Dell PP07S, 700m User Manual

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Page 1

Dell™ Inspiron™ 700m

Owner’s Manual

Model PP07S

www.dell.com | support.dell.com

Page 2

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid

the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

Abbreviations and Acronyms

For a complete list of abbreviations and acronyms, see the

Dell Inspiron Help

file. To access the help file,

see "Finding Information" on page 9.

If you purchased a Dell™ n Series computer, any references in this document to Microsoft

Windows®

operating systems are not applicable.

____________________

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dell T ravelLite, Dimension, OptiPlex, Latitude, TrueMobile,

DellNet, PowerApp, PowerEdge, PowerConnect, PowerV ault, and Axim are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft, Windows, and Outlook are registered trademarks of Microsoft Corporation; EMC is a registered trademark of EMC Corporation; Bluetooth is a trademark owned by Bluetooth SIG, Inc. and is used by Dell Inc. under license.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model PP07S

April 2005 P/N G7472 Rev. A02

www.dell.com | support.dell.com

Page 3

Page 4

Installing a Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Storing a Battery

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

4 Installing Module Bay Devices

About the Module Bay . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Removing and Installing Devices While the Computer Is Turned Off

Removing and Installing Devices While the Computer Is Running

. . . . . 29

. . . . . . 30

5 Using CDs, DVDs, and Other Multimedia

Using CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Copying CDs and DVDs

How to Copy a CD or DVD Using Blank CD-Rs and CD-RWs Helpful Tips

Connecting Your Computer to a TV or Audio Device

S-Video Connection Enabling the Display Settings for a TV

. . . . . . . . . . . . . . . . . . . . . . . . . . . 31

. . . . . . . . . . . . . . . . . . . . . . . 31

. . . . . . . . . . . . . . . . . . . . 32

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

. . . . . . . . . . . . . 33

. . . . . . . . . . . . . . . . . . . . . . . . . . 33

. . . . . . . . . . . . . . . . . 34

6 Using the Keyboard and Touch Pad

4 Contents

Numeric Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Key Combinations

System Functions Display Functions Radios (Including Wireless Networking) Power Management Speaker Functions Microsoft® Windows® Logo Key Functions

Touch Pad

Customizing the Touch Pad

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

. . . . . . . . . . . . . . . . . . . . . . . . . . . 36

. . . . . . . . . . . . . . . . 36

. . . . . . . . . . . . . . . . . . . . . . . . . . 36

. . . . . . . . . . . . . . 37

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

. . . . . . . . . . . . . . . . . . . . . . 38

Page 5

7 Using PC Cards

PC Card Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

PC Card Blanks

Extended PC Cards

Removing a PC Card or Blank

Installing a PC Card

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

. . . . . . . . . . . . . . . . . . . . . . . 39

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

8 Setting Up a Home and Office Network

Connecting to a Network Adapter . . . . . . . . . . . . . . . . . . . . . 43

Network Setup Wizard

Connecting to a Wireless Local Area Network

Determining Your Network Type Connecting to a Wireless Network in Microsoft

. . . . . . . . . . . . . . . . . . . . . . . . . . . 44

. . . . . . . . . . . . . . . 44

. . . . . . . . . . . . . . . . . . . . 44

Windows® XP. . . . . 45

9 Solving Problems

Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

When to Use the Dell Diagnostics Starting the Dell Diagnostics

Drivers

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

What Is a Driver? Identifying Drivers

. . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Reinstalling Drivers and Utilities

. . . . . . . . . . . . . . . . . . . 47

. . . . . . . . . . . . . . . . . . . . . . 47

. . . . . . . . . . . . . . . . . . . . 50

Resolving Software and Hardware Incompatibilities

Restoring Your Operating System

Using Microsoft

Windows XP System Restore . . . . . . . . . . . . . 51

Using Dell PC Restore by Symantec

Drive Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

CD and DVD drive problems

. . . . . . . . . . . . . . . . . . . . . . 51

. . . . . . . . . . . . . . . . . . 52

. . . . . . . . . . . . . . . . . . . . . . 55

. . . . . . . . . . . . 51

If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray If you hear an unfamiliar scraping or grinding sound Hard drive problems

. . . . . . . . . . . . . . . . . . . . . . . . . . 56

. . . . . 55

. . . . . . . . . . 56

Contents 5

Page 6

E-Mail, Modem, and Internet Problems . . . . . . . . . . . . . . . . . . . 56

Error Messages

IEEE 1394 Device Problems

Keyboard Problems

External Keyboard Problems Unexpected Characters

Lockups and Software Problems

The computer does not start up The computer stops responding A program stops responding A program crashes repeatedly

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

. . . . . . . . . . . . . . . . . . . . . . . . . 59

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

. . . . . . . . . . . . . . . . . . . . . . 60

. . . . . . . . . . . . . . . . . . . . . . . . 60

. . . . . . . . . . . . . . . . . . . . . . 60

. . . . . . . . . . . . . . . . . . . . 61

. . . . . . . . . . . . . . . . . . . . . . 61

. . . . . . . . . . . . . . . . . . . . . 61

A program is designed for an earlier Windows operating system A solid blue screen appears Other software problems

Memory Problems

Network Problems

PC Card Problems

Power Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Ensuring Sufficient Power for Your Computer

Printer Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

. . . . . . . . . . . . . . . . . . . . . . 62

. . . . . . . . . . . . . . . . . . . . . . . 62

. . . . . . . . . . . . . . 65

. . . . . 61

6 Contents

Scanner Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Sound and Speaker Problems

No sound from integrated speakers No sound from external speakers No sound from headphones

Touch Pad or Mouse Problems

Video and Display Problems

If the display is blank

. . . . . . . . . . . . . . . . . . . . . . . . 69

. . . . . . . . . . . . . . . . . . . . . . . . . 69

If the display is difficult to read If only part of the display is readable

. . . . . . . . . . . . . . . . . . . . . . . 67

. . . . . . . . . . . . . . . . . . 67

. . . . . . . . . . . . . . . . . . . 67

. . . . . . . . . . . . . . . . . . . . . . 68

. . . . . . . . . . . . . . . . . . . . . . . 68

. . . . . . . . . . . . . . . . . . . . . 69

. . . . . . . . . . . . . . . . . . 70

Page 7

10 Adding and Replacing Parts

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Recommended Tools Turning Off Your Computer Before Working Inside Your Computer

. . . . . . . . . . . . . . . . . . . . . . . . . 71

. . . . . . . . . . . . . . . . . . . . . . . 71

. . . . . . . . . . . . . . . . . 72

Memory

Modem

Mini PCI Card

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

11 Appendix

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Using the System Setup Program

Overview

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Viewing the System Setup Screens System Setup Screens Commonly Used Options

Dell Technical Support Policy (U.S. Only)

Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals

Contacting Dell

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Macrovision Product Notice

FCC Notices (U.S. Only)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Class A

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Class B

. . . . . . . . . . . . . . . . . . . . . . . . . 107

FCC Identification Information

. . . . . . . . . . . . . . . . . . . . . . 86

. . . . . . . . . . . . . . . . . . . 87

. . . . . . . . . . . . . . . . . . . . . . . . . 87

. . . . . . . . . . . . . . . . . . . . . . . . 87

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. . . . . . . . . . . . . . . . . . . . . . . 107

. . . . . . . . . . . . . . . . . . . . 108

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Contents 7

Page 8

8 Contents

Page 9

Finding Information

NOTE: Some features may not be available for your computer or in certain countries.

NOTE: Additional information may ship with your computer.

What Are You Looking For? Find It Here

• Warranty information

• Terms and Conditions (U.S. only)

• Safety instructions

• Regulatory information

• Ergonomics information

• End User License Agreement

Dell™ Product Information Guide

• How to set up my computer

• Tips on using Microsoft® Windows

• How to play CDs and DVDs

• How to use standby mode and hibernate mode

• How to change my display resolution

• How to clean my computer

Setup Diagram

Help File

Click the

Click

User and system guides

Click

Dell Inspiron Help

Start

button and click

Help and Support

and click

User’s guides

Finding Information 9

Page 10

What Are You Looking For? Find It Here

• Service Tag and Express Service Code

• Microsoft Windows License Label

www.dell.com | support.dell.com

Service Tag and Microsoft Windows License

These labels are located on

• Use the Service Tag to

• Enter the Express Service Code to direct your call when

the bottom of

identify your computer when you

support.dell.com

use or contact technical support.

contacting technical support.

your computer.

10 Finding Information

Page 11

What Are You Looking For? Find It Here

• Solutions — Troubleshooting hints and tips, articles from technicians, online courses, frequently asked questions

• Community — Online discussion with other Dell customers

• Upgrades — Upgrade information for components, such as memory, the hard drive, and the operating system

Dell Support Website — support.dell.com

NOTE: Select your region to view the appropriate support

site.

NOTE: Corporate, government, and education customers

can also use the customized Dell Premier Support website at premier.support.dell.com. The website may not be available in all regions.

• Customer Care — Contact information, service call and order status, warranty, and repair information

• Service and support — Service call status and support history, service contract, online discussions with technical support

• Reference — Computer documentation, details on my computer configuration, product specifications, and white papers

• Downloads — Certified drivers, patches, and software updates

• Notebook System Software (NSS)— If you reinstall the operating system for your computer, you should also reinstall the NSS utility. NSS provides critical updates for your operating system and support for Dell™

3.5-inch USB floppy drives, Intel

Pentium®M processors, optical drives, and USB devices. NSS is necessary for correct operation of your Dell computer. The software automatically detects your computer and operating system and installs the updates appropriate for your configuration.

To download Notebook System Software:

Go to

support.dell.com

Enter your Service Tag or product model.

In the

Download Category

Select the operating system and operating system language for your computer, and click

Under

Select a Device Configuration Utilities System Software

and click

Downloads

drop-down menu, click

Submit

, scroll to

, and click

System and

Dell Notebook

All

Finding Information 11

Page 12

What Are You Looking For? Find It Here

• How to use Windows XP

• Documentation for my computer

• Documentation for devices (such as a modem)

www.dell.com | support.dell.com

Windows Help and Support Center

Click the

Start

button and click

Help and Support

Type a word or phrase that describes your problem and click the arrow icon.

Click the topic that describes your problem. Follow the instructions on the screen.

12 Finding Information

Page 13

A Tour of Your Computer

Front View

display latch release

display

device and keyboard status lights

keyboard

touch pad

touch pad buttons

IEEE 1394 connector microphone connector

headphone connector

DISPLAY LATCH RELEASE — Slide this display latch to release and open the display.

DISPLAY — For more information about your display, see "Using the Display" in the Dell Inspiron Help

To access help, see "Finding Information" on page 9.

file.

SPEAKERS — To adjust the volume of the integrated speakers press the volume control keyboard

shortcuts. For more information, see "Using the Keyboard and Touch Pad" on page 35.

POWER BUTTON — Press the power button to turn on the computer or to enter or exit a power

management mode.

NOTICE: To avoid losing data, shut down your computer instead of pressing the power button.

speakers (2)

power button

A Tour of Your Computer 13

Page 14

AUDIO CONNECTORS — Connect headphones and microphone.

www.dell.com | support.dell.com

Attach headphones or speakers to the connector.

Attach a microphone to the connector.

IEEE 1394

CONNECTOR — Connects devices supporting IEEE 1394 high-speed transfer rates, such as

some digital video cameras.

TOUCH PAD — Touch pad and touch pad buttons provide the functionality of a mouse. See "Using the

Keyboard and Touch Pad" on page 35 for more information.

KEYBOARD — The keyboard includes a numeric keypad as well as the Microsoft

For information on supported keyboard shortcuts, see "Using the Keyboard and Touch Pad" on page 35.

14 A Tour of Your Computer

Windows® logo key.

Page 15

DEVICE AND KEYBOARD STATUS LIGHTS

Turns on when wireless networking is enabled. To enable or disable wireless networking, press <Fn><F2>.

Turns on when you turn on the computer. Turns on steadily or blinks when the computer is in a power management mode.

Indicates battery charge status.

If the computer is connected to an electrical outlet, the light operates as follows:

– Solid green: The battery is charging.

If the computer is running on a battery, the light operates as follows:

– Off: The battery is adequately charged (or the computer is turned off). – Flashing green: The battery charge is low.

Turns on when the computer reads or writes data.

NOTICE: To avoid loss of data, never turn off the computer while the

light is flashing.

Turns on when the numeric keypad is enabled.

Turns on when the uppercase letter function is enabled.

Turns on when the scroll lock function is enabled.

NOTE: Device status lights are also visible when the display is closed.

A Tour of Your Computer 15

Page 16

Left Side View

security cable slot

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exhaust vent

SECURITY CABLE SLOT — Lets you attach a commercially available antitheft device to the computer.

For more information, see the instructions included with the device.

video connector USB connectors (2)

PC Card slot Secure Digital

memory card slot

NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot.

EXHAUST VENT — The computer uses an internal fan to create airflow through the vents, which prevents

the computer from overheating.

NOTE: The computer turns on the fan when the computer gets hot. Fan noise is normal and does not

indicate a problem with the fans or the computer.

CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store

your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.

16 A Tour of Your Computer

Page 17

VIDEO CONNECTOR

Connects an external monitor. For more information, see "Using the Display" in the

Dell Inspiron Help

file. To access

help, see "Finding Information" on page 9.

USB 2.0 CONNECTOR

Connects USB 2.0 compliant devices, such as a mouse, keyboard, or printer.

PC CARD SLOT — Supports one PC Card, such as a modem or network adapter. The computer ships with a plastic blank installed in the slot. For more information, see "Using PC Cards" on page 39.

