Desa CCL3924NRA, CCL3018NR, CCL3018NRA, CCL3930PRA, CCL3924PRA User Manual

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Also Design-Certified As Vented Decorative Appliances When

Not Used With Hand-Held Thermostat Remote

CCL3018NR, CCL3018NRA

CCL3018PR, CCL3018PRA

CCL3924NR, CCL3924NRA

CCL3924PR, CCL3924PRA

CCL3930NR, CCL3930NRA

CCL3930PR, CCL3930PRA

18", 24" and 30" Remote Ready

UNVENTED (VENT-FREE) GAS LOG HEATER

OWNER’S OPERATION AND INSTALLATION MANUAL

(Yellow Flame Model Shown)

WARNING: If the information in this manual is not followed exactly, a fire or explosion may result causing property damage, personal injury, or loss of life.

— Do not store or use gasoline or other

flammable vapors and liquids in the vicinity of this or any other appliance.

— WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

• Do not touch any electrical switch; do not use any phone in your building.

• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the fire department.

— Installation and service must be per-

formed by a qualified installer, service agency, or the gas supplier.

WARNING: Improper installation, adjustment, alteration, service, or maintenance can cause injury or property damage. Refer to this manual for correct installation and operational procedures. For assistance or additional information consult a qualified installer, service agency, or the gas supplier.

WARNING: This appliance is for installation only in a solid-fuel burning masonry or UL127 factorybuilt fireplace, or in an approved ventless firebox. It is design-certified for these installations in accordance with ANSI Z21.11.2. Exception: Do not install this appliance in a factory-built fireplace that includes instructions stating it has not been tested or should not be used with unvented gas logs.

WARNING: This is an unvented gas-fired heater. It uses air (oxygen) from the room in which it is installed. Provisions for adequate combustion and ventilation air must be provided. Refer to

Combustion and Ventilation

section on page 4.

Air for

This appliance may be installed in an aftermarket*, permanently located, manufactured (mobile) home, where not prohibited by local codes.

This appliance is only for use with the type of gas indicated on the rating plate. This appliance is not convertible for use with other gases.

* Aftermarket: Completion of sale, not for purpose of resale, from the manufacturer

Save this manual for future reference.

TABLE OF CONTENTS

SAFETY INFORMATION

TABLE OF CONTENTS

SAFETY INFORMATION ............................................................ 2

PRODUCT IDENTIFICATION ..................................................... 3

LOCAL CODES........................................................................... 4

UNPACKING............................................................................... 4

PRODUCT FEATURES .............................................................. 4

REMOTE CONTROL ACCESSORIES ....................................... 4

AIR FOR COMBUSTION AND VENTILATION ........................... 4

INSTALLATION ........................................................................... 7

OPERATING HEATER.............................................................. 16

INSPECTING BURNERS.......................................................... 18

WIRING DIAGRAM ................................................................... 18

SAFETY INFORMATION

WARNINGS

WARNING: This product contains and/or generates chemicals known to the State of California to cause cancer or birth defects, or other reproductive harm.

IMPORTANT: Read this owner’s manual carefully and completely before trying to assemble, operate, or service this heater. Improper use of this heater can cause serious injury or death from burns, fire, explosion, electrical shock, and carbon monoxide poisoning.

CLEANING AND MAINTENANCE ............................................ 19

TROUBLESHOOTING .............................................................. 20

SPECIFICATIONS .................................................................... 23

SERVICE HINTS....................................................................... 23

TECHNICAL SERVICE ............................................................. 23

REPLACEMENT PARTS .......................................................... 23

ILLUSTRATED PARTS BREAKDOWN AND PARTS LIST ....... 24

ACCESSORIES ........................................................................ 28

PARTS CENTRAL..................................................................... 28

OWNER’S REGISTRATION FORM .......................................... 29

WARRANTY INFORMATION...................................... Back Cover

WARNING: Do not allow fans to blow directly into the fireplace. Avoid any drafts that alter burner flame patterns. Ceiling fans can create drafts that alter burner flame patterns. Altered burner patterns can cause sooting.

WARNING: Do not use a blower insert, heat exchanger insert, or other accessory not approved for use with this fireplace.

DANGER: Carbon monoxide poisoning may lead

to death!

Carbon Monoxide Poisoning: Early signs of carbon monoxide

poisoning resemble the flu, with headaches, dizziness, or nausea. If you have these signs, the heater may not be working properly. Get fresh air at once! Have heater serviced. Some people are more affected by carbon monoxide than others. These include pregnant women, people with heart or lung disease or anemia, those under the influence of alcohol, and those at high altitudes.

Natural and Propane/LP Gas: Natural and propane/LP gases are

odorless. An odor-making agent is added to the gas. The odor helps you detect a gas leak. However, the odor added to the gas can fade. Gas may be present even though no odor exists.

Make certain you read and understand all warnings. Keep this manual for reference. It is your guide to safe and proper operation of this heater.

WARNING: Any change to this heater or its controls

can be dangerous.

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Due to high temperatures, the appliance should be located out of traffic and away from furniture and draperies.

Do not place clothing or other flammable material on or near the appliance. Never place any objects on the heater.

Heater base assembly becomes very hot when running heater. Keep children and adults away from hot surface to avoid burns or clothing ignition. Heater will remain hot for a time after shutdown. Allow surface to cool before touching.

Carefully supervise young children when they are in the room with heater. When using the hand-held remote accessory, keep selector switch in the OFF position to prevent children from turning on burners with remote.

Keep the appliance area clear and free from combustible materials, gasoline, and other flammable vapors and liquids.

111161-01A

SAFETY INFORMATION

A U

O O N

C OO

L ER

W AR

M E

T E M

Continued

SAFETY INFORMATION

PRODUCT IDENTIFICATION

1. This appliance is only for use with the type of gas indicated on the rating plate. This appliance is not convertible for use with other gases.

2. Do not place propane/LP supply tank(s) inside any structure. Locate propane/LP supply tank(s) outdoors (propane/LP units only).

3. To prevent performance problems, the use of a propane/LP fuel tank of less than 100 lb. capacity is not recommended (propane/LP units only).

4. If you smell gas

• shut off gas supply

• do not try to light any appliance

• do not touch any electrical switch; do not use any phone in

your building

• immediately call your gas supplier from a neighbor’ s phone.

Follow the gas supplier’s instructions

• if you cannot reach your gas supplier , call the fire department

5. This heater shall not be installed in a bedroom or bathroom unless installed as a vented appliance (see Installing Damper Clamp Accessory for Vented Operation, page 10).

6. Before installing in a solid fuel burning fireplace, the chimney flue and firebox must be cleaned of soot, creosote, ashes, and loose paint by a qualified chimney cleaner. Creosote will ignite if highly heated. Inspect chimney flue for damage. If damaged, repair flue before operating heater.

7. If fireplace has glass doors, never operate this heater with glass doors closed. If you operate heater with doors closed, heat buildup inside fireplace will cause glass to burst. Make sure there are no obstructions across openings of fireplace.

8. This log heater is designed to be smokeless. If logs ever appear to smoke, turn off heater and call a qualified service person.

Note:

During initial operation, slight smoking may occur

due to log curing and heater burning manufacturing residues.

9. To prevent the creation of soot, follow the instructions in Clean- ing and Maintenance, page 19.

10. Before using furniture polish, wax, carpet cleaner, or similar products, turn heater off. If heated, the vapors from these products may create a white powder residue within burner box or on adjacent walls or furniture.

11. This heater needs fresh, outside air ventilation to run properly. This heater has an Oxygen Depletion Sensing (ODS) safety shutoff system. The ODS shuts down the heater if not enough fresh air is available. See Air for Combustion and Ventilation, pages 4 through 6. If heater keeps shutting off, see Trouble- shooting, pages 20 through 223.

12. Do not run heater

• where flammable liquids or vapors are used or stored

• under dusty conditions

13. Do not use this heater to cook food or burn paper or other objects.

14. Do not use heater if any part has been exposed to or under water. Immediately call a qualified service technician to inspect the room heater and to replace any part of the control system and any gas control which has been under water.

15. Do not operate heater if any log is broken. Do not operate heater if a log is chipped (dime-sized or larger).

16. Turn heater off and let cool before servicing, installing, or repairing. Make sure the remote selector switch is in the OFF position. Only a qualified service person should install, service, or repair heater.

17. Make sure the remote selector switch is in the OFF position when you are away from home for long periods of time.

18. This heater must not be connected to any external electrical source.

19. Operating heater above elevations of 4,500 feet may cause pilot outage.

20. Provide adequate clearances around air openings.

PRODUCT IDENTIFICATION

Crossover Log

Front Log

Optional Remote Control

Piezo Ignitor

Optional Selector Switch

Flame Adjustment Knob

Control Knob

Figure 1 - Vent-Free Gas Log Heater (Logs May Vary By Model)

Back Log

Burner

Middle Log

Base Grate

111161-01A

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LOCAL CODES

UNPACKING PRODUCT FEATURES REMOTE CONTROL ACCESSORIES AIR FOR COMBUSTION AND VENTILATION

Providing Adequate Ventilation

LOCAL CODES

Install and use heater with care. Follow all local codes. In the absence of local codes, use the latest edition of The National Fuel

Gas Code, ANSI Z223/NFPA 54*.

*Available from:

American National Standards Institute, Inc.

1430 Broadway

New York, NY 10018

National Fire Protection Association, Inc.

Batterymarch Park

Quincy, MA 02269

Note:

Where listed vented decorative logs are required, thermostat

operation is not permitted.

UNPACKING

CAUTION: Do not remove the data plates attached to the heater base assembly. The data plates contain important warranty and safety information.

1. Remove logs and heater base assembly from carton. not pick up heater base assembly by burners. This could damage heater. Always handle base assembly by grate.

2. Remove all protective packaging applied to logs and heater for shipment.

3. Check all items for any shipping damage. If damaged, promptly inform dealer where you bought heater.

Note:

PRODUCT FEATURES

OPERATION

This heater is clean burning. It requires no outside venting. There is no heat loss out a vent or up a chimney. Heat is generated by realistic dancing, yellow flames. This heater is designed for vent-free operation with flue damper closed. It has been tested and approved to ANSI Z21.11.2 standard for unvented heaters. This heater may also be operated as a vented decorative (ANSI Z21.60) product by opening flue damper (non-thermostat models only).

