Dell System E-Support Tool Version 3.5.1 Quick Start Manual

Dell System E-Support Tool (DSET) Version 3.5.1 Installation Guide

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Trademarks used in this text: PowerConnect of Dell Inc.

AMD Devices, Inc. either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Red Hat

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Enterprise Linux

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Contents

1 Introduction..................................................................................................................................5

Installation Types......................................................................................................................................................5

Other Documents You May Need............................................................................................................................. 5

Accessing Documents From Dell Support Site.........................................................................................................5

Language Support.....................................................................................................................................................6

Network Ports Required by DSET.............................................................................................................................6

Contacting Dell......................................................................................................................................................... 7

2 Installing, Upgrading, and Running DSET Application On Windows Operating System

..............................................................................................................................................9

Installation Prerequisite For Windows Operating System........................................................................................9

Creating One-time Local System DSET Report On Windows Operating System................................................... 10

Using GUI For Windows Operating System......................................................................................................10

Using CLI For Windows Operating System...................................................................................................... 11

Permanently Installing DSET Application And Generating Report On Windows Operating System......................11

Using GUI For Windows Operating System......................................................................................................12

Using CLI For Windows Operating System...................................................................................................... 12

Clearing Dell Hardware Logs On Windows Operating System...............................................................................13

Using Installer For Windows Operating System.............................................................................................. 13

Using GUI For Windows Operating System......................................................................................................14

Extracting MSI Package For Large Site Automated Deployment...........................................................................14

Upgrading DSET Application On Windows Operating System...............................................................................14

Using The Installer........................................................................................................................................... 15

Using CLI.......................................................................................................................................................... 15

3 Installing, Upgrading, And Running DSET Application On Linux Operating System......17

Installation Prerequisite For Linux Operating System............................................................................................ 17

Device Dependency On Linux Operating System...................................................................................................18

Credential-less CIMOM Authentication On Systems Running Linux......................................................................18

Possible Reasons For Unsuccessful Certificate Connection...........................................................................19

Limitations........................................................................................................................................................ 19

Operating System Check Override Option On Linux Operating System................................................................. 19

Creating One-time Local System DSET Report On Linux Operating System.......................................................... 20

Creating One-time Local System DSET Report Silently....................................................................................21

Permanently Installing DSET Application On Linux Operating System.................................................................. 21

Permanently Installing DSET Application Silently On Linux Operating System............................................... 22

Clearing Dell Hardware Logs On Linux Operating System..................................................................................... 23

Upgrading DSET Application On Linux Operating System......................................................................................23

Upgrading DSET Application Silently On Linux Operating System.................................................................. 24

4 Maintaining DSET Application................................................................................................ 27

Modifying Installed DSET Application Features..................................................................................................... 27

For Windows Operating System.......................................................................................................................27

For Linux Operating System............................................................................................................................. 27

Repairing DSET Application....................................................................................................................................28

5 Uninstalling DSET Application................................................................................................ 29

Using GUI For Windows Operating System............................................................................................................29

From The Start Menu........................................................................................................................................29

From The Windows Add Or Remove Programs (Or Programs And Features) Wizard..................................... 29

From the Application Maintenance Window................................................................................................... 29

Using CLI For Windows And Linux Operating Systems.......................................................................................... 30

For Windows Operating System.......................................................................................................................30

For Linux Operating Systems............................................................................................................................30

6 Error Codes.................................................................................................................................31

Installer Error Codes...............................................................................................................................................31

For Windows Operating System.......................................................................................................................31

For Linux Operating System............................................................................................................................. 31

Introduction

Dell System E-Support Tool (DSET) is a utility that collects configuration and log data for various chassis hardware, storage, software, and operating system components of a Dell PowerEdge server and consolidates the data into a .zip file.

This guide provides the steps to install, maintain, upgrade, and uninstall the DSET application on Windows and Linux operating systems.

Installation Types

You can install DSET in the following methods:

• Create a One-Time Local System DSET Report — Generates a DSET report of the local system without permanently installing the application.

• DSET and Remote Provider — Installs DSET and Remote Provider in the local system. The Remote Provider provides data using Windows Management Instrumentation (WMI) service (for Windows) and Tog-pegasus or Small Footprint CIM Broker (SFCB) (for Linux). This data is collected locally or remotely using the DSET. For Windows, any other WMI collection tool can be used and for Linux, other CIM clients can be used.

NOTE: This option installs DSET and Remote Provider permanently in the system.

• DSET — Installs DSET in the local system that collects the data (provided by various providers) available from remote systems.

NOTE: This option installs DSET permanently in the system.

• Remote Provider — Installs Remote Provider in the system that provides data using WMI service (for Windows) and Tog-pegasus or SFCB (for Linux).

NOTE: This option installs Remote Provider permanently in the system.

Accessing Documents From Dell Support Site

To access the documents from Dell Support site:

1. Go to dell.com/support/manuals.

2. In the Tell us about your Dell system section, under No, select Choose from a list of all Dell products and click

Continue.

3. In the Select your product type section, click Software and Security.

4. In the Choose your Dell Software section, click the required link from the following:

– Client System Management

– Enterprise System Management

– Remote Enterprise System Management

– Serviceability Tools

5. To view the document, click the required product version.

NOTE: You can also directly access the documents using the following links:

• For Enterprise System Management documents — dell.com/openmanagemanuals

• For Remote Enterprise System Management documents — dell.com/esmmanuals

• For Serviceability Tools documents — dell.com/serviceabilitytools

• For Client System Management documents — dell.com/OMConnectionsClient

• For OpenManage Connections Enterprise systems management documents — dell.com/ OMConnectionsEnterpriseSystemsManagement

• For OpenManage Connections Client systems management documents — dell.com/OMConnectionsClient

Language Support

Dell System E-Support Tool (DSET) is only supported and certified for systems running an English-language operating systems.

Network Ports Required by DSET

The table here lists the network ports required to run DSET.

Table 1. Network Ports Required On Systems Running Microsoft Windows

Port Number Protocol Usage

21 FTP Accessing ftp.dell.com

135 COM Access to WMI using COM

443 WS-Man Accessing iDRAC

For Linux (Ports required for ESX are same as Linux)

Table 2. Network Ports Required On Systems Running Linux Or VMware ESX

Port Number Protocol Usage

5989 HTTPS Accessing the CIMOM Server

5988 HTTP Accessing the CIMOM Server

22 SSH Access the server for operating

system data

443 WS-Man Accessing iDRAC

Contacting Dell

NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

1. Visit dell.com/support

2. Select your support category.

3. Verify your country or region in the Choose a Country/Region drop-down menu at the top of page.

4. Select the appropriate service or support link based on your need.

Installing, Upgrading, and Running DSET Application On Windows Operating System

This chapter provides information to install DSET application on Windows operating system. You can install and run the application using the GUI or the Command Line Interface (CLI).

If you install or upgrade the DSET application on a system having OpenManage Server Administrator version lower than

5.5 or an incompatible application, then an error message is displayed and the installation is not completed. Install a compatible version of the Server Administrator or remove the incompatible application and then install or upgrade DSET application.

If DSET application version 3.5.1 is already installed in the system and you try to install version earlier than 3.5.0 or greater than or equal to DSET 3.3, then an error message is displayed. Uninstall version 3.5.1 and then run the setup program.

Installation Prerequisite For Windows Operating System

Before installing DSET application, make sure that:

• WMI service is installed and running.

– If WMI service is stopped, the application starts the service automatically and continues with installation.

– If WMI service is disabled, installation of application terminates with an error message.

For installing Remote Provider, in addition to WMI, also make sure that:

• Operating system is Windows 2003 or later.

• OpenManage Server Administrator (if installed) version is 6.3 or later.

To enable the successful functioning of remote report collection from OpenManage Server Administrator ensure the following:

• The managed system and the management station are on the same domain or there is a trust relationship between the two domains.

• If you have a Windows Firewall configured on the management station or the managed system, make the following configuration changes to enable remote Server Administrator CLI and software updates to work successfully.

– Management Station:

1. Open TCP port 135.

2. Add the application "omremote.exe" (located in InsallDirectory\bin\utils) to the Firewall exception list.

– Managed System:

1. If you have the Windows firewall configured, enable remote administration by running the following command in the command prompt:

netsh firewall set service RemoteAdmin

For more information on connecting through the Windows firewall, see Microsoft's MSDN website for Platform SDK:

• Windows Management Instrumentation (Connecting through Windows Firewall) at http://msdn.microsoft.com/en-us/ library/aa389286 (VS.85).aspx http://support.microsoft.com/kb/875605

• For Windows Server 2008 onwards, see the following link: http://msdn.microsoft.com/en-us/library/aa822854 (VS.

85).aspx

For installing DSET application, make sure that Windows operating system is Windows XP or later.

NOTE: Only DSET can be installed on system having Windows XP.

Creating One-time Local System DSET Report On Windows Operating System

DSET application enables you to generate configuration report without permanently installing the application. This is also known as zero footprint report collection. After the report is generated and saved on the system, all files used to create the report are removed from the system.

Using GUI For Windows Operating System

To run DSET application and create one-time report:

NOTE: You must be logged in as an Administrator or have administrator privileges to run the application. For Windows Server 2008 and later, you must be running Remote Provider with full administrator privileges.

1. Run the Dell_DSET_(Version Number).exe file.

The Welcome to the Dell System E-Support Tool (3.5.1) Installation Wizard window is displayed.

2. Click Next.

The License Agreement is displayed.

3. Select the I accept the license agreement and click Next.

The Installation Type window is displayed.

4. Select Create a One-Time Local System DSET Report and click Next.

The Report Settings window is displayed.

5. Enter the following:

– Report Name or Full Path to Save the Report — Enter only the filename or the complete path with the filename

to save the generated report. If you mention only the filename, the report is saved to the default location.

NOTE: You can only save the report to an internal network path and not a HTTP path.

NOTE: The default location for Windows (x86) systems is C:\Program Files\Dell and for Windows (x86_64) systems is C:\Program Files (x86)\Dell.

– Enable report Filtering — Select this option to filter the data from the report. For the list of data that is filtered,

see the “Report Filtering” section in the

– Automatically Upload the Report to Dell — Select this option to upload the report to Dell Technical Support

when requested.

6. Click Next.

The Report Settings to Skip Specific Information window is displayed.

7. Clear the options for which information is not required to be collected in the report. The options are:

– Hardware Information

– Storage Information

– Software Information

Dell System E-Support Tool (DSET) User's Guide

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