ECURE DIGITAL MEMORY CARD SLOT

The Secure Digital memory card slot supports one Secure Digital memory card. Use Secure Digital memory cards to save or back up data.

A Tour of Your Computer 17

Page 18

Page 19

The AC adapter converts AC power to the DC power required by the computer. You can connect the AC adapter with your computer turned either on or off.

CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and

power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage.

NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the

cable itself, and pull firmly but gently to avoid damaging the cable.

NOTICE: Ensure that the AC adapter cable is not in the path of chairs or other objects that could crush it.

S -VIDEO TV-OUT CONNECTOR

Connects your computer to a TV. For more information, see "Connecting Your Computer to a TV or Audio Device" on page 33.

A Tour of Your Computer 19

Page 20

Bottom View

Mini PCI card and modem cover

memory module cover

www.dell.com | support.dell.com

air vent

MODULE BAY — You can install devices such as an optical drive in the module bay. For more information,

see "Installing Module Bay Devices" on page 29.

MODULE BAY LATCH RELEASE — Releases a device. See "Installing Module Bay Devices" on page 29

for instructions.

HARD DRIVE —

BATTERY LATCH RELEASE — Releases a device. See "Using a Battery" on page 25 for instructions.

BATTERY/BATTERY BAY — When a battery is installed, you can use the computer without connecting the

computer to an electrical outlet. See "Using a Battery" on page 25.

AIR VENT — The computer uses an internal fan to create airflow through the vents, which prevents the

computer from overheating.

battery* battery latch release

*optional 8-cell battery is shown

Stores software and data.

module bay

module bay latch release

hard drive cover

CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store

your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.

MEMORY MODULE COVER — Covers the compartment that contains the memory module. See "Memory"

on page 73.

INI PCI CARD AND MODEM COVER — Covers the compartment that contains the Mini PCI card and

modem. See "Mini PCI Card" on page 76 and "Modem" on page 75.

20 A Tour of Your Computer

Page 21

Setting Up Your Computer

Connecting to the Internet

NOTE: ISPs and ISP offerings vary by country.

To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options:

• Dial-up connections that provide Internet access through a telephone line. Dial-up connections are considerably slower than DSL and cable modem connections.

• DSL connections that provide high-speed Internet access through your existing telephone line. With a DSL connection, you can access the Internet and use your telephone on the same line simultaneously.

• Cable modem connections that provide high-speed Internet access through your local cable TV line.

If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection. If you are using a DSL or cable modem connection, contact your ISP for setup instructions.

Setting Up Your Internet Connection

To set up an AOL or MSN connection:

Save and close any open files, and exit any open programs.

Double-click the

Follow the instructions on the screen to complete the setup.

If you do not have an Internet connection with a different ISP:

Save and close any open files, and exit any open programs.

Click the

The

Start

New Connection Wizard

MSN Explorer

button and click

appears.

AOL

icon on the Microsoft® Windows® desktop.

AOL

icon on your desktop or if you want to set up an

Internet Explorer

Click

Connect to the Internet

Setting Up Your Computer 21

Page 22

In the next window, click the appropriate option:

• If you do not have an ISP and want to select one, click

service providers (ISPs)

• If you have already obtained setup information from your ISP but you did not receive a setup CD, click

• If you have a CD, click

Click

If you selected instructions on the screen to complete the setup.

Set up my connection manually

Use the CD I got from an ISP

, continue to step 6. Otherwise, follow the

Choose from a list of Internet

www.dell.com | support.dell.com

NOTE: If you do not know which type of connection to select, contact your ISP.

Click the appropriate option under click

Use the setup information provided by your ISP to complete the setup.

If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on page 56. If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.

Setting Up a Printer

NOTICE: Complete the operating system setup before you connect a printer to the computer.

See the documentation that came with the printer for setup information, including how to:

• Obtain and install updated drivers.

• Connect the printer to the computer.

• Load paper and install the toner or ink cartridge.

• Contact the printer manufacturer for technical assistance.

Printer Cable

Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you purchased a printer cable at the same time you purchased your computer, the cable may arrive in the computer box.

How do you want to connect to the Internet?

, and then

Connecting a USB Printer

NOTE: You can connect USB devices while the computer is turned on.

Complete the operating system setup if you have not already done so.

Install the printer driver if necessary. See the documentation that came with your printer.

22 Setting Up Your Computer

Page 23

Attach the USB printer cable to the USB connectors on the computer and the printer. The USB connectors fit only one way.

USB connector on computer

USB connector

USB printer cable

on printer

Power Protection Devices

Several devices are available to protect against power fluctuations and failures:

• Surge protectors

• Line conditioners

• Uninterruptible power supplies (UPS)

Surge Protectors

Surge protectors and power strips equipped with surge protection help to prevent damage to your computer from voltage spikes that can occur during electrical storms or following power interruptions. The level of protection is usually commensurate with the cost of the surge protector. Some surge protector manufacturers include warranty coverage for certain types of damage. Carefully read the device warranty when choosing a surge protector. A device with a higher joule rating offers more protection. Compare joule ratings to determine the relative effectiveness of different devices.

NOTICE: Most surge protectors do not protect against power fluctuations or power interruptions

caused by nearby lightning strikes. When lightning occurs in your area, disconnect the telephone line from the telephone wall jack and disconnect your computer from the electrical outlet.

Setting Up Your Computer 23

Page 24

Many surge protectors have a telephone jack for modem protection. See the surge protector documentation for modem connection instructions.

NOTICE: Not all surge protectors offer network adapter protection. Disconnect the network cable from

the network wall jack during electrical storms.

Line Conditioners

NOTICE: Line conditioners do not protect against power interruptions.

Line conditioners are designed to maintain AC voltage at a fairly constant level.

Uninterruptible Power Supplies

www.dell.com | support.dell.com

NOTICE: Loss of power while data is being saved to the hard drive may result in data loss or file damage.

NOTE: To ensure maximum battery operating time, connect only your computer to a UPS. Connect other

devices, such as a printer, to a separate power strip that provides surge protection.

A UPS protects against power fluctuations and interruptions. UPS devices contain a battery that provides temporary power to connected devices when AC power is interrupted. The battery charges while AC power is available. See the UPS manufacturer documentation for information on battery operating time and to ensure that the device is approved by Underwriters Laboratories (UL).

24 Setting Up Your Computer

Page 25

Using a Battery

Battery Performance

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

For optimal computer performance and to help preserve BIOS settings, operate your Dell™ portable computer with the main battery installed at all times. Use a battery to run the computer when it is not connected to an electrical outlet. One battery is supplied as standard equipment in the battery bay.

NOTE: Battery capacity (the time it can hold a charge) decreases over time. Depending on how often the

battery is used and the conditions under which it is used, you may need to purchase a new battery during the life of your computer.

Battery operating time varies depending on operating conditions. Operating time is significantly reduced when you perform operations including, but not limited to, the following:

• Using DVD, DVD-R, and CD-RW drives

• Using wireless communications devices, PC Cards, or USB devices

• Using high-brightness display settings, 3D screen savers, or other power-intensive programs such as 3D games

• Running the computer in maximum performance mode (see "Power Management" in the

Dell Inspiron Help

file.)

