Dell UZ2715H User Guide

Dell UltraSharp
UZ2215H/UZ2315H/UZ2715H
User’s Guide

Model: UZ2215H/UZ2315H/UZ2715H

Regulatory model: UZ2215Hf/UZ2315Hf/UZ2715Hb

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better

use of your computer.

CAUTION: A CAUTION indicates potential damage to hardwar

e or loss of

data if instructions are not followed.

WARNING: A WARNING indicates a potential for property damage,

personal injury, or death.

____________________

Information in this document is subject to change without notice.
© 2014 ~ 2016 Dell Inc. All rights reserved.

Reproduction of these materials in any manner whatsoever without the written permission of
Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.; Microsoft and
Windows are either trademarks or registered trademarks of Microsoft Corporation in the
United States and/or other countries, Intel is a registered trademark of Intel Corporation in
the U.S. and other countries; and ATI is a trademark of Advanced Micro Devices, Inc.

Other trademarks and trade names may be used in this document to refer to either the entities
claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest
in trademarks and trade names other than its own.

6 Rev. A04

2016 -

Contents

1 About Your Monitor. . . . . . . . . . . . . . . . . . . . . . 5

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . 5

Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Identifying Parts and Controls

Monitor Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Plug and Play Capability
Universal Serial Bus (USB) Interface
LCD Monitor Quality and Pixel Policy

Maintenance Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . 29

2 Setting Up the Monitor . . . . . . . . . . . . . . . . . . 31

Attaching the Stand . . . . . . . . . . . . . . . . . . . . . . 31

Connecting Your Monitor
Organizing Your Cables
Removing the Monitor Stand
Wall

Mounting (Optional)

3 Operating the Monitor . . . . . . . . . . . . . . . . . . 37

Power On the Monitor . . . . . . . . . . . . . . . . . . . . 37

Using the Front Panel Controls

Using the On-Screen Display (OSD) Menu. . . . . . . . . . 41

Using Tilt (For UZ2215H and UZ2715H)
Using Tilt, Swivel, and Vertical Extension

(For UZ2315H). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Adjusting the Rotation Display Settings of Your

System (For UZ2315H). . . . . . . . . . . . . . . . . . . . . . . . . . . 58

. . . . . . . . . . . . . . . . 8

. . . . . . . . . . . . . . . . . . . 26

. . . . . . . . . . . 27

. . . . . . . . . . 28

. . . . . . . . . . . . . . . . . . 31

. . . . . . . . . . . . . . . . . . . 35

. . . . . . . . . . . . . . . . 35

. . . . . . . . . . . . . . . . . . 36

. . . . . . . . . . . . . . 37

. . . . . . . . . 55

4 Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . 59

Self-Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Built-in Diagnostics
Common Problems
Product Specific Problems
Universal Serial Bus (USB) Specific Problems

. . . . . . . . . . . . . . . . . . . . . . 60

. . . . . . . . . . . . . . . . . . . . . . 61

. . . . . . . . . . . . . . . . . 63

. . . . . 64

Contents | 3

Mobile High-Definition Link (MHL) Specific

Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Microsoft® Lync® Specific Problems

. . . . . . . . . . 65

5 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

FCC Notices (U.S. Only) and Other Regulatory
Information

Contacting Dell

Setting Up Your Monitor. . . . . . . . . . . . . . . . . . . . . . . . . 68

. . . . . . . . . . . . . . . . . . . . . . . . . . . 67

. . . . . . . . . . . . . . . . . . . . . . . . . 67

4 | Contents

About Your Monitor

1

Package Contents

Your monitor ships with the components shown below. Ensure that you have received all
the components and

NOTE: Some items may be optional and may not ship with your monitor. Some
features or media may not be available in certain countries.

NOTE: To set up with any other stand, please refer to the r
guide for setup instructions.

UZ2215H and UZ2715H UZ2315H • Stand

Contacting Dell

if something is missing.

espective stand setup

• Monitor

• Power Cable (V

Country)

About Your Monitor | 5

aries by

• Power Adapter

• HDMI Cable

• DP Cable

6 | About Your Monitor

• USB 3

• Drive

• Quick Setup

• Setting up your Dell

• Safety and Regulatory

.0 Upstream Cable
(Enables the USB Ports on
the Monitor)

rs and

Docume

Monitor (Optimized for
Lync) Techsheet

Information

ntation Media

Guide

Product Features

The Dell UZ2215H/UZ2315H/UZ2715H flat panel display has an active matrix, Thin-Film
Transistor (TFT), Liquid Crystal Display (LCD), and LED backlight. The monitor features
include:

• UZ2215H: 54.6
1920 x 1080 resolution, plus full-screen support for lower resolutions.

• UZ2315H: 58.42 cm (23-inch) viewable area display (measured diagonally).
1920 x 1080 resolution, plus full-screen support for lower resolutions.

•UZ2715H: 68.58 cm (27-inch) viewable area display (measured diagonally).
1920 x 1080 resolution, plus full-screen support for lower resolutions.

• Wide viewing angle to allow viewing from a sitting or standing position, or while
moving from side-to-side.

• Mega Dynamic Contrast Ratio (8,000,000:1).

• UZ2215H/UZ2715H: Tilt capability.

• UZ2315H: Tilt, swivel, vertical extension, and rotate adjustment capabilities.

• Extensive digital connectivity with DisplayPort, HDMI (MHL), and USB 3.0 help

future-proof your monitor.

• Optimized for Microsoft

• Removable stand and Video Electronics Standards Association (VESA™) 100 mm

mounting holes for flexible mounting solutions.

• Plug and play capability if supported by your system.

• On-Screen Display (OSD) adjustments for easy setup and screen optimization.

• Software and documentation media includes an Information File (INF), Image Color

Matching File (ICM), and product documentation.

• Dell Display Manager Software included (comes in the CD shipped with the
monitor).

• Security lock slot.

• Stand lock.

• Capability to switch from wide aspect to standard aspect ratio while maintaining

the image quality.

• UZ2215H/UZ2315H/UZ2715H monitor is BFR/PVC-reduced.

• TCO-Certified Displays.

• Arsenic-Free glass and Mercury-Free for the panel only.

• 0.5 W standby power when in the sleep mode.

• Energy Gauge shows the energy level being consumed by the monitor in real time.

1 cm (21.5-inch) viewable area display (measured diagonally).

®

Lync®.

About Your Monitor |

7

Identifying Parts and Controls

Front View

Front Panel Controls

Label Description

1 Microphone
2 Webcam (Full HD)
3 Function buttons (For more information, see

Operating the Monitor

4 Power On/Off button (with LED indicator)

)

8 | About Your Monitor

Back View

UZ2715H UZ2215H / UZ2715H

Back View with Monitor Stand

UZ2215H / UZ2315H UZ2315H Back View with Monitor Stand

Label Description Use

1 VESA mounting holes (100 mm x

100 mm - behind attached VESA
Cover)

2 Regulatory label Lists the regulatory approvals.
3 Stand release button Releases stand from monitor.
4 Security lock slot Secures monitor with security lock

5 Barcode serial number label Refer to this label if you need to contact

6 Cable management slot Uses to organize cables by placing them

ll mount monitor using VESA-

Wa
compatible wall mou
100 mm).

ity lock not included).

secur

(

Dell for tech

through the slot.

nical support.

nt kit (100 mm x

About Your Monitor | 9

Side View

UZ2215H / UZ2715H UZ2315H

Label Description Use

1 Headphone-out / Microphone-in combo jack Connect the headset.

10 | About Your Monitor

Bottom View

Bottom View without Monitor Stand

Label Description Use

1 Adapter connector Connect the power cable.
2 DP in connector Connect your computer with DP cable.
3 HDMI (MHL) port

ector

conn

4 VGA connector Connect your computer VGA cable (optional

5 USB upstream port Connect the USB cable that came with your monitor

6 USB downstream port Connect your USB device. You can only use this

7 Stand lock feature To lock the stand to the monitor using a M3 x 6 mm

Connect your MHL devices with MHL cable.

hase).

purc

to the computer. Once this cable is conne
can use the USB connectors on the monitor.

ector after you ha

conn
the computer and USB upstream connector on the
monitor.

cr

ew (screw not included).

s

ve connected the USB cable to

cted, you

About Your Monitor | 11

Monitor Specifications

Flat Panel Specifications

Model UZ2215H UZ2315H UZ2715H

Screen type Active matrix - TFT LCD
Panel type PLS (Plane to Line Switching)
Viewable image

54

Diagonal

Horizontal, Active

ea

Ar

rtical, Active

Ve

ea

Ar
Area

Pixel pitch 0.248 mm x

Viewing angle 178° (vertical) typical

Luminance output 250 cd/m² (typical) 300 cd/m² (typical) 300 cd/m² (typical)
Contrast ratio 1000 to 1 (typical)

Faceplate coating Anti-Glare type with hard-coating 3H
Backlight LED Backlight system
Response time 8 ms (GTG) with Overdrive
Color depth 16.7 million colors
Color gamut CIE1976 (83%)* CIE1976 (88%)**

.61 cm

(21.5 inches)

476.06 mm
(18.74 inches)

267.79 mm
(10.54 inches)

127484.11 mm
(197.52 inch2)

0.248 mm

178° (horizontal) typical

8,000,000 to 1 (Mega Dynamic Contrast On)

2

58.42 cm
(23.0 inches)

509.18 mm
(20.05 inches)

286.42 mm
(11.28 inches)

145839.34 mm
(226.16 inch2)

0.265 mm x

0.265 mm

68.58 cm
(27.0 inches)

597.9 mm
(23.5 inches)

336.3 mm
(13.24 inches)

2

201073.77 mm
(311.66 inch2)

0.3114 mm x

0.3114 mm

2

* [UZ2215H] [UZ2315H] color gamut (typical) is based on CIE1976 (83%) and CIE1931
(72%) test standards.

** [UZ2715H] color gamut (typical) is based on CIE1976 (88%) and CIE1931 (72%) test
standards.

12 | About Your Monitor

Resolution Specifications

Model UZ2215H/UZ2315H/UZ2715H

Horizontal scan range 30 kHz to 83 kHz (automatic)
Vertical scan range 56 Hz to 76 Hz (automatic)
Maximum preset resolution 1920 x 1080 at 60 Hz

Supported Video Modes

Model UZ2215H/UZ2315H/UZ2715H

0p, 480i, 576p, 720p, 1080p, 576i, 1080i

Video display capabilities
(HDMI & DP

playback)

48

Preset Display Modes

UZ2215H/UZ2315H

Display Mode Horizontal

Freq

uency (kHz)

VESA, 720 x 400 31.5 70.1 28.3 -/+

VESA, 640 x 480 31.5 59.9 25.2 -/-

VESA, 640 x 480 37.5 75.0 31.5 -/-

VESA, 800 x 600 37.9 60.3 40.0 +/+

VESA, 800 x 600 46.9 75.0 49.5 +/+

VESA, 1024 x 768 48.4 60.0 65.0 -/-

VESA, 1024 x 768 60.0 75.0 78.8 +/+

VESA, 1152 x 864 67.5 75.0 108.0 +/+

VESA, 1280 x 1024 64.0 60.0 108.0 +/+

VESA, 1280 x 1024 80.0 75.0 135.0 +/+

VESA, 1600 x 900 60.0 60.0 108.0 +/+

VESA, 1920 x 1080 67.5 60.0 148.5 +/+

Vertical

Frequency

(Hz)

Pixel Clock

(MHz)

Sync Polarity

(Horizontal/

Vertical)

About Your Monitor | 13

UZ2715H

Display Mode Horizontal

Frequency (kHz)

VESA, 720 x 400 31.5 70.1 28.3 -/+

VESA, 640 x 480 31.5 59.9 25.2 -/-

VESA, 640 x 480 37.5 75.0 31.5 -/-

VESA, 800 x 600 39.9 60.3 40.0 +/+

VESA, 800 x 600 46.9 75.0 49.5 -/-

VESA, 1024 x 768 48.4 60.0 65.0 -/-

VESA, 1024 x 768 60.0 75.0 78.8 +/+

VESA, 1280 x 1024 64.0 60.0 108.0 +/+

VESA, 1280 x 1024 80.0 75.0 135.0 +/+

VESA, 1152 x 864 67.5 75.0 108.0 +/+

VESA, 1600 x 900 55.5 60.0 97.8 +/-

VESA, 1920 x 1080 67.5 60.0 148.5 +/+

Vertical

Frequency

(Hz)

Pixel Clock

(MHz)

Sync Polarity

(Horizontal/

Vertical)

MHL Source Display Modes

Display Mode Frequency (Hz)

640 x 480p 60

720 x 480p 60

720 x 576p 50

1280 x 720p 60

1280 x 720p 50

1920 x 1080i 60

1920 x 1080i 50

1920 x 1080p 30

1920 x 1080p 60

1920 x 1080p 50

720 (1440) x 480i 60

720 (1440) x 576i 50

14 | About Your Monitor

Electrical Specifications

Model UZ2215H/UZ2315H/UZ2715H

Video input signals • A

Synchronization input
signals

AC/DC

ter*

adap

Inrush current 115 V/230 V: 150 A (Max.)

*Qualified Compatible AC/DC adapters.

Input voltage/
frequency/
current

Output
voltage/

ent

curr

nalog RGB, 0.7 Volts +/- 5%, positive polarity at 75

ohm input impe

• DisplayPort, 600mV for each differential line, 100
ohm input impedance per differential pair

• HDMI (MHL), 600mV for each differential line, 100
ohm input impedance per differential pair

Separate horizontal and vertical synchronizations,
polarity-free
green)

90~264 VAC/50~60 Hz/

1.5 A RMS @ 90 VAC & 0.8 A RMs @ 180 VAC

Output: 19

.5 V/4.62 A

dance

TL level, SOG (Composite SYNC on

T

CAUTION: To avoid damage to the monitor, use only the adapter designed
this particular Dell monitor.

Brand Manufacturer Model Polarity

Dell Lite-On LA90PM111

About Your Monitor | 15

for

Camera - MIC Specifications

Lens Field of view 72.4° for 1920 x 1080

Focus mode Fixed Focus
Focus area 21 cm~Infinity
Focusing distance

mal mode)

(nor

Image Sensor Active array size 2.0 mega-pixel

Video
Specification

Audio
Specification

Interface USB 2.0 High Speed
Power Supply 3.3 volts +/- 5%

Video frame rate 1920 x 1080 (Full HD)- up to 30 frames per

Microphone type Omni-directional digital microphone x 2

50 cm

cond

se
64

0 x 480 (VGA) and below - up to 30

es per

fram

second

Speaker Specifications

Model UZ2215H UZ2315H UZ2715H

Speaker 2 x 3.0 W 2 x 5.0 W
Frequency Response 250 Hz - 20 kHz
Operating Temperature -25 °C ~ 70 °C

16 | About Your Monitor

Physical Characteristics

Model UZ2215H
Connector type 15-pin D-subminiature (Blue connector); DP

(Black connector); HDMI (MHL); USB 3.0
(Black Tongue); Headphone-Out / Mic-in
(Combo)

, 19

Signal cable type • Digital: detachable, HDMI

• Digital: detachable, MHL, 19 pins

• Digital: detachable, DP, 20 pins

• Universal Serial Bus: detachable, USB, 9

pins

Dimensions (with stand)

Height 407.5 mm (16.04 inches)
Width 530.7 mm (20.89 inches)
Depth 180.0 mm (7.09 inches)

Dimensions (without stand)

Height 342.4 mm (13.48 inches)
Width 530.7 mm (20.89 inches)
Depth 44.6 mm (1.76 inches)

Stand dimensions

Height 314.6 mm (12.39 inches)
Width 190.0 mm (7.48 inches)
Depth 180.0 mm (7.09 inches)

Weight

Weight with packaging 6.48 kg (14.26 lb)
Weight with stand assembly and cables 4.88 kg (10.74 lb)
Weight without stand assembly (For wall

tions -

mount or VESA mount consi
no cables)

Weight of stand assembly 1.01 kg (2.22 lb)
Front frame gloss Black Frame - 13.0 gloss unit (max.)

dera

3.12 kg (6.86 lb)

Silver Frame - 20.0 gloss unit (max.)

pins

About Your Monitor | 17

Model UZ2315H
Connector type 15-pin D-subminiature (Blue connector); DP

(Black connector); HDMI (MHL); USB 3.0
(Black Tongue); Headphone-Out / Mic-in
(Combo)

, 19

Signal cable type • Digital: detachable, HDMI

• Digital: detachable, MHL, 19 pins

• Digital: detachable, DP, 20 pins

• Universal Serial Bus: detachable, USB, 9

pins

Dimensions (with stand)

Height (extended) 501.9 mm (19.76 inches)
Height (compressed) 376.9 mm (14.84 inches)
Width 563.8 mm (22.20 inches)
Depth 180.0 mm (7.09 inches)

Dimensions (without stand)

Height 361.0 mm (14.21 inches)
Width 563.8 mm (22.20 inches)
Depth 44.6 mm (1.76 inches)

Stand dimensions

Height (extended) 399.7 mm (15.74 inches)
Height (compressed) 274.7 mm (10.81 inches)
Width 225.0 mm (8.86 inches)
Depth 180.0 mm (7.09 inches)

Weight

Weight with packaging 8.06 kg (17.73 lb)
Weight with stand assembly and cables 6.08 kg (13.38 lb)
Weight without stand assembly (For wall

dera

mount or VESA mount consi
no cables)

Weight of stand assembly 1.83 kg (4.03 lb)
Front frame gloss Black Frame - 13.0 gloss unit (max.)

tions -

3.50 kg (7.70 lb)

Silver Frame - 20.0 gloss unit (max.)

pins

18 | About Your Monitor

Model UZ2715H
Connector type 15-pin D-subminiature (Blue connector); DP

(Black connector); HDMI (MHL); USB 3.0
(Black Tongue); Headphone-Out / Mic-in
(Combo)

, 19

Signal cable type • Digital: detachable, HDMI

pins

• Digital: detachable, MHL, 19 pins

• Digital: detachable, DP, 20 pins

• Universal Serial Bus: detachable, USB, 9

pins

Dimensions (with stand)

Height 467.7 mm (18.41 inches)
Width 658.8 mm (25.94 inches)
Depth 196.0 mm (7.72 inches)

Dimensions (without stand)

Height 418.2 mm (16.46 inches)
Width 658.8 mm (25.94 inches)
Depth 46.0 mm (1.81 inches)

Stand dimensions

Height 338.1 mm (13.31 inches)
Width 220.0 mm (8.86 inches)
Depth 196.0 mm (7.72 inches)

Weight

Weight with packaging 9.32 kg (20.54 lb)
Weight with stand assembly and cables 6.83 kg (15.06 lb)
Weight without stand assembly (For wall

mount or VESA mount consi

derations -

4.67 kg (10.30 lb)

no cables)
Weight of stand assembly 1.43 kg (3.15 lb)
Front frame gloss Black Frame - 13.0 gloss unit (max.)

Silver Frame - 20.0 gloss unit (max.)

About Your Monitor | 19

Environmental Characteristics

Model UZ2215H UZ2315H UZ2715H

Tem pe ra tu re

Operating 0 °C to 40 °C (32 °F to 104 °F)
Non-operating • Storage: -20

• Shipping: -20 °C to 60 °C (-4 °F to 140 °F)

Humidity

Operating 10% to 80% (non-condensing)
Non-operating • Storage: 5%

• Shipping: 5% t

Altitude

Operating 5,000 m (16,404 ft) (maximum)
Non-operating 12,192 m (40,000 ft) (maximum)

• 204

Thermal

tion

dissipa

.78 BTU/hour

(maximum)

• 85.33 BTU/hour
(maximum)

°C to 60 °C (-4 °F to 140 °F)

to 90% (non-condensing)

o 90% (non-condensing)

• 204.78 BTU/hour
(maximum)

• 85.33 BTU/hour
(maximum)

• 238.85 BTU/hour
(maximum)

• 61.42 BTU/hour
(maximum)

20 | About Your Monitor

Power Management Modes

have VESA's DPM™ compliance display card or software installed in your PC, the

If you
monitor can automatically reduce its power consumption when not in use. This is
referred to as Power Save Mode*. If the computer detects input from the keyboard,
mouse, or other input devices, the monitor automatically resumes functioning. The
following table shows the power consumption and signaling of this automatic power
saving feature.

UZ2215H

VESA Modes Horizontal

Sync

l

Norma
operation

Active-off
mode

Switch off - - - Off Less than 0.5 W

Active Active Active White 60 W (maximum)**

Inactive Inactive Blanked White (Breathing) Less than 1.2 W

UZ2315H

V

ESA Modes Horizontal

Sync

Norma

l

operation

Active-off
mode

Switch off - - - Off Less than 0.5 W

Active Active Active White 60 W (maximum)**

Inactive Inactive Blanked White (Breathing) Less than 1.2 W

Vertical

Sync

Vertical

Sync

Video Power

Indicator

Video Power

Indicator

Power

Consumption

23 W (typical)

Power

Consumption

25 W (typical)

UZ2715H

V

ESA Modes Horizontal

Sync

Norma

l

operation

Active-off
mode

Switch off - - - Off Less than 0.5 W

Active Active Active White 70 W (maximum)**

Inactive Inactive Blanked White (Breathing) Less than 1.2 W

Vertical

Sync

Video Power

Indicator

Power

Consumption

18 W (typical)

* Zero power consumption in OFF mode can only be achieved by disconnecting the
main cable from the monitor.