SAFETY PILOT

This heater has a pilot with an Oxygen Depletion Sensing (ODS) safety shutoff system. The ODS/pilot is a required feature for ventfree room heaters. The ODS/pilot shuts off the heater if there is not enough fresh air.

PIEZO IGNITION SYSTEM

This heater has a piezo ignitor. This system requires no matches, batteries, or other sources to light heater.

REMOTE CONTROL ACCESSORIES

There are two optional remote controls that can be purchased separately for this log heater:

• hand-held ON/OFF remote

• hand-held thermostat remote See Accessories, page 28. The hand-held thermostat may not be used where vented decorative

listing is required.

AIR FOR COMBUSTION AND VENTILATION

WARNING: This heater shall not be installed in a confined space or unusually tight construction unless provisions are provided for adequate combustion and ventilation air. Read the following instructions to insure proper fresh air for this and other fuelburning appliances in your home.

Today’s homes are built more energy efficient than ever. New materials, increased insulation, and new construction methods help reduce heat loss in homes. Home owners weather strip and caulk around windows and doors to keep the cold air out and the warm air in. During heating months, home owners want their homes as airtight as possible.

While it is good to make your home energy efficient, your home needs to breathe. Fresh air must enter your home. All fuel-burning appliances need fresh air for proper combustion and ventilation.

Exhaust fans, fireplaces, clothes dryers, and fuel burning appliances draw air from the house to operate. You must provide adequate fresh air for these appliances. This will insure proper venting of vented fuel-burning appliances.

PROVIDING ADEQUATE VENTILATION

The following are excerpts from National Fuel Gas Code, ANSI Z223.1/NFPA 54, Section 5.3, Air for Combustion and Ventilation.

All spaces in homes fall into one of the three following ventilation classifications:

1. Unusually Tight Construction

2. Unconfined Space

3. Confined Space The information on pages 4 through 6 will help you classify your

space and provide adequate ventilation.

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111161-01A

AIR FOR COMBUSTION AND VENTILATION

Continued

AIR FOR COMBUSTION AND VENTILATION

Providing Adequate Ventilation (Cont.)

Determining Fresh-Air Flow For Heater Location

Unusually Tight Construction

The air that leaks around doors and windows may provide enough fresh air for combustion and ventilation. However, in buildings of unusually tight construction, you must provide additional fresh air.

Unusually tight construction is defined as construction where:

a. walls and ceilings e xposed to the outside atmosphere

have a continuous water vapor retar der with a rating of one perm (6 x 10 openings gasketed or sealed

-11

kg per pa-sec-m2) or less with

and

b. weather stripping has been added on openable win-

dows and doors

and

c. caulking or sealants are applied to areas such as

joints around window and door frames, between sole plates and floors, between wall-ceiling joints, between wall panels, at penetrations f or plumbing, electrical, and gas lines, and at other openings.

If your home meets all of the three criteria above, you must provide additional fresh air. See

From Outdoors

, page 6.

Ventilation Air

If your home does not meet all of the three criteria above, proceed to

Heater Location

Determining Fresh-Air Flow For

Confined Space and Unconfined Space

The National Fuel Gas Code, ANSI Z223.1/NFPA 54 defines a confined space as a space whose volume is less than 50 cubic feet per 1,000 Btu per hour (4.8 m3 per kw) of the aggregate input rating of all appliances installed in that space and an unconfined space as a space whose volume is not less than 50 cubic feet per 1,000 Btu per hour (4.8 m3 per kw) of the aggregate input rating of all appliances installed in that space. Rooms communicating directly with the space in which the appliances are installed*, through openings not furnished with doors, are considered a part of the unconfined space.

* Adjoining rooms are communicating only if there are doorless passageways or ventilation grills between them.

DETERMINING FRESH-AIR FLOW FOR HEATER LOCATION

Determining if You Have a Confined or Unconfined Space

Use this work sheet to determine if you have a confined or unconfined space. Space: Includes the room in which you will install heater plus any adjoining

rooms with doorless passageways or ventilation grills between the rooms.

1. Determine the volume of the space (length x width x height). Length x Width x Height =___________ cu. ft. (volume of space)

Example:

height) = 2560 cu. ft. (volume of space) If additional ventilation to adjoining room is supplied with grills or open-

ings, add the volume of these rooms to the total volume of the space.

2. Multiply the space volume by 20 to determine the maximum Btu/Hr the space can support.

__________ (volume of space) x 20 = (Maximum Btu/Hr the space

Example:

Btu/Hr the space can support)

3. Add the Btu/Hr of all fuel burning appliances in the space.

* Do not include direct-vent gas appliances. Direct-vent draws combustion air from the outdoors and vents to the outdoors.

4. Compare the maximum Btu/Hr the space can support with the actual amount of Btu/Hr used.

__________________ Btu/Hr (maximum the space can support) __________________ Btu/Hr (actual amount of Btu/Hr used)

Example:

Space size 20 ft. (length) x 16 ft. (width) x 8 ft. (ceiling

can support)

2,560 cu. ft. (volume of space) x 20 = 51,200 (maximum

Vent-free heater _____________ Btu/Hr Gas water heater* _____________ Btu/Hr Gas furnace _____________ Btu/Hr Vented gas heater _____________ Btu/Hr Gas fireplace logs _____________ Btu/Hr Other gas appliances* + _____________ Btu/Hr Total = _____________ Btu/Hr

Example:

Gas water heater _____________ Btu/Hr Vent-free heater + _____________ Btu/Hr Total = _____________ Btu/Hr

51,200 Btu/Hr (maximum the space can support) 79,000 Btu/Hr (actual amount of Btu/Hr used)

40,000 39,000 79,000

111161-01A

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AIR FOR COMBUSTION AND VENTILATION

Determining Fresh-Air Flow For Heater Location (Cont.) Ventilation Air

AIR FOR COMBUSTION AND VENTILATION

Continued

The space in the example on page 5 is a confined space because the actual Btu/Hr used is more than the maximum Btu/Hr the space can support. You must provide additional fresh air. Your options are as follows:

A. Rework worksheet, adding the space of an adjoining room. If the

extra space provides an unconfined space, remove door to adjoining room or add ventilation grills between rooms. See V entilation Air Fr om Inside Building.

B. Vent room directly to the outdoors. See Ventilation Air From Out-

doors.

C. Install a lower Btu/Hr heater, if lower Btu/Hr size makes room unconfined. If the actual Btu/Hr used is less than the maximum Btu/Hr the space can support,

the space is an unconfined space. You will need no additional fresh air ventilation.

Ventilation

Grills

Into Adjoining

Room,

Option 1

Remove Door into Adjoining

Room, Option

12"

Ventilation Grills

Into Adjoining Room,

Option 2

WARNING: If the area in which the heater may be operated is smaller than that defined as an unconfined space or if the building is of unusually tight construction, provide adequate combustion and ventilation air by one of the methods described in the

National Fuel Gas Code, ANSI Z223.1/NFPA 54 Section 5.3

or applicable local codes

VENTILATION AIR

Ventilation Air From Inside Building

This fresh air would come from an adjoining unconfined space. When ventilating to an adjoining unconfined space, you must provide two permanent openings: one within 12" of the ceiling and one within 12" of the floor on the wall connecting the two spaces (see options 1 and 2, Figure 2). You can also remove door into adjoining room (see option 3, Figure 2). Follow the National Fuel

Gas Code, ANSI Z223.1/NFPA 54, Section 5.3, Air for Combustion and Ventilation for required size of ventilation grills or ducts.

Ventilation Air From Outdoors

Provide extra fresh air by using ventilation grills or ducts. You must provide two permanent openings: one within 12" of the ceiling and one within 12" of the floor. Connect these items directly to the outdoors or spaces open to the outdoors. These spaces include attics and crawl spaces. Follow the National Fuel Gas Code, ANSI

Z223.1/NFPA 54, Section 5.3, Air for Combustion and Ventilation

for required size of ventilation grills or ducts.

IMPORTANT:

attic if attic has a thermostat-controlled power vent. Heated air entering the attic will activate the power vent.

Do not provide openings for inlet or outlet air into

12"

Figure 2 - Ventilation Air from Inside Building

Outlet Air

Inlet Air

Figure 3 - Ventilation Air from Outdoors

Ventilated Attic

Ventilated

Crawl Space

To Attic

Crawl

Space

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111161-01A

INSTALLATION

Check Gas Type

Installation and Clearances

NOTICE: This heater is intended for use as supplemental heat. Use this heater along with your primary heating system. Do not install this heater as your primary heat source. If you have a central heating system, you may run system’s circulating blower while using heater. This will help circulate the heat throughout the house. In the event of a power outage, you can use this heater as your primary heat source.

NOTICE: State or local codes may only allow operation of this appliance in a vented configuration. Check your state or local codes.

WARNING: A qualified service person must install heater. Follow all local codes.

WARNING: Make sure the selector switch is in the OFF position before installing heater.

WARNING: Before installing in a solid fuel burning fireplace, the chimney flue and firebox must be cleaned of soot, creosote, ashes, and loose paint by a qualified chimney cleaner. Creosote will ignite if highly heated. A dirty chimney flue may create and distribute soot within the house. Inspect chimney flue for damage. If damaged, repair flue before operating heater.

WARNING: Seal any fresh air vents or ash cleanout doors located on floor or wall of fireplace. If not, drafting may cause pilot outage or sooting. Use a heat-resistant sealant. Do not seal chimney flue damper.

WARNING: Never install the heater

• in a bedroom or bathroom unless installed as a

vented appliance, see page 10.

• in a recreational vehicle

• where curtains, furniture, clothing, or other flam-

mable objects are less than 42 inches from the front, top, or sides of the heater

• in high traffic areas

• in windy or drafty areas

CAUTION: This heater creates warm air currents. These currents move heat to wall surfaces next to heater. Installing heater next to vinyl or cloth wall coverings or operating heater where impurities (such as, but not limited to, tobacco smoke, aromatic candles, cleaning fluids, oil or kerosene lamps, etc.) in the air exist, may discolor walls or cause odors.

IMPORTANT:

this is beneficial, installing heater in rooms without enough ventilation air may cause mildew to form from too much moisture. See Air for Combustion and Ventilation, pages 4 through 6.

Vent-free heaters add moisture to the air. Although

CHECK GAS TYPE

Use the correct gas type (natural or propane/LP) for your unit. If your gas supply is not correct, do not install heater. Call dealer where you bought heater for proper type heater.

