Dell PP24L User Manual

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Dell™ Latitude™ D630/D630c

User’s Guide

Model PP24L

www.dell.com | support.dell.com

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable.

____________________

Trademarks used in this text: Dell, the DELL logo, Latitude, ExpressCharge, TravelLite, Strike Zone, Wi-Fi Catcher, and Client Manager are trademarks of Dell Inc.; Core, Active Management Technology, Centrino, and Intel are registered trademarks of Intel Corporation; Microsoft, Outlook, Windows, Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license; TouchStrip is a trademark of UPEK, Inc.; EMC is a registered trademark of EMC Corporation; ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model PP24L

August 2007 P/N HN566 Rev. A01

Contents

1 Finding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2 About Your Computer

. . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Left Side View

Right Side View

Back View

Bottom View

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

3 Transferring Information to a New Computer . . . . . . . . . . 27

Microsoft® Windows® XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Running the Files and Settings Transfer Wizard With the Operating System Media 27

Running the Files and Settings Transfer Wizard Without the Operating System Media 28

Microsoft Windows Vista™

Easy Transfer Cable for Windows Vista

. . . . . . . . . . . . . . . . . . . . . . . . . . . 29

. . . . . . . . . . . . . . . . . . 29

4 Using a Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Battery Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Checking the Battery Charge

Dell™ QuickSet Battery Meter

Microsoft Charge Gauge

Windows® Power Meter . . . . . . . . . . . . . . . . . . . 34

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Low-Battery Warning

Conserving Battery Power

Power Management Modes

Standby and Sleep Mode

. . . . . . . . . . . . . . . . . . . . . . . . . . 34

. . . . . . . . . . . . . . . . . . . . . . . 34

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

. . . . . . . . . . . . . . . . . . . . . . . . . . . 36

. . . . . . . . . . . . . . . . . . . . . . . . . . 36

Contents 3

Hibernate Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Configuring Power Management Settings

Accessing Power Options Properties

Charging the Battery

Replacing the Battery

Storing a Battery

Battery Errors

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

. . . . . . . . . . . . . . . . . . . 37

5 Using the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Numeric Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Key Combinations

System Functions Battery Display Functions Power Management Microsoft® Windows® Logo Key Functions

Touch Pad

Customizing the Touch Pad and Track Stick

Changing the Track Stick Cap

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

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6 Using the Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

4 Contents

Adjusting Brightness. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Using the Ambient Light Sensor

Switching the Video Image

Setting Display Resolution and Refresh Rate

Dual Independent Display Mode

Swapping Primary and Secondary Displays

. . . . . . . . . . . . . . . . . . . . . . . . . 45

. . . . . . . . . . . . . . . . . . . . . . . . . . . 46

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. . . . . . . . . . . . . . . . . . . . . . . . 47

. . . . . . . . . . . . . . . . . . 48

7 Setting Up and Using Networks . . . . . . . . . . . . . . . . . . . 49

Connecting a Network or Broadband Modem Cable . . . . . . . . . . . . . . 49

Setting Up a Network in the Microsoft

Windows® XP Operating System . . 49

Setting Up a Network in the Microsoft Windows Vista™ Operating System

Wireless Local Area Network

What You Need to Establish a WLAN Connection Checking Your Wireless Network Card

. . . . . . . . . . . . . . . . . . . . . . . . . . 50

. . . . . . . . . . . . . 50

. . . . . . . . . . . . . . . . . . . 50

. 50

Setting Up a New WLAN Using a Wireless Router and a Broadband Modem Connecting to a WLAN

Mobile Broadband (or Wireless Wide Area Network)

What You Need to Establish a Mobile Broadband Network Connection Checking Your Dell Mobile Broadband Card Connecting to a Mobile Broadband Network Enabling/Disabling the Dell™ Mobile Broadband Card

. . . . . . . . . . . . . . . . . . . . . . . . . . . 52

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. 54

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Managing Your Network Settings Through the Dell QuickSet Location Profiler

Dell Wi-Fi Catcher™ Network Locator

Microsoft

Windows® Firewall . . . . . . . . . . . . . . . . . . . . . . . . 56

. . . . . . . . . . . . . . . . . . . . . 56

8 Using Multimedia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Playing Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Copying Media

How to Copy Media Using Blank Media Helpful Tips

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Adjusting the Volume

Adjusting the Picture

Microsoft® Windows® XP Operating System Microsoft Windows Vista™ Operating System

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

. . . . . . . . . . . . . . . 61

. . . . . . . . . . . . . . . 62

9Using Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Card Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

PC Cards

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Contents 5

ExpressCards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Smart Cards Card Blanks Extended Cards

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Installing a PC Card or ExpressCard

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

PC Card ExpressCards

Removing a Card or Blank

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

. . . . . . . . . . . . . . . . . . . . . . . 64

10 Securing Your Computer. . . . . . . . . . . . . . . . . . . . . . . . . 67

Security Cable Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Smart Card

Passwords

Trusted Platform Module (TPM)

Security Management Software

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

About Smart Cards Installing a Smart Card

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

About Passwords Using a Primary (or System) Password Using an Administrator Password Using a Hard Drive Password

Enabling the TPM Feature

Activating the Security Management Software Using the Security Management Software

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

. . . . . . . . . . . . . . . . . . . . . . . . . . . 68

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6 Contents

Computer Tracking Software

. . . . . . . . . . . . . . . . . . . . . . . . . . 73

If Your Computer Is Lost or Stolen

Cleaning Your Computer

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Computer, Keyboard, and Display Touch Pad Mouse Floppy Drive CDs and DVDs

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

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. . . . . . . . . . . . . . . . . . . . . . . . 73

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11 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Dell™ Technical Update Service . . . . . . . . . . . . . . . . . . . . . . . . 77

Dell Diagnostics

When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

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Starting the Dell Diagnostics from the Drivers and Utilities Media Dell Diagnostics Main Menu

Dell Support Utility

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Accessing the Dell Support Utility Clicking the Dell Support Icon Double-Clicking the Dell Support Icon

Drive Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Media drive problems

. . . . . . . . . . . . . . . . . . . . . . . . 79

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If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray If you hear an unfamiliar scraping or grinding sound Hard drive problems

E-Mail, Modem, and Internet Problems

Error Messages

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

IEEE 1394 Device Problems

Keyboard Problems

External Keyboard problems Unexpected characters

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

. . . . . . . . . . . . . . . . . . . . . 82

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Lockups and Software Problems

The computer does not start up The computer stops responding

. . . . . . . . . . . . . . . . . . . . . . . . 89

. . . . . . . . . . . . . . . . . . . . . . 89

A program stops responding or crashes repeatedly A program is designed for an earlier Microsoft A solid blue screen appears Other software problems

Memory Problems

Network Problems

General

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

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Wireless Local Area Network (WLAN)

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Mobile Broadband (Wireless Wide Area Network)

. . . . . . . . . . . . 89

Windows® operating system 89

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Contents 7

PC Card Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Power Problems

Ensuring Sufficient Power for Your Computer Docking Power Considerations

Printer Problems

Scanner Problems

Sound and Speaker Problems

No sound from integrated speakers No sound from external speakers No sound from headphones

Touch Pad or Mouse Problems

Video and Display Problems

If the display is blank If the display is difficult to read If only part of the display is readable

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

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12 Intel® Active Management Technology . . . . . . . . . . . . . . 99

13 System Setup Program

. . . . . . . . . . . . . . . . . . . . . . . . . 103

14 Reinstalling Software. . . . . . . . . . . . . . . . . . . . . . . . . . 107

8 Contents

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Viewing the System Setup Screens

System Setup Screens

Commonly Used Options

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Changing the Boot Sequence Changing Printer Modes Changing COM Ports

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. . . . . . . . . . . . . . . . . . . . . . 103

. . . . . . . . . . . . . . . . . . . . . . . 104

. . . . . . . . . . . . . . . . . . . . . . . . . 105

Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

What Is a Driver? Identifying Drivers Reinstalling Drivers and Utilities

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

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Using the Hardware Troubleshooter Tool . . . . . . . . . . . . . . . . . . . 110

Microsoft Windows XP Microsoft Windows Vista

. . . . . . . . . . . . . . . . . . . . . . . . . . 110

. . . . . . . . . . . . . . . . . . . . . . . . . 111

Restoring Your Operating System

Using Microsoft

Windows® System Restore . . . . . . . . . . . . . . 111

Using the Operating System Media

. . . . . . . . . . . . . . . . . . . . . . . 111

. . . . . . . . . . . . . . . . . . . . 112

15 Adding and Replacing Parts . . . . . . . . . . . . . . . . . . . . . 115

Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Recommended Tools Turning Off Your Computer Before Working Inside Your Computer

Hinge Cover

Keyboard

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Internal Card With Bluetooth

Coin-Cell Battery

Memory

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Wireless Local Area Network (WLAN) Card

Mobile Broadband Card

Subscriber Identity Module (SIM) Card

. . . . . . . . . . . . . . . . . . . . . . . . . . . 115

. . . . . . . . . . . . . . . . . . . . . . . . 115

. . . . . . . . . . . . . . . . . . 115

Wireless Technology. . . . . . . . . . . . . 119

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

. . . . . . . . . . . . . . . . . 126

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Hard Drive

Media Bay

FCM (Flash Cache Module)

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Removing Media Bay Devices

. . . . . . . . . . . . . . . . . . . . . . 134

. . . . . . . . . . . . . . . . . . . . . . . . . . 134

16 Dell™ QuickSet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

17 Traveling With Your Computer

Identifying Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Packing the Computer

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

. . . . . . . . . . . . . . . . . . . . 139

Contents 9

Travel Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Traveling by Air

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

18 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

19 Getting Help

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Obtaining Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Technical Support and Customer Service DellConnect Online Services AutoTech Service

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

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Automated Order-Status Service

Problems With Your Order

Product Information

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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Returning Items for Warranty Repair or Credit

Before You Call

Contacting Dell

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. . . . . . . . . . . . . . . . 149

. . . . . . . . . . . . . . . . . . . . . 151

. . . . . . . . . . . . . . . . 152

20 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

FCC Notice (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

FCC Class B

Macrovision Product Notice

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. . . . . . . . . . . . . . . . . . . . . . . . . . 158

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

10 Contents

Finding Information

NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may

not be available in certain countries.

NOTE: Additional information may ship with your computer.

What Are You Looking For? Find It Here

• A diagnostic program for my computer

• Drivers for my computer

• My device documentation

• Notebook System Software (NSS)

Drivers and Utilities Media

NOTE: The Drivers and Utilities media may be optional and

may not ship with your computer.

Documentation and drivers are already installed on your computer. You can use the media to reinstall drivers (see "Reinstalling Drivers and Utilities" on page 108) or to run the Dell Diagnostics (see "Dell Diagnostics" on page 77).

Readme files may be included on your media to provide last-minute updates about technical changes to your computer or advanced technicalreference material for technicians or experienced users.

• How to set up my computer

• Basic troubleshooting information

• How to run the Dell Diagnostics

• How to open my computer

NOTE: Drivers and documentation updates can be found at

support.dell.com.

Quick Reference Guide

NOTE: This document may be optional and may not ship with

your computer.

NOTE: This document is available as a PDF at

support.dell.com.

Finding Information 11

What Are You Looking For? Find It Here

• Warranty information

• Terms and Conditions (U.S. only)

• Safety instructions

• Regulatory information

• Ergonomics information

• End User License Agreement

Dell™ Product Information Guide

• Service Tag and Express Service Code

• Microsoft Windows License Label

Service Tag and Microsoft® Windows® License

These labels are located on your computer:

• Use the Service Tag to identify your computer when you

support.dell.com

use

• Enter the Express Service Code to direct your call when contacting support.

or contact support.

12 Finding Information

What Are You Looking For? Find It Here

• Solutions — Troubleshooting hints and tips, articles from technicians, and online courses, frequently asked questions

Dell Support Website — support.dell.com

NOTE: Select your region or business segment to view the

appropriate support site.

• Community — Online discussion with other Dell customers

• Upgrades — Upgrade information for components, such as memory, the hard drive, and the operating system

• Customer Care — Contact information, service call and order status, warranty, and repair information

• Service and support — Service call status and support history, service contract, online discussions with technical support

• Dell Technical Update Service — Proactive e-mail notification of software and hardware updates for your computer

• Reference — Computer documentation, details on my computer configuration, product specifications, and white papers

• Downloads — Certified drivers, patches, and software updates

• Notebook System Software (NSS)— If you reinstall the operating system for your computer, you should also reinstall the NSS utility. NSS provides critical updates for your operating system and support for processors, optical drives, USB devices, and so on. NSS is necessary for correct operation of your Dell computer. The software automatically detects your computer and

To download Notebook System Software:

Go to

support.dell.com

segment, and enter your Service Tag.

Select

Click your operating system and search for the keyword

Notebook System Software

NOTE: The support.dell.com user interface may vary

depending on your selections.

operating system and installs the updates appropriate for your configuration.

• Software upgrades and troubleshooting hints — Frequently asked questions, hot topics, and general health of your computing environment

Dell Support Utility

The Dell Support Utility is an automated upgrade and notification system installed on your computer. This support provides real-time health scans of your computing environment, software updates, and relevant self-support information. Access the Dell Support Utility from the

icon in the taskbar.

• How to use Windows XP

• How to work with programs and files

• How to personalize my desktop

Windows Help and Support Center

Click

Start→

Type a word or phrase that describes your problem and click the arrow icon.

Click the topic that describes your problem.

Follow the instructions on the screen.

, select your region or business

Drivers & Downloads

Help and Support

and click Go.

Finding Information 13

What Are You Looking For? Find It Here

• Information on network activity, the Power Management Wizard, hotkeys, and other items controlled by Dell QuickSet.

Dell QuickSet Help

To v i ew

Dell QuickSet Help, right-click the QuickSet

icon in the Microsoft

For more information on Dell QuickSet, see "Dell™ QuickSet" on page 137.

• How to reinstall my operating system

Operating System Media

NOTE: The Operating System media may be optional and may

not ship with your computer.

The operating system is already installed on your computer. To reinstall your operating system, use the Operating System media (see "Reinstalling Windows" on page 113).

media varies based on the operating system you ordered.

•Intel® Active Management Technology (iAMT) features and management

Systems Management Administrator’s Guide

NOTE: iAMT is available for Dell™ Latitude™ D630c

computers with iAMT capability only.

To view the Systems Management Administrator’s Guide, go to support.dell.com.

Windows® taskbar.

After you reinstall your operating system, use the optional Drivers and Utilities media to reinstall drivers for the devices that came with your computer.

Your operating system product key label is located on your computer.

NOTE: The color of your

14 Finding Information

About Your Computer

Front View

1 display latch 2 display 3 power button

4 device status lights 5 keyboard 6 touch pad

7 fingerprint reader (optional) 8 touch pad buttons/track stick

buttons

10 keyboard status lights 11 volume control buttons 12 ambient light sensor

13 mute button

9 track stick

About Your Computer 15

DEVICE STATUS LIGHTS

Turns on when you turn on the computer and blinks when the computer is in a power management mode.

Turns on when the computer reads or writes data.

NOTICE: To avoid loss of data, never turn off the computer while the

light is flashing.

Turns on steadily or blinks to indicate battery charge status.

Turns on when wireless devices are enabled.

Turns on when Bluetooth®

wireless technology is enabled. To enable or disable Bluetooth wireless technology, move the wireless switch to the "on" position. See "wireless switch" on page 19 for more information.

NOTE: Bluetooth wireless technology is an optional feature on your

computer, so the icon turns on only if you ordered Bluetooth wireless technology with your computer. For more information, see the documentation that came with your Bluetooth wireless technology.

If the computer is connected to an electrical outlet, the light operates as follows:

– Solid green: The battery is charging. – Flashing green: The battery is almost fully charged. – Off: The battery is adequately charged (or external power is not available to charge the battery).

If the computer is running on a battery, the light operates as follows:

16 About Your Computer

– Off: The battery is adequately charged (or the computer is turned off). – Flashing orange: The battery charge is low.

– Solid orange: The battery charge is critically low.

DISPLAY — For more information about your display, see "Using the Display" on page 45.

DISPLAY LATCH — Keeps the display closed.

DISPLAY LATCH BUTTON — Press this button to release the display latch and open the display.

KEYBOARD — The keyboard includes a numeric keypad as well as the Microsoft

Windows® logo key. For

information on supported keyboard shortcuts, see "Using the Keyboard" on page 41.

KEYBOARD STATUS LIGHTS

The green lights located above the keyboard indicate the following:

Turns on when the numeric keypad is enabled.

Turns on when the uppercase letter function is enabled.

Turns on when the scroll lock function is enabled.

POWER BUTTON — Press the power button to turn on the computer or to enter or exit a power management mode.

NOTICE: To avoid losing data, shut down your computer instead of pressing the power button.

FINGERPRINT READER (OPTIONAL)—Helps to keep your Dell™ computer secure. When you slide your finger over

the reader, it uses your unique fingerprint to authenticate your user identity. For information on how to activate and use the security management software that controls the fingerprint reader, see "Security Management Software" on page 72.

About Your Computer 17

AMBIENT LIGHT SENSOR — Detects available environmental light and automatically increases or decreases the

display backlighting to compensate for low-light and high-light environments. Press the <Fn> and left-arrow keys to enable or disable the sensor ("Using the Ambient Light Sensor" on page 45).

Left Side View

1 2 3 65 7 84 9

1 security cable slot 2 air vents 3 audio connectors (2)

4 smart card slot (with blank) 5 1394 connector 6 wireless switch

™

7 Wi-Fi Catcher

AIR VENTS — The computer uses an internal fan to create airflow through the vents, which prevents the computer

from overheating.

CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell

computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.

light 8 PC Card slot 9 hard drive

NOTE: The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a

problem with the fan or the computer.

SECURITY CABLE SLOT — Lets you attach a commercially available antitheft device to the computer (see "Security

Cable Lock" on page 67).

18 About Your Computer

AUDIO CONNECTORS

Attach headphones or speakers to the connector.

Attach a microphone to the connector.

CARD SLOT (WITH BLANK)—Supports one smart card. Smart cards provide a variety of functions,

SMART

including security features and data storage. The blank prevents foreign matter from entering the interior of the computer when a smart card is not installed in the smart card slot. For more information and instructions on removing the blank, see "Smart Cards" on page 63.

WIRELESS SWITCH — When enabled through Dell QuickSet, this switch can scan for a wireless LAN (WLAN) in

your vicinity. You can also use it to rapidly turn off or on any wireless devices such as WLAN cards and internal cards with Bluetooth wireless technology (see "Dell Wi-Fi Catcher™ Network Locator" on page 56).

1 2 3 4

About Your Computer 19

1 "off" position Disables wireless devices

2 "on" position Enables wireless devices

3 "momentary" position Scans for WLAN networks (see

"Dell Wi-Fi Catcher™ Network Locator" on page 56)

4 Wi-Fi Catcher light

WI -FI CATCHER™ LIGHT — The light operates as follows:

– Flashing green: Searching for networks – Solid green: Strong network found

– Solid yellow: – Flashing yellow: Error

– Off: No signal found

ARD SLOT — Supports one PC Card, such as a modem or network adapter. The computer ships with a blank

PC C

installed in the slot to prevent foreign matter from entering the computer interior when a card is not installed (see "Card Types" on page 63).

HARD DRIVE — Stores software and data.

Weak network found

Right Side View

1 optical drive in media bay 2 media-bay device latch release 3 USB connectors (2)

MEDIA BAY — Supports a floppy or an optical drive, second battery, second hard drive, or a Dell TravelLite™

module (see "Using Multimedia" on page 57).

DEVICE LATCH RELEASE — Press the latch release to eject any device installed in the media bay.

2 3

20 About Your Computer

USB CONNECTORS

Connect USB devices, such as a mouse, keyboard, or printer.

Back View

1 2 63 4 75

1 network connector (RJ-45) 2 modem connector (RJ-11) 3 USB connectors (2)

4 serial connector 5 video connector 6 AC adapter connector

7 air vents

CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your

computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.

NETWORK CONNECTOR (RJ-45)

NOTICE: The network connector is slightly larger than the modem connector. To avoid damaging the computer, do

not plug a telephone line into the network connector.

Connects the computer to a network. The two lights next to the connector indicate status and activity for wired network connections.

For information on using the network adapter, see the device user’s guide supplied with your computer.

About Your Computer 21

MODEM CONNECTOR (RJ-11)

Connect the telephone line to the modem connector.

For information on using the modem, see the online modem documentation supplied with your computer (see "Finding Information" on page 11).

USB

CONNECTORS

Connects USB devices, such as a mouse, keyboard, or printer.

SERIAL

CONNECTOR

Connects serial devices, such as a mouse or handheld device.

VIDEO

CONNECTOR

Connects video devices, such as a monitor.

AC ADAPTER CONNECTOR

Connects an AC adapter to the computer.

22 About Your Computer

The AC adapter converts AC power to the DC power required by the computer. You can connect the AC adapter with your computer turned either on or off.

CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power

strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage.

NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself,

and pull firmly but gently to avoid damaging the cable. When you wrap the AC adapter cable, ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable.

AIR VENTS — The computer uses an internal fan to create airflow through the vents, which prevents the computer

from overheating.

CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your

computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.

About Your Computer 23

Bottom View

1 battery charge gauge/health

2 battery 3 battery-bay latch releases (2)

gauge

4 device locking screw (if

5 memory module cover 6 docking-device connector

present)

7 air vents 8 hard drive 9 device locking screw

BATTERY CHARGE GAUGE/ HEALTH GAUGE — Provides information on the battery charge (see "Checking the

Battery Charge" on page 34).

BATTERY — When a battery is installed, you can use the computer without connecting the computer to an

electrical outlet (see "Using a Battery" on page 33).

BATTERY-BAY LATCH RELEASES — Releases the battery (see "Replacing the Battery" on page 38 for instructions).

DEVICE LOCKING SCREW — If present, locks devices, such as an optical drive, in place.

DOCKING-DEVICE CONNECTOR — Lets you attach your computer to a docking device. See the Dell documentation

that came with your docking device for more information.

MEMORY MODULE COVER — Covers the compartment that contains the second memory module connector

(DIMM B) (see "Memory" on page 121).

24 About Your Computer

AIR VENTS — The computer uses an internal fan to create airflow through the fan air vents, which prevents the

computer from overheating.

About Your Computer 25

26 About Your Computer

Transferring Information to a New Computer

You can use your operating system wizards to help you transfer files and other data from one computer another. For instructions, see the following section that corresponds to the operating system your computer is running.

Microsoft® Windows® XP

The Microsoft Windows XP operating system provides the Files and Settings Transfer wizard to move data from a source computer to a new computer. You can transfer data such as:

• E-mail messages

• Toolbar settings

• Window sizes

• Internet bookmarks

You can transfer the data to the new computer over a network, serial connection, or on removable media such as a writable CD.

NOTE: You can transfer information from the old computer to the new computer by directly connecting a serial

cable to the input/output (I/O) ports of the two computers. To transfer data over a serial connection, you must access the Network Connections utility from the Control Panel and perform additional configuration steps, such as setting up an advanced connection and designating the host computer and the guest computer.

For instructions on setting up a direct cable connection between two computers, see Microsoft Knowledge Base 87uArticle #305621, titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP. This information may not be available in some countries.

For transferring information to a new computer, you must run the Files and Settings Transfer Wizard. You can use the optional Operating System media for this process or you can create a wizard disk with the Files and Settings Transfer Wizard.

Running the Files and Settings Transfer Wizard With the Operating System Media

NOTE: This procedure requires the Operating System media. This media is optional and may not be included with

all computers.

To prepare the new computer for the file transfer:

Start the

When the

On the

On the and click

Files and Settings Transfer Wizard.

Files and Settings Transfer Wizard

Which computer is this?

Do you have a Windows XP CD?

screen, click

welcome screen appears, click

New Computer

screen, click

I will use the wizard from the Windows XP CD

Transferring Information to a New Computer 27

and click

When the click

To copy data from the old computer:

On the old computer, insert the Windows XP

On the

Under

On the

After the information has been copied, the

Click

To transfer data to the new computer:

On the

On the settings and files and click

The wizard reads the collected files and settings and applies them to your new computer.

Now go to your old computer

at this time.

Welcome to Microsoft Windows XP

What do you want to do?

Files and Settings Transfer Wizard

Which computer is this?

Select a transfer method

What do you want to transfer?

Finish

Now go to your old computer

Where are the files and settings?

, click

screen, click

screen, click the transfer method you prefer.

screen on the new computer, click

screen appears, go to your old or source computer. Do

Operating System

screen, click

Transfer files and settings

welcome screen, click

Old Computer

screen, select the items you want to transfer and click

Completing the Collection Phase

screen, select the method you chose for transferring your

media.

Perform additional tasks

and click

screen appears.

not

When all of the settings and files have been applied, the

Click

Finished

and restart the new computer.

Finished

screen appears.

Running the Files and Settings Transfer Wizard Without the Operating System Media

To run the Files and Settings Transfer Wizard without the Operating System media, you must create a wizard disk that will allow you to create a backup image file to removable media.

To create a wizard disk, use your new computer with Windows XP and perform the following steps:

Click

Start→ Files and Settings Transfer Wizard

When the

On the

drive

Insert the removable media, such as a writable CD, and click OK.

When the disk creation completes and the

do not

Go to the old computer.

To copy data from the old computer:

28 Transferring Information to a New Computer

Files and Settings Transfer Wizard

Which computer is this?

Do you have a Windows XP CD?

→

Next.

click

screen, click

welcome screen appears, click

New Computer→

I want to create a Wizard Disk in the following

Now go to your old computer

message appears,

On the old computer, insert the wizard disk.

Click the

In the media) and click

On the

After the information has been copied, the

Click

Start→

Open

Run

field on the

Run

window, browse to the path for

Files and Settings Transfer Wizard

Which computer is this?

Select a transfer method

screen, click

screen, click the transfer method you prefer.

What do you want to transfer?

Finish

fastwiz

(on the appropriate removable

welcome screen, click

Old Computer→

screen, select the items you want to transfer and click

Completing the Collection Phase

To transfer data to the new computer:

On the

On the settings and files and click

Now go to your old computer

screen on the new computer, click

Where are the files and settings?

. Follow the instructions on the screen.

screen, select the method you chose for transferring your

The wizard reads the collected files and settings and applies them to your new computer.

screen appears.

When all of the settings and files have been applied, the

Click

Finished

NOTE: For more information about this procedure, search support.dell.com for document #PA1089586 (How Do I

Transfer Files From My Old Computer to My New Dell Computer Using the Microsoft System?).

NOTE: Access to the Dell™ Knowledge Base document may not be available in some countries.

and restart the new computer.

Finished

screen appears.

Windows® XP Operating

Microsoft Windows Vista™

Easy Transfer Cable for Windows Vista

Insert the Easy Transfer Cable for Windows Vista Application Software media into the computer you are transferring data from.

Follow the on-screen instructions until you are prompted to connect the Transfer Cable.

Connect the Easy Transfer Cable to the source computer.

You are prompted to select a device option.

Continue until you are prompted to plug the other end of the Easy Transfer Cable into the destination computer.

The screen indicates that a connection has been made.

Transferring Information to a New Computer 29

At the computer you are transferring data from, follow the on-screen instructions to select the settings and files you want to transfer.

You will come to a screen that indicates you are ready to transfer files.

From the destination computer, view the transfer and wait for the indication that the transfer is complete.

Select

You are prompted to restart the computer.

30 Transferring Information to a New Computer

Select

Yes

The computer reboots and the transfer is complete.

Transferring Information to a New Computer 31

32 Transferring Information to a New Computer

Using a Battery

Battery Performance

NOTE: For information about the Dell warranty for your computer, see the Product Information Guide or separate

paper warranty document that shipped with your computer.

For optimal computer performance and to help preserve BIOS settings, operate your Dell™ portable computer with the main battery installed at all times. One battery is supplied as standard equipment in the battery bay.

NOTE: Because the battery may not be fully charged, use the AC adapter to connect your new computer to an

electrical outlet the first time you use the computer. For best results, operate the computer with the AC adapter until the battery is fully charged. To view battery charge status, check the Power Meter in Power Options (see "Accessing Power Options Properties" on page 37).

Battery operating time varies depending on operating conditions. You can install an optional second battery in the media bay to significantly increase operating time.

NOTE: Battery operating time (the time the battery can hold a charge) decreases over time. Depending on how

often the battery is used and the conditions under which it is used, you may need to purchase a new battery during the life of your computer.

NOTE: It is recommended that you connect your computer to an electrical outlet when writing to a CD or DVD.

Operating time is significantly reduced when you perform operations including, but not limited to, the following:

• Using optical drives.

• Using wireless communications devices, PC Cards, media memory cards, or USB devices.

• Using high-brightness display settings, 3D screen savers, or other power-intensive programs such as complex 3D graphics applications.

• Running the computer in maximum performance mode. See "Configuring Power Management Settings" on page 37 for information about accessing Windows Power Options Properties or Dell QuickSet, which you can use to configure power management settings.

You can check the battery charge before you insert the battery into the computer. You can also set power management options to alert you when the battery charge is low.

CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only

with a compatible battery purchased from Dell. The battery is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

CAUTION: Do not dispose of batteries with household waste. When your battery no longer holds a charge, call

your local waste disposal or environmental agency for advice on disposing of a lithium-ion battery. See "Battery Disposal" in the Product Information Guide.

Using a Battery 33

CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture, incinerate,

disassemble, or expose the battery to temperatures above 65°C (149°F). Keep the battery away from children. Handle damaged or leaking batteries with extreme care. Damaged batteries may leak and cause personal injury or equipment damage.

Checking the Battery Charge

The Dell QuickSet Battery Meter, the Microsoft Windows Power Meter window and icon, the

battery charge gauge and health gauge, and the low-battery warning provide information on the battery charge.

Dell™ QuickSet Battery Meter

If Dell QuickSet is installed, press <Fn><F3> to display the QuickSet Battery Meter. The Battery Meter displays status, battery health, charge level, and charge completion time for the battery in your computer.

For more information about QuickSet, right-click the QuickSet icon in the taskbar, and click Help.

Microsoft® Windows® Power Meter

The Windows Power Meter indicates the remaining battery charge. To check the Power Meter, doubleclick the icon on the taskbar.

If the computer is connected to an electrical outlet, a icon appears.

Charge Gauge

By either pressing once or pressing and holding the status button on the charge gauge on the battery, you can check:

• Battery charge (check by pressing and

• Battery health (check by pressing and

The battery operating time is largely determined by the number of times it is charged. After hundreds of charge and discharge cycles, batteries lose some charge capacity—or battery health. That is, a battery can show a status of "charged" but maintain a reduced charge capacity (health).

releasing

holding

the status button)

Check the Battery Charge

To check the battery charge, press and release the status button on the battery charge gauge to illuminate the charge-level lights. Each light represents approximately 20 percent of the total battery charge. For example, if the battery has 80 percent of its charge remaining, four of the lights are on. If no lights appear, the battery has no charge.

34 Using a Battery

Check the Battery Health

NOTE: You can check battery health in one of two ways: by using the charge gauge on the battery as described

below and by using the Battery Meter in Dell QuickSet. For information about QuickSet, right-click the icon in the taskbar, and click Help.

To check the battery health using the charge gauge, press and hold the status button on the battery charge gauge for at least 3 seconds. If no lights appear, the battery is in good condition, and more than 80 percent of its original charge capacity remains. Each light represents incremental degradation. If five lights appear, less than 60 percent of the charge capacity remains, and you should consider replacing the battery. See "Charge Gauge" on page 34 for more information about the battery operating time.

Low-Battery Warning

NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning. Then

connect the computer to an electrical outlet, or install a second battery in the media bay. If the battery runs completely out of power, hibernate mode begins automatically.

A pop-up window warns you when the battery charge is approximately 90 percent depleted. If two batteries are installed, the low-battery warning means that the combined charge of both batteries is approximately 90 percent depleted. The computer enters hibernate mode when the battery charge is at a critically low level.

You can change the settings for the battery alarms in QuickSet or the Power Options Properties window. See "Configuring Power Management Settings" on page 37 for information about accessing QuickSet or the Power Options Properties window.

Conserving Battery Power

Perform the following actions to conserve battery power:

• Connect the computer to an electrical outlet when possible because battery life is largely determined by the number of times the battery is used and recharged.

• Place the computer in standby mode or hibernate mode when you leave the computer unattended for long periods of time. See "Power Management Modes" on page 36.

• Use the Power Management Wizard or the

Power Options Properties

window to select options to optimize your computer’s power usage. These options can also be set to change when you press the power button, close the display, or press <Fn><Esc>.

NOTE: See "Configuring Power Management Settings" on page 37 for information on conserving battery power.

Using a Battery 35

Power Management Modes

Standby and Sleep Mode

Standby mode (sleep mode in Microsoft Windows Vista™) conserves power by turning off the display and the hard drive after a predetermined period of inactivity (a time-out). When the computer exits standby or sleep mode, it returns to the same operating state it was in before entering standby or sleep mode.

NOTICE: If your computer loses AC and battery power while in standby or sleep mode, it may lose data.

To enter standby mode in Windows XP, click the Start button, click Turn off computer, and then click Stand by.

To enter sleep mode in Windows Vista, click the Windows Vista Start button, , and then click Sleep.

Depending on how you set the power management options in the Power Options Properties window or the QuickSet Power Management Wizard, you may also use one of the following methods:

• Press the power button.

• Close the display.

• Press <Fn><Esc>.

To exit standby or sleep mode, press the power button or open the display, depending on how you set the power management options. You cannot make the computer exit standby or sleep mode by pressing a key or touching the touch pad or track stick.

Hibernate Mode

Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer. When the computer exits hibernate mode, it returns to the same operating state it was in before entering hibernate mode.

NOTICE: You cannot remove devices or undock your computer while your computer is in hibernate mode.

Your computer enters hibernate mode if the battery charge level becomes critically low.

To manually enter hibernate mode in Windows XP, click Start→ Turn off computer, press and hold <Shift>, and click Hibernate.

For information about the hibernate mode in Windows Vista, search for the keyword hibernate in Windows Help and Support (click Start→ Help and Support).

Depending on how you set the power management options in the Power Options Properties window or the QuickSet Power Management Wizard, you may also use one of the following methods to enter hibernate mode:

• Press the power button.

• Close the display.

• Press <Fn><F1>.

36 Using a Battery

NOTE: Some PC Cards may not operate correctly after the computer exits hibernate mode. Remove and reinsert

the card (see "Removing a Card or Blank" on page 65), or simply restart (reboot) your computer.

To exit hibernate mode, press the power button. The computer may take a short time to exit hibernate mode. You cannot make the computer exit hibernate mode by pressing a key or touching the touch pad or track stick. For more information on hibernate mode, see the documentation that came with your operating system.

Configuring Power Management Settings

You can use the QuickSet Power Management Wizard or Windows Power Options Properties to configure the power management settings on your computer. For more information about QuickSet, right-click the QuickSet icon in the taskbar and click Help.

Accessing Power Options Properties

Windows XP

Click Start→ Control Panel→ Performance and Maintenance→ Power Options.

Windows Vista

Click Start→ Control Panel→ System and Maintenance→ Power Options.

Charging the Battery

When you connect the computer to an electrical outlet or install a battery while the computer is connected to an electrical outlet, the computer checks the battery charge and temperature. If necessary, the AC adapter then charges the battery and maintains the battery charge.

NOTE: With Dell™ ExpressCharge™, when the computer is turned off, the AC adapter charges a completely

discharged battery to 80 percent in about 1 hour and to 100 percent in approximately 2 hours. Charge time is longer with the computer turned on. You can leave the battery in the computer for as long as you like. The battery’s internal circuitry prevents the battery from overcharging.

If the battery is hot from being used in your computer or being in a hot environment, the battery may not charge when you connect the computer to an electrical outlet.

The battery is too hot to start charging if the light flashes alternately green and orange. Disconnect the computer from the electrical outlet and allow the computer and the battery to cool to room temperature. Then connect the computer to an electrical outlet to continue charging the battery.

For information about resolving problems with a battery, see "Power Problems" on page 93.

Using a Battery 37

Replacing the Battery

CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only

with a compatible battery purchased from Dell. The battery is designed to work with your Dell™ computer. Do not use a battery from other computers with your computer.

CAUTION: Before performing these procedures, turn off the computer, disconnect the AC adapter from the

electrical outlet and the computer, disconnect the modem from the wall connector and computer, and remove any other external cables from the computer.

NOTICE: You must remove all external cables from the computer to avoid possible connector damage.

To remove the battery:

If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.

Ensure that the computer is turned off.

Slide the two latch releases on the bottom of the computer, and then remove the battery from the bay.

To replace the battery, follow the removal procedure in reverse order.

Storing a Battery

Remove the battery when you store your computer for an extended period of time. A battery discharges during prolonged storage. After a long storage period, recharge the battery fully (see "Charging the Battery" on page 37) before you use it.

38 Using a Battery

Battery Errors

To address error codes generated by the battery, refer to "Error Messages" on page 84.

Using a Battery 39

40 Using a Battery

Using the Keyboard

Numeric Keypad

numeric keypad

The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of the keypad keys. To type a number or symbol, hold down <Fn> and press the desired key.

• To enable the keypad, press <Num Lk>. The light indicates that the keypad is active.

• To disable the keypad, press <Num Lk> again.

Key Combinations

System Functions

<Ctrl><Shift><Esc> Opens the Task Manager window.

Battery

<Fn><F3> Displays the Dell™ QuickSet Battery Meter (see "Dell™

QuickSet Battery Meter" on page 34).

Using the Keyboard 41

Display Functions

<Fn><F8> Switches the video image to the next display option. The

options include the integrated display, an external monitor, and both displays simultaneously.

<Fn><F7> Scales between wide-screen and standard aspect ratio

video resolutions.

<Fn> and left-arrow key Activates the ambient light sensor, which controls

brightness of the display based on light level in the current environment.

<Fn> and up-arrow key Increases brightness on the integrated display only (not

on an external monitor).

<Fn> and down-arrow key Decreases brightness on the integrated display only (not

on an external monitor).

Power Management

<Fn><Esc> Activates a power management mode. You can

reprogram this keyboard shortcut to activate a different power management mode using the Advanced tab in the Power Options Properties window (see "Accessing Power Options Properties" on page 37).

<Fn><F1> Puts the computer into hibernate mode. Dell QuickSet is

required (see "Dell™ QuickSet" on page 137).

Microsoft

Windows logo key and <m> Minimizes all open windows.

Windows logo key and <Shift><m> Restores all minimized windows. This key

Windows logo key and <e> Runs Windows Explorer.

Windows logo key and <r> Opens the Run dialog box.

Windows logo key and <f> Opens the Search Results dialog box.

Windows logo key and <Ctrl><f> Opens the Search Results-Computer dialog box (if

Windows logo key and <Pause> Opens the System Properties dialog box.

Windows® Logo Key Functions

combination functions as a toggle to restore minimized windows following the use of the Windows logo key and <m> key combination.

the computer is connected to a network).

42 Using the Keyboard

To adjust keyboard operation, such as the character repeat rate, open the Control Panel, click Printers and Other Hardware, and click Keyboard. For information about the Control Panel, access the Help and Support Center (click Start→ Help and Support).

Touch Pad

The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display. Use the touch pad and touch pad buttons as you would use a mouse.

• To move the cursor, lightly slide your finger over the touch pad.

• To select an object, lightly tap once on the surface of the touch pad or use your thumb to press the left touch-pad button.

• To select and move (or drag) an object, position the cursor on the object and tap twice on the touch pad. On the second tap, leave your finger on the touch pad and move the selected object by sliding your finger over the surface.

• To double-click an object, position the cursor on the object and tap twice on the touch pad or use your thumb to press the left touch-pad button twice.

You can also use the track stick to move the cursor. Press the track stick left, right, up, or down to change the direction of the cursor on the display. Use the track stick and track stick buttons as you would use a mouse.

Using the Keyboard 43

Customizing the Touch Pad and Track Stick

You can use the Mouse Properties window to disable the touch pad and track stick or adjust their settings.

Open the Control Panel, and then click

Help and Support Center (click Start→ Help and Support).

In the

Mouse Properties

• Click the

Click OK to save the settings and close the window.

Device Select

Tou ch Pad

window:

tab to disable the touch pad and track stick.

tab to adjust touch pad and track stick settings.

Mouse

. For information about the Control Panel,

access the

Changing the Track Stick Cap

You can replace your track stick cap if it wears down from prolonged use or if you prefer a different color. You can purchase additional caps by visiting the Dell website at dell.com.

Pull the cap off the track stick.

Align the new cap over the square track stick post and gently press the cap down onto the post.

NOTICE: The track stick can damage the display if it is not properly seated on the post.

Test the track stick to ensure that the cap is seated properly.

44 Using the Keyboard

Using the Display

Adjusting Brightness

When a Dell™ computer is running on battery power, you can conserve power by setting the brightness to the lowest comfortable setting by pressing <Fn> and the up- or down-arrow key on the keyboard.

NOTE: Brightness key combinations only affect the display on your portable computer, not monitors or projectors

that you attach to your portable computer or docking device. If your computer is connected to an external monitor and you try to change the brightness level, the Brightness Meter may appear, but the brightness level on the external device does not change.

You can press the following keys to adjust display brightness:

• Press <Fn> and the up-arrow key to increase brightness on the integrated display only (not on an external monitor).

• Press <Fn> and the down-arrow key to decrease brightness on the integrated display only (not on an external monitor).

Using the Ambient Light Sensor

The ambient light sensor is located on the bottom of the computer display panel. The ambient light sensor detects available environmental light and automatically increases or decreases the display backlighting to compensate for low-light and high-light environments.

You can enable or disable the ambient light sensor by pressing the <Fn> and left-arrow key combination.

NOTE: Do not cover the ambient light sensor with any adhesive labels. If covered up, the ambient light sensor

automatically sets the display brightness to the minimum level.

Using the Display 45

1 ambient light sensor

The ambient light sensor is disabled when your computer is shipped to you. If you enable the ambient light sensor and then use any of the display brightness key combinations, the ambient light sensor is disabled and the display brightness is increased or decreased accordingly.

NOTE: The ambient light sensor is disabled when your computer is connected to an electrical outlet.

Dell™ QuickSet allows you to enable or disable the ambient light sensor. You can also adjust maximum and minimum brightness settings that are activated when you enable the ambient light sensor feature. For more information about QuickSet, right-click the icon in the taskbar, and click Help.

NOTE: Rebooting the computer returns the ambient light sensor to the last setting of enabled or disabled.

NOTE: The ambient light sensor adjusts the display backlighting on your portable computer only. It does not

control the brightness on any external monitors or projectors.

Switching the Video Image

When you start the computer with an external device (such as an external monitor or projector) attached and turned on, the image may appear on either the computer display or the external device.

Press <Fn><F8> to switch the video image between the display only, the external device only, or the display and the external device simultaneously.

Setting Display Resolution and Refresh Rate

To display a program at a specific resolution, both the graphics card and the display must support the program, and the necessary video drivers must be installed.

46 Using the Display

Before you change any of the default display settings, make a note of the default settings for future reference.

NOTE: Use only the Dell-installed video drivers, which are designed to offer the best performance with your Dell-

installed operating system.

If you choose a resolution or color palette that is higher than the display supports, the settings adjust automatically to the closest supported values.

Click the

Under

Display

In the Display Properties window, click the

Try different settings for

NOTE: As the resolution increases, icons and text appear smaller on the screen.

Start

button and click

Pick a category

Pick a task...

, click the area you want to change, or under

Control Panel

, click

Appearance and Themes

Color quality

Settings

and

Screen resolution

tab.

or pick a Control Panel icon

, click

If the video resolution setting is higher than that supported by the display, the computer enters pan mode. In pan mode, the entire screen cannot be displayed at one time. For example, the taskbar that usually appears at the bottom of the desktop may no longer be visible. To view the rest of the screen, use the touch pad or track stick to pan up, down, left, and right.

NOTICE: You can damage an external monitor by using an unsupported refresh rate. Before adjusting the refresh

rate on an external monitor, see the user’s guide for the monitor.

Dual Independent Display Mode

You can attach an external monitor or projector to your computer and use it as an extension of your display (known as "dual independent display" or "extended desktop" mode). This mode allows you to use both screens independently and drag objects from one screen to the other, effectively doubling the amount of viewable work space.

Connect the external monitor, TV, or projector to the computer.

Under

Pick a category

Under

Pick a task...

Display

In the

Display Properties

NOTE: If you choose a resolution or color palette that is higher than the display supports, the settings adjust

automatically to the closest supported values. For more information, see your operating system documentation.

Click the monitor 2 icon, click the then click

Change

Apply

Screen resolution

, click

Appearance and Themes

, click the area you want to change, or under

window, click the

Settings

tab.

Extend my Windows desktop onto this monitor

to the appropriate sizes for both displays and click

or pick a Control Panel icon

check box, and

Apply

Using the Display 47

, click

If prompted to restart the computer, click

If prompted, click OK to resize your desktop.

If prompted, click

Click OK to close the

To disable dual independent display mode:

Click the

Click the monitor 2 icon, uncheck the then click

If necessary, press <Fn><F8> to bring the screen image back to the computer display.

Settings

Apply

Yes

to keep the settings.

Display Properties

tab in the

Display Properties

Apply the new color setting without restarting

window.

Extend my Windows desktop onto this monitor

and click

option, and

Swapping Primary and Secondary Displays

To swap your primary and secondary display designations (for example, to use your external monitor as your primary display after docking):

Click the

Under

Display

Click the

See the documentation that came with your video card for additional information.

Start

button and click

Pick a category

Pick a task...

Settings

, click the area you want to change, or under

tab→

Control Panel

, click

Appearance and Themes

Advanced→

Displays

tab.

or pick a Control Panel icon

, click

48 Using the Display

Setting Up and Using Networks

Setting up a computer network provides connectivity between your computer and the Internet, another computer, or a network. For example, with a network set up in a home or small office you can print to a shared printer, access drives and files on another computer, browse other networks, or access the Internet. You can set up a local area network (LAN) using a network or broadband modem cable, or set up a wireless LAN (WLAN).

The Windows XP and Windows Vista operating systems provide wizards to help guide you through the process of networking computers. For more information about Networking, access the Help and Support Center (click Start→ Help and Support).

Connecting a Network or Broadband Modem Cable

Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it.

Connect the network cable to the network adapter connector on the back of your computer.

NOTE: Insert the cable connector until it clicks into place, and then gently pull the cable to ensure that it is

securely attached.

Connect the other end of the network cable to a network connection device or a network wall connector.

NOTE: Do not use a network cable with a telephone wall connector.

Setting Up a Network in the Microsoft® Windows® XP Operating System

Click

Start→

Checklist for creating a network

All Programs→ Accessories→ Communications→

Network Setup Wizard→ Next

Setting Up and Using Networks 49

→

NOTE: Selecting the connection method labeled This computer connects directly to the Internet enables the

integrated firewall provided with Windows XP Service Pack 2 (SP2).

Complete the checklist.

Return to the Network Setup Wizard and follow the instructions in the wizard.

Setting Up a Network in the Microsoft Windows Vista™ Operating System

Click the Windows Vista Start button

Select an option under

Click

, and then follow the instructions in the wizard.

Choose a connection option

, ,

and click

Connect To→ Set up a connection or network

Wireless Local Area Network

A wireless local area network (WLAN) is a series of interconnected computers that communicate with each other over the air waves rather than through a network cable connected to each computer. In a WLAN, a radio communications device called an access point or wireless router connects network computers and provides Internet, or network, access. The access point or wireless router and the wireless network card in the computer communicate by broadcasting data from their antennas over the air waves.

What You Need to Establish a WLAN Connection

Before you can set up a WLAN, you need:

• High-speed (broadband) Internet access (such as cable or DSL)

• A broadband modem that is connected and working

• A wireless router or access point

• A wireless network card for each computer that you want to connect to your WLAN

• A network cable with a network (RJ-45) connector

Checking Your Wireless Network Card

Depending on what you selected when you purchased your computer, the computer has a variety of configurations. To confirm that your computer has a wireless network card and to determine the type of card, use one of the following:

• The

• The order confirmation for your computer

Start Button and Connect To Option

In Microsoft Windows XP, click Start→ Connect To→ Show all connections.

In Microsoft Windows Vista, click Start→ Connect To→ View network computers and devices.

50 Setting Up and Using Networks

Start

button and the

Connect To

option

If Wireless Network Connection does not appear under LAN or High-Speed Internet, you may not have a wireless network card.

If Wireless Network Connection appears, you have a wireless network card. To view detailed information about the wireless network card:

Right-click

Click

The model number are listed on the

NOTE: If your computer is set to the Classic Start menu option, you can view network connections by clicking

The Order Confirmation for Your Computer

Wireless Network Connection

Properties

Wireless Network Connection Properties

→

the Start have a wireless network card.

Settings→ Network Connections. If Wireless Network Connection does not appear, you may not

General

tab.

window appears. The wireless network card’s name and

The order confirmation that you received when you ordered your computer lists the hardware and software that shipped with your computer.

Setting Up a New WLAN Using a Wireless Router and a Broadband Modem

Contact your Internet service provider (ISP) to obtain specific information about the connection requirements for your broadband modem.

Ensure that you have wired Internet access through your broadband modem before you attempt to set up a wireless Internet connection (see "Connecting a Network or Broadband Modem Cable" on page 49).

Install any software required for your wireless router. Your wireless router may have been shipped with an installation media. Installation media usually contain installation and troubleshooting information. Install the required software according to the instructions provided by the router manufacturer.

Shut down your computer and any other wireless-enabled computers in the vicinity through the or menu.

Disconnect your broadband modem power cable from the electrical outlet.

Disconnect the network cable from the computer and the modem.

Disconnect the AC adapter cable from your wireless router to ensure that there is no power connected to the router.

Start

NOTE: Wait for a minimum of 5 minutes after disconnecting your broadband modem before you continue with the

network setup.

Insert a network cable into the network (RJ-45) connector on the unpowered broadband modem.

Connect the other end of the network cable into the Internet network (RJ-45) connector on the unpowered wireless router.

Ensure that no network or USB cables, other than the network cable connecting the modem and the wireless router, are connected to the broadband modem.

Setting Up and Using Networks 51

NOTE: Restart your wireless equipment in the order described below to prevent a potential connection failure.

Tu r n o n

only

your broadband modem and wait for at least 2 minutes for the broadband modem to

stabilize. After 2 minutes, proceed to step 12.

Turn on your wireless router and wait for at least 2 minutes for the wireless router to stabilize. After 2 minutes, proceed to the step 13.

Start your computer and wait until the boot process completes.

See the documentation that came with your wireless router to do the following in order to set up the wireless router:

• Establish communication between your computer and your wireless router.

• Configure your wireless router to communicate with your broadband router.

• Find out your wireless router’s broadcast name. The technical term for the name of your router’s

broadcast name is Service Set Identifier (SSID) or network name.

If necessary, configure your wireless network card to connect to the wireless network (see "Connecting to a WLAN" on page 52).

Connecting to a WLAN

NOTE: Before you connect to a WLAN, ensure that you have followed the instructions in "Wireless Local Area

Network" on page 50.

NOTE: The following networking instructions do not apply to internal cards with Bluetooth® wireless technology

or cellular products.

This section provides general procedures for connecting to a network using wireless technology. Specific network names and configuration details vary. See "Wireless Local Area Network" on page 50 for more information about how to prepare for connecting your computer to a WLAN.

Your wireless network card requires specific software and drivers for connecting to a network. The software is already installed.

NOTE: If the software is removed or corrupted, follow the instructions in the user documentation for your wireless

network card. Verify the type of wireless network card installed in your computer and then search for that name on the Dell™ Support website at support.dell.com. For information on the type of wireless network card that is installed in your computer, see "Checking Your Wireless Network Card" on page 50.

Determining the Wireless Network Device Manager

Depending on the software installed on your computer, different wireless configuration utilities may manage your network devices:

• Your wireless network card’s client utility

• The Windows XP or Windows Vista operating system

To determine which wireless configuration utility is managing your wireless network card in Windows XP:

52 Setting Up and Using Networks

Click

Start→

Right-click the

Settings→

Control Panel→

Wireless Network Connection

Network Connections

icon, and then click

View Available Wireless Networks

If the Choose a wireless network window states Windows cannot configure this connection, the wireless network card’s client utility is managing the wireless network card.

If the Choose a wireless network window states Click an item in the list below to connect to a wireless network in range or to get more information, the Windows XP operating system is managing the wireless network card.

To determine which wireless configuration utility is managing your wireless network card in Windows Vista:

Click

Start→ Connect To→ Manage wireless networks.

Double-click a profile to open the wireless network properties screen.

For specific information about the wireless configuration utility installed on your computer, see your wireless network documentation in the Windows Help and Support Center (click Start→ Help and Support).

Completing the Connection to the WLAN

When you turn on your computer and a network (for which your computer is not configured) is detected in the area, a pop-up appears near the network icon in the notification area (in the lower-right corner of the Windows desktop).

Follow the instructions provided in any utility prompts that appear on your screen.

Once you have configured your computer for the wireless network that you selected, another pop-up notifies you that your computer is connected to that network.

Thereafter, whenever you log on to your computer within the range of the wireless network that you selected, the same pop-up notifies you of the wireless network connection.

NOTE: If you select a secure network, you must enter a WEP or WPA key when prompted. Network security

settings are unique to your network. Dell cannot provide this information.

NOTE: Your computer can take up to 1 minute to connect to the network.

Monitoring the Status of the Wireless Network Card Through Dell QuickSet

The wireless activity indicator provides you with an easy way to monitor the status of your computer’s wireless devices. To turn the wireless activity indicator on or off, click the QuickSet icon in the taskbar and select Hotkey Popups. If Wireless Activity Indicator Off is not checked, the indicator is on. If Wireless Activity Indicator Off is checked, the indicator is off.

The wireless activity indicator displays whether your computer’s integrated wireless devices are enabled or disabled. When you turn the wireless networking function on or off, the wireless activity indicator changes to display the status.

For more information about the Dell QuickSet wireless activity indicator, right-click the QuickSet icon in the taskbar and select Help.

Setting Up and Using Networks 53

Mobile Broadband (or Wireless Wide Area Network)

A Mobile Broadband network, also known as a Wireless Wide Area Network (WWAN), is a high-speed digital cellular network that provides Internet access over a much wider geographical area than a WLAN, which typically covers only from 100 to 1000 feet. Your computer can maintain Mobile Broadband network access as long as the computer is within a cellular-data coverage zone. Contact your service provider for coverage of a high-speed digital cellular network.

NOTE: Even if you are able to make a call from your cellular phone in a specific geographical location, that

location may not necessarily be within a cellular-data coverage zone.

What You Need to Establish a Mobile Broadband Network Connection

NOTE: Depending on your computer, you can use a Mini Card to establish a Mobile Broadband network

connection.

To set up a Mobile Broadband network connection, you need:

• A Mini Card

• An activated Subscriber Identity Module (SIM) for your service provider

NOTE: Only Cingular and Vodafone need a SIM card. Verizon, Sprint, and Telus do not use a SIM.

• The Dell Mobile Broadband Card Utility (already installed on your computer if you purchased the card when you purchased your computer, or on the media that accompanied your card if purchased separately from your computer)

If the utility is corrupted or deleted from your computer, see the Dell Mobile Broadband Card Utility user’s guide for instructions. The user’s guide is available through the Windows Help and Support Center purchased it separately from your computer.

(click Start→ Help and Support)

or on the media that accompanied your card if you

Checking Your Dell Mobile Broadband Card

Depending on what you selected when you purchased your computer, the computer has a variety of configurations. To determine your computer configuration, see one of the following:

• Your order confirmation

• Microsoft Windows Help and Support Center

To check your Mobile Broadband card in the Windows Help and Support Center:

Click

Start→

problems

Under

this computer.

On the My Computer Information - Hardware screen, you can view the type of Mobile Broadband card installed in your computer as well as other hardware components.

NOTE: The Mobile Broadband card is listed under Modems.

54 Setting Up and Using Networks

Help and Support→

Tools

, click

My Computer Information→

Use Tools to view your computer information and diagnose

Find information about the hardware installed on

Connecting to a Mobile Broadband Network

NOTE: These instructions only apply to Mini-Cards. They do not apply to internal cards with wireless technology.

NOTE: Before you connect to the Internet, you must activate Mobile Broadband service through your cellular

service provider. For instructions and for additional information about using the Dell Mobile Broadband Card Utility, see the user's guide available through the Windows Help and Support Center (click Start→ Help and Support). user's guide is also available on the Dell Support website at support.dell.com and on the media included with your Mobile Broadband card if you purchased the card separately from your computer.

The

Use the Dell Mobile Broadband Card Utility to establish and manage a Mobile Broadband network connection to the Internet:

Click the

Click

Follow the instructions on the screen to manage the network connection with the utility.

Dell Mobile Broadband Card Utility icon

Connect

NOTE: The Connect button changes to the Disconnect button.

on the Windows desktop, to run the utility.

Click

Start→ All Programs→

Click

Dell Wireless Broadband

Dell Wireless

and follow the instructions on the screen.

Enabling/Disabling the Dell™ Mobile Broadband Card

NOTE: If you are unable to connect to a Mobile Broadband network, ensure that you have all the components for

establishing a Mobile Broadband connection (see "What You Need to Establish a Mobile Broadband Network Connection" on page 54), and then verify that your Mobile Broadband card is enabled by verifying the setting of the wireless switch.

You can turn your Mobile Broadband card on and off using the wireless switch on your computer.

You can turn your computer’s wireless devices on and off with the wireless switch on the left side of the computer (see "Left Side View" on page 18).

If the switch is in the "on" position, move the switch to the "off" position to disable the switch and the Mobile Broadband card. If the switch is in the "off" position, move the switch to the "on" position to enable the switch and the Dell Mobile Broadband card. For information about the wireless switch positions, see "wireless switch" on page 19.

To monitor the status of your wireless device, see "Monitoring the Status of the Wireless Network Card Through Dell QuickSet" on page 53.

Managing Your Network Settings Through the Dell QuickSet Location Profiler

The Dell QuickSet Location Profiler helps you manage network settings that correspond to your computer’s physical location. It includes two categories of profile settings:

• Location Profile Settings

• General Mobility Settings

Setting Up and Using Networks 55

You can use Location Profile Settings to create profiles for accessing the Internet with your computer in your office, home, or other public places with Internet services. General Mobility Settings allows you to change the way network connections are handled. The profiles consist of different network settings and equipment that you need when using your computer in different locations.

For more information about Dell QuickSet, right-click the QuickSet icon in the taskbar and select Help.

Dell Wi-Fi Catcher™ Network Locator

The wireless switch on your Dell computer uses the Dell Wi-Fi Catcher Network Locator to scan specifically for WiFi WLAN in your vicinity. For more information about the wireless switch, see "wireless switch" on page 19.

To scan for WiFi WLAN, slide and hold the switch in the "momentary" position for a few seconds. The Wi-Fi Catcher Network Locator functions regardless of whether your computer is turned on or off, in hibernate mode, or in standby mode, as long as the switch is configured through Dell QuickSet or the BIOS (system setup program) to control WiFi network connections.

Because the Wi-Fi Catcher Network Locator is disabled and not configured for use when your computer is shipped to you, you must first use Dell QuickSet to enable and configure the switch to control WiFi network connections.

For more information on the Wi-Fi Catcher Network Locator and to enable the feature through Dell QuickSet, right-click the QuickSet icon in the taskbar and select Help.

Microsoft

Windows Firewall provides basic protection from unauthorized access to your computer while it is connected to the Internet. Windows Firewall is automatically enabled when you run the Network Setup Wizard.

When Windows Firewall is enabled for a network connection, the firewall icon appears with a red background in the Network Connections section of the Control Panel.

NOTE: Enabling Windows Firewall does not reduce the need for virus-checking software.

For more information, click Support Center (click Start→ Help and Support).

56 Setting Up and Using Networks

Windows

Firewall

Start→ Control Panel→ Security→ Windows Firewall

, or access the Help and

Using Multimedia

Playing Media

NOTICE: Do not press down on the media tray when you open or close it. Keep the tray closed when you are

not using the drive.

NOTICE: Do not move the computer while playing media.

Press the eject button on the front of the drive.

Pull out the tray.

Place the disc, label side up, in the center of the tray and snap the disc onto the spindle.

NOTE: If you use a module that shipped with another computer, you need to install the drivers and software

necessary to play DVDs or write data. For more information, see the Drivers and Utilities media (the Drivers and Utilities media is optional and may not be available for your computer or in certain countries).

Using Multimedia 57

Push the tray back into the drive.

To format media for storing data, to create music media, or to copy media, see the media software that came with your computer.

NOTE: Ensure that you follow all copyright laws when you create media.

A CD player includes the following basic buttons:

Play.

Move backward within the current track.

Pause.

Move forward within the current track.

Stop.

Go to the previous track.

Eject.

Go to the next track.

A DVD player includes the following basic buttons:

Stop.

Restart the current chapter.

Play.

Fast forward.

Pause.

Fast reverse.

Advance a single frame while in pause mode.

Go to the next title or chapter.

Continuously play the current title or chapter.

Go to the previous title or chapter.

Eject.

For more information on playing media, click Help on the CD or DVD player (if available).

Copying Media

NOTE: Ensure that you observe all copyright laws when creating media.

58 Using Multimedia

This section applies only to computers that have a CD-RW, DVD+/-RW, or CD-RW/DVD (combo) drive.

NOTE: The types of media drives offered by Dell may vary by country.

The following instructions explain how to make a copy using Roxio Creator Plus - Dell Edition. You can also use Roxio Creator Plus for other purposes, such as creating music CDs from audio files stored on your computer or backing up important data. For help, open Roxio Creator Plus, and then click the question mark icon in the upper-right corner of the window.

How to Copy Media

NOTE: CD-RW/DVD combo drives cannot write to DVD media. If you have a CD-RW/DVD combo drive and you

experience recording problems, check for available software patches on the Sonic support website at sonic.com.

The DVD-writable drives installed in Dell™ computers can write to and read DVD+/-R, DVD+/-RW and DVD+R DL (dual layer) media, but cannot write to and may not read DVD-RAM or DVD-R DL media.

NOTE: Most commercial DVDs have copyright protection and cannot be copied using Roxio Creator Plus.

Open Roxio Creator Plus.

Under the

To copy media:

•

Copy

tab, click

If you have one media drive

Disc Copy

, ensure that the settings are correct, and then click

Disc Copy

. The computer reads your source media and copies the data to a temporary folder on your computer hard drive.

When prompted, insert a blank media into the drive and click

If you have two media drives

• then click

Disc Copy

, select the drive into which you have inserted your source media, and

. The computer copies the data from the source media to the blank one.

Once you have finished copying the source media, the media that you have created automatically ejects.

Using Blank Media

CD-RW drives can write to CD recording media only (including high-speed CD-RW media) while DVD-writable drives can write to both CD and DVD recording media.

Use blank CD-Rs to record music or permanently store data files. After the maximum storage capacity of a CD-R is reached, you cannot write to that CD-R again (see the Sonic documentation for more information). Use blank CD-RWs if you plan to erase, rewrite, or update information on the CD later.

Blank DVD+/-Rs can be used to permanently store large amounts of data. After you create a DVD+/-R disc, you may not be able to write to that disc again if the disc is finalized or closed during the final stage of the disc creation process. Use blank DVD+/-RWs if you plan to erase, rewrite, or update information on the disc later.

Using Multimedia 59

CD-Writable Drives

Media Type Read Write Rewritable

CD-R Yes Yes No

C D- RW Ye s Ye s Ye s

DVD-Writable Drives

Media Type Read Write Rewritable

CD-R Yes Yes No

C D- RW Ye s Ye s Ye s

DVD+R Yes Yes No

DVD-R Yes Yes No

DV D +R W Yes Ye s Ye s

DV D -R W Ye s Ye s Ye s

DVD+R DL Yes Yes No

DVD-R DL Maybe No No

DVD-RAM Maybe No No

Helpful Tips

• Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after you start Roxio Creator Plus and open a Creator project.

• Use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs may not play in many home or car stereos.

• You cannot create audio DVDs with Roxio Creator Plus.

• Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed.

• Commercially available DVD players used in home theater systems may not support all available DVD formats. For a list of formats supported by your DVD player, see the documentation provided with your DVD player or contact the manufacturer.

• Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB file to a blank 650-MB CD. The CD-RW drive needs 1–2 MB of blank space to finalize the recording.

• Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank CDRWs to test music file projects before you record the project permanently to a blank CD-R.

• See the Sonic website at

sonic.com

for additional information.

60 Using Multimedia

Adjusting the Volume

NOTE: When the speakers are muted, you do not hear the media playing.

Open the

Click and drag the bar in the the volume.

For more information on volume control options, click Help in the Volume Control window.

The Volume Meter displays the current volume level, including mute, on your computer. Either click the QuickSet icon in the taskbar and select or deselect Disable On Screen Volume Meter, or press the volume control buttons to enable or disable the Volume Meter on the screen.

1 volume icon 2 Volume Meter 3 mute icon

Volume Control

window.

Volume Control

column and slide it up or down to increase or decrease

When the meter is enabled, adjust the volume with the volume control buttons.

For more information about QuickSet, right-click the icon in the taskbar and click Help.

Adjusting the Picture

If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback, adjust the display properties.

Microsoft® Windows® XP Operating System

Click

Start→

Under

In the drop-down menu under

Click OK.

Control Panel→ Appearance and Themes

Pick a task...

Screen resolution

, click

Change the screen resolution

, click and drag the bar to reduce the resolution setting.

Color quality

, click

Medium (16 bit).

Using Multimedia 61

Microsoft Windows Vista™ Operating System

Click the Windows Vista Start button

Personalization

Under

Personalization

Under

Resolution:

In the drop-down menu under

, click

Adjust Screen Resolution

click and drag the bar to reduce the resolution setting.

Colors

, ,

, click

and click

Medium (16 bit)

Control Panel→

Appearance and

and click OK.

62 Using Multimedia

Using Cards

NOTE: Electrical and electronic devices are sensitive to electrostatic discharge (ESD). If a substantial ESD

occurs, the device may reset and the device software may attempt to reinitialize a connection. If the software is not operational after an ESD occurrence, restart the modem software program.

Card Types

PC Cards

See "PC Card" on page 141 for information on supported PC Cards.

NOTE: A PC Card is not a bootable device.

The PC Card slot has one connector that supports a single Type I or Type II card. The PC Card slot supports CardBus technology and extended PC Cards. "Type" of card refers to its thickness, not its functionality.

ExpressCards

See "PC Card" on page 141 for information on supported ExpressCards.

NOTE: An ExpressCard is not a bootable device.

ExpressCards leverage PC Card technology to provide a fast and convenient way to add memory,

wired and wireless network communications (including Mobile Broadband network [also known as

WWAN] communications), multimedia, and security features to your computer. To use an

ExpressCard in the PC Card slot, you must use an adapter (optional).

Smart Cards

Smart cards provide valuable tools for security, data storage, and special programs (see "Smart Card" on page 67).

Card Blanks

Your computer shipped with a plastic blank installed in the card slots. Blanks protect unused slots from dust and other particles. Save the blank for use when no card is installed in the slots; blanks from other computers may not fit your computer.

To remove a blank, see "Removing a Card or Blank" on page 65.

Using Cards 63

Extended Cards

An extended PC Card (for example, a wireless network adapter) is longer than a standard PC Card and extends outside the computer. Follow these precautions when using extended PC Cards:

• Protect the exposed end of an installed card. Striking the end of the card can damage the system board.

• Always remove an extended PC Card before you pack the computer in its carrying case.

Installing a PC Card or ExpressCard

You can install a PC Card or ExpressCard in the computer while the computer is running. The computer automatically detects the card.

PC Cards and ExpressCards are generally marked with a symbol (such as a triangle or an arrow) to indicate which end to insert into the slot. The cards are keyed to prevent incorrect insertion. If card orientation is not clear, see the documentation that came with the card.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

PC Card

Hold the card with its orientation symbol pointing into the slot and the top side of the card facing up. The latch may need to be in the "in" position before you insert the card.

Slide the card into the slot until the card is completely seated in its connector.

If you encounter too much resistance, do not force the card. Check the card orientation and try again.

The computer recognizes most PC Cards and automatically loads the appropriate device driver. If the configuration program tells you to load the manufacturer's drivers, use the floppy disk or CD that came with the PC Card.

64 Using Cards

ExpressCards

Place the ExpressCard in the adapter (the adapter is included with the ExpressCard).

Install the ExpressCard with the adapter the same way as a PC Card. (See "PC Cards" on page 63)

Removing a Card or Blank

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

NOTICE: Click the icon in the taskbar to select a card and stop it from functioning before you remove it from

the computer. If you do not stop the card in the configuration utility, you could lose data. Do not attempt to eject a card by pulling its cable, if one is attached.

Press the latch and remove the card or blank. For some latches, you must press the latch twice: once to pop the latch out, and then a second time to pop the card out.

Using Cards 65

66 Using Cards

Securing Your Computer

Security Cable Lock

NOTE: Your computer does not ship with a security cable lock.

A security cable lock is a commercially available antitheft device. To use the lock, attach it to the security cable slot on your Dell™ computer. For more information, see the instructions included with the device.

NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot on your

computer.

Smart Card

NOTE: For information on how to secure your computer while traveling, see "Traveling With Your Computer"

on page 139.

NOTE: The smart card feature may not be available on your computer.

Securing Your Computer 67

About Smart Cards

Smart cards are portable credit-card shaped devices with internal integrated circuits. The top surface of the smart card usually contains an embedded processor under the gold contact pad. The combination of the small size and integrated circuits make smart cards valuable tools for security, data storage, and special programs. Using smart cards can improve system security by combining something a user has (the smart card) with something only the user should know (a PIN) to provide more secure userauthentication than passwords alone.

Installing a Smart Card

You can install a smart card in the computer while the computer is running. The computer automatically detects the card.

To install a smart card:

Hold the card so that the gold contact pad is facing upward and pointing toward the smart card slot.

1 gold contact pad 2 smart card (top)

Slide the smart card into the smart card slot until the card is completely seated in its connector. The smart card will protrude approximately 1/2 inch from the slot. The smart card slot is located below the PC Card slot.

If you encounter too much resistance, do not force the card. Check the card orientation and try again.

68 Securing Your Computer

Passwords

Passwords prevent unauthorized access to your computer. When using passwords, observe the following guidelines:

• Choose a password that you can remember, but not one that is easy to guess. For example, do not use the names of family members or pets for passwords.

• It is recommended that you do not write down your password. If you do write it down, however, ensure that the password is stored in a secure place.

• Do not share your password with other people.

• Ensure that people are not watching you when you type your password.

NOTICE: Passwords provide a high level of security for data in your computer or hard drive. However, they are not

foolproof. If you require more security, obtain and use additional forms of protection, such as smart cards, data encryption programs, or PC Cards with encryption features.

Use the User Accounts option in the Control Panel in the Microsoft® Windows® operating system to create user accounts or to change passwords. Once you create a user password, you must enter it each time you turn on or unlock your computer. If you do not enter a password within 2 minutes, the computer returns to its previous operating state.

For more information, see your Windows documentation.

About Passwords

NOTE: Passwords are disabled when you receive your computer.

Securing Your Computer 69

A primary (or system) password, an administrator password, and a hard drive password all prevent unauthorized access to your computer in different ways. The following table identifies types and features of passwords available on your computer.

Type of Password Features

Primary (or system)

Administrator

Hard drive

NOTE: Some hard drives do not support hard drive passwords.

NOTE: Passwords provide a high level of security for data in your computer or hard drive. However, they are not

foolproof. For security, the Dell Latitude

• Protects the computer from unauthorized access

• Gives system administrators or service technicians access to computers for repair or reconfiguration

• Allows you to restrict access to system setup in the same way a primary password restricts access to the computer

• Can be used instead of the primary password

• Helps protect the data on your hard drive from unauthorized access

™ D630/630c ships with a smart card reader.

When using passwords, observe the following guidelines:

• Choose passwords that you can remember, but not ones that are easy to guess. For example, do not use the names of family members or pets for passwords.

• It is recommended that you do not write down passwords. If you do write it down, however, ensure that the password is stored in a secure place.

• Do not share passwords with other people.

• Ensure that people are not watching you when you type your password(s).

NOTICE: Passwords provide a high level of security for data in your computer or hard drive. However, they are not

foolproof. If you require more security, obtain and use additional forms of protection, such as smart cards, data encryption programs, or PC Cards with encryption features.

If you forget any of your passwords, contact Dell (see "Contacting Dell" on page 154). For your protection, Dell technical support staff will ask you for proof of your identity to ensure that only an authorized person can use the computer.

Using a Primary (or System) Password

The primary password allows you to protect the computer from unauthorized access.

When you first start your computer, you must assign a primary password at the prompt.

If you do not enter a password within 2 minutes, the computer returns to its previous operating state.

NOTICE: If you disable the administrator password, the primary password is also disabled.

To add or change passwords, access User Accounts from the Control Panel.

70 Securing Your Computer

If you have assigned an administrator password, you can use it instead of the primary password. The computer does not specifically prompt you for the administrator password.

Using an Administrator Password

The administrator password is designed to give system administrators or service technicians access to computers for repair or reconfiguration. The administrators or technicians can assign identical administrator passwords to groups of computers, allowing you to assign a unique primary password.

To set or change administrator passwords, access User Accounts from the Control Panel.

When you set an administrator password, the Configure Setup option becomes available in system setup. The Configure Setup option allows you to restrict access to system setup in the same way that a primary password restricts access to the computer.

The administrator password can be used instead of the primary password. Whenever you are prompted to enter the primary password, you can enter the administrator password.

NOTICE: If you disable the administrator password, the primary password is also disabled.

NOTE: The administrator password provides access to the computer, but it does not provide access to the hard

drive when a hard drive password is assigned.

If you forget the primary password and do not have an administrator password assigned, or if you have both a primary and an administrator password assigned but forget them both, contact your system administrator or contact Dell (see "Obtaining Assistance" on page 149).

Using a Hard Drive Password

The hard drive password helps protect the data on your hard drive from unauthorized access.

To assign or change a hard drive password, enter system setup (see "System Setup Program" on page 103).

After assigning a hard drive password, you must enter it each time you turn on the computer and each time you restore the computer to normal operation from standby mode.

If the hard drive password is enabled, you must enter it each time you turn on the computer: A message appears asking for the hard drive password.

To continue, enter your password (with no more than eight characters) and press <Enter>.

If you do not enter a password within two minutes, the computer returns to its previous operating state.

If you enter the wrong password, a message tells you that the password is invalid. Press <Enter> to try again.

If you do not enter the correct password in three attempts, the computer tries to start from another bootable device if the Boot First Device option in system setup is set to allow start-up from another device. If the Boot First Device option is not set to allow the computer to start from another device, the computer returns to the operating state it was in when you turned it on.

If the hard drive password, the external hard-drive password, and the primary password are the same, the computer prompts you only for the primary password. If the hard drive password is different from the primary password, the computer prompts you for both. Two different passwords provide greater security.

Securing Your Computer 71

NOTE: The administrator password provides access to the computer, but it does not provide access to the hard

drive when a hard drive password is assigned.

Trusted Platform Module (TPM)

NOTE: The TPM feature may not be supported in all countries.

NOTE: The TPM feature supports encryption only if the operating system supports TPM. For more information, see

the TPM software documentation and the help files that came with the software.

TPM is a hardware-based security feature that can be used to create and manage computer-generated encryption keys. When combined with security software, the TPM enhances existing network and computer security by enabling features such as file protection capabilities and protected e-mail. The TPM feature is enabled through a system setup option.

NOTICE: To secure your TPM data and encryption keys, follow the backup procedures documented in the

Broadcom Secure Foundation Getting Started Guide. In the event of these backups being incomplete, lost, or damaged, Dell will be unable to assist in the recovery of encrypted data.

Enabling the TPM Feature

Enable the TPM software:

Restart the computer and press <F2> during the Power On Self Test to enter the system setup program.

Select

Security→

Under

TPM Security

Press <Esc> to exit the setup program.

If prompted, click

Activate the TPM setup program:

Restart the computer and press <F2> during the Power On Self Test to enter the system setup program.

Select

Security→

Under

TPM Activation

TPM Security

and press <Enter>.

, select On.

Save/Exit

TPM Activation

, select

Activate

and press <Enter>.

NOTE: You only need to activate the program once.

Once the process is complete, the computer either restarts automatically or prompts you to restart

your computer.

Security Management Software

The security management software is designed to utilize four different features to help you secure your computer:

• Log-in management

72 Securing Your Computer

• Pre-boot authentication (using a fingerprint reader, smart card, or password)

• Encryption

• Private information management

Activating the Security Management Software

NOTE: You must first enable the TPM in order for the security management software to have full functionality.

Enable the TPM feature (see "Enabling the TPM Feature" on page 72).

Load the security management software:

Turn on (or restart) your computer.

When the DELL™ logo appears, press <F2> immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.

In the drop-down menu, select icons for the software components on the computer desktop.

Press <Esc> to exit the setup program.

If prompted, click

Save/Exit

Wave EMBASSY Trust Suite

and press <Enter> to create the

Using the Security Management Software

For information about how to use the software and the different security features, see the Getting Started Guide for the software:

Click Start

→

All Programs→ Wave EMBASSY Trust Suite→ Getting Started Guide

Computer Tracking Software

Computer tracking software may enable you to locate your computer if it is lost or stolen. The software is optional and may be purchased when you order your Dell™ computer, or you can contact your Dell sales representative for information about this security feature.

NOTE: Computer tracking software may not be available in certain countries.

NOTE: If you have computer tracking software and your computer is lost or stolen, you must contact the company

that provides the tracking service to report the missing computer.

If Your Computer Is Lost or Stolen

• Call a law enforcement agency to report the lost or stolen computer. Include the Service Tag in your description of the computer. Ask that a case number be assigned and write down the number, along with the name, address, and phone number of the law enforcement agency. If possible, obtain the name of the investigating officer.

Securing Your Computer 73

NOTE: If you know where the computer was lost or stolen, call a law enforcement agency in that area. If you do not

know, call a law enforcement agency where you live.

• If the computer belongs to a company, notify the security office of the company.

• Contact Dell customer service to report the missing computer. Provide the computer Service Tag, the case number, and the name, address, and phone number of the law enforcement agency to which you reported the missing computer. If possible, give the name of the investigating officer.

The Dell customer service representative will log your report under the computer Service Tag and record the computer as missing or stolen. If someone calls Dell for technical assistance and gives your Service Tag, the computer is identified automatically as missing or stolen. The representative will attempt to get the phone number and address of the caller. Dell will then contact the law enforcement agency to which you reported of the missing computer.

74 Securing Your Computer

Cleaning Your Computer

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

Computer, Keyboard, and Display

CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet and remove any

installed batteries. Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances.

• Use a can of compressed air to remove dust from between the keys on the keyboard.

NOTICE: To avoid damaging the computer or display, do not spray cleaning solution directly onto the display. Only

use products specifically designed for cleaning displays, and follow the instructions that are included with the product.

• Moisten a soft, lint-free cloth with either water or a display cleaner, and wipe the display until it is clean.

NOTICE: To prevent damage to the antiglare coating, do not wipe the display with soap or alcohol.

• Moisten a soft, lint-free cloth with water and wipe the computer and keyboard. Do not allow water from the cloth to seep between the touch pad and the surrounding palm rest.

• To clean your monitor screen, lightly dampen a soft, clean cloth with water. You can also use a special screen-cleaning tissue or solution suitable for the monitor’s antistatic coating.

• Wipe the keyboard, computer, and monitor plastics with a soft cleaning cloth moistened with a solution of three parts water and one part dishwashing detergent.

Do not soak the cloth or let water drip inside your computer or keyboard.

Touch Pad

Shut down and turn off your computer.

Disconnect any attached devices from the computer and from their electrical outlets.

Remove any installed batteries (see "Replacing the Battery" on page 38).

Moisten a soft, lint-free cloth with water, and wipe it gently across the surface of the touch pad. Do not allow water from the cloth to seep between the touch pad and the surrounding palm rest.

Mouse

NOTICE: Disconnect the mouse from the computer before cleaning the mouse

If your screen cursor skips or moves abnormally, clean the mouse.

Cleaning a Non-Optical Mouse

Clean the outside casing of the mouse with a cloth moistened with a mild cleaning solution.

Turn the retainer ring on the underside of your mouse counterclockwise, and then remove the ball.

Wipe the ball with a clean, lint-free cloth.

Blow carefully into the ball cage or use a can of compressed air to dislodge dust and lint.

If the rollers inside the ball cage are dirty, clean the rollers with a cotton swab moistened lightly with isopropyl alcohol.

Recenter the rollers in their channels if they are misaligned. Ensure that fluff from the swab is not left on the rollers.

Replace the ball and retainer ring, and turn the retainer ring clockwise until it clicks into place.

Cleaning an Optical Mouse

Clean the outside casing of the mouse with a cloth moistened with a mild cleaning solution.

Floppy Drive

NOTICE: Do not attempt to clean drive heads with a swab. You might accidentally misalign the heads which

prevents the drive from operating.

Clean your floppy drive using a commercially available cleaning kit. These kits contain pretreated floppy disks to remove contaminants that accumulate during normal operation.

CDs and DVDs

NOTICE: Always use compressed air to clean the lens in the CD/DVD drive, and follow the instructions that come

with the compressed-air product. Never touch the lens in the drive.

If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning the discs.

Hold the disc by its outer edge. You can also touch the inside edge of the center hole.

NOTICE: To avoid damaging the surface, do not wipe in a circular motion around the disc.

With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight line from the center to the outer edge of the disc.

For stubborn dirt, try using water or a diluted solution of water and mild soap. You can also purchase commercial products that clean discs and provide some protection from dust, fingerprints, and scratches. Cleaning products for CDs are also safe to use on DVDs.

Troubleshooting

Dell™ Technical Update Service

The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications.

To enroll for the Dell Technical Update service, go to http://support.dell.com/technicalupdate.

Dell Diagnostics

Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 153) as you complete these checks.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Lockups and Software Problems" on page 89 and run the Dell Diagnostics before you contact Dell for technical assistance.

It is recommended that you print these procedures before you begin.

NOTICE: The Dell Diagnostics works only on Dell™ computers.

NOTE: The Drivers and Utilities media is optional and may not ship with your computer.

Enter the System Setup Program (see "System Setup Program" on page 103), review your computer’s configuration information, and ensure that the device you want to test displays in system setup and is active.

Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media.

Starting the Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display a screen image, contact Dell (see "Contacting Dell" on page 154).

If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. Ensure the computer is connected to a known good electrical outlet.

Troubleshooting 77

Turn on (or restart) your computer.

Diagnostics can be invoked one of two ways:

When the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the boot menu and press <Enter>.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the

Microsoft

NOTE: Before attempting option B, the computer must be powered down completely.

Press and hold the <Fn> key while powering the computer on.

NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell

Diagnostics from the Drivers and Utilities media.

Windows® desktop; then, shut down your computer and try again.

The computer runs the Pre-boot System Assessment, a series of initial tests of your system board, keyboard, display, memory, hard drive, etc.

• During the assessment, answer any questions that appear.

• If a failure is detected, the computer stops and beeps. To stop the assessment and restart the

computer, press <N>; to continue to the next test, press <Y>; to retest the component that failed, press <R>.

• If failures are detected during the Pre-boot System Assessment, write down the error code(s) and

contact Dell.

If the Pre-boot System Assessment completes successfully, you will receive the following message:

Booting Dell Diagnostic Utility Partition. Press any key to continue.

Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.

Starting the Dell Diagnostics from the Drivers and Utilities Media

Insert the

Shut down and restart the computer.

When the DELL logo appears, press <F12> immediately.

Drivers and Utilities

media.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the

Microsoft

NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots

according to the devices specified in the system setup program.

When the boot device list appears, highlight press <Enter>.

Select the

Ty p e 1 to start the media menu and press <Enter> to proceed.

Select

Boot from CD-ROM

Run the 32 Bit Dell Diagnostics

the version appropriate for your computer.

78 Troubleshooting

Windows® desktop; then, shut down your computer and try again.

IDE CD-ROM DeviceCD/DVD/CD-RW Drive

option from the menu that appears and press <Enter>.

from the numbered list. If multiple versions are listed, select

and

When the Dell Diagnostics

Main Menu

appears, select the test you want to run.

Dell Diagnostics Main Menu

After the Dell Diagnostics loads and the you want.

Option Function

Express Test Performs a quick test of devices. This test typically takes

10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly.

Extended Test Performs a thorough check of devices. This test typically

takes 1 hour or more and requires you to answer questions periodically.

Custom Test Tests a specific device. You can customize the tests you

want to run.

Symptom Tree Lists the most common symptoms encountered and

allows you to select a test based on the symptom of the problem you are having.

If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen.

If you cannot resolve the error condition, contact Dell (see "Obtaining Assistance" on page 149).

Main Menu

screen appears, click the button for the option

NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell,

technical support will ask for your Service Tag.

If you run a test from the

Custom Test

Symptom Tree

option, click the applicable tab described in

the following table for more information.

Ta b Function

Results Displays the results of the test and any error conditions

encountered.

Errors Displays error conditions encountered, error codes, and

the problem description.

Help Describes the test and may indicate requirements for

running the test.

Troubleshooting 79

Ta b Function (continued)

Configuration Displays your hardware configuration for the selected

device.

The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer.

Parameters Allows you to customize the test by changing the test

settings.

When the tests are completed, if you are running the Dell Diagnostics from the

Drivers and Utilities

media, remove the media.

When the tests are complete, close the test screen to return to the Diagnostics and restart the computer, close the

Main Menu

screen.

Main Menu

screen. To exit the Dell

Dell Support Utility

The Dell Support Utility is installed on your computer and available from the Dell Support icon on the taskbar or from the Start button. Use this support utility for self-support information, software updates, and health scans of your computing environment.

Accessing the Dell Support Utility

Access the Dell Support Utility from the Dell Support icon on the taskbar or from the Start menu.

If the Dell Support icon does not appear in your taskbar:

Click the

Click

Ensure that the

NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the

software.

Start

button and point to

Dell Support

Show icon on the taskbar

and point to

Programs

Dell Support Settings

option is checked.

The Dell Support Utility is customized for your computing environment.

The Dell Support icon in the taskbar functions differently when you click, double-click, or right-click the icon.

Clicking the Dell Support Icon

Click or right-click the icon to perform the following tasks:

• Check your computing environment

80 Troubleshooting

• View the Dell Support Utility settings

• Access the help file for the Dell Support Utility

• View frequently asked questions

• Learn more about the Dell Support Utility

• Turn the Dell Support Utility off

Double-Clicking the Dell Support Icon

Double-click the icon to manually check your computing environment, view frequently asked questions, access the help file for the Dell Support Utility, and view Dell Support settings.

For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell Support screen.

Drive Problems

Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 153) as you complete these checks.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

NSURE THAT MICROSOFT

Computer. If the floppy, CD, or DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

TEST THE DRIVE —

• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.

• Insert a bootable floppy disk and restart the computer.

CLEAN THE DRIVE OR DISK.

NSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE.

HECK THE CABLE CONNECTIONS.

HECK FOR HARDWARE INCOMPATIBILITIES.

UN THE DELL DIAGNOSTICS —

WINDOWS® RECOGNIZES THE DRIVE — Click the Start button and click My

See "Dell Diagnostics" on page 77.

Media drive problems

NOTE: High-speed media drive vibration is normal and may cause noise, which does not indicate a defect in the

drive or the media.

NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.

Troubleshooting 81

Problems writing to a CD/DVD-RW drive

CLOSE OTHER PROGRAMS — The CD/DVD-RW drive must receive a steady stream of data when writing.

If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVDRW.

TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD/DVD-RW DISC — Search for the

keyword standby in the Windows Help and Support Center for information on power management modes. To access the Help and Support Center, click Start→ Help and Support.

CHANGE THE WRITE SPEED TO A SLOWER RATE — See the help files for your media creation software.

If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray

Ensure that the computer is shut down.

Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until the tray is partially ejected.

Gently pull out the tray until it stops.

If you hear an unfamiliar scraping or grinding sound

• Ensure that the sound is not caused by the program that is running.

• Ensure that the disk or disc is inserted properly.

Hard drive problems

ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON — A hot hard drive may prevent the operating

system from starting. Try allowing the computer to return to room temperature before turning it on.

RUN CHECK DISK —

Click the

Right-click

Click

Click the

Under

Click

Start

button and click

Local Disk C:

Properties

Error-checking

Scan for and attempt recovery of bad sectors

Start

To ol s

tab.

, click

My Computer

Check Now

E-Mail, Modem, and Internet Problems

Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 153) as you complete these checks.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

82 Troubleshooting

NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to

a digital telephone network.

HECK THE MICROSOFT OUTLOOK

EXPRESS SECURITY SETTINGS — If you cannot open your e-mail

attachments:

In Outlook Express, click

Click

Do not allow attachments

CHECK THE TELEPHONE LINE CONNECTION.

HECK THE TELEPHONE JACK.

ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK.

SE A DIFFERENT TELEPHONE LINE —

Tools

, click

Options

, and then click

Security

to remove the checkmark.

•Verify that the telephone line is connected to the jack on the

modem. (The jack has either a green label or a connector-shaped icon next to it.)

• Ensure that you hear a click when you insert the telephone line connector into the modem.

• Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.

• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.

RUN THE MODEM DIAGNOSTIC TOOL — Click the Start button, point to All Programs and then click

Modem Diagnostic Tool. Follow the instructions on the screen to identify and resolve modem problems.

VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —

Click the

Click

Click the

Click the COM port for your modem.

Click

Start

button and click

Control Panel

Printers and Other Hardware

Phone and Modem Options

Modems

Properties

tab.

, click the

Diagnostics

tab, and then click

Query Modem

to verify that the modem is

communicating with Windows.

If all commands receive responses, the modem is operating properly.

ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — Ensure that you have subscribed to an Internet

provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service provider.

SCAN THE COMPUTER FOR SPYWARE — If you are experiencing slow computer performance, you

frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.

Troubleshooting 83

Error Messages

Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 153) as you complete these checks.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.

AUXILIARY DEVICE FAILURE — The touch pad, track stick, or external mouse may be faulty. For an external

mouse, check the cable connection. Enable the Pointing Device option in the system setup program. If the problem persists, contact Dell (see "Obtaining Assistance" on page 149).

BAD COMMAND OR FILE NAME — Ensure that you have spelled the command correctly, put spaces in the

proper place, and used the correct pathname.

CACHE DISABLED DUE TO FAILURE — The primary cache internal to the microprocessor has failed. Contact

Dell (see "Obtaining Assistance" on page 149).

CD DRIVE CONTROLLER FAILURE — The CD drive does not respond to commands from the computer (see

"Dell Support Utility" on page 80).

DATA ERROR — The hard drive cannot read the data (see "Dell Support Utility" on page 80).

DECREASING AVAILABLE MEMORY — One or more memory modules may be faulty or improperly seated.

Reinstall the memory modules and, if necessary, replace them (see "Memory Problems" on page 90).

DISK C: FAILED INITIALIZATION — The hard drive failed initialization. Run the hard drive tests in the Dell

Diagnostics (see "Dell Diagnostics" on page 77).

DRIVE NOT READY — The operation requires a hard drive in the bay before it can continue. Install a hard

drive in the hard drive bay (see "Drive Problems" on page 81).

ERROR READING PCMCIA CARD — The computer cannot identify the PC Card. Reinsert the card or try

another PC Card (see "Installing a PC Card or ExpressCard" on page 64).

EXTENDED MEMORY SIZE HAS CHANGED — The amount of memory recorded in NVRAM does not match

the memory installed in the computer. Restart the computer. If the error appears again, contact Dell (see "Obtaining Assistance" on page 149).

THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE — The file that you are trying to copy is

too large to fit on the disk, or the disk is too full. Try copying the file to a different disk or use a larger capacity disk.

A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | — Do not use these

characters in filenames.

GATE A20 FAILURE — A memory module may be loose. Reinstall the memory modules and, if necessary,

replace them (see "Memory Problems" on page 90).

GENERAL FAILURE — The operating system is unable to carry out the command. The message is usually

followed by specific information—for example, Printer out of paper. Take the appropriate action.

84 Troubleshooting

HARD-DISK DRIVE CONFIGURATION ERROR — The computer cannot identify the drive type. Shut down the

computer, remove the hard drive (see "Hard drive problems" on page 82), and boot the computer from media. Then shut down the computer, reinstall the hard drive, and restart the computer. Run the HardDisk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 77).

HARD-DISK DRIVE CONTROLLER FAILURE 0— The hard drive does not respond to commands from the

computer. Shut down the computer, remove the hard drive (see "Hard drive problems" on page 82), and boot the computer from media. Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 77).

HARD-DISK DRIVE FAILURE — The hard drive does not respond to commands from the computer. Shut

down the computer, remove the hard drive (see "Hard drive problems" on page 82), and boot the computer from media. Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 77).

HARD-DISK DRIVE READ FAILURE — The hard drive may be defective. Shut down the computer, remove

the hard drive (see "Hard drive problems" on page 82), and boot the computer from media. Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 77).

INSERT BOOTABLE MEDIA — The operating system is trying to boot to nonbootable media. Insert bootable

media.

INVALID CONFIGURATION INFORMATION-PLEASE RUN SYS T E M SETUP PROGRAM — The system configuration

information does not match the hardware configuration. The message is most likely to occur after a memory module is installed. Correct the appropriate options in the system setup program (see "System Setup Program" on page 103).

KEYBOARD CLOCK LINE FAILURE — For external keyboards, check the cable connection. Run the Keyboard

Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 77).

KEYBOARD CONTROLLER FAILURE — For external keyboards, check the cable connection. Restart the

computer, and avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 77).

KEYBOARD DATA LINE FAILURE — For external keyboards, check the cable connection. Run the Keyboard

Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 77).

KEYBOARD STUCK KEY FAILURE — For external keyboards or keypads, check the cable connection. Restart

the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics (see "Dell Diagnostics" on page 77).

MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A memory module may be

faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Memory Problems" on page 90.

MEMORY ALLOCATION ERROR — The software you are attempting to run is conflicting with the operating

system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appears, see the software documentation.

Troubleshooting 85

MEMORY DATA LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A memory module may be

faulty or improperly seated. Reinstall the memory modules (see "Memory Problems" on page 90) and, if necessary, replace them.

MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A memory module

may be faulty or improperly seated. Reinstall the memory modules (see "Memory Problems" on page 90) and, if necessary, replace them.

MEMORY ODD/ EVEN LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A memory module may

be faulty or improperly seated. Reinstall the memory modules (see "Memory Problems" on page 90) and, if necessary, replace them.

MEMORY WRITE/ READ FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A memory module may be

faulty or improperly seated. Reinstall the memory modules (see "Memory Problems" on page 90) and, if necessary, replace them.

NO BOOT DEVICE AVAILABLE — The computer cannot find the hard drive. If the hard drive is your boot

device, ensure that the drive is installed, properly seated, and partitioned as a boot device.

NO BOOT SECTOR ON HARD DRIVE — The operating system may be corrupted. Contact Dell (see

"Obtaining Assistance" on page 149).

NO TIMER TICK INTERRUPT — A chip on the system board may be malfunctioning. Run the System Set

tests in the Dell Diagnostics (see "Dell Diagnostics" on page 77).

NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND TRY AGAIN — You have too many

programs open. Close all windows and open the program that you want to use.

OPERATING SYSTEM NOT FOUND — Reinstall the hard drive (see "Drive Problems" on page 81). If the

problem persists, contact Dell (see "Obtaining Assistance" on page 149).

OPTIONAL ROM BAD CHECKSUM — The optional ROM apparently failed. Contact Dell (see "Obtaining

Assistance" on page 149).

A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to open is missing an essential

file. Remove and then reinstall the program.

Click the Start button and click

Click

Add or Remove Programs

Select the program you want to remove.

Click

Remove

See the program documentation for installation instructions.

SECTOR NOT FOUND — The operating system cannot locate a sector on the hard drive. You may have a

Change/Remove

Control Panel

and follow the prompts on the screen.

defective sector or corrupted FAT on the hard drive. Run the Windows error-checking utility to check the file structure on the hard drive. For instructions, access the Help and Support Center (click Start→ Help and Support). If a large number of sectors are defective, back up the data (if possible), and then reformat the hard drive.

SEEK ERROR — The operating system cannot find a specific track on the hard drive.

86 Troubleshooting

SHUTDOWN FAILURE — A chip on the system board may be malfunctioning. Run the System Set tests in

the Dell Diagnostics (see "Dell Diagnostics" on page 77).

TIME- OF-DAY CLOCK LOST POWER — System configuration settings are corrupted. Connect your computer

to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system setup program. Then immediately exit the program. If the message reappears, contact Dell (see "Obtaining Assistance" on page 149).

TIME- OF-DAY CLOCK STOPPED — The reserve battery that supports the system configuration settings may

require replacement (see "Coin-Cell Battery" on page 120).

TIME- OF-DAY NOT SET-PLEASE RUN THE SYST E M SETUP PROGRAM — The time or date stored in the system

setup program does not match the system clock. Correct the settings for the Date and Time options (see "System Setup Program" on page 103).

TIMER CHIP COUNTER 2 FAILED — A chip on the system board may be malfunctioning. Run the System

Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 77).

UNEXPECTED INTERRUPT IN PROTECTED MODE — The keyboard controller may be malfunctioning, or a

memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 77).

X :\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY — Insert a disk into the drive and try again.

WARNING: BATTERY IS CRITICALLY LOW — The battery is running out of charge. Replace the battery, or

connect the computer to an electrical outlet. Otherwise, activate hibernate mode or shut down the computer.

IEEE 1394 Device Problems

Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 153) as you complete these checks.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

NSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS —

Click the

Click

Start

button and click

Control Panel

Printers and Other Hardware

If your IEEE 1394 device is listed, Windows recognizes the device.

IF YOU HAVE PROBLEMS WITH A DELL- PROVIDED IEEE 1394 DEVICE —

F YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL —

Contact Dell (

NSURE THAT THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE CONNECTOR.

see "Obtaining Assistance" on page 149)

or the IEEE 1394 device manufacturer.

Troubleshooting 87

Keyboard Problems

Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 153) as you complete these checks.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

NOTE: Use the integrated keyboard when running the Dell Diagnostics or the system setup program. When you

attach an external keyboard, the integrated keyboard remains fully functional.

External Keyboard problems

NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional.

HECK THE KEYBOARD CABLE — Shut down the computer. Disconnect the keyboard cable and check it for

damage, and firmly reconnect the cable.

If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the computer.

CHECK THE EXTERNAL KEYBOARD —

Shut down the computer, wait 1 minute, and turn it on again.

Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.

From the Windows desktop, click the

Notepad

Type some characters on the external keyboard and verify that they appear on the display.

If you cannot verify these steps, you may have a defective external keyboard.

Start

button, point to

Programs

, point to

Accessories

, and click

TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD, CHECK THE INTEGRATED KEYBOARD —

Shut down the computer.

Disconnect the external keyboard.

Turn on the computer.

From the Windows desktop, click the

Notepad

Type some characters on the internal keyboard and verify that they appear on the display.

Start

button, point to

Programs

, point to

Accessories

If the characters appear now but did not with the external keyboard, you may have a defective external keyboard. Contact Dell (see "Obtaining Assistance" on page 149).

RUN THE KEYBOARD DIAGNOSTICS TESTS — Run the PC-AT Compatible Keyboards tests in the Dell

Diagnostics (see "Dell Diagnostics" on page 77). If the tests indicate a defective external keyboard, contact Dell (see "Obtaining Assistance" on page 149).

88 Troubleshooting

, and click

Unexpected characters

DISABLE THE NUMERIC KEYPAD — Press <Num Lk> to disable the numeric keypad if numbers are

displayed instead of letters. Verify that the numbers lock light is not lit.

Lockups and Software Problems

Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 153) as you complete these checks.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

The computer does not start up

ENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET.

The computer stops responding

NOTICE: You might lose data if you are unable to perform an operating system shutdown.

URN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or

moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

A program stops responding or crashes repeatedly

NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.

ND THE PROGRAM —

Press <Ctrl><Shift><Esc> simultaneously.

Click

Task Manager

Click the program that is no longer responding.

Click

End Task

CHECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program.

A program is designed for an earlier Microsoft® Windows® operating system

RUN THE PROGRAM COMPATIBILITY WIZARD — The Program Compatibility Wizard configures a program

so it runs in an environment similar to non-Windows operating system environments.

Click

Start→

Follow the instructions on the screen.

All Programs→ Accessories→

Program Compatibility Wizard→ Next

Troubleshooting 89

A solid blue screen appears

TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or

moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

Memory Problems

Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 153) as you complete these checks.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —

• Save and close any open files and exit any open programs you are not using to see if that resolves the problem.

• See the software documentation for minimum memory requirements. If necessary, install additional memory (s

• Reseat the memory modules to ensure that your computer is successfully communicating with the memory (see "Memory Problems" on page 90).

90 Troubleshooting

ee "Memory Problems" on page 90).

• Run the Dell Diagnostics (see "Dell Diagnostics" on page 77).

IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —

• Reseat the memory modules (see "Memory Problems" on page 90) to ensure that your computer is successfully communicating with the memory.

• Ensure that you are following the memory installation guidelines (see "Memory Problems" on page 90).

• Run the Dell Diagnostics

(see "Dell Diagnostics" on page 77)

Network Problems

Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 153) as you complete these checks.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

General

CHECK THE NETWORK CABLE CONNECTOR — Ensure that the network cable is firmly inserted into both the

network connector on the back of the computer and the network connector.

CHECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR — No light indicates that no network

communication exists. Replace the network cable.

RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN.

HECK YOUR NETWORK SETTINGS — Contact your network administrator or the person who set up your

network to verify that your network settings are correct and that the network is functioning.

Wireless Local Area Network (WLAN)

For information about troubleshooting wireless local area networks, see "Wireless Local Area Network" on page 50.

Mobile Broadband (Wireless Wide Area Network)

NOTE: The Dell Mobile Broadband Card Utility user’s guide is available through the Windows Help and Support

Center. To access the Help and Support Center, click Start Mobile Broadband Card Utility user’s guide from support.dell.com.

NOTE: Remove any network cables from the computer and disable the WLAN card. To disable the WLAN card,

→

click Start

NOTE: The icon appears on the Windows desktop if the computer has a Dell Mobile Broadband card

installed. Double-click the icon to launch the utility. Once the utility has launched, the icon appears in the notification area.

Connect To→ Wireless Network Connection→ Disable.

→

Help and Support. You can also download the Dell

Troubleshooting 91

CANNOT CONNECT — The Dell Mobile Broadband Card must be activated on the network in order to

connect. Once the Dell Mobile Broadband Card Utility has been launched, position the mouse over the

icon in the taskbar to read the status of the connection. If the status indicates the mobile broadband card is not activated, see "Activate your Mobile Broadband card" on page 92 for more information. If problems persist, contact your Mobile Broadband service carrier for details on your plan.

CHECK YOUR MOBILE BROADBAND NETWORK SERVICE — Contact your Mobile Broadband service carrier to

verify coverage plan and supported services.

CHECK THE STATUS IN THE DELL MOBILE BROADBAND CARD UTILITY — Click the icon on the Windows

desktop to launch the utility. Check the status in the main window:

•

No card detected

•

Radio Off

– Ensure the Mobile Broadband card is enabled by viewing the status in the Dell Mobile

Broadband Card Utility. If the card is disabled, enable the Mobile Broadband card by clicking the

Radio On

•

Searching

button in the main screen of the Dell Mobile Broadband Card Utility.

– The Dell Mobile Broadband Card Utility has not yet located a Mobile Broadband

– Restart the computer and launch the utility again.

Tu r n

network. If the searching state persists, ensure that the signal strength is adequate.

•

No service

– The Dell Mobile Broadband Card Utility did not locate a Mobile Broadband network. Ensure that the signal strength is adequate. Restart the Dell wireless utility or contact your Mobile Broadband network provider.

Check your Mobile Broadband Network Service

•

– Contact your Mobile Broadband

network service provider to verify coverage plan and supported services.

ACTIVATE YOUR MOBILE BROADBAND CARD — Before you connect to the Internet, you must activate the

Mobile Broadband service through your cellular service provider. For instructions and for additional information about using the Dell Mobile Broadband Card Utility, see the user's guide available through the Windows Help and Support Center (click Start→ Help and Support). The user's guide is also available on the Dell Support website at support.dell.com and on the media included with your Mobile Broadband card if you purchased the card separately from your computer.

PC Card Problems

Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 153) as you complete these checks.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

HECK THE CARD — Ensure that the card is properly inserted into the connector.

ENSURE THAT THE CARD IS RECOGNIZED BY WINDOWS — Double-click the Safely Remove Hardware icon

in the Windows taskbar. Ensure that the card is listed.

IF YOU HAVE PROBLEMS WITH A DELL- PROVIDED CARD — Contact Dell (see "Obtaining Assistance" on

page 149).

IF YOU HAVE PROBLEMS WITH A CARD NOT PROVIDED BY DELL — Contact the card manufacturer.

92 Troubleshooting

Power Problems

Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 153) as you complete these checks.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

HECK THE POWER LIGHT — When the power light is lit or blinking, the computer has power. If the power

light is blinking, the computer is in standby mode—press the power button to exit standby mode. If the light is off, press the power button to turn on the computer.

CHARGE THE BATTERY — The battery charge may be depleted.

Reinstall the battery.

Use the AC adapter to connect the computer to an electrical outlet.

Turn on the computer.

NOTE: Battery operating time (the time the battery can hold a charge) decreases over time. Depending on how

often the battery is used and the conditions under which it is used, you may need to purchase a new battery during the life of your computer.

HECK THE BATTERY STATUS LIGHT — If the battery status light flashes orange or is a steady orange the

battery charge is low or depleted. Connect the computer to an electrical outlet.

If the battery status light flashes green and orange, the battery is too hot to charge. Shut down the computer, disconnect the computer from the electrical outlet, and then let the battery and computer cool to room temperature.

If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell (see "Obtaining Assistance" on page 149).

CHECK THE BATTERY TEMPERATURE — If the battery temperature is below 0° C (32° F), the computer will

not start up.

TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another

device, such as a lamp.

CHECK THE AC ADAPTER — Check the AC adapter cable connections. If the AC adapter has a light,

ensure that the light is on.

CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET — Bypass power protection devices, power

strips, and the extension cable to verify that the computer turns on.

ELIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, halogen lamps, or other

appliances.

ADJUST THE POWER PROPERTIES — See "Configuring Power Management Settings" on page 37.

RESEAT THE MEMORY MODULES — If the computer power light turns on but the display remains blank,

reinstall the memory modules (see "Memory Problems" on page 90).

Troubleshooting 93

Ensuring Sufficient Power for Your Computer

Your computer is designed to use a 65-W or higher AC adapter.

Using AC adapters that are less-powerful than 65 W will cause you to receive a

WARNING message.

Docking Power Considerations

Due to the extra power consumption when a computer is docked to the Dell D/Dock, normal computer operation is not possible on battery power alone. Ensure that the AC adapter is connected to your computer when the computer is docked to the Dell D/Dock.

Docking While the Computer Is Running

If a computer is connected to the Dell D/Dock or Dell D/Port while the computer is running, presence of the docking device is ignored until the AC adapter is connected to the computer.

AC Power Loss While the Computer Is Docked

If a computer loses AC power while docked to the Dell D/Dock or Dell D/Port, the computer immediately goes into low-performance mode.

Printer Problems

Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 153) as you complete these checks.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.

NSURE THAT THE PRINTER IS TURNED ON.

HECK THE PRINTER CABLE CONNECTIONS —

• See the printer documentation for cable connection information.

• Ensure that the printer cables are securely connected to the printer and the computer.

TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another

device, such as a lamp.

VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS —

Click the

Click

If the printer is listed, right-click the printer icon.

Click

port(s): port(s):

Start

button, click

Control Panel

View installed printers or fax printers

Properties

setting is setting is

and click the

Ports LPT1 (Printer Port) USB

tab. For a parallel printer, ensure that the

. For a USB printer, ensure that the

, and then click

Printers and Other Hardware

Print to the following

94 Troubleshooting

REINSTALL THE PRINTER DRIVER — See the printer documentation for instructions.

Scanner Problems

Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 153) as you complete these checks.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.

HECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup and troubleshooting

information.

UNLOCK THE SCANNER — Ensure that your scanner is unlocked if it has a locking tab or button.

RESTART THE COMPUTER AND TRY THE SCANNER AGAIN.

HECK THE CABLE CONNECTIONS —

• See the scanner documentation for cable connection information.

• Ensure that the scanner cables are securely connected to the scanner and the computer.

VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS —

Click

Start→

Click

Scanners and Cameras

If your scanner is listed, Windows recognizes the scanner.

Control Panel→

Printers and Other Hardware

REINSTALL THE SCANNER DRIVER — See the scanner documentation for instructions.

Sound and Speaker Problems

Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 153) as you complete these checks.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

No sound from integrated speakers

ADJUST THE WINDOWS VOLUME CONTROL — Double-click the speaker icon in the lower-right corner of

your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the volume, bass, or treble controls to eliminate distortion.

ADJUST THE VOLUME USING KEYBOARD SHORTCUTS — Press <Fn><End> to disable (mute) or reenable

the integrated speakers.

REINSTALL THE SOUND (AUDIO) DRIVER — See "Reinstalling Drivers and Utilities" on page 108.

Troubleshooting 95

No sound from external speakers

ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON — See the setup diagram supplied with

the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion.

ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right

corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR — Sound from the speakers is automatically

disabled when headphones are connected to the computer’s front-panel headphone connector.

TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another

device, such as a lamp.

ELIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, or halogen lamps to check

for interference.

REINSTALL THE AUDIO DRIVER —

RUN THE DELL DIAGNOSTICS — See "Dell Diagnostics" on page 77.

NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening

to MP3 songs, ensure that you did not turn the player volume down or off.

See "Reinstalling Drivers and Utilities" on page 108

No sound from headphones

CHECK THE HEADPHONE CABLE CONNECTION — Ensure that the headphone cable is securely inserted into

the headphone connector.

ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right

corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

Touch Pad or Mouse Problems

CHECK THE TOUCH PAD SETTINGS —

Click the

Click

Try adjusting the settings.

CHECK THE MOUSE CABLE — Shut down the computer. Disconnect the mouse cable, check it for damage,

and firmly reconnect the cable.

If you are using a mouse extension cable, disconnect it and connect the mouse directly to the computer.

TO VERIFY THAT THE PROBLEM IS WITH THE MOUSE, CHECK THE TOUCH PAD —

Shut down the computer.

Disconnect the mouse.

Turn on the computer.

At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it.

96 Troubleshooting

Start

Mouse

button, click

Control Panel

, and then click

Printers and Other Hardware

If the touch pad operates correctly, the mouse may be defective.

CHECK THE SYSTEM SETUP PROGRAM SETTINGS — Verify that the system setup program lists the correct

device for the pointing device option. (The computer automatically recognizes a USB mouse without making any setting adjustments.)

TEST THE MOUSE CONTROLLER — To test the mouse controller (which affects pointer movement) and the

operation of the touch pad or mouse buttons, run the Mouse test in the Pointing Devices test group in the Dell Diagnostics (see "Dell Diagnostics" on page 77).

REINSTALL THE TOUCH PAD DRIVER — See "Reinstalling Drivers and Utilities" on page 108.

Video and Display Problems

Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 153) as you complete these checks.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

If the display is blank

NOTE: If you are using a program that requires a higher resolution than your computer supports, it is

recommended that you attach an external monitor to your computer.

HECK THE BATTERY — If you are using a battery to power your computer, the battery charge may be

depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the computer.

TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another

device, such as a lamp.

CHECK THE AC ADAPTER — Check the AC adapter cable connections. If the AC adapter has a light,

ensure that the light is on.

CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET — Bypass power protection devices, power

strips, and the extension cable to verify that the computer turns on.

ADJUST THE POWER PROPERTIES — Search for the keyword standby in the Windows Help and Support

Center (click Start→ Help and Support).

SWITCH THE VIDEO IMAGE — If your computer is attached to an external monitor, press <Fn><F8> to

switch the video image to the display.

If the display is difficult to read

ADJUST THE BRIGHTNESS — Press <Fn> and the up- or down-arrow key

MOVE THE EXTERNAL SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR — If your external speaker

system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or external monitor.

ELIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, halogen lamps, or other

appliances.

Troubleshooting 97

ROTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION — Eliminate sunlight glare, which can cause poor

picture quality.

ADJUST THE WINDOWS DISPLAY SETTINGS —

Click the

Click

Click the area you want to change or click the

Try different settings for

RUN THE VIDEO DIAGNOSTICS TESTS — If no error message appears and you still have a display problem,

Start

button and then click

Appearance and Themes

Color quality

Control Panel

Display

and

Screen resolution

icon.

but the display is not completely blank, run the Video device group in the Dell Diagnostics. If the problem persists, contact Dell (see "Obtaining Assistance" on page 149).

SEE "ERROR MESSAGES"— If an error message appears, see "Error Messages" on page 84

If only part of the display is readable

CONNECT AN EXTERNAL MONITOR —

Shut down your computer and connect an external monitor to the computer.

Turn on the computer and the monitor and adjust the monitor brightness and contrast controls.

If the external monitor works, the computer display or video controller may be defective. Contact Dell (see "Obtaining Assistance" on page 149).

98 Troubleshooting

Intel® Active Management Technology

NOTE: iAMT is available for Dell™ Latitude™ D630c computers with iAMT capability only.

Intel Active Management Technology (iAMT), part of Intel Centrino® Pro Technology, is intended to deliver more secure systems management capabilities that reduce IT costs, and allows better discovery, healing, and protection of networked computing assets. With iAMT, PCs can be managed whether the computer is turned on or off, or the operating system is not responding.

NOTE: iAMT can be configured using Dell Client Manager (DCM) 2.1. For complete information about how to

configure iAMT, see the Dell Client Manager 2.1 documentation at dell.com\openmanage. For more information about Dell's iAMT implementation, see the Systems Management Administrator's Guide at support.dell.com.

Key benefits of iAMT are:

• Reduced desk-side visits

• Automation of more management functionality through enablement of systems management console software

• Improved security

iAMT Features

Basic Functionality

• Ability to discover, track, and inventory assets in the presence or absence of the operating systems. The computer must be connected to the network and to an electrical outlet.

• Ability to turn on and off the computer remotely regardless of the state of the operating system.

Advanced Functionality

NOTE: Additional management software is required for the following features.

• Ability to do remote issues remediation (1-to-1) through text-based console redirection (serial-overLAN) and IDE redirection

• Hardened security through agent presence (enables detection of removed agents) and network access control (circuit breaker) and software version control

Your computer aids in troubleshooting iAMT by providing the following iAMT-related error messages:

Error Message Description

AMT mode: Set manageability mode to AMT or none

MFG_MODE jumper: The security override jumper is installed

99 Intel

Active Management Technology

Alert Standard Format (ASF) mode is enabled instead of iAMT. Set manageability mode to AMT or None in the Management Engine BIOS Extension (MEBx) setup.

Do not populate the MFG_MODE jumper. iAMT will not function properly. Only Manufacturing uses this jumper.

Error Message Description

MEMORY: Unsupported memory configuration. Populate

Unable to launch Management Engine (ME). iAMT functionality is broken when DIMM1 is not populated.

DIMM1.

Out-of-Band Management

Out-of-Band term refers to the ability to manage the computer in the absence of an operating system or with the operating system in an unusable state, or with the computer turned off. The only requirement for managing such a computer is the iAMT capability as well as computer being connected to the network and to an electrical outlet.

NOTE: Power is supplied to the DIMMs even when the computer is turned off.

Accessing iAMT setup

Intel's MEBx interface controls the Latitude D630c iAMT features and setup options. MEBx is used to:

• Turn on or off iAMT

• Set iAMT modes

• Set iAMT configuration modes

To view the MEBx setup screen, press <Ctrl-P> during system post or system boot. Your default MEBx password is admin.

NOTE: To make configuration setting changes, the default MEBx password must be changed.

Turning off iAMT

iAMT is enabled in the ME firmware by default. However, you may choose to turn off the iAMT feature:

Press <Ctrl-P> to enter the MEBx setup and enter your password.

Select

Intel® ME Configuration→ Intel ME Features Control→ Manageability Feature Selection

Select

None

Select

Return to Previous Menu

twice.

The changes are applied and the computer reboots.

USB Provisioning

iAMT can be provisioned using a USB key and Dell Client Manager. The USB key must:

• Be formatted using the FAT16 file system with no system files

• Contain only the

NOTE: The USB key should not be bootable.

setup.bin

file

To provision iAMT using a USB key, insert the USB key into a USB port prior to boot. During POST, the BIOS displays a message, stating that the computer is being provisioned.

100 Intel

Active Management Technology

Dell PP24L User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

User’s Guide

Finding Information

About Your Computer

Front View

Left Side View

Right Side View

Back View

Bottom View

Transferring Information to a New Computer

Microsoft® Windows® XP

Running the Files and Settings Transfer Wizard With the Operating System Media

Running the Files and Settings Transfer Wizard Without the Operating System Media

Microsoft Windows Vista™

Easy Transfer Cable for Windows Vista

Using a Battery

Battery Performance

Checking the Battery Charge

Dell™ QuickSet Battery Meter

Microsoft® Windows® Power Meter

Charge Gauge

Low-Battery Warning

Conserving Battery Power

Power Management Modes

Standby and Sleep Mode

Hibernate Mode

Configuring Power Management Settings

Accessing Power Options Properties

Charging the Battery

Replacing the Battery

Storing a Battery

Battery Errors

Using the Keyboard

Numeric Keypad

Key Combinations

System Functions

Battery

Display Functions

Power Management

Touch Pad

Customizing the Touch Pad and Track Stick

Changing the Track Stick Cap

Using the Display

Adjusting Brightness

Using the Ambient Light Sensor

Switching the Video Image

Setting Display Resolution and Refresh Rate

Dual Independent Display Mode

Swapping Primary and Secondary Displays

Setting Up and Using Networks

Connecting a Network or Broadband Modem Cable

Setting Up a Network in the Microsoft® Windows® XP Operating System

Setting Up a Network in the Microsoft Windows Vista™ Operating System

Wireless Local Area Network

What You Need to Establish a WLAN Connection

Checking Your Wireless Network Card

Setting Up a New WLAN Using a Wireless Router and a Broadband Modem

Connecting to a WLAN

Mobile Broadband (or Wireless Wide Area Network)

What You Need to Establish a Mobile Broadband Network Connection

Checking Your Dell Mobile Broadband Card

Connecting to a Mobile Broadband Network

Enabling/Disabling the Dell™ Mobile Broadband Card

Managing Your Network Settings Through the Dell QuickSet Location Profiler

Dell Wi-Fi Catcher™ Network Locator

Using Multimedia

Playing Media

Copying Media

How to Copy Media

Using Blank Media

Helpful Tips

Adjusting the Volume

Adjusting the Picture

Microsoft® Windows® XP Operating System

Microsoft Windows Vista™ Operating System

Using Cards

Card Types