
been set up. To secure your dLAN AV network,
continue with the configuration as described in
chapter 4 dLAN network.
3.5 Software installation
3.5.1 Software for Windows
Use the installation wizard to install the devolo software for using the adapter with the Windows operating system:
devolo dLAN 500 AVtriple+
Initial use 17
쎲 devolo dLAN Cockpit finds all reachable dLAN
adapters in your dLAN AV network, displays information about these devices and encrypts your
dLAN AV network individually.
To install the software, insert the included CD-ROM in
the CD drive of your computer.
If autoplay is installed on your computer, the
installation will start automatically. Otherwise, open the folder with the Windows Explorer by right-clicking on Start (or the
Windows logo) and selecting Explorer from
the context menu. Double-click to start the
installation wizard manually.
During the installation process, you will be given the
choice of installing all software components (Standard
installation) or selecting individual ones (Custom installation).
To take full advantage of the functions of
your device, we recommend installing all of
the applications.
You will be asked for permission to transfer anonymous
performance data related to your dLAN 500 AVtriple+
to devolo. The data sent to devolo pertains only to the
performance values of your dLAN AV devices. The data
is anonymized and will be used exclusively for statisti-
cal purposes. By providing it, you can help us improve
our products. You can find the installed software applications in the Start Programs devolo program
group.
3.5.2 Software for Mac (OS X)
The software mac folder contains the dLAN configuration software.
3.5.3 Software for Linux (Ubuntu)
The software linux folder contains the dLAN config-
uration software.
devolo dLAN 500 AVtriple+
18 Initial use
devolo dLAN 500 AVtriple+
dLAN network 19
4dLAN network
4.1 Security in the dLAN
Before you can use the dLAN 500 AVtriple+ in your
dLAN network, first you have to connect it to other
dLAN AV devices as a home network. Two specific
pieces of information are especially important for this:
쎲 Shared use of a dLAN password results in a delim-
ited dLAN network.
쎲 Shared use of the dLAN password serves as access
control to the dLAN network as well as the
encryption, and thereby the interception protection, of the transmitted data.
The dLAN password can be specified automatically via
the encryption button or manually using the
dLAN Cockpit program. Please note the following basic principle when choosing your encryption method:
쎲 In dLAN AV networks, data encryption is as
simple as touching a button, since all corresponding dLAN AV devices are equipped
with an encryption button.
쎲 For dLAN AV networks that include devices with
and without encryption buttons, data encryp-
tion must be set up using the dLAN Cockpit.
4.2 dLAN Cockpit
devolo dLAN Cockpit is a monitoring and encryption
program that detects all reachable dLAN AV devices in
your home network and combines them in a secure
network. Due to its logical graphic design, the
dLAN Cockpit is easy and intuitive to operate. After
installing the devolo software, it can be found in the
Start Programs devolo program group.
devolo dLAN 500 AVtriple+
20 dLAN network
devolo dLAN 500 AVtriple+
After starting the dLAN Cockpit, all reachable dLAN
devices in your home network will appear. This may
take a moment.
dLAN network 21
All adapters found in the network appear with as
adapter icon with a corresponding product name. The
adapter in the middle of the dLAN network identified
with the symbol shown here symbolises your locally
connected device. If you have multiple dLAN devices
connected locally, you can jump back and forth
between them. Clicking an adapter icon with the
mouse enables the corresponding dLAN AV device and
highlights it.
The coloured connecting lines of the adapters illustrate
the current transmission quality:
쎲 Green: the network connection is suitable for HD
video streaming.
쎲 Orange: the network connection is suitable for
SD video streaming and online gaming.
쎲 Red: the network connection is suitable for simple
data transfer and Internet access.
If data transmission from one device to another is actually taking place, the data rate is displayed on the respectively highlighted adapter.
Settings and functions
You can configure settings for the respectively highlighted device or for the network
You can always use the Refresh button to display the
current status of devices that have been found (if this
hasn't happened automatically).
By means of the Options button or the corresponding
tabs of the respective adapter, you can learn device information such as the firmware version used and the
individual MAC address.
Options are given like assigning an additional name,
resetting the respective device to the factory default
settings or removing a device from the existing
dLAN network.
