Page 1
XPS 13 2-in-1 (9310 2n1)
Setup and Specifications
Reg ula tor y M ode l: P10 3G
Reg ula tor y T ype : P 103 G00 2
Nov emb er 202 0
Rev . A 01
Page 2
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EM C, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Oth er
trademarks may be trademarks of their respective owners.
Page 3
Contents
Chapter 1: Set up your XPS 13 2-in-1 (9310 2n1)............................................................................ 4
Chapter 2: Views of XPS 13 2-in-1 (9310 2n1)................................................................................ 6
Front....................................................................................................................................................................................... 6
Left..........................................................................................................................................................................................6
Right........................................................................................................................................................................................7
Base.........................................................................................................................................................................................7
Display.................................................................................................................................................................................... 8
Bottom................................................................................................................................................................................... 9
Modes..................................................................................................................................................................................... 9
Chapter 3: Specifications of XPS 13 2-in-1 (9310 2n1).................................................................. 11
Dimensions and weight......................................................................................................................................................11
Processor..............................................................................................................................................................................11
Chipset..................................................................................................................................................................................12
Operating system............................................................................................................................................................... 12
Memory.................................................................................................................................................................................12
External ports......................................................................................................................................................................13
Internal slots........................................................................................................................................................................ 13
Communications................................................................................................................................................................. 13
Audio..................................................................................................................................................................................... 14
Storage................................................................................................................................................................................. 14
Media-card reader............................................................................................................................................................. 15
Keyboard.............................................................................................................................................................................. 15
Camera................................................................................................................................................................................. 16
Touchpad............................................................................................................................................................................. 16
Touchpad gestures.......................................................................................................................................................17
Power adapter.....................................................................................................................................................................17
Battery.................................................................................................................................................................................. 17
Display...................................................................................................................................................................................18
Fingerprint reader.............................................................................................................................................................. 19
GPU—Integrated............................................................................................................................................................... 19
Operating and storage environment..............................................................................................................................19
Chapter 4: Dell low blue light display........................................................................................... 21
Chapter 5: Keyboard shortcuts of XPS 13 2-in-1 (9310 2n1)......................................................... 22
Chapter 6: Getting help and contacting Dell................................................................................ 24
Contents 3
Page 4
Set up your XPS 13 2-in-1 (9310 2n1)
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
1. Connect the power adapter and press the power button.
1
NOTE: To conserve battery power, the battery might enter power saving mode. Connect the power adapter and press
the power button to turn on the computer.
2. Finish operating system setup.
For Ubuntu:
Follow the on-screen instructions to complete the setup. For more information about installing and configuring Ubuntu, see
the knowledge base articles SLN151664 and SLN151748 at www.dell.com/support.
For Windows:
Follow the on-screen instructions to complete the setup. When setting up, Dell recommends that you:
● Connect to a network for Windows updates.
If connecting to a secured wireless network, enter the password for the wireless network access when
NOTE:
prompted.
● If connected to the internet, sign-in with or create a Microsoft account. If not connected to the internet, create an
offline account.
● On the Support and Protection screen, enter your contact details.
3. Locate and use Dell apps from the Windows Start menu—Recommended.
4 Set up your XPS 13 2-in-1 (9310 2n1)
Page 5
Table 1. Locate Dell apps
Resources Description
My Dell
Centralized location for key Dell applications, help articles, and other important information about
your computer. It also notifies you about the warranty status, recommended accessories, and
software updates if available.
SupportAssist
Pro-actively checks the health of your computer’s hardware and software. The SupportAssist OS
Recovery tool troubleshoots issues with the operating system. For more information, see the
SupportAssist documentation at www.dell.com/support.
NOTE: In SupportAssist, click the warranty expiry date to renew or upgrade your warranty.
Dell Update
Updates your computer with critical fixes and latest device drivers as they become available. For
more information about using Dell Update, see the knowledge base article SLN305843 at
www.dell.com/support.
Dell Digital Delivery
Download software applications, which are purchased but not pre-installed on your computer. For
more information about using Dell Digital Delivery, see the knowledge base article 153764 at
www.dell.com/support.
Set up your XPS 13 2-in-1 (9310 2n1) 5
Page 6
Views of XPS 13 2-in-1 (9310 2n1)
Front
1. Power and battery-status light
Indicates the power state and battery state of the computer.
Solid white—Power adapter is connected and the battery is charging.
Solid amber—Battery charge is low or critical.
Off—Battery is fully charged.
2
NOTE:
On certain computer models, the power and battery-status light are also used for diagnostics. For more
information, see the Troubleshooting section in your computer’s Service Manual.
Left
1. Thunderbolt 4 (USB4) USB Type-C port with Power Delivery
Supports up to USB4 Gen 3x2, DisplayPort 1.4a, and Thunderbolt 4, also enables you to connect to an external display using
a display adapter. Provides data transfer rates of up to 40 Gbps for USB4 Gen 3x2 and Thunderbolt 4. Supports Power
Delivery that enables two-way power supply between devices. Provides up to 5 V/3 A power output that enables faster
charging.
NOTE: A USB Type-C to DisplayPort adapter (sold separately) is required to connect a DisplayPort device.
2. microSD-card slot
Reads from and writes to the microSD-card.
6 Views of XPS 13 2-in-1 (9310 2n1)
Page 7
Right
1. Thunderbolt 4 (USB4) USB Type-C port with Power Delivery
Supports up to USB4 Gen 3x2, DisplayPort 1.4a, and Thunderbolt 4, also enables you to connect to an external display using
a display adapter. Provides data transfer rates of up to 40 Gbps for USB4 Gen 3x2 and Thunderbolt 4. Supports Power
Delivery that enables two-way power supply between devices. Provides up to 5 V/3 A power output that enables faster
charging.
NOTE: A USB Type-C to DisplayPort adapter (sold separately) is required to connect a DisplayPort device.
2. Headset port
Connect headphones or a headset (headphone and microphone combo).
Base
1. Touchpad
Move your finger on the touchpad to move the mouse pointer. Tap to left-click and two fingers tap to right-click.
2. Left-click area
Press to left-click.
3. Right-click area
Press to right-click.
4. Power button with fingerprint reader
Press to turn on the computer if it is turned off, in sleep state, or in hibernate state.
Views of XPS 13 2-in-1 (9310 2n1)
7
Page 8
When the computer is turned on, press the power button to put the computer into sleep state; press and hold the power
button for 10 seconds to force shut-down the computer.
Place your finger on the power button to log in with the fingerprint reader.
NOTE: You can customize power-button behavior in Windows. For more information, see Me and My Dell at
www.dell.com/support/manuals.
Display
1.
Left microphone
Provides digital sound input for audio recording and voice calls.
2. Ambient-light sensor
The sensor detects the ambient light and automatically adjusts the keyboard backlight and display brightness.
3. RGB and infrared camera
Enables you to video chat, capture photos, and record videos in RGB and infrared.
4. Camera-status light
Turns on when the camera is in use.
5. Right microphone
Provides digital sound input for audio recording and voice calls.
8
Views of XPS 13 2-in-1 (9310 2n1)
Page 9
Bottom
1. Left speaker
Provides audio output.
2. Service Tag label
The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware
components in your computer and access warranty information.
3. Right speaker
Provides audio output.
Modes
Notebook
Views of XPS 13 2-in-1 (9310 2n1)
9
Page 10
Tablet
Stand
Tent
10
Views of XPS 13 2-in-1 (9310 2n1)
Page 11
Specifications of XPS 13 2-in-1 (9310 2n1)
Dimensions and weight
The following table lists the height, width, depth, and weight of your XPS 13 2-in-1 (9310 2n1).
Table 2. Dimensions and weight
Description Values
Height: 14.35 mm (0.56 in.)
Width 297 mm (11.69 in.)
Depth 207 mm (8.15 in.)
Starting weight 1.32 kg (2.90 lb)
NOTE: The weight of your computer depends on the
configuration ordered and manufacturing variability.
3
Processor
The following table lists the details of the processors supported by your XPS 13 2-in-1 (9310 2n1).
Table 3. Processor
Description Option one Option two Option three Option Four Option Five
Processor type
Processor
wattage
Processor core
count
Processor thread
count
Processor speed
Processor cache
Integrated
graphics
11th Generation
Intel Core
i3-1115G4
13 W 13 W 15 W 13 W 15 W
2 4 4 4 4
4 8 8 8 8
Up to 4.1 GHz Up to 4.2 GHz Up to 4.4 GHz Up to 4.7 GHz Up to 4.8 GHz
6 MB 8 MB 8 MB 12 MB 12 MB
Intel UHD
Graphics
11th Generation
Intel Core
i5-1135G7
Intel Iris Xe
Graphics
11th Generation
Intel Core
i5-1145G7
Intel Iris Xe
Graphics
11th Generation Intel
Core i7-1165G7
Intel Iris Xe Graphics Intel Iris Xe Graphics
11th Generation Intel
Core i7-1185G7
Specifications of XPS 13 2-in-1 (9310 2n1) 11
Page 12
Chipset
The following table lists the details of the chipset supported by your XPS 13 2-in-1 (9310 2n1).
Table 4. Chipset
Description Values
Chipset
Processor
DRAM bus width
Flash EPROM
PCIe bus
Tiger Lake PCH-LP
11th Generation Intel Core i3/i5/i7
64-bit
32 MB
Up to Gen 3
Operating system
Your XPS 13 2-in-1 (9310 2n1) supports the following operating systems:
● Windows 10 Home (64-bit)
● Windows 10 Pro (64-bit)
Memory
The following table lists the memory specifications of your XPS 13 2-in-1 (9310 2n1).
Table 5. Memory specifications
Description Values
Memory slots
Memory type
Memory speed
Maximum memory configuration
Minimum memory configuration
Memory configurations supported
N/A
NOTE: The memory modules are integrated on the
system board.
Dual-channel LPDDR4X
4267 MHz
32 GB
8 GB
● 8 GB at 4267 MHz
● 16 GB at 4267 MHz
● 32 GB at 4267 MHz
12 Specifications of XPS 13 2-in-1 (9310 2n1)
Page 13
External ports
The following table lists the external ports on your XPS 13 2-in-1 (9310 2n1).
Table 6. External ports
Description Values
USB ports
Audio port
Video port
Media-card reader
Docking port
Power-adapter port
Security
Two Thunderbolt 4 (USB4) USB Type-C port with Power
Delivery
One headset (headphone and microphone combo) port
N/A
One micro-SD card slot
N/A
USB Type-C port
N/A
Internal slots
The following table lists the internal slots of your XPS 13 2-in-1 (9310 2n1).
Table 7. Internal slots
Description Values
M.2
One M.2 slot for WiFi and Bluetooth module
NOTE: The wireless module is integrated on the system
board. It is not replaceable.
NOTE: To learn more about the features of different
types of M.2 cards, see the knowledge base article
SLN301626 at www.dell.com/support.
Communications
Wireless module
The following table lists the Wireless Local Area Network (WLAN) modules that are supported on your XPS 13 2-in-1 (9310 2n1)
NOTE: The wireless module is integrated on the system board.
Table 8. Wireless module specifications
Description Option one Option two
Model number
Transfer rate
Frequency bands supported
Killer 1650s Intel AX201
Up to 2400 Mbps Up to 2400 Mbps
2.4 GHz/5 GHz 2.4 GHz/5 GHz
Specifications of XPS 13 2-in-1 (9310 2n1) 13
Page 14
Table 8. Wireless module specifications (continued)
Description Option one Option two
Wireless standards
Encryption
Bluetooth
● WiFi 802.11a/b/g
● Wi-Fi 4 (WiFi 802.11n)
● Wi-Fi 5 (WiFi 802.11ac)
● Wi-Fi 6 (WiFi 802.11ax)
● 64-bit/128-bit WEP
● AES-CCMP
● TKIP
Bluetooth 5.1 Bluetooth 5.1
Audio
The following table lists the audio specifications of your XPS 13 2-in-1 (9310 2n1).
Table 9. Audio specifications
Description Values
Audio controller
Stereo conversion
Internal audio interface
Realtek ALC3281-CG
Supported
High definition audio interface
● WiFi 802.11a/b/g
● Wi-Fi 4 (WiFi 802.11n)
● Wi-Fi 5 (WiFi 802.11ac)
● Wi-Fi 6 (WiFi 802.11ax)
● 64-bit/128-bit WEP
● AES-CCMP
● TKIP
External audio interface
Number of speakers
Internal-speaker amplifier
External volume controls
Speaker output:
Average speaker output
Peak speaker output
Subwoofer output
Microphone
Universal Audio Jack
2
Supported (Audio codec integrated)
Keyboard shortcut controls
2 W
2.5 W
Not supported
Digital-array microphones
Storage
This section lists the storage options on your XPS 13 2-in-1 (9310 2n1).
Your XPS 13 2-in-1 (9310 2n1) supports one of the following storage configurations:
● One 1620 onboard solid-state drive
NOTE: The solid-state drive is integrated on the system board. It is not replaceable.
The primary drive of your XPS 13 2-in-1 (9310 2n1) varies with the storage configuration. For computers:
● with a M.2 drive, the M.2 drive is the primary drive
14
Specifications of XPS 13 2-in-1 (9310 2n1)
Page 15
Table 10. Storage specifications
Storage type Interface type Capacity
M.2 1620 solid-state drive PCIe Gen3 x4 NVMe, up to 32 Gbps Up to 1 TB
Media-card reader
The following table lists the media cards supported by your XPS 13 2-in-1 (9310 2n1).
Table 11. Media-card reader specifications
Description Values
Media-card type
Media-cards supported
NOTE: The maximum capacity supported by the media-card reader varies depending on the standard of the media card
installed in your computer.
One micro-SD card slot
● Micro Secure Digital (mSD)
● Micro Secure Digital High Capacity (mSDHC)
● Micro Secure Digital Extended Capacity (mSDXC)
Keyboard
The following table lists the keyboard specifications of your XPS 13 2-in-1 (9310 2n1).
Table 12. Keyboard specifications
Description Values
Keyboard type
Keyboard layout
Number of keys
Backlit keyboard
QWERTY
● United States and Canada: 81 keys
● United Kingdom: 82 keys
● Japan: 85 keys
Keyboard size
Keyboard shortcuts
X=19.05 mm key pitch
Y=18.05 mm key pitch
Some keys on your keyboard have two symbols on them.
These keys can be used to type alternate characters or to
perform secondary functions. To type the alternate character,
press Shift and the desired key. To perform secondary
functions, press Fn and the desired key.
NOTE: You can define the primary behavior of the
function keys (F1–F12) changing Function Key Behavior
in BIOS setup program.
For more information, see Keyboard shortcuts.
Specifications of XPS 13 2-in-1 (9310 2n1) 15
Page 16
Camera
Table 13. Camera specifications
Description Values
Number of cameras
Type
Location
Sensor type
Resolution
Camera
Still image
Video
Infrared camera
Still image
Video
Diagonal viewing angle
Camera
Infrared camera
One
RGB and infrared HD camera
Front camera
CMOS sensor technology
0.92 megapixel
1280 x 720 (HD) at 30 fps
0.23 megapixel
640 x 360 at 15 fps
78 degrees
78 degrees
Touchpad
The following table lists the touchpad specifications of your XPS 13 2-in-1 (9310 2n1).
Table 14. Touchpad specifications
Description Values
Touchpad resolution:
Horizontal
Vertical
Touchpad dimensions:
Horizontal
Vertical
Touchpad gestures For more information about touchpad gestures available on
1296
752
112 mm (4.41 in.)
66.70 mm (2.63 in.)
Windows 10, see the Microsoft knowledge base article
4027871 at support.microsoft.com.
16 Specifications of XPS 13 2-in-1 (9310 2n1)
Page 17
Touchpad gestures
For more information about touchpad gestures for Windows 10, see the Microsoft knowledge base article 4027871 at
support.microsoft.com.
Power adapter
The following table lists the power adapter specifications of your XPS 13 2-in-1 (9310 2n1).
Table 15. Power adapter specifications
Description Values
Type
Input voltage
Input frequency
Input current (maximum)
Output current (continuous)
Rated output voltage
Temperature range:
Operating
Storage
CAUTION: Operating and storage temperature ranges may differ among components, so operating or storing the
device outside these ranges may impact the performance of specific components.
45 W (USB Type-C)
100 VAC–240 VAC
50 Hz–60 Hz
1.30 A
2.25 A
20 VDC
0°C to 40°C (32°F to 104°F)
-40°C to 70°C (-40°F to 158°F)
Battery
The following table lists the battery specifications of your XPS 13 2-in-1 (9310 2n1).
Table 16. Battery specifications
Description Values
Battery type
Battery voltage
Battery weight (maximum)
Battery dimensions:
Height
Width
Depth
Temperature range:
Operating
51 Wh, 4-cell "smart" lithium-ion
7.60 VDC
0.23 kg (0.51 lb)
5.81 mm (0.23 in.)
253.40 mm (9.98 in.)
105.50 mm (4.15 in.)
0°C to 45°C (32°F to 113°F)
Specifications of XPS 13 2-in-1 (9310 2n1) 17
Page 18
Table 16. Battery specifications (continued)
Description Values
Storage
Battery operating time Varies depending on operating conditions and can significantly
Battery charging time (approximate)
NOTE: Control the charging time, duration, start and end
time, and so on using the Dell Power Manager application.
For more information on the Dell Power Manager see, Me
and My Dell on www.dell.com/
Coin-cell battery
CAUTION: Operating and storage temperature ranges may differ among components, so operating or storing the
device outside these ranges may impact the performance of specific components.
-20°C to 65°C (-4°F to 149°F)
reduce under certain power-intensive conditions.
● 3 hours (with 45 W adapter)
● 2 hours (with 65 W adapter)
Not supported
Display
The following table lists the display specifications of your XPS 13 2-in-1 (9310 2n1).
Table 17. Display specifications
Description Option one Option two
Display type
Full High Definition Ultra High Definition
Display-panel technology
Display-panel dimensions (active area):
Height
Width
Diagonal
Display-panel native resolution
Luminance (typical)
Megapixels
Color gamut
Pixels Per Inch (PPI)
Contrast ratio (min.)
Response time (max.)
Refresh rate
Horizontal view angle
Wide Viewing Angle (WVA) Wide Viewing Angle (WVA)
180 mm (7.09 in.) 180 mm (7.09 in.)
288 mm (11.34 in.) 288 mm (11.34 in.)
339.60 mm (13.37 in.) 339.60 mm (13.37 in.)
1920 x 1200 3840 x 2400
450 nits 450 nits
2.304 9.216
100% (sRGB) 100% (sRGB), 90% (DCI-P3)
169.3 338.6
1200:1 1200:1
35 ms 35 ms
60 Hz 60 Hz
+/- 85 degrees +/- 85 degrees
Vertical view angle
Pixel pitch
18 Specifications of XPS 13 2-in-1 (9310 2n1)
+/- 85 degrees +/- 85 degrees
0.15 mm 0.08 mm
Page 19
Table 17. Display specifications (continued)
Description Option one Option two
Power consumption (maximum)
Anti-glare vs glossy finish
Touch options
2.89 W 6.18 W
Anti-reflective and Anti-smudge Anti-reflective and Anti-smudge
Yes Yes
Fingerprint reader
The following table lists the fingerprint-reader specifications of your XPS 13 2-in-1 (9310 2n1).
NOTE: The fingerprint reader is located on the power button.
Table 18. Fingerprint reader specifications
Description Values
Fingerprint-reader sensor technology
Fingerprint-reader sensor resolution
Fingerprint-reader sensor pixel size
Capacitive
500 dpi
64 x 80
GPU—Integrated
The following table lists the specifications of the integrated Graphics Processing Unit (GPU) supported by your XPS 13 2-in-1
(9310 2n1).
Table 19. GPU—Integrated
Controller Memory size Processor
Intel UHD Graphics Shared system memory 11th Generation Intel Core i3
Intel Iris Xe Graphics Shared system memory 11th Generation Intel Core i5/7
Operating and storage environment
This table lists the operating and storage specifications of your XPS 13 2-in-1 (9310 2n1).
Airborne contaminant level: G1 as defined by ISA-S71.04-1985
Table 20. Computer environment
Description Operating Storage
Temperature range
Relative humidity (maximum)
Vibration (maximum)
*
0°C to 40°C (32°F to 104°F) -40°C to 65°C (-40°F to 149°F)
50% to 90% (non-condensing) 20% to 95% (non-condensing)
0.66 GRMS 1.30 GRMS
Shock (maximum)
Altitude range
140 G† 160 G†
3,048 m (10,000 ft) 10,668 m (35,002 ft)
Specifications of XPS 13 2-in-1 (9310 2n1) 19
Page 20
CAUTION: Operating and storage temperature ranges may differ among components, so operating or storing the
device outside these ranges may impact the performance of specific components.
* M eas ure d u sin g a ra ndo m v ibr ati on spectrum that simulates user en vir onm ent .
† M eas ure d u sin g a 2 ms hal f-s ine pulse when the hard drive is i n u se.
20 Specifications of XPS 13 2-in-1 (9310 2n1)
Page 21
Dell low blue light display
WARNING: The possible long-term effects of blue light emission from the monitor may cause personal injury
such as digital eye strain, eye fatigue, and damage to the eyes. Using the monitor for extended periods of time
may also cause pain in parts of the body such as neck, arm, back, and shoulder.
Dell low blue light display optimizes eye comfort with a flicker-free screen. The low blue light feature is designed to reduce the
amount of blue light that is emitted from the monitor to optimize eye comfort.
To reduce the risk of eye strain and neck/arm/back/shoulder pain from using the monitor for long periods of time, we suggest
you to:
1. Set the distance of the screen between 20 inches to 28 inches (50 cm-70 cm) from your eyes.
2. Blink frequently to moisten your eyes or wet your eyes with water after prolonged usage of the monitor.
3. Take regular and frequent breaks for 20 minutes every two hours.
4. Look away from your monitor and gaze at a distant object at 20 ft away for at least 20 s during the breaks.
5. Perform stretches to relieve tension in the neck, arm, back, and shoulders during the breaks.
4
Dell low blue light display 21
Page 22
5
Keyboard shortcuts of XPS 13 2-in-1 (9310
2n1)
NOTE: Keyboard characters may differ depending on the keyboard language configuration. Keys used for shortcuts remain
the same across all language configurations.
Some keys on your keyboard have two symbols on them. These keys can be used to type alternate characters or to perform
secondary functions. The symbol shown on the lower part of the key refers to the character that is typed out when the key is
pressed. If you press shift and the key, the symbol shown on the upper part of the key is typed out. For example, if you press 2,
2 is typed out; if you press Shift + 2, @ is typed out.
The keys F1-F12 at the top row of the keyboard are function keys for multi-media control, as indicated by the icon at the
bottom of the key. Press the function key to invoke the task represented by the icon. For example, pressing F1 mutes the audio
(refer to the table below).
However, if the function keys F1-F12 are needed for specific software applications, multi-media functionality can be disabled by
pressing fn + esc. Subsequently, multimedia control can be invoked by pressing fn and the respective function key. For
example, mute audio by pressing fn + F1.
NOTE:
You can also define the primary behavior of the function keys (F1-F12) by changing Function Key Behavior in
BIOS setup program.
Table 21. List of keyboard shortcuts
Function key Redefined key (for multimedia control) Behavior
Mute audio
Decrease volume
Increase volume
Play/Pause
Toggle keyboard backlight
22 Keyboard shortcuts of XPS 13 2-in-1 (9310 2n1)
Decrease brightness
Increase brightness
Page 23
Table 21. List of keyboard shortcuts (continued)
Function key Redefined key (for multimedia control) Behavior
Switch to external display
Print screen
Home
End
The fn key is also used with selected keys on the keyboard to invoke other secondary functions.
Table 22. List of keyboard shortcuts
Function key Behavior
Pause/Break
Toggle scroll lock
System request
Open application menu
Toggle fn-key lock
Keyboard shortcuts of XPS 13 2-in-1 (9310 2n1) 23
Page 24
Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help resources:
Table 23. Self-help resources
Self-help resources Resource location
Information about Dell products and services www.dell.com
My Dell app
Tips
Contact Support In Windows search, type Contact Support, and press
Enter.
6
Online help for operating system www.dell.com/support/windows
Access top solutions, diagnostics, drivers and downloads, and
learn more about your computer through videos, manuals and
documents.
Dell knowledge base articles for a variety of computer
concerns
Your Dell computer is uniquely identified by a Service Tag or
Express Service Code. To view relevant support resources for
your Dell computer, enter the Service Tag or Express Service
Code at www.dell.com/support.
For more information on how to find the Service Tag for your
computer, see Locate the Service Tag for your Dell Laptop.
1. Go to www.dell.com/support.
2. On the menu bar at the top of the Support page, select
Support > Knowledge Base.
3. In the Search field on the Knowledge Base page, type the
keyword, topic, or model number, and then click or tap the
search icon to view the related articles.
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.
NOTE: Availability varies by country/region and product, and some services may not be available in your country/region.
NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice,
packing slip, bill, or Dell product catalog.
24 Getting help and contacting Dell
Loading...