Dell PP12S User Manual
Dell™ Latitude™ XT User’s Guide
Model PP12S
www.dell.com | support.dell.com
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of
your Tablet-PC.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data
and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury,
or death.
____________________
Information in this document is subject to change without notice.
© 2007–2008 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly
forbidden.
Trademarks used in this text: Dell, the DELL logo, Latitude, TravelLite, Wi-Fi Catcher, and
ExpressCharge, are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of
Intel Corporation; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by
Dell under license; TouchStrip is a trademark of Zvetco Biometrics, LLC; Blu-ray Disc is a trademark
of the Blu-ray Disc Association; Microsoft, Windows, Windows Server, MS-DOS, Aero, Windows Vista.
and the Windows Vista start button are either trademarks or registered trademarks of Microsoft
Corporation in the United States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Model PP12S
May 2008 P/N PU189 Rev. A03
Contents
1 Resources . . . . . . . . . . . . . . . . . . . . . . . . 13
Finding Information . . . . . . . . . . . . . . . . . . . 13
Getting Help
Obtaining Assistance
Dell Support Service
Problems With Your Order
. . . . . . . . . . . . . . . . . . . . . . . 21
. . . . . . . . . . . . . . . 21
. . . . . . . . . . . . . . . . 21
. . . . . . . . . . . . . 23
Product Information . . . . . . . . . . . . . . . . 23
Returning Items for Warranty Repair or Credit
Before You Call
. . . . . . . . . . . . . . . . . . . 24
. . 24
Contacting Dell . . . . . . . . . . . . . . . . . . . 26
2 About Your Tablet-PC . . . . . . . . . . . . . . . 27
Front View . . . . . . . . . . . . . . . . . . . . . . . . 27
Left Side View . . . . . . . . . . . . . . . . . . . . . . 32
Right Side View
Back View
Top View . . . . . . . . . . . . . . . . . . . . . . . . . 39
Bottom View
. . . . . . . . . . . . . . . . . . . . . 34
. . . . . . . . . . . . . . . . . . . . . . . . 36
. . . . . . . . . . . . . . . . . . . . . . . 40
Pen View
. . . . . . . . . . . . . . . . . . . . . . . . 41
Specifications
. . . . . . . . . . . . . . . . . . . . . . 42
Contents 3
3 Setting Up and Using Your Tablet-PC . . . 51
Transferring Information to a New Tablet-PC . . . . . . 51
®
Transferring Information in Windows Vista
Transferring Information in Windows XP
. . . 51
. . . . . 51
Using Notebook Mode
Using Tablet Mode
. . . . . . . . . . . . . . . . . . 54
. . . . . . . . . . . . . . . . . . . . 55
Converting Your Tablet-PC Between Notebook
and Tablet Modes
Right- and Left-handed Use
. . . . . . . . . . . . . . . . . 55
. . . . . . . . . . . . 59
Screen Orientation . . . . . . . . . . . . . . . . . 61
Controlling Your Tablet-PC in Tablet Mode
Using the Pen
. . . . . . . . . . . . . . . . . . . . 65
. . . . . 62
Using Touch . . . . . . . . . . . . . . . . . . . . 70
Accessing Management Tasks and User Information . 71
QuickSet
. . . . . . . . . . . . . . . . . . . . . . 71
Control Panel . . . . . . . . . . . . . . . . . . . . 72
Help and Support
. . . . . . . . . . . . . . . . . . 72
Windows Vista Mobility Center . . . . . . . . . . 72
Using a Battery . . . . . . . . . . . . . . . . . . . . . 73
Battery Performance
Checking the Battery Charge
Power Meter
Conserving Battery Power
. . . . . . . . . . . . . . . . 73
. . . . . . . . . . . . 74
. . . . . . . . . . . . . . . . . . . . 75
. . . . . . . . . . . . . 76
Power Management Modes . . . . . . . . . . . . 77
Configuring Power Management Settings
Charging the Main Battery
Removing the Main Battery
Installing the Main Battery
Storing a Battery
. . . . . . . . . . . . . . . . . . 81
. . . . . . . . . . . . . 79
. . . . . . . . . . . . 80