NOTE: It is recommended that you connect your computer to an electrical outlet when writing to a

CD or DVD.

You can set power management options to alert you when the battery charge is low.

CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the

battery only with a compatible battery purchased from Dell. The lithium-ion battery is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

CAUTION: Do not dispose of batteries with household waste. When your battery no longer holds a

charge, call your local waste disposal or environmental agency for advice on disposing of a lithium-ion battery. See "Battery Disposal" in the Product Information Guide.

CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture,

incinerate, disassemble, or expose the battery to temperatures above 65°C (149°F). Keep the battery away from children. Handle damaged or leaking batteries with extreme care. Damaged batteries may leak and cause personal injury or equipment damage.

Using a Battery 25

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Checking the Battery Charge

The Microsoft® Windows® provide information on the battery charge.

Microsoft Windows Power Meter

The Windows Power Meter indicates the remaining battery charge. To check the Power Meter, double-click the icon on the taskbar. For more information about the see "Power Management" in the on page 9.

If the computer is connected to an electrical outlet, a icon appears.

www.dell.com | support.dell.com

Low-Battery Warning

NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning.

Then connect the computer to an electrical outlet. If the battery runs completely out of power, hibernate mode begins automatically.

A pop-up window warns you when the battery charge is approximately 90 percent depleted. For more information about low-battery alarms, see "Power Management" in the To access help, see "Finding Information" on page 9.

Charging the Battery

When you connect the computer to an electrical outlet or install a battery while the computer is connected to an electrical outlet, the computer checks the battery charge and temperature. If necessary, the AC adapter then charges the battery and maintains the battery charge.

If the battery is hot from being used in your computer or being in a hot environment, the battery may not charge when you connect the computer to an electrical outlet.

For more information about resolving problems with a battery, see "Power Problems" on page 64.

Power Meter

Dell Inspiron Help

window and icon and the low-battery warning

Power Meter

file. To access help, see "Finding Information"

Dell Inspiron Help

tab,

file.

26 Using a Battery

Page 27

Removing a Battery

CAUTION: Before performing these procedures, disconnect the modem from the telephone wall jack.

Ensure that the computer is turned off, set to the hibernate power management mode, or connected to an electrical outlet.

Slide and hold the battery-bay latch release on the bottom of the computer, and then remove the battery from the bay.

shown with optional 8-cell battery

Installing a Battery

CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the

battery only with a compatible battery purchased from Dell. The lithium-ion battery is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

Slide the battery into the bay until the latch release clicks.

Storing a Battery

Remove the battery when you store your computer for an extended period of time. A battery discharges during prolonged storage. After a long storage period, recharge the battery fully before you use it.

Using a Battery 27

Page 28

www.dell.com | support.dell.com

28 Using a Battery

Page 29

Installing Module Bay Devices

About the Module Bay

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

You can install devices such as a DVD drive, CD-RW/DVD drive, or DVD+RW in the module bay.

Removing and Installing Devices While the Computer Is Turned Off

NOTICE: To prevent damage to devices, store them in a safe, dry place when they are not installed in the

computer. Avoid pressing down on them or placing heavy objects on top of them.

Slide and hold the device latch release.

Pull the device out of the module bay.

Push the new device into the bay until it clicks.

Installing Module Bay Devices 29

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Removing and Installing Devices While the Computer Is Running

Before ejecting the device, double-click the click the device you want to eject, and click

NOTICE: To prevent damage to devices, store them in a safe, dry place when they are not installed in the

computer. Avoid pressing down on them or placing heavy objects on top of them.

Slide and hold the device latch release.

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Safely Remove Hardware

Stop

icon on the taskbar,

Pull the device out of the module bay.

Push the new device into the bay until it clicks.

The operating system automatically recognizes the device.

30 Installing Module Bay Devices

Page 31

Using CDs, DVDs, and Other Multimedia

Using CDs and DVDs

For information about using CDs and DVDs in your computer, see the Dell™ Inspiron™ Help file. To access the help file, see "Finding Information" on page 9.

Copying CDs and DVDs

NOTE: Ensure that you follow all copyright laws when you create CDs or DVDs.

This section applies only to computers that have a CD-R, CD-RW, DVD+RW, DVD+R, or DVD/CD-RW combo drive.

The following instructions show how to make an exact copy of a CD or DVD. You can also use Sonic RecordNow for other purposes, including creating CDs from audio files on your computer and creating MP3 CDs. For instructions, see the Sonic RecordNow documentation that came with your computer. Open Sonic RecordNow, click the question mark icon in the upper-right corner of the window, and then click

How to Copy a CD or DVD

NOTE: If you have a DVD/CD-RW combo drive and you experience recording problems, check for

available software patches at the Sonic support website at support.sonic.com.

Currently, five DVD-writable disc formats are available: DVD+R, DVD+RW, DVD-R, DVD-RW, and DVD-RAM. The DVD-writable drives installed in Dell™ computers can write to DVD+R and DVD+RW media, and can read DVD-R and DVD-RW media. However, DVD-writable drives do not write to and might not read DVD-RAM media. In addition, commercially available DVD players for home theater systems might not read all five formats.

RecordNow Help

RecordNow Tutorial

NOTE: Most commercial DVDs have copyright protection and cannot be copied using

Sonic RecordNow.

Click the

RecordNow!

Click either the audio tab or the data tab, depending on the kind of CD or DVD you want to copy.

Start

button, point to

All Programs→

Sonic→ RecordNow!

Using CDs, DVDs, and Other Multimedia 31

, and then click

Page 32

Click

Exact Copy

To copy the CD or DVD:

If you have one CD or DVD drive

• The computer reads your source CD or DVD and copies it to a temporary folder on your computer hard drive.

When prompted, insert a blank CD or DVD into the CD or DVD drive and click

, ensure that the settings are correct and click

Copy

If you have two CD or DVD drives

• source CD or DVD and click the blank CD or DVD.

Once you have finished copying the source CD or DVD, the CD or DVD that you have

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created automatically ejects.

Using Blank CD-Rs and CD-RWs

Your CD-RW drive can write to two different types of recording media—CD-Rs and CD-RWs (including high-speed CD-RWs). Use blank CD-Rs to record music or permanently store data files. After creating a CD-R, you cannot write to that CD-R again without changing your method of recording (see the Sonic documentation for more information). Use blank CD-RWs to write to CDs or to erase, rewrite, or update data on CDs.

Your DVD-writable drive can write to four different types of recording media—CD-Rs, CD-RWs (including high-speed CD-RWs), DVD+Rs, and DVD+RWs. Blank DVD+Rs can be used to permanently store large amounts of information. After you create a DVD+R disc, you may not be able to write to that disc again if the disc is "finalized" or "closed" during the final stage of the disc creation process. Use blank DVD+RWs if you plan to erase, rewrite, or update information on that disc later.

Helpful Tips

• Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after you start Sonic RecordNow and open a RecordNow project.

• You must use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play in most home or car stereos.

• You cannot create audio DVDs with Sonic RecordNow.

• Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed.

• Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB file to a 650-MB blank CD. The CD-RW drive needs 1 or 2 MB of the blank CD to finalize the recording.

• Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank CD-RWs to test music file projects before you record the project permanently to a blank CD-R.

• See the Sonic support website at

, select the drive into which you have inserted your

Copy

. The computer copies the data on the CD or DVD to

support.sonic.com

for additional information.

32 Using CDs, DVDs, and Other Multimedia

Page 33

Connecting Your Computer to a TV or Audio Device

NOTE: Video and audio cables for connecting your computer to a TV or other audio device are not

included with your computer. Cables may be purchased at most consumer electronics stores.

You can use a commercially available S-video cable to connect your computer to the S-video input on your TV. The audio connector on the front of the computer enables you to connect the computer to your TV or audio device, using a commercially available audio cable.

NOTE: See the diagrams at the beginning of each subsection to help you determine which method of

connection you should use.

When you finish connecting the video and audio cables between your computer and your TV, you must enable your computer to work with the TV. See "Enabling the Display Settings for a TV" on page 34 to ensure that the computer recognizes and works properly with the TV.

S-Video Connection

S-video cable

audio cable

Turn off the computer and the TV and/or audio device that you want to connect.

Plug one end of the S-video cable in to the S-video TV-out connector on the computer.

Plug the other end of the S-video cable in to the S-video input connector on your TV.

Plug the single-connector end of the audio cable in to the headphone connector on your computer.

Using CDs, DVDs, and Other Multimedia 33

Page 34

Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on your TV or other audio device.

Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer.

See "Enabling the Display Settings for a TV" on page 34 to ensure that the computer recognizes and works properly with the TV.

Enabling the Display Settings for a TV

Integrated Video Controller

www.dell.com | support.dell.com

NOTE: Ensure that you properly connect the TV before you enable the display settings.

Click the

Click

Appearances and Themes

Under

or pick a Control Panel icon

Click the

Click

Graphic Properties

If you want to use only a TV without using the computer display or any other display options:

In the new window, click TV so that a red check mark appears directly on top of the TV icon.

Ensure that the settings are correct.

If you want to use a TV and the computer display at the same time:

In the new window, click devices listed is a TV.

Click

In the new window, ensure that the display resolution settings are correct.

Click

Apply

Click OK to confirm the settings change.

Click

Yes

Click OK.

Start

button and click

Control Panel

Settings

tab and click

Advanced

Intel (R) Extreme Graphics

Intel (R) Dual Display Clone

Device Settings

to view the new settings.

to keep the new settings.

, click

tab.

Display

and ensure that one of the

34 Using CDs, DVDs, and Other Multimedia

Page 35

Using the Keyboard and Touch Pad 35

Page 36

Key Combinations

System Functions

<Ctrl><Shift><Esc> Opens the Task Manager window.

<Fn><F3> Enables and disables the numeric keypad.

<Fn><F4> Enables and disables the scroll lock.

Display Functions

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<Fn><F8> Switches the video image to the next display option.

<Fn> and up-arrow key Increases brightness on the integrated display only

<Fn> and down-arrow key Decreases brightness on the integrated display only

Radios (Including Wireless Networking)

<Fn><F2> Enables and disables radios including wireless

Power Management

<Fn><Esc> Activates a power management mode. You can

Speaker Functions

<Fn><F5> Enables and disables the integrated speakers and external

<Fn><F6> Decreases the volume of the integrated speakers and

<Fn><F7> Increases the volume of the integrated speakers and

The options include the integrated display, an external monitor, and both displays simultaneously.

(not on an external monitor).

networking.

reprogram this keyboard shortcut to activate a different power management mode using the Advanced tab in the Power Options Properties window. See "Power Management" in the Dell Inspiron Help file.

help, see "Finding Information" on page 9.

speakers (mute function), if attached.

external speakers, if attached.

To access

36 Using the Keyboard and Touch Pad

Page 37

Microsoft® Windows® Logo Key Functions

Windows logo key and <m> Minimizes all open windows.

Windows logo key and <Shift><m>

Windows logo key and <e> Runs Windows Explorer.

Windows logo key and <r> Opens the Run dialog box.

Windows logo key and <f> Opens the Search Results dialog box.

Windows logo key and <Ctrl><f>

Windows logo key and <Pause> Opens the System Properties dialog box.

Maximizes all windows.

Opens the Search Results-Computer dialog box (if the computer is connected to a network).

To adjust keyboard operation, such as the character repeat rate, open the Control Panel, click

Printers and Other Hardware

, and click

Keyboard

Touch Pad

The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display. Use the touch pad and touch pad buttons as you would use a mouse.

• To move the cursor, lightly slide your finger over the touch pad.

• To select an object, lightly tap once on the surface of the touch pad or use your thumb to press the left touch-pad button.

Using the Keyboard and Touch Pad 37

Page 38

• To select and move (or drag) an object, position the cursor on the object and tap down-up-down on the touch pad. On the second down motion, leave your finger on the touch pad and move the selected object by sliding your finger over the surface.

• To double-click an object, position the cursor on the object and tap twice on the touch pad or use your thumb to press the left touch-pad button twice.

Customizing the Touch Pad

You can use the

Open the Control Panel, click

In the

Mouse Properties

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•Click the

Click OK to save the settings and close the window.

Mouse Properties

window:

Device Select

Pointer

tab to adjust touch pad settings.

window to disable the touch pad or adjust its settings.

Printers and Other Hardware

, and then click

Mouse

tab to disable the touch pad.

38 Using the Keyboard and Touch Pad

Page 39

Using PC Cards

PC Card Types

See "Specifications" on page 81 for information on supported PC Cards.

NOTE: A PC Card is not a bootable device.

The PC Card slot has one connector that supports a single Type I or Type II card.

The PC Card slot supports CardBus technology and extended PC Cards. "Type" of card refers to its thickness, not its functionality.

PC Card Blanks

Your computer shipped with a plastic blank installed in the PC Card slot. Blanks protect unused slots from dust and other particles. Save the blank for use when no PC Card is installed in the slot; blanks from other computers may not fit your computer.

To remove the blank, see "Removing a PC Card or Blank" on page 39.

Extended PC Cards

An extended PC Card (for example, a wireless network adapter) is longer than a standard PC Card and extends outside the computer. Follow these precautions when using extended PC Cards:

• Protect the exposed end of an installed card. Striking the end of the card can damage the system board.

• Always remove an extended PC Card before you pack the computer in its carrying case.

Removing a PC Card or Blank

NOTICE: Use the PC Card configuration utility (click the icon in the taskbar) to select a card and

stop it from functioning before you remove it from the computer. If you do not stop the card in the configuration utility, you could lose data. Do not attempt to eject a card by pulling its cable, if one is attached.

Using PC Cards 39

Page 40

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

Press in on the latch.

For some latches, you must press the latch twice: once to pop the latch out, and then a second time to pop the card out.

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Remove the card or blank.

Save a blank to use when no PC Card is installed in a slot. Blanks protect unused slots from dust and other particles.

40 Using PC Cards

Page 41

Installing a PC Card

You can install a PC Card in the computer while the computer is running. The computer automatically detects the card.

PC Cards are generally marked with a symbol (such as a triangle or an arrow) to indicate which end to insert into the slot. The cards are keyed to prevent incorrect insertion. If card orientation is not clear, see the documentation that came with the card.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

To install a PC Card:

Hold the card with its orientation symbol pointing into the slot and the top side of the card facing up. The latch may need to be in the "in" position before you insert the card.

Slide the card into the slot until the card is completely seated in its connector.

If you encounter too much resistance, do not force the card. Check the card orientation and try again.

The computer recognizes most PC Cards and automatically loads the appropriate device driver. If the configuration program tells you to load the manufacturer's drivers, use the floppy disk or CD that came with the PC Card.

Using PC Cards 41

Page 42

www.dell.com | support.dell.com

42 Using PC Cards

Page 43

Setting Up a Home and Office Network

Connecting to a Network Adapter

Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it.

To connect a network cable:

Connect the network cable to the network adapter connector on the back of your computer.

NOTE: Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.

Connect the other end of the network cable to a network connection device, such as a network wall jack.

NOTE: Do not use a network cable with a telephone wall jack.

Setting Up a Home and Office Network 43

Page 44

Network Setup Wizard

The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.

Click the click

Network Setup Wizard

On the welcome screen, click

Click

Checklist for creating a network

NOTE: Selecting the connection method labeled "This computer connects directly to the Internet"

www.dell.com | support.dell.com

enables the integrated firewall provided with Windows XP.

Complete the checklist and required preparations.

Return to the Network Setup Wizard and follow the instructions on the screen.

Connecting to a Wireless Local Area Network

NOTE: These networking instructions do not apply to internal cards with Bluetooth® wireless technology or

cellular products.

Determining Your Network Type

NOTE: Most wireless networks are of the infrastructure type.

Wireless networks fall into two categories—infrastructure networks and ad-hoc networks. An infrastructure network uses routers or access points to connect several computers. An ad-hoc network does not use routers or access points and consists of computers that broadcast to one another. For additional assistance with setting up your wireless connection, go to and search for the keyword

Start

button, point to

All Programs→ Accessories→ Communications

wireless setup

, and then

support.dell.com

44 Setting Up a Home and Office Network

Page 45

Connecting to a Wireless Network in Microsoft® Windows® XP

Your wireless network card requires specific software and drivers in order to connect to a network. The software is already installed. If the software is removed or corrupted, follow the instructions included in the user's guide for your wireless network card. The Dell Support website at

When you turn on your computer, a pop-up appears from the network icon in the notification area whenever a network is detected in the area for which your computer is not configured.

Click either the pop-up or the network icon to configure your computer for one of the available wireless networks.

The

Wireless Network Connections

support.dell.com

window lists the wireless networks available in your area.

user’s guide is available on the

Setting Up a Home and Office Network 45

Page 46

Click to select the network you want to configure, and then click network name in the list. If you select a secure network (identified by a icon), you must enter a WEP or WPA key when prompted.

NOTE: Network security settings are unique to your network. Dell cannot provide this information.

Your network is configured automatically.

NOTE: Your computer can take up to 1 minute to connect to the network.

After your computer is configured for the wireless network you selected, another pop-up notifies you that your computer is connected to the network you selected.

www.dell.com | support.dell.com

Thereafter, whenever you log on to your computer in the area of the wireless network, the same pop-up notifies you of the wireless network connection.

Connect

or double-click the

46 Setting Up a Home and Office Network

Page 47

Solving Problems

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in this section and run the Dell Diagnostics before you contact Dell for technical assistance.

NOTICE: The Dell Diagnostics works only on Dell™ computers.

Starting the Dell Diagnostics

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display a screen image, contact Dell (see page 89).

Shut down the computer (see page 71).

Connect the computer to an electrical outlet.

Turn on the computer. When the DELL™ logo appears, press <F12> immediately.

NOTE: If you cannot see anything on your display, hold down the <Fn> key and press the computer’s

power button to begin the Dell Diagnostics. The computer automatically runs the Pre-boot System Assessment.

If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft

When the boot device list appears, highlight

The computer runs the Pre-boot System Assessment, a series of initial tests of your system board, keyboard, hard drive, and display.

• During the assessment, answer any questions that appear.

• If a failure is detected, the computer stops and beeps. To stop the assessment and restart

Windows® desktop. Then shut down your computer (see page 71) and try again.

Diagnostics

the computer, press <n>; to continue to the next test, press <y>; to retest the component that failed, press <r>.

and press <Enter>.

Solving Problems 47

Page 48

• If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Dell (see page 89) before continuing on to the Dell Diagnostics.

If the Pre-boot System Assessment completes successfully, you receive the message

Dell Diagnostic Utility Partition. Press any key to continue

Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.

Dell Diagnostics Main Menu

After the Dell Diagnostics loads and the

Main Menu

screen appears, click the button for the

option you want.

Booting

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Option Function

Express Test Performs a quick test of devices. This test typically takes

Extended Test Performs a thorough check of devices. This test typically

Custom Test Tests a specific device. You can customize the tests you

Symptom Tree Lists the most common symptoms encountered and

If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen.

If you cannot resolve the error condition, contact Dell (see page 89).

NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell,

technical support will ask for your Service Tag.

If you run a test from the described in the following table for more information.

10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly.

takes an hour or more and requires you to answer questions periodically.

want to run.

allows you to select a test based on the symptom of the problem you are having.

Custom Test

Symptom Tree

option, click the applicable tab

Tab Function

Results Displays the results of the test and any error

Errors Displays error conditions encountered, error codes, and the

48 Solving Problems

conditions encountered.

problem description.

Page 49

Tab Function

Help Describes the test and may indicate requirements for running

the test.

Configuration Displays your hardware configuration for the selected device.

The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer.

Parameters Allows you to customize the test by changing the test settings.

When the tests are complete, close the test screen to return to the the Dell Diagnostics and restart the computer, close the

Main Menu

screen.

screen. To exit

Drivers

What Is a Driver?

A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program.

A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes.

Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed.

Many drivers, such as the keyboard driver, come with your Microsoft Windows operating system. You may need to install drivers if you:

• Upgrade your operating system.

• Reinstall your operating system.

• Connect or install a new device.

Identifying Drivers

If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver.

Windows XP

Click the

Under

Click

Start

button and click

Pick a Category

System

Control Panel

, click

Performance and Maintenance

Solving Problems 49

Page 50

In the

System Properties

Click

Device Manager

Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon.

