Dell UltraSharp U3417W Service Manual

Dell UltraSharp U3417W Monitor User’s Guide

Model: U3417W

Regulatory model: U3417Wb

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better

use of your computer.

CAUTION: A CA

UTION indicates potential damage to hardware or loss of

data if instructions are not followed.

WARNING: A WARNING indicates a potential for property damage,

personal injury, or death.

____________________

This product is protected by U.S. and international copyright and intellectual property laws.

Dell

and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.

2016 - 06 Rev. A00

Contents

About Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Identifying Parts and Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Monitor Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Plug and Play Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Universal Serial Bus (USB) Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

LCD Monitor Quality and Pixel Policy . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Maintenance Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Setting Up the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Attaching the Stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Connecting Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Organizing Your Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Removing the Monitor Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Wall Mounting (Optional). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Operating the Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Power On the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Using the Front Panel Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Contents | 3

Using the On-Screen Display (OSD) Menu. . . . . . . . . . . . . . . . . . . . . . 36

Setting the Maximum Resolution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Using the Tilt, Swivel, and Vertical Extension . . . . . . . . . . . . . . . . . . . 58

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Built-in Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Product Specific Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Universal Serial Bus (USB) Specific Problems . . . . . . . . . . . . . . . . . . . 65

Speakers Specific Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

FCC Notices (U.S. Only) and Other Regulatory Information . . . . . . 66

Contact Dell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

4 | Contents

About Your Monitor

Package Contents

Your monitor ships with the components shown below. Ensure that you have received all the components and

NOTE: Some items may be o

features or media may not be available in certain countries.

NOTE: To set up with any other stand, please refer to the respective stand setup

guide

for setup instructions.

Contact Dell

if something is missing.

ptional and may not ship with your monitor. Some

Monitor

Stand Riser

Stand Base

About Your Monitor | 5

Power Cable (Varies by Countries)

HDMI Cable

DP Cable (Mini-DP to DP)

USB 3.0 Upstream Cable (Enables the USB Ports on the Monitor)

• Drivers and Documentation Media

• Quick Setup

• Factory Calibration

Repor

• Safety, Environmental, and Regulatory Information

Guide

6 | About Your Monitor

Product Features

The Dell U3417W flat panel display has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD) and LED backlight. The monitor features include:

• 86.7 cm (34-inch) viewable area display (measured diagonally). 3440 x 1440 resolution, plus full-screen support for lower resolutions.

• Wide viewing angle to allow viewing from a sitting or standing position.

• T

ilt, swivel, and vertical extension adjustment capabilities.

• Ultra-thin bezel minimizes the bezel gap in multi-monitor usage, enabling easier set up with an elegant viewing experience.

• Removable s mounting holes for flexible mounting solutions.

• Plug and play capability if supported by your system.

• Color gamu

• On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.

• So

ftware and documentation media includes an Information File (INF), Image Color

Matching File (ICM), and product documentation.

• Dell Display Manager Software included (comes in the CD shipped with the monitor).

• Security loc

• Stand lock.

• Capability

the image quality.

• High Dynamic Contrast Ratio (5,000,000:1).

• 0

.5 W standby power when in the sleep mode.

• Ene

• Optimize eye comfort with a flicker-free screen and ComfortView feature which

• Suppor

rgy Gauge shows the energy level being consumed by the monitor in real time.

minimizes blue light emission.

tand and Video Electronics Standards Association (VESA™) 100 mm

t of 99% sRGB with an average Delta E < 3.

k slot.

to switch from wide aspect to standard aspect ratio while maintaining

ts Picture by Picture (PBP) and Picture in Picture (PIP) Select mode.

About Your Monitor | 7

Identifying Parts and Controls

Front View

Front panel controls

Label

1 Function buttons (For more information, see

Operating the Monitor

2 Power On/Off button (with LED indicator)

Description

)

8 | About Your Monitor

Back View

Back view with monitor stand

Label

1 VESA mounting holes

2 Regulatory label Lists the regulatory approvals. 3 Stand release button Releases stand from monitor.

4 Barcode serial number

5 Cable management slot Use to organize cables by placing them through

Description Use

Wall mount monitor using VESA-compatible wall

00 mm x 100 mm -

(1 behind attached VESA Cover)

labe

mount kit (100 mm x 100 mm).

to this label if you need to contact Dell for

Refer technical support.

the slot.

About Your Monitor | 9

Side View

Label

1 USB downstream port Connect your USB device. You can only use this

2 USB downstream port

* To avoid signal interference, when a wireless USB device has been connected to a USB downstream port, it is NOT recommended to connect any other USB devices to the adjacent port(s).

Description Use

ter you have connected the USB cable to

with Power

connector af the computer and USB upstream connector on the monitor.*

Connect to charge your device.

arging

10 | About Your Monitor

Bottom View

Bottom view without monitor stand

Label Description Use

1 AC power cord

connector

2 Security lock slot Secures monitor with security lock (security lock not

HDMI port connector Connect your computer with HDMI cable.

)

(1, 2

4 DisplayPort in

connector

5 Mini DisplayPort in

connector

6 DisplayPort out (MST)

connector

7 Audio-Line out Connect your speakers.*

USB upstream port Connect the USB cable that came with your monitor

8 , 2

)

9-1 USB downstream port Connect your USB device. You can only use this

nect the power cable.

Con

included).

nnect your computer with DP cable.

nnect your computer with Mini-DP to DP cable.

layPort output for MST (Multi-Stream Transport)

Disp capable monitor. DP 1.1 monitor can only be connected as the last monitor in the MST chain. To enable MST, refer to instruction on section

Connecting the monitor for DP Multi-Stream Transport

(MST) function

to the computer. Once this cable is connected, you can use the USB connectors on the monitor.

ector af

conn the computer and USB upstream connector on the monitor.**

ter you have connected the USB cable to

About Your Monitor | 11

9-2 USB downstream port

with Power Charging

10 Stand lock feature To lock the stand to the monitor using a M3 x 6 mm

Connect to charge your device.

rew (screw not included).

* Headphone usage is not supported for the audio line out ** To avoid signal interference, when a wireless USB dev

downstream port, it is NOT recommended to connect any other USB devices to the adjacent port(s).

connector.

ice has been connected to a USB

Monitor Specifications

Flat Panel Specifications

Model U3417W

Screen type Active matrix - TFT LCD Panel technology In-Plane Switching Type Viewable image Diagonal Horizontal, Active Area Vertical, Active Area Area Pixel pitch 0.233 mm x 0.233 mm Pixel per inch 109 Viewing angle 178° (vertical) typical

Luminance output 300 cd/m² (typical) Contrast ratio 1000 to 1 (typical)

Faceplate coating Anti-Glare with 3H hardness Backlight LED edgelight system Response time 8 ms (typical) for NORMAL mode

Color depth 1.074 billion colors Color gamut sRGB 99%, CIE1976 (90%), and CIE 1931 (75%)

867.2 mm (34.14 inches)

799.80 mm (31.49 inches)

334.80 mm (13.18 inches)

267773.04 mm

178° (horizontal) typical

5M to 1 (typical Dynamic Contrast On)

5 ms (typical) for FAST mode

(415.01 inch2)

12 | About Your Monitor

Built-in devices • USB 3.0 super-speed hub (with 2 x USB 3.0 upstream

port

)

• 4 x USB 3.

Connectivity • 2 x HDMI 2.0

• 1 x DP 1.2

• 1 x mDP

• 1 x DP Output

• 2 x USB 3.0 port - Upstream

• 2 x USB 3.0 port - Side

• 2 x USB 3.0 port - Bottom

10.55 mm (Top)

10.05 mm (Left/Right)

0 to 115 mm

-5° to 21°

-30° to 30° N/A Yes

• Anti-theft stand lock slot (to panel)

dge of

ea)

Border width (e monitor to active ar

Adjustability Height adjustable stand Ti lt Swivel Pivot Dell Display Manager

Compatibili Security • Security lock slot (cable lock sold separately)

0 downstream ports

Resolution Specifications

el U3417W

Mod

Horizontal scan range 30 kHz to 134 kHz (automatic) Vertical scan range 48 Hz to 76 Hz (automatic) Maximum preset resolution 3440 x 1440 at 60 Hz

Supported Video Modes

Model U3417W

Video display capabilities (HDMI & DP playback)

480p, 480i, 576p, 720p, 1080p, 576i, 1080i

About Your Monitor | 13

Preset Display Modes

Display Mode Horizontal

Frequency (kHz)

VESA, 640 x 400 31.47 70.09 25.18 -/+

VESA, 640 x 480 31.47 59.94 25.17 -/-

VESA, 640 x 480 37.50 75.00 31.5 -/-

VESA, 720 x 400 31.47 70.08 28.32 -/+

VESA, 800 x 600 37.88 60.32 40 +/+

VESA, 800 x 600 46.88 75.00 49.5 +/+

VESA, 1024 x 768 48.36 60.00 65 -/-

VESA, 1024 x 768 60.02 75.03 78.75 +/+

VESA, 1152 x 864 67.50 75.00 108 +/+

VESA, 1280 x 800 - R 49.31 59.91 71 +/-

VESA, 1280 x 1024 63.98 60.02 108 +/+

VESA, 1280 x 1024 79.98 75.03 135 +/+

VESA, 1600 x 1200 75.00 60.00 162 +/+

VESA, 1920 x 1080 67.50 60.00 148.5 +/+

VESA, 2560 x 1440 88.79 59.95 241.5 +/-

VESA, 3440 x 1440* 88.82 60.00 319.75 +/-

Vertical

Frequency

(Hz)

Pixel Clock

(MHz)

Sync Polarity

(Horizontal/

Vertical)

* Requires a graphics card that supports HDMI 2.0.

Multi-Stream Transport (MST) Modes

MST Source

Monitor

3440 x 1

40 at 60Hz 1 2

NOTE: The default for Multi

monitor for DP Multi-Stream Transport (MST) function

14 | About Your Monitor

Maximum number of external monitor can be supported

3440 x 1440 at 60Hz 1920 x 1080 at 60Hz

-Stream Transport mode is DP1.2. See

Connecting the

for details.

Electrical Specifications

Model U3417W

Video input signals HDMI 2.0*/DP 1.2**, 600 mV for each differential line,

100 ohm input impedance per differential pair.

AC input voltage/frequency/ current

Inrush current • 120 V: 40 A (Max.) at 0 °C (cold start)

100 VAC to 240 VAC / 50 Hz or 60 Hz (typical)

• 220 V: 80 A (Max.) at 0 °C (cold start)

+ 3 Hz / 1.5 A

Support HDMI 2.0 optional specification, include HDMI

* Not Audio Return Channel (ARC), standard for 3D format and resolutions, and standard for 4K digital cinema resolution.

** Support DP1.2 specification, include HBR2, MST and DP audio.

Ethernet Channel (HEC),

Speaker Specifications

Model U3417W

Speaker 2 x 9.0 W Frequency Response 100 Hz - 20 kHz Impedance 8 ohm

Physical Characteristics

Model U3417W Signal cable type • Digital: detachable, HDMI,

• Digital: detachable, Mini-DP to DP, 20

pins

• Universal Serial Bus: detachable, USB, 9 pins

Dimens

Height (extended) 532.0 mm (20.94 inches) Height (compressed) 417.0 mm (16.42 inches) Width 813.6 mm (32.03 inches) Depth 226.4 mm (8.91 inches)

Dimensions (without stand)

Height 363.7 mm (14.32 inches)

ions (with stand)

19 pins

About Your Monitor | 15

dth 813.6 mm (32.03 inches)

Wi Depth 58.4 mm (2.30 inches)

Stand dimensions

Height (extended) 419.1 mm (16.50 inches) Height (compressed) 382.6 mm (15.06 inches) Width 342.2 mm (13.47 inches) Depth 226.4 mm (8.91 inches)

Weight

Weight with packaging 15.4 kg (33.94 lb) Weight with stand assembly and cables 10.4 kg (22.92 lb) Weight without stand assembly (For wall

erations -

mount or VESA mount consi no cables)

Weight of stand assembly 2.3 kg (5.07 lb) Front frame gloss 37%-57% gloss unit

7.7 kg (16.97 lb)

Environmental Characteristics

Model U3417W

Compliant Standards

• BFR/PVC-free (Halogen-free) excluding external cables.

• Meets NFPA

• Arsenic-Free glass and Mercury-Free for the panel only.

Temp er atur e

Operating 0 °C to Non-operating -20 °C to 60 °C (-4 °F to 140 °F)

Humidity

Operating 10% to 80% (non-condensing) Non-operating 5% to 90% (non-condensing)

Altitude

Operating 5,000 m (16,404 ft) (maximum) Non-operating 12,192 m (40,000 ft) (maximum)

Thermal dissipation

99 leakage current requirements.

40 °C (32 °F to 104 °F)

• 443.58 BTU/hour (maximum)

• 170.61 BTU/hour (typical)

16 | About Your Monitor

Power Management Modes

If you have VESA's DPM™ compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use. This is referred to as Power Save Mode*. If the computer detects input from the keyboard, mouse, or other input devices, the monitor automatically resumes functioning. The following table shows the power consumption and signaling of this automatic power saving feature.

VESA Modes Horizontal

Sync

Normal operation

Active-off mode

Switch off - - - Off Less than 0.5 W

Active Active Active White 130 W (maximum)**

Inactive Inactive Blanked White (glowing) Less than 0.5 W

* Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor.

** Maximum power consumption with max luminance, and USB active. The OSD functions only in the normal operatio

the Active-off mode, one of the following messages will be displayed:

HDMI 1/HDMI 2/Mini DisplayPort/DP input

Vertical

Sync

Video Power

Indicator

Consumption

50 W (typical)

n mode. When any button is pressed in

Power

About Your Monitor | 17

Activate the computer and the monitor to gain access to the OSD.

Pin Assignments

DisplayPort Connector

Number

1 ML0(p)

2 GND

3 ML0(n)

4 ML1(p)

5 GND

6 ML1(n)

7 ML2(p)

8 GND

9 ML2(n)

20-pin Side of the

Connected Signal Cable

18 | About Your Monitor

10 ML3(p)

11 GND

12 ML3(n)

13 GND

14 GND

15 AUX(p)

16 GND

17 AUX(n)

18 GND

19 Re-PWR

20 +3.3 V DP_PWR

Mini DisplayPort Connector

Number

1 GND

2 Hot Plug Detect

3 ML3(n)

4 GND

5 ML3(n)

6 GND

7 GND

8 GND

9 ML2(n)

10 ML0(p)

11 ML2(p)

12 ML0(p)

13 GND

14 GND

15 ML1(n)

Connected Signal Cable

20-pin Side of the

About Your Monitor | 19

16 AUX(p)

17 ML1(p)

18 AUX(n)

19 GND

20 +3.3 V DP_PWR

HDMI Connector

Number

19-pin Side of the

Connected Signal Cable

TMDS DATA 2+

TMDS DATA 2 SHIELD

TMDS DATA 2-

TMDS DATA 1+

TMDS DATA 1 SHIELD

TMDS DATA 1-

TMDS DATA 0+

TMDS DATA 0 SHIELD

TMDS DATA 0-

TMDS CLOCK+

TMDS CLOCK SHIELD

TMDS CLOCK-

CEC

Reserved (N.C. on device)

DDC CLOCK (SCL)

DDC DATA (SDA)

DDC/CEC Ground

+5V POWER

HOT PLUG DETECT

20 | About Your Monitor

+ 46 hidden pages