. . . . . . . . . . . . . 81
. . . . . 79
4 Contents
Using a Keyboard
. . . . . . . . . . . . . . . . . . . . 82
Numeric Keypad . . . . . . . . . . . . . . . . . . 82
Key Combinations . . . . . . . . . . . . . . . . . 82
Touch Pad
Changing the Track Stick or Pointer Cap
. . . . . . . . . . . . . . . . . . . . . 85
. . . . . 86
Using the Display
. . . . . . . . . . . . . . . . . . . . 87
Adjusting Brightness on the
LED Backlit Thin-and-Light LCD
. . . . . . . . . . 88
Adjusting Brightness on the
Dual-bulb (CCFL) LCD . . . . . . . . . . . . . . . 88
Using Cards
. . . . . . . . . . . . . . . . . . . . . . . 89
ExpressCards
Smart Cards
Secure Digital (SD) Cards
. . . . . . . . . . . . . . . . . . . . 89
. . . . . . . . . . . . . . . . . . . . 91
. . . . . . . . . . . . . 93
4 Using Your Tablet-PC With a Projector . . 95
Display Positions . . . . . . . . . . . . . . . . . . . . 95
Classic Notebook
Ta bl et . . . . . . . . . . . . . . . . . . . . . . . . 95
Display Modes . . . . . . . . . . . . . . . . . . . . . . 96
Clone Mode (Mirrored)
Extended Desktop Mode
Changing the Display Settings for the Projector . . . . 97
. . . . . . . . . . . . . . . . . 95
. . . . . . . . . . . . . . . 96
. . . . . . . . . . . . . . 97
5 Setting Up and Using Networks . . . . . . . 99
Connecting a Network or Broadband Modem . . . . . 99
Network Setup Wizard
Wireless Local Area Network (WLAN)
. . . . . . . . . . . . . . . . . 100
. . . . . . . . . 100
Contents 5
What You Need to Establish a WLAN Connection . 101
Checking Your Wireless Network Adapter . . . . . 101
Setting Up a New WLAN Using a
Wireless Router and a Broadband Modem
Connecting to a WLAN . . . . . . . . . . . . . . . 103
Mobile Broadband/Wireless
Wide Area Network (WWAN)
. . . . . . . . . . . . . . 105
What You Need to Establish a
Mobile Broadband Network Connection
. . . . . . 105
Checking Your Dell Mobile Broadband Card
Connecting to a Mobile Broadband Network . . . 107
Enabling/Disabling the
Dell Mobile Broadband Card
. . . . . . . . . . . . 108
Managing Your Network Settings
Through the Dell QuickSet Location Profiler . . . . 108
. . . . 102
. . . . 106
6 Securing Your Tablet-PC . . . . . . . . . . . . 111
6 Contents
Dell Wi-Fi Catcher™ Network Locator
. . . . . . . . . 109
Microsoft®Windows® Firewall . . . . . . . . . . . . . 109
Security Cable Lock . . . . . . . . . . . . . . . . . . . 111
Smart Cards and Biometric Readers
Passwords
. . . . . . . . . . . . . . . . . . . . . . . . 112
About Passwords
. . . . . . . . . . . . . . . . . . 112
Using a Primary (or System) Password
Using an Administrator Password
. . . . . . . . . . 111
. . . . . . 113
. . . . . . . . . 114
Using a Hard Drive Password . . . . . . . . . . . 114
Trusted Platform Module (TPM)
Enabling the TPM Feature
Security Management Software
. . . . . . . . . . . . . 115
. . . . . . . . . . . . . 116
. . . . . . . . . . . . 116
Activating the Security Management Software . . 116
Using the Security Management Software . . . . 117
Computer Tracking Software . . . . . . . . . . . . . . 117
If Your Tablet-PC Is Lost or Stolen
. . . . . . . . . . . 117
7 Cleaning Your Tablet-PC . . . . . . . . . . . . 119
Tablet-PC, Keyboard, and Display . . . . . . . . . . . 119
Touch Pad . . . . . . . . . . . . . . . . . . . . . . . . 119
Optical Drives and Optical Drive Media
. . . . . . . . 120
8 Troubleshooting . . . . . . . . . . . . . . . . . . 121
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . 121
When to Use the Dell Diagnostics
Starting the Dell Diagnostics
From Your Hard Drive . . . . . . . . . . . . . . . 121
Starting the Dell Diagnostics From the
Drivers and Utilities Media
Dell Diagnostics Main Menu . . . . . . . . . . . . 123
Dell Support Utility for Windows Vista
Accessing the Dell Support Utility