The above-mentioned setting options
vary depending on the function and
features of your device.
You can also specify whether information on the performance of your dLAN adapters will be transferred to
devolo.
The data sent to devolo pertains only to the
performance values of your dLAN devices.
The data is anonymised and will be used exclusively for statistical purposes. By providing
it, you can help us improve our products.
쎲 via the buttons at the bottom edge of the screen
쎲 or via tabs arranged at the side of each adapter.
devolo dLAN 500 AVtriple+
22 dLAN network
The Troubleshooting Guide includes installation instructions and information about how to connect your
devices optimally with one another.
4.2.1 Encrypting a network with
dLAN Cockpit
If you use dLAN AV devices without an encryption
button, data can be encrypted only via
dLAN Cockpit.
Before the networking procedure, note
the security IDs of all dLAN AV adapters. This unique identifier of each
dLAN device is located on the label on
the housing. It consists of 4 x 4 letters
separated by dashes (e.g. ANJR-KMORKSHT-QRUV). Ensure that all dLAN adapters are connected to the power grid
and computers or other network components as appropriate.
Scan for local adapter
After dLAN Cockpit is started, it searches for the dLAN
adapter connected directly to your computer first.
Adding an adapter
Add all the dLAN devices you want to your dLAN
network by selecting the Add adapter button. You
will need the 16-character security IDs of the adapters
from the label on the housing. Enter it now in the
Security ID field and confirm with OK. If a security ID
is correct and the device can be reached in the dLAN
network, it will be added to your network of configured
adapters and also displayed in the program.
Entering a network password
After you have added all the dLAN devices you want to
your dLAN network, select the Change password
button to assign a shared network password that will
apply for all registered adapters in your personal home
network.
You can choose between your own password, a random password and the default password. To define
your own password with a length of at least eight characters, enter this into the Network password text
field. Alternatively, you can have a randomly selected,
highly secure password assigned using the Generate
secure password button. Use the Factory default
password button to reset the dLAN adapter to the de-
fault password. Normally, the display of the password
is hidden for security reasons. If you enable the option
Show characters, the current password is displayed
in legible form in the text field.
devolo dLAN 500 AVtriple+
dLAN network 23
The factory default password is
HomePlugAV. Assigning a specific
password to a single adapter will
exclude it from the remaining dLAN
network.
If dLAN Cockpit is called up again later after a successful initial installation, for example to integrate a
new adapter into a network, the application remembers the devices that were entered earlier. Enter the
new device as described in the Adding an adapter
section. The current network password is assigned
automatically to the newly added device.
4.3 dLAN AV network encryption at the touch of a button
To encrypt a dLAN AV network, in which all associated
devices are equipped with an encryption button, simply
press the encryption button that is located on the de-
vice. Pressing this button will encrypt your dLAN AV
network with a randomly generated password.
Adapters cannot be configured while
in Standby mode.
The following section contains exact instructions on
the basis of possible network scenarios:
devolo dLAN 500 AVtriple+
24 dLAN network
fig 3
Encrypting a new dLAN AV network consisting of
dLAN AV adapters (fig 3)
Once the dLAN AV adapters have been successfully
connected, press each encryption button for 1 second
within two minutes of one another.
That's it! Your dLAN AV network is now protected
against unauthorized access.
devolo dLAN 500 AVtriple+
dLAN network 25
fig 4
Expanding an existing dLAN AV network with a
new dLAN 500 AVtriple+ (fig 4)
If you have already secured your existing dLAN AV network using the encryption button, use the same method to integrate other adapters. Once you have
successfully connected the new dLAN 500 AVtriple+,
first press the encryption button of one of your network’s existing adapters (1 second), then press the en-
cryption button of your new dLAN 500 AVtriple+
(1second) within two minutes.
That's it! The new dLAN 500 AVtriple+ is now integrated in your network. To integrate additional dLAN AV
adapters in your network, repeat the above steps.
devolo dLAN 500 AVtriple+
26 dLAN network
fig 5
Excluding a dLAN 500 AVtriple+ from your network (fig 5)
To exclude a dLAN 500 AVtriple+ adapter from an existing network, press its encryption button for at least
ten seconds. The device will be assigned a new randomly generated password and will thus no longer be
able to access the network. To integrate the adapter in
a different dLAN AV network, follow the steps described above, depending on whether you are setting
up a new network or adding the adapter to an existing
one.
devolo dLAN 500 AVtriple+
Appendix 27
fig 6
5 Appendix
For the permitted voltage range for
operating the device and the power
consumption, refer to the label on the
rear side of the device.
