Dell XPS 210 User Manual

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Page 1

front panel door (push to open)

power button

power light

Dell™ XPS™ 210

Owner’s Manual

front panel door (open)

diagnostic lights

hard drive activity light

headphone connector

microphone connector

IEEE 1394 connector

optional floppy drive or Media Card Reader*

CD or DVD drive light

USB 2.0 connectors (2)

Model DCCY

voltage selection switch

line-out connector

line-in connector

rear surround sound connector

modem connector

network connector

Not present on certain computers.

www.dell.com | support.dell.com

power connector

microphone/side-surround sound connector center/LFE connector S/PDIF connector

integrated video connector

USB 2.0 connectors (6)

IEEE 1394 connector

PCI Express x16 card slot

PCI Express x1 card slot

Page 2

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable.

____________________

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, P owerEdge, P owerV ault, P owerApp,

DellNet, and PowerConnect are trademarks of Dell Inc.; Intel, Pentium, Intel SpeedStep, and Celeron are registered trademarks of Intel Corporation; Microsoft, Windows, and Outlook are registered trademarks of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model DCCY

August 2006 P/N FJ055 Rev. A00

Page 3

Finding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

1 Setting Up and Using Your Computer . . . . . . . . . . . . . . . . 13

Front and Back View of the Computer. . . . . . . . . . . . . . . . . . . . . . 13

Front View Back View

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

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Back I/O Connectors

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Setting Up a Printer

Printer Cable Connecting a USB Printer

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

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Using a Media Card Reader (Optional)

Connecting a TV (Optional)

Changing the Display Settings

. . . . . . . . . . . . . . . . . . . . . . . . . . . 20

. . . . . . . . . . . . . . . . . . . . . . . 20

Setting Up a Home and Office Network

Connecting to a Network Adapter Network Setup Wizard

Connecting to the Internet

. . . . . . . . . . . . . . . . . . . . . . . . . . . 21

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Setting Up Your Internet Connection

Playing a CD or DVD

Adjusting the Volume Adjusting the Picture

Copying CDs and DVDs

How to Copy a CD or DVD Using Blank CDs and DVDs Helpful Tips

Power Management

Standby Mode Hibernate Mode Power Options Properties

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

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Contents 3

Page 4

Intel® Viiv™ Technology (Optional) . . . . . . . . . . . . . . . . . . . . . . . 30

Using Intel Enabling the QRT Feature in System Setup Enabling the QRT feature in the Operating system

Viiv™ Quick Resume Technology (Optional) . . . . . . . . . 30

. . . . . . . . . . . . . . . . . 31

. . . . . . . . . . . . . 31

Hyper-Threading and Dual-Core Technology

. . . . . . . . . . . . . . . . . . 31

2 Solving Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Troubleshooting Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Battery Problems

Drive Problems

CD and DVD drive problems Hard drive problems

E-Mail, Modem, and Internet Problems

Error Messages

Media Card Reader Problems

IEEE 1394 Device Problems

Keyboard Problems

Lockups and Software Problems

The computer does not start up The computer stops responding A program stops responding A program crashes repeatedly A program is designed for an earlier Windows operating system A solid blue screen appears Other software problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

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4 Contents

Memory Problems

Mouse Problems

Network Problems

Power Problems

Printer Problems

Scanner Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

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Page 5

Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 46

No sound from speakers No sound from headphones

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Video and Monitor Problems

The screen is blank The screen is difficult to read

. . . . . . . . . . . . . . . . . . . . . . . . . . 47

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. . . . . . . . . . . . . . . . . . . . . . . . 48

3 Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Diagnostic Lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Dell Diagnostics

When to Use the Dell Diagnostics

Drivers

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

What Is a Driver? Identifying Drivers Reinstalling Drivers

Resolving Software and Hardware Incompatibilities

Restoring Your Operating System

Using Microsoft

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

. . . . . . . . . . . . . . . . . . . . . 52

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. . . . . . . . . . . . . 56

. . . . . . . . . . . . . . . . . . . . . . . . 56

Windows XP System Restore . . . . . . . . . . . . . . . 56

4 Removing and Installing Parts. . . . . . . . . . . . . . . . . . . . . 61

Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Recommended Tools Turning Off Your Computer Before Working Inside Your Computer

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

. . . . . . . . . . . . . . . . . . . . . . . . . 61

. . . . . . . . . . . . . . . . . . . 62

Removing the Computer Cover

Inside View of Your Computer

System Board Components

Memory

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

DDR2 Memory Overview

. . . . . . . . . . . . . . . . . . . . . . . . . . 62

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. . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

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Addressing Memory With 4-GB Configurations Installing Memory Removing Memory

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

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Contents 5

Page 6

Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Drives

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Connecting Drive Cables Drive Interface Connectors Power Cable Connector Connecting and Disconnecting Drive Cables

. . . . . . . . . . . . . . . . . . . . . . . . . . 75

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Hard Drive

CD/DVD Drive

Media Card Reader

Floppy Drive (Optional)

Modem

Battery

Replacing the Computer Cover

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Removing a Hard Drive Installing a Hard Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Removing a CD/DVD Drive Installing a CD/DVD Drive

Removing a Media Card Reader Installing a Media Card Reader

Removing a Floppy Drive Installing a Floppy Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Replacing the Modem

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Replacing the Battery

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5 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

6 Contents

System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Overview Entering System Setup System Setup Options Boot Sequence

Jumper Settings

Clearing Forgotten Passwords

Clearing CMOS Settings

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

. . . . . . . . . . . . . . . . . . . . . . . . . . 102

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Page 7

Cleaning Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Computer, Keyboard, and Monitor Mouse

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

CDs and DVDs

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

. . . . . . . . . . . . . . . . . . . . 109

Dell Technical Support Policy (U.S. Only)

Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals

FCC Notices (U.S. Only)

FCC Class B

Contacting Dell

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

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Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Contents 7

Page 8

8 Contents

Page 9

Finding Information

NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may

not be available in certain countries.

NOTE: This Owner’s Manual is available as a PDF at support.dell.com.

NOTE: Additional information may ship with your computer.

What Are You Looking For? Find It Here

• A diagnostic program for my computer

• Drivers for my computer

• My device documentation

• Desktop System Software (DSS)

Drivers and Utilities CD (ResourceCD)

NOTE: The Drivers and Utilities CD may be optional and may

not ship with your computer.

Documentation and drivers are already installed on your computer. You can use the CD to reinstall drivers (see "Drivers" on page 54), run the Dell diagnostics (see "Dell Diagnostics" on page 52), or access your documentation.

Readme files may be included on your CD to provide last-minute updates about technical changes to your computer or advanced technical reference material for technicians or experienced users.

• Warranty information

• Terms and Conditions (U.S. only)

• Safety instructions

• Regulatory information

• Ergonomics information

• End User License Agreement

NOTE: Drivers and documentation updates can be found at

support.dell.com.

Dell™ Product Information Guide

Finding Information 9

Page 10

What Are You Looking For? Find It Here

• How to set up my computer

Setup Diagram

• Service Tag and Express Service Code

• Microsoft

Windows® Product Key Label

Service Tag and Microsoft Windows Product Key

These labels are located on your computer.

• Use the Service Tag to identify your computer when you use

support.dell.com

contact support.

• Enter the Express Service Code to direct your call when contacting support.

10 Finding Information

Page 11

What Are You Looking For? Find It Here

• Solutions — Troubleshooting hints and tips, articles from technicians, online courses, and frequently asked questions

Dell Support Website — support.dell.com

NOTE: Select your region or business segment to view the

appropriate support site.

• Community — Online discussion with other Dell customers

• Upgrades — Upgrade information for components, such as the memory, hard drive, and operating system

• Customer Care — Contact information, service call and order status, and warranty and repair information

• Service and support — Service call status, support history, service contract, and online discussions with support

• Reference — Computer documentation, details on my computer configuration, product specifications, and white papers

• Downloads — Certified drivers, patches, and software updates

• Desktop System Software (DSS)— If you reinstall the operating system for your computer, you should also reinstall the DSS utility. DSS automatically detects your computer and operating system and installs the updates appropriate for your configuration, providing critical updates for your operating system and support for Dell™

3.5-inch USB floppy drives, Intel

processors, optical drives, and USB devices. DSS is necessary for correct operation of your Dell computer.

To download Desktop System Software:

Go to segment, then enter your Service Tag or product model.

Select

Select your operating system and language, and then search for the keyword

NOTE: The support.dell.com user interface may vary

depending on your selections.

• How to use Windows XP

• How to work with programs and files

• How to personalize my desktop

Windows Help and Support Center

Click

Start→

Type a word or phrase that describes your problem and click the arrow icon.

Click the topic that describes your problem.

Follow the instructions on the screen.

support.dell.com

, select your region or business

Drivers & Downloads

Desktop System Software

Help and Support

, then click Go.

Finding Information 11

Page 12

What Are You Looking For? Find It Here

• How to reinstall my operating system

Operating System CD

NOTE: The Operating System CD may be optional and may

not ship with your computer.

The operating system is already installed on your computer. To reinstall your operating system see "Restoring Your Operating System" on page 56.

NOTE: The color of your Operating System CD varies

according to the operating system you ordered.

• How to use Linux

• E-mail discussions with users of Dell Precision™ products and the Linux operating system

• Additional information regarding Linux and my Dell Precision computer

Dell Supported Linux Sites

• linux.dell.com

• lists.us.dell.com/mailman/listinfo/linux-precision

After you reinstall your operating system, use the Drivers and Utilities CD (ResourceCD) to reinstall drivers for the devices that came with your computer.

Your operating system product key label is located on your computer.

12 Finding Information

Page 13

Setting Up and Using Your Computer

Front and Back View of the Computer

Front View

NOTE: The front panel door does not close when you are using the Flash Media, IEEE 1394, USB, or

headphone connectors.

8 7

6 5

Setting Up and Using Your Computer 13

1 2

Page 14

1 CD/DVD drive eject

button

2 CD/DVD drive-activity

light

3 USB 2.0 connectors (2) Use the front USB connectors for devices that you connect occasionally, such as

4 IEEE 1394 connector Attach high-speed serial multimedia devices, such as digital video cameras.

5 power button Press this button to turn on the computer.

6 power light The power light illuminates and blinks or remains solid to indicate different states:

7 front-panel door release

button

8 microphone connector Use the pink microphone connector to attach a personal computer microphone for

9 headphone connector Use the green headphone connector to attach headphones and most kinds of speakers.

10 hard-drive activity light The hard drive activity light is on when the computer reads data from or writes data to

11 diagnostic lights For more information on what each diagnostic light means, see "Diagnostic Lights" on

12 front-panel door This panel covers the CD/DVD drive, the Media Card Reader, and the optional floppy

Press this button to eject a CD/DVD from the drive.

The drive activity light is on when the computer reads data from the CD or DVD drive.

joysticks or cameras (see "System Setup" on page 101 for more information on booting to a USB device).

It is recommended that you use the back USB connectors for devices that typically remain connected, such as printers and keyboards.

It is recommended that you use the back IEEE 1394 connector for devices that typically remain connected, such as external hard drives and other storage devices.

NOTICE: To avoid losing data, do not use the power button to turn off the computer.

Instead, perform an operating system shutdown.

• No light — The computer is turned off.

• Steady green — The computer is in a normal operating state.

• Blinking green — The computer is in a power-saving state.

• Blinking or solid amber — See "Power Problems" on page 43.

Press this button to access the front-panel connectors.

voice or musical input into a sound or telephony program.

On computers with a sound card, the microphone connector is on the card.

the hard drive. The light might also be on when a device such as a CD player is operating.

page 49.

drive.

