Dell U719F User Manual

Dell™ OptiPlex™ 360

Setup and Quick Reference Guide

This guide provides a features overview, specifications, and quick setup,

software, and troubleshooting information for your computer. For more

information about your operating system, devices, and technologies, see

the Dell Technology Guide at support.dell.com.

Models DCSM and DCNE

www.dell.com | support.dell.com

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data

and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury,

or death.

If you purchased a Dell™ n Series computer, any references in this document to
Microsoft

Macrovision Product Notice

This product incorporates copyright protection technology that is protected by method claims of
certain U.S. patents and other intellectual property rights owned by Macrovision Corporation
and other rights owners. Use of this copyright protection technology must be authorized by
Macrovision Corporation, and is intended for home and other limited viewing uses only unless
otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is
prohibited.

____________________

Information in this document is subject to change without notice.
© 2008 Dell Inc. All rights reserved.

Reproduction of this material in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, OptiPlex, and DellConnect are trademarks of Dell
Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc., and is used by Dell under
license; Intel, Pentium, Core, and Celeron are registered trademarks of Intel Corporation in the U.S.
and other countries; Microsoft, Windows, Windows Vista, and the Windows Vista start button logo are
either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other
countries.

Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.

®

Windows® operating systems are not applicable.

Models DCSM and DCNE

August 2008 P/N U719F Rev. A00

Contents

1 About Your Computer. . . . . . . . . . . . . . . . . 7

Mini Tower — Front View . . . . . . . . . . . . . . . . . 7

Mini Tower — Back View

Mini Tower — Back Panel Connectors

Desktop — Front View

Desktop — Back View

Desktop — Back Panel Connectors

. . . . . . . . . . . . . . . . . 8

. . . . . . . . . . 9

. . . . . . . . . . . . . . . . . . 10

. . . . . . . . . . . . . . . . . 11

. . . . . . . . . . . 12

2 Setting Up Your Computer . . . . . . . . . . . . 13

Quick Setup . . . . . . . . . . . . . . . . . . . . . . . 13

Installing Your Computer in an Enclosure

Connecting to the Internet

. . . . . . . . . . . . . . . . 20

Setting Up Your Internet Connection

Transferring Information to a New Computer

®

Microsoft
System

Microsoft Windows

Windows Vista® Operating

. . . . . . . . . . . . . . . . . . . . . . . 21

®

XP . . . . . . . . . . . . . . 21

. . . . . . . . 18

. . . . . . . . 20

. . . . . . 21

Contents 3

3 Specifications — Mini Tower

Computer

. . . . . . . . . . . . . . . . . . . . . . . . . 25

4 Specifications — Desktop

Computer

. . . . . . . . . . . . . . . . . . . . . . . . . 31

5 Troubleshooting Tips

. . . . . . . . . . . . . . . 37

Using the Hardware Troubleshooter. . . . . . . . . . . 37

Tips

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Power Problems

Memory Problems

Lockups and Software Problems

Dell Technical Update Service

Dell Support Utility

Dell Diagnostics

. . . . . . . . . . . . . . . . . . 37

. . . . . . . . . . . . . . . . . 39

. . . . . . . . . . 39

. . . . . . . . . . . 41

. . . . . . . . . . . . . . . . . 41

. . . . . . . . . . . . . . . . . . . 41

6 Reinstalling Software . . . . . . . . . . . . . . 43

Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Identifying Drivers

Reinstalling Drivers and Utilities

Restoring Your Operating System

Using Microsoft

Using Dell Factory Image Restore

Using the Operating System Media

. . . . . . . . . . . . . . . . . 43

. . . . . . . . . . 43

. . . . . . . . . . . . 45

®

Windows® System Restore . . . 46

. . . . . . . . . 46

. . . . . . . . . 47

4 Contents

7 Finding Information . . . . . . . . . . . . . . . . . 49

8 Getting Help. . . . . . . . . . . . . . . . . . . . . . . 51

Obtaining Assistance . . . . . . . . . . . . . . . . . . 51

Technical Support and Customer Service

DellConnect™

Online Services

AutoTech Service

. . . . . . . . . . . . . . . . . . . . 52

. . . . . . . . . . . . . . . . . . . 52

. . . . . . . . . . . . . . . . . . 53

Automated Order-Status Service

. . . . . 52

. . . . . . . . . . 53

Problems With Your Order

Product Information

Returning Items for Warranty Repair or Credit

Before You Call

Contacting Dell

. . . . . . . . . . . . . . . . . . . . . 55

. . . . . . . . . . . . . . . . . . . . . 57

. . . . . . . . . . . . . . . . 53

. . . . . . . . . . . . . . . . . . . 54

. . . . . 54

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Contents 5

6 Contents

About Your Computer

1

2

4

6

5

7

8

9

3

Mini Tower — Front View

1 optical drive 2 optical-drive eject button

3 optical-drive bay filler panel 4 floppy drive

5 USB 2.0 connectors (2) 6 drive-activity light

7 power button, power light 8 headphone connector

9 microphone connector

About Your Computer 7

Mini Tower — Back View

2

1

6

5

3

7

4

1 cover-release latch, and cable

security slot

3 power cable connector 4 voltage selector switch

5 back-panel connectors 6 expansion-card slots (4)

7 power supply vent

8 About Your Computer

2 padlock ring

Mini Tower — Back Panel Connectors

1

2

87

3

4

5

6

9

1 parallel (printer) connector 2 link-integrity light

3 network adapter connector 4 network-activity light

5 line-out connector 6 line-in (microphone) connector

7 USB 2.0 connectors (6) 8 VGA video connector

9 serial connector

About Your Computer 9

Desktop — Front View

2

3

56

710 98

4

11

1

1 diagnostic lights 2 USB 2.0 connectors (2)

3 drive-activity lights 4 power button, power light

5 drive activity lights 6 headphone connector

7 microphone connector 8 optical-drive tray eject button

9 floppy-drive eject button 10 cover-release latch grip, and cable

security slot

11 padlock ring

10 About Your Computer

Desktop — Back View

1 64 532

1 expansion-card slots (3) 2 back-panel connectors

3 power connector 4 voltage selector switch

5 padlock ring 6 cover-release latch grip, and security

cable slot

About Your Computer 11

Desktop — Back Panel Connectors

1

2

87

3

4

5

6

9

1 parallel (printer) connector 2 network-activity light

3 network adapter connector 4 link-integrity light

5 line-out connector 6 line-in (microphone) connector

7 USB 2.0 connectors (6) 8 VGA video connector

9 serial connector

12 About Your Computer

Setting Up Your Computer

Quick Setup

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions that shipped with your computer.

NOTE: Some devices may not be included if you did not order them.

1

Connect the monitor using only one of the following cables:

• Dual monitor Y-adapter cable

• White DVI cable

• Blue VGA cable

Setting Up Your Computer 13

14 Setting Up Your Computer

2

Connect a USB device, such as a keyboard or mouse.

Setting Up Your Computer 15

3

Connect the network cable.

NOTICE: Ensure that you connect the network cable to the connector identified

with the icon shown in the following illustration.

4

Connect the modem.

NOTICE: Ensure that you connect the modem to the connector identified with the

icon shown in the following illustration.

16 Setting Up Your Computer

5

Connect the power cable(s).

6

Press the power buttons on the monitor and the computer.

Setting Up Your Computer 17

7

1

2

3

6

5

4

Connect to your network.

1 Internet service 2 cable or DSL modem

3 wireless router 4 desktop computer with network

adapter

5 desktop computer with USB wireless

adapter

6 USB wireless adapter

Installing Your Computer in an Enclosure

Installing your computer in an enclosure can restrict the airflow and affect
your computer’s performance, possibly causing it to overheat. Follow the
guidelines below when installing your computer in an enclosure.

CAUTION: Before installing your computer in an enclosure, read the safety

instructions that shipped with your computer.

NOTICE: The operating temperature specifications indicated in this document

reflects the maximum ambient operating temperature. The room ambient
temperature needs to be a consideration when you install your computer in an
enclosure. For example, if the ambient room temperature is at 25°C (77°F),
depending on your computer’s specifications, you only have 5° to 10°C (9° to 18°F)
temperature margin before you reach your computer’s maximum operating

18 Setting Up Your Computer

temperature. For details about your computer’s specifications, see "Specifications
— Mini Tower Computer" on page 25 or "Specifications — Desktop Computer" on
page 31.

• Leave a 10.2-cm (4-in) minimum clearance on all sides of the computer
that have air vents to permit the airflow required for proper ventilation.

• If your enclosure has doors, the doors need to be of a type that allows at
least a 30-percent airflow through the enclosure at the front and at the
back.

NOTICE: Do not install your computer in an enclosure that does not allow airflow.

Restricting the airflow impacts your computer’s performance, possibly causing it to
overheat.

• If your computer is installed in a corner on a desk or under a desk, leave at
least 5.1-cm (2-in) clearance from the back of the computer to the wall to
permit the airflow required for proper ventilation.

Setting Up Your Computer 19

Connecting to the Internet

NOTE: ISPs and ISP offerings vary by country.

To connect to the Internet, you need a modem or network connection and an
Internet service provider (ISP). If you are using a dial-up connection, connect
a telephone line to the modem connector on your computer and to the
telephone wall connector before you set up your Internet connection. If you
are using a DSL or cable/satellite modem connection, contact your ISP or
cellular phone service for setup instructions.

Setting Up Your Internet Connection

To set up an Internet connection with a desktop shortcut provided by your ISP:

Save and close any open files, and exit any open programs.

1

2

Double-click the ISP icon on the Microsoft® Windows® desktop.

3

Follow the instructions on the screen to complete the setup.

If you do not have an ISP icon on your desktop or if you want to set up an
Internet connection with a different ISP, perform the steps in the appropriate
section below.

20 Setting Up Your Computer

NOTE: If you cannot connect to the Internet, see the Dell Technology Guide. If you

have successfully connected in the past, the ISP might have a service outage.
Contact your ISP to check the service status, or try connecting again later.

NOTE: Have your ISP information ready. If you do not have an ISP, consult the

Connect to the Internet wizard.

1

Save and close any open files, and exit any open programs.

2

Click the Windows Vista Start button →

3

Under

Network and Internet,

4

In the

Connect to the Internet

or

Dial-up

•Choose

• Chose

NOTE: If you do not know which type of connection to select, click Help me choose

or contact your ISP.

5

Follow the instructions on the screen and use the setup information
provided by your ISP to complete the setup.

, depending on how you want to connect:

Broadband

modem, or Bluetooth wireless technology connection.

Dial-up

if you will use a dial-up modem or ISDN.

click

Connect to the Internet

window, click either

if you will use a DSL, satellite modem, cable TV

Control Panel

.

Broadband (PPPoE)

Transferring Information to a New Computer

Microsoft® Windows Vista® Operating System

1

Click the Windows Vista Start button , and then click

and settings

2

In the

3

Click

4

Follow the instructions provided on the screen by the Windows Easy
Transfer wizard.

→ Start Windows Easy Transfer.

User Account Control

Start a new transfer

dialog box, click

or

Continue a transfer in progress

Continue

Transfer files

.

.

Microsoft Windows® XP

Windows XP provides the Files and Settings Transfer Wizard to move data
from a source computer to a new computer.

Setting Up Your Computer 21

You can transfer the data to the new computer over a network or serial
connection, or you can store it on removable media, such as a writable CD,
for transfer to the new computer.

NOTE: You can transfer information from an old computer to a new computer by

directly connecting a serial cable to the input/output (I/O) ports of the two
computers.
For instructions on setting up a direct cable connection between two computers,
see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable
Connection Between Two Computers in Windows XP. This information may not be
available in certain countries.

For transferring information to a new computer, you must run the Files and
Settings Transfer Wizard.

Running the Files and Settings Transfer Wizard With the Operating System Media

NOTE: This procedure requires the Operating System media. This media is optional

and may not be included with certain computers.

To prepare a new computer for the file transfer:

Open the Files and Settings Transfer Wizard: click

1

Accessories→ System Tools→

2

When the
click

3

On the

4

On the

Files and Settings Transfer Wizard

Next

.

Which computer is this?

Do you have a Windows XP CD?

from the Windows XP CD

5

When the
source computer. Do

Now go to your old computer

not

Files and Settings Transfer Wizard

screen, click

screen, click

→ Next

.

screen appears, go to your old or

click

Next

at this time.

Start→

All Programs→

.

welcome screen appears,

New Computer→

Next

.

I will use the wizard

To copy data from the old computer:

On the old computer, insert the Windows XP

1

2

On the

additional tasks

3

Under

4

On the

5

On the

Welcome to Microsoft Windows XP

.

What do you want to do?

Which computer is this?

Select a transfer method

, click

screen, click

screen, click the transfer method you prefer.

Operating System

screen, click

media.

Perform

Transfer files and settings→ Next

Old Computer→

Next

.

.

22 Setting Up Your Computer

6

On the
transfer and click

After the information has been copied, the

Phase

7

Click

What do you want to transfer?

Next

.

screen appears.

Finish

.

screen, select the items you want to

Completing the Collection

To transfer data to the new computer:

On the

1

Next

2

On the
chose for transferring your settings and files and click

Now go to your old computer

.

Where are the files and settings?

screen on the new computer, click

screen, select the method you

Next

.

The wizard applies the collected files and settings to your new computer.

3

On the

Running the Files and Settings Transfer Wizard Without the Operating System
Media

Finished

screen, click

Finished

, and restart the new computer.

To run the Files and Settings Transfer Wizard without the Operating System
media, you must create a wizard disk that will allow you to create a backup
image file to removable media.

To create a wizard disk, use your new computer with Windows XP and
perform the following steps:

1

Open the Files and Settings Transfer Wizard: click

Accessories→ System Tools→

2

When the
click

3

On the

4

On the

Files and Settings Transfer Wizard

Next

.

Which computer is this?

Do you have a Windows XP CD?

Wizard Disk in the following drive

5

Insert the removable media, such as a writable CD, and click OK.

6

When the disk creation completes and the

computer

7

Go to the old computer.

message appears,

Files and Settings Transfer Wizard

screen, click

screen, click

→

Next.

do not

click

Next

Start→

All Programs→

.

welcome screen appears,

New Computer→

Next

.

I want to create a

Now go to your old

.

Setting Up Your Computer 23

To copy data from the old computer:

1

On the old computer, insert the wizard disk, and click

2

In the

Open

field on the

the appropriate removable media) and click

3

4

5

On the

On the

On the

Files and Settings Transfer Wizard

Which computer is this?

Select a transfer method

Run

window, browse to the path for

OK

welcome screen, click

screen, click

screen, click the transfer method you

Old Computer→

Start→

Run

fastwiz

.

prefer.

6

On the
transfer and click

After the information has been copied, the

Phase

7

Click

What do you want to transfer?

Next

.

screen appears.

Finish

.

screen, select the items you want to

Completing the Collection

To transfer data to the new computer:

On the

1

Next

2

On the
chose for transferring your settings and files and click

Now go to your old computer

.

Where are the files and settings?

screen on the new computer, click

screen, select the method you

Next

. Follow the

instructions on the screen.

The wizard reads the collected files and settings and applies them to your
new computer.

.

Next

Next

(on

.

.

When all of the settings and files have been applied, the

Finished

appears.

3

Click

Finished

NOTE: For more information about this procedure, search support.dell.com for

document #154781 (What Are The Different Methods To Transfer Files From My Old

Computer To My New Dell™ Computer Using the Microsoft
Operating System?).

NOTE: Access to the Dell™ Knowledge Base document may not be available in

certain countries.

and restart the new computer.

®

Windows® XP

24 Setting Up Your Computer

screen

Specifications — Mini Tower
Computer

NOTE: Offerings may vary by region. For more information regarding the

configuration of your computer, click Start→ Help and Support and select the
option to view information about your computer.

Processor

Processor type Intel

Level 2 (L2) cache at least 512-KB pipelined-burst, eight-way set

System Information

Chipset Intel G31/ICH7

DMA channels seven

Interrupt levels 24

BIOS chip (NVRAM) 8 Mb

NIC integrated network interface capable of 10/100/1000

®

Core™2 Duo processor

®

Intel Pentium

Intel Celeron

Intel Celeron

associative, writeback SRAM

communication

Dual-Core processor

®

Dual-Core processor

processor

Memory

Type 667-MHz or 800-MHz DDR2 SDRAM;

non-ECC memory only

Memory connectors two

Specifications — Mini Tower Computer 25

Memory (continued)

Memory capacities 512 MB, 1 GB, or 2 GB

Minimum memory 512 MB

Maximum memory 4 GB

Video

Ty p e :

Integrated VGA
(on system board)

Discrete (graphics card)

Audio

Type optional chassis speaker; microphone and headphone

Expansion Bus

Bus type PCI 2.3

Bus speed 133 MB/s (PCI)

PCI

connectors

connector size

connector data width
(maximum)

Intel G31

PCI Express x16 slot can support a PCI Express
graphics card (25 W)

connectors on front panel; line-in and line-out audio
connectors on back panel to support microphone

PCI Express 1.0A
SATA 1.0 and 2.0

USB 2.0

x1-slot bidirectional speed — 500 MB/s (PCI Express)

x16-slot bidirectional speed — 8 GB/s (PCI Express)

1.5 Gbps and 3.0 Gbps (SATA)

480-Mbps high speed, 12-Mbps full speed, 1.5-Mbps
low speed (USB)

two (full height)

124 pins

32 bits

26 Specifications — Mini Tower Computer

Expansion Bus (continued)

PCI Express

connector

connector size

connector data width
(maximum)

Drives

Externally accessible: one 3.5-inch drive bay (FlexBay)

Internally accessible two 3.5-inch SATA hard-drive bays

Connectors

External connectors:

Video

Network adapter

USB

Audio

Serial

PS/2

Parallel

System board connectors:

SATA

Floppy drive

Processor fan

Chassis fan

PCI Express x16

one x16 (with support for x1)

164 pins

16 PCI Express lanes (x16)

two 5.25-inch drive bays

15-hole VGA connector

RJ-45 connector

two front-panel, and six back-panel USB 2.0­compliant connectors

front panel: one microphone and one headphone
connector;
back panel: one line-out connector and one line-in
(microphone) connector

two 9-pin connectors; 16550C-compatible

two, through PS/2 serial expansion card (full height)

one 25-pin connector (bidirectional)

three 7-pin connectors

one 34-pin connector

one 4-pin connector

one 5-pin connector

one 164-pin connector

Specifications — Mini Tower Computer 27

Connectors (continued)

Front panel USB

Front panel audio HDA
header

Processor

Memory

Power 12 V

Power

LAN on motherboard
(LOM)

Controls and Lights

Front of computer:

Power button

Power light • green light — Blinking green in sleep state; solid

Drive activity light

two 10-pin connectors

one 10-pin connector

one 775-pin connector

two 240-pin connectors

one 4-pin connector

one 24-pin connector

through RJ-45 connector on back panel

push button

green for power-on state

• amber light — The blinking amber indicates a
problem with the system board. A solid amber
light when the computer does not start indicates
that the system board cannot start initialization.
This indication could be a system board or a
power supply problem (see "Power Problems" on
page 37).

green light — A blinking green light indicates the
computer is reading data from or writing data to the
SATA hard drive or CD/DVD.

28 Specifications — Mini Tower Computer

Controls and Lights (continued)

Back of computer:

Link integrity light (on
integrated network adapter)

Network activity light (on
integrated network adapter)

Power

DC power supply:

Wattage

Maximum heat dissipation
(MHD)

Voltage (see the safety
information that shipped
with your computer for
important voltage setting
information)

Coin-cell battery 3-V CR2032 lithium coin cell

• green light — A good connection with a speed of
10M exists between the network and the
computer.

• orange light — A better connection with a speed
of 100M exists between the network and the
computer.

• yellow light — An excellent connection with a
speed of 1000M exists between the network and
the computer.

• off (no light) — The computer is not detecting a
physical connection to the network.

• yellow blinking light — Indicates network
activity.

• off (no light) — Indicates

255 W

for 255-W power supply: 138-W MHD

NOTE: Heat dissipation is calculated by using the

power supply wattage rating.

115/230 VAC, 50/60 Hz

no

network activity.

Specifications — Mini Tower Computer 29

Physical

Height 40.8 cm (16.1 in)

Width 18.7cm (7.4 in)

Depth 43.3 cm (17.0 in)

Weight 12.7 kg (28.0 lb)

Environmental

Temperature:

Operating

Storage

Relative humidity
(noncondensing)

Operating

Storage

Maximum vibration:

Operating

Storage

Maximum shock:

Operating

Storage

Altitude:

Operating

Storage

Airborne contaminant level

10° to 35°C (50° to 95°F)

–40° to 65°C (–40° to 149°F)

20% to 80% (maximum wet bulb temperature 29°C)

5% to 95% (maximum wet bulb temperature 38°C)

5 to 350 Hz at 0.0002 G2/Hz

5 to 500 Hz at 0.001 to 0.01 G2/Hz

40 G +/- 5% with pulse duration of 2 msec +/- 10%
(equivalent to 51 cm/sec [20 in/sec])

105 G +/- 5% with pulse duration of 2 msec +/- 10%
(equivalent to 127 cm/sec [50 in/sec])

–15.2 to 3048 m (–50 to 10,000 ft)

–15.2 to 10,668 m (–50 to 35,000 ft)

G2 or lower as defined by ISA-S71.04-1985

30 Specifications — Mini Tower Computer

Specifications — Desktop
Computer

NOTE: Offerings may vary by region. For more information regarding the

configuration of your computer, click Start→ Help and Support and select the
option to view information about your computer.

Processor

Processor type Intel

Level 2 (L2) cache at least 512-KB pipelined-burst, eight-way set

System Information

Chipset Intel G31/ICH7

DMA channels seven

Interrupt levels 24

BIOS chip (NVRAM) 8 Mb

NIC integrated network interface capable of 10/100/1000

®

Core™2 Duo processor

®

Intel Pentium

Intel Celeron

Intel Celeron

associative, writeback SRAM

communication

Dual-Core processor

®

Dual-Core processor

processor

Specifications — Desktop Computer 31

Memory

Type 667-MHz or 800-MHz DDR2 SDRAM;

non-ECC memory only

Memory connectors two

Memory capacities 512 MB, 1 GB, or 2 GB

Minimum memory 512 MB

Maximum memory 4 GB

Video

Ty p e :

Integrated (on system
board)

Discrete (graphics card)

Audio

Type optional chassis speaker; microphone and headphone

Expansion Bus

Bus type PCI 2.3

Bus speed 133 MB/s (PCI)

Intel G31

PCI Express x16 slot can support a PCI Express
graphics card (25 W)

connectors on front panel; line-in and line-out audio
connectors on back panel to support microphone

PCI Express 1.0A
SATA 1.0 and 2.0
USB 2.0

x1-slot bidirectional speed — 500 MB/s (PCI Express)

x16-slot bidirectional speed — 8 GB/s (PCI Express)

1.5 Gbps and 3.0 Gbps (SATA)

480-Mbps high speed, 12-Mbps full speed, 1.5-Mbps
low speed (USB)

32 Specifications — Desktop Computer

Expansion Bus (continued)

PCI

connectors

connector size

connector data width
(maximum)

PCI Express

connector

connector size

connector data width
(maximum)

Drives

Externally accessible: one 3.5-inch drive bay (FlexBay)

Internally accessible one 3.5-inch SATA drive bay

two low-profile connectors, with support for two full­height 6.9-in PCI cards (or one 6.9-in PCI and one

6.9-in PCIe x16 card) if a PCI riser board is used

124 pins

32 bits

one low-profile x16 (with support for x1); or

one full-height PCIe x16 (and one 6.9-in full-height
PCI) on a riser board

164 pins

16 PCI Express lanes

one 5.25-inch drive bay

Connectors

External connectors:

Video

Network adapter

USB

Audio

Serial

15-hole VGA connector

RJ-45 connector

two front-panel, and six back-panel USB 2.0­compliant connectors

front panel: one microphone and one headphone
connector;
back panel: one line-out connector and one line-in
(microphone) connector

two 9-pin connectors; 16550C-compatible

Specifications — Desktop Computer 33

Connectors (continued)

PS/2

Parallel

System board connectors:

SATA

Floppy drive

Processor fan

Chassis fan

PCI Express x16

Front panel control

Front panel USB

Front panel audio HDA
header

Processor

Memory

Power 12 V

Power

LAN on motherboard
(LOM)

one, through PS/2 serial expansion card (low profile)

one 25-pin connector (bidirectional)

three 7-pin connectors

one 34-pin connector

one 4-pin connector

one 3-pin connector

one 164-pin connector

one 10-pin connector

one 10-pin connectors

one 10-pin connector

one 775-pin connector

four 240-pin connectors

one 4-pin connector

one 24-pin connector

through RJ-45 connector on back panel

Controls and Lights

Front of computer:

Power button

Power light

push button

green light — Blinking green in sleep state; solid
green for power-on state

amber light — The blinking amber indicates a
problem with the system board. A solid amber light
when the computer does not start indicates that the
system board cannot start initialization. This
indication could be a system board or a power supply
problem (see "Power Problems" on page 37).

34 Specifications — Desktop Computer

Controls and Lights (continued)

Drive activity light

Back of computer:

Link integrity light (on
integrated network adapter)

Network activity light (on
integrated network adapter)

Power

DC power supply:

Wattage

Maximum heat dissipation
(MHD)

Voltage (see the safety
information that shipped
with your computer for
important voltage setting
information)

Coin-cell battery 3-V CR2032 lithium coin cell

green light — A blinking green light indicates the
computer is reading data from or writing data to the
SATA hard drive or CD/DVD.

green light — A good connection exists between the
network and the computer.

off (no light) — The computer is not detecting a
physical connection to the network.

yellow blinking light

235 W

For 235-W power supply: 126-W MHD

NOTE: Heat dissipation is calculated by using the

power supply wattage rating.

115/230 VAC, 50/60 Hz, 6.5/3.5 A

Physical

Height 39.9 cm (15.7 in)

Width 11.4 cm (4.5 in)

Depth 35.3 cm (13.9 in)

Weight 12.7 kg (28.0 lb)

Specifications — Desktop Computer 35

Environmental

Temperature:

Operating

Storage

Relative humidity
(noncondensing)

Operating

Storage

Maximum vibration:

Operating

Storage

Maximum shock:

Operating

Storage

Altitude:

Operating

Storage

Airborne contaminant level

10° to 35°C (50° to 95°F)

–40° to 65°C (–40° to 149°F)

20% to 80% (maximum wet bulb temperature 29°C)

5% to 95% (maximum wet bulb temperature 38°C)

5 to 350 Hz at 0.0002 G2/Hz

5 to 500 Hz at 0.001 to 0.01 G2/Hz

40 G +/- 5% with pulse duration of 2 msec +/- 10%
(equivalent to 51 cm/sec [20 in/sec])

105 G +/- 5% with pulse duration of 2 msec +/- 10%
(equivalent to 127 cm/sec [50 in/sec])

–15.2 to 3048 m (–50 to 10,000 ft)

–15.2 to 10,668 m (–50 to 35,000 ft)

G2 or lower as defined by ISA-S71.04-1985

36 Specifications — Desktop Computer

Troubleshooting Tips

CAUTION: Always unplug your computer from the electrical outlet before

opening the cover.

NOTE: For detailed troubleshooting information, including responding to system

messages, see your Service Manual on support.dell.com .

Using the Hardware Troubleshooter

1

Click the Windows Vista Start button ,

2

Ty p e

hardware troubleshooter

<Enter> to start the search.

3

In the search results, select the option that best describes the problem and
follow the remaining troubleshooting steps.

Tips

• If a device does not work, ensure that the device is properly connected.

• If you added or removed a part before the problem started, review the
installation procedures and ensure that the part is correctly installed.

• If an error message appears on the screen, write down the exact message.
This message may help support personnel to diagnose and fix the
problem(s).

• If an error message occurs in a program, see the program documentation.

and click

in the search field and press

Help and Support.

Power Problems

CAUTION: Before working inside your computer, read the safety information that

shipped with your computer. For additional safety best practices information, see
www.dell.com/regulatory_compliance.

F THE POWER LIGHT IS OFF — The computer is either turned off or is not

I

receiving power.

• Reseat the power cable in the power connector on the back of the
computer and the electrical outlet.

Troubleshooting Tips 37

• Bypass power strips, power extension cables, and other power protection
devices to verify that the computer turns on properly.

• Ensure that any power strips being used are plugged into an electrical
outlet and are turned on.

• Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.

• Ensure that the main power cable and front panel cable are securely
connected to the system board.

IF THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING —

• Ensure that the display is connected and powered on.

• If the display is connected and powered on, see in your

support.dell.com

IF THE POWER LIGHT IS BLINKING BLUE — The computer is in standby mode.

.

Service Manual

Press a key on the keyboard, move the mouse, or press the power button to
resume normal operation.

IF THE POWER LIGHT IS BLINKING AMBER — The computer is receiving

electrical power, a device might be malfunctioning or incorrectly installed.

• Remove and then reinstall all memory modules.

• Remove and then reinstall any expansion cards, including graphics cards.

IF THE POWER LIGHT IS STEADY AMBER — There is a power problem, a device

may be malfunctioning or incorrectly installed.

• Ensure that the processor power cable is securely connected to the system
board power connector (see

your Service Manual at support.dell.com

).

• Ensure that the main power cable and the front panel cable are securely
connected to the system board connector.

ELIMINATE INTERFERENCE — Some possible causes of interference are:

• Power, keyboard, and mouse extension cables

• Too many devices connected to the same power strip

• Multiple power strips connected to the same electrical outlet

on

38 Troubleshooting Tips

Memory Problems

CAUTION: Before working inside your computer, read the safety information that

shipped with your computer. For additional safety best practices information, see
www.dell.com/regulatory_compliance.

F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —

I

• Save and close any open files and exit any open programs you are not using
to see if that resolves the problem.

• See the software documentation for minimum memory requirements. If
necessary, install additional memory.

• Reseat the memory modules to ensure that your computer is successfully
communicating with the memory.

• Run the Dell Diagnostics (see "Dell Diagnostics" on page 41).

IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —

• Reseat the memory modules to ensure that your computer is successfully
communicating with the memory.

• Ensure that you are following the memory installation guidelines.

• Ensure that the memory you are using is supported by your computer. For
more information about the type of memory supported by your computer,
see "Specifications — Mini Tower Computer" on page 25 or
"Specifications — Desktop Computer" on page 31.

• Run the Dell Diagnostics (see "Dell Diagnostics" on page 41).

Lockups and Software Problems

NOTE: The procedures in this document were written for the Windows default

view, so they may not apply if you set your Dell computer to the Windows Classic
view.

The computer does not start up

ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO

THE ELECTRICAL OUTLET

Troubleshooting Tips 39

A program stops responding

END THE PROGRAM —

1

Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager,
and click the

2

Click to select the program that is no longer responding, and click

Ta s k

.

A program crashes repeatedly

NOTE: Most software includes installation instructions in its documentation or on a

floppy disk, CD, or DVD.

C

HECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then

Applications

tab.

End

reinstall the program.

®

A program is designed for an earlier Microsoft

RUN THE PROGRAM COMPATIBILITY WIZARD —

1

Click

Start

→

Control Panel→ Programs→ Use an older program

Windows® operating system

with this version of Windows.

2

In the welcome screen, click

3

Follow the instructions on the screen.

A solid blue screen appears

TURN THE COMPUTER OFF — If you are unable to get a response by pressing a

Next

.

key on your keyboard or moving your mouse, press and hold the power button
for at least 6 seconds (until the computer turns off), and then restart your
computer.

Other software problems

CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE

MANUFACTURER FOR TROUBLESHOOTING INFORMATION —

• Ensure that the program is compatible with the operating system installed
on your computer.

• Ensure that your computer meets the minimum hardware requirements
needed to run the software. See the software documentation for
information.

• Ensure that the program is installed and configured properly.

40 Troubleshooting Tips

• Verify that the device drivers do not conflict with the program.

• If necessary, uninstall and then reinstall the program.

Dell Technical Update Service

The Dell Technical Update service provides proactive e-mail notification of
software and hardware updates for your computer. To enroll for the Dell
Technical Update service, go to support.dell.com/technicalupdate.

Dell Support Utility

The Dell Support Utility provides self-support information, software updates,
and health scans of your computing environment. Access the Dell Support
Utility from the icon on the taskbar, or from the Start menu.

If the Dell Support icon does not appear in your taskbar:

1

Click

Start→ All Programs→ Dell Support→

2

Ensure that the

NOTE: If the Dell Support Utility is not available from the Start menu, go to

support.dell.com and download the software.

Show icon on the taskbar

Dell Support Settings

option is checked.

.

For more information about the Dell Support Utility, click the question mark
(?) at the top of the Dell

™ Support screen.

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions that shipped with your computer.

Starting the Dell Diagnostics From Your Hard Drive

1

Ensure that the computer is connected to a working electrical outlet.

2

Turn on (or restart) your computer.

3

When the DELL™ logo appears, press <F12> immediately. Select

Diagnostics

NOTE: If you wait too long and the operating system logo appears, continue to

from the start menu and press <Enter>.

®

wait until you see the Microsoft
your computer and try again.

Windows® desktop, and then shut down

NOTE: If you see a message stating that no diagnostics utility partition has

been found, run the Dell Diagnostics from the Drivers and Utilities media.

Troubleshooting Tips 41

4

Press any key to start the Dell Diagnostics from the diagnostics utility
partition on your hard drive, and follow the instructions on the screen.

Starting the Dell Diagnostics From the Dell Drivers and Utilities Media

NOTE: The Dell Drivers and Utilities media is optional and may not ship with your

computer.

1

Insert the

2

Shut down and restart the computer.

Drivers and Utilities

media.

When the DELL logo appears, press <F12> immediately.

NOTE: If you wait too long and the operating system logo appears, continue

to wait until you see the Microsoft
computer and try again.

NOTE: The next steps change the boot sequence for one time only. On the

next start-up, the computer starts according to the devices specified in the
system setup program.

3

When the boot device list appears, highlight

and press <Enter>.

Drive

4

Select the

Boot from CD-ROM

®

Windows® desktop; then, shut down your

Onboard or USB CD-ROM

option from the menu that appears and

press <Enter>.

5

Ty p e 1 to start the CD menu and press <Enter> to proceed.

6

Select

Run the 32 Bit Dell Diagnostics

from the numbered list. If
multiple versions are listed, select the version that is appropriate for your
computer.

7

When the Dell Diagnostics

Main Menu

appears, select the test that you

want to run, and follow the instructions on the screen

42 Troubleshooting Tips

Reinstalling Software

Drivers

Identifying Drivers

1

Locate the list of devices for your computer.

a

Click the Windows Vista Start button , and right-click

b

Click

Properties→ Device Manager

NOTE: The User Account Control window may appear. If you are an

administrator on the computer, click Continue; otherwise, contact your
administrator to continue.

2

Scroll down the list to see if any device has an exclamation point (a yellow
circle with a [

If an exclamation point is next to the device name, you may need to
reinstall the driver or install a new driver (see "Reinstalling Drivers and
Utilities" on page 43).

!]

) on the device icon.

Reinstalling Drivers and Utilities

NOTICE: The Dell Support website at support.dell.com and your Drivers and

Utilities media provide approved drivers for your computer. If you install drivers

obtained from other sources, your computer might not work correctly.

.

Computer

.

Returning to a Previous Device Driver Version

1

Click the Windows Vista Start button , and right-click

2

Click

Properties→ Device Manager

NOTE: The User Account Control window may appear. If you are an

administrator on the computer, click Continue; otherwise, contact your
administrator to enter the Device Manager.

.

Reinstalling Software 43

Computer

.

3

Right-click the device for which the new driver was installed and click

Properties

4

Click the

.

Drivers

tab→ Roll Back Driver

.

If Device Driver Rollback does not resolve the problem, use System Restore
(see "Restoring Your Operating System" on page 45) to return your computer
to the operating state that existed before you installed the new driver.

Using the Drivers and Utilities Media

Before using the Drivers and Utilities media, try the following:

• Windows Device Driver Rollback (see "Returning to a Previous Device
Driver Version" on page 43)

• Microsoft System Restore (see "Using Microsoft® Windows® System
Restore" on page 46)

1

With the Windows desktop displayed, insert your

media

.

If this is your first time using the

Drivers and Utilities media, go to step 2.

Drivers and Utilities

If not, go to step 5.

2

When the

Drivers and Utilities media installation program starts, follow

the prompts on the screen.

NOTE: In most cases, the Drivers and Utilities program starts running

automatically. If it does not, start Windows Explorer, click your media drive
directory to display the media contents, and then double-click the autorcd.exe
file.

3

When the

Drivers and Utilities

4

When you see the Windows desktop, reinsert the

InstallShield Wizard Complete

media and click

Finish

window appears, remove the

to restart the computer.

Drivers and Utilities

media.

5

At the

Welcome Dell System Owner

screen, click

Next

.

The drivers that are used by your computer are automatically displayed in
the

My Drivers—The ResourceCD has identified these components in

your system

window.

6

Click the driver that you want to reinstall and follow the instructions on
the screen.

44 Reinstalling Software

If a particular driver is not listed, that driver is not required by your operating
system, or you must find the drivers that came with the specific device.

Manually Reinstalling Drivers

1

Click the Windows Vista Start button , and right-click

2

Click

Properties→ Device Manager

NOTE: The User Account Control window appears. If you are an

administrator on the computer, click Continue; otherwise, contact your
administrator to enter the Device Manager.

3

Double-click the type of device for which you are installing the driver (for
example,

4

Double-click the name of the device for which you are installing the driver.

5

Click the

software

6

Click
the driver files.

7

Click the name of the driver→ OK→ Next

8

Click

Audio

or

Video

).

Driver

tab→

Update Driver→ Browse my computer for driver

.

Browse

and browse to the location to which you previously copied

Finish

and restart your computer.

.

.

Computer

.

Restoring Your Operating System

You can restore your operating system in the following ways:

• Microsoft Windows System Restore returns your computer to an earlier
operating state without affecting data files. Use System Restore as the first
solution for restoring your operating system and preserving data files.

• Dell Factory Image Restore returns your hard drive to the same operating
state as when you purchased the computer. The program deletes all data
on the hard drive and removes any programs installed after you received
the computer.

• If you received the
use it to restore your operating system. However, using the

System

media deletes all data on the hard drive.

Operating System

media with your computer, you can

Operating

Reinstalling Software 45

Using Microsoft® Windows® System Restore

NOTE: The procedures in this document were written for the Windows default

view, so they may not apply if you set your Dell™ computer to the Windows Classic
view.

Starting System Restore

1

Click

Start

.

2

In the Start Search box, type

NOTE: The User Account Control window may appear. If you are an

administrator on the computer, click Continue; otherwise, contact your
administrator to continue the desired action.

3

Click

Next

and follow the remaining prompts on the screen.

Undoing the Last System Restore

NOTICE: Before you undo the last system restore, save and close all open files and

exit any open programs. Do not alter, open, or delete any files or programs until the
system restoration is complete.

1

Click

Start

.

2

In the

3

Start Search

Click

Undo my last restoration

box, type

System Restore

System Restore

and click

Next

.

and press <Enter>.

and press <Enter>.

Using Dell Factory Image Restore

NOTICE: Use Dell Factory Image Restore only if System Restore did not resolve

your operating system problem. Using Dell Factory Image Restore permanently
deletes all data (for example, documents, spreadsheets, e-mail messages, digital
photos, and music files) on the hard drive and removes any programs or drivers
installed after you received your computer. If possible, back up the data before
using Dell Factory Image Restore.

NOTE: Dell Factory Image Restore may not be available in certain countries or on

certain computers.

1

Turn on the computer.

2

When the Dell logo appears, press <F8> several times to access the

Advanced Boot Options

window.

46 Reinstalling Software

Vista

3

Select

Repair Your Computer

The

System Recovery Options

4

Select a keyboard layout and click

5

To access the recovery options, log on as a local user.

6

To access the command prompt, type

name

field, then click OK.

7

Click

Dell Factory Image Restore

NOTE: Depending upon your configuration, you may need to select Dell

Factory Tools, then Dell Factory Image Restore.

8

On the

The

NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel.

9

Click the checkbox to confirm that you want to continue reformatting the

Dell Factory Image Restore

Confirm Data Deletion

.

window appears.

Next

.

administrator

.

welcome screen, click

screen appears.

in the

Next.

hard drive and restoring the system software to the factory condition, then
click

Next

.

The restore process begins and may take 5 or more minutes to complete. A
message appears when the operating system and factory-installed
applications have been restored to factory condition.

10

Click

Finish

to restart the computer.

User

Using the Operating System Media

Before reinstalling the operating system, try the following:

• Windows Device Driver Rollback (see "Returning to a Previous Device
Driver Version" on page 43)

• Microsoft System Restore (see "Using Microsoft® Windows® System
Restore" on page 46)

NOTICE: Before performing the installation, back up all data files from your primary

hard drive to another media. For conventional hard drive configurations, the primary
hard drive is the first drive detected by the computer.

To reinstall Windows, you need the Dell™ Operating System media and the
Dell Drivers and Utilities media. The Dell
drivers that were installed at the time you ordered your computer.

Drivers and Utilities

Reinstalling Software 47

media

contains

NOTE: Depending on the region from which you ordered your computer, or

whether you requested the media, the Dell Drivers and Utilities media and Dell
Operating System media may not ship with your computer.

Reinstalling Windows

NOTE: The reinstallation process can take 1 to 2 hours to complete.

1

Save and close any open files and exit any open programs.

2

Insert the

3

If the

4

Restart the computer, and when the DELL logo appears, press <F12>

Operating System

Install Windows

media.

message appears, click

Exit

.

immediately.

If you wait too long and the operating system logo appears, wait until you
see the Microsoft

®

Windows® desktop; then, restart your computer and

try again.

5

When the boot device list appears, highlight

and press <Enter>.

Drive

Onboard or USB CD-ROM

This selection changes the boot sequence for one time only.

6

Press any key to

Boot from CD-ROM

, and follow the instructions on the

screen to complete the installation.

7 Reinstall the device drivers, virus protection program, and other

software.

48 Reinstalling Software

Finding Information

NOTE: Some features or media may be optional and may not ship with your

computer. Some features or media may not be available in certain countries.

NOTE: Additional information may ship with your computer.

Document/Media/Label Contents

Service Tag/Express Service Code

The Service Tag/Express Service Code is
located on your computer.

Drivers and Utilities Media

The Drivers and Utilities media is a CD or
DVD that may have shipped with your
computer.

Operating System Media

The Operating System media is a CD or
DVD that may have shipped with your
computer.

• Use the Service Tag to identify your
computer when you use

support.dell.com

• Enter the Express Service Code to direct
your call when contacting support

or contact support.

NOTE: Your Service Tag/Express Service

Code is located on your computer.

• A diagnostic program for your computer

• Drivers for your computer

NOTE: Drivers and documentation updates

can be found at support.dell.com.

• Desktop System Software (DSS)

• Readme files

NOTE: Readme files may be included on

your media to provide last-minute updates
about technical changes to your computer
or advanced technical-reference material
for technicians or experienced users.

Reinstall your operating system

Finding Information 49

Document/Media/Label Contents

Safety, Regulatory, Warranty, and
Support Documentation

This type of information may have
shipped with your computer. For
additional regulatory information, see the
Regulatory Compliance Homepage at

www.dell.com/regulatory_compliance.

Service Manual

The Service Manual for your computer
can be found at support.dell.com.

Dell Technology Guide

The Dell Technology Guide is available at

support.dell.com.

• Warranty information

• Terms and Conditions (U.S. only)

• Safety instructions

• Regulatory information

• Ergonomics information

• End User License Agreement

• How to remove and replace parts

• How to configure system settings

• How to troubleshoot and solve problems

• About your operating system

• Using and maintaining devices

• Understanding technologies such as
RAID, Internet, Bluetooth
technology, e-mail, networking, and
more.

Microsoft® Windows® License Label

Your Microsoft Windows License is

• Provides your operating system product
key.

located on your computer.

®

wireless

50 Finding Information

Getting Help

Obtaining Assistance

CAUTION: If you need to remove the computer cover, first disconnect the

computer power and modem cables from all electrical outlets. Follow the safety
instructions that shipped with your computer.

If you experience a problem with your computer, you can complete the
following steps to diagnose and troubleshoot the problem:

1

See "Tips" on page 37 for information and procedures that pertain to the
problem your computer is experiencing.

2

See "Dell Diagnostics" on page 41 for procedures on how to run Dell
Diagnostics.

3

Fill out the "Diagnostics Checklist" on page 56.

4

Use Dell's extensive suite of online services available at Dell Support
(

support.dell.com

procedures. See "Online Services" on page 52 for a more extensive list of
Dell Support online.

5

If the preceding steps have not resolved the problem, see "Contacting
Dell" on page 57.

NOTE: Call Dell Support from a telephone at or near the affected computer so that

the support staff can assist you with any necessary procedures.

) for help with installation and troubleshooting

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express
Service Code to route the call directly to the proper support personnel. If you
do not have an Express Service Code, open the Dell Accessories folder,
double-click the Express Service Code icon, and follow the directions.

For instructions on using the Dell Support, see "Technical Support and
Customer Service" on page 52.

Getting Help 51

NOTE: Some of the following services are not always available in all locations

outside the continental U.S. Call your local Dell representative for information on
availability.

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell™
hardware. Our support staff uses computer-based diagnostics to provide fast,
accurate answers.

To contact Dell's support service, see "Before You Call" on page 55, and then
see the contact information for your region or go to support.dell.com.

DellConnect™

DellConnect is a simple online access tool that allows a Dell service and
support associate to access your computer through a broadband connection,
diagnose your problem and repair it all under your supervision. For more
information, go to support.dell.com and click DellConnect.

Online Services

You can learn about Dell products and services at the following websites:

www.dell.com

www.dell.com/ap

www.dell.com/jp

www.euro.dell.com

www.dell.com/la

www.dell.ca

You can access Dell Support through the following websites and e-mail
addresses:

• Dell Support websites:

support.dell.com

support.jp.dell.com

support.euro.dell.com

52 Getting Help

(Asian/Pacific countries only)

(Japan only)

(Europe only)

(Latin American and Caribbean countries)

(Canada only)

(Japan only)

(Europe only)

• Dell Support e-mail addresses:

[e-mail]

[e-mail]

[e-mail]

[e-mail]

• Dell Marketing and Sales e-mail addresses:

[e-mail]

[e-mail]

• Anonymous file transfer protocol (FTP):

ftp.dell.com –

your password

log in as user

(Latin America and Caribbean countries only)

(Asian/Pacific countries only)

(Asian/Pacific countries only)

(Canada only)

anonymous

, and use your e-mail address as

AutoTech Service

Dell's automated support service—AutoTech—provides recorded answers to
the questions most frequently asked by Dell customers about their laptop and
desktop computers.

When you call AutoTech, use your touch-tone telephone to select the
subjects that correspond to your questions. For the telephone number to call
for your region, see "Contacting Dell" on page 57.

Automated Order-Status Service

To check on the status of any Dell products that you have ordered, you can go
to support.dell.com, or you can call the automated order-status service. A
recording prompts you for the information needed to locate and report on
your order. For the telephone number to call for your region, see "Contacting
Dell" on page 57.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or
incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip available when you call. For the telephone number to call for your
region, see "Contacting Dell" on page 57.

Getting Help 53

Product Information

If you need information about additional products available from Dell, or if
you would like to place an order, visit the Dell website at www.dell.com. For
the telephone number to call for your region or to speak to a sales specialist,
see "Contacting Dell" on page 57.

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1

Call Dell to obtain a Return Material Authorization Number, and write it
clearly and prominently on the outside of the box.

For the telephone number to call for your region, see "Contacting Dell" on
page 57. Include a copy of the invoice and a letter describing the reason for
the return.

2

Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist"
on page 56), indicating the tests that you have run and any error messages
reported by the Dell Diagnostics (see "Contacting Dell" on page 57).

3

Include any accessories that belong with the item(s) being returned
(power cables, software floppy disks, guides, and so on) if the return is for
credit.

4

Pack the equipment to be returned in the original (or equivalent) packing
materials.

You are responsible for paying shipping expenses. You are also responsible for
insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at
Dell’s receiving dock and returned to you.

54 Getting Help

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell’s

automated-support telephone system direct your call more efficiently. You may also
be asked for your Service Tag (located on the back or bottom of your computer).

Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist"
on page 56). If possible, turn on your computer before you call Dell for
assistance and call from a telephone at or near the computer. You may be
asked to type some commands at the keyboard, relay detailed information
during operations, or try other troubleshooting steps possible only at the
computer itself. Ensure that the computer documentation is available.

CAUTION: Before working inside your computer, follow the safety instructions in

the documentation that shipped with your computer.

Getting Help 55

Diagnostics Checklist

Name:

Date:

Address:

Phone number:

Service Tag (bar code on the back or bottom of the computer):

Express Service Code:

Return Material Authorization Number (if provided by Dell support technician):

Operating system and version:

Devices:

Expansion cards:

Are you connected to a network? Yes No

Network, version, and network adapter:

Programs and versions:

See your operating system documentation to determine the contents of the
system’s start-up files. If the computer is connected to a printer, print each file.
Otherwise, record the contents of each file before calling Dell.

Error message, beep code, or diagnostic code:

Description of problem and troubleshooting procedures you performed:

56 Getting Help

Contacting Dell

For customers in the United States, call 800-WWW-DELL (800-999-3355).

NOTE: If you do not have an active Internet connection, you can find contact

information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or
customer service issues:

1

Visit

support.dell.com

Country/Region

2

Click

Contact Us

service or support link based on your need.

3

Choose the method of contacting Dell that is convenient for you.

, and verify your country or region in the

drop-down menu at the bottom of the page.

on the left side of the page, and select the appropriate

Choose A

Getting Help 57

58 Getting Help

Index

C

connecting

Internet, 20
modem, 16
monitor, 13
network, 18
network cable, 16
power cables, 17

contacting Dell, 51, 57

D

Dell

contacting, 51, 57
software updates, 41
Support Utility, 41
technical support and customer

service, 52

Technical Update Service, 41

Dell Diagnostics, 41

starting from the Drivers and

Utilities media, 42

starting from your hard drive, 41

Dell Technology Guide, 50

DellConnect, 52

Desktop System Software, 49

diagnostics

Dell, 41

documentation, 49

Dell Technology Guide, 50
Service Manual, 50

drivers, 43

drivers and utilities media, 49
identifying, 43
reinstalling, 43
returning to a previous version, 43

Drivers and Utilities media, 44

Dell Diagnostics, 41

drivers and utilities media, 49

E

End User License Agreement

(EULA), 50

ergonomics information, 50

Express Service Code, 49

F

Files and Settings Transfer

Wizard, 21

finding information, 49

Index 59

I

P

Internet

connecting, 20
setting up, 20

L

license label, 50

M

media

drivers and utilities, 49
operating system, 49

memory

troubleshooting, 39

N

networks, 18

connecting, 18

O

operating system

Dell Factory Image Restore, 46
media, 47
reinstalling, 49
System Restore, 45

operating system media, 49

operating system product key, 50

phone numbers, 57

power

power light conditions, 37
troubleshooting, 37

problems

restore to previous state, 46

R

regulatory information, 50

reinstalling

drivers and utilities, 43
software, 43

S

safety information, 50

Service Manual, 50

Service Tag, 49

setup

computer, 13
installing your computer in an

enclosure, 18
Internet, 20
quick setup, 13

software

problems, 40
reinstalling, 43
troubleshooting, 40
updates, 41

60 Index

specifications

all, 25, 31
audio, 26, 32
connectors, 27, 33
controls and lights, 28, 34
drives, 27, 33
environmental, 30, 36
expansion bus, 26, 32
memory, 25, 32
physical, 30, 35
power, 29, 35
processor, 25, 31
system information, 25, 31
video, 26, 32

support, 51

contacting Dell, 57
DellConnect, 52
online services, 52
regional, 52
technical support and customer

service, 52

support information, 50

troubleshooting (continined)

power, 37
power light conditions, 37
program crashes, 39
programs and Windows

compatibility, 40
restore to previous state, 45-46
software, 39-40
tips, 37

U

updates

software and hardware, 41

V

view

back, 8
back panel connectors, 7-9
front, 7

System Restore, 45-46

T

Terms and Conditions, 50

transferring information to a new

computer, 21

troubleshooting, 37, 50

blue screen, 40
computer not responding, 39
Dell Diagnostics, 41
memory, 39

W

warranty information, 50

Windows License label, 50

Windows Vista

Dell Factory Image Restore, 46
Device Driver Rollback, 43
Program Compatibility wizard, 40
reinstalling, 49
returning to a previous device

driver version, 43
System Restore, 45-46

Index 61

Windows XP

Files and Settings Transfer

Wizard, 21
reinstalling, 49
System Restore, 45-46

wizards

Files and Settings Transfer

Wizard, 21
Program Compatibility wizard, 40

62 Index