Clicking the Dell Support Icon . . . . . . . . . . . 126
. . . . . . . . . 121
. . . . . . . . . . . . . 123
. . . . . . . . . 125
. . . . . . . . . 125
Windows Hardware Troubleshooter . . . . . . . . . . 126
Solving Problems
Hard Drive Problems
Optical Drive Problems
E-Mail and Internet Problems
Error Messages
. . . . . . . . . . . . . . . . . . . . 126
. . . . . . . . . . . . . . . . 127
. . . . . . . . . . . . . . . 128
. . . . . . . . . . . 128
. . . . . . . . . . . . . . . . . . 129
Contents 7
IEEE 1394 Device Problems . . . . . . . . . . . . . 130
Lockups and Software Problems . . . . . . . . . . 130
Memory Problems
Network Problems
. . . . . . . . . . . . . . . . . 132
. . . . . . . . . . . . . . . . . 133
Power Problems . . . . . . . . . . . . . . . . . . 133
Printer Problems
Scanner Problems
. . . . . . . . . . . . . . . . . . 134
. . . . . . . . . . . . . . . . . 134
Sound and Speaker Problems . . . . . . . . . . . 135
Touch Pad or Mouse Problems
Troubleshooting Stylus and Touch Problems
. . . . . . . . . . . 136
. . . 137
Display Problems . . . . . . . . . . . . . . . . . . 138
Power Lights . . . . . . . . . . . . . . . . . . . . . . . 139
9 Using the System Setup Program . . . . . 141
Overview . . . . . . . . . . . . . . . . . . . . . . . . . 141
10 Reinstalling Software . . . . . . . . . . . . . . 145
8 Contents
System Setup Screens
Viewing the System Setup Screens
Commonly Used Options
Changing the Boot Sequence
. . . . . . . . . . . . . . . . . . 142
. . . . . . . . 142
. . . . . . . . . . . . . . . . . 142
. . . . . . . . . . . 142
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 145
What Is a Driver?
. . . . . . . . . . . . . . . . . . 145
Identifying Drivers . . . . . . . . . . . . . . . . . 145
Reinstalling Drivers and Utilities
Restoring Your Operating System
Using Microsoft
Windows System Restore . . . . 149
Using Dell Factory Image Restore
. . . . . . . . . . 146
. . . . . . . . . . . . 148
. . . . . . . . . 150
Using the Operating System Media . . . . . . . . 151
11 Adding and Replacing Parts . . . . . . . . . 155
Before You Begin . . . . . . . . . . . . . . . . . . . . 155
Recommended Tools
Turning Off Your Tablet-PC
Before Working Inside Your Tablet-PC . . . . . . . 156
Main Battery . . . . . . . . . . . . . . . . . . . . . . . 157
Removing the Main Battery
Installing the Main Battery . . . . . . . . . . . . . 159
Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . 159
Removing the Hard Drive
Installing the Hard Drive . . . . . . . . . . . . . . 161
Subscriber Identity Module (SIM) Card . . . . . . . . 162
Removing the SIM Card
Installing the SIM Card . . . . . . . . . . . . . . . 163
Internal Card With Bluetooth
Remove the Internal Card Caddy
Installing a Bluetooth Card
Installing the Main Battery
. . . . . . . . . . . . . . . . 155
. . . . . . . . . . . . . 155
. . . . . . . . . . . . 158
. . . . . . . . . . . . . 160
. . . . . . . . . . . . . . 162
®
Wireless Technology . 163
. . . . . . . . . 164
. . . . . . . . . . . . . 165
. . . . . . . . . . . . . 167
Memory and Mini-Card Cover
. . . . . . . . . . . . . 167
Removing the Memory and Mini-Card Cover
Installing the Memory and Mini-Card Cover
Memory
Mini-Card
. . . . . . . . . . . . . . . . . . . . . . . . . 168
Removing a Memory Module
Installing a Memory Module
. . . . . . . . . . . . . . . . . . . . . . . . 170
. . . . . . . . . . . 169
. . . . . . . . . . . . 169
. . . 168
. . . . 168
Contents 9
Removing a Mini-Card . . . . . . . . . . . . . . . 171
Installing a Mini-Card . . . . . . . . . . . . . . . 173
Hinge Cover . . . . . . . . . . . . . . . . . . . . . . . 174
Removing the Hinge Cover
. . . . . . . . . . . . . 174
Installing the Hinge Cover . . . . . . . . . . . . . 175
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . 175
Removing the Keyboard
. . . . . . . . . . . . . . 176
Installing the Keyboard . . . . . . . . . . . . . . . 177
Coin-Cell Battery . . . . . . . . . . . . . . . . . . . . 177
Removing the Coin-cell Battery
. . . . . . . . . . 178
Installing the Coin-Cell Battery . . . . . . . . . . . 178
Display Assembly . . . . . . . . . . . . . . . . . . . . 179
Removing the Display Assembly
. . . . . . . . . . 179
Installing the Display Assembly . . . . . . . . . . 182
Palm Rest . . . . . . . . . . . . . . . . . . . . . . . . 186
Removing the Palm Rest
Installing the Palm Rest
. . . . . . . . . . . . . . 186
. . . . . . . . . . . . . . 189
10 Contents
System Board
Removing the System Board
Installing the System Board
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Fan
Removing the Fan
Installing the Fan
Pen and Whip Antenna Assembly
. . . . . . . . . . . . . . . . . . . . . . 189
. . . . . . . . . . . . 189
. . . . . . . . . . . . 191
. . . . . . . . . . . . . . . . . 191
. . . . . . . . . . . . . . . . . . 193
. . . . . . . . . . . . 193
Removing the Pen and Whip Antenna Assembly
Installing the Pen and Whip Antenna Assembly
Wireless Switch
. . . . . . . . . . . . . . . . . . . . . 195
. 193
. . 195
Removing the Wireless Switch . . . . . . . . . . 195
Installing the Wireless Switch . . . . . . . . . . . 197
12 Dell™ D/Bay . . . . . . . . . . . . . . . . . . . . . 199
About the Dell D/Bay . . . . . . . . . . . . . . . . . . 199
Setting Up and Using the D/Bay
. . . . . . . . . . . . . 199
Removing and Installing Devices
When the Tablet-PC Is Turned Off
. . . . . . . . . . . . 200
Removing and Installing Devices
While the Tablet-PC Is Running
. . . . . . . . . . . . . 201
13 Media Base (Optional) . . . . . . . . . . . . . 203
Left View . . . . . . . . . . . . . . . . . . . . . . . . . 203
Right View . . . . . . . . . . . . . . . . . . . . . . . . 204
Back View
Top View
Setting Up Your Media Base
Securing the Media Base
Docking Your Tablet-PC to the Media Base
Undocking Your Tablet-PC From the Media Base
. . . . . . . . . . . . . . . . . . . . . . . . 204
. . . . . . . . . . . . . . . . . . . . . . . . . 208
. . . . . . . . . . . . . . 209
. . . . . . . . . . . . . . . . 210
. . . . . . 211
. . . 212
Installing the Optical Drive in the Media Base
. . . . . 213
Removing the Optical Drive From the Media Base
Media Base Specifications
. . . . . . . . . . . . . . . 214
. . . 213
Contents 11
14 Battery Slice (Optional) . . . . . . . . . . . . . 217
Top View . . . . . . . . . . . . . . . . . . . . . . . . . 217
Bottom View
. . . . . . . . . . . . . . . . . . . . . . . 218
Setting Up Your Battery Slice . . . . . . . . . . . . . . 218
Docking Your Tablet-PC to the Battery Slice
Undocking Your Tablet-PC From the Battery Slice
. . . . . . 219
. . . 220
Charging Your Battery Slice . . . . . . . . . . . . . . . 222
Battery-Slice Power-Status LED
Battery Slice Specifications
. . . . . . . . . . . . 222
. . . . . . . . . . . . . . 222
15 Traveling With Your Tablet-PC . . . . . . . . 225
Identifying Your Tablet-PC . . . . . . . . . . . . . . . . 225
Packing the Tablet-PC
Travel Tips
. . . . . . . . . . . . . . . . . . . . . . . . 226
Traveling by Air
. . . . . . . . . . . . . . . . . . 225
. . . . . . . . . . . . . . . . . . . . . 227
16 Appendix . . . . . . . . . . . . . . . . . . . . . . . . 229
17 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . 231
12 Contents
FCC Notice (U.S. Only) . . . . . . . . . . . . . . . . . . 229
FCC Class B
Macrovision Product Notice
. . . . . . . . . . . . . . . . . . . . . 229
. . . . . . . . . . . . . . 230
Resources
Finding Information
NOTE: Some features or media may be optional and may not ship with your
Tablet-PC. Some features or media may not be available in certain countries.
NOTE: Additional information may ship with your Tablet-PC.
