1 Before working inside your computer............................................................................................................. 8
Before you begin ............................................................................................................................................................... 8
2 After working inside your computer.............................................................................................................. 11
3 Removing the base cover............................................................................................................................. 12
4 Replacing the base cover............................................................................................................................. 14
11 Removing the hard drive............................................................................................................................. 23
12 Replacing the hard drive.............................................................................................................................26
17 Removing the speakers...............................................................................................................................33
18 Replacing the speakers.............................................................................................................................. 35
19 Removing the wireless card........................................................................................................................36
21 Removing the fans..................................................................................................................................... 40
22 Replacing the fans..................................................................................................................................... 43
23 Removing the heat sink..............................................................................................................................44
24 Replacing the heat sink..............................................................................................................................46
31 Removing the keyboard.............................................................................................................................. 57
32 Replacing the keyboard............................................................................................................................. 59
Downloading the audio driver.........................................................................................................................................82
Downloading the graphics driver....................................................................................................................................82
Downloading the chipset driver......................................................................................................................................83
Downloading the USB driver.......................................................................................................................................... 84
Downloading the chipset driver......................................................................................................................................84
Contents
6
Downloading the network driver....................................................................................................................................85
48 System setup.............................................................................................................................................86
Enabling or disabling the USB in BIOS setup program.......................................................................................... 87
Identifying the hard drive in BIOS setup program..................................................................................................87
Checking the system memory in BIOS setup program..........................................................................................87
System setup options......................................................................................................................................................88
49 System and setup password...................................................................................................................... 94
Assigning a system password and setup password.....................................................................................................94
Deleting or changing an existing system setup password.......................................................................................... 95
Real Time Clock (RTC) battery reset............................................................................................................................95
Flashing the BIOS............................................................................................................................................................ 96
Reinstall Windows using a USB recovery drive............................................................................................................96
Fixing a no-boot issue caused by USB-boot support..................................................................................................96
Enhanced Pre-Boot System Assessment (ePSA) diagnostics................................................................................... 97
Running the ePSA Diagnostics.................................................................................................................................97
Flea power release...........................................................................................................................................................98
Wi-Fi power cycle............................................................................................................................................................ 99
51 Getting help and contacting Dell............................................................................................................... 100
NOTE: The images in this document may dier from your computer depending on the conguration you ordered.
Topics:
•Before you begin
•Safety instructions
•Recommended tools
•Screw list
Before you begin
1 Save and close all open les and exit all open applications.
2 Shut down your computer. Click Start > Power > Shut down.
NOTE
: If you are using a dierent operating system, see the documentation of your operating system for shut-down
instructions.
3 Disconnect your computer and all attached devices from their electrical outlets.
4 Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
5 Remove any media card and optical disc from your computer, if applicable.
1
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety.
WARNING
best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
WARNING: Disconnect all power sources before opening the computer cover or panels. After you nish working inside the
computer, replace all covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is at and clean.
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped
with the product or at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the
metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate static electricity,
which could harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some cables have
connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable. When disconnecting
cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables, ensure that the ports and
connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
: Before working inside your computer, read the safety information that shipped with your computer. For more safety
8Before working inside your computer
Recommended tools
The procedures in this document may require the following tools:
•Phillips screwdriver #0
•Phillips screwdriver #1
•Torx #5 (T5) screwdriver
•Plastic scribe
Screw list
The following table provides the list of screws that are used for securing dierent components to the computer.
Table 1. Screw list
ComponentSecured toScrew typeQuantityScrew image
Base coverPalm-rest assemblyM2x3 T510
Base coverPalm-rest assemblyM2x82
Battery (half-length)Palm-rest assemblyM2x44
Battery (full-length)Palm-rest assemblyM2x47
Hard-drive cageHard-drive assemblyM2x44
Solid-state drive (halflength)
Solid-state driveSolid-state drive bracketM2x21
Solid-state drive (fulllength)
SpeakersPalm-rest assemblyM2x24
FanSystem boardM2x44
Heat-sink assemblySystem boardM2x35/4
Display-cable bracketSystem boardM2x21
System boardPalm-rest assemblyM2x45
System boardM2x31
System boardM2x31
Audio daughter-boardSystem boardM2x32
Before working inside your computer9
ComponentSecured toScrew typeQuantityScrew image
KeyboardPalm-rest assemblyM1.6x1.531
Display hingesPalm-rest assemblyM2.5x56
Power-adapter portPalm-rest assemblyM2x31
Antenna moduleDisplay assemblyM2x44
10Before working inside your computer
After working inside your computer
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your computer.
2 Connect any external devices, peripherals, or cables you removed before working on your computer.
3 Replace any media cards, discs, or any other parts that you removed before working on your computer.
4 Connect your computer and all attached devices to their electrical outlets.
5 Turn on your computer.
2
After working inside your computer11
Removing the base cover
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Close the display, and turn the computer over.
2 Turn the system badge over and remove the two screws (M2x8) that secure the base cover to the palm-rest assembly.
3 Remove the 10 screws (M2x3 T5) that secure the base cover to the palm-rest assembly.
3
Figure 1. Removing the base cover
1
base cover2system badge
3screws (12)
4 Using a plastic scribe, gently pry the base cover o the palm-rest assembly.
12Removing the base cover
Figure 2. Prying the base cover o the computer base
1base cover
Removing the base cover13
Replacing the base cover
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Place the base cover on the palm-rest assembly and snap it into place.
2 Replace the 10 screws (M2x3 T5) that secure the base cover to the palm-rest assembly.
3 Replace the two screws (M2x8) that secure the base cover to the palm-rest assembly.
4 Turn the system badge over, and snap it into place.
5 Turn the computer over.
4
14Replacing the base cover
Removing the battery (half-length)
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Prerequisites
•Procedure
Prerequisites
Remove the base cover.
Procedure
1 Remove the four screws (M2x4) that secure the battery to the palm-rest assembly.
2 Disconnect the battery cable from the system board.
3 Lift the battery o the palm-rest assembly.
5
Figure 3. Removing the battery
battery cable2screws (4)
1
3battery4palm-rest assembly
4 Turn the computer over, open the display, and press the power button for ve seconds to ground the system board.
Removing the battery (half-length)15
Replacing the battery (half-length)
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Procedure
•Post-requisites
Procedure
1 Align the screw holes on the battery with the screw holes on the palm-rest assembly.
2 Replace the four screws (M2x4) that secure the battery to the palm-rest assembly.
3 Connect the battery cable to the system board.
6
Post-requisites
Replace the base cover.
16Replacing the battery (half-length)
Removing the battery (full-length)
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Prerequisites
•Procedure
Prerequisites
Remove the base cover.
Procedure
: The hard drive is not available on systems shipped with 6-cell (full-length) battery.
NOTE
7
1 Remove the seven screws (M2x4) that secure the battery to the palm-rest assembly.
2 Disconnect the battery cable from the system board.
3 Lift the battery o the palm-rest assembly.
Figure 4. Removing the battery
palm-rest assembly2battery cable
1
3screws (7)4battery
4 Turn the computer over, open the display, and press the power button for ve seconds to ground the system board.
Removing the battery (full-length)17
Replacing the battery (full-length)
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Procedure
•Post-requisites
Procedure
NOTE: The hard drive is not available on systems shipped with 6-cell (full-length) battery.
1 Align the screw holes on the battery with the screw holes on the palm-rest assembly.
2 Replace the seven screws (M2x4) that secure the battery to the palm-rest assembly.
3 Connect the battery cable to the system board.
8
Post-requisites
Replace the base cover.
18Replacing the battery (full-length)
Removing the memory modules
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Prerequisites
•Procedure
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
Procedure
9
1 Using your ngertips, spread the securing clips apart on each end of the memory-module slot until the memory module pops up.
2 Slide and remove the memory module from the memory-module slot.
Removing the memory modules19
Figure 5. Removing the memory modules
1
memory module2securing clips (2)
3memory-module slot
20Removing the memory modules
Replacing the memory modules
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Procedure
•Post-requisites
Procedure
1 Align the notch on the memory module with the tab on the memory-module slot.
2 Slide the memory module rmly into the slot at an angle and gently press the memory module down until it clicks into place.