For the CE declaration for this product, refer
to the accompanying product CD under CE.
Additional technical information is available
at www.devolo.com
.
5.1 Bandwidth optimisation
To significantly improve the transmission capacity of
the network, we recommend that you comply with the
following "connection rules":
쎲 Plug the device directly into a wall socket. Avoid
multiple sockets. (fig 6)
devolo dLAN 500 AVtriple+
28 Appendix
fig 7
쎲 You should connect all additional network devices
that are connected to a multiple socket to the
mains power supply via the electrical socket integrated into the dLAN 500 AVtriple+. To take full
advantage of the filter function of the
dLAN 500 AVtriple+ and to improve data trans-
5.2 Important safety instructions
All safety and operating instructions should be read
and understood before using the device, and should be
kept for future reference.
mission in the network, always plug the multiple
socket into the electrical socket of the
dLAN 500 AVtriple+. If you need to power more
devices, use a remote wall socket. (fig 7)
쎲 Never open the device. There are no user-servi-
ceable parts inside the device.
Do not try to service this product
yourself! Contact qualified technicians
devolo dLAN 500 AVtriple+
Appendix 29
each and every time your device needs maintenance. There is a risk of electric shock!
쎲 Use the device in a dry location only.
쎲 Always use the included network cable to connect
the device.
The outlet must be within reach of the
connected network devices. The adapter and the network devices must be
easily accessible.
쎲 To switch the device off, pull the power plug.
쎲 To disconnect the device from the power supply
grid, pull the power plug.
쎲 Do not insert any objects into the openings of the
device.
쎲 Do not keep the device in direct sunlight.
쎲 Slots and openings on the case serve as ventila-
tion. Never block or cover them.
쎲 Never set up the device near a heater or radiator.
쎲 The device should be located only where sufficient
ventilation can be ensured.
쎲 Disconnect the device from the power supply grid
before cleaning. Use a moist towel to clean the
device. Never use water, paint thinner, benzene,
alcohol or other strong cleaning agents when
cleaning the device, as these could damage the
case.
쎲 Never use the device with a power supply that
does not meet the specifications provided on the
rating plate. If you do not know what type of
power supply you have at home, contact your
dealer or energy supplier.
쎲 In the event of damage, disconnect the device
from the power supply grid and contact customer
service. This applies, for example, if
쑗 the power cable or plug is damaged.
쑗 liquid has been spilled on the device or
objects have fallen into the device.
쑗 the device has been exposed to rain or water.
쑗 the device does not work, even though the
operating instructions have been followed
properly.
쑗 the device’s case is damaged.
devolo dLAN 500 AVtriple+
30 Appendix
5.3 Disposal of old devices
To be used in the countries of the European Union and
other European countries with a separate collecting system:
The icon with crossed-out wastebasket on the device
means that this adapter is an electrical or electronic
device that falls within the scope of application of the
German Electrical and Electronic Equipment Act
("Elektrogesetz"). Since 24 March 2006, these types of
devices may no longer be disposed of with household
waste. Rather, in Germany, they can be given to a
municipal collection point free of charge. Contact your
municipal government to find out the address and
hours of the nearest collection point.
5.4 Warranty conditions
The devolo AG warranty is given to purchasers of devolo products in
addition to the warranty conditions provided by law and in accordance with the following conditions:
1 Warranty coverage
a) The warranty covers the equipment delivered and all its parts.
Parts will, at devolo's sole discretion, be replaced or repaired
free of charge if, despite proven proper handling and
adherence to the operating instructions, these parts became
defective due to fabrication and/or material defects. Alternatively, devolo reserves the right to replace the defective product with a comparable product with the same specifications
and features. Operating manuals and possibly supplied software are excluded from the warranty.
b) Material and service charges shall be covered by devolo, but
not shipping and handling costs involved in transport from the
buyer to the service station and/or to devolo.
c) Replaced parts become property of devolo.
d) devolo is authorized to carry out technical changes (e.g. firm-
ware updates) beyond repair and replacement of defective
parts in order to bring the equipment up to the current technical state. This does not result in any additional charge for the
customer. A legal claim to this service does not exist.
