Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly
forbidden.
Trademarks used in this text: Dell , the DELL logo, Dimension, OptiPlex, Dell Precision, Lati-tude, Inspiron, DellNet, PowerApp, PowerEdge, PowerConnect, and PowerVault are trademarks of Dell Inc.; DLP and Texas Instruments are trademarks of Texas Instruments
Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation; Macintosh is a registered trademark of Apple Computer, Inc.
Other trademarks and trade names may be used in this document to refer to either the entities
claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in
trademarks and trade names other than its own.
Restrictions and Disclaimers
The information contained in this document, including all instructions, cautions, and regulatory
approvals and certifications, is based upon statements provided to Dell by the manufacturer and
has not been independently verified or tested by Dell. Dell disclaims all liability in connection
with any deficiencies in such information.
All statements or claims regarding the properties, capabilities, speeds, or qualifications of the
part referenced in this document are made by the manufacturer and not by Dell. Dell specifically disclaims any knowledge of the accuracy, completeness, or substantiation for any such
statements.
____________________
May 2005 Rev. A00
Contents
U.S. Terms and Conditions of Sale . . . . . . . . . . . 5
These terms and conditions ("Agreement") apply to your purchase of computer
systems and/or related products and/or services and support sold in the United
States ("Product") by the Dell entity named on the invoice or acknowledgement
("Dell") provided to you. By accepting delivery of the Product, you accept and
are bound to the terms and conditions of this Agreement. If you do not wish to
be bound by this Agreement, you must notify Dell immediately and return your
purchase pursuant to Dell's Total Satisfaction Return Policy.
(See: http://support.dell.com/ContactUs/ByPhone.aspx?c=us&l=en&s=gen
for our contact information.) If returned, Product(s) must remain in the boxes
in which they were shipped. THIS AGREEMENT SHALL APPLY UNLESS (I)
YOU HAVE A SEPARATE PURCHASE AGREEMENT WITH DELL, IN
WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN; OR (II)
OTHER DELL TERMS AND CONDITIONS APPLY TO THE
TRANSACTION.
1
Other Documents.
This Agreement may NOT be altered, supplemented, or amended by the
use of any other document(s) unless otherwise agreed to in a written
agreement signed by both you and Dell. If you do not receive an invoice or
acknowledgement in the mail, via e-mail, or with your Product, information
about your purchase may be obtained at
http://support.dell.com/dellcare/Invoice.aspx
representative.
2
Payment Terms; Orders; Quotes; Interest.
Payment terms are within Dell's sole discretion, and, unless otherwise
agreed to by Dell, payment must be made at the time of purchase. Payment
for Product may be made by credit card, wire transfer, or some other
prearranged payment method. Dell may invoice parts of an order separately.
Your order is subject to cancellation by Dell, at Dell's sole discretion. Unless
you and Dell have agreed to a different discount, Dell's standard pricing
policy for Dell™-branded systems, which include both hardware and
services in one discounted price, allocates the discount off list price
applicable to the service portion of the system to be equal to the overall
calculated percentage discount off list price on the entire system. Dell is
not responsible for pricing, typographical, or other errors, in any offer by
Dell and reserves the right to cancel any orders resulting from such errors.
3
Shipping Charges; Taxes; Title; Risk of Loss.
Shipping and handling are additional unless otherwise expressly indicated
at the time of sale. Loss or damage that occurs during shipping by a carrier
selected by Dell is Dell's responsibility. Loss or damage that occurs during
shipping by a carrier selected by you is your responsibility. You must notify
Dell within 30 days of the date of your invoice or acknowledgement if you
believe any part of your purchase is missing, wrong or damaged. Unless you
provide Dell with a valid and correct tax exemption certificate applicable to
your purchase of Product and the Product ship-to location, you are
or by contacting your sales
Product Information Guide5
www.dell.com | support.dell.com
responsible for sales and other taxes associated with the order. Shipping
dates are estimates only. Title to software will remain with the applicable
licensor(s).
4
Warranties.
THE LIMITED WARRANTIES APPLICABLE TO DELL-BRANDED
HARDWARE PRODUCT CAN BE FOUND AT
http://
www.dell.com/policy/legal/warranty.htm
DOCUMENTATION DELL PROVIDES WITH THE PRODUCT. DELL
MAKES NO WARRANTIES FOR SERVICE, SOFTWARE, OR NONDELL BRANDED PRODUCT. SUCH PRODUCT IS PROVIDED BY
DELL "
AS IS.
BRANDED PRODUCT, IF ANY, IS PROVIDED BY THE ORIGINAL
MANUFACTURER, NOT BY DELL. DELL MAKES NO EXPRESS
WARRANTIES EXCEPT THOSE STATED IN DELL'S APPLICABLE
WARRANTY STATEMENT IN EFFECT ON THE DATE OF THE
INVOICE, PACKING SLIP OR ACKNOWLEDGEMENT.
WARRANTIES AND SERVICE WILL BE EFFECTIVE, AND DELL
WILL BE OBLIGATED TO HONOR ANY SUCH WARRANTIES AND
SERVICES, ONLY UPON DELL'S RECEIPT OF PAYMENT IN FULL
FOR THE ITEM TO BE WARRANTED OR SERVICED.
5
Software.
All software is provided subject to the license agreement that is part of the
software package and you agree that you will be bound by such license
agreement
6
Return Policies; Exchanges.
New and refurbished Product that you purchase directly from Dell (and not
a third party) you may return or exchange only in accordance with Dell's
return policy in effect on the date of the invoice or acknowledgement. Any
returns or exchanges will be made in accordance with Dell's exchange
policies in effect on the date of the return or exchange. You must contact us
directly before you attempt to return Product to obtain a Return Material
Authorization Number for you to include with your return. You must return
Product to us in their original or equivalent packaging. You are responsible
for risk of loss, shipping and handling fees for returning or exchanging
Product. Additional fees may apply. Dell's return policy for Dell-branded
Product can be found at:
Non-Dell branded software and peripheral return policies can be found at:
http://
Refurbished Product return policies can be found at:
http://
you fail to follow the return or exchange instructions and policies provided
by Dell, Dell is not responsible whatsoever for Product that is lost,
damaged, modified or otherwise processed for disposal or resale. If you are
returning all components in an order, you will be credited the full amount
paid for the order. At Dell's discretion, credit for partial returns may be less
than invoice or individual component prices due to bundled or
promotional pricing.
7
Changed or Discontinued Product.
Dell's policy is one of ongoing update and revision. Dell may revise and
discontinue Product at any time without notice to you and this may affect
information saved in your online "cart." Dell will ship Product that has the
functionality and performance of the Product ordered, but changes
between what is shipped and what is described in a specification sheet or
catalog are possible. Parts used in repairing or servicing Product may be
new, equivalent-to-new, or reconditioned.
8
Service and Support.
Service offerings may vary from Product to Product. If you purchase
optional services and support from Dell, Dell and/or your third-party
service provider will provide such service and support to you in the United
States in accordance with the terms and conditions located at
service provider may at their discretion, revise their general and optional
service and support programs and the terms and conditions that govern
them without prior notice to you. Dell has no obligation to provide service
or support until Dell has received full payment for the Product or
service/support contract you purchased. Dell is not obligated to provide
service or support you purchase through a third party and not Dell.
9
Limitation of Liability.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES
SET FORTH HEREIN, INCLUDING BUT NOT LIMITED TO ANY
LIABILITY FOR PRODUCT NOT BEING AVAILABLE FOR USE, LOST
PROFITS, LOSS OF BUSINESS OR FOR LOST OR CORRUPTED
DATA OR SOFTWARE, OR THE PROVISION OF SERVICES AND
SUPPORT. EXCEPT AS EXPRESSLY PROVIDED HEREIN, DELL
WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL,
INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY
THIRD PARTY. YOU AGREE THAT FOR ANY LIABILITY RELATED
TO THE PURCHASE OF PRODUCT, DELL IS NOT LIABLE OR
RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE
AMOUNT INVOICED FOR THE APPLICABLE PRODUCT.
NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE
CONTRARY, THE REMEDIES SET FORTH IN THIS AGREEMENT
SHALL APPLY EVEN IF SUCH REMEDIES FAIL THEIR ESSENTIAL
PURPOSE.
SUPPORT, OR SERVICE MADE BY OR PURCHASED FROM A
THIRD PARTY AND NOT DIRECTLY FROM DELL. DELL IS NOT
for contact information. Dell and/or the third-party
DELL IS NOT LIABLE TO YOU FOR WARRANTIES,
or
Product Information Guide7
www.dell.com | support.dell.com
RESPONSIBLE FOR REPRESENTATIONS OR OMISSIONS MADE
BY A THIRD PARTY.
10
Applicable Law; Not For Resale or Export.
You agree to comply with all applicable laws and regulations of the various
states and of the United States. You agree and represent that you are buying
only for your own internal use only, and not for resale or export. Dell has
separate terms and conditions governing resale of Product by third parties
and transactions outside the United States. Terms and conditions for resale
are located at:
11
Governing Law.
THIS AGREEMENT AND ANY SALES THERE UNDER SHALL BE
GOVERNED BY THE LAWS OF THE STATE OF TEXAS, WITHOUT
REGARD TO CONFLICTS OF LAWS RULES.
12
Headings.
The section headings used herein are for convenience of reference only and
do not form a part of these terms and conditions, and no construction or
inference shall be derived there from.
13
Binding Arbitration.
ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN
CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING,
PRESENT OR FUTURE, AND INCLUDING STATUTORY, COMMON
LAW, INTENTIONAL TORT AND EQUITABLE CLAIMS) BETWEEN
CUSTOMER AND DELL, its agents, employees, principals, successors,
assigns, affiliates (collectively for purposes of this paragraph, "Dell") arising
from or relating to this Agreement, its interpretation, or the breach,
termination or validity thereof, the relationships which result from this
Agreement (including, to the full extent permitted by applicable law,
relationships with third parties who are not signatories to this Agreement),
Dell's advertising, or any related purchase SHALL BE RESOLVED
EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION
ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF)
under its Code of Procedure then in effect (available via the Internet at
http://w
arbitration will be limited solely to the dispute or controversy between
customer and Dell. NEITHER CUSTOMER NOR DELL SHALL BE
ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST
OTHER CUSTOMERS, OR ARBITRATE ANY CLAIM AS A
REPRESENTATIVE OR CLASS ACTION OR IN A PRIVATE
ATTORNEY GENERAL CAPACITY. This transaction involves interstate
commerce, and this provision shall be governed by the Federal Arbitration
Act 9 U.S.C. sec. 1-16 (FAA). Any award of the arbitrator(s) shall be final
and binding on each of the parties, and may be entered as a judgment in
any court of competent jurisdiction. Dell will be responsible for paying any
arbitration filing fees and fees required to obtain a hearing to the extent
such fees exceed the amount of the filing fee for initiating a claim in the
court of general jurisdiction in the state in which you reside. Each party
http://
www.dell.com/policy/legal/termsofsale.htm.
ww.arb-forum.com
, or via telephone at 1-800-474-2371). The
8Product Information Guide
shall pay for its own costs and attorneys' fees, if any. However, if any party
prevails on a statutory claim that affords the prevailing party attorneys' fees,
or if there is a written agreement providing for fees, the Arbitrator may
award reasonable fees to the prevailing party, under the standards for fee
shifting provided by law. Information may be obtained and claims may be
filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405. (REV 4/04)
Product Information Guide9
www.dell.com | support.dell.com
Limited Warranties and Return Policy
Limited Warranty for Dell-Branded Hardware Products
(U.S. Only)
Dell-branded hardware products purchased in the U.S. come with either a 90day, 1-year, 2-year, 3-year, or 4-year limited warranty depending on the product
purchased. To determine which warranty came with your hardware product(s),
see your packing slip or invoice.
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—
our end-user customer's—Dell-branded hardware products, including Dellbranded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
•Software, including the operating system and software added to the Dellbranded hardware products through our factory-integration system,
third-party software, or the reloading of software
•Non-Dell-branded and Solution Provider Direct products and accessories
•Problems that result from:
–External causes such as accident, abuse, misuse, or problems with
electrical power
–Servicing not authorized by Dell
–Usage that is not in accordance with product instructions
–Failure to follow the product instructions or failure to perform
preventive maintenance
–Problems caused by using accessories, parts, or components not
supplied by Dell
•Products with missing or altered Service Tags or serial numbers
•Products for which Dell has not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU
MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO
STATE (OR JURISDICTION TO JURISDICTION). DELL'S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN
HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET
FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND
IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT
LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,
ARE LIMITED IN TIME TO THE TERM OF THE LIMITED
10Product Information Guide
WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR
INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED,
WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS
EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW
LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY
NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES
PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING,
WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY
CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT
BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST
SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE
AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF
A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE
RESPONSIBLE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or
invoice, except for the following Dell-branded hardware:
•Portable computer batteries carry a 1-year limited warranty.
•Projector lamps carry a 90-day limited warranty.
•Memory carries a lifetime limited warranty.
•Monitors carry the longer of either a 3-year limited warranty or the
remainder of the warranty for the Dell™ computer to which the monitor
will be connected.
•PDAs, MP3 players, earphones, remote inline controls, and AC adapters
carry a 1-year limited warranty.
•Other add-on hardware carries the longer of either a 1-year limited
warranty for new parts and a 90-day limited warranty for reconditioned
parts or, for both new and reconditioned parts, the remainder of the
warranty for the Dell computer on which such parts are installed.
The limited warranty on all Dell-branded products begins on the date of the
packing slip or invoice. The warranty period is not extended if we repair or
replace a warranted product or any parts. Dell may change the availability of
limited warranties, at its discretion, but any changes will not be retroactive.
Product Information Guide11
www.dell.com | support.dell.com
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the
following table. Please also have your Dell Service Tag or order number
available.
Web Support
Individual Home Consumers:U.S. Only
Technical Support1-800-624-9896
Customer Service1-800-624-9897
Individual Home Consumers who
purchased through an Employee Purchase
Program:
Technical Support and Customer
Service
Home and Small Business Commercial
Customers:
Technical Support and Customer
Service
Medium, Large, or Global Commercial
Customers, Healthcare Customers, and
Value-Added Resellers (VARs):
During the 90 days of the 90-day limited warranty and the first year of all
other limited warranties: During the 90 days of the 90-day limited warranty and
the first year of all other limited warranties, we will repair any Dell-branded
hardware products returned to us that prove to be defective in materials or
workmanship. If we are not able to repair the product, we will replace it with a
comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number
for you to include with your return. You must return the products to us in their
original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk if the product is lost or damaged in shipment. We
12Product Information Guide
will return the repaired or replacement products to you. We will pay to ship the
repaired or replaced products to you if you use an address in the United States
(excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will
ship the product to you freight collect.
If we determine that the issue is not covered under this warranty, we will notify
you and inform you of service alternatives that are available to you on a fee
basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the
hard drive(s) and any other storage device(s) in the product(s). Remove any
confidential, proprietary, or personal information and removable media such as
floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential,
proprietary, or personal information; lost or corrupted data; or damaged or lost
removable media.
During the remaining years: For the remaining period of the limited warranty,
we will replace any defective part with new or refurbished parts, if we agree that
it needs to be replaced. When you contact us, we will require a valid credit card
number at the time you request a replacement part, but we will not charge you
for the replacement part as long as you return the original part to us within 30
days after we ship the replacement part to you. If we do not receive the original
part within 30 days, we will charge to your credit card the then-current standard
price for that part.
We will pay to ship the part to you if you use an address in the United States
(excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will
ship the part freight collect. We will also include a prepaid shipping container
with each replacement part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard
drive(s) and any other storage device(s) in the product(s). We are not responsible
for lost or corrupted data.
Product Information Guide13
www.dell.com | support.dell.com
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the
terms of the service agreement. Please refer to that contract for details on how
to obtain service.
If you purchased through us a service contract with one of our third-party
service providers, please refer to that contract for details on how to obtain
service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in
performing warranty repairs and in building replacement parts and systems.
Refurbished parts and systems are parts or systems that have been returned to
Dell, some of which were never used by a customer. All parts and systems are
inspected and tested for quality. Replacement parts and systems are covered for
the remaining period of the limited warranty for the product you bought. Dell
owns all parts removed from repaired products.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers
ownership of the system and records the transfer with us. The limited warranty
on Dell-branded memory may not be transferred. You may record your transfer
by going to Dell's website:
•If you are an Individual Home Consumer, go to
www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm
•If you are a Home Office, Small, Medium, Large, or Global Commercial
Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
•If you are a Government, Education, or Healthcare Customer, or an
Individual Home Consumer who purchased through an Employee
Purchase Program, go to
If you do not have Internet access, call your customer care representative or call
1-800-624-9897.
All requests to transfer ownership are at Dell's sole discretion. All such transfers
will be subject to the terms and conditions of the original service or limited
warranty agreement and Dell's terms and conditions of sale located at
www.dell.com. Dell cannot guarantee the authenticity of the products, limited
warranties, service or support, or the accuracy of the listings of products you
purchase from a third party.
14Product Information Guide
Total Satisfaction Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you are satisfied
with your purchases. That is why we offer a Total Satisfaction return policy for
most products that you, the end-user customer, purchase directly from Dell.
Under this policy, you may return to Dell products that you purchased directly
from Dell for a credit or a refund of the purchase price paid, less shipping and
handling and applicable return fees as follows:
New Hardware Products and Accessories — Unless you have a separate
agreement with Dell, all hardware, accessories, peripherals, parts, and unopened
software still in its/their sealed package, excluding the products listed below
may be returned within twenty-one (21) days from the date on the packing slip
or invoice.
Exclusions from the foregoing return policy:
•New Dell PowerEdge™, Dell PowerConnect™, and Dell PowerVault™
products (excluding PowerVault 160T tape libraries) may be returned
within thirty (30) days from the date on the packing slip or invoice,
except that new PowerEdge SC servers and n series products purchased
from the Small and Medium Business Sales Division may only be
returned within fourteen (14) days from the date on the packing slip or
invoice.
•Application software or an operating system that has been installed by
Dell may not be returned unless you return the entire computer under
the 21-day return policy, if applicable to your purchase (if not applicable
to your purchase, you may not return application software or an
operating system).
•Nondefective third-party and Dell-branded software, peripheral,
electronics and accessory products (for example: televisions, printers,
projectors, MP3 players, PDAs, battery chargers, un-preinstalled thirdparty software, wireless cards/access points/routers), including but not
limited to those sold by or through Dell's "Software & Peripherals" or
"Electronics & Accessories" groups, may be returned within twenty-one
(21) days from the date on the packing slip or invoice, but a fifteen
percent (15%) return fee may be deducted from any refund or credit.
•Dell | EMC storage products, EMC-branded products, Unisys-branded
products, PowerVault 160T tape libraries, enterprise software, non-Dellbranded enterprise products, software and/or software licenses, or any
non-Dell-customized hardware and/or software product(s) may not be
returned at any time.
Reconditioned or Refurbished Dell-Branded Hardware Products and Parts —
All reconditioned or refurbished PowerEdge, PowerConnect, and PowerVault
products may be returned within thirty (30) days from the date on the packing
slip or invoice. All other reconditioned or refurbished Dell-branded hardware
products and parts may be returned within fourteen (14) days of the date on
the packing slip or invoice.
,
Product Information Guide15
www.dell.com | support.dell.com
How to Return —To return products, e-mail or call Dell customer service to
receive a Credit Return Authorization Number within the return policy period
applicable to the product you want to return. You must obtain a Credit Return
Authorization Number in order to return the product. See "Contacting Dell" or
"Getting Help" in your customer documentation (or go to
www.dell.com/us/en/gen/contact.htm) to find the appropriate contact
information for obtaining customer assistance.
You must ship the products to Dell within five (5) days of the date that Dell
issues the Credit Return Authorization Number. You must also return the
products to Dell in their original packaging, in as-new condition along with any
media, documentation, and all other items that were included in the original
shipment, prepay shipping charges, and insure the shipment or accept the risk
of loss or damage during shipment.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the
hard drive(s) and any other storage device(s) in the product(s). Remove any
confidential, proprietary, or personal information and removable media such as
floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential,
proprietary, or personal information; lost or corrupted data; or damaged or lost
removable media.
16Product Information Guide
Limited Warranty Terms for Dell-Branded Hardware
Products (Canada Only)
Dell-branded hardware products purchased in Canada come with either a 90day, 1-year, 2-year, 3-year, or 4-year limited warranty depending on the product
purchased. To determine which warranty came with your hardware product(s),
see your packing slip or invoice.
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—
our end-user customer's—Dell-branded hardware products, including Dellbranded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
•Software, including the operating system and software added to the Dellbranded hardware products through our factory-integration system, or
the reloading of the software
•Non–Dell-branded and Solution Provider Direct products and
accessories
•Problems that result from:
–External causes such as accident, abuse, misuse, or problems with
electrical power
–Servicing not authorized by Dell
–Usage that is not in accordance with product instructions
–Failure to follow the product instructions or failure to perform
preventive maintenance
–Problems caused by using accessories, parts, or components not
supplied by Dell
•Products with missing or altered Service Tags or serial numbers
•Products for which Dell has not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU
MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM PROVINCE TO
PROVINCE. DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND
DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT
AS SET FORTH IN THIS WARRANTY STATEMENT, FOR THE TERM OF
THE WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR
INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN
THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER
WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,
STATUTORY OR OTHERWISE. SOME PROVINCES DO NOT ALLOW
Product Information Guide17
www.dell.com | support.dell.com
THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR
CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY OR CONDITION LASTS. THEREFORE, THE FOREGOING
EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED
FOR IN THIS WARRANTY STATEMENT OR FOR SPECIAL, INDIRECT,
CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING,
WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS
AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING
AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR
THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE
MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or
invoice, except that the limited warranty on Dell-branded batteries lasts only 1
year and the limited warranty on the lamps for Dell-branded projectors lasts
only 90 days. The limited warranty begins on the date of the packing slip or
invoice. The warranty period is not extended if we repair or replace a warranted
product or any parts. Dell may change the terms and availability of limited
warranties, at its discretion, but any changes will not be retroactive (that is, the
warranty terms in place at the time of purchase will apply to your purchase).
18Product Information Guide
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the
following table. Please also have your Dell Service Tag or order number
available.
Web Support
Individual Home Consumers; Home Office
and Small Business Customers:
Technical Support and Customer
Service
Medium, Large, and Global Commercial
Customers; Government, Education, and
Healthcare Customers; and Value-Added
Resellers (VARs):
Technical Support1-800-387-5757
Customer Service1-800-326-9463
Government or Education Customers, or
Individual Home Consumers who
purchased through an Employee Purchase
Program:
Technical Support1-800-387-5757
Customer Service1-800-326-9463 (Extension
Dell-Branded Memory
Printers, Wireless, Projection Devices and
TVs, Handhelds, and Digital Jukebox
During the 90 days of the 90-day limited warranty and the first year of all
other limited warranties: During the 90 days of the 90-day limited warranty and
the first year of all other limited warranties, we will repair any Dell-branded
hardware products returned to us that prove to be defective in materials or
workmanship. If we are not able to repair the product, we will replace it with a
comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number
for you to include with your return. You must return the products to us in their
original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk if the product is lost or damaged in shipment. We
Product Information Guide19
www.dell.com | support.dell.com
will return the repaired or replacement products to you. We will pay to ship the
repaired or replaced products to you if you use an address in Canada.
Otherwise, we will ship the product to you freight collect.
If we determine that the issue is not covered under this warranty, we will notify
you and inform you of service alternatives that are available to you on a fee
basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the
hard drive(s) and any other storage device(s) in the product(s). Remove any
confidential, proprietary, or personal information and removable media such as
floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential,
proprietary, or personal information; lost or corrupted data; or damaged or lost
removable media.
During the remaining years following the first year of all limited warranties:
We will replace any defective part with new or refurbished parts, if we agree that
it needs to be replaced. When you contact us, we will require a valid credit card
number at the time you request a replacement part, but we will not charge you
for the replacement part as long as you return the original part to us within 30
days after we ship the replacement part to you. If we do not receive the original
part within 30 days, we will charge to your credit card the then-current standard
price for that part.
We will pay to ship the part to you if you use an address in Canada. Otherwise,
we will ship the part freight collect. We will also include a prepaid shipping
container with each replacement part for your use in returning the replaced part
to us.
NOTE: Before you replace parts, make sure to back up the data on the hard
drive(s) and any other storage device(s) in the product(s). We are not responsible
for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the
terms of the service contract. Please refer to that contract for details on how to
obtain service. Dell's service contracts can be found online at www.dell.ca or by
calling Customer Care at 1-800-847-4096. If you purchased through us a service
contract with one of our third-party service providers, please refer to that
contract (mailed to you with your packing slip or invoice) for details on how to
obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in
performing warranty repairs and in building replacement parts and systems.
Refurbished parts and systems are parts or systems that have been returned to
Dell, some of which were never used by a customer. All parts and systems are
inspected and tested for quality. Replacement parts and systems are covered for
the remaining period of the limited warranty for the product you bought. Dell
owns all parts removed from repaired products.
20Product Information Guide
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers
ownership of the system and records the transfer with us. The limited warranty
on Dell-branded memory may not be transferred. You may record your transfer
by going to Dell’s website.
•For Canada-purchased computers (in-country transfers) and to transfer
from one customer to another, go to
•For out-of-country transfers (outside of the original country of purchase),
go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
If you do not have Internet access, call Dell at 1-800-847-4096 (Home
Consumer customers) or 1-800-326-9463 (Corporate Commercial or
Government customers).
All requests to transfer ownership are at Dell's sole discretion. All such transfers
will be subject to the terms and conditions of the original service or limited
warranty agreement and Dell's terms and conditions of sale located at
www.dell.com. Dell cannot guarantee the authenticity of the products, limited
warranties, service or support, or the accuracy of the listings of products you
purchase from a third party.
Total Satisfaction Return Policy (Canada Only)
If you are an end-user customer who bought new products directly from Dell,
you may return them to Dell up to 30 days after you receive them for a refund
or credit of the product purchase price. If you are an end-user customer who
bought reconditioned or refurbished products from Dell, you may return them
to Dell within 14 days after the date on the packing slip or invoice for a refund
or credit of the product purchase price. In either case, the refund or credit will
not include any shipping and handling charges shown on your packing slip or
invoice and will be subject to a fifteen percent (15%) restocking fee, unless
otherwise prohibited by law. If you are an organization that bought the products
under a written agreement with Dell, the agreement may contain different
terms for the return of products than specified by this policy.
To return products, you must call Dell Customer Service at 1-800-847-4096 to
receive a Credit Return Authorization Number. To expedite the process of your
refund or credit, Dell expects you to return the products to Dell in their original
packaging within 5 days of the date that Dell issues the Credit Return
Authorization Number. You must also prepay shipping charges and insure the
shipment or accept the risk of loss or damage during shipment. You may return
software for a refund or credit only if the sealed package containing the
diskette(s) or CD(s) is unopened. Returned products must be in as-new
condition, and all of the manuals, diskette(s), CD(s), power cables, and other
items included with a product must be returned with it. For customers who
want to return, for refund or credit only, either application or operating system
software that has been installed by Dell, the whole system must be returned,
along with any media and documentation that may have been included in the
original shipment.
Product Information Guide21
www.dell.com | support.dell.com
The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage
products. It also does not apply to products purchased through Dell's Software
and Peripherals division. For those products, please instead refer to Dell's
Software and Peripheral's then-current return policy (see the following section,
"Dell Software and Peripherals [Canada Only]").
Dell™ Software and Peripherals (Canada Only)
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not warrant
third-party products. Third-party software and peripheral products are covered
by the warranties provided by the original manufacturer or publisher only.
Third-party manufacturer warranties vary from product to product. Consult
your product documentation for specific warranty information. More
information may also be available from the manufacturer or publisher.
While Dell offers a wide selection of software and peripheral products, we do
not specifically test or guarantee that all of the products we offer work with any
or all of the various models of Dell computers, nor do we test or guarantee all of
the products we sell on the hundreds of different brands of computers available
today. If you have questions about compatibility, we recommend and encourage
you to contact the third-party software and peripheral product manufacturer or
publisher directly.
Dell-Branded Peripheral Products
Dell does provide a limited warranty for new Dell-branded peripheral products
(products for which Dell is listed as the manufacturer) such as monitors,
batteries, memory, docking stations, and projectors. To determine which
limited warranty applies to the product you purchased, see the Dell packing slip
or invoice and/or the product documentation that accompanied your product.
Descriptions of Dell's limited warranties are described in preceding sections.
22Product Information Guide
1-Year End-User Manufacturer Guarantee (Latin America
and the Caribbean Only)
Guarantee
Dell Inc. ("Dell") warrants to the end user in accordance with the following
provisions that its branded hardware products, purchased by the end user from
a Dell company or an authorized Dell distributor in Latin America or the
Caribbean, will be free from defects in materials, workmanship, and design
affecting normal use, for a period of 1 year from the original purchase date.
Products for which proper claims are made will, at Dell’s option, be repaired or
replaced at Dell’s expense. Dell owns all parts removed from repaired products.
Dell uses new and reconditioned parts made by various manufacturers in
performing repairs and building replacement products.
Exclusions
This Guarantee does not apply to defects resulting from: improper or
inadequate installation, use, or maintenance; actions or modifications by
unauthorized third parties or the end user; accidental or willful damage; or
normal wear and tear.
Making a Claim
Claims must be made in Latin America or the Caribbean by contacting the Dell
point of sale within the guarantee period. The end user must always supply
proof of purchase, indicating name and address of the seller, date of purchase,
model and serial number, name and address of the customer, and details of
symptoms and configuration at the time of malfunction, including peripherals
and software used. Otherwise, Dell may refuse the guarantee claim. Upon
diagnosis of a warranted defect, Dell will make arrangements and pay for
ground freight and insurance to and from Dell’s repair/replacement center. The
end user must ensure that the defective product is available for collection
properly packed in original or equally protective packaging together with the
details listed above and the return number provided to the end user by Dell.
Limitation and Statutory Rights
Dell makes no other warranty, guarantee or like statement other than as
explicitly stated above, and this Guarantee is given in place of all other
guarantees whatsoever, to the fullest extent permitted by law. In the absence of
applicable legislation, this Guarantee will be the end user’s sole and exclusive
remedy against Dell or any of its affiliates, and neither Dell nor any of its
affiliates shall be liable for loss of profit or contracts, or any other indirect or
consequential loss arising from negligence, breach of contract, or howsoever.
This Guarantee does not impair or affect mandatory statutory rights of the
end user against and/or any rights resulting from other contracts concluded by
the end user with Dell and/or any other seller.
Product Information Guide23
www.dell.com | support.dell.com
Dell World Trade LP
One Dell Way, Round Rock, TX 78682, USA
Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)
Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Sul – RS - Brasil
Dell Computer de Chile Ltda
Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile
Dell Computer de Colombia Corporation
Carrera 7 #115-33 Oficina 603
Bogota, Colombia
Dell Computer de Mexico SA de CV
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.
24Product Information Guide
Export Regulations
Customer acknowledges that these Products, which may include technology
and software, are subject to the customs and export control laws and regulations
of the United States (“U.S.”) and may also be subject to the customs and
export laws and regulations of the country in which the Products are
manufactured and/or received. Customer agrees to abide by those laws and
regulations. Further, under U.S. law, the Products may not be sold, leased or
otherwise transferred to restricted end-users or to restricted countries. In
addition, the Products may not be sold, leased or otherwise transferred to, or
utilized by an end-user engaged in activities related to weapons of mass
destruction, including without limitation, activities related to the design,
development, production or use of nuclear weapons, materials, or facilities,
missiles or the support of missile projects, and chemical or biological weapons.
Dell™ Software License Agreement
This is a legal agreement between you, the user, and Dell Products, L.P ("Dell").
This agreement covers all software that is distributed with the Dell product, for
which there is no separate license agreement between you and the
manufacturer or owner of the software (collectively the "Software"). This
agreement is not for the sale of Software or any other intellectual property. All
title and intellectual property rights in and to Software is owned by the
manufacturer or owner of the Software. All rights not expressly granted under
this agreement are reserved by the manufacturer or owner of the Software. By
opening or breaking the seal on the Software packet(s), installing or
downloading the Software, or using the Software that has been preloaded or is
embedded in your product, you agree to be bound by the terms of this
agreement. If you do not agree to these terms, promptly return all Software
items (disks, written materials, and packaging) and delete any preloaded or
embedded Software.
You may use one copy of the Software on only one product at a time. If you have
multiple licenses for the Software, you may use as many copies at any time as
you have licenses. "Use" means loading the Software in temporary memory or
permanent storage on the product. Installation on a network server solely for
distribution to other products is not "use" if (but only if) you have a separate
license for each product to which the Software is distributed. You must ensure
that the number of persons using the Software installed on a network server
does not exceed the number of licenses that you have. If the number of users of
Software installed on a network server will exceed the number of licenses, you
must purchase additional licenses until the number of licenses equals the
number of users before allowing additional users to use the Software. If you are
a commercial customer of Dell or a Dell affiliate, you hereby grant Dell, or an
agent selected by Dell, the right to perform an audit of your use of the Software
during normal business hours, you agree to cooperate with Dell in such audit,
Product Information Guide25
www.dell.com | support.dell.com
and you agree to provide Dell with all records reasonably related to your use of
the Software. The audit will be limited to verification of your compliance with
the terms of this agreement.
The Software is protected by United States copyright laws and international
treaties. You may make one copy of the Software solely for backup or archival
purposes or transfer it to a single hard disk provided you keep the original solely
for backup or archival purposes. You may not rent or lease the Software or copy
the written materials accompanying the Software, but you may transfer the
Software and all accompanying materials on a permanent basis as part of a sale
or transfer of the Dell product if you retain no copies and the recipient agrees to
the terms hereof. Any transfer must include the most recent update and all
prior versions. You may not reverse engineer, decompile, or disassemble the
Software. If the package accompanying your product contains compact discs,
3.5", and/or 5.25" disks, you may use only the disks appropriate for your product.
You may not use the disks on another computer or network, or loan, rent, lease,
or transfer them to another user except as permitted by this agreement.
Limited Warranty
Dell warrants that the Software disks will be free from defects in materials and
workmanship under normal use for ninety (90) days from the date you receive
them. This warranty is limited to you and is not transferable. Any implied
warranties are limited to ninety (90) days from the date you receive the
Software. Some jurisdictions do not allow limits on the duration of an implied
warranty, so this limitation may not apply to you. The entire liability of Dell and
its suppliers, and your exclusive remedy, shall be (a) return of the price paid for
the Software or (b) replacement of any disk not meeting this warranty that is
sent with a return authorization number to Dell, at your cost and risk. This
limited warranty is void if any disk damage has resulted from accident, abuse,
misapplication, or service or modification by someone other than Dell. Any
replacement disk is warranted for the remaining original warranty period or
thirty (30) days, whichever is longer.
Dell does NOT warrant that the functions of the Software will meet your
requirements or that operation of the Software will be uninterrupted or error
free. You assume responsibility for selecting the Software to achieve your
intended results and for the use and results obtained from the Software.
DELL, ON BEHALF OF ITSELF AND ITS SUPPLIERS, DISCLAIMS ALL
OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, FOR THE SOFTWARE AND
ALL ACCOMPANYING WRITTEN MATERIALS. This limited warranty gives
you specific legal rights; you may have others, which vary from jurisdiction to
jurisdiction.
IN NO EVENT SHALL DELL OR ITS SUPPLIERS BE LIABLE FOR ANY
DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION,
DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS
INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR OTHER
26Product Information Guide
PECUNIARY LOSS) ARISING OUT OF USE OR INABILITY TO USE THE
SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. Because some jurisdictions do not allow an exclusion or limitation
of liability for consequential or incidental damages, the above limitation may
not apply to you.
U.S. Government Restricted Rights
The software and documentation are "commercial items" as that term is
defined at 48 C.F.R. 2.101, consisting of "commercial computer software" and
"commercial computer software documentation" as such terms are used in 48
C.F.R. 12.212. Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1
through 227.7202-4, all U.S. Government end users acquire the software and
documentation with only those rights set forth herein.
Contractor/manufacturer is Dell Products, L.P., One Dell Way, Round Rock,
Texas 78682.
General
This license is effective until terminated. It will terminate upon the conditions
set forth above or if you fail to comply with any of its terms. Upon termination,
you agree that the Software and accompanying materials, and all copies thereof,
will be destroyed. This agreement is governed by the laws of the State of Texas.
Each provision of this agreement is severable. If a provision is found to be
unenforceable, this finding does not affect the enforceability of the remaining
provisions, terms, or conditions of this agreement. This agreement is binding on
successors and assigns. Dell agrees and you agree to waive, to the maximum
extent permitted by law, any right to a jury trial with respect to the Software or
this agreement. Because this waiver may not be effective in some jurisdictions,
this waiver may not apply to you. You acknowledge that you have read this
agreement, that you understand it, that you agree to be bound by its terms, and
that this is the complete and exclusive statement of the agreement between you
and Dell regarding the Software.
Product Information Guide27
www.dell.com | support.dell.com
CAUTION: Safety Instructions
Use the following safety guidelines to help ensure your own personal safety and
to help protect your projector and working environment from potential
damage.
CAUTION: Use of controls, adjustments, or procedures other
than those specified in this documentation may result in
exposure to shock, electrical hazards, and/or mechanical
hazards.
CAUTION: SAFETY: General
•Be careful when handling the projector, as the projector and the surface
beneath it may become hot with use.
•The lamp becomes very hot with use. Let the projector cool for at least
30 minutes before removing the lamp.
•If you are replacing a lamp, follow the instructions in the Owner’s Manual and the documentation that came with the lamp replacement
kit.
•Do not touch any part of the lamp. Projector lamps are very fragile and
may shatter if touched.
•Remove the lens cap before turning on the projector. Failure to do so may
cause the lens cap to reach high temperatures.
•To avoid damaging the projector and lamp, allow the cooling fan to run
for two minutes before turning off the projector.
•Do not block the ventilation slots and openings on the projector.
•Disconnect the power cord from the electrical outlet if the projector is
not being used for a long period of time.
•Do not use the projector in an extremely hot, cold, or humid
environment.
•Do not use the projector in areas susceptible to excessive dust and dirt.
•Do not use the projector near any appliance that generates a strong
magnetic field.
•Do not place the projector in direct sunlight.
•Do not look into the lens while the projector is on; the bright light may
hurt your eyes.
•To reduce the risk of fire or electric shock, do not expose the projector to
rain or moisture.
•To prevent electric shock, do not open or disassemble the projector
further than what is needed for lamp replacement.
28Product Information Guide
•To avoid damaging the projector, ensure that the zoom lens and elevator
foot are fully retracted before moving the projector or placing the
projector in its carrying case.
•Turn off the projector and disconnect it from the electrical outlet before
cleaning it.
•Use a soft cloth moistened with mild detergent to clean the display
housing. Do not use abrasive cleaners, waxes, or solvents.
•To reduce the risk of fire from the intense light emitted by the lens, do
not put any object in front of or near the lens during operation.
SAFETY: Lamp Disposal (For the US only)
LAMP(S) INSIDE THIS PRODUCT CONTAIN MERCURY
AND MUST BE RECYCLED OR DISPOSED OF
ACCORDING TO LOCAL, STATE OR FEDERAL LAWS. FOR
MORE INFORMATION, GO TO WWW.DELL.COM/HG OR
CONTACT THE ELECTRONIC INDUSTRIES ALLIANCE AT
WWW.EIAE.ORG.
FOR LAMP SPECIFIC DISPOSAL INFORMATION CHECK
WWW.LAMPRECYCLE.ORG.
Product Information Guide29
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