Dell SX User Manual
Dell™ OptiPlex™ SX Systems
Setup and Quick
Reference Guide
Guide de configuration et de référence rapide
Guía de instalación y de referencia rápida
Model DCT
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Dell™ OptiPlex™ SX Systems
Setup and Quick Reference Guide
Model DCT
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Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better
use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of
data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage,
personal injury, or death.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the “Glossary” in the
User’s Guide.
If you purchased a Dell™ n Series computer, any references in this
®
document to Microsoft
Windows® operating systems are not applicable.
____________________
Information in this document is subject to change without notice.
© 2002–2003 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer
Corporation is strictly forbidden.
Trademarks used in this text: Dell, OptiPlex, and the DELL logo are trademarks ofDell Computer
Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation; Intel,
Pentium, and Celeron are registered trademarks of Intel Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest
in trademarks and trade names other than its own.
July 2003 P/N 1U919 Rev. A03
Contents
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Features
CAUTION: Safety Instructions
When Using Your Computer
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
. . . . . . . . . . . . . . . . . . . 7
General
When Working Inside Your Computer
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
. . . . . . . . . . . . . . . . . . . . 9
. . . . . . . . . . . . . . 10
Protecting Against Electrostatic Discharge
Battery Disposal
Getting Started/Setup
. . . . . . . . . . . . . . . . . . . . . . . . 11
. . . . . . . . . . . . . . . . . . . . . . . 12
Determine the Computer’s Placement and Orientation
Installing a Device in the Module Bay
Attaching the Stand
Connecting the AC Adapter
Connecting External Devices
Attaching the Cable Cover
. . . . . . . . . . . . . . . . . . . . . . . 14
. . . . . . . . . . . . . . . . . . . 15
. . . . . . . . . . . . . . . . . . 16
. . . . . . . . . . . . . . . . . . . . 17
. . . . . . . . . . . . . . 13
Attaching the Stand to the Mounting Plate
Finding Information and Assistance
Solving Problems
Troubleshooting Tools
. . . . . . . . . . . . . . . . . . . . . . . . . . 22
. . . . . . . . . . . . . . . . . . . . . . 23
Using the Dell Drivers and Utilities CD
Running the Dell Diagnostics
. . . . . . . . . . . . . . . . 21
. . . . . . . . . . . . . 23
. . . . . . . . . . . . . . . . . . 24
Running the Dell IDE Hard-Drive Diagnostics
. . . . . . . . . . . 11
. . . . . . 12
. . . . . . . . . . . 19
. . . . . . . . . . 25
Contents 3
Regulatory Information . . . . . . . . . . . . . . . . . . . . . . 26
Limited Warranties and Return Policy
. . . . . . . . . . . . . . 27
Limited Warranty for Dell-Branded Hardware Products
(U.S. Only)
. . . . . . . . . . . . . . . . . . . . . . . . . . . 27
"Total Satisfaction" Return Policy (U.S. Only)
Limited Warranty Terms for Dell-Branded Hardware
Products (Canada Only)
. . . . . . . . . . . . . . . . . . . . 31
"Total Satisfaction" Return Policy (Canada Only)
Dell Software and Peripherals (Canada Only)
1-Year End-User Manufacturer Guarantee
(Latin America and the Caribbean Only)
®
Warranty Statement for Pentium® and Celeron®
Intel
Processors Only (U.S. and Canada Only)
. . . . . . . . . . . . 35
. . . . . . . . . . . . 36
. . . . . . . . . . 30
. . . . . . . . 33
. . . . . . . . . . 34
4 Contents
About This Guide
T
USB sl
l
This document contains getting started/setup; solving problems; and safety, regulatory, and
warranty information about your Dell
™ OptiPlex™ computer.
To obtain the latest versions of the documents on your hard drive, go to the Dell Support
website at support.dell.com.
Regulatory Model Number
and Chassis Type
DCT = Ultra small formfactor (USF) computer
Features
wo
and microphone connectors
ots, headphone
power button
button
mounting slot
(insert stand for
vertical position)
module baymodule release
mounting s
stand for hanging
horizontal position)
ot (insert
computer cover/hard-drive
cover release button
Setup and Quick Reference Guide 5
mounting slot (insert
stand for hanging
vertical position)
diagnostic LEDs
cable cover hard-drive cover (open
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module bay computer cover
cover to access module
device locking switch)
power adapter
6 Setup and Quick Reference Guide
chassis-stand
mounting plate
computer
stand
CAUTION: Safety Instructions
Use the following safety guidelines to help ensure your own personal safety and to help protect your
computer and working environment from potential damage.
General
• Do not attempt to service the computer yourself unless you are a trained service technician. Always
follow installation instructions closely.
• To help prevent electric shock, plug the computer and device power cables into properly grounded
electrical outlets. These cables are equipped with 3-prong plugs to help ensure proper grounding. Do
not use adapter plugs or remove the grounding prong from a cable. If you must use an extension
cable, use a 3-wire cable with properly grounded plugs.
• To help avoid the potential hazard of electric shock, do not use your computer during an electrical
storm.
• To help avoid the potential hazard of electric shock, do not connect or disconnect any cables or
perform maintenance or reconfiguration of this product during an electrical storm.
• If your computer includes a modem, the cable used with the modem should be manufactured with a
minimum wire size of 26 American wire gauge (AWG) and an FCC-compliant RJ-11 modular plug.
• Before you clean your computer, disconnect the computer from the electrical outlet. Clean your
computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may
contain flammable substances.
• To help avoid possible damage to the system board, wait 5 seconds after turning off the computer
before disconnecting a device from the computer.
• To avoid shorting out your computer when disconnecting a network cable, first unplug the cable
from the network adapter on the back of your computer, and then from the network jack. When
reconnecting a network cable to your computer, first plug the cable into the network jack, and then
into the network adapter.
Setup and Quick Reference Guide 7
CAUTION: Safety Instructions (continued)
• To help protect your computer from sudden, transient increases and decreases in electrical power,
use a surge suppressor, line conditioner, or uninterruptible power supply (UPS).
• Ensure that nothing rests on your computer’s cables and that the cables are not located where they
can be stepped on or tripped over.
• Do not push any objects into the openings of your computer. Doing so can cause fire or electric
shock by shorting out interior components.
• Keep your computer away from radiators and heat sources. Also, do not block cooling vents. Avoid
placing loose papers underneath your computer; do not place your computer in a closed-in wall unit
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or on a bed, sofa, or rug.
• Do not spill food or liquids on your computer.
• Do not use your computer during an electrical storm unless the AC adapter cable has been
disconnected from the electrical outlet.
• When you use the AC adapter to run the computer, place the AC adapter in a ventilated area, such
as a desk top or on the floor.
• The AC adapter may become hot during normal operation of your computer. Use care when
handling the adapter during or immediately after operation.
8 Setup and Quick Reference Guide
When Using Your Computer
As you use your computer, observe the following safe-handling guidelines.
CAUTION: Do not operate your computer with any cover(s) (including computer covers,
bezels, filler brackets, front-panel inserts, and so on) removed.
• Your computer is equipped with one of the following:
– A fixed-voltage power supply — Computers with a fixed-voltage power supply do not have a
voltage selection switch on the back panel and operate at only one voltage (see the regulatory
label on the outside of the computer for its operating voltage).
– An auto-sensing voltage circuit — Computers with an auto-sensing voltage circuit do not have
a voltage selection switch on the back panel and automatically detect the correct operating
voltage.
– A manual voltage selection switch — Computers with a voltage selection switch on the back
panel must be manually set to operate at the correct operating voltage.
Set the switch to the position that most closely matches the voltage used in your location.
NOTICE: To help avoid damaging a computer with a manual voltage selection switch, set the switch for the
voltage that most closely matches the AC power available in your location. For Japan, the voltage selection
switch must be set to the 115-V position even though the AC power available in Japan is 100 V. Also, ensure
that your monitor and attached devices are electrically rated to operate with the AC power available in your
location.
• Before working inside the computer, unplug the computer to help prevent electric shock or system
board damage. Certain system board components continue to receive power any time the computer
is connected to AC power.
Setup and Quick Reference Guide 9
When Using Your Computer (continued)
When Working Inside Your Computer
Before you open the computer cover, perform the following steps in the sequence indicated.
CAUTION: Do not attempt to service the computer yourself, except as explained in your
online Dell™ documentation or in instructions otherwise provided to you by Dell. Always
follow installation and service instructions closely.
NOTICE: To help avoid possible damage to the system board, wait 5 seconds after turning off the computer
before removing a component from the system board or disconnecting a device from the computer.
Perform an orderly computer shutdown using the operating system menu.
1
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2 Turn off your computer and any devices connected to the computer.
3 Ground yourself by touching an unpainted metal surface on the chassis, such as the metal at the
back of the computer, before touching anything inside your computer.
While you work, periodically touch an unpainted metal surface on the computer chassis to dissipate
any static electricity that might harm internal components.
4 Disconnect your computer and devices, including the monitor, from their electrical outlets. Also,
disconnect any telephone or telecommunication lines from the computer.
Doing so reduces the potential for personal injury or shock.
In addition, take note of these safety guidelines when appropriate:
• When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable
itself. Some cables have a connector with locking tabs; if you are disconnecting this type of cable,
press in on the locking tabs before disconnecting the cable. As you pull connectors apart, keep them
evenly aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that
both connectors are correctly oriented and aligned.
• Handle components and cards with care. Do not touch the components or contacts on a card. Hold
a card by its edges or by its metal mounting bracket. Hold a component such as a microprocessor
chip by its edges, not by its pins.
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace
the battery only with the same or equivalent type recommended by the manufacturer. Do not
dispose of the battery along with household waste. Contact your local waste disposal agency
for the address of the nearest battery deposit site.
10 Setup and Quick Reference Guide
When Using Your Computer (continued)
Protecting Against Electrostatic Discharge
Static electricity can harm delicate components inside your computer. To prevent static damage,
discharge static electricity from your body before you touch any of your computer’s electronic
components, such as the microprocessor. You can do so by touching an unpainted metal surface on the
computer chassis.
As you continue to work inside the computer, periodically touch an unpainted metal surface to remove
any static charge your body may have accumulated.
You can also take the following steps to prevent damage from electrostatic discharge (ESD):
• Do not remove components from their antistatic packing material until you are ready to install the
component in your computer. Just before unwrapping the antistatic packaging, discharge static
electricity from your body.
• When transporting an electrostatic sensitive component, first place it in an antistatic container or
packaging.
• Handle all electrostatic sensitive components in a static-safe area. If possible, use antistatic floor
pads and workbench pads.
Battery Disposal
Your computer uses a lithium coin-cell battery. The lithium coin-cell battery is a long-life battery, and it is
very possible that you will never need to replace it. However, should you need to replace it, see your User’s
Guide.
Do not dispose of the battery along with household waste. Contact your local waste disposal agency for
the address of the nearest battery deposit site.
Setup and Quick Reference Guide 11
Getting Started/Setup
CAUTION: Before performing any of the procedures listed below, read and follow
the safety instructions on page 7.
NOTICE: Do not turn on your computer until all setup steps are completed.
Determine the Computer’s Placement and Orientation
1
NOTE: If you want to orient your computer vertically or horizontally under a desktop or
tabletop, see "Attaching the Stand" on page 14 and "Attaching the Stand to the Mounting Plate"
on page 19.
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NOTICE: Do not place your monitor on the computer. Use a monitor stand.
NOTICE: In a high-vibration environment, when installing the computer under a desktop or
tabletop, use the optional wall-mount bracket instead of the chassis stand. To order this bracket,
contact Dell.
NOTICE: To ensure proper ventilation, do not place your computer vertically on a desktop
without using the computer stand (see "Attaching the Stand").
NOTICE: To ensure proper ventilation, do not block the cooling vents.
12 Setup and Quick Reference Guide
Installing a Device in the Module Bay
2
NOTE: To locate the module device locking switch, remove the hard-drive cover.
Your Dell computer ships with either a floppy drive or an airbay installed in the module bay.
To install a CD, DVD, or second hard drive in the module bay, first remove the airbay and
then install the device.
module device
locking switch
Setup and Quick Reference Guide 13
Attaching the Stand
3
NOTE: If you are installing the computer under a desktop or tabletop, first attach all cables,
and then attach the stand to the mounting plate (see "Attaching the Stand to the Mounting Plate"
on page 19).
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1
Raise the captive screw and slide the chassis stand slat into one of three mounting slots
on the back of the computer.
2 When the stand is in place, tighten the screw.
NOTICE: If your computer is oriented under a desktop or tabletop and is in a high-vibration
environment, use the optional wall-mount bracket instead of the computer stand.
14 Setup and Quick Reference Guide
Connecting the AC Adapter
4
NOTE: The power adapter LED will light when the adapter is properly plugged into a wall
outlet and into the computer.
Connect the power adapter to the connector on the back of the computer.
1
2 Connect the power cable to the power adapter.
NOTICE: The following steps apply to Japan only.
CAUTION: If you decide to connect the green ground wire to an electrical outlet,
do not permit contact between the green ground wire and power leads because
electrical shock, fire, or damage to your computer can occur (see the following
figure).
If you decide not to connect the green ground wire to an electrical outlet, go to step 4.
3 Connect the metal ground connector to the grounding source on the outlet (see the
following figure):
a Loosen the grounding source.
b Slide the metal ground connector behind the grounding source, and then tighten
the grounding source.
grounding source
metal ground connector
4 Connect the AC power cable to the outlet.
Setup and Quick Reference Guide 15
Connecting External Devices
5
NOTE: Connect only one keyboard and one mouse.
CAUTION: To help prevent electric shock, use only the power adapter and power
cable provided, and ensure that they are plugged into a properly grounded power
source.
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SX270SX260
16 Setup and Quick Reference Guide
Connecting a VGA Monitor
If you have a VGA monitor and a DVI connector on the back of your computer, plug the
VGA-DVI adapter into the DVI connector and connect the monitor cable to the adapter as
shown.
Attaching the Cable Cover
6
NOTICE: If you are installing the computer under a desktop or tabletop, do not attach the
cable cover until the computer is firmly attached to the mounting plate (see Step 7, "Attaching
the Stand to the Mounting Plate" on page 19).
NOTICE: If you use the stand on your computer, attach the stand before attaching the cable
cover.
NOTICE: When attaching the cable cover, do not place the computer face-down so that the
surface comes in contact with a hard surface. Doing so may press the power button and may
scratch the face of the computer.
Attach all of the cables to the back of the computer.
1
2 Hold the bottom piece of the cable cover and align the four tabs with the four slots on
the computer’s back panel.
3 Insert the tabs into the slots and slide the piece toward the diagnostic lights (see the
illustration) until it is securely positioned.
Setup and Quick Reference Guide 17
4 Grasp the top piece of the cable cover and align the two tabs with the two slots in the
computer’s back panel.
5 Insert the tabs into the slots and slide the piece toward the diagnostic lights (see the
illustration).
6 Install a security device in the security cable slot (optional).
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security cable
slot
Do not place the
computer facedown on the bezel
18 Setup and Quick Reference Guide
To remove the cable cover, remove the device installed in the security cable slot, if used.
1 Grasp the top piece of the cable cover and slide it to the left until it stops, and then lift
it up and away.
2 To remove the bottom piece of the cable cover, while pressing the lever, slide the piece
to the left until it stops, and then lift it up and away.
Attaching the Stand to the Mounting Plate
7
NOTICE: When installing the computer in the hanging orientation, avoid locations where it will
be bumped by a user’s legs or chair.
CAUTION: Attach the mounting plate to a solid surface capable of supporting
40 lbs (18.1 kg) hanging weight.
NOTE: Before attaching the mounting plate to a surface, first orient yourself with how the
stand will attach to the mounting plate.
Using the four #6 wood screws (0.625 inch; 15.88 mm) provided, attach the mounting
1
plate to a solid surface with a minimum thickness of 1 inch (2.5 cm) (see the
illustration).
2 Orient the computer and stand under the mounting plate approximately 1 inch
(2.5 cm) from the edge of the mounting plate.
Setup and Quick Reference Guide 19
3 Lift the computer and stand, insert the stand into the mounting bracket, and slide the
stand until the release-lever tab is inserted through the slot in the mounting plate.
4 Attach the cable cover (if used).
screw holes (4)
mounting-plate slot
release-lever tab
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NOTICE: When completing your computer setup, secure all cables toward the back of your
work area to prevent the cables from being pulled, tangled, or stepped on.
Turn on the computer, read the software license agreement, and follow the
8
operating system setup instructions on the screen.
solid surface with a
1-inch (2.5 cm)
minimum thickness
Congratulations! You have completed your system setup.
9
20 Setup and Quick Reference Guide
Finding Information and Assistance
What Are You Looking For? Find it Here
• A diagnostic program for my computer
• Drivers for my computer
• My computer documentation
• My device documentation
Drivers and Utilities CD (also known as the
ResourceCD)
You can use this CD to access
documentation, reinstall drivers, or
run diagnostics tools.
• Express Service Code and Service Tag
Number
• Microsoft
• How to remove and replace parts
• Technical specifications
• How to configure system settings
• How to troubleshoot and solve problems
• How to reinstall my operating system Operating System CD
®
Windows® License Label
Express Service Code and Product Key
User’s Guide
Depending on your operating system, double-click the
User’s Guides icon on your desktop or click the Start
button and then click Help and Support to access the
electronic documentation stored on your hard drive.
Located on your computer.
If you reinstall your operating
system, use the Drivers and Utilities
CD to reinstall drivers for the devices
that came with your computer.
Setup and Quick Reference Guide 21
What Are You Looking For? Find it Here
• Latest drivers for my computer
• Answers to technical service and support
questions
• Online discussions with other users and
technical support
• Documentation for my computer
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• Service call status and support history
• Top technical issues for my computer
• Details on my computer configuration
• How to use Windows XP
• Documentation for my computer
• Documentation for devices (such as a
modem)
Dell Support website
The Dell Support website provides several online tools, including:
• Solutions — Troubleshooting tips, Knowledge Base articles
• Community — Online discussion with other Dell customers
• Upgrades — Upgrade information for components, operating
system, drivers, and information about online classes
• Customer Care — Contact information, order status, warranty,
and repair information
• Downloads — Drivers, patches, and software updates
• Reference — Computer documentation, product
specifications, white papers, and a glossary of computer terms
Dell Premier Support website
The Dell Premier Support website is customized for corporate,
government, and education customers. This site may not be
available in all regions.
Windows XP Help and Support Center
1 Click the Start button, and then click Help and Support.
2 Type a word or phrase that describes your problem, and then
click the arrow icon.
3 Click the topic that describes your problem.
4 Follow the instructions shown on the screen.
Solving Problems
Dell provides a number of tools to help you if your system does not perform as expected.
For the latest troubleshooting information available for your system, see the Dell Support
website at support.dell.com. You can also find descriptions of Dell troubleshooting tools in
the section titled "Getting Help" in your online User’s Guide.
If computer problems occur that require help from Dell, write a detailed description of the
error, beep codes, or diagnostics light patterns; record your Express Service Code and
Service Tag Number below; and then contact Dell from the same location as your computer.
See "Finding Information and Assistance" on page 21 for an example of the express service
code and service tag numbers.
Express Service Code:___________________________
Service Tag Number:___________________________
22 Setup and Quick Reference Guide
Troubleshooting Tools
The Dell Diagnostics tests various components in your computer and helps to identify the
cause of computer problems. For more information, see "Running the Dell Diagnostics" on
page 24.
The following features can indicate a possible failure and help you troubleshoot a computer
problem:
• System Lights — Located on the front of the computer.
• Diagnostic Lights — Located on the back of the computer.
• System Messages — Appear on your monitor screen.
• Beep Codes — A series of audible beeps emitted by your computer.
See your User’s Guide for more information about these features.
Using the Dell Drivers and Utilities CD
To use the Dell Drivers and Utilities CD while you are running the Microsoft® Windows®
operating system, perform the following steps:
NOTE: To access device drivers and user documentation, you must use the Drivers and Utilities
CD while you are running Windows.
Turn on the computer and allow it to boot to the Windows desktop.
1
2 Insert the Dell Drivers and Utilities CD into the CD drive.
If you are using the Drivers and Utilities CD for the first time on this computer, the
installation window opens to inform you that the CD is about to begin installation.
3 Click OK to continue.
To complete the installation, respond to the prompts offered by the installation
program.
4 Click Next at the Welcome Dell System Owner screen.
5 Choose the appropriate System Model, Operating System, Device Type, and Topic.
Setup and Quick Reference Guide 23
Drivers for Your Computer
To display a list of device drivers for your computer, perform the following steps:
1 Click My Drivers in the Topic pull-down menu.
The Drivers and Utilities CD scans your computer’s hardware and operating system,
and then a list of device drivers for your system configuration is displayed on the
screen.
2 Click the appropriate driver and follow the instructions to download the driver to your
computer.
To view all available drivers for your computer, click Drivers from the Topic pull-down
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menu.
Running the Dell Diagnostics
The Dell Diagnostics is a program that tests various components in your computer. Run
this program whenever you have a computer problem to help you identify the source of the
problem. You can run the Dell Diagnostics from your hard drive or the Drivers and Utilities
CD.
From the Hard Drive:
NOTICE: If your hard drive fails, run the Dell IDE Hard-Drive Diagnostics (see "Running the
Dell IDE Hard-Drive Diagnostics" on page 25).
Shut down and restart the computer.
1
2 When the DELL™ logo appears, press <F12> immediately.
NOTE: If you receive a message stating that no Diagnostics utility partition has been found,
follow the instructions to run the Dell Diagnostics from your Drivers and Utilities CD.
If you wait too long and the Windows logo appears, continue to wait until you see the
Windows desktop. Then shut down your computer through the Start menu and try
again.
3 When the boot device list appears, highlight Boot to Utility Partition and press
<Enter>.
4 When the Dell Diagnostics Main Menu appears, select the test you want to run.
5 Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics
and restart the computer, close the Main Menu screen.
24 Setup and Quick Reference Guide
From the Drivers and Utilities CD:
1 Insert the Drivers and Utilities CD into the CD drive.
2 Shut down and restart the computer.
When the DELL logo appears, press <F12> immediately.
If you wait too long and the Windows logo appears, continue to wait until you see the
Windows desktop. Then shut down your computer through the Start menu and try
again.
NOTE: This feature changes the boot sequence for one time only. On the next start-up, the
computer boots according to the devices specified in system setup.
3
When the boot device list appears, highlight IDE CD-ROM Device and press
<Enter>.
4 Select the IDE CD-ROM Device option from the CD boot menu.
5 Select the Boot from CD-ROM option from the menu that appears.
6 Ty p e 1 to start the ResourceCD menu.
7 Ty p e 2 to start the Dell Diagnostics.
8 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions
are listed, select the version appropriate for your platform.
9 When the Dell Diagnostics Main Menu appears, select the test you want to run.
10 When the tests are completed, remove the CD.
Running the Dell IDE Hard-Drive Diagnostics
The Dell IDE Hard-Drive Diagnostics is a utility that tests the hard drive to troubleshoot or
confirm a hard-drive failure.
1 Turn on your computer (if your computer is already on, restart it).
2 When F2 = Setup appears in the upper-right corner of the screen, press
<Ctrl><Alt><D>.
3 Follow the instructions on the screen.
If a failure is reported, see "Hard Drive Problems" in your User’s Guide.
Setup and Quick Reference Guide 25
Regulatory Information
Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or
signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades,
obstructs, or repeatedly interrupts a licensed radio communications service. Radio communications services
include but are not limited to AM/FM commercial broadcast, television, cellular services, radar, air-traffic control,
pager, and Personal Communication Services (PCS). These licensed services, along with unintentional radiators
such as digital devices, including computer systems, contribute to the electromagnetic environment.
Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly
together in the electronic environment. While this computer system has been designed and determined to be
compliant with regulatory agency limits for EMI, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause interference with radio communications services, which can
be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one
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or more of the following measures:
• Reorient the receiving antenna.
• Relocate the computer with respect to the receiver.
• Move the computer away from the receiver.
• Plug the computer into a different outlet so that the computer and the receiver are on different branch
circuits.
If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for
additional suggestions.
NOTE: Additional regulatory information regarding your system can be found in your
User’s Guide.
26 Setup and Quick Reference Guide
Limited Warranties and Return Policy
Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, 1-year, 2-year, 3-year,
or 4-year limited warranty. To determine which warranty came with your hardware product(s), see your packing slip
or invoice. The following sections describe the limited warranties and return policy for the U.S., the limited
warranties and return policy for Canada, the manufacturer guarantee for Latin America and the Caribbean, and
®
the Intel
Limited Warranty for Dell-Branded Hardware Products (U.S. Only)
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dellbranded hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR
AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND
IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD
REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR
IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES
DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS
LIMITATION MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED
WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE
SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
Pentium® and Celeron® warranty for the U.S. and Canada.
• Software, including the operating system and software added to the Dell-branded hardware products
through our factory-integration system, third-party software, or the reloading of software
• Non-Dell-branded and Solution Provider Direct products and accessories
• Problems that result from:
– External causes such as accident, abuse, misuse, or problems with electrical power
– Servicing not authorized by Dell
– Usage that is not in accordance with product instructions
– Failure to follow the product instructions or failure to perform preventive maintenance
– Problems caused by using accessories, parts, or components not supplied by Dell
• Products with missing or altered Service Tags or serial numbers
• Products for which Dell has not received payment
Setup and Quick Reference Guide 27
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO
YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or invoice, except for the following
Dell-branded hardware:
• Portable computer batteries carry a 1-year limited warranty.
• Projector lamps carry a 90-day limited warranty.
• Memory carries a lifetime limited warranty.
• Monitors carry the longer of either a 3-year limited warranty or the remainder of the warranty for the Dell
computer to which the monitor will be connected.
www.dell.com | support.dell.com
• Other add-on hardware carries the longer of either a 1-year limited warranty for new parts and a 90-day
limited warranty for reconditioned parts or, for both new and reconditioned parts, the reminder of the
warranty for the Dell computer on which such parts are installed.
The limited warranty on all Dell-branded products begins on the date of the packing slip or invoice. The warranty
period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of
limited warranties, at its discretion, but any changes will not be retroactive.
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your
Dell Service Tag or order number available.
Individual Home Consumers: U.S. Only
Technical Support 1-800-624-9896
Customer Service 1-800-624-9897
Individual Home Consumers who purchased through
an Employee Purchase Program:
Technical Support and Customer Service 1-800-822-8965
Home and Small Business Commercial Customers:
Technical Support and Customer Service 1-800-456-3355
Medium, Large, or Global Commercial Customers,
Healthcare Customers, and Value-Added Resellers
(VARs):
Technical Support and Customer Service 1-800-822-8965
Government and Education Customers:
Technical Support and Customer Service 1-800-234-1490
Dell-Branded Memory
1-888-363-5150
28 Setup and Quick Reference Guide
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