INSTALLATION AND CLEARANCES (Vent-Free Operation Only)

WARNING: Maintain the minimum clearances. If you can, provide greater clearances from floor, ceiling, and adjoining wall.

MINIMUM FIREPLACE

CLEARANCE TO

COMBUSTIBLE MATERIALS

Log Size Side Wall Ceiling

ALL 16" 42"

LOG SIZING REQUIREMENTS

Minimum Firebox Size

Log Front Rear

Size Height Depth Width Width*

18" 17" 13" 28" 20" 24" 17" 13" 28" 21" 30" 17" 13" 34" 24"

*Measured at 13" depth Carefully follow the instructions below. This will ensure safe

installation into a masonry, UL127-listed manufactured fireplace, or listed vent-free firebox.

111161-01A

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INSTALLATION

Installation and Clearances (Cont.)

INSTALLATION

Continued

Minimum Clearances for Side Combustible Material, Side Wall, and Ceiling

A. Clearances from the side of the fireplace cabinet to any com-

bustible material and wall should follow diagram in Figure 4.

Example:

The face of a mantel, bookshelf, etc. is made of combustible material and protrudes 3 1/2" from the wall. This combustible material must be 4" from the side of the fireplace opening (see Figure 4).

Note:

When installing your gas logs into a manufactured firebox, follow firebox manufacturer’s instructions for minimum clearances to combustible materials.

B. Clearances from the top of the fireplace opening to the ceiling

should not be less than 42 inches.

Example

*Minimum 16 inches from Side Wall

Figure 4 - Minimum Clearance for Side Combustible Material, Side Wall, and Ceiling

NOTICE: Manual control heaters may be used as a vented product. If so, you must always run heater with chimney flue damper open. If running heater with damper open, noncombustible material above fireplace opening is not needed. Go to

Clamp Accessory for Vented Operation

Installing Damper

, page 10.

Minimum Noncombustible Material Clearances

If Not Using Mantel

Note:

If using a mantel, proceed to If Using Mantel. If not using a

mantel, follow the information below. You must have noncombustible material(s) above the fireplace

opening. Noncombustible materials (such as slate, marble, tile, etc.) must be at least 1/2 inch thick. With sheet metal, you must have noncombustible material behind it. Noncombustible material must extend at least 8" up (for all models). If noncombustible material is less than 12", you must install the fireplace hood accessory (24" and 30" models only). See Figure 5 for minimum clearances.

IMPORTANT:

If you cannot meet these minimum clearances, you must operate heater with chimney flue damper open. Go to Install- ing Damper Clamp Accessory for Vented Operation, page 10.

If Using Mantel

You must have noncombustible material(s) above the fireplace opening. Noncombustible materials (such as slate, marble, tile, etc.) must be at least 1/2 inch thick. With sheet metal, you must have noncombustible material behind it. Noncombustible material must extend at least 8 inches up (for all models). If noncombustible material is less than 12", you must install the fireplace hood accessory (24" and 30" models only). Even if noncombustible material is more than 12", you may need the hood accessory to deflect heat away from your mantel shelf. See Figure 5 and Figures 6 and 7 on page 9 for minimum clearances.

IMPORTANT:

If you cannot meet these minimum clearances, you must operate heater with chimney flue damper open. Go to Install- ing Damper Clamp Accessory for Vented Operation, page 10.

Noncombustible Requirements for Material Distance (A) Safe Installation

12" or more Noncombustible material okay. Between 8" and 12" Install fireplace hood accessory

(GA6050, GA6052, or GA6053, see

Accessories,

page 28).

Less than 8" Noncombustible material must

be extended to at least 8". See

Between 8" and 12",

above. If you cannot extend material, you must operate heater with flue damper open.

Heat Resistant Material

(A)

Figure 5 - Heat Resistant Material (Slate, Marble, Tile, etc.) Above Fireplace

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111161-01A

INSTALLATION

Minimum NonCombustible Material

8" Min.

12" 15" 18"

All minimum distances are in inches

Log Set

18", 24", 30" Models

20"

10"

12"

Distances to Underside of Mantel

Hood (GA6050, GA6052)

Top of Fireplace Opening

Underside of Mantel Shelf

Mantel Shelf

Continued

MANTEL CLEARANCES

In addition to meeting noncombustible material clearances, you must also meet required clearances between fireplace opening and mantel shelf. If you do not meet the clearances listed below, you will need a hood.

Determining Minimum Mantel Clearances

If you meet minimum clearance between mantel shelf and top of fireplace opening, a hood is not required (see Figure 6).

Determining Minimum Mantel Clearances When Using a Hood

If minimum clearances in Figure 6 are not met, you must have a hood. When using a hood there are still certain minimum mantel clearances required. Follow minimum clearances shown in Figure 7 when using hood.

INSTALLATION

Mantel Clearances

Floor Clearances

All Models

NOTICE: Surface temperatures of adjacent walls and mantels become hot during operation. Walls and mantels above the firebox may become hot to the touch. If installed properly, these temperatures meet the requirements of the national product standard. Follow all minimum clearances shown in this manual.

NOTICE: If your installation does not meet the minimum clearances shown, you must do one of the following:

• operate the logs only with the flue damper open

• raise the mantel to an acceptable height

• remove the mantel.

Mantel Shelf

18"8"20"

14"

Distances to Underside of Mantel

22" 17"

Underside of Mantel Shelf

24" 20"

Top of Fireplace Opening

All minimum distances are in inches

Log Set

24"/30" Models 18" Model

Minimum NonCombustible Material

10" 8" 6"

(A)

12" 8"

Minimum NonCombustible Material Height

Figure 7 - Minimum Mantel Clearances When Using Hood

FLOOR CLEARANCES

A. If installing appliance on the floor level, you must maintain

the minimum distance of 14" to combustibles (see Figure 8).

B. If combustible materials are less than 14" to the fireplace, you

must install appliance at least 5" above the combustible flooring (see Figure 9).

Combustible

5" Min.

Material

Combustible Material

14" Min.

Noncombustible Material

Figure 8 - Minimum Fireplace Clearances If Installed at Floor Level

Hearth

Figure 9 - Minimum Fireplace Clearances Above Combustible Flooring

Figure 6 - Minimum Mantel Clearances Without Using Hood

111161-01A

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INSTALLATION

Installing Damper Clamp Accessory For Vented Operation Installing Heater Base Assembly

INSTALLATION

Continued

INSTALLING DAMPER CLAMP ACCESSORY FOR VENTED OPERATION

Note:

When used as a vented heater, appliance must be installed only in a solid-fuel burning fireplace with a working flue and constructed of noncombustible material.

If your heater is a manually-controlled model, you may use this heater as a vented product. There are three reasons for operating your heater in the vented mode.

1. The fireplace does not meet the clearance to combustibles re-

quirements for vent-free operation.

2. State or local codes do not permit vent-free operation.

3. You prefer vented operation. If reasons number 1 or 2 above apply to you, you must permanently

open chimney flue damper. You must install the damper clamp accessory (to order, see Accessories, page 28). This will insure vented operation (see Figure 10). The damper clamp will keep damper open. Installation instructions are included with clamp accessory.

See chart below for minimum permanent flue opening you must provide. Attach damper clamp so the minimum permanent flue opening will be maintained at all times.

Chimney Minimum Permanent

Height (ft.) Flue Opening (sq. ins.)

6' to 15' 39 sq. inches

15' to 30' 29 sq. inches

Area of Various Standard

Round Flues

Diameter (ins.) Area (sq. ins.)

5" 20 sq. inches 6" 29 sq. inches 7" 39 sq. inches 8" 51 sq. inches

Damper Clamp

Damper

Masonry Fireplace

Figure 10 - Attaching Damper Clamp

Manufactured Fireplace

INSTALLING HEATER BASE ASSEMBLY

CAUTION: Do not remove the data plates attached to the heater base assembly. The data plates contain important warranty and safety information.

WARNING: You must secure this heater to fireplace floor. If not, heater will move when you adjust controls. Moving heater may cause a gas leak.

WARNING: If installing in a sunken fireplace, special care is needed. You must raise the fireplace floor to allow access to heater control panel. This will insure adequate air flow and guard against sooting and controls being damaged. Raise fireplace floor with noncombustible material. Make sure material is secure.

CAUTION: Do not pick up heater base assembly by the burner. This could damage heater. Only handle base assembly by grates.

IMPORTANT:

not level, heater will not work properly.

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Make sure the heater burners are level. If heater is

111161-01A

INSTALLATION

Continued

Installing Heater Base Assembly (Cont.)

INSTALLATION

Connecting To Gas Supply

Installation Items Needed

• hardware package (provided with heater)

• approved flexible gas hose (not provided) (if allowed by local codes)

• sealant resistant to propane/LP gas, not provided

• electric drill with 3/16" masonry drill bit

Note:

Install optional remote receiver and hand-held remote kit (see Accessories, page 28) before installing gas log heater. See installation instructions included with the kit.

1. Apply pipe joint sealant lightly to male threads of the fitting to

be threaded into gas regulator. Connect approved flexible gas hose to gas regulator of heater (see Figure 11).

2. Locate masonry screws in hardware package.

3. Position heater base assembly in fireplace.

4. Place logs in their proper positions on heater base.

5. Center heater base and logs front-to-back and side-to-side in

fireplace.

6. Carefully remove logs without moving heater base.

7. Mark screw locations through holes in mounting flanges (see

Figure 12). If installing in a brick-bottom fireplace, mark screw locations in mortar joint of bricks.

8. Remove heater base from fireplace.

9. Drill holes at marked locations using 3/16" masonry drill bit.

10. Attach base assembly to fireplace floor using two masonry

screws (in hardware package) (see Figure 12).

11. Connect to gas supply. See Connecting To Gas Supply.

Flexible Gas Hose (if allowed by local codes)

Fitting

Figure 11 - Attaching Flexible Gas Hose to Heater

Masonry Screw

CONNECTING TO GAS SUPPLY

WARNING: This appliance requires a 1/2" NPT (National Pipe Thread) inlet connection to the pressure regulator.

WARNING: A qualified service person must connect heater to gas supply. Follow all local codes.

CAUTION: Never connect propane/LP heater directly to the propane/LP supply. This heater requires an external regulator (not supplied). Install the external regulator between the heater and propane/LP supply.