14 Setting Up and Using Your Computer

Page 15

Back View

voltage selection switch See the safety instructions in the

Information Guide

power connector Insert the power cable.

back panel connectors Plug IEEE 1394, USB and other devices into the

appropriate connector.

card slots Access connectors for any installed PCI Express

cards.

for more information.

Setting Up and Using Your Computer 15

Product

Page 16

Back I/O Connectors

12 4

1 link integrity light

2 network adapter

connector

3 5

11121314 9

• Green — A good connection exists between a 10-Mbps network and the computer.

• Orange — A good connection exists between a 100-Mbps network and the computer.

• Off — The computer is not detecting a physical connection to the network.

To attach your computer to a network or broadband device, connect one end of a network cable to either a network jack or your network or broadband device. Connect the other end of the network cable to the network adapter connector on the back panel of your computer. A click indicates that the network cable has been securely attached.

NOTE: Do not plug a telephone cable into the network connector.

On computers with a network connector card, use the connector on the card.

It is recommended that you use Category 5 wiring and connectors for your network. If you must use Category 3 wiring, force the network speed to 10 Mbps to ensure reliable operation.

3 network activity light Flashes a yellow light when the computer is transmitting or receiving network

data. A high volume of network traffic may make this light appear to be in a steady "on" state.

4 modem connector Use the modem connector to connect your computer to the Internet.

5 rear surround sound

connector

6 line-in connector Use the blue line-in connector to attach a record/playback device such as a cassette

7 line-out connector Use the green line-out connector to attach headphones and most speakers with

Use the black surround sound connector to attach multichannel-capable speakers.

player, CD player, or VCR.

On computers with a sound card, use the connector on the card.

integrated amplifiers.

On computers with a sound card, use the connector on the card.

16 Setting Up and Using Your Computer

Page 17

8 microphone Use the pink connector to attach a personal computer microphone for voice or

musical input into a sound or telephony program.

On computers with a sound card, the microphone connector is on the card.

9 side surround sound

connector

10 center/LFE connector LFE (Low Frequency Effects) Audio channel found in digital surround sound

11 S/PDIF connector This connector is used to transmit digital audio without going through an analog

12 VGA connector If your monitor has a VGA connector, plug it into the VGA connector on the

13 USB 2.0 connectors (6) Use the back USB connectors for devices that typically remain connected, such as

14 IEEE 1394 connector Attach high-speed serial multimedia devices, such as digital video cameras.

Use the grey surround sound connector to attach multichannel-capable speakers.

audio schemes that carries only low frequency information of 80 Hz and below. The LFE channel drives a subwoofer to provide extremely low bass extension. Systems not using subwoofers can shunt the LFE information to the main speakers in the surround sound set-up.

audio conversion process.

computer.

printers and keyboards.

It is recommended that you use the front USB connectors for devices that you connect occasionally, such as joysticks or cameras.

Setting Up a Printer

NOTICE: Complete the operating system setup before you connect a printer to the computer.

See the documentation that came with the printer for setup information, including how to:

• Obtain and install updated drivers.

• Connect the printer to the computer.

• Load paper and install the toner or ink cartridge.

• Contact the printer manufacturer for technical assistance.

Printer Cable

Your printer connects to your computer with a USB cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you purchased a printer cable at the same time you purchased your computer, the cable may arrive in the computer box.

Setting Up and Using Your Computer 17

Page 18

Connecting a USB Printer

NOTE: You can connect USB devices while the computer is turned on.

Complete the operating system setup, if you have not already done so.

Install the printer driver if necessary. See the documentation that came with your printer.

Attach the USB printer cable to the USB connectors on the computer and the printer. The USB connectors fit only one way.

1 USB connector on computer 2 USB printer cable 3 USB connector on printer

Using a Media Card Reader (Optional)

Use the Media Card Reader to transfer data directly to your computer.

The Media Card Reader supports the following memory types:

•xD-Picture Card

• SmartMedia (SMC)

• CompactFlash Type I and II (CF I/II)

• MicroDrive (mini SD and MS Pro Duo can be supported with an adapter)

• SecureDigital Card (SD)

• Mini SD Card

18 Setting Up and Using Your Computer

Page 19

• MultiMediaCard (MMC)

• Reduced size MMC

• Memory Stick (MS/MS Pro/Duo Pro)

For information on installing a Media Card Reader, see "Installing a Media Card Reader" on page 87.

1 xD-Picture Card and

SmartMedia (SMC)

3 Memory Stick (MS/MS Pro) 4 SecureDigital Card (SD)/

2 CompactFlash Type I and II

(CF I/II) and MicroDrive Card

MultiMediaCard (MMC)

To use the Media Card Reader:

Check the media or card to determine the proper orientation for insertion.

NOTICE: If you encounter resistance, do not force the media or card. Check the card orientation and

try again.

Slide the media or card into the appropriate slot until it is completely seated in the connector.

Setting Up and Using Your Computer 19

Page 20

Connecting a TV (Optional)

NOTE: To connect a TV to your computer, you must have a video card that has TV-out functionality and an S-video

cable, which is available at most consumer electronics stores. An S-video cable is not included with your computer.

Follow the procedures in "Before You Begin" on page 61.

Connect one end of the S-video cable to the TV-OUT connector on the back of the computer.

Connect the other end of the S-video cable to the S-video input connector on your TV.

Changing the Display Settings

After you connect the TV, turn on the computer.

The Microsoft

Enable clone mode or extended desktop mode in the display settings.

• In clone mode, the monitor and TV display the same image.

• In extended desktop mode, you can drag objects from one screen to the other, effectively doubling the amount of viewable work space.

For information on changing the display settings for your graphics card, see the user’s guide in the Help and Support Center (click the

, click

guides

Windows® desktop displays on the monitor.

Start

button, click

Device guides

, and then click the guide for your graphics card).

Help and Support

, click

User and system

Setting Up a Home and Office Network

Connecting to a Network Adapter

NOTE: Plug the network cable into the network adapter connector on the computer. Do not plug the network cable

into the modem connector on the computer. Do not plug a network cable into a telephone wall jack.

Connect the network cable to the network adapter connector on the back of your computer.

Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.

Connect the other end of the network cable to a network device.

20 Setting Up and Using Your Computer

Page 21

1 network adapter connector

on computer

3 network cable 4 network device

2 network adapter connector

Network Setup Wizard

The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.

Click the

Network Setup Wizard

On the welcome screen, click

Click

NOTE: Selecting the connection method This computer connects directly to the Internet enables the integrated

firewall provided with Windows XP Service Pack 1 (SP1) or later operating systems.

Complete the checklist and required preparations.

Return to the Network Setup Wizard and follow the instructions on the screen.

Start

button, point to

All Programs→ Accessories→ Communications

Checklist for creating a network

, and then click

Setting Up and Using Your Computer 21

Page 22

Connecting to the Internet

NOTE: ISPs and ISP offerings vary by country.

To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options:

• Dial-up connections that provide Internet access through a telephone line. Dial-up connections are considerably slower than DSL and cable modem connections.

• DSL connections that provide high-speed Internet access through your existing telephone line. With a DSL connection, you can access the Internet and use your telephone on the same line simultaneously.

• Cable modem connections that provide high-speed Internet access through your local cable TV line.

If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection. If you are using a DSL or cable modem connection, contact your ISP for setup instructions.

Setting Up Your Internet Connection

To set up an AOL or MSN connection:

Save and close any open files, and exit any open programs.

Double-click the

Follow the instructions on the screen to complete the setup.

If you do not have an MSN Explorer or AOL icon on your desktop, or if you want to set up an Internet connection with a different ISP:

Save and close any open files, and exit any open programs.

Click the

The

Start

New Connection Wizard

MSN Explorer

button and click

appears.

AOL

icon on the Microsoft® Windows® desktop.

Internet Explorer

Click

Connect to the Internet

In the next window, click the appropriate option:

• If you do not have an ISP and want to select one, click

providers (ISPs)

• If you have already obtained setup information from your ISP, but you did not receive a setup CD,

click

Set up my connection manually

• If you have a CD, click

Click

If you selected on the screen to complete the setup.

22 Setting Up and Using Your Computer

Set up my connection manually

Use the CD I got from an ISP

Choose from a list of Internet service

, continue to step 6. Otherwise, follow the instructions

Page 23

Click the appropriate option under

NOTE: If you do not know which type of connection to select, contact your ISP.

Use the setup information provided by your ISP to complete the setup.

If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on page 35. If you cannot connect to the Internet, but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.

How do you want to connect to the Internet?

, and then click

Playing a CD or DVD

NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you are

not using the drive.

NOTICE: Do not move the computer when you are playing CDs or DVDs.

Press the eject button on the front of the drive.

Place the disc, label side up in the center of the tray.

Press the disc into the center of the tray until it clicks into place.

Press the eject button or gently push in the tray.

Setting Up and Using Your Computer 23

Page 24

To format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that came with your computer.

NOTE: Ensure that you observe all copyright laws when creating CDs or DVDs.

A CD player includes the following basic buttons:

Play.

Move backward within the current track.

Pause.

Move forward within the current track.

Stop.

Go to the previous track.

Eject.

Go to the next track.

A DVD player includes the following basic buttons:

Stop.

Play.

Fast forward.

Pause.

Fast reverse.

Go to the next title or chapter.

Go to the previous title or chapter.

For more information on playing CDs or DVDs, click Help on the CD or DVD player (if available).

24 Setting Up and Using Your Computer

Page 25

Adjusting the Volume

NOTE: When the speakers are muted, you do not hear the CD or DVD playing.

Click the

Volume Control

In the increase or decrease the volume.

For more information on volume control options, click Help in the Volume Control window.

Start

button, point to

Volume Control

All Programs→ Accessories→ Entertainment

window, click the bar in the

Volume Control

, and then click

column and slide it up or down to

Adjusting the Picture

If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback, adjust the display properties.

Click the

Under

In the

800 by 600 pixels

Click the drop-down menu under

Click OK.

Start

button, then click

Pick a category

Pick a task...

Display Properties

, click

Control Panel

Appearance and Themes

Change the screen resolution

window, click and drag the bar in

Color quality

, and then click

Screen resolution

Medium (16 bit)

to change the setting to

Copying CDs and DVDs

NOTE: Ensure that you observe all copyright laws when creating CDs or DVDs.

This section applies only to computers that have a CD-RW, DVD+/-RW, or CD-RW/DVD (combo) drive.

NOTE: The types of CD or DVD drives offered by Dell may vary by country.

The following instructions explain how to make an exact copy of a CD or DVD using Roxio Creator Plus

- Dell Edition. You can also use Roxio Creator Plus for other purposes, such as creating music CDs from audio files stored on your computer or backing up important data. For help, open Roxio Creator Plus, and then click the question mark icon in the upper-right corner of the window.

How to Copy a CD or DVD

NOTE: CD-RW/DVD combo drives cannot write to DVD media. If you have a CD-RW/DVD combo drive and you

experience recording problems, check for available software patches on the Sonic support website at www.sonic.com.

The DVD-writable drives installed in Dell computers can write to and read DVD+/-R, DVD+/-RW and DVD+R DL (dual layer) media, but cannot write to and may not read DVD-RAM or DVD-R DL media.

NOTE: Most commercial DVDs have copyright protection and cannot be copied using Roxio Creator Plus.

Setting Up and Using Your Computer 25

Page 26

Click the

Under the

To copy the CD or DVD:

•

Start

button, point to

Copy

tab, click

All Programs→ Roxio→ Creator Projects

Disc Copy

If you have one CD/DVD drive

, and then click

, ensure that the settings are correct and click the

RecordNow Copy

Disc Copy

button. The computer reads your source CD or DVD and copies the data to a temporary folder on your computer hard drive.

When prompted, insert a blank CD or DVD into the drive and click

•

If you have two CD/DVD drives

DVD and click the

Disc Copy

, select the drive into which you have inserted your source CD or

button. The computer copies the data from the source CD or DVD

to the blank CD or DVD.

Once you have finished copying the source CD or DVD, the CD or DVD that you have created automatically ejects.

Using Blank CDs and DVDs

CD-RW drives can write to CD recording media only (including high-speed CD-RW media) while DVD-writable drives can write to both CD and DVD recording media.

Use blank CD-Rs to record music or permanently store data files. After the maximum storage capacity of a CD-R is reached, you cannot write to that CD-R again (see the Sonic documentation for more information). Use blank CD-RWs if you plan to erase, rewrite, or update information on the CD later.

Blank DVD+/-Rs can be used to permanently store large amounts of data. After you create a DVD+/-R disc, you may not be able to write to that disc again if the disc is finalized or closed during the final stage of the disc creation process. Use blank DVD+/-RWs if you plan to erase, rewrite, or update information on the disc later.

CD-Writable Drives

Media Type Read Write Rewritable

CD-R Yes Yes No

C D- RW Ye s Ye s Ye s

26 Setting Up and Using Your Computer

Page 27

DVD-Writable Drives

Media Type Read Write Rewritable

CD-R Yes Yes No

C D- RW Ye s Ye s Ye s

DVD+R Yes Yes No

DVD-R Yes Yes No

DV D +R W Ye s Ye s Ye s

DV D -R W Ye s Ye s Ye s

DVD+R DL Yes Yes No

Helpful Tips

• Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after you start Roxio Creator Plus and open a Creator project.

• Use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs may not play in many home or car stereos.

• You cannot create audio DVDs with Roxio Creator Plus.

• Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed.

• Commercially available DVD players used in home theater systems may not support all available DVD formats. For a list of formats supported by your DVD player, see the documentation provided with your DVD player or contact the manufacturer.

• Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB file to a blank 650-MB CD. The CD-RW drive needs 1–2 MB of blank space to finalize the recording.

• Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank CD-RWs to test music file projects before you record the project permanently to a blank CD-R.

• See the Sonic website at

www.sonic.com

for additional information.

Setting Up and Using Your Computer 27

Page 28

Power Management

The Microsoft® Windows® XP power management features can reduce the amount of electricity your computer uses when it is on and you are not using it. You can reduce power to just the monitor or the hard drive, or you can use standby mode or hibernate mode to reduce power to the entire computer. When the computer exits from a power conservation mode, the Windows desktop is restored to the state it was in before it entered the mode.

NOTE: If your computer has a card in the PCI Express x16 slot and you add a peripheral that does not support S3

suspend, your computer will not be able to enter stand-by

NOTE: Windows XP Professional includes security and networking features not available in Windows XP Home

Edition. When a Windows XP Professional computer is connected to a network, different options related to security and networking appear in certain windows.

Standby Mode

Standby mode conserves power by turning off the display and the hard drive after a designated period of time, known as a time-out. When the computer exits from standby mode, it computer returns to the operating state it was in prior to entering standby mode.

NOTICE: If your computer loses power while in standby mode, it may lose data.

To set standby mode to automatically activate after a defined period of inactivity:

Click

Start

, then click

Under

Pick a category

Under

or pick a Control Panel icon

To immediately activate standby mode without a period of inactivity, click Start, click Turn Off Computer, and then click Stand by.

To exit from standby mode, press a key on the keyboard or move the mouse.

Control Panel

, click

Performance and Maintenance

, click

Power Options

Hibernate Mode

Hibernate mode conserves power by copying system data to a reserved area on the hard drive, and then completely turning off the computer. When the computer exits from hibernate mode, the desktop is restored to the state it was in

To activate hibernate mode:

Click

Start

Under

Define your hibernate settings on the

To exit from hibernate mode, press the power button. The computer may take a short time to exit from hibernate mode. Because the keyboard and mouse do not function in hibernate mode, pressing a key on the keyboard or moving the mouse does not bring the computer out of hibernation.

28 Setting Up and Using Your Computer

, then click

Pick a category

or pick a Control Panel icon

prior to entering hibernate mode.

Control Panel

, click

Performance and Maintenance

, click

Power Options

Power Schemes

tab,

Advanced

tab, and

Hibernate

tab.

Page 29

Because hibernate mode requires a special file on your hard drive with enough disk space to store the contents of the computer memory, Dell creates an appropriately sized hibernate mode file before shipping the computer to you. If the computer’s hard drive becomes corrupted, Windows XP recreates the hibernate file automatically.

Power Options Properties

Define your standby mode settings, hibernate mode settings, and other power settings in the Power Options Properties window.

Click

Start

Under

Define your power settings on the

Power Schemes Tab

Each standard power setting is called a scheme. If you want to select one of the standard Windows schemes installed on your computer, choose a scheme from the Power schemes drop-down menu. The settings for each scheme appear in the fields below the scheme name. Each scheme has different settings for starting standby mode, hibernate mode, turning off the monitor, and turning off the hard drive.

The Power schemes drop-down menu displays the following schemes:

•

Always On

•

Home/Office Desk

•

Portable/Laptop

Presentation

•

Minimal Power Management

•

Max Battery

extended periods of time.

If you want to change the default settings for a scheme, click the drop-down menu in the Turn off monitor, Turn off hard disks, System stand by, or System hibernates field, and then select a time-out

from the displayed list. Changing the time-out for a scheme field permanently changes the default settings for that scheme, unless you click Save As and enter a new name for the changed scheme.

, then click

Pick a category

or pick a Control Panel icon

(default) — If you want to use your computer with no power conservation.

— If you want your computer to run without interruption (using no power conservation).

— If your computer is a portable computer and you run your computer from batteries for

To access the Power Options Properties window:

Control Panel

, click

Performance and Maintenance

— If you want your home or office computer to run with little power conservation.

— If your computer is a portable computer that you use for traveling.

, click

Power Options

Power Schemes

— If you want your computer to run with minimal power conservation.

tab,

Advanced

tab, and

Hibernate

tab.

NOTICE: If you set the hard drive (hard disk) to time-out before the monitor does, your computer may appear to be

locked up. To recover, press any key on the keyboard or click the mouse. To avoid this problem, always set the monitor to time-out before the hard drive.

Setting Up and Using Your Computer 29

Page 30

Advanced Tab

The Advanced tab allows you to:

• Place the power options icon in the Windows taskbar for quick access.

• Set the computer to prompt you for your Windows password before the computer exits from standby mode or hibernate mode.

• Program the power button to activate standby mode, activate hibernate mode, or turn off the computer.

To program these functions, click an option from the corresponding drop-down menu and click OK.

Hibernate Tab

The Hibernate tab allows you to enable hibernate mode. If you want to use the hibernate settings you defined on the Power Schemes tab, click the Enable hibernate support check box on the Hibernate tab.

For more information on power management options:

Click the

In the

Start

button, then click

Help and Support

Performance and maintenance

window, click

Help and Support

Performance and maintenance

window, click

Conserving power on your computer

Intel® Viiv™ Technology (Optional)

Intel Viiv technology is a technology aimed at the digital home enthusiast that includes:

• A BIOS that supports Intel® Quick Resume Technology

• Device drivers

This technology allows the user’s system to quickly return to an active state after non-use.

Intel Viiv technology is an option for systems that are ordered with Microsoft Center Edition 2005 and dual core processors.

Windows® XP Media

Using Intel® Viiv™ Quick Resume Technology (Optional)

When running in the Intel Viiv Quick Resume Technology (QRT) mode, your power button is used as a quick on/off feature. Pressing the power button once causes the display to go blank and the audio to mute. In this mode, the computer is still operating as indicated by the power button indicator and diagnostic lights 1, 2, and 4 being lit. Also, you may notice that the hard drive indicator may blink when the hard drive is being accessed by an external device.

To resume normal computer operation, briefly press the power button, press any key on the keyboard, move the mouse, or press a button on the optional Microsoft remote control.

30 Setting Up and Using Your Computer

Windows® XP Media Center Edition 2005

Page 31

Enabling the QRT Feature in System Setup

The QRT drivers must be installed before this feature becomes active. These drivers are installed when this option is ordered. Also, Quick Resume is enabled in system setup when this feature is ordered.

Enter system setup (see page 102).

Press the arrow keys to highlight the the menu.

Press the up- and down-arrow keys to highlight the access the menu.

Press the left- and right-arrow keys to highlight the On option, and then press <Enter> to enable the Quick Resume feature.

Power Management

Quick Resume

menu option, then press <Enter> to access

option, then press <Enter> to

Enabling the QRT feature in the Operating system

Click the

Under

Click the

Ensure that the check boxes for Enable away mode and Options are checked.

Click the

From the

Start

button, then click

Pick a category

or pick a Control Panel icon

Away

Advanced

When I press the power button on my computer

When I press the sleep button on my computer

, click

tab.

Control Panel

Performance and Maintenance

, click

Power Options

drop-down menu, select

Do Nothing

Hyper-Threading and Dual-Core Technology

Hyper-Threading is an Intel® technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors, capable of performing certain tasks simultaneously. Dual-Core is an Intel technology in which two physical computational units exist inside a single CPU package, thereby increasing computing efficiency and multi-tasking ability. If dual-core technology is supported, two processors are visible. It is recommended that you use the Microsoft Windows advantage of Hyper-Threading technology. While many programs can benefit from Hyper-Threading and dual-core technology, some programs have not been optimized for them and may require an update from the software manufacturer. Contact the software manufacturer for updates and information about using Hyper-Threading or dual-core technology with your software.

XP Service Pack 1 (SP1), or later, operating system because Windows XP is optimized to take

Setting Up and Using Your Computer 31

Page 32

To determine if your computer is using Hyper-Threading technology:

Click the

Click

In the enabled, the processor is listed twice.

You can enable or disable Hyper-Threading through system setup. For more information on accessing system setup, see "Entering System Setup" on page 102.

Start

button, right-click

Hardware

Device Manager

, then click

My Computer

Device Manager

window, click the plus (+) sign next to

, and then click

Properties

Processors

. If Hyper-Threading is

32 Setting Up and Using Your Computer

Page 33

Solving Problems

Troubleshooting Tips

Follow these tips when you troubleshoot your computer:

• If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed.

• If a peripheral device does not work, ensure that the device is properly connected.

• If an error message appears on the screen, write down the exact message. This message may help technical support personnel diagnose and fix the problem(s).

• If an error message occurs in a program, see the program’s documentation.

Battery Problems

CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery

only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in

the Product Information Guide.

REPLACE THE BATTERY — If you have to repeatedly reset time and date information after turning on

the computer, or if an incorrect time or date displays during start-up, replace the battery (see "Replacing the Battery" on page 94). If the battery still does not work properly, contact Dell (see "Contacting Dell" on page 112).

Solving Problems 33

Page 34

Drive Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE — Click the Start button, then

click My Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

TEST THE DRIVE —

• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original drive is defective.

• Insert a bootable floppy disk and restart the computer.

NOTE: This system supports an optional USB floppy drive.

CLEAN THE DRIVE OR DISK — See "Cleaning Your Computer" on page 109.

CHECK THE CABLE CONNECTIONS

RUN THE HARDWARE TROUBLESHOOTER — See "Resolving Software and Hardware Incompatibilities"

on page 56.

RUN THE DELL DIAGNOSTICS — See "Dell Diagnostics" on page 52.

