intellectual property laws. Dell™ and the Dell logo are trademarks of Dell Inc. in the United States and/or other
jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.
2015 - 03
Rev. A00
Contents
About this Guide.......................................................................................................5
This guide describes how to perform service and maintenance on an SCv2080 storage system.
Revision History
Document Number: J4580
RevisionDateDescription
A00March 2015Initial release
Audience
The information provided in this Owner’s Manual is intended for use by Dell end users.
Contacting Dell
Dell provides several online and telephone-based support and service options. Availability varies by
country and product, and some services may not be available in your area.
To contact Dell for sales, technical support, or customer service issues go to www.dell.com/support.
•For customized support, enter your system Service Tag on the support page and click Submit.
•For general support, browse the product list on the support page and select your product.
Related Publications
The following documentation is available for the SCv2080 storage system.
•Dell Storage Center SCv2080 Storage System Getting Started Guide
Provides information about an SCv2080 storage system, such as installation instructions and technical
specifications.
•Dell Storage Center SCv2080 Storage System Deployment Guide
Provides information about an SCv2080 storage system, such as hardware features and deployment
instructions.
•Dell Storage Center Release Notes
Contains information about new features and known and resolved issues for the Storage Center
software.
•Dell Storage Center SCv2000 Series Virtual Media Update Instructions
Describes how to install Storage Center software on an SCv2000/SCv2020 storage system using
virtual media. Installing Storage Center software using the Storage Center Virtual Media option is
intended for use only by sites that cannot update Storage Center using standard methods.
•Dell Storage Center Software Update Guide
5
Describes how to upgrade Storage Center software from an earlier version to the current version.
•Dell Storage Center Command Utility Reference Guide
Provides instructions for using the Storage Center Command Utility. The Command Utility provides a
command-line interface (CLI) to enable management of Storage Center functionality on Windows,
Linux, Solaris, and AIX platforms.
•Dell Storage Center Command Set for Windows PowerShell
Provides instructions for getting started with Windows PowerShell cmdlets and scripting objects that
interact with the Storage Center via the PowerShell interactive shell, scripts, and PowerShell hosting
applications. Help for individual cmdlets is available online.
•Dell Storage Client Administrator’s Guide
Provides information about the Dell Storage Client and how it can be used to manage a Storage
Center.
•Dell Enterprise Manager Administrator’s Guide
Contains in-depth feature configuration and usage information
•Dell TechCenter
Provides technical white papers, best practice guides, and frequently asked questions about Dell
Storage products. Go to: http://en.community.dell.com/techcenter/storage/.
6
About the SCv2080 Storage System
The SCv2080 storage system provides the central processing capabilities for the Storage Center
Operating System (OS) and management of RAID storage.
The SCv2080 storage system holds the physical disks that provide storage for the Storage Center. If
additional storage is needed, the SCv2080 also supports a single SC180 expansion enclosure.
SCv2080 Storage System Hardware
The SCv2080 is a 5U storage system that supports up to 84 3.5–inch hot-swappable SAS hard drives
installed in a two‐drawer, three‐row, 14‐column configuration.
The SCv2080 ships with two redundant power supply units, five redundant cooling fans, and up to two
redundant storage controllers. The storage controller contains multiple I/O ports that provide
communication with front-end servers and back-end storage.
SCv2080 Storage System Monitoring and Diagnostics
The Storage Center OS generates alert messages for temperature, I/O module, fan module, disk, and
power conditions for Storage Center components. Use the Dell Storage Client to view these alerts.
The SCv2080 also has LED indicators to notify you of a possible problem with the storage system.
1
NOTE: Dell OpenManage Server Administrator is not available for the SCv2080.
About the SCv2080 Storage System
7
SCv2080 Storage System Front-Panel Features and
Indicators
The SCv2080 front panel shows the storage system chassis and power status.
Figure 1. SCv2080 Front-Panel Features and Indicators
ItemNamePanelDescription
1Drawer-specific
anti-tamper locks
2Drawer-specific left
and right side status
indicators
Locks the drawer shut using a Torx T20
screwdriver until the red arrows point to the
locked icon (away from the center of the
chassis).
•Sideplane OK/Power Good:
– Off — Sideplane card or cable fault
– Green — Sideplane card and cable are
functional (though a fault may be
indicated by one or more of the
following LEDs)
•Drawer Fault: Amber — Sideplane card fault
or drive failure causing loss of availability or
redundancy
•Logical Fault:
– Amber (steady) — Host indicated drive
fault
– Amber (flashing) — Arrays in impacted
state
•Cable Fault: Amber — Cable fault
8
About the SCv2080 Storage System
ItemNamePanelDescription
3Drawer-specific left
and right side
storage system
Activity Bar Graph: Six variable-intensity LEDs
dynamically displaying access of the drives in
that specific drawer.
activity indicators
4Status indicator for
storage system
•Unit ID Display: A numerical display whose
primary function is to display the unit
identification number.
•Input Switch: Not currently used (though it
can be used to set the Unit ID Display, the ID
will be automatically reset by the Storage
Center Operating System)
•Power On/Standby:
– Off — The storage system does not have
power
– Green — The storage system is on
(operational)
– Amber — The storage system is in
standby (not operational)
•Module Fault: Amber when there is a
hardware fault (additionally, an LED may be
lit on a PSU, drawer, DDIC, fan module, or
IO module indicating the part at fault)
•Logical Status: Amber when there is a
change of status or fault from something
other than the storage system itself (this is
usually associated with a disk drive as
indicated by its own fault LED)
•Drawer 1 Fault: Amber when a drive, cable,
or sideplane fault has occurred in drawer 1
About the SCv2080 Storage System
•Drawer 2 Fault: Amber when a drive, cable,
or sideplane fault has occurred in drawer 2
NOTE:
Both drawer fault LEDs (and all contained DDIC
LEDs) will flash when the storage system
indicator is set to On in Storage Client.
9
SCv2080 Storage System Back-Panel Features and
Indicators
The back panel shows power, connectivity, and fault indicators.
Figure 2. SCv2080 Back-Panel Features and Indicators
ItemNameIconDescription
1Optional cable
retention positions
(4)
2Storage controller
(2)
—Locations for optional cable retention brackets.
—Each storage controller module contains:
•Battery backup unit (BBU): Allows the storage controller
to shut down gracefully when a loss of AC power is
detected.
•Back-end ports: Two 6 Gbps SAS ports
•Front-end ports: Fibre Channel ports, iSCSI ports, or SAS
ports
•MGMT port: Embedded Ethernet/iSCSI port, which is used
for system management
NOTE: The MGMT port can share iSCSI traffic if the
Flex Port license is installed.
•REPL port: Embedded iSCSI port, which is typically used
for replication to another Storage Center
3
4Power supply units
10
Cooling fans (5)—Fans that provide cooling for the storage system.
(2)
NOTE: A Flex Port license is required to connect host
servers through the embedded iSCSI ports.
—2.8 kW power supply that provides power for the storage
system.
About the SCv2080 Storage System
ItemNameIconDescription
5Optional cable
retention positions
(4)
6Power switch (2)—Controls power for the storage system. There is one switch for
—Locations for optional cable retention brackets.
each power supply.
SCv2080 Storage Controller Features and Indicators
The SCv2080 includes two storage controllers in two interface slots.
The storage controllers support Fibre Channel, iSCSI, or SAS front-end ports.
SCv2080 Storage Controller with Fibre Channel Front-End Ports
Features and indictors on a storage controller with Fibre Channel front-end ports.
Figure 3. Storage Controller with Four 8 Gb Fibre Channel Front-End Ports
Figure 4. Storage Controller with Two 16 Gb Fibre Channel Front-End Ports
Item Control/FeatureIcon Description
1Battery status indicator
2Battery fault indicator
3MGMT port—10 Mbps, 100 Mbps, or 1 Gbps Ethernet/iSCSI port used for
•Blinking green (on 0.5 sec. / off 1.5 sec.): Battery heartbeat
•Fast blinking green (on 0.5 sec. / off 0.5 sec.): Battery is
NOTE: To use the MGMT port as an iSCSI port for
replication to another Storage Center, a Flex Port license
and replication license are required. To use the MGMT port
as a front-end connection to host servers, a Flex Port
license is required.
4REPL port—10 Mbps, 100 Mbps, or 1 Gbps Ethernet/iSCSI port used for
replication to another Storage Center (requires a replication
license)
NOTE: To use the RELP port as a front-end connection to
host servers, a Flex Port license is required.
5SAS activity indicators—
•Off: Port is off
•Steady green: Port is on, but without activity
•Blinking green: Port is on and there is activity
6Storage controller
On: Storage controller completed POST
module status
7Recessed power off
button
8Storage controller
module fault
Powers down the storage controller if held for more than five
seconds
•Off: No faults
•Steady amber: Firmware has detected an error
•Blinking amber:Storage controller is performing POST
9Recessed reset buttonReboots the storage controller forcing it to restart at the POST
process
10Identification LED
•Off: Identification disabled
•Blinking blue (for 15 sec.): Identification is enabled
•Blinking blue (continuously): Storage controller shut down
to the Advanced Configuration and Power Interface (ACPI)
S5 state
3MGMT port—10 Mbps, 100 Mbps, or 1 Gbps Ethernet port used for storage
system management and access to the BMC
NOTE: To use the MGMT port as an iSCSI port for
replication to another Storage Center, a Flex Port license
and replication license are required. To use the MGMT port
as a front-end connection to host servers, a Flex Port
license is required.
4REPL port—10 Mbps, 100 Mbps, or 1 Gbps Ethernet/iSCSI port used for
replication to another Storage Center
About the SCv2080 Storage System
13
Item Control/FeatureIcon Description
NOTE: To use the RELP port as a front-end connection to
host servers, a Flex Port license is required.
5SAS activity indicators—
•Off: Port is off
•Steady green: Port is on, but without activity
•Blinking green: Port is on and there is activity
6Storage controller
On: Storage controller completed POST
module status
7Recessed power off
button
8Storage controller
module fault
Powers down the storage controller if held for more than five
seconds
•Off: No faults
•Steady amber: Firmware has detected an error
•Blinking amber:Storage controller is performing POST
9Recessed reset buttonReboots the storage controller forcing it to restart at the POST
process
10Identification LED
•Off: Identification disabled
•Blinking blue (for 15 sec.): Identification is enabled
•Blinking blue (continuously): Storage controller shut down
to the Advanced Configuration and Power Interface (ACPI)
S5 state
11USB port
12Diagnostic LEDs (8)—
•Green LEDs 0–3: Low byte hex POST code
•Green LEDs 4–7: High byte hex POST code
13Serial port (3.5 mm mini
Not for customer use.
jack)
14Four or two iSCSI ports
with two LEDs per port
—
•Off: No power
•Steady Amber: Link
•Blinking Green: Activity
15Mini-SAS port BBack-end expansion port B
16Mini-SAS port ABack-end expansion port A
14
About the SCv2080 Storage System
SCv2080 Storage Controller with SAS Front-End Ports
Features and indictors on a storage controller with SAS front-end ports.
Figure 7. SCv2080 Storage Controller with Four 12 Gb SAS Front-End Ports
Item Control/FeatureIcon Description
1Battery status indicator
•Blinking green (on 0.5 sec. / off 1.5 sec.): Battery heartbeat
•Fast blinking green (on 0.5 sec. / off 0.5 sec.): Battery is
3MGMT port—10 Mbps, 100 Mbps, or 1 Gbps Ethernet port used for storage
system management and access to the BMC
NOTE: To use the MGMT port as an iSCSI port for
replication to another Storage Center, a Flex Port license
and replication license are required. To use the MGMT port
as a front-end connection to host servers, a Flex Port
license is required.
4REPL port—10 Mbps, 100 Mbps, or 1 Gbps Ethernet/iSCSI port used for
replication to another Storage Center
NOTE: To use the RELP port as a front-end connection to
host servers, a Flex Port license is required.
5SAS activity indicators—
•Off: Port is off
•Steady green: Port is on, but without activity
•Blinking green: Port is on and there is activity
6Storage controller
On: Storage controller completed POST
module status
7Recessed power off
button
8Storage controller
module fault
Powers down the storage controller if held for more than five
seconds
•Off: No faults
•Steady amber: Firmware has detected an error
•Blinking amber:Storage controller is performing POST
About the SCv2080 Storage System
15
Item Control/FeatureIcon Description
9Recessed reset buttonReboots the storage controller forcing it to restart at the POST
process
10Identification LED
11USB port
12Diagnostic LEDs (8)—
•Off: Identification disabled
•Blinking blue (for 15 sec.): Identification is enabled
•Blinking blue (continuously): Storage controller shut down
to the Advanced Configuration and Power Interface (ACPI)
S5 state
•Green LEDs 0–3: Low byte hex POST code
•Green LEDs 4–7: High byte hex POST code
13Serial port (3.5 mm mini
jack)
14Four Mini-SAS High
Density (HD) ports
15Mini-SAS port BBack-end expansion port B
16Mini-SAS port ABack-end expansion port A
Not for customer use.
—Front-end connectivity ports
NOTE:
The mini-SAS HD ports are for front-end connectivity only and
cannot be used for back-end expansion.
SCv2080 Storage System Fan Module Features and Indicators
SCv2080 storage systems include five fan modules in five interface slots.
Figure 8. SCv2080 Fan Module Features and Indicators
ItemControl/
Feature
1Release latch—Press the release latch to remove the fan module.
2Module OKGreen — Module OK
16
IconDescription
About the SCv2080 Storage System
ItemControl/
Feature
3Fan faultAmber — Loss of communication with the fan module, or
IconDescription
reported fan speed is out of tolerance
SCv2080 Storage System PSU Features and Indicators
SCv2080 storage systems include two Power Supply Units (PSUs) in two interface slots.
Figure 9. SCv2080 PSU Features and Indicators
ItemControl/Feature IconDescription
1Release latch—Press the release latch to remove the PSU.
2PSU fault
•Amber (steady) — PSU fault, PSU not supplying
power
•Amber (flashing) — PSU firmware is downloading
3AC fault
4Power OK
5Power outlet—Power outlet for the storage system.
6Power switch—Controls power for the storage system.
Separate and unique conditions are indicated if all three LEDs are in the same state:
•If all three LEDs are off, then there is no AC power to either PSU.
•If all three LEDs are on, then the General Enclosure Management (GEM) software has lost
communication with the PSU.
About the SCv2080 Storage System
•Amber (steady) — AC power is not detected
•Amber (flashing) — PSU firmware is downloading
•Green (steady) — This PSU is providing power
•Green (flashing) — AC power is present, but this
PSU is in standby mode (the other PSU is providing
power)
17
SCv2080 Storage System Drives
Dell Enterprise hard disk drives (HDDs) and Enterprise Solid-State Drives (eSSDs) are the only drives that
can be installed in an SCv2080 storage system. If a non-Dell Enterprise drive is installed, Storage Center
prevents the drive from being managed.
Each drive is installed in Disk Drive In Carrier (DDIC) and each DDIC includes one status indicator.
Figure 10. DDIC and Status Indicator
ItemFeatureIndicator Code
1DDIC fault indicatorAmber — Drive fault
Amber (flashing) — Flashes in one second intervals when drive
or enclosure indicator is set to On in Dell Storage Client. With
the drive indicator, the containing drawer fault LED will also
flash; with the enclosure indicator, all drives’ and both
drawers’ fault LEDs will flash.
18
About the SCv2080 Storage System
2
Replacing SCv2080 Components
This section describes how to remove and install components of an SCv2080 storage system.
This document assumes that the customer has received the replacement component and is ready to
install it.
Safety Precautions
Always follow these safety precautions to avoid injury and damage to Storage Center equipment.
If equipment described in the document is used in a manner not specified by Dell, the protection
provided by the equipment may be impaired. For your safety and protection, observe the rules described
in the following sections.
NOTE: See the safety and regulatory information that shipped with each Storage Center
component. Warranty information may be included within this document or as a separate
document.
Installation Safety Precautions
Follow these safety precautions:
•Dell recommends that only individuals with rack-mounting experience install an SCv2080 storage
system in a rack.
•You need at least two people to lift the storage system chassis from the shipping box and three
people to install it in the rack. The empty chassis weighs approximately 62kg (137 lbs).
•Make sure the storage system is fully grounded at all times to prevent damage from electrostatic
discharge.
•When handling the storage system hardware, you should use an electrostatic wrist guard (not
included) or a similar form of protection.
The storage system chassis MUST be mounted in a rack; the following safety requirements must be
considered when doing so:
•The rack construction must be capable of supporting the total weight of the installed chassis and the
design should incorporate stabilizing features suitable to prevent the rack tipping or being pushed
over during installation or in normal use.
•When loading a rack with chassis, fill from the bottom up; empty from the top down.
•To avoid danger of the rack toppling over, do not slide more than one chassis out of the rack at a
time.
•The storage system must be operated with low-pressure rear exhaust installation [back pressure
created by rack doors and obstacles not to exceed 5 Pascals (0.5 mm water gauge)].
•The rack design should take into consideration the maximum operating ambient temperature for the
unit, which is 35°C.
Replacing SCv2080 Components
19
Electrical Safety Precautions
Always follow electrical safety precautions to avoid injury and damage to Storage Center equipment.
WARNING: Disconnect power from the storage system when removing or installing components
that are not hot-swappable. When disconnecting power, first power down the storage system
using the Dell Storage Client and then unplug the power cords from all the power supplies in the
storage system.
•Provide a suitable power source with electrical overload protection. All Storage Center components
must be grounded before applying power. Make sure that there is a safe electrical earth connection to
power supply cords. Check the grounding before applying power.
•The plugs on the power supply cords are used as the main disconnect device. Make sure that the
socket outlets are located near the equipment and are easily accessible.
•Know the locations of the equipment power switches and the room's emergency power-off switch,
disconnection switch, or electrical outlet.
•Do not work alone when working with high-voltage components.
•Use rubber mats specifically designed as electrical insulators.
•Do not remove covers from the power supply unit. Disconnect the power connection before
removing a power supply from the storage system.
•Do not remove a faulty power supply unless you have a replacement model of the correct type ready
for insertion. A faulty power supply must be replaced with a fully operational module power supply
within 24 hours.
•Unplug the storage system chassis before you move it or if you think it has become damaged in any
way. When powered by multiple AC sources, disconnect all supply power for complete isolation.
Electrostatic Discharge Precautions
Always follow electrostatic discharge (ESD) precautions to avoid injury and damage to Storage Center
equipment.
Electrostatic discharge (ESD) is generated by two objects with different electrical charges coming into
contact with each other. The resulting electrical discharge can damage electronic components and
printed circuit boards. Follow these guidelines to protect your equipment from ESD:
•Dell recommends that you always use a static mat and static strap while working on components in
the interior of the storage system chassis.
•Observe all conventional ESD precautions when handling plug-in modules and components.
•Use a suitable ESD wrist or ankle strap.
•Avoid contact with backplane components and module connectors.
•Keep all components and printed circuit boards (PCBs) in their antistatic bags until ready for use.
General Safety Precautions
Always follow general safety precautions to avoid injury and damage to Storage Center equipment.
•Keep the area around the storage system chassis clean and free of clutter.
•Place any system components that have been removed away from the storage system chassis or on a
table so that they are not in the way of foot traffic.
•While working on the storage system chassis, do not wear loose clothing such as neckties and
unbuttoned shirt sleeves, which can come into contact with electrical circuits or be pulled into a
cooling fan.
20
Replacing SCv2080 Components
•Remove any jewelry or metal objects from your body because they are excellent metal conductors
that can create short circuits and harm you if they come into contact with printed circuit boards or
areas where power is present.
•Do not lift a storage system chassis by the handles of the power supply units (PSUs). They are not
designed to hold the weight of the entire chassis, and the chassis cover may become bent.
•Before moving a storage system chassis, remove the PSUs to minimize weight.
•Do not remove drives until you are ready to replace them.
NOTE: To ensure proper storage system cooling, hard drive blanks must be installed in any hard
drive slot that is not occupied.
Pre-Replacement Procedures
Perform the procedures described in this section before replacing a component of an SCv2080 storage
system.
Sending Diagnostic Data Using Dell SupportAssist
Use Dell SupportAssist to send diagnostic data to Dell Technical Support Services.
1.Click Send SupportAssist Data Now. The Send Support Assist Data Now dialog box appears.
2.Select Storage Center Configuration and Detailed Logs.
3.Click OK.
Contacting Dell Technical Support Services
Contact Dell Technical Support Services to let them know that you are performing a repair.
Request that Dell Technical Support Services suspend alerts for the storage system and ask for a pre‐
installation system check.
Shutting Down a Storage Controller
If you are replacing a storage controller, use the Dell Storage Client to shut down the storage controller.
About this task
If the storage system has two storage controllers, shutting down one storage controller causes the
Storage Center to fail over to the other storage controller. which continues to process I/O. If the storage
system has only one storage controller, shutting it down results in a system outage.
Steps
1.Click the Hardware tab.
2.In the Hardware tab navigation pane, select the storage controller to shut down.
3.In the right pane, click Shutdown/Restart Controller. The Shutdown/Restart Controller dialog box
appears.
4. Select Shutdown from the drop-down menu.
5.Click OK. The selected storage controller is shut down.
Replacing SCv2080 Components
21
Shutting Down the Storage System
If you are replacing the storage system chassis or rack rails, use the Dell Storage Client to shut down the
storage system.
About this task
CAUTION: Shutting down the storage system results in a system outage.
Steps
1.Select Actions → System → Shutdown/Restart. The Shutdown/Restart dialog box appears.
2.Select Shutdown from the first drop-down menu.
3.Click OK.
After the storage system shuts down, unplug the power cables from the PSUs.
Replacing PSUs
The SCv2080 storage system supports two hot-swappable power supply units (PSUs). If one unit fails, the
second unit continues to provide power to the storage system.
Identifying the Failed PSU
To determine which power supply unit (PSU) failed, use the Dell Storage Client.
1.Click the Hardware tab.
2.In the Hardware tab navigation pane, select the Storage Center.
3.In the Hardware Alerts area, find the hardware alert that identifies the enclosure with the failed
power supply.
Figure 11. Hardware Alert Identifying the Enclosure with the Failed Power Supply
4. In the Hardware tab navigation pane, expand the enclosure identified in the previous step.
22
Replacing SCv2080 Components
5.Select Power Supplies. The status of each power supply is displayed in the Power Supplies tab.
6. Select the failed power supply. The location of the failed power supply is displayed in the Power
Supply View tab.
Figure 12. Rear View of the Enclosure Showing the Failed the Power Supply
Replacing a PSU
Use this procedure to replace a failed power supply unit (PSU).
Prerequisites
1.Use SupportAssist to send diagnostic data to Dell Technical Support Services.
2.Contact Dell Technical Support Services to let them know that you are performing a repair.
About this task
You can replace power supply units one at a time without shutting down the storage system.
Steps
1.Press the power switch to turn off the PSU.
2.Remove the power cable from the securing clip and disconnect the power cable from the PSU.
3.Push the release tab on the PSU to the right and slide it out of the chassis using the handle.
CAUTION: The PSUs are heavy. To avoid injury, use both hands while removing the module.
Replacing SCv2080 Components
23
Figure 13. Removing a PSU
1.Release tab2.Handle
4. Slide the replacement power supply unit into the chassis until it is fully seated and the release tab
clicks into place.
5.Connect the power cable to the power supply unit and make sure the cable is plugged into a power
outlet.
6. Secure the power cable using the clip.
Figure 14. Securing the Power Cable
7.Press the power switch to turn on the PSU.
24
Replacing SCv2080 Components
NOTE: Allow several seconds for the storage system to recognize the PSU and determine its
status. When the PSU is functioning properly, the Power OK indicator turns green and the PSU
fault and AC fault indicators are off.
8. In the Dell Storage Client, make sure that the replacement PSU is recognized and shown as up and
running.
Next steps
1.Use SupportAssist to send diagnostic data to Dell Technical Support Services.
2.Contact Dell Technical Support Services to let them know that you completed a repair.
Replacing Cooling Fan Modules
The SCv2080 storage system supports five cooling fan modules. If one cooling fan module fails, the
remaining fan modules continue to cool the
NOTE: When a cooling fan module fails, the fan speed in the remaining modules increases
significantly to provide adequate cooling. The fan speed decreases gradually when a new cooling
fan module is installed.
Identifying the Failed Cooling Fan Module
To determine which cooling fan module failed, use the Dell Storage Client.
1.Click the Hardware tab.
2.In the Hardware tab navigation pane, select the Storage Center.
3.In the Hardware Alerts area, find the hardware alert that identifies the enclosure with the failed
cooling fan.
storage system.
Figure 15. Hardware Alert Identifying the Enclosure with the Failed Cooling Fan
4. In the Hardware tab navigation pane, expand the enclosure identified in the previous step.
5.Select Cooling Fans. The status of each cooling fan is displayed in the Cooling Fans tab.
Replacing SCv2080 Components
25
6. Select the failed cooling fan. The location of the failed cooling fan module is displayed in the Fan
View tab.
Figure 16. Rear View of the Enclosure Showing the Failed the Cooling Fan Module
Replacing a Cooling Fan Module
Use this procedure to replace a failed cooling fan module.
Prerequisites
1.Use SupportAssist to send diagnostic data to Dell Technical Support Services.
2.Contact Dell Technical Support Services to let them know that you are performing a repair.
About this task
You can replace cooling fan modules one at a time without shutting down the storage system.
Steps
1.Press the release tab and pull the fan module out of the chassis using the handle.
CAUTION: The fan modules are heavy. To avoid injury, use both hands while removing the
module.
26
Replacing SCv2080 Components
Figure 17. Removing a Fan Module
1.Fan module2.Release tab
2.Rotate the replacement fan module so that the release tab and handle are on the right side.
3.Slide the replacement fan module into the chassis until it is fully seated and the release tab clicks into
place.
NOTE: Allow several seconds for the enclosure to recognize the fan module and determine its
status. When functioning properly, the fan module’s Module OK LED turns green and the
Battery fault and Fan fault LEDs are off. In addition, the cooling fan status indicator turns green
in the Dell Storage Client.
4. In the Dell Storage Client, make sure that the replacement fan module is recognized and shown as
up and running.
Next steps
1.Use SupportAssist to send diagnostic data to Dell Technical Support Services.
2.Contact Dell Technical Support Services to let them know that you completed a repair.
Replacing SCv2080 Components
27
Replacing Hard Drives
The SCv2080 storage system supports up to 84 3.5‐inch hot‐swappable hard drives installed in a two‐
drawer, three‐row, 14‐column configuration. Hard drives are connected to a backplane using Disk Drive in
Carrier (DDIC) hard drive carriers.
SCv2080 Storage System Drive Numbering
In an SCv2080 storage system the drives are installed in a two‐drawer, three‐row, 14‐column
configuration.
The drive slots are numbered 1–42 in the top drawer and 43–84 in the bottom drawer. Dell Storage
Client identifies drives as XX-YY, where XX is the number of the unit ID of the storage system, and YY is
the drive position inside the storage system.
Figure 18. Hard Drive Drawers and Numbering
1.Bottom drawer2.Top drawer
Identifying the Failed Hard Drive
To determine which hard drive failed, use the Dell Storage Client.
1.Click the Hardware tab.
2.In the Hardware tab navigation pane, select the Storage Center.
3.In the Hardware Alerts area, find the hardware alert that identifies the enclosure with the failed hard
drive.
4. In the Hardware tab navigation pane, expand the enclosure identified in the previous step and select
Disks. The status of each disk drawer is displayed in the Disks tab.
5.Expand the drawer with the failed hard drive and select the failed hard drive. The location of the
failed hard drive is displayed in the
28
Disk View tab.
Replacing SCv2080 Components
Figure 19. Inside Drawer View Showing the Failed Hard Drive
Replacing a Hard Drive
Use this procedure to replace a failed hard drive.
Prerequisites
1.Use SupportAssist to send diagnostic data to Dell Technical Support Services.
2.Contact Dell Technical Support Services to let them know that you are performing a repair.
About this task
Hard drives can be replaced one at a time without shutting down the storage system.
Steps
1.Find the SCv2080 and drawer containing the failed drive. The drawer fault LED will be lit.
CAUTION: Before opening a drawer, ensure that the Dell Storage Client does not display a
temperature warning. This issue needs to be rectified first to avoid potential drive failure and
data loss.
2.Push and hold both drawer latches toward the center of the drawer and pull the drawer all the way
out until it stops.
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29
Figure 20. Opening a DDIC Drawer
1.Drawer latches (2 per drawer)2.Drawer (2 per chassis)
CAUTION: If the SCv2080 operates for too long (depending on altitude) with drive drawers
open, the enclosure can overheat, causing potential drive failure and data loss. Such use may
invalidate the warranty.
3.Find the failed DDIC by the lit LED.
4. Press the release button to unlatch the DDIC.
5.Wait about ten (10) seconds for the drive to spin down.
6. Slide the DDIC up and out until it is free of the DDIC slot.
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Replacing SCv2080 Components
Figure 21. Removing a DDIC
1.Drive fault LED2.Release button
3.DDIC
NOTE: Leave the drive in the carrier. The replacement drive will come in a carrier and
attempting to remove the carrier can cause the carrier to break.
7.Lower the replacement DDIC into the slot then push and hold the DDIC down while sliding it toward
the back of the enclosure until the DDIC latches to the backplane.
CAUTION: If the DDIC fails to latch, do not use it and request a replacement. If a faulty DDIC
unlatches within a closed drawer, it can make the drawer unable to be opened.
CAUTION: To maintain proper airflow, the drawers must be populated with drives in whole
rows at a time (there are three rows of 14 drives per drawer). The minimum number of drives
in an enclosure is 28 (one full, front row in the top drawer and one full, front row in the
bottom drawer), the number of populated rows between drawers must not differ by more
than one. Populate the rows from the front to the rear of the enclosure.
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Figure 22. Closing a Drawer
8. Close the drawer.
a. Push and hold both drawer releases then push the drawer in slightly.
b. Let go of the releases and push the drawer the rest of the way in until it clicks shut.
9. In the Dell Storage Client, make sure that the replacement hard drive is recognized and shown as up
and running. If the Dell Storage Client informs you that there are unassigned disks, see the Dell Storage Client Administrator’s Guide for instructions on managing unassigned disks.
NOTE: Allow several seconds for the enclosure to recognize the hard drive and determine its
status. When functioning properly, the hard drive indicator turns green in the Dell Storage Client
and the LED on the DDIC is off.
Next steps
1.Use SupportAssist to send diagnostic data to Dell Technical Support Services.
2.Contact Dell Technical Support Services to let them know that you have completed a repair.
Replacing the Storage Controller Battery
Each storage controller contains a hot-swappable battery. The battery supplies enough emergency
power to back up vital information in the event of AC power loss.
Prerequisites
1.Use SupportAssist to send diagnostic data to Dell Technical Support Services.
About this task
Storage controller batteries can be replaced without shutting down the storage system.
Steps
1.Press the release tab and then slide the battery out of the storage controller.
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Replacing SCv2080 Components
Figure 23. Replace the Storage Controller Battery
1.Battery2.Release tab
3.Storage controller
2.Align the replacement battery with the slot on the storage controller.
3.Slide the battery into the storage controller until the release tab clicks into place.
Next steps
1.Use SupportAssist to send diagnostic data to Dell Technical Support Services.
Replacing a Storage Controller
The SCv2080 storage system supports redundant hot-swappable storage controllers.
Storage controllers provide the following data path and storage management functions for the storage
system:
•Monitoring and controlling some storage system environment elements such as temperature, fan,
power supplies, and storage system LEDs
•Controlling access to hard drives
•Communicating storage attributes and states to the storage system
NOTE: Do not return the storage controller battery with the failed storage controller. A new battery
is not included with a replacement
storage controller.
Identify the Failed Storage Controller
To determine which storage controller failed, use the Dell Storage Client .
1.Click the Hardware tab.
2.In the Hardware tab navigation pane, select the Storage Center.
3.In the Hardware Alerts area, find the hardware alert that identifies the enclosure with the failed
storage controller.
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33
Figure 24. Hardware Alert Identifying the Enclosure with the Failed Storage Controller
4. In the Hardware tab navigation pane, expand the Enclosures entry.
5.Click I/O Modules. The status of each storage controller is displayed in the I/O Modules tab.
6. Select the failed storage controller to display its location in the IO Module View tab.
Figure 25. Rear View of the Enclosure Showing the Failed Storage Controller
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Replacing SCv2080 Components
Replace a Single Storage Controller
Use this procedure to replace a single failed storage controller.
Prerequisites
1.Use SupportAssist to send diagnostic data to Dell Technical Support Services.
2.Shut down the storage controller using the Dell Storage Client.
About this task
Storage controllers can be replaced one at a time without shutting down the storage system.
Steps
1.Make sure all of the cables are labeled.
2.Disconnect all of the cables from the storage controller that was shut down.
3.Remove the battery from the storage controller.
4. Squeeze the release tab on the storage controller release lever.
5.Pull the release lever away from the chassis.
6. Grasp the release lever and pull the storage controller away from the chassis.
Figure 26. Replacing a Storage Controller
1.Storage controller2.Release lever
7.Locate the battery removed in a previous step and insert it into the replacement storage controller.
a. Align the battery with the slot on the storage controller.
b. Slide the battery into the storage controller until the release tab clicks into place.
8. Insert the replacement storage controller into the chassis until it is fully seated.
9. Reconnect the cables to the storage controller.
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35
10. Push the release lever toward the chassis until it clicks into place. The storage controller is powered
on.
NOTE: When a storage controller is powered on, there is a one‐minute delay while the storage
controller prepares to boot. During this time, the only indication that the storage controller is
powered on are the LEDs on the storage controller. After the one‐minute delay, the fans and
LEDs turn on as an indication that the storage controller is starting up.
11. In the Dell Storage Client, make sure that the replacement storage controller is recognized and
shown as up and running.
NOTE: If the Storage Center software on the replacement storage controller is older than the
software on the existing storage controller, the storage system updates the replacement
storage controller with the software version on the existing storage controller. The Storage
Center software update on the replacement storage controller may take from 15 to 45 minutes
to complete.
12. Clear the swap status for the temperature sensor and I/O module.
a. Click the Hardware tab.
b. In the Hardware tab navigation pane, expand the enclosure.
c. Select Temperature Sensors.
d. In the right pane, right-click the sensor, then click Request Swap Clear.
e. Select I/O Modules.
f. In the right pane, right-click the module, then click Request Swap Clear.
g. Click the Alerts tab.
h. Right-click the alerts for the temperature sensor and I/O modules, then click Acknowledge.
NOTE: The alerts may not appear immediately. If the alerts do not appear, wait 10 seconds
and then click Refresh.
Next steps
1.Use SupportAssist to send diagnostic data to Dell Technical Support Services.
Replace Both Storage Controllers in Succession
Use this procedure to replace both storage controllers, one at a time.
Prerequisites
1.Use SupportAssist to send diagnostic data to Dell Technical Support Services.
2.Shut down the left storage controller.
About this task
This procedure is useful if you are swapping out degraded, but operational storage controllers.
Steps
1.Make sure all of the cables are labeled.
2.Disconnect all of the cables from the left storage controller
3.Remove the battery from the left storage controller.
4. Squeeze the release tab on the storage controller release lever.
5.Pull the release lever away from the chassis.
6. Grasp the release lever and pull the storage controller away from the chassis.
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Replacing SCv2080 Components
Figure 27. Replacing a Storage Controller
1.Storage controller2.Release level
7.Locate the battery removed in a previous step and insert it into the replacement storage controller.
a. Align the battery with the slot on the storage controller.
b. Slide the battery into the storage controller until the release tab clicks into place.
8. Insert the replacement storage controller into the chassis until it is fully seated.
9. Reconnect all the cables to the left storage controller.
10. Push the release lever toward the chassis until it clicks into place. The storage controller is powered
on.
NOTE: When a storage controller is powered on, there is a one‐minute delay while the storage
controller prepares to boot. During this time, the only indication that the storage controller is
powered on are the LEDs on the storage controller. After the one‐minute delay, the fans and
LEDs turn on as an indication that the storage controller is starting up.
11. In the Dell Storage Client, make sure that the replacement storage controller is recognized and
shown as up and running.
NOTE: If the Storage Center software on the replacement storage controller is older than the
software on the existing storage controller, the storage system updates the replacement
storage controller with the software version on the existing storage controller. The Storage
Center software update on the replacement storage controller may take from 15 to 45 minutes
to complete.
12. Clear the swap status for the temperature sensor and I/O module.
a. Click the Hardware tab.
b. In the Hardware tab navigation pane, expand the enclosure.
c. Select Temperature Sensors.
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37
d. In the right pane, right-click the sensor, then click Request Swap Clear.
e. Select I/O Modules.
f. In the right pane, right-click the module, then click Request Swap Clear.
g. Click the Alerts tab.
h. Right-click the alerts for the temperature sensor and I/O modules, then click Acknowledge.
NOTE: The alerts may not appear immediately. If the alerts do not appear, wait 10 seconds
and then click Refresh.
13. Clear the swap status for the temperature sensor and acknowledge the alert.
a. Click the Hardware tab.
b. In the Hardware tab navigation pane, expand the enclosure.
c. Select Temperature Sensors.
d. In the right pane, right-click the sensor, then click Request Swap Clear.
e. Click the Alerts tab.
f. Right-click the alert and select Acknowledge.
NOTE: The alert may not appear immediately. If the alert does not appear, wait 10 seconds
and then click Refresh.
14. Shut down the other storage controller and repeat the previous steps.
Next steps
1.Use SupportAssist to send diagnostic data to Dell Technical Support Services.
Replace Both Storage Controllers Simultaneously
If you need to replace both storage controllers at the same time, contact Dell Technical Support Services
for assistance.
Replacing Rack Rails
Rack rails are used to install the SCv2080 storage system into a rack.
Prerequisites
1.Use SupportAssist to send diagnostic data to Dell Technical Support Services.
2.Contact Dell Technical Support Services to let them know that you are replacing the rack rails.
3.Shut down the storage system and storage system.
About this task
NOTE: Replacing rack rails must be performed during a scheduled maintenance window when the
Storage Center system is unavailable to the network.
Steps
1.Remove the Hold Down Brackets (HDBs).
a. Remove the fixing screws from the rear of the storage system.
b. Remove the HDBs from the rear of the rack.
2.Remove the storage system from the rack rails.
WARNING: Do not attempt to the lift the storage system by yourself. Always get assistance
when lifting the storage system. If installed above the lower 20U of a rack, a customerprovided mechanical lift must be used to avoid injury.
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Replacing SCv2080 Components
3.Remove the rack rails from the rack.
4. Install the replacement rack rails in the rack.
5.Install the storage system in the rack rails.
6. Install the HDBs.
7.Start up the storage system and storage system.
Post-Replacement Procedures
After replacing a component in the SCv2080 storage system, start up the storage system if it was
previously shut down and use SupportAssist to send diagnostic data to Dell Technical Support Services.
Start up the Storage System
If the storage system was previously shut down, perform this procedure to start it up.
1.Plug the power cables into the PSUs of the storage system.
2.Turn on the storage system by pressing the power switches on the PSUs.
NOTE: When the SCv2080 storage system is powered on, there is a one-minute delay while the
SCv2080 prepares to boot. During this time, the only indication that the SCv2080 is powered
on are the LEDs on the storage controllers. After the one-minute delay, the SCv2080 fans and
LEDs turn on as an indication that the storage system is starting to come up.
3.Use the Dell Storage Client to make sure the replacement part is recognized and shown as up and
running.
Sending Diagnostic Data Using Dell SupportAssist
Use Dell SupportAssist to send diagnostic data to Dell Technical Support Services.
1.Click Send SupportAssist Data Now. The Send Support Assist Data Now dialog box appears.
2.Select Storage Center Configuration and Detailed Logs.
3.Click OK.
Contact Dell Technical Support Services
Contact Dell Technical Support Services to let them know that you completed a repair.
Request that Dell Technical Support Services re-enable alerts for the storage system and ask for a postinstallation system check.
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3
Troubleshooting SCv2080 Components
This section contains basic troubleshooting steps for components inside the SCv2080 storage systems.
Troubleshooting PSUs
Use these steps to troubleshoot Power Supply Units (PSUs).
1.Check the status of the PSU using the Dell Storage Client.
2.Determine the status of the PSU LEDs.
•If the PSU fault indicator is lit, the PSU has failed.
•If the Power OK LED is not lit, check the power cord and power source into which the power
supply is plugged:
– Connect another device to the power source and check whether the device works.
– Connect the power cord to a different power source.
– Replace the power cord.
•If the AC fault LED is lit, this PSU is not supplying power, though the other PSU may still be
supplying power.
3.Reseat the PSU by removing and reinstalling it.
NOTE: Allow several seconds for the storage system to recognize the PSU and determine its
status.
Troubleshooting Fan Modules
Use these steps to troubleshoot fan modules.
1.Check the status of the fan module using the Dell Storage Client.
2.Determine the status of the fan module LEDs.
If the fan fault indicator is lit, the fan module has failed.
3.Reseat the fan module by removing and reinstalling it.
NOTE: Allow several seconds for the storage system to recognize the fan module and
determine its status.
Troubleshooting Disk Drives
Use these steps to troubleshoot disk drives in carriers (DDICs).
1.Check the status of the disk drive using the Dell Storage Client.
2.Determine the status of the DDIC LED.
•If the DDIC fault LED is lit, the hard drive has failed.
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Troubleshooting SCv2080 Components
CAUTION: Confirm that the particular drive contains no user data. The Fault LED alone is
not an indication the drive can be safely removed.
•If the DDIC fault LED is not lit, proceed to the next step.
3.Check the connectors and reseat the DDIC.
CAUTION: Perform this only on unmanaged drives or after you confirm that the particular
drive contains no user data. The Fault LED alone is not an indication that you can safely
remove the drive.
a. Remove the DDIC.
b. Check the DDIC and the backplane to ensure that the connectors are not damaged.
c. Reinstall the DDIC. Make sure the DDIC contacts the backplane.
Troubleshooting Storage Controllers
Use these steps to troubleshoot storage controllers.
1.Check the status of the storage controller using the Dell Storage Client.
2.Check the pins and reseat the storage controller.
a. Remove the storage controller.
b. Verify that the pins on the storage system backplane and the storage controller are not bent.
c. Reinstall the storage controller.
3.Determine the status of the storage controller link status indicators. If the indicators are not green,
check the cables.
a. Shut down the storage controller.
b. Reseat the cables on the storage controller.
c. Restart the storage controller.
d. Recheck the link status indicators. If the link status indicators are not green, replace the cables.
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SCv2080 Technical Specifications
This section contains technical specifications of the SCv2080 storage system.
Technical Specifications
The technical specifications of the SCv2080 storage system are displayed in the following tables.
Drives
SAS hard drivesUp to 84 3.5-inch SAS hot-swappable hard drives (6.0 Gbps)
Storage Controllers
Storage controllersTwo hot-swappable storage controllers with the following IO options:
•Two 16 Gbps Fibre Channel ports
•Four 8 Gbps Fibre Channel ports
•Two 10 Gbps iSCSI ports
•Four 1 Gbps iSCSI ports
•Four 12 Gbps SAS ports
Storage Connectivity
4
ConfigurationsStorage Center supports up to 168 drives on a single redundant-path SAS
chain
An SCv2080 storage system supports one SC180 expansion enclosure
Redundant Array of Independent Disks (RAID)
ControllerTwo hot-swappable storage controllers
ManagementRAID management using Dell Storage Client 2015 R1