Dell PP29L User Manual

Download

Dell™ 500 Owner’s Manual

Model PP29L

www.dell.com | support.dell.com

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data

and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury,

or death.

___________________

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and Wi-Fi Catcher are trademarks of Dell Inc.;

Intel is a registered trademark and Celer on is a trademark of Intel Corporation in United States and other countries.; Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model PP29L

July 2008 P/N U739D Rev. A03

Contents

Finding Information . . . . . . . . . . . . . . . . . . . 13

1 About Your Computer . . . . . . . . . . . . . . . 19

Front View . . . . . . . . . . . . . . . . . . . . . . . . 19

Left Side View

Right Side View

Back View

Bottom View

. . . . . . . . . . . . . . . . . . . . . . 24

. . . . . . . . . . . . . . . . . . . . . 26

. . . . . . . . . . . . . . . . . . . . . . . . 27

. . . . . . . . . . . . . . . . . . . . . . . 28

2 Setting Up Your Computer . . . . . . . . . . . . 29

Connecting to the Internet . . . . . . . . . . . . . . . 29

Setting Up Your Internet Connection

Transferring Information to a New Computer

Windows Easy Transfer

Setting Up a Printer

Printer Cable

. . . . . . . . . . . . . . . . . . . . 35

Connecting a USB Printer

Power Protection Devices

Surge Protectors

Line Conditioners

. . . . . . . . . . . . . . 31

. . . . . . . . . . . . . . . . . . . 34

. . . . . . . . . . . . . 35

. . . . . . . . . . . . . . . 36

. . . . . . . . . . . . . . . . . . 36

. . . . . . . . . . . . . . . . . . 37

Uninterruptible Power Supplies

. . . . . . . . 30

. . . . . 31

. . . . . . . . . . 37

Contents 3

3 Using the Display . . . . . . . . . . . . . . . . . . 39

Adjusting Brightness . . . . . . . . . . . . . . . . . . 39

Switching the Video Image From Your Computer Display To a Projector

. . . . . . . . . . . . 39

Setting Display Resolution and Refresh Rate

. . . . . . 40

4 Using the Keyboard and Touch Pad . . . . 41

Numeric Keypad . . . . . . . . . . . . . . . . . . . . . 41

Key Combinations

System Functions

Display Functions

Battery

Power Management

Microsoft

Dell™ QuickSet Key Combinations

Adjusting Keyboard Settings

Touch Pad

Customizing the Touch Pad

. . . . . . . . . . . . . . . . . . . . 42

. . . . . . . . . . . . . . . . . . 42

. . . . . . . . . . . . . . . . . . . . . . . 42

. . . . . . . . . . . . . . . . 42

Windows® Logo Key Functions . . . . 43

. . . . . . . . . 43

. . . . . . . . . . . . 43

. . . . . . . . . . . . . . . . . . . . . . . . 44

. . . . . . . . . . . . . 45

5 Using a Battery . . . . . . . . . . . . . . . . . . . . 47

Battery Performance . . . . . . . . . . . . . . . . . . 47

4 Contents

Checking the Battery Charge

Dell QuickSet Battery Meter

Microsoft

Windows® Battery Meter . . . . . . . 49

Low-Battery Warning

Conserving Battery Power

. . . . . . . . . . . . . . 48

. . . . . . . . . . . . 48

. . . . . . . . . . . . . . . 49

Power Management Modes . . . . . . . . . . . . . . 50

Standby Mode

Hibernate Mode

. . . . . . . . . . . . . . . . . . . 50

. . . . . . . . . . . . . . . . . . 50

Configuring Power Management Settings

Accessing Power Options Properties

Charging the Battery

Replacing the Battery

Storing a Battery

. . . . . . . . . . . . . . . . . . 51

. . . . . . . . . . . . . . . . . . 52

. . . . . . . . . . . . . . . . . . . . 53

. . . . . . . 51

6 Using Multimedia . . . . . . . . . . . . . . . . . . 55

Playing Media . . . . . . . . . . . . . . . . . . . . . . 55

Copying CD and DVD Media

How to Copy a CD or DVD

Using Blank CD and DVD Media

Helpful Tips

. . . . . . . . . . . . . . . . . . . . . 58

Adjusting the Volume

Adjusting the Picture

. . . . . . . . . . . . . . 57

. . . . . . . . . . . . . 57

. . . . . . . . . . 58

. . . . . . . . . . . . . . . . . . 59

. . . . . . . . . . . . . . . . . . 60

7 Using Cards . . . . . . . . . . . . . . . . . . . . . . . 61

ExpressCards . . . . . . . . . . . . . . . . . . . . . . 61

ExpressCard Blanks

Installing an ExpressCard

Removing an ExpressCard or Blank

. . . . . . . . . . . . . . . . . . . 62

. . . . . . . . . . . . . . . . 62

. . . . . . . . . . 63

Contents 5

Memory Card Reader . . . . . . . . . . . . . . . . . . 63

Memory Card Blanks

. . . . . . . . . . . . . . . . 63

Installing a Memory Card

. . . . . . . . . . . . . . . . 64

Removing a Memory Card or Blank . . . . . . . . . . . 65

8 Setting Up and Using Networks . . . . . . . 67

Connecting a Network or Broadband Modem Cable

Setting Up a Network

Wireless Local Area Network

. . . . . . . . . . . . . . . . . . . . . . 67

. . . . . . . . . . . . . . . . . . 68

. . . . . . . . . . . . . 68

What You Need to Establish a WLAN Connection

Checking Your Wireless Network Card

. . . . . . . . . . . . . . . . . . . . . 68

. . . . . . 68

Setting Up a New WLAN Using a Wireless Router and a Broadband Modem

Connecting to a WLAN

. . . . . . . . . . . . . . . 71

. . . 69

9 Securing Your Computer . . . . . . . . . . . . . 73

Security Cable Lock . . . . . . . . . . . . . . . . . . . 73

10 Troubleshooting . . . . . . . . . . . . . . . . . . . . 75

6 Contents

Passwords

If Your Computer Is Lost or Stolen

. . . . . . . . . . . . . . . . . . . . . . . . 73

. . . . . . . . . . . . 74

Dell Technical Update Service . . . . . . . . . . . . . 75

Dell Diagnostics

. . . . . . . . . . . . . . . . . . . . . 75

Drive Problems . . . . . . . . . . . . . . . . . . . . . 79

Optical drive problems

Hard drive problems

. . . . . . . . . . . . . . . 80

. . . . . . . . . . . . . . . . 81

E-Mail, Modem, and Internet Problems

Error Messages

ExpressCard Problems

IEEE 1394 Device Problems

Keyboard Problems

. . . . . . . . . . . . . . . . . . . . . 82

. . . . . . . . . . . . . . . . . 87

. . . . . . . . . . . . . . . 88

. . . . . . . . . . . . . . . . . . . 88

External Keyboard problems

Unexpected characters

. . . . . . . . . . . . . . 90

Lockups and Software Problems

The computer does not start

The computer stops responding

. . . . . . . . 81

. . . . . . . . . . . . 89

. . . . . . . . . . . . 90

. . . . . . . . . . 90

A program stops responding or crashes repeatedly

A program is designed for an earlier Microsoft

Windows® operating system . . . . . 91

A solid blue screen appears

Other software problems

. . . . . . . . . . . . . . . . . 90

. . . . . . . . . . . . 91

. . . . . . . . . . . . . 91

Memory Problems . . . . . . . . . . . . . . . . . . . . 92

Network Problems

Power Problems

Printer Problems

Scanner Problems

. . . . . . . . . . . . . . . . . . . 93

. . . . . . . . . . . . . . . . . . . . . 93

. . . . . . . . . . . . . . . . . . . . 94

. . . . . . . . . . . . . . . . . . . . 95

Contents 7

Sound and Speaker Problems . . . . . . . . . . . . . . 96

No sound from integrated speakers

No sound from external speakers

No sound from headphones

. . . . . . . . 96

. . . . . . . . . 96

. . . . . . . . . . . . 97

Touch Pad or Mouse Problems

Video and Display Problems

If the display is blank

If the display is difficult to read

If only part of the display is readable

Drivers

. . . . . . . . . . . . . . . . . . . . . . . . . . 100

What Is a Driver?

Identifying Drivers

Reinstalling Drivers and Utilities

Troubleshooting Software and Hardware Problems in the Microsoft Operating System

. . . . . . . . . . . . . . . . . . . . 103

Restoring Your Operating System

Using Microsoft

Windows System Restore . . . . 103

Starting System Restore

Using the Operating System Media

. . . . . . . . . . . . . 97

. . . . . . . . . . . . . . 98

. . . . . . . . . . . . . . . . 98

. . . . . . . . . . 99

. . . . . . . 99

. . . . . . . . . . . . . . . . . . 100

. . . . . . . . . . . . . . . . . 100

. . . . . . . . . . 100

Windows® XP

. . . . . . . . . . . . 103

. . . . . . . . . . . . . . 104

. . . . . . . . 105

11 Adding and Replacing Parts . . . . . . . . . 107

8 Contents

Before You Begin . . . . . . . . . . . . . . . . . . . . 107

Recommended Tools

Turning Off Your Computer

Before Working Inside Your Computer

. . . . . . . . . . . . . . . . 107

. . . . . . . . . . . . . 107

. . . . . . . 108

Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . 109

Removing the Hard Drive

Replacing the Hard Drive

Returning a Hard Drive to Dell

. . . . . . . . . . . . . 110

. . . . . . . . . . . . . 111

. . . . . . . . . . . 111

Optical Drive

. . . . . . . . . . . . . . . . . . . . . . 112

Removing the Optical Drive

Replacing the Optical Drive

Hinge Cover

. . . . . . . . . . . . . . . . . . . . . . . 113

Removing the Hinge Cover

Replacing the Hinge Cover

Keyboard

. . . . . . . . . . . . . . . . . . . . . . . . . 114

Removing the Keyboard

Replacing the Keyboard

Memory

. . . . . . . . . . . . . . . . . . . . . . . . . 116

Removing Memory Module

Replacing Memory Module

Wireless Mini-Cards

Removing Mini-Card

Replacing Mini-Card

. . . . . . . . . . . . . . . . . . 120

. . . . . . . . . . . . . . . . 120

. . . . . . . . . . . . . . . . 122

Internal Card With Bluetooth Technology

. . . . . . . . . . . . . . . . . . . . . . . 122

Removing the Card

Replacing the Card

. . . . . . . . . . . . . . . . . 122

. . . . . . . . . . . . . . . . . 123

. . . . . . . . . . . . 112

. . . . . . . . . . . . . 113

. . . . . . . . . . . . . 114

. . . . . . . . . . . . . . 114

. . . . . . . . . . . . . . 115

. . . . . . . . . . . . 116

. . . . . . . . . . . . 118

Wireless

Contents 9

12 Traveling With Your Computer . . . . . . . . 125

Identifying Your Computer . . . . . . . . . . . . . . . . 125

Packing the Computer

Travel Tips

. . . . . . . . . . . . . . . . . . . . . . . . 126

Traveling by Air

. . . . . . . . . . . . . . . . . . 125

. . . . . . . . . . . . . . . . . . . 126

13 Getting Help . . . . . . . . . . . . . . . . . . . . . . 127

Obtaining Assistance . . . . . . . . . . . . . . . . . . 127

Technical Support and Customer Service

DellConnect

Online Services

AutoTech Service

. . . . . . . . . . . . . . . . . . . . . 128

. . . . . . . . . . . . . . . . . . . 128

. . . . . . . . . . . . . . . . . . 129

Automated Order-Status Service

Problems With Your Order

Product Information

. . . . . . . . . . . . . . . . 129

. . . . . . . . . . . . . . . . . . . 129

Returning Items for Warranty Repair or Credit

Before You Call

Contacting Dell

. . . . . . . . . . . . . . . . . . . . . 130

. . . . . . . . . . . . . . . . . . . . . 132

. . . . . 128

. . . . . . . . . 129

. . . . . 130

14 Specifications . . . . . . . . . . . . . . . . . . . . 133

10 Contents

A Appendix . . . . . . . . . . . . . . . . . . . . . . . . 141

Using the System Setup Program . . . . . . . . . . . . 141

Viewing the System Setup Screen

System Setup Screen

Commonly Used Options

. . . . . . . . . . . . . . . 142

. . . . . . . . . . . . . . 142

. . . . . . . . . 142

Cleaning Your Computer

Computer, Keyboard, and Display

Touch Pad

Mouse

Media

. . . . . . . . . . . . . . . . . . . . . 145

. . . . . . . . . . . . . . . . . . . . . . . 145

. . . . . . . . . . . . . . . . . . . . . . . . 145

Dell Technical Support Policy (U.S. Only)

. . . . . . . . . . . . . . . . 144

. . . . . . . . . 144

. . . . . . . 146

Definition of "Dell-Installed" Software and Peripherals

. . . . . . . . . . . . . . . . . . 146

Definition of "Third-Party" Software and Peripherals

FCC Notice (U.S. Only)

FCC Class B

Macrovision Product Notice

. . . . . . . . . . . . . . . . . . 146

. . . . . . . . . . . . . . . . . . 147

. . . . . . . . . . . . . . . . . . . . . 147

. . . . . . . . . . . . . . 148

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Index

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Contents 11

12 Contents

Finding Information

NOTE: Some features may be optional and may not ship with your computer. Some

features may not be available in certain countries.

NOTE: Additional information may ship with your computer.

What Are You Looking For? Find It Here

• A diagnostic program for my computer

• Drivers for my computer

• Device documentation

• Notebook System Software (NSS)

Drivers and Utilities Media

Documentation and drivers are already installed on your computer. You can use the Drivers and Utilities media to reinstall drivers (see "Reinstalling Drivers and Utilities" on page 100) or run the Dell Diagnostics (see "Dell Diagnostics" on page 75).

Readme files may be included on your Drivers and Utilities media to provide last-minute updates about technical changes to your computer or advanced technical-reference material for technicians or experienced users.

NOTE: Drivers and documentation updates

can be found at support.dell.com.

Finding Information 13

What Are You Looking For? Find It Here

• Warranty information

• Terms and Conditions (U.S. only)

• Safety instructions

• Regulatory information

• Ergonomics information

• End User License Agreement

Dell™ Product Information Guide

• How to set up my computer

• Service Tag and Express Service Code

• Microsoft Windows License Label

Setup Diagram

See the setup diagram that came with your computer.

Service Tag and Microsoft® Windows® License

These labels are located on your computer.

• Use the Service Tag to identify your computer when you use

support.dell.com

• Enter the Express Service Code to direct your call when contacting support.

or contact support.

NOTE: As an increased security measure,

the newly designed Microsoft Windows license label has a missing portion or "hole" to discourage removal of the label.

14 Finding Information

What Are You Looking For? Find It Here

• Solutions — Troubleshooting hints and tips, articles from technicians, online courses, and frequently asked questions

• Community — Online discussion with other Dell customers

• Upgrades — Upgrade information for components such as, the memory, hard

Dell Support Website — support.dell.com

NOTE: Select your region or business

segment to view the appropriate support site.

To obtain documentation and software downloads for your computer, go to support.dell.com and select Vostro™ from the Notebooks category.

drive, and operating system

• Customer Care — Contact information, service call and order status, and warranty and repair information

• Service and support — Service call status, support history, service contract, and online discussions with support

• Dell Technical Update Service — Proactive e-mail notification of software and hardware updates for your computer

• Reference — Computer documentation, details on your computer configuration, product specifications, and white papers

• Downloads — Certified drivers, patches, and software updates

• Notebook System Software (NSS) — If you reinstall the operating system on your computer, you should also reinstall the NSS utility. NSS automatically detects your computer and operating system, and installs the updates appropriate for your configuration, providing critical updates for your operating system and support for Dell

3.5-inch USB floppy drives, Intel

processors, optical drives, and USB devices. NSS is necessary for correct operation of your Dell computer.

To download Notebook System Software:

Go to

support.dell.com

country/region, and then click

Drivers & Downloads

Enter your Service Tag or product model, and then click

Select your operating system and language, and then click or under the keyword

NOTE: The support.dell.com user interface

may vary depending on your selections.

, select your

Find Downloads

Downloads Search

Notebook System Software

, search for

Finding Information 15

What Are You Looking For? Find It Here

• Software upgrades and troubleshooting hints — Frequently asked questions, hot topics, and general health of your computing environment

Dell Support Utility

The Dell Support Utility is an automated upgrade and notification system installed on your computer. This support provides real-time health scans of your computing environment, software updates, and relevant self-support information. Access the Dell Support Utility from the

icon on the taskbar. For more information, see "Drive Problems

• How to use Windows XP

• How to work with programs and files

• How to personalize your desktop

Microsoft Windows XP Help and Support Center

Click

Start→ Help and Support

Type a word or phrase that describes your problem and click the arrow icon.

Select the topic that describes your problem.

Follow the instructions on the screen.

• Information on network activity, the Power Management Wizard, hotkeys, and other items controlled by Dell QuickSet

Dell QuickSet Help

To view

Dell QuickSet Help, right-click

the QuickSet icon in the Microsoft Windows taskbar is located in the lower-right corner of your screen.

" on page 79

taskbar, and select Help. The

16 Finding Information

What Are You Looking For? Find It Here

• How to reinstall my operating system

Operating System Media

The operating system is already installed on your computer. To reinstall your operating system, use one of the following methods:

• Microsoft Windows System Restore — Microsoft Windows System Restore returns your computer to an earlier operating state without affecting data files.

• Operating System Installation Media — If you received operating system media with your computer, you can use it to restore your operating system.

For more information, see "Restoring Your Operating System" on page 103.

After you reinstall your operating system, use the Drivers and Utilities media to reinstall drivers for the devices that came with your computer.

Your operating system product key label is located on your computer.

NOTE: The color of your operating system

installation media varies according to the operating system you ordered.

Finding Information 17

18 Finding Information

About Your Computer

Front View

9876

About Your Computer 19

1 display 2 power button

3 media control buttons (7) 4 keyboard

5 touch pad 6 8-in-1 media card reader

7 analog microphone 8 microphone connector

9 headphone connectors (2) 10 touch pad buttons (2)

11 device status lights 12 keyboard status lights

DISPLAY — For more information about your display, see "Using the Display" on page 39.

POWER BUTTON — Press the power button to turn on the computer or exit a power

management mode (see "Configuring Power Management Settings" on page 50).

NOTICE: To avoid losing data, turn off your computer by performing a Microsoft

Windows® operating system shutdown rather than by pressing the power button.

If the computer stops responding, press and hold the power button until the computer turns off completely (may take several seconds).

MEDIA CONTROL BUTTONS — Control CD, DVD, and Media Player playback.

Mute the sound Play the previous track

Turn the volume down Play the next track

Turn the volume up Stop

Play or pause

KEYBOARD — For more information about the keyboard, see "Using the Keyboard and

Touchpad" on page 41.

TOUCH PAD — Provides the functionality of a mouse (see "Touch Pad" on page 43).

20 About Your Computer

8-IN-1 MEDIA CARD READER — Provides a fast and convenient way to view and share digital photos, music, and videos stored on a media memory card. The computer ships with a plastic blank installed in the slot. The 8-in-1 memory card reader reads the following digital media memory cards:

• Secure Digital (SD) memory card

• Secure Digital Input Output (SDIO) card

• MultiMediaCard (MMC)

•Memory Stick

• Memory Stick PRO

• xD-Picture Card

• Hi Speed-SD

• Hi Density-SD

ANALOG MICROPHONE — Integrated single microphone for conferencing and chat.

AUDIO CONNECTORS

Attach headphones to the connector

Attach a microphone to the connector

PAD BUTTONS — Use these buttons like the buttons on a mouse when you

TOUCH

use the touch pad to move the cursor on the display (see "Touch Pad" on page 43).

About Your Computer 21

DEVICE STATUS LIGHTS

The lights located on the palm rest towards the front of the computer indicate the following:

Power light – Turns on when you turn on the computer, and blinks when the computer is in a power management mode.

Hard drive activity light – Turns on when the computer reads or writes data.

NOTICE: To avoid loss of data, never turn off the computer while the

light is flashing.

Battery status light – Turns on steadily or blinks to indicate battery charge status.

WLAN status light – Turns on when wireless networking is enabled and hotspot is located.

Bluetooth technology is enabled.

status light – Turns on when a card with Bluetooth wireless

NOTE: The card with Bluetooth wireless technology is an optional feature. The

light turns on only if you ordered the card with your computer. For more

information, see the documentation that came with your card.

To turn off only the Bluetooth wireless technology functionality, right-click the

icon in the notification area, and then click Disable Bluetooth Radio.

22 About Your Computer

If the computer is connected to an electrical outlet, the light operates as follows:

• Solid blue: The battery is charging.

• Flashing blue: The battery is almost fully charged.

• Off: The battery is adequately charged.

If the computer is running on a battery, the light operates as follows:

• Off: The battery is adequately charged (or the computer is turned off).

• Flashing orange: The battery charge is low.

orange

• Solid

KEYBOARD STATUS LIGHTS

: The battery charge is critically low.

The blue lights located above the keyboard indicate the following:

Turns on when the numeric keypad is enabled.

Turns on when the uppercase letter (caps lock) function is enabled.

Turns on when the scroll lock function is enabled.

About Your Computer 23

Left Side View

1 28345 7

1 security cable slot 2 AC power adapter

3 USB connectors (2) 4 video connector (VGA)

5 network connector (RJ-45) 6 modem connector (RJ-11)

7 IEEE 1394a connector 8 hard drive

SECURITY CABLE SLOT — Lets you attach a commercially available antitheft device

to the computer (see "Security Cable Lock" on page 73).