** Maximum power consumption with max luminance, and USB active.

ut Your Monitor |

Abo

21

The OSD functi

ons only in the normal operation mode. When any button is pressed in

the Active-off mode, one of the following messages will be displayed:

or

Activate the computer and the monitor to gain access to the OSD.

| About Your Monitor

22

Pin Assignments

VGA Connector

Pin

Number

1 Video-Red

2 Video-Green

3 Video-Blue

4 GND

5 Self-test

6 GND-R

7 GND-G

8 GND-B

9 Computer 5 V/3.3 V

10 GND-sync

11 GND

12 DDC data

13 H-sync

14 V-sync

15 DDC clock

15-pin Side of the

Connected Signal Cable

About Your Monitor | 23

DisplayPort Connector

Pin

Number

1 ML0(p)

2 GND

3 ML0(n)

4 ML1(p)

5 GND

6 ML1(n)

7 ML2(p)

8 GND

9 ML2(n)

10 ML3(p)

11 GND

12 ML3(n)

13 GND

14 GND

15 AUX(p)

16 GND

17 AUX(n)

18 GND

19 Re-PWR

20 +3.3 V DP_PWR

20-pin Side of the

Connected Signal Cable

24 | About Your Monitor

HDMI Connector

Pin

Number

1 TMDS DATA 2+

2 TMDS DATA 2 SHIELD

3 TMDS DATA 2-

4 TMDS DATA 1+

5 TMDS DATA 1 SHIELD

6 TMDS DATA 1-

7 TMDS DATA 0+

8 TMDS DATA 0 SHIELD

9 TMDS DATA 0-

10 TMDS CLOCK+

11 TMDS CLOCK SHIELD

12 TMDS CLOCK-

13 CEC

14 Reserved (N.C. on device)

15 DDC CLOCK (SCL)

16 DDC DATA (SDA)

17 DDC/CEC Ground

18 +5V POWER

19 HOT PLUG DETECT

19-pin Side of the

Connected Signal Cable

About Your Monitor | 25

MHL Connector

Pin

Number

1 TMDS DATA 2+

2 TMDS DATA 2 SHIELD

3 TMDS DATA 2-

4 TMDS DATA 1+

5 GND

6 TMDS DATA 1-

7 MHL+

8 TMDS DATA 0 SHIELD

9 MHL-

10 TMDS CLOCK+

11 GND

12 TMDS CLOCK-

13 CEC

14 Reserved (N.C. on device)

15 DDC CLOCK (SCL)

16 DDC DATA (SDA)

17 GND

18 VBUS (+5V, 900mA maximum)

19 CBUS

19-pin Side of the

Connected Signal Cable

Plug and Play Capability

You can install the monitor in any Plug and Play-compatible system. The monitor
automatically provides the computer system with its Extended Display Identification Data
(EDID) using Display Data Channel (DDC) protocols so the system can configure itself
and optimize the monitor settings. Most monitor installations are automatic; you can
select different settings if desired. For more information about changing the monitor
settings, see

Operating the Monitor

26 | About Your Monitor

.

Universal Serial Bus (USB) Interface

This section gives you information about the USB ports that are available on the monitor.

NOTE: This monitor is Super-Speed USB 3.0 compatible.

Transfer Speed Data Rate Power Consumption*

Super-speed 5 Gbps 4.5 W (Max, each port)

High speed 480 Mbps 4.5 W (Max, each port)

Full speed 12 Mbps 4.5 W (Max, each port)

USB Upstream Connector

Pin Number 9-pin Side of the Connector

1 VCC

2 D-

3 D+

4 GND

5 SSTX-

6 SSTX+

7 GND

8 SSRX-

9 SSRX+

About Your Monitor | 27

USB Downstream Connector

Pin Number 9-pin Side of the Connector

1 VCC

2 D-

3 D+

4 GND

5 SSTX-

6 SSTX+

7 GND

8 SSRX-

9 SSRX+

USB Ports

• 1 upstream - back

• 2 downstream - back
NOTE: USB 3.0 functionality requires a USB 3.0-capable computer.
NOTE: The monitor's USB interface works only when the mon

power save mode. If you turn Off the monitor and then turn it On, the attached
peripherals may take a few seconds to resume normal functionality.

itor is

On or in the

LCD Monitor Quality and Pixel Policy

During the LCD Monitor manufacturing process, it is not uncommon for one or more
pixels to become fixed in an unchanging state which are hard to see and do not affect
the display quality or usability. For more information on Dell Monitor Quality and Pixel
Policy, see Dell Support site at: http://www.dell.com/support/monitors.

28 | About Your Monitor

Maintenance Guidelines

Cleaning Your Monitor

CAUTION: Read and follow the

WARNING: Before cleaning the monitor, unplug the monitor power cable from
the electrical outlet.

For best practices, follow the instructions in the list below while unpacking, cleaning, or
handling your monitor:

• To clean your anti-static screen, lightly dampen a soft, clean cloth with water. If
possible, use a special screen-cleaning tissue or solution suitable for the anti­static coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or
compressed air.

• Use a lightly-dampened, warm cloth to clean the monitor. Avoid using
detergent of any kind as some detergents leave a milky film on the monitor.

• If you notice white powder when you unpack your monitor, wipe it off with a
cloth.

• Handle your monitor with care as a darker-colored monitor may get scratched
and show white scuff marks more than a lighter-colored monitor.

• To help maintain the best image quality on your monitor, use a dynamically
changing screen saver and turn Off your monitor when not in use.

Safety Instructions

before cleaning the monitor.

About Your Monitor | 29

Setting Up the Monitor

2

Attaching the Stand

NOTE: The stand is detached when the monitor is shipped from the factory.
NOTE: This is applicable for a monitor with a stand. When any other stand is

bought, please refer to the respective stand setup guide for the set up instructions.

To attach the monitor stand:

1. Remove the cover and place the monitor on it.

2. Attach the stand riser to the stand base, and tighten the thumbscrew below the

stand base.

3. Fit the two tabs on the upper part of the stand to the groove on the back of the
monito

4. Press the stand till it snaps into place.

r.

Connecting Your Monitor

WARNING: Before you begin any of the procedures in this section, follow the

Safety Instructions

NOTE: Do not connect all cables to the computer at the same time.

To connect your monitor to the computer:

1. Turn Off your computer and disconnect th
Connect the VGA/HDMI/MHL/DP cable from your monitor to the computer.

.

e power cable.

Setting Up the Monitor | 31

Connecting the blue VGA cable

Connecting the HDMI cable

Connecting the MHL cable

32 | Setting Up the Monitor

Connecting the black DisplayPort cable

Connecting the USB 3.0 cable

After you have completed connecting the VGA/DP/HDMI cable, follow the procedures
below to connect the USB 3.0 cable to the computer and complete your monitor setup:

1. Connect the upstream USB 3.0 port (cable supplied) to an appropriate USB 3.0 port
on your computer. (See

2. Connect the

3. Plug the power cables for your computer and monitor into a nearby outlet.

4. Turn On the monitor and the computer.

If your monitor displays an
image, see

5. Use the cable

USB 3.0 peripherals to the downstream USB 3.0 ports on the monitor.

Universal Serial Bus (USB) Specific Problems

slot on the monitor stand to organize the cables.

Bottom View

image, installation is complete. If it does not display an

for details.)

.

Setting Up the Monitor | 33

Using the Mobile-High Definition Link (MHL)

NOTE: This monitor is MHL certified.
NOTE: To use the MHL function, use only MHL certified cable and source devices

that support MHL output.
NOTE: Some MHL source devices may take more than a few seconds or longer to

output an image, depending on MHL source devices.
NOTE: When the connected MHL source device enters Standby mode, the monitor

displays a black screen or the message below, depending on MHL source device's
output.

To enable MHL connection, please perform the below steps:

1. Plug the power ca

2. Connect the (micro

(MHL) 2 port on the monitor with a MHL certified cable. (See
details)

3. Turn On the monitor and the MHL source device.

ble on your monitor

) USB port on you MHL source device to HDMI (MHL) 1 or HDMI

into a AC outlet.

Bottom View

for

4. Select input source on monitor to HDMI (MHL)
Menu (See

5. If the monitor does not display an image, see

Specific Problems

Using the On-Screen Display (OSD) Menu

.

34 | Setting Up the Monitor

1 or HDMI (MHL) 2 by using OSD

for details.)

Mobile High-Definition Link (MHL)

Organizing Your Cables

After attaching all necessary cables to your monitor and computer, (See

Monitor

for cable attachment,) organize all cables as shown above.