2Warranty period
The warranty period for this devolo product is three years. This
period begins at the day of delivery from the devolo dealer. Warranty services carried out by devolo do not result in an extension of
the warranty period nor do they initiate a new warranty period. The
warranty period for installed replacement parts ends with the warranty period of the device as a whole.
devolo dLAN 500 AVtriple+
Appendix 31
3Warranty procedure
a) If defects appear during the warranty period, the warranty
claims must be made immediately, at the latest within a period
of 7 days.
b) In the case of any externally visible damage arising from trans-
port (e.g. damage to the housing), the person carrying out the
transportation and the sender should be informed immediately. On discovery of damage which is not externally visible,
the transport company and the sender are to be immediately
informed in writing, at the latest within 3 days of delivery.
c) Transport to and from the location where the warranty claim is
accepted and/or the repaired device is exchanged, is at the
purchaser's own risk and cost.
d) Warranty claims are only valid if a copy of the original
purchase receipt is returned with the device. devolo reserves
the right to require the submission of the original purchase
receipt.
4 Suspension of the warranty
All warranty claims will be deemed invalid
a) if the label with the serial number has been removed from the
device,
b) if the device is damaged or destroyed as a result of acts of
nature or by environmental influences (moisture, electric
shock, dust, etc.),
c) if the device was stored or operated under conditions not in
compliance with the technical specifications,
d) if the damage occurred due to incorrect handling, especially to
non-observance of the system description and the operating
instructions,
e) if the device was opened, repaired or modified by persons not
contracted by devolo,
f) if the device shows any kind of mechanical damage, or
g) if the warranty claim has not been reported in accordance with
3a) or 3b).
5Operating mistakes
If it becomes apparent that the reported malfunction of the device
has been caused by unsuitable hardware, software, installation or
operation, devolo reserves the right to charge the purchaser for the
resulting testing costs.
6 Additional regulations
The above conditions define the complete scope of devolo's legal
liability.
a) The warranty gives no entitlement to additional claims, such as
any refund in full or in part. Compensation claims, regardless
of the legal basis, are excluded. This does not apply if e.g.
injury to persons or damage to private property are specifically
covered by the product liability law, or in cases of intentional
act or culpable negligence.
b) Claims for compensation of lost profits, indirect or consequen-
tial detriments, are excluded.
c) devolo is not liable for lost data or retrieval of lost data in
cases of slight and ordinary negligence.
d) In the case that the intentional or culpable negligence of
devolo employees has caused a loss of data, devolo will be
liable for those costs typical to the recovery of data where periodic security data back-ups have been made.
e) The warranty is valid only for the first purchaser and is not
transferable.
f) The court of jurisdiction is located in Aachen, Germany in the
case that the purchaser is a merchant. If the purchaser does
not have a court of jurisdiction in the Federal Republic of Germany or if he moves his domicile out of Germany after conclusion of the contract, devolo's court of jurisdiction applies. This
is also applicable if the purchaser's domicile is not known at
the time of institution of proceedings.
g) The law of the Federal Republic of Germany is applicable. The
UN commercial law does not apply to dealings between devolo
and the purchaser.
devolo dLAN 500 AVtriple+
32 Appendix
devolo dLAN 500 AVtriple+
Index
Numerics
3 control LEDs 15
B
Bandwidth optimisation 27
C
CE declaration 27
D
Disposal of old devices 30
dLAN AV network
E
Encryption button 15, 23
F
Factory default password 22
G
Generate secure password 22
8
Green IT
I
Important safety instructions 27
Integrated electrical socket
Integrating the new adapter into the network
L
Linux 17
M
Mac (OS X) 17
19, 23
15
23
N
Network connection 15
Network password
22
P
Package contents 14
Power saving mode
8
S
Security ID 22
Software installation
16
W
Warranty 30
Windows
16
devolo dLAN 500 AVtriple+
devolo dLAN 500 AVtriple+
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