Dell Update Packages Version 5.5 Owner's Manual

Dell™ Update Packages for

Microsoft

Windows

Operating Systems User’s Guide

www.dell.com | support.dell.com

Notes and Notices

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data

and tells you how to avoid the problem.

____________________

Information in this document is subject to change without notice.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, PowerEdge, and OpenManage are trademarks of Dell Inc.; Microsoft, Windows, Windows Server, MS–DOS, BitLocker, Hyper-V and Hyper-V Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

August 2008

Contents

1 Getting Started With Dell Update

Packages

Overview . . . . . . . . . . . . . . . . . . . . . . . . . 7

. . . . . . . . . . . . . . . . . . . . . . . . . 7

Server Update Utility and DUPs

Update Options

. . . . . . . . . . . . . . . . . . . . 9

Supported Operating Systems

Before You Begin

. . . . . . . . . . . . . . . . . . . . 11

. . . . . . . . . . . . . . 9

. . . . . . . . . . . . . . 10

How to Obtain DUPs from the Dell Support Website

Installation Order of DUPs

. . . . . . . . . . . . . . . . . . 12

. . . . . . . . . . . . . 13

Important Tips to Remember for Using DUPs

Fresh Install of Device Drivers

Interactive Mode

Non–Interactive Mode

. . . . . . . . . . . . . . . . . . . . . 14

. . . . . . . . . . . . . 14

. . . . . . . . . . . . . . . . . . 14

. . . . . . . . . . . . . . . 15

User Account Control In Windows Server 2008

. . . . . . . . . . . . . . . . . . . . . . . 15

Support For Trusted Platform Module (TPM) and BitLocker

Getting Started With Dell Update Packages

Overview

Dell™ Update Packages (DUPs) allow administrators to update a wide range of system components simultaneously and apply scripts to similar sets of Dell systems to bring system software components up to the same version levels.

By using DUPs, you can perform the following functions:

• Apply an individual update to a system by using an intuitive graphical user interface (GUI)

• Install device drivers in interactive and non-interactive modes

• Batch a number of updates for your system by using the command line interface (CLI) feature

• Leverage your company’s software distribution tools to remotely apply updates to any number of servers

A DUP (Dell Update Package) is a self-contained executable in a standard package format and each Update Package is designed to update a single software component on your system. This product feature allows you to select and apply just the updates that you want for your system, thus minimizing the resources required to transport the Update Packages across your network.

DUPs improve your ability to update your systems effectively. For example, each DUP contains pertinent information about when Dell issued the package, which systems the package is designed to support, and what functional enhancements are contained in the update or which problems were fixed.

Many devices rely on more than one driver or application to operate correctly. For example, network interface cards (NICs) have base drivers, teaming drivers and teaming applications, while certain storage controllers have base drivers and miniport drivers. Updating only the base driver of a teaming

-enabled NIC may break the teaming functionality.

Getting Started With Dell Update Packages 7

Likewise, updating only the miniport driver of a storage controller may also create problems. The Update Packages will now support installation of a single driver for a device as well as multiple drivers, in a single package.

Each DUP contains the execution logic to verify that the update will work on your system. By using DUPs, you are not required to use any Dell OpenManage software applications, you do not need to create alternative media, and you do not have to reboot your system to MS–DOS

to apply the updates. Each DUP also carries a digital signature to ensure reliable and trusted authentication. See "Verifying the Digital Signature" for more information.

Administrators can apply DUPs on the Windows operating system by running the packages in the stand-alone mode. In this mode, the packages present an interactive GUI that provides administrators with certain choices, such as whether to reboot if the update requires a system reboot before taking effect. The GUI that is available through DUPs running in stand-alone mode presents dialog boxes to notify administrators of errors that may occur if the DUPs cannot be applied to the system or if the prerequisites are not met. The GUI also lists the purpose of the package, the devices it updates, the BIOS, driver, or firmware version to which it updates, supported operating systems, supported Dell platforms, and prerequisites (if any). DUP has a welcome display which lists information about the new features and any known issues with the package.

You can use DUPs interactively, which is ideal for applying a limited number of updates. You can also use DUPs in batch mode to accommodate large environments with multiple systems or to process multiple updates per system. In addition, you can use remote scripting with systems management software solutions.

This guide is designed to familiarize you with DUPs so that you can begin applying them to simplify the system software maintenance on your Dell systems. The "Using Dell Update Packages" section of this guide provides sample scenarios for using Update Packages.

8 Getting Started With Dell Update Packages

Server Update Utility and DUPs

Dell OpenManage Server Update Utility (SUU) is a DVD–based application that is used to identify and apply the latest updates to your system. It is both a Graphical User Interface (GUI) and a Command Line Interface (CLI) based application. SUU compares the versions of components currently installed on your system with the update components packaged on the Dell Server Updates DVD and then displays a comparison report of the versions and provides the option of updating the components. You can use SUU to update your system or view the updates available for any system listed in the repository. The Dell Server Updates DVD is available as part of the Dell OpenManage subscription service kit.

Windows DUPs can be downloaded from the Dell Support site at

support.dell.com. They are also available in the repository on the Dell Server Updates DVD. The repository folder in the Dell Server Updates DVD

contains Windows and Linux DUPs, Catalog.xml (that contains information about both Windows and Linux DUPs), and the DellSoftwareBundleReport.html. SUU uses DUPs to update the system components.

NOTE: See the Server Update Utility User's Guide available on the Dell Support

website at support.dell.com or on the Dell Systems Management Tools and Documentation DVD for information on how SUU identifies and applies updates to your entire system.

Update Options

You can update your system components using any one of the two options listed below:

Element Update–To update an individual system software component (element) to a specific version. Use DUP to perform element updates.

System Update–To update all elements on your system. Dell recommends that you use SUU to automatically:

• inventory the Dell firmware and drivers on that system

• compare the installed configuration with the content on the

Updates

DVD

Dell Server

Getting Started With Dell Update Packages 9

• report on discrepancies and recommend updates, including any prerequisites that may impact the update sequence

• update and (if needed) reboot the system

NOTE: See the Server Update Utility User's Guide available on the Dell Support

website at support.dell.com or on the Dell Systems Management Tools and Documentation DVD for information on how SUU identifies and applies updates to your entire system.

Figure 1-1 illustrates when you should use SUU and DUPs while performing updates:

Figure 1-1. SUU and DUPs

Supported Operating Systems

DUPs are tested and qualified for the following operating systems:

• Microsoft Windows 2000 Server and Advanced Server with SP4

• Microsoft Windows Small Business Server 2003 R2 Standard and Premium Editions with SP1 and SP2

• Microsoft Windows Small Business Server 2008 Standard and Premium Editions

• Microsoft Windows Server with SP2 (32-bit x86)

• Microsoft Windows Server 2003 Standard, Enterprise, and Datacenter (x64) Editions with SP2

• Microsoft Windows Server 2003 R2 Standard and Enterprise (x86) Gold Editions with SP2

2003 Web, Standard, and Enterprise Editions

10 Getting Started With Dell Update Packages

• Microsoft Windows Server 2003 R2 Standard and Enterprise (x64) Gold Editions with SP2

• Microsoft Windows Storage Server 2003 R2 Express, Workgroup, Standard, and Enterprise x64 Editions

• Microsoft Windows Server 2008 Web, Standard, and Enterprise (32

bit x86)

Editions

• Microsoft Windows Server 2008 Standard, Enterprise, and Datacenter (x64) Gold Editions

• Microsoft Windows Server 2008 Core Standard and Enterprise (32-bit x86) Editions

• Microsoft Windows Server 2008 Core Standard, Enterprise, and Datacenter (x64) Gold Editions

• Microsoft Hyper-V™ and Hyper-V Server

NOTE: Microsoft Windows Small Business Server 2008 is scheduled to be

available in the second half of 2008. For latest information, see

http://www.microsoft.com/windowsserver/essential/sbs/default.mspx

NOTE: For the latest information about the various Dell systems and operating

systems that DUPs are supported on, see the Dell Systems Software Support Matrix on the Dell Support website at support.dell.com or on the Dell Systems

Management Tools and Documentation DVD. The Dell Systems Software Support Matrix has information about the various Dell systems, the operating systems

supported by these systems, and the Dell OpenManage™ components that can be installed on these systems.

NOTE: The Dell OpenManage systems management software kit is available on

a single DVD titled Dell Systems Management Tools and Documentation.

Before You Begin

DUPs are available for applying updates to your system software components.

The following prerequisites apply for installing and using DUPs:

• DUPs support Dell systems running the operating systems listed in the

Overview" section.

• You must be able to log on to the system with an account that has Administrator privileges.

Getting Started With Dell Update Packages 11

How to Obtain DUPs from the Dell Support Website

Log on to

Select

Enter your service tag or choose your product model.

Select your product family and product line.

Select your operating system, language, category, and the update importance. A list of applicable updates are displayed.

Click

You can also download a different file format from the column labeled

File Title

If you want to download more than one file type, you must do so one at a time.

To complete the download of your file, follow the directions on the screen.

Before installing DUPs, read the information provided, both online and in the download package. Ensure that the updates you selected are both necessary and appropriate for your system. You may also need to complete some or all of the following steps:

Run the DUP meets the prerequisites for performing an update.

To run the check from the CLI, type the following command at the command line prompt:

packagename

To run the check from the GUI, perform the following steps:

You can view the log results after running the check option from either the CLI or the GUI. The default path for the log file is

C:\dell\updatepackage\log

Determine that the target system meets compatibility requirements. See the the See "Other Documents You Might Need" for the location of the

Dell OpenManage Server Administrator Compatibility Guide Dell Systems Software Support Matrix

support.dell.com

Drivers and Downloads

Download Now

. Select a file format for your DUP and single-click its filename.

Check

option on the target system to ensure that the system

.exe /c /s

Double-click the

.exe

file for the DUP you downloaded.

Read the information about the update in the GUI’s scrolling text window.

Dell OpenManage Server Administrator Compatibility Guide

Dell Systems Software Support Matrix

for additional information.

and

and the

12 Getting Started With Dell Update Packages

Create a directory structure for performing the updates (for example, create a directory for each system type).

Determine a methodology for performing the updates.

• Single update method: Run DUPs from the GUI in the interactive

mode to perform the update.

• Script method: Use this method if you have a requirement for running

one or more updates from a script on a single system.

See the sample scripts in "Command Line Interface Reference."

NOTE: DUPs for Windows can also be found in the repository on the Dell Server

Updates DVD that contains the updated BIOS, drivers and firmware components for

Dell systems.

Installation Order of DUPs

If you are installing multiple Update Packages, install the updates that require a reboot last. Dell recommends the installation order as described in Table 1-1.

Table 1-1. Update Packages: Recommended Installation Order

Installation Order System Software Components

1 Device drivers

2 Device firmware

3 ESM firmware

4 BIOS

NOTE: If you are installing both ESM and BIOS updates, install the ESM firmware

update before the BIOS update.

NOTE: If you are planning to install Server Administrator as well as a BIOS update,

install Server Administrator before the BIOS update. If you have updated the BIOS already and you are planning to install Server Administrator, reboot your system so that the changes to the BIOS will take effect.

Getting Started With Dell Update Packages 13

Important Tips to Remember for Using DUPs

• Prepare repair disks before you perform any updates.

• Download the currently installed version of drivers, BIOS, and firmware so that you have a backup plan in case any issues arise.

• When you are upgrading any RAID controller software drivers, the enhanced Storage Management Service may need to be upgraded. Check the

Dell OpenManage Server Administrator Compatibility Guide

proceeding. See "Other Documents You Might Need" for more information.

• Ensure that you have a backup of the Windows operating system registry files or system configuration files stored on a system other than the ones you are updating.

• The updates must be planned for and performed by the system administrator who knows which applications could be affected.

• Before updating all systems, perform the upgrade on one nonessential system to test the update.

• Do not run other applications while executing DUPs.

• Do not shut down the system while an update is in progress.

• Ensure that the system reboots without power interruption after performing a BIOS update.

• You cannot run a DUP in interactive mode from a Telnet session.

before

Fresh Install of Device Drivers

DUPs update BIOS, firmware, drivers, and applications. If a device driver is not already present in your system, DUPs allows you to do a fresh install of the driver. The driver will be installed if the hardware that the driver supports is present.

Interactive Mode

In interactive mode, if a fresh install is applicable, DUP displays a message to install the driver along with the version of the package. Click Yes to install the package. Installation results are logged in the

14 Getting Started With Dell Update Packages

"DUP Message Logs".

Non–Interactive Mode

When a fresh install is applicable, executing DUPs with the /s switch installs the driver.

For example, packagename.exe /s and packagename.exe /s /r does a fresh install of driver DUPs. See on the command syntax.

NOTE: Not all driver DUPs support fresh install. See the Dell Update Packages for

Microsoft Windows operating systems readme file for the list of drivers that do not

support fresh install.

"CLI Options" for more information

User Account Control In Windows Server 2008

User Account Control (UAC) is a new security feature in the Windows Server 2008 operating system. When enabled, it restricts access to critical system resources for all users except the built-in local Administrator. With UAC, users have to upgrade to an Administrator account before running DUPs. See for more information.

"Microsoft Windows Server 2008 User Account Control"

Support For Trusted Platform Module (TPM) and BitLocker

A TPM is a secure microcontroller installed on the motherboard of your system which provides basic security data protection feature in the Windows Server 2008 operating system. TPM interacts with BitLocker to provide protection at system startup. A successful DUP execution depends on TPM Security, TPM Activation and BitLocker settings. See Support

" for more information.

"Trusted Platform Module (TPM) and BitLocker

-related functions. BitLocker™ is a

Getting Started With Dell Update Packages 15

Obtaining Technical Assistance

If at any time you do not understand a procedure described in this guide, or if your product does not perform as expected, different types of help are available. For more information see "Getting Help" in your system's Installation and Troubleshooting Guide or the Hardware Owner’s Manual.

Additionally, Dell Enterprise Training and Certification is available; see www.dell.com/training for more information. This service might not be offered in all locations.

Getting Started With Dell Update Packages 17

18 Getting Started With Dell Update Packages

Using Dell Update Packages

Before You Begin

This section is to help you get the most out of Dell™ Update Packages (DUPs). Updating the system software on your Dell systems should be a key element of your company's overall change management policies and procedures. Maintaining the system software on your Dell systems helps ensure troublefree operation.

Before you apply any update to your system, you may want to carefully plan your update strategy, based on the conditions that are necessitating the update. Many reasons may exist for making the decision to update your Dell system, such as:

• Correcting a security concern

• Correcting a problem on your system, based on a recommendation from Dell Support personnel

• Updating a system software component to a minimum level required by an application

• Gaining access to a new feature or improved performance

• Updating all of the system components as part of your company's periodic maintenance process

Each of the preceding update situations entails different levels of urgency, but all require a certain level of planning to ensure a successful update with minimal disruption to your applications and users. The following subsections help you develop the system update strategy that best fits your needs, your company's policies and procedures, and the tools available to you.

Using Dell Update Packages 19

Develop Your System Update Plan

You may want or need to update your system for many reasons, as mentioned in the preceding section. This update requirement may be classified as either planned or unplanned.

Planned updates occur as a part of your regular cycle of maintaining your systems with up-to-date BIOS, firmware, and drivers. Many IT organizations establish a regular schedule for performing the updates, which are integrated with the planned maintenance functions. The frequency of these updates varies from company to company; however, it is not uncommon for companies to adopt quarterly or semiannual update schedules. Irregular but still planned updates may occur whenever a system is retasked with a new application or the operating system is either upgraded or changed. Any time that you have scheduled planned outage or downtime for your system may be a good time to consider upgrading the system software components.

Unplanned updates typically occur as a result of applying a critical upgrade to your system to avoid data loss, service interruption, or security threats. You may, for example, be advised to apply an update in response to a call you have placed to a Dell support professional. Although the urgency of applying such an update is greater than a planned update, you know that you must apply careful thought and consideration to ensure a successful update with minimal disruption to your users. The key to success is always having a well-planned strategy for all possible scenarios.

Acquiring DUPs

NOTE: DUPs currently do not support every device type. Dell will continue to make

DUPs available on additional devices in future releases.

NOTE: You can locate the DUPs for your system on the Dell Support website at

support.dell.com. For instructions, see "How to Obtain DUPs from the Dell Support Website. DUPs can also be found in the repository on the Dell Server Updates DVD that contains the updated BIOS, firmware, and driver components for Dell systems.

Dell provides a number of aids to help you determine whether or not your system requires an update. The Dell File Watch notification service, available on support.dell.com, allows you to create an account and register to receive e-mail notifications when Dell publishes an update file for your system. You have the option of specifying which server models you would like to be notified about by entering either the server model type or the Dell hardware

20 Using Dell Update Packages

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