WARNING: Never connect natural gas heater to private (non-utility) gas wells. This gas is commonly known as wellhead gas.

Installation Items Needed

Before installing heater, make sure you have the items listed below.

• piping (check local codes)

• sealant (resistant to propane/LP gas)

• equipment shutoff valve *

• test gauge connection *

• sediment trap

• tee joint

• pipe wrench * A CSA design-certified equipment shutoff valve with 1/8" NPT

tap is an acceptable alternative to test gauge connection. Purchase the optional CSA design-certified equipment shutoff valve from your dealer. See Accessories, page 28.

For propane/LP units, the installer must supply an external regulator. The external regulator will reduce incoming gas pressure. You must reduce incoming gas pressure to between 11 and 14 inches of water. If you do not reduce incoming gas pressure, heater regulator damage could occur. Install external regulator with the vent pointing down as shown in Figure 13, page 12. Pointing the vent down protects it from freezing rain or sleet.

Mounting Flanges

Figure 12 - Attaching Base Assembly to Fireplace Floor

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111161-01A

CAUTION: Use only new, black iron or steel pipe. Internally-tinned copper tubing may be used in certain areas. Check your local codes. Use pipe of 1/2" diameter or greater to allow proper gas volume to heater. If pipe is too small, undue loss of volume will occur.

INSTALLATION

Connecting To Gas Supply (Cont.) Checking Gas Connections

INSTALLATION

Continued

Installation must include an equipment shutoff valve, union, and plugged 1/8" NPT tap. Locate NPT tap within reach for test gauge hook up. NPT tap must be upstream from heater (see Figure 14).

IMPORTANT:

Install equipment shutoff valve in an accessible location. The equipment shutoff valve is for turning on or shutting off the gas to the appliance.

Check your building codes for any special requierments for locating equipment shutoff valve to fireplaces.

Apply pipe joint sealant lightly to male NPT threads. This will prevent excess sealant from going into pipe. Excess sealant in pipe could result in clogged heater valves.

WARNING: Use pipe joint sealant that is resistant

to liquid petroleum (LP) gas.

We recommend that you inst al l a s edi ment trap in supply line as shown in Figure 14. Locate sediment trap where it is within reach for cleaning. Install in piping system between fuel supply and heater. Locate sediment trap where trapped matter is not likely to freeze. A sediment trap traps moisture and contaminants. This keeps them from going into heater controls. If sediment trap is not installed or is installed wrong, heater may not run properly.

CAUTION: Avoid damage to regulator. Hold gas regulator with wrench when connecting it to gas piping and/or fittings.

Propane/LP Supply Tank

External Regulator

CSA Design-Certified Equipment Shutoff Valve With 1/8" NPT Tap*

Approved Flexible Gas Hose (if allowed by local codes)

Gas Control

Figure 14 - Gas Connection

3" Minimum

Cap Pipe Tee

Sediment Trap

From External Regulator (11" W.C.** to 14" W.C. Pressure)

Nipple Joint

* Purchase the optional CSA design-certified equipment shutoff valve from your dealer. See Accessories, page 28. ** Minimum inlet pressure for purpose of input adjustment.

CHECKING GAS CONNECTIONS

WARNING: Test all gas piping and connections, internal and external to unit, for leaks after installing or servicing. Correct all leaks at once.

WARNING: Never use an open flame to check for a leak. Apply a noncorrosive leak detection fluid to all joints. Bubbles forming show a leak. Correct all leaks at once.

Vent Pointing Down

Figure 13 - External Regulator With Vent Pointing Down

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CAUTION: Make sure external regulator has been

installed between propane/LP supply and heater. See guidelines under

Connecting to Gas Supply

page 11.

Pressure Testing gas Supply Piping system

Test Pressures In Excess Of 1/2 PSIG (3.5 kPa)

1. Disconnect appliance with its appliance main gas valve (control valve) and equipment shutoff valve from gas supply piping system. Pressures in excess of 1/2 psig will damage heater regulator.

2. Cap off open end of gas pipe where equipment shutoff valve was connected.

3. Pressurize supply piping system by either opening propane/LP supply tank valve for propane/LP gas or opening main gas valve located on or near gas meter for natural gas, or using compressed air.

4. Check all joints of gas supply piping system. Apply noncorrosive leak detection fluid to gas joints. Bubbles forming show a leak.

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Checking Gas Connections (Cont.)

INSTALLATION

Installing Remote Receiver Unit

INSTALLATION

Continued

5. Correct all leaks at once.

6. Reconnect heater and equipment shutoff valve to gas supply. Check reconnected fittings for leaks.

Test Pressures Equal To or Less Than 1/2 PSIG (3.5 kPa)

1. Close equipment shutoff valve (see Figure 15).

2. Pressurize supply piping system by either opening propane/LP supply tank valve for propane/LP gas or opening main gas valve located on or near gas meter for natural gas, or using compressed air.

3. Check all joints from propane/LP supply tank to equipment shutoff valve for propane/LP gas (see Figure 16) or from gas meter to equipment shutoff valve for natural gas (see Figure

17). Apply noncorrosive leak detection fluid to gas joints. Bubbles forming show a leak.

4. Correct all leaks at once.

Pressure Testing Heater Gas Connections

1. Open equipment shutoff valve (see Figure 15).

2. Open propane/LP supply tank valve or main gas valve located on or near gas meter for natural gas.

3. Make sure control knob of heater is in the OFF position.

4. Check all joints from propane/LP supply tank to equipment shutoff valve for propane/LP gas (see Figure 16) or from gas meter to equipment shutoff valve for natural gas (see Figure

17). Apply noncorrosive leak detection fluid to gas joints. Bubbles forming show a leak.

5. Correct all leaks at once.

6. Light heater (see Operating Heater, pages 16 through 18). Check all other internal joints for leaks.

7. Turn off heater (see To Turn Off Gas to Appliance, page 17).

Open

POSI

Equipment Shutoff Valve

Gas Meter

Thermostat Gas Valve or Control Valve Location

Figure 17 - Checking Gas Joints

INSTALLING REMOTE RECEIVER UNIT

1. Disconnect switch wires from the control valve.

2. Remove phillips head screws and heat shield.

3. Remove switch plate (see Figure 18). Discard after removing.

4. Install remote receiver unit onto gas log heater base using phillips head screws.

5. Connect wires as shown in Figure 20.

Front

Screws

Back

Wires

Figure 18 - Switch Plate and Wiring Harness (Switch Plate and Orientation May Vary Depending On Model)

Front

Screws

Figure 15 - Equipment Shutoff Valve

Equipment

Propane/LP Tank

Figure 16 - Checking Gas Joints

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Shutoff Valve

Closed

Thermostat Gas Valve or Control Valve Location

Remote Receiver

Figure 19 - Installing Remote Receiver

White Wire From Receiver

Red Wire From Receiver

Figure 20 - Connecting Wires

Back

Valve

INSTALLATION

Installing Wireless Remote Control Accessory Installing Logs (Models CCL3018PR, CCL3018NR, CCL3924PR, CCL3924NR, CCL3930PR, AND CCL3930NR)

INSTALLATION

Continued

INSTALLING WIRELESS REMOTE CONTROL ACCESSORY

Two 9-volt alkaline batteries (not included) are required to operate this heater with the wireless hand-held remote control set. One battery must be installed in the receiver and one in the hand-held

Note:

remote control unit.

Installing 9-Volt Battery in Receiver

1. Locate back of receiver under front burner of heater.

2. Locate the battery clip mounted on the back of the receiver.

3. Slide a 9-volt battery through the clip.

4. Attach the terminal wires to the battery.

Receiver

9-Volt Battery

Figure 21 - Installing Receiver on the Back of the Base

Installing 9-Volt Battery (Not Included) in HandHeld Remote Control Unit

1. Remove battery cover on back of remote control unit.

2. Attach terminal wires to the battery. Place battery into the battery housing.

3. Replace battery cover onto remote control unit.

Terminal Wires

Only use alkaline batteries.

Battery Clip

Battery Cover

Terminal Wires

INSTALLING LOGS (CCL3018PR/PRA, CCL3018NR/NRA, CCL3924PR/PRA, CCL3924NR/NRA, CCL3930PR/PRA, AND CCL3930NR/NRA)

WARNING: Failure to position the parts in accordance with these diagrams or failure to use only parts specifically approved with this heater may result in property damage or personal injury.

CAUTION: After installation and periodically thereafter, check to ensure that no flame comes in contact with any log. With the heater set to HI, check to see if flames contact any log. If so, reposition logs according to the log installation instructions in this manual. Flames contacting logs will create soot.

Each log is marked with a number. These numbers will help you identify the log when installing. It is very important to install these logs exactly as instructed. Do not modify logs. Only use logs supplied with heater.

1. Place the front log (#1) on the grate fingers. Make sure the front log rests firmly between the grate fingers and the grate base (see Figure 24).

2. Place the base of the middle log (#2) in the U-shaped slots of the grate base. The cutout on the right of the middle log should fit over the burner (see Figure 25). Make sure the front of the middle log is resting on the tabs of the grate base.

Front Log (#1)

Grate Fingers

Remote

9-Volt Battery

Battery Housing

Control Unit

Figure 22 - Installing Battery in Hand-Held Remote Control Unit

Remote Control Unit

Figure 23 - Installing Battery in Hand-Held Remote Control Unit (GHRCTA Series)

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A U T O

O F F

O N

Grate Base

Figure 24 - Installing Front Log (#1) (CCL3930PR/NR Shown)

Middle Log (#2)

Burner

A U T O

O F F

O N

Tab

U-Shaped Slot

Figure 25 - Installing Middle Log (#2) (CCL3930PR/NR Shown)

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Installing Logs (Models CCL3018PR, CCL3018NR, CCL3924PR,

AUT O

O F F

O N

INSTALLATION

Continued

3. Locate pegs on the bottom of back log (#3). Slide these pegs into the holes in the grate base behind the burner (see Figure 26).

4. Locate pegs on the bottom of crossover log (#4). Slide these pegs into the holes located in middle log (#2) and back log (#3). See Figure 27 for placement.

5. Locate pegs on the bottom of crossover log (#5). Slide these pegs into the holes located in crossover log (#4) and front log (#1). See Figure 28.

