Dell System E-Support Tool Version 3.2 Owner's Manual

Dell System E-Support Tool

Version 3.2

Readme

This readme contains information about Dell System E-Support Tool.
Dell System E-Support Tool (DSET) is a utility that collects configuration and log data from the target server for various
chassis hardware, storage, and operating system components of a Dell PowerEdge server. DSET generates a System
Configuration Report, which consolidates the gathered data into a .zip file that can be automatically or manually uploaded
to Dell Technical Support.

What’s New In This Release

 Separate DSET Collector option for remote report collection from the following agents running on a remote server

over the network:

o DSET Provider
o Dell OpenManage Server Administrator
o VMware ESX and ESXi

 Filtering sensitive data (Personally Identifiable Information (PII)) from report. For the complete list of PII, refer to

the

Personally Identifiable Information (PII)

 Support for the following Dell 12th generation PowerEdge servers:

o M620
o R620
o T620
o R720
o R720xd

 Support for the following Dell PERC storage controllers in Dell 12G PowerEdge servers:

o S110 Software Based RAID
o PERC H310 Integrated RAID Controller
o PERC H510 Integrated RAID Controller
o PERC H710 Integrated RAID Controller
o PERC H810 RAID Controller

 Enhanced report GUI.
 Enhanced command line parameters.
 Option to automatically upload the generated report to Dell Technical Support.
 No support for 8th generation servers.

section.

Hardware and Software Requirements

Supported Hardware Platforms

DSET supports the following systems:

 Storage Systems: PowerVault DL2000, DL2100, DL2200, and PowerVault NX.
 Rack Systems: PowerEdge R720, R720xd, R620, R200, R210, R210II, R300, R310, R410, R415, R510, R515, R610,

R710, R715, R805, R810, R900, R905, R910, 1950, 1955, 2950, 6950, and 2970.

 Blade Systems: PowerEdge M620, M600, M605, M610, M610X, M710, M710HD, M805, M905, M910, and M915.
 Tower Systems: PowerEdge T620, T100, T105, T110, T110II, T300, T310, T410, T605, T610, T710, 1900, and 2900.
 CloudEdge Systems: PowerEdge C410X, C1100, C2100, C6100, C6105, and C6145.

Supported Operating Systems

DSET Provider and Collector

Installation and report collection (local and remote) can be done from the following operating systems:

 Microsoft Windows Server 2003 (32-bit and 64-bit)

 Microsoft Windows Server 2003 R2 (32-bit and 64-bit)

 Microsoft Windows Server 2008 (32-bit and 64-bit)

 Microsoft Windows Server 2008 R2 (64-bit)

 Microsoft Windows 2008 Server Core (32-bit and 64-bit)

 Microsoft Windows Small Business Server 2011 (64-bit)

 Microsoft Hyper-V Server 2008 R2

 VMware ESX 4.0

 VMware ESX 4.1

 Red Hat Enterprise Linux 5 (32-bit and 64-bit)

 Red Hat Enterprise Linux 6 (64-bit)

 SUSE Linux Enterprise Server 10 (64-bit)

 SUSE Linux Enterprise Server 11 (64-bit)

DSET Collector

Installation and remote report collection can be done from the following client operating systems:

 Microsoft Windows XP

 Microsoft Windows Vista

 Microsoft Windows 7

Remote report collection from the following operating systems can be done when DSET Collector is installed on
Windows/Linux:

 VMware ESXi 4.0

 VMware ESXi 4.1

 VMware ESXi 5.0

NOTE: Install Dell OpenManage Server Administrator version 5.5 or later on the target machine, to collect the hardware
data from ESXi remotely.

Supported Web Browsers

Internet Explorer 7.0 and later versions for viewing the reports in Windows platform.

Personally Identifiable Information (PII)

The list of Personally Identifiable Information are:

 Host Name

 IP Address

 Subnet Mask

 Default Gateway

 MAC Address

 DHCP Server

 DNS Server

 Processes

 Environment variables

 Registry

 Logs

 iSCSI Data

Installation

Following are the prerequisites for Windows and Linux operating system:

Prerequisites

For Windows:

 You need to be logged in as a local or domain Administrator.

 To Install DSET on Microsoft Windows 2008, Microsoft Windows Vista or Microsoft Windows 7 as a standard user, run

the DSET installer with elevated privileges using "Run As" option.

 To install DSET Provider, Windows Management Instrumentation (WMI) service must be running.

o If WMI is stopped, DSET starts WMI automatically and continues with installation.

o If WMI is disabled, installation of DSET terminates with an error message.

For Linux:

 You need to be logged in as the root user.

 Enable SSH services for remote report collection from Linux systems.

 Make sure that the user credentials supplied for remote report collection can initiate SSH connection and have root

privileges.

NOTE

: For Linux CIMOM, the default port 5988 (for http) or 5989 (for https) is used by the system to install DSET

Provider. If custom ports are used, update the configuration file available at /opt/dell/advdiags/dset/config/dset.cfg.

Installation Details

For Windows:

Creating One-time Report (Zero Footprint)

DSET enables you to generate configuration report without permanently installing DSET. This is also known as "Zero
Footprint" report collection. After the report is generated and saved on the system, all files used to create the report are
removed from the system.

Using GUI:

To run DSET and create one-time report:

1. Run the "Dell_DSET_3.2.0.x.exe" file.

The

Welcome to the Dell System E-Support Tool (3.2) Installation Wizard

NOTE:

You must start the DSET application as a local or domain administrator.

window is displayed.

2. Click

3. Select

4. The

Next

to proceed through license and readme information until the

Create Local Diagnostic Report

Report Settings

 Report Name or Full Path to Save the Report

filename to save the generated report. If you mention only the filename, the report is saved to the user’s
Desktop in Windows.

 Filter out sensitive data (PII) from the report

report. To include any of the sensitive data in the report, specify No in the
C:\Program Files (x86)\Dell\AdvDiags\DSET\config\privacy_presetlist.cfg file (in 64-bit systems) or C:\Program
Files\Dell\AdvDiags\DSET\config\privacy_presetlist.cfg file (in 32-bit systems).

For the complete list of sensitive data, please refer to Personally Identifiable Information (PII) section of
Readme.

window is displayed with the following options:

and click

Installation Type window appears.

Next

.

: Enter only the filename or the complete path with the

: Select this option to filter certain sensitive data from the

 At request upload the report to Dell Technical Support

Technical Support when requested.

5. Click

6. Clear the options for which information is not required to be collected in the report. The options are:

7. Select the

8. Click

9. Click

10. Click

To view the report, unzip the .zip file using the password dell. For more information, see Viewing DSET Report section in
User's Guide.

Next

to display the

 Hardware Information

 Storage Information

 Software Information

 Log Files

NOTE

: The checkboxes are enabled by default unless instructed by Dell Technical Support.

Gather Advanced Log Files Information

NOTE: Selecting the Advanced option may create very large size report files.

Next

.

The

Ready to Collect Report

Start

.

The

Updating System

Finish

in Dell System E-Support Tool (3.2) report has been successfully created window. The report is saved

on the user’s Desktop or at the user-specified location.

Report Settings to Skip Specific Information

option to collect additional log information in the report.

window is displayed.

window is displayed indicating the status of report collection.

: Select this option to upload the report to the Dell

window.

Using the CLI

To run DSET, run the following command:

 Dell_DSET_3.2.0.x.exe REPORTNAME=<NAME> COLLECT=<hw,sw,st,lg,ad> — This invokes the GUI.

 Dell_DSET_3.2.0.x.exe REPORTNAME=<NAME> COLLECT=<hw,sw,st,lg,ad> UPLOAD=auto /qn — This is for silent

Where:

<NAME> is a valid Windows filepath, filename, or both filepath and filename

<hw,sw,st,lg,ad> are independent report options that can be specified together with a comma separator without any
space.

hw = All hardware information

sw = All software (and operating system) information

:

Zero Footprint report collection.

st = All storage information

lg = All logs from the operating system and various applications

ad = Include advanced log items

Permanently Installing DSET and Generating Report

Before installing DSET, make sure that the installation prerequisites are met.

Using GUI

:

To permanently install DSET on Windows operating system:

1. Run the

The

2. Click

Dell_DSET_3.2.0.x.exe

file.

Welcome to the Dell System E-Support Tool (3.2) Installation Wizard

Next

to proceed through license agreement and readme information until the

appears.

3. Select one of the following options and click

Next

:

 DSET Collector and DSET CIM Provider (default)

 DSET Collector

 DSET CIM Provider

The

Destination Folder

window is displayed to specify an alternative install path.

4. You may enter your Full Name and Organization information. This is optional.

5. Click

Next

.

window is displayed.

Installation Type

window

The

Ready to Install the Application

6. Click

Next

.

The

Updating System

window is displayed indicating the installation status. After installation, the

Support Tool (3.2) has been successfully installed

window is displayed.

Dell System E-

window is displayed.

7. To generate the report and/or upload (optional step):

 Run and Collect DSET Report

 At request upload the report to Dell Technical Support

: Select this option to generate the report.

: Select this option to upload the report to the

Dell Technical Support when requested.

8. Click

Finish

to close the installer.

DSET is now installed in the local system and if you have performed step 7, the report is also generated and/or uploaded.

Using the CLI

To install DSET, run the following command:

Dell_DSET_3.2.0.x.exe INSTALL= <full/collector/provider> INSTALLDIR=<location> /qn

Where:

Full = Full installation of both DSET Collector and DSET Provider on the local system

Collector = Installation of DSET Collector only for remote collection

Provider = Installation of DSET Provider only for remote collection from a remote system

INSTALLDIR = optional installation path /qn = Silent installation that does not display any graphical progress bar

Clearing Hardware Logs

DSET clears Dell hardware logs (Embedded System Management logs) from the system without permanently installing the
application. You can clear hardware logs using the installer or from the Start menu.

:

Using Installer

To clear hardware logs from the system:

NOTE

: This does not install DSET permanently.

1. Run the

2. Click

3. Select

4. You may enter your Full Name and Organization information. This is optional.

5. Click

6. Click

:

Dell_DSET_3.2.0.x.exe

The

Welcome to the Dell System E-Support Tool (3.2) Installation Wizard

Next

to proceed through license agreement and readme information until the

appears.

Clear Hardware Log Only

The

User Information

Next

.

The

Ready to Install the Application

Next

.

window is displayed.

file.

and click

Next

.

window is displayed.

window is displayed.

Installation Type

window

The

Updating System

following message:

7. Enter Y to clear the logs. The following messages are displayed:

window is displayed. After some time the command window is displayed with the

8. Press any key.

The command window closes and the
window is displayed.

9. Click

Using GUI

To clear hardware logs:

1. Navigate to

2. Enter Y to clear the logs. The following messages are displayed:

3. Press any key.

Extracting MSI Package For Large Site Automated Deployment

Finish

to close DSET.

:

DSET 3.2

The

Clear ESM Logs command

The command window closes.

->

Clear ESM Logs

Dell System E-Support Tool (3.2) has successfully cleared the ESM logs

in the

Start menu

window displays the following message:

.

To extract the MSI file out of DSET EXE:

1. Run the

The

2. The MSI is already extracted at the following location:

C:\Program Files\Common Files\Wise Installation Wizard

NOTE

for Windows (x86_64) systems is C:\Program Files (x86)\Common Files\Wise Installation Wizard.

There should be only one MSI file that can be copied from this folder and renamed if required.

3. Cancel the DSET installer to remove the embedded MSI package.

Dell_DSET_3.2.0.x.exe

Welcome to the Dell System E-Support Tool (3.2) Installation Wizard

: The MSI location for Windows (x86) systems is C:\Program Files\Common Files\Wise Installation Wizard and

file.

window is displayed.

For Linux:

Creating One-time Report (Zero Footprint)

DSET enables you to generate a configuration report without permanently installing DSET. This is also known as "Zero
Footprint" report collection. After the report is generated and saved on the system, all files used to create the report are
removed from the system.

To run DSET and create one-time report:

NOTE

: You must be logged in as root user to run DSET.

1. At the Linux shell prompt, run the

The

License Agreement

2. Enter y.

The installation types are displayed.

3. Enter 2 to select

4. Enter y or n for the following messages that are displayed one at a time to choose the category for which the data
must be collected:











NOTE

: If you select advanced log files option, by default, all the logs are collected and may create large size reports.

5. Enter y if you want to use default file name for the report when the following message is displayed. Else, enter n
to specify a file name:

is displayed along with the following message:

Create One-time Local System DSET Report

./dell-dset-lx(bit)-3.2.0.x.bin

option.

file.

If you enter n, provide the report name or full path where the generated report must be saved. If the path is not
specified, the report is saved in the root directory.

NOTE

: You can only save the report to an internal network path and not a HTTP path.

6. Enter y to enable privacy when the following message is displayed. Else enter n. If enabled, it filters the sensitive
data from the report. To include any of the sensitive data to the report, specify ’No’ in the
/opt/dell/advdiags/dset/config/privacy_presetlist.cfg file.

For the complete list of sensitive data, please refer to “Personally Identifiable Information (PII)" section of Readme.

7. To automatically upload the report to Dell site, enter y when the following message is displayed. Else, enter n:

8. Enter the root credentials of the target system when the following message is displayed:

To proceed further with DSET report collection, it requires the root credentials of the system as it collects the
Hardware data via Common Information Model Object Model.

NOTE

: Root credentials are necessary for the DSET Provider to collect inventory or configuration information about
the system. DSET does not store this password. The root password must be specified each time a report is
collected.

The data collection starts, the report is generated and saved as specified in step 5. If you chose to automatically upload the
report, the report is uploaded and the Report uploaded successfully message is displayed.

For silent Zero FootPrint report collection, run the command:

Permanently Installing DSET

You can permanently install the following DSET components:

 DSET Collector and DSET CIM Provider

 DSET Collector Only

 DSET CIM Provider Only

Installing or Upgrading DSET Collector and DSET CIM Provider

To permanently install or upgrade DSET on the local system:

NOTE

: You must be logged in as root to install or upgrade DSET.

1. At the Linux shell prompt, run the

The

License Agreement

2. Enter y.

The installation types are displayed.

3. Enter 3 to select Install/Upgrade DSET Collector and DSET CIM Provider option.

If SFCB or OpenPegasus is not installed or running, the following message is displayed:

4. Enter y.

If OpenPegasus is installed and running, the following message is displayed:

5. Enter the root credentials of the system when the following message is displayed:

is displayed along with the following message:

./dell-dset-lx(bit)-3.2.0.x.bin

file.

6. Wait for the installation to complete. The DSET installation completed successfully message is displayed.

DSET is installed at the /opt/dell location by default.

For silent installation, run the command:

Installing DSET Collector

To permanently install DSET Collector:

NOTE

: You must be logged in as root to install DSET Collector.

1. At the Linux shell prompt, run the

The

License Agreement

is displayed along with the following message:

./dell-dset-lx(bit)-3.2.0.x.bin

file.

2. Enter y.

The installation types are displayed.

3. Enter 4 to select Install DSET Collector option.

4. Wait for the installation to complete. The DSET Collector installation completed successfully message is displayed.
DSET collector is installed at opt/dell/ location by default.

Installing DSET CIM Provider

To permanently install DSET CIM Provider:

NOTE

: You must be logged in as root to install DSET CIM Provider.

1. At the Linux shell prompt, run the

The

License Agreement

2. Enter y.

The installation types are displayed.

3. Enter 5 to select Install DSET CIM Provider option.

If SFCB or OpenPegasus is not installed or running, the following message is displayed:

4. Enter y.

If OpenPegasus is installed and running, the following message is displayed:

5. Enter the root credentials when the following message is displayed:

is displayed along with the following message:

./dell-dset-lx(bit)-3.2.0.x.bin

file.

Wait for the installation to complete. The DSET CIM Providers installation completed successfully message is
displayed. DSET CIM Provider is installed at /opt/dell location by default.

Clearing Hardware Log On Linux

DSET clears Dell hardware logs (Embedded System Management logs) from the system without permanently installing the
application.

To clear hardware logs from the system:

NOTE

: You must be logged in as a root to run DSET.

1. At the linux shell prompt, run the

The

License Agreement

2. Enter y.

The installation types are displayed.

3. Enter 6 to select Clear ESM Hardware Log option.

is displayed along with the following message:

./dell-dset-lx(bit)-3.2.0.x.bin

file.

4. Enter y to clear the logs. The following messages are displayed:

5. Press any key. DSET exits and the Linux shell prompt appears.

Upgrading DSET

You can upgrade to DSET 3.2 from any of the following previous versions:

 DSET 1.8

 DSET 1.9

 DSET 2.0

 DSET 2.1

 DSET 2.2

NOTE

: For versions earlier to DSET 1.8, automatic upgrade to DSET 3.2 is not possible. When the DSET 3.2 installer is run,

the installer terminates with an error message. In such cases, uninstall previous versions of DSET and then install DSET 3.2.

NOTE

: DSET does not require a system reboot.

For Windows

To automatically upgrade to DSET 3.2 using the installer:

1. Run the
The

2. Click
The

NOTE

3. Click
The

4. Select the
The Readme Information is displayed.

5. Click
The

6. Click
The

7. Click
The

8. Click
The

NOTE

is C:\Program Files (x86)\Dell.

9. You may enter your Full Name and Organization information. This is optional.

10. Click
The

11. Click
The

Support Tool (3.2) has been successfully installed

Dell_DSET_3.2.0.x.exe

Welcome to the Dell System E-Support Tool (3.2) Installation Wizard

Next

.

DSET (Version Number) is already installed

: If you do not want to upgrade, click Cancel to exit the installer.

Upgrade

License Agreement

Next

Installation Type

Next

Select Installation Type

Next

Destination Folder

Browse

User Information

: The default location for Windows (x86) systems is C:\Program Files\Dell and for Windows (x86_64) systems

Next

Ready to Install the Application

Next

Updating System

to upgrade to DSET version 3.2.

window is displayed.

I accept the license agreement

.

window is displayed.

.

.

window is displayed.

and select the folder to install DSET or use the default location and click

window is displayed.

.

.

window is displayed indicating the installation status. After installation, the

file.

and click

window is displayed.

window is displayed.

window is displayed.

Next

.

window is displayed.

window is displayed.

Next

.

Dell System E-

For Linux

To automatically upgrade to DSET 3.2 on Linux operating system:

1. At the Linux shell prompt, run the
The

License Agreement

2. Enter y.
Dell System E-Support Tools (DSET) options are displayed

3. Enter 2 to select Install/Upgrade DSET Collector and DSET CIM Provider option. The following messages are
displayed:

4. Enter y.
If SFCB or OpenPegasus is not installed or running, the following message is displayed:

5. Enter y.
If OpenPegasus is installed and running, the following message is displayed:

is displayed along with the following message:

./dell-dset-lx(bit)-3.2.0.x.bin

file.

Enter the root credentials when the following message is displayed:

6. Wait for the installation to complete. The DSET installation completed successfully message is displayed.
DSET is upgraded to version 3.2 and is installed at /opt/dell location by default.

Uninstalling DSET

DSET can be uninstalled using the GUI or the CLI option.

Using GUI For Windows

To uninstall DSET, use one of the following options:

From the Start Menu

To uninstall DSET from the Start Menu on Windows operating systems:

1. Click

2. Click

From the Windows Add or Remove Programs Wizard

To uninstall DSET from the Windows Add or Remove Programs Wizard on Windows operating systems:

1. Click

2. Select

3. Click

Start ->
Yes at the prompt to uninstall DSET.

Start ->

Yes

Programs ->

Control Panel ->

Dell System E-Support Tool (3.2)

on the

Are you sure you want to uninstall Dell System ESupport Tool (3.2) ? window to uninstall DSET.

DSET 3.2 ->

Add or Remove Programs

Uninstall DSET 3.2

and click the

.

.

Remove button.

From the Application Maintenance Window

To uninstall DSET from the Application Maintenance Window on Windows operating systems:

1. Run the
The

2. Select the
The

3. Click
The Updating Screen is displayed.

4. Click

Using CLI For Windows and Linux Operating Systems

To uninstall DSET using the CLI, run the following сommand from the command prompt:

For Windows Operating System

Msiexec /x{F3DBD63F-287B-4BF5-9B6C-BD3B70E107F4}

The

Click

For silent uninstallation, run the command:

Msiexec /x{F3DBD63F-287B-4BF5-9B6C-BD3B70E107F4} /qn

For Linux Operating System

Dell_DSET_3.2.0.x.exe

Application Maintenance

Remove

Dell System E-Support Tool (3.2) Uninstall window is displayed.

Next.

Finish

Windows Installer

Yes

to uninstall DSET.

option and click

on the

Dell System E-Support Tool (3.2) has been successfully uninstalled

window displays

file.

screen is displayed.

Next

.

Are you sure you want to uninstall this product?

window.

message.

dsetuninstall

Or

/opt/dell/advdiags/dset/uninstall.sh

For silent uninstallation, run the command:

dell-dset-lx(bit)-3.2.0.x.bin -qu

Open Source Library

The list of open source libraries used are:

 Python 3.1

 OpenSSL 0.9

 PyWBEM 0.7

 7-Zip 4.65

 Plink 0.55

 Pscp 0.58

 Libxml2 2.7.8

 Libxslt 1.1.26

 XSLTPROC 1.1.26

 sblim-sfcb 1.3.11

 python cmpi-bindings 0.4.0-7.1

 sblim-indication_helper 0.4.2

 sblim-cmpi-base 1.5.5

 cim-schema 2.19

The modified open source libraries are available at the following location:

http://opensource.dell.com/releases/dset/3.2.0/DSET320.iso

Error Codes

For information on the error codes returned by
User's Guide available at

Known Issues

Fixed Issues/de

 On Windows operating systems if OpenManage Server Administrator (OMSA) 6.x is installed after DSET is installed,

OMSA Data Manager fails to start and all hardware and storage information is not available in the report. (2388)

 Global Hot Spare information is not available for storage devices in the DSET report. (2408)

 On T110 II systems with Windows 2008 SP2 x64 bit operating system, the slot information for external controller

(

PERC 6E) is displayed as Embedded under Storage->Dell PERC 6E Controller. (2412)

 Hardware and storage information may be missing in DSET report collected through OMSA namespace if the

target machine has Windows Server SBS 2011. (2416)

support.dell.com/manuals

dellsysteminfo

. Click

Software

and installer error codes, see the

->

Serviceability Tools

->

Error Codes

Dell System E-Support Tool

section in the

.

 Network information under Software -> Linux OS section may be missing for PowerEdge M910 systems running RHEL

6

.1. Most networking information can be found under the Chassis -> Network section instead. (2425)

 On Windows system the "Device Name" attribute of Virtual Disks is blank in the Storage information for H200

controller. (2381)

 DSET Collector always presents Start Menu -> Create Report for collection on the local system even if there is no

DSET or OMSA provider installed locally. (2387)

 When collecting hardware, storage, or software information remotely from R710 system with Windows 2008 R2 SP1

operating system to T110II system with SLES 10 SP4 x64 operating system, raw XML is displayed in the report. (2095)

 When the size of the virtual disk is less than the maximum capacity of the raid size, "Available Disk Space" and

"Used Disk Space" information is not displayed under Virtual disk. (2118)

 The message "A System Configuration Report has not been created yet" may appear on the report's main Storage

page if the report was collected through the OMSA namespace. (2174)

 On Linux operating systems, DSET leaves few kernel modules like ipmi,mpt2sas,raid_class,nls_utf8,cifs still loaded

after execution. (1193)



"View Report" is not available in the Start -> DSET menu on Windows systems. (2350)

 On Windows operating system, Remote report from any Microsoft Windows system, in different domain fails when

the report is collected through Dell OpenManage Server Administrator(OMSA) namespace. (2722)

Work Around:

To enable the successful functioning of remote report collection from OMSA ensure the following:

o The managed system and the management station are on the same domain or there is a trust relationship

between the two domains.

o If you have a Windows Firewall configured on the management station or the managed system, make the

following configuration changes to enable remote Server Administrator CLI and software updates to work
successfully.

Management Station:

Managed System:

1. Open TCP port 135.

2. Add the application "omremote.exe" (located in InsallDirectory\bin\utils) to the Firewall
exception list.

If you have the Windows firewall configured, enable remote administration by running the
following command in the command prompt:

"netsh firewall set service RemoteAdmin"

For more information on connecting through the Windows firewall, see Microsoft's MSDN website
for Platform SDK:

Windows Management Instrumentation (Connecting through Windows Firewall) at
http://msdn.microsoft.com/en-us/library/aa389286(VS.85).aspx
http://support.microsoft.com/kb/875605
For Windows Server 2008 onwards, see the following link:

http://msdn.microsoft.com/en-us/library/aa822854(VS.85).aspx

 Software -> Linux OS -> Display information is not available from a RHEL 6.1 64-bit system due to changes in

xorg.conf. (2426)

 USB CD-ROM or DVD-ROM drive information is not displayed in the Storage section. (2773)

 "Read Policy" and "Write Policy" information is not displayed under Virtual Disks on some Windows 2008 R2 systems.

(2774)

 Chassis -> Hardware logs are missing in Linux to Linux remote reports when any version of Dell Open Manage Server

Administrator(OMSA) is installed on the target Linux system. (2771)

 On Linux systems, Storage -> Fibre Channel HBA devices are not displayed in the Storage section of DSET reports

due to missing Emulex or QLogic drivers. (2754)

Resolution

:

o For Emulex Fibre Channel Controller:

Download HBAnywhere utility from Emulex. To download this utility, access the Emulex website at
emulex.com.

1.

2.

Click Downloads->Dell.

Click the adapter model number.

3. Click Linux from the Current Drivers section and download the Applications Kit.

4. Install libhbaapi rpm available in the operating system DVD.

o For QLogic Fibre Channel Controller:

Download SNIA API for Linux drivers. To download this, access the QLogic website at qlogic.com.

1. Click Downloads->Fibre Channel Adapters.

2. Select a model and an operating system and click Go.

3. Install libhbaapi rpm available in the operating system DVD.

 "Raw SEL Data" column is blank on the Chassis -> Hardware Logs page of DSET report of a Linux system, if any

version of supported OMSA is installed. (2695)

 Storage -> Enclosure -> Temperature is missing for external PowerVault enclosures in DSET report collected

through OMSA namespace. (2824)

 For Linux operating systems, during local report collection, if the password has any special characters such as:, #, !,

$, &, (, ), |, ;, “, ‘, <, and >, prefix the special characters in the password with '\'.

 For Windows 2008 operating systems, the Hotfix Install date is not displayed correctly in the DSET report >

Software section > Installed Applications page.

 On Windows Operating system, if you uninstall DSET during report collection, the installation is deleted from the

system and the report collection is terminated.

Limitations

 On RedHat Enterprise Linux (RHEL) 5.0 and 6.0, if SFCB package rpm was installed using "Dell Systems Management

Tools and Documentation DVD" DSET 3.2 report collection fails. Uninstall SFCB, re-install DSET 3.2, and generate
the report.

 On Linux machines if the root user is not configured to use remote network (HTTP or HTTPS service) for

OpenPegasus, hardware and storage information is not collected in the report.

 DSET Collector on Linux cannot collect a remote report through the OMSA namespace.

 On Linux systems, if SFCB is installed using Open Manage Server Administrator DVD and then DSET is installed, DSET

report collection fails. Restart SFCB service on the system and then generate the report.

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Information in this document is subject to change without notice.
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Server Administrator includes software developed by the Apache Software Foundation (apache.org). Server Administrator utilizes the OverLIB
JavaScript library. This library can be obtained from bosrup.com.

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