What Are You Looking For? Find It Here
• A diagnostic program for my Tablet-PC
• Drivers for my Tablet-PC
• My device documentation
Drivers and Utilities Media
NOTE: The Drivers and Utilities media may
be optional and may not ship with your
Ta bl et -P C
1
Resources 13
What Are You Looking For? Find It Here
• Notebook System Software (NSS)
Documentation and drivers are already
installed on your Tablet-PC. You can use
the Drivers and Utilities media to reinstall
drivers (see "Reinstalling Drivers and
Utilities" on page 146) or to run the Dell
Diagnostics (see "Dell Diagnostics" on
page 121).
Readme files may be included on your
media to provide last-minute updates
about technical changes to your
Tablet-PC or advanced technicalreference material for technicians or
experienced users.
NOTE:
Drivers and documentation updates can be
found at support.dell.com.
14 Resources
What Are You Looking For? Find It Here
• How to set up my Tablet-PC
• Basic troubleshooting information
• How to run the Dell Diagnostics
Quick Reference Guide
NOTE: This document may be optional and
may not ship with your Tablet-PC.
NOTE: This document is available as a PDF
at support.dell.com.
• Warranty information
•Terms and Conditions (U.S. only)
•Safety instructions
• Regulatory information
• Ergonomics information
• End-User License Agreement
Dell™ Product Information Guide
Resources 15
What Are You Looking For? Find It Here
• How to set up my Tablet-PC
• Summary of your Tablet-PC features
• Available accessories for your Tablet-PC
Quick Reference Card
NOTE: This document is available as a PDF
at support.dell.com. This publication may
not be included with your system.
16 Resources
What Are You Looking For? Find It Here
• Service Tag and Express Service Code
®
•Microsoft
Windows® License Label
Service Tag and Microsoft® Windows®
License
NOTE: Your Tablet-PC’s Service Tag label is
located on the bottom of your Tablet-PC
near the memory and Mini-Card cover (see
"Bottom View" on page 40).
NOTE: You can also find your Service Tag
information through the System Setup
program. See "System Setup Screens" on
page 142.
Your Tablet-PC’s Service Tag contains
both a Service Tag number and an Express
Service Code.
• Use the Service Tag to identify your
Tablet-PC when you use
support.dell.com
• Enter the Express Service Code to direct
your call when contacting support.
or contact support.
NOTE: Your Tablet-PC’s Microsoft
Windows
®
License label is located under
®
the main battery in the battery bay of your
Tablet-PC (see "Removing the Main Battery"
on page 158).
• Use the product key on the license label
if you need to reinstall your operating
system.
NOTE: As an increased security measure,
the newly designed Microsoft Windows
license label incorporates a missing portion
or "hole" to discourage removal of the label.
Resources 17
What Are You Looking For? Find It Here
• Solutions — Troubleshooting hints and
tips, articles from technicians, online
courses, and frequently asked questions
• Community — Online discussion with
Dell Support Website — support.dell.com
NOTE: Select your region or business
segment to view the appropriate support
site.
other Dell customers
• Upgrades — Upgrade information for
components, such as the system
memory, the hard drive, and the
operating system
• Customer Care — Contact information,
service call and order status, warranty,
and repair information
• Service and Support — Service call
status and support history, service
contract, online discussions with
technical support
• Dell Technical Update Service —
Proactive e-mail notification of software
and hardware updates for my Tablet-PC
• Reference — Tablet-PC documentation,
details on my Tablet-PC configuration,
product specifications, and white papers
• Downloads — Certified drivers, patches,
and software updates
• Notebook System Software (NSS) — If
you reinstall the operating system for
your Tablet-PC, you should also reinstall
the NSS utility. NSS provides critical
updates for your operating system and
support for processors, optical drives,
USB devices, and so on. NSS is necessary
for correct operation of your Dell
Tablet-PC. The software automatically
detects your Tablet-PC and operating
system, and installs the updates
appropriate for your configuration.
To download Notebook System Software:
1
Go to
support.dell.com
Drivers & Downloads
2
Enter your Service Tag or Product Type
and Product Model, and click Go.
3
Scroll to
Utilities→ Dell Notebook System
Software
4
Select
Go
.
NOTE: The support.dell.com user interface
may vary depending on your selections.
and click
.
System and Configuration
and click
Drivers & Downloads
Download Now
and click
.
18 Resources
What Are You Looking For? Find It Here
• Software upgrades and troubleshooting
hints — Frequently asked questions, hot
topics, and general health of your
computing environment
Dell Support Utility (Windows Vista®)
The Dell Support Utility is an automated
upgrade and notification system installed
on your Tablet-PC. This support provides
real-time health scans of your computing
environment, software updates, and
relevant self-support information. Access
the Dell Support Utility from the
icon in the Windows Notification area. For
more information, see "Dell Support Utility
for Windows Vista" on page 125.
• How to find information about your
Tablet-PC and its components
• How to connect to the Internet
• How to add user accounts for different
people
• How to transfer files and settings from
another Tablet-PC
Windows Welcome Center
The Windows Welcome Center
automatically appears when you use the
Tablet-PC for the first time. You can
choose to have it appear every time you
start your Tablet-PC, or turn it off. Once
turned off, to access the Welcome Center:
• Windows Vista — Click
Welco m e Ce n te r.
•Windows XP — Click
Support
• How to use Microsoft Windows Vista
and Windows XP
• How to work with programs and files
• How to personalize my desktop
Windows Help and Support
1
Click
Start
→
XP)
2
In
Search Help
describes your problem, and then press
<Enter> or click the magnifying glass.
3
Click the topic that describes your
problem.
4
Follow the instructions on the screen.
Start →
Start→
→ Welco m e to Ta b l et PC
(or
Help and Support
Start
in Windows
.
, type a word or phrase that
Help and
.
Resources 19
What Are You Looking For? Find It Here
• Information on tablet features and
functionality, network activity, the Power
Management Wizard, hotkeys, and
other items controlled by Dell QuickSet
Dell QuickSet Help
To v i e w
Dell QuickSet Help
QuickSet tablet settings button (see "Front
View" on page 27), or
QuickSet icon in the Microsoft
Windows® Notification area, and select
Help. The Windows Notification area is
located in the lower-right corner of your
screen.
• How to reinstall my operating system
Operating System Media
The operating system is already installed
on your Tablet-PC. To reinstall your
operating system, use the Operating
System media. See "Reinstalling the
Operating System" on page 152.
, press the
right-click the
®
20 Resources
After you reinstall your operating system,
use the Drivers and Utilities media to
reinstall drivers for the devices that came
with your Tablet-PC.
Your operating system product key is on
the Microsoft
®
Windows® License Label
located in your Tablet-PC’s main battery
bay (see "Removing the Main Battery" on
page 158).
NOTE: The color of your media varies
based on the operating system you ordered.
Getting Help
Obtaining Assistance
CAUTION: Before working inside your Tablet-PC, follow the safety instructions
located in the
If you experience a problem with your Tablet-PC, complete the following steps
to troubleshoot and diagnose the problem:
1
See "Troubleshooting" on page 121 for information and procedures that
pertain to the problem your Tablet-PC is experiencing.
2
Run Dell Diagnostics. See "Dell Diagnostics" on page 121.
3
Fill out the "Diagnostics Checklist" on page 25. This checklist helps you to
organize information Dell’s support services will need to troubleshoot your
Ta b l e t - P C .
4
Use Dell's extensive suite of online services available at Dell Support
(
support.dell.com
procedures. See "Online Services" on page 22 for a more extensive list of
Dell Support online services and features.
5
If the preceding steps have not resolved the problem, see "Contacting
Dell" on page 26.
NOTE: Call Dell Support from a telephone at or near the Tablet-PC so that the
support staff can assist you with any necessary procedures.
Product Information Guide
.
) for help with installation and troubleshooting
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your
Express Service Code to route the call directly to the proper support
personnel. If you do not have an Express Service Code, open the
Accessories
folder, double-click the
Express Service Code
icon, and follow
the directions.
For instructions on using the Dell Support, see "Technical Support and
Customer Service" on page 22.
Dell Support Service
NOTE: Some of the following services are not always available in all locations
outside the continental U.S. Call your local Dell representative for information on
availability.
Resources 21
Dell
Technical Support and Customer Service
Dell's support service is available to answer your questions about Dell™
hardware. Our support staff uses Tablet-PC-based diagnostics to provide fast,
accurate answers.
To contact Dell's support service, see "Before You Call" on page 24, and then see
the contact information for your region or go to
DellConnect
support.dell.com
.
DellConnect is a simple online access tool that allows a Dell service and support
associate to access your Tablet-PC through a broadband connection, diagnose
your problem and repair it all under your supervision. For more information, go
to
support.dell.com
Online Services
and click
DellConnect
.
You can learn about Dell products and services on the following websites:
www.dell.com
www.dell.com/ap
www.dell.com/jp
www.euro.dell.com
www.dell.com/la
www.dell.ca
(Asian/Pacific countries only)
(Japan only)
(Europe only)
(Latin American and Caribbean countries)
(Canada only)
You can access Dell Support through the following websites and e-mail
addresses:
• Dell Support websites
support.dell.com
support.jp.dell.com
support.euro.dell.com
(Japan only)
(Europe only)
• Dell Support e-mail addresses
mobile_support@us.dell.com
support@us.dell.com
la-techsupport@dell.com
(Latin America and Caribbean countries only)
22 Resources
apsupport@dell.com
(Asian/Pacific countries only)
• Dell Marketing and Sales e-mail addresses
apmarketing@dell.com
(Asian/Pacific countries only)
sales_canada@dell.com
(Canada only)
• Anonymous file transfer protocol (FTP)
ftp.dell.com
Log in as user:
AutoTech Service
anonymous
, and use your e-mail address as your password.
Dell's automated support service—AutoTech—provides recorded answers to the
questions most frequently asked by Dell customers about their portable and
desktop computers.
When you call AutoTech, use your touch-tone telephone to select the subjects
that correspond to your questions. For the telephone number to call for your
region, see "Contacting Dell" on page 26.
Automated Order-Status Service
To check on the status of any Dell products you have ordered, you can go to
support.dell.com,
or you can call the automated order-status service. A
recording prompts you for the information needed to locate and report on your
order. For the telephone number to call for your region, see "Contacting Dell" on
page 26.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or
incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip handy when you call. For the telephone number to call for your
region, see "Contacting Dell" on page 26.
Product Information
If you need information about additional products available from Dell, or if you
would like to place an order, visit the Dell website at
telephone number to call for your region or to speak to a sales specialist, see
"Contacting Dell" on page 26.
www.dell.com
Resources 23
. For the
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1
Call Dell to obtain a Return Material Authorization Number, and write it
clearly and prominently on the outside of the box.
For the telephone number to call for your region, see "Contacting Dell" on
page 26.
2
Include a copy of the invoice and a letter describing the reason for the
return.
3
Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist"
on page 25), indicating the tests that you have run and any error messages
reported by the Dell Diagnostics (see "Dell Diagnostics" on page 121).
4
Include any accessories that belong with the item(s) being returned
(power cables, software, guides, and so on) if the return is for credit.
5
Pack the equipment to be returned in the original (or equivalent) packing
materials.
You are responsible for paying shipping expenses. You are also responsible for
insuring any product returned, and you assume the risk of loss during shipment
to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at
Dell’s receiving dock and returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s
automated-support telephone system direct your call more efficiently. You may also
be asked for your Service Tag (located on the bottom of your Tablet-PC).
Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on
page 25). If possible, turn on your Tablet-PC before you call Dell for assistance
and call from a telephone at or near the Tablet-PC. You may be asked to type
some commands at the keyboard, relay detailed information during operations,
or try other troubleshooting steps possible only at the Tablet-PC itself. Ensure
that the Tablet-PC documentation is available.
CAUTION: Before working inside your Tablet-PC, follow the safety instructions in
your
Product Information Guide
24 Resources
.
Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the bottom of your Tablet-PC):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the
system’s start-up files. If the Tablet-PC is connected to a printer, print each file.
Otherwise, record the contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
Resources 25
Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or
customer service issues:
1
Visit
support.dell.com
2
Verify your country or region in the
menu at the bottom of the page.
3
Click
Contact Us
4 Select the appropriate service or support link based on your need.
5
Choose the method of contacting Dell that is convenient for you.
.
Choose A Country/Region
on the left side of the page.
drop-down
26 Resources
About Your Tablet-PC
NOTICE: To avoid damaging your display, ensure that your Tablet-PC is in notebook
mode and that the display is closed when you travel.
Front View
2
1
18
17
16
15
14
13
12
11
10
9
8
1 grip 2 display
3 ambient light sensor (with Dual-bulb
CCFL LCD option only)
5 digital array microphone 6 biometric reader
4 device status lights
2
3
4
5
6
7
About Your Tablet-PC 27
7 touch pad 8 touch pad buttons
9 track stick buttons 10 keyboard
11 track stick 12 rotating hinge
13 digital array microphone 14 power button
®
15 Windows
security button 16 screen rotate button
17 QuickSet tablet settings button 18 e-mail application shortcut button
GRIP — Use to open the display.
DISPLAY — For more information about your display, see "Using the Display" on
page 87.
AMBIENT LIGHT SENSOR — Depending on the display option you chose when
ordering your Tablet-PC, your Tablet-PC may or may not have an ambient light sensor.
The ambient light sensor detects available environmental light and automatically
increases or decreases the display backlighting to compensate for low-light and highlight environments. Press <Fn> and the left-arrow key to enable or disable the sensor
(see "Adjusting Brightness on the Dual-bulb (CCFL) LCD" on page 88).
DEVICE STATUS LIGHTS
28 About Your Tablet-PC
Turns on when the Tablet-PC reads or writes data.
NOTICE: To avoid loss of data, never turn off the Tablet-PC while the
light is flashing.
Turns on steadily or blinks to indicate battery charge status.
Turns on when wireless devices are enabled.
®
Turns on when Bluetooth
wireless technology is enabled. To enable or
disable Bluetooth wireless technology, move the wireless switch to the "on"
position (see "Dell Wi-Fi Catcher™ Network Locator" on page 109 for
more information).
NOTE: Bluetooth wireless technology is an optional feature on your
Tablet-PC, so the icon turns on only if you ordered Bluetooth wireless
technology with your Tablet-PC. For more information, see the
documentation that came with your Bluetooth wireless device.
If the Tablet-PC is connected to an electrical outlet, the light operates as follows:
• Solid blue: The battery is charging.
• Flashing blue: The battery is charged and in maintenance charge mode.
• Off: The battery is adequately charged (or external power is not available to charge the
battery).
If the Tablet-PC is running on a battery, the light operates as follows:
• Off: The Tablet-PC is turned off, or the system is running on battery power and the
battery is adequately charged to sustain the system.
• Flashing amber: The battery charge is low.
• Solid amber: The battery charge is critically low.
DIGITAL ARRAY MICROPHONE — Digital directional microphones for conferencing
and chat.
BIOMETRIC READER — Helps to keep your Dell™ Tablet-PC secure. When you slide
your finger over the reader, it uses your unique fingerprint to authenticate your user
identity. For information on how to activate and use the security management
software that controls the biometric reader, see "Security Management Software" on
page 116.
TOUCH PAD — Provides the functionality of a mouse (see "Touch Pad" on page 85).
TOUCH PAD BUTTONS/ TRACK STICK BUTTONS — When you use the touch pad and
track stick, use these buttons to move the cursor on the display (see "Customizing the
Touch Pad and Track Stick or Pointer" on page 86).
About Your Tablet-PC 29
KEYBOARD — The keyboard includes a numeric keypad as well as the Windows logo
key. For information on supported keyboard shortcuts, see "Using a Keyboard" on
page 82.
TRACK STICK — Provides the functionality of a mouse (see "Customizing the Touch
Pad and Track Stick or Pointer" on page 86).
ROTATING HINGE — Rotate the hinge to transform the PC into tablet mode. See
"Using Tablet Mode" on page 55.
POWER BUTTON — Press the power button to turn on the Tablet-PC or exit a power
management mode (see "Power Management Modes" on page 77).
NOTICE: To avoid losing data, turn off your Tablet-PC by performing a Microsoft
®
Windows® operating system shutdown rather than by pressing the power button.
See "Turning Off Your Tablet-PC" on page 155 for instructions on performing an
operating system shutdown.
If the Tablet-PC stops responding, press and hold the power button until the
Tablet-PC turns off completely (which may take several seconds).
The power button is surrounded by a backlit ring which is illuminated blue when you
turn on the Tablet-PC, and blinks when the Tablet-PC is in a power-management
mode.
INDOWS SECURITY BUTTON — If you are using your Tablet-PC in tablet mode, you
W
can press the Windows security button to access the Windows Task Manager dialog
box or a login screen, the same way you use the <Ctrl><Alt><Del> key
combination in notebook mode. See "Using Tablet Buttons" on page 62 for more
information.
SCREEN ROTATE BUTTON — While the Tablet-PC is in tablet mode, you can use the
screen rotate button to change the display orientation from portrait to landscape
mode. See "Using Tablet Buttons" on page 62 for more information.
UICKSET TABLET SETTING BUTTON — Access Dell QuickSet to view and configure
Q
options for your Tablet-PC and pen. See "Using Tablet Buttons" on page 62 for more
information.
E-MAIL APPLICATION SHORTCUT BUTTON — Launches your e-mail application. See
"Using Tablet Buttons" on page 62 for more information.
30 About Your Tablet-PC
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