For CCL3018PR/NR Only: Locate holes on the bottom of cross-

over log (#5). Slide the holes over the left pegs on middle log (#2) and front log (#1). See Figure 29.

6. Locate pegs on the bottom of crossover log (#6). Slide these pegs into the holes located in middle log (#2) and front log (#1). See Figure 30.

7. For CCL3930PR/NR only, locate holes on the bottom of crossover log (#7). Slide onto the pegs located in crossover log (#6) and middle log (#2). See Figure 31.

8. Add lava rock around base of heater if desired. Do not place any lava rock on logs or burner.

Pegs

INSTALLATION

CCL3924NR, CCL3930PR, AND CCL3930NR) (Cont.)

Crossover Log (#4)

Front Log (#1)

A U T O

OF F

O N

Figure 28 - Installing Crossover Log (#5) (CCL3930PR/NR Shown)

Crossover Log (#4)

Front Log (#1)

Hole in Grate Base

Burner

A U T O

O F F

O N

Figure 26 - Installing Rear Log (#3) (CCL3930PR/NR Shown)

Pegs

Log #2

A U T O

O F F

O N

Log #3

Figure 29 - Installing Crossover Log (#5) (CCL3018PR/PRA and CCL3018NR/NRA Only)

Pegs

Log #2

A U

T O

O F

O N

Front Log (#1)

Figure 30 - Installing Crossover Log (#6) (CCL3930PR/NR Shown)

Holes

Crossover Log (#6)

Middle Log (#2)

Pegs

Figure 27 - Installing Crossover Log (#4) (CCL3930PR/NR Shown)

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111161-01A

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Figure 31 - Installing Crossover Log (#7) to Models CCL3930PR/PRA and CCL3930NR/NRA Only

OPERATING HEATER

For Your Safety Read Before Lighting Lighting Instructions

OPERATING HEATER

FOR YOUR SAFETY READ

BEFORE LIGHTING

WARNING: If you do not follow these instructions exactly, a fire or explosion may result causing property damage, personal injury or loss of life.

A. This appliance has a pilot which must be lighted by hand.

When lighting the pilot, follow these instructions exactly.

B. BEFORE LIGHTING smell all around the appliance ar ea

for gas. Be sure to smell next to the floor because some gas is heavier than air and will settle on the floor.

WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

• Do not touch any electric switch; do not use any phone in your building.

• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the fire department.

C. Use only your hand to push in or turn the gas control knob.

Never use tools. If the knob will not push in or turn by hand, don’t try to repair it, call a qualified service technician or gas supplier. Force or attempted r epair may result in a fire or explosion.

D. Do not use this appliance if any part has been under water.

Immediately call a qualified service technician to inspect the appliance and to replace any part of the control system and any gas control which has been under water.

LIGHTING

INSTRUCTIONS

WARNING:

• If fireplace has glass doors, never operate this heater with glass doors closed. If you operate heater with doors closed, heat buildup inside fireplace will cause glass to burst. Make sure there are no obstructions across opening of fireplace.

• You must operate this heater with a fireplace screen in place. Make sure fireplace screen is closed before running heater.

NOTICE: During initial operation of new heater, burning logs will give off a paper-burning smell. Orange flame will also be present. Open damper or window to vent smell. This will only last a few hours.

Note:

Home owners generally prefer to operate their heater with the chimney damper closed. This will put all the heat into the room. However, there may be times you will desire the full flames of the HI heat setting but will find the heat output excessive. You can open the chimney damper (if you have one) fully or partially to release some of the heat.

WARNING: Damper handle will be hot if heater

has been running.

1. STOP! Read the safety information in column 1.

2. Make sure equipment shutoff valve is fully open.

3. Set selector switch in the OFF position.

WARNING: Burners will come on automatically within one minute when the selector switch is in the ON position after the pilot is lit.

4. Press in and turn control knob clockwise to the OFF position (see Figure 32).

5. Wait five (5) minutes to clear out any gas. Then smell for gas, including near the floor. If you smell gas, STOP! Follow “B” in the safety information in column 1. If y ou don’t smell gas, go to the next step.

6. Press in and turn control knob counterclockwise to the PILOT position. Press in control knob for five (5) seconds (see Figure 32).

Note:

You may be running this heater for the first time after hooking up to gas supply . If so, the control knob may need to be pressed in for 30 seconds or more. This will allow air to bleed from the gas system.

7. With control knob pressed in, press and release ignitor button. This will light pilot. The pilot is attached to the front burner . If needed, keep pr essing ignitor button until pilot lights.

Note:

If pilot does not stay lit, contact a qualified service person or gas supplier for repairs. Until repairs ar e made, light pilot with match. T o light pilot with matc h, see Manual Lighting Procedure, page 17.

Control Knob

Flame Adjustment Knob

REMOTE OFF ON

Ignitor Button

Selector Switch in OFF Position

Figure 32 - Control Knob and Ignitor Button Location

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111161-01A

OPERATING HEATER

Continued

OPERATING HEATER

Lighting Instructions (Cont.)

To Turn Off Gas To Appliance

Manual Lighting Procedure

Optional Remote Operation

8. Keep control knob pressed in for 30 seconds after lighting pilot. After 30 seconds, release control knob.

• If control knob does not pop out when released, contact

a qualified service person or gas supplier for repairs.

Note:

If pilot goes out, repeat steps 4 through 8.

9. Slightly push in and turn control knob counterclockwise

to the ON position.

10. W ait one minute and switch selector switch to the ON position to light burners.

11. Set flame adjustment knob to any lev el between HI and LO.

CAUTION: Do not try to adjust heating levels by

using the equipment shutoff valve.

WARNING: Make sure the selector switch is in the OFF position when you are away from home for long periods of time. Heater will come on automatically with selector switch in the ON position.

Pilot Burner

Ignitor Electrode

Pilot Burner

Ignitor Electrode

MANUAL LIGHTING

PROCEDURE

1. Follow steps 1 through 6 under Lighting Instructions, page 16.

2. Depress control knob and light pilot with match.

3. Keep control knob pressed in for 30 seconds after lighting pilot. After 30 seconds, release control knob. Now follow steps 9 through 11 under Lighting Instructions, column 1.

OPTIONAL REMOTE

OPERATION

Note:

All remote control accessories must be purchased separately (see Accessories, page 28). Follow instructions included with the remote control.

Thermostat Control Operation

(Optional CGHRCTA Only) The thermostat control setting on the remote control unit can be set to any comfort level between WARMER and COOLER. The burner will turn on and off automatically to maintain the comfort level you select. The ideal comfort setting will vary by household depending upon the amount of space to be heated, the output of the central heating system, etc.

Propane/LP Gas

Figure 33 - Pilot

Natural Gas

TO TURN OFF GAS

TO APPLIANCE

Shutting Off Heater

1. T ur n control knob clockwise to the OFF position. 2a. Set selector switch in the OFF position. 2b. If Using Optional Hand-Held remote: Set selector switch

in the OFF position to keep from draining battery.

Shutting Off Burners Only (pilot stays lit)

You may shut off the burners and keep the pilot lit by doing one of the following:

1. Tur n control knob clockwise to the PILOT position.

2. Use remote control manual OFF button.

3. Set selector switch in the OFF position.

NOTICE: You must light the pilot before using the hand-held remote control unit. See

tions

on pages 16 and 17.

1. After lighting, let pilot flame burn for about one minute.

Turn control knob to ON position. Adjust flame adjustment knob anywhere between HI and LO. Slide the selector switch to the REMOTE position. may light if hand-held remote ON button was on when selector switch was last turned off. Y ou can no w turn the burners on and off with the hand-held remote control unit.

IMPORTANT:

MOTE position when the pilot is not lit. This will drain the battery.

IMPORTANT:

hand-held remote control unit for up to 3 seconds to assur e proper operation.

Do not leave the selector switch in the RE-

Be sure to press the ON/OFF buttons on the

Lighting Instruc-

Note:

The burners

CGHRC Series Operation:

2a. Press the ON/OFF button to turn the burners on and off.

When turning burners off, the pilot will remain lit.

111161-01A

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OPERATING HEATER

Optional Remote Operation (Cont.)

INSPECTING BURNERS

Pilot Flame Pattern Main Burner

WIRING DIAGRAM

OPERATING HEATER

Continued

CGHRCTA Series Operation:

2b. Press the AUTO/ON/OFF button on the hand-held r emote

control (see Figure 35). The lights to the left of the button will show AUTO, ON, or OFF.

• In the ON mode, the bur ners will ignite. T he heater is in manual mode when ON is lit.

• In the AUTO mode, the thermostat in the hand-held remote unit controls the room temperature. T o incr ease the room temperature, press the top arro w of the TEMP button. To lower the room temperature, press the bottom arrow of the TEMP b utton. At higher settings the heater will run longer.

IMPORTANT:

engineered to take an air temperature sample every 5.5 minutes in the auto mode. It will not respond immediately to the temperature setting being turned up or down.

IMPORTANT:

be near the heater. Do not keep the hand-held remote control unit too close to the heater. The thermostat on the hand-held remote control unit will heat up too quickly and turn the heater off.

3. To turn the burner off, press the AUTO/ON/OFF button until OFF lights. The pilot will remain lit.

IMPORTANT:

trol knob on the heater to the OFF position.

This remote control has been specially

The hand-held remote control unit must

To turn the pilot off, manually turn the con-

Flame Adjustment Knob

Control Knob in On Position

INSPECTING BURNERS

Check pilot flame pattern and burner flame patterns often.

PILOT FLAME PATTERN

Figure 36 shows a correct pilot flame pattern. Figure 37 shows an incorrect pilot flame pattern. The incorrect pilot flame is not properly heating the thermocouple. When the thermocouple cools, the heater will shut down.If pilot flame pattern is incorrect, as shown in Figure 37

• turn heater off (see To Turn Off Gas to Appliance, page 17)

• see Troubleshooting, pages 20 through 22

Note:

The pilot flame on natural gas units will have a slight curve,

but the flame should be blue and have no yellow or orange color.

