Dell U2421HE User Manual

Dell UltraSharp 24/27

USB-C Hub Monitor - U2421HE/U2721DE

User’s Guide

Model: U2421HE/U2721DE Regulatory model: U2421HEt/U2721DEt

NOTE: A NOTE indicates important information that helps you make better use of your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

2020 – 03

Rev. A00

Contents

About Your Monitor .................................5

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Product Features

Identifying Parts and Controls

Monitor Specifications

Plug-and-Play

LCD Monitor Quality and Pixel Policy

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

. . . . . . . . . . . . . . . . . . . . . . . . 7

. . . . . . . . . . . . . . . . . . . . . . . . . . . .10

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

. . . . . . . . . . . . . . . . . . . .24

Setting Up the Monitor .............................25

Attaching the Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Using the Tilt, Swivel, and Vertical Extension

Adjusting the Rotation Display Settings of Your System

Connecting Your Monitor

Organizing Your Cables

Removing the Monitor Stand

Wall Mounting (Optional)

. . . . . . . . . . . . . . . . . . . . . . . . . . .29

. . . . . . . . . . . . . . . . . . . . . . . . . . .32

. . . . . . . . . . . . . . . . . . . . . . . .32

. . . . . . . . . . . . . . . . . . . . . . . . . .33

. . . . . . . . . . . . . . . .27

. . . . . . . . . .28

Operating the Monitor ..............................34

Turning on the Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Using the Front Panel Controls

Using the OSD Lock function

Using the On-Screen Display (OSD) Menu

. . . . . . . . . . . . . . . . . . . . . . .34

. . . . . . . . . . . . . . . . . . . . . . . .36

. . . . . . . . . . . . . . . . .39

Contents | 3

Troubleshooting ...................................54

Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Built-in Diagnostics

Common Problems

Product Specific Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

. . . . . . . . . . . . . . . . . . . . . . . . . .57

Appendix.........................................59

Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

FCC Notices (U.S. only) and Other Regulatory Information

Contacting Dell

Setting Up Your Monitor

Maintenance Guidelines

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

. . . . . . . . . . . . . . . . . . . . . . . . . . .60

. . . . . . . . . . . . . . . . . . . . . . . . . . .62

. . . . . . . .59

4 | Contents

About Your Monitor

Package Contents

Your monitor ships with the components shown below. Make sure that you have received all the components and contact Dell if something is missing.

NOTE: Some items may be optional and may not ship with your monitor.

Somefeatures or media may not be available in certain countries.

Display

Stand riser

Stand base

Power cable (varies by country)

USB Type-C cable (C to C)

About Your Monitor | 5

DP cable

U2421HE Color Calibration Factory Report

Every Dell U2421HE is shipped incorporating pre-tuned

Serial No.

CN00WG2J7444572B046L standard mode(sRGB) with average Delta-E ≤2. This helps prevent significant color inconsistency or

Tester

2008L0415 inaccuracy when content is displayed onscreen. In addition, a tighter grey-scale tracking on each U2421HE helps enable ultra-smooth color gradation. The factory measurements from this very unit are shown here.

Test

CA-210/CA-310

CA-2000S

Equipment

Be assured of Accurate, Precise and Consistent

Chroma 2326/2235/2233

Onscreen Color with eve

ltraSharp U2421HE.

ry Dell U

Standard mode (sRGB) Avg. Delta E ≤ 2

Gray-Scale Tracking

Gamma

Note: Calibrations were done according to Dell approved test procedures using calibrated equipment at the factory production line. This Report is provided only with and for this new Dell U2421HE UltraSharp monitor. Results may vary with other test equipment, setups and test patterns. Please retain this Report for your reference as Dell is unable to reproduce it or provid e a duplic ate.

•Quick Setup Guide

•Safety,Environmental,and

Regulatory Information

•Factory Calibration Report

Product Features

The Dell UltraSharp U2421HE/U2721DE monitor has an active matrix, thinfilm transistor (TFT), liquid crystal display (LCD), and LED backlight. The monitor features include:

• U2421HE: 60.47 cm (23.8 in.) active area display (Measured diagonally) 1920 x 1080 (16:9) resolution, plus full-screen support for lower resolutions.

• U2721DE: 68.47 cm (27 in.) active area display (Measured diagonally) 2560 x 1440 (16:9) resolution, plus full-screen support for lower resolutions.

• Wide viewing angles with 99% sRGB color with an average Delta E<2.

• Tilt, swivel, pivot and vertical extension adjustment capabilities.

• Removable pedestal and Video Electronics Standards Association (VESA™) 100 mm

mounting holes for flexible mounting solutions.

• Ultra-thin bezel minimizes the bezel gap in multi-monitor usage, enabling easier set up with an elegant viewing experience.

• Extensive digital connectivity with DP helps future-proof your monitor.

• Single USB Type-C to supply power to compatible notebook while receiving video

signal.

• USB-C and RJ45 ports enable a single-cable, network-connected experience.

• Plug and play capability if supported by your system.

• On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.

• Power and OSD buttons lock.

• Security lock slot.

• 0.3 W standby power when in the sleep mode.

• Optimize eye comfort with a flicker-free screen.

NOTE: The possible long-term effects of blue light emission from the monitor may cause damage to the eyes, including eye fatigue or digital eye strain. ComfortView feature is designed to reduce the amount of blue light emitted from the monitor to optimize eye comfort.

6 | About Your Monitor

Identifying Parts and Controls

Front view

1 2

Label Description 1 Function buttons (For more information, see Operating the Monitor) 2 Power on/off button (with LED indicator)

About Your Monitor | 7

Back View

3 4

DELL U2421HE

Flat Panel Monitor / Monitor Plano Panel / Moniteur à écra n plat / 液晶顯示器 Model No. / N° de Modelo / Numéro de modèle /型號:

U2421HEt

Input Rating / Entrada / Daya Tegangan / Tension d’entrée: 100-240V ~ 50/60Hz 1 .6 A 輸入電源:交流電壓 100-240伏特, 1.5 安培, 50/60赫茲

Made in China / Fabricado en China / Fabriqués en Chine / Сделано в Китае / 製造地:中國

Consumo de energía en operación XX.X Wh

Удельная мощность рабочего режима - X,XXX Вт/см Потребляемая мощность изделием в режиме ожидания -X,XX Вт Потребляемая мощность изделием в выключенном режиме - X,XX Вт

Apparatet må tilkoples jordet stikkontakt. Apparaten skall anslutas till jordat uttag. Apparatets stikprop skal tilsluttes en stikkontakt med jord, som giver forbindelse til stikproppens jord. Laite on liitettävä suojakoskettimilla varustettuun pistorasiaan.

신청인：Wistron Corporation (For Korea) Wistron InfoComm (Zhongshan) Corporation Linhai Branch 제조자: Wistron InfoComm (Zhongshan) Corporation Linhai Branch

A/S 연락처:080-854-0066 제조국: 중국

XXXXXXXX-XXXXX

R-REM-WT1-U2421HEt

警語:使用過度恐傷害視力

CAN ICES-3 (B)/NMB-3(B)

This equipment complies with part 15 of the FCC Rules.

И005-18

Operation is subject to the following two conditions: (1) This equipment may not cause harmful interference, and (2) this equipment must accept any interference received, including interference that may cause undesired operation.

XXXXXX-XX

ID XXXXXXXXXX

U2421HE

January 2020

Address for EU Only: Raheen Business Park Limerick Ireland

www.dell.com/regulatory_compliance

XXXXX

U2421HE

Label Description Use

1 VESA mounting holes (100 mm x 100

mm-behind attached VESA cover)

Wall mount monitor using VESAcompatible wall mount kit (100 mm x 100 mm).

2 Regulatory label Lists the regulatory approvals.

3 Stand release button Release stand from monitor.

4 Security lock slot Secures monitor with security cable lock

(sold separately).

5 Barcode, serial number, and Service

Tag label

Refer to this label if you need to contact Dell for technical support.

6 Cable management slot Use to organize cables by placing them

through the slot.

Side View

8 | About Your Monitor

USB downstream port

Port with battery icon supports BC 1.2.

Bottom View

1 2 3 4 5 61078 9

Label Description Use

1 AC power port To connect the monitor power cable.

2 HDMI port Connect your computer with HDMI cable (optional).

3 DP port (in) Connect your computer with DP cable.

4 USB Type-C/DisplayPort Connect to your computer using the USB Type-C

5 DP port (out)

6&8 USB downstream ports(2) Connect your USB device. You can use these ports

7 Audio line-out port Connect speakers to playback audio coming through

9 RJ-45 connector Remote Network Management and control of display

10 Stand lock Lock the stand to the monitor using a M3 x 6 mm

cable. The USB 3.1 Type-C port offer the fastest transfer rate and the alternate mode with DP 1.4 support the maximum resolution of 1920 x 1080 at 60 Hz(U2421HE) and 2560 x 1440 at 60 Hz(U2721DE), PD 20 V/3.25 A, 15 V/3 A, 9 V/3 A, 5 V/3 A. NOTE: USB Type-C is not supported on Windows versions that are prior to Windows 10.

DP output for MST (multi-stream transport) capable monitor. To enable MST, refer to instruction on section “Connecting the Monitor for DP MST

Function”.

NOTE: Remove the rubber plug when using DP out connector.

only after you have connected the USB cable (Type-C to Type-C) from the computer to the monitor. Port with

Rev. 1.2.

USB Type-C or DP audio channels. Only supports 2-channel audio. NOTE: The audio line-out port does not support headphones.

via RJ-45.

(U2721DE)/ M3 x 8 mm (U2421HE) screw (screw not included).

battery icon supports Battery Charging

About Your Monitor | 9

Monitor Specifications

Model U2421HE U2721DE

Screen type Active matrix - TFT LCD Active matrix - TFT LCD

Panel Type In-plane switching Technology In-plane switching Technology

Aspect ratio 16:9 16:9

Viewable image dimensions

Diagonal 60.47 cm (23.8 in.) 68.47 cm (27 in.)

Active Area

Horizontal 527.0 4 mm (20.75 in.) 596.74 mm (23.49 in.)

Vertical 296.46 mm (11.67 in.) 335.66 mm (13.21 in.)

Area 156246.3 mm

Pixel pitch 0.2745 mm x 0.2745 mm 0.233 mm x 0.233 mm

Pixel per inch (PPI) 92.5 109

Viewing angle Horizontal 178° (typical) 178° (typical) Vertical 178° (typical) 178° (typical) Brightness 250 cd/m² (typical) 350 cd/m² (typical)

Contrast ratio 1000 to 1 (typical) 1000 to 1 (typical)

Display screen coating Anti-glare treatment of the front

Backlight LED LED

Response Time (Gray to Gray)

Color depth 16.7 million colors 16.7 million colors

Color gamut* 99% sRGB

Calibration accuracy Delta E < 2 (average) Delta E < 2 (average)

polarizer (3H) hard coating

5 ms (FAST mode) 8 ms (NORMAL mode)

99% REC709 85% DCI-P3

(242.15 in.2) 200301.7 mm2 (310.30 in.2)

Anti-glare treatment of the front polarizer (3H) hard coating

5 ms (FAST mode) 8 ms (NORMAL mode)

99% sRGB 99% REC709 85% DCI-P3

10 | About Your Monitor

Connectivity •1 x DP 1.4 (HDCP 1.4)

•1 x HDMI1.4 (HDCP 1.4)

•1 x USB Type-C (Alternate

mode with DisplayPort 1.4, USB 3.1 upstream port, Power Delivery PD up to 65 W)

•1 x DP (Out) with MST (HDCP

1.4)

•2 x USB 3.0 downstream port

•2 x USB 3.0 with BC1.2

charging capability at 2A (max)

•1 x Analog 2.0 audio line out (3.5 mm jack)

•1 x RJ45

Border width (edge of monitor to active area)

Adjustability

Height adjustable stand

Tilt -5° to 21° -5° to 21°

Swivel -40° to 40° -40° to 40°

Cable management Yes Yes

Dell Display Manager (DDM)Compatibility

Security Security lock slot (cable lock

* At panel native only, under Custom Mode preset.

5.0 mm (Top)

5.1 mm (Left/Right)

8.0 mm (Bottom)

130 mm 130 mm

Easy Arrange and other key features

sold separately) Anti-theft stand lock slot (to panel)

•1 x DP 1.4 (HDCP 1.4)

•1 x HDMI1.4 (HDCP 1.4)

•1 x USB Type-C (Alternate

mode with DisplayPort 1.4, USB 3.1 upstream port, Power Delivery PD up to 65 W)

•1 x DP (Out) with MST (HDCP

1.4)

•2 x USB 3.0 downstream port

•2 x USB 3.0 with BC1.2

charging capability at 2A (max)

•1 x Analog 2.0 audio line out (3.5 mm jack)

•1 x RJ45

6.90 mm (Top)

6.90 mm (Left/Right)

8.1 mm (Bottom)

Easy Arrange and other key features

Security lock slot (cable lock sold separately) Anti-theft stand lock slot (to panel)

Resolution Specifications

Model U2421HE U2721DE

Horizontal scan range 30 kHz to 83 kHz 30 kHz to 90 kHz

Vertical scan range 56 Hz to 76 Hz 56 Hz to 76 Hz

Maximum preset resolution 1920 x 1080 at 60 Hz 2560 x 1440 at 60 Hz

Video display capabilities (DP & USB Type-C playback)

480i, 480p, 576i, 576p, 720p, 1080i, 1080p

About Your Monitor | 11

480i, 480p, 576i, 576p, 720p, 1080i, 1080p

Preset Display Modes

(kHz)

(Hz)

Vertical)

(kHz)

(Hz)

Vertical)

U2421HE

Display Mode Horizontal

Frequency

720 x 400 31.5 70.0 28.3 -/+

VESA, 640 x 480 31.5 60.0 25.2 -/-

VESA, 640 x 480 37.5 75.0 31.5 -/-

VESA, 800 x 600 37.9 60.3 40.0 +/+

VESA, 800 x 600 46.9 75.0 49.5 +/+

VESA, 1024 x 768 4 8.4 60.0 65.0 -/-

VESA, 1024 x 768 60.0 75.0 78.8 +/+

VESA, 1152 x 864 67.5 75.0 108.0 +/+

VESA, 1280 x 1024 64.0 60.0 108.0 +/+

VESA, 1280 x 1024 80.0 75.0 135.0 +/+

VESA, 1600 x 900 60.0 60.0 108.0 -/+

VESA, 1920 x 1080 6 7. 5 60.0 148.5 +/+

Vertical Frequency

Pixel Clock (MHz)

U2721DE

Display Mode Horizontal

Frequency

720 x 400 31.5 70.0 28.3 -/+

VESA, 640 x 480 31.5 60.0 25.2 - /-

VESA, 640 x 480 37.5 75.0 31.5 - /-

VESA, 800 x 600 37.9 60.3 40.0 +/+

VESA, 800 x 600 46.9 75.0 49.5 +/+

VESA, 1024 x 768 4 8.4 60.0 65.0 -/-

VESA, 1024 x 768 60.0 75.0 78.8 + /+

VESA, 1152 x 864 67.5 75.0 108.0 +/+

VESA, 1280 x 1024 64.0 60.0 108.0 +/+

VESA, 1280 x 1024 80.0 75.0 135.0 +/+

VESA, 1600 x 1200 75.0 60.0 162.0 +/+

VESA, 1920 x 1080 6 7. 5 60.0 148.5 +/+

VESA, 2048 x 1080 66.58 60.0 147.16 +/-

CVR, 2560 x 1440 88.8 60.0 241.5 + /-

Vertical Frequency

Pixel Clock (MHz)

Sync Polarity (Horizontal/

12 | About Your Monitor

DP MST Multi-Stream Transport (MST) Modes

U2421HE

MST Source Monitor Maximum number of external monitors that can be

1920 x 1080/60 Hz 3

NOTE: Maximum external monitor resolution supported is 1920 x 1080 60 Hz only.

supported

1920 x 1080/60 Hz

U2721DE

MST Source Monitor Maximum number of external monitors that can be

2560 x 1440/60 Hz 1

NOTE: Maximum external monitor resolution supported is 2560 x 1440 60 Hz only.

supported

2560 x 1440/60 Hz

USB-C MST Multi-Stream Transport (MST) Modes

U2421HE

OSD Dislay Info: Link rate(current)

HBR3 2

HBR2 1

U2721DE

OSD Dislay Info: Link rate(current)

HBR3 (High Resolution) 1

HBR3 (High Data Speed) 0

HBR2 (High Resolution) 1

HBR2 (High Data Speed) 0

Maximum number of external monitors that can be supported

1920 x 1080/60 Hz

Maximum number of external monitors that can be supported

2560 x 1440/60 Hz

About Your Monitor | 13

Electrical Specifications

Model U2421HE/U2721DE

Video input signals •Digital video signal for each dierential line

Input voltage/ frequency/current 100-240 VAC / 50 or 60 Hz ± 3 Hz / 1.8 A (maximum) Inrush current 120 V: 30 A (Max.)

Per dierential line at 100 ohm impedance

•DP/USB Type-C signal input support

240 V: 60 A (Max.)

Physical Characteristics

Model

Connector type •DP connector (include DP

Signal cable type DP to DP 1.8 M cable

Dimensions (with stand)

Height (extended)

Height (compressed)

Width

Depth

Dimensions (without stand)

Height

Width

Depth

Stand dimensions

Height (extended)

Height (compressed)

U2421HE U2721DE

in and DP out)

•HDMI connector

•USB Type-C connector

•Audio line-out

•RJ45 connector

•USB 3.0 downstream port

connector x 4

(Port with icon supports BC 1.2.)

USB Type-C 1.0 M cable

478.4 mm (18.84 in.) 520.2 mm (20.48 in.)

348.4 mm (13.72 in.) 390.2 mm (15.36 in.)

538.5 mm (21.20 in.) 612.2 mm (24.10 in.)

165.0 mm (6.50 in.) 180.0 mm (7.09 in.)

313.7 mm (12.35 in.) 355.0 mm (13.98 in.)

538.5 mm (21.20 in.) 612.2 mm (24.10 in.)

39.0 mm (1.54 in.) 39.0 mm (1.54 in.)

393.5 mm (15.49 in.) 413.6 mm (16.28 in.)

347.0 mm (13.66 in.) 367.1 mm (14.45 in.)

battery

•DP connector (include DP in and DP out)

•HDMI connector

•USB Type-C connector

•Audio line-out

•RJ45 connector

•USB 3.0 downstream port

connector x 4

(Port with icon supports BC 1.2.)

DP to DP 1.8 M cable USB Type-C 1.0 M cable

battery

14 | About Your Monitor

Width

Depth

Weight

Weight with packaging 7.55 kg (16.64 lb) 8.72 kg (19.22 lb)

Weight with stand assembly and cables

Weight without stand assembly (For wall mount or VESA mount considerations

- no cables) Weight of stand assembly 1.59 kg (3.50 lb) 1.72 kg (3.79 lb)

218.0 mm (8.58 in.) 230.0 mm (9.06 in.)

165.0 mm (6.50 in.) 180.0 mm (7.09 in.)

5.32 kg (11.73 lb) 6.24 kg (13.75 lb)

3.37 kg (7.43 lb) 4.19 kg (9.23 lb)

Environmental Characteristics

Model U2421HE/U2721DE

Compliant Standards

•ENERGY STAR certified Monitor.

•EPEAT registered where applicable. EPEAT registration varies by country.

See www.epeat.net for registration status by country.

•TCO Certified Display.

•RoHS Compliant.

•BFR/PVC Free monitor (excluding external cables).

•Meets NFPA 99 leakage current requirements.

•Arsenic-Free glass and Mercury-Free for the panel only.

Temperature

Operating 0°C to 40°C (32°F to 104°F)

Non-operating –20°C to 60°C (–4°F to 140°F)

Humidity

Operating 10 % to 80 % (non-condensing)

Non-operating 5 % to 90 % (non-condensing)

Altitude

Operating 5,000 m (16,404 ft) (maximum)

Non-operating 12,192 m (40,000 ft) (maximum)

Thermal dissipation

U2421HE 478.02 BTU/hour (maximum)

59.75 BTU/hour (typical)

U2721DE 546.30 BTU/hour (maximum)

113.36 BTU/hour (typical)

About Your Monitor | 15

Power Management Modes

If you have VESA’s DPM-compliant video card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use. This is referred to as power save mode*. If the computer detects input from the keyboard, mouse, or other input devices, the monitor automatically resumes functioning. The following table shows the power consumption and signaling of this automatic power saving feature.

U2421HE

VESA Modes

Normal operation

Active-off mode

Horizontal Sync

Vertical Sync

Video Power Indicator Power Consumption

Active Active Active White 140 W (maximum)**

17.5 W (typical)

Inactive Inactive Off White

Less than 0.3 W

(Glowing)

Switch off - - - Off Less than 0.3 W

Power Consumption P

12.87 W

Total Energy Consumption (TEC) 43.56 kWh

U2721DE

VESA Modes

Normal operation

Active-off mode

Horizontal Sync

Vertical Sync

Video Power Indicator Power Consumption

Active Active Active White 160 W (maximum)**

33.2 W (typical)

Inactive Inactive Off White

Less than 0.3 W

(Glowing)

Switch off - - - Off Less than 0.3 W

Power Consumption P

19.9 W

Total Energy Consumption (TEC) 64.3 kWh

16 | About Your Monitor

The OSD operates only in the normal operation mode. If you press any button in the activeoff mode, the following message is displayed:

Dell UltraSharp 24/27 Monitor

No DP signal from your device.

Press any key on the keyboard or move the mouse or wake it up.

If there is no display, press the monitor button again to select the correct

input source.

U2421HE/U2721DE

*Zero power consumption in OFF mode can only be achieved by disconnecting the AC mains cable from the monitor.

**Maximum power consumption with maximum luminance, and USB active.

This document is informational only and reflects laboratory performance. Your product may perform differently, depending on the software, components and peripherals you ordered and shall have no obligation to update such information. Accordingly, the customer should not rely upon this information in making decisions about electrical tolerances or otherwise. No warranty as to accuracy or completeness is expressed or implied.

Activate the computer and the monitor to gain access to the OSD.

NOTE: This monitor is ENERGY STAR certified.

This product qualifies for ENERGY STAR in the factory default settings which can be restored by “Factory Reset” function in the OSD menu. Changing the factory default settings or enabling other features may increase power consumption that could exceed the ENERGY STAR specified limit.

NOTE:

: Power consumption of On Mode as defined in Energy Star 8.0 version.

TEC: Total energy consumption in kWh as defined in Energy Star 8.0 version.

About Your Monitor | 17

Pin Assignments

DP port (in)

Pin number 20-pin side of theconnected signal cable

1 ML3(n)

2 GND

3 ML3(p)

4 ML2(n)

5 GND

6 ML2(p)

7 ML1(n)

8 GND

9 ML1(p)

10 ML0(n)

11 GND

12 ML0(p)

13 CONFIG1

14 CONFIG2

15 AUX CH (p)

16 GND

17 AUX CH (n)

18 Hot Plug Detect

19 Return

20 DP_PWR

18 | About Your Monitor

DP port (out)

Pin number 20-pin side of theconnected signal cable

1 ML0(p)

2 GND

3 ML0(n)

4 ML1(p)

5 GND

6 ML1(n)

7 ML2(p)

8 GND

9 ML2(n)

10 ML3(p)

11 GND

12 ML3(n)

13 CONFIG1

14 CONFIG2

15 AUX CH(p)

16 GND

17 AUX CH(n)

18 Hot Plug Detect

19 Return

20 DP_PWR

About Your Monitor | 19

+ 43 hidden pages