Denon DVD-A1UDCI Service Bulletin DZ09-260-1

100 Corporate Drive Mahwah, NJ 07430

Service Bulletin

No. : DZ09-260-1 Date: January 12, 2010

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Model: DVD-A1UDCI

Subject: The recovery method of the firmware via DPMS

Countermeasure is applicable only upon claim from the customer.

Symptom: 1) DVD-A1UDCI and DBP-401UDCI only output picture on certain

Blu-ray discs when HDMI output resolution is set to 1080P/24Hz.

2) A menu of special disc of a BD "Mushi-shi 26-tan (Japanese animation) [AVXA-29045～9]" is not displayed.

3) "DENON LINK 4th" does not work when the unit connects to a plasma TV (KRP-500A: Pioneer).

4) Disc "OPERATION WALKÜRE" and "The Wrestler" can’t play.

Solution:

METHOD OF UPDATE via DPMS

Please do not use Proxy for updating in the Network environment! If customer

uses setting of Proxy, the unit doesn’t update the firmware properly. If the customer updated the firmware once via DPMS or CD-R, customer can update the firmware with Proxy in the Network environment.

Caution: It is necessary to initialize the unit before the update work begins. The

customer has to initialize their BD/DVD Player. Please update the firmware after you confirm this matter to the customer beforehand.

Updating the firmware (Refer to the Instruction Manual.)

1) Turn the Power Supply of the unit off.

2) Connect the Ethernet terminal of the unit to the Network line by Ethernet straight cable. (Don't use Ethernet cross cable.)

We corrected the firmware so that no malfunction occurs.

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The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their employees. This document may contain information that is privileged, confidential and may be protected from disclosure under applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss resulting from the misuse of the information contained in this document.

CONFIDENTIALITY NOTICE:

3) The connection of the network recommends the Ethernet cable for certain update.

4) Turn the Power Supply of the unit on.

5) Remove the Disc from the Tray.

6) Please confirm! "NO DISC" on the FL Display.

7) The unit sets the Internet. It wishes waiting for about two minutes until customer's router ends the setting.

Caution: The update doesn't succeed when the customer's set cannot connect to

the Internet correctly. In this case, please confirm the internet environment in the customer’s house. Whether the set is able to receive Internet radio correctly or not can be used to determine whether the Internet is properly connected. There are some problems under the internet environment when the Internet radio can not be received.

8) Press "SETUP" button on the Remote control and indicates the GUI menu.

9) Press "CURSOR" button.

10) The GUI indicates, "Other Setup" > "Firmware Update".

Caution: The update interrupts when it is not possible to connect it with the

Internet correctly. In this case, please do from 1) again.

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CONFIDENTIALITY NOTICE:

11) Select the "Start" on GUI.

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CONFIDENTIALITY NOTICE:

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