Dell ProDeploy User Manual

Service Description

Dell ProDeploy Enterprise Suite:

ProDeploy Plus for Enterprise

Introduction

This document outlines the Service Description (“Service Description”) for ProDeploy Plus for Enterprise (the

“Service” or “Services”).

This Service is part of Dell’s ProDeploy Enterprise Suite (“ProDeploy Suite”) which is available in multiple tiers: Basic Deployment, ProDeploy, and ProDeploy Plus (the “Service Tier” individually or the “Service Tiers”

collectively). Enterprise solutions may include but are not limited to hardware platforms such as servers, storage, networking, and modular platforms (the “Hardware Platform”) as well as associated enterprise software and hardware additions, upgrades, or data management (“Supplemental Deployment Services”).

Dell is pleased to provide this Service in accordance with this Service Description. Your quote, order form or other mutually-agreed upon form of invoice or order acknowledgment (as applicable, the “Order Form”) will include the name of the Service(s) and available service options that you purchased. For additional assistance or to request a copy of your service contract(s), contact Dell Technical Support or your sales representative.

Table of Contents

ProDeploy Plus Scope of Service .......................................................................................................................................2

Service Features ...................................................................................................................................................................2

Offer Structure .......................................................................................................................................................................4

Service Quantities .................................................................................................................................................................5

Service Quantity Exceptions ...............................................................................................................................................5

Service Hours ........................................................................................................................................................................6

Delivery Methodologies........................................................................................................................................................6

Change Management ...........................................................................................................................................................6

Service Exclusions ...............................................................................................................................................................7

Service Specific Customer Responsibilities ......................................................................................................................7

General Customer Responsibilities .................................................................................................................................. 10

Dell Services Terms and Conditions ................................................................................................................................ 11

Additional Terms & Conditions Applicable to the Services ....................................................................................... 12

Exhibit A .................................................................................................................................................................................. 14

Service Features and Excluded Services ....................................................................................................................... 14

Service Feature Activities .................................................................................................................................................. 14

Onsite Hardware Installation – Storage ........................................................................................................................... 14

Onsite Hardware Installation – Server ............................................................................................................................. 14

Onsite Hardware Installation – Networking ..................................................................................................................... 15

Onsite Hardware Installation – Big Switch Networks .................................................................................................... 16

Onsite Hardware Installation – Wireless ......................................................................................................................... 17

Onsite Hardware Installation – Solutions ........................................................................................................................ 17

Packaging Materials Disposal ................................................................................................................................ ........... 18

Project Management .......................................................................................................................................................... 18

Site Readiness Review and Implementation Planning – Storage ............................................................................... 18

Site Readiness Review and Implementation Planning – Server ................................................................................. 19

Site Readiness Review and Implementation Planning – Networking ......................................................................... 19

Site Readiness Review and Implementation Planning – Converged Cloud Fabric (CCF) ...................................... 20

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Site Readiness Review and Implementation Planning - DANZ Monitoring Fabric (DMF) ....................................... 21

Site Readiness Review and Implementation Planning – Access Edge Platforms .................................................... 21

Site Readiness Review and Implementation Planning – Wireless .............................................................................. 22

Site Readiness Review and Implementation Planning – Solutions ............................................................................. 23

Install and Configure System Software – Storage ......................................................................................................... 23

Install and Configure System Software – Server ........................................................................................................... 25

Install and Configure System Software – Networking ................................................................................................... 28

Install and Configure System Software - Converged Cloud Fabric (CCF) ................................................................. 30

Install and Configure System Software – DANZ Monitoring Fabric (DMF) ................................................................ 31

Install and Configure System Software – Access Edge Platforms .............................................................................. 31

Install and Configure System Software – Wireless ........................................................................................................ 32

Install and Configure System Software – Solutions....................................................................................................... 33

Data Protection Services Pre-Installation Review ......................................................................................................... 41

System Testing and Validation ......................................................................................................................................... 56

Project Documentation with Product Orientation ........................................................................................................... 56

Technology Service Manager (TSM) engagement for ProSupport Plus systems .................................................... 56

Tool Driven Environment Reporting ................................................................................................................................. 57

Multivendor Integration Testing for Networking ................................................................................................ .............. 58

Configuration Assistance for up to 30 Days after Deployment .................................................................................... 58

Training Credits for Dell Education Services .................................................................................................................. 59

Exhibit B .................................................................................................................................................................................. 60

Supplemental Deployment Services ................................................................................................................................ 60

Add or Upgrade Storage Hardware Component ............................................................................................................ 61

Replication Services for Dell Storage .............................................................................................................................. 64

Add Additional Host to Dell Storage................................................................................................................................. 65

Implementation of Software Defined Storage ................................................................................................................. 66

Implementation of VxRail Stretched-cluster .................................................................................................................... 68

ProDeploy Plus Scope of Service

The Service provides for deployment activities of a Dell server, storage, or networking device during the hours outlined in the Service Hours section. The Scope of this Service is defined and limited to the description in the Service purchased as set forth more specifically in the corresponding Service Features and Service Feature Activities sections.

A Dell representative will contact the Customer to schedule this Service, allowing for at least a ten business day lead time prior to the start of the Service, based upon a mutually agreed to resource availability.

Note: A scheduled outage window will be required in case of an offline hardware upgrade.

Service Features

The following is a list and brief description of the Service Features included. Please note that the Service Features listed in this section may have a more detailed list of activities which can be found in the Service Feature Activities section in Exhibit A.

Onsite hardware installation

Technicians physically install hardware onsite according to customer specifications or Dell preferred practices. Packaging materials disposal Move used packaging materials to onsite trash and recycling facility or other designated onsite location.

Project management

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The assigned Project Manager will guide you through the deployment process—from tracking your equipment through the factory to ensuring your site is prepared through transitioning you past deployment and into the support process.

Site readiness review and implementation planning

Project Manager reviews multi-point check list with customer to ensure overall site readiness and schedules deployment project. Examples of items include: confirming equipment delivery, power requirements, network connections are made, and verifying project timelines and site contacts.

Install and configure system software

Install operating system, drivers, firmware, virtualization software, hypervisors and Dell SupportAssist set up. Feature not tied to application workloads or enterprise software products.

System testing and verification

System deployment and configuration is tested by Dell and verified against documented requirements.

Configuration detail transfer to Dell technical support

Dell will capture all pertinent technical and configuration details from the newly deployed components and preload that information into Dell’s technical support systems. In case of issues, this detail will enable Dell Technical Support services to more quickly identify root causes and speed problem resolution.

Product Orientation

The Delivery Engineer will complete a verbal product orientation session with the customer at the conclusion of the deployment. Product Orientation includes a basic review of product features and how to perform common tasks.

Project documentation

The Project Manager will provide close of engagement documents at the conclusion of the deployment. These documents include “as deployed” documentation and deployment verification report.

Technical Account Manager engagement for ProSupport Plus systems

For customers with ProSupport Plus, the assigned Technical Account Manager is engaged throughout the deployment project.

Tool driven environment reporting

Dell tools gather Customer environment details and generate reports with key insights into the environment. The report provides the customer and Dell a comprehensive overview of the environment.

Multivendor integration testing and switch replacement for networking

Provides easy transition from old network to new network and ensures new switches are integrated to existing 3rd party infrastructure such as Cisco, Broadcom, or HPE. Engineers with knowledge of both Dell and competitor’s products perform interoperability testing to ensure all equipment works together seamlessly—integrating and operating within your heterogeneous network environment. As part of this feature, engineers may:

• Perform network discovery of Ethernet or Fibre Channel switches to analyze configuration settings

• Review multi-vendor topology and determine any incompatibilities that exist

• Redistribute protocols on newly installed devices, if required (e.g. Cisco EIGRP protocol to OSPF/BGP)

• Provide onsite cutover support, afterhours or on weekends, to mitigate risk during network transition

• Implement changes to remediate any incompatibilities

• Perform communication test between Dell and multi-vendor devices

Configuration assistance for up to 30 days after deployment

For up to 30 days after the deployment date, Dell will provide remote configuration assistance for the purchased Supported Products (as defined below) and components included with this Service. If you have configuration questions after the Dell deployment team has left your site, call Dell technical support for initial assistance. If more in-depth assistance is needed, Dell technical support will engage the appropriate team to schedule time to assist you with configuration support.

Training credits for Dell Education Services

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As applicable, Dell provides you with training credits that can be used purchase training courses delivered by

Dell Technologies Education Services or select third-parties. Dell Technologies Education Services services may be found on http://education.dellemc.com. For third-party offers please contact Dell Technologies Education

Services or your sales representative.

Offer Structure

There are two types of service offers available: Primary Services and Add-on Services.

Primary Services are either associated with the deployment of a specific Hardware Platform recently purchased or for a Supplemental Deployment Service on a Hardware Platform. Primary services are identified on the Order Form as either Basic Deployment, ProDeploy, or ProDeploy Plus followed by <Hardware Platform Series> or <Base> followed by <additional identifiers> if necessary. For example, ProDeploy Plus Dell Storage ML Series 6010 5U Library.

Add-on Services are identified on the Order Form as “Add-on.” Add-ons can be combined with any Primary Service within the same Service Tier. For example, a ProDeploy Plus Add-on Service can only be combined with a ProDeploy Plus Primary Service. Some Add-on Services may include a list of sub-service options and those subservices will be chosen by the customer post sale or at the commencement of the project. Add-on Services can be purchased in multiple quantities to cover different sub-services or for multiple quantities of the same sub-service. For additional information about specific Add-on Services, please review Exhibit B.

Identifying the service purchased

Services are listed below in sections (the “Service Feature”). The activities in each Service Feature may be combined by Hardware Platform or segregated by Server, Storage, Networking Hardware Platforms, and if applicable, Supplemental Deployment Services. To identify the service you purchased, locate the ProDeploy Suite service on your Order Form and the corresponding Product Line, Group, Category, and Series. Each Service Feature section may include the Product Line, Group and/or Category of the service purchased to aid in identifying the scope of activities.

Product Line

Group

Category

Additional Hardware Installation

Additional Configuration

Storage

Block/File

SAN/DAS Arrays

HBA/NICs in up to 4 SAN attached

hosts

Storage connectivity on up to 4 SAN

attached hosts

Server

Modular

Platforms

MX7000

Maximum quantity of blades or sleds

Up to 8 server blades or sleds

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M1000e

VRTX

Maximum networking I/O hardware

Maximum storage blades or sleds

(excludes PSM storage blades)

Maximum networking I/O hardware

Networking

Level 3

Chassis Switches

2 C Series line cards

Service Hours

A Dell representative will contact the Customer to schedule Service, allowing for a reasonable lead time prior to the start of the Service based upon mutually agreed upon resource availability. Subject to local law relating to weekly work hours, unless otherwise listed below, this Service will be performed Monday through Friday during normal Dell EMC Services business hours, which is from 8:00 AM to 6:00 PM Customer local time.

Country

Normal Dell Services business hours

Costa Rica, Denmark, El Salvador, Finland, Guatemala, Honduras, Norway, Panama, Puerto Rico, Rep. Dominicana, Sweden

8:00 AM to 5:00 PM Australia, China, Hong Kong, Japan, Korea, Malaysia, New Zealand, Singapore, Taiwan, Thailand

9:00 AM to 5:00 PM

Argentina, France, India, Italy, Paraguay, Uruguay

9:00 AM to 6:00 PM

Bolivia, Chile

9:00 AM to 7:00 PM

Middle East

Sunday thru Thursday from 8:00 AM to 6:00 PM

Some ProDeploy and ProDeploy Plus activities may be performed outside of normal Dell business hours based upon Customer request and local regulations. Work will be performed in increments of up to 8 hours per day, unless mutually agreed to in advance with Dell. No activities shall take place during local, state and/or country holidays.

Delivery Methodologies

All Hardware Platform Service Tiers include onsite hardware installation of the physical equipment at Customer location (see Onsite hardware installation section for details of scope).

In the event the Customer location is inaccessible or unreachable, Dell will provide Customer with remote installation assistance. If the Customer elects to do the onsite hardware installation themselves, Customer is responsible for ensuring that all components of the solution are physically installed and interconnected per solution or published documentation. Phone technicians can provide instructions and information to Customers who choose to do the work themselves and/or perform configuration work remotely via web connect or other similar technologies. If web connect assistance is requested, Customer must provide appropriate network access and credentials to Dell to access the solution remotely and perform the work. Services delivered by onsite technicians will be scheduled with Customers to accommodate hardware availability, data center access, customer maintenance windows and technician availability.

For the ProDeploy Plus Service Tier, Dell, at Customer’s discretion, will deliver services by sending field

technicians onsite to do work at Customer locations and/or through phone based technicians who provide remote configuration. Some Add-on Services may be performed solely via phone technicians. The delivery method of ProDeploy and ProDeploy Plus Services will be discussed at the commencement of the project and any requested, proposed, or necessary changes will be addressed at that time.

Change Management

Service deliverables are defined in this Service Description that is reviewed with and signed off by the Customer and Dell. During the planning process, specific details related to the Customer environment are documented. Normally, these suffice to complete the project. In rare instances, changes to the solution integration plan are needed after it has been documented. In that case, the Change Management Process indicated below will govern

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changes to the scope of service. Either party may request a permitted change in the Service Description by completing the Change Order Form provided by the Project Manager.

The receiving party will review the proposed Change Order and will (i) approve it, (ii) agree to further investigation, or (iii) reject it. Changes agreed pursuant to the Change Management Process will not be effective until mutually executed by both parties.

Service Exclusions

For the avoidance of doubt, the following activities are not included in the scope of this Service Description:

• Any services, tasks, or activities other than those explicitly described in the Service Feature Activities in Exhibit A and marked with a checkmark (✓) for the Service you purchased.

• All Excluded Services listed in Exhibit A

• All ProDeploy and ProDeploy Plus services have a planning component. This is designed to gather

information about the Customer environment so that successful integration and deployment may take place. It is NOT a substitute for strategic assessment or design services. Those consultative services may be purchased from Dell separately.

• Activities related to the existing customer data center environment such as de/installation, re/configuration, connection, troubleshooting, etc.

• Custom scripting, coding, performance tuning or optimization.

• Installation of applications such as Microsoft Exchange, Microsoft IIS, Microsoft SQL Server, PostgreSQL,

MySQL, Apache Web Server, etc.

• Installation or configuration of Software-Defined or Open Networking solutions except when explicitly described in the Service Feature Activities in Exhibit A or Exhibit B.

• Installation or configuration of unsupported products. All Dell- and Customer- supplied components will be validated as supported or not during the planning process. Note that in some instances, Dell may provide guidance for installation and configuration of non-supported products to be completed by the Customer.

• Routing of cabling between racks, or through walls, ceilings, floors, or between rooms.

• Racking of dense or heavy enclosures higher than 21u in a rack.

• Connection to Direct Current power supplies. A qualified electrician must perform all connections to DC

power and to safety grounds.

• Planning and configuration of any feature listed as included for the product tier, but not supported on the specific model being deployed.

This Service Description does not confer on Customer any warranties which are in addition to the warranties provided under the terms of your master services agreement or Agreement, as applicable.

Service Specific Customer Responsibilities

As applicable, either prior to or during Dell’s performance of the Services, Customer shall perform the following

tasks:

• Promptly notifying Dell in writing of a) any changes Customer makes to its information technology

environment that may impact Dell’s delivery of the Services; and b) if Customer becomes aware that any of

the conditions or assumptions made during planning are incorrect.

• Indicate to Dell in writing a person to be the single point of contact to ensure that all tasks can be completed within the specified time period. All Services communications will be addressed to this point of contact (the “Customer Contact”). The Customer Contact will have the authority to act for Customer in all aspects of the Service.

• Provide technical points-of-contact who have a working knowledge of the data center and enterprise components related to the solution integration (“Technical Contacts”) as applicable.

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• As required, provide documentation of Customer’s existing infrastructure during the implementation planning phase.

• Make at least one technical contact, with system administration responsibilities, available and provide appropriate facility/site/system/information access privileges as a resource to Dell during the performance of this Service.

• Note that some services require outages or downtime. Dell will notify Customer during planning of downtime or outage requirements. Customer will arrange for maintenance windows to accommodate as needed.

• Ensure that field technicians have reasonable and safe access to the Project site, a safe working environment, adequate space and parking.

• Customer will not begin additional configuration or application installation until the project is completed.

• Inform Dell of all access issues and security measures and provide access to all necessary hardware and

facilities.

o If any equipment that is part of the Service is ‘protected’ or in ‘dark’ areas, Customer will ensure

that a resource is available to perform actions as needed for the Service (reboot, configuration, etc.) at the direction of the Dell engineer.

o Provide the Dell Engineer with credentials, passcodes, SSL certificates, etc. sufficient to complete

the Service or provide a resource to enter such credentials as needed to complete the Service.

• When needed for physical installation

o Customer should provide carts, hand trucks, ladders, lifts, etc. o Place any equipment to be racked in the immediate area of the rack into which it will be installed. o Ensure that the required power outlets are installed and functional in the location of the hardware

installation.

o Ensure that the required power distribution units (“PDUs”) are installed and functional unless

purchased with the Supported Product.

o Ensure any existing equipment repositioning is completed prior to arrival. o Ensure any modifications needed to existing racks to accept Dell equipment is completed prior to

arrival.

• Customer should document and be prepared to provide key system events and information relevant to Service delivery such as:

o Last successful controller failover. o Last successful backup and recovery.

• For Customer supplied equipment and software:

o Equipment and software are assumed to be in good working order and under valid

service/maintenance contracts. Out of warranty or unsupported products will not be connected to or integrated with Dell solutions. If any impacted equipment or software is unsupported or not in working condition, Customer will notify Dell during the planning process.

o Software media (OS, Application, etc.) available in the immediate area of the equipment on which it

is to be installed.

o Provide software licenses. o Hardware which will attach to the solution has minimum supported revision levels for hardware,

software and firmware per appropriate support matrixes.

o Configure any hardware which will attach to the solution per solution recommendations or

published best practices and standards.

o For upgrade or expansion services which require opening system chassis (e.g. adding hard drives,

HBAs, NICs, memory, etc.) Customer shall demonstrate that systems are functional prior to service and either power down/take offline the system or direct Engineer to do so.

o For Services which require database connectivity, provide a suitable database or allow for included

database software (e.g. MS SQL Express Edition) to be installed.

o For Services which require a supported operating system for software install (e.g. Microsoft

Windows® for Dell Storage PS Series SANHQ) Customer will ensure that supported OS is available on appropriate equipment.

o For Networking Services, ensure that routing protocols (e.g. RIP, OSPF, BGP) are in working order

prior to Service unless configuration of such protocols is part of Service.

• Ensure that an electrical branch circuit with the following characteristics is available:

o Grounded outlet and circuit breaker compatible with the solution that meets local electrical code. o Required voltage and frequency.

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o Solution compatible supply circuit, line fusing and wire size.

• Ensure that internet protocol network is setup to handle bandwidth requirements and that appropriate network drops are available.

• Coordinate, manage, and/or configure any 3rd party provided services (example: Internet service provider link reconfiguration or management of outside vendors)

• Ensure that telephone and high-speed internet access are available in the installation area (i.e. for software download, updates, connectivity testing, etc.) If such communications are not available for physical, technical or security reasons Customer will notify Dell during planning so the Engineer can plan

accordingly. Note that without connectivity some Service deliverables may not be possible (e.g. ‘phone

home’ testing).

• Ensure device connectivity within the Customer network and Firewall port configuration for connectivity external to the Customer network.

• For network switch replacement scenarios, any activities involving existing cabling is the responsibility of the customer. Customer must ensure existing cables are labeled, organized, and sufficient in length and capability to allow for switch replacement. Rework, reorganization, or relocation of existing cables are not in scope. Any cabling issues encountered during switch replacement are expected to be resolved by Customer.

• Ensure that all relevant data, applications, network configurations, policies, security configurations or potentially impacted infrastructure settings or data are backed up.

• Integration of DNS, LDAP or other directory services.

• Provide internet protocol and subnets for device and/or hosts.

• Provide acknowledgement that services have been performed.

• Complete a customer satisfaction survey.

• For modular platforms, ensure that with respect to the existing network equipment configuration:

o Standards-based spanning tree protocol is configured on switches interfacing with Supported

Products

o IP addresses are provided to assign to Supported Products and/or VLANs, as needed, in advance

• For Networking deployments, provide the requested, including:

o Ports and cabling availability o VLANs, IP addresses, or any other information required to configure the equipment o For wireless deployments, a diagram of the floor plan, in scale, in JPG or PNG format.

• For configuration detail transfer to Dell tech support:

o When asked, Customer will permit the use of configuration detail capture tools or provide relevant

configuration documents.

o Ensure Dell deployment team have access to all necessary detail to create the as-deployed

documents. NOTE: Changes to Customer's environment after deployment that occur without notice to Dell PM or EDT may lead to unsupported configurations.

• For installation and configuration of system software and server virtualization software for Storage:

o Assist with directory services and/or DNS integration as needed. o Ensure the appropriate services are purchased for installation and configuration of any director

class switch(es) is sold with the solution.

o Setup and configuration of all suggested and required Virtual LANs (VLANs) for iSCSI, hypervisor

management, VMotion, Live Migration, and other inter-connectivity on non-stand-alone/non Dell physical switches.

o Ensure that the existing network environment is properly setup to handle the bandwidth

requirements of all iSCSI hosts and that the appropriate network drops are in place prior to the commencement of service.

o Ensure that a supported NOS with the supported Service Pack is installed and operational on each

host connected to storage, if applicable.

o Ensure that the non-Dell hosts being connected have the proper host bus adapters ("HBAs")

installed, functional and at the proper revision levels.

• For Configuration Assistance of up to 30 days after deployment:

o Customer will adhere to, and perform all activities related to, any and all customer change

management requirements, maintenance windows, or stakeholder communications.

o Customer will provide specific details on what configuration change needs to be made and what is

expected to be accomplished with the change.

o Customer will confirm permission to assist with, or execute, the configuration change.

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o Customer will be technically capable to perform the requested configuration changes under the

guidance of a Dell representative.

o Customer will provide remote access to the components required to put the configuration change in

place if requested by Dell.

• For Technical Account Manager engagement for Customer Supported Product(s) entitled with ProSupport Plus service:

o Customer must have purchased ProSupport Plus for the corresponding Supported Product(s) and

have been onboarded/started to engage account management services from their Dell Technical Account Manager.

• For Tool-Driven Environment Reporting:

o Provide IP addresses and access credentials for all devices used in environment report. o Permit device logs to be used by Dell offsite in order to generate the report.

• Customer will assume all responsibility for any and all software licensing requirements. Technician will

“accept” any and all electronic agreements on Customer’s behalf that are a part of the installation process unless directed in writing by Customer otherwise.

• If you purchased Supplemental Deployment Services, please consult the Supplemental Deployment Services descriptions in Exhibit B to review additional Customer responsibilities that apply to those Supplemental Deployment Services.

General Customer Responsibilities

Authority to Grant Access. Customer represents and warrants that it has obtained permission for both Customer and Dell to access and use the Supported Products, the data located thereon and all hardware and software components included therein, for the purpose of providing these Services. If Customer does not already have that permission, it is Customer's responsibility to obtain it, at Customer's expense, before Customer asks Dell to perform these Services.

Cooperate with Phone Analyst and On-site Technician. Customer will cooperate with and follow the instructions given by any Dell phone analyst or on-site technicians. Experience shows that most system problems and errors can be corrected over the phone as a result of close cooperation between the user and the analyst or technician.

On-site Obligations. Where Services require on-site performance, Customer will provide (at no cost to Dell) free, safe and sufficient access to Customer's facilities and the Supported Products, including ample working space, electricity, and a local telephone line. A monitor or display, a mouse (or pointing device), and a keyboard must also be provided (at no cost to Dell), if the system does not already include these items.

Maintain Software and Serviced Releases. Customer will maintain software and Supported Products at Dellspecified minimum release levels or configurations as specified on PowerLink for Dell | EMC Storage or EqualLogic™, or as specified on www.support.dell.com for additional Supported Products. Customer must also ensure installation of remedial replacement parts, patches, software updates or subsequent releases as directed by Dell in order to keep the Supported Products eligible for this Service.

Data Backup; Removing Confidential Data. Customer will complete a backup of all existing data, software and programs on all affected systems prior to and during the delivery of this Service. Customer should make regular backup copies of the data stored on all affected systems as a precaution against possible failures, alterations, or loss of data. In addition, Customer is responsible for removing any confidential, proprietary, or personal information and any removable media such as SIM cards, CDs, or PC Cards regardless of whether an on-site technician is also providing assistance. DELL WILL HAVE NO LIABILITY FOR:

• ANY OF YOUR CONFIDENTIAL, PROPRIETARY OR PERSONAL INFORMATION;

• LOST OR CORRUPTED DATA, PROGRAMS OR SOFTWARE;

• DAMAGED OR LOST REMOVABLE MEDIA;

• DATA OR VOICE CHARGES INCURRED AS A RESULT OF FAILING TO REMOVE ALL SIM CARDS OR

OTHER REMOVABLE MEDIA INSIDE SUPPORTED PRODUCTS THAT ARE RETURNED TO DELL;

• THE LOSS OF USE OF A SYSTEM OR NETWORK;

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• AND/OR FOR ANY ACTS OR OMISSIONS, INCLUDING NEGLIGENCE, BY DELL OR A THIRD-PARTY SERVICE PROVIDER.

Dell will not be responsible for the restoration or reinstallation of any programs or data. When returning a Supported Product or part thereof, Customer will only include the Supported Product or part which has been requested by the phone technician.

Third Party Warranties. These Services may require Dell to access hardware or software that is not manufactured by Dell. Some manufacturers' warranties may become void if Dell or anyone else other than the manufacturer works on the hardware or software. Customer will ensure that Dell's performance of Services will not affect such warranties or, if it does, that the effect will be acceptable to Customer. Dell does not take responsibility for third party warranties or for any effect that the Services may have on those warranties.

Dell Services Terms and Conditions

This Service Description is entered between you, the customer (“you” or “Customer”), and the Dell entity identified

on your invoice for the purchase of this Service. This Service is provided subject to and governed by Customer’s separate signed master services agreement with Dell that explicitly authorizes the sale of this Service. In the

absence of such agreement, depending on Customer’s location, this Service is provided subject to and governed

by either Dell’s Commercial Terms of Sale or the agreement referenced in the table below (as applicable, the “Agreement”). Please see the table below which lists the URL applicable to your Customer location where your

Agreement can be located. The parties acknowledge having read and agree to be bound by such online terms.

Customer

Location

Terms & Conditions Applicable to Your Purchase of Dell Services

Customers Purchasing

Dell Services Directly From Dell

Customers Purchasing Dell Services

Through an Authorized Dell Reseller

United States

www.dell.com/CTS

Canada

www.dell.ca/terms (English) www.dell.ca/conditions (French-Canadian)

Latin America & Caribbean Countries

Local www.dell.com country-specific website or www.dell.com/servicedescriptions/global.*

Asia-PacificJapan

Local www.dell.com country-specific website or www.dell.com/servicedescriptions/global.*

Service Descriptions and other Dell service documents which you may receive from your seller shall not constitute an agreement between you and Dell but shall serve only to describe the content of Service you are purchasing from your seller, your obligations as a recipient of the Service and the boundaries and limitations of such

Service. As a consequence hereof any reference to “Customer” in

this Service Description and in any other Dell service document shall in this context be understood as a reference to you whereas any reference to Dell shall only be understood as a reference to Dell as a service provider providing the Service on behalf of your seller. You will not have a direct contractual relationship with Dell with regards to the Service described herein. For the avoidance of doubt any payment terms or other contractual terms which are by their nature solely relevant between a buyer and a seller directly shall not be applicable to you and will be as agreed between you and your seller.

Europe, Middle East, & Africa

Local www.dell.com country-specific website or www.dell.com/servicedescriptions/global.*

In addition, customers located in France, Germany and the UK can select the applicable URL below:

France: www.dell.fr/ConditionsGeneralesdeVente

Germany: www.dell.de/Geschaeftsbedingungen

Service. As a consequence hereof any reference to “Customer” in

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UK: www.dell.co.uk/terms

solely relevant between a buyer and a seller directly shall not be applicable to you and will be as agreed between you and your seller.

Customer further agrees that by renewing, modifying, extending or continuing to utilize the Service beyond the initial term, the Service will be subject to the then-current Service Description available for review at www.dell.com/servicedescriptions/global.

To the extent that any terms of this Service Description conflict with any terms of the Agreement, the terms of this Service Description will prevail, but only to the extent of the specific conflict, and will not be read or deemed to replace any other terms in the Agreement which are not specifically contradicted by this Service Description.

By placing your order for the Services, receiving delivery of the Services, utilizing the Services or associated software or by clicking/checking the “I Agree” button or box or similar on the Dell.com website in connection with your purchase or within a Dell software or Internet interface, you agree to be bound by this Service Description and the agreements incorporated by reference herein. If you are entering this Service Description on behalf of a company or other legal entity, you represent that you have authority to bind such entity to this Service Description,

in which case “you” or “Customer” shall refer to such entity. In addition to receiving this Service Description,

Customers in certain countries may also be required to execute a signed Order Form.

Additional Terms & Conditions Applicable to the Services

1. Supported Products. This Service is available on supported products which includes select Dell OptiPlex™,

Latitude™, Inspiron™, Precision™, Vostro™, PowerEdge™, PowerVault™, PowerConnect™, Dell EqualLogic™, Dell Compellent™, Dell Force10, Dell Networking and Dell Storage systems which are purchased in a standard

configuration (“Supported Products”). Supported Products are added regularly, so please contact your sales

representative for the most up-to-date list of Services that are available on your Dell or non-Dell products. Each Supported Product is tagged with a serial number (the "Service Tag"). A separate service agreement must be purchased by Customer for each Supported Product. Please refer to the Service Tag on your Supported Product when contacting Dell for this Service.

2. Term of Service. This Service Description commences on the date listed on your Order Form and continues

through the term (“Term”) indicated on the Order Form. As applicable, the number of systems, licenses, installations,

deployments, managed end points or end-users for which Customer has purchased any one or more Services, the rate or price, and the applicable Term for each Service is indicated on Customer’s Order Form. Unless otherwise agreed in writing between Dell and Customer, purchases of Services under this Service Description must be solely for Customer’s own internal use and not for resale or service bureau purposes.

3. Important Additional Information

A. Rescheduling. Once this Service has been scheduled, any changes to the schedule must occur at least 8 calendar

days prior to the scheduled date. If Customer reschedules this service within 7 days or less prior to the scheduled date, there will be a rescheduling fee not to exceed 25% of the price for the Services. Any rescheduling of the Service will be confirmed by Customer at least 8 days prior to commencement of the Service.

B. Payment for hardware purchased with installation & deployment services. Unless otherwise agreed to in writing,

payment for hardware shall in no case be contingent upon performance or delivery of installation or deployment services purchased with such hardware.

13 ProDeploy Plus for Enterprise Service Description | v1.21 | March 30, 2021

C. Commercially Reasonable Limits to Scope of Service. Dell may refuse to provide Service if, in its opinion,

providing the Service creates an unreasonable risk to Dell or Dell’s Service providers or if any requested service

is beyond the scope of Service. Dell is not liable for any failure or delay in performance due to any cause beyond

its control, including Customer’s failure to comply with its obligations under this Service Description. Service

extends only to uses for which the Supported Product was designed.

D. Optional Services. Optional services (including point-of–need support, installation, consulting, managed,

professional, support or training services) may be available for purchase from Dell and will vary by Customer location. Optional services may require a separate agreement with Dell. In the absence of such agreement, optional services are provided pursuant to this Service Description.

E. Assignment. Dell may assign this Service and/or Service Description to qualified third party service providers. F. Cancellation. Dell may cancel this Service at any time during the Term for any of the following reasons:

• Customer fails to pay the total price for this Service in accordance with the invoice terms;

• Customer is abusive, threatening, or refuses to cooperate with the assisting analyst or on-site technician;

• Customer fails to abide by all of the terms and conditions set forth in this Service Description.

If Dell cancels this Service, Dell will send Customer written notice of cancellation at the address indicated on

Customer’s invoice. The notice will include the reason for cancellation and the effective date of cancellation,

which will be not less than ten (10) days from the date Dell sends notice of cancellation to Customer, unless local law requires other cancellation provisions that may not by varied by agreement. If Dell cancels this Service pursuant to this paragraph, Customer shall not be entitled to any refund of fees paid or due to Dell.

G. Geographic Limitations and Relocation. This Service will be delivered to the site(s) indicated on the Customer’s

invoice. This Service is not available at all locations. Service options, including service levels, technical support hours, and on-site response times will vary by geography and certain options may not be available for purchase

in Customer’s location, so please contact your sales representative for these details. Dell’s obligation to supply

the Services to relocated Supported Products is subject to various factors, including without limitations, local

Service availability, additional fees, and inspection and recertification of the relocated Supported Products at Dell’s

then-current time and materials consulting rates.

H. Transfer of Service. Subject to the limitations set forth in this Service Description, Customer may transfer this

Service to a third party who purchases Customer’s entire Supported Product before the expiration of the thencurrent Term, provided Customer is the original purchaser of the Supported Product and this Service or Customer purchased the Supported Product and this Service from its original owner (or a previous transferee) and complied with all the transfer procedures available at www.support.dell.com. A transfer fee may apply. Please note that if Customer or Customer’s transferee moves the Supported Product to a geographic location in which this Service

is not available (or is not available at the same price), Customer or Customer’s transferee may not have coverage

or may incur an additional charge to maintain the same categories of support coverage at the new location. If

Customer or Customer’s transferee chooses not to pay such additional charge, the Service may be automatically

changed to categories of support which are available at such price or a lesser price in such new location with no refund available.

I. Service Expiration Twelve Months After Purchase. EXCEPT TO THE EXTENT APPLICABLE LAW REQUIRES

OTHERWISE AND OTHER THAN ANY APPLICABLE TRAINING CREDITS THAT YOU RECEIVE IN CONNECTION WITH YOUR PURCHASE OF THE SERVICE, YOU MAY USE THIS SERVICE ONE TIME DURING THE 12 MONTH PERIOD FOLLOWING THE DATE OF ORIGINAL PURCHASE ("EXPIRATION DATE"). THE ORIGINAL PURCHASE DATE IS DEFINED AS THE EARLIER OF THE DATE OF THE INVOICE FOR THE SERVICE OR ORDER CONFIRMATION FROM DELL. DELL'S DELIVERY OF THE SERVICE WILL BE DEEMED SATISFIED AFTER THE EXPIRATION DATE EVEN IF YOU DO NOT USE THE SERVICE.

© 2015 Dell Inc. All rights reserved. Trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Specifications are correct at date of publication but are subject to availability or change without notice at any time. Dell and its affiliates cannot be responsible for errors or omissions in typography or photography. Dell’s terms and conditions of sale apply and can be located using the chart on the following page. A printed hardcopy of Dell’s terms and conditions of sale is also available

upon request.

14 ProDeploy Plus for Enterprise Service Description | v1.21 | March 30, 2021

Exhibit A

Service Features and Excluded Services

Service Feature Activities

✓

Represents the only activities included in Services purchased. Every other activity excluded.



Represents some activities excluded in Services purchased. This list is not intended to be exhaustive and is for guidance only.



Represents activities Customer is to perform and may be necessary before some or all of the activities in the Included in Service section is performed.

Onsite Hardware Installation – Storage

Storage

Backup

Block/File

Included in Service

Tape

Libraries

Disk

Backup

SAN/DAS

Arrays

Disk

Enclosures

NAS

Unpack and inspect hardware

✓ ✓ ✓ ✓ ✓

Rack, mount, and/or position the product & components

✓ ✓ ✓ ✓ ✓

Install and route power cables

✓ ✓ ✓ ✓ ✓

Install and route data cables

✓ ✓ ✓ ✓ ✓

Print and apply labels to newly-installed cables

✓ ✓ ✓ ✓ ✓

Power on equipment

✓ ✓ ✓ ✓ ✓

Check for error lights; obvious issues

✓ ✓ ✓ ✓ ✓

Tape library shuttle test, if applicable

✓

Update hardware's software or firmware, if applicable

✓ ✓

Install HBA/NIC adapters into up to 4 hosts for storage connectivity

✓

Install HBA/NIC adapters

✓

Install, route, and label host to storage connectivity cables

✓

Excluded from Service

Backup

Block/File

Tape

Libraries

Disk

Backup

SAN/DAS

Arrays

Disk

Enclosures

NAS

Installation of server(s) or host(s)

    

Installation of HBAs and/or drivers into non-Dell servers

    

Installation or configuration of any networking switches (Ethernet or Fibre Channel)

    

Onsite Hardware Installation – Server

Server

Servers

Modular Platforms

Included in Service

Rack or

Tower

Blade

Modular

VRTX

Unpack and inspect hardware

✓ ✓ ✓ ✓ ✓

Rack, mount, and/or position the product & components

✓ ✓ ✓ ✓ ✓

Install solution specific chassis components

✓ ✓ ✓ ✓

15 ProDeploy Plus for Enterprise Service Description | v1.21 | March 30, 2021

Install server blades, nodes, or sleds within a single enclosure, up to the capacity of the enclosure

✓ ✓ ✓

Install Ethernet or Fibre Channel chassis switches, IO aggregators, and components within a single enclosure, up to the capacity of the enclosure

✓ ✓ ✓

Update chassis switch firmware

✓ ✓ ✓

Install Customer-provided Dell-branded PDU(s), as needed for proper power configuration

✓ ✓ ✓ ✓

Install and route power cables

✓ ✓ ✓ ✓

Install and route data cables

✓ ✓ ✓ ✓

Print and apply labels to newly-installed cables

✓ ✓ ✓ ✓ ✓

Power on equipment

✓ ✓ ✓ ✓ ✓

Confirm server boots, check for error lights and obvious issues

✓ ✓ ✓ ✓ ✓

Configure an IP address on CMC / iDRAC / iKVM

✓ ✓ ✓ ✓ ✓

Configure first time boot info

✓ ✓ ✓ ✓ ✓

Update drivers, firmware, and BIOS, including chassis firmware if applicable

✓ ✓ ✓ ✓ ✓

Apply Secure Component Verification when applicable

✓ ✓ ✓ ✓ ✓

Excluded from Service

Servers

Modular Platforms

Rack or

Tower

Blade

Modular

VRTX

Configuration as it relates to OS clustering, redundancy, or failover

    

Data validations, migration, snapshots, or cloning

    

Onsite Hardware Installation – Networking

Networking

Layer 3

Layer 2/3

Fibre

Channel

Included in Service

L3 Fixed Port

Switches

Chassis

Switches

Distributed

Core

Switches

Blade IO

Switches

Unpack and inspect hardware

✓ ✓ ✓ ✓ ✓

Remove old switch to be replaced (if applicable)

✓ ✓ ✓ ✓ ✓

Rack, mount, and/or position the product & components

✓ ✓ ✓ ✓ ✓

Install and route power cables

✓ ✓ ✓ ✓ ✓

Install and route data cables

✓ ✓ ✓ ✓ ✓

Print and apply labels to newly-installed cables within rack

✓ ✓ ✓ ✓ ✓

Power on equipment

✓ ✓ ✓ ✓ ✓

Check for error lights; obvious issues

✓ ✓ ✓ ✓ ✓

Update hardware's software or firmware

✓ ✓ ✓ ✓ ✓

Configure out-of-band management port

✓ ✓ ✓ ✓ ✓

Demonstrate switch or access point functionality

✓ ✓ ✓ ✓ ✓

Install HBA/NIC adapters into up to 4 hosts for storage connectivity

✓

Install, route, and label host to storage connectivity cables

✓

16 ProDeploy Plus for Enterprise Service Description | v1.21 | March 30, 2021

Layer 3

Layer 2/3

Fibre Channel

Excluded from Service

L3 Fixed Port

Switches

Chassis

Switches

Distributed

Core

Switches

Blade IO

FC Switches

Network topology or performance assessment

    

Rework, reorganization, or relocation of existing cables (Any cabling issues encountered during switch replacement are expected to be resolved by Customer)

    

Onsite Hardware Installation – Big Switch Networks

Big Switch Networks

Included in Service

CCF/DMF Controller

Appliance

CCF/DMF

Controller VM

CCF/DMF Switch

Unpack and inspect hardware

✓ ✓

Rack, mount, and/or position the product & components

✓ ✓

Install and route power cables

✓ ✓

Install and route data cables (Management, pSwitch, Inband)

✓ ✓

Print and apply labels to newly-installed cables

✓ ✓

Power on equipment

✓ ✓

Check for error lights; obvious issues

✓ ✓

Configure iDRAC port

✓

Collect the Fabric Switch Identifier (Switch Management MAC Address)

✓

Excluded from Service

Big Switch Networks

CCF/DMF Controller

Appliance

CCF/DMF

Controller VM

CCF/DMF Switch

Network topology or performance assessment

  

Onsite Hardware Installation – Access Edge Platforms

Access Edge Platforms

Included in Service

Edge 6xx

Edge 3x00

Virtual Edge

Unpack and inspect hardware

✓ ✓

Rack, mount, and/or position the product & components

✓ ✓

Install and route power cables

✓ ✓

Install and route data cables

✓ ✓

Print and apply labels to newly-installed cables

✓ ✓

Power on equipment

✓ ✓

Check for error lights; obvious issues

✓ ✓

Update hardware’s software or firmware

✓ ✓

Configure out-of-band management port

✓

Demonstrate device functionality

✓ ✓ ✓

17 ProDeploy Plus for Enterprise Service Description | v1.21 | March 30, 2021

Excluded from Service

Access Edge Platforms

Edge 6xx

Edge 3x00

Virtual Edge

Network topology or performance assessment

  

Onsite physical installation

 

Onsite Hardware Installation – Wireless

Wireless

Included in Service

Ruckus

Controller

Ruckus

Access

Point

Ruckus

Virtual

DataPlane

Ruckus

CloudPath

Ruckus SCI

Unpack and inspect hardware

✓

Rack, mount, and/or position the product & components

✓

Install and route power cables

✓

Install and route data cables

✓

Print and apply labels to newly-installed cables

✓

Power on equipment

✓

Check for error lights; obvious issues

✓

Update hardware's software or firmware

✓ ✓

Configure out-of-band management port

✓ ✓

Demonstrate switch or access point functionality

✓ ✓

Excluded from Service

Wireless

Ruckus

Controller

Ruckus

Access

Point

Ruckus

Virtual

DataPlane

Ruckus

CloudPath

Ruckus SCI

Network topology or performance assessment

    

Onsite physical installation of access points

    

Onsite Hardware Installation – Solutions

Solutions

Included in Service

VxRail VxFlex

VCF on

VxRail

XC & AX

Series

Data Protection

Unpack and inspect hardware

✓ ✓ ✓

✓

Rack, mount, and/or position the product & components

✓ ✓ ✓

✓

Install and route power cables

✓ ✓ ✓

✓

Install and route data cables

✓ ✓ ✓

✓

Print and apply labels to newly-installed cables

✓ ✓ ✓

✓

Power on equipment

✓ ✓ ✓

✓

Confirm server boots, check for error lights and obvious issues

✓ ✓ ✓

✓

Configure an IP address on iDRAC

✓ ✓ ✓

✓

Excluded from Service

VxRail

VxFlex

VCF on

VxRail

XC & AX

Series

Data Protection

Physical installation of any non-Dell branded hardware

  



Physical installation of components into any non-Dell branded hardware

  



Physical installation of associated network switches

  



18 ProDeploy Plus for Enterprise Service Description | v1.21 | March 30, 2021

Physical installation for software-only products



Packaging Materials Disposal

Included in Service

Storage

Server

Networking

Solutions

Move used packaging materials to trash and recycling facility or other designated area within the immediate installation location

✓ ✓ ✓

✓

Excluded from Service

Storage

Server

Networking

Solutions

Disposal of installation packaging offsite

  



Disposal of packaging materials for wireless access points, analyzer, GMS



Project Management

Included in Service

Storage

Server

Networking

Solutions

Review the site environmental and technical readiness requirements

✓

✓ ✓ ✓

Confirm readiness review and installation dates and highlight dependencies on complete customer site readiness and product ship dates to meet the planned installation schedule.

✓

✓ ✓ ✓

Review any sub-service options with the customer and document the selection.

✓

✓ ✓ ✓

Integrate any Add-on Service with the Base Service.

✓

✓ ✓ ✓

Confirm deliverables and overall plan are reviewed and approved by the customer.

✓

✓ ✓ ✓

Customer to provide a contact to allow timelines and processes to be completed on schedule.

✓

✓ ✓ ✓

Schedule an outage window in the case of an offline hardware upgrade.

✓

✓ ✓ ✓

Ensure that the customer reviews and understands the site requirements.

✓

✓ ✓ ✓

Ensure that the customer reviews, accepts, and abides by the terms and conditions of the Service Description.

✓

✓ ✓ ✓

Excluded from Service

Storage

Server

Networking

Solutions

Onsite project management or planning

  



Site Readiness Review and Implementation Planning – Storage

Storage

Backup

Block/File

Included in Service

Tape

Libraries

Disk

Backup

SAN/DAS

Arrays

Disk

Enclosures

NAS

Review and obtain the site technical requirements with the customer

✓ ✓ ✓

✓

Validate rack type, rail type, and space requirements

✓ ✓ ✓

✓

Validate power requirements

✓ ✓ ✓

✓

Validate network requirements

✓ ✓ ✓

✓

Verify that the existing environment meets the minimum hardware and software requirements for the solution.

✓ ✓ ✓

✓

19 ProDeploy Plus for Enterprise Service Description | v1.21 | March 30, 2021

Create a valid design/implementation plan based on the customer's hardware and software configuration:

✓ ✓ ✓

✓

Define/confirm that the configuration meets the minimum

hardware and software requirements for the environment

✓ ✓ ✓

✓

Plan any required software and/or firmware upgrades, if

applicable

✓ ✓ ✓

✓

Define and document cluster configuration

✓

Define and document network settings such as IP addresses, gateway, hostnames, SNMP, NTP, and DNS, if applicable

✓ ✓ ✓

✓

Define the storage allocation and configuration:

✓ ✓ ✓

✓

Storage pools, volumes, and/or profiles

✓ ✓

✓

SMB/NFS shares and quotas for up to 6 shares

✓

Define Replay schedules for up to 4 volumes

✓ ✓

✓

Planning for up to 4 SAN-attached hosts and 16 zones

✓

Review the recommended iSCSI or FC best practice guidelines with the customer for any Non-Dell switches so the customer can properly configure the switches, if applicable

✓ ✓ ✓

✓

Define/confirm location to install and configure storage management software

✓

Excluded from Service

Backup

Block/File

Tape

Libraries

Disk

Backup

SAN/DAS

Arrays

Disk

Enclosures

NAS

Planning for replication

   

Site Readiness Review and Implementation Planning – Server

Server

Servers

Modular Platforms

Included in Service

Rack or Tower

Blade

Modular

VRTX

Software Install Planning

✓

✓ ✓ ✓

✓

Site Readiness Review and Implementation Planning – Networking

Networking

Layer 3

Layer 2/3

Fibre Channel

Included in Service

L3 Fixed

Port

Switches

Chassis

Switches

Distributed

Core

Switches

Blade IO

FC Switches

Planning of the deployment

✓ ✓ ✓ ✓ ✓

Layer 2 Features

✓ ✓ ✓ ✓

Design and planning for up to 100 VLANs per deployed

switch

✓ ✓

Design and planning for up to 200 VLANs per deployed

switch

✓ ✓

Layer 3 Features

✓ ✓ ✓ ✓

Design and planning for storage area network (Ethernet

or Fibre Channel)

✓ ✓ ✓ ✓ ✓

Interoperability planning

✓ ✓ ✓ ✓ ✓

Identify devices, enabled features and configurations

✓ ✓ ✓ ✓ ✓

20 ProDeploy Plus for Enterprise Service Description | v1.21 | March 30, 2021

Review devices and determine any incompatibilities

that exist

✓ ✓ ✓ ✓ ✓

Review necessary changes required for customer's

existing environment

✓ ✓ ✓ ✓ ✓

Switch replacement planning and network discovery to collect and analyze configuration settings of existing Ethernet or Fibre Channel switches to be replaced

✓ ✓ ✓ ✓ ✓

Creation of pre-deployment documentation

✓ ✓ ✓

✓

Design port mapping plan (from-to) for the project

✓ ✓ ✓ ✓ ✓

Excluded from Service

Layer 3

Layer 2/3

Fibre Channel

L3 Fixed

Port

Switches

Chassis

Switches

Distributed

Core

Switches

Blade IO

FC Switches

Create documentation of the existing network topology

    

Networking device migration activities

    

Site Readiness Review and Implementation Planning – Converged Cloud Fabric (CCF)

Converged Cloud Fabric (CCF)

Included in Service

CCF Controller

Appliance

CCF Controller

CCF Switch

Planning of the deployment

✓ ✓ ✓

Define and document network settings such as IP addresses, gateway, hostnames, SNMP, NTP, DNS, and syslog if applicable

✓ ✓ ✓

Design and planning for up to 200 segments per deployed controller

✓ ✓

Design and planning for up to 25 tenants per deployed controller

✓ ✓

Design and planning the of CCF with integration with a dynamic routing protocol

✓ ✓

Design and planning the insertion of one pair of services (Firewall or Load Balancer)

✓ ✓

Design and planning Multicast and QoS if required

✓ ✓

Design and planning the connections of up to 20 non-production server connections to CCF

✓ ✓

Design and planning for up to 10 segments per deployed switch

✓

Design and planning for up to 1 tenant per deployed switch

✓

Define the role of the switch in the Fabric

✓

Identify devices, enabled features and configurations

✓ ✓ ✓

Review devices and determine any incompatibilities that exist

✓ ✓ ✓

Review necessary changes required for customer's existing environment

✓ ✓ ✓

Creation of pre-deployment documentation

✓ ✓ ✓

Excluded from Service

Converged Cloud Fabric (CCF)

CCF Controller

Appliance

CCF Controller

CCF Switch

Design of customer network

  

21 ProDeploy Plus for Enterprise Service Description | v1.21 | March 30, 2021

Site Readiness Review and Implementation Planning - DANZ Monitoring Fabric (DMF)

DANZ Monitoring Fabric (DMF)

Included in Service

DMF Controller

Appliance

DMF Controller

DMF Switch

Planning of the deployment

✓ ✓ ✓

Define and document network settings such as IP addresses, gateway, hostnames, SNMP, NTP, DNS, and syslog if applicable

✓ ✓ ✓

Identify scalability requirements

✓ ✓ ✓

Identify redundancy requirements

✓ ✓ ✓

Identify the location and number of TAPs or SPANs (mirrored production ports)

✓

Identity the expected traffic volume and patterns from each TAP/SPAN port

✓

Identify the number of tools and the location and type of tools

✓

Identify tools physical connectivity requirements

✓

Design and planning of inter-switch connectivity

✓

Design and planning of Filter and Delivery interface choices

✓

Design and planning Filter, Delivery and IP address Groups

✓

Design and planning of Policies

✓

Design and planning of VLAN manipulation modes if applicable

✓

Design and planning of Fabric Topology and policy path optimization

✓

Design and planning of Tunnel interfaces and L2-GRE tunnels (DMF Tunneling Switch only)

✓

Creation of pre-deployment documentation

✓ ✓ ✓

Excluded from Service

DANZ Monitoring Fabric (DMF)

DMF Controller

Appliance

DMF Controller

DMF Switch

Design of customer network

  

Site Readiness Review and Implementation Planning – Access Edge Platforms

Access Edge Platforms

Included in Service

Edge 6xx

Edge 3x00

Virtual Edge

Validate site readiness for the installation

✓ ✓ ✓

Validate virtual environment requirements, if applicable

✓

Validate physical space requirement, if applicable

✓ ✓

Validate power requirements

✓ ✓

Validate network requirements

✓ ✓ ✓

Validate license requirements

✓ ✓ ✓

Requirements Discovery

✓ ✓ ✓

Use cases discovery

✓ ✓ ✓

Technical and business requirements discovery

✓ ✓ ✓

Review of network topologies

✓ ✓ ✓

Review of current WAN network environment

✓ ✓ ✓

Implementation planning

✓ ✓ ✓

Review SD-WAN Edge implementation plan, if existing

✓ ✓ ✓

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