Dell System E-Support Tool Version 3.6 Owner's Manual

E-Support Tool

Dell System

Version 3.6.0

Release Notes

Dell System E-Support Tool

Dell System E-Support Tool (DSET) is a utility that collects configuration and log data from the target server for various chassis hardware, storage, and operating system components of a Dell PowerEdge server. DSET application generates a System Configuration Report, which consolidates the gathered data into a .zip file that can be automatically or manually uploaded to Dell Technical Support.

Note: For the latest release notes, go to www.dell.com/serviceabilitytools and click Dell System ESupport Tool Version 3.6.0.

Version

DSET 3.6.0

Release Date

May 2014

Previous Version

DSET 3.5.1

Importance

RECOMMENDED: Dell recommends applying this update during your next scheduled update cycle. The update contains feature enhancements or changes that will help keep your system software current and compatible with other system modules (firmware, BIOS, drivers and software).

Platform(s) Affected

Not applicable.

What is Supported?

Supported Devices

DSET application supports the following systems:

 Storage Systems: PowerVault DL2000, DL2100, DL2200, and PowerVault NX.

 Rack Systems: PowerEdge R720, R720xd, R620, R320, R420, R520, R820, R200, R210, R210II,

R300, R310, R410, R415, R510, R515, R610, R710, R715, R805, R810, R815, R900, R905, R910, 1950, 1955, 2950, 6950, and 2970.

 Blade Systems: PowerEdge M620, M420, M520, M820, M600, M605, M610, M610X, M710,

M710HD, M805, M905, M910, M820, and M915.

 Tower Systems: PowerEdge T620, T320, T420, T100, T105, T110, T110II, T300,T310, T410, T605,

T610, T710, 1900, and 2900.

 CloudEdge Systems: PowerEdge C1100, C2100, C6100, C6105, and C6145.

Supported Web Browsers

DSET supports the following Web browsers:

 Internet Explorer 7.0 and later versions for viewing the reports in windows platform.

Supported Operating System List

DSET and Remote Provider

Installation and report collection (local and remote) is done from the following operating systems:

 Microsoft Windows Server 2003 (32-bit and 64-bit)

 Microsoft Windows Server 2003 R2 (32-bit and 64-bit)

 Microsoft Windows Server 2008 (32-bit and 64-bit)

 Microsoft Windows Server 2008 R2

 Microsoft Windows Small Business Server 2011 (64-bit)

 Microsoft Windows Server 2012

 VMware ESX 4.0

 VMware ESX 4.1

 Red Hat Enterprise Linux 5 (32-bit and 64-bit)

 Red Hat Enterprise Linux 6 (64-bit)

 SUSE Linux Enterprise Server 10 (64-bit)

 SUSE Linux Enterprise Server 11 (64-bit)

 CentOS 6.2 (64-bit)

 CentOS 6.3 (64-bit)

 CentOS 6.4 (64-bit)

 Citrix Xen Server 6.2 (32-bit)

 Oracle Enterprise Linux 6.4 (64-bit)

 Oracle Virtual Machine 3.2 (64-bit)

DSET

Installation and remote report collection is done from the following client operating systems:

 Microsoft Windows XP

 Microsoft Windows Vista

 Microsoft Windows 7

 Microsoft Windows 8

Remote report collection from the following operating systems is done when DSET is installed in Windows/Linux:

 VMware ESXi 4.0

 VMware ESXi 4.1

 VMware ESXi 5.0

 VMware ESXi 5.1

 VMware ESXi 5.5

NOTE

1. To collect hardware and storage data from ESXi remotely, install supported OpenManage Server

Administrator version on the target system.

2. DSET application cannot be installed on a system with Server Administrator version lower than 5.5.

3. DSET application (64-bit) cannot be installed on a 64-bit Linux system with Server Administrator version

lower than 6.3.

4. Only DSET application (32-bit) can be installed on ESX 4.x systems.

What’s New

 Support for Dell PowerEdge Express Flash PCIe SSDs on the following operating systems:

Microsoft Windows Server 2012. Processor: x64/EM64T

Microsoft Windows Server 2008 R2 or later, including Hyper-V virtualization. Processor: x64/EM64T

Red Hat Enterprise Linux 6.1 64 bit or later. Processor: x64/EM64T

SUSE Linux Enterprise Server 11 SP2 64 bit or later. Processor: x64/EM64T

VMware ESXi 5.1 or later

 Support for the following new hardware platforms: PowerEdge R220 and R920

 Support for the following new operating systems:

Microsoft Windows 2012 R2

Windows 2012 R2 Hyper-V

RHEL 6.5

SLES 11 SP3

Cent OS 6.3

Citrix Xen Server 6.2

Oracle Enterprise Linux 6.4

Oracle Virtual Machine 3.2

ESXi 5.0 U3

ESXi 5.1 U2

ESXi 5.5

 Support for 9th generation PowerEdge RAID H730P controller

 Support for iDRAC firmware version 1.55.55

 Support for checking the communication between the target server and provider

Important Notes

Report Collection Prerequisites

 For report collection from iDRAC7 (out of band), the iDRAC7 firmware version must be 1.30.30 or

later.

 For report collection from OpenManage Server Administrator namespace, the OpenManage

Server Administrator services must be running.

 For remote report collection, SSH should be enabled on the target system on systems running

Linux.

Known Issues

Issue 1 (DSET-47):

Description

On T110 II systems with Windows 2008 SP2 x64 bit operating system, the slot information for external controller (PERC 6E) is displayed as Embedded under Storage->Dell PERC 6E Controller.

Resolution

None

Versions/Systems Affected

None

Issue 2 (DSET-50):

Description

Network information under Software -> Linux OS section may be missing for PowerEdge M910 systems running RHEL 6.1.

Resolution

Most networking information can be found under the Chassis -> Network section instead.

Versions/Systems Affected

None

Issue 3 (DSET-46):

Description

The NX4 configuration is not sent if you run a collection for NX4 without root credentials and the “send full collection” option is cleared.

Resolution

Make sure that the "send full collection" option is selected before running a collection for NX4 without root credentials.

Versions/Systems Affected

None

Issue 4 (DSET-51):

Description

Software -> Linux OS -> Display information is not available from a RHEL 6.164-bit system due to changes in xorg.conf.

Resolution

None

Versions/Systems Affected

None

Issue 5 (DSET-77):

Description

For Windows 2008 operating systems, the Hotfix Install date is not displayed correctly in the DSET report > Software section > Installed applications page.

Resolution:

None

Versions/Systems Affected

None

Issue 6 (DSET-1117):

Description

On modular server, CD/DVD ROM connected through external USB enumerates under Storage does not show proper device information like Device Location, Parent Location etc.

Resolution

None

Versions/Systems Affected

None

Issue 7 (DSET-1124):

Description

Few attributes missing for the Storage Array Disk in iDRAC Namespace Report.

Resolution

None

Versions/Systems Affected

None

Issue 8 (DSET-941):

Description

In the OpenManage Server Administrator namespace report, in the Error Summary Information table, data in the Location column is automatically generated by using a predefined format, which can be interpreted only by having prior knowledge about the format.

Resolution

The format used to display the location is:

For example, PERC H810 Adapter MD 1220 2:1:0:0:2

Versions/Systems Affected

None

Issue 9 (DSET-2349):

Description

"Total Maximum Capacity" value is mismatch with OMSA report data on R820 running on ESX 4.1U3

Resolution

None

Versions/Systems Affected

None

Issue 10 (DSET-1597, 1598):

Description

+ 13 hidden pages

Dell System E-Support Tool Version 3.6 Owner's Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Release Notes

Version

Release Date

Previous Version

Importance

Platform(s) Affected

What is Supported?

Supported Devices

What’s New

Important Notes

Report Collection Prerequisites

Known Issues