CD and DVD drive problems

NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in

the drive or the CD or DVD.

NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.

ADJUST THE WINDOWS VOLUME CONTROL —

• Click the speaker icon in the lower-right corner of your screen.

• Ensure that the volume is turned up by clicking the slidebar and dragging it up.

• Ensure that the sound is not muted by clicking any boxes that are checked.

CHECK THE SPEAKERS AND SUBWOOFER — See "Sound and Speaker Problems" on page 46.

34 Solving Problems

Page 35

Problems writing to a CD/DVD-RW drive

CLOSE OTHER PROGRAMS — The CD/DVD-RW drive must receive a steady stream of data during the writing process. If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW.

TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD/DVD-RW DISC — See "Power Management" on page 28 or search for the keyword standby in Windows Help and Support Center for information on power management modes.

Hard drive problems

RUN CHECK DISK —

Click

Start

, then click

Right-click

Click

Click the

Under

Click

Local Disk C:

Properties

Tools

Error-checking Scan for and attempt recovery of bad sectors Start

tab.

My Computer

, click

Check Now

E-Mail, Modem, and Internet Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to

a digital telephone network.

CHECK THE MICROSOFT OUTLOOK® EXPRESS SECURITY SETTINGS — If you cannot open your e-mail attachments:

In Outlook Express, click

Click

Do not allow attachments

To ol s

, click

Options

to remove the checkmark, as needed.

, and then click

Security

Solving Problems 35

Page 36

CHECK THE TELEPHONE LINE CONNECTION —

HECK THE TELEPHONE JACK —

C C

ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK — SE A DIFFERENT TELEPHONE LINE —

• Verify that the telephone line is connected to the jack on the modem (the jack has either a green label or a connector-shaped icon next to it).

• Ensure that you hear or feel a click when you insert the telephone line connector into the modem.

• Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.

• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.

RUN THE MODEM HELPER DIAGNOSTICS — Click the Start button, point to All Programs, and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. Modem Helper is not available on certain computers.

VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —

Click

Start

, then click

Click

Printers and Other Hardware

Click

Phone and Modem Options

Click the

Click the COM port for your modem.

Click

Modems

Properties

Control Panel

tab.

, click the

Diagnostics

tab, and then click

Query Modem

to verify that the modem is

communicating with Windows. If all commands receive a response, the modem is operating properly.

ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — Ensure that you have subscribed to an Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service provider.

36 Solving Problems

Page 37

Error Messages

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

If the error message is not listed, see the documentation for the operating system or the program that was running when the message appeared.

A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | — Do not use these characters in filenames.

A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to open is missing an essential file. To remove and then reinstall the program:

Click the

Select the program you want to remove.

Click the

See the program documentation for installation instructions.

drive letter :\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY — The drive cannot read the disk. Insert a disk into the drive and try again.

INSERT BOOTABLE MEDIA — Insert a bootable floppy disk or CD.

NOTE: This system supports an optional USB floppy drive.

Start

button, click

Change or Remove Program

Control Panel

, and then click

icon.

Add or Remove Programs

NON-SYSTEM DISK ERROR — Remove the floppy disk from the drive and restart your computer.

NOTE: This system supports an optional USB floppy drive.

NOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND TRY AGAIN — Close all windows and open the program that you want to use. In some cases, you may have to restart your computer to restore computer resources. If so, run the program that you want to use first.

OPERATING SYSTEM NOT FOUND — Contact Dell (see "Contacting Dell" on page 112).

Solving Problems 37

Page 38

Media Card Reader Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

NO DRIVE LETTER IS ASSIGNED —

When Microsoft Windows XP detects the Media Card Reader, the device is automatically assigned a drive letter as the next logical drive after all other physical drives in the system. If the next logical drive after the physical drives is mapped to a network drive, Windows XP does not automatically assign a drive letter to the Media Card Reader.

To manually assign a drive for the Media Card Reader:

Right-click

Select the

Right-click the corresponding drive letter in the right pane that needs to be changed.

Select

From the drop-down list, select the new drive letter assignment for the Media Card Reader.

Click OK to confirm your selection.

My Computer

Disk Management

Drive Letter and Paths.

, then select

option.

Manage

NOTE: The Media Card Reader appears as a mapped drive only when it is connected. Each of the four

Media Card Reader slots are mapped to a drive even if no media is installed. If you attempt to access the Media Card Reader when no media is inserted, you are prompted to insert media.

IEEE 1394 Device Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

ENSURE THAT THE CABLE FOR THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE DEVICE AND

INTO THE CONNECTOR ON THE COMPUTER

ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS —

Click the

Click If your IEEE 1394 device is listed, Windows recognizes the device.

IF YOU HAVE PROBLEMS WITH A DELL IEEE 1394 DEVICE — Contact Dell (see "Contacting Dell" on page 112).

F YOU HAVE PROBLEMS WITH A NON-DELL IEEE 1394 DEVICE — Contact the manufacturer of the

IEEE 1394 device.

Start

button, then click

Printers and Other Hardware

Control Panel

38 Solving Problems

Page 39

Keyboard Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

CHECK THE KEYBOARD CABLE —

• Ensure that the keyboard cable is firmly connected to the computer.

• Reconnect the keyboard cable as shown on the setup diagram for your computer.

• Ensure that the cable is not damaged or frayed and check cable connectors for bent or broken pins. Straighten any bent pins.

• Remove any keyboard extension cables and connect the keyboard directly to the computer.

TEST THE KEYBOARD — Connect a properly working keyboard to the computer, then try using the keyboard.

RUN THE HARDWARE TROUBLESHOOTER — See "Resolving Software and Hardware Incompatibilities" on page 56.

Lockups and Software Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

The computer does not start up

CHECK THE DIAGNOSTIC LIGHTS — See "Diagnostic Lights" on page 49.

ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL

OUTLET

The computer stops responding

NOTICE: You may lose data if you are unable to perform an operating system shutdown.

TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or

moving your mouse, press and hold the power button for at least 8 to 10 seconds, until the computer turns off, and then restart your computer.

Solving Problems 39

Page 40

A program stops responding

END THE PROGRAM —

Press <Ctrl><Shift><Esc> simultaneously to access the Windows Task Manager.

Click the

Click to select the program that is no longer responding.

Click

Applications

End Task

tab.

A program crashes repeatedly

NOTE: Most software includes installation instructions in its documentation or on a floppy disk or CD.

CHECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program.

A program is designed for an earlier Windows operating system

RUN THE PROGRAM COMPATIBILITY WIZARD —

The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows XP operating system environments.

Click the

In the welcome screen, click

Follow the instructions on the screen.

Start

, point to

All Programs→ Accessories

, and then click

Program Compatibility Wizard

A solid blue screen appears

TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds, until the computer turns off, and then restart your computer.

40 Solving Problems

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Memory Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —

• Save and close any open files and exit any open programs you are not using to see if that resolves the problem.

• See the software documentation for minimum memory requirements. If necessary, install additional memory (see "Installing Memory" on page 68).

• Reseat the memory modules (see "Memory" on page 66) to ensure that your computer is successfully communicating with the memory.

• Run the Dell Diagnostics (see "Dell Diagnostics" on page 52).

Solving Problems 41

Page 42

IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —

• Reseat the memory modules (see "Memory" on page 66) to ensure that your computer is successfully communicating with the memory.

• Ensure that you are following the memory installation guidelines (see "Installing Memory" on page 68).

• Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see "Memory" on page 66.

• Run the Dell Diagnostics (see "Dell Diagnostics" on page 52).

Mouse Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

CLEAN THE MOUSE — See "Mouse" on page 110.

CHECK THE MOUSE CABLE —

• Ensure that the cable is not damaged or frayed and check cable connectors for bent or broken pins. Straighten any bent pins.

• Remove any mouse extension cables, and connect the mouse directly to the computer.

• Verify that the mouse cable is connected as shown on the setup diagram for your computer.

RESTART THE COMPUTER —

Simultaneously press <Ctrl><Esc> to display the

Press <u>, <Enter>.

After the computer turns off, reconnect the mouse cable as shown on the setup diagram.

Turn on the computer.

press the up- and down-arrow keys

Start

menu.

to highlight

Shut down

Turn Off

, and then press

TEST THE MOUSE — Connect a properly working mouse to the computer, then try using the mouse.

CHECK THE MOUSE SETTINGS —

Click

Start

, click

Control Panel

Click

Mouse

Adjust the settings, as needed.

REINSTALL THE MOUSE DRIVER — See "Reinstalling Drivers" on page 55.

, and then click

Printers and Other Hardware

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RUN THE HARDWARE TROUBLESHOOTER — See "Resolving Software and Hardware Incompatibilities" on page 56.

Network Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

CHECK THE NETWORK CABLE CONNECTOR — Ensure that the network cable is firmly inserted into the

network connector on the back of the computer and the network jack.

CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER — If the link integrity light is off (see "Controls and Lights" on page 100), no network communication exists. Replace the network cable.

RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN

CHECK YOUR NETWORK SETTINGS — Contact your network administrator or the person who set up

your network to verify that your network settings are correct and that the network is functioning.

RUN THE HARDWARE TROUBLESHOOTER — See "Resolving Software and Hardware Incompatibilities" on page 56.

Power Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

IF THE POWER LIGHT IS GREEN AND THE COMPUTER IS NOT RESPONDING — See "Diagnostic Lights"

on page 49.

IF THE POWER LIGHT IS BLINKING GREEN — The computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation.

Solving Problems 43

Page 44

IF THE POWER LIGHT IS OFF — The computer is either turned off or is not receiving power.

• Reseat the power cable in the power connector on the back of the computer and the electrical outlet.

• Bypass power strips, power extension cables, and other power protection devices to verify that the computer turns on properly.

• Ensure that any power strips being used are plugged into an electrical outlet and are turned on.

• Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

• Ensure that the main power cable and front panel cable are securely connected to the system board (see "System Board Components" on page 65).

IF THE POWER LIGHT IS STEADY AMBER — A device may be malfunctioning or incorrectly installed.

• Ensure that the processor cable is securely connected to the system board (see "System Board Components" on page 65).

• Remove and then reinstall all memory modules (see "Memory" on page 66).

• Remove and then reinstall any expansion cards, including graphics cards (see "Cards" on page 70).

IF THE POWER LIGHT IS BLINKING AMBER — The computer is receiving electrical power, but an internal power problem may exist.

• Ensure that the voltage selection switch is set to match the AC power at your location (if applicable).

• Ensure that all components and cables are properly installed and securely connected to the system board (see "System Board Components" on page 65).

ELIMINATE INTERFERENCE — Some possible causes of interference are:

• Power, keyboard, and mouse extension cables

• Too many devices connected to the same power strip.

• Multiple power strips connected to the same electrical outlet

Printer Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.

CHECK THE PRINTER DOCUMENTATION — See the printer documentation for setup and troubleshooting information.

ENSURE THAT THE PRINTER IS TURNED ON

44 Solving Problems

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CHECK THE PRINTER CABLE CONNECTIONS —

• See the printer documentation for cable connection information.

• Ensure that the printer cables are securely connected to the printer and the computer (see "Printer Cable" on page 17).

TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS —

Click

Start

, click

Control Panel

Click

View installed printers or fax printers

If the printer is listed, right-click the printer icon.

Click

Properties

is set to

REINSTALL THE PRINTER DRIVER — See the printer documentation for information on reinstalling the printer driver.

USB

, then click the

, and then click

Ports

tab. For a USB printer, ensure that

Printers and Other Hardware

Print to the following port(s):

Scanner Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.

CHECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup and troubleshooting information.