Connecting Your

Removing the Monitor Stand

NOTE: To prevent scratches on the LCD screen while removing the stand, make

sure that the monitor is placed on a soft, clean surface.
NOTE: This is applicable for a monitor with a stand. When any other stand is

bought, please refer to the respective stand setup guide for the set-up instructions.

To remove the stand:

1. Place the monitor on a soft cloth or cushion.

2. Press and hold the stand release button.

3. Lift the stand up and away from the monitor.

Setting Up the Monitor | 35

Wall Mounting (Optional)

(Screw dimension: M4 x 10 mm).
Refer to the instructions that come with the VESA-compatible wall mounting kit.

1. Place the monitor panel on a

2. Remove the stand.

3. Use a Phillips crosshead screwdriver to remove

cover.

4. Attach the mounting b

5. Mount the monitor on the wall by following the instructions that comes with the

wall mounting kit.
NOTE: For use only with UL-listed wall mount bracket with minimum weight/load

bearing capacity of 3.1 kg (UZ2215H) / 3.7 kg (UZ2315H) / 4.7 kg (UZ2715H).

soft cloth or cushion on a stable, flat table.

the four screws securing the plastic

racket from the wall mounting kit to the monitor.

36 | Setting Up the Monitor

Operating the Monitor

3

Power On the Monitor

Press the button to turn On the monitor.

Using the Front Panel Controls

Use the control buttons on the front of the monitor to link up Microsoft® Lync® Software
or adjust the characteristics of the image being displayed. As you use these buttons, an
On-Screen Display (OSD) or LED indicator shows the numeric values or activities of the
characteristics as they change.

Operating the Monitor | 37

The following table describes the front panel b

uttons and OSD buttons:

Front Panel Button /

OSD Button

1

Hook

2

MUTE

3

Volume

Down

4

Volume

Up

5

Microphone

Mute

6

MENU Back

7

Power (with power light

indicator)

Up

Down

OK

Desc

ription

Use the Hook button to accept an incoming invite
notification.

Use the Mute button to mute audio.

• Use Volume Down button to decrease OSD bar
volume.

• Use the Up butt
the OSD menu.

• Use Volume Up button to increase OSD bar volume.

• Use the Down button to ad

items in the OSD menu.

• Use the Microphone Mute button to mute
microphone.

• Use the OK button to conf

• Use the MENU button to launch the OSD.

• Use the Back butto

See Accessing the Menu System.

Use the Power button to turn the monitor On and Off.
The white light indicates the monitor is On and fully

ional. A breathing white light indicates the power

funct
save mode.

on to adjust (increase ranges) items in

just (decrease ranges)

irm your selection.

n to go back to the previous menu.

38 | Operating the Monitor

Accessing Microsoft® Lync® with the Panel Buttons

To enable Microsoft® Lync® functions with your monitor, make sure that the USB
upstream cable is connected between your computer and the monitor. If not, th
following message will be displayed:

e

NOTE: The front panel buttons, excluding Volume Up and Volume Down, function
only when Microsoft® Lync® is active on your computer.

1. Hook
The Hook button light flashes when someone calls

button to answer the incoming voice or video call.

To end an active voice or video call, press the Hook button.

you on Lync. Press the Hook

Operating the Monitor | 39

2. Mute
To mute the audio, press the Mut

audio is muted.

3. Volume Down/Volume Up
To adjust the v
The activated OSD shows the numeric values of the volume level.

olume, press the Volume Down or

e button.

The mute-button light turns on when

Volume Up buttons.

4. Microphone Mute
To mute the microphone, press the Microph

mute-button light turns on when the microphone is muted.

one Mute button. The microphone-

40 | Operating the Monitor

Using the On-Screen Display (OSD) Menu

Accessing the Menu System

NOTE: If you change the settings and then either proceed to another menu or exit

the OSD menu, the monitor automatically saves those changes. The changes are
also saved if you change the set

tings and then wait for the OSD menu to disappear.

1. Press the button to launch

Main Menu for analog (VGA) input

Main Menu for digital (HDMI (MHL) 1/ HDMI (MHL) 2) input

the OSD menu and display the main menu.

or

Operating the Monitor | 41

Main Menu for digital (DP) input

2. Use and to move between the settin

icon to another, the option name is highlighte
complete list of all the options available for the monitor.

3. Use to activate the highlighted option.

4. Use and to select

5. Use to enter the slide bar and then use and , according to the

indicators on the menu, to make your changes.

6. Select to return to the main menu.

the desired parameter.

g options. As you move from one

d. See the following table for a

42 | Operating the Monitor

Icon Menu and

Submenus

Brightness/

Contrast

Description

Use this menu to activate Brightness/Contrast adjustment.

Brightness

Contrast

Auto Adjust

Brightness adjusts the luminance of the backlight.

Use to increase the brightness and use to decrease the
brightness (min. 0 / max. 100).

NOTE: Manual adjustment of Brightness is disabled when Dynamic

Contrast is switched On.

Adjust the Brightness first, and then adjust the Contrast only if further
adjustment is necessary.

Use to increase the contrast and use to decrease the
contrast (min. 0 / max. 100).

ntrast function ad

The Co
darkness and lightness on the monitor screen.

Even though your computer recognizes your monitor on startup, the
Auto Adjustment function optimizes the display settings for use with
your particular setup.

Auto Adjustment al
video signal. After using Auto Adjustment, you can further tune your
monitor by using the Pixel Clock (Coarse) and Phase (Fine) controls
under Display Settings.

justs the degree of difference between

lows the monitor

to self-adjust to the incoming

NOTE: In most cases, Auto Adjust produces the best image for your

configuration.

NOTE: Auto Adjust option is only available when you are using the

analog (VGA) connector.

Operating the Monitor | 43

Input Source

Use the Input Source menu to select between the different video
signals that may be connected to your monitor.

DisplayPort

HDMI (MHL) 1

HDMI (MHL) 2

Color Settings

VGA

Select the VGA input when you are using the analog (VGA) connector.
Use to select the VGA input source.

Select the DisplayPort input when you are using the DisplayPort (DP)
connector. Use to select the DisplayPort input source.

Select the HDMI (MHL) 1 or HDMI (MHL) 2 input when you are using
the HDMI connectors. Use to select the HDMI (MHL) 1 or HDMI
(MHL) 2 input source.

Use Color Settings to adjust the color setting mode.

44 | Operating the Monitor

Input Color

Format

Allows you to set the video input mode to:
RGB: Select this option if your monitor is connected

(or DVD player) using the HDMI cable (or DisplayPort cable); or MHL
devices using the MHL cable.

YPbPr: Sel
play
devices by YPbPr using the MHL cable.

Or if the DVD (or MHL devices) color

ect this option if your monitor is connected to a DVD

er by YPbPr using HDMI cable (or DisplayPort cable); or MHL

outp

ut setting is not RGB.

to a computer

Gamma

Allows you to set the Gamma to PC or MAC.

Operating the Monitor | 45

Preset Modes

When you select Preset Modes, you can choose Standard,
Multimedia, Movie, Game, Paper, Color Temp., or Custom Color

from the list.

•Standard: Load
default preset mode.

• Multimedia: Loads color settings idea
applications.

•Movie: Loads color settings ideal

•Game: Loads color settings ide

•Paper: Loads brightness and sharpness settings ideal for viewing

. Blend the text background to simulate paper media without

text
affecting color images. Applies to RGB input format only.

• Color Temp.: All
5000K, 5700K, 6500K, 7500K, 9300K and 10000K.

• Custom Color: Allow

Use and to adjust the three colors (R, G, B) values and
create your own preset color mode.

s the monitor's default color settings. This is the

l for multimedia

for movies.

al for most gaming applications.

ows users to sel

s you t

ect the color temperature:

o manually adjust the color settings.

Hue

This feature can shift the color of the video image to green or
purple. This is used to adjust the desired flesh tone color. Use or

to adjust the hue from '0' to '100'.
Use to increase the green shade of the video image.
Use to increase the purple shade of the video image.

NOTE: Hue adjustment is available only when you select Movie or

Game preset mode.

46 | Operating the Monitor

Saturation

Reset Color

Settings

Display Settings

This feature can adjust the color saturation of the video image. Use

or to adjust the saturation from '0' to '100'.

Use to increase the monochrome appearance of the vi
image.

Use to increase the colorful appearance of the video image.

deo

NOTE: Saturation adjustment is available only when you select

Movie or Game preset mode.

Reset your monitor’s color settings to the factory settings.

Use the Display Settings to adjust image.

Aspect Ratio

Horizontal

Position

Vertical Position

Sharpness

Pixel Clock

Phase

Adjusts the image ratio to Wide 16:9, 4:3, or 5:4.

Use or to adjust the image left or right. Minimum is '0' (-).
Maximum is '100' (+).

Use or to adjust the image up or down. Minimum is '0' (-).
Maximum is '100' (+).

NOTE: Horizontal Position and Vertical Position adjustments are

only available for "VGA" input.

This feature can make the image look sharper or softer. Use or

to adjust the sharpness from '0' to '100'.

The Phase and Pixel Clock adjustments allow you to adjust your
monitor to your preference.

Use or to adjust for best image quality.

If satisfactory results are not obtained using the Phase adjustment,
use the Pixel Clock (coarse) adjustment and then use Phase (fine)
again.

NOTE: Pixel Clock and Phase adjustments are only available for

"VGA" input.

Operating the Monitor | 47

Dynamic
Contrast

Response Time

Reset Display

Settings

Energy Settings

Allows you to increase the level of contrast to provide sharper and
more detailed image quality.

Use to select the Dynamic Contr

ast "On" or "Off".

NOTE: Dynamic Contrast provides higher contrast if you select

Game or Movie preset mode.

Allows you to set the Response Time to Normal or Overdrive.

Select this option to restore default display settings.

Power Button

Allows you to set the power LED indicator On or Off to save energy.

LED

USB

Allows you to enable or disable USB function during monitor
standby mode.

NOTE: USB ON/OFF under standby mode is only available when the

USB upstream cable is unplugged. This option will be greyed out
when the USB upstream cable plugs in.

Reset Energy

Select this option to restore default Energy Settings.

Settings

48 | Operating the Monitor

Menu Settings

Select this option to adjust the settings of the OSD, such as, the
languages of the OSD, the amount of time the menu remains on
screen, and so on.

Language

Transparency

Time r

Lock

Reset Menu

Settings

Language options set the OSD display to one of the eight languages

(English, Spanish, French, German, Brazilian Portuguese, Russian,
Simplified Chinese, or Japanese).

Select this option to change the menu transparency by using
and (min. 0 / max. 100).

OSD Hold Time: sets the length of time the OSD will remain active
after the last time you pressed a button.

Use or to adjust the slider in 1 second increments, from 5
to 60 seconds.

Controls user access to adjustments. When Lock is selected, no user
adjustments are allowed. All buttons are locked.

NOTE:

Lock function – Either soft lock (through the OSD menu) or hard

lock (press and hold the button beside the power button for 10
seconds)

function – Only hard unlock (press and hold the button

Unlock
beside the power bu

Reset all OSD settings to the factory preset values.

tton for 10 seconds)

Operating the Monitor | 49

Other Settings

DDC/CI

DDC/CI (Display Data Channel/Command Interface) allows your

monitor parameters (brightness, color balance, and etc.) to be
adjustable via the software on your computer.

sabl

You can disable this feature by selecting Di
Enable this feature for best user experience and optimum

performance of your monitor

.

e.

50 | Operating the Monitor

LCD

Conditioning

Helps reduce minor cases of image retention. Depending on the
degree of image retention, the program may take some time to run.
You can enable this feature by selecting Enable.

Reset Other

Settings

Factory Reset

Reset all settings under the Other Settings menu to the factory
preset values.

Reset all settings to the factory preset values.

NOTE: This monitor has a built-in feature to automatically calibrate the brightness
to compensate for LED aging.

Operating the Monitor | 51

OSD Warning Messages

When the Dynamic Contrast feature is enabled (in these preset modes: Game or Movie),
manual brightness adjustment is disabled.

When the monitor does not support a particular
following message:

This means that the monitor cannot synchronize with the
the computer. See Monitor Specifications for the Horizontal and Vertical frequency
ranges addressable by this monitor. Recommend

You will see the following message before the DDC/CI function is disabled:

resolution

ed mode is 1920 x 1080.

mode, you will see the

signal that it is receiving from

52 | Operating the Monitor

When the monitor enters the Power Save mode, the following message appears:

Activate the computer and wake up the monitor to gain access to the OSD.
If you press any button

appear depending on the selected input:

VGA/DP/HDMI (MHL) input

or

other than the power button, one of the

following messages will

Operating the Monitor | 53

If either VGA, HDMI (MHL), or DP input is selected and the corr
connected, a floating dialog box as shown below appears.

or

or

esponding cable is not

or

See Troub

leshooting for mor

e information.

54 | Operating the Monitor

Using Tilt (For UZ2215H and UZ2715H)

NOTE: This is applicable for a monitor with a stand. When any other stand is

bought, please refer to the respective stand setup guide for set up instructions.

Tilt

With the stand attached to the monitor, you can tilt the monitor for the most
comfortable viewing angle.

NOTE: The stand is detached when the monitor is shipped from the factory.

Operating the Monitor | 55

Using Tilt, Swivel, and Vertical Extension (For UZ2315H)

NOTE: This is applicable for a monitor with a stand. When any other stand is

bought, please refer to the respective stand setu

Tilt, Swivel

With the stand attached to the monitor, you can tilt and swivel the monitor for the most
comfortable viewing angle.

NOTE: The stand is detached when the monitor is shipped from the factory.

p guide for set up instructions.

Vertical Extension

NOTE: The stand extends vertically up to 125 mm.

56 | Operating the Monitor

Rotating the Monitor

Before you rotate the monitor, your monitor should be fully vertically extended (

Extension

Rotate clockwise

) and fully tilted up to avoid hitting the bottom edge of the monitor.

Vertical

Operating the Monitor | 57

Adjusting the Rotation Display Settings of Your System (For UZ2315H)

After you have rotated your monitor, you need to complete the procedure below to
adjust the Rotation Display Settings of your system.

NOTE: If you are using the monitor with a non-Dell computer, you need to go the
graphics driver
rotating the 'contents' on your display.

To adjust the Rotation Display Settings:

1. Right-click

2. Select the Settings tab and click Advanced.

3. If you have an ATI graphics card, select the Rotat

rotation.

4. If you have an nVidia graphics card, click the nVid ia tab, in the left-hand column
select NVRotate, and then select the preferred rotation.

5. If you have an Intel
Properties, select the Rotation tab, and then set the preferred rotation.

NOTE: If you do not see the rotation option or it is not working correctly, go to
www.dell.com/support and download the latest driver for your graphics card.

website or your computer manufacturer website for information on

on the desktop

®

and click Properties.

ion tab and set the preferred

graphics card, select the Intel graphics tab, click Graphic

58 | Operating the Monitor

Troubleshootin g

4

WARNING: Before you begin any of the procedures in this section, follow the

Safety Instructions

Self-Test

Your monitor provides a self-test feature that allows you to check whether your monitor
is functioning properly. If your monitor and computer are properly connected but the
monitor screen remains dark, run the monitor self-test by performing the following
steps:

1. Turn off both your computer and the monitor.

2. Unplug the video cable from the back of the computer. To ensure proper Self-Test

operation, remove all Digital and the Analog cables from the back of computer.

