Dell System E-Support Tool Version 3.5 Owner's Manual

E-Support Tool

Dell System

Version 3.5.0

Release Notes

Release Notes

Dell System E-Support Tool

Dell System E-Support Tool (DSET) is a utility that collects configuration and log data from the target
server for various chassis hardware, storage, and operating system components of a Dell PowerEdge
server. DSET application generates a System Configuration Report, which consolidates the gathered data
into a .zip file that can be automatically or manually uploaded to Dell Technical Support.

Note: For the latest release notes, go to www.dell.com/serviceabilitytools and click Dell System E­Support Tool Version 3.5.0

Version

DSET 3.5.0

Release Date

September 2013

Previous Version

DSET 3.4

Importance

RECOMMENDED: Dell recommends applying this update during your next scheduled update cycle. The
update contains feature enhancements or changes that will help keep your system software current and
compatible with other system modules (firmware, BIOS, drivers and software).

Platform(s) Affected

Not applicable.

What is Supported?

Supported Devices

DSET application supports the following systems:

• Storage Systems: PowerVault DL2000, DL2100, DL2200, and PowerVault NX.

• Rack Systems: PowerEdge R720, R720xd, R620, R320, R420, R520, R820, R200, R210, R210II, R300,

R310, R410, R415, R510, R515, R610, R710, R715, R805, R810, R815, R900, R905, R910, 1950, 1955,
2950, 6950, and 2970.

• Blade Systems: PowerEdge M620, M420, M520, M820, M600, M605, M610, M610X, M710,

M710HD, M805, M905, M910, M820 and M915.

• Tower Systems: PowerEdge T620, T320, T420, T100, T105, T110, T110II, T300,T310, T410, T605,

T610, T710, 1900, and 2900.

• CloudEdge Systems: PowerEdge C1100, C2100, C6100, C6105, and C6145.

Supported Web Browsers

DSET supports the following Web browsers:

• Internet Explorer 7.0 and later versions for viewing the reports in windows platform.

Supported Operating System List

DSET and Remote Provider

Installation and report collection (local and remote) is done from the following operating systems:

• Microsoft Windows Server 2003 (32-bit and 64-bit)

• Microsoft Windows Server 2003 R2 (32-bit and 64-bit)

• Microsoft Windows Server 2008 (32-bit and 64-bit)

• Microsoft Windows Server 2008 R2

• Microsoft Hyper-V Server 2008 R2

• Microsoft Windows 2008 Server Core (32-bit and 64-bit)

• Microsoft Windows Small Business Server 2011 (64-bit)

• Microsoft Windows Server 2012

• VMware ESX 4.0

• VMware ESX 4.1

• Red Hat Enterprise Linux 5 (32-bit and 64-bit)

• Red Hat Enterprise Linux 6 (64-bit)

• SUSE Linux Enterprise Server 10 (64-bit)

• SUSE Linux Enterprise Server 11 (64-bit)

• Cent OS 6.2 (64-bit)

• Cent OS 6.4 (64-bit)

DSET

Installation and remote report collection is done from the following client operating systems:

• Microsoft Windows XP

• Microsoft Windows Vista

• Microsoft Windows 7

• Microsoft Windows 8

Remote report collection from the following operating systems is done when DSET is installed in
Windows/Linux:

• VMware ESXi 4.0

• VMware ESXi 4.1

• VMware ESXi 5.0

• VMware ESXi 5.1

NOTE

:

1. To collect hardware and storage data from ESXi remotely, install supported OpenManage Server

Administrator version on the target system.

2. DSET application cannot be installed on a system with Server Administrator version lower than 5.5.

3. DSET application (64-bit) cannot be installed on a 64-bit Linux system with Server Administrator version

lower than 6.3.

4. Only DSET application (32-bit) can be installed on ESX 4.x systems.

What’s New

• Added Error Summary Information section under the System category.

• Defect Fixes

• Added Modular Enclosure section under the Main System Chassis category.

• New attributes in the BIOS Setup category for DSET namespace in parity with OpenManage

Server Administrator.

• Display of PCIeSSD information in the Storage category of OpenManage Server Administrator

report.

• Display of icons for the classes with the critical or warning status.

• In iDRAC namespace report, the following classes are included:

• Fan and Voltage in the Main Chassis category.

• Battery, Enclosure, Fan, EMM, Power Supply, and Temperature for external enclosures in

the Storage category.

• Added support for the following Operating Systems:

• Cent OS 6.2 (64-bit)

• Cent OS 6.4 (64-bit)

• Red Hat Enterprise Linux 5.9 (32-bit & 64-bit)

• Red Hat Enterprise Linux 6.4 (64-bit)

• ESX 4.1 U3

• ESXi 5.0 U1/U2

• ESXi 5.1 U1

Important Notes

Report Collection Prerequisites

• For report collection from iDRAC7 (out of band), the iDRAC7 firmware version must be 1.30.30 or

later.

• For report collection from OpenManage Server Administrator namespace, the OpenManage

Server Administrator services must be running.

• For remote report collection, SSH should be enabled on the target system on systems running

Linux.

Known Issues

Issue 1 (DSET-47):

Description

On T110 II systems with Windows 2008 SP2 x64 bit operating system, the slot information for external
controller (PERC 6E) is displayed as Embedded under Storage->Dell PERC 6E Controller.

Resolution

None

Versions/Systems Affected

None

Issue 2 (DSET-50):

Description

Network information under Software -> Linux OS section may be missing for PowerEdge M910 systems
running RHEL 6.1.

Resolution

Most networking information can be found under the Chassis -> Network section instead.

Versions/Systems Affected

None

Issue 3 (DSET-46):

Description

The NX4 configuration is not sent if you run a collection for NX4 without root credentials and the “send
full collection” option is cleared.

Resolution

Make sure that the "send full collection" option is selected before running a collection for NX4 without
root credentials.

Versions/Systems Affected

None

Issue 4 (DSET-51):

Description

Software -> Linux OS -> Display information is not available from a RHEL 6.164-bit system due to
changes in xorg.conf.

Resolution

None

Versions/Systems Affected

None

Issue 5 (DSET-77):

Description

For Windows 2008 operating systems, the Hotfix Install date is not displayed correctly in the DSET
report > Software section > Installed applications page.

Resolution:

None

Versions/Systems Affected

None

Issue 6 (DSET-81):

Description

In the DSET application report, the hardware logs are not enumerated for the data collected from iDRAC
namespace.

Resolution

None

Versions/Systems Affected

None