Pilot Burner

Propane/LP Gas

Figure 36 - Correct Pilot Flame Pattern

Pilot Burner

Natural Gas

Pilot Burner

ON OFF REMOTE

Selector Switch in Remote Position

Figure 34 - Setting the Selector Switch, Control Knob, and Flame Adjustment Knob for Remote Operation

Increases Room

Shows Temperature Setting

The Log Heater will Automatically Cycle between Pilot and the Heat Setting that has been Selected

Temperature in AUTO Mode

Decreases Room Temperature in AUTO Mode

Turns Burner On or Off and Allows You to Choose the Auto Setting

Figure 35 - Thermostat Hand-Held Remote Control Unit Selections (CGHRCTA Series Only)

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Thermocouple

Propane/LP Gas

Natural Gas

Figure 37 - Incorrect Pilot Flame Pattern

MAIN BURNER

Periodically inspect all burner flame holes with the heater running. All slotted burner flame holes should be open with yellow flame present. All round burner flame holes should be open with a small blue flame present. Some burner flame holes may become blocked by debris or rust, with no flame present. If so, turn off heater and let cool. Remove blockage, blocked burner flame holes will create soot.

WIRING DIAGRAM

On Off

Remote

Thermopile

Receiver

Black

Red

White

TPTH TH

Gas Control

TPTH

111161-01A

CLEANING AND MAINTENANCE

WARNING: Turn off heater and let cool before

cleaning.

Cleaning Burner Injector Holder and Pilot Air Inlet Hole

CLEANING AND MAINTENANCE

Logs

Main Burner

Injector Holder

CAUTION: You must keep control areas, burner, and circulating air passageways of heater clean. Inspect these areas of heater before each use. Have heater inspected yearly by a qualified service person. Heater may need more frequent cleaning due to excessive lint from carpeting, bedding material, pet hair, etc.

CLEANING BURNER INJECTOR HOLDER AND PILOT AIR INLET HOLE

The primary air inlet holes allow the proper amount of air to mix with the gas. This provides a clean burning flame. Keep these holes clear of dust, dirt, lint, and pet hair. Clean these air inlet holes prior to each heating season. Blocked air holes will create soot. We recommend that you clean the unit every three months during operation and have heater inspected yearly by a qualified service person.

We also recommend that you keep the burner tube and pilot assembly clean and free of dust and dirt. To clean these parts we recommend using compressed air no greater than 30 PSI. Your local computer store, hardware store, or home center may carry compressed air in a can. You can use a vacuum cleaner in the blow position. If using compressed air in a can, please follow the directions on the can. If you don't follow directions on the can, you could damage the pilot assembly.

1. Shut off the unit, including the pilot. Allow the unit to cool for at least thirty minutes.

2. Inspect burner, pilot, and primary air inlet holes on injector holder for dust and dirt (see Figure 38).

3. Blow air through the ports/slots and holes in the burner.

4. Check the injector holder located at the end of the burner tube again. Remove any large particles of dust, dirt, lint, or pet hair with a soft cloth or vacuum cleaner nozzle.

5. Blow air into the primary air holes on the injector holder.

6. In case any large clumps of dust have now been pushed into the burner repeat steps 3 and 4.

Clean the pilot assembly also. A yellow tip on the pilot flame indicates dust and dirt in the pilot assembly. There is a small pilot air inlet hole about two inches from where the pilot flame comes out of the pilot assembly (see Figure 39). With the unit off, lightly blow air through the air inlet hole. You may blow through a drinking straw if compressed air is not available.

Burner Tube

Primary Air Inlet Holes

Figure 38 - Injector Holder On Outlet Burner Tube

Ports/Slots Burner Tube

Pilot Assembly

Pilot Air Inlet Hole

Figure 39 - Pilot Inlet Air Hole

LOGS

• If you remove logs for cleaning, refer to Installing Logs, pages 14 and 15, to properly replace logs.

• Replace log(s) if broken or chipped (dime-sized or larger).

MAIN BURNER

111161-01A

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TROUBLESHOOTING

Note:

For additional help, visit DESA

International’s technical service web site at www.desatech.com.

Note:

All troubleshooting items are listed in

order of operation.

OBSERVED PROBLEM

When ignitor button is pressed, there is no spark at ODS/pilot

When ignitor button is pressed, there is spark at ODS/pilot but no ignition

WARNING: Turn off heater and let cool before servicing. Only a qualified service person should service and repair heater.

POSSIBLE CAUSE

1. Ignitor electrode not connected to ignitor cable

2. Ignitor cable pinched or wet

3. Piezo ignitor nut is loose

4. Broken ignitor cable

5. Bad piezo ignitor

6. Ignitor electrode broken

7. Ignitor electrode positioned wrong

1. Gas supply turned off or equipment shutoff valve closed

2. Control knob not in PILOT position

3. Control knob not pressed in while in PILOT position

4. Air in gas lines when installed

5. Depleted gas supply (propane/LP only)

6. ODS/pilot is clogged

7. Gas regulator setting is not correct

CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/ pilot unit.

REMEDY

1. Reconnect ignitor cable

2. Free ignitor cable if pinched by any metal or tubing. Keep ignitor cable dry

3. Tighten nut holding piezo ignitor to base panel of log set. Nut is located behind base panel

4. Replace ignitor cable

5. Replace piezo ignitor

6. Replace pilot assembly

7. Replace pilot assembly

1. Turn on gas supply or open equipment shutoff valve

2. Turn control knob to PILOT position

3. Press in control knob while in PILOT position

4. Continue holding down control knob. Repeat igniting operation until air is removed

5. Contact local propane/LP gas company

6. Clean ODS/pilot (see Cleaning and Maintenance, page 19) or replace ODS/ pilot assembly

7. Replace gas control

ODS/pilot lights but flame goes out when control knob is released

For more information, visit www.desatech.com

1. Control knob not fully pressed in

2. Control knob not pressed in long enough

3. Equipment shutoff valve not fully open

4. Pilot flame not touching thermocouple, which allows thermocouple to cool, causing pilot flame to go out. This problem could be caused by one or both of the following: A) Low gas pressure B) Dirty or partially clogged ODS/pilot

5. Thermocouple connection loose at control valve

6. Thermocouple damaged

7. Control valve damaged

1. Press in control knob fully

2. After ODS/pilot lights, keep control knob pressed in 30 seconds

3. Fully open equipment shutoff valve

4. A) Contact local na tural or propane/LP gas company B) Clean ODS/pilot (see Cleaning and Maintenance, page 19) or replace ODS/ pilot assembly

5. Hand tighten until snug, then tighten 1/4 turn more

6. Replace pilot assembly

7. Replace control valve

111161-01A

TROUBLESHOOTING

Continued

TROUBLESHOOTING

OBSERVED PROBLEM

Burner does light after ODS/pilot is lit

Delayed ignition burner

Burner backfiring during combustion

Slight smoke or odor during initial operation

POSSIBLE CAUSE

1. Burner orifice clogged

2. Inlet gas pressure is too low

3. Thermopile leads disconnected or improperly connected

4. Burners will not come on in remote position

1. Manifold pressure is too low

2. Burner orifice clogged

1. Burner orifice is clogged or damaged

2. Damaged burner

3. Gas regulator defective

1. Not enough air

2. Gas regulator defective

3. Residues from manufacturing processes and logs curing

REMEDY

1. Clean burner (see Cleaning and Maintenance, page 19) or replace burner orifice

2. Contact local natural or propane/LP gas company

3. Reconnect leads (see Wiring Diagram, page 18)

4. Replace battery in transmitter and receiver

1. Contact local natural or propane/LP gas company

2. Clean burner (see Cleaning and Mainte- nance, page 19) or replace burner orifice

1. Clean burner (see Cleaning and Mainte- nance, page 19) or replace burner orifice

2. Replace damaged burner

3. Replace gas control

1. Check burner for dirt and debris. If found, clean burner (see Cleaning and Maintenance, page 19)

2. Replace gas control

3. Problem will stop after a few hours of operation

Moisture/condensation noticed on windows

Heater produces a whistling noise when burner is lit

White powder residue forming within burner box or on adjacent walls or furniture

Remote does not function

For more information, visit www.desatech.com

111161-01A

1. Not enough combustion/ventilation air

1. Turning control knob to HI position when burner is cold

2. Air in gas line

3. Air passageways on heater blocked

4. Dirty or partially clogged burner orifice

1. When heated, vapors from furniture polish, wax, carpet cleaners, etc. may turn into white powder residue

1. Battery is not installed.Battery power is low

1. Refer to Air for Combustion and Venti- lation requirements (page 4)

1. Turn control knob to LO position and let warm up for a minute

2. Operate burner until air is removed from line. Have gas line checked by local natural or propane/LP gas company

3. Observe minimum installation clearances (see pages 7 through 9)

4. Clean burner (see Cleaning and Mainte- nance, page 19) or replace burner orifice

1. Turn heater off when using furniture polish, wax, carpet cleaners or similar products

1. Replace 9-volt batteries in receiver and remote control

TROUBLESHOOTING

Continued

WARNING: If you smell gas

• Shut off gas supply.

• Do not try to light any appliance.

• Do not touch any electrical switch; do not use any phone in your

building.

• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the fire department.

IMPORTANT:

supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix with combustion air and create odors. These odors will disappear over time.

Operating heater where impurities in air exist may create odors. Cleaning

OBSERVED PROBLEM

Heater produces a clicking/ticking noise just after burner is lit or shut off

Heater produces unwanted odors

Heater shuts off in use (ODS operates)

Gas odor even when control knob is in OFF position

POSSIBLE CAUSE

1. Metal expanding while heating or contracting while cooling

1. Heater burning vapors from paint, hair spray, glues, cleaners, chemicals, new carpet, etc. (See ment above)

2. Gas leak. See W arning statement at

top of page

1. Not enough fresh air is available

2. Low line pressure

3. ODS/pilot is partially clogged

1. Gas leak. See W arning statement at

top of page

2. Control valve defective

IMPORTANT

state-

REMEDY

1. This is common with most heaters. If noise is excessive, contact qualified service person

1. Open window and ventilate room. Stop using odor causing products while heater is running

2. Locate and correct all leaks (see Check- ing Gas Connections, pages 12 and 13)

1. Open window and/or door for ventilation

2. Contact local natural or propane/LP gas company

3. Clean ODS/pilot (see Cleaning and Maintenance, page 19)

1. Locate and correct all leaks (see Check- ing Gas Connections, pages 12 and 13)

2. Replace control valve

Gas odor during combustion

For more information, visit www.desatech.com

1. Foreign matter between control valve and burner

2. Gas leak. See W arning statement at

top of page

1. Take apart gas tubing and remove foreign matter

2. Locate and correct all leaks (see Check- ing Gas Connections, pages 12 and 13)

111161-01A

SPECIFICATIONS

SERVICE HINTS

TECHNICAL SERVICE

REPLACEMENT PARTS

SPECIFICATIONS

CCL3018PR CCL3018NR CCL3018PRA CCL3018NRA

Btu (Variable) 16,000/30,000 16,000/30,000 Type Gas Propane/LP Only Natural Gas Only Ignition Piezo Piezo Manifold Pressure 8.0" W.C. 3.5" W.C. Inlet Gas Pressure (in. of water)

Maximum 14" 10.5"

Minimum* 11" 5" Shipping Weight 28 lbs. 28 lbs. * For the purpose of input adjustment

CCL3924PR CCL3924NR CCL3924PRA CCL3924NRA

Btu (Variable) 20,000/39,000 20,000/39,000 Type Gas Propane/LP Only Natural Gas Only Ignition Piezo Piezo Manifold Pressure 8.0" W.C. 3.5" W.C. Inlet Gas Pressure (in. of water)

Maximum 14" 10.5"

Minimum* 11" 5" Shipping Weight 66 lbs. 66 lbs. * For the purpose of input adjustment

CCL3930PR CCL3930NR CCL3930PRA CCL3930NRA

Btu (Variable) 20,000/39,000 20,000/39,000 Type Gas Propane/LP Only Natural Gas Only Ignition Piezo Piezo Manifold Pressure 8.0" W.C. 3.5" W.C. Inlet Gas Pressure (in. of water)

Maximum 14" 10.5"

Minimum* 11" 5" Shipping Weight 70 lbs. 70 lbs. * For the purpose of input adjustment

SERVICE HINTS

When Gas Pressure Is Too Low

• pilot will not stay lit

• burners will have delayed ignition

• heater will not produce specified heat

• propane/LP gas supply may be low You may feel your gas pressure is too low. If so, contact your local

propane/LP gas supplier.

TECHNICAL SERVICE

You may have further questions about installation, operation, or troubleshooting. If so, contact DESA International’s Technical Service Department at 1-866-672-6040. When calling, please have your model and serial numbers of your heater ready.

You can also visit DESA International’s technical service web site at www.desatech.com.

For information or questions concerning hand-held remote or receiver, contact Tracking Technology at 1-800-301-0440 or www.trackingtech.com.

REPLACEMENT PARTS

Note:

Use only original replacement parts. This will protect your

warranty coverage for parts replaced under warranty.

PARTS UNDER WARRANTY

Contact authorized dealers of this product. If they can’t supply original replacement part(s), call DESA International’s Technical Service Department at 1-866-672-6040.

When calling DESA International, have ready

• your name

• your address

• model and serial numbers of your heater

• how heater was malfunctioning

• type of gas used (propane/LP or natural gas)

• purchase date Usually, we will ask you to return the part to the factory.

111161-01A

PARTS NOT UNDER WARRANTY

Contact authorized dealers of this product. If they can’t supply original replacement part(s), either contact your nearest Parts Central (see page 28) or call DESA International at 1-866-672-6040 for referral information.

When calling DESA International, have ready

• model number of your heater

• the replacement part number

For more information, visit www.desatech.com

ILLUSTRATED PARTS BREAKDOWN

Models CCL3018PR, CCL3018PRA, CCL3018NR and CCL3018NRA

ILLUSTRATED PARTS BREAKDOWN

MODELS CCL3018PR, CCL3018PRA CCL3018NR, CCL3018NRA

Note:

Items 15 and 16

are Natural Gas only.

For more information, visit www.desatech.com

111161-01A

Models CCL3018PR, CCL3018PRA, CCL3018NR and CCL3018NRA

PARTS LIST

This list contains replaceable parts used in your heater. When ordering parts, follow the instructions listed under Replacement Parts on page 23 of this manual.

KEY PART NUMBER NO. CCL3018PR CCL3018PRA CCL3018NR CCL3018NRA DESCRIPTION QTY.

1 105958-04 111340-03 105958-04 111340-03 Front Log (#1) 1 2 105959-04 111341-03 105959-04 111341-03 Middle Log (#2) 1 3 105960-04 111342-03 105960-04 111342-03 Back Log (#3) 1 4 105961-04 111343-03 105961-04 111343-03 Left Back Crossover Log (#4) 1 5 105962-04 111344-02 105962-04 111344-02 Left Top Crossover Log (#5) 1 6 105963-04 111345-02 105963-04 111345-02 Right Bottom Crossover Log (#6) 1 7 103778-01 103778-01 103779-01 103779-01 ODS Pilot 1

8 098249-01 098249-01 098249-01 098249-01 ODS Nut 2 9 104422-01 104422-01 104422-01 104422-01 Burner Outlet Tube 1 10 098264-02 098264-02 098264-02 098264-02 Male Connector 1 11 111124-01 111124-01 111124-01 111124-01 Burner Retainer Spring 1 12 099056-19 099056-19 099056-26 099056-26 Burner Orifice Injector 1 13 102445-01 102445-01 102445-01 102445-01 Piezo Ignitor 1 14 102980-01 102980-01 102980-01 102980-01 Burner 1 15 100609-01 100609-01 099387-13 099387-13 Pilot Tube 1 16 ____ ____ 099918-02 099918-02 Pilot Regulator 1 17 ____ ____ 099387-15 099387-15 Pilot Tube (Valve to regulator) 1 18 103345-02 103345-02 103345-02 103345-02 Lower Bracket 1 19 103284-02 103284-02 103284-02 103284-02 Wiring Harness 1 20 103781-01 103781-01 103781-02 103781-02 Gas Control Valve 1 21 104099-01 104099-01 104099-01 104099-01 Heat Shield 1 22 103587-02 103587-02 103587-02 103587-02 Plate, Switch 1 23 M11084-38 M11084-38 M11084-38 M11084-38 Screw, #8 x .38 4 24 M12461-26 M12461-26 M12461-26 M12461-26 Screw, Hex Slt Wsr 10-32 x .38 4 25 104384-01 104384-01 104384-01 104384-01 Painted Base Assy 1 26 103784-01 103784-01 103784-01 103784-01 Off-Pilot-On Knob 1 27 103784-02 103784-02 103784-02 103784-02 Flame Adjustment Knob 1 28 098304-01 098304-01 098304-01 098304-01 Screw 2 29 099998-01 099998-01 099998-01 099998-01 Switch 1 30 098271-10 098271-10 098271-10 098271-10 Ignitor Cable 1

PARTS LIST

111161-01A

PARTS AVAILABLE — NOT SHOWN

100563-01 100563-01 100563-01 100563-01 Warning Plate 1 103877-01 103877-01 103877-01 103877-01 Lighting Instructions Plate 1 100565-01 100565-01 100565-01 100565-01 Warning Plate Fastener 1 100639-01 100639-01 100639-01 100639-01 Caution Decal 1 101137-02 101137-02 101137-02 101137-02 Hardware Kit 1 GA6060 GA6060 GA6060 GA6060 Lava Rock 1

For more information, visit www.desatech.com

ILLUSTRATED PARTS BREAKDOWN

Models CCL3924PR/PRA, CCL3924NR/NRA, CCL3930PR/PRA and CCL3930NR/NRA

ILLUSTRATED PARTS BREAKDOWN

MODELS CCL3924PR, CCL3924PRA CCL3924NR, CCL3924NRA CCL3930PR, CCL3930PRA CCL3930NR, CCL3930NRA

Note:

Items 28 and 29

are Natural Gas only.

For more information, visit www.desatech.com

111161-01A

Models CCL3924PR/PRA, CCL3924NR/NRA, CCL3930PR/PRA and CCL3930NR/NRA

PARTS LIST

This list contains replaceable parts used in your heater. When ordering parts, follow the instructions listed under Replacement Parts on page 23 of this manual.

KEY PART NUMBER NO. CCL3924PR CCL3924PRA CCL3930PR CCL3930PRA

CCL3924NR CCL3924NRA CCL3930NR CCL3930NRA DESCRIPTION QTY.

1 105958-03 111340-02 105958-02 111340-01 Front Log (#1) 1 2 105959-03 111341-02 105959-02 111341-01 Middle Log (#2) 1 3 105960-03 111342-02 105960-02 111342-01 Back Log (#3) 1 4 105961-03 111343-02 105961-02 111343-01 Left Back Crossover Log (#4) 1 5 105962-03 111344-01 105962-03 111344-01 Left Top Crossover Log (#5) 1 6 105963-04 111345-02 105963-02 111345-01 Right Bottom Crossover Log (#6) 7 — — 105929-02 111346-01 Right Top Crossover Log (#7) 1

PARTS LIST

PART NUMBER KEY CCL3924PR CCL3924NR CCL3930PR CCL3930NR NO. CCL3924PRA CCL3924NRA CCL3930PRA CCL3930NRA DESCRIPTION QTY.

9 098249-01 098249-01 098249-01 098249-01 ODS Nut 2 10 098264-02 098264-02 098264-02 098264-02 Male Connector 1 11 111124-01 111124-01 111124-01 111124-01 Burner Retainer Spring 1 12 099056-17 099056-16 099056-17 099056-16 Burner Orifice Injector 1 13 103284-02 103284-02 103284-02 103284-02 Wiring Harness 1 14 102772-01 102772-01 102772-01 102772-01 Burner 1 15 099387-09 099387-12 099387-09 099387-12 Pilot Tube 1 16 103781-02 103781-01 103781-02 103781-01 Gas Control Valve 1 17 103345-01 103345-01 103345-01 103345-01 Lower Bracket 1 18 M11084-38 M11084-38 M11084-38 M11084-38 Screw, #8 x .38 7 19 02775-06CK 102775-06CK 102775-06CK 102775-06CK Painted Base Assembly 1 20 098271-10 098271-10 098271-10 098271-10 Ignitor Cable 1 21 102445-01 102445-01 102445-01 102445-01 Piezo Ignitor 1 22 103587-02 103587-02 103587-02 103587-02 Plate, Switch 1 23 104099-01 104099-01 104099-01 104099-01 Heat Shield 1 24 098304-01 098304-01 098304-01 098304-01 Screw 2 25 103784-02 103784-02 103784-02 103784-02 Flame Adjustment Knob 1 26 103784-01 103784-01 103784-01 103784-01 Off-Pilot-On Knob 1 27 M12461-26 M12461-26 M12461-26 M12461-26 Screw, Hex Slt Wsr 10-32 x .38 4

_____

29 30 103342-02 103342-01 103342-02 103342-01 Burner Outlet Tube 1 31 099998-01 099998-01 099998-01 099998-01 Switch 1

100609-01 099918-02

_____ _____

100609-01 Pilot Tube (Regulator to Pilot) 1 099918-02 Pilot Regulator 1

111161-01A

PARTS AVAILABLE — NOT SHOWN

100563-01 100563-01 100563-01 100563-01 Warning Plate 1

103877-01 103877-01 103877-01 103877-01 Lighting Instructions Plate 1

100565-01 100565-01 100565-01 100565-01 Warning Plate Fastener 1

100639-01 100639-01 100639-01 100639-01 Caution Decal 1

101137-02 101137-02 101137-02 101137-02 Hardware Kit 1

GA6060 GA6060 GA6060 GA6060 Lava Rock 1

For more information, visit www.desatech.com

ACCESSORIES PARTS CENTRAL

ACCESSORIES

Purchase these fireplace accessories from your local dealer. If they can not supply these accessories, either contact your nearest Parts Central or call DESA International’s Sales Department at 1-866-672-6040 for referral information. You can also write to the address listed on the back page of this manual.

EQUIPMENT SHUTOFF VALVE GA5010

For all models. Equipment shutoff valve with 1/8" NPT tap. Fits 1/2" NPT pipe.

FIREPLACE HOOD

Black - GA6050 Brass - GA6052 Antique Brass - GA6053

For all models. Helps deflect heat away from mantel or wall above fireplace.

LAVA ROCK - GA6060

(Not Shown)

For all models. Order when additional rock is desired. (1.8 lb. bag)

DAMPER CLAMP - GA6080

(Not Shown)

For all models. Permanently opens chimney flue damper for vented operation. Can be used only with non-thermostat accessories.

INFORMATION VIDEO 108917-01

For all models. A care and maintenance video is available by calling 1-866-672-6040.

RECEIVER AND HAND-HELD THERMOSTAT REMOTE CONTROL KIT - CGHRCT SERIES

For all models. Allows the gas log heater to be operated in a manually or thermostatically-controlled mode. You can turn the gas log heater on and off without ever leaving the comfort of your easy chair.

RECEIVER AND HAND-HELD REMOTE CONTROL KIT - CGHRC SERIES

For all models. Allows the gas log heater to be turned on and off by using a hand-held remote control.

PARTS CENTRAL

These Parts Centrals are privately owned businesses. They have agreed to support our customer’s needs by providing original replacement parts and accessories.

Baltimore Electric

1348 Dixwell Avenue Hamden, CT 06514-0322 1-800-397-7553 203-248-7553 Parts Department

Portable Heater Parts

342 N. County Rd. 400 East Valparaiso, IN 46383-9704 All States 219-462-7441 1-888-619-7060 sales@portableheaterparts.com techservice@portableheaterparts.com

For more information, visit www.desatech.com

FBD

1349 Adams Street Bowling Green, KY 42103-3414 270-846-1199 1-800-654-8534 Fax: 1-800-846-0090 franktalk@aol.com

Master Parts Dist.

1251 Mound Ave NW Grand Rapids, MI 49504-2672 616-791-0505 1-800-446-1446 Fax: 616-791-8270 www.nbmc.com

Washer Equipment Co.

1715 Main Street Kansas City, MO 64108-2195 KS, MO, AR 816-842-3911 www.washerparts.com

East Coast Energy Products

707 Broadway W. Long Branch, NJ 07764-1542 732-870-8809 1-800-755-8809 www.njplaza.com/ecep

Halco Enterprises

208 Carter Drive, Unit 21 West Chester, PA 19382-4500 610-430-7717 1-800-368-0803 www.halcoenterprises.com

Laportes Parts & Service

2444 N. 5th Street Hartsville, SC 29550-7704 843-332-0191 Parts Department

Cans Unlimited, Inc.

P.O. Box 645 Taylor, SC 29687-0013 All States 803-879-3009 1-800-845-5301 cuisales@aol.com

111161-01A

OWNER'S REGISTRATION FORM

In order to provide better customer service for this and future purchases, we recommend that you register your product with us. You can register online at www.desatech.com. If access to our website is not available to you, please complete this Owner’s Registration Form and mail to the address on the back of this owner’s manual. Please provide the following product information:

Brand: Model: Date Purchased: Serial Number: First Name: Last Name: Address: City: State: Zip: Country: Home Phone: ( ) - E-Mail:

Please answer the following questions to register your product with DESA International:

1. Where will the product be used? ❍ Living/Family Room ❍ Office/Warehouse ❍ Utility Shed/Outbuilding ❍ Garage ❍ Bedroom ❍ Bathroom ❍ Other

2. If you bought this product yourself, did you plan to purchase this type of product before going into the store? ❍ Yes ❍ No

3. Who selected the product? ❍ Male ❍ Female ❍ Both

4. What is the population of your area? ❍ Under 10,000 ❍ 10,000 to 25,000 ❍ 25,000 to 50,000 ❍ 50,000 to 100,000 ❍ 100,000 to 250,000 ❍ Over 250,000

5. What is your primary source of heat? ❍ Propane (LP Gas) ❍ Fuel Oil ❍ Wood ❍ Natural Gas ❍ Electric ❍ Other

6. How was the product installed? ❍ Professional Installer ❍ Self ❍ Other

7. Cost of product excluding sales tax? $___________________

8. Cost to install product? $____________________

9. Type of store where product was purchased? ❍ Hardware ❍ Propane Dealer ❍ Natural Gas/Utility Co. ❍ Home Center/Builder’s Supply ❍ Fireplace or Hearth Shop ❍ Farm Store ❍ Other

10. What motivated you to buy this product? ❍ Sudden Cold Weather ❍ Replace Older Model ❍ D.I.Y. Home Project ❍ Emergency Back-Up Heat ❍ Heater was on Sale ❍ Energy Savings/High Efficiency ❍ Construction Project ❍ Other

11. How did you learn about this product brand? ❍ Advertising ❍ Relative or Friend ❍ Store Display ❍ Other ________________________

12. Level of Education of Purchaser: ❍ Some High School ❍ Completed High School ❍ Completed College ❍ Completed Graduate School

13. Age of Purchaser: ❍ Under 20 ❍ 20 - 29 ❍ 30 - 39 ❍ 40 - 49 ❍ 50 - 59 ❍ 60 or Over

14. Buyer’s total annual household income: ❍ Under $15,000 ❍ $15,000 to $19,999 ❍ $20,000 to $34,999 ❍ $35,000 to $49,999 ❍ $50,000 to $74,999 ❍ $75,000 to $99,999 ❍ $100,000 and Over

15. Store where product was purchased: Name: ______________________________________ City: _______________________ State: __________

16. In choosing this product, how important were the following:

Availability Price Brand Name Overall Quality Heat Output Made in USA Warranty Local Service Value for Price Prior Brand Experience Controls Location Thermostat, Remote, or Manual Operation Ease of Operation Special Features Salesperson’s Recommendation Friend/Relative’s Recommendation Portability

111161-01A

Quiet Operation

For more information, visit www.desatech.com

Not Important Somewhat Important Very Important

(Comfort Glow, Vanguard, etc.) (EFP33PR, VTGH33NR, etc.)

Note:

Keep receipt for warranty verification.

7 or 9 digit number located on product or identification tag.

❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍

TAPE

2701 Industrial Drive P.O. Box 90004 Bowling Green, KY 42102-9004

Postage

Required

For more information, visit www.desatech.com

TAPE

111161-01A

NOTES

_______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________

For more information, visit www.desatech.com

111161-01A

WARRANTY INFORMATION

KEEP THIS WARRANTY

Model Serial No. Date Purchased

Always specify model and serial numbers when communicating with the factory. We reserve the right to amend these specifications at any time without notice. The only warranty applicable is our standard written warranty. We

make no other warranty, expressed or implied.

LIMITED WARRANTY

COMFORT GLOW VENT-FREE GAS LOG HEATERS

DESA International warrants this product to be free from defects in materials and components for two (2) year from the date of first purchase, provided that the product has been properly installed, operated and maintained in accordance with all applicable instructions. To make a claim under this warranty the Bill of Sale or cancelled check must be presented.

This warranty is extended only to the original retail purchaser. This warranty covers the cost of part(s) required to restore this heater to proper operating condition and an allowance for labor when provided by a DESA Authorized Service Center. Warranty part(s) MUST be obtained through authorized dealers of this product and/or DESA International who will provide original factory replacement parts. Failure to use original factory replacement parts voids this warranty. The heater MUST be installed by a qualified installer in accordance with all local codes and instructions furnished with the unit.

This warranty does not apply to parts that are not in original condition because of normal wear and tear, or parts that fail or become damaged as a result of misuse, accidents, lack of proper maintenance or defects caused by improper installation. Travel, diagnostic cost, labor, transportation and any and all such other costs related to repairing a defective heater will be the responsibility of the owner.

TO THE FULL EXTENT ALLOWED BY THE LAW OF THE JURISDICTION THAT GOVERNS THE SALE OF THE PRODUCT; THIS EXPRESS WARRANTY EXCLUDES ANY AND ALL OTHER EXPRESSED WARRANTIES AND LIMITS THE DURATION OF ANY AND ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO TWO (2) YEAR ON ALL COMPONENTS FROM THE DATE OF FIRST PURCHASE; AND DESA INTERNATIONAL’S LIABILITY IS HEREBY LIMITED TO THE PURCHASE PRICE OF THE PRODUCT AND DESA INTERNATIONAL SHALL NOT BE LIABLE FOR ANY OTHER DAMAGES WHATSOEVER INCLUDING INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES.

Some states do not allow a limitation on how long an implied warranty lasts or an exclusion or limitation of incidental or consequential damages, so the above limitation on implied warranties, or exclusion or limitation on damages may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. For information about this warranty write:

2701 Industrial Drive P.O. Box 90004 Bowling Green, KY 42102-9004

www.desatech.com

111161 01

NOT A UPC

For more information, visit www.desatech.com

111161-01 Rev. A 02/03

111161-01A

Desa CCL3924NRA, CCL3018NR, CCL3018NRA, CCL3930PRA, CCL3924PRA User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual