Del l Display and Peripheral Manager . . . . . . . . . . . . . . . . 63
Unable to detect supported Dell monitor or webcam . . . 64
│ 5
Overview
Dell Display and Peripheral Manager (DDPM) is an Apple macOS application used to
manage a monitor or a group of monitors or webcams.
Dell Display and Peripheral Manager allows manual adjustment of the displayed
assignment of automatic settings, energy management, window
image,
organization, image rotation, and other features on selected Dell monitors and
webcams.
After installing Dell Display and Peripheral Manage
starts. A quick access icon is available in the status menu, with information about
connected monitors available when you hover your cursor over the icon.
NOTE: Some hardware-dependent features are only available on monitors or
webcams that support those features. Refer to your monitors or
webcams user guide for information about which features are
availab le.
NOTE: Screenshots in this document are for illustrative purposes only.
Some features may not be supported by your monitor or webcam.
r, it runs each time your system
6 │ Overview
Downloading and setting up the Dell
Display and Peripheral Manager
Downloading Dell Display and Peripheral Manager
Browse for your monitor or webcam model name, or type it in at
https://www.dell.com/support. Download Dell Display and Peripheral Manager
for Mac from the list of downloads
You can also visit https://www.dell.com/support/ddpm and download the
software from the site. The Dell support website detects the OS of the device, and
ell Display and Peripheral Manager download link will appear if you are browsing
D
from a Mac device.
Alternatively, Mac OS can be selected from the Operating System drop-down list.
Connect your monitor and webcam to your Mac
1. Connect your Mac to monitor or webcam as described in your monitor or
webcam user guide.
, and install it on your Mac.
NOTE: Connectivity diagrams are for illustrative purposes only. Refer to
your monitor or webcam user guide for complete information about
connecting your monitor.
NOTE: Ensure that the USB Type-C cable or USB upstream (USB Type-B)
cable is connected between your Mac and your monitor or webcam.
NOTE: For Apple Silicon Mac, ensure that the USB upstream cable is
connected between your Mac and your monitor.
Overview │ 7
Before launching Dell Display and
Peripheral Manager
Before launching Dell Display and Peripheral Manager, go to Others in your
monitor's On-Screen Display menu and ensure that the DDC/CI feature is enabled.
8 │ Before launching Del l Display and Peripheral Manager
Using the Menu Launcher
Clicking Dell Display and Peripheral Manager icon on the status bar opens the Menu
Launcher. When multiple Dell monitors are connected to the computer, you can
select any monitor from the drop-down menu.
The Me
functions:
Display
The following image shows a shortcut link to access the display settings of your
computer, and allows you to configure your screen resolution, scale, and layout.
nu Launcher provides quick access to the following commonly used
• Di
splay
• Br
ightness/Contrast
• Co
lor
• Eas
y Arrange
• KVM (
• We
optional)
bcam (if connected)
NOTE: Dell Display and Peripheral Manager matches customized System
Preferences applied on your Mac.
Using the Menu Launcher │ 9
Brightness/Contrast
Adjust the brightness and contrast (or luminance) level of the selected model. If you
have multiple monitors, select the monitor from the drop-down list or move the
dialog to the monitor you want to adjust.
10 │ Using the Menu Launcher
Color
Change color preset to suit user preferences on the screen. Click More for more
settings.
NOTE: For more information, refer to Setting the monitor display mode.
Using the Menu Launcher │ 11
Easy Arrange
A list of recommended or recently used layouts and easy memory profiles is
displayed for quick selection, as shown in the following image. The Save Current Layout function provides a shortcut to customize a new layout by saving the
current window arrangement.
Hover the mouse over the profile(s) listed on the Eas
select your profile and apply on the monitor.
y Memory App Profile to
12 │ Using the Menu Launcher
KVM
After setting up the KVM, you can switch keyboard and mouse between
computers. Refer to the section Setting up the USB KVM to use the Se
wizard.
tup
Webcam
When more than one webcams are connected to the computer, select the webcam
from the model drop-down list to configure the webcam.
Using the Menu Launcher │ 13
FeatureFunctionDescription
Quick
DDPM
A
ccess
Shortcut key
to launch
Menu
Launcher
Select
or when
monit
multiple
monitors are
connected
Select
bcam
we
when more
than one
webcams are
connected
•Ctrl+Shift+D
• When more than one monitors are connected to
the comput
drop-down list to configure the monitor.
• When the monitor is selected from the UI, the
selected monitor screen wil l be dimmed
momentarily, showing a monitor icon with the
model name on the screen to indicate the
physical screen selected.
• Press Ctrl + Shift + D to bring up the Menu Launcher of the monitor where the mouse
pointer is currently located.
• When more than one webcams are connected to
computer, select the webcam from the
the
model drop-down list to configure the webcam.
• When the webcam is selected from the UI, the
webcam preview window will be OFF
momentarily, showing a webcam icon with the
model name on the screen to indicate the
webcam selected.
• Press Ctrl + Shift + D to bring up the Menu
auncher of the webcam where the mouse
L
pointer is currently located.
er, select the monitor from the model
14 │ Using the Menu Launcher
Launching Dell Display and Peripheral
Manager
Launch the Dell Display and Peripheral Manager by one of the following methods:
• Right-click on the DDPM icon on the status bar and select Op
Display and Peripheral Manager.
en Del l
• Click DDPM icon from system tray to launch the Menu Launcher. To access
more features, click on the menu icon to launch the main menu.
Launching Dell Display and Peripheral Manager │ 15
Main Menu
A set of menus with sub-menus can be found in the main menu to adjust the DDPM
features.
16 │ Main Menu
Adjusting the brightness and contrast
On the Dell Display and Peripheral Manager menu, access the Brightness/
Contrast menu to change the brightness and contrast levels.
FeatureFunctionDescription
Brightness/
Co
ntrast
NOTE: Enable display matrix control is active when mul tiple monitors of
NOTE: The minimum value of contrast setting is set to 25% to maintain the
Brightness /
Contrast
Enable disp lay
ma
trix control
the same model are connected.
visibility on the screen.
• Adjust the monitor’s brightness and contrast.
• Enable this feature to allow you to appl y the
b
rightness, contrast and color presets controls
to all connected supported monitors.
Single monitor connection user interface
Adjusting the brightness and contrast │ 17
Multi-monitor connection - Enable display matrix control
18 │ Adjusting the brightness and contrast
Managing multiple video inputs
The Input Source menu allows you to manage multiple video inputs that are
connected to your Dell monitor. This makes it easy to switch between inputs while
you work on multiple computers.
Under Gener
You can assign each input a name and an USB upstream port.
NOTE: For more information, see your monitor user guide for the available
al, all of the video input ports available on your monitor are displayed.
inputs.
Managing multiple video inputs │ 19
Selecting PIP/PBP mode
1. Click the PIP/PBP mode to enable the split screen function on supported
models.
ick Toggle Between Positions to change the PIP position.
2. Cl
3. T
o change the main or sub inputs, first select the main input from the Input 1
drop-down list, and then select the sub-input from the Input 2 drop-down
list.
4. Click USB Switch to switch the USB upstream port that is associated with
active input sources.
ick Video Swap to swap input sources.
5. Cl
20 │ Managing mul tiple video inputs
Assigning shortcut keys
Assign shortcut keys for quick access to your favorite input and switching between
two inputs.
Alternatively, switch the input source from the drop-down list in Current Input
Source.
Managing multiple video inputs │ 21
FeatureFunctionDescription
HotkeysToggle current
in
put source
Favorite Hotkey
uts
Inp
Hotkey to switch
be
tween 2 input
sources
Swap 2 inputs of
IP/PBP
P
windows
Zoom In/Out
PBP windo
Change PIP
pos
ition
Underscan• Configure your preferred hotkey to enable or
ws
• Configure your preferred hotkey (for
example, Ctrl+Shift+2) to toggle the input
sources. You can also change to your
preferred hotkey.
• Configure your preferred hotkey to toggle to
your favorite input source. You can also
change to your preferred hotkey.
• Configure your preferred hotkey (for
example, Ctrl+Shift+3) to toggle between
the two frequently used input sources. You
can also change to your preferred hotkey.
• Configure your preferred hotkey (for
example, Opt+8) to swap the PIP/PBP main
and sub-input. You can also change to your
preferred hotkey.
• Configure your preferred hotkey to zoom in/
out the PBP window. You can also change
to your preferred hotkey.
• Configure your preferred hotkey (for
example, Opt+7) to change the position of
PIP. You can also change to your preferred
hotkey.
isable underscan. You can also change to
d
your preferred hotkey.
NOTE: T
on the following models:
he underscan function is supported only
• Dell U4320Q
• Del l U4323QE
22 │ Managing multiple video inputs
Setting the monitor display mode
The Color menu allows you to associate any preset mode with an application. When
Auto mode is enabled, Dell Display and Peripheral Manager automatically switches
to the corresponding preset mode whenever the associated application is activated.
The preset mode assigned to a particular application may be the same on each
connected monitor, or it can vary from one monitor to another.
To add a new application to the assignment
application, drag it from the Finder and drop to the current list. Choose the preset
from the preset mode drop-down list to associate the preset to the application.
FeatureFunctionDescription
ColorManual
Auto
Night Shift
• Select the preset mode manually from the user
interface.
• Enable this feature to activate the preset mode
aut
is selected as the active window.
• Click the drop-down list to assign a preset
mode to an application.
• Access Nigh
temperature to show comfortable colors on
your display.
list, go to finder to search for the
omatically when the associated application
t Shift feature to shift the color
Auto change color preset when using specific application
Setting the monitor display mode │ 23
1. Select Auto.
2. Click Add application.
3. T
ype the name of the desired application in the search field.
4. Se
lect desired applications and click OK.
5. Select desired color preset when using the application.
NOTE: Preset Mode assignments for batch files, scripts, shortcuts, and
non-executable files such as zip archives or packed files, are not
supported.
24 │ Setting the monitor display mode
Organizing windows with Easy Arrange
The Easy Arrange menu simplifies the way applications windows are displayed on
your monitor. This feature requires permission to be provided explicitly to DDPM to
arrange the application.
NOTE: When using Easy Arrange for the first time, the application will
request access to Accessibility privileges on your Mac. Click Open System Preferences and follow the on-screen instructions to
enable Accessibility.
Layout
To organize the windows:
1. Se
lect any of the predefined layouts to virtually divide the screen into multiple
zones.
ag the application to your selected zone to position the application in the
2. Dr
zone. The application snaps to the selected zone.
Landscape mode of the Easy Arrange layouts
Setting the monitor display mode │ 25
Portrait mode of the Easy Arrange layouts are displayed when you rotate the monitor
Customize layout
To customize an existing layout:
1. Ho
ver the mouse pointer over the layout to be customized, and click the pen
icon.
26 │ Setting the monitor display mode
2. The layout with RED grid lines appear on screen, Press on the RED grid line to
adjust the partition size.
3. The RED grid line changes to GREEN line as you drag the line to adjust the
partition size. Release the line when done.
4. Click Save on the dialog box shown on top left corner to save the custom
layout.
Setting the monitor display mode │ 27
Easy Memory
Easy Memory allows you to save application or files in their respective partition into
different profiles and restore them manually, by scheduled time or at system startup.
The process of restoring other apps is called automation. Automation process
requires
To create and launch a profile:
permission to be provided explicitly to DDPM to launch the app.
NOTE: For each app added to the Easy Memory for the first time, you will
have to explicitly provide automation permission to DDPM. The
system will display the permission dialog and you must click OK in
this dialog. Clicking Don't Al low will cause DDPM to be prohibited
from launching the app on its own.
ick + to create a new profile.
1. Cl
28 │ Setting the monitor display mode
2. Each layout has a default profile name. You may change the name. Select the layout. Click Next.
3. Assign an application or a file to each window. You can drag an application or a
file into the window directly. Alternatively, click on the + to bring up the
Applications List.
Setting the monitor display mode │ 29
4. Search for the application or browse the list to select the application. Click on
the Select From Folders to select your file. Click Next to add it to the
selected window.
5. Select one of the launch options provided. Click Finish.
6. The profile created will be shown on the Easy Memory menu.
30 │ Setting the monitor display mode
7. To apply a profile, select the profile to view the summary of the configuration, then click Apply to activate the profile.
Easy Arrange Memory usability may vary according to application type and launch
behavior. Easy Memory works with general productivity apps such as Microsoft
Office, Adobe, Web browsers and more.
Easy Memory might not be
the following takes place:
• App displays a pop-up dialog box upon launch (i.e., login screen, error dialog,
ved files)
or unsa
• App is launched in full screen mode
• Files are opened as individual tabs within the app
•Overlapping Eas
able to perform a window partition at launch if any of
y Arrange layouts
NOTE: Associate the file to open with a supported application for a better
experience.
Setting the monitor display mode │ 31
Settings
Configure the personal preferences.
FeatureFunctionDescription
Easy
Arr
ange
Hotkey: Recent Assign a hotkey to access recently used layout
quickly.
Allow
app
lication to
split side by
side without
gap
Allow only zone
positioning
SHIFT key
when
is pressed
Span across
ltiple
mu
monitors
Enable this function to allow applications to snap
ide-by-side without gap.
s
Enables the Eas
Shift key
If you are using multiple monitors in an array or
matrix, the Easy Arrange layout can be applied
across all the monitors as one desktop. You need
to align your monitors properly to make it
effective.
y Arrange menu by pressing the
32 │ Setting the monitor display mode
FeatureFunctionDescription
Easy
Arr
ange
NOTE: If an application window cannot fit in the zone defined by Easy
NOTE: The Span across multiple monitors can be enabled only for all
Application
Window Snap
Arrange, the application may not be displayed properly.
connec
scaling settings, and are placed side-by-side.
ted monitors that have the same physical size, resolution,
Enables the placement of an application on a screen.
For more information, see Using the Application
Window Snap.
Setting the monitor display mode │ 33
Using the Application Window Snap
The Application Window Snap is designed to enable application placement on any
screen quickly. When this function is enabled in Dell Display and Peripheral Manager,
dragging the application triggers a floating menu that contains recently-used Easy Arrange layouts. Drop the application to any one of the listed layouts to perform
window placement.
When this function is turned on,
user can snap their application conveniently to the respective monitor and zone in
the four most recently used Easy Arrange layouts.
• Drag the application window and drop it into one of the zones on the floating
nu.
me
it replaces the Easy Arrange option such that the
• The application wil l be snapped into the selected zone.
34 │ Using the Application Window Snap
You can enable this feature by one of the following methods:
• Launch Dell Display and Peripheral Manager, go to Eas
enable the Application Window Snap function.
• Right-click on the DDPM icon on the status bar, and select Application
Window Snap to enable the function.
y Arrange menu, and
Using the Application Window Snap │ 35
Setting up the USB KVM
For monitors that supports KVM feature, any client can share its connected
keyboard and mouse with another connected client upon setup.
To setup, select USB KVM, c
set up the devices connecting to the monitor.
lick Next, and follow the on-screen instruction flow to
36 │ Setting up the USB KVM
The on-screen setup flow is illustrated in the following screen-shots.
1. Se
lect the number of sources your monitor is connected to.
2. Pair the input sources with USB connections and assign preferred names.
Setting up the USB KVM │ 37
3. Select a preferred screen partition.
4. Click Next to save and exit USB KVM setup.
38 │ Setting up the USB KVM
NOTE: Del l Display and Peripheral Manager communicates with your
monitor even when the monitor is displaying video from another
computer. You can install Dell Display and Peripheral Manager on the
computer you frequently use and control input switching from it. You
may also install Dell Display and Peripheral Manager on other
computers connected to the monitor.
Changing KVM configuration
You can change the KVM configuration after completing the KVM setup either by
running the setup instructions again or changing the screen configuration by
clicking Configure Screen.
Setting up the USB KVM │ 39
FeatureFunctionDescription
Single
Di
splay
PIP/PBPVideo Swap Swap video input of main/sub by clicking arrow or
1. Click KVM Configure Screen to change the screen layout.
Change video
input
USB Switch Click button or press ho
Change current video input by clicking the desktop
computer icon or press hotkey.
pr
ess hotkey (only available in PIP or PBP side by side
layout).
port of active input sources.
tkey to toggle USB upstream
40 │ Setting up the USB KVM
2. Click Hotkeys to configure KVM hotkeys.
NOTE: Only relevant hotkeys in accordance with your screen configuration
will be displayed.
FeatureFunctionDescription
HotkeysSwitch between PCs Configure your preferred hotkey to switch
b
etween the computers in single display
mode.
Switch keyboard and
mouse
Change PIP position Configure your preferred hotkey to change
Automatical ly al low
mouse t
between two PBP
windows
Input source hotkey Click Input sou
o move
Configure your preferred hotkey to switch
k
eyboard and mouse between computers in
PBP or PIP mode.
the P
IP position.
Check to enable the keyboard and mouse
witching from one PC to another PC by
s
sliding across the edge when PBP mode is
turned on
rce hotkey for more hotkey
configuration.
Setting up the USB KVM │ 41
Using the Webcam
Configuring Webcam
FeatureFunctionDescription
Camera
se
lection
and preview
Webcam
Con
trol
Microphone Camera
Camera
selection
Preview
wi
ndow
Zoom
Camera
Preset
AI Auto
aming
Fr
Field of View
Micr
ophone
• Select the connected cameras.
• View camera images in real time.
• Zoom in and zoom out camera preview.
• You can select a preset that suits your style
de
pending on how you want the image to
appear on the camera from the options
provided. You can also create a custom preset.
• Always stay focused. The AI Aut
keeps you at the center of the picture no
matter where you move.
NOTE: AI Auto Framing is available on the
following models:
• Webcam: WB7022 and WB5023
• Monitor: U3224QZ, P-series monitors
• You can set the viewing angle by adjusting
our field of view to 65°, 78° or 90° if
y
available.
• You can switch on or off the built-in
m
icrophone for clear communication optimized
for personal workspace.
NOTE: Camera Microphone is available on the
following models:
• Webcam: WB5023 and WB3023
o Framing
NOTE: When using Camera for the first time, the application wil l request
access to Camera privileges on your Mac. Click Open System
Preferences and follow the on-screen instructions to enable
Camera.
42 │ Using the Webcam
Webcam Control
You can adjust AI Auto Framing (if available), Field of View, Zoom, Autofocus,
Priority, and Camera switch from the Webcam Control section of the user
interface.
Using the Webcam │ 43
Color and Image
It is possible to adjust the automatic correction for optimal image quality at various
lighting conditions using HDR (High Dynamic Range). Other settings like Auto
White Balance, Brightness, Sharpness, Contrast, Saturation, and Anti
Flicker for the Dell Webcam makes it easier to get an image of your choice. The
user interface is simple and intuitive to achieve this.
NOTE: AI Auto Framing (if available) and HDR features are available on all
supported Dell Displays and Dell Webcams connecting to the Mac
using any type of USB cable, except for the following model that
must be connected to the Mac using the USB 3.0 cable:
• Webcam: WB7022
When using Camera for the first time, the application will request access to
a privileges on your Mac. Click Open System Preferences and follow the
Camer
on-screen instructions to enable Camera.
44 │ Using the Webcam
Personalize settings
Changing Menu Launcher configuration
1. Click Configure to change the quick access function on Menu Launcher.
2. Select function from the drop-down list. Click Add Function to add more functions to the Menu Launcher.
Personalize settings │ 45
3. Click Reset Al l to reset the functions of Menu Launcher.
NOTE: The available functions may differ depending on the configuration of
your monitor.
Changing Launch DDPM Hotkey configuration
46 │ Personalize settings
FeatureFunctionDescription
Persona lize Launch Menu
L
auncher
Main MenuPress Ctrl+Shift+M to bring up the Mai
Press Ctrl+Shift+D to bring up the Menu
Launcher of the monitor where the mouse
pointer is currently located.
Menu of the monitor where the mouse
pointer is currently located.
n
Personalize settings │ 47
Applying energy conservation features
On supported Dell models, PowerNap energy conservation options are available in
Others menu. You can choose to set the brightness of the monitor to the minimum
level, or to put the monitor to sleep when the screen saver is activated.
NOTE: PowerNap option is disabled in PBP or PIP to prevent disruption of
the normal activities.
48 │ Applying energy conservation features
Color Management
This feature provides the optimum color experience by matching the color space of
the monitor with the International Color Consortium (ICC) profile.
On the supported Dell models, C
Others menu. You can choose Automaticall y adjust the default color profile
in Mac when the color preset in monitor is changed or Automatical l y
change the color preset based on the change in the ICC profile.
olor Management options are available under
Automatically adjust the default color profile in Mac when the
color preset in monitor is changed
The corresponding color profile will set to default in Mac when you change the color
preset from the monitor OSD menu.
Automatically change the color preset based on the change in
the ICC profile
The corresponding color preset will be set in the monitor when you change the ICC
profile in Mac. You can click on the ICC profile link to add the color profile installed
for the monitor.
Color Management │ 49
Changing the ICC profile in Mac
1. Open the ColorSync Util ity app in Mac. Find the current display, click on
Current Profiles drop-down list, and select Other....
2. Select the profile (.icm file) you wish to apply.
3. DDPM will apply the corresponding color preset to your monitor OSD.
50 │ Color Management
Import/Export application settings
You can use this function to export the monitor settings from one monitor and
import into another monitor of the same model.
1. Click Export to store a copy of the application and monitor settings of
selected monitor to a file and click OK when export is successful.
Import/Export application settings │ 51
2. To import the settings from a previousl y exported file, click Import and select
the file. The monitor settings wil l be applied to all of the connected displays of
the same model.
52 │ Import/Export application settings
Import/Export application settings │ 53
Restoring application positions
Dell Display and Peripheral Manager can help you restore application windows into
their positions when you reconnect your PC to the monitor(s). Access this feature
by right-clicking on Dell Display and Peripheral Manager icon in the notification tray.
To go back to a favorite layout, first select Save current window layout and then
Restore saved window layout.
54 │ Restoring application positions
If you choose Auto-restore window layout, your application windows positions
are tracked and remembered by Dell Display and Peripheral Manager. Dell Display
and Peripheral Manager automatically places the application windows into their
original positions when you reconnect your PC to your monitor(s).
NOTE: If Auto-restore window layout is disabled, go to System
Preferences - Dock & Menu Bar, enable Minimize windows into
application icon.
Restoring application positions │ 55
You may use monitors with different models or resolutions in your daily routine, and
you may apply different window layouts on them. Dell Display and Peripheral
Manager registers the monitor you have reconnected and restore application
positions accordingly.
In case you need to replace a monitor in a monitor matrix configuration, you can
save the window layout before replacement and restore the layout after a new
monitor is connected.
NOTE: You should keep your applications running in order to benefit from
this feature. Del l Display and Peripheral Manager does not launch
applications. Use Easy Memory for frequently used tasks.
56 │ Restoring application positions
Additional Settings
There are additional settings available under Settings. Click Settings icon to make
changes.
FeatureFunctionDescription
GeneralChange application
la
nguage
Auto-Load at startup Launch DDPM when the computer starts
Enable on screen
no
tification
Change your preferred language from the
list.
up
.
Allow DDPM to show notification message.
Additional Settings │ 57
Updating DDPM software, monitor and
webcam firmware
If your computer is connected to the Internet, you will be prompted to upgrade to a
newer version of DDPM software, monitor firmware or webcam firmware when the
updated version is available. It is recommended to download and install the latest
DDPM application, and monitor or webcam firmware.
Updating DDPM software
You can check for new DDPM version by right clicking on Dell Display and Peripheral
Manager icon.
Webcam firmware version can be found in Help dialog. Webcam firmware can be
upgraded in Settings dialog. You can click Update to download and update Dell
Webcam firmware immediately.
Check the Help Del l improve its products and services automatical ly if you
consent to provide diagnostic and usage data to Dell server automatically. This data
will help to improve Dell products and services.
62 │ Improve DDPM
Troubleshooting
If Dell Display and Peripheral Manager does not work with your monitor or webcam,
it will display the following icon and message in the status menu.
Click on the icon, Dell Display and Peripheral Manager shows a more detailed error
message.
Please note that Dell Display and Peripheral Manager only works with selected Dellbranded monitors or webcams. If you are using monitors or webcams from other
manufacturers, Dell Display and Peripheral Manager does not support them.
Del l monitors and webcams not supported by Dell Display and
Peripheral Manager
Dell Display and Peripheral Manager may not work with the following monitors or
webcams:
• Del l monitor or webcam models not included in Del l Display and Peripheral
Manager f
see https://www.dell.com/support/ddpm
• Monitors, webcams and accessories not listed in Dell Display and Peripheral
Manager f
DDC/CI
• Mac models earlier than year 2018
• macOS earlier than 11
or Mac supported list. For more information,
or Mac support list. Virtual and wireless monitors do not support
Tro ub l es hoot in g │ 63
Unable to detect supported Dell monitor or webcam
If Dell Display and Peripheral Manager is unable to detect and/or communicate with
a supported Dell monitor or webcam, please take following actions to troubleshoot:
1. DDPM will not work if the external monitor is set to Use as Mirror for Built-
in Retina Display. Change the Disp lay settings to set external monitor to Use
as either Main Display or Extended display.
Display Settings is available at Apple menu > System Preferences >Displays.
2. If connecting HDMI cable not working, switch to use HDMI and USB upstream
cable. Launch DDPM again.
3. Check the monitor OSD to ensure DDC/CI is enabled.
4. Remove any docking stations or cable extenders or converters between the
monitor and the graphics port. Some low-cost extenders, hubs or converters
may not support DDC/CI properly and can fail Del l Display and Peripheral
Manager. Update the driver of such device if the latest version is available.
5. Check if the webcam is detected under USB section in System Information
6. Wait for a few seconds after unplugging the webcam before re-connecting it
to the computer.
7. Restart your system.
64 │ Tro ub l e sh o ot in g
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