ADAPTER CONNECTOR — Attaches an AC adapter to the computer.

The AC adapter converts AC power to the DC power required by the computer. You can connect the AC adapter with your computer turned on or off.

24 About Your Computer

CAUTION: The AC adapter works with electrical outlets worldwide. However,

power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage.

NOTICE: When you disconnect the AC adapter cable from the computer, grasp the

connector, not the cable itself, and pull firmly, but gently to help prevent damage to the cable.

NOTE: Plug the power cord and the adapter firmly in, and ensure that the

green light is on.

CONNECTORS

USB

Connect USB devices, such as a mouse, keyboard, or printer.

VIDEO CONNECTOR

Connects video devices, such as a monitor.

NETWORK

CONNECTOR (RJ-45)

Connects the computer to a network. The two lights next to the connector indicate status and activity of wired network connections.

For information on using the network adapter, see the device user guide supplied with your computer.

MODEM CONNECTOR (RJ-11)

Connect the telephone line to the modem connector.

For information on using the modem, see the modem documentation available online.

IEEE 1394

CONNECTOR — Connects devices supporting IEEE 1394a high-speed

transfer rates, such as some digital video cameras.

HARD DRIVE — Stores software and data.

About Your Computer 25

Right Side View

5 64

1 wireless switch 2 Wi-Fi catcher light

3 ExpressCard slot 4 optical drive

5 eject button 6 USB connector

WIRELESS SWITCH — When enabled through Dell QuickSet, this switch can scan for

a wireless local area network (WLAN) in your vicinity. You can also use it to rapidly turn off or on any wireless devices such as WLAN cards and internal cards with Bluetooth wireless technology.

WI-FI CATCHER LIGHT — The Wi-Fi catcher light operates as follows:

• Flashing blue: Searching for networks

• Solid blue: Strong network found

• Solid yellow: Weak network found

• Off: No signal found

EXPRESSCARD SLOT — Supports one ExpressCard. The computer ships with a plastic blank installed in the slot. For more information, see "Using Cards" on page 85.

OPTICAL DRIVE — For more information about the optical drive, see "Using

Multimedia" on page 55.

EJECT BUTTON — Press the eject button to open the optical drive.

USB

CONNECTOR

Connects USB devices, such as a mouse, keyboard, or printer.

26 About Your Computer

Back View

1 battery 2 air vents

CAUTION: Do not block, push objects into, or allow dust to accumulate in the air

vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.

AIR VENTS — The computer uses an internal fan to create airflow through the vents,

which prevents the computer from overheating. The computer turns the fan on when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer.

About Your Computer 27

Bottom View

2 41

1 optical drive 2 battery

3 battery release latch 4 processor/memory module/mini-card compartment

5 hard drive

BATTERY — When a battery is installed, you can use the computer without

connecting the computer to an electrical outlet (see "Using a Battery" on page 47).

BATTERY RELEASE LATCH — Releases the battery (see "Replacing the Battery" on

page 52 for instructions).

ROCESSOR/MEMORY MODULE/ MINI-CARD COMPARTMENT — Compartment that

contains the memory modules and WLAN. (see "Wireless Mini-Cards" on page 120).

ARD DRIVE — Stores software and data.

OPTICAL DRIVE — For more information about the optical drive, see "Using

Multimedia" on page 55.

28 About Your Computer

Setting Up Your Computer

Connecting to the Internet

NOTE: Internet Service Providers (ISPs) and ISP offerings vary by country.

To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). Your ISP will offer one or more of the following Internet connection options:

• DSL connections that provide high-speed Internet access through your existing telephone line or cellular telephone service. With a DSL connection, you can access the Internet and use your telephone on the same line simultaneously.

• Cable modem connections that provide high-speed Internet access through your local cable TV line.

• Satellite modem connections that provide high-speed Internet access through a satellite television system.

• Dial-up connections that provide Internet access through a telephone line. Dial-up connections are considerably slower than DSL, cable, and satellite modem connections.

• Wireless Local Area Network (WLAN) connections use high-frequency radio waves to communicate. Typically, a wireless router is connected to the broadband cable or DSL modem that broadcasts the Internet signal to your computer.

If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall connector before you set up your Internet connection. If you are using a DSL, cable, or satellite modem connection, contact your ISP or cellular telephone service for setup instructions.

NOTE: Your computer may not ship with a modem unless you have ordered one.

Setting Up Your Computer 29

Setting Up Your Internet Connection

To set up an Internet connection with a provided ISP desktop shortcut:

Save and close any open files, and exit any open programs.

Double-click the ISP icon on the Microsoft® Windows® desktop.

Follow the instructions on the screen to complete the setup.

NOTE: If you are having problems connecting to the Internet, see "E-Mail, Modem,

and Internet Problems" on page 81. If you cannot connect to the Internet, but have successfully connected in the past, the ISP may have a service outage. Contact your ISP to check the service status, or try connecting again later.

NOTE: Have your ISP information ready. If you do not have an ISP, the Connect to

the Internet wizard can help you obtain one.

If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP:

Save and close any open files, and exit any open programs.

Click

Start→

Internet Explorer

The

New Connection Wizard

Click

Connect to the Internet

In the next window, click the appropriate option:

• If you do not have an ISP and want to select one, click

list of Internet service providers (ISPs)

• If you have already obtained setup information from your ISP but you did not receive a setup CD, click

• If you have a CD, click

Click

If you selected

Set up my connection manually

Otherwise, follow the instructions on the screen to complete the setup.

appears.

Set up my connection manually

Use the CD I got from an ISP

, continue to step 6.

Choose from a

NOTE: If you do not know which type of connection to select, contact

your ISP.

Click the appropriate option under

Internet?

Use the setup information provided by your ISP to complete the setup.

, and then click

How do you want to connect to the

30 Setting Up Your Computer

Transferring Information to a New Computer

You can transfer the following types of data from one computer to another:

• E-mail messages

• Toolbar settings

• Window sizes

• Internet bookmarks

Use one of the following methods for transferring data:

• Windows Easy Transfer wizard, an Easy Transfer Cable, and a USB port

• Over a network

• Removable media, such as a writable CD

Windows Easy Transfer

The Microsoft Windows XP operating system provides the Files and Settings Transfer Wizard to move data from a source computer to a new computer. You can transfer data, such as:

• E-mail messages

• Toolbar settings

• Window sizes

• Internet bookmarks

You can transfer the data to the new computer over a network or serial connection, or you can store it on removable media, such as a writable CD, for transfer to the new computer.

NOTE: You can transfer information from an old computer to a new computer by

directly connecting a serial cable to the input/output (I/O) ports of the two computers. To transfer data over a serial connection, you must access the Network Connections utility from the Control Panel and perform additional configuration steps, such as setting up an advanced connection and designating the host computer and the guest computer. For instructions on setting up a direct cable connection between two computers, see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP. This information may not be available in certain countries.

Setting Up Your Computer 31

For transferring information to a new computer, you must run the Files and Settings Transfer Wizard. You can use the optional Operating System media for this process or you can create a wizard disk with the Files and Settings Transfer Wizard.

Running the Files and Settings Transfer Wizard With the Operating System Media

NOTE: This procedure requires the Operating System media. This media is optional

and may not be included with certain computers.

To prepare a new computer for the file transfer:

Open the Files and Settings Transfer Wizard: click

Accessories→ System Tools→

When the click

On the

Files and Settings Transfer Wizard

Which computer is this?

Do you have a Windows XP CD?

from the Windows XP CD

When the

Now go to your old computer

source computer. Do

Files and Settings Transfer Wizard

screen, click

→ Next

screen appears, go to your old or

not

click

at this time.

Start→

All Programs→

welcome screen appears,

New Computer→

I will use the wizard

To copy data from the old computer:

On the old computer, insert the Windows XP

On the

additional tasks

Under

On the

Welcome to Microsoft Windows XP

What do you want to do?

Which computer is this?

Select a transfer method

, click

screen, click

screen, click the transfer method you

Operating System

screen, click

media.

Perform

Transfer files and settings→ Next

Old Computer→

prefer.

On the transfer and click

After the information has been copied, the

Phase

What do you want to transfer?

screen appears.

screen, select the items you want to

Completing the Collection

Click

Finish

32 Setting Up Your Computer

To transfer data to the new computer:

On the

Now go to your old computer

On the

Where are the files and settings?

chose for transferring your settings and files and click

screen on the new computer, click

screen, select the method you

The wizard reads the collected files and settings and applies them to your new computer.

When all of the settings and files have been applied, the

Finished

screen

appears.

Click

Finished

Running the Files and Settings Transfer Wizard Without the Operating System Media

and restart the new computer.

To run the Files and Settings Transfer Wizard without the Operating System media, you must create a wizard disk that will allow you to create a backup image file to removable media.

To create a wizard disk, use your new computer with Windows XP and perform the following steps:

Open the Files and Settings Transfer Wizard: click

Accessories→ System Tools→

When the click

On the

Files and Settings Transfer Wizard

Which computer is this?

Do you have a Windows XP CD?

Wizard Disk in the following drive

Insert the removable media, such as a writable CD, and click OK.

When the disk creation completes and the

computer

Go to the old computer.

message appears,

Files and Settings Transfer Wizard

screen, click

→

Next.

Now go to your old

do not

click

Start→

All Programs→

welcome screen appears,

New Computer→

I want to create a

To copy data from the old computer:

On the old computer, insert the wizard disk.

Click

Start→

Run

In the

Open

field on the

the appropriate removable media) and click

Run

window, browse to the path for

fastwiz

(on

Setting Up Your Computer 33

On the

On the you prefer.

On the transfer and click

After the information has been copied, the

Phase

Click

To transfer data to the new computer:

On the

On the chose for transferring your settings and files and click instructions on the screen.

The wizard reads the collected files and settings and applies them to your new computer.

Files and Settings Transfer Wizard

Which computer is this?

Select a transfer method

What do you want to transfer?

screen appears.

Finish

Now go to your old computer

Where are the files and settings?

screen, click

screen, click the transfer method

welcome screen, click

Old Computer→

screen, select the items you want to

Completing the Collection

screen on the new computer, click

screen, select the method you

. Follow the

When all of the settings and files have been applied, the appears.

Click

Finished

and restart the new computer.

Finished

screen

Setting Up a Printer

NOTICE: Complete the operating system setup before you connect a printer to

the computer.

See the documentation that came with the printer for setup information, including how to:

• Obtain and install updated drivers.

• Connect the printer to the computer.

• Load paper and install the toner or ink cartridge.

For technical assistance, refer to the printer owner's manual or contact the printer manufacturer.

34 Setting Up Your Computer

Printer Cable

Your printer connects to your computer with a USB cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer and computer. If you purchased a printer cable at the same time you purchased your computer, the cable may arrive in the computer’s shipping box.

Connecting a USB Printer

NOTE: You can connect USB devices while the computer is turned on.

Complete the operating system setup if you have not already done so.

Attach the USB printer cable to the USB connectors on the computer and the printer. The USB connectors fit only one way.

1 USB connector on computer 2 USB connector on printer

3 USB printer cable

Setting Up Your Computer 35

Turn on the printer, and then turn on the computer.

If the

Add New Hardware Wizard

Click

Start

, and then click

Click

Add a printer

NOTE: To install the printer driver, see "Reinstalling Drivers and Utilities" on

page 100 and the documentation that came with your printer.

Click

Add a local printer

Follow the instructions in the Add Printer Wizard.

to start the Add Printer Wizard.

window appears, click

Cancel

Printers and Faxes.

Add a network, wireless, or Bluetooth printer

Power Protection Devices

Several devices are available to protect against power fluctuations and failures:

• Surge protectors

• Line conditioners

• Uninterruptible power supplies (UPS)

Surge Protectors

Surge protectors and power strips equipped with surge protection help prevent damage to your computer from voltage spikes that can occur during electrical storms or after power interruptions. Some surge protector manufacturers include warranty coverage for certain types of damage. Carefully read the device warranty when choosing a surge protector. A device with a higher joule rating offers more protection. Compare joule ratings to determine the relative effectiveness of different devices.

NOTICE: Most surge protectors do not protect against power fluctuations or

power interruptions caused by nearby lightning strikes. When lightning occurs in your area, disconnect the telephone line from the telephone wall connector and disconnect your computer from the electrical outlet.

Many surge protectors have a telephone connector for modem protection. See the surge protector documentation for modem connection instructions.

NOTICE: Not all surge protectors offer network adapter protection. Disconnect the

network cable from the network wall connector during electrical storms.

36 Setting Up Your Computer

Line Conditioners

NOTICE: Line conditioners do not protect against power interruptions.

Line conditioners are designed to maintain AC voltage at a fairly constant level.

Uninterruptible Power Supplies

NOTICE: Loss of power while data is being saved to the hard drive may result in

data loss or file damage.

NOTE: To ensure maximum battery operating time, connect only your computer to

a UPS. Connect other devices, such as a printer, to a separate power strip that provides surge protection.

A UPS protects against power fluctuations and interruptions. UPS devices contain a battery that provides temporary power to connected devices when AC power is interrupted. The battery charges while AC power is available. See the UPS manufacturer documentation, for information on battery operating time and to ensure that the device is approved by Underwriters Laboratories (UL).

Setting Up Your Computer 37

38 Setting Up Your Computer

Using the Display

Adjusting Brightness

When a Dell™ computer is running on battery power, you can conserve power by setting the display brightness to the lowest comfortable level.

• Press <Fn> and the up-arrow key to increase brightness on the integrated display only (not on an external monitor).

• Press <Fn> and the down-arrow key to decrease brightness on the integrated display only (not on an external monitor).

Switching the Video Image From Your Computer Display To a Projector

When you start the computer with an external device attached (such as an external monitor or projector) and turned on, the image may appear on either the computer display or the external device.

Press <Fn><F8> to switch the video image between the display only, the external device only, or the display and the external device simultaneously.

Using the Display 39

Setting Display Resolution and Refresh Rate

NOTE: If you change the display resolution from the current settings, the image

may appear blurry or text may be hard to read if you change the resolution to one not supported by your computer and display. Before you change any of the display settings, make a note of the current settings so you can change back to the previous settings if needed.

You can enhance the legibility of text and change the appearance of images on the screen by adjusting display resolution. As you increase resolution, items appear smaller on the screen. In contrast, lower resolution causes text and images to appear larger and can benefit people with vision impairments. To display a program at a specific resolution, both the video card and the display must support the program, and the necessary video drivers must be installed.

NOTE: Use only the Dell-installed video drivers, which are designed to offer the

best performance with your Dell-installed operating system.

If you choose a resolution or color palette that is higher than the display supports, the settings adjust automatically to the closest supported values.

To set the display resolution and refresh rate for your display:

Click

Start →

Under

In the the left or right to decrease/increase the screen resolution.

Control Panel

Display

, click

Settings

Display Settings

window, under

Resolution

, move the slide bar to

40 Using the Display

Using the Keyboard and Touch Pad

Numeric Keypad

numeric keypad

The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of the keypad keys. To type a number or symbol, press <Fn><the desired key>.

• To enable the keypad, press <Num Lk>. The light indicates that the keypad is active.

• To disable the keypad, press <Num Lk> again.

Using the Keyboard and Touch Pad 41

Key Combinations

System Functions

<Ctrl><Shift><Esc> Opens the Task Manager window.

Display Functions

<Fn><F8> Displays icons representing all currently

available display options (display only, external monitor or projector only, both display and projector, etc). Highlight the desired icon to switch the display to that option.

<Fn> and up-arrow key Increases brightness on the integrated display

only (not on an external monitor).

<Fn> and down-arrow key Decreases brightness on the integrated display

only (not on an external monitor).

Battery

<Fn><F3> Displays the Dell™ QuickSet Battery Meter (see

"Dell QuickSet Battery Meter" on page 48).

Power Management

<Fn><Esc> Activates a power management mode.

You can reprogram this keyboard shortcut to activate a different power management mode using the Advanced tab in the Power Options Properties window (see "Configuring Power Management Settings" on page 51).

42 Using the Keyboard and Touch Pad

Microsoft® Windows® Logo Key Functions

Windows logo key and <m> Minimizes all open windows.

Windows logo key and <Shift><m>

Windows logo key and <e> Starts Windows Explorer.

Windows logo key and <r> Opens the Run dialog box.

Windows logo key and <f> Opens the Search Results dialog box.

Windows logo key and <Ctrl><f>

Windows logo key and <Pause> Opens the System Properties dialog box.

Restores all minimized windows. This key combination functions as a toggle to restore minimized windows following the use of the Windows logo key and <m> combination.

Opens the Search Results-Computer dialog box (if the computer is connected to a network).

Dell™ QuickSet Key Combinations

If Dell QuickSet is installed, you can use other shortcut keys for functions such as the Battery Meter or activating power management modes. For more information about Dell QuickSet key combinations, right-click the QuickSet icon in the notification area, and then click Help.

Adjusting Keyboard Settings

To adjust keyboard operation, such as the character repeat rate:

Click

Start, and then click

Click

Keyboard

Control Panel

Using the Keyboard and Touch Pad 43

Touch Pad

The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display. Use the touch pad and touch pad buttons as you would use a mouse.

1 touch pad 2 scroll zones

• To move the cursor, lightly slide your finger over the touch pad.

• To select an object, lightly tap once on the surface of the touch pad or use your thumb to press the left touch pad button.

• To select and move (or drag) an object, position the cursor on the object and tap twice on the touch pad. On the second tap, leave your finger on the touch pad and move the selected object by sliding your finger over the surface.

• To double-click an object, position the cursor on the object and tap twice on the touch pad or use your thumb to press the left touch pad button twice.

44 Using the Keyboard and Touch Pad

Customizing the Touch Pad

You can use the Mouse Properties window to disable the touch pad or adjust the touch pad settings.

Click

Start, and then click

Click

Keyboard

In the

Mouse Properties

• Click the

Click OK to save the settings and close the window.

Device Select

Touch Pad

Control Panel

window:

tab to disable the touch pad.

tab to adjust touch pad settings.

Using the Keyboard and Touch Pad 45

46 Using the Keyboard and Touch Pad

Using a Battery

Battery Performance

NOTE: For information about the Dell warranty of your computer, see the

Product Information Guide or paper warranty document that shipped with your computer.

For optimal computer performance and to help preserve BIOS settings, operate your Dell™ portable computer with the main battery installed at all times. One battery is supplied as standard equipment in the battery bay.

NOTE: Because the battery may not be fully charged, use the AC adapter to

connect your new computer to an electrical outlet the first time you use the computer. For best results, operate the computer with the AC adapter until the battery is fully charged. To view battery charge status, place the mouse cursor over the battery icon in the Windows notification area.

NOTE: Battery operating time (the time the battery can hold a charge) decreases

over time. Depending on how often the battery is used and the conditions under which it is used, you may need to purchase a new battery during the life of your computer.

NOTE: It is recommended that you connect your computer to an electrical outlet

when writing to media.

Battery operating time varies depending on operating conditions. Operating time is significantly reduced when you perform operations including, but not limited to, the following:

• Using optical drives.

• Using wireless communications devices, ExpressCards, media memory cards, or USB devices.

• Using high-brightness display settings, 3D screen savers, or other power-intensive programs such as complex 3D graphics applications.

• Running the computer in maximum performance mode (see "Configuring Power Management Settings" on page 51 for information about accessing Windows Power Options Properties or Dell QuickSet, which you can use to configure power management settings).

Using a Battery 47

You can check the battery charge before you insert the battery into the computer. You can also set power management options to alert you when the battery charge is low.

CAUTION: Using an incompatible battery may increase the risk of fire or explosion.

Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell computer. Do not use batteries from other computers with your computer.

CAUTION: Do not dispose of batteries with household waste. When your battery

no longer holds a charge, call your local waste disposal or environmental agency for advice on disposing of a lithium-ion battery (see "Battery Disposal" in the Product Information Guide).

CAUTION: Misuse of the battery may increase the risk of fire or chemical burn.

Do not puncture, incinerate, disassemble, or expose the battery to temperatures above 65°C (149°F). Keep the battery away from children. Handle damaged or leaking batteries with extreme care. Damaged batteries may leak and cause personal injury or equipment damage.

Checking the Battery Charge

You can check the battery charge on your computer using any one of the following methods:

• Dell QuickSet Battery Meter

• Microsoft Windows battery meter icon located in the notification area

• Low-battery warning pop-up window

Dell QuickSet Battery Meter

To view the

• Double-click the Dell QuickSet icon in the taskbar, and then click

• Press <Fn><F3>

The Battery Meter displays the status, battery health, charge level, and charge completion time for the battery in your computer.

For more information about QuickSet, right-click the QuickSet icon, and then click Help.

48 Using a Battery

Dell QuickSet Battery Meter:

Battery Meter

Microsoft® Windows® Battery Meter

The battery meter indicates the remaining battery charge. To check the battery meter, double-click the icon in the notification area.

Check the Battery Health

You can check battery health by using the Battery Meter in Dell QuickSet. For information about QuickSet, right-click the QuickSet icon in the notification area, and then click Help.

Low-Battery Warning

NOTICE: To avoid losing or corrupting data, save your work immediately after a

low-battery warning, then connect the computer to an electrical outlet. If the battery runs completely out of power, Sleep state begins automatically.

A pop-up window warns you when the battery charge is approximately 90 percent depleted. The computer enters Sleep state when the battery charge is at a critically low level.

You can change the settings for the battery alarms in Dell QuickSet or the Power Options window (see "Configuring Power Management Settings" on page 51).

Conserving Battery Power

To conserve battery power on your portable computer, do any of the following:

• Connect the computer to an electrical outlet when possible; battery life is largely determined by the number of times the battery is used and recharged.

