Dell System E-Support Tool Version 3.3 Owner's Manual
Dell System E-Support Tool
Version 3.3
Readme
This readme contains information about Dell System E-Support Tool.
Dell System E-Support Tool (DSET) is a utility that collects configuration and log data from the target server for various
chassis hardware, storage, and operating system components of a Dell PowerEdge server. DSET generates a System
Configuration Report, which consolidates the gathered data into a .zip file that can be automatically or manually uploaded
to Dell Technical Support.
What’s New In This Release
Support for the following Dell 12th generation PowerEdge servers:
o R320
o R420
o R520
o R820
o M420
o M520
o M820
o T320
o T420
Authenticated Proxy support for Windows operating system to upload the DSET report to Dell Technical Support.
Support to collect report from 12th generation servers having enterprise license for iDRAC (out of band).
Support for using non-root user to collect data from OpenManage Server Administrator namespace remotely on
Linux operating system from Windows client.
Hardware and Software Requirements
Supported Hardware Platforms
DSET supports the following systems:
Storage Systems: PowerVault DL2000, DL2100, DL2200, and PowerVault NX.
Rack Systems: PowerEdge R720, R720xd, R620, R320, R420, R520, R820, R200, R210, R210II, R300, R310, R410,
R415, R510, R515, R610, R710, R715, R805, R810, R900, R905, R910, 1950, 1955, 2950, 6950, and 2970.
Blade Systems: PowerEdge M620, M420, M520, M829, M600, M605, M610, M610X, M710, M710HD, M805, M905, M910,
and M915.
Tower Systems: PowerEdge T620, T320, T420, T100, T105, T110, T110II, T300, T310, T410, T605, T610, T710, 1900,
and 2900.
CloudEdge Systems: PowerEdge C410X, C1100, C2100, C6100, C6105, and C6145.
Supported Operating Systems
DSET Provider and Collector
Installation and report collection (local and remote) can be done from the following operating systems:
Microsoft Windows Server 2003 (32-bit and 64-bit)
Microsoft Windows Server 2003 R2 (32-bit and 64-bit)
Microsoft Windows Server 2008 (32-bit and 64-bit)
Microsoft Windows Server 2008 R2 (64-bit)
Microsoft Windows 2008 Server Core (32-bit and 64-bit)
Microsoft Windows Small Business Server 2011 (64-bit)
Microsoft Hyper-V Server 2008 R2
VMware ESX 4.0
VMware ESX 4.1
Red Hat Enterprise Linux 5 (32-bit and 64-bit)
Red Hat Enterprise Linux 6 (64-bit)
SUSE Linux Enterprise Server 10 (64-bit)
SUSE Linux Enterprise Server 11 (64-bit)
DSET Collector
Installation and remote report collection can be done from the following client operating systems:
Microsoft Windows XP
Microsoft Windows Vista
Microsoft Windows 7
Remote report collection from the following operating systems can be done when DSET Collector is installed on
Windows/Linux:
VMware ESXi 4.0
VMware ESXi 4.1
VMware ESXi 5.0
NOTE
: Install Dell OpenManage Server Administrator version 5.5 or later on the target machine, to collect the hardware
data from ESXi remotely.
Supported Web Browsers
Internet Explorer 7.0 and later versions for viewing the reports in Windows platform.
Installation
Following are the prerequisites for Windows and Linux operating system:
Prerequisites
For Windows:
You need to be logged in as a local or domain Administrator.
To Install DSET on Microsoft Windows 2008, Microsoft Windows Vista or Microsoft Windows 7 as a standard user, run
the DSET installer with elevated privileges using "Run As" option.
To install DSET Provider, Windows Management Instrumentation (WMI) service must be running.
o If WMI is stopped, DSET starts WMI automatically and continues with installation.
o If WMI is disabled, installation of DSET terminates with an error message.
For Linux:
You need to be logged in as the root user.
Enable SSH services for remote report collection from Linux systems.
Make sure that the user credentials supplied for remote report collection can initiate SSH connection and have root
privileges.
NOTE
: For Linux CIMOM, the default port 5988 (for http) or 5989 (for https) is used by the system to install DSET
Provider. If custom ports are used, update the configuration file available at /opt/dell/advdiags/dset/config/dset.cfg.
For silent installation:
On Linux Operating system for Silent installation of DSET, СIMOM (SFCB or Open Pegasus) should already be installed.
To install SFCB:
1. Locate the SFCB rpm from the Operating System Media.
2. Install SFCB rpm using "rpm -ivh sblim-sfcb-*.rpm"
3. Try to perform DSET silent installation.
To install Tog-Pegasus:
1. Locate the Tog-Pegasus rpm from the Operating System Media.
2. Install Tog-Pegasus using "rpm -ivh tog-pegasus-*.rpm"
3. Start the Pegasus services.
4. Try to perform DSET silent installation.
Installation Details
For Windows:
Creating One-time Report (Zero Footprint)
DSET enables you to generate configuration report without permanently installing DSET. This is also known as "Zero
Footprint" report collection. After the report is generated and saved on the system, all files used to create the report are
removed from the system.
Using GUI:
To run DSET and create one-time report:
1. Run the "Dell_DSET_3.3.0.x.exe" file.
The
Welcome to the Dell System E-Support Tool (3.3) Installation Wizard
NOTE:
You must start the DSET application as a local or domain administrator.
2. Click
3. Select
4. The
5. Click
6. Clear the options for which information is not required to be collected in the report. The options are:
Next
to proceed through license and readme information until the
Create Local Diagnostic Report
Report Settings
Report Name or Full Path to Save the Report
filename to save the generated report. If you mention only the filename, the report is saved to the user‟s
Desktop in Windows.
Select the option "
User's Guide.
Select the option "
Support when requested.
Next
to display the
o Hardware Information
o Storage Information
o Software Information
window is displayed with the following options:
Enable report Filtering
Automatically Upload the Report to Dell
Report Settings to Skip Specific Information
and click
window is displayed.
Installation Type window appears.
Next
.
: Enter only the filename or the complete path with the
" to filter data from the report. For more information, refer to the
" to upload the report to the Dell Technical
window.
o Log Files
NOTE
: The checkboxes are enabled by default unless instructed by Dell Technical Support.
7. Select the
NOTE: Selecting the Advanced option may create large size report files.
8. Click
The
9. Click
The
Administrator version is not 5.5 through 7.1, then "Dell System E-Support Tool 3.3 cannot be installed. The
installed version of OpenManage Server Administrator is incompatible. Update your system with Server
Administrator version 5.5 through 7.1 and run the setup program." message is displayed and the installation is not
completed. Install a compatible version of the Server Administrator and run the "Dell_DSET_(Version Number).exe"
file to start installation.
10. Click
saved on the user‟s Desktop or at the user-specified location.
To view the report, unzip the .zip file using the password dell. For more information, see Viewing DSET Report section in
User's Guide.
Using the CLI
To run DSET, run the following command:
Dell_DSET_3.3.0.x.exe — This invokes the GUI.
Dell_DSET_3.3.0.x.exe REPORTNAME=<NAME> COLLECT=<hw,sw,st,lg,ad> UPLOAD=auto /qn — This is for silent
Zero Footprint report collection.
Gather Advanced Log Files Information
Next
.
Ready to Collect Report
Start
.
Updating System
Finish
in
Dell System E-Support Tool (3.3) report has been successfully created
:
window is displayed.
window is displayed indicating the status of report collection. If the installed Server
option to collect additional log information in the report.
window. The report is
Where:
<NAME> is a valid Windows filepath, filename, or both filepath and filename
<hw,sw,st,lg,ad> are independent report options that can be specified together with a comma separator without any
space.
hw = All hardware information
sw = All software (and operating system) information
st = All storage information
lg = All logs from the operating system and various applications
ad = Include advanced log items
Permanently Installing DSET and Generating Report
Before installing DSET, make sure that the installation prerequisites are met.
Using GUI
To permanently install DSET on Windows operating system:
:
1. Run the
Dell_DSET_3.3.0.x.exe
file.
The
Welcome to the Dell System E-Support Tool (3.3) Installation Wizard
window is displayed.
2. Click
3. Select one of the following options and click
4. You may enter your
5. Click
6. Click
Next
to proceed through license agreement and readme information until the
appears.
Next
:
DSET Collector and DSET CIM Provider (default)
DSET Collector
DSET CIM Provider
The
Destination Folder
Next
.
The
Ready to Install the Application
Next
.
The
Updating System
Administrator version is not 5.5 through 7.1, then "Dell System E-Support Tool 3.3 cannot be installed. The
installed version of OpenManage Server Administrator is incompatible. Update your system with Server
Administrator version 5.5 through 7.1 and run the setup program." message is displayed and the installation is not
completed. Install a compatible version of the Server Administrator and run the "Dell_DSET_(Version Number).exe"
file to start installation.
window is displayed to specify an alternative install path.
Full Name
window is displayed indicating the status of report collection. If the installed Server
and
Organization information
window is displayed.
. This is optional.
Installation Type
window
After installation, the
7. To generate the report and/or upload (optional step):
Run and Collect DSET Report
At request upload the report to Dell
Support when requested.
8. Click
DSET is now installed in the local system and if you have performed step 7, the report is also generated and/or uploaded.
Using the CLI
To install DSET, run the following command:
Dell_DSET_3.3.0.x.exe
Dell_DSET_3.3.0.x.exe INSTALL= <full/collector/provider> INSTALLDIR=<location> /qn
Where:
full = Full installation of both DSET Collector and DSET Provider on the local system
:
Finish
to close the installer.
Dell System E-Support Tool (3.3) has been successfully installed
: Select this option to generate the report.
: Select this option to upload the report to the Dell Technical
— This invokes the GUI.
window is displayed.
collector = Installation of DSET Collector only for remote collection
provider = Installation of DSET Provider only for remote collection from a remote system
location = optional installation path
/qn = Silent installation that does not display any graphical progress bar
Clearing Hardware Logs
DSET clears Dell hardware logs (Embedded System Management logs) from the system without permanently installing the
application. You can clear hardware logs using the installer or from the Start menu.
Using Installer
To clear hardware logs from the system:
NOTE
: This does not install DSET permanently.
1. Run the
2. Click
3. Select
4. You may enter your
5. Click
6. Click
:
Dell_DSET_3.3.0.x.exe
The
Welcome to the Dell System E-Support Tool (3.3) Installation Wizard
Next
to proceed through license agreement and readme information until the
appears.
Clear Hardware Log Only
The
User Information
Next
.
The
Ready to Install the Application
Next
.
window is displayed.
Full Name
file.
and click
and
Next
.
Organization Information
window is displayed.
window is displayed.
. This is optional.
Installation Type
window
The
Updating System
through 7.1, then "Dell System E-Support Tool 3.3 cannot be installed. The installed version of OpenManage
Server Administrator is incompatible. Update your system with Server Administrator version 5.5 through 7.1 and
run the setup program." message is displayed and the hardware logs are not cleared.
Install a compatible version of the Server Administrator and run the Dell_DSET_(Version Number).exe file to clear
the hardware logs. After some time, the command window is displayed with the following message:
7. Enter Y to clear the logs. The following messages are displayed:
8. Press any key.
The command window closes and the
9. Click
Finish
to close DSET.
window is displayed. If the installed OpenManage Server Administrator version is not 5.5
Click the Finish button to exit this installation.
window is displayed.
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