Dell System E-Support Tool Version 3.2 Owner's Manual

Dell System E-Support Tool

Version 3.2

Readme

This readme contains information about Dell System E-Support Tool. Dell System E-Support Tool (DSET) is a utility that collects configuration and log data from the target server for various chassis hardware, storage, and operating system components of a Dell PowerEdge server. DSET generates a System Configuration Report, which consolidates the gathered data into a .zip file that can be automatically or manually uploaded to Dell Technical Support.

What’s New In This Release

 Separate DSET Collector option for remote report collection from the following agents running on a remote server

over the network:

o DSET Provider o Dell OpenManage Server Administrator o VMware ESX and ESXi

 Filtering sensitive data (Personally Identifiable Information (PII)) from report. For the complete list of PII, refer to

the

Personally Identifiable Information (PII)

 Support for the following Dell 12th generation PowerEdge servers:

o M620 o R620 o T620 o R720 o R720xd

 Support for the following Dell PERC storage controllers in Dell 12G PowerEdge servers:

o S110 Software Based RAID o PERC H310 Integrated RAID Controller o PERC H510 Integrated RAID Controller o PERC H710 Integrated RAID Controller o PERC H810 RAID Controller

 Enhanced report GUI.  Enhanced command line parameters.  Option to automatically upload the generated report to Dell Technical Support.  No support for 8th generation servers.

section.

Hardware and Software Requirements

Supported Hardware Platforms

DSET supports the following systems:

 Storage Systems: PowerVault DL2000, DL2100, DL2200, and PowerVault NX.  Rack Systems: PowerEdge R720, R720xd, R620, R200, R210, R210II, R300, R310, R410, R415, R510, R515, R610,

R710, R715, R805, R810, R900, R905, R910, 1950, 1955, 2950, 6950, and 2970.

 Blade Systems: PowerEdge M620, M600, M605, M610, M610X, M710, M710HD, M805, M905, M910, and M915.  Tower Systems: PowerEdge T620, T100, T105, T110, T110II, T300, T310, T410, T605, T610, T710, 1900, and 2900.  CloudEdge Systems: PowerEdge C410X, C1100, C2100, C6100, C6105, and C6145.

Supported Operating Systems

DSET Provider and Collector

Installation and report collection (local and remote) can be done from the following operating systems:

 Microsoft Windows Server 2003 (32-bit and 64-bit)

 Microsoft Windows Server 2003 R2 (32-bit and 64-bit)

 Microsoft Windows Server 2008 (32-bit and 64-bit)

 Microsoft Windows Server 2008 R2 (64-bit)

 Microsoft Windows 2008 Server Core (32-bit and 64-bit)

 Microsoft Windows Small Business Server 2011 (64-bit)

 Microsoft Hyper-V Server 2008 R2

 VMware ESX 4.0

 VMware ESX 4.1

 Red Hat Enterprise Linux 5 (32-bit and 64-bit)

 Red Hat Enterprise Linux 6 (64-bit)

 SUSE Linux Enterprise Server 10 (64-bit)

 SUSE Linux Enterprise Server 11 (64-bit)

DSET Collector

Installation and remote report collection can be done from the following client operating systems:

 Microsoft Windows XP

 Microsoft Windows Vista

 Microsoft Windows 7

Remote report collection from the following operating systems can be done when DSET Collector is installed on Windows/Linux:

 VMware ESXi 4.0

 VMware ESXi 4.1

 VMware ESXi 5.0

NOTE: Install Dell OpenManage Server Administrator version 5.5 or later on the target machine, to collect the hardware data from ESXi remotely.

Supported Web Browsers

Internet Explorer 7.0 and later versions for viewing the reports in Windows platform.

Personally Identifiable Information (PII)

The list of Personally Identifiable Information are:

 Host Name

 IP Address

 Subnet Mask

 Default Gateway

 MAC Address

 DHCP Server

 DNS Server

 Processes

 Environment variables

 Registry

 Logs

 iSCSI Data

Installation

Following are the prerequisites for Windows and Linux operating system:

Prerequisites

For Windows:

 You need to be logged in as a local or domain Administrator.

 To Install DSET on Microsoft Windows 2008, Microsoft Windows Vista or Microsoft Windows 7 as a standard user, run

the DSET installer with elevated privileges using "Run As" option.

 To install DSET Provider, Windows Management Instrumentation (WMI) service must be running.

o If WMI is stopped, DSET starts WMI automatically and continues with installation.

o If WMI is disabled, installation of DSET terminates with an error message.

For Linux:

 You need to be logged in as the root user.

 Enable SSH services for remote report collection from Linux systems.

 Make sure that the user credentials supplied for remote report collection can initiate SSH connection and have root

privileges.

NOTE

: For Linux CIMOM, the default port 5988 (for http) or 5989 (for https) is used by the system to install DSET

Provider. If custom ports are used, update the configuration file available at /opt/dell/advdiags/dset/config/dset.cfg.

Installation Details

For Windows:

Creating One-time Report (Zero Footprint)

DSET enables you to generate configuration report without permanently installing DSET. This is also known as "Zero Footprint" report collection. After the report is generated and saved on the system, all files used to create the report are removed from the system.

Using GUI:

To run DSET and create one-time report:

1. Run the "Dell_DSET_3.2.0.x.exe" file.

The

Welcome to the Dell System E-Support Tool (3.2) Installation Wizard

NOTE:

You must start the DSET application as a local or domain administrator.

window is displayed.

2. Click

3. Select

4. The

to proceed through license and readme information until the

Create Local Diagnostic Report

Report Settings

 Report Name or Full Path to Save the Report

filename to save the generated report. If you mention only the filename, the report is saved to the user’s Desktop in Windows.

 Filter out sensitive data (PII) from the report

report. To include any of the sensitive data in the report, specify No in the C:\Program Files (x86)\Dell\AdvDiags\DSET\config\privacy_presetlist.cfg file (in 64-bit systems) or C:\Program Files\Dell\AdvDiags\DSET\config\privacy_presetlist.cfg file (in 32-bit systems).

For the complete list of sensitive data, please refer to Personally Identifiable Information (PII) section of Readme.

window is displayed with the following options:

and click

Installation Type window appears.

: Enter only the filename or the complete path with the

: Select this option to filter certain sensitive data from the

 At request upload the report to Dell Technical Support

Technical Support when requested.

5. Click

6. Clear the options for which information is not required to be collected in the report. The options are:

7. Select the

8. Click

9. Click

10. Click

To view the report, unzip the .zip file using the password dell. For more information, see Viewing DSET Report section in User's Guide.

to display the

 Hardware Information

 Storage Information

 Software Information

 Log Files

NOTE

: The checkboxes are enabled by default unless instructed by Dell Technical Support.

Gather Advanced Log Files Information

NOTE: Selecting the Advanced option may create very large size report files.

The

Ready to Collect Report

Start

The

Updating System

Finish

in Dell System E-Support Tool (3.2) report has been successfully created window. The report is saved

on the user’s Desktop or at the user-specified location.

Report Settings to Skip Specific Information

option to collect additional log information in the report.

window is displayed.

window is displayed indicating the status of report collection.

: Select this option to upload the report to the Dell

window.

Using the CLI

To run DSET, run the following command:

 Dell_DSET_3.2.0.x.exe REPORTNAME=<NAME> COLLECT=<hw,sw,st,lg,ad> — This invokes the GUI.

 Dell_DSET_3.2.0.x.exe REPORTNAME=<NAME> COLLECT=<hw,sw,st,lg,ad> UPLOAD=auto /qn — This is for silent

Where:

<NAME> is a valid Windows filepath, filename, or both filepath and filename

<hw,sw,st,lg,ad> are independent report options that can be specified together with a comma separator without any space.

hw = All hardware information

sw = All software (and operating system) information

Zero Footprint report collection.

st = All storage information

lg = All logs from the operating system and various applications

ad = Include advanced log items

Permanently Installing DSET and Generating Report

Before installing DSET, make sure that the installation prerequisites are met.

Using GUI

To permanently install DSET on Windows operating system:

1. Run the

The

2. Click

Dell_DSET_3.2.0.x.exe

file.

Welcome to the Dell System E-Support Tool (3.2) Installation Wizard

to proceed through license agreement and readme information until the

appears.

3. Select one of the following options and click

 DSET Collector and DSET CIM Provider (default)

 DSET Collector

 DSET CIM Provider

The

Destination Folder

window is displayed to specify an alternative install path.

4. You may enter your Full Name and Organization information. This is optional.

5. Click

window is displayed.

Installation Type

window

The

Ready to Install the Application

6. Click

The

Updating System

window is displayed indicating the installation status. After installation, the

Support Tool (3.2) has been successfully installed

window is displayed.

Dell System E-

window is displayed.

7. To generate the report and/or upload (optional step):

 Run and Collect DSET Report

 At request upload the report to Dell Technical Support

: Select this option to generate the report.

: Select this option to upload the report to the

Dell Technical Support when requested.

8. Click

Finish

to close the installer.

DSET is now installed in the local system and if you have performed step 7, the report is also generated and/or uploaded.

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