Dell System E-Support Tool Version 3.3 User Manual
Dell System E-Support Tool (DSET)
Version 3.3 User's Guide
Notes, Cautions, and Warnings
A NOTE indicates important information that helps you make better use of your computer.
NOTE:
CAUTION:
A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
WARNING:
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2012 - 10
Rev. A00
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Contents
Notes, Cautions, and Warnings...................................................................................................2
Introduction
1
What's New In This Release....................................................................................................................................5
Supported Platforms And Operating Systems..........................................................................................................5
Installation Types......................................................................................................................................................5
Other Documents You May Need.............................................................................................................................6
Contacting Dell.........................................................................................................................................................6
2 Installing, Upgrading, and Running DSET On Windows Operating System......................7
Installation Prerequisite For Windows Operating System........................................................................................7
Creating One-time Report (Zero FootPrint Report Collection) On Windows Operating System...............................7
Using GUI For Windows Operating System........................................................................................................7
Using CLI For Windows Operating System........................................................................................................9
Permanently Installing DSET And Generating Report On Windows Operating System...........................................9
Using GUI For Windows Operating System........................................................................................................9
Using CLI For Windows Operating System......................................................................................................10
Clearing Hardware Logs On Windows Operating System......................................................................................11
Using Installer For Windows Operating System..............................................................................................11
Using GUI For Windows Operating System......................................................................................................11
Extracting MSI Package For Large Site Automated Deployment...........................................................................12
Upgrading DSET On Windows Operating System..................................................................................................12
Using The Installer...........................................................................................................................................12
Using CLI..........................................................................................................................................................13
..................................................................................................................................5
3 Installing, Upgrading, And Running DSET On Linux Operating System...........................15
Installation Prerequisite For Linux Operating System............................................................................................15
Device Dependency On Linux Operating System...................................................................................................15
Creating One-time Report (Zero Footprint Report Collection) On Linux Operating System....................................16
Creating One-Time Report (Zero Footprint Report Collection) Silently............................................................17
Permanently Installing DSET On Linux Operating System......................................................................................17
Permanently Installing DSET Silently On Linux Operating System..................................................................19
Clearing Hardware Logs On Linux Operating System............................................................................................19
Upgrading DSET On Linux Operating System.........................................................................................................19
Upgrading DSET Silently On Linux Operating System......................................................................................20
4
Using DSET
.................................................................................................................................23
Generating Basic And Advanced Report................................................................................................................23
Report Filtering.................................................................................................................................................24
CLI Options..............................................................................................................................................................24
For Windows Operating System.......................................................................................................................24
For Linux Operating System.............................................................................................................................24
List Of CLI Options............................................................................................................................................25
Usage Examples...............................................................................................................................................28
Viewing DSET Report..............................................................................................................................................30
5 Maintaining DSET......................................................................................................................31
Modifying Installed DSET Features........................................................................................................................31
For Windows Operating System.......................................................................................................................31
For Linux Operating System.............................................................................................................................31
Repairing DSET.......................................................................................................................................................32
6 Uninstalling DSET......................................................................................................................33
Using GUI For Windows Operating System............................................................................................................33
From The Start Menu........................................................................................................................................33
From The Windows Add Or Remove Programs Wizard...................................................................................33
From the Application Maintenance Window...................................................................................................33
Using CLI For Windows And Linux Operating Systems..........................................................................................34
For Windows Operating System.......................................................................................................................34
For Linux Operating Systems............................................................................................................................34
Error Codes
7
DSET Error Codes...................................................................................................................................................35
Installer Error Codes...............................................................................................................................................37
For Windows Operating System.......................................................................................................................37
For Linux Operating System.............................................................................................................................37
.................................................................................................................................35
Introduction
Dell System E-Support Tool (DSET) is a utility that collects configuration and log data for various chassis hardware,
storage, software, and operating system components of a Dell PowerEdge server and consolidates the data into a .zip
file.
What's New In This Release
• Support for the following Dell 12th generation PowerEdge servers:
– R320
– R420
– R520
– R820
– M420
– M520
– M820
– T320
– T420
• Authenticated Proxy support for Windows operating system to upload the DSET report to Dell Technical
Support.
• Support to collect limited information in the report from 12th generation servers having enterprise license for
iDRAC7 (out of band) .
• Support for using non-root user to collect data from OpenManage Server Administrator namespace remotely on
Linux operating system from Windows client.
1
Supported Platforms And Operating Systems
For information on the supported platforms and operating systems (Windows and Linux), see the
the installer or go to support.dell.com/manuals. Click
Software → Serviceability Tools → Dell System E-Support Tool
Readme
available with
Installation Types
You can install DSET in the following methods:
• Create Local Diagnostic Report
Generates a DSET report of the local system without permanently installing the application.
• DSET Collector and DSET Common Information Model (CIM) Provider — Installs DSET collector and DSET CIM
provider in the local system. The DSET Provider provides data using Windows Management Instrumentation
(WMI) service (for Windows) and Open-pegasus or Small Footprint CIM Broker (SFCB) (for Linux). This data is
collected locally or remotely using the DSET Collector. For Windows, any other WMI collection tool can be used
and for Linux, other CIM clients can be used.
: This option installs DSET permanently in the system.
NOTE
(for Windows) and Create one-time Local System DSET Report (for Linux) —
.
5
• DSET Collector
providers) available from local or remote systems.
NOTE
• DSET CIM Provider — Installs DSET CIM Provider in the local system that provides data using WMI service (for
Windows) and Open-pegasus or SFCB (for Linux).
NOTE
— Installs DSET Collector in the local system that collects the data (provided by various
: This option installs DSET permanently in the system.
: This option installs DSET permanently in the system.
Other Documents You May Need
Readme
In addition to this user’s guide, you can view the
• During installation:
– For Windows, available in the installer.
– For Linux, run the
• After permanently installing DSET:
./dell-dset-lx(bit)-(Version Number).bin file and select option 1.
:
– For Windows, in the Start
– On Linux,
For information on installing DSET, see Installing, Upgrading, and Running DSET On Windows Operating System or
Installing, Upgrading, and Running DSET On Linux Operating System.
Readme.txt is available at /opt/dell/advdiags/ dset/ folder.
menu, navigate to
DSET 3.3 → View Readme
. The
Readme
is displayed.
Contacting Dell
: If you do not have an active Internet connection, you can find contact information on your purchase invoice,
NOTE
packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and
product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer
service issues:
1. Visit
2. Select your support category.
3. If you are not a U.S. customer, select your country code at the bottom of the support.dell.com page, or select All to
4. Select the appropriate service or support link based on your need.
support.dell.com.
see more choices.
6
2
Installing, Upgrading, and Running DSET On Windows Operating System
This chapter provides information to install DSET on Windows operating system. You can install and run DSET using the
GUI or the Command Line Interface (CLI).
Installation Prerequisite For Windows Operating System
Before installing DSET, make sure that:
• WMI service is installed and running.
– If WMI service is stopped, DSET starts the service automatically and continues with installation.
– If WMI service is disabled, installation of DSET terminates with an error message.
For installing DSET Provider, in addition to WMI, also make sure that:
• Operating system is between Windows 2003 and Windows 2008.
• OpenManage Server Administrator (if installed) version is between 5.5 to 7.1.
For installing DSET Collector, make sure that Windows operating system is Windows XP or later.
Creating One-time Report (Zero FootPrint Report Collection) On Windows Operating System
DSET enables you to generate configuration report without permanently installing DSET. This is also known as zero
footprint report collection. After the report is generated and saved on the system, all files used to create the report are
removed from the system.
Using GUI For Windows Operating System
To run DSET and create one-time report:
NOTE: You must be logged in as an Administrator or have administrator privileges to run DSET. For Windows
Server 2008 and later, you must be running DSET CIM with full administrator privileges.
1. Run the Dell_DSET_(Version Number).exe file.
The Welcome to the Dell System E-Support Tool (3.3) Installation Wizard window is displayed.
2. Click Next.
The License Agreement is displayed.
3. Select the
The
4. Click
The
I accept the license agreement and click Next.
Readme
Information is displayed.
Next.
Installation Type window is displayed.
7
5. Select
6. Enter the following:
Create Local Diagnostic Report and click Next.
The Report Settings window is displayed.
– Report Name or Full Path to Save the Report — Enter only the filename or the complete path with the
filename to save the generated report. If you mention only the filename, the report is saved to the default
location.
: You can only save the report to an internal network path and not a HTTP path.
NOTE
: The default location for Windows (x86) systems is C:\Program Files\Dell and for Windows
NOTE
(x86_64) systems is C:\Program Files (x86)\Dell.
– Enable report Filtering. For more information, see the User's Guide — Select this option to filter the
following data from the report:
* Host Name
* IP Address
* Subnet Mask
* Default Gateway
* MAC Address
* DHCP Server
* DNS Server
* Processes
* Environment variables
* Registry
* Logs
* iSCSI Data
– Automatically Upload the Report to Dell — Select this option to upload the report to the Dell Technical
Support when requested.
7. Click
8. Clear the options for which information is not required to be collected in the report. The options are:
9. Select the
10. Click
11. Click Start
Next.
Report Settings to Skip Specific Information window is displayed.
The
– Hardware Information
– Storage Information
– Software Information
– Log Files
Gather Advanced Log Files Information option to collect all the log information in the report.
: Selecting the Advanced option may create large size reports. When selected, the Log Files are also
NOTE
included.
Next.
The Ready to Collect Report window is displayed.
.
The Updating System window is displayed indicating the status of report collection. If the installed Server
Administrator version is not 5.5 through 7.1, then “Dell System E-Support Tool 3.3 cannot be installed. The installed
version of OpenManage Server Administrator is incompatible. Update your system with Server Administrator
version 5.5 through 7.1 and run the setup program.” message is displayed and the installation is not completed.
Install a compatible version of the Server Administrator and run the Dell_DSET_(Version Number).exe file to start
installation.
8
12. Click
The report is saved on the desktop or at the specified location.
To view the report, unzip the .zip file using the password ’dell’. For more information, see
Finish in the Dell System E-Support Tool (3.3) report has been successfully created window.
Viewing DSET Report.
Using CLI For Windows Operating System
To run DSET, run the following command:
• Dell_DSET_(version number).exe — This invokes the GUI.
• Dell_DSET_(version number).exe REPORTNAME=<name> COLLECT=<hw,sw,st,lg,ad>
UPLOAD=auto /qn — This is for silent Zero Footprint report collection.
where:
<name> is a valid Windows filepath, filename, or both filepath and filename
<hw,sw,st,lg,ad> are independent report options that can be specified together with a comma separator without
any space.
hw = All hardware information
sw = All software (and operating system) information
st = All storage information
lg = All logs from the operating system and various applications
ad = Include advanced log items
For more information on the commands, see Using DSET.
Permanently Installing DSET And Generating Report On Windows Operating System
Before installing DSET, make sure that the installation prerequisites are met. For more information, see Installation
Prerequisite For Windows Operating System.
Using GUI For Windows Operating System
To permanently install DSET on Windows operating system:
1. Run the
2. Click
3. Select
4. Click
5. Select
6. Select one of the following options and click
Dell_DSET_(Version Number).exe file.
The Welcome to the Dell System E-Support Tool (3.3) Installation Wizard window is displayed.
Next.
The License Agreement is displayed.
I accept the license agreement and click Next.
The
Readme
Information is displayed.
Next.
The Installation Type window is displayed.
Install DSET Components and click Next.
Select Installation Type window is displayed.
The
Next:
– DSET Collector and DSET CIM Provider (default)
9
– DSET Collector
– DSET CIM Provider
Destination Folder window is displayed.
The
7. Click
8. Enter the following:
9. Click
10. Click Next.
11. To generate the report and/or upload (optional step) :
Browse and select the folder to install DSET or use the default location and click Next.
The User Information window is displayed.
NOTE
: The default location for Windows (x86) systems is <system drive>:\Program Files\Dell and for Windows
(x86_64) systems is <system drive>:\Program Files (x86)\Dell
– Full Name — Enter your full name.
– Organization — Enter your organization information.
Next.
The Ready to Install the Application window is displayed.
The
Updating System window is displayed indicating the installation status. If the installed Server Administrator
version is not 5.5 through 7.1, then “Dell System E-Support Tool 3.3 cannot be installed. The installed version of
OpenManage Server Administrator is incompatible. Update your system with Server Administrator version 5.5
through 7.1 and run the setup program.” message is displayed and the installation is not completed. Install a
compatible version of the Server Administrator and run the Dell_DSET_(Version Number).exe file to start
installation. After installation, the Dell System E-Support Tool (3.3) has been successfully installed window is
displayed.
– Run and Collect DSET Report
– Automatically Upload the Report to Dell
is selected. Select this option to upload the report to the Dell Technical Support when requested.
— Select this option to generate the report.
— This option is enabled when Run and Collect DSET Report option
12. Click
Finish to close the installer.
DSET is now installed in the local system and if you have performed step 11, the report is also generated and/or
uploaded.
For more information, see
Using DSET.
Using CLI For Windows Operating System
To install DSET, run the following command:
• Dell_DSET_(version number).exe — This invokes the GUI.
• Dell_DSET_(version number).exe INSTALL= <full/collector/provider>
INSTALLDIR=<location> /qn — This performs silent installation that does not display any graphical
progress bar.
Where:
= Full installation of both DSET Collector and DSET Provider on the local system
full
collector = Installation of DSET Collector only for remote collection
provider
location
10
= Installation of DSET Provider only for remote collection from a remote system
= optional installation path
Clearing Hardware Logs On Windows Operating System
DSET clears Dell hardware logs (Embedded System Manager logs) from the system without permanently installing the
application. You can clear hardware logs using the installer or from the Start menu.
Using Installer For Windows Operating System
To clear hardware logs from the system:
: This does not install DSET permanently.
NOTE
1. Run the
2. Click
3. Select the
4. Click
5. Select
6. Enter the following:
7. Click Next.
8. Click
9. Enter
10. Press any key.
11. Click Finish
Dell_DSET_(Version Number).exe file.
Welcome to the Dell System E-Support Tool (3.3) Installation Wizard window is displayed.
The
Next.
The License Agreement is displayed.
I accept the license agreement and click Next.
The
Readme
Information is displayed.
Next.
The Installation Type window is displayed.
Clear Hardware Log Only and click Next.
The User Information window is displayed.
– Full Name — Enter your full name.
– Organization
The
Ready to Install the Application window is displayed.
Next.
The Updating System window is displayed. If the installed OpenManage Server Administrator version is not 5.5
through 7.1, then “Dell System E-Support Tool 3.3 cannot be installed. The installed version of OpenManage Server
Administrator is incompatible. Update your system with Server Administrator version 5.5 through 7.1 and run the
setup program.” message is displayed and the hardware logs are not cleared. Install a compatible version of the
Server Administrator and run the Dell_DSET_(Version Number).exe file to clear the hardware logs. After some time
the command window is displayed with the following message:
*Going to clear the ESM Logs now
Do you want to continue? Y/N:
Y to clear the logs.
The following messages are displayed:
System event logs are cleared.
Press Any Key To Continue
The command window closes and the Click the Finish button to exit this installation. window is displayed.
to close DSET.
— Enter your organization information.
Using GUI For Windows Operating System
To clear hardware logs:
11
1. Navigate to DSET 3.3 → Clear ESM Logs in the
The Clear ESM Logs command window displays the following message:
*Going to clear the ESM Logs now
Do you want to continue? Y/N:
2. Enter Y to clear the logs.
The following messages are displayed:
System event logs are cleared.
Press Any Key To Continue
3. Press any key.
The command window closes.
Start menu.
Extracting MSI Package For Large Site Automated Deployment
To extract the MSI file from DSET EXE:
1. Run the
2. The MSI is already extracted at the following location:
Dell_DSET_(Version Number).exe file.
The Welcome to the Dell System E-Support Tool (3.3) Installation Wizard window is displayed.
C:\Program Files\Common Files\Wise Installation Wizard
NOTE
: The MSI location for Windows (x86) systems is C:\Program Files\Common Files\Wise Installation
Wizard and for Windows (x86_64) systems is C:\Program Files (x86)\Common Files\Wise Installation Wizard.
The folder must contain only one MSI file that can be copied and renamed if required.
Upgrading DSET On Windows Operating System
You can upgrade to DSET 3.3 from any of the following previous versions:
• DSET 1.8
• DSET 1.9
• DSET 2.0
• DSET 2.1
• DSET 2.2
• DSET 3.2
NOTE
: For versions below DSET 1.8 automatic upgrade to DSET 3.3 is not possible. When the DSET 3.3 installer is
run, the installer terminates with an error message. In such cases, uninstall previous versions of DSET and then
install DSET 3.3.
NOTE
: DSET does not require a system reboot.
Using The Installer
To automatically upgrade to DSET 3.3 using the installer:
1. Run the
2. Click
12
Dell_DSET_(Version Number).exe file.
The Welcome to the Dell System E-Support Tool (3.3) Installation Wizard window is displayed.
Next.
The DSET (Version Number) is already installed window is displayed.
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