Page 1
Dell S2419HGF/S2719DGF
User’s Guide
Monitor Model: S2419HGF/S2719DGF
Regulatory Model: S2419HGFc/S2719DGFc
Page 2
NOTE: A NOTE indicates important information that helps you make
better use of your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss
of data if instructions are not followed.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
Copyright © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other
trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their
respective owners.
2018 – 08
Rev. A00
Page 3
Contents
About your monitor ......................... 6
Package contents . . . . . . . . . . . . . . . . . . . . . . 6
Product features . . . . . . . . . . . . . . . . . . . . . . .7
Identifying parts and controls . . . . . . . . . . . . . . . .9
Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Back view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Side view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Bottom view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Monitor specifications . . . . . . . . . . . . . . . . . . . 14
Resolution specifications . . . . . . . . . . . . . . . . . . . . . . 15
Supported video modes . . . . . . . . . . . . . . . . . . . . . . . 15
Preset display modes . . . . . . . . . . . . . . . . . . . . . . . . 16
Electrical specifications. . . . . . . . . . . . . . . . . . . . . . . 18
Physical characteristics. . . . . . . . . . . . . . . . . . . . . . . 19
Environmental characteristics . . . . . . . . . . . . . . . . . . . 21
Power management modes . . . . . . . . . . . . . . . . . . . . . 22
Plug and play capability . . . . . . . . . . . . . . . . . . 23
LCD monitor quality and pixel policy . . . . . . . . . . . 23
Maintenance guidelines . . . . . . . . . . . . . . . . . . 23
Cleaning your monitor. . . . . . . . . . . . . . . . . . . . . . . . 23
Setting up the monitor.......................24
Connecting the stand . . . . . . . . . . . . . . . . . . . 24
Connecting your monitor . . . . . . . . . . . . . . . . . 26
Page 4
Connecting the HDMI and USB 3.0 cable. . . . . . . . . . . . . . 26
Connecting the DP cable (optional purchase) . . . . . . . . . . . 27
Organizing cables . . . . . . . . . . . . . . . . . . . . . 28
Removing the stand . . . . . . . . . . . . . . . . . . . . 29
Operating your monitor ......................31
Power on the monitor . . . . . . . . . . . . . . . . . . . 31
Using the control buttons . . . . . . . . . . . . . . . . . 31
OSD controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Using the On-Screen Display (OSD) menu . . . . . . . . 34
Accessing the OSD menu . . . . . . . . . . . . . . . . . . . . . . 34
OSD warning messages . . . . . . . . . . . . . . . . . . . . . . . 47
Setting up your monitor . . . . . . . . . . . . . . . . . . 50
Setting the maximum resolution . . . . . . . . . . . . . . . . . . 50
If you have a Dell desktop or a Dell portable computer with internet
access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
If you have a non Dell desktop, portable computer, or graphics card
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Using tilt . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Troubleshooting ........................... 53
Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Built-in diagnostics . . . . . . . . . . . . . . . . . . . . 54
Common problems . . . . . . . . . . . . . . . . . . . . . 55
Product-specific problems . . . . . . . . . . . . . . . . 58
Appendix................................. 59
Safety Instructions. . . . . . . . . . . . . . . . . . . . . 59
4 │
Page 5
FCC notices (U.S. Only) and other regulatory information .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . 59
│ 5
Page 6
About your monitor
Package contents
Your monitor ships with the components shown below. Ensure that you have
received all the components and see Contacting Dell for more information if
something is missing.
NOTE: Some items may be optional and may not ship with your
monitor. Some features or media may not be available in certain
countries.
Monitor (S2419HGF)
Monitor (S2719DGF)
6 │ About your monitor
Stand riser
Stand base
Page 7
Power cable (varies by
countries)
HDMI cable (connect this to
HDMI 2.0 port to enable 144Hz
high refresh rate)
USB 3.0 upstream cable
(enables the USB ports on the
monitor)
Quick Setup Guide
∞
Safety and Regulatory
∞
Information
Product features
The Dell S2419HGF/S2719DGF monitor has an active matrix, Thin-Film Transistor
(TFT), Liquid Crystal Display (LCD), anti-static, and LED backlight. The monitor
features include:
S2419HGF: 60.97 cm (24 inch) viewable area display (measured diagonally).
∞
1920 x 1080 resolution, plus full-screen support for lower resolutions.
S2719DGF: 68.47 cm (27 inch) viewable area display (measured diagonally).
∞
2560 x 1440 resolution, plus full-screen support for lower resolutions.
Dell monitors with selectable adaptive sync option (AMD FreeSync™ or No
∞
Sync), high refresh rates and a rapid response time of 1 ms.
Digital connectivity with DisplayPort and HDMI.
∞
S2419HGF: Equipped with 1 USB upstream port and 2 USB downstream ports.
∞
S2719DGF: Equipped with 1 USB upstream port and 4 USB downstream ports.
∞
About your monitor │ 7
Page 8
Plug and play capability if supported by your computer.
∞
S2419HGF supports Freesync 40 Hz - 120 Hz and can be overclocked to 144Hz.
S2719DGF supports Freesync 40 Hz - 144 Hz (HDMI) and can be overclocked
to 155 Hz through DisplayPort only.
On-Screen Display (OSD) adjustments for ease of setup and screen optimization.
∞
Both monitors offers game enhanced features such as Timer, Frame Rate
∞
Counter and Dark Stabilizer in addition to enhanced game modes such as FPS
(First- Person Shooter), RTS (Real-Time Strategy), RPG (Role-Playing Game),
and 3 additional game modes to personalize your preferences.
Removable stand and Video Electronics Standards Association (VESA™) 100 mm
∞
mounting holes for flexible mounting solutions.
Tilt, swivel, pivot, and height adjustment capabilities.
∞
Security-lock slot.
∞
BFR/PVC-Reduced (Its circuit boards are made from BFR/PVC-free laminates.)
∞
Arsenic-Free glass and Mercury-Free for the panel only.
∞
High Dynamic Contrast Ratio (8,000,000:1).
∞
0.3 W standby power when in the sleep mode.
∞
Dell Display Manager Software included.
∞
Energy Gauge shows the energy level being consumed by the monitor in real
∞
time.
Optimize eye comfort with a flicker-free screen and ComfortView feature which
∞
minimizes blue light emission.
Premium Panel Exchange for peace of mind
∞
8 │ About your monitor
Page 9
Identifying parts and controls
Front view
S2419HGF
S2719DGF
1
2
Control buttons
Label Description Use
1 Function buttons Use the function buttons to adjust
items in the OSD menu. (For more
information, see Using the control
buttons)
2 Power On/Off button Use the power button to turn the
monitor On and Off.
About your monitor │ 9
Page 10
Back view
1
5
3
6
4
SVC Tag:
1234567
Express Service
Code:
123 456 789 0
S/N: CN-0P16TFTV100-87C-001U
-A00
Date of Mfg/⭕ӝᰛᵕ⭕⭘ᰛᵕ: January. 2018
Q40G027N-700-13A
DELL S2719DGF
Flat Panel Monitor /⏨Წᱴ⽰ಞ
ශ:S2719DGFc
Input Rang /䗉ޛ⭫Ⓠ:
100-240V 50/60Hz,1.5A
Made in China /ѣള䙖
Q40G027N-700-12A
DELL S2719DGF
Flat Panel Monitor /Monitor Plano Panel /Moniteur écran plat /⏢Ღ亟⽪ಘ
Model No. /Modelo /N°de modelo /ර㲏: S2719DGFc
Input Rang /Entrade /Daya Tegangan:100-240V 50/60Hz,1.5A
䕨ޕ䴫ⓀӔ⍱䴫༃100-240Կ⢩,1.5ᆹษ,50/60䎛㥢
Consumo de energía en operación: XX.X Wh
Удельная мощность рабочего режима - X.XXX Вт/см²
Потребляемая мощность изделием в режиме ожидания - 0.30 Вт
Потребляемая мощность изделием в выключенном режиме - 0.30 Вт
Apparatet må lkoples jordet skkontakt.
Apparaten skall anslutas ll jordat uµag.
Laite on liiteµävä suojakoske¹milla varusteµuun pistorasiaan.
Apparatets skprop skal lsluµes en skkontakt med jord,
som giver forbindelse l skproppens jord.
The equipment must be connected to an earthed mains socket-outlet.
L'appareil doit être branché sur une prise de courant munie d'une mise à la terre.
сделанный в Китай /Fabriqué en Chine /ѣു㼳䙖䆜䃔ֵ⭞䚄ᓜᚆۭᇩ㿌࣑Ⱦ
www.dell.com/regulatory_compliance Raheen Business Park Limerick Ireland (for EU Only)
CAN ICES-3 (B)/NMB-3(B)
This device complies with part 15 of the FCC Rules. Operaon is subject to the following two condions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operaon.
XXXXX
XXXXXXXXXXXXXX
R-REM-TPF-S2719DGFc
㥐㦤㣄ڊ㐔㷡㢬ڕTPV Electronics (Fujian) Co., Ltd.
080-200-3800
R33037
RoHS
UA.TR.001
䊂
ޛ࣑100V,1.5 A, 50/60 Hz
IS 13252 (Part 1)/
IEC 60950-1
R-41018660
XXXXXX-XX
2
Back View with monitor stand
Label Description Use
1 Cable management slot Use to organize cables by routing them
through the slot.
2 VESA mounting holes (behind
VESA cover)
VESA mounting holes (100 mm x
100 mm). Use for Wall mounting the
monitor through a VESA-compatible
wall mount kit.
3 Regulatory information label Lists the regulatory approvals.
4 Stand release button Releases stand from monitor.
5 Security-lock slot Secures monitor using a security lock.
Purchased separately.
6 Regulatory label (including
Barcode serial number and
Service Tag label)
Lists the regulatory approvals. Refer
to this label if you need to contact
Dell for technical support.The Service
Tag is a unique alphanumeric identifier
that enables Dell service technicians
to identify the hardware components
in your computer and access warranty
information.
10 │ About your monitor
Page 11
Side view
Bottom view
94 5 71632 8
Bottom view without monitor stand (S2419HGF)
Label Description Use
1 Power connector Connect the power cable (shipped with your monitor).
2 Security-lock slot Secure your monitor using a security lock (purchased
separately) to prevent unauthorized movement of your
monitor.
3 Stand lock
feature
To lock the stand to the monitor using a M3 x 6 mm
screw (screw not included).
4 HDMI 1.4 port Connect your computer through a HDMI cable.
5 DisplayPort 1.2 Connect your computer through a DisplayPort cable.
6 Audio line out
port
Connect to either external active speakers or a subwoofer (purchased separately).*
7 Headphone port Connect to the headphone.
About your monitor │ 11
Page 12
8 USB upstream
port
9 USB downstream
ports
Connect the USB cable from this port to your
computer to enable the USB ports on your monitor.
Disconnect the USB cable to enable USB BC1.2
charging port.
Connect your USB peripherals such as storage devices
and printers.
NOTE: To use this port, you must connect
the USB cable (shipped with your monitor)
to the USB-upstream port on the monitor
and to your computer.
5
9 114 6 81732
9
10
Bottom view without monitor stand (S2719DGF)
Label Description Use
1 Power connector Connect the power cable (shipped with your monitor).
2 Security-lock slot Secure your monitor using a security lock (purchased
separately) to prevent unauthorized movement of your
monitor.
3 Stand lock
feature
To lock the stand to the monitor using a M3 x 6 mm
screw (screw not included).
4 HDMI 1.4 port Connect your computer through a HDMI cable.
5 HDMI 2.0 port Connect your computer through a HDMI cable.
6 DisplayPort 1.2 Connect your computer through a DisplayPort cable.
7 Audio line out
port
8 USB upstream
port
Connect to either external active speakers or a subwoofer (purchased separately).*
Connect the USB cable from this port to your
computer to enable the USB ports on your monitor.
12 │ About your monitor
Page 13
9 USB downstream
ports
10 USB BC1.2
charging port
11 Headphone port Connect to the headphone.
*Headphone usage is not supported for the audio line out port.
Connect your USB peripherals such as storage devices
and printers.
NOTE: To use this port, you must connect
the USB cable (shipped with your monitor)
to the USB-upstream port on the monitor
and to your computer.
Connect to charge your USB device.
About your monitor │ 13
Page 14
Monitor specifications
Model S2419HGF S2719DGF
Screen type Active matrix-TFT LCD
Panel type TN
Viewable image
Diagonal
609.70 mm (24 in.)
684.67 mm (27 in.)
Horizontal, Active Area
Vertical, Active Area
Area
Refresh rate
Native
Overclock
Pixel pitch 0.27675 mm 0.2331 mm
Pixel per inch (PPI) 91 108
Viewing angle
Horizontal
Vertical
Brightness 350 cd/m² (typical)
Contrast ratio 1000 to 1 (typical)
Faceplate coating Low haze with 3H hardness
Backlight LED edgelight system
Response time 1 ms (G to G)
Color depth 16.7 million colors
Color gamut CIE 1976 (84%), CIE 1931 (72%)
Dell display manager
compatibility
531.36 mm (20.88 in.)
298.89 mm (11.75 in.)
1562.46 cm2 (242.15 in.2)
1920x1080/120Hz (HDMI 1/
HDMI 2/DP)
1920x1080/144Hz (HDMI 1/
HDMI 2/DP)
160° (typical)
170° (typical)
8,000,000 to 1 (Dynamic Contrast)
Yes
596.74 mm (23.45 in.)
335.66 mm (13.19 in.)
2010.76 cm² (311.67 in.²)
2560x1440/60Hz (HDMI 1)
2560x1440/144Hz (HDMI
2/DP)
2560x1440/155Hz (DP)
14 │ About your monitor
Page 15
Connectivity Two HDMI 1.4 ports
(1920 x 1080, up to 144 Hz)
One DisplayPort 1.2
(1920 x 1080, up to 144 Hz)
Bezel width (edge of
monitor to active area)
16.6 mm (Top)
16.8 mm (Left/Right)
One HDMI 1.4 ports
(2560 x 1440 , up to 60
Hz)
One HDMI 2.0 ports
(2560 x 1440, up to 144
Hz)
One DisplayPort 1.2
(2560 x 1440, up to 155
Hz)
6.9 mm (Top)
7.4 mm (Left/Right)
21.3 mm (Bottom)
Security Security lock slot (cable lock optional purchase)
Adjustability
Height adjustable stand
Tilt
Swivel
Pivot
Resolution specifications
Model S2419HGF S2719DGF
Horizontal scan range 30 kHz to 140 kHz
Vertical scan range 40 Hz to 120 Hz (automatic) 40 Hz to 144 Hz (automatic)
Maximum preset
resolution
Supported video modes
Model S2419HGF/S2719DGF
Video display
capabilities (HDMI)
130 mm
-5° to 21°
-45° to 45°
-90° to 90°
(automatic)
1920 x 1080 at 60 Hz for
HDMI 1.4 (HDCP) port.
480p, 480i, 576p, 720p, 1080p, 576i, 1080i
19.1 mm (Bottom)
30 kHz to 230 kHz
(automatic)
2560 x 1440 at 60 Hz for
HDMI 1.4 (HDCP) port.
About your monitor │ 15
Page 16
Preset display modes
S2419HGF
Horizontal
Display Mode
VESA, 720 x 400 31.5 70.1 28.3 -/+
VESA, 640 x 480 31.5 60.0 25.2 -/-
VESA, 640 x 480 37.5 75.0 31.5 -/-
VESA, 800 x 600 37.9 60.3 40.0 +/+
VESA, 800 x 600 46.9 75.0 49.5 +/+
VESA, 1024 x 768 48.4 60.0 65.0 -/-
VESA, 1024 x 768 60.0 75.0 78.8 +/+
VESA, 1152 x 864 67.5 75.0 108.0 +/+
VESA, 1280 x 1024 64.0 60.0 108.0 +/+
VESA, 1280 x 1024 80.0 75.0 135.0 +/+
VESA, 1600 x 900 60.0 60.0 108.0 +/+
VESA, 1920 x 1080 67.5 60.0 148.5 +/+
VESA, 1920 x 1080 274.3 119.9 137.1 +/-
VESA, 1920 x 1080 332.9 143.9 166.4 +/-
Frequency
(kHz)
Vertical
Frequency
(Hz)
Pixel Clock
(MHz)
Sync Polarity
(Horizontal /
Vertical)
16 │ About your monitor
Page 17
S2719DGF
Horizontal
Display Mode
VESA, 720 x 400 31.5 70.1 28.3 -/+
VESA, 640 x 480 31.5 59.9 25.2 -/VESA, 640 x 480 37.5 75.0 31.5 -/VESA, 800 x 600 37.9 60.3 40.0 +/+
VESA, 800 x 600 46.9 75.0 49.5 +/+
VESA, 1024 x 768 48.4 60.0 65.0 -/VESA, 1024 x 768 60.0 75.0 78.8 +/+
VESA, 1152 x 864 67.5 75.0 108.0 +/+
VESA, 1280 x 768 47.8 59.9 79.5 -/+
VESA, 1280 x 1024 64.0 60.0 108.0 +/+
VESA, 1280 x 1024 79.9 75.0 135.0 +/+
VESA, 1600 x 1200 75.0 60.0 162.0 +/+
VESA, 1680 x 1050 65.3 60.0 146.3 -/+
VESA, 1920 x 1080 67.5 60.0 148.5 +/+
VESA, 1920 x 1200 74.6 59.9 193.3 -/+
VESA, 2048 x 1080 66.6 60.0 147.2 +/-
VESA, 2560 x 1440 88.8 60.0 241.5 +/VESA, 2560 x 1440 586.0 143.9 222.0 +/-
VESA, 2560 x 1440
DP only
Frequency
(kHz)
634.0 154.8 240.1 +/-
Vertical
Frequency
(Hz)
Pixel Clock
(MHz)
Sync Polarity
(Horizontal /
Vertical)
About your monitor │ 17
Page 18
Electrical specifications
Model S2419HGF/S2719DGF
Video input signals HDMI 1.4 (HDCP), 600 mV for each differential line,
100 ohm input impedance per differential pair
HDMI 2.0 (HDCP), 600 mV for each differential line,
100 ohm input impedance per differential pair (only
for S2719DGF)
DisplayPort 1.2, 600 mV for each differential line, 100
ohm input impedance per differential pair
AC input voltage/
frequency/current
Inrush current No damage when cold start at 100 VAC~240 VAC
100 VAC to 240 VAC / 50 Hz or 60 Hz ± 3 Hz / 1.5 A
NOTE: The AC input current needs to be 1.5
A (typical).
18 │ About your monitor
Page 19
Physical characteristics
Model S2419HGF
Signal cable type Digital: detachable, HDMI, 19 pins
Front-frame gloss Black frame 2-4 gloss units
Dimensions (with stand)
Height (extended) 498.6 mm (19.63 in.)
Height (compressed) 368.6 mm (14.51 in.)
Width 565.0 mm (22.24 in.)
Depth 177.0 mm (6.97 in.)
Dimensions (without stand)
Height 336.8 mm (13.26 in.)
Width 565.0 mm (22.24 in.)
Depth 50.0 mm (1.97 in.)
Stand dimensions
Height (extended) 400.8 mm (15.78 in.)
Height (compressed) 353.4 mm (13.91 in.)
Width 239.4 mm (9.43 in.)
Depth 177.0 mm (6.97 in.)
Weight
Weight with packaging 7.55 kg (16.64 lb)
Weight with stand assembly
and cables
Weight without stand
assembly (no cables)
Weight of stand assembly 1.68 kg (3.70 lb)
5.29 kg (11.66 lb)
3.28 kg (7.23 lb)
About your monitor │ 19
Page 20
Model S2719DGF
Signal cable type Digital: detachable, HDMI, 19 pins
Front-frame gloss Black frame 2-4 gloss units
Dimensions (with stand)
Height (extended) 524.8 mm (20.66 in.)
Height (compressed) 394.8 mm (15.54 in.)
Width 611.6 mm (24.08 in.)
Depth 184.4 mm (7.26 in.)
Dimensions (without stand)
Height 361.6 mm (14.24 in.)
Width 611.6 mm (24.08 in.)
Depth 55.2 mm (2.17 in.)
Stand dimensions
Height (extended) 418.4 mm (16.47 in.)
Height (compressed) 370.7 mm (14.60 in.)
Width 244.4 mm (9.62 in.)
Depth 184.4 mm (7.26 in.)
Weight
Weight with packaging 9.23 kg (20.35 lb)
Weight with stand assembly
and cables
Weight without stand
assembly (no cables)
Weight of stand assembly 1.78 kg (3.92 lb)
6.39 kg (14.09 lb)
4.27 kg (9.41 lb)
20 │ About your monitor
Page 21
Environmental characteristics
Model S2419HGF S2719DGF
Temperature
Operating 0°C to 40°C (32°F to 104°F)
Non-operating
Humidity
Operating 10% to 80% (non-condensing)
Non-operating
Altitude
Operating
(maximum)
Non-operating
(maximum)
Thermal
dissipation
Storage: -20°C to 60°C (-4°F to 140°F)
∞
Shipping: -20°C to 60°C (-4°F to 140°F)
∞
Storage 5% to 90% (non-condensing)
∞
Shipping 5% to 90% (non-condensing)
∞
5,000 m (16,400 ft)
12,192 m (40,000 ft)
184.38 BTU/hour
∞
(maximum)
85.36 BTU/hour (typical)
∞
290.23 BTU/hour
∞
(maximum)
119.50 BTU/hour (typical)
∞
About your monitor │ 21
Page 22
Power management modes
If you have VESA's DPM compliance display card or software installed in your PC,
the monitor can automatically reduce its power consumption when not in use.
This is referred to as Power Save Mode*. If the computer detects input from
the keyboard, mouse or other input devices, the monitor automatically resumes
functioning. The following table shows the power consumption and signaling of this
automatic power saving feature.
* Zero power consumption in off mode can only be achieved by disconnecting the
power cable from the monitor.
S2419HGF
VESA
Modes
Normal
operation
Active-off
mode
Switch off - - - Off Less than 0.3 W
S2719DGF
VESA
Modes
Normal
operation
Active-off
mode
Switch off - - - Off Less than 0.3 W
This document is informational only and reflects laboratory performance. Your
product may perform differently, depending on the software, components and
peripherals you ordered and shall have no obligation to update such information.
Accordingly, the customer should not rely upon this information in making
decisions about electrical tolerances or otherwise. No warranty as to accuracy or
completeness is expressed or implied.
Horizontal
Sync
Active Active Active White 54 W (maximum)
Inactive Inactive Blanked White
Horizontal
Sync
Active Active Active White 85 W (maximum)
Inactive Inactive Blanked White
Vertical
Sync
Vertical
Sync
Video Power
Indicator
(Glowing )
Video Power
Indicator
(Glowing )
Power
Consumption
25 W (typical)
Less than 0.3 W
Power
Consumption
35 W (typical)
Less than 0.3 W
22 │ About your monitor
Page 23
Plug and play capability
You can install the monitor in any Plug and Play-compatible system. The monitor
automatically provides the computer system with its Extended Display Identification
Data (EDID) using Display Data Channel (DDC) protocols so the system can
configure itself and optimize the monitor settings. Most monitor installations are
automatic, you can select different settings if desired. For more information about
changing the monitor settings, see Operating your monitor.
LCD monitor quality and pixel policy
During the LCD Monitor manufacturing process, it is not uncommon for one or
more pixels to become fixed in an unchanging state which are hard to see and do
not affect the display quality or usability. For more information on Dell Monitor
Quality and Pixel Policy, see Dell Support site at www.dell.com/support/
monitors.
Maintenance guidelines
Cleaning your monitor
WARNING: Before cleaning the monitor, unplug the monitor power
cable from the electrical outlet.
CAUTION: Read and follow the Safety Instructions before cleaning the
monitor.
For best practices, follow the instructions in the list below while unpacking, cleaning
or handling your monitor:
• To clean your screen, lightly dampen a soft, clean cloth with water. If
possible, use a special screen-cleaning tissue or solution suitable for the antistatic coating. Do not use benzene, thinner, ammonia, abrasive cleaners or
compressed air.
• Use a lightly-dampened cloth to clean the monitor. Avoid using detergent of
any kind as some detergents leave a milky film on the monitor.
• If you notice white powder when you unpack your monitor, wipe it off with a
cloth.
• Handle your monitor with care as the black-colored monitor may get
scratched and show white scuff marks.
• To help maintain the best image quality on your monitor, use a dynamically
changing screen saver and turn off your monitor when not in use.
About your monitor │ 23
Page 24
Setting up the monitor
Connecting the stand
NOTE: The stand is detached when the monitor is shipped from the
factory.
NOTE: The following procedure is applicable for the stand that shipped
with your monitor. If you are connecting a third-party stand, see the
documentation that shipped with the stand.
To attach the monitor stand:
Follow the instructions on the flaps of carton to remove the stand from the
1.
top cushion that secures it.
Insert the stand base blocks fully into the stand slot.
2.
Lift the screw handle and turn the screw clockwise.
3.
After fully tightening the screw, fold the screw handle flat within the recess.
4.
1
3
2
24 │ Setting up the monitor
Page 25
Attach the stand assembly to the monitor.
5.
• Fit the two tabs on the upper part of the stand to the groove on the back of
the monitor.
• Press the stand down till it snaps into place.
Place the monitor upright.
6.
1
2
Setting up the monitor │ 25
Page 26
Connecting your monitor
WARNING: Before you begin any of the procedures in this section,
follow the Safety Instructions.
NOTE: Do not connect all cables to the computer at the same time. It
is recommend to route the cables through the cable-management slot
before you connect them to the monitor.
To connect your monitor to the computer:
Turn Off your computer and disconnect the power cable.
1.
Connect the HDMI or DisplayPort cable from your monitor to the computer.
2.
Connecting the HDMI and USB 3.0 cable
S2419HGF
USB
HDMI 1 HDMI 2
HDMI
S2719DGF
HDMI 1.4 HDMI 2.0
HDMI 1.4
HDMI 2.0
USB
USB
HDMI
1
4
2
3
HDMI 1.4
USB
HDMI 2.0
26 │ Setting up the monitor
Page 27
Connect the upstream USB 3.0 port (cable shipped with your monitor) to an
HDMI 1 HDMI 2
HDMI 1.4 HDMI 2.0
1.
appropriate USB 3.0 port on your computer. (See Bottom view for details.)
Connect the USB 3.0 peripherals to the downstream USB 3.0 ports on the
2.
monitor.
Connect the power cables from your computer and monitor into a wall outlet.
3.
Connecting the DP cable (optional purchase)
S2419HGF
S2719DGF
Setting up the monitor │ 27
Page 28
Organizing cables
Use the cable-management slot to route the cables connected to your monitor.
28 │ Setting up the monitor
Page 29
Removing the stand
NOTE: To prevent scratches on the screen when removing the stand,
ensure that the monitor is placed on a soft and clean surface.
NOTE: The following procedure is applicable only for the stand that
shipped with your monitor. If you are connecting a third-party stand,
see the documentation that shipped with the stand.
To remove the stand:
Place the monitor on a soft cloth or cushion along the desk.
1.
Press and hold the stand release button, and then lift the stand off the
2.
monitor.
1
1
2
Setting up the monitor │ 29
Page 30
30 │ Setting up the monitor
Page 31
Operating your monitor
Power on the monitor
Press the button to turn on the monitor.
S2419HGF S2719DGF
Using the control buttons
Use the control buttons at the bottom edge of the monitor to adjust the image
being displayed.
3
2
1
5
4
6
7
1
3
2
5
4
6
7
S2419HGF S2719DGF
1 52 3 4 76
Control buttons
Operating your monitor │ 31
Page 32
The following table describes the control buttons:
Control Buttons Description
1
Shortcut key/Preset
Modes
2
FreeSync
3
Dark Stabilizer
4
Brightness/Contrast
5
6
7
Menu
Exit
Use this button to choose from a list of preset
modes.
Use this button to launch the FreeSync menu.
Use this button to launch the Dark Stabilizer menu.
Use this button to activate Brightness/Contrast/
Volume adjustment.
Use the Menu button to launch the On-Screen
Display (OSD) and select the OSD Menu. See
Accessing the OSD menu.
Use this button to go back to the main menu or exit
the OSD main menu.
Use the Power button to turn the monitor on and off.
Power On/Off button
(with LED indicator)
32 │ Operating your monitor
Solid white light indicates the monitor is On and fully
functional. Blinking white light indicates the power
save mode.
Page 33
OSD controls
Use the buttons on the bottom of the monitor to adjust the image settings.
S2419HGF
1
234
S2719DGF
1
234
Control Buttons Description
1
Use the Up button to increase values or move up in a
menu.
Up
2
Use the Down button to decrease values or move
down in a menu.
Down
3
OK
4
Use the OK button to confirm your selection in a
menu.
Use the Back button to go back to the previous
menu.
Back
Operating your monitor │ 33
Page 34
Using the On-Screen Display (OSD) menu
Accessing the OSD menu
NOTE: Any changes you make are automatically saved when you move
to another menu, exit the OSD menu, or wait for the OSD menu to
automatically close.
Press the button to display the OSD main menu.
1.
Main Menu for HDMI input
Dell 24 Gaming Monitor
Game
Brightness / Contrast
Input Source
Display
Audio
Menu
Personalize
Others
Dell 27 Gaming Monitor
Game
Brightness / Contrast
Input Source
Display
Audio
Menu
Personalize
Others
75%
S2419HGF
75% 75%
75%
S2419HGF
S2719DGF
S2719DGF
Press the and buttons to move between the setting options. As
2.
you move from one icon to another, the option name is highlighted. See the
following table for a complete list of all the options available for the monitor.
Press the button once to activate the highlighted option.
3.
Press and button to select the desired parameter.
4.
34 │ Operating your monitor
Page 35
Press and then use the and buttons, according to the indicators
Game
Input Source
Display
Others
Personalize
Menu
Audio
Brightness / Contrast
S2419HGF
Game Enhance Mode
Overclock
Off
FreeSync
Preset Modes
Response Time
Dark Stabilizer
Hue
Off
On
Standard
Normal
0
Dell 24 Gaming Monitor
Game
Input Source
Display
Others
Personalize
Menu
Audio
Brightness / Contrast
Dell 27 Gaming Monitor
S2719DGF
Game Enhance Mode
Overclock
Off
FreeSync
Preset Modes
Response Time
Dark Stabilizer
Hue
Off
On
Standard
Normal
0
5.
on the menu, to make your changes.
Select the button to return to the main menu.
6.
Icon Menu and
Submenus
Game Use Game to adjust the Game setting mode.
Description
S2419HGF
S2719DGF
Operating your monitor │ 35
Page 36
Preset Modes When you select preset modes, you can choose
Standard, FPS, RTS, RPG, Game 1, Game 2, Game 3,
ComfortView, Warm, Cool or Custom Color from the list.
Standard: Loads the monitor's default color settings. This
∞
is the default preset mode.
FPS: Loads color settings ideal for First-Person Shooter
∞
games.
RTS: Loads color settings ideal for Real-Time Strategy
∞
games.
RPG: Loads color settings ideal for Role-Playing games.
∞
Game 1/Game 2/Game 3: Allows you to customize the
∞
color settings for your gaming needs.
ComfortView: Decreases the level of blue light emitted
∞
from the screen to make viewing more comfortable for
your eyes.
Warm: Increases the color temperature. The screen
∞
appears warmer with a red/yellow tint.
Cool: Decreases the color temperature. The screen
∞
appears cooler with a blue tint.
Custom Color: Allows you to manually adjust the color
∞
settings.
Game Enhance
Mode
Overclock Allows you to operate the monitor at a higher refresh rate
Adjusts Game Enhance Mode to Off, Timer, Frame Rate or
Display Alignment.
than specified by the panel specification.
NOTE: Overclocking may cause screen flickering.
To reduce such effects, try to setting a lower
refresh rate in the Overclock Refresh Rate menu.
NOTE: This function is available for both HDMI &
DP inputs (for S2419HGF).
This function is only available for DP input (for
S2719DGF).
Freesync Allows you to set the Freesync On or Off.
Response Time User can select between Normal, Fast or Super fast.
Dark Stabilizer The feature improves the visibility in the dark gaming
scenarios. The higher the value (between 0 to 3), the better
visibility in dark area of the display image.
36 │ Operating your monitor
Page 37
Hue This feature can shift the color of the video image to green
or purple. This is used to adjust the desired flesh tone color.
Use and to adjust the hue from 0 to 100.
Press to increase the green shade of the video image.
Press to increase the purple shade of the video image.
NOTE: Hue adjustment is available only when you
select FPS, RTS, RPG mode.
Saturation This feature can adjust the color saturation of the video
image. Use and to adjust the saturation from 0 to
100.
Press to increase the monochrome appearance of the
video image.
Press to increase the colorful appearance of the video
image.
NOTE: Saturation adjustment is available only
when you select FPS, RTS, RPG mode.
Reset Game Allows your monitor game settings to the factory settings.
Operating your monitor │ 37
Page 38
Brightness/
Contrast
Use this menu to activate brightness/contrast adjustment.
Dell 24 Gaming Monitor
Game
Brightness / Contrast
Input Source
Display
Audio
Menu
Personalize
Others
75%
75%
S2419HGF
S2419HGF
Dell 27 Gaming Monitor
Game
Brightness / Contrast
Input Source
Display
Audio
Menu
Personalize
Others
75% 75%
S2719DGF
S2719DGF
Brightness Brightness adjusts the luminance of the backlight.
Press the button to increase the brightness and press
the button to decrease the brightness (min. 0 / max.
100).
NOTE: Manual adjustment of brightness is
disabled when dynamic contrast is switched on.
Contrast Adjust the brightness first, and then adjust the contrast only
if further adjustment is necessary.
Press the button to increase the contrast and press the
button to decrease the contrast (min. 0 / max. 100).
The contrast function adjusts the degree of difference
between darkness and lightness on the monitor screen.
38 │ Operating your monitor
Page 39
Input Source Use the input source menu to select between the different
Game
Input Source
Display
Others
Personalize
Menu
Audio
Brightness / Contrast
Dell 24 Gaming Monitor
S2419HGF
HDMI 1
HDMI 2
Auto Select
DP
Reset Input Source
On
Game
Input Source
Display
Others
Personalize
Menu
Audio
Brightness / Contrast
Dell 27 Gaming Monitor
S2719DGF
HDMI 1 (1.4)
HDMI 2 (2.0)
Auto Select
DP
Reset Input Source
On
video signals that may be connected to your monitor.
S2419HGF
S2719DGF
DP Select DP input when you are using the DP connector. Push
to select the DP input source.
HDMI 1 Select HDMI 1 input when you are using the HDMI 1
connector. Push to select the HDMI 1 input source.
HDMI 2 Select HDMI 2 input when you are using the HDMI 2
connector. Push to select the HDMI 2 input source.
NOTE: For S2719DGF HDMI 2 input port is version
HDMI 2.0
Auto Select Select auto select to scan for available input signals.
Reset Input
Select this option to restore default Input Source.
Source
Operating your monitor │ 39
Page 40
Display Use the display to adjust image.
Dell 24 Gaming Monitor
Game
Brightness / Contrast
Input Source
Display
Audio
Menu
Personalize
Others
Aspect Ratio
Input Color Format
Sharpness
Dynamic Contrast
Reset Display
Wide 16:9
RGB
50
On
S2419HGF
S2419HGF
Dell 27 Gaming Monitor
Game
Brightness / Contrast
Input Source
Display
Audio
Menu
Personalize
Others
Aspect Ratio
Input Color Format
Sharpness
Dynamic Contrast
Reset Display
Wide 16:9
RGB
50
On
S2719DGF
S2719DGF
Aspect Ratio Adjusts the image ratio to Wide 16:9, 4:3 or 5:4.
Input Color
Format
Allows you to set the video input mode to:
RGB: Select this option if your monitor is connected to a
∞
computer or DVD player using the HDMI cable.
YPbPr: Select this option if your DVD player supports only
∞
YPbPr output.
Dell 24 Gaming Monitor
Game
Brightness / Contrast
Input Source
Display
Audio
Menu
Personalize
Others
Aspect Ratio
Input Color Format
Sharpness
Dynamic Contrast
Reset Display
RGB
YPbPr
S2419HGF
40 │ Operating your monitor
Dell 27 Gaming Monitor
Game
Brightness / Contrast
Input Source
Display
Audio
Menu
Personalize
Others
S2419HGF
Aspect Ratio
Input Color Format
Sharpness
Dynamic Contrast
Reset Display
S2719DGF
RGB
YPbPr
S2719DGF
Page 41
Sharpness This feature can make the image look sharper or softer. Use
and to adjust the sharpness from 0 to 100.
NOTE: The value of 100 is sharper.
Dynamic
Contrast
Allows you to increase the level of contrast to provide
sharper and more detailed image quality.
Press the button to select the dynamic contrast on or off.
NOTE: Dynamic contrast provides higher contrast
if you select game or movie preset mode.
Reset Display Select this option to restore default display settings.
Audio
Dell 24 Gaming Monitor
Game
Brightness / Contrast
Input Source
Display
Audio
Menu
Personalize
Others
Volume
Reset Audio
50
S2419HGF
S2419HGF
Dell 27 Gaming Monitor
Game
Brightness / Contrast
Input Source
Display
Audio
Menu
Personalize
Others
Volume
Reset Audio
50
S2719DGF
S2719DGF
Volume Use the buttons to adjust the volume. Minimum is ‘0’ (-).
Maximum is ‘100’ (+).
Reset Audio Select this option to restore default display settings.
Operating your monitor │ 41
Page 42
Menu Select this option to adjust the settings of the OSD, such
as, the languages of the OSD, the amount of time the menu
remains on screen and so on.
Dell 24 Gaming Monitor
Game
Brightness / Contrast
Input Source
Display
Audio
Menu
Personalize
Others
Language
Rotation
Transparency
Timer
Reset Menu
English
20
60s
S2419HGF
S2419HGF
Dell 27 Gaming Monitor
Game
Brightness / Contrast
Input Source
Display
Audio
Menu
Personalize
Others
Language
Rotation
Transparency
Timer
Reset Menu
English
20
60s
S2719DGF
S2719DGF
Language Language options set the OSD display to one of the eight
languages (English, Spanish, French, German, Brazilian
Portuguese, Russian, Simplified Chinese, or Japanese).
Rotation Select this option to rotate the OSD.
Transparency Select this option to change the menu transparency by
pressing the and buttons from 0 to 100.
Timer OSD hold time: sets the length of time the OSD will remain
active after the last time you pressed a button.
Use and to adjust the slider in 1 second increments,
from 5 to 60 seconds.
Reset Menu Reset all OSD settings to the factory preset values.
42 │ Operating your monitor
Page 43
Personalize Users can choose a feature from Shortcut key 1, Shortcut
key 2, , Shortcut key 3, Shortcut key 4, Power Button LED,
USB or Reset Personalization, Preset Modes or Volume and
set it as a shortcut key.
Dell 24 Gaming Monitor
Game
Brightness / Contrast
Input Source
Display
Audio
Menu
Personalize
Others
Shortcut Key 1
Shortcut Key 2
Shortcut Key 3
Shortcut Key 4
Power Button LED
USB
Reset Personalization
Preset Modes
FreeSync
Dark Stabilizer
Brightness/Contrast
On During Active
Off During Standby
S2419HGF
S2419HGF
Dell 27 Gaming Monitor
Game
Brightness / Contrast
Input Source
Display
Audio
Menu
Personalize
Others
Shortcut Key 1
Shortcut Key 2
Shortcut Key 3
Shortcut Key 4
Power Button LED
USB
Reset Personalization
Preset Modes
FreeSync
Dark Stabilizer
Brightness/Contrast
On During Active
Off During Standby
S2719DGF
S2719DGF
Shortcut Key 1 User can select one of the following: Preset Modes, Game
Enhance Mode, Overclock, Freesync, Dark Stabilizer,
Brightness/Contrast, Input Source, Aspect Ratio, Volume or
Rotation to set the shortcut key 1.
Shortcut Key 2 User can select one of the following: preset modes, Game
Enhance Mode, Overclock, Freesync, Dark Stabilizer,
brightness/contrast, input source, aspect ratio, Volume or
Rotation to set the shortcut key 2.
Shortcut Key 3 User can select one of the following: preset modes, Game
Enhance Mode, Overclock, Freesync, Dark Stabilizer,
brightness/contrast, input source, aspect ratio, Volume or
Rotation to set the shortcut key 3.
Shortcut Key 4 User can select one of the following: preset modes, Game
Enhance Mode, Overclock, Freesync, Dark Stabilizer,
brightness/contrast, input source, aspect ratio, Volume or
Rotation to set the shortcut key 4.
Power Button
LED
Allows you to set the power LED indicator On During Active
or Off During Active to save energy.
Operating your monitor │ 43
Page 44
USB Allows you to set the USB On During Standby or Off During
Standby to save energy.
Reset
Allows you to restore shortcut key to the default setting.
Personalization
Others
Dell 24 Gaming Monitor
Game
Brightness / Contrast
Input Source
Display
Audio
Menu
Personalize
Others
Display Info
DDC/CI
LCD Conditioning
Firmware
Service Tag
Reset Others
Factory Reset
On
Off
13C108
6BU003L
S2419HGF
S2419HGF
Dell 27 Gaming Monitor
Game
Brightness / Contrast
Input Source
Display
Audio
Menu
Personalize
Others
Display Info
DDC/CI
LCD Conditioning
Firmware
Service Tag
Reset Others
Factory Reset
On
Off
13C108
6BU003L
DellS2719DGF
S2719DGF
Display Info Press to display the information about the display.
Dell 24 Gaming Monitor
Game
Brightness / Contrast
Input Source
Display
Audio
Menu
Personalize
Others
Display Info
DDC/CI
LCD Conditioning
Firmware
Service Tag
Reset Others
Factory Reset
Model: S2419HGF
Input Source: DP
Current: 1920x1080, 60Hz
S2419HGF
44 │ Operating your monitor
Dell 27 Gaming Monitor
Game
Brightness / Contrast
Input Source
Display
Audio
Menu
Personalize
Others
S2419HGF
Display Info
DDC/CI
LCD Conditioning
Firmware
Service Tag
Reset Others
Factory Reset
S2719DGF
Model: S2719DGF
Input Source: DP
Current: 1920x1080, 60Hz
S2719DGF
Page 45
DDC/CI DDC/CI (display data channel/command interface) allows
your monitor parameters (brightness, color balance and etc.)
to be adjustable via the software on your computer.
You can disable this feature by selecting disable.
Enable this feature for best user experience and optimum
performance of your monitor.
Dell 24 Gaming Monitor
Game
Brightness / Contrast
Input Source
Display
Audio
Menu
Personalize
Others
Display Info
DDC/CI
LCD Conditioning
Firmware
Service Tag
Reset Others
Factory Reset
On
Off
S2419HGF
S2419HGF
Dell 27 Gaming Monitor
Game
Brightness / Contrast
Input Source
Display
Audio
Menu
Personalize
Others
Display Info
DDC/CI
LCD Conditioning
Firmware
Service Tag
Reset Others
Factory Reset
On
Off
S2719DGF
S2719DGF
Operating your monitor │ 45
Page 46
LCD
Conditioning
Helps reduce minor cases of image retention. Depending on
the degree of image retention, the program may take some
time to run. To start LCD conditioning, select Off.
Dell 24 Gaming Monitor
Game
Brightness / Contrast
Input Source
Display
Audio
Menu
Personalize
Others
Display Info
DDC/CI
LCD Conditioning
Firmware
Service Tag
Reset Others
Factory Reset
On
Off
S2419HGF
S2419HGF
Dell 27 Gaming Monitor
Game
Brightness / Contrast
Input Source
Display
Audio
Menu
Personalize
Others
Display Info
DDC/CI
LCD Conditioning
Firmware
Service Tag
Reset Others
Factory Reset
On
Off
S2719DGF
S2719DGF
Firmware Display the version of the firmware about the display.
Service Tag Display the service tag number of the display.
Reset Other Reset all settings under the others setting menu to the
factory preset values.
Factory Reset Reset all settings to the factory preset values.
NOTE: Your monitor has a built-in feature to automatically calibrate
the brightness to compensate for LED aging.
46 │ Operating your monitor
Page 47
OSD warning messages When the Dynamic Contrast feature is enabled (in these preset modes: Game or Movie), the manual brightness adjustment is disabled.
Dell 24 Gaming Monitor
To allow manual adjustment of brightness, the Dynamic Contrast will be
Dell 27 Gaming Monitor
To allow manual adjustment of brightness, the Dynamic Contrast will be
switched off.
Do you want to continue?
Yes
switched off.
Do you want to continue?
Yes
No
S2419HGF
No
S2719DGF
Before the DDC/CI function is disabled, the following message is displayed:
Dell 24 Gaming Monitor
The function of adjusting display setting using PC application will be
Do you wish to disable DDC/CI function?
Yes
disabled.
No
S2419HGF
Dell 27 Gaming Monitor
The function of adjusting display setting using PC application will be
Do you wish to disable DDC/CI function?
Yes
disabled.
No
Operating your monitor │ 47
S2719DGF
Page 48
When the monitor enters the Power Save Mode, the following message appears:
Dell 24 Gaming Monitor
Entering Power Save Mode.
S2419HGF
Dell 27 Gaming Monitor
Entering Power Save Mode.
S2719DGF
If HDMI cable is not connected, a floating dialog box as shown below appears. The
monitor will enter Power Save Mode after 4 minutes if left at this state.
Dell 24 Gaming Monitor
?
No HDMI1 Cable
The display will go into Power Save Mode in 4 minutes.
www.dell.com/support/monitors
Dell 27 Gaming Monitor
?
No HDMI1 Cable
The display will go into Power Save Mode in 4 minutes.
S2419HGF
www.dell.com/support/monitors
48 │ Operating your monitor
S2719DGF
Page 49
If DP cable is not connected, a floating dialog box as shown below appears. The
monitor will enter Power Save Mode after 4 minutes if left at this state.
Dell 24 Gaming Monitor
?
No DP Cable
The display will go into Power Save Mode in 4 minutes.
www.dell.com/support/monitors
Dell 27 Gaming Monitor
?
No DP Cable
The display will go into Power Save Mode in 4 minutes.
www.dell.com/support/monitors
See Troubleshooting for more information.
S2419HGF
S2719DGF
Operating your monitor │ 49
Page 50
Setting up your monitor
Setting the maximum resolution
To set the maximum resolution for the monitor:
In Windows 7, Windows 8, Windows 8.1 and Windows 10:
For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to
1.
classic desktop.
Right-click on the desktop and click Screen Resolution.
2.
Click the Dropdown list of the Screen Resolution and select 1920 x 1080 (for
3.
S2419HGF) or 2560 x 1440 (for S2719DGF).
Click OK.
4.
If you do not see 1920 x 1080 (for S2419HGF) or 2560 x 1440 (for S2719DGF)
as an option, you may need to update your graphics driver. Depending on your
computer, complete one of the following procedures:
If you have a Dell desktop or portable computer:
• Go to www.dell.com/support, enter your computer’s Service Tag, and
download the latest driver for your graphics card.
If you are using a non-Dell computer (portable or desktop):
• Go to the support site for your computer and download the latest graphic
drivers.
• Go to your graphics card website and download the latest graphic drivers.
If you have a Dell desktop or a Dell portable computer with internet access
Go to www.dell.com/support, enter your service tag, and download the
1.
latest driver for your graphics card.
After installing the drivers for your graphics adapter, attempt to set the
2.
resolution to 1920 x 1080 (for S2419HGF) or 2560 x 1440 (for S2719DGF)
again.
NOTE: If you are unable to set the resolution to 1920 x 1080 (for
S2419HGF) or 2560 x 1440 (for S2719DGF), please contact Dell to
inquire about a graphics adapter that supports these resolutions.
50 │ Operating your monitor
Page 51
If you have a non Dell desktop, portable computer, or graphics card
In Windows 7, Windows 8, Windows 8.1 and Windows 10:
For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to
1.
classic desktop.
Right-click on the desktop and click Personalization.
2.
Click Change Display Settings.
3.
Click Advanced Settings.
4.
Identify your graphics controller supplier from the description at the top of the
5.
window (e.g. NVIDIA, ATI, Intel, and so on).
Refer to the graphic card provider website for updated driver (for example,
6.
www.ATI.com OR www.AMD.com).
After installing the drivers for your graphics adapter, attempt to set the
7.
resolution to 1920 x 1080 (for S2419HGF) or 2560 x 1440 (for S2719DGF)
again.
Operating your monitor │ 51
Page 52
Using tilt
NOTE: The stand is not attached when the monitor is shipped from the
factory.
5°
21°
52 │ Operating your monitor
Page 53
Troubleshooting
WARNING: Before you begin any of the procedures in this section,
follow the Safety Instructions.
Self-Test
Your monitor provides a self-test feature that allows you to check if your monitor is
functioning properly. If your monitor and computer are properly connected but the
monitor screen remains dark, run the monitor self-test by performing the following
steps:
Turn off both your computer and the monitor.
1.
Disconnect all video cables from the monitor. This way, the computer doesn’t
2.
have to be involved.
Turn on the monitor.
3.
If the monitor is working correctly, it detects that there is no signal and one of the
following message appears. While in self-test mode, the power LED remains white.
Dell 24 Gaming Monitor
?
No HDMI1 Cable
The display will go into Power Save Mode in 4 minutes.
www.dell.com/support/monitors
Dell 27 Gaming Monitor
?
No HDMI1 Cable
The display will go into Power Save Mode in 4 minutes.
www.dell.com/support/monitors
S2419HGF
S2719DGF
NOTE: This box also appears during normal system operation, if the
video cable is disconnected or damaged.
Turn Off your monitor and reconnect the video cable; then turn on your
4.
computer and the monitor.
Troubleshooting │ 53
Page 54
If your monitor remains dark after you reconnect the cables, check your video
controller and computer.
Built-in diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if any screen
abnormality you experience is an inherent problem with your monitor, or with your
computer and video card.
NOTE: You can run the built-in diagnostics only when the video cable
is unplugged and the monitor is in self-test mode.
1 52 3 4 76
To run the built-in diagnostics:
Ensure that the screen is clean (no dust particles on the surface of the
1.
screen).
Unplug the video cable(s) from the back of the computer or monitor. The
2.
monitor then goes into the self-test mode.
Press and hold Button 3 for 5 seconds. A gray screen appears.
3.
Carefully inspect the screen for abnormalities.
4.
Press Button 3 on the bottom of the monitor again. The color of the screen
5.
changes to red.
Inspect the display for any abnormalities.
6.
Repeat steps 5 and 6 to inspect the display in green, blue, black, white and
7.
text screens.
The test is complete when the text screen appears. To exit, press Button 3 again.
If you do not detect any screen abnormalities upon using the built-in diagnostic
tool, the monitor is functioning properly. Check the video card and computer.
54 │ Troubleshooting
Page 55
Common problems
The following table contains general information about common monitor problems
you might encounter and the possible solutions:
Common
Symptoms
No Video/Power
LED off
No Video/Power
LED on
Poor Focus
Shaky/Jittery Video
Missing Pixels
Possible Solutions
Ensure that the video cable connecting the monitor and
∞
the computer is properly connected and secure.
Verify that the power outlet is functioning properly using
∞
any other electrical equipment.
Ensure that the power button is pressed.
∞
Ensure that the correct input source is selected via the
∞
Input Source menu.
Increase brightness and contrast controls using the OSD.
∞
Perform monitor self-test feature check.
∞
Check for bent or broken pins in the video cable
∞
connector.
Run the built-in diagnostics.
∞
Ensure that the correct input source is selected via the
∞
Input Source menu.
Eliminate video extension cables.
∞
Reset the monitor to Factory Settings (Factory Reset).
∞
Change the video resolution to the correct aspect ratio.
∞
Reset the monitor to Factory Settings (Factory Reset).
∞
Check environmental factors.
∞
Relocate the monitor and test in another room.
∞
Cycle power On-Off.
∞
Pixel that is permanently Off is a natural defect that can
∞
occur in LCD technology.
For more information on Dell Monitor Quality and Pixel
∞
Policy, see Dell Support site at:
www.dell.com/support/monitors.
Troubleshooting │ 55
Page 56
Stuck-on Pixels
Brightness Problems ∞Reset the monitor to Factory Settings (Factory Reset).
Geometric Distortion ∞Reset the monitor to Factory Settings (Factory Reset).
Horizontal/Vertical
Lines
Synchronization
Problems
Safety Related Issues ∞Do not perform any troubleshooting steps.
Intermittent
Problems
Missing Color
Cycle power On-Off.
∞
Pixel that is permanently off is a natural defect that can
∞
occur in LCD technology.
For more information on Dell Monitor Quality and Pixel
∞
Policy, see Dell Support site at:
www.dell.com/support/monitors.
Adjust brightness & contrast controls via OSD.
∞
Adjust horizontal & vertical controls via OSD.
∞
Reset the monitor to Factory Settings (Factory Reset).
∞
Perform monitor self-test feature check and determine if
∞
these lines are also in self-test mode.
Check for bent or broken pins in the video cable
∞
connector.
Run the built-in diagnostics.
∞
Reset the monitor to Factory Settings (Factory Reset).
∞
Perform monitor self-test feature check to determine if
∞
the scrambled screen appears in self-test mode.
Check for bent or broken pins in the video cable
∞
connector.
Restart the computer in the safe mode.
∞
Contact Dell immediately.
∞
Ensure that the video cable connecting the monitor to
∞
the computer is connected properly and is secure.
Reset the monitor to Factory Settings (Factory Reset).
∞
Perform monitor self-test feature check to determine if
∞
the intermittent problem occurs in self-test mode.
Perform monitor self-test feature check.
∞
Ensure that the video cable connecting the monitor to
∞
the computer is connected properly and is secure.
Check for bent or broken pins in the video cable
∞
connector.
56 │ Troubleshooting
Page 57
Wrong Color
Image retention from
a static image left
on the monitor for a
long period of time
Video Ghosting or
Overshooting
Change the Color Setting Mode in the Color Settings
∞
OSD to Graphics or Video depending on the application.
Try different Preset Modes in Color settings OSD.
∞
Adjust R/G/B value in Custom Color in Color settings
OSD.
Change the Input Color Format to RGB or YPbPr in
∞
the Color settings OSD.
Run the built-in diagnostics.
∞
Use the Power Management feature to turn off
∞
the monitor at all times when not in use (for more
information, see Power management modes).
Alternatively, use a dynamically changing screensaver.
∞
Change the Response Time in the Display OSD to
∞
Fast or Normal depending on your application and
usage.
Troubleshooting │ 57
Page 58
Product-specific problems
Specific
Symptoms
Screen image is too
small
Cannot adjust the
monitor with the
buttons on the
bottom of the panel
No Input Signal
when user controls
are pressed
The picture does
not fill the entire
screen
Possible Solutions
Check the Aspect Ratio setting in the Display settings
∞
OSD.
Reset the monitor to Factory Settings (Factory Reset).
∞
Turn Off the monitor, unplug the power cord, plug it back,
∞
and then turn On the monitor.
Check if the OSD menu is locked. If yes, press and hold
∞
the menu button for 10 seconds to unlock. (For more
information, see Lock).
Check the signal source. Ensure the computer is not in
∞
standby or sleep mode by moving the mouse or pressing
any key on the keyboard.
Check if the video cable is plugged in properly. Disconnect
∞
and reconnect the video cable if necessary.
Reset the computer or video player.
∞
Due to different video formats (aspect ratio) of DVDs, the
∞
monitor may display in full screen.
Run the built-in diagnostics.
∞
58 │ Troubleshooting
Page 59
Appendix
Safety Instructions
WARNING: Use of controls, adjustments, or procedures other than
those specified in this documentation may result in exposure to shock,
electrical hazards, and/or mechanical hazards.
For information on safety instructions, see the Safety Environment and
Regulatory Information (SERI).
FCC notices (U.S. Only) and other regulatory information
For FCC notices and other regulatory information, see the regulatory compliance
website located at www.dell.com/regulatory_compliance.
Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find
contact information on your purchase invoice, packing slip, bill, or Dell
product catalog.
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be available
in your area.
To get online Monitor support content:
Visit www.dell.com/support/monitors.
1.
To contact Dell for sales, technical support, or customer service issues:
Visit www.dell.com/support.
1.
Verify your country or region in the Choose A Country/Region drop-down
2.
menu at the bottom of the page.
Click Contact Us on the left side of the page.
3.
Select the appropriate service or support link based on your need.
4.
Choose the method of contacting Dell that is convenient for you.
5.
WARNING: For displays with glossy bezels the user should consider
the placement of the display as the bezel may cause disturbing
reflections from surrounding light and bright surfaces.
Appendix │ 59
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