Dell R300 User Manual
Dell™ PowerEdge™ R300 Systems
Hardware Owner’s Manual
www.dell.com | support.dell.com
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data
and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury,
or death.
____________________
Information in this document is subject to change without notice.
© 2007 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly
forbidden.
Trademarks used in this text: Dell, the DELL logo, PowerEdge, and PowerVault are trademarks of
Dell Inc.; Microsoft, MS-DOS, Windows, and Windows Server are either trademarks or registered
trademarks of Microsoft Corporation in the United States and/or other countries; Red Hat is a registered
trademark of Red Hat, Inc.; UNIX is a registered trademark of The Open Group in the United States
and other countries; EMC is a registered trademark of EMC Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Model SMT
December 2007 P/N XK127 Rev. A00
Contents
1 About Your System . . . . . . . . . . . . . . . . . 11
Other Information You May Need . . . . . . . . . . . . 11
Accessing System Features During Startup
Front-Panel Features and Indicators
Hard-Drive Indicator Codes
Back-Panel Features and Indicators
Connecting External Devices
Power Indicator Codes
NIC Indicator Codes
LCD Status Messages
. . . . . . . . . . . . . . . . . 20
. . . . . . . . . . . . . . . . . . . 21
. . . . . . . . . . . . . . . . . . 22
. . . . . . . . . . 13
. . . . . . . . . . . . 17
. . . . . . . . . . 19
. . . . . . . . . . . 19
Solving Problems Described by LCD Status
Messages
Removing LCD Status Messages
System Messages
Warning Messages
Diagnostics Messages
Alert Messages
. . . . . . . . . . . . . . . . . . . . . 33
. . . . . . . . . 33
. . . . . . . . . . . . . . . . . . . . 34
. . . . . . . . . . . . . . . . . . . 43
. . . . . . . . . . . . . . . . . 44
. . . . . . . . . . . . . . . . . . . . . 44
. . . . . . 12
Contents 3
2 Using the System Setup Program . . . . . . 45
Entering the System Setup Program . . . . . . . . . . . 45
Responding to Error Messages
Using the System Setup Program
. . . . . . . . . . 45
. . . . . . . . . 46
System Setup Options
Main Screen
Memory Information Screen
CPU Information Screen
SATA Configuration Screen
Integrated Devices Screen
Serial Communication Screen
System Security Screen
Exit Screen
System and Setup Password Features
Using the System Password
Using the Setup Password
Disabling a Forgotten Password
. . . . . . . . . . . . . . . . . . 46
. . . . . . . . . . . . . . . . . . . . 46
. . . . . . . . . . . . 49
. . . . . . . . . . . . . . 50
. . . . . . . . . . . . 51
. . . . . . . . . . . . . 51
. . . . . . . . . . . 52
. . . . . . . . . . . . . . 53
. . . . . . . . . . . . . . . . . . . . . 56
. . . . . . . . . 56
. . . . . . . . . . . . 57
. . . . . . . . . . . . . 59
. . . . . . . . . . . . 60
Baseboard Management Controller
Configuration
Entering the BMC Setup Module
BMC Setup Module Options
. . . . . . . . . . . . . . . . . . . . . . 61
. . . . . . . . . . 61
. . . . . . . . . . . . 61
3 Installing System Components . . . . . . . . 63
4 Contents
Recommended Tools . . . . . . . . . . . . . . . . . . 63
Inside the System
Front Bezel
Removing the Front Bezel
Replacing the Front Bezel
. . . . . . . . . . . . . . . . . . . . 64
. . . . . . . . . . . . . . . . . . . . . . . . 67
. . . . . . . . . . . . . 67
. . . . . . . . . . . . . 68
Opening and Closing the System . . . . . . . . . . . . 68
Opening the System
Closing the System
. . . . . . . . . . . . . . . . 69
. . . . . . . . . . . . . . . . . 69
System Board Shroud
. . . . . . . . . . . . . . . . . . 70
Removing the System Board Shroud
Installing the System Board Shroud
Hard Drives
. . . . . . . . . . . . . . . . . . . . . . . 73
Removing a Drive Blank
Installing a Hard-Drive Blank
. . . . . . . . . . . . . . 73
. . . . . . . . . . . 74
Removing a Hot-Plug Hard Drive
Installing a Hot-Plug Hard Drive
Replacing a Hard-Drive Carrier
. . . . . . . . . . . . . 77
Removing a Hard Drive From a Hard-Drive
Carrier
. . . . . . . . . . . . . . . . . . . . . . . 77
Installing a Hard Drive Into a Drive Carrier
Optical Drive
. . . . . . . . . . . . . . . . . . . . . . 79
Removing the Optical Drive from the System
Installing the Optical Drive
. . . . . . . . . . . . . 80
Installing the Optical Drive in the Optical
Drive Tray
. . . . . . . . . . . . . . . . . . . . . . 82
Removing the Optical Drive From the Optical
Drive Tray
. . . . . . . . . . . . . . . . . . . . . . 82
. . . . . . . . 71
. . . . . . . . 72
. . . . . . . . . 74
. . . . . . . . . . 75
. . . . 77
. . . 79
Cooling Fan Modules
Removing the Fan Assembly
Installing the Fan Assembly
Power Supply Fan Assembly
. . . . . . . . . . . . . . . . . . 83
. . . . . . . . . . . . 84
. . . . . . . . . . . . 86
. . . . . . . . . . . . . . 86
Removing the Power Supply Fan Assembly
Installing the Power Supply Fan Assembly
. . . . 86
. . . . 88
Contents 5
Power Supplies . . . . . . . . . . . . . . . . . . . . . 88
Removing a Power Supply
Replacing a Power Supply
. . . . . . . . . . . . . 88
. . . . . . . . . . . . . 89
Internal USB Memory Key
. . . . . . . . . . . . . . . 90
Installing the Optional Internal USB
Memory Key
RAC Card
Removing the RAC Card
Installing a RAC Card
Expansion Cards
. . . . . . . . . . . . . . . . . . . . 90
. . . . . . . . . . . . . . . . . . . . . . . . . 92
. . . . . . . . . . . . . . 92
. . . . . . . . . . . . . . . . 94
. . . . . . . . . . . . . . . . . . . . . 95
Installing an Expansion Card
Removing an Expansion Card
Riser Cards
Backplane Board
. . . . . . . . . . . . . . . . . . . . . . . . 97
Removing the Riser Card
Installing the Riser Card
. . . . . . . . . . . . . . . . . . . . 100
. . . . . . . . . . . . . . 98
. . . . . . . . . . . . . . 99
Removing the Backplane Board
Installing the Backplane Board
System Memory
. . . . . . . . . . . . . . . . . . . . . 102
Memory Module Installation Guidelines
Installing Memory Modules
Removing Memory Modules
. . . . . . . . . . . . 95
. . . . . . . . . . . 96
. . . . . . . . . . 100
. . . . . . . . . . 102
. . . . . . 102
. . . . . . . . . . . . 104
. . . . . . . . . . . . 106
6 Contents
Processor
. . . . . . . . . . . . . . . . . . . . . . . . 106
Replacing the Processor
Installing a Processor
System Battery
. . . . . . . . . . . . . . . . . . . . . . 111
Replacing the System Battery
. . . . . . . . . . . . . . 106
. . . . . . . . . . . . . . . 109
. . . . . . . . . . . 111
Control Panel Assembly (Service-only
Procedure)
. . . . . . . . . . . . . . . . . . . . . . . . 113
Removing the Control Panel Assembly
Installing the Control Panel Assembly
. . . . . . 113
. . . . . . . 115
Power Distribution Board
Removing the Power Distribution Board
Replacing the Power Distribution Board
System Board (Service-Only Procedure)
Removing the System Board Assembly
Installing the System Board Assembly
. . . . . . . . . . . . . . . . 116
. . . . . . 116
. . . . . 118
. . . . . . . . 118
. . . . . . 119
. . . . . . . 121
4 Troubleshooting Your System . . . . . . . . 123
Safety First—For You and Your System . . . . . . . . . 123
Start-Up Routine
Checking the Equipment
Troubleshooting External Connections
Troubleshooting the Video Subsystem
Troubleshooting the Keyboard
Troubleshooting the Mouse
Troubleshooting Serial I/O Problems
Troubleshooting a Serial I/O Device
Troubleshooting a USB Device
. . . . . . . . . . . . . . . . . . . . . 123
. . . . . . . . . . . . . . . . 124
. . . . . . 124
. . . . . . . 124
. . . . . . . . . . . 125
. . . . . . . . . . . . 126
. . . . . . . . . . 126
. . . . . . . . 127
. . . . . . . . . . 127
Troubleshooting a NIC
Troubleshooting a Wet System
Troubleshooting a Damaged System
. . . . . . . . . . . . . . . . . . 129
. . . . . . . . . . . . . 130
. . . . . . . . . . 131
Troubleshooting the System Battery . . . . . . . . . . 132
Contents 7
Troubleshooting Power Supplies . . . . . . . . . . . . 133
Troubleshooting System Cooling Problems
Troubleshooting a Fan
. . . . . . . . . . . . . . . 134
. . . . . . . 134
Troubleshooting System Memory . . . . . . . . . . . . 135
Troubleshooting an Internal USB Key
Troubleshooting a Diskette Drive
Troubleshooting an Optical Drive
Troubleshooting a SCSI Tape Drive
Troubleshooting a Hard Drive
Troubleshooting a Hot-plug Hard Drive
Troubleshooting a SAS or SAS RAID Controller
Troubleshooting Expansion Cards
Troubleshooting the Microprocessors
. . . . . . . . . . 137
. . . . . . . . . . . . 138
. . . . . . . . . . . . 140
. . . . . . . . . . . 141
. . . . . . . . . . . . . . 142
. . . . . . . . . 143
. . . . 145
. . . . . . . . . . . 147
. . . . . . . . . 149
5 Running the System Diagnostics . . . . . . 151
8 Contents
Using Dell PowerEdge Diagnostics . . . . . . . . . . . 151
System Diagnostics Features
When to Use the System Diagnostics
Running the System Diagnostics
System Diagnostics Testing Options
. . . . . . . . . . . . . . 151
. . . . . . . . . . 152
. . . . . . . . . . . . 152
. . . . . . . . . . 152
Using Custom Test Options . . . . . . . . . . . . . . . 153
Selecting Devices for Testing
Selecting Diagnostics Options
Viewing Information and Results
. . . . . . . . . . . 153
. . . . . . . . . . . 153
. . . . . . . . . 154
6 Jumpers and Connectors . . . . . . . . . . . 155
System Board Jumpers . . . . . . . . . . . . . . . . . 155
System Board Connectors
Riser Card Connectors
Control Panel Assembly Connectors
. . . . . . . . . . . . . . . . 155
. . . . . . . . . . . . . . . . . 158
. . . . . . . . . . 159
SAS/SATA Backplane Board Connectors . . . . . . . . 160
Expansion Card Connectors for SAS Controller
Daughter Cards
Disabling a Forgotten Password
. . . . . . . . . . . . . . . . . . . . . 160
. . . . . . . . . . . . 162
7 Getting Help . . . . . . . . . . . . . . . . . . . . . 165
Contacting Dell . . . . . . . . . . . . . . . . . . . . . 165
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Index
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Contents 9
10 Contents
About Your System
This section describes the physical, firmware, and software interface features
that provide and ensure the essential functioning of your system. The
physical connectors on your system’s front and back panels provide
convenient connectivity and system expansion capability. The system
firmware, applications, and operating systems monitor the system and
component status and alert you when a problem arises. System conditions
can be reported by any of the following:
• Front or back panel indicators
• LCD status messages
• System messages
• Warning messages
• Diagnostics messages
• Alert messages
This section describes each type of message, lists the possible causes, and
provides steps to resolve any problems indicated by a message. The system
indicators and features are illustrated in this section.
Other Information You May Need
CAUTION: The Product Information Guide provides important safety and
regulatory information. Warranty information may be included within this
document or as a separate document.
• The
• The
• CDs included with your system provide documentation and tools for
• Systems management software documentation describes the features,
Rack Installation Guide
with your rack solution describe how to install your system into a rack.
Getting Started Guide
up your system, and technical specifications.
configuring and managing your system.
requirements, installation, and basic operation of the software.
and
Rack Installation Instructions
provides an overview of system features, setting
included
About Your System 11
• Operating system documentation describes how to install (if necessary),
configure, and use the operating system software.
• Documentation for any components you purchased separately provides
information to configure and install these options.
• Updates are sometimes included with the system to describe changes to
the system, software, and/or documentation.
NOTE: Always check for updates on support.dell.com and read the updates
first because they often supersede information in other documents.
• Release notes or readme files may be included to provide last-minute
updates to the system or documentation or advanced technical reference
material intended for experienced users or technicians.
Accessing System Features During Startup
Table 1-1 describes keystrokes that may be entered during startup to access
system features. If your operating system begins to load before you enter the
keystroke, allow the system to finish booting, and then restart your system
and try again.
Table 1-1. Keystrokes for Accessing System Features
Keystroke Description
<F2> Enters the System Setup program. See "Entering the System Setup
Program" on page 45.
<F10> Opens the utility partition, allowing you to run the system diagnostics.
See "Running the System Diagnostics" on page 152.
<F11> Enters the boot mode selection screen, allowing you to choose a boot
device.
<F12> Starts PXE boot.
<Ctrl+E> Enters the Baseboard Management Controller (BMC) Management
Utility, which allows access to the system event log (SEL) and
configuration of the remote access controller (RAC) card. See the Dell
OpenManage™ Baseboard Management Controller User’s Guide for
more information on setup and use of BMC.
<Ctrl+C> This keystroke enters the SAS Configuration Utility. See your SAS
controller User’s Guide for more information.
12 About Your System
Table 1-1. Keystrokes for Accessing System Features (continued)
Keystroke Description
<Ctrl+R> If you have the optional battery-cached SAS RAID controller, this
keystroke enters the RAID configuration utility. For more information,
see the documentation for your SAS controller card.
<Ctrl+S> If you have PXE support enabled through the System Setup Program
(see "Integrated Devices Screen" on page 51), this keystroke allows you
to configure NIC settings for PXE boot. For more information, see the
documentation for your integrated NIC.
Front-Panel Features and Indicators
Figure 1-1 shows the controls, indicators, connectors, and features on the
system front panel behind the optional bezel. (To remove the bezel, press the
latch at the left end of the bezel. See "Opening and Closing the System" on
page 68.) Table 1-2 provides component descriptions.
Figure 1-1. Front-Panel Features and Indicators
1 2
3
5
4
6
8 9 11
7
10
About Your System 13
Table 1-2. Front-Panel Components
Item Component Icon Description
1 Power-on indicator,
power button
The power button turns system power off
and on.
NOTICE: If you turn off the system
using the power button and the
system is running an ACPI-compliant
operating system, the system can
perform an orderly shutdown before
power is turned off. If the power
button is pressed for more than
4 seconds, the system power will turn
off regardless of the current
operating system state. If the system
is not running an ACPI-compliant
operating system, power is turned off
immediately after the power button is
pressed.
The power button is enabled in the
System Setup program. When disabled,
the button can only turn the system
power on. For more information, see
"Using the System Setup Program" on
page 46 and the operating system's
documentation.
The power-on indicator lights or blinks to
indicate the status of power to the system.
The power-on indicator lights when the
system is on. The indicator is off when the
system is off and power is disconnected
from the system. The indicator blinks
when the system is on but in standby
state, or when the system is off but is still
connected to the power source.
To exit from the standby state, briefly
press the power button.
14 About Your System
Table 1-2. Front-Panel Components (continued)
Item Component Icon Description
2 NMI button Used to troubleshoot software and device
driver errors when using certain operating
systems. This button can be pressed using
the end of a paper clip. Use this button
only if directed to do so by qualified
support personnel or by the operating
system's documentation.
3 Hard-drive activity
indicator
4System
identification
button
5 LCD panel Provides system ID, status information,
Indicates current hard-drive activity on
the system.
The identification buttons on the front
and back panels can be used to locate a
particular system within a rack. When
one of these buttons is pushed, the LCD
panel on the front and the blue system
status indicator on the back blink until
one of the buttons is pushed again.
and system error messages.
The LCD lights during normal system
operation. Both the systems management
software and the identification buttons
located on the front and back of the
system can cause the LCD to flash blue to
identify a particular system.
The LCD lights amber when the system
needs attention, and the LCD panel
displays an error code followed by
descriptive text.
NOTE: If the system is connected to AC
power and an error has been detected, the
LCD lights amber regardless of whether the
system has been powered on.
6 USB connectors (2) Connect USB 2.0-compliant devices to
the system.
About Your System 15
Table 1-2. Front-Panel Components (continued)
Item Component Icon Description
7 Video connector Connects a monitor to the system.
8 Optical drive
(optional)
One optional slim-line SATA DVD-ROM
drive or DVD-RW drive, or combination
CD-RW/DVD drive (when available).
NOTE: DVD devices are data only.
9 Hard-drive activity
indicator
10 Hard drive 0 Optional 3.5-inch SAS or SATA hot-plug
11 Hard drive 1 Optional 3.5-inch SAS or SATA hot-plug
The green hard-drive activity indicator
flashes when the hard drives are in use.
hard drive.
hard drive.
16 About Your System
Hard-Drive Indicator Codes
The hard-drive carriers have two indicators—the drive-activity indicator and
the drive-status indicator. See Figure 1-2. In RAID configurations, the drivestatus indicator lights to indicate the status of the drive. In non-RAID
configurations, only the drive-activity indicator lights; the drive-status
indicator is off.
Figure 1-2. Hard-Drive Indicators
1
2
1 drive-status indicator (green and
amber)
2 green drive-activity indicator
About Your System 17
Table 1-3 lists the drive indicator patterns for RAID hard drives. Different
patterns are displayed as drive events occur in the system. For example, if a
hard drive fails, the "drive failed" pattern appears. After the drive is selected
for removal, the "drive being prepared for removal" pattern appears, followed
by the "drive ready for insertion or removal" pattern. After the replacement
drive is installed, the "drive being prepared for operation" pattern appears,
followed by the "drive online" pattern.
NOTE: For non-RAID configurations, only the drive-activity indicator is active. The
drive-status indicator is off.
Table 1-3. Hard-Drive Indicator Patterns for RAID
Condition Drive-Status Indicator Pattern
Identify drive/preparing for
removal
Drive ready for insertion or
removal
Drive predicted failure Blinks green, amber, and off.
Drive failed Blinks amber four times per second.
Drive rebuilding Blinks green slowly.
Drive online Steady green.
Rebuild aborted Blinks green three seconds, amber three seconds, and
Blinks green two times per second
Off
off six seconds.
18 About Your System
Back-Panel Features and Indicators
Figure 1-3 shows the controls, indicators, and connectors located on the
system's back panel.
Figure 1-3. Back-Panel Features and Indicators
1
1 PCIe slot 1- riser card 2 PCIe slot 2 - riser card
3 power supply bay 1 (PS1) 4 power supply bay 2 (PS2)
5 redundant power supply indicators
(2)
7 system status indicator 8 system status indicator connector
9 NIC2 connector (Gb) 10 NIC1 connector (Gb)
11 2.0-compliant USB connectors (2) 12 video connector
13 serial connector 14 remote access controller (RAC)
2
8 6710 91113 1214
6 system identification button
connector (optional)
3
4
Connecting External Devices
When connecting external devices to your system, follow these guidelines:
• Most devices must be connected to a specific connector and device drivers
must be installed before the device operates properly. (Device drivers are
normally included with your operating system software or with the device
itself.) See the documentation that accompanied the device for specific
installation and configuration instructions.
5
About Your System 19
• Always attach an external device while your system and the device are
turned off. Next, turn on any external devices before turning on the system
(unless the documentation for the device specifies otherwise).
See "Using the System Setup Program" on page 46 for information about
enabling, disabling, and configuring I/O ports and connectors.
Power Indicator Codes
The power button on the front panel controls the power to the system from
the system's power supplies. The power indicator lights green when the
system is on.
The indicators on the redundant power supplies show whether power is
present or whether a power fault has occurred (see Figure 1-4). Table 1-4 lists
the power supply indicator codes.
Table 1-4. Redundant Power Supply Indicators
Indicator Function
Power supply status Green indicates that the power supply is operational and
providing DC power to the system.
Power supply fault Amber indicates a problem with the power supply.
AC line status Green indicates that a valid AC source is connected to the
power supply and is operational.
20 About Your System
Figure 1-4. Redundant Power Supply Indicators
1
2
3
1 power supply status
(DC out is operational)
3 AC line status (AC in is operational)
2 power supply fault
NIC Indicator Codes
Each NIC on the back panel has an indicator that provides information on
network activity and link status. See Figure 1-5. Table 1-5 lists the NIC
indicator codes.
Figure 1-5. NIC Indicators
1
1 link indicator 2 activity indicator
2
About Your System 21
Table 1-5. NIC Indicator Codes
Indicator Indicator Code
Link and activity indicators are off. The NIC is not connected to the network.
Link indicator is green. The NIC is connected to a valid link partner
on the network.
Activity indicator is blinking yellow. Network data is being sent or received.
LCD Status Messages
The system's control panel LCD provides status messages to signify when the
system is operating correctly or when the system needs attention.
The LCD lights blue to indicate a normal operating condition, and lights
amber to indicate an error condition. The LCD scrolls a message that
includes a status code followed by descriptive text. Table 1-6 lists the LCD
status messages that can occur and the probable cause for each message. The
LCD messages refer to events recorded in the System Event Log (SEL). For
information on the SEL and configuring system management settings, see
the systems management software documentation.
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. See your Product
Information Guide for complete information about safety precautions, working
inside the computer, and protecting against electrostatic discharge.
NOTE: If your system fails to boot, press the System ID button for at least five
seconds until an error code appears on the LCD. Record the code, then see "Getting
Help" on page 165.
22 About Your System
Table 1-6. LCD Status Messages
Code Text Causes Corrective Actions
N/A SYSTEM NAME
E1000 FAILSAFE,
Call Support
E1114 Temp Ambient Ambient system
E1115 Temp Planar Planar system temperature
E1118 CPU Temp
Interface
E1210 CMOS Batt CMOS battery is missing, or
A 62-character string that
can be defined by the user in
the System Setup program.
SYSTEM NAME
The
displays under the following
conditions:
• The system is powered on.
• The power is off and
active errors are displayed.
Check the system event log
for critical failure events.
temperature is out of
acceptable range.
is out of acceptable range.
The BMC is unable to
determine the CPU(s)
temperature status.
Consequently, the BMC
increases the CPU fan speed
to maximum
as a precautionary measure.
the voltage is out of
acceptable range.
This message is for
information only.
You can change the
system ID and name in
the System Setup
program. See "Entering
the System Setup
Program" on page 45.
See "Getting Help" on
page 165.
See "Troubleshooting
System Cooling
Problems" on page 134.
See "Troubleshooting
System Cooling
Problems" on page 134.
Turn off power to the
system and restart the
system. See "Getting
Help" on page 165.
See "Troubleshooting the
System Battery" on
page 132.
About Your System 23
Table 1-6. LCD Status Messages (continued)
Code Text Causes Corrective Actions
E1211 ROMB Batt RAID battery is either
missing, bad, or unable to
recharge due to thermal
issues.
E1214 ##
E1215 ##
E1226 PCI Rsr 1.5V
E1229 CPU # VCORE Processor # VCORE voltage
E122A CPU VTT PwrGd Processor # VTT voltage has
E1310 RPM Fan ## RPM of specified cooling
E1311 FAN MOD ##
E1313 Fan
PwrGd Specified voltage regulator
has failed.
PwrGd Specified voltage regulator
has failed.
1.5V Riser Card Power Good
PwrGd
RPM
Redundancy
failure.
regulator has failed.
exceeded the allowable
voltage range
fan is out of acceptable
operating range.
RPM of specified cooling
fan module is out of
acceptable operating range.
The system is no longer fanredundant. Another fan
failure will put the system at
risk of over-heating.
Reseat the RAID battery
connector. See
"Troubleshooting a SAS or
SAS RAID Controller" on
page 145, and
"Troubleshooting System
Cooling Problems" on
page 134.
See "Getting Help" on
page 165.
See "Getting Help" on
page 165.
See "Getting Help" on
page 165.
See "Getting Help" on
page 165.
See "Getting Help" on
page 165.
See "Troubleshooting
System Cooling
Problems" on page 134.
See "Troubleshooting
System Cooling
Problems" on page 134.
Check control panel LCD
for additional scrolling
messages. See
"Troubleshooting System
Cooling Problems" on
page 134.
24 About Your System
Table 1-6. LCD Status Messages (continued)
Code Text Causes Corrective Actions
E1410 CPU # IERR Specified microprocessor is
reporting an internal error.
E1414 CPU #
Thermtrip
Specified microprocessor is
out of acceptable
temperature range and has
halted operation.
See your system’s
"Information Update
Tech Sheet" located on
support.dell.com for the
most current system
information. If the
problem persists, see
"Getting Help" on
page 165.
See "Troubleshooting
System Cooling
Problems" on page 134. If
the problem persists,
ensure that the
microprocessor heat sinks
are properly installed. See
"Troubleshooting the
Microprocessors" on
page 149.
NOTE: The LCD continues
to display this message
until the system’s power
cord is disconnected and
reconnected to the AC
power source, or the SEL is
cleared using either Server
Assistant or the BMC
Management Utility. See
the Dell™ OpenManage™
Baseboard Management
Controller User’s Guide for
information about these
utilities.
E1418 CPU #
Presence
Specified processor is
missing or bad, and the
system is in an unsupported
configuration.
See "Troubleshooting the
Microprocessors" on
page 149.
About Your System 25
Table 1-6. LCD Status Messages (continued)
Code Text Causes Corrective Actions
E141C CPU Mismatch Processors are in a
configuration unsupported
by Dell.
E141F CPU Protocol The system BIOS has
reported a processor
protocol error.
E1420 CPU Bus PERR The system BIOS has
reported a processor bus
parity error.
E1421 CPU Init The system BIOS has
reported a processor
initialization error.
E1422 CPU Machine
Chk
E1610 PS # Missing No power is available from
E1614 PS # Status No power is available from
E1618 PS #
Predictive
The system BIOS has
reported a machine check
error.
the specified power supply;
specified power supply is
improperly installed or
faulty.
the specified power supply;
specified power supply is
improperly installed or
faulty.
Power supply voltage is out
of acceptable range;
specified power supply is
improperly installed or
faulty.
Ensure that your
processors match and
conform to the type
described in the
Microprocessor Technical
Specifications outlined in
your system’s Getting
Started Guide.
See "Getting Help" on
page 165.
See "Getting Help" on
page 165.
See "Getting Help" on
page 165.
See "Getting Help" on
page 165.
See "Troubleshooting
Power Supplies" on
page 133.
See "Troubleshooting
Power Supplies" on
page 133.
See "Troubleshooting
Power Supplies" on
page 133.
26 About Your System
Table 1-6. LCD Status Messages (continued)
Code Text Causes Corrective Actions
E161C PS # Input
Lost
E1624 PS Redundancy The power supply subsystem
E1710 I/O Channel
Chk
E1711 PCI PERR B##
D## F##
PCI PERR Slot #The system BIOS has
Power source for specified
power supply is unavailable,
or out of acceptable range.
is no longer redundant. If
the last supply fails, the
system will go down.
The system BIOS has
reported an I/O channel
check.
The system BIOS has
reported a PCI parity error
on a component that resides
in PCI configuration space
at bus ##, device ##,
function ##.
reported a PCI parity error
on a component that resides
in the specified PCIe slot.
Check the AC power
source for the specified
power supply. If the
problem persists, see
"Troubleshooting Power
Supplies" on page 133.
See "Troubleshooting
Power Supplies" on
page 133.
See "Getting Help" on
page 165.
Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 147.
Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 147.
About Your System 27
Table 1-6. LCD Status Messages (continued)
Code Text Causes Corrective Actions
E1712 PCI SERR B##
D## F##
PCI SERR Slot #The system BIOS has
E1714 Unknown Err The system BIOS has
E171F PCIE Fatal
Err B## D##
F##
PCIE Fatal
Err Slot #
E1810 HDD ## Fault The SAS subsystem has
The system BIOS has
reported a PCI system error
on a component that resides
in PCI configuration space
at bus ##, device ##,
function ##.
reported a PCI system error
on a component that resides
in the specified slot.
determined that there has
been an error in the system,
but is unable to determine
its origin.
The system BIOS has
reported a PCIe fatal error
on a component that resides
in PCIe configuration space
at bus ##, device ##,
function ##.
The system BIOS has
reported a PCIe fatal error
on a component that resides
in the specified slot.
determined that hard drive
## has experienced a fault.
Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 147.
Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 147.
See "Getting Help" on
page 165.
Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 147.
Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 147.
See "Troubleshooting a
Hard Drive" on page 142.
28 About Your System
Table 1-6. LCD Status Messages (continued)
Code Text Causes Corrective Actions
E1811 HDD ## Rbld
Abrt
E1812 HDD ##
Removed
E1913 CPU &
Firmware
Mismatch
E1A12 PCI Rsr
Config
E1A12 PCI Rsr
Missing
E1A14 SAS Cable A SAS cable A is missing or
E1A15 SAS Cable B SAS cable B is missing or
The specified hard drive has
experienced a rebuild abort.
The specified hard drive has
been removed from the
system.
The BMC firmware does not
support the CPU.
One or all of the PCIe risers
is configured incorrectly,
preventing the system from
powering on.
One or all of the PCIe risers
is missing, preventing the
system from powering on.
bad.
bad.
See "Troubleshooting a
Hard Drive" on page 142.
If the problem persists,
see your RAID
documentation.
Information only.
Update to the latest BMC
firmware. See the BMC
User’s Guide for more
information on setup and
use of BMC.
Reinstall the missing riser
card(s).
Check that all
connections are secure
and correctly positioned.
Reseat the cable. If the
problem persists, replace
cable.
If the problem persists,
see "Getting Help" on
page 165.
Reseat the cable. If the
problem persists, replace
cable.
If the problem persists,
see "Getting Help" on
page 165.
About Your System 29
Table 1-6. LCD Status Messages (continued)
Code Text Causes Corrective Actions
E1A15 SAS Cable C SAS cable C is missing or
bad.
E1A18 PDB Ctrl
Cable
E2010 No Memory No memory is installed in
E2011 Mem Config
Err
E2012 Unusable
Memory
E2013 Shadow BIOS
Fail
E2014 CMOS Fail CMOS failure. CMOS RAM
E2015 DMA
Controller
E2016 Int
Controller
E2017 Timer Fail Timer refresh failure. See "Getting Help" on
Control cable for the power
distribution board (PDB) is
missing or bad
the system.
Memory detected, but is not
configurable. Error detected
during memory
configuration.
Memory is configured, but
not usable. Memory
subsystem failure.
The system BIOS failed to
copy its flash image into
memory.
not functioning properly.
DMA controller failure. See "Getting Help" on
Interrupt controller failure. See "Getting Help" on
Reseat the cable. If the
problem persists, replace
cable.
If the problem persists,
see "Getting Help" on
page 165.
Reseat the cable. If the
problem persists, replace
cable.
If the problem persists,
see "Getting Help" on
page 165.
Install memory. See
"Installing Memory
Modules" on page 104.
See "Troubleshooting
System Memory" on
page 135.
See "Troubleshooting
System Memory" on
page 135..
See "Troubleshooting
System Memory" on
page 135.
See "Getting Help" on
page 165.
page 165.
page 165.
page 165.
30 About Your System
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