Dell S2721HGF Service manual

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Dell 27 Curved Gaming Monitor
-S2721HGF
User’s Guide
Model: S2721HGF Regulatory model: S2721HGFt
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NOTE: A NOTE indicates important information that helps you make better use of your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Copyright © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks
are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
2020 – 07
Rev. A00
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Contents
Safety instructions..............................5
About your monitor .............................6
Package contents . . . . . . . . . . . . . . . . . . . . . . . . . 6
Product features. . . . . . . . . . . . . . . . . . . . . . . . . .7
Identifying parts and controls. . . . . . . . . . . . . . . . . . .8
Front view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Back view
Bottom view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Monitor specifications. . . . . . . . . . . . . . . . . . . . . . .11
Resolution specifications . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Preset display modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Physical characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Environmental characteristics . . . . . . . . . . . . . . . . . . . . . . . . 15
Power management modes . . . . . . . . . . . . . . . . . . . . . . . . . 16
Pin assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Plug-and-Play . . . . . . . . . . . . . . . . . . . . . . . . . . 19
LCD monitor quality and pixel policy . . . . . . . . . . . . . . 19
Ergonomics . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Handling and moving your display. . . . . . . . . . . . . . . . 22
Maintenance guidelines . . . . . . . . . . . . . . . . . . . . . 23
Cleaning your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Setting up the monitor..........................24
Connecting the stand . . . . . . . . . . . . . . . . . . . . . . 24
Using the tilt and vertical extension . . . . . . . . . . . . . . 27
Connecting your monitor . . . . . . . . . . . . . . . . . . . . 28
Organizing your cables . . . . . . . . . . . . . . . . . . . . . 29
Securing your monitor using Kensington lock (optional) . . . 29
Removing the monitor stand . . . . . . . . . . . . . . . . . . 30
Wall mounting (Optional) . . . . . . . . . . . . . . . . . . . . 31
Contents | 3
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Operating the monitor ..........................32
Turning on the monitor . . . . . . . . . . . . . . . . . . . . . 32
Using the joystick control . . . . . . . . . . . . . . . . . . . . 32
Using the rear-panel controls . . . . . . . . . . . . . . . . . . 33
Using the On-Screen Display (OSD) menu . . . . . . . . . . . 35
Accessing the menu system . . . . . . . . . . . . . . . . . . . . . . . . .35
OSD warning messages . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Locking the rear-panel control buttons . . . . . . . . . . . . . . . . . . .47
Setting the maximum resolution. . . . . . . . . . . . . . . . . . . . . . .48
Troubleshooting ...............................49
Self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Built-in diagnostics . . . . . . . . . . . . . . . . . . . . . . . 51
Common problems. . . . . . . . . . . . . . . . . . . . . . . . 52
Product specific problems . . . . . . . . . . . . . . . . . . . 54
Appendix.....................................55
FCC notices (U.S. only) and other regulatory information . . . 55
Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . 55
Outline Dimension .............................56
4 | Contents
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Safety instructions

WARNING: Use of controls, adjustments, or procedures other than those
specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards.
• Place the monitor on a solid surface and handle it carefully. The screen is fragile and can be damaged if dropped or hit sharply.
• Always be sure that your monitor is electrically rated to operate with the AC power available in your location.
• Keep the monitor in room temperature. Excessive cold or hot conditions can have an adverse effect on the liquid crystal of the display.
• Do not subject the monitor to severe vibration or high impact conditions. For example, do not place the monitor inside a car trunk.
• Unplug the monitor when it is going to be left unused for an extended period of time.
• To avoid electric shock, do not attempt to remove any cover or touch the inside of the monitor.
For information on safety instructions, see the Safety, Environmental, and Regulatory Information (SERI).
Safety instructions | 5
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About your monitor

Package contents

Your monitor ships with the components shown in the table below. If any component is missing, contact Dell. For more information, see Contact Dell.
NOTE: Some components may be optional and may not ship with your
monitor. Somefeatures may not be available in certain countries.
Display
Stand riser
6 | About your monitor
Stand base
Power cable (varies by country)
HDMI cable
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• Quick Setup Guide
• Safety, Environmental, and Regulatory Information

Product features

The Dell S2721HGF monitor has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD), and LED backlight. The monitor features include:
• 68.47 cm (27 in.) viewable area (Measured diagonally) 1920 x 1080 (16:9) resolution, plus full-screen support for lower resolutions.
• Color gamut of 72% NTSC, CIE 1931, and 83% NTSC, CIE 1976.
• Digital connectivity with DisplayPort and HDMI.
• Tilt and height adjustment capabilities.
• Removable pedestal stand and Video Electronics Standards Association (VESA™) 100 mm mounting holes for flexible mounting solutions.
• Plug and play capability if supported by your computer.
• On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.
• Game enhanced features such as Timer, Frame Rate Counter and Dark Stabilizer in addition to enhanced game modes such as FPS, MOBA/RTS, SPORTS, or RPG , and 3 additional game modes to personalize your preferences.
• Power and OSD buttons lock.
• Security lock slot.
• Stand lock.
• 0.5 W standby power when in the sleep mode.
• AMD FreeSync™ Premium for fluid, tear-free gameplay.
• Premium Panel Exchange for peace of mind.
• Optimize eye comfort with a flicker-free screen and ComfortView feature which minimizes blue light emission.
WARNING: The possible long-term effects of blue light emission from the
monitor may cause damage to the eyes, including eye fatigue, digital eye strain, and so on. ComfortView feature is designed to reduce the amount of blue light emitted from the monitor to optimize eye comfort.
About your monitor | 7
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Identifying parts and controls

Front view

Label Description Use 1 Power On/Off button (with LED
indicator)
To turn the monitor on or off.
1
1
8 | About your monitor
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Back view

7
1 2
3 4 5
6
1 2
3 4 5
7
6
Label Description Use
1 VESA mounting holes (100 mm x
100 mm-behind attached VESA cover)
2 Regulatory label Lists the regulatory approvals.
3 Stand release button Releases stand from the monitor.
4 Joystick Use it to control the OSD menu.
5 Function buttons For more information, see Operating the
6 Barcode, serial number, and Service
Tag label
7 Cable-management slot Use to organize cables by inserting them
Wall mount monitor using VESA­compatible wall mount kit (100 mm x 100 mm).
monitor.
Refer to this label if you need to contact Dell for technical support. The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your computer and access warranty information.
through the slot.
About your monitor | 9
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Bottom view

1 2 4 5 63 7
1 2 3 4 5 6 7
Label Description Use
1 Power connector Connect the power cable (shipped with your monitor).
2 Security lock slot Secures monitor with security cable lock (sold separately).
3 Stand lock Lock the stand to the monitor using a M3 x 6 mm screw
(screw not included).
4 HDMI port
(HDMI 1)
5 HDMI port
(HDMI 2)
6 DisplayPort Connect your computer with the DisplayPort cable.
7 Headphone port Connect a headphone
Connect your computer with the HDMI cable (shipped with your monitor).
Connect your computer with the HDMI cable (shipped with your monitor).
10 | About your monitor
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Monitor specifications

Screen type Active matrix - TFT LCD
Panel Type VA
Aspect ratio 16:9
Viewable image dimensions
Diagonal 684.7 mm (27 in.)
Active Area
Horizontal 596.74 mm (23.49 in.)
Vertical 335.66 mm (13.21 in.)
2
Area 200301.7 mm
Pixel pitch 0.3108 mm x 0.3108 mm
Pixel per inch (PPI) 81.59
Viewing angle Horizontal 178° (typical) Vertical 178° (typical) Brightness 350 cd/m² (typical)
Contrast ratio 3000 to 1 (typical)
Curvature Curvature 1500R
Display screen coating Anti-glare treatment of the front polarizer (3H) hard
coating
Backlight LED edgelight system
Response Time (Gray to Gray)
8 ms (Fast mode) 6 ms (SuperFast mode) 4 ms (Extreme mode) 1 ms (MPRT mode)
NOTE: In Extreme mode, slight artifacts may be encountered due to overdriving for fast speed and responsiveness. Use Super Fast/Fast mode for optimal front of screen experience and game play.
Color depth 16.7 million colors
Color gamut* 72% NTSC, CIE 1931, and 83% NTSC, CIE 1976
Connectivity • 1 x DisplayPort 1.2 port
• 2 x HDMI 1.4 port
• 1 x Audio headphone port (3.5 mm jack)
(310.30 in.2)
About your monitor | 11
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Border width (edge of monitor to active area)
To p 7.70 mm
Left/Right 7.70 mm
Bottom 20.80 mm
Adjustability
Height adjustable stand 100 mm
Tilt -5° to 21°
Cable management Yes
Dell Display Manager (DDM) Compatibility
Security Security lock slot (cable lock sold separately)
* At panel native only, under Custom Mode preset.

Resolution specifications

Easy Arrange and other key features
Resolution
specifications
Maximum preset resolution
Horizontal scan range 30 kHz to 170 kHz
Vertical scan range
Video display capabilities (HDMI & DisplayPort alternate mode)
1920 x 1080 at 144 MHz 1920 x 1080 at 144 MHz
HDMI DisplayPort
48 Hz to 144 Hz
480p@60Hz, 576p@50Hz, 720p@50Hz,
720p@60Hz,
1080p@50Hz, 1080p@60Hz,1080p@120Hz
12 | About your monitor
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Preset display modes

VESA 640 x 480
37.57531.5
-/-
CVT 1280 x 800
49.7
59.81
83.5
+/+
1920 x 1080
137.26
119.982
285.5
+/+
Display Mode Horizontal
Frequency (kHz)
VGA 720 x 400 31.47 70.08 28.322 - /+ VGA 640 x 480 31.47 59.94 25.175 -/-
VESA 800 x 600 37.8 8 60.317 40 +/+ VESA 800 x 600 46.88 75 49.5 +/+ VESA 1024 x 768 48.36 60.004 65 -/­VESA 1024 x 768 60.02 75.029 78.75 +/+ MAC 1152 x 864 67.5 75 108 +/+
VESA 1280 x 1024 64 60.02 108 +/+ VESA 1280 x 1024 80 75.02 135 + /+ VESA 1366 x 768 4 7.7 59.79 85.5 +/+ VEST 1680 x 1050 65.29 59.954 146.25 +/+ CVT 1920 x 1080 6 7. 5 60 148.5 +/+
1920 x 1080 166.608 144 339.88 +/+
Vertical frequency (Hz)
Pixel Clock (MHz)
Sync Polarity (Horizontal/ Vertical)
About your monitor | 13
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Electrical specifications

Video input signals • Digital video signal for each dierential line
Per dierential line at 100 ohm impedance
• DisplayPort /HDMI signal input support
Input voltage/ frequency/current 100-240 VAC / 50 or 60 Hz ± 3 Hz / 1.5 A
(maximum)
Inrush current 120 V: 30 A (Max.)
240 V: 60 A (Max.)

Physical characteristics

Connector type • One DisplayPort
• Two HDMI 1.4 ports
• One headphone port
Signal cable type HDMI 1.8 m cable
Dimensions (with stand)
Height (extended)
Height (compressed)
Width
Depth
Dimensions (without stand)
Height
Width
Depth
Stand dimensions
Height (extended)
Height (compressed) 337.0 mm (13.30 in.)
Width
Depth
Weight
Weight with packaging 8.86 kg (19.53 lb)
Weight with stand assembly and cables
Weight without stand assembly (For wall mount or VESA mount considerations - no cables)
Weight of stand assembly 1.54kg (3.4 lb)
493.2 mm (19.42 in.)
393.0 mm (15.50 in.)
608.4 mm (23.95 in.)
190.4 mm (7.49 in.)
364.1 mm (14.34 in.)
608.4 mm (23.95 in.)
96.3 mm (3.79 in.)
386.0 mm (15.20 in.)
230.2 mm (9.06 in.)
190.4 mm (7.49 in.)
5.6 kg (12.34 lb)
4.06kg (8.95 lb)
14 | About your monitor
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Environmental characteristics

Compliant Standards
• RoHS Compliant
• BFR/PVC Free monitor (excluding external cables)
• Arsenic-Free glass and Mercury-Free for the panel only Temperature
Operating 0°C to 40°C (32°F to 104°F) Non-operating –20°C to 60°C (–4°F to 140°F)
Humidity
Operating 10% to 80% (non-condensing) Non-operating 5% to 90% (non-condensing)
Altitude Operating 5,000 m (16,404 ft) (maximum) Non-operating 12,192 m (40,000 ft) (maximum) Thermal dissipation 156.96 BTU/hour (maximum)
92.13 BTU/hour (typical)
About your monitor | 15
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Power management modes

If you have VESA’s DPM-compliant video card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use. This is referred to as power save mode*. If the computer detects input from the keyboard, mouse, or other input devices, the monitor automatically resumes functioning. The following table shows the power consumption and signaling of this automatic power saving feature.
VESA Modes
Normal operation
Active-off mode
Horizontal Sync
Vertical Sync
Video Power Indicator Power
Consumption
Active Active Active White 46 W (maximum)**
27 W (typical)
Inactive Inactive Off White
Less than 0.5 W
(Glowing)
Switch off - - - Off Less than 0.3 W
Power Consumption P
on
18.76 W
The OSD operates only in the normal operation mode. If you press any button in the active-off mode, the following message is displayed:
Dell 27 Gaming Monitor
No DP signal from your device.
Press any key on the keyboard or move the mouse or wake it up.
If there is no display, press the monitor button again to select the correct
input source.
S2721HGF
*Zero power consumption in OFF mode can only be achieved by disconnecting the AC mains cable from the monitor.
**Maximum power consumption with maximum luminance.
This document is informational only and reflects laboratory performance. Your product may perform differently, depending on the software, components and peripherals you ordered and shall have no obligation to update such information. Accordingly, the customer should not rely upon this information in making decisions about electrical tolerances or otherwise. No warranty as to accuracy or completeness is expressed or implied. Activate the computer and the monitor to gain access to the OSD.
NOTE:
P
: Power consumption of On Mode measured with default setting and
on
reference to Energy Star test method.
16 | About your monitor
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Pin assignments

DisplayPort
Pin number
1 ML3(n) 11 GND
2 GND 12 ML0(p)
3 ML3(p) 13 CONFIG1
4 ML2(n) 14 CONFIG2
5 GND 15 AUX CH (p)
6 ML2(p) 16 GND
7 ML1(n) 17 AUX CH (n)
8 GND 18 Hot Plug Detect
9 ML1(p) 19 Return
10 ML0(n) 20 DP_PWR
20-pin side of theconnected signal cable
Pin number
20-pin side of theconnected signal cable
About your monitor | 17
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HDMI port
Pin number 19-pin side of
theconnected signal cable
1 TMDS DATA 2+ 11 TMDS CLOCK SHIELD
2 TMDS DATA 2 SHIELD 12 TMDS CLOCK-
3 TMDS DATA 2- 13 CEC
4 TMDS DATA 1+ 14 Reserved (N.C. on device)
5 TMDS DATA 1 SHIELD 15 DDC CLOCK (SCL)
6 TMDS DATA 1- 16 DDC DATA (SDA)
7 TMDS DATA 0+ 17 DDC/CEC Ground
8 TMDS DATA 0 SHIELD 18 +5 V POWER
9 TMDS DATA 0- 19 HOT PLUG DETECT
10 TMDS CLOCK+
Pin number
19-pin side of theconnected signal cable
18 | About your monitor
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Plug-and-Play

You can install the monitor in any Plug-and-Play-compatible system. The monitor automatically provides the computer system with its extended display identification data (EDID) using display data channel (DDC) protocols so the computer can configure itself and optimize the monitor settings. Most monitor installations are automatic; you can select different settings if desired. For more information about changing the monitor settings, see Operating the monitor.

LCD monitor quality and pixel policy

During the LCD monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information on LCD Monitor Pixel Policy, see Dell support site at: www.dell.com/pixelguidelines.
About your monitor | 19
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Ergonomics

CAUTION: Improper or prolonged usage of keyboard may result in injury.
CAUTION: Viewing the monitor screen for extended periods of time may
result in eye strain.
For comfort and efficiency, observe the following guidelines when setting up and using your computer workstation:
• Position your computer so that the monitor and keyboard are directly in front of you as you work. Special shelves are commercially available to help you correctly position your keyboard.
• To reduce the risk of eye strain and neck/arm/back/shoulder pain from using the monitor for long periods of time, we suggest you to:
1. Set the screen about 20 to 28 in. (50-70 cm) from your eyes.
2. Blink frequently to moisten or rewet your eyes when working with the monitor.
3. Take regular and frequent breaks for 20 minutes every two hours.
4. Look away from your monitor and gaze at a distant object at 20 feet away for
at least 20 seconds during the breaks.
5. Perform stretches to relieve tension in the neck/arm/back/shoulders during
the breaks.
• Make sure that the monitor screen is at eye level or slightly lower when you are sitting in front of the monitor.
• Adjust the tilt of the monitor, its contrast, and brightness settings.
• Adjust the ambient lighting around you (such as overhead lights, desk lamps, and the curtains or blinds on nearby windows) to minimize reflections and glare on the monitor screen.
• Use a chair that provides good lower-back support.
• Keep your forearms horizontal with your wrists in a neutral, comfortable position while using the keyboard or mouse.
• Always leave space to rest your hands while using the keyboard or mouse.
• Let your upper arms rest naturally on both sides.
• Ensure that your feet are resting flat on the floor.
• When sitting, make sure that the weight of your legs is on your feet and not on the front portion of your seat. Adjust your chair’s height or use a footrest if necessary to maintain a proper posture.
• Vary your work activities. Try to organize your work so that you do not have to sit and work for extended periods of time. Try to stand or get up and walk around at regular intervals.
20 | About your monitor
Page 21
• Keep the area under your desk clear of obstructions and cables or power cords that may interfere with comfortable seating or present a potential trip hazard.
monitor screen at or below eye level
monitor and keyboard positioned directly in front of the user
wrists relaxed and at
feet at on the oor
About your monitor | 21
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Handling and moving your display

To ensure the monitor is handled safely when lifting or moving it, follow the guidelines mentioned below:
• Before moving or lifting the monitor, turn off your computer and the monitor.
• Disconnect all cables from the monitor.
• Place the monitor in the original box with the original packing materials.
• Hold the bottom edge and the side of the monitor firmly without applying excessive pressure when lifting or moving the monitor.
• When lifting or moving the monitor, ensure the screen is facing away from you and do not press on the display area to avoid any scratches or damage.
• When transporting the monitor, avoid any sudden shock or vibration to it.
22 | About your monitor
Page 23
• When lifting or moving the monitor, do not turn the monitor upside down while holding the stand base or stand riser. This may result in accidental damage to the monitor or cause personal injury.

Maintenance guidelines

Cleaning your monitor

WARNING: Before cleaning the monitor, unplug the monitor power cable
from the electrical outlet.
CAUTION: Read and follow the Safety Instructions before cleaning the
monitor.
For best practices, follow these instructions in the list below while unpacking, cleaning, or handling your monitor:
• To clean your anti-static screen, lightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the anti-static coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or compressed air.
• Use a lightly-dampened, soft cloth to clean the monitor. Avoid using detergent of any kind as some detergents leave a milky film on the monitor.
• If you notice white powder when you unpack your monitor, wipe it off with a cloth.
• Handle your monitor with care as a darker-colored monitor may get scratched and show white scuff marks more than a lighter- colored monitor.
• To help maintain the best image quality on your monitor, use a dynamically changing screen saver and turn off your monitor when not in use.
About your monitor | 23
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Setting up the monitor

Connecting the stand

NOTE: The stand riser and stand base are detached when the monitor is
shipped from the factory.
NOTE: The following instructions are applicable only for the stand that was shipped with your monitor. If you are connecting a stand that you purchased from any other source, follow the set up instructions that were included with the stand.
To attach the monitor stand:
1. Align and place the stand riser on the stand base.
2. Open the screw handle at the bottom of the stand base and turn it clockwise
to secure the stand assembly.
3. Close the screw handle.
1
3
2
24 | Setting up the monitor
Page 25
4. Open the protective cover on the monitor to access the VESA slot on the
monitor.
5. Slide the tabs on the stand riser into the slots on the display back cover and
press down the stand assembly to snap it into place.
b
a
Setting up the monitor | 25
Page 26
6. Hold the stand riser and lift the monitor carefully, then place it on a at
surface.
NOTE: Hold the stand riser firmly when lifting the monitor to avoid any accidental damage.
7. Lift the protective cover from the monitor.
26 | Setting up the monitor
Page 27

Using the tilt and vertical extension

NOTE: The following instructions are applicable only for the stand that
was shipped with your monitor. If you are connecting a stand that you purchased from any other source, follow the set up instructions that were included with the stand.
With the stand attached to the monitor, you can tilt the monitor for the most
comfortable viewing angle.
100 mm
21°
NOTE: The stand is detached when the monitor is shipped from the factory.
Setting up the monitor | 27
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Connecting your monitor

WARNING: Before you begin any of the procedures in this section, follow
the Safety instructions.
To connect your monitor to the computer:
1. Turn o your computer.
2. Connect the DisplayPort/HDMI cable from your monitor to the computer.
3. Turn on your monitor.
4. Select the correct input source from the OSD Menu and turn on your
computer.
Connecting the HDMI cable
HDMI
HDMI
Connecting the DP cable
DP
28 | Setting up the monitor
DP
Page 29

Organizing your cables

After attaching all necessary cables to your monitor and computer, (see Connecting
your monitor for cable attachment) organize all cables as shown above.

Securing your monitor using Kensington lock (optional)

The security lock slot is located at the bottom of the monitor. (See Security lock
slot)
For more information on using the Kensington lock (purchased separately), see the documentation that is shipped with the lock.
Secure your monitor to a table using the Kensington security lock.
NOTE: The image is for the purpose of illustration only. Appearance of the lock may vary.
Setting up the monitor | 29
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Removing the monitor stand

CAUTION: To prevent scratches on the LCD screen when removing the
stand,ensure that the monitor is placed on a soft, clean surface.
NOTE: The following instructions are applicable only for the stand that
was shipped with your monitor. If you are connecting a stand that you purchased from any other source, follow the set up instructions that were included with the stand.
To remove the stand:
1. Place the monitor on a soft cloth or cushion.
2. Press and hold the stand-release button.
3. Lift the stand up and away from the monitor.
3
30 | Setting up the monitor
Page 31

Wall mounting (Optional)

NOTE: Use M4 x 10 mm screws to connect the monitor to the wall-
mounting kit.
Refer to the instructions that come with the VESA-compatible wall mounting kit.
1. Place the monitor on a soft cloth or cushion on a stable, at table.
2. Remove the stand.
3. Use a Phillips crosshead screwdriver to remove the four screws securing the
plastio cover.
4. Attach the mounting bracket from the wall mounting kit to the monitor.
5. Mount the monitor on the wall as instructed in the documentation that shipped
with the wall-mounting kit.
NOTE: For use only with UL or CSA or GS-listed wall mount bracket with minimum weight/load bearing capacity of 16.4 kg (36.2 lb).
Setting up the monitor | 31
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Operating the monitor

Turning on the monitor

Press the button to turn on the monitor.

Using the joystick control

Use the joystick control on the rear of the monitor to make OSD adjustments.
1. Press the joystick button to launch the OSD main menu.
2. Move the joystick up/down/left/right to toggle between options.
3. Press the joystick button again to confirm the settings and exit.
Joystick Description
• When the OSD menu is on, press the button to confirm the selection or save the settings.
32 | Operating the monitor
• When the OSD menu is off, press the button to launch the OSD main menu. See Accessing the menu system.
Page 33
• For 2-way (right and left) directional navigation.
• Move right to enter the submenu.
• Move left to exit from the submenu.
• Increases (right) or decreases (left) the parameters of selected menu item.
• For 2-way (up and down) directional navigation.
• Toggles between the menu items.
• Increases (up) or decreases (down) the parameters of selected menu item.

Using the rear-panel controls

Use the control buttons on the rear of the monitor to adjust the display settings. As you use these buttons to adjust the settings, an OSD shows the numeric values of each feature as they change.
1
2 3 4 5
The following table describes the rear panel buttons:
Rear-panel button Description 1
Menu
2
Exit
3
Shortcut key: Preset Modes
Use this menu button to launch the on-screen display (OSD) and select the OSD menu.
See Accessing the menu system.
Use this button to go back to the main menu or exit the OSD main menu.
Use this button to choose from a list of preset colormodes.
Operating the monitor | 33
Page 34
Rear-panel button Description
4
To directly access the Dark Stabilizer adjustment sliders.
Shortcut key:
Dark Stabilizer
5
To directly access the Brightness/Contrast adjustment sliders.
Shortcut key:
Brightness/Contrast
When you press any of these buttons, the OSD Status Bar appears to let you know the current settings of some OSD functions.
Dell 27 Gaming Monitor
Preset Modes
Standard
AMD FreeSync
On
Response Time
Fast
Dark Stabilizer
0
S2721HGF
34 | Operating the monitor
Page 35

Using the On-Screen Display (OSD) menu

Accessing the menu system

Icon Menu and
Description
Submenus
Game Use this menu to personalize your visual gameplay
experience.
Dell 27 Gaming Monitor
Game
Brightness/Contrast
Input Source
Display
Audio
Menu
Personalize
Others
Preset Modes
Game Enhance Mode
AMD FreeSync Premium
Response Time
Dark Stabilizer
Hue
Saturation
Reset Game
Preset Modes Allows you to choose from a list of preset color modes.
Dell 27 Gaming Monitor
Game
Brightness/Contrast
Input Source
Display
Audio
Menu
Personalize
Others
Preset Modes
Game Enhance Mode
AMD FreeSync Premium
Response Time
Dark Stabilizer
Hue
Saturation
Reset Game
Standard
O
On
Fast
0
S2721HGF
Standard
FPS
MOBA/RTS
RPG
SPORTS
Game 1
Game 2
Game 3
S2721HGF
• Standard: Default color settings. This is the default preset mode.
• FPS: Loads color settings ideal for First-Person Shooter games.
• MOBA/RTS: Loads color settings ideal for “Multiplayer Online Battle Arena” and “Real-time Strategy” games.
• RPG: Loads color settings ideal for Role-Playing games.
• SPORTS: Loads color settings ideal for “SPORTS”
games.
• Game 1/Game 2/Game 3: Allows you to customize the color settings for your gaming needs.
Operating the monitor | 35
Page 36
Icon Menu and
Submenus
Game Enhance Mode
AMD FreeSync Premium
Response Time
Description
• ComfortView: Decreases the level of blue light emitted
from the screen to make viewing more comfortable for your eyes.
WARNING: The possible long-term eects of blue light emission from the monitor may cause personal injury such as digital eye strain, eye fatigue and damage to the eyes. Using monitor for extended periods of time may also cause pain in parts of body such as neck, arm, back and shoulder. For more information, see Ergonomics.
• Warm: Increases the color temperature. The screen
appears warmer with a red or yellow tint.
• Cool: Presents colors at higher color temperatures. The screen appears cooler with a blue tint.
• Custom Color: Allows you to manually adjust the color settings. Move the joystick to adjust the Gain, Oset, Hue, and Saturation values and create your own preset color mode.
Adjusts Game Enhance Mode to Off, Timer, Frame Rate or Display Alignment.
• O: Select to disable the functions under Game Enhance Mode.
• Timer: Allows you to disable or enable the timer at the
upper left corner of the display. The timer shows the time elapsed since the game starts. Select an option from the time-interval list to keep you aware of the remaining time.
• Frame Rate: Selecting On allows you to display the current frames per second when playing games. The higher the rate, the smoother the motion appears.
• Display Alignment: Activating the function may help ensure the perfect alignment of the video contents from multiple displays.
Allows you to set the AMD FreeSync Premium On or Off.
Allows you to set the Response Time to Fast, Super
Fast, Extreme or MPRT. Note: To turn on MPRT, source refresh rate need to be
120Hz or higher Note: When MPRT is turned on, FreeSync will be turned
off. MPRT and FreeSync feature cannot be both turned on at the same time.
36 | Operating the monitor
Page 37
Icon Menu and
Submenus
Dark Stabilizer The feature improves the visibility in the dark gaming
Hue This feature can shift the color of the video image to green
Saturation This feature can adjust the color saturation of the video
Reset Game Resets your monitor’s Game settings to the factory
Description
scenarios. The higher the value (between 0 to 3), the better visibility in dark area of the display image.
or purple. This is used to adjust the desired esh-tone color. Use the joystick to adjust the hue from 0 to 100. Move the joystick up to increase the green shade of the
video image. Move the joystick down to increase the purple shade of
the video image.
NOTE: Hue adjustment is available only for FPS, RTS, RPG, SPORTS mode.
image. Use the joystick to adjust the saturation from 0 to 100. Move the joystick up to increase the colorful appearance of
the video image. Move the joystick down to increase the monochrome
appearance of the video image.
NOTE: Saturation adjustment is available only for FPS, RTS, RPG, SPORTS mode.
defaults.
Operating the monitor | 37
Page 38
Icon Menu and
Submenus
Brightness/ Contrast
Brightness Brightness adjusts the luminance of the backlight
Contrast Adjust the Brightness first, and then adjust Contrast only
Description
Use this menu to activate Brightness/Contrast adjustment.
Dell 27 Gaming Monitor
Game
Brightness/Contrast
Input Source
Display
Audio
Menu
Personalize
Others
75 %75 %
S2721HGF
(minimum 0; maximum 100).
Move the joystick up to increase brightness. Move the joystick down to decrease brightness.
Note:
When MPRT is turned on, brightness adjustment is
unavailable.
if further adjustment is necessary. Move the joystick up to increase contrast and Move the joystick down to decrease contrast (between 0 and 100).
The Contrast function adjusts the degree of difference between darkness and lightness on the monitor screen.
Input Source Use the Input Source menu to select between different
video inputs that are connected to your monitor.
Dell 27 Gaming Monitor
Game
Brightness/Contrast
Input Source
Display
Audio
Menu
Personalize
Others
38 | Operating the monitor
DP
HDMI 1
HDMI 2
Auto Select
Reset Input Source
On
S2721HGF
Page 39
Icon Menu and
Description
Submenus
DP Select DP input when you are using the DP (DisplayPort)
connector. Press the joystick button to confirm the selection.
HDMI 1 Select the HDMI 1 or HDMI 2 input when you are using
the HDMI connector. Press the joystick button to confirm
HDMI 2
the selection.
Auto Select Turn on the function to allow the monitor to automatically
scan for available input sources. Press the joystick button to confirm the selection.
Reset Input Source
Resets your monitor’s Input Source settings to the factory defaults.
Display Use the Display menu to adjust image.
Dell 27 Gaming Monitor
Game
Brightness/Contrast
Input Source
Display
Audio
Menu
Personalize
Others
Aspect Ratio
Input Color Format
Sharpness
Reset Display
Wide 16:9
RGB
50
Aspect Ratio Adjust the image ratio to Wide 16:9, 4:3 or 5:4.
S2721HGF
Operating the monitor | 39
Page 40
Icon Menu and
Submenus
Input Color Format
Description
Allows you to set the video input mode to:
• RGB: Select this option if your monitor is connected to a computer (or DVD player) using the DisplayPort or HDMI cable.
• YPbPr: Select this option if your DVD player supports only YPbPr output.
Dell 27 Gaming Monitor
Game
Brightness/Contrast
Input Source
Display
Audio
Menu
Personalize
Others
Aspect Ratio
Input Color Format
Sharpness YPbPr
Reset Display
RGB
S2721HGF
Sharpness Makes the image look sharper or softer.
Move the joystick up and down to adjust the sharpness from ‘0’ to ‘100’.
Reset Display Restores the display settings to factory defaults.
Audio
Dell 27 Gaming Monitor
Game
Brightness/Contrast
Input Source
Display
Audio
Menu
Personalize
Others
Volume
Reset Audio
50
S2721HGF
Volume Allows you to set the volume level of headphone output.
Use the joystick to adjust the volume level from 0 to 100.
Reset Audio Restores the audio settings to factory defaults.
40 | Operating the monitor
Page 41
Icon Menu and
Description
Submenus
Menu Select this option to adjust the settings of the OSD, such
as the languages of the OSD, the amount of time the menu remains on screen, and so on.
Dell 27 Gaming Monitor
Game
Brightness/Contrast
Input Source
Display
Audio
Menu
Personalize
Others
Language
Transparency
Timer
Reset Menu
English
20
20s
S2721HGF
Language Set the OSD display to one of eight languages.
(English, Spanish, French, German, Brazilian Portuguese, Russian, Simplified Chinese, or Japanese).
Transparency Select this option to change the menu transparency by
moving the joystick up or down (min. 0/max. 100).
Timer OSD Hold Time: Sets the length of time the OSD remains
active after you press a button.
Move the joystick to adjust the slider in 1-second increments, from 5 to 60 seconds.
Reset Menu
Restore the menu settings to factory defaults.
Operating the monitor | 41
Page 42
Icon Menu and
Submenus
Personalize
Description
Dell 27 Gaming Monitor
Game
Brightness/Contrast
Input Source
Display
Audio
Menu
Personalize
Others
Shortcut Key 1
Shortcut Key 2
Shortcut Key 3
Power Button LED On in On Mode
Reset Personalization
Preset Modes
Dark Stabilizer
Brightness/Contrast
S2721HGF
Shortcut key 1 Select from Preset Modes, Game Enhance Mode, AMD
Shortcut key 2
Shortcut key 3
Power Button LED
Reset
FreeSync Premium, Dark Stabilizer, Brightness/ Contrast, Input Source, Aspect Ratio, Volume set
as shortcut key. Allows you to set the state of the power light to save
energy. Restores shortcut keys to factory defaults.
Persona­lization
42 | Operating the monitor
Page 43
Icon Menu and
Description
Submenus
Others Select this option to adjust the OSD settings suchas the
DDC/CI, LCD conditioning, and so on.
Dell 27 Gaming Monitor
Game
Brightness/Contrast
Input Source
Display
Audio
Menu
Personalize
Others
Display Info
DDC/CI
LCD Conditioning
Firmware M2T101
Service Tag ABCDEFG
Reset Others
Factory Reset
On
O
S2721HGF
Display Info Displays the monitor’s current settings.
DDC/CI DDC/CI (Display Data Channel/Command Interface)
allows you to adjust the monitor settings using software on your computer.
Select Off to turn off this feature. Enable this feature for best user experience and optimum
performance of your monitor.
Dell 27 Gaming Monitor
Game
Brightness/Contrast
Input Source
Display
Audio
Menu
Personalize
Others
Display Info
DDC/CI
LCD Conditioning
Firmware
Service Tag
Reset Others
Factory Reset
On
O
S2721HGF
Operating the monitor | 43
Page 44
Icon Menu and
Submenus
LCD Condi­tioning
Description
Helps reduce minor cases of image retention. Depending on the degree of image retention, the program may take some time to run. Select On to start the process.
Dell 27 Gaming Monitor
Game
Brightness/Contrast
Input Source
Display
Audio
Menu
Personalize
Others
Display Info
DDC/CI
LCD Conditioning On
Firmware
Service Tag
Reset Others
Factory Reset
O
S2721HGF
Firmware Displays the firmware version of your monitor. Service Tag Displays the Service Tag. The Service Tag is a unique
alphanumeric identifier that allows Dell to identify the product specifications and access warranty information.
NOTE: The Service Tag is also printed on a label located at the back of the cover.
Reset Others Restores other settings, such as DDC/CI, to
factorydefaults.
Factory Reset Restores all preset values to the factory default settings.
44 | Operating the monitor
Page 45

OSD warning messages

When the monitor does not support a particular resolution mode, you can see the following message:
Dell 27 Gaming Monitor
The current input timing is not supported by the monitor display. Please
change your input timing to
listed timing as per the monitor specifications.
This means that the monitor cannot synchronize with the signal that it is receiving from the computer. See Monitor specifications for the Horizontal and Vertical frequency ranges
addressable by this monitor. Recommended mode is 1920 x 1080.
You can see the following message before the DDC/CI function is disabled:
Dell 27 Gaming Monitor
The function of adjusting display setting using PC
application will be disabled.
Do you wish to disable DDC/CI function?
You can see the following message When MPRT attempt to work but the frame rate is less than 120Hz :
Dell 27 Gaming Monitor
1920x1080, 144Hz or any other monitor
S2721HGF
Yes No
S2721HGF
Refresh rate too low, please set refresh rate to 120Hz or higher to turn on MPR
S2721HGF
When the monitor enters the Power Save mode, the following message will appear:
Dell 27 Gaming Monitor
Going into Standby mode…
S2721HGF
Activate the computer and wake up the monitor to gain access to the OSD.
Operating the monitor | 45
Page 46
If you press any button other than the power button, the following messages will appear depending on the selected input:
Dell 27 Gaming Monitor
No DP signal from your device.
Press any key on the keyboard or move the mouse or wake it up.
If there is no display, press the monitor button again to select the correct
input source.
S2721HGF
If either DisplayPort, HDMI 1 and HDMI 2 input is selected and the corresponding cable is not connected, a floating dialog box as shown below appears.
Dell 27 Gaming Monitor
No DP Cable
The display will go into Standby mode in 4 minutes.
www.dell.com/support/S2721HGF
S2721HGF
or
Dell 27 Gaming Monitor
No HDMI 1 Cable
1
The display will go into Standby mode in 4 minutes.
www.dell.com/support/S2721HGF
Dell 27 Gaming Monitor
No HDMI 2 Cable
2
The display will go into Standby mode in 4 minutes.
www.dell.com/support/S2721HGF
46 | Operating the monitor
S2721HGF
or
S2721HGF
Page 47
When you select OSD items of Factory Reset in Other feature, the following message will appear:
Dell 27 Gaming Monitor
Are you sure you want to reset to default settings?
Yes No
S2721HGF
See Troubleshooting for more information.

Locking the rear-panel control buttons

You can lock the rear-panel control buttons to prevent access to the OSD menu and/or power button.
1
2 3 4 5
To lock the button(s):
1. Press and hold Button 5 for four seconds, a menu appears on the screen.
2. Select one of the following options:
• Menu Buttons: Choose this option to lock all OSD menu buttons except the
Power button.
• Power Button: Choose this option to lock only the Power button.
• Menu + Power Buttons: Choose this option to lock all the buttons on the
rear-panel control.
To unlock the button(s), press and hold Button 5 for four seconds until a menu appears on the screen. Select the Unlock icon
to unlock the button(s).
Operating the monitor | 47
Page 48

Setting the maximum resolution

To set the maximum resolution for the monitor:
In Windows 7, Windows 8 or Windows 8.1:
1. For Windows 8 or Windows 8.1 only, select the Desktop tile to switch to classic desktop. For Windows Vista and Windows 7, skip this step.
2. Right-click on the desktop and click Screen Resolution.
3. Click the Dropdown list of the Screen Resolution and select 1920 x 1080.
4. Click OK.
In Windows 10:
1. Right-click on the desktop and click Display Settings.
2. Click Advanced display settings.
3. Click the dropdown list of Resolution and select 1920 x 1080.
4. Click Apply.
If you do not see 1920 x 1080 as an option, you may need to update your graphics driver. Depending on your computer, complete one of the following procedures:
If you have a Dell desktop or portable computer:
• Go to http://www.dell.com/support, enter your service tag, and download the latest driver for your graphics card.
If you are using a non-Dell computer :
• Go to your computer manufacturer’s support website and download the latest graphic drivers.
• Go to your graphics card manufacturer’s website and download the latest graphic drivers.
48 | Operating the monitor
Page 49

Troubleshooting

WARNING: Before you begin any of the procedures in this section, follow
the Safety instructions.

Self-test

Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:
1. Turn o both your computer and the monitor.
2. Unplug the video cable from the back of the computer. To ensure proper Self-
Test operation, remove all digital and the analog cables from the back of
computer.
3. Turn on the monitor.
The floating dialog box should appear on-screen (against a black background), if the monitor cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains white. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll through the screen.
Dell 27 Gaming Monitor
No DP Cable
The display will go into Standby mode in 4 minutes.
www.dell.com/support/S2721HGF
or
Dell 27 Gaming Monitor
No HDMI 1 Cable
1
The display will go into Standby mode in 4 minutes.
www.dell.com/support/S2721HGF
or
S2721HGF
S2721HGF
Troubleshooting | 49
Page 50
Dell 27 Gaming Monitor
No HDMI 2 Cable
2
The display will go into Standby mode in 4 minutes.
www.dell.com/support/S2721HGF
S2721HGF
4. This box also appears during normal system operation if the video cable becomes
disconnected or damaged.
5. Turn o your monitor and reconnect the video cable; then turn on both your
computer and the monitor. If your monitor screen remains blank after you use the previous procedure, check your
video controller and computer, because your monitor is functioning properly.
50 | Troubleshooting
Page 51

Built-in diagnostics

Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card.
1
2 3 4 5
To run the built-in diagnostics:
1. Ensure that the screen is clean (no dust particles on the surface of the screen).
2. Unplug the video cable(s) from the back of the computer or monitor. The monitor
then goes into the self-test mode.
3. Press and hold Button 5 for 4 seconds, system will pop OSD message, select and press Button 1. A gray screen appears.
4. Carefully inspect the screen for abnormalities.
5. Move joystick (Button 1) to right. The color of the screen changes to red.
6. Inspect the display for any abnormalities.
7. Repeat steps 5 and 6 to inspect the display in green, blue, black, white, and text
screens.
The test is complete when the text screen appears. To exit, press Button 5 again. If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer.
Troubleshooting | 51
Page 52

Common problems

The following table contains general information about common monitor problems you might encounter and the possible solutions:
Common Symptoms
No Video/ Power LED off
No Video/ Power LED on
Missing Pixels LCD screen has
Stuck-on Pixels LCD screen has
Brightness Problems
Safety Related Issues
Intermittent Problems
What You Experience
No picture • Ensure that the video cable connecting the
No picture or no brightness
spots
bright spots
Picture too dim or too bright
Visible signs of smoke or sparks
Monitor malfunctions on & off
Possible Solutions
monitor and the computer is properly connected and secure.
• Verify that the power outlet is functioning properly using any other electrical equipment.
• Ensure that the power button is depressed fully.
• Ensure that the correct input source is selected in the Input Source menu.
• Increase brightness and contrast controls via OSD.
• Perform monitor self-test feature check.
• Check for bent or broken pins in the video cable connector.
• Run the built-in diagnostics.
• Ensure that the correct input source is selected in the Input Source menu.
• Cycle power on-off.
• Pixel that is permanently off is a natural defect
that can occur in LCD technology.
• For more information on Dell Monitor Quality
and Pixel Policy, see Dell Support site at:
www.dell.com/pixelguidelines.
• Cycle power On-Off.
• Pixel that is permanently off is a natural defect
that can occur in LCD technology.
• For more information on Dell Monitor Quality
and PixelPolicy, see Dell Support site at:
www.dell.com/pixelguidelines.
• Reset the monitor to factory settings.
• Adjust brightness and contrast controls via OSD.
• Do not perform any troubleshooting steps.
• Contact Dell immediately.
• Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
• Reset the monitor to factory settings.
• Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode.
52 | Troubleshooting
Page 53
Common Symptoms
Missing Color Picture missing
Wrong Color Picture color
Image retention from a static image left on the monitor for a long period of time
What You Experience
color
not good
Faint shadow from the static image displayed appears on the screen
Possible Solutions
• Perform monitor self-test.
• Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
• Check for bent or broken pins in the video cable connector.
• Change the settings of the Preset Modes in the Color menu OSD depending on the application.
• Adjust R/G/B value under Custom Color in Color menu OSD.
• Change the Input Color Format to PC RGB or YPbPr in the Color menu OSD.
• Run the built-in diagnostics.
• Use the Power Management feature to turn o the monitor at all times when not in use (for more information, see Power management
modes).
• Alternatively, use a dynamically changing screensaver.
Troubleshooting | 53
Page 54

Product specific problems

Problem What you
experience
Screen image is too small
Cannot adjust the monitor with the buttons on the front panel
No Input Signal when user controls are pressed
The picture does not fill the entire screen
Image is centered on screen, but does not fill entire viewing area
OSD does not appear on the screen
No picture, the LED light is white
The picture cannot fill the height or width of the screen
Possible solutions
• Check the Aspect Ratio setting in the Display menu OSD.
• Reset the monitor to factory settings.
• Turn o the monitor, unplug the monitor power cable, plug it back, and then turn on the monitor.
• Check the signal source. Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard.
• Check whether the signal cable is plugged in properly. Connect the signal cable again, if necessary.
• Reset the computer or video player.
• Due to dierent video formats (aspect ratio) of DVDs, the monitor may display in full screen.
• Run the built-in diagnostics.
54 | Troubleshooting
Page 55

Appendix

FCC notices (U.S. only) and other regulatory information

For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.com/regulatory_compliance.

Contacting Dell

NOTE: If you do not have an active Internet connection, you can find
contact information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
To get online monitor support content:
See www.dell.com/support/monitors.
To contact Dell for sales, technical support, or customer service issues:
1. Go to www.dell.com/support.
2. Verify your country or region in the Choose A Country/Region drop-down menu
at the bottom-right corner of the page.
3. Click Contact Us next to the country dropdown.
4. Select the appropriate service or support link based on your need.
5. Choose the method of contacting Dell that is convenient for you.
55 | Appendix
Page 56

Outline Dimension

S2721HGF Outline Dimension
[3,79]
96,3
19,7
[0,77]
386
[15,2]
Z=80.8(3.18)
Unit :mm(inch) Dimention :Nominal Drawing :Not to scale
Projected:
7,7 [0,30]
364,1
[14,34]
335,7
[13,22]
20,8
7,7
[0,82]
[0,3]
Projected:
Curved:
608,4 [23,95]
592,9 [23,34] 596,7 [23,49]
230,2 [9,06]
Projected:
7,7 [0,30]
493,2
[19,42]
521,1
[20,51]
493,2
[19,42]
128,9
[5,08]
215,8 [8,5]
Z=0
190,4 [7,49]
3,5 [0,14]
157,9 [6,22]
100
Lift
[3,94]
317,7
Z=79.8(3.14)
421,1
[16,58]
[12,51]
393
[15,5]
21,2
M4*11(4x)
[0,83]
122
[4,8]
100
[3,94]
Tilt
5
21
337
[13,3]
217,7
[8,57]
25,6
[1,01]
57,9 [2,28]
219,3 [8,63]
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