• Configure the power management settings using either Dell QuickSet or Microsoft Windows Power Options to optimize your computer’s power usage (see "Configuring Power Management Settings" on page 51).

• Use the Sleep power state when you leave the computer unattended for a long time (see "Low-Battery Warning" on page 49).

Using a Battery 49

Power Management Modes

Standby Mode

Standby mode conserves power by turning off the display and the hard drive after a predetermined period of inactivity (a time-out). When the computer exits standby mode, it returns to the same operating state it was in before entering standby or sleep mode.

NOTICE: If your computer loses AC and battery power while in standby or sleep

mode, it may lose data.

To enter standby mode, click Start→ Turn off computer→ Stand by.

NOTE: If your computer is not responding, pressing the power button for more than

10 seconds turns it off.

Depending on how you set the power management options in the Power Options Properties window or the QuickSet Power Management Wizard, you

may also use one of the following methods:

• Close the display.

• Press <Fn><Esc>.

To exit standby or sleep mode, press the power button or open the display, depending on how you set the power management options. You cannot make the computer exit standby or sleep mode by pressing a key or touching the touch pad.

Hibernate Mode

Hibernate mode conserves power by copying computer data to a reserved area on the hard drive and then completely turning off the computer. When the computer exits hibernate mode, it returns to the same operating state it was in before entering hibernate mode.

NOTICE: You cannot remove devices or undock your computer while your

computer is in hibernate mode.

Your computer enters hibernate mode if the battery charge level becomes critically low.

To enter hibernate mode, click the Start button, click Turn off computer, press <Shift>, and then click Hibernate.

50 Using a Battery

Depending on how you set the power management options in the Power Options Properties window or the QuickSet Power Management Wizard,

you may also use one of the following methods to enter hibernate mode:

• Press the power button.

• Close the display.

• Press <Fn><Esc>.

NOTE: Some PC Cards or Express Cards may not operate correctly after the

computer exits hibernate mode. Remove and reinsert the card (see "Removing an ExpressCard or Blank" on page 63), or simply restart (reboot) your computer.

To exit hibernate mode, press the power button. The computer may take a short time to exit hibernate mode. You cannot make the computer exit hibernate mode by pressing a key or touching the touch pad. For more information on hibernate mode, see the documentation that came with your operating system.

Configuring Power Management Settings

You can use the QuickSet Power Management Wizard or Windows Power Options Properties to configure the power management settings on your computer. For more information about QuickSet, right-click the QuickSet icon in the taskbar and click Help.

Accessing Power Options Properties

Click Start→ Control Panel→ Performance and Maintenance, and then click Power Options.

Charging the Battery

NOTE: Charge time is longer with the computer turned on. You can leave the

battery in the computer for as long as you like. The battery’s internal circuitry prevents the battery from overcharging.

When you connect the computer to an electrical outlet or install a battery while the computer is connected to an electrical outlet, the computer checks the battery charge and temperature. If necessary, the AC adapter then charges the battery and maintains the battery charge.

Using a Battery 51

If the battery is hot from being used in your computer or being in a hot environment, the battery may not charge when you connect the computer to an electrical outlet.

The battery is too hot to start charging if the battery light flashes alternately blue and amber. Disconnect the computer from the electrical outlet and allow the computer and the battery to cool to room temperature, then connect the computer to an electrical outlet to continue charging the battery.

For more information about resolving problems with a battery, see "Power Problems" on page 93.

Replacing the Battery

CAUTION: Using an incompatible battery may increase the risk of fire or explosion.

Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell computer. Do not use batteries from other computers with your computer.

CAUTION: Before performing these procedures, turn off the computer, disconnect

the AC adapter from the electrical outlet and the computer, disconnect the modem from the wall connector and the computer, and remove any other external cables from the computer.

NOTICE: You must remove all external cables from the computer to avoid possible

connector damage.

NOTICE: If you choose to replace the battery with the computer in Sleep state, you

have up to 1 minute to complete the battery replacement before the computer shuts down and loses any unsaved data.

52 Using a Battery

To remove the battery:

Ensure that the computer is turned off.

Turn the computer over.

Slide the battery release latch toward the side of the computer until it is engaged.

Slide the battery out of the bay.

1 battery 2 battery release latch

To replace the battery, follow the removal procedure in reverse order.

Storing a Battery

Remove the battery when you store your computer for an extended period of time. A battery discharges during prolonged storage. After a long storage period, recharge the battery fully (see "Charging the Battery" on page 51) before you use it.

Using a Battery 53

54 Using a Battery

Using Multimedia

Playing Media

NOTICE: Do not press down on the optical drive tray when you open or close it.

Keep the tray closed when you are not using the drive.

NOTICE: Do not move the computer while playing media.

NOTE: To prevent vibration and noise do not stick any additional labels or stickers

on the media.

Press the eject button on the front of the drive.

Place the disc, label side up, in the center of the tray and snap the disc onto the spindle.

Push the tray back into the drive.

Using Multimedia 55

To format media for storing or copying data, see the media software that came with your computer.

NOTE: Ensure that you follow all copyright laws when copying media.

A CD player includes the following basic buttons:

Play.

Move backward within the current track.

Pause.

Move forward within the current track.

Stop.

Go to the previous track.

Eject.

Go to the next track.

A DVD player includes the following basic buttons:

Stop.

Restart the current chapter.

Play.

Fast forward.

Pause.

Fast reverse.

Advance a single frame while in pause mode.

Go to the next title or chapter.

Continuously play the current title or chapter.

Go to the previous title or chapter.

Eject.

For more information on playing media, click Help on the media player (if available).

56 Using Multimedia

Copying CD and DVD Media

NOTE: Ensure that you observe all copyright laws while copying media.

NOTE: The types of optical drives offered by Dell may vary by country.

This section applies only to computers that have a DVD+/-RW, or Combo drive.

The following instructions explain how to make an exact copy of a CD or DVD using Roxio Creator. You can also use Roxio Creator for other purposes, such as creating music CDs from audio files stored on your computer or backing up important data. For help, open Roxio Creator, and then press <F1>.

The DVD drives installed in Dell computers do not support HD-DVD media. For a list of supported media formats, see "Using Blank CD and DVD Media" on page 58.

How to Copy a CD or DVD

NOTE: Most commercial DVDs have copyright protection and cannot be copied

using Roxio Creator Plus.

Click

Start→

All Programs→ Roxio Creator→

Under the

To copy the CD or DVD:

•

Copy

If you have one optical drive

ensure that the settings are correct, and then click the button to continue. The computer reads your source disc and copies the data to a temporary folder on your computer hard drive.

When prompted, insert a blank disc into the drive and click

tab, click

Copy Disc

, insert the source disc into the drive,

Projects→

Copy

Copy Disc

If you have two optical drives

•

inserted your source disc and click the The computer copies the data from the source disc to the blank disc.

Once you have finished copying the source disc, the disc that you have created automatically ejects.

, select the drive into which you have

Copy Disc

button to continue.

Using Multimedia 57

Using Blank CD and DVD Media

DVD-writable drives can write to both CD and DVD recording media.

Use blank CD-Rs to record music or permanently store data files. After creating a CD-R, you cannot write to that CD-R again (see the Sonic documentation for more information). Use a blank CD-RW if you plan to erase, rewrite, or update information on that disc later.

Blank DVD+/-R media can be used to permanently store large amounts of information. After you create a DVD+/-R, you may not be able to write to that disc again if the disc is finalized or closed during the final stage of the disc creation process. Use blank DVD+/-RW media if you plan to erase, rewrite, or update information on that disc later.

DVD-Writable and Combo Drives

Media Type Read Write Rewritable

CD-R Yes Yes No

C D- RW Yes Ye s Yes

DVD+R Yes Yes No

DVD-R Yes Yes No

DV D +R W Ye s Yes Yes

DV D -R W Ye s Yes Ye s

DVD+R DL Yes Yes No

DVD-R DL Yes Yes No

Helpful Tips

• Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after you start

• Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB file to a blank 650-MB CD. The CD-RW drive needs 1–2 MB of the blank space to finalize the recording.

• Use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play in most home or car stereos.

• Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed.

58 Using Multimedia

Roxio Creator

and open a Creator project.

• Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank CD-RWs to test music file projects before you record the project permanently to a blank CD-R.

• You cannot create audio DVDs with

• Commercially available DVD players used in home theater systems may not support all available DVD formats. For a list of formats supported by your DVD player, see the documentation provided with your DVD player or contact the manufacturer.

• See the Roxio website at

www.sonic.com

Roxio Creator

Adjusting the Volume

NOTE: When the speakers are muted, you do not hear the media playing.

Right-click the volume icon in the notification area.

Click

Open Volume Mixer

Click and drag the bar to slide it up or down to increase or decrease the volume.

For more information on volume control options, click Help in the Volume Mixer window.

The Volume Meter displays the current volume level, including mute, on your computer. Either click the QuickSet icon in the notification area and select or deselect Disable On Screen Volume Meter, or press the volume control buttons to enable or disable the Volume Meter on the screen.

Using Multimedia 59

Adjusting the Picture

If an error message notifies you that the current resolution and color depth are using too much memory and preventing media playback, adjust the display properties:

Click

Start →

Under

Display Settings

In the drop-down menu under

Click OK.

Control Panel→ Display

Display

, click

Settings

, click and drag the bar to reduce the resolution setting.

Color quality

, click

Medium (16 bit)

60 Using Multimedia

Using Cards

ExpressCards

ExpressCards provide additional memory, wired and wireless communications, multimedia and security features.

ExpressCards support two form factors:

• ExpressCard/34 (34 mm wide)

• ExpressCard/54 (54 mm wide in an L-shape with a 34 mm connector)

The 34 mm card fits into both the 34 mm and 54 mm card slots. The 54 mm card only fits into a 54 mm card slot.

See "Specifications" on page 133 for information on supported ExpressCards.

NOTE: An ExpressCard is not a bootable device.

1 ExpressCard/34 2 ExpressCard/54

Using Cards 61

ExpressCard Blanks

Your computer shipped with a plastic blank installed in the ExpressCard slot. Blanks protect unused slots from dust and other particles. Save the blank for use when no ExpressCard is installed in the slot; blanks from other computers may not fit your computer.

Remove the blank before installing an ExpressCard. To remove the blank, see "Removing an ExpressCard or Blank" on page 63.

Installing an ExpressCard

You can install an ExpressCard while the computer is running. The computer automatically detects the card.

ExpressCards are generally marked with a symbol (such as a triangle or an arrow) or a label to indicate which end to insert into the slot. The cards are keyed to prevent incorrect insertion. If card orientation is not clear, see the documentation that came with the card.

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions in the Product Information Guide.

To install an ExpressCard:

Hold the card with the top side of the card facing up.

Slide the card into the slot until the card is completely seated in its connector.

If you encounter too much resistance, do not force the card. Check the card orientation and try again.

The computer recognizes the ExpressCard and automatically loads the appropriate device driver. If the configuration program tells you to load the manufacturer's drivers, use the media that came with the ExpressCard.

62 Using Cards

Removing an ExpressCard or Blank

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions in the Product Information Guide.

Press the card or blank to remove it from its slot.

Save a blank to use when no ExpressCard is installed in a slot. Blanks protect unused slots from dust and other particles.

Memory Card Reader

The memory card reader provides a fast and convenient way to view and share digital photos, music, and videos stored on a memory card.

NOTE: A memory card is not a bootable device.

The 8-in-1 memory card reader reads the following memory cards:

• Secure Digital (SD)

•SDIO

• MultiMediaCard (MMC)

• Memory Stick

• Memory Stick PRO

• xD-Picture Card

• Hi Speed-SD

• Hi Density-SD

Memory Card Blanks

Your computer shipped with a plastic blank installed in the memory card reader. Blanks protect unused slots from dust and other particles. Save the blank for use when no media memory card is installed in the slot; blanks from other computers may not fit your computer.

Remove the blank before installing a media memory card. To remove the blank, see "Removing a Memory Card or Blank" on page 65.

Using Cards 63

Installing a Memory Card

You can install a media memory card in the computer while the computer is running. The computer automatically detects the card.

Memory cards are generally marked with a symbol (such as a triangle or an arrow) or a label to indicate which end to insert into the slot. The cards are keyed to prevent incorrect insertion. If card orientation is not clear, see the documentation that came with the card.

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions in the Product Information Guide.

To install a memory card:

Hold the card with the top side of the card facing up.

Slide the card into the slot until the card is completely seated in its connector.

If you encounter too much resistance, do not force the card. Check the card orientation and try again.

The computer recognizes the memory card and automatically loads the appropriate device driver. If the configuration program tells you to load the manufacturer's drivers, use the media that came with the memory card, if applicable.

64 Using Cards

Removing a Memory Card or Blank

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions in the Product Information Guide.

NOTICE: Click the icon in the notification area to select a card and stop it

from functioning before you remove it from the computer. If you do not stop the card, you could lose data.

Press the card into the slot to release it from the card reader. When it is partially ejected, remove the card.

Using Cards 65

66 Using Cards

Setting Up and Using Networks

Setting up a computer network provides connectivity between your computer and the Internet, another computer, or a network. For example, with a network set up in a home or small office you can print to a shared printer, access drives and files on another computer, browse other networks, or access the Internet. You can set up a local area network (LAN) using a network or broadband modem cable or set up a wireless LAN (WLAN).

The Microsoft guide you through the process of networking computers. For more information about Networking, see the Windows Help and Support Center (see "Microsoft Windows XP Help and Support Center" on page 16).

Connecting a Network or Broadband Modem Cable

Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it.

Connect the network cable to the network adapter connector on the back of your computer.

Connect the other end of the network cable to a network connection device or a network wall connector.

Windows® XP operating system provides wizards to help

NOTE: Insert the cable connector until it clicks into place, and then gently

pull on the cable to ensure that it is securely attached.

NOTE: Do not use a network cable with a telephone wall connector.

Setting Up and Using Networks 67

Setting Up a Network

Click

Start→

All Programs→ Accessories→ Communications→

→

Setup Wizard

NOTE: Selecting the connection method labeled This computer connects

directly to the Internet enables the integrated firewall provided with

Windows XP Service Pack 2 (SP2).

Complete the checklist.

Return to the Network Setup Wizard and follow the instructions in the wizard.

Next→ Checklist for creating a network

Network

Wireless Local Area Network

A wireless local area network (WLAN) is a series of interconnected computers that communicate with each other over the air waves rather than through a network cable connected to each computer. In a WLAN, a radio communications device called an access point or wireless router connects network computers and provides Internet, or network access. The access point or wireless router and the wireless network card in the computer communicate by broadcasting data from their antennas over the air waves.

What You Need to Establish a WLAN Connection

Before you can set up a WLAN, you need:

• High-speed (broadband) Internet access (such as cable or DSL)

• A broadband modem that is connected and working

• A wireless router or access point

• A wireless network card for each computer that you want to connect to your WLAN

• A network cable with a network (RJ-45) connector

Checking Your Wireless Network Card

Depending on what you selected when you purchased your computer, the computer has a variety of configurations. To confirm that your computer has a wireless network card and to determine the type of card:

• Start button and

• Check the order confirmation for your computer

68 Setting Up and Using Networks

Connect To

option

Start Button and Connect To Option

Click Start→ Connect To→ Show all connections.

NOTE: If your computer is set to the Classic Start menu option, click Start→

→

Settings

Network Connections to view your network connections.

If Wireless Network Connection does not appear under LAN or High-Speed Internet, you may not have a wireless network card.

If Wireless Network Connection appears, you have a wireless network card. To view detailed information about the wireless network card:

Right-click

Click

The

Wireless Network Connection

Properties

Wireless Network Connection Properties

window appears.

The wireless network card’s name and model number are listed on the

General

The Order Confirmation for Your Computer

tab.

NOTE: If Wireless Network Connection does not appear, you may not have a

wireless network card.

The order confirmation that you received when you ordered your computer lists the hardware and software that shipped with your computer.

Setting Up a New WLAN Using a Wireless Router and a Broadband Modem

Contact your Internet service provider (ISP) to obtain specific information about the connection requirements for your broadband modem.

Ensure that you have wired Internet access through your broadband modem before you attempt to set up a wireless Internet connection (see "Connecting a Network or Broadband Modem Cable" on page 67).

Install any software required for your wireless router. Your wireless router may have been shipped with installation media. Installation media usually contains installation and troubleshooting information. Install the required software according to the instructions provided by the router manufacturer.

Shut down your computer and any other wireless-enabled computers in the vicinity.

Disconnect your broadband modem power cable from the electrical outlet.

Setting Up and Using Networks 69

Disconnect the network cable from the computer and the modem.

Disconnect the AC adapter cable from your wireless router to ensure that there is no power connected to the router.

NOTE: Wait for a minimum of 5 minutes after disconnecting your broadband

modem before continuing with the network setup.

Insert a network cable into the network (RJ-45) connector on the unpowered broadband modem.

Connect the other end of the network cable into the Internet network (RJ-45) connector on the unpowered wireless router.

Ensure that no network or USB cables, other than the network cable connecting the modem and the wireless router, are connected to the broadband modem.

NOTE: Restart your wireless equipment in the order described below to

prevent a potential connection failure.

Tu r n o n

only

your broadband modem and wait for at least 2 minutes for

the broadband modem to stabilize. After 2 minutes, proceed to step 12.

Turn on your wireless router and wait for at least 2 minutes for the wireless router to stabilize. After 2 minutes, proceed to the step 13.

Start your computer and wait until the boot process completes.

See the documentation that came with your wireless router to do the following in order to set up the wireless router:

• Establish communication between your computer and your wireless router.

• Configure your wireless router to communicate with your

broadband router.

• Find out your wireless router’s broadcast name. The technical term for

the name of your router’s broadcast name is Service Set Identifier (SSID) or network name.

If necessary, configure your wireless network card to connect to the wireless network (see "Connecting to a WLAN" on page 71).

70 Setting Up and Using Networks

Connecting to a WLAN

NOTE: Before you connect to a WLAN, ensure that you have followed the

instructions in "Wireless Local Area Network" on page 68.

NOTE: The following networking instructions do not apply to internal cards with

Bluetooth

This section provides general procedures for connecting to a network using wireless technology. Specific network names and configuration details vary. See "Wireless Local Area Network" on page 68 for more information about how to prepare for connecting your computer to a WLAN.

Your wireless network card requires specific software and drivers for connecting to a network. The software is already installed.

NOTE: If the software is removed or corrupted, follow the instructions in the user

documentation for your wireless network card. Verify the type of wireless network card installed in your computer and then search for that name on the Dell™ Support website at support.dell.com. For information on the type of wireless network card that is installed in your computer, see "Checking Your Wireless Network Card" on page 68.

When you turn on your computer and a network (for which your computer is not configured) is detected in the area, a pop-up appears near the network icon in the Windows notification area.

To connect to the network:

Click

Connection

Select the network from the list and click

wireless technology or cellular products.

Start→

Settings→

Network Connections→

Wireless Network

Connect

NOTE: If you select a secure network, you must enter a WEP or WPA key when

prompted. Network security settings are unique to your network. Dell cannot provide this information.

NOTE: Your computer can take up to 1 minute to connect to the network.

Once you have configured your computer for a wireless network, another pop-up notifies you that your computer is connected to that network.

Thereafter, whenever you log on to your computer within the range of the wireless network that you selected, the same pop-up notifies you of the wireless network connection.

Setting Up and Using Networks 71

Determining the Wireless Network Device Manager

Depending on the software installed on your computer, different wireless configuration utilities may manage your network devices:

• Your wireless network card’s client utility

• The Windows XP operating system

To determine which wireless configuration utility is managing your wireless network card in Windows XP:

Click

Start→

Settings→

Right-click the

Wireless Network Connection

Available Wireless Networks

Control Panel→

Network Connections

icon, and then click

View

If the Choose a wireless network window states Windows cannot configure this connection, the wireless network card’s client utility is managing the

wireless network card.

If the Choose a wireless network window states Click an item in the list below to connect to a wireless network in range or to get more information, the Windows XP operating system is managing the wireless network card.

For specific information about the wireless configuration utility installed on your computer, see your wireless network documentation in the Windows Help and Support Center (see "Microsoft Windows XP Help and Support Center" on page 16).

Monitoring the Status of the Wireless Network Card Through Dell QuickSet

The wireless activity indicator provides you with an easy way to monitor the status of your computer’s wireless devices. To turn the wireless activity indicator on or off, click the QuickSet icon in the taskbar and select Hotkey Popups. If Wireless Activity Indicator Off is not checked, the indicator is on. If Wireless Activity Indicator Off is checked, the indicator is off.

The wireless activity indicator displays whether your computer’s integrated wireless devices are enabled or disabled. When you turn the wireless networking function on or off, the wireless activity indicator changes to display the status.

For more information about the Dell QuickSet wireless activity indicator, right-click the QuickSet icon in the taskbar, and then select Help.

72 Setting Up and Using Networks

Securing Your Computer

Security Cable Lock

NOTE: Your computer does not ship with a security cable lock.

A security cable lock is a commercially available antitheft device. To use the lock, attach it to the security cable slot on your Dell computer. For more information, see the instructions included with the device.

NOTICE: Before you buy an antitheft device, ensure that it will work with the

security cable slot on your computer.

Passwords

Passwords prevent unauthorized access to your computer. When you first start your computer, you must assign a primary password at the prompt. If you do not enter a password within 2 minutes, the computer returns to its previous operating state.

When using passwords, observe the following guidelines:

• Choose a password that you can remember, but not one that is easy to guess. For example, do not use the names of family members or pets for passwords.

• It is recommended that you do not write down your password. If you do write it down, however, ensure that the password is stored in a secure location.

• Do not share your password with other people.

• Ensure that people are not watching you when you type your password.

Securing Your Computer 73

NOTICE: Passwords provide a high level of security for data in your computer or

hard drive. However, they are not foolproof. If you require more security, obtain and use additional forms of protection such as data encryption programs.

Use the User Accounts option in the Control Panel in the Microsoft® Windows

operating system to create user accounts or to change passwords. Once you create a user password, you must enter it each time you turn on or unlock your computer. If you do not enter a password within 2 minutes, the computer returns to its previous operating state. For more information, see your Windows documentation.

If you forget any of your hardware passwords, such as the hard drive and BIOS passwords, contact Dell (see "Contacting Dell" on page 132). For your protection, Dell technical support staff will ask you for proof of your identity to ensure that only an authorized person can use the computer.

If Your Computer Is Lost or Stolen

• Call a law enforcement agency to report the lost or stolen computer. Include the Service Tag in your description of the computer. Ask that a case number be assigned and write down the number, along with the name, address, and phone number of the law enforcement agency. If possible, obtain the name of the investigating officer.

NOTE: If you know where the computer was lost or stolen, call a law

enforcement agency in that area. If you do not know, call a law enforcement agency where you live.

• If the computer belongs to a company, notify the security office of the company.

• Contact Dell customer service to report the missing computer. Provide the computer Service Tag, the case number, and the name, address, and phone number of the law enforcement agency to which you reported the missing computer. If possible, give the name of the investigating officer.

The Dell customer service representative will log your report under the computer Service Tag and record the computer as missing or stolen. If someone calls Dell for technical assistance and gives your Service Tag, the computer is identified automatically as missing or stolen. The representative will attempt to get the phone number and address of the caller. Dell will then contact the law enforcement agency to which you reported the missing computer.

74 Securing Your Computer

Troubleshooting

Dell Technical Update Service

The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications.

To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions in the Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Lockups and Software Problems" on page 90 and run the Dell Diagnostics before you contact Dell for technical assistance.

It is recommended that you print these procedures before you begin.

NOTE: The Dell Diagnostics only operate on Dell computers.

Enter system setup, review your computer’s configuration information, and ensure that the device you want to test displays in system setup and is active (see "Using the System Setup Program" on page 141).

Start the Dell Diagnostics from your hard drive or from your Drivers and Utilities media (see "Drivers and Utilities Media" on page 13).

Troubleshooting 75

Starting the Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display a screen image, contact Dell (see "Contacting

Dell" on page 132).

NOTE: If the computer is connected to a docking device (docked), undock it.

See the documentation that came with your docking device for instructions.

Ensure that the computer is connected to an electrical outlet that is known to be working properly.

Turn on (or restart) your computer.

Start the Dell Diagnostics in one of the following two ways:

When the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the boot menu, and then press <Enter>.

NOTE: If you wait too long and the operating system logo appears, continue to

wait until you see the Microsoft computer and try again.

NOTE: Before attempting option B, the computer must be powered down

completely.

Press and hold the <Fn> key while powering the computer on.

NOTE: If you see a message stating that no diagnostics utility partition has

been found, run the Dell Diagnostics from your Drivers and Utilities media.

Windows® desktop, then shut down your

The computer runs the Pre-boot System Assessment, a series of initial tests of your system board, keyboard, hard drive, and display.

• During the assessment, answer any questions that appear.

• If a failure is detected, the computer stops and beeps. To stop the

assessment and restart the computer, press <n>; to continue to the next test, press <y>; to retest the component that failed, press <r>.

• If failures are detected during the Pre-boot System Assessment, write

down the error code(s) and contact Dell.

If the Pre-boot System Assessment completes successfully, you receive the message

Press any key to continue

Press any key to start the Dell Diagnostics from the diagnostics utility

Booting Dell Diagnostic Utility Partition.

partition on your hard drive.

76 Troubleshooting

Starting the Dell Diagnostics From the Drivers and Utilities Media

Insert your

Shut down and restart the computer.

When the DELL logo appears, press <F12> immediately.

NOTE: Keyboard failure may result when a key on the keyboard is held down

At the boot device menu, use the up- and down-arrow keys to highlight

CD/DVD/CD-RW

NOTE: The Quickboot feature changes the boot sequence for the current

Select the

Drivers and Utilities

for extended periods of time. To avoid possible keyboard failure, press and release <F12> in even intervals until the boot device menu appears.

media.

, and then press <Enter>.

boot only. Upon restart, the computer boots according to the boot sequence specified in system setup.

Boot from CD-ROM

option from the menu that appears, and

then press <Enter>.

Ty p e 1 to start the

Select

Run the 32 Bit Dell Diagnostics

Drivers and Utilities

menu, and then press <Enter>.

from the numbered list. If multiple

versions are listed, select the version appropriate for your computer.

At the Dell Diagnostics

NOTE: Write down any error codes and problem descriptions exactly as they

appear and follow the instructions on the screen.

After all tests have completed, close the test window to return to the Dell Diagnostics

Remove your

Main Menu

Drivers and Utilities

Main Menu

media, then close the

, select the test you want to run.

Main Menu

window to exit the Dell Diagnostics and restart the computer.

Troubleshooting 77

Dell Diagnostics Main Menu

After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.

NOTE: It is recommended that you select Test System to run a complete test

on your computer.

Option Function

Test Memory Test System Exit

Run the stand-alone memory test

Run System Diagnostics

Exit Diagnostics

After you have selected the Test System option from the main menu, the following menu appears.

NOTE: It is recommended that you select Extended Test from the menu

below to run a more thorough check of the devices in the computer.

Option Function

Express Test

Extended Test

Custom Test

Symptom Tree

Performs a quick test of computer devices. The test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly.

Performs a thorough check of computer devices. The test typically takes an hour or more and periodically requires your input to answer specific questions.

Tests a specific device in the computer and can be used to customize the tests you want to run.

Lists a number of common symptoms and allows you to select a test based on the symptom of the problem you are having.

For any problem encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description exactly as it appears and follow the instructions on the screen. If you cannot resolve the problem, contact Dell (see "Contacting Dell" on page 132).

NOTE: The Service Tag for your computer is located at the top of each test screen.

When contacting Dell support, have your Service Tag ready.

78 Troubleshooting

The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option:

Tab Function

Results

Errors

Help Configuration

Parameters

Displays the results of the test and any error conditions encountered.

Displays error conditions encountered, error codes, and the problem description.

Describes the test and any requirements for running the test.

Displays your hardware configuration for the selected device.

The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer.

Allows you to customize the test by changing the test settings.

Drive Problems

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions in the Product Information Guide.

Fill out the "Diagnostics Checklist" on page 131 as you complete these checks.

ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE —

Click Start→ My Computer.

TEST THE DRIVE —

• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original media is defective.

• Insert a bootable floppy disk and restart the computer.

CLEAN THE DRIVE OR DISK — See "Cleaning Your Computer" on page 144.

Troubleshooting 79

ENSURE THAT THE CD OR DVD MEDIA IS SNAPPED ONTO THE SPINDLE

CHECK THE CABLE CONNECTIONS

CHECK FOR HARDWARE INCOMPATIBILITIES — See "Troubleshooting Software

and Hardware Problems in the Microsoft

Windows® XP Operating System"

on page 103.

RUN THE DELL DIAGNOSTICS — See "Dell Diagnostics" on page 75.

Optical drive problems

NOTE: High-speed optical drive vibration is normal and may cause noise, which

does not indicate a defect in the drive or the media.

NOTE: Because of different regions worldwide and different disc formats, not all

DVD titles work in all DVD drives.

Problems writing to a CD-RW, or DVD+/-RW drive

CLOSE OTHER PROGRAMS — CD-RW and DVD+/-RW drives must receive a

steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the drive.

TURN OFF SLEEP STATE IN WINDOWS BEFORE WRITING TO A CD/DVD DISC —

See "Standby Mode" on page 50 for information on Sleep state.

CHANGE THE WRITE SPEED TO A SLOWER RATE — See the help files for your

CD or DVD creation software.

The drive tray cannot eject

Ensure that the computer is shut down.

Straighten a paper clip and insert one end into the eject hole at the front of the drive, then push firmly until the tray is partially ejected.

Gently pull out the tray until it stops.

The drive makes an unfamiliar scraping or grinding sound

• Ensure that the sound is not caused by the program that is running.

• Ensure that the disc is inserted properly.

80 Troubleshooting

Hard drive problems

ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON — A hot hard drive may

prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on.

RUN CHECK DISK —

Click

Right-click

Click

Start and click My Computer

Local Disk C:

Properties→ To ol s→

Check Now

Scan for and attempt recovery of bad sectors and click Start

E-Mail, Modem, and Internet Problems

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions in the Product Information Guide.

NOTE: Connect the modem to an analog telephone connector only. The modem

does not operate while it is connected to a digital telephone network.

HECK THE MICROSOFT OUTLOOK

ETTINGS — If you cannot open your e-mail attachments:

In Outlook Express, click

Click

Do not allow attachments

CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE CONNECTOR CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL CONNECTOR USE A DIFFERENT TELEPHONE LINE

• Verify that the telephone line is connected to the connector on the modem (the connector has either a green label or a connector-shaped icon next to it).

• Ensure that you hear a click when you insert the telephone line connector into the modem.

• Disconnect the telephone line from the modem and connect it to a telephone, then listen for a dial tone.

• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and connect the modem directly to the telephone wall connector. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.

EXPRESS OR WINDOWS MAIL SECURITY

Tools

, click

Options

, and then click

to remove the checkmark.

Security

Troubleshooting 81

RUN THE MODEM DIAGNOSTIC UTILITY — Click the Start → Programs→

Modem Diagnostic Tool→ Modem Diagnostic Utility. Follow the instructions

on the screen to identify and resolve modem problems (Modem Diagnostic Utility is not available on certain computers).

VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —

Click the

Click

Click the

Click the COM port for your modem.

Click to verify that the modem is communicating with Windows.

If all commands receive responses, the modem is operating properly.

ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — Ensure that you have

subscribed to an Internet service provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it, and then connect to the Internet. For help, contact your Internet service provider.

SCAN THE COMPUTER FOR SPYWARE — If you are experiencing slow computer

performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.

Start,

and then click

Phone and Modem Options

Modems

Properties

tab.

, click the

Control Panel

Diagnostics

tab, and then click

Query Modem

Error Messages

Fill out the "Diagnostics Checklist" on page 131 as you complete these checks.

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions in the Product Information Guide.

If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.

82 Troubleshooting

AUXILIARY DEVICE FAILURE — The touch pad or external mouse may be faulty.

For an external mouse, check the cable connection. Enable the Pointing Device option in the system setup program (see "Using the System Setup Program" on page 141). If the problem persists, contact Dell (see "Contacting Dell" on page 132).

BAD COMMAND OR FILE NAME — Ensure that you have spelled the command

correctly, put spaces in the proper place, and used the correct pathname.

CACHE DISABLED DUE TO FAILURE — The primary cache internal to the

microprocessor has failed. Contact Dell (see "Contacting Dell" on page 132).

CD DRIVE CONTROLLER FAILURE — The CD drive does not respond to

commands from the computer (see "Drive Problems" on page 79).

DATA ERROR — The hard drive cannot read the data (see "Drive Problems" on

page 79).

DECREASING AVAILABLE MEMORY — One or more memory modules may be

faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Memory" on page 116).

DISK C: FAILED INITIALIZATION — The hard drive failed initialization. Run the

hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 75).

DRIVE NOT READY — The operation requires a hard drive in the bay before it

can continue. Install a hard drive in the hard drive bay (see "Hard Drive" on page 109).

ERROR READING PCMCIA CARD — The computer cannot identify the

ExpressCard. Reinsert the card or try another card (see "Using Cards" on page 61).

EXTENDED MEMORY SIZE HAS CHANGED — The amount of memory recorded in

NVRAM does not match the memory installed in the computer. Restart the computer. If the error appears again, contact Dell (see "Contacting Dell" on page 132).

THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE — The file

that you are trying to copy is too large to fit on the disk, or the disk is full. Try copying the file to a different disk or use a larger capacity disk.

A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ <

Do not use these characters in filenames.

> | —

GATE A20 FAILURE — A memory module may be loose. Reinstall the memory

modules and, if necessary, replace them (see "Memory" on page 116).

Troubleshooting 83

GENERAL FAILURE — The operating system is unable to carry out the

command. The message is usually followed by specific information—for example, Printer out of paper. Take the appropriate action.

HARD-DISK DRIVE CONFIGURATION ERROR — The computer cannot identify the

drive type. Shut down the computer, remove the hard drive (see "Hard Drive" on page 109), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 75).

HARD-DISK DRIVE CONTROLLER FAILURE 0—The hard drive does not respond

to commands from the computer. Shut down the computer, remove the hard drive (see "Hard Drive" on page 109), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 75).

HARD-DISK DRIVE FAILURE — The hard drive does not respond to commands

from the computer. Shut down the computer, remove the hard drive (see "Hard Drive" on page 109), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 75).

HARD-DISK DRIVE READ FAILURE — The hard drive may be defective. Shut

down the computer, remove the hard drive (see "Hard Drive" on page 109), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 75).

INSERT BOOTABLE MEDIA — The operating system is trying to boot to

nonbootable media, such as a floppy disk or CD. Insert bootable media.

INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP P

ROGRAM — The system configuration information does not match the

hardware configuration. The message is most likely to occur after a memory module is installed. Correct the appropriate options in the system setup program (see "Using the System Setup Program" on page 141).

KEYBOARD CLOCK LINE FAILURE — For external keyboards, check the cable

connection. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 75).

84 Troubleshooting

KEYBOARD CONTROLLER FAILURE — For external keyboards, check the cable

connection. Restart the computer, and avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 75).

KEYBOARD DATA LINE FAILURE — For external keyboards, check the cable

connection. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 75).

KEYBOARD STUCK KEY FAILURE — For external keyboards or keypads, check the

cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics (see "Dell Diagnostics" on page 75).

MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —

A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Memory" on page 116).

MEMORY ALLOCATION ERROR — The software you are attempting to run is

conflicting with the operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appears, see the software documentation.

MEMORY DATA LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A

memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Memory" on page 116).

MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING

VALUE — A memory module may be faulty or improperly seated. Reinstall the

memory modules and, if necessary, replace them (see "Memory" on page 116).

MEMORY ODD/ EVEN LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING

VALUE — A memory module may be faulty or improperly seated. Reinstall the

memory modules and, if necessary, replace them (see "Memory" on page 116).

MEMORY WRITE/ READ FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A

memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Memory" on page 116).

NO BOOT DEVICE AVAILABLE — The computer cannot find the hard drive. If

the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device.

NO BOOT SECTOR ON HARD DRIVE — The operating system may be corrupted.

Contact Dell (see "Contacting Dell" on page 132).

Troubleshooting 85

NO TIMER TICK INTERRUPT — A chip on the system board may be

malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 75).

NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND TRY AGAIN —

You have too many programs open. Close all windows and open the program that you want to use.

OPERATING SYSTEM NOT FOUND — Reinstall the hard drive (see "Hard Drive"

on page 109). If the problem persists, contact Dell (see "Contacting Dell" on page 132).

OPTIONAL ROM BAD CHECKSUM — The optional ROM has failed. Contact

Dell (see "Contacting Dell" on page 132).

A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to

open is missing an essential file. Remove and then reinstall the program.

Click

Start→

Control Panel→ Add or Remove Programs→ Programs and

Features

Select the program you want to remove.

Click

See the program documentation for installation instructions.

Uninstall

See the program documentation for installation instructions.

SECTOR NOT FOUND — The operating system cannot locate a sector on the

hard drive. You may have a defective sector or corrupted FAT on the hard drive. Run the Windows error-checking utility to check the file structure on the hard drive. See Windows Help and Support for instructions (click

Start

→

Help and Support). If a large number of sectors are defective, back up the data (if possible), and then reformat the hard drive.

SEEK ERROR — The operating system cannot find a specific track on the

hard drive.

SHUTDOWN FAILURE — A chip on the system board may be malfunctioning.

Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 75).

TIME- OF-DAY CLOCK LOST POWER — System configuration settings are

corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system

86 Troubleshooting

setup program, then immediately exit the program (see "Using the System Setup Program" on page 141). If the message reappears, contact Dell (see "Contacting Dell" on page 132).

TIME- OF- DAY CLOCK STOPPED — The reserve battery that supports the system

configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell (see "Contacting Dell" on page 132).

TIME- OF- DAY NOT SET-PLEASE RUN THE SYST EM SETUP PROGRAM — The time

or date stored in the system setup program does not match the system clock. Correct the settings for the Date and Time options (see "Using the System Setup Program" on page 141).

TIMER CHIP COUNTER 2 FAILED — A chip on the system board may be

malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 75).

UNEXPECTED INTERRUPT IN PROTECTED MODE — The keyboard controller may

be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 75).

X :\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY — Insert a disk into the

drive and try again.

WARNING: BATTERY IS CRITICALLY LOW — The battery is running out of

charge. Replace the battery, or connect the computer to an electrical outlet; otherwise, activate hibernate mode or shut down the computer.

ExpressCard Problems

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions in the Product Information Guide.

HECK THE EXPRESSCARD — Ensure that the ExpressCard is properly inserted

into the connector.

CHECK THAT THE CARD IS RECOGNIZED BY WINDOWS — Double-click the Safely

Remove Hardware icon in the Windows taskbar. Some cards do not support

this feature. If the card supports this Windows feature, the card will be listed.

Troubleshooting 87

IF YOU HAVE PROBLEMS WITH A DELL- PROVIDED EXPRESSCARD — Contact Dell

(see "Contacting Dell" on page 132).

IF YOU HAVE PROBLEMS WITH AN EXPRESSC ARD NOT PROVIDED BY DELL —

Contact the ExpressCard manufacturer.

IEEE 1394 Device Problems

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions in the Product Information Guide.

NSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS —

Click

Start and click Control Panel

Click

System→

IF YOU HAVE PROBLEMS WITH A DELL- PROVIDED IEEE 1394 DEVICE — Contact Dell or the IEEE 1394a device manufacturer

F YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL —

Contact Dell or the IEEE 1394a device manufacturer page 132).

System Properties→

Hardware→

(see "Contacting Dell" on page 132).

Device Manager

(see "Contacting Dell" on

Ensure that the IEEE 1394a device is properly inserted into the connector.

Keyboard Problems

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions in the Product Information Guide.

Fill out the "Diagnostics Checklist" on page 131 as you perform the various checks.

NOTE: Use the integrated keyboard when running the Dell Diagnostics or the

system setup program. When you attach an external keyboard, the integrated keyboard remains fully functional.

88 Troubleshooting

External Keyboard problems

NOTE: When you attach an external keyboard, the integrated keyboard remains

fully functional.

HECK THE KEYBOARD CABLE — Shut down the computer, disconnect the

keyboard cable and check it for damage, then firmly reconnect the cable.

If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the computer.

CHECK THE EXTERNAL KEYBOARD —

Shut down the computer, wait 1 minute, and then turn it on again.

Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.

From the Windows desktop, click

Notepad

Type some characters on the external keyboard and verify that they appear

on the display.

If you cannot verify these steps, you may have a defective external keyboard.

TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD, CHECK THE

INTEGRATED KEYBOARD —

Shut down the computer.

Disconnect the external keyboard.

Turn on the computer.

From the Windows desktop, click

Notepad

Type some characters on the internal keyboard and verify that they appear

on the display.

If the characters appear now, but did not with the external keyboard, you may have a defective external keyboard. Contact Dell

" on page 132

Dell

Start → All Programs→

(see "Contacting

Accessories→

RUN THE KEYBOARD DIAGNOSTICS TESTS — Run the PC-AT Compatible

Keyboards tests in the Dell Diagnostics (see "Dell Diagnostics" on page 75). If the tests indicate a defective external keyboard, contact Dell (see "Contacting Dell" on page 132).

Troubleshooting 89

Unexpected characters

DISABLE THE NUMERIC KEYPAD — Press <Num Lk> to disable the numeric

keypad if numbers are displayed instead of letters. Verify that the numbers lock light is not lit.

Lockups and Software Problems

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions in the Product Information Guide.

The computer does not start

CHECK THE AC ADAPTER — Ensure that the AC adapter is firmly connected to

the computer and to the electrical outlet.

The computer stops responding

NOTICE: You might lose data if you are unable to perform an operating system

shutdown.

URN THE COMPUTER OFF — If you are unable to get a response by pressing a key

on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off, then restart your computer.

A program stops responding or crashes repeatedly

END THE PROGRAM —

Press <Crtl><Shift><Esc> simultaneously.

Click the

Click

Applications

End Task

tab and select the program that is no longer responding.

NOTE: The chkdsk program may run when you restart the computer. Follow the

instructions on the screen.

HECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then

reinstall the program. Software usually includes installation instructions in its documentation or on a floppy disk or CD.

90 Troubleshooting

A program is designed for an earlier Microsoft® Windows® operating system

RUN THE PROGRAM COMPATIBILITY WIZARD — Program compatibility is a

mode in Windows that lets you run programs written for earlier versions of Windows. For more information, sea

wizard

in Windows Help and Support.

rch for the keyword

program compatibility

The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP operating system environments.

Click

Start→

All Programs→ Accessories→ Program Compatibility

Wizard

→

Follow the instructions on the screen.

A solid blue screen appears

TURN THE COMPUTER OFF — If you are unable to get a response by pressing a

key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off, then restart your computer.

Dell PP29L User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual