Dell System E-Support Tool User Manual
Dell System E-Support Tool (DSET) Version
3.7.0
Installation Guide
Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you
how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Copyright © 2014 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and
intellectual property laws. Dell™ and the Dell logo are trademarks of Dell Inc. in the United States and/or other
jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.
2014 - 09
Rev. A00
Contents
1 Introduction........................................................................................................... 5
Installation Types...................................................................................................................................5
Other Documents You May Need........................................................................................................ 5
Accessing documents from Dell support site......................................................................................6
Language Support................................................................................................................................. 6
Network Ports Required by DSET.........................................................................................................6
Contacting Dell......................................................................................................................................7
2 Installing, Upgrading, and Running DSET Application On Windows
Operating System.................................................................................................... 8
Installation Prerequisite For Windows Operating System................................................................... 8
Creating One-time Local System DSET Report On Windows Operating System..............................9
Using GUI For Windows Operating System....................................................................................9
Using CLI For Windows Operating System.................................................................................. 10
Permanently Installing DSET Application And Generating Report On Windows Operating
System.................................................................................................................................................. 11
Using GUI For Windows Operating System.................................................................................. 11
Using CLI For Windows Operating System...................................................................................12
Clearing Dell Hardware Logs On Windows Operating System......................................................... 12
Using Installer For Windows Operating System........................................................................... 12
Using GUI For Windows Operating System..................................................................................13
Extracting MSI Package For Large Site Automated Deployment.......................................................13
Upgrading DSET Application On Windows Operating System..........................................................14
Using The Installer......................................................................................................................... 14
Using CLI........................................................................................................................................14
3 Installing, Upgrading, And Running DSET Application On Linux
Operating System.................................................................................................. 16
Installation Prerequisite For Linux Operating System........................................................................ 16
Device Dependency On Linux Operating System..............................................................................17
Credential-less CIMOM Authentication On Systems Running Linux................................................ 17
Possible Reasons For Unsuccessful Certificate Connection....................................................... 18
Limitations......................................................................................................................................18
Operating System Check Override Option On Linux Operating System..........................................18
Creating One-time Local System DSET Report On Linux Operating System...................................19
Creating One-time Local System DSET Report Silently..............................................................20
Permanently Installing DSET Application On Linux Operating System............................................ 20
Permanently Installing DSET Application Silently On Linux Operating System..........................22
Clearing Dell Hardware Logs On Linux Operating System............................................................... 22
Upgrading DSET Application On Linux Operating System................................................................23
Upgrading DSET Application Silently On Linux Operating System............................................. 24
4 Maintaining DSET Application..........................................................................25
Modifying Installed DSET Application Features..................................................................................25
For Windows Operating System................................................................................................... 25
For Linux Operating System..........................................................................................................25
Repairing DSET Application................................................................................................................ 26
5 Uninstalling DSET Application..........................................................................27
Using GUI For Windows Operating System....................................................................................... 27
From The Start Menu.....................................................................................................................27
From The Windows Add Or Remove Programs (Or Programs And Features) Wizard................27
From the Application Maintenance Window................................................................................27
Using CLI For Windows And Linux Operating Systems.....................................................................28
For Windows Operating System...................................................................................................28
For Linux Operating Systems........................................................................................................28
6 Error Codes..........................................................................................................29
Installer Error Codes........................................................................................................................... 29
For Windows Operating System................................................................................................... 29
For Linux Operating System..........................................................................................................29
1
Introduction
Dell System E-Support Tool (DSET) is a utility that collects configuration and log data for various chassis
hardware, storage, software, and operating system components of a Dell PowerEdge server and
consolidates the data into a .zip file.
This guide provides the steps to install, maintain, upgrade, and uninstall the DSET application on Windows
and Linux operating systems.
Installation Types
You can install DSET in the following methods:
• Create a One-Time Local System DSET Report — Generates a DSET report of the local system
without permanently installing the application.
• DSET and Remote Provider — Installs DSET and Remote Provider in the local system. The Remote
Provider provides data using Windows Management Instrumentation (WMI) service (for Windows) and
Tog-pegasus or Small Footprint CIM Broker (SFCB) (for Linux). This data is collected locally or
remotely using the DSET. For Windows, any other WMI collection tool can be used and for Linux,
other CIM clients can be used.
NOTE: This option installs DSET and Remote Provider permanently in the system.
• DSET — Installs DSET in the local system that collects the data (provided by various providers)
available from remote systems.
NOTE: This option installs DSET permanently in the system.
• Remote Provider — Installs Remote Provider in the system that provides data using WMI service (for
Windows) and Tog-pegasus or SFCB (for Linux).
NOTE: This option installs Remote Provider permanently in the system.
Other Documents You May Need
In addition to this user’s guide, you can view the Release Notes:
• During installation:
– For Linux, run the ./dell-dset-lx(bit)-(Version Number).bin file and select option 1.
• After permanently installing the application:
– For Windows, in the Start menu, navigate to DSET 3.7.0 → View Release Notes. The Release Notes
is displayed.
– On Linux, ReleaseNotes.txt is available at /opt/dell/advdiags/ dset/ folder.
• For information on using DSET, see the User's Guide available at www.dell.com/serviceabilitytools.
5
Accessing documents from Dell support site
You can access the required documents in one of the following ways:
• Using the following links:
– For all Systems Management documents — dell.com/softwaresecuritymanuals
– For Remote Enterprise Systems Management documents — dell.com/esmmanuals
– For Enterprise Systems Management documents — dell.com/openmanagemanuals
– For Client Systems Management documents — dell.com/clientsystemsmanagement
– For Serviceability Tools documents — dell.com/serviceabilitytools
– For OpenManage Connections Enterprise Systems Management documents — dell.com/
OMConnectionsEnterpriseSystemsManagement
– For OpenManage Connections Client Systems Management documents — dell.com/
connectionsclientsystemsmanagement
• From the Dell Support site:
a. Go to dell.com/support/manuals.
b. Under General support section, click Software & Security.
c. In the Software & Security group box, click the required link from the following:
– Serviceability Tools
– Enterprise Systems Management
– Client Systems Management
– Remote Enterprise Systems Management
– Connections Client Systems Management
d. To view a document, click the required product version.
• Using search engines:
– Type the name and version of the document in the search box.
Language Support
Dell System E-Support Tool (DSET) is only supported and certified for systems running an Englishlanguage operating systems.
Network Ports Required by DSET
The table here lists the network ports required to run DSET.
Table 1. Network Ports Required On Systems Running Microsoft Windows
Port Number Protocol Usage
21 FTP Accessing ftp.dell.com
135 COM Access to WMI using COM
6
Port Number Protocol Usage
443 WS-Man Accessing iDRAC
For Linux (Ports required for ESX are same as Linux)
Table 2. Network Ports Required On Systems Running Linux Or VMware ESX
Port Number Protocol Usage
5989 HTTPS Accessing the CIMOM Server
5988 HTTP Accessing the CIMOM Server
22 SSH Access the server for operating
system data
443 WS-Man Accessing iDRAC
Contacting Dell
NOTE: If you do not have an active Internet connection, you can find contact information on your
purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by
country and product, and some services may not be available in your area. To contact Dell for sales,
technical support, or customer service issues:
1. Go to dell.com/support.
2. Select your support category.
3. Verify your country or region in the Choose a Country/Region drop-down list at the top of page.
4. Select the appropriate service or support link based on your need.
7
2
Installing, Upgrading, and Running DSET Application On Windows Operating System
This chapter provides information to install DSET application on Windows operating system. You can
install and run the application using the GUI or the Command Line Interface (CLI).
If you install or upgrade the DSET application on a system having OpenManage Server Administrator
version lower than 5.5 or an incompatible application, then an error message is displayed and the
installation is not completed. Install a compatible version of the Server Administrator or remove the
incompatible application and then install or upgrade DSET application.
If DSET application version 3.7.0 is already installed in the system and you try to install version earlier than
3.6.0 or greater than or equal to DSET 3.3, then an error message is displayed. Uninstall version 3.7.0 and
then run the setup program.
Installation Prerequisite For Windows Operating System
Before installing DSET application, make sure that:
• WMI service is installed and running.
– If WMI service is stopped, the application starts the service automatically and continues with
installation.
– If WMI service is disabled, installation of application terminates with an error message.
For installing Remote Provider, in addition to WMI, also make sure that:
• Operating system is Windows 2003 or later.
• OpenManage Server Administrator (if installed) version is 6.3 or later.
To enable the successful functioning of remote report collection from OpenManage Server Administrator
ensure the following:
• The managed system and the management station are on the same domain or there is a trust
relationship between the two domains.
• If you have a Windows Firewall configured on the management station or the managed system, make
the following configuration changes to enable remote Server Administrator CLI and software updates
to work successfully.
– Management Station:
1. Open TCP port 135.
8
2. Add the application "omremote.exe" (located in InsallDirectory\bin\utils) to the Firewall
exception list.
– Managed System:
1. If you have the Windows firewall configured, enable remote administration by running the
following command in the command prompt:
netsh firewall set service RemoteAdmin
For more information on connecting through the Windows firewall, see Microsoft's MSDN website for
Platform SDK:
• Windows Management Instrumentation (Connecting through Windows Firewall) at http://
msdn.microsoft.com/en-us/library/aa389286 (VS.85).aspx http://support.microsoft.com/kb/875605
• For Windows Server 2008 onwards, see the following link: http://msdn.microsoft.com/en-us/library/
aa822854 (VS.85).aspx
For installing DSET application, make sure that Windows operating system is Windows XP or later.
NOTE: Only DSET can be installed on system having Windows XP.
Creating One-time Local System DSET Report On Windows Operating System
DSET application enables you to generate configuration report without permanently installing the
application. This is also known as zero footprint report collection. After the report is generated and saved
on the system, all files used to create the report are removed from the system.
Using GUI For Windows Operating System
To run DSET application and create one-time report:
NOTE: You must be logged in as an Administrator or have administrator privileges to run the
application. For Windows Server 2008 and later, you must be running Remote Provider with full
administrator privileges.
1. Run the Dell_DSET_(Version Number).exe file.
The Welcome to the Dell System E-Support Tool (3.7.0) Installation Wizard window is displayed.
2. Click Next.
The License Agreement is displayed.
3. Select the I accept the license agreement and click Next.
The Installation Type window is displayed.
4. Select Create a One-Time Local System DSET Report and click Next.
The Report Settings window is displayed.
5. Enter the following:
• Report Name or Full Path to Save the Report — Enter only the filename or the complete path
with the filename to save the generated report. If you mention only the filename, the report is
saved to the default location.
NOTE: You can only save the report to an internal network path and not a HTTP path.
NOTE: The default location for Windows (x86) systems is C:\Program Files\Dell and for
Windows (x86_64) systems is C:\Program Files (x86)\Dell.
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