Dell SCSI Host User Manual

Dell™ Serial-Attached SCSI

Host Bus Adapter 5/i Integrated

and 5/E Adapter

User’s Guide

Model UCS-50

www.dell.com | support.dell.com

Dell™ Serial-Attached SCSI

Host Bus Adapter 5/i Integrated

and 5/E Adapter

User’s Guide

www.dell.com | support.dell.com

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

____________________

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, P owerEdg e, PowerVault, and OpenManage are trademarks of Dell Inc.; Intel is a registered

trademark of Intel Corporation; Microsoft, Windows, and Windows Server are registered trademarks, and Windows Vista is a trademark of Microsoft Corporation; Novell, NetWare, and SUSE are registered trademarks of Novell, Inc. in the United States and other countries; Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat, Inc.; DR-DOS is a registered trademark of DRDOS, Inc.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model UCS-50

January 2007 P/N KD534 Rev. A01

CAUTION: Safety Instructions. . . . . . . . . . . . . . . . . . . . . 7

SAFETY: General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

SAFETY: When Working Inside Your System

SAFETY: Protecting Against Electrostatic Discharge

. . . . . . . . . . . . . . . . . . . 7

. . . . . . . . . . . . . . . 8

1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2 SAS 5 HBA Features

LED Port Activity Feature (SAS 5/E Adapter Only). . . . . . . . . . . . . . . . 12

. . . . . . . . . . . . . . . . . . . . . . . . . . . 11

3 Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Installing the SAS 5/E Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . 13

4 Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Creating a Driver Diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installing the Driver During Windows Operating System Installation

Installing a Windows Driver for a New SAS 5 HBA

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

. . . . . . . . . . . . . . . 18

Updating an Existing Windows Driver

Installing the Red Hat Enterprise Linux Driver

Creating a Driver Diskette Installing the Driver Installing the Driver Using an Update RPM

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

. . . . . . . . . . . . . . . . . . . . . 19

. . . . . . . . . . . . . . . . . . . . . . . . . 20

. . . . . . . . . . . . . . . . . 19

. . . . . . . . . . . . . . . . . 21

Contents 3

Installing the SUSE Linux Enterprise Server Driver. . . . . . . . . . . . . . . 21

Installing the Driver Using an Update RPM

. . . . . . . . . . . . . . . . . 21

Installing SUSE Linux Enterprise Server Using the Driver Update Diskette

. . . . . . . . . . . . . . . . . . . . . . . . . 22

Upgrading the Kernel

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

5 SAS 5 BIOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

POST Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

BIOS Fault Code Messages

Configuration Utility

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Starting the Configuration Utility Functions Performed

. . . . . . . . . . . . . . . . . . . . . . . . . 25

. . . . . . . . . . . . . . . . . . . . . . 26

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

BIOS Boot Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

General Problems

Physical Disk Related Issues

Configuration Utility Error Messages

BIOS Error Messages

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

. . . . . . . . . . . . . . . . . . . . . . . . . . 28

. . . . . . . . . . . . . . . . . . . . . . 28

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

A Updating the Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . 33

B Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

4 Contents

Firmware Update Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Obtaining Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Technical Support and Customer Service Online Services

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Automated Order-Status Service

Dell Enterprise Training

Problems With Your Order

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

. . . . . . . . . . . . . . . . . 35

. . . . . . . . . . . . . . . . . . . . . . 36

Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Returning Items for Warranty Repair or Credit

Before You Call

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

. . . . . . . . . . . . . . . . . 37

C Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

FCC Notices (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

FCC, Class A

Industry Canada (Canada Only)

Industry Canada, Class A

CE Notice (European Union)

European Union, Class A

Corporate Contact Details (Taiwan Only)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

. . . . . . . . . . . . . . . . . . . . . . . . . 40

. . . . . . . . . . . . . . . . . . . . . . . . . . 40

. . . . . . . . . . . . . . . . . . . . . . . . . . . 41

. . . . . . . . . . . . . . . . . . . . . . . . . . 41

. . . . . . . . . . . . . . . . . . . . 48

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Index

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Contents 5

6 Contents

CAUTION: Safety Instructions

Use the following safety guidelines to help ensure your own personal safety and to help protect your system and working environment from potential damage.

NOTE: See the safety and caution statements in the documentation that came with your Dell™ PowerEdge™ system or

Dell PowerVault™ storage system.

SAFETY: General

• Observe and follow service markings. Do not service any product except as explained in your user documentation. Opening or removing covers that are marked with the triangular symbol with a lightning bolt may expose you to electrical shock. Components inside these compartments should be serviced only by a trained service technician.

• If any of the following conditions occur, unplug the product from the electrical outlet and replace the part or contact your trained service provider:

– The power cable, extension cable, or plug is damaged.

– An object has fallen into the product.

– The product has been exposed to water.

– The product has been dropped or damaged.

– The product does not operate correctly when you follow the operating instructions.

• Use the product only with approved equipment.

• Operate the product only from the type of external power source indicated on the electrical ratings label. If you are not sure of the type of power source required, consult your service provider or local power company.

• Handle batteries carefully. Do not disassemble, crush, puncture, short external contacts, dispose of in fire or water, or expose batteries to temperatures higher than 60 degrees Celsius (140 degrees Fahrenheit). Do not attempt to open or service batteries; replace batteries only with batteries designated for the product.

SAFETY: When Working Inside Your System

Before you remove the system covers, perform the following steps in the sequence indicated.

CAUTION: Except as expressly otherwise instructed in Dell documentation, only trained service technicians are authorized

to remove the system cover and access any of the components inside the system.

NOTICE: To help avoid possible damage to the system board, wait 5 seconds after turning off the system before removing

a component from the system board or disconnecting a peripheral device.

Turn off the system and any devices.

Ground yourself by touching an unpainted metal surface on the chassis before touching anything inside the system.

While you work, periodically touch an unpainted metal surface on the chassis to dissipate any static electricity that might harm internal components.

Disconnect your system and devices from their power sources. To reduce the potential of personal injury or shock, disconnect any telecommunication lines from the system.

Safety Instructions 7

In addition, take note of these safety guidelines when appropriate:

• When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before disconnecting the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, make sure that both connectors are correctly oriented and aligned.

• Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a microprocessor chip by its edges, not by its pins.

SAFETY: Protecting Against Electrostatic Discharge

Electrostatic discharge (ESD) events can harm electronic components inside your computer. Under certain conditions, ESD may build up on your body or an object, such as a peripheral, and then discharge into another object, such as your computer. To prevent ESD damage, you should discharge static electricity from your body before you interact with any of your computer’s internal electronic components, such as a memory module. You can protect against ESD by touching a metal grounded object (such as an unpainted metal surface on your computer’s I/O panel) before you interact with anything electronic. When connecting a peripheral (including handheld digital assistants) to your computer, you should always ground both yourself and the peripheral before connecting it to the computer. In addition, as you work inside the computer, periodically touch an I/O connector to remove any static charge your body may have accumulated.

You can also take the following steps to prevent damage from electrostatic discharge:

• When unpacking a static-sensitive component from its shipping carton, do not remove the component from the antistatic packing material until you are ready to install the component. Just before unwrapping the antistatic package, be sure to discharge static electricity from your body.

• When transporting a sensitive component, first place it in an antistatic container or packaging.

• Handle all electrostatic sensitive components in a static-safe area. If possible, use antistatic floor pads and work bench pads.

8 Safety Instructions

Overview

The Dell™ Serial-Attached SCSI (SAS) 5 Host Bus Adapters (HBAs) are the next generation of enterprise-class storage controllers. They are not backward compatible with the previous generation of SCSI devices.

The SAS 5 HBAs are a half-length, full-size PCI-E card. They have four or eight serial connectors to support Dell-compliant SAS and Serial ATA devices. The SAS 5/E Adapter communicates with the physical disks using two x4 external connectors and the SAS 5/i Integrated communicates using a x4 internal SAS connection.

The SAS 5 HBAs are supported on platforms with PCI-E x8 or x16 connectors.

Figure 1-1. SAS 5/E Adapter

1 two x4 external connectors 2 PCI-E connector

Overview 9

Figure 1-2. SAS 5/i Integrated

1 PCI-E connector 2 one x4 internal connector

10 Overview

SAS 5 HBA Features

This section provides the specifications of the Dell™ Serial-Attached SCSI (SAS) 5 Host Bus Adapters (HBAs). The following table compares the specifications of the SAS 5/E Adapter and SAS 5/i Integrated.

Table 2-1. Specification of SAS 5 HBAs

Specification SAS 5/E Adapter SAS 5/i Integrated

SAS technology Yes Yes

Support for x4, x8, or x16 FullSize PCI Express Host Interface

Form Fa ctor

I/O controller (IOC)

Operating voltage requirements +12V, +3.3V, +3.3Vaux +12V, +3.3V, +3.3Vaux

Communication to the system PCI-E lanes PCI-E lanes

Communication to end devices SAS Links SAS Links

Connectors 2 x4 External 1 x4 Internal

Lead Free Yes Yes

Supported operating systems

Dell-compliant SAS and SATA compatibility

Dell-supported direct connected end devices

Ye s Ye s

Full-Size, Half-Length PCI Adapter

LSI SAS 1068 LSI SAS 1068

Core Speed: 255 MHz Core Speed: 255 MHz

Microsoft Server and Windows Server 2003 Family, Windows Vista™, Red Hat Versions 3, 4, and 5, SUSE Linux Enterprise Server Versions 9 and 10.

Ye s Ye s

Dell-supported external storage enclosure and Dell-supported external tape devices.

Windows® 2000

Enterprise Linux®

Full-Size, Half-Length PCI Adapter

Microsoft Windows 2000 Server

and Windows Server Family, Windows Vista, Red Hat Enterprise Linux Versions 3, 4, and 5, SUSE Linux Enterprise Server Versions 9 and 10.

Dell-compliant physical disks

2003

SAS 5 HBA Features 11

Table 2-1. Specification of SAS 5 HBAs (continued)

Specification SAS 5/E Adapter SAS 5/i Integrated

Hot add / Hot remove of end devices

SMART error support through management applications

Support for mixed physical disks sizes

Support for external tape drive Yes No

Port activity/status LEDs Yes No

Ye s Ye s

LED Port Activity Feature (SAS 5/E Adapter Only)

SAS 5/E Adapter controllers are equipped with port activity/status light-emitting diodes (LEDs). These LEDs enable you to quickly determine the status of an external SAS port. Each x4 connector has its own set of LEDs.

The following table describes the color of the LEDs and corresponding SAS port state.

Table 2-2. x4 Connector LEDs Description

LEDs Color SAS Port State

Off It means any one of the following:

• Power is on.

• Port has been reset.

• All links in the port are either disconnected or the cable is disconnected.

Green All links in the port are connected and functional.

Amber One or more links in the port is not connected. This is only applicable in a wide port

configuration.

12 SAS 5 HBA Features

Hardware Installation

This chapter describes how to install the Dell™ Serial-Attached SCSI (SAS) 5/E Adapter.

NOTE: See your system’s Hardware Owner’s Manual for instructions on installing the SAS 5/i Integrated.

Installing the SAS 5/E Adapter

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of

the components inside the system. Authorized service technicians: Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

Unpack the SAS 5/E Adapter and check for damage.

NOTE: See "Getting Help" on page 35 if the adapter is damaged.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. See your system’s

Disconnect the system from the network and remove the cover of the system. See your system’s

Hardware Owner’s Manual

Select an appropriate

aligned with the PCI-E slot you have selected.

NOTE: The SAS 5/E Adapter must be placed in the expansion slot and the SAS 5/i Integrated adapter

must be placed in the embedded slot. See your system documentation for more information about the PCI-E slots.

Align the SAS 5/E Adapter to the PCI-E slot you have selected.

Insert the adapter gently, but firmly, until the adapter is firmly seated in the PCI-E slot. See Figure 3-1.

Hardware Owner’s Manual

for more information on opening the system.

PCI-E slot. Remove the blank filler bracket on the back of the system

for more information on power supplies.

Hardware Installation 13

Figure 3-1. Installing a SAS 5/E Adapter

1 filler bracket 2 PCI bracket 3 bracket screw

4 SAS 5/E Adapter 5 PCI-E slot

Tighten the bracket screw, if any, or use the system’s retention clips to secure the adapter to the

system’s chassis.

Replace the cover of the system. See your system’s

Hardware Owner’s Manual

for more information on

closing the system.

14 Hardware Installation

Connect the cable from the external enclosure to the adapter. See Figure 3-2.

NOTE: The external cable can be connected to either of the two external connectors.

Figure 3-2. Connecting the Cable From the External Enclosure

1 cable from the external enclosure 2 connector on the adapter

Reconnect the power cable(s) and network cables, and then turn on the system.

NOTE: Ensure that you do not connect a hard disk and tape drive to the same SAS 5/iR Adapter.

NOTE: For information on connecting your SAS 5i/R controller to a tape drive see your system’s

Hardware Owner’s Manual.

NOTE: Installing an operating system on a disk attached to the SAS 5/E is not supported.

Hardware Installation 15

16 Hardware Installation

+ 40 hidden pages