If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver as described in the following section.

Reinstalling Drivers and Utilities

NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell™ computers.

If you install drivers obtained from other sources, your computer might not work correctly.

www.dell.com | support.dell.com

Using Windows XP Device Driver Rollback

If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.

Click the

Under

Pick a Category

Click

System

In the

System Properties

Click

Device Manager

Right-click the device for which the new driver was installed and click

Click the

Click

Roll Back Driver

If Device Driver Rollback does not resolve the problem, then use System Restore to return your computer to the operating state that existed before you installed the new driver.

Start

button and click

Drivers

tab.

window, click the

Hardware

Control Panel

, click

Performance and Maintenance

window, click the

Hardware

tab.

Properties

Manually Reinstalling Drivers

After copying the required driver files to your hard drive, click the

My Computer

Click

Click the

Double-click the type of device for which you are installing the driver (for example, or

Infrared devices

Double-click the name of the device for which you are installing the driver.

Click the

Click

50 Solving Problems

Start

button and right-click

Properties

Hardware

tab and click

Device Manager

Driver

tab and click

Install from a list or specific location (Advanced)

Browse

and browse to the location to which you previously extracted the driver files.

Update Driver

and click

Modems

Page 51

When the name of the appropriate driver appears, click

Click

Finish

and restart your computer.

Resolving Software and Hardware Incompatibilities

If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility.

To resolve incompatibilities using the Hardware Troubleshooter:

Click the

Ty p e

Click

In the

computer

Start

button and click

hardware troubleshooter

Hardware Troubleshooter

, and click

Help and Support

in the

list, click

in the

field and click the arrow to start the search.

Search Results

I need to resolve a hardware conflict on my

list.

Restoring Your Operating System

You can restore your operating system in the following ways:

• Microsoft Windows XP System Restore returns your computer to an earlier operating state without affecting data files.

• Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer.

Using Microsoft Windows XP System Restore

The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state.

NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or

recover them.

NOTE: The procedures in this document were written for the Windows default view, so they may not

work if you set your Dell™ computer to the Windows Classic view.

Creating a Restore Point

Click the

Click

Follow the instructions on the screen.

Start

button and click

System Restore

Help and Support

Solving Problems 51

Page 52

Restoring the Computer to an Earlier Operating State

If problems occur after you install a device driver, use Device Driver Rollback (see page 51) to resolve the problem. If that is unsuccessful, then use System Restore.

NOTICE: Before you restore the computer to an earlier operating state, save and close any open files

and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

Click the

System Restore

Ensure that

Click a calendar date to which you want to restore your computer.

www.dell.com | support.dell.com

The

Select a Restore Point

points. All calendar dates with available restore points appear in boldface type.

Select a restore point and click

If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you prefer.

Click

The

Restoration Complete

then the computer restarts.

After the computer restarts, click OK.

To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.

Start

button, point to

All Programs→

Restore my computer to an earlier time

screen provides a calendar that allows you to see and select restore

screen appears after System Restore finishes collecting data and

Accessories→

System Tools

is selected and click

, and then click

Undoing the Last System Restore

NOTICE: Before you undo the last system restore, save and close all open files and exit any open

programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

Click the

System Restore

Click

Using Dell PC Restore by Symantec

Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore restores your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computer—including data files—are permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using PC Restore.

NOTICE: Using PC Restore permanently deletes all data on the hard drive and removes any applications

or drivers installed after you received your computer. If possible, back up the data before using PC Restore.

52 Solving Problems

Start

button, point to

Undo my last restoration

All Programs→ Accessories→ System Tools

and click

, and then click

Page 53

To use PC Restore:

Turn on the computer.

During the boot process, a blue bar with

Immediately upon seeing the blue bar, press <Ctrl><F11>.

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appears at the top of the screen.

If you do not press <Ctrl><F11> in time, let the computer finish restarting, and then restart the computer again.

NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step.

On the next screen that appears, click

On the next screen, click

Confirm

Restore

The restore process takes approximately 6–10 minutes to complete.

When prompted, click

NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot.

When prompted, click

Finish

to reboot the computer.

Yes

The computer restarts. Because the computer is restored to its original operating state, the screens that appear, such as the End User License Agreement, are the same ones that appeared the first time the computer was turned on.

Click

The

System Restore

After the computer restarts, click OK.

screen appears and the computer restarts.

Enabling System Restore

If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled:

Click the

Click

Click the

Ensure that

Start

button and click

Control Pane l

Performance and Maintenance

System

System Restore

tab.

Turn off System Restore

is unchecked.

Solving Problems 53

Page 54

Removing PC Restore

NOTICE: PC Restore enables you to restore your computer’s operating system to the condition it was in

when you purchased your computer. It is recommended that you do not remove PC Restore from your

computer, even to gain additional hard drive space. If you remove PC Restore from the hard drive, you cannot ever recall it, and you will never be able to use PC Restore to return your computer’s operating system to its original state.

Log on to the computer as a local administrator.

In Windows Explorer, go to

Double-click the filename

NOTE: If you do not log on as a local administrator, a message appears stating that you that you

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must do so. Click Quit and log on as a local administrator.

If the partition for PC Restore does not exist, a message appears stating that the partition was not found. Click

Click OK to remove the partition.

Click

Yes

The partition is deleted and the space. To check the available space, right-click the

Properties

Click

Finish

Restart the computer.

c:\dell\utilities\DSR

DSRIRRemv2.exe

Quit

; there is no partition to delete.

when a confirmation message appears.

c:\

partition expands to include the newly available disk

to close the

PC Restore Removal

window.

c:\

drive in Windows Explorer and select

Drive Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

ENSURE THAT MICROSOFT WINDOWS RECOGNIZES THE DRIVE — Click the Start button and click

My Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

TEST THE DRIVE —

• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.

• Insert a bootable floppy disk and restart the computer.

CLEAN THE DRIVE OR DISK —

see "Finding Information" on page 9.

54 Solving Problems

See

the Dell Inspiron Help file for instructions. To access the help file,

Page 55

ENSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE

CHECK THE CABLE CONNECTIONS

CHECK FOR HARDWARE INCOMPATIBILITIES

RUN THE DELL DIAGNOSTICS (SEE PAGE 47)

CD and DVD drive problems

NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a

defect in the drive or the CD or DVD.

NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all

DVD drives.

Problems writing to a CD/DVD-RW drive

CLOSE OTHER PROGRAMS — The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW.

TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD/DVD-RW DISC — See the Dell Inspiron Help file (see "Finding Information" on page 9) or search for the keyword standby in the

Windows Help and Support Center for information on power management modes.

CHANGE THE WRITE SPEED TO A SLOWER RATE — See the help files for your CD or DVD creation software.

If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray

Ensure that the computer is shut down.

Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until the tray is partially ejected.

Gently pull out the tray until it stops.

