Denon DBP-4010UDCI Service Bulletin

100 Corporate Drive Mahwah, NJ 07430

Service Bulletin

No. : DZ10-096
Date:

July 15, 2010

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Model: DBP-4010UDCI

Subject: Correction of the firmware.

Symptom: DVD disc "AVATAR" made in Germany might be not reproduced.

After inserting it only shows PLAY in Display.

Solution:

METHOD OF UPDATE via DPMS (D&M Product Management Server)

Note: At the time this bulletin was written the update has not been uploaded onto
the DPMS server. Updates are loaded onto the DPMS server every two months,
until the update is loaded please the firmware and update via CD-R.

METHOD OF UPDATE by CD-R with firmware
We will supply the following program files for updating the subject models.
Therefore, please record each program file on a blank CD-R separately, and
update the unit upon claim.

* Program Files to be supplied:

We corrected the firmware so that no malfunction occurs.

______________________________________________________________________________________

The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.

CONFIDENTIALITY NOTICE:

Note: Upon recording the Disc:

a) When recording the supplied file on the blank CD-R, the session shall be
"CLOSE".
b) When recording the supplied file on the disc, please use the lowest recording
speed that is available on your PC. If the file is recorded at a higher speed, the
rewriting operation may fail due to improperly recorded data on the disc.

Rewriting procedures of the SYSTEM ROM.

(1) Download the "4010_SYS.ROM" firmware in SDI.
(2) Please make "DM_FM_UP" folder on PC.
(3) Please insert the "4010_SYS.ROM" firmware into "DM_FM_UP" folder.

Root ------ DM_FM_UP

|_______"4010_SYS.ROM"

(4) Please burn the CD-R.
(5) Turn the Power Supply of the unit on. Press the "OPEN/CLOSE" button and
open the Disc Tray.
(6) Put the recorded CD-R on the Disc Tray and press the buttons on the remote
control in the order of "7", "9", "2" and "ENTER".
(7) The Disc Tray will close automatically.
(8) The FL Display will indicate information about updating repetition. Time
necessary for update: approximately 5 min.
(9) The unit turns off and turns on, and then "NO DISC" is indicated.
(10) The new firmware is installed completely.
(11) Press the "OPEN/CLOSE" button and open the Disc Tray.
(12) Take out the CD-R from the Disc Tray.

Rewriting procedures of the Audio Selector FPGA ROM.

(1) Download the "4010_AS.ROM" firmware in SDI.
(2) Please make "DM_FM_UP" folder on PC.
(3) Please insert the "4010_AS.ROM" firmware into "DM_FM_UP" folder.

Root ------ DM_FM_UP

|_______"4010_AS.ROM"

(4) Please burn the CD-R.
(5) Turn the Power Supply of the unit on. Press the "OPEN/CLOSE" button and
open the Disc Tray.
(6) Put the recorded CD-R on the Disc Tray and press the buttons on the remote
control in the order of "7", "9", "2" and "ENTER".
(7) The Disc Tray will close automatically.
(8) The FL Display will indicate information about updating repetition. Time
necessary for update: approximately 3 min.
(9) The new firmware is installed completely.
(10) The Disc Tray opens automatically.
(11) Take out the CD-R from the Disc Tray.

______________________________________________________________________________________

The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.

CONFIDENTIALITY NOTICE: