Dell System E-Support Tool Version 3.3 User Manual

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Dell System E-Support Tool (DSET) Version 3.3 User's Guide

Notes, Cautions, and Warnings

A NOTE indicates important information that helps you make better use of your computer.

NOTE:

CAUTION:

A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

WARNING:

Trademarks used in this text: Dell™, the Dell logo, Dell Boomi™, Dell Precision™ , OptiPlex™, Latitude™, PowerEdge™, PowerVault™, PowerConnect™, OpenManage™, EqualLogic™, Compellent™, KACE™, FlexAddress™, Force10™ and Vostro™ are trademarks of Dell Inc. Intel®, Pentium®, Xeon®, Core® and Celeron® are registered trademarks of Intel Corporation in the U.S. and other countries. AMD is a registered trademark and AMD Opteron™, AMD Phenom™ and AMD Sempron™ are trademarks of Advanced Micro Devices, Inc. Microsoft®, Windows®, Windows Server®, Internet Explorer®, MS-DOS®, Windows Vista® and Active Directory® are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Red Hat® and Red Hat Enterprise Linux® are registered trademarks of Red Hat, Inc. in the United States and/or other countries. Novell® and SUSE® are registered trademarks of Novell Inc. in the United States and other countries. Oracle® is a registered trademark of Oracle Corporation and/or its affiliates. Citrix®, Xen®, XenServer® and XenMotion® are either registered trademarks or trademarks of Citrix Systems, Inc. in the United States and/or other countries. VMware®, Virtual SMP®, vMotion®, vCenter® and vSphere® are registered trademarks or trademarks of VMware, Inc. in the United States or other countries. IBM® is a registered trademark of International Business Machines Corporation.

2012 - 10

Rev. A00

A WARNING indicates a potential for property damage, personal injury, or death.

Contents

Notes, Cautions, and Warnings...................................................................................................2

Introduction

What's New In This Release....................................................................................................................................5

Supported Platforms And Operating Systems..........................................................................................................5

Installation Types......................................................................................................................................................5

Other Documents You May Need.............................................................................................................................6

Contacting Dell.........................................................................................................................................................6

2 Installing, Upgrading, and Running DSET On Windows Operating System......................7

Installation Prerequisite For Windows Operating System........................................................................................7

Creating One-time Report (Zero FootPrint Report Collection) On Windows Operating System...............................7

Using GUI For Windows Operating System........................................................................................................7

Using CLI For Windows Operating System........................................................................................................9

Permanently Installing DSET And Generating Report On Windows Operating System...........................................9

Using GUI For Windows Operating System........................................................................................................9

Using CLI For Windows Operating System......................................................................................................10

Clearing Hardware Logs On Windows Operating System......................................................................................11

Using Installer For Windows Operating System..............................................................................................11

Using GUI For Windows Operating System......................................................................................................11

Extracting MSI Package For Large Site Automated Deployment...........................................................................12

Upgrading DSET On Windows Operating System..................................................................................................12

Using The Installer...........................................................................................................................................12

Using CLI..........................................................................................................................................................13

..................................................................................................................................5

3 Installing, Upgrading, And Running DSET On Linux Operating System...........................15

Installation Prerequisite For Linux Operating System............................................................................................15

Device Dependency On Linux Operating System...................................................................................................15

Creating One-time Report (Zero Footprint Report Collection) On Linux Operating System....................................16

Creating One-Time Report (Zero Footprint Report Collection) Silently............................................................17

Permanently Installing DSET On Linux Operating System......................................................................................17

Permanently Installing DSET Silently On Linux Operating System..................................................................19

Clearing Hardware Logs On Linux Operating System............................................................................................19

Upgrading DSET On Linux Operating System.........................................................................................................19

Upgrading DSET Silently On Linux Operating System......................................................................................20

Using DSET

.................................................................................................................................23

Generating Basic And Advanced Report................................................................................................................23

Report Filtering.................................................................................................................................................24

CLI Options..............................................................................................................................................................24

For Windows Operating System.......................................................................................................................24

For Linux Operating System.............................................................................................................................24

List Of CLI Options............................................................................................................................................25

Usage Examples...............................................................................................................................................28

Viewing DSET Report..............................................................................................................................................30

5 Maintaining DSET......................................................................................................................31

Modifying Installed DSET Features........................................................................................................................31

For Windows Operating System.......................................................................................................................31

For Linux Operating System.............................................................................................................................31

Repairing DSET.......................................................................................................................................................32

6 Uninstalling DSET......................................................................................................................33

Using GUI For Windows Operating System............................................................................................................33

From The Start Menu........................................................................................................................................33

From The Windows Add Or Remove Programs Wizard...................................................................................33

From the Application Maintenance Window...................................................................................................33

Using CLI For Windows And Linux Operating Systems..........................................................................................34

For Windows Operating System.......................................................................................................................34

For Linux Operating Systems............................................................................................................................34

Error Codes

DSET Error Codes...................................................................................................................................................35

Installer Error Codes...............................................................................................................................................37

For Windows Operating System.......................................................................................................................37

For Linux Operating System.............................................................................................................................37

.................................................................................................................................35

Introduction

Dell System E-Support Tool (DSET) is a utility that collects configuration and log data for various chassis hardware, storage, software, and operating system components of a Dell PowerEdge server and consolidates the data into a .zip file.

What's New In This Release

• Support for the following Dell 12th generation PowerEdge servers:

– R320

– R420

– R520

– R820

– M420

– M520

– M820

– T320

– T420

• Authenticated Proxy support for Windows operating system to upload the DSET report to Dell Technical Support.

• Support to collect limited information in the report from 12th generation servers having enterprise license for iDRAC7 (out of band) .

• Support for using non-root user to collect data from OpenManage Server Administrator namespace remotely on Linux operating system from Windows client.

Supported Platforms And Operating Systems

For information on the supported platforms and operating systems (Windows and Linux), see the the installer or go to support.dell.com/manuals. Click

Software → Serviceability Tools → Dell System E-Support Tool

Readme

available with

Installation Types

You can install DSET in the following methods:

• Create Local Diagnostic Report Generates a DSET report of the local system without permanently installing the application.

• DSET Collector and DSET Common Information Model (CIM) Provider — Installs DSET collector and DSET CIM provider in the local system. The DSET Provider provides data using Windows Management Instrumentation (WMI) service (for Windows) and Open-pegasus or Small Footprint CIM Broker (SFCB) (for Linux). This data is collected locally or remotely using the DSET Collector. For Windows, any other WMI collection tool can be used and for Linux, other CIM clients can be used.

: This option installs DSET permanently in the system.

NOTE

(for Windows) and Create one-time Local System DSET Report (for Linux) —

• DSET Collector providers) available from local or remote systems.

NOTE

• DSET CIM Provider — Installs DSET CIM Provider in the local system that provides data using WMI service (for Windows) and Open-pegasus or SFCB (for Linux).

NOTE

— Installs DSET Collector in the local system that collects the data (provided by various

: This option installs DSET permanently in the system.

Contacting Dell

: If you do not have an active Internet connection, you can find contact information on your purchase invoice,

NOTE packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

1. Visit

2. Select your support category.

3. If you are not a U.S. customer, select your country code at the bottom of the support.dell.com page, or select All to

4. Select the appropriate service or support link based on your need.

support.dell.com.

see more choices.

Installing, Upgrading, and Running DSET On Windows Operating System

This chapter provides information to install DSET on Windows operating system. You can install and run DSET using the GUI or the Command Line Interface (CLI).

Installation Prerequisite For Windows Operating System

Before installing DSET, make sure that:

• WMI service is installed and running.

– If WMI service is stopped, DSET starts the service automatically and continues with installation. – If WMI service is disabled, installation of DSET terminates with an error message.

For installing DSET Provider, in addition to WMI, also make sure that:

• Operating system is between Windows 2003 and Windows 2008.

• OpenManage Server Administrator (if installed) version is between 5.5 to 7.1.

For installing DSET Collector, make sure that Windows operating system is Windows XP or later.

Creating One-time Report (Zero FootPrint Report Collection) On Windows Operating System

DSET enables you to generate configuration report without permanently installing DSET. This is also known as zero footprint report collection. After the report is generated and saved on the system, all files used to create the report are removed from the system.

Using GUI For Windows Operating System

To run DSET and create one-time report:

NOTE: You must be logged in as an Administrator or have administrator privileges to run DSET. For Windows Server 2008 and later, you must be running DSET CIM with full administrator privileges.

1. Run the Dell_DSET_(Version Number).exe file.

The Welcome to the Dell System E-Support Tool (3.3) Installation Wizard window is displayed.

2. Click Next.

The License Agreement is displayed.

3. Select the

The

4. Click

The

I accept the license agreement and click Next.

Readme

Information is displayed.

Next.

Installation Type window is displayed.

5. Select

6. Enter the following:

Create Local Diagnostic Report and click Next.

The Report Settings window is displayed.

– Report Name or Full Path to Save the Report — Enter only the filename or the complete path with the

filename to save the generated report. If you mention only the filename, the report is saved to the default location.

: You can only save the report to an internal network path and not a HTTP path.

NOTE

: The default location for Windows (x86) systems is C:\Program Files\Dell and for Windows

NOTE (x86_64) systems is C:\Program Files (x86)\Dell.

– Enable report Filtering. For more information, see the User's Guide — Select this option to filter the

following data from the report:

* Host Name

* IP Address

* Subnet Mask

* Default Gateway

* MAC Address

* DHCP Server

* DNS Server

* Processes

* Environment variables

* Registry

* Logs

* iSCSI Data

– Automatically Upload the Report to Dell — Select this option to upload the report to the Dell Technical

Support when requested.

7. Click

8. Clear the options for which information is not required to be collected in the report. The options are:

9. Select the

10. Click

11. Click Start

Next.

Report Settings to Skip Specific Information window is displayed.

The

– Hardware Information

– Storage Information

– Software Information

– Log Files

Gather Advanced Log Files Information option to collect all the log information in the report.

: Selecting the Advanced option may create large size reports. When selected, the Log Files are also

NOTE included.

Next.

The Ready to Collect Report window is displayed.

The Updating System window is displayed indicating the status of report collection. If the installed Server Administrator version is not 5.5 through 7.1, then “Dell System E-Support Tool 3.3 cannot be installed. The installed version of OpenManage Server Administrator is incompatible. Update your system with Server Administrator version 5.5 through 7.1 and run the setup program.” message is displayed and the installation is not completed. Install a compatible version of the Server Administrator and run the Dell_DSET_(Version Number).exe file to start installation.

12. Click

The report is saved on the desktop or at the specified location.

To view the report, unzip the .zip file using the password ’dell’. For more information, see

Finish in the Dell System E-Support Tool (3.3) report has been successfully created window.

Viewing DSET Report.

Using CLI For Windows Operating System

To run DSET, run the following command:

• Dell_DSET_(version number).exe — This invokes the GUI.

• Dell_DSET_(version number).exe REPORTNAME=<name> COLLECT=<hw,sw,st,lg,ad> UPLOAD=auto /qn — This is for silent Zero Footprint report collection.

where:

<name> is a valid Windows filepath, filename, or both filepath and filename

<hw,sw,st,lg,ad> are independent report options that can be specified together with a comma separator without

any space.

hw = All hardware information

sw = All software (and operating system) information

st = All storage information

lg = All logs from the operating system and various applications

ad = Include advanced log items

For more information on the commands, see Using DSET.

Permanently Installing DSET And Generating Report On Windows Operating System

Before installing DSET, make sure that the installation prerequisites are met. For more information, see Installation

Prerequisite For Windows Operating System.

Using GUI For Windows Operating System

To permanently install DSET on Windows operating system:

1. Run the

2. Click

3. Select

4. Click

5. Select

6. Select one of the following options and click

Dell_DSET_(Version Number).exe file.

The Welcome to the Dell System E-Support Tool (3.3) Installation Wizard window is displayed.

Next.

The License Agreement is displayed.

I accept the license agreement and click Next.

The

Readme

Information is displayed.

Next.

The Installation Type window is displayed.

Install DSET Components and click Next.

Select Installation Type window is displayed.

The

– DSET Collector and DSET CIM Provider (default)

– DSET Collector

– DSET CIM Provider

Destination Folder window is displayed.

The

7. Click

8. Enter the following:

9. Click

10. Click Next.

11. To generate the report and/or upload (optional step) :

Browse and select the folder to install DSET or use the default location and click Next.

The User Information window is displayed.

NOTE

: The default location for Windows (x86) systems is <system drive>:\Program Files\Dell and for Windows

(x86_64) systems is <system drive>:\Program Files (x86)\Dell

– Full Name — Enter your full name.

– Organization — Enter your organization information.

Next.

The Ready to Install the Application window is displayed.

The

Updating System window is displayed indicating the installation status. If the installed Server Administrator version is not 5.5 through 7.1, then “Dell System E-Support Tool 3.3 cannot be installed. The installed version of OpenManage Server Administrator is incompatible. Update your system with Server Administrator version 5.5 through 7.1 and run the setup program.” message is displayed and the installation is not completed. Install a compatible version of the Server Administrator and run the Dell_DSET_(Version Number).exe file to start installation. After installation, the Dell System E-Support Tool (3.3) has been successfully installed window is displayed.

– Run and Collect DSET Report

– Automatically Upload the Report to Dell

is selected. Select this option to upload the report to the Dell Technical Support when requested.

— Select this option to generate the report.

— This option is enabled when Run and Collect DSET Report option

12. Click

Finish to close the installer.

DSET is now installed in the local system and if you have performed step 11, the report is also generated and/or uploaded.

For more information, see

Using DSET.

Using CLI For Windows Operating System

To install DSET, run the following command:

• Dell_DSET_(version number).exe — This invokes the GUI.

• Dell_DSET_(version number).exe INSTALL= <full/collector/provider> INSTALLDIR=<location> /qn — This performs silent installation that does not display any graphical progress bar.

Where:

= Full installation of both DSET Collector and DSET Provider on the local system

full

collector = Installation of DSET Collector only for remote collection

provider

location

= Installation of DSET Provider only for remote collection from a remote system

= optional installation path

Clearing Hardware Logs On Windows Operating System

DSET clears Dell hardware logs (Embedded System Manager logs) from the system without permanently installing the application. You can clear hardware logs using the installer or from the Start menu.

Using Installer For Windows Operating System

To clear hardware logs from the system:

: This does not install DSET permanently.

NOTE

1. Run the

2. Click

3. Select the

4. Click

5. Select

6. Enter the following:

7. Click Next.

8. Click

9. Enter

10. Press any key.

11. Click Finish

Dell_DSET_(Version Number).exe file.

Welcome to the Dell System E-Support Tool (3.3) Installation Wizard window is displayed.

The

Next.

The License Agreement is displayed.

I accept the license agreement and click Next.

The

Readme

Information is displayed.

Next.

The Installation Type window is displayed.

Clear Hardware Log Only and click Next.

The User Information window is displayed.

– Full Name — Enter your full name. – Organization

The

Ready to Install the Application window is displayed.

Next.

The Updating System window is displayed. If the installed OpenManage Server Administrator version is not 5.5 through 7.1, then “Dell System E-Support Tool 3.3 cannot be installed. The installed version of OpenManage Server Administrator is incompatible. Update your system with Server Administrator version 5.5 through 7.1 and run the setup program.” message is displayed and the hardware logs are not cleared. Install a compatible version of the Server Administrator and run the Dell_DSET_(Version Number).exe file to clear the hardware logs. After some time the command window is displayed with the following message:

*Going to clear the ESM Logs now Do you want to continue? Y/N:

Y to clear the logs.

The following messages are displayed:

System event logs are cleared. Press Any Key To Continue

The command window closes and the Click the Finish button to exit this installation. window is displayed.

to close DSET.

— Enter your organization information.

Using GUI For Windows Operating System

To clear hardware logs:

1. Navigate to DSET 3.3 → Clear ESM Logs in the

The Clear ESM Logs command window displays the following message:

*Going to clear the ESM Logs now Do you want to continue? Y/N:

2. Enter Y to clear the logs.

The following messages are displayed:

System event logs are cleared. Press Any Key To Continue

3. Press any key.

The command window closes.

Start menu.

Extracting MSI Package For Large Site Automated Deployment

To extract the MSI file from DSET EXE:

1. Run the

2. The MSI is already extracted at the following location:

Dell_DSET_(Version Number).exe file.

The Welcome to the Dell System E-Support Tool (3.3) Installation Wizard window is displayed.

C:\Program Files\Common Files\Wise Installation Wizard

NOTE

: The MSI location for Windows (x86) systems is C:\Program Files\Common Files\Wise Installation

Wizard and for Windows (x86_64) systems is C:\Program Files (x86)\Common Files\Wise Installation Wizard.

The folder must contain only one MSI file that can be copied and renamed if required.

Upgrading DSET On Windows Operating System

You can upgrade to DSET 3.3 from any of the following previous versions:

• DSET 1.8

• DSET 1.9

• DSET 2.0

• DSET 2.1

• DSET 2.2

• DSET 3.2

NOTE

: For versions below DSET 1.8 automatic upgrade to DSET 3.3 is not possible. When the DSET 3.3 installer is run, the installer terminates with an error message. In such cases, uninstall previous versions of DSET and then install DSET 3.3.

NOTE

: DSET does not require a system reboot.

Using The Installer

To automatically upgrade to DSET 3.3 using the installer:

1. Run the

2. Click

Dell_DSET_(Version Number).exe file.

The Welcome to the Dell System E-Support Tool (3.3) Installation Wizard window is displayed.

Next.

The DSET (Version Number) is already installed window is displayed.

: If you do not want to upgrade, click Cancel to exit the installer.

NOTE

3. Click

4. Follow steps 3 to 12 provided in Using GUI For Windows Operating System.

Upgrade to upgrade to DSET version 3.3.

The License Agreement window is displayed.

NOTE

: For upgrading from versions 2.2 and lower, only DSET Collector and DSET CIM Provider permanent

install option is available.

Using CLI

To automatically upgrade to DSET 3.3 using CLI, at the prompt, run the command:

• Dell_DSET_(Version Number.exe — This invokes the GUI.

• Dell_DSET_(version number).exe ADDLOCAL=<full/collector/provider> INSTALLDIR=<location> /qn — This performs silent installation that does not display any graphical progress bar.

NOTE:

• ADDLOCAL parameter in the command is optional.

• For version 3.2 and later, while upgrading, if only the installed component is upgraded.

• For version 2.2 or lower, if Dell_DSET_(version number).exe /qn is run, then both DSET Collector and CIM Provider are upgraded.

Where:

= Full installation of both DSET Collector and DSET Provider on the local system

full

collector = Installation of DSET Collector only for remote collection

provider = Installation of DSET Provider only for remote collection from a remote system

If DSET 3.2 is currently installed in the system, use the following options to upgrade to DSET 3.3.

Table 1. : Upgrading scenarios from DSET 3.2 to DSET 3.3

ADDLOCAL parameter is not included in the command, then

Full (Collector and Provider) Collector Provider

Full (Collector and Provider) Yes Yes Yes

Collector Yes Yes Yes

Provider Yes Yes Yes

Installing, Upgrading, And Running DSET On Linux Operating System

This section provides information to install, upgrade and run DSET on Linux operating systems.

During installation, DSET checks if OpenPegasus CIMOM or SFCB service is installed or running. The following table provides more information.

Table 2. : Service and DSET Operation

Service DSET Operation

OpenPegasus is not installed DSET installs SFCB

OpenPegasus is installed and running DSET uses OpenPegasus

OpenPegasus is installed but service is stopped DSET installs SFCB

SFCB is not installed DSET installs SFCB

SFCB is installed and running DSET uses SFCB

SFCB is installed but service is stopped DSET starts SFCB service

: The default port 5988 (for http) or 5989 (for https) is used by the system to install DSET Provider. If custom

NOTE ports are used, update the configuration file available at /opt/dell/advdiags/dset/config/dset.cfg.

Installation Prerequisite For Linux Operating System

• Enable SSH services for remote report collection from Linux systems.

• Make sure that the user credentials supplied for remote report collection can initiate SSH connection and have root privileges.

• For installing DSET Provider, make sure that:

– Operating system is RHEL 5, RHEL 6, SLES 10, SLES 11, ESX 4.0 or ESX 4.1.

– OpenManage Server Administrator (if installed) version is between 5.5 to 7.1.

Device Dependency On Linux Operating System

The following table lists the devices and the dependencies that are required for Linux operating system to run DSET. If these device dependencies are not met, DSET exhibits the default behavior.

Table 3. : Device, Dependency, and Default Behavior

Device Dependency Default Behavior (if dependency is not

Emulex Fibre Channel Controller

• HBAnywhere utility from Emulex. To download this utility, access the Emulex website at emulex.com

met)

Fibre Channel Controllers are not displayed in DSET report

Device Dependency Default Behavior (if dependency is not

a. Click Downloads → Dell. b. Click the adapter model

number.

c. Click Linux

Current Drivers section and download the Applications Kit.

• Install libhbaapi rpm available in the operating system DVD.

from the

met)

QLogic Fibre Channel Controller

• SNIA API for Linux drivers. To download this, access the QLogic website at qlogic.com.

a. Click Downloads →

Fibre Channel Adapters

b. Select a model and an

operating system and click Go.

• Install libhbaapi rpm available in the operating system DVD.

Fibre Channel Controllers are not displayed in DSET report

Creating One-time Report (Zero Footprint Report Collection) On Linux Operating System

To run DSET and create one-time report:

: You must be logged in as root user to run DSET.

NOTE

1. At the Linux shell prompt, run the ./dell-dset-lx(bit)-(Version Number).bin file.

The License Agreement is displayed along with the following message:

Do you agree to the above license terms? ('y' for yes | 'Enter' to exit):

2. Enter y.

The installation types are displayed.

3. Enter <option number> to select Create One-time Local System DSET Report.

4. Enter y or n for the following messages that are displayed one at a time to choose the category for which the data must be collected:

– Do you want to collect info for all hardware categories [y|n]:

– Do you want to collect info for all storage categories [y|n]:

– Do you want to collect info for all software categories [y|n]:

– Do you want to collect linux log files [y|n]:

– Do you want to collect advanced log files [y|n]:

: If you select advanced log files option, by default, all the logs are collected and may create large size

NOTE reports.

5. Enter

6. Enter

7. To automatically upload the report to Dell site, enter

8. Enter the root credentials of the target system when the following message is displayed:

y if you want to use default file name for the report when the following message is displayed. Else, enter n to

specify a file name:

Do you want store this report in a default name and location [y|n]:

If you enter specified, the report is saved in the root directory.

Do you want to enable report filtering (For more information, see the User's Guide) [y|n]:

If enabled, the following data are filtered:

Do you want to upload the report on request to Dell Technical Support after the report is generated [y|n]:

To proceed further with DSET report collection, it requires the root credentials of the system as it collects the Hardware data via Common Information Model Object Model.

Dell System E-Support Tool

@Copyright Dell Inc. 2004-2012 Version 3.3

Please enter "root" password:

The data collection starts, the report is generated and saved as specified in step 5. If you chose to automatically upload the report, the report is uploaded and the Report uploaded successfully message is displayed.

To view the report, see Viewing DSET Report.

n, provide the report name or full path where the generated report must be saved. If the path is not

NOTE

: You can only save the report to an internal network path and not a HTTP path.

y to enable report filtering when the following message is displayed. Else enter n.

– Host Name

– IP Address

– Subnet Mask

– Default Gateway

– MAC Address

– DHCP Server

– DNS Server

– Processes

– Environment variables

– Registry

– Logs

– iSCSI Data

y when the following message is displayed. Else, enter n:

Creating One-Time Report (Zero Footprint Report Collection) Silently

For silent Zero Footprint report collection, run the command:

dell-dset-lx(bit)-(Version Number).bin –qn -d <options> -r <reportname> -v <yes/no> -p <password> -a<auto/manual>

Permanently Installing DSET On Linux Operating System

You can permanently install or upgrade the following DSET components:

• DSET Collector and DSET CIM Provider

• DSET Collector Only

• DSET CIM Provider Only

: You must be logged in as root to install DSET.

NOTE

1. At the Linux shell prompt, run the ./dell-dset-lx(bit)-(Version Number).bin file.

The License Agreement is displayed along with the following message:

Do you agree to the above license terms? ('y' for yes | 'Enter' to exit):

2. Enter y.

The installation types are displayed. The following table provides the installation types:

Table 4. :Installation Types

Type Installation Option Description

1 Install/Upgrade DSET Collector and DSET

CIM Provider

Select this option to permanently install DSET Collector and DSET CIM Provider.

2 Install DSET Collector Only Select this option to permanently install DSET

Collector only.

3 Install DSET CIM Provider Only Select this option to permanently install DSET

CIM Provider only.

NOTE

– For DSET version 2.2 or lower, installation type 1 is displayed.

– If DSET 3.2 Collector and Provider or Collector only or CIM Provider only is currently installed in the

system, then installation types 1, 2, and 3 are displayed.

– For DSET 3.3:

* If Collector only is currently installed in the system, then installation type 3 is displayed.

* If CIM Provider only is currently installed in the system, then installation type 2 is displayed.

3. Enter the

only

<option number> to select the required installation type.

Install/Upgrade DSET Collector and DSET CIM Provider or DSET CIM Provider

option is selected, then during installation if SFCB or OpenPegasus is not installed or running, the following

message is displayed:

The Small Footprint CIM Broker (SFCB) is a network service that enables remote collection of system configuration information. To perform the option that you selected, it is necessary to install and start this service and leave it running in background for future configuration collection. Continue installing/activating the SFCB on this system to listen for incoming collection requests from clients. Do you want proceed[y|n]?

4. Enter y.

If OpenPegasus is installed and running, the following message is displayed:

DSET collects the Hardware data via Common Information Model Object Model(CIMOM): tog-pegasus, which is already present on this system, Please enter the Administrator/Root password to validate the existing tog-pegasus

5. Enter the root credentials of the system when the following message is displayed:

Please enter "root" password:

Wait for the installation to complete. The following messages are displayed based on the selected installation type:

– If you have selected DSET Collector and DSET CIM Provider option, then the following

message is displayed:

DSET installation completed successfully. Enter '/usr/sbin/ dellsysteminfo' from a terminal shell prompt to create a report file

– If you have selected DSET Collector only option, then the following message is displayed:

The DSET Collector installation completed successfully. Enter '/usr/ sbin/dellsysteminfo' from a terminal shell prompt to create a report file

– If you have selected

The DSET CIM Providers installation completed successfully.

DSET CIM Provider only option, then the following message is displayed:

DSET is installed at the

/opt/dell location by default.

Permanently Installing DSET Silently On Linux Operating System

For silent installation, run the command:

dell-dset-lx(bit)-(Version Number).bin -qi <full/collector/provider>

Clearing Hardware Logs On Linux Operating System

DSET clears Dell hardware logs (Embedded System Manager logs) from the system without permanently installing the application.

To clear hardware logs from the system:

NOTE

: You must be logged in as a root to run DSET.

1. At the linux shell prompt, run the ./dell-dset-lx(bit)-(Version Number).bin file.

The License Agreement is displayed along with the following message:

Do you agree to the above license terms? ('y' for yes | 'Enter' to exit):

2. Enter y.

The installation types are displayed.

3. Enter <option number> to select Clear ESM Hardware Log option. The following messages are displayed:

*Going to clear the ESM Logs now

Do you want to continue? Y/N:

4. Enter y to clear the logs. The following messages are displayed:

System Event Logs are cleared.

Press Any Key To Continue

5. Press any key to Continue.

DSET exits and the Linux shell prompt appears.

Upgrading DSET On Linux Operating System

You can upgrade to DSET 3.3 from any of the following previous versions:

• DSET 1.8

• DSET 1.9

• DSET 2.0

• DSET 2.1

• DSET 2.2

• DSET 3.2

: For versions lower than DSET 1.8 automatic upgrade to DSET 3.3 is not possible. When the DSET 3.3 installer

NOTE is run, the installer terminates with an error message.

In such cases, uninstall previous versions of DSET and then install DSET 3.3.

: DSET does not require a system reboot.

NOTE

To automatically upgrade to DSET 3.3 on Linux operating system:

1. At the Linux shell prompt, run the ./dell-dset-lx(bit)-(Version Number).bin file.

The License Agreement is displayed along with the following message:

Do you agree to the above license terms? ('y' for yes | 'Enter' to exit):

2. Enter y.

Dell System E-Support Tool (DSET) options are displayed.

3. Enter the <option number> to select following messages are displayed:

DSET (Version number)is already installed.

Do you want to upgrade to DSET 3.3.0 [y|n]?

4. Enter

5. Enter

6. Enter the root credentials when the following message is displayed:

If SFCB or OpenPegasus is not installed or running, the following message is displayed:

The Small Footprint CIM Broker (SFCB) is a network service that enables remote collection of system configuration information.

To perform the option that you selected, it is necessary to install and start this service and leave it running in background for future configuration collection.

Continue installing/activating the SFCB on this system to listen for incoming collection requests from clients. Do you want proceed[y|n]?

If OpenPegasus is installed and running, the following message is displayed:

Please enter "root" password:

Wait for the installation to complete.

The

DSET installation completed successfully message is displayed. DSET is upgraded to version 3.3 and is

installed at /opt/dell location by default.

Install/Upgrade DSET Collector and DSET CIM Provider option. The

Upgrading DSET Silently On Linux Operating System

To upgrade silently, run the command:

./dell/dset/lx(bit)/<version number>.bin —qi <full/collector/provider>

NOTE

• If DSET version 2.2 or lower is currently installed in the system and CIMOM services are not installed or running, then DSET cannot be silently upgraded to version 3.3.

• For DSET 3.2:

<full/collector/provider> parameter is provided in the command, then the currently

– If

installed DSET is uninstalled completely and the specified component of DSET 3.3 is installed.

– If

<full/collector/provider> parameter is not provided in the command, then the

currently installed DSET component is upgraded to DSET 3.3.

Using DSET

You can generate reports on local and remote systems:

• Local systems using GUI or CLI

• Remote systems using CLI

The data collection is allowed for the following operating systems on client and server:

• Windows client to Windows server

• Windows client to Linux server

• Linux client to Linux server

: The data collection is not allowed from Linux Client to Windows Server.

NOTE

Event viewer and application logs are generated that can be used for troubleshooting purpose.

Generating Basic And Advanced Report

Before generating the report, make sure that DSET CIM Provider is installed on the system.

On Windows operating system, while collecting report from Linux system using non-root user credentials, make sure:

• To add the user to the root group on the Linux system.

• To add the user to the sudoers file as follows:

– %root ALL=(ALL) NOPASSWD: ALL — gives permission to all the users in the root group.

– <User> ALL=(ALL) NOPASSWD: ALL — gives permission only to the specified user.

NOTE

: For non root user hardware and storage data is collected using OpenManage Server Administartor

namespace only.

For Windows:

• To generate a basic report using the GUI, in the

• To generate advanced report using the GUI, in the Start menu, navigate to DSET 3.3 → Create Advanced DSET Report.

A command window is displayed indicating the status. The generated report is saved as a desktop. For example, DSET Report for [WIN-BPJ3P19JC4T SvcTag-7654321-PE R720xd] on 02-28- 2012 at 01.26 AM.zip

NOTE

: For few Windows operating systems (2003 R2, 2008, 2008 SBS, and 2011 SBS), you must run DSET in elevated previlege mode, where User Access Control (UAC) is enabled. To do this, right-click on Create Basic DSET Report or Create Advanced DSET Report, select Run As Administrator, and provide administrator password.

For information about report filtering, see Report Filtering.

For Linux, see CLI Options.

Start menu, navigate to

DSET 3.3 → Create Basic DSET Report.

.zip file on the user’s

Report Filtering

During the DSET report collection, you can

• Host Name

• IP Address

• Subnet Mask

• Default Gateway

• MAC Address

• DHCP Server

• DNS Server

• Processes

• Environment variables

• Registry

• Logs

• iSCSI Data

To include any of the data to the report, specify ’

• For Windows — systems) or <system drive>:\Program Files\Dell\AdvDiags\DSET\config\privacy_presetlist.cfg (in 32- bit systems).

• For Linux — /opt/dell/advdiags/dset/config/privacy_presetlist.cfg

: The data is not filtered from the file logs collected in the report. The logs may contain data such as IP or

NOTE MAC address and so on. If logs are set to "no", then these data are not filtered in the report.

<system drive>:\Program Files (x86)\Dell\AdvDiags\DSET\config\ privacy_presetlist.cfg (in 64-bit

Enable Report Filtering option to filter the following data:

no’ in the following file:

CLI Options

This section provides the CLI options for Windows and Linux operating systems.

For Windows Operating System

To start the CLI mode, in the Start menu, navigate to displays the location of the installed DSET support files as:

C:\Program Files\Dell\AdvDiags\DSET\bin

: If you are using a 64-bit Windows Operating System, the CLI command window displays the location of the

NOTE installed DSET support files as:

C:\Program Files(x86)\Dell\AdvDiags\DSET\bin

At the command prompt, run the following command:

DellSystemInfo.exe [Options]

For Linux Operating System

At the command prompt, run any of the following commands:

dellsysteminfo [Options]

DSET 3.3 → DSET CLI . The DSET CLI command window opens and

Change directory to

dellsysteminfo.sh [Options]

/opt/dell/advdiags/dset/bin and run the command

List Of CLI Options

The

-h option displays the list of available CLI options. To view the options, run the following command:

• For Windows:

• For Linux:

Table 5. : Command and description

Command Description

-h, --help Display the help text and exit.

-s, --server Specify the server to connect to. Use ’.’ to specify the

-u, --username For Windows, the current user name is used by default.

-p, --password For Windows, the current user’s password is used by

DellSystemInfo.exe -h

dellsysteminfo -h

local server. For local report collection, the default setting is used and

this parameter is not required. For remote report collection, the remote server's IP

address must be provided. For collection from iDRAC7 source, provide the iDRAC IP

address.

For Linux, specify the user name. For local report collection, this parameter is optional. For remote report collection, the user name for the remote

server must be provided and the user must have administrator privileges on the remote server.

For collection from iDRAC7 source, enter the iDRAC login user name.

default. For Linux, specify the password. For local report collection, this parameter is optional for

Windows but required for Linux. For local report collection, this parameter is optional for

Windows but required for Linux. For collection from iDRAC7 source, enter the iDRAC login

password.

NOTE

: If -p is not included in the command, then you

will receive a prompt to enter the password.

-d, --collect Specify the type of data to be collected (one or more of the following) separated by a comma without any space:

• hw: Server

• st: Storage

• sw: Software

• lg: Logs

• ad: Advanced logs

Command Description

: If Advance logs option is selected, larger

NOTE report is created and by default log files (hw, st, sw, lg) are created.

-n, --namespace Specify the namespace to connect. If left blank, the program selects the best available namespace or specify one of the following options:

• root/dsetcim for DSET — This is the default namespace that is installed with DSET CIM Provider component. Remote collector gets information from this namespace even if Server Administrator is installed on the system.

• omsa

• root/cimv2 for ESX — Use this namespace for

• root/dcim/sysman for ESXi — For

• root/dcim — Use this name space for

for OpenManage Server Administrator — Use this namespace instead of using the default namespace. In this case, install Server Administrator before running this command.

systems running ESX.

connecting to Server Administrator installed on the target ESXi system.

collecting data from iDRAC7.

NOTE

: The collection is supported for

systems only with iDRAC7.

-c, --className Provide the class name to retrieve the data for a specific component. If class name is provided, specify the Namespace. For example, to retrieve data for CPU:

For Windows:

DellSystemInfo.exe -n root/dsetcim -c DCIM_CPUViewExt

For Linux:

dellsysteminfo -n root/dsetcim -c DCIM_CPUViewExt

-r, --reportname Specify the default location for generated report (.zip) file.

The default location is desktop for Windows and /root Linux. The default file name is DSET appended with the host name, service tag, and time stamp.

Either report name or report name with full path is required to access it later and to upload to Dell Technical Support.

-v, --privacy Either report name or report name with full path is required to access it later and to upload to Dell Technical Support.

yes to enable this option.

Enter Default option is

-a, --upload Upload the report to the Dell Technical Support.

no.

for

Command Description

-a auto to upload the generated report

Enter automatically to the Dell Technical Support.

Enter

-a manual and include the (-r) filename to

manually upload the report to the Dell Technical Support.

-x, --proxyhost Upload the report to Dell Technical Support specifying proxy details.

-xproxy IP or Host name to use the proxy server to

Enter upload the report to Dell Technical Support.

-y, --proxyusername Enter

-y user name of the proxy server used to upload the

report.

-z, --proxypassword Enter

NOTE

• Using authenticated proxy ( operating system.

• The data collected from iDRAC7 namespace is limited compared to the data collected from Windows or Linux operating systems with the DSET Provider installed

-x, -y, and -z) option to upload the report are supported only for Windows

-z password for the user name of the proxy server

used to upload the report.

NOTE

: If -z is not included in the command, then you

will receive a prompt to enter the password.

Order Of Connection For Data Source

The DSET Collector uses the following data sources based on the namespace to collect hardware and storage information:

1. DSET Provider (Linux or Windows)

2. iDRAC7 (out of band)

3. OpenManage Server Administrator Native (Linux or Windows)

4. ESX with SMASH profile

5. ESXi with Open Manage Server Administrator installed

The following table provides the data sources supported for DSET Collector on Windows and Linux based system.

Table 6. : Data Source and DSET Collector on Windows and Linux based systems

Data Source DSET Collector on Windows based

DSET Provider (Windows) Yes No

iDRAC7 (out of band) Yes (Only remote) Yes (Only remote)

DSET Provider (Linux) Yes Yes

OpenManage Server Administrator Native (Windows)

OpenManage Server Administrator Native (Linux)

System

Yes No

Yes Yes (only local)

DSET Collector on Linux based System

Data Source DSET Collector on Windows based

System

ESX with SMASH profile Yes Yes

DSET Collector on Linux based System

ESXi with OpenManage Server Administrator installed

The following table provides information on the data collection supported by DSET for the data source:

Table 7. : Data Collection Supported by DSET and Data Source

Data Source Hardware

DSET Provider Full Full Full Full

iDRAC7 Limited Limited No No

OpenManage Server Administrator

ESX with SMASH profile

ESXi with OpenManage Server Administrator installed

Components

Full Full Full Full

Limited No Full Full

Full Full Limited Limited

Yes Yes (Only remote)

Storage Components Operating System Logs

Usage Examples

This section provides examples to generate Zero FootPrint report and report on your local and remote systems.

On Local System

Example 1

Example 2 command:

Example 3 specified folder, run the following command:

: To collect software information and save it in the specified location, run the following command:

• For Windows

C:\Program Files\Dell\AdvDiags\DSET\bin> DellSystemInfo.exe -d sw -r C: \temp\software.zip

• For Linux

dellsysteminfo -d sw -r /opt/dell/myreports/software.zip

: To collect information from DSETCIM namespace and save it in the specified location, run the following

• For Windows

C:\Program Files\Dell\AdvDiags\DSET\bin> DellSystemInfo.exe -n root/ dsetcim -r C:\temp\all. zip

• For Linux

dellsysteminfo -n root/dsetcim -r /opt/dell/myreports/all.zip

: To collect report information with privacy enabled, auto upload to Dell Technical Support, and save it in the

• For Windows

C:\Program Files\Dell\AdvDiags\DSET\bin> DellSystemInfo.exe -v yes -a auto

-r C:\temp\dsetreport.zip

• For Linux

dellsysteminfo -v yes -a auto -r /opt/dell/myreports/dsetreport.zip

NOTE

: If -d option is not specified, then hw, st, sw, and lg data categories are collected by default.

Example 4 command:

: To collect report information and upload to Dell Technical Support using authenticated proxy, run the

• For Windows

C:\Program Files\Dell\AdvDiags\DSET\bin> DellSystemInfo.exe –a manual –r c:\temp\dset_report.zip –x 10.94.217.211:8080 –y lab\test

C:\Program Files\Dell\AdvDiags\DSET\bin> DellSystemInfo.exe –upload=manual –r c:\temp\dset_report.zip —proxyhost= 10.94.217.211:8080 proxyusername=lab\test

On Remote System

Example 1: remote system and administrator credentials.

Example 2 command:

To run the report on a remote system, provide the Fully Qualified Domain Name (FQDN) or IP address of the

• For Windows

C:\Program Files\Dell\AdvDiags\DSET\bin> DellSystemInfo.exe -s <IP_ADDRESS> -u <USERNAME> - p <PASSWORD> -d hw,sw -r C:\temp\dset.zip

• For Linux

dellsysteminfo -s <IP_ADDRESS> -u <USERNAME> - p <PASSWORD> -d hw,sw r /opt/dell/myreports/dset.zip

NOTE

: The data collected from ESX/ESXi namespace is lesser compared to the data collected from Windows or

Linux systems on which DSET Provider is installed.

: To collect report information and auto upload to Dell Technical Support using authenticated proxy, run the

• For Windows

C:\Program Files\Dell\AdvDiags\DSET\bin> DellSystemInfo.exe –a auto –r c: \temp\dset_report.zip –x 10.94.217.211:8080 –y lab\test –s <IP_ADDRESS> –u <USERNAME> –p <PASSWORD>

Example 3

: To collect report information from iDRAC7 source.

• C:\Program Files\Dell\AdvDiags\DSET\bin> DellSystemInfo.exe -s<iDRAC IP_Address> -u <username> p<password> -r c:\temp\dset_report.zip

: Limited data is collected from the iDRAC7 source.

NOTE

Zero FootPrint Report Collection

Example 1 command:

: To collect software and hardware information silently and save it in the specified location, run the following

• For Windows:

REPORTNAME=<reportname> COLLECT=<hw,sw> /qn

• For Linux:

C:\Program Files\Dell\AdvDiags\DSET\bin> DellSystemInfo.exe

dell-dset-lx(bit)-(Version Number).bin –qn -d <hw,sw> -r<reportname>

Viewing DSET Report

You can view the hardware, storage, and software data in the generated report using the GUI. The logs and advanced log information are available in the log files located in the logs folder (part of the .zip

To view the report:

file).

• For Windows, unzip the

• For Linux, copy the

After you unzip, read the ReadmeFirst.txt file for instructions to view the report.

.zip file using the password ’dell’.

.zip file to Windows system and unzip the file using the password ’dell’.

Maintaining DSET

After installing the DSET application, you can modify the components that are installed. The application maintainance window is available only when DSET permanently installed on your system. You can also reinstall the corrupt files, registry keys, and shortcuts of the application.

Modifying Installed DSET Features

The installed features that can be modified are:

• Common — Installs all the files common to Provider and Collector.

• Collector — Installs DSET Collector only.

• Provider — Installs DSET Provider only.

For Windows Operating System

To modify the components:

1. Click on the

The Application Maintenance window is displayed.

2. Select

The Select Features window is displayed.

3. Select one of the following options and click Next:

The

4. Click

The Updating System window is displayed.

5. Click

The selected component is installed.

Dell_DSET_(Version Number).exe file.

Modify and click Next.

– Common

– Collector

– Provider

Ready to Modify the Application window is displayed.

Next.

Finish to exit DSET.

For Linux Operating System

To modify the installed components, run the the required option. You can Install another component(s). If DSET Collector is already installed in the system, then DSET CIM Provider option is displayed to install. If DSET CIM Provider is already installed in the system, then DSET Collector option is displayed to install.

For more information see

Installing, Upgrading, and Running DSET On Linux Operating System.

./dell-dset-lx(bit)-(Version Number).bin file at the shell prompt. and choose

To modify the installed components silently, run the file at the shell prompt. Depending on the DSET components existing in the system and the parameter passed in the command, the following table provides the modify options:

Table 8. : Silent Modify Options

./dell-dset-lx(bit)-(Version Number).bin —qi <full/provider/collector>

Currently Installed Parameter Exit Status (Error Code and

DSET Collector and CIM Provider

DSET Collector <full/collector> Yes. (23 — Only collector is

DSET Collector <provider> No Yes. Provider is installed.

DSET Provider <full/provider> Yes. (24 — Only provider is

DSET Provider <collector> No Yes. Collector is installed.

: If DSET Collector and CIM Provider is already installed in the system, then the message “DSET 3.3.0 is

NOTE

already installed.Uninstall DSET by running uninstall.sh from /opt/dell/ advdiags/dset location.” is displayed.

<full/provider/collector> Yes. (13 — DSET 3.3 full is

Description)

already installed, but user has passed -qi or -qn option.)

installed, but user has passed -qi or -qn option.)

Component

Repairing DSET

To reinstall missing or corrupt files, registry keys, and shortcuts on Windows operating system:

1. Run the

2. Select

3. Click

4. Click

Dell_DSET_(Version Number).exe file.

Application Maintenance window is displayed.

The

Repair and click Next.

The Ready to Repair the Application window is displayed.

Next.

The Updating System window is displayed.

Finish to exit DSET.

NOTE

: For Linux operating system, repairing DSET option is not available.

Uninstalling DSET

DSET can be uninstalled using the GUI or the CLI option.

Using GUI For Windows Operating System

To uninstall DSET, use one of the following options:

• From the

• From the windows Add or Remove Programs wizard

• From the

Start menu

Application Maintenance window

From The Start Menu

To uninstall DSET from the

1. Click Start → Programs (or All Programs) → DSET 3.3

The Are you sure you want to uninstall this product window is displayed.

2. Click

Yes to uninstall DSET.

Start menu on Windows operating systems:

→

Uninstall DSET 3.3.

From The Windows Add Or Remove Programs Wizard

To uninstall DSET from the Windows Add or Remove Programs Wizard on Windows operating systems:

1. Click Start → Control Panel → Add or Remove Programs .

2. Select

3. Click

Dell System E-Support Tool (3.3) and click the Remove button.

Yes on the Are you sure you want to remove Dell System E-Support Tool (3.3) from your computer? window to

uninstall DSET.

From the Application Maintenance Window

To uninstall DSET from the Application Maintenance Window on Windows operating systems:

1. Run the Dell_DSET_(Version Number).exe file.

The Application Maintenance window is displayed.

2. Select the Remove option and click

The Dell System E-Support Tool (3.3) Uninstall window is displayed.

3. Click

4. Click

Next.

The Updating System window is displayed.

Finish on the Dell System E-Support Tool (3.3) has been successfully uninstalled window.

Next.

Using CLI For Windows And Linux Operating Systems

To uninstall DSET using the CLI, run the following command from the command prompt:

For Windows Operating System

To uninstall DSET using the CLI, run the following command from the command prompt:

Msiexec /x{F34F52B2-DFE0-4103-96BF-771A4BB457F8}

The

Windows Installer window displays Are you sure you want to uninstall this product?

message. Click

For silent uninstallation, run the command:

Msiexec /x{F34F52B2-DFE0-4103-96BF-771A4BB457F8} /qn

For Linux Operating Systems

To uninstall DSET using the CLI, run the following command from the command prompt:

dsetuninstall

/opt/dell/advdiags/dset/uninstall.sh

For silent uninstallation, run the command:

dell-dset-lx(bit)-(Version Number).bin -qu

Yes to uninstall DSET.

Error Codes

This appendix provides the list of DSET error codes and Installer error codes.

DSET Error Codes

DSET Collector returns custom error codes on collection of reports.

The list of error codes returned by dellsysteminfo are:

Table 9. : DSET Error Codes and Description

Error Code

2 DSET_CIM_OPTION_ERROR Incorrect option provided in the

3 DSET_CIM_NAMESPACE_ERROR Incorrect namespace provided

6 DSET_CIM_CONNECTION_ERROR Failed to collect data in the

7 DSET_SUDO_NOT_CONFIGURED_ERRORSudo Prerequisite is missing For more details on prerequisites,

8 DSET_CIM_HW_COLLECTION_ERROR Hardware data source is not

9 DSET_CIM_ST_COLLECTION_ERROR Storage data source is not found -

10 DSET_CIM_SW_COLLECTION_ERROR Software data source is not

11 DSET_CIM_LG_COLLECTION_ERROR Logs data is not collected. -

12 DSET_CIM_INDEX_ERROR Error occurred while creating

Name Description Solution

Check the command line options

command line

as source for report collection

report due to incorrect IP address or login credentials

found

index in the report for SCSI or SAS storage devices

and provide the valid option.

Check for the available namespace option.

Provide correct IP and login credentials.

refer to

Readme

13 DSET_CIM_ZIP_ERROR Final report conversion to zip file

format failed

14 DSET_CIM_TRANSFORM_ERROR Failed to convert files from text

to xml format

15 DSET_CIM_HW_COLLECTION_WARN Data of a few hardware classes

are not collected

Error Code

Name Description Solution

16 DSET_CIM_SW_COLLECTION_WARN Data of a few software classes

are not collected

17 DSET_CIM_ST_COLLECTION_WARN Data of a few storage classes

are not collected

18 DSET_CIM_INVALID_FILE_NAME_ER

ROR

19 DSET_CIM_CLASS_NAME_ERROR Invalid class name is provided

21 UPLOAD_OPTION_ERROR Incorrect option for uploading

22 UPLOAD_FILE_SIZE_ERROR Report file size exceeds the

23 UPLOAD_CERTIFICATE_ERROR Server SSL certificate is invalid

24 UPLOAD_CHUNK_ERROR Failed to divide the report file

25 UPLOAD_SERVER_ERROR Error occurred while uploading

Invalid file name is provided or the path to save the report does not exist

for the data collection

the file is provided in the command line

maximum size allowed for upload

or expired

into chunks for upload

file to the server due to server issues

Check for available class name.

Check for available option for the file upload in the help menu.

Try to upload the file again later.

26 UPLOAD_INVALID_FILE_ERROR The report file to upload is invalid

or corrupted

27 UPLOAD_TIMEOUT_ERROR Upload time for report file

exceeds the maximum allowed time

28 UPLOAD_MODULE_INIT_FAILED Initialization of the upload

module failed

29 UPLOAD_MODULE_PROXY_ERROR Failed to set the provided

authenticated proxy credentials

30 UPLOAD_MODULE_PROXY_UNSUPPO

RTED_AUTH_SCHEME

31 UPLOAD_MODULE_PROXY_AUTHENTI

CATION_FAILED

Proxy Authentication method is not supported

Invalid proxy credentials are provided to upload the report

Make sure that the file to upload is valid.

Server may be busy or slow. Try to upload again later.

Only Basic, Negotiate and NTLM Authentication methods are supported.

Provide valid proxy credentials.

Installer Error Codes

For Windows Operating System

Custom error codes are not supported in this release. Default MSI error codes are returned.

For Linux Operating System

The list of error codes are:

Table 10. : Installer Error Codes and Description

Error Code

0 Success

1 Unsupported hardware platform. See the "Supported Hardware Platforms" section in the

2 Unsupported OpenManage Server Administator version is installed on the system.

3 Unsupported Operating System. See the "Supported Operating Systems" section in the

4 Earlier version of DSET installed on the system is not supported for DSET upgrade. See the

5 Earlier version of DSET (version 2.2 or lower) installed on the system is supported for DSET upgrade and user

6 Earlier version of DSET installed on the system is supported for DSET upgrade, but user has chosen not to

7 DSET 3.3 Provider and Collector is already installed on the system.

Description

Readme

for the

complete list of supported hardware.

: On a 32-bit Linux system, supported OpenManage Server Administator version for 32- bit DSET

NOTE installation is 5.5 to 7.0.

: On a 64-bit Linux system, supported OpenManage Server Administator version for 64- bit DSET

NOTE installation is 6.3 to 7.0. In case, the installed OpenManage Server Administator version is between 5.5 to

6.2, 64-bit DSET cannot be installed and it is recommended to install 32-bit DSET.

Readme

for the

complete list of supported operating systems.

Upgrading DSET

On Windows Operating System or Upgrading DSET On Linux Operating Systemsection for more information.

has passed

upgrade to version 3.3.

-qi option, but CIMOM services are not installed or running

8 Earlier version of DSET CIM installed on the system is supported for DSET upgrade, but user has passed

option.

9 Failed to install common rpm.

10 User has chosen not to install or run SFCB.

11 CIMOM architecture and installer architecture are not the same.

12 Either root password is incorrect or CIMOM is not functional.

13 DSET 3.3 full is already installed, but user has passed -qi or

14 User has not agreed to the license terms.

-qn option.

-qn

Error Code

15 Silent uninstallation is complete.

16 Silent installation of full DSET is complete.

17 Silent ZFP report collection is complete.

18 User has aborted the installation.

19 Invalid installer option is passed.

20 Failed to install collector rpm.

21 Failed to install provider rpm.

22 User has not selected any option, hence aborted ZFP report collection.

23 Only collector is installed, but user has passed -qn option.

Description

24 Only provider is installed, but user has passed

25 Partial installation of DSET is found on the machine, but user has passed -qi option.

26 Silent installation of collector is complete.

27 Silent installation of provider is complete.

28 User has tried to install earlier version of DSET on a machine where a higher version already exists.

29 Earlier version of DSET (2.2 or lower) installed on the system is supported for DSET upgrade, but user has

-qn option.

passed

30 Earlier version of DSET (2.2 or lower) installed on the system is supported for DSET upgrade, but user has

passed invalid parameter along with

-qi option.

-qn option.

Dell System E-Support Tool Version 3.3 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Introduction

What's New In This Release

Supported Platforms And Operating Systems

Installation Types

Other Documents You May Need

Contacting Dell

Installing, Upgrading, and Running DSET On Windows Operating System

Installation Prerequisite For Windows Operating System

Creating One-time Report (Zero FootPrint Report Collection) On Windows Operating System

Using GUI For Windows Operating System

Using CLI For Windows Operating System

Permanently Installing DSET And Generating Report On Windows Operating System

Using GUI For Windows Operating System

Using CLI For Windows Operating System

Clearing Hardware Logs On Windows Operating System

Using Installer For Windows Operating System

Using GUI For Windows Operating System

Extracting MSI Package For Large Site Automated Deployment

Upgrading DSET On Windows Operating System

Using The Installer

Using CLI

Installing, Upgrading, And Running DSET On Linux Operating System

Installation Prerequisite For Linux Operating System

Device Dependency On Linux Operating System

Creating One-time Report (Zero Footprint Report Collection) On Linux Operating System

Creating One-Time Report (Zero Footprint Report Collection) Silently

Permanently Installing DSET On Linux Operating System

Permanently Installing DSET Silently On Linux Operating System

Clearing Hardware Logs On Linux Operating System

Upgrading DSET On Linux Operating System

Upgrading DSET Silently On Linux Operating System

Using DSET

Generating Basic And Advanced Report

Report Filtering

CLI Options

For Windows Operating System

For Linux Operating System

List Of CLI Options

Usage Examples

Viewing DSET Report

Maintaining DSET

Modifying Installed DSET Features

For Windows Operating System

For Linux Operating System

Repairing DSET

Uninstalling DSET

Using GUI For Windows Operating System

From The Start Menu

From The Windows Add Or Remove Programs Wizard

From the Application Maintenance Window

Using CLI For Windows And Linux Operating Systems

For Windows Operating System

For Linux Operating Systems

Error Codes

DSET Error Codes

Installer Error Codes

For Windows Operating System

For Linux Operating System