3. Turn on the monitor.

The floating dialog box should appear on-screen (a
monitor cannot sense a video signal and is working correctly. While in self-test mode, the
power LED remains white. Also, depending upon the selected input, one of the dialogs
shown below will continuously scroll through the screen.

.

gainst a black background), if the

or

Troubleshooting | 59

or

or

4. This box also appears during normal syste
disconnected or damaged.

5. Turn Off your monitor and reconnect the video cable; then turn On both your
computer and the monitor.

If your monitor screen remains blank after you use the previous procedure, check
video controller and computer, because your monitor is functioning properly.

m operation, if the video cable becomes

your

Built-in Diagnostics

Your monitor has a built-in diagnostic tool that helps you determine if the screen
abnormality you are experiencing is an inherent problem with your monitor, or with your
computer and video card.

NOTE: You can run the built-in diagnostics only when the video cable is unplugged
and the monitor is in self-test mode.

60 | Troubleshooting

To run the built-in diagnostics:

1. Ensure that the screen is clean (no dust particles on the surface of the screen).

2. Unplug the video cable(s) from the back of the computer or moni

tor. The monitor

then goes into the self-test mode.

3. Press and hold Button 3 and Button 6 on

the front panel simultaneously for 2

seconds. A gray screen appears.

4. Carefully inspect the screen for abnormalities.

5. Press Button 6 on the front panel again. The color of th

6. Inspect the display f

7. Repeat steps 5 and 6 to

or any abnormalities.

inspect the display in green, blue, black, white and text

e screen changes to red.

screens.

The test is complete when the text screen appears. To exit, press Button 6 again.
If you do not detect any screen abnormalities upon using the b

uilt-in diagnostic tool, the

monitor is functioning properly. Check the video card and computer.

Common Problems

The following table contains general information about common monitor problems you
might encounter and the possible solutions:

Common

Sympto

No Video/Power
LED off

No Video/Power
LED on

Poor Focus Picture is fuzzy,

ms

What You

Experience

No picture • Ensure that the video cable connecting the monitor and the

No picture or no
brightness

, or

blurry
ghosting

Possible Solutions

computer is properly connected and secure.

• Verify that the power outlet is functioning properly using
other electrical equipment.

any

• Ensure that the power button is depressed fully.

• Ensure that the correct input source is selected via the Input

So

urce menu.

• Increase bri

• Perform monitor self-test feature check.

• Check for bent or broken pins in the video cable connector.

• Run the built-in diagnostics.

• Ensure that the correct input source is selected via the Input

So

urce menu.

• Perform Auto Adjust via OSD.

• Adjust the Phase and Pixe

• Eliminate video extension cables.

• Reset the monitor to Fa

• Change the video resolution to the correct aspect ratio.

ss & contrast controls via OSD.

ghtne

l Clock controls via OSD.

ctory Settings.

Troubleshooting | 61

Shaky/Jittery
Video

Missing Pixels L

Stuck-on Pixels LCD screen has

Brightness

ems

Probl

Geometric
Distortion

Horizontal/

ical Lines

Vert

Synchronization

ems

Probl

y Related

Safet
Issues

Wavy picture or
fine movement

CD screen has

spots

bright sp

Picture too dim
or too bright

Scre
centered
corr

Screen has one
or more lines

Screen is
scrambled or
appears torn

Visible signs of
smoke or spark

ots

en not

ectly

• Perform Auto Adjust via OSD.

• Adjust the Phase and Pixe

• Reset the monitor to Fa

• Check environmental

• Relocate the monitor and test in another room.

• Cycle power On-Off.

• Pixel that is permanently Off is a natural defect that can

occur in L

• For

Po

support/monitors.

• Cycle power On-Off.

• Pixel that is permanently off is a natural defect that can

occur in L

• For

Po

support/monitors.

• Reset the monitor to Factory Settings.

• Auto Adjust via OSD.

• Adjust bright

• Reset the monitor to Factory Settings.

• Auto Adjust via OSD.

• Adjust hori

CD technology.

more information on Dell Monitor Quality and Pixel

licy, see Dell Support site at: http://www.dell.com/

CD technology.

more information on Dell Monitor Quality and Pixel

licy, see Dell Support site at: http://www.dell.com/

ness & contrast controls via OSD.

zontal & vertical controls via OSD.

l Clock controls via OSD.

ctory Settings.

factors.

NOTE: When using DP/HDMI input, the positioning

adjustments are not available.

• Reset the monitor to Factory Settings.

• Perform Auto Adjust via OSD.

• Adjust Phase and

• Perform monitor self-test feature check and determine if

ese lines are also in self-test mode.

th

• Check for bent or broken pins in the video cable connector.

• Run the built-in diagnostics.

Pixel Clock controls via OSD.

NOTE: When using DP/HDMI input, the Pixel Clock and Phase

adjustments are not available.

• Reset the monitor to Factory Settings.

• Perform Auto Adjust via OSD.

• Adjust Phase and

• Perform monitor self-test feature check to determine if the

scrambled screen

• Check for bent or broken pins in the video cable connector.

• Restart the computer in the safe mode.

• Do not perform any troubleshooting steps.

s

• Contact Dell immediately.

Pixel Clock controls via OSD.

appears in self-test mode.

62 | Troubleshooting

Intermittent
Problems

Missing Color Picture missing

ng Color Picture color not

Wro

Image rete
from a static
imag

e left on
the monitor for
a long period of
time

Monitor
malfunctions on
& off

color

good

ntion

Faint shadow
fr
image displayed
appears on the
screen

om the static

• Ensure that the video cable connecting the monitor to the
computer is connected properly and is secure.

• R

eset the monitor to Fa

• Perform monitor self-test feature check to determine if the

rmittent problem occurs in self-test mode.

inte

• Perform monitor self-test feature check.

• Ensure that the video cable connecting the monitor to the

compu

• Check for bent or broken pins in the video cable connector.

• Change the Color Setting Mode in th
to Graphics or Video depending on the application.

• T

ry different Color Preset

Adjust R/G/B value in Color Settings OSD if the Color

Management is turned off.

• Change the Inpu
Color Settings OSD.

• Run the built-in diagnostics.

the Power Management feature to turn off the monitor

• Use
at all times when not in use (for more information, see

Power Management Modes).

• Alternatively, use a dynamically changing screensaver.

Product Specific Problems

ctory Settings.

t

er is connected properly and is secure.

e Color Settings OSD

Settings in Color Settings OSD.

t Color Format to PC RGB or YPbPr in the

Specific

Symptoms

Screen image is
too small

Cannot adjust

onitor

the m
with the
buttons on the
front panel

No Input Signal
when user
controls are
pressed

What You

Experience

Image is
centered on
screen, but does
not fill entire
viewing area

OSD does not

pear on the

ap
screen

No picture, the

ght is white

LED li

Possible Solutions

• Check the

• Reset the monitor to Fa

• Turn Off the monitor, unplug the monitor power cable, plug

it back, and then turn On the monitor.

• Check
hold the
unlock (for more information, see Lock).

• Check the signal source. Ensure the computer is not in the
power saving mode by moving the mouse or pressing any
key on the keyboard.

• Check
plug

• Reset the computer or video player.