NOTE
: If you do not hear the click, remove the memory module and reinstall it.
10
Figure 6. Replacing the memory modules
memory module2notch
1
3tab4memory-module slot
Replacing the memory modules21
5securing clips
Post-requisites
1 Replace the battery (half-length) or the battery (full-length).
2 Replace the base cover.
22Replacing the memory modules
Removing the hard drive
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
Topics:
•Prerequisites
•Procedure
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length).
11
Procedure
: The hard drive is not available on systems shipped with 6-cell (full-length) battery.
NOTE
1 Remove the four screws (M2x4) that secure the hard-drive cage to the palm-rest assembly.
2 Lift the hard-drive cage o the hard-drive assembly.
Removing the hard drive23
Figure 7. Removing the hard-drive cage
1screws (4)2hard-drive cage
3hard-drive assembly
3 Using the pull tab, disconnect the hard-drive cable from the system board.
4 Lift the hard-drive assembly o the palm-rest assembly.
Figure 8. Disconnecting the hard-drive cable from the system board
pull tab2hard-drive cable
1
3hard-drive assembly
5 Disconnect the hard-drive interposer from the hard-drive assembly.
Removing the hard drive
24
Figure 9. Disconnecting the hard-drive interposer from the hard-drive assembly
1hard-drive assembly2hard-drive interposer
6 Remove the hard-drive covers away from the hard drive.
Figure 10. Removing the hard-drive cover
1
hard-drive covers (2)2hard drive
Removing the hard drive25
Replacing the hard drive
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
Topics:
•Procedure
•Post-requisites
Procedure
NOTE: The hard drive is not available on systems shipped with 6-cell (full-length) battery.
1 Replace the hard-drive covers on the hard drive.
2 Connect the hard-drive interposer to the hard-drive assembly.
3 Place the hard-drive assembly on the palm-rest assembly.
4 Connect the hard-drive cable to the system board.
5 Align the screw holes on the hard-drive cage with the screw holes on the hard-drive assembly.
6 Replace the four screws (M2x4) screws that secure the hard-drive cage to the palm-rest assembly.
12
Post-requisites
1 Replace the battery (half-length).
2 Replace the base cover.
26Replacing the hard drive
Removing the solid-state drive (half-length)
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Prerequisites
•Procedure
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
Procedure
13
1 Remove the screw (M2x3) that secures the solid-state drive assembly to the system board.
2 Lift and slide the solid-state drive assembly from the system board.
Figure 11. Removing the solid-state drive assembly
screw2solid-state drive assembly
1
Removing the solid-state drive (half-length)27
3solid-state drive slot4system board
3 Turn the solid-state drive assembly over, and then remove the screw (M2x2) that secures the solid-state drive to the solid-state drive
bracket.
Figure 12. Removing the solid-state drive bracket
1solid-state drive bracket2screw
3solid-state drive
4 Lift the solid-state drive o the solid-state drive bracket.
28Removing the solid-state drive (half-length)
Replacing the solid-state drive (half-length)
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Procedure
•Post-requisites
Procedure
1 Align the screw hole on the solid-state drive bracket with the screw hole on the solid-state drive.
2 Replace the screw (M2x2) that secures the solid-state drive to the solid-state drive bracket.
3 Align the notches on the solid-state drive assembly with the tabs in the solid-state drive slot.
4 Slide the solid-state drive assembly at an angle into the solid-state drive slot.
5 Press the other end of the solid-state drive down and replace the screw (M2x3) that secures the solid-state drive to the system
board.
14
Post-requisites
1 Replace the battery (half-length) or the battery (full-length).
2 Replace the base cover.
Replacing the solid-state drive (half-length)29
Removing the solid-state drive (full-length)
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Prerequisites
•Procedure
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
Procedure
15
1 Remove the screw (M2x3) that secures the solid-state drive to the system board.
2 Lift and slide the solid-state drive assembly from the system board.
Figure 13. Removing the solid-state drive
screw2thermal pad
1
30Removing the solid-state drive (full-length)
3solid-state drive slot4solid-state drive
3 Peel the thermal pad o the solid-state drive.
Figure 14. Removing the thermal pad
1thermal pad2solid-state drive
Removing the solid-state drive (full-length)31
Replacing the solid-state drive (full-length)
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Procedure
•Post-requisites
Procedure
1 Adhere the thermal pad to the solid-state drive.
2 Slide the solid-state drive assembly at an angle into the solid-state drive slot.
3 Press the other end of the solid-state drive down and replace the screw (M2x3) that secures the solid-state drive to the system
board.
16
Post-requisites
1 Replace the battery (half-length) or the battery (full-length).
2 Replace the base cover.
32Replacing the solid-state drive (full-length)
Removing the speakers
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Prerequisites
•Procedure
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
Procedure
17
1 Disconnect the speaker cable from the audio daughter-board.
2 Note the speaker-cable routing and remove the cable from the routing guides.
3 Remove the four screws (M2x2) that secure the speakers to the palm-rest assembly.
4 Lift the speakers, along with the speaker cable, o the palm-rest assembly.
Removing the speakers33
Figure 15. Removing the speakers
1
speaker cable2screws (4)
3speakers (2)4palm-rest assembly
34Removing the speakers
Replacing the speakers
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Procedure
•Post-requisites
Procedure
1 Using the alignment posts, place the speakers on the palm-rest assembly.
2 Replace the four screws (M2x2) that secure the speakers to the palm-rest assembly.
3 Route the speaker cables through the routing guides on the palm-rest assembly.
4 Connect the speaker cable to the audio daughter-board.
18
Post-requisites
1 Replace the battery (half-length) or the battery (full-length).
2 Replace the base cover.
Replacing the speakers35
Removing the wireless card
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Prerequisites
•Procedure
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
Procedure
19
1 Loosen the captive screw that secures the wireless-card bracket to the wireless card.
2 Lift the wireless-card bracket o the wireless card.
3 Disconnect the antenna cables from the wireless card.
4 Slide and remove the wireless card out of the wireless-card slot.
Figure 16. Removing the wireless card
captive screw2wireless-card bracket
1
36Removing the wireless card
3wireless card4antenna cables (2)
Removing the wireless card37
20
Replacing the wireless card
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Procedure
•Post-requisites
Procedure
CAUTION: To avoid damage to the wireless card, do not place any cables under it.
1 Align the notch on the wireless card with the tab on the wireless-card slot and slide the card into the slot.
2 Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card
supported by your computer:
Table 2. Antenna-cable color scheme
Connectors on the wireless cardAntenna-cable color
Main (white triangle)White
Auxiliary (black triangle)Black
3 Align the screw hole on the wireless-card bracket with the screw-hole on the wireless card.
4 Tighten the captive screw that secures the wireless-card bracket to the wireless card.
38Replacing the wireless card
Figure 17. Replacing the wireless card
1
wireless card2antenna cables (2)
3captive screw4wireless-card bracket
Post-requisites
1 Replace the battery (half-length) or the battery (full-length).
2 Replace the base cover.
Replacing the wireless card
39
Removing the fans
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Prerequisites
•Procedure
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
Procedure
21
1 Remove the two screws (M2x4) that secure the right fan to the system-board assembly.
2 Disconnect the touch-screen cable (optional) from the system-board assembly.
NOTE
: The touch-screen cable is available only on laptop congurations with touch displays.
3 Peel o the tape that secures the touch-screen cable (optional) to the right fan.
4 Peel o the tape that secures the touch-screen cable (optional) to the system board.
5 Disconnect the right fan cable (JFAN2) from the system-board assembly.
6 Lift the right fan o the palm-rest assembly.
40Removing the fans
Figure 18. Removing the right fan
1
tape2touch-screen cable (optional)
3fan cable (JFAN2)4right fan
5screws (2)
7 Remove the two screws (M2x4) that secure the display-cable bracket to the system-board assembly.
Figure 19. Removing the display-cable bracket
display-cable bracket2screws (2)
1
8 Disconnect the display cable from the system-board assembly.
9 Note the routing of the display cable and remove the cable from the routing guides on the left fan.
10 Peel o the tape that secures the display cable to the system-board assembly.
11 Disconnect the left fan cable (JFAN1) from the system-board assembly.
Removing the fans
41
12 Remove the screw (M2x4) that secures the left fan to the palm-rest assembly.
13 Lift the left fan o the palm-rest assembly.
Figure 20. Removing the left fan
1
routing guides2display cable
3fan cable (JFAN1)4left fan
42Removing the fans
Replacing the fans
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Procedure
•Post-requisites
Procedure
1 Align and place the left fan on the palm-rest assembly.
2 Replace the screw (M2x4) that secures the left fan to the palm-rest assembly.
3 Connect the left fan cable (JFAN1) to the system-board assembly.
4 Adhere the tape that secures the display cable to the system-board assembly.
5 Route the display cable through the routing guides on the left fan.
6 Connect the display cable to the system-board assembly.
7 Replace the two screws (M2x4) that secure the display-cable bracket to the system-board assembly.
8 Align and place the right fan on the palm-rest assembly.
9 Connect the right fan cable (JFAN2) cable to the system-board assembly.
10 Route the touch-screen cable (optional) through the routing guides on the right fan.
11 Adhere the tape that secures the touch-screen cable (optional) to the right fan.
12 Connect the touch-screen cable (optional) to the system-board assembly.
13 Replace the two screws (M2x4) that secure the right fan (JFAN2) to the system-board assembly.
22
Post-requisites
1 Replace the battery (half-length) or the battery (full-length).
2 Replace the base cover.
Replacing the fans43
Removing the heat sink
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: The heat sink may become hot during normal operation. Allow sucient time for the heat sink to cool before you
touch it.
CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can
reduce the heat transfer capability of the thermal grease.
Topics:
•Prerequisites
•Procedure
Prerequisites
23
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
Procedure
1 Remove the ve screws (M2x3) that secure the heat sink to the system board.
NOTE
: Depending on the conguration ordered, some congurations may have four screws
(M2x3).
2 Lift the heat sink o the system board.
44Removing the heat sink
Figure 21. Removing the heat sink
1heat sink2screws (5)
Removing the heat sink45
Replacing the heat sink
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.
NOTE: If either the system board or the heat sink is replaced, use the thermal pad provided in the kit to ensure that thermal
conductivity is achieved.
Topics:
•Procedure
•Post-requisites
Procedure
1 Align the screw holes on the heat sink with the screw holes on the system board.
2 Replace the ve screws (M2x3) that secure the heat sink to the system board.
24
NOTE
: Depending on the conguration ordered, some congurations may have four screws
(M2x3).
Post-requisites
1 Replace the battery (half-length) or the battery (full-length).
2 Replace the base cover.
46Replacing the heat sink
Removing the system-board assembly
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program
after you replace the system board.
NOTE: Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program. You must
make the appropriate changes again after you replace the system board.
NOTE: Before disconnecting the cables from the system board, note the location of the connectors so that you can reconnect
the cables correctly after you replace the system board.
Topics:
•Prerequisites
•Procedure
25
Prerequisites
: Remove the SD card before removing the system board to avoid damage to the SD card.
NOTE
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
3 Remove the wireless card.
4 Follow the procedure from step 1 to step 4 in “Removing the hard drive”.
5 Remove the solid-state drive (half-length) or the solid-state drive (full-length).
6 Remove the fans.
7 Remove the heat sink.
8 Remove the memory modules.
Procedure
: The touch-screen cable is available only on laptop congurations with touch displays.
NOTE
1 Disconnect the power-adapter port cable and speaker cable from the system-board assembly.
2 Open the latch and disconnect the keyboard-control board cable and touchpad cable from the system-board assembly.
3 Peel the tape to access the ngerprint reader cable.
4 Open the latch and disconnect the ngerprint reader cable (optional) from the system-board assembly.
5 Peel o the tape that secures the touch-screen cable to the system-board assembly if applicable.
6 Peel the tape and then disconnect the touch-screen cable from the system-board assembly if applicable.
Removing the system-board assembly47
Figure 22. Disconnecting the cables
1
touchpad cable2keyboard control-board cable
3power-adapter port cable4speaker cable
5ngerprint reader cable (optional)6tape
7tape8touch-screen cable (optional)
9tape
7 Remove the four screws (M2x4) that secure the system-board assembly to the palm-rest assembly.
8 Lift the system-board assembly o the palm-rest assembly.
CAUTION
the system board is held at the sides.
: Hold the system-board assembly at the center. The circuitry on the sides is fragile and can be easily damaged if
48Removing the system-board assembly
Figure 23. Removing the system board
1system-board assembly2screws (4)
3palm-rest assembly
Removing the system-board assembly49
Replacing the system-board assembly
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program
after you replace the system board.
NOTE: Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program. You must
make the appropriate changes again after you replace the system board.
Topics:
•Procedure
•Post-requisites
Procedure
26
CAUTION
system board is held at the sides.
1 Align the screw holes on the system-board assembly with the screw holes on the palm-rest assembly.
2 Replace the four screws (M2x4) that secure the system-board assembly to the palm-rest assembly.
3 Adhere the tape and then connect the touch-screen cable to the system-board assembly if applicable.
4 Adhere the tape that secures the touch-screen cable to the system-board assembly if applicable.
5 Slide the ngerprint reader cable (optional) into the connector on the system-board assembly and close the latch to secure the cable.
6 Adhere the tape that secures the ngerprint reader cable (optional).
7 Slide the keyboard-control board cable and touchpad cable into their connectors on the system-board assembly and then close the
latches to secure the cable.
8 Connect the power-adapter port cable and speaker cable to the system-board assembly.
: Hold the system-board assembly at the center. The circuitry on the sides is fragile and can be easily damaged if the
Post-requisites
1 Replace the memory modules.
2 Replace the heat sink.
3 Replace the fans.
4 Replace the solid-state drive (half-length) or the solid-state drive (full-length).
5 Follow the procedure from step 3 to step 6 in “Replacing the hard drive”.
6 Replace the wireless card.
7 Replace the battery (half-length) or the battery (full-length).
8 Replace the base cover.
50Replacing the system-board assembly
Removing the audio daughter-board
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Prerequisites
•Procedure
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
3 Remove the wireless card.
4 Follow the procedure from step 1 to step 4 in “Removing the hard drive”.
5 Remove the solid-state drive (half-length) or the solid-state drive (full-length).
6 Remove the fans.
7 Remove the heat sink.
8 Remove the memory modules.
9 Remove the system-board assembly.
27
Procedure
1 Remove the two screws (M2x3) that secure the audio daughter-board to the system-board assembly.
2 Lift the audio daughter-board o the system board.
Removing the audio daughter-board51
Figure 24. Removing the audio daughter-board
1
screws (2)2audio daughter-board
52Removing the audio daughter-board
Replacing the audio daughter-board
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Procedure
•Post-requisites
Procedure
1 Align the connector on the audio daughter-board with the connector on the system board and snap it into place.
2 Replace the two screws (M2x3) that secures the audio daughter-board to the system board.
Post-requisites
28
1 Replace the system-board assembly.
2 Replace the memory modules.
3 Replace the heat sink.
4 Replace the fans.
5 Replace the solid-state drive (half-length) or the solid-state drive (full-length).
6 Follow the procedure from step 3 to step 6 in “Replacing the hard drive”.
7 Replace the wireless card.
8 Replace the battery (half-length) or the battery (full-length).
9 Replace the base cover.
Replacing the audio daughter-board53
Removing the coin-cell battery
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note
the BIOS setup program’s settings before removing the coin-cell battery.
Topics:
•Prerequisites
•Procedure
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
3 Remove the wireless card.
4 Follow the procedure from step 1 to step 4 in “Removing the hard drive”.
5 Remove the solid-state drive (half-length) or the solid-state drive (full-length).
6 Remove the fans.
7 Remove the heat sink.
8 Remove the memory modules.
9 Remove the system-board assembly.
29
Procedure
1 Turn the system-board assembly over.
2 Disconnect the coin-cell battery cable from the system board.
3 Note the location of the coin-cell battery and pry it o the system board.
54Removing the coin-cell battery
Figure 25. Removing the coin-cell battery
1coin-cell battery2coin-cell battery cable
3system board
Removing the coin-cell battery55
Replacing the coin-cell battery
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Procedure
•Post-requisites
Procedure
1 Adhere the coin-cell battery to the system board.
2 Connect the coin-cell battery cable to the system board.
3 Turn the system board over.
30
Post-requisites
1 Replace the system-board assembly.
2 Replace the memory modules.
3 Replace the heat sink.
4 Replace the fans.
5 Replace the solid-state drive (half-length) or the solid-state drive (full-length).
6 Follow the procedure from step 3 to step 6 in “Replacing the hard drive”.
7 Replace the wireless card.
8 Replace the battery (half-length) or the battery (full-length).
9 Replace the base cover.
56Replacing the coin-cell battery
Removing the keyboard
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Prerequisites
•Procedure
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
3 Follow the procedure from step 1 to step 4 in “Removing the hard drive”.
4 Remove the system-board assembly.
31
Procedure
1 Peel o the ngerprint reader cable from the palm-rest assembly.
2 Peel o the Mylar that secures the keyboard to the palm-rest assembly.
Figure 26. Peeling the Mylar
ngerprint-reader cable2tape
1
3 Open the latches and disconnect the keyboard cable and keyboard-backlight cable from the keyboard-controls board.
4 Lift up the Mylar to access the screws that secure the keyboard to the palm-rest assembly.
Removing the keyboard57
NOTE: All new keyboards will be shipped with the Mylar. Do not peel o the
Mylar.
Figure 27. Disconnecting the keyboard and keyboard-backlight cable
1
Mylar2keyboard cable
3latches (2)4keyboard-backlight cable
5 Remove the 31 screws (M1.6x1.5) that secure the keyboard to the palm-rest assembly.
6 Lift the keyboard o the palm-rest assembly.
Figure 28. Removing the screws from the keyboard
screws (31)2keyboard
1
3palm-rest assembly
58Removing the keyboard
32
Replacing the keyboard
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Procedure
•Post-requisites
Procedure
1 Place the keyboard on the palm-rest assembly
2 Align the screw holes on the keyboard with the screw holes on the palm-rest assembly.
3 Replace the 31 screws (M1.6x1.5) that secure the keyboard to the palm-rest assembly.
4 Adhere the Mylar that secures the keyboard to the palm-rest assembly.
5 Connect the keyboard cable and keyboard-backlight cable to the keyboard-controls board and close the latch to secure the cable.
6 Adhere the Mylar that secures the keyboard to the palm-rest assembly.
7 Adhere the tape that secures the ngerprint-reader cable to the palm-rest assembly.
Post-requisites
1 Replace the system-board assembly.
2 Follow the procedure from step 3 to step 6 in “Replacing the hard drive”.
3 Replace the battery (half-length) or the battery (full-length).
4 Replace the base cover.
Replacing the keyboard59
Removing the power-button module
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Prerequisites
•Procedure
Prerequisites
NOTE: The ngerprint reader is available depending on the conguration ordered.
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
3 Remove the memory modules.
4 Follow the procedure from step 1 to step 4 in “Removing the hard drive”.
5 Remove the solid-state drive (half-length) or the solid-state drive (full-length).
6 Remove the wireless card.
7 Remove the heat sink.
8 Remove the fans.
9 Remove the system-board assembly.
33
Procedure
1 Remove the two screws (M1.6x3) that secure the power-button module to the palm-rest assembly.
2 Lift the power-button module o the palm-rest assembly.
60Removing the power-button module
Removing the power-button module61
Replacing the power-button module
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Procedure
•Post-requisites
Procedure
1 Align and place the power-button module on the palm-rest assembly.
2 Replace the two screws (M1.6x3) that secure the power-button module to the palm-rest assembly.
Post-requisites
34
: The ngerprint reader is available depending on the conguration ordered.
NOTE
1 Replace the system-board assembly.
2 Replace the fans.
3 Replace the heat sink.
4 Replace the wireless card.
5 Replace the solid-state drive (half-length) or the solid-state drive (full-length).
6 Follow the procedure from step 3 to step 6 in “Replacing the hard drive”.
7 Replace the memory modules.
8 Replace the battery (half-length) or the battery (full-length).
9 Replace the base cover.
62Replacing the power-button module
Removing the ngerprint reader daughter-board
(optional)
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Prerequisites
•Procedure
Prerequisites
: The ngerprint reader is available depending on the conguration ordered.
NOTE
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
3 Remove the memory modules.
4 Follow the procedure from step 1 to step 4 in “Removing the hard drive”.
5 Remove the solid-state drive (half-length) or the solid-state drive (full-length).
6 Remove the wireless card.
7 Remove the heat sink.
8 Remove the fans.
9 Remove the system-board assembly.
35
Procedure
1 Peel the ngerprint-reader cable (optional) from the palm-rest assembly.
2 Peel the tape that secures the power-button module to the palm-rest assembly.
3 Remove the screw (M1.6x1.5) that secures the ngerprint-reader board (optional) to the palm-rest assembly.
4 Remove the two screws (M1.6x3) that secure the power-button module to the palm-rest assembly.
5 Lift the power-button module and ngerprint-reader board (optional) o the palm-rest assembly.
Removing the ngerprint reader daughter-board (optional)63
7 Turn the computer over and open the display at an angle of 90 degrees.
8 Rotate the computer and place it on the edge of the table in a position that allows access to the screws on the display hinges.
9 Remove the six screws (M2.5x5) that secure the display hinges to the palm-rest assembly.
10 Carefully lift the display assembly from the palm-rest assembly.
Removing the display assembly
67
Figure 30. Removing the screws that secure the display hinges to palm-rest assembly
1
palm-rest assembly2screws (6)
3display hinges (2)4display assembly
11 Carefully place the display assembly on a clean, at surface.
Figure 31. Display assembly
display assembly
1
68Removing the display assembly
Replacing the display assembly
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Procedure
•Post-requisites
Procedure
1 Place the palm-rest assembly at the edge of the table with the speakers facing away from the edge.
2 Align the screw holes on the palm-rest assembly with the screw holes on the display hinges.
3 Replace the six screws (M2.5x5) that secure the display assembly to the palm-rest assembly.
4 Turn the computer over and open the display at an angle of 90 degrees.
5 Adhere the tape that secures the touch-screen cable to the system board if applicable.
6 Adhere the tape and connect the touch-screen cable to the system board if applicable.
7 Adhere the tape that secures the display cable to the system board.
8 Route the display cable through the routing guides on the left fan.
9 Replace the screw (M2x2) that secures the display-cable bracket to the system board.
38
Post-requisites
1 Replace the wireless card.
2 Replace the battery (half-length) or the battery (full-length).
3 Replace the base cover.
Replacing the display assembly69
Removing the power-adapter port
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Prerequisites
•Procedure
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
3 Remove the display assembly.
39
Procedure
1 Disconnect the power-adapter port cable from the system board.
2 Remove the screw (M2x3) that secures the power-adapter port to the palm-rest assembly.
3 Lift the power-adapter port along with its cable, o the palm-rest assembly.
Figure 32. Removing the power-adapter port
screw2power-adapter port
1
70Removing the power-adapter port
3power-adapter port cable
Removing the power-adapter port71
Replacing the power-adapter port
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Procedure
•Post-requisites
Procedure
1 Place the power-adapter port into the slot on the palm-rest assembly.
2 Route the power-adapter port cable through its routing guides on the palm-rest assembly.
3 Replace the screw (M2x3) that secures the power-adapter port to the palm-rest assembly.
4 Connect the power-adapter port cable to the system board.
40
Post-requisites
1 Replace the display assembly.
2 Replace the battery (half-length) or the battery (full-length).
3 Replace the base cover.
72Replacing the power-adapter port
Removing the antenna cover
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Prerequisites
•Procedure
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
3 Remove the wireless card.
4 Remove the display assembly.
41
Procedure
1 Carefully turn the display hinges at an angle.
Figure 33. Turning the display hinge
display assembly2display hinges (2)
1
2 Slide and lift the antenna cover o the antenna module.
Removing the antenna cover73
Figure 34. Removing the antenna cover
1display assembly2antenna cover
74Removing the antenna cover
Replacing the antenna cover
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Procedure
•Post-requisites
Procedure
1 Align the antenna cover on the antenna module with the at surface of the cover facing away from the display assembly.
2 Replace the antenna cover and slide it to snap into place.
3 Turn the display hinges to the normal position.
42
Post-requisites
1 Replace the display assembly.
2 Replace the wireless card.
3 Replace the battery (half-length) or the battery (full-length).
4 Replace the base cover.
Replacing the antenna cover75
Removing the antenna module
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Prerequisites
•Procedure
Prerequisites
NOTE: These instructions are applicable only for laptops with a non-touchscreen display.
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
3 Remove the wireless card.
4 Remove the display assembly.
5 Remove the antenna cover.
43
Procedure
1 Peel the tape to access the antenna cables.
2 Remove the four screws (M2x4) that secure the antenna module to the display assembly.
3 Lift the antenna module o the display assembly.
76Removing the antenna module
Figure 35. Removing the antenna module
1tape2antenna cable
3screws (4)4antenna module
5display assembly
Removing the antenna module77
Replacing the antenna module
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Procedure
•Post-requisites
Procedure
1 Align the screw holes on the antenna module with the screw holes on the display assembly.
2 Replace the four screws (M2x4) that secure the antenna module to the display assembly.
3 Adhere the tape that secures the antenna cable.
44
Post-requisites
1 Replace the antenna cover.
2 Replace the display assembly.
3 Replace the wireless card.
4 Replace the battery (half-length) or the battery (full-length).
5 Replace the base cover.
78Replacing the antenna module
Removing the palm-rest assembly
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Prerequisites
•Procedure
Prerequisites
NOTE: Remove the SD card before removing the palm-rest assembly to avoid damage to the SD card.
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
3 Remove the memory modules.
4 Follow the procedure from step 1 to step 4 in “Removing the hard drive”.
5 Remove the solid-state drive (half-length) or the solid-state drive (full-length).
6 Remove the speakers.
7 Remove the wireless card.
8 Remove the fans.
9 Remove the heat sink.
10 Remove the system-board assembly.
11 Remove the keyboard.
12 Remove the ngerprint reader daughter-board (optional).
13 Remove the display assembly.
14 Remove the power-adapter port.
45
Procedure
After performing the steps in the prerequisites we are left with the palm-rest assembly.
Removing the palm-rest assembly79
Figure 36. Removing the palm-rest assembly
1palm-rest assembly
80Removing the palm-rest assembly
Replacing the palm-rest assembly
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Procedure
•Post-requisites
Procedure
Place the palm-rest assembly on a clean and at surface.
Post-requisites
1 Replace the power-adapter port.
2 Replace the display assembly.
3 Replace the ngerprint reader daughter-board.
4 Replace the keyboard.
5 Replace the system-board assembly.
6 Replace the heat sink.
7 Replace the fans.
8 Replace the wireless card.
9 Replace the speakers.
10 Replace the solid-state drive (half-length) or the solid-state drive (full-length).
11 Follow the procedure from step 3 to step 6 in “Replacing the hard drive”.
12 Replace the memory modules.
13 Replace the battery (half-length) or the battery (full-length).
14 Replace the base cover.
46
Replacing the palm-rest assembly81
Downloading drivers
Downloading the audio driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.
4 Click Drivers & downloads.
5 Click the Detect Drivers button.
6 Review and agree to the Terms and Conditions to use SupportAssist, then click Continue.
7 If necessary, your computer starts to download and install SupportAssist.
NOTE: Review on-screen instructions for browser-specic instructions.
8 Click View Drivers for My System.
9 Click Download and Install to download and install all driver updates detected for your computer.
10 Select a location to save the les.
11 If prompted, approve requests from User Account Control to make changes on the system.
12 The application installs all drivers and updates identied.
47
NOTE
: Not all les can be installed automatically. Review the installation summary to identify if manual installation is
necessary.
13 For manual download and installation, click Category.
14 Click Audio in the drop-down list.
15 Click Download to download the audio driver for your computer.
16 After the download is complete, navigate to the folder where you saved the audio driver le.
17 Double-click the audio driver le icon and follow the instructions on the screen to install the driver.
Table 3. Audio driver before and after installation
Before InstallationAfter Installation
Downloading the graphics driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Enter the Service Tag of your computer, and then click Submit.
: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.
NOTE
4 Click Drivers & downloads.
5 Click the Detect Drivers button.
82Downloading drivers
6 Review and agree to the Terms and Conditions to use SupportAssist, then click Continue.
7 If necessary, your computer starts to download and install SupportAssist.
NOTE: Review on-screen instructions for browser-specic instructions.
8 Click View Drivers for My System.
9 Click Download and Install to download and install all driver updates detected for your computer.
10 Select a location to save the les.
11 If prompted, approve requests from User Account Control to make changes on the system.
12 The application installs all drivers and updates identied.
NOTE: Not all les can be installed automatically. Review the installation summary to identify if manual installation is
necessary.
13 For manual download and installation, click Category.
14 Click Video in the drop-down list.
15 Click Download to download the graphics driver for your computer.
16 After the download is complete, navigate to the folder where you saved the graphics driver le.
17 Double-click the graphics driver le icon and follow the instructions on the screen to install the driver.
Table 4. Display adapters before and after installation
Before installationAfter installation
Downloading the chipset driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Enter the Service Tag of your computer, and then click Submit.
NOTE
: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.
4 Click Drivers & downloads.
5 Click the Detect Drivers button.
6 Review and agree to the Terms and Conditions to use SupportAssist, then click Continue.
7 If necessary, your computer starts to download and install SupportAssist.
NOTE
: Review on-screen instructions for browser-specic instructions.
8 Click View Drivers for My System.
9 Click Download and Install to download and install all driver updates detected for your computer.
10 Select a location to save the les.
11 If prompted, approve requests from User Account Control to make changes on the system.
12 The application installs all drivers and updates identied.
: Not all les can be installed automatically. Review the installation summary to identify if manual installation is
NOTE
necessary.
13 For manual download and installation, click Category.
14 Click Chipset in the drop-down list.
15 Click Download to download the appropriate chipset driver for your computer.
16 After the download is complete, navigate to the folder where you saved the chipset driver le.
17 Double-click the chipset driver le icon and follow the instructions on the screen to install the driver.
Downloading drivers
83
Downloading the USB driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.
4 Click Drivers & downloads.
5 Click the Detect Drivers button.
6 Review and agree to the Terms and Conditions to use SupportAssist, then click Continue.
7 If necessary, your computer starts to download and install SupportAssist.
NOTE: Review on-screen instructions for browser-specic instructions.
8 Click View Drivers for My System.
9 Click Download and Install to download and install all driver updates detected for your computer.
10 Select a location to save the les.
11 If prompted, approve requests from User Account Control to make changes on the system.
12 The application installs all drivers and updates identied.
NOTE: Not all les can be installed automatically. Review the installation summary to identify if manual installation is
necessary.
13 For manual download and installation, click Category.
14 Click Chipset in the drop-down list.
15 Click Download to download the USB driver for your computer.
16 After the download is complete, navigate to the folder where you saved USB driver le.
17 Double-click the USB driver le icon and follow the instructions on screen to install the driver.
Table 5. USB driver before and after installation
Before InstallationAfter Installation
Downloading the chipset driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Enter the Service Tag of your computer, and then click Submit.
: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.
NOTE
4 Click Drivers & downloads.
5 Click the Detect Drivers button.
6 Review and agree to the Terms and Conditions to use SupportAssist, then click Continue.
7 If necessary, your computer starts to download and install SupportAssist.
: Review on-screen instructions for browser-specic instructions.
NOTE
8 Click View Drivers for My System.
9 Click Download and Install to download and install all driver updates detected for your computer.
10 Select a location to save the les.
Downloading drivers
84
11 If prompted, approve requests from User Account Control to make changes on the system.
12 The application installs all drivers and updates identied.
NOTE: Not all les can be installed automatically. Review the installation summary to identify if manual installation is
necessary.
13 For manual download and installation, click Category.
14 Click Chipset in the drop-down list.
15 Click Download to download the appropriate chipset driver for your computer.
16 After the download is complete, navigate to the folder where you saved the chipset driver le.
17 Double-click the chipset driver le icon and follow the instructions on the screen to install the driver.
Downloading the network driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.
4 Click Drivers & downloads.
5 Click the Detect Drivers button.
6 Review and agree to the Terms and Conditions to use SupportAssist, then click Continue.
7 If necessary, your computer starts to download and install SupportAssist.
NOTE
: Review on-screen instructions for browser-specic instructions.
8 Click View Drivers for My System.
9 Click Download and Install to download and install all driver updates detected for your computer.
10 Select a location to save the les.
11 If prompted, approve requests from User Account Control to make changes on the system.
12 The application installs all drivers and updates identied.
NOTE
: Not all les can be installed automatically. Review the installation summary to identify if manual installation is
necessary.
13 For manual download and installation, click Category.
14 Click Network in the drop-down list.
15 Click Download to download the network driver for your computer.
16 Save the le, and after the download is complete, navigate to the folder where you saved the network driver le.
17 Double-click the network driver le icon and follow the instructions on screen.
Table 6. Network driver before and after installation
Before installationAfter installation
Downloading drivers85
48
System setup
NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed.
Topics:
•Boot Sequence
•Navigation keys
•BIOS overview
•Entering BIOS setup program
•System setup options
Boot Sequence
Boot Sequence allows you to bypass the System Setup–dened boot device order and boot directly to a specic device (for example:
optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can:
•Access System Setup by pressing F2 key
•Bring up the one-time boot menu by pressing F12 key
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are:
•Removable Drive (if available)
•STXXXX Drive
NOTE
: XXX denotes the SATA drive number.
•Optical Drive (if available)
•SATA Hard Drive (if available)
•Diagnostics
NOTE
: Choosing Diagnostics, will display the ePSA diagnostics screen.
The boot sequence screen also displays the option to access the System Setup screen.
Navigation keys
NOTE
: For most of the System Setup options, changes that you make are recorded but do not take eect until you restart the
system.
KeysNavigation
Up arrowMoves to the previous eld.
Down arrowMoves to the next eld.
EnterSelects a value in the selected eld (if applicable) or follow the link in the eld.
SpacebarExpands or collapses a drop‐down list, if applicable.
TabMoves to the next focus area.
86System setup
KeysNavigation
NOTE: For the standard graphics browser only.
EscMoves to the previous page until you view the main screen. Pressing Esc in the main screen displays a message
that prompts you to save any unsaved changes and restarts the system.
BIOS overview
CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can
make your computer work incorrectly.
NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen
information for future reference.
Use the BIOS Setup program for the following purposes:
•Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
•Change the system conguration information.
•Set or change a user-selectable option, such as the user password, type of hard drive installed, and enabling or disabling base devices.
Entering BIOS setup program
1 Turn on (or restart) your computer.
2 During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately.
NOTE
: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for
it, and then press F2. If you press F2 before the F2 prompt, this keystroke is lost. If you wait too long and the operating
system logo appears, continue to wait until you see the desktop. Then, turn o your computer and try again.
Enabling or disabling the USB in BIOS setup program
1 Turn on or restart your computer.
2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program.
The BIOS setup program is displayed.
3 On the left pane, select Settings > System Conguration > USB Conguration.
The USB conguration is displayed on the right pane.
4 Select or clear the Enable External USB Port check box to enable or disable it, respectively.
5 Save the settings and exit.
Identifying the hard drive in BIOS setup program
1 Turn on or restart your computer.
2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program.
A list of hard drives are displayed under the System Information in the General group.
Checking the system memory in BIOS setup program
1 Turn on or restart your computer.
2 Press F2 when the Dell logo is displayed to enter the BIOS setup program.
3 On the left pane, select Settings > General > System Information.
System setup
87
The memory information is displayed on the right pane.
System setup options
NOTE: Depending on this computer and its installed devices, the items listed in this section may or may not be displayed.
Table 7. System setup options—System information menu
General-System Information
System Information
BIOS VersionDisplays the BIOS version number.
Service TagDisplays the Service Tag of the computer.
Asset TagDisplays the Asset Tag of the computer.
Ownership TagDisplays the ownership tag of the computer.
Manufacture DateDisplays the manufacture date of the computer.
Ownership DateDisplays the ownership date of the computer.
Express Service CodeDisplays the express service code of the computer.
Memory Information
Memory InstalledDisplays the total computer memory installed.
Memory AvailableDisplays the total computer memory available.
Memory SpeedDisplays the memory speed.
Memory Channel ModeDisplays single or dual channel mode.
Memory TechnologyDisplays the technology used for the memory.
DIMM A SizeDisplays the DIMM A memory size.
DIMM B SizeDisplays the DIMM B memory size.
Processor Information
Processor TypeDisplays the processor type.
Core CountDisplays the number of cores on the processor.
Processor IDDisplays the processor identication code.
Current Clock SpeedDisplays the current processor clock speed.
Minimum Clock SpeedDisplays the minimum processor clock speed.
Maximum Clock SpeedDisplays the maximum processor clock speed.
Processor L2 CacheDisplays the processor L2 Cache size.
Processor L3 CacheDisplays the processor L3 Cache size.
HT CapableDisplays whether the processor is hyper-threading (HT) capable.
64-Bit TechnologyDisplays whether 64-bit technology is used.
Device Information
M.2 SATADisplays the M.2 SATA device information.
Primary Hard DriveDisplays the primary hard drive.
M.2 PCIe SSD-0Displays the M.2 PCIe solid state drive.
Passthrough MAC AddressDisplays the pass-through MAC address.
Video ControllerDisplays the video controller.
88System setup
General-System Information
Video BIOS VersionDisplays the video BIOS version.
Video MemoryDisplays the video memory.
Panel TypeDisplays the display panel type.
Native ResolutionDisplays the display resolution.
Audio ControllerDisplays the audio controller.
Wi-Fi DeviceDisplays the wireless device.
Bluetooth DeviceDisplays the Bluetooth device.
Battery InformationDisplays the battery health information.
Boot Sequence
Boot SequenceDisplays the boot sequence.
Boot List OptionDisplays the available boot options.
Advanced Boot Options
Enable Legacy Option ROMsEnable or disable legacy option ROMs.
Enable Attempt Legacy BootEnable or disable attempts to legacy boot when the computer fails to boot in UEFI
boot mode.
Enable UEFI Network StackEnable or disable the UEFI network stack.
UEFI Boot Path SecurityEnables or disables prompts for the administrator password when booting from UEFI.
Date/TimeDisplays the current date in MM/DD/YY format and current time in HH:MM:SS
AM/PM format.
Table 8. System setup options—System conguration menu
System Conguration
SATA OperationCongure operating mode of the integrated SATA hard drive controller.
DrivesEnable or disable various drives on board.
SMART ReportingEnable or disable SMART reporting during system startup.
USB Conguration
Enable Boot SupportEnable or disable booting from USB mass storage devices such as external hard drive,
optical drive, and USB drive.
Enable External USB PortEnable or disable the external USB port.
Enable Thunderbolt portsEnable or disable the thunderbolt ports.
Enable Thunderbolt Boot SupportEnable or disable booting from USB mass storage devices connected to the
thunderbolt ports.
Always Allow Dell DocksEnable or disable the computer to always allow the Dell docking stations.
Enable Thunderbolt (and PCIe behind TBT)
Pre-boot
USB PowerShareEnable or disable charging external devices through the USB PowerShare port.
AudioEnable or disable the integrated audio controller.
Keyboard illuminationCongure the operating mode of the keyboard illumination feature.
TouchscreenEnables or disables the touch screen.
Miscellaneous DevicesEnable or disable various onboard devices.
Enable CameraEnable or disable the camera.
Enable or disable the Thunderbolt (and PCIe behind Thunderbolt) preboot.
System setup89
System Conguration
Enable Secure Digital (SD) CardEnable or disable the SD card.
Enable Secure Digital (SD) Card BootEnable or disable booting from the SD card.
Secure Digital (SD) Card Read-Only ModeEnable or disable the SD card read-only mode.
Table 9. System setup options—Video menu
Video
LCD BrightnessSet the panel brightness independently for battery and AC power.
Table 10. System setup options—Security menu
Security
Admin PasswordSet, change, or delete the administrator password.
System PasswordSet, change, or delete the system password.
Strong PasswordEnable or disable strong passwords.
Password CongurationControl the minimum and maximum number of characters allowed for administrator
and system passwords.
Password BypassBypass system (boot) password and internal hard disk password prompts during a
system restart.
Password ChangeEnable or disable changes to the system and hard disk passwords when an
administrator password is set.
Non-Admin Setup ChangesDetermines whether changes to the setup option are permitted when an
administrator password is set.
UEFI Capsule Firmware UpdatesEnable or disable BIOS updates through UEFI capsule update packages.
TPM 1.2 SecurityEnable or disable Trusted Platform Module (TPM) visibility to the operating system.
Computrace(R)Enable or disable the BIOS module interface of the optional Computrace service.
CPU XD SupportEnable or disable the execute disable mode of the processor.
OROM Keyboard AccessEnable or disable access to Option ROM (OROM) conguration screens during boot.
Admin Setup LockoutEnable to prevent users from entering the BIOS setup when an administrator
password is set.
Master Password LockoutEnable or disable master password support.
Table 11. System setup options—Secure boot menu
Secure Boot
Secure Boot EnableEnable or disable the secure boot feature.
Expert Key Management
Expert Key ManagementEnable or disable expert key management.
Custom Mode Key ManagementSelect custom values for expert key management.
90System setup
Table 12. System setup options—Intel Software Guard Extensions menu
Intel Software Guard Extensions
Intel SGX EnableEnable or disable Intel Software Guard Extensions (SGX).
Enclave Memory SizeSet the Intel SGX enclave reserve memory size.
Performance
Multi Core SupportEnable multiple cores.
Default: Enabled.
Intel SpeedStepEnable or disable the Intel SpeedStep technology.
Default: Enabled.
NOTE: If enabled, the processor clock speed and core voltage are adjusted
dynamically based on the processor load.
C-States ControlEnable or disable additional processor sleep states.
Default: Enabled.
Intel TurboBoostEnable or disable Intel TurboBoost mode in the processor.
Default: Enabled.
HyperThread controlEnable or disable hyper-threading in the processor.
Default: Enabled.
Power Management
AC BehaviorEnables the system to power-on automatically, when an AC power adaptor is
connected.
Auto on TimeEnable to set the computer to turn on automatically every day or on a pre-selected
date and time. This option can be congured only if the Auto On Time is set to
everyday, weekdays, or selected days.
Default: Disabled.
USB Wake SupportEnable the USB devices to wake the computer from standby mode.
Wake on LANEnable the LAN signal to wake the computer from standby mode.
NOTE: This feature only works when the computer is connected to an AC
power adaptor.
Block SleepEnable or disable the sleep state.
Peak ShiftCongure the AC power usage.
Advanced Battery Charge CongurationEnable from the beginning of the day to a specied work period.
Primary Battery Charge CongurationSet the primary battery charge setting with a pre-selected custom charge start and
stop.
Default: Adaptive.
POST Behavior
Adapter WarningsEnable or disable adapter warnings.
Default: Enabled.
Keypad (Embedded)Enable or disable the keypad that is embedded in the internal keyboard.
Num lock EnableEnable or disable the numeric lock—numlock.
Default: Enabled.
System setup91
Intel Software Guard Extensions
Fn Key EmulationEnable or disable the function (fn) key emulation.
Fn Lock OptionsEnable or disable the function (fn) lock mode.
Fast-bootEnable to set the speed of the boot process.
Default: Thorough.
Extend BIOS POST TimeCongure the additional preboot delay.
Full Screen logoEnable or disable the full screen logo.
Warnings and ErrorsCongure the boot process behavior when warnings or errors are detected.
Table 13. System setup options—Manageability
MEBx HotkeyEnable or disable the Intel Management Engine BIOS Extension (Intel MEBX) hot key
when the system boots.
Table 14. System setup options—Virtualization support menu
Virtualization Support
VirtualizationSpecify whether a Virtual Machine Monitor can utilize the additional hardware
capabilities provided by Intel Virtualization Technology.
VT for Direct I/OSpecify whether a Virtual Machine Monitor can utilize the additional hardware
capabilities provided by Intel Virtualization Technology for Direct I/O.
Table 15. System setup options—Wireless menu
Wireless
Wireless SwitchDetermine which wireless devices can be controlled by the wireless switch.
Wireless Device EnableEnable or disable internal wireless devices.
Table 16. System setup options—Maintenance menu
Maintenance
Service TagDisplay the system’s Service Tag.
Asset TagCreate a system asset tag.
BIOS DowngradeControl ashing of the system rmware to previous revisions.
Data WipeEnable to securely erase data from all internal storage devices.
BIOS RecoveryEnable to recover corrupted BIOS using a recovery le on the primary hard drive or
from an external USB storage device.
Table 17. System setup options—System Logs menu
System Logs
BIOS EventsDisplay BIOS-related events in system logs.
Thermal EventsDisplay thermal-related events in system logs.
Power EventsDisplay power-related events in system logs.
92System setup
Table 18. System setup options—SupportAssist System Resolution
SupportAssist System Resolution
Auto OS Recovery ThresholdControl the automatic boot ow for the SupportAssist System Resolution console and
for the Dell OS Recovery tool.
SupportAssist OS RecoveryEnable or disable the boot ow for the SupportAssist OS Recovery tool in the event
of certain system errors.
System setup93
49
System and setup password
Table 19. System and setup password
Password typeDescription
System passwordPassword that you must enter to log on to your system.
Setup passwordPassword that you must enter to access and make changes to the
BIOS settings of your computer.
You can create a system password and a setup password to secure your computer.
CAUTION: The password features provide a basic level of security for the data on your computer.
CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended.
NOTE: System and setup password feature is disabled.
Topics:
•Assigning a system password and setup password
•Deleting or changing an existing system setup password
•Clearing forgotten passwords
•Clearing CMOS settings
•Real Time Clock (RTC) battery reset
•Flashing BIOS (USB key)
Assigning a system password and setup password
You can assign a new System Password only when the status is in Not Set.
To enter the system setup, press F2 immediately after a power-on or re-boot.
1 In the System BIOS or System Setup screen, select Security and press Enter.
The Security screen is displayed.
2 Select System Password and create a password in the Enter the new password eld.
Use the following guidelines to assign the system password:
•A password can have up to 32 characters.
•The password can contain the numbers 0 through 9.
•Only lower case letters are valid, upper case letters are not allowed.
•Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).
3 Type the system password that you entered earlier in the Conrm new passwordeld and click OK.
4 Press Esc and a message prompts you to save the changes.
5 Press Y to save the changes.
The computer reboots.
94System and setup password
Deleting or changing an existing system setup
password
Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or
Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked.
To enter the System Setup, press F2 immediately after a power-on or reboot.
1 In the System BIOS or System Setup screen, select System Security and press Enter.
The System Security screen is displayed.
2 In the System Security screen, verify that Password Status is Unlocked.
3 Select System Password, alter or delete the existing system password and press Enter or Tab.
4 Select Setup Password, alter or delete the existing setup password and press Enter or Tab.
NOTE: If you change the System and/or Setup password, re-enter the new password when promoted. If you delete the
System and/or Setup password, conrm the deletion when promoted.
5 Press Esc and a message prompts you to save the changes.
6 Press Y to save the changes and exit from System Setup.
The computer reboot.
Clearing forgotten passwords
Contact Dell technical support to clear the forgotten passwords, see www.dell.com/contactdell.
Clearing CMOS settings
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
3 Remove the coin-cell battery.
4 Wait for one minute.
5 Replace the coin-cell battery.
6 Replace the battery (half-length) or the battery (full-length).
7 Replace the base cover.
Real Time Clock (RTC) battery reset
Press and hold the power button for 25 seconds to force Real Time Clock (RTC) battery reset.
Flashing BIOS (USB key)
1 Follow the procedure from step 1 to step 7 in "Flashing the BIOS" to download the latest BIOS setup program le.
2 Create a bootable USB drive. For more information see the knowledge base article SLN143196 at www.dell.com/support.
3 Copy the BIOS setup program le to the bootable USB drive.
4 Connect the bootable USB drive to the computer that needs the BIOS update.
5 Restart the computer and press F12 when the Dell logo is displayed on the screen.
6 Boot to the USB drive from the One Time Boot Menu.
7 Type the BIOS setup program lename and press Enter.
8 The BIOS Update Utility appears. Follow the instructions on the screen to complete the BIOS update.
System and setup password
95
Troubleshooting
Flashing the BIOS
You may need to ash (update) the BIOS when an update is available or when you replace the system board.
Follow these steps to ash the BIOS:
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4 Click Drivers & downloads > Find it myself.
5 Select the operating system installed on your computer.
6 Scroll down the page and expand BIOS.
7 Click Download to download the latest version of the BIOS for your computer.
8 After the download is complete, navigate to the folder where you saved the BIOS update le.
9 Double-click the BIOS update le icon and follow the instructions on the screen.
50
Reinstall Windows using a USB recovery drive
CAUTION
computer before beginning this task.
NOTE: Before reinstalling Windows, ensure your computer has more than 2 GB of memory and more than 32 GB of storage
space.
NOTE: This process may take up to an hour to complete and your computer will restart during the recovery process.
1 Connect the USB recovery drive to your computer.
2 Restart your computer.
3 Press F12 after the Dell logo is displayed on the screen to access the boot menu.
A Preparing one-time boot menu message appears.
4 After the boot menu loads, select the USB recovery device under UEFI BOOT.
The system reboots and a screen to Choose the keyboard layout is displayed.
5 Choose your keyboard layout.
6 In the Choose an option screen, click Troubleshoot.
7 Click Recover from a drive.
8 Choose one of the following options:
•Just remove my les to do a quick format.
•Fully clean the drive to do a complete format.
9 Click Recover to start the recovery process.
: This process formats the hard drive and removes all data on your computer. Ensure that you back up data on your
Fixing a no-boot issue caused by USB-boot support
Sometimes the computer does not boot to the operating system when USB devices are connected to the computer during startup. This
behavior occurs because the computer is looking for bootable les in connected USB devices.
96Troubleshooting
Either disconnect USB devices before booting or follow these steps to x the no-boot issue.
1 Turn on or restart your computer.
2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program.
The BIOS setup program is displayed.
3 On the left pane, select Settings > System Conguration > USB Conguration.
The USB conguration is displayed on the right pane.
4 Clear the Enable Boot Support check box to disable it.
5 Save the settings and exit.
Enhanced Pre-Boot System Assessment (ePSA)
diagnostics
CAUTION: Use the ePSA diagnostics to test only your computer. Using this program with other computers may cause invalid
results or error messages.
The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the
BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device
groups allowing you to:
•Run tests automatically or in an interactive mode
•Repeat tests
•Display or save test results
•Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
•View status messages that inform you if tests are completed successfully
•View error messages that inform you of problems encountered during testing
: Some tests for specic devices require user interaction. Always ensure that you are present at the computer terminal
NOTE
when the diagnostic tests are performed.
For more information, see Dell EPSA Diagnostic 3.0.
Running the ePSA Diagnostics
1 Invoke diagnostics boot by either of the methods suggested above
2 Once on one time boot menu use up/down arrow key to navigate to ePSA or diagnostics and press <return> key to launch
1Fn+PWR will ash diagnostics boot selected on screen and launch ePSA/diagnostics directly.
3 On the boot menu screen, select the Diagnostics option.
4 Press the arrow in the lower-right corner to go to the page listing.
The items detected are listed and will be tested
5 If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
2To run a diagnostic test on a specic device
6 Press Esc and click Yes to stop the diagnostic test.
7 Select the device from the left pane and click Run Tests.
8 Repeat Step 4 and Step 8
Diagnostics
Power and battery-status light
Indicates the power and battery-charge status.
Troubleshooting
97
Solid white – Power adapter is connected and the battery has more than 5 percent charge.
Amber – Computer is running on battery and the battery has less than 5 percent charge.
O
•Power adapter is connected and the battery is fully charged.
•Computer is running on battery and the battery has more than 5 percent charge.
•Computer is in sleep state, hibernation, or turned o.
The power and battery-status light blinks amber along with beep codes indicating failures.
For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by
a pause. This 2,3 pattern continues until the computer is turned o indicating no memory or RAM is detected.
The following table shows dierent light patterns and what they indicate.
Table 20. Diagnostics
Light PatternProblem description
2,1CPU failure
2,2System board: BIOS and ROM failure
2,3No memory or RAM detected
2,4Memory or RAM failure
2,5Invalid memory installed
2,6System board or chipset error
2,7LCD failure
3,1CMOS battery failure
3,2PCI/video card failure
3,3Recovery image not found
3,4Recovery image found but invalid
The computer may emit a series of beeps during start-up if the errors or problems cannot be displayed. The repetitive beep codes help the
user troubleshoot problems with the computer.
Camera status light: Indicates whether the camera is in use.
•Solid white – Camera is in use.
•O – Camera is not in use.
Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.
•Solid white – Caps Lock enabled.
•O – Caps Lock disabled.
Flea power release
Flea power is the residual static electricity that remains on the computer even after it has been powered o and the battery has been
removed. The following procedure provides the instructions on how to conduct ea power release:
1 Turn o your computer.
2 Remove the base cover.
3 Press and hold the power button for 15 seconds to drain the ea power.
Troubleshooting
98
4 Replace the base cover.
5 Turn on your computer.
Wi-Fi power cycle
If your computer is unable to access the internet due to Wi-Fi connectivity issues a Wi-Fi power cycle procedure may be performed. The
following procedure provides the instructions on how to conduct a Wi-Fi power cycle:
NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.
1 Turn o your computer.
2 Turn o the modem.
3 Turn o the wireless router.
4 Wait for 30 seconds.
5 Turn on the wireless router.
6 Turn on the modem.
7 Turn on your computer.
Troubleshooting99
Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help resources:
Table 21. Self-help resources
Information about Dell products and serviceswww.dell.com
Dell Help & Support app
Tips
Contact SupportIn Windows search, type Contact Support, and press Enter.
Online help for operating systemwww.dell.com/support/windows
www.dell.com/support/linux
51
Troubleshooting information, user manuals, setup instructions,
product specications, technical help blogs, drivers, software
updates, and so on.
Dell knowledge base articles for a variety of computer concerns.
Learn and know the following information about your product:
•Product specications
•Operating system
•Setting up and using your product
•Data backup
•Troubleshooting and diagnostics
•Factory and system restore
•BIOS information
www.dell.com/support
1Go to www.dell.com/support.
2Type the subject or keyword in the Search box.
3Click Search to retrieve the related articles.
See Me and My Dell at www.dell.com/support/manuals.
To locate the Me and My Dell relevant to your product, identify your
product through one of the following:
•Select Detect Product.
•Locate your product through the drop-down menu under View Products.
•Enter the Service Tag number or Product ID in the search bar.
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.
: Availability varies by country and product, and some services may not be available in your country.
NOTE
NOTE: If you do not have an active internet connection, you can nd contact information on your purchase invoice, packing slip,
bill, or Dell product catalog.
100Getting help and contacting Dell
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