Dell System E-Support Tool Version 3.3 Owner's Manual

Dell System E-Support Tool

Version 3.3

Readme

This readme contains information about Dell System E-Support Tool.
Dell System E-Support Tool (DSET) is a utility that collects configuration and log data from the target server for various
chassis hardware, storage, and operating system components of a Dell PowerEdge server. DSET generates a System
Configuration Report, which consolidates the gathered data into a .zip file that can be automatically or manually uploaded
to Dell Technical Support.

What’s New In This Release

 Support for the following Dell 12th generation PowerEdge servers:

o R320
o R420
o R520
o R820
o M420
o M520
o M820
o T320
o T420

 Authenticated Proxy support for Windows operating system to upload the DSET report to Dell Technical Support.
 Support to collect report from 12th generation servers having enterprise license for iDRAC (out of band).
 Support for using non-root user to collect data from OpenManage Server Administrator namespace remotely on

Linux operating system from Windows client.

Hardware and Software Requirements

Supported Hardware Platforms

DSET supports the following systems:

 Storage Systems: PowerVault DL2000, DL2100, DL2200, and PowerVault NX.
 Rack Systems: PowerEdge R720, R720xd, R620, R320, R420, R520, R820, R200, R210, R210II, R300, R310, R410,

R415, R510, R515, R610, R710, R715, R805, R810, R900, R905, R910, 1950, 1955, 2950, 6950, and 2970.

 Blade Systems: PowerEdge M620, M420, M520, M829, M600, M605, M610, M610X, M710, M710HD, M805, M905, M910,

and M915.

 Tower Systems: PowerEdge T620, T320, T420, T100, T105, T110, T110II, T300, T310, T410, T605, T610, T710, 1900,

and 2900.

 CloudEdge Systems: PowerEdge C410X, C1100, C2100, C6100, C6105, and C6145.

Supported Operating Systems

DSET Provider and Collector

Installation and report collection (local and remote) can be done from the following operating systems:

 Microsoft Windows Server 2003 (32-bit and 64-bit)

 Microsoft Windows Server 2003 R2 (32-bit and 64-bit)

 Microsoft Windows Server 2008 (32-bit and 64-bit)

 Microsoft Windows Server 2008 R2 (64-bit)

 Microsoft Windows 2008 Server Core (32-bit and 64-bit)

 Microsoft Windows Small Business Server 2011 (64-bit)

 Microsoft Hyper-V Server 2008 R2

 VMware ESX 4.0

 VMware ESX 4.1

 Red Hat Enterprise Linux 5 (32-bit and 64-bit)

 Red Hat Enterprise Linux 6 (64-bit)

 SUSE Linux Enterprise Server 10 (64-bit)

 SUSE Linux Enterprise Server 11 (64-bit)

DSET Collector

Installation and remote report collection can be done from the following client operating systems:

 Microsoft Windows XP

 Microsoft Windows Vista

 Microsoft Windows 7

Remote report collection from the following operating systems can be done when DSET Collector is installed on
Windows/Linux:

 VMware ESXi 4.0

 VMware ESXi 4.1

 VMware ESXi 5.0

NOTE

: Install Dell OpenManage Server Administrator version 5.5 or later on the target machine, to collect the hardware

data from ESXi remotely.

Supported Web Browsers

Internet Explorer 7.0 and later versions for viewing the reports in Windows platform.

Installation

Following are the prerequisites for Windows and Linux operating system:

Prerequisites

For Windows:

 You need to be logged in as a local or domain Administrator.

 To Install DSET on Microsoft Windows 2008, Microsoft Windows Vista or Microsoft Windows 7 as a standard user, run

the DSET installer with elevated privileges using "Run As" option.

 To install DSET Provider, Windows Management Instrumentation (WMI) service must be running.

o If WMI is stopped, DSET starts WMI automatically and continues with installation.

o If WMI is disabled, installation of DSET terminates with an error message.

For Linux:

 You need to be logged in as the root user.

 Enable SSH services for remote report collection from Linux systems.

 Make sure that the user credentials supplied for remote report collection can initiate SSH connection and have root

privileges.

NOTE

: For Linux CIMOM, the default port 5988 (for http) or 5989 (for https) is used by the system to install DSET

Provider. If custom ports are used, update the configuration file available at /opt/dell/advdiags/dset/config/dset.cfg.

For silent installation:

On Linux Operating system for Silent installation of DSET, СIMOM (SFCB or Open Pegasus) should already be installed.

To install SFCB:

1. Locate the SFCB rpm from the Operating System Media.

2. Install SFCB rpm using "rpm -ivh sblim-sfcb-*.rpm"

3. Try to perform DSET silent installation.

To install Tog-Pegasus:

1. Locate the Tog-Pegasus rpm from the Operating System Media.

2. Install Tog-Pegasus using "rpm -ivh tog-pegasus-*.rpm"

3. Start the Pegasus services.

4. Try to perform DSET silent installation.

Installation Details

For Windows:

Creating One-time Report (Zero Footprint)

DSET enables you to generate configuration report without permanently installing DSET. This is also known as "Zero
Footprint" report collection. After the report is generated and saved on the system, all files used to create the report are
removed from the system.

Using GUI:

To run DSET and create one-time report:

1. Run the "Dell_DSET_3.3.0.x.exe" file.

The

Welcome to the Dell System E-Support Tool (3.3) Installation Wizard

NOTE:

You must start the DSET application as a local or domain administrator.

2. Click

3. Select

4. The

5. Click

6. Clear the options for which information is not required to be collected in the report. The options are:

Next

to proceed through license and readme information until the

Create Local Diagnostic Report

Report Settings

 Report Name or Full Path to Save the Report

filename to save the generated report. If you mention only the filename, the report is saved to the user‟s
Desktop in Windows.

 Select the option "

User's Guide.

 Select the option "

Support when requested.

Next

to display the

o Hardware Information

o Storage Information

o Software Information

window is displayed with the following options:

Enable report Filtering

Automatically Upload the Report to Dell

Report Settings to Skip Specific Information

and click

window is displayed.

Installation Type window appears.

Next

.

: Enter only the filename or the complete path with the

" to filter data from the report. For more information, refer to the

" to upload the report to the Dell Technical

window.

o Log Files

NOTE

: The checkboxes are enabled by default unless instructed by Dell Technical Support.

7. Select the
NOTE: Selecting the Advanced option may create large size report files.

8. Click
The

9. Click
The
Administrator version is not 5.5 through 7.1, then "Dell System E-Support Tool 3.3 cannot be installed. The

installed version of OpenManage Server Administrator is incompatible. Update your system with Server
Administrator version 5.5 through 7.1 and run the setup program." message is displayed and the installation is not

completed. Install a compatible version of the Server Administrator and run the "Dell_DSET_(Version Number).exe"
file to start installation.

10. Click
saved on the user‟s Desktop or at the user-specified location.

To view the report, unzip the .zip file using the password dell. For more information, see Viewing DSET Report section in
User's Guide.

Using the CLI

To run DSET, run the following command:

 Dell_DSET_3.3.0.x.exe — This invokes the GUI.

 Dell_DSET_3.3.0.x.exe REPORTNAME=<NAME> COLLECT=<hw,sw,st,lg,ad> UPLOAD=auto /qn — This is for silent

Zero Footprint report collection.

Gather Advanced Log Files Information

Next

.

Ready to Collect Report

Start

.

Updating System

Finish

in

Dell System E-Support Tool (3.3) report has been successfully created

:

window is displayed.

window is displayed indicating the status of report collection. If the installed Server

option to collect additional log information in the report.

window. The report is

Where:

<NAME> is a valid Windows filepath, filename, or both filepath and filename

<hw,sw,st,lg,ad> are independent report options that can be specified together with a comma separator without any
space.

hw = All hardware information

sw = All software (and operating system) information

st = All storage information

lg = All logs from the operating system and various applications

ad = Include advanced log items

Permanently Installing DSET and Generating Report

Before installing DSET, make sure that the installation prerequisites are met.

Using GUI

To permanently install DSET on Windows operating system:

:

1. Run the

Dell_DSET_3.3.0.x.exe

file.

The

Welcome to the Dell System E-Support Tool (3.3) Installation Wizard

window is displayed.

2. Click

3. Select one of the following options and click

4. You may enter your

5. Click

6. Click

Next

to proceed through license agreement and readme information until the

appears.

Next

:

 DSET Collector and DSET CIM Provider (default)

 DSET Collector

 DSET CIM Provider

The

Destination Folder

Next

.

The

Ready to Install the Application

Next

.

The

Updating System

Administrator version is not 5.5 through 7.1, then "Dell System E-Support Tool 3.3 cannot be installed. The
installed version of OpenManage Server Administrator is incompatible. Update your system with Server
Administrator version 5.5 through 7.1 and run the setup program." message is displayed and the installation is not

completed. Install a compatible version of the Server Administrator and run the "Dell_DSET_(Version Number).exe"
file to start installation.

window is displayed to specify an alternative install path.

Full Name

window is displayed indicating the status of report collection. If the installed Server

and

Organization information

window is displayed.

. This is optional.

Installation Type

window

After installation, the

7. To generate the report and/or upload (optional step):

 Run and Collect DSET Report

 At request upload the report to Dell

Support when requested.

8. Click

DSET is now installed in the local system and if you have performed step 7, the report is also generated and/or uploaded.

Using the CLI

To install DSET, run the following command:

 Dell_DSET_3.3.0.x.exe

 Dell_DSET_3.3.0.x.exe INSTALL= <full/collector/provider> INSTALLDIR=<location> /qn

Where:

full = Full installation of both DSET Collector and DSET Provider on the local system

:

Finish

to close the installer.

Dell System E-Support Tool (3.3) has been successfully installed

: Select this option to generate the report.

: Select this option to upload the report to the Dell Technical

— This invokes the GUI.

window is displayed.

collector = Installation of DSET Collector only for remote collection

provider = Installation of DSET Provider only for remote collection from a remote system

location = optional installation path

/qn = Silent installation that does not display any graphical progress bar

Clearing Hardware Logs

DSET clears Dell hardware logs (Embedded System Management logs) from the system without permanently installing the
application. You can clear hardware logs using the installer or from the Start menu.

Using Installer

To clear hardware logs from the system:

NOTE

: This does not install DSET permanently.

1. Run the

2. Click

3. Select

4. You may enter your

5. Click

6. Click

:

Dell_DSET_3.3.0.x.exe

The

Welcome to the Dell System E-Support Tool (3.3) Installation Wizard

Next

to proceed through license agreement and readme information until the

appears.

Clear Hardware Log Only

The

User Information

Next

.

The

Ready to Install the Application

Next

.

window is displayed.

Full Name

file.

and click

and

Next

.

Organization Information

window is displayed.

window is displayed.

. This is optional.

Installation Type

window

The

Updating System

through 7.1, then "Dell System E-Support Tool 3.3 cannot be installed. The installed version of OpenManage
Server Administrator is incompatible. Update your system with Server Administrator version 5.5 through 7.1 and
run the setup program." message is displayed and the hardware logs are not cleared.

Install a compatible version of the Server Administrator and run the Dell_DSET_(Version Number).exe file to clear
the hardware logs. After some time, the command window is displayed with the following message:

7. Enter Y to clear the logs. The following messages are displayed:

8. Press any key.

The command window closes and the

9. Click

Finish

to close DSET.

window is displayed. If the installed OpenManage Server Administrator version is not 5.5

Click the Finish button to exit this installation.

window is displayed.

Using GUI

To clear hardware logs:

:

1. Navigate to

The

2. Enter Y to clear the logs. The following messages are displayed:

3. Press any key.

The command window closes.

Extracting MSI Package For Large Site Automated Deployment

To extract the MSI file out of DSET EXE:

1. Run the

The

2. The MSI is already extracted at the following location:

DSET 3.3

Clear ESM Logs command

Dell_DSET_3.3.0.x.exe

Welcome to the Dell System E-Support Tool (3.3) Installation Wizard

->

Clear ESM Logs

window displays the following message:

file.

in the

Start menu

.

window is displayed.

C:\Program Files\Common Files\Wise Installation Wizard

NOTE

: The MSI location for Windows (x86) systems is C:\Program Files\Common Files\Wise Installation Wizard and

for Windows (x86_64) systems is C:\Program Files (x86)\Common Files\Wise Installation Wizard.

The folder must contain only one MSI file that can be copied and renamed if required.

3. Cancel the DSET installer to remove the embedded MSI package.

For Linux:

Creating One-time Report (Zero Footprint)

DSET enables you to generate a configuration report without permanently installing DSET. This is also known as "Zero
Footprint" report collection. After the report is generated and saved on the system, all files used to create the report are
removed from the system.

To run DSET and create one-time report:

NOTE

: You must be logged in as root user to run DSET.

1. At the Linux shell prompt, run the

The

License Agreement

is displayed along with the following message:

./dell-dset-lx(bit)-3.3.0.x.bin

file.

2. Enter y.

The installation types are displayed.

3. Enter <option number> to select

4. Enter y or n for the following messages that are displayed one at a time to choose the category for which the data
must be collected:











NOTE

: If you select advanced log files option, by default, all the logs are collected and may create large size reports.

5. Enter y if you want to use default file name for the report when the following message is displayed. Else, enter n
to specify a file name:

If you enter n, provide the report name or full path where the generated report must be saved. If the path is not
specified, the report is saved in the root directory.

NOTE

: You can only save the report to an internal network path and not a HTTP path.

6. Enter y to enable report filtering when the following message is displayed. Else enter n. If enabled, it filters data
from the report. For more information, refer to the User's Guide.

Create One-time Local System DSET Report

option.

7. To automatically upload the report to Dell site, enter y when the following message is displayed. Else, enter n:

8. Enter the root credentials of the target system when the following message is displayed:

To proceed further with DSET report collection, it requires the root credentials of the system as it collects the
Hardware data via Common Information Model Object Model.

NOTE

: Root credentials are necessary for the DSET Provider to collect inventory or configuration information about
the system. DSET does not store this password. The root password must be specified each time a report is
collected.

The data collection starts, the report is generated and saved as specified in step 5. If you chose to automatically upload the
report, the report is uploaded and the Report uploaded successfully message is displayed.

For silent Zero FootPrint report collection, run the command:

Permanently Installing DSET

You can permanently install the following DSET components:

 DSET Collector and DSET CIM Provider

 DSET Collector Only

 DSET CIM Provider Only

Installing or Upgrading DSET Collector and DSET CIM Provider

To permanently install or upgrade DSET on the local system:

NOTE

: You must be logged in as root to install or upgrade DSET.

 At the Linux shell prompt, run the

The

License Agreement

 Enter y.

The installation types are displayed.

Type 1 - Install/Upgrade DSET Collector and DSET CIM Provider

Type 2 - Install DSET Collector Only

Type 3 - Install DSET CIM Provider Only

For the description of installation types, refer to the User's Guide.

NOTE:

o For DSET version 2.2 or lower, installation type 1 is displayed.

o If DSET 3.2 Collector and Provider or Collector or CIM Provider is in the system, then installation

types 1, 2, and 3 are displayed.

o For DSET 3.3:

- If Collector is in the system, then installation type 3 is displayed.

- If CIM Provider is in the system, then installation type 2 is displayed.

 Enter <option number> to select the required installation type.

is displayed along with the following message:

./dell-dset-lx(bit)-3.3.0.x.bin

file.

If Type 1 or Type 3 is selected, then during installation if SFCB or OpenPegasus is not installed or running, the
following message is displayed:

 Enter y.

If OpenPegasus is installed and running, the following message is displayed:

 Enter the root credentials of the system when the following message is displayed:

 Wait for the installation to complete. The following messages are displayed based on the selected installation

type:

o If you have selected DSET Collector and DSET CIM Provider option, then the following message is

displayed:

DSET installation completed successfully. Enter '/usr/sbin/dellsysteminfo' from a terminal shell
prompt to create a report file

o If you have selected DSET Collector only option, then the following message is displayed:

The DSET Collector installation completed successfully. Enter '/usr/sbin/dellsysteminfo' from a terminal
shell prompt to create a report file

o If you have selected DSET CIM Provider only option, then the following message is displayed:

The DSET CIM Providers installation completed successfully.

DSET is installed at the /opt/dell location by default.

For silent installation, run the command:

Clearing Hardware Log On Linux

DSET clears Dell hardware logs (Embedded System Management logs) from the system without permanently installing the
application.

To clear hardware logs from the system:

NOTE

: You must be logged in as a root to run DSET.

1. At the linux shell prompt, run the

The

License Agreement

2. Enter y.

The installation types are displayed.

3. Enter <option number> to select Clear ESM Hardware Log option.

4. Enter y to clear the logs. The following messages are displayed:

5. Press any key. DSET exits and the Linux shell prompt appears.

is displayed along with the following message:

./dell-dset-lx(bit)-3.3.0.x.bin

Upgrading DSET

You can upgrade to DSET 3.3 from any of the following previous versions:

 DSET 1.8

 DSET 1.9

 DSET 2.0

 DSET 2.1

 DSET 2.2

 DSET 3.2.0

file.

NOTE

: For versions earlier to DSET 1.8, automatic upgrade to DSET 3.3 is not possible. When the DSET 3.3 installer is run,

the installer terminates with an error message. In such cases, uninstall previous versions of DSET and then install DSET 3.3.

NOTE

: DSET does not require a system reboot.

For Windows

Using GUI

To automatically upgrade to DSET 3.3 using the installer:

1. Run the
The

2. Click

Dell_DSET_3.3.0.x.exe

Welcome to the Dell System E-Support Tool (3.3) Installation Wizard

Next

.

file.

window is displayed.

The

DSET (Version Number) is already installed

NOTE

: If you do not want to upgrade, click Cancel to exit the installer.

3. Click

4. Click

5. Follow steps 3 to 8 in Permanently Installing DSET and Generating Report section of the Readme.

Using CLI

To automatically upgrade to DSET 3.3 using CLI, at the prompt, run the command:

 Dell_DSET_(Version Number).exe — This invokes the GUI.

 Dell_DSET_(version number).exe ADDLOCAL=<full/collector/provider> INSTALLDIR=<location> /qn — This performs

Upgrade

The

License Agreement

Next

appears.
NOTE: For upgrading from versions 2.2 and lower, only DSET Collector and DSET CIM Provider permanent install
option is available.

silent installation that does not display any graphical progress bar.

NOTE

:

o ADDLOCAL parameter in the command is optional.

o For version 3.2 and later, while upgrading, if ADDLOCAL parameter is not included in the command, then

to upgrade to DSET version 3.3.

window is displayed.

to proceed through license agreement and readme information until the

only the installed component is upgraded.

window is displayed.

Installation Type

window

o For version 2.2 or lower, if Dell_DSET_(version number).exe /qn is run, then both DSET Collector and

CIM Provider are upgraded.

Where:

full = Full installation of both DSET Collector and DSET Provider on the local system

collector = Installation of DSET Collector only for remote collection

provider = Installation of DSET Provider only for remote collection from a remote system

For Linux

To automatically upgrade to DSET 3.3 on Linux operating system:

1. At the Linux shell prompt, run the
The

License Agreement

2. Enter y.
Dell System E-Support Tools (DSET) options are displayed

3. Enter <option number> to select
messages are displayed:

is displayed along with the following message:

./dell-dset-lx(bit)-3.3.0.x.bin

Install/Upgrade DSET Collector and DSET CIM Provider

file.

option. The following

4. Enter y.
If SFCB or OpenPegasus is not installed or running, the following message is displayed:

5. Enter y.
If OpenPegasus is installed and running, the following message is displayed:

Enter the root credentials when the following message is displayed:

6. Wait for the installation to complete. The DSET installation completed successfully message is displayed.
DSET is upgraded to version 3.3 and is installed at /opt/dell location by default.

Silent Upgrade

To upgrade silently, run the command:

./dell/dset/lx(bit)/<version number>.bin —qi <full/collector/provider>

NOTE

:

 If DSET version 2.2 or lower is currently installed in the system and CIMOM services are not installed or running,

then DSET cannot be silently upgraded to version 3.3.

 For DSET 3.2:

o If <full/collector/provider> parameter is provided in the command, then the existing DSET is uninstalled

completely and the specified component of DSET 3.3 is installed.

o If <full/collector/provider> parameter is not provided in the command, then the existing DSET

component is upgraded to DSET 3.3.

Uninstalling DSET

DSET can be uninstalled using the GUI or the CLI option.

Using GUI For Windows

To uninstall DSET, use one of the following options:

From the Start Menu

To uninstall DSET from the Start Menu on Windows operating systems:

1. Click

2. Click

From the Windows Add or Remove Programs Wizard

To uninstall DSET from the Windows Add or Remove Programs Wizard on Windows operating systems:

1. Click

2. Select

3. Click

Start ->
Yes

Start ->

Yes

Programs ->

at the prompt to uninstall DSET.

Control Panel ->

Dell System E-Support Tool (3.3)

on the

Are you sure you want to uninstall Dell System ESupport Tool (3.3) ? window to uninstall DSET.

DSET 3.3 ->

Add or Remove Programs

Uninstall DSET 3.3

and click the

.

.

Remove button.

From the Application Maintenance Window

To uninstall DSET from the Application Maintenance Window on Windows operating systems:

1. Run the
The

2. Select the
The

3. Click
The Updating Screen is displayed.

4. Click

Using CLI For Windows and Linux Operating Systems

To uninstall DSET using the CLI, run the following сommand from the command prompt:

For Windows Operating System

Msiexec /x{F34F52B2-DFE0-4103-96BF-771A4BB457F8}

The

Click

For silent uninstallation, run the command:

Msiexec /x{F34F52B2-DFE0-4103-96BF-771A4BB457F8} /qn

For Linux Operating System

Dell_DSET_3.3.0.x.exe

Application Maintenance

Remove

Dell System E-Support Tool (3.3) Uninstall window is displayed.

Next.

Finish

Windows Installer

Yes

to uninstall DSET.

option and click

on the

Dell System E-Support Tool (3.3) has been successfully uninstalled

window displays

file.

screen is displayed.

Next

.

Are you sure you want to uninstall this product?

window.

message.

dsetuninstall

Or

/opt/dell/advdiags/dset/uninstall.sh

For silent uninstallation, run the command:

dell-dset-lx(bit)-3.3.0.x.bin -qu

Open Source Library

The list of open source libraries used are:

 Python 3.1

 OpenSSL 0.9

 PyWBEM 0.7

 7-Zip 4.65

 Plink 0.55

 Pscp 0.58

 Libxml2 2.7.8

 Libxslt 1.1.26

 XSLTPROC 1.1.26

 sblim-sfcb 1.3.11
 python cmpi-bindings 0.4.0-7.1

 sblim-indication_helper 0.4.2

 sblim-cmpi-base 1.5.5

 cim-schema 2.19

The modified open source libraries are available at the following location:

http://opensource.dell.com/releases/dset/3.3.0/DSET330.iso

Error Codes

DSET Error Codes

DSET Collector will return custom error codes on collection of report.
List of Error codes Returned by dellsysteminfo are:

0 = DSET_CIM_NO_ERROR

2 = DSET_CIM_OPTION_ERROR

3 = DSET_CIM_NAMESPACE_ERROR

6 = DSET_CIM_CONNECTION_ERROR

7 = DSET_SUDO_NOT_CONFIGURED_ERROR

8 = DSET_CIM_HW_COLLECTION_ERROR

9 = DSET_CIM_ST_COLLECTION_ERROR

10 = DSET_CIM_SW_COLLECTION_ERROR

11 = DSET_CIM_LG_COLLECTION_ERROR

12 = DSET_CIM_INDEX_ERROR

13 = DSET_CIM_ZIP_ERROR

14 = DSET_CIM_TRANSFORM_ERROR

15 = DSET_CIM_HW_COLLECTION_WARN

16 = DSET_CIM_SW_COLLECTION_WARN

17 = DSET_CIM_ST_COLLECTION_WARN

18 = DSET_CIM_INVALID_FILE_NAME_ERROR

19 = DSET_CIM_CLASS_NAME_ERROR

21 = UPLOAD_OPTION_ERROR

22 = UPLOAD_FILE_SIZE_ERROR

23 = UPLOAD_CERTIFICATE_ERROR

24 = UPLOAD_CHUNK_ERROR

25 = UPLOAD_SERVER_ERROR

26 = UPLOAD_INVALID_FILE_ERROR

27 = UPLOAD_TIMEOUT_ERROR

28 = UPLOAD_MODULE_INIT_FAILED

29 = UPLOAD_MODULE_PROXY_ERROR

30 = UPLOAD_MODULE_PROXY_UNSUPPORTED_AUTH_SCHEME

31 = UPLOAD_MODULE_PROXY_AUTHENTICATION_FAILED

Installer Error Codes

For Windows

Custom error codes are not supported in this release. Default MSI error codes are returned.

For Linux

0 = Success

1 = Unsupported hardware platform. See the
hardware.

2 = Unsupported OMSA version is installed on the system.

NOTE

:

 On a 32-bit Linux system, supported OMSA version for 32-bit DSET installation is 5.5 to 7.0.

 On a 64-bit Linux system, supported OMSA version for 64-bit DSET installation is 6.3 to 7.0. In case,

the installed OMSA version is between 5.5 to 6.2, 64-bit DSET cannot be installed and it is recommended to
install 32-bit DSET.

3 = Unsupported Operating System. See the
operating systems.

4 = Earlier version of DSET installed on the system is not supported for DSET upgrade. See the
more information.

5 = Earlier version of DSET <= 2.2 installed on the system is supported for DSET upgrade and user has passed -qi option,
but CIMOM services are not installed or running

6 = Earlier version of DSET installed on the system is supported for DSET upgrade, but user has chosen not to upgrade to
version 3.3.

Supported Hardware Platforms

Supported Operating Systems

section for the complete list of supported

section for the complete list of supported

Upgrading DSET

section for

7 = DSET 3.3 Provider and Collector is already installed on the system.

8 = Earlier version of DSET CIM installed on the system is supported for DSET upgrade, but user has passed -qn option.

9 = Failed to install common rpm.

10 = User has chosen not to install or run sfcb.

11 = CIMOM architecture and installer architecture are not the same.

12 = Either root password is incorrect or CIMOM is not functional.

13 = DSET 3.3 full is already installed, but user has passed -qi or -qn option.

14 = User has not agreed to the license terms.

15 = Silent uninstallation is complete.

16 = Silent installation of full DSET is complete.

17 = Silent ZFP report collection is complete.

18 = User has aborted the installation.

19 = Invalid installer option is passed.

20 = Failed to install collector rpm.

21 = Failed to install provider rpm.

22 = User has not selected any option, hence aborted ZFP report collection.

23 = Only collector is installed, but user has passed -qn option.

24 = Only provider is installed, but user has passed -qn option.

25 = Partial installation of DSET is found on the machine, but user has passed -qi option.

26 = Silent installation of collector is complete.

27 = Silent installation of provider is complete.

28 = User has tried to install earlier version of DSET on a machine where a higher version already exists.

29 = Earlier version of DSET <= 2.2 installed on the system is supported for DSET upgrade, but user has passed -qn option.

30 = Earlier version of DSET <= 2.2 installed on the system is supported for DSET upgrade, but user has passed invalid
parameter along with -qi option.

Known Issues

Fixed Issues/de

 On Windows operating systems if OpenManage Server Administrator (OMSA) 6.x is installed after DSET is installed,

OMSA Data Manager fails to start and all hardware and storage information is not available in the report. (2388)

 Global Hot Spare information is not available for storage devices in the DSET report. (2408)

 On T110 II systems with Windows 2008 SP2 x64 bit operating system, the slot information for external controller

(

PERC 6E) is displayed as Embedded under Storage

 Hardware and storage information may be missing in DSET report collected through OMSA namespace if the

target machine has Windows Server SBS 2011. (2416)

->

Dell PERC 6E Controller

. (2412)

 Network information under

RHEL 6.1. Most networking information can be found under the Chassis -> Network section instead. (2425)

Software

->

Linux OS

section may be missing for PowerEdge M910 systems running

 On Windows system the

controller. (2381)

 DSET Collector always presents

DSET or OMSA provider installed locally. (2387)

 When collecting hardware, storage, or software information remotely from R710 system with Windows 2008 R2 SP1

operating system to T110II system with SLES 10 SP4 x64 operating system, raw XML is displayed in the report.
(2095)

 When the size of the virtual disk is less than the maximum capacity of the raid size,

Used Disk Space

 The message "A System Configuration Report has not been created yet" may appear on the report's main Storage

page if the report was collected through the OMSA namespace. (2174)

 On Linux operating systems, DSET leaves few kernel modules like ipmi, mpt2sas, raid_class, nls_utf8, cifs still

loaded after execution. (1193)

 View Report

 On Windows operating system, Remote report from any Microsoft Windows system, in different domain fails when

the report is collected through Dell OpenManage Server Administrator(OMSA) namespace. (2722)

Work Around:

is not available in the

Device Name

information is not displayed under Virtual disk. (2118)

attribute of Virtual Disks is blank in the Storage information for H200

Start Menu

Start

->

Create Report

->

DSET

for collection on the local system even if there is no

menu on Windows systems. (2350)

Available Disk Space

and

To enable the successful functioning of remote report collection from OMSA ensure the following:

o The managed system and the management station are on the same domain or there is a trust relationship

between the two domains.

o If you have a Windows Firewall configured on the management station or the managed system, make the

following configuration changes to enable remote Server Administrator CLI and software updates to work
successfully.

Management Station:

Managed System:

1. Open TCP port 135.

2. Add the application "omremote.exe" (located in InsallDirectory\bin\utils) to the Firewall
exception list.

If you have the Windows firewall configured, enable remote administration by running the
following command in the command prompt:

"netsh firewall set service RemoteAdmin"

For more information on connecting through the Windows firewall, see Microsoft's MSDN
website for Platform SDK:

Windows Management Instrumentation (Connecting through Windows Firewall) at

http://msdn.microsoft.com/en-us/library/aa389286(VS.85).aspx

http://support.microsoft.com/kb/875605
For Windows Server 2008 onwards, see the following link:

http://msdn.microsoft.com/en-us/library/aa822854(VS.85).aspx

 Software

xorg.conf. (2426)

 USB CD-ROM or DVD-ROM drive information is not displayed in the Storage section. (2773)

 "Read Policy" and "Write Policy" information is not displayed under Virtual Disks on some Windows 2008 R2 systems.

(2774)

 Chassis

Server Administrator(OMSA) is installed on the target Linux system. (2771)

 On Linux systems, Storage -> Fibre Channel HBA devices are not displayed in the Storage section of DSET reports

due to missing Emulex or QLogic drivers. (2754)

Resolution

->

Linux OS

->

Hardware

:

o For Emulex Fibre Channel Controller:

Download HBAnywhere utility from Emulex. To download this utility, access the Emulex website at
emulex.com.

->

Display

information is not available from a RHEL 6.1 64-bit system due to changes in

logs are missing in Linux to Linux remote reports when any version of Dell Open Manage

1.

Click

Downloads

->

Dell

.

2.

Click the adapter model number.

3. Click Linux from the Current Drivers section and download the Applications Kit.

4. Install libhbaapi rpm available in the operating system DVD.

o For QLogic Fibre Channel Controller:

Download SNIA API for Linux drivers. To download this, access the QLogic website at qlogic.com.

1. Click

2. Select a model and an operating system and click Go.

3. Install libhbaapi rpm available in the operating system DVD.

 "

Raw SEL Data

version of supported OMSA is installed. (2695)

 Storage

through OMSA namespace. (2824)

 Remote Report collection of Windows to Linux requires /tmp folder on the Linux system for the non root user to

have write permission. (4129).

" column is blank on the

->

Enclosure

Downloads

->

Temperature

->

Fibre Channel Adapters

Chassis

is missing for external PowerVault enclosures in DSET report collected

->

Hardware Logs

.

page of DSET report of a Linux system, if any

 When root group user collects the data from Windows to SLES 10 or SLES 11 using OpenManage Server

Administrator available in the target machine, the report is not collected and the error message “Failed to gather
Chassis/Storage data. Check the IP Address, credentials and namespace.” occurs. (4127)

 For Linux operating systems, during local report collection, if the password has any special characters such as:, #, !,

$, &, (, ), |, ;, “, „, <, and >, prefix the special characters in the password with '\'.

 For Windows 2008 operating systems, the Hotfix Install date is not displayed correctly in the

Software

 On Windows Operating system, if you uninstall DSET during report collection, the installation is deleted from the

system and the report collection is terminated.

 On Linux operating system with LSI U320 scsi controller card and attached LT03 tape drive or PV tape drive, the

information is not available in the DSET report. (4117)

 On Windows operating system, for the report collected using DSET namespace, the SCSI channels are not

enumerated under the storage section. (4085)

 In the DSET report, the hardware logs are not enumerated for the data collected from iDRAC namespace. (3759).

 In the report collected using DSET namespace for any system with Red Hat enterprise Linux 6.2, the Broadcom

BCM57800 1Gb NIC is enumerated as Broadcom BCM57800 1Gb Port 10 GB NIC. (3980)

 In the storage section of the DSET report, the FC LUN information is not displayed in the FCHBA Controller page.

Only controller properties are displayed. (4063)

 In the storage section of the DSET report, the connector type for PERC S300 is displayed as "

Mode

 In the DSET report for M915 Server with ESX4.1U2 operating system, clicking on memory class displays the error

message "Command Unsuccessful". (4128)

section ->

" and not

Installed Applications

" SAS Port RAID Mode

page. (2994)

". (4086)

DSET report

SAS port Non RAID

->

 For 12G systems with ESXi operating system, OMSA namespace report is not collecting bios setup data. (4394)

Limitations

 On RedHat Enterprise Linux (RHEL) 5.0 and 6.0, if SFCB package rpm was installed using "Dell Systems Management

Tools and Documentation DVD" DSET 3.3 report collection fails. Uninstall SFCB, re-install DSET 3.3, and generate
the report.

 On Linux machines if the root user is not configured to use remote network (HTTP or HTTPS service) for

OpenPegasus, hardware and storage information is not collected in the report.

 DSET Collector on Linux cannot collect a remote report through the OMSA namespace.

 On Linux systems, if SFCB is installed using Open Manage Server Administrator DVD and then DSET is installed, DSET

report collection fails. Restart SFCB service on the system and then generate the report.

 Bios

 When only DSET Collector is installed, the report is not collected when using Start menu > Create Advanced DSET

 The firmware data collected is less on 9G, 10G, and a few 11G servers since Maser card is not available.

->

Bios Setup

Linux remote DSET report from OMSA namespace.

Report or Create Basic DSET Report.

page will not be available when a normal user under root group attempts to collect Windows to

 On ESX 4.1 Operating System, less firmware data is collected. To collect full firmware data, usbarbitrator service

should be stopped.

 On Linux Operating system (Red Hat Enterprise Linux 5.x(64 bit) and SuSE Linux Enterprise 10.x(64 bit), if Dell

Online Diagnostics (OLD) is installed before DSET, then DSET may get installed but is not operational due to
incompatible version of srvadmin-hapi*.rpm installed by OLD.

Work Around:

Uninstall the incompatible version of srvadmin-hapi and try to install DSET again.

 On Linux Operating system (Red Hat Enterprise Linux 5.x(64 bit) or SuSE Linux Enterprise 10.x(64 bit), if Dell

Online Diagnostics (OLD) is installed before DSET and SFCB is also installed, then DSET installation may fail with
the following error:

"Either SFCB installed on this system is not functional or the 'root' password entered is incorrect. Please Check the
'root' password or reinstall/upgrade the SFCB from Operating System Media and try re-installing DSET"

This error is due to incompatible version of srvadmin-hapi*.rpm installed by OLD.

Work Around:

Uninstall the incompatible version of srvadmin-hapi and try to install DSET again.

 On Linux Operating system (Red Hat Enterprise Linux 5.x-64 bit or SuSE Linux Enterprise 10.x-64 bit), if Dell Online

Diagnostics (OLD) is installed before DSET, and tog-Pegasus is also installed, then DSET installation may fail with
the following error:

"Either tog-Pegasus installed on this system is not functional or the 'root' password entered is incorrect. Please

check the 'root' password or reinstall/upgrade the Tog-Pegasus from Operating System Media and try re-installing
DSET"

This error is due to incompatible version of srvadmin-hapi*.rpm installed by OLD.

Work Around:

Uninstall the incompatible version of srvadmin-hapi and try to install DSET again.

Global Support

For information on technical support, visit

Information in this document is subject to change without notice.
© 2012 Dell Inc. All rights reserved.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell™, the DELL logo, PowerEdge™, PowerVault™, and OpenManage™ are trademarks of Dell Inc. Microsoft®,

Windows®, Windows Server®, Internet Explorer®, and Windows Vista® are trademarks or registered trademarks of Microsoft Corporation in the
United States and/or other countries. Red Hat Enterprise Linux® and Enterprise Linux® are registered trademarks of Red Hat, Inc. in the United
States and/or other countries. The term Linux® is a registered trademark of Linus Torvalds, the original author of the Linux kernel. SUSE ™ is a
trademark of Novell Inc. in the United States and other countries. VMware® and ESX™ are registered trademarks or trademarks of VMware, Inc. in
the United States and/or other jurisdictions. Java™ is a registered trademark of Oracle and/or its affiliates. Hewlett-Packard® is a registered
trademark of Hewlett-Packard Company. "Python" is a registered trademark of the PSF in the United States of America. OPENSSL is a trademark of
The OpenSSL Software Foundation, Inc.

Other trademarks and trade names may be used in this publication to refer to either the entities claiming the marks and names or their products. Dell
Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Server Administrator includes software developed by the Apache Software Foundation (apache.org). Server Administrator utilizes the OverLIB
JavaScript library. This library can be obtained from bosrup.com.

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