UNLOCK THE SCANNER — Ensure that your scanner is unlocked (if the scanner has a locking tab or button).

RESTART THE COMPUTER AND TRY THE SCANNER AGAIN

CHECK THE CABLE CONNECTIONS —

• See the scanner documentation for information on cable connections.

• Ensure that the scanner cables are securely connected to the scanner and the computer.

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VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS —

Click

Start

, click

Control Panel

Click

Scanners and Cameras

If your scanner is listed, Windows recognizes the scanner.

REINSTALL THE SCANNER DRIVER — See the scanner documentation for information on reinstalling the scanner driver.

, and then click

Printers and Other Hardware

Sound and Speaker Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

No sound from speakers

NOTE: The volume control in MP3 and other media players may override the Windows volume setting. Always

check to ensure that the volume on the media player(s) has not been turned down or off.

CHECK THE SPEAKER CABLE CONNECTIONS — Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers. If you purchased a sound card, ensure that the speakers are connected to the card.

ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON — See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion.

ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR — Sound from the speakers is automatically disabled when headphones are connected to the computer’s front-panel headphone connector.

TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

ELIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference.

46 Solving Problems

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RUN THE SPEAKER DIAGNOSTICS — See your speaker documentation for more information.

REINSTALL THE SOUND DRIVER — See "Reinstalling Drivers" on page 55.

RUN THE HARDWARE TROUBLESHOOTER — See "Resolving Software and Hardware Incompatibilities"

on page 56.

No sound from headphones

CHECK THE HEADPHONE CABLE CONNECTION — Ensure that the headphone cable is securely inserted into the headphone connector (see "Front and Back View of the Computer" on page 13).

ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

Video and Monitor Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

NOTE: See the monitor documentation for troubleshooting procedures.

The screen is blank

CHECK THE MONITOR CABLE CONNECTION —

• Ensure that the monitor cable is connected as shown on the setup diagram for your computer.

• Remove any video extension cables and connect the monitor directly to the computer.

• Swap the computer and monitor power cables to determine if the monitor’s power cable is defective.

• Check the connectors for bent or broken pins (it is normal for monitor cable connectors to have missing pins).

CHECK THE MONITOR POWER LIGHT —

• If the power light is lit or blinking, the monitor has power.

• If the power light is off, firmly press the button to ensure that the monitor is turned on.

• If the power light is blinking, press a key on the keyboard or move the mouse to resume normal operation.

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TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

CHECK THE DIAGNOSTIC LIGHTS — See "Diagnostic Lights" on page 49.

The screen is difficult to read

CHECK THE MONITOR SETTINGS — See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test.

MOVE THE SUBWOOFER AWAY FROM THE MONITOR — If your speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor.

MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES — Fans, fluorescent lights, halogen lamps, and other electrical devices can cause the screen image to appear shaky. Turn off nearby devices to check for interference.

ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE

ADJUST THE WINDOWS DISPLAY SETTINGS —

Click

Start

, click

Click

Adjust

Control Panel

Display

, then click the

Screen resolution

, and then click

Settings

tab.

and

Color quality settings, as needed.

Appearance and Themes

48 Solving Problems

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Troubleshooting Tools

Diagnostic Lights

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in

the Product Information Guide.

To help you troubleshoot a problem, your computer has four lights labeled 1, 2, 3, and 4 on the front panel (see "Front View" on page 13). When the computer starts normally, the lights flash before turning off. If the computer malfunctions, the sequence of the lights identify the problem.

NOTE: After the computer completes POST, all four lights turn off before booting to the operating system.

Light Pattern Problem Description Suggested Resolution

The computer is in a normal off condition or a possible pre-BIOS failure has occurred.

A possible processor failure has occurred. Contact Dell (see "Contacting Dell" on

• Plug the computer into a working electrical outlet (see "Power Problems" on page 43).

• If the problem persists, contact Dell (see "Contacting Dell" on page 112).

page 112).

Memory modules are detected, but a memory failure has occurred.

• If two or more memory modules are installed, remove the modules (see "Removing Memory" on page 70), then reinstall one module (see "Installing Memory" on page 68) and restart the computer. If the computer starts normally, continue to install additional memory modules (one at a time) until you have identified a faulty module or reinstalled all modules without error.

• If available, install properly working memory of the same type into your computer (see "Installing Memory" on page 68).

• If the problem persists, contact Dell (see "Contacting Dell" on page 112).

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Light Pattern Problem Description Suggested Resolution

A possible graphics card failure has occurred.

A possible floppy drive or hard drive failure has occurred.

A possible USB failure has occurred. Reinstall all USB devices and check all

• Reseat any installed graphics cards (see "Cards" on page 70).

• If available, install a working graphics card into your computer.

• If the problem persists or the computer has integrated graphics, contact Dell (see "Contacting Dell" on page 112).

Reseat all power and data cables.

cable connections.

No memory modules are detected.

Memory modules are detected, but a memory configuration or compatibility error has occurred.

• If available, install properly working memory of the same type into your computer (see "Installing Memory" on page 68).

• If the problem persists, contact Dell (see "Contacting Dell" on page 112).

• Ensure that no special requirements for memory module/connector placement exist (see "Memory" on page 66).

• Ensure that the memory you are using is supported by your computer (see "Memory" on page 66).

• If the problem persists, contact Dell (see "Contacting Dell" on page 112).

50 Troubleshooting Tools

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Light Pattern Problem Description Suggested Resolution

A possible expansion card failure has occurred.

Determine if a conflict exists by removing an expansion card (not a graphics card) and restarting the computer (see "Cards" on page 70).

If the problem persists, reinstall the card that you removed, then remove a different card and restart the computer.

Repeat this process for each expansion card installed. If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts (see "Resolving Software and Hardware Incompatibilities" on page 56).

If the problem persists, contact Dell (see "Contacting Dell" on page 112).

The system is operating in the quick resume mode. For additional information see "Using Intel® Viiv™ Quick Resume Technology (Optional)" on page 30.

• Press the power button.

• Move the mouse.

• Press any key on the keyboard.

• Press any key on the optional MCE remote control.

Another failure has occurred.

• Ensure that all hard drive and CD/DVD drive cables are properly connected to the system board (see "System Board Components" on page 65).

• If there is an error message on your screen identifying a problem with a device (such as the floppy drive or hard drive), check the device to make sure it is functioning properly.

• If the operating system is attempting to boot from a device (such as the floppy drive or hard drive), check system setup (see "System Setup" on page 101) to make sure the boot sequence is correct for the devices installed on your computer.

• If the problem persists, contact Dell (see "Contacting Dell" on page 112).

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Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Solving Problems" on page 33 and run the Dell Diagnostics before you contact Dell for technical assistance.

NOTE: The Dell Diagnostics only operate on Dell computers.

Starting the Dell Diagnostics

Turn on (or restart) your computer.

When the DELL logo appears, press <F12> immediately.

NOTE: Keyboard failure may result when a key is held down for extended periods of time. To avoid possible

keyboard failure, press and release <F12> in even intervals to open the Boot Device Menu.

If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft

At the keyboard to highlight

At the Dell Diagnostics select the test you want to run (see "Dell Diagnostics Main Menu" on page 53).

Windows® desktop, then shut down your computer and try again.

Boot Device Menu

NOTE: The Quickboot feature changes the boot sequence for the current boot only. Upon restart, the

computer boots according to the boot sequence specified in system setup.

, use the up- and down-arrow keys or press the appropriate number on the

Boot to Utility Partition

Main Menu

, left-click with the mouse, or press <Tab> and then <Enter>, to

, and then press <Enter>.

NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the

instructions on the screen.

5 After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu.

6 Close the Main Menu window to exit the Dell Diagnostics and restart the computer.

52 Troubleshooting Tools

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Dell Diagnostics Main Menu

The following tests can be run from the Dell Diagnostics Main Menu:

Option Function

Express Test Performs a quick test of system devices. The test typically takes 10 to 20 minutes

and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly.

Extended Test Performs a thorough check of system devices. The test typically takes an hour or

more and peridocially requires your input to answer specific questions.

Custom Test Tests a specific device in the system and can be used to customize the tests you

want to run.

Symptom Tree Lists a number of common symptoms and allows you to select a test based on

the symptom of the problem you are having.

For any problem encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description exactly as it appears and follow the instructions on the screen. If you cannot resolve the problem, contact Dell (see

page 112

NOTE: The Service Tag for your computer is located at the top of each test screen. When contacting Dell support,

have your Service Tag ready.

"Contacting Dell" on

The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option:

Tab Function

Results Displays the results of the test and any error conditions encountered.

Errors Displays error conditions encountered, error codes, and the problem description.

Help Describes the test and any requirements for running the test.

Configuration

(Custom Test only)

Displays the hardware configuration for the selected device.

The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen.

NOTE: The device list may not display the names of all the components installed on

your computer or all devices attached to your computer.

Par amet ers

(Custom Test only)

Allows you to customize the test, if applicable, by changing the test settings.

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Drivers

What Is a Driver?

A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program.

A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only the driver for that device recognizes.

Required drivers are already installed on your computer—no further installation or configuration is needed.

Many drivers, such as the keyboard driver, come with your Microsoft may need to install drivers if you:

• Upgrade your operating system.

• Reinstall your operating system.

• Connect or install a new device.

Identifying Drivers

If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver.

Windows XP

Click the

Under

Click

In the

Click

Scroll down the list of devices and check for an exclamation point (a circle with a [!]) next to the device name.

If an exclamation point appears next to the device name, you may need to reinstall the driver or install a new driver (see "Reinstalling Drivers" on page 55).

Start

button, then click

Pick a Category

System

System Properties

Device Manager

Control Panel

, click

Performance and Maintenance

window, click the

Hardware

tab.

Windows® operating system. You

54 Troubleshooting Tools

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Reinstalling Drivers

NOTICE: The Dell Support website at support.dell.com provides approved drivers for your Dell™ computer. If you

install drivers obtained from other sources, your computer may not function properly.

Using Windows XP Device Driver Rollback

If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.

Click

Start

, then click

Under

Pick a Category

Click

System

In the

System Properties

Click

Device Manager

Right-click the device for which the new driver was installed, then click

Click the

Click

Manually Reinstalling Drivers

Driver

Roll Back Driver

After copying driver files to your hard drive, you may be required to update the driver manually.

Drivers can be manually updated for any hardware device installed in your computer.

Click

Start

Under

Click

In the

Click

Double-click the type of device for which you are installing the driver.

Right-click the device for which the driver is being reinstalled, then click

Click the

Click

Click to check

, then click

Pick a Category

System

System Properties

Device Manager

Driver

Update Driver

Install from a list or specific location (Advanced)

Include this location in the search

files are located on your hard drive.

When the name of the appropriate driver appears, click

Click

Finish

and restart your computer.

Control Panel

tab.

Control Panel

tab.

, click

Performance and Maintenance

window, click the

Hardware

, click

Performance and Maintenance

window, click the

Hardware

tab.

, then click

Browse

Properties

and navigate to where the driver

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If Device Driver Rollback and manually reinstalling the driver do not resolve the problem, use System Restore to return your computer to the operating state that existed before you installed the new driver (see "Using Microsoft Windows XP System Restore" on page 56).

Resolving Software and Hardware Incompatibilities

If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility.

Click

Start

Ty p e

Click

In the then click

, then click

hardware troubleshooter

Hardware Troubleshooter

Help and Support

in the

Search Results

list, click

field, then click the arrow to start the search.

list.

I need to resolve a hardware conflict on my computer

, and

Restoring Your Operating System

You can restore your operating system in the following ways:

• Microsoft Windows XP System Restore returns your computer to an earlier operating state without affecting data files.

• Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer.

NOTE: Dell PC Restore is available only on computers purchased in certain regions.

Using Microsoft Windows XP System Restore

The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for information on using System Restore.

NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them.

NOTE: The procedures in this document were written for the Windows default view and may not apply if your

computer has been set to the Windows Classic view.

Creating a Restore Point

Click

Start

, then click

Click

System Restore

Follow the instructions on the screen.

56 Troubleshooting Tools

Help and Support

Page 57

Restoring the Computer to an Earlier Operating State

NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any

open programs. Do not alter, open, or delete any files or programs until the system restoration process is complete.

NOTE: If a problem occurs after you install a device driver, first try to resolve the problem by using Windows XP

Device Driver Rollback (see "Using Windows XP Device Driver Rollback" on page 55).

Click

Start

, point to

Ensure that

Under

Restore my computer to an earlier time

Select a Restore Point

your computer, and then click

NOTE: Calendar dates with available restore points appear in bold. If a calendar date has only one restore

point available, that restore point is automatically selected.

Under

Confirm Restore Point Selection

All Programs→

, click the calendar date and restore point to which you want to restore

Accessories→

, click

System Tools

, and then click

is selected, then click

System Restore

The System Restore process collects necessary data, then restarts the computer.

Under

Restoration Complete

NOTE: After your computer has been restored to an earlier operating state, you can repeat the restoration process

and use a different restore point, or you can undo the restoration and return the computer to its original operating state.

Undoing the Last System Restore

NOTICE: Before you undo the most recent system restore, save and close all open files and exit any open

programs. Do not alter, open, or delete any files or programs until the system restoration process is complete.

Click

Start

Ensure that

Under

, point to

Undo my last restoration

Confirm Restoration Undo

All Programs→ Accessories→ System Tools

(after the computer has restarted), click OK.

, and then click

is selected, then click

, click

System Restore

The System Restore process collects necessary data, then restarts the computer.

Under

Undo Complete

(after the computer has restarted), click OK.

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Enabling System Restore

If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To determine if System Restore is enabled:

Click

Start

, then click

Under

Pick a Category

Click

System

In the

System Properties

Ensure that

NOTE: To disable System Restore, check Turn off System Restore.

Using Dell PC Restore by Symantec

NOTE: Dell PC Restore is available only on computers purchased in certain regions.

Turn off System Restore

Control Pane l

, click

Performance and Maintenance

window, click the

System Restore

is unchecked.

tab.

Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore restores your hard drive to the operating state it was in when you purchased the computer. Any programs or files added after you received your computer

— including data files—are permanently deleted from the

hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, etc. If possible, back up all data before using PC Restore.

NOTICE: Using PC Restore permanently deletes all data on the hard drive and removes any applications or drivers

installed after you received your computer. If possible, back up the data before using PC Restore.

To use PC Restore:

Turn on the computer.

During the boot process, a blue bar with

www.dell.com

appears at the top of the screen.

When the blue bar appears, immediately, press <Ctrl><F11>.

If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft

On the next screen that appears, click

On the next screen, click

Windows® desktop, then shut down your computer and try again.

Restore

NOTE: If you wish to exit PC Restore without restoring your operating system, click Reboot.

Confirm

The restore process takes approximately 6–10 minutes to complete.

NOTICE: Do not manually shut down the computer. Click Finish and let the computer completely reboot.

When prompted, click

Finish

to reboot the computer.

Yes

The computer restarts. Because the computer is restored to its original operating state, the screens that appear, such as the End User License Agreement, are the same ones as they appeared the first time the computer was turned on.

58 Troubleshooting Tools

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Click

The

System Restore

After the computer restarts, click OK.

Removing Dell PC Restore

NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your

computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer’s operating system.

screen appears and the computer restarts.

Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer. It is recommended that you do not remove PC Restore from your computer, even to gain additional hard-drive space. If you remove PC Restore from the hard drive, you can never recall it, and you will not be able to use PC Restore to return your computer’s operating system to its original state.

Log on to the computer as a local administrator.

In Windows Explorer, go to

Double-click the filename

NOTE: If you do not log on as a local administrator, a message appears stating that you must log on as

administrator. Click Quit, and then log on as a local administrator.

NOTE: If the partition for PC Restore does not exist on your computer’s hard drive, a message appears stating

that the partition was not found. Click Quit; there is no partition to delete.

Click OK to remove the PC Restore partition on the hard drive.

Click

Yes

when a confirmation message appears.

c:\dell\utilities\DSR

DSRIRRemv2.exe

The PC Restore partition is deleted and the newly available disk space is added to the free space allocation on the hard drive.

Right-click

Local Disk (C)

in Windows Explorer, click

space is available as indicated by the increased value for

Click

Finish

to close the

Restart the computer.

PC Restore Removal

window.

Properties

Free Space

, and verify that the additional disk

Troubleshooting Tools 59

Page 60

60 Troubleshooting Tools

Page 61

Removing and Installing Parts

Before You Begin

This chapter provides procedures for removing and installing the components in your computer. Unless otherwise noted, each procedure assumes that the following conditions exist:

• You have performed the steps in "Turning Off Your Computer" on page 61 and "Before Working Inside Your Computer" on page 62.

• You have read the safety information in your Dell™

• A component can be replaced or—if purchased separately—installed by performing the removal procedure in reverse order.

Recommended Tools

The procedures in this document may require the following tools:

• Small flat-blade screwdriver

• Phillips screwdriver

Turning Off Your Computer

NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn off

your computer.

Shut down the operating system:

Save and close any open files, exit any open programs, click

Computer

In the

The computer turns off after the operating system shutdown process finishes.

Turn off computer

window, click

Tur n off

Product Information Guide.

Start

, and then click

Turn Off

Ensure that the computer and any attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for 4 seconds.

Removing and Installing Parts 61

Page 62

Before Working Inside Your Computer

Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a

card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.

NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing

that is not authorized by Dell is not covered by your warranty.

NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself.

Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Before you connect a cable, ensure that both connectors are correctly oriented and aligned.

NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside the

computer.

Turn off your computer (see "Turning Off Your Computer" on page 61).

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the

network wall jack.

Disconnect any telephone or network cables from the computer.

Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to ground the system board.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before

opening the cover.

Remove the computer cover (see "Removing the Computer Cover" on page 62).

NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface,

such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components.

Removing the Computer Cover

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

Shut down the computer through the

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the

network wall jack.

Disconnect any telephone or telecommunication lines from the computer.

62 Removing and Installing Parts

Start

menu (see "Turning Off Your Computer" on page 61).

Page 63

Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to ground the system board.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before

opening the cover.

NOTICE: Ensure that sufficient space exists to support the removed cover—at least 30 cm (1 ft) of desktop space.

NOTICE: Ensure that you are working on a level, protected surface to avoid scratching the computer or the

surface on which it is resting.

Lay your computer on its side with the computer cover facing up.

Pull back the cover release latch on the top panel.

1 computer cover 2 cover release latch 3 security cable slot

Locate the two hinge tabs on the bottom edge of the computer.

Grip the sides of the computer cover and pivot the cover up, using the bottom hinges as leverage points.

Release the cover from the hinge tabs and set it aside in a secure location.

Removing and Installing Parts 63

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Inside View of Your Computer

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before

opening the cover.

1 drive release latch 2 CD/DVD drive 3 power supply and fan

4 hard drive 5 heat sink assembly 6 power button

7 front-panel door

64 Removing and Installing Parts

Page 65

System Board Components

22 21 20

1618

15 14

Removing and Installing Parts 65

7 8

9 10

Page 66

1 processor fan connector (CPUFAN) 16 modem connector (RJ11)

2 processor connector (CPU) 17 RJ11 internal connector (RJ11INT)

3 processor power connector (POWER12V) 18 video connector (VGA)

4 memory module connectors (2, 4) 19 Media Card Reader connector (USBINT)

5 memory module connectors (1, 3) 20 USB connectors (4) (USB_BACK)

6 battery socket (BATTERY) 21 network connector (NIC) and USB connectors (2)

(NIC_USB1)

7 internal speaker (SPKR) 22 back-panel IEEE 1394 connector (BACK1394)

8 hard disk fan connector (HDDFAN) 23 IEEE 1394 connector (INT1394)

9 hard disk connector (SATA0) 24 PCI Express x1 connector (SLOT2)

10 CD/DVD connector (SATA1) 25 PCI Express x16 connector (SLOT1)

11 front-panel connector (FRONT PANEL) 26 standby LED (STBYLED)

12 modem 27 password jumper (CLRPSWD)

13 power connector (POWER) 28 RTC reset jumper (CLRCMOS)

14 line-in, line-out, microphone, center, and

LFE connectors (AUDIOBACK1)

15 S/PDIF audio connector (SPDIF) 30 floppy drive connector (FLOPPY)

29 temperature connector (THRM)

Memory

You can increase your computer memory by installing memory modules on the system board.

Your computer supports unbuffered, non-ECC, DDR2 memory.

NOTE: Buffered memory is not supported on this computer.

DDR2 Memory Overview

DDR2 memory modules should be installed in pairs of matched memory size, speed, and technology. If the DDR2 memory modules are not installed in matched pairs, the computer will continue to operate, but with a slight reduction in performance. See the label on the module to determine the module’s capacity.

NOTE: Always install DDR2 memory modules in the order indicated on the system board.

66 Removing and Installing Parts

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The recommended memory configurations are:

• A pair of matched memory modules installed in DIMM connectors 1 and 2 (white securing clips)

• A pair of matched memory modules installed in DIMM connectors 1 and 2 and another matched pair installed in DIMM connectors 3 and 4 (black securing clips)

NOTICE: Do not install ECC memory modules.

• If you install mixed pairs of DDR2 800-MHz (PC2-6400) and DDR2 533-MHz (PC2-4300) memory, the modules function at the speed of the slowest module installed.

• Be sure to install a single memory module in DIMM connector 1, the connector closest to the processor, before you install modules in the other connectors.

1 matched pair of memory modules in DIMM connectors 1 and 2 (white securing clips)

2 matched pair of memory modules in DIMM connectors 3 and 4 (black securing clips)

NOTICE: If you remove your original memory modules from the computer during a memory upgrade, keep them

separate from any new modules that you may have, even if you purchased the new modules from Dell. If possible, do not pair an original memory module with a new memory module. Otherwise, your computer may not start properly. You should install your original memory modules in pairs either in DIMM connectors 1 and 2 or DIMM connectors 3 and 4.

NOTE: Memory purchased from Dell is covered under your computer warranty.

Removing and Installing Parts 67

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Addressing Memory With 4-GB Configurations

Your computer supports a maximum of 4 GB of memory when you use two 2-GB DIMMs. Current operating systems, such as Microsoft however, the amount of memory available to the operating system is less than 4 GB. Certain components within the computer require address space in the 4-GB range. Any address space reserved for these components cannot be used by computer memory.

Windows® XP, can use a maximum of 4 GB of address space;

Installing Memory

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your

body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis.

Follow the procedures in "Before You Begin" on page 61.

Remove the CD/DVD drive (see "Removing a CD/DVD Drive" on page 81).

Remove the optional Media Card Reader or optional floppy drive, (see "Removing a Media Card Reader" on page 85 or "Removing a Floppy Drive" on page 89) if installed.

Press out the securing clip at each end of the memory module connector.

1 memory connector closest to processor 2 securing clips (2) 3 connector

68 Removing and Installing Parts

Page 69

Align the notch on the bottom of the module with the crossbar in the connector.