Aspect Ratio setting in the Display Settings OSD.

ctory Settings.

whether the OSD menu is locked. If yes, press and

button beside the Power button for 10 seconds to

whether the signal cable is plugged in properly. Re-

the signal cable if necessary.

Troubleshooting | 63

The picture
does not fill the
entire screen

The picture
cannot fill the
height or width
of the screen

ue to different video formats (aspect ratio) of DVDs, the

• D
monitor may display in full screen.

• Run t

he built-in diagnostics.

Universal Serial Bus (USB) Specific Problems

Specific

Symptoms

USB interface is
not working

High Speed

0

USB 3.
interface is
slow

Wireless USB
periph

erals
stop working
when a USB 3.0
device is
plugged in

What You

Experience

USB peripherals
are not working

High Speed USB

0 peripherals

3.
working slowly or
not working at all

Wireless USB

ripherals

pe
responding
slowly or only
working as the
distance between
itself and its
receiver
decreases

Possible Solutions

• Check that your monitor is turned On.

• Reconnect the upstream cable

• Reconnect the USB peripher

• Switch Off and then turn On the monitor again.

• Reboot the computer.

• Some USB devices like external portable HDD require higher

electric current; connect the device d
computer system.

• Check

• Some computers have USB 3.0, USB 2.0, and USB 1.1 ports.

• Reconnect the upstream cable

• Reconnect the USB peripher

• Reboot the computer.

• I

• Position your wireless USB receiv

• Use a USB-extender cable to position the wireless USB

that your computer is USB 3.0-capable.

Ensure that

ncrease the distance between the USB 3.0 peripherals and

the wireless USB receiver.

the wireless USB peripherals.

receiver as far away as possible from the USB 3.0 port.

the correct USB port is used.

to your computer.

als (downstream connector).

irectly to the

to your computer.

als (downstream connector).

er as close as possible to

64 | Troubleshooting

Mobile High-Definition Link (MHL) Specific Problems

Specific

Symptoms

MHL interface
is not working

Microsoft

Specific

Symptoms

The Hook
button is not
working

cam is not

Web

ed

detect

The Mute

tton is not

bu
working

No sound
coming fr
th

Wireless mouse
is no
or lagging

om

e speakers

t working

What You

Experience

Can not see MHL
device image
shown on the
monitor

®

Lync® Specific Problems

• Ensure

• Check your MHL device

• Check your MHL device is not in Standby mode.

• Check physical MHL cable connection is corresponding to

• W

your MHL cable and MHL device are MHL certified.

input source se
HDMI (MHL) 2.

ait for 30 seconds after connecting MHL cable as some

MHL devices re

lected on OSD Menu i.e., HDMI (MHL) 1 or

quire longer recovery time.

What You

Experience

The Lync main
window doe not
display

Cannot see any
video shown on
the screen during
video calls

After pressing the
Mute button, you
still are able to
hear the caller
during calls

Cannot hear any
sound during
calls

Do not respond
or responds
slowly

• Ensure that the USB upstream cable is connected between
the monitor and the computer or notebook.

• Ensure t

• Ensur

• Reconnect the USB upstream cable to the computer or

• Ensur

• Reconnect the USB upstream cable to the computer or

• Ensure that you have set the default playback device as

• Turn Off the monitor, unplug the monitor power cord,

• Reset the monitor to Fa

• I

• Position your wireless USB receiv

• Use a USB-extender cable to position the wireless USB

hat you have signed in to Lync.

e that the USB upstream cable is connected between

the monitor and the computer or notebook.

book.

note

e that the USB upstream cable is connected between

the monitor and the computer or notebook.

book.

note

"DELL UZ2x15H" on your system.

plug it, and then turn On the monitor.

re

ncrease the distance between the USB 3.0 peripherals and

the wireless USB receiver.

the wireless mouse.

ceiver as far away as possible from the USB 3.0 port.

re

Possible Solutions

is turned On.

Possible Solutions

ctory Settings.

er as close as possible to

Troubleshooting | 65

Appendix

5

WARNING: Safety Instructions

WARNING: Use of controls, adjustments, or procedures other than those
specified in this documentation may result in exposure to shock, electrical
hazards, and/or mechanical hazards.

For information on safety instructions, see the Product Information Guide.

FCC Notices (U.S. Only) and Other Regulatory Information

For FCC notices and other regulatory information, see the regulatory compliance
website located at www.dell.com/regulatory_compliance.

Contacting Dell

For customers in the United States, call 800-WWW-DELL (800-999-3355).

NOTE: If you do not have an active Internet connection, you can find contact

information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options.
Availability varies by country and
your area.

To get online Monitor support content:

1. Visit www.dell.com/support/monitors.

To contact Dell for sales, technical support, or customer service issues:

1. Visit www.dell.com/support

2. Verify your country or region in the Choose A Country/Region drop-down menu at

the bottom of the page.

3. Click Contact Us on th

4. Select the appropriate service or support link based on your need.

5. Choose the method of contacting D

product, and some services may not be available in

.

e left side of the page.

ell that is convenient for you.

Appendix | 67

Setting Up Your Monitor

Setting the display resolution

For maximum display performance with Microsoft® Windows® operating systems, set
the display resolution to 1920 x 1080 pixels by performing the following steps:

In Windows

1. For Windows

2. Right-click on the desktop and click Screen Resolution.

3. Click the Dropdown list of the Screen Resolution and select 1920 x 1080.

4. Click OK.

In Windows

1. Right-click on the desktop and click Display settings.

2. Click Advanced display settings.

3. Click the dropdown list of Resolution and select

4. Click Apply..

If you do
your graphics driver. Please choose the scenario below that best describes the computer
system you are using,

If you have a Dell™ desktop or a Dell™ portable computer with
internet access

1. Go to www.dell.com/support, enter your service tag, and download the latest

2. After installing the drivers for your graphics adapter, attempt to set the resolution to

®

7, Windows® 8, and Windows® 8.1:

®

8 and Windows® 8.1 only, select the Desktop tile to switch to classic

desktop.

®

10：

not see the recommended resolution as an option, you may need to update

driver for your graphics card.

1920 x 1080 again.
NOTE: If you are unable to set the resolution to 1920 x 1080, please contact Dell™

to inquire about a graphics adapter that supports these resolutions.

:

1920 x 1080.

and follow the given steps.

68 | Appendix

If you have a non Dell™ desktop, portable computer, or graphics
card

In Windows® 7, Windows® 8, and Windows® 8.1:

1. For Windows
desktop.

2. Right-click on the desktop and click Personalization.

3. Click Change Display Settings.

4. Click Advanced Settings.

5. Identify

window (e.g. NVIDIA, ATI, Intel etc.).

6. Refer to the graphic card provider website for updated driver (for example,

http://www.ATI.com

7. After installing the drivers for your graphics adapter, attempt to set the resolution to
1920 x 1080 again.

In Windows

1. Right-click on the desktop and click Display settings.

2. Click Advanced display settings.

3. Click Display adapter properties..

4. Identify

5. Refer to the graphic card provider website for updated driver (for example,

6. After installing the drivers for your graphics adapter, attempt to set the resolution to

®

window (e.g. NVIDIA, ATI, Intel etc.).

http://www.ATI.com

1920 x 1080 again.

NOTE: If you are unable to set the recommended resolution, please contact the

manufacturer of your computer or consider purchasing a graphics adapter that will
support the video resolution.

®

8 and Windows® 8.1 only, select the Desktop tile to switch to classic

your graphics controller supplier from the description at the top of the

OR http://www.NVIDIA.com).

10：

your graphics controller supplier from the description at the top of the

OR http://www.NVIDIA.com).

Appendix | 69