1 notch 2 crossbar

3 memory module 4 cutouts (2)

NOTICE: To avoid damage to the memory module, press the module straight down into the connector while you

apply equal force to each end of the module.

Insert the module into the connector until the module snaps into position.

If you insert the module correctly, the securing clips snap into the cutouts at each end of the module.

Replace the computer cover, (see "Replacing the Computer Cover" on page 96).

NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer.

Connect your computer and devices to electrical outlets, and turn them on.

Right-click the

Click the

To verify that the memory is installed correctly, check the amount of memory (RAM) listed.

My Computer

General

tab.

icon and click

Properties

Removing and Installing Parts 69

Page 70

Removing Memory

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your

body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis.

Follow the procedures in "Before You Begin" on page 61.

Press out the securing clip at each end of the memory module connector.

Grasp the module and pull up.

If the module is difficult to remove, gently ease the module back and forth to remove it from the connector.

Cards

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your

body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis.

Your Dell™ computer provides the following slots for PCI Express cards:

• One PCI Express x16 card slot

• One PCI Express x1 card slot

NOTE: The slots for the PCI Express x16 and PCI Express x1 cards are half-height slots.

1 PCI Express x16 card 2 PCI Express x1 card

3 PCI Express x1 card slot 4 PCI Express x16 card slot

70 Removing and Installing Parts

Page 71

If you are installing or replacing a PCI Express card, follow the procedures in the next section. If you are removing but not replacing a card, see "Removing a PCI Express Card" on page 74.

If you are replacing a card, remove the current driver for the card from the operating system.

Installing a PCI Express Card

Follow the procedures in "Before You Begin" on page 61.

Gently push the release tab on the card retention door from the inside to pivot the door open. Because the door is attached, it will remain in the open position.

1 retention arm tab 2 PCI Express card 3 edge connector

4 card connector 5 securing tab 6 securing slot

If you are installing a new card, remove the filler bracket to create a card-slot opening, then continue

with step 5.

If you are replacing a card that is already installed in the computer, remove the card.

If necessary, disconnect any cables connected to the card. Grasp the card by its top corners, and ease it out of its connector.

Removing and Installing Parts 71

Page 72

Prepare the card for installation.

See the documentation that came with the card for information on configuring the card, making internal connections, or otherwise customizing it for your computer.

CAUTION: Some network adapters automatically start the computer when they are connected to a network.

To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards.

Place the card in the connector and press down firmly. Ensure that the card is fully seated in the slot.

If you are installing the card into the x16 card connector, position the card so the securing slot is aligned with the securing tab, and gently pull the securing tab.

Place the card in the connector and press down firmly. Ensure that the card is fully seated in the slot.

1 card not fully seated 2 bracket within slot

3 bracket caught outside of slot 4 card fully seated

Before you close the card retention door, ensure that:

• The tops of all cards and filler brackets are flush with the alignment bar.

• The notch in the top of the card or filler bracket fits around the alignment guide.

72 Removing and Installing Parts

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Close the card retention door by snapping it into place.

1 retention arm 2 PCI Express card

3 edge connector 4 card connector

NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the

computer cover from closing properly or cause damage to the equipment.

Connect any cables that should be attached to the card.

See the documentation that came with the card for information about the card’s cable connections.

NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer.

Replace the computer cover (see "Replacing the Computer Cover" on page 96), reconnect the computer and devices to electrical outlets, and then turn them on.

Install any drivers required for the card as described in the card documentation.

Removing and Installing Parts 73

Page 74

Removing a PCI Express Card

Follow the procedures in "Before You Begin" on page 61.

If necessary, disconnect any cables connected to the card.

Gently pull back the securing tab, grasp the card by its top corners, and then ease it out of its connector.

If you are removing the card permanently, install a filler bracket in the empty card-slot opening.

NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the

computer. The brackets also keep dust and dirt out of your computer.

Replace the computer cover (see "Replacing the Computer Cover" on page 96), reconnect the computer and devices to electrical outlets, and then turn them on.

Uninstall the card’s driver.

Drives

Your computer supports a combination of these devices:

• One SATA (serial ATA) drive

• One FlexBay drive (optional floppy drive or Media Card Reader)

• One CD or DVD drive

1 FlexBay for optional floppy drive or

Media Card Reader (under CD/DVD drive)

2 CD/DVD drive 3 hard drive

Connect a SATA optical drive to the connector labeled "SATA1" on the system board. A serial ATA hard drive should be connected to the connector labeled "SATA0 (blue connector)" on the system board.

74 Removing and Installing Parts

Page 75

Connecting Drive Cables

When you install a drive, you connect two cables—a DC power cable and a data cable—or a single interface cable to the back of the drive and to the system board.

Drive Interface Connectors

Most interface connectors are keyed for correct insertion; that is, a notch or a missing pin on one connector matches a tab or a filled-in hole on the other connector. Serial ATA cables go to the pin-1 end of the connector. The pin-1 end of a connector on a board or a card is usually indicated by a silk-screened “1” printed directly on the board or card.

NOTICE: When you connect a SATA interface cable, do not place the colored stripe away from pin 1 of the

connector. Reversing the cable prevents the drive from operating and could damage the controller, the drive, or both.

Serial ATA Connector

1 SATA interface cable 2 interface connector

Power Cable Connector

To connect a drive using the power cable, locate the power input connector on the system board.

1 power input connector 2 power cable connector

Removing and Installing Parts 75

Page 76

Connecting and Disconnecting Drive Cables

When connecting and disconnecting a serial ATA data cable, hold the cable by the black connector at each end.

The serial ATA interface connectors are keyed for correct insertion; that is, a notch or a missing pin on one connector matches a tab or a filled-in hole on the other connector.

Hard Drive

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before

removing the cover.

NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such as

a foam pad, that will sufficiently cushion it.

NOTICE: If you are replacing a hard drive that contains data you want to keep, back up your files before you begin

this procedure.

Check the documentation for the drive to verify that it is configured for your computer.

Removing a Hard Drive

Follow the procedures in "Before You Begin" on page 61.

Press in on the blue tabs on each side of the drive and slide the drive up and out of the computer.

76 Removing and Installing Parts

Page 77

1 tabs (2) 2 hard drive

NOTICE: Do not pull the drive out of the computer by the drive cables. Doing so may cause damage to cables and

the cable connectors.

Lift the drive out of the computer and disconnect the power and hard-drive cables from the drive.

1 power cable 2 hard drive cable or serial ATA data cable

Removing and Installing Parts 77

Page 78

Installing a Hard Drive

Unpack the replacement hard drive, and prepare it for installation.

Check the documentation for the drive to verify that it is configured for your computer.

NOTE: If your replacement hard drive does not have the plastic guide bracket attached, remove the bracket from

the old drive by unsnapping it from the drive. Snap the bracket onto the new drive.

1 tabs (2) 2 drive

3 drive screw holes 4 drive bracket

78 Removing and Installing Parts

Page 79

Connect the power cable and hard-drive or SATA cable to the drive.

1 power cable 2 hard drive plastic latch

3 hard drive cable or serial ATA data cable 4 open bay

Check all connectors to be certain that they are properly cabled and firmly seated.

Gently slide the drive into the open bay until the hard drive plastic latch attaches to the hard drive holder on the chassis.

NOTE: The plastic latch fits into a small rectangular hole on the chassis. The rectangular hole is larger than the

other small holes on the back of the chassis.

Removing and Installing Parts 79

Page 80

1 tabs (2) 2 hard drive

3 hard drive holder on the chassis 4 hard drive plastic latch

Align the drive screw holes with the screws projecting up on the heat sink holder.

Firmly press on the blue tab on each side of the drive until you hear a click.

Replace the computer cover ("Replacing the Computer Cover" on page 96).

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.

Connect your computer and devices to electrical outlets, and turn them on.

See the documentation that came with the drive for instructions on installing any software required for drive operation.

80 Removing and Installing Parts

Page 81

CD/DVD Drive

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before

removing the computer cover.

Removing a CD/DVD Drive

Follow the procedures in "Before You Begin" on page 61.

Lay the computer on its side so that the system board is on the bottom of the inside of the computer.

NOTICE: Do not pull the drive out of the computer by the drive cables. Doing so may cause damage to cables and

the cable connectors.

Pull up on the drive release latch and slide the drive towards the back of the computer.

Carefully, so as not to damage the attached interface cable, lift the drive away from the computer.

1 drive release latch 2 CD/DVD drive

Removing and Installing Parts 81

Page 82

Disconnect the data cable from the system board connector.

Disconnect the power cable and data cable from the back of the drive.

1 data cable 2 power cable 3 system board connector

4 CD/DVD drive 5 CD/DVD drive bracket

82 Removing and Installing Parts

Page 83

Installing a CD/DVD Drive

Unpack the drive and prepare it for installation.

Check the documentation that accompanied the drive to verify that the drive is configured for your computer.

Connect the power and data cables to the drive.

1 data cable 2 power cable 3 system board connector

Connect the data cable to the system board connector on the system board.

Removing and Installing Parts 83

Page 84

Gently position the drive until it clicks into place.

1 CD/DVD drive 2 CD/DVD drive bracket

Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents.

Replace the computer cover (see "Replacing the Computer Cover" on page 96).

Connect your computer and devices to their electrical outlets, and turn them on.

See the documentation that came with the drive for instructions on installing any software required for drive operation.

Enter system setup (see "System Setup" on page 101) and select the appropriate

Verify that your computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on

Drive

option.

page 52).

84 Removing and Installing Parts

Page 85

Media Card Reader

For information about using the Media Card Reader, see "Using a Media Card Reader (Optional)" on page 18.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your

body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis.

Removing a Media Card Reader

Follow the procedures in "Before You Begin" on page 61.

Remove the CD/DVD drive (see "Removing a CD/DVD Drive" on page 81).

Remove the hard drive (see "Removing a Hard Drive" on page 76).

Disconnect the interface cable from the back of the Media Card Reader and from the Media Card Reader connector on the system board (see "System Board Components" on page 65).

1 interface cable 2 Media Card Reader connector

Removing and Installing Parts 85

Page 86

Pull up on the drive release latch and slide the Media Card Reader towards the back of the computer, then lift to remove the drive from the computer.

1 drive release latch 2 Media Card Reader

86 Removing and Installing Parts

Page 87

Installing a Media Card Reader

Follow the procedures in "Before You Begin" on page 61.

Remove the Media Card Reader from its packaging.

Slide the drive into place until you hear a click or feel the drive securely installed.

Removing and Installing Parts 87

Page 88

Connect the interface cable to the back of the Media Card Reader and to the Media Card Reader connector on the system board.

1 interface cable

Replace the CD/DVD drive (see "Installing a CD/DVD Drive" on page 83).

Replace the hard drive (see "Installing a Hard Drive" on page 78).

Replace the computer cover (see "Replacing the Computer Cover" on page 96).

NOTICE: To connect a network cable, first plug the cable in to the network device and then plug it in to the

computer.

Connect your computer and devices to their electrical outlets, and turn them on.

See the documentation that came with the drive for instructions on installing any software required for drive operation.

Enter system setup (see "System Setup" on page 101) and select the appropriate

Verify that your computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on

Drive

page 52).

88 Removing and Installing Parts

option.

Page 89

Floppy Drive (Optional)

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before

removing the cover.

Removing a Floppy Drive

Follow the procedures in "Before You Begin" on page 61.

Remove the CD/DVD drive (see "Removing a CD/DVD Drive" on page 81).

Pull up on the drive release latch and slide the drive toward the back of the computer.

Carefully, so as not to damage the attached interface cable, lift the drive away from the computer.

1 drive release latch 2 floppy drive

Removing and Installing Parts 89

Page 90

Disconnect the interface cable from the system board (see "System Board Components" on page 65).

NOTE: The interface cable is held in place by the metal drive bracket and does not need to be removed from

the drive.

1 cable release tab 2 interface cable edge connector 3 interface cable

90 Removing and Installing Parts

Page 91

Installing a Floppy Drive

NOTE: The interface cable is held in place by the metal drive bracket and does not need to be removed from

the drive.

Follow the procedures in "Before You Begin" on page 61.

Gently slide the drive into place until you hear a click or feel the drive securely installed.

Removing and Installing Parts 91

Page 92

Attach the interface cable to the system board (see "System Board Components" on page 65).

1 cable release tab 2 interface cable edge connector 3 interface cable

Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents.

Replace the CD/DVD drive (see "Installing a CD/DVD Drive" on page 83).

Replace the computer cover (see "Replacing the Computer Cover" on page 96).

NOTICE: To connect a network cable, first plug the cable in to the network device and then plug it in to the

computer.

Connect your computer and devices to their electrical outlets, and turn them on.

See the documentation that came with the drive for instructions on installing any software required for drive operation.

Enter system setup (see "System Setup" on page 101) and select the appropriate

Diskette Drive

option.

Verify that your computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on page 52).

92 Removing and Installing Parts

Page 93

Modem

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

NOTICE: Before you remove or install the modem, make sure to disconnect all telephone and network cables from

your computer.

NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your

body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis.

Replacing the Modem

Follow the procedures in "Before You Begin" on page 61.

NOTE: For easier access to the modem, it may be necessary to remove the power cable from the power connector

on the system board (see "System Board Components" on page 65).

1 pull tab 2 modem cable 3 screws (2)

4 RJ11 internal connector

(RJ11INT)

5 modem 6 T-shaped connector attached

to the modem cable

Removing and Installing Parts 93

Page 94

Remove the existing modem:

Remove the modem cable from the RJ11 internal connector.

Use a small Phillips screwdriver to remove the two screws securing the modem to the system board, and set the screws aside.

Pull straight up on the attached pull-tab to lift the modem out of its connector on the system board.

Remove the modem cable from the modem.

Install the new modem:

Replace the T-shaped connector of the modem cable to the modem.

Align the modem with the screw holes and press the modem into its connector on the system board.

NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and

realign the card.

Use a Phillips screwdriver to replace and tighten the two screws that secure the modem to the

system board.

Replace the other end of the modem cable to the RJ11 internal connector.

Replace the computer cover (see "Replacing the Computer Cover" on page 96).

Battery

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your

body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis.

A coin-cell battery maintains computer configuration, date, and time information. The battery can last several years. If you have to repeatedly reset time and date information after turning on the computer, replace the battery.

CAUTION: A new battery can explode if it is incorrectly installed. Replace the battery only with the same or

equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer’s instructions.

Replacing the Battery

NOTE: For information regarding the type of coin-cell battery, see "Power" on page 100.

Record all the screens in system setup (see "System Setup" on page 101) so that you can restore the correct settings in step 9.

Follow the procedures in "Before You Begin" on page 61.

94 Removing and Installing Parts

Page 95

Remove the computer cover (see "Removing the Computer Cover" on page 62).

Locate the battery socket (see "System Board Components" on page 65).

NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with

the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the system board.

Remove the system battery.

Press the battery release lever to raise the battery up at a slight angle.

While supporting the battery connector, pry the battery up out of its securing tabs.

1 battery release lever 2 battery (positive side)

NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or

removing a battery.

Hold the battery with the "+" facing up, and press the battery straight down into the connector until it snaps into place.

Replace the computer cover (see "Replacing the Computer Cover" on page 96).

NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the

computer.

Connect your computer and devices to electrical outlets, and turn them on.

Enter system setup (see "System Setup" on page 101) and restore the settings you recorded in step 1.

Properly dispose of the old battery. See the

Product Information Guide

Removing and Installing Parts 95

for battery disposal information.

Page 96

Replacing the Computer Cover

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

Ensure that all cables are connected, and fold cables out of the way.

Gently pull the power cables toward you so that they do not get caught underneath the drives.

Ensure that no tools or extra parts are left inside the computer.

Install the cover:

Align the bottom of the cover with the tabs located along the bottom of edge of the computer.

Using the tabs as leverage, rotate the cover downward.

Snap the cover into place by pulling back on the cover release latch, and then releasing the latch when the cover is properly seated.

Ensure that the cover is seated correctly before moving the computer to the upright position.

NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the

computer.

Connect your computer and devices to electrical outlets, and turn them on.

96 Removing and Installing Parts

Page 97

Specifications

Processor

Processor types

Level 2 (L2) cache

Memory

Type 533-, 667-, and 800- MHz DDR2

Memory connectors four

Memory capacities 256 MB, 512 MB, 1 GB, or 2 GB

Minimum memory 256 MB

Maximum memory 4 GB

BIOS address F0000h

Intel® Pentium® 4, Pentium® D, Celeron® D, Intel Core™ processor

1 MB for Pentium 4 5XX processors (with Hyper Threading)

2 MB for Pentium 4 6XX processors (with Hyper Threading)

2 x 2 MB for Pentium D 9XX processors (with dual core)

2 x 1 MB for Pentium D 8XX processors (with dual core)

256K for Celeron

2 MB for Intel Core™ E6400 processors and earlier

4 MB for Intel Core™ E6600 processors and later

D 3XX processors

NOTE: See "Addressing Memory With 4-GB Configurations" on

page 68 to verify the amount of memory available to the operating system.

Computer Information

Chipset Intel G965 Express

DMA channels eight

Interrupt levels 24

BIOS chip (NVRAM) 4 Mb

NIC Integrated network interface capable of 10/100-Mbps

communication

System clock 533-, 800- or 1066- MHz data rate (depending on your processor)

Specifications 97

Page 98

Video

Type integrated Intel Graphics Media Accelerator X3000 or PCI Express

x16 graphics expansion slot

Audio

Type Internal 7.1 channel Intel High Definition Audio (Sigmatel

STAC9227)

Expansion Bus

Bus type PCI Express x1 and x16

Bus speed

PCI Express:

connector one x1

connector size 36 pins

connector data width (maximum) one PCI Express lane

PCI Express:

connector one x16

connector size 164 pins

connector data width (maximum) 16 PCI Express lanes

Drives

Externally accessible one slimline 3.5-inch media bay

Available devices Serial ATA drive, USB memory devices, floppy drive, CD drive,

Internally accessible one bay for 1-inch high hard drive

PCI Express:

x1 slot bidirectional speed: 500 MB/sec x16 slot bidirectional speed: 8 GB/sec

one slimline 5.25-inch drive bay

DVD drive, DVD+RW drive, DVD/CD-RW combo drive, DVD+/-RW drive, and Media Card Reader

Connectors

External connectors:

IEEE 1394 one 6-pin powered back-panel connector

one 6-pin powered front-panel connector

Video 15-hole D-SUB connector

98 Specifications

Page 99

Connectors

USB 10-pin header for optional Media Card Reader (3.5 inch bay device)

and two front-panel and six back-panel USB 2.0–compliant connectors

NOTE: The 10-pin header connector used for the optional Media

Card Reader is populated with only nine pins for keying purposes.

Audio

Network adapter RJ45 connector

Modem RJ11 (MDC 1.5) connector and internally accessible 3-pin header

Temperature Sensor one 2-pin connector

System board connectors:

Serial ATA

Fan

PCI Express x1

PCI Express x16

USB

MDC

Floppy connector

Front panel

Power

Processor power

IEEE 1394

six back-panel connectors for line-in, line-out/headphone, rear surround sound, microphone, side surround sound, and center/Low Frequency Effects (LFE) channel

back-panel S/PDIF connector

front-panel miniature headphone connector for line-out

front-panel microphone connector

that connects the modem to RJ11

two 7-pin connectors

two 5-pin connectors (one for the CPU fan and one for the optional hard disk fan connector.)

36-pin connector

164-pin connector

10-pin header for optional Media Card Reader (3.5-inch bay device)

one 12-pin connector

one 26-pin connector

one 40-pin header

one 2 x 12 connector

one 2 x 2 connector

one 2 x 5 header — always connected by cable to the front panel; supports front-panel IEEE 1394 port

Specifications 99

Page 100

Controls and Lights

Power control push button

Power light green light — Blinking green in sleep state; solid green for power-on

state.

amber light — Blinking amber indicates a problem with an installed device; solid amber indicates an internal power problem (see "Power Problems" on page 43).

Hard drive access light green

Link integrity light (on integrated network adapter)

Activity light (on integrated network adapter)

Diagnostic lights four lights on the front panel (see "Diagnostic Lights" on page 49 for

Standby power light STBYLED on the system board

Activity light (optional Media Card Reader)

Power

DC power supply:

Wattage

Heat dissipation 935 BTU/hr

Voltage (See the safety instructions in the

Product Information Guide

for important voltage setting information.)

Backup battery 3-V CR2032 lithium coin cell

green light — A good connection exists between a 10-Mbps network and the computer.

orange light — A good connection exists between a 100-Mbps network and the computer.

off (no light) — The computer is not detecting a physical connection to the network.

yellow blinking light

an explanation of the diagnostic light codes)

green blinking light

275 W

manual selection power supplies — 90 to 135 V at 50/60 Hz; 180 to 265 V at 50/60 Hz

Physical

Height

Width

Depth

We ig ht

100 Specifications

31.8 cm (12.5 inches)

9.4 cm (3.7 inches)

36.8 cm (14.5 inches)

6.89 kg (15.2 lb)

Dell XPS 210 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Owner’s Manual

Contents

Finding Information

Setting Up and Using Your Computer

Front and Back View of the Computer

Front View

Back View

Back I/O Connectors

Setting Up a Printer

Printer Cable

Connecting a USB Printer

Using a Media Card Reader (Optional)

Connecting a TV (Optional)

Changing the Display Settings

Setting Up a Home and Office Network

Connecting to a Network Adapter

Network Setup Wizard

Connecting to the Internet

Setting Up Your Internet Connection

Playing a CD or DVD

Adjusting the Volume

Adjusting the Picture

Copying CDs and DVDs

How to Copy a CD or DVD

Using Blank CDs and DVDs

Helpful Tips

Power Management

Standby Mode

Hibernate Mode

Power Options Properties

Intel® Viiv™ Technology (Optional)

Using Intel® Viiv™ Quick Resume Technology (Optional)

Enabling the QRT Feature in System Setup

Enabling the QRT feature in the Operating system

Hyper-Threading and Dual-Core Technology

Solving Problems

Troubleshooting Tips

Battery Problems

Drive Problems

CD and DVD drive problems

Hard drive problems

E-Mail, Modem, and Internet Problems

Error Messages

Media Card Reader Problems

IEEE 1394 Device Problems

Keyboard Problems

Lockups and Software Problems

The computer does not start up

The computer stops responding

A program stops responding

A program crashes repeatedly

A program is designed for an earlier Windows operating system

A solid blue screen appears

Other software problems

Memory Problems

Mouse Problems

Network Problems

Power Problems

Printer Problems

Scanner Problems

Sound and Speaker Problems

No sound from speakers

No sound from headphones

Video and Monitor Problems

The screen is blank

The screen is difficult to read

Troubleshooting Tools

Diagnostic Lights

Dell Diagnostics

When to Use the Dell Diagnostics

Drivers

What Is a Driver?

Identifying Drivers

Reinstalling Drivers

Resolving Software and Hardware Incompatibilities

Restoring Your Operating System