Solving Problems 55

Page 56

If you hear an unfamiliar scraping or grinding sound

• Ensure that the sound is not caused by the program that is running.

• Ensure that the disk or disc is inserted properly.

Hard drive problems

ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON — A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on.

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RUN CHECK DISK —

Click the

Right-click

Click

Properties

Click the

Under

Error-checking

Click

Scan for and attempt recovery of bad sectors

Click

Start

button and click

Local Disk C:

Tools

tab.

, click

My Computer

Check Now

E-Mail, Modem, and Internet Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is

connected to a digital telephone network.

CHECK THE MICROSOFT OUTLOOK® EXPRESS SECURITY SETTINGS — If you cannot open your e-mail attachments:

In Outlook Express, click

Click

Do not allow attachments

56 Solving Problems

Tools

, click

Options

to remove the checkmark.

, and then click

Security

Page 57

CHECK THE TELEPHONE LINE CONNECTION —

HECK THE TELEPHONE JACK —

C C

ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK — SE A DIFFERENT

Solving Problems 57

Page 58

Error Messages

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.

BAD COMMAND OR FILE NAME — Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname.

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CD DRIVE CONTROLLER FAILURE — The CD drive does not respond to commands from the computer. See "Drive Problems" on page 54.

DATA ERROR — The hard drive cannot read the data. See "Drive Problems" on page 54.

THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE — The file that you are trying

to copy is too large to fit on the disk, or the disk is too full. Try copying the file to a different disk or use a larger capacity disk.

A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | — Do not use these characters in filenames.

INSERT BOOTABLE MEDIA — The operating system is trying to boot from a nonbootable CD. Insert a CD.

NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND TRY AGAIN — You have too many programs open. Close all windows and open the program that you want to use.

OPERATING SYSTEM NOT FOUND — Contact Dell (see "Contacting Dell" on page 89).

58 Solving Problems

Page 59

A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to open is missing an essential file. Remove and then reinstall the program.

Click the Start button and click

Click

Add or Remove Programs

Select the program you want to remove.

Click

Remove

See the program documentation for installation instructions.

X :\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY — Insert a disk into the drive and try again.

Change/Remove

Control Panel

and follow the prompts on the screen.

IEEE 1394 Device Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

ENSURE THAT THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE CONNECTOR

ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS —

Click the

Click If your IEEE 1394 device is listed, Windows recognizes the device.

Start

button and click

Printers and Other Hardware

Control Panel

IF YOU HAVE PROBLEMS WITH A DELL- PROVIDED IEEE 1394 DEVICE —

F YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL —

Contact Dell (see page 89) or the IEEE 1394 device manufacturer.

Keyboard Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

NOTE: Use the integrated keyboard when working in MS-DOS

Dell Diagnostics or the system setup program. When you attach an external keyboard, the integrated keyboard remains fully functional.

mode or when running the

Solving Problems 59

Page 60

External Keyboard Problems

NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional.

CHECK THE KEYBOARD CABLE — Shut down the computer. Disconnect the keyboard cable and check

it for damage, and firmly reconnect the cable.

If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the computer.

CHECK THE EXTERNAL KEYBOARD —

Shut down the computer, wait 1 minute, and turn it on again.

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Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.

From the Windows desktop, click the

Notepad

click

Type some characters on the external keyboard and verify that they appear on the display.

If you cannot verify these steps, you may have a defective external keyboard.

TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD, CHECK THE

INTEGRATED KEYBOARD —

Shut down the computer.

Disconnect the external keyboard.

Turn on the computer.

From the Windows desktop, click the

Notepad

click

Type some characters on the integrated keyboard and verify that they appear on the display.

If the characters appear now but did not with the external keyboard, you may have a defective external keyboard. Contact Dell (see "Contacting Dell" on page 89).

Start

button, point to

Programs

, point to

Accessories

, and

Start

button, point to

Programs

, point to

Accessories

, and

Unexpected Characters

DISABLE THE NUMERIC KEYPAD — Press <Num Lk> to disable the numeric keypad if numbers are displayed instead of letters. Verify that the numbers lock light is not lit.

Lockups and Software Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

60 Solving Problems

Page 61

The computer does not start up

ENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE E

LECTRICAL OUTLET

The computer stops responding

NOTICE: You might lose data if you are unable to perform an operating system shutdown.

TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or

moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

A program stops responding

END THE PROGRAM —

Press <Ctrl><Shift><Esc> simultaneously.

Click

Applications

Click the program that is no longer responding.

Click

End Task

A program crashes repeatedly

NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.

CHECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program.

A program is designed for an earlier Windows operating system

RUN THE PROGRAM COMPATIBILITY WIZARD — The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP operating system environments.

Click the

Program Compatibility Wizard

In the welcome screen, click

Follow the instructions on the screen.

Start

button, point to

All Programs→ Accessories

, and then click

Solving Problems 61

Page 62

A solid blue screen appears

TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

Memory Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —

• Save and close any open files and exit any open programs you are not using to see if that resolves the problem.

• See the software documentation for minimum memory requirements. If necessary, install additional memory (see "Memory" on page 73).

• Reseat the memory modules (see "Memory" on page 73) to ensure that your computer is successfully communicating with the memory.

• Run the Dell Diagnostics (see "Dell Diagnostics" on page 47).

IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —

• Reseat the memory modules (see "Memory" on page 73) to ensure that your computer is successfully communicating with the memory.

• Ensure that you are following the memory installation guidelines (see "Memory" on page 73).

• Run the Dell Diagnostics (see "Dell Diagnostics" on page 47).

Network Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

CHECK THE NETWORK CABLE CONNECTOR — Ensure that the network cable is firmly inserted into

both the network connector on the back of the computer and the network jack.

CHECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR — No light indicates that no network communication exists. Replace the network cable.

RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN

CHECK YOUR NETWORK SETTINGS — Contact your network administrator or the person who set up

your network to verify that your network settings are correct and that the network is functioning.

Solving Problems 63

Page 64

PC Card Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

CHECK THE PC CARD — Ensure that the PC Card is properly inserted into the connector.

ENSURE THAT THE CARD IS RECOGNIZED BY WINDOWS — Double-click the Safely Remove

Hardware icon in the Windows taskbar. Ensure that the card is listed.

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IF YOU HAVE PROBLEMS WITH A DELL- PROVIDED PC CARD — Contact Dell (see "Contacting Dell" on page 89).

IF YOU HAVE PROBLEMS WITH A PC CARD NOT PROVIDED BY DELL — Contact the PC Card manufacturer.

Power Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

NOTE: See the Dell Inspiron Help file for information on standby mode. To access the help file,

see "Finding Information" on page 9.

CHECK THE POWER LIGHT — When the power light is lit or blinking, the computer has power. If the power light is blinking, the computer is in standby mode—press the power button to exit standby mode. If the light is off, press the power button to turn on the computer.

CHARGE THE BATTERY — The battery charge may be depleted.

Reinstall the battery.

Use the AC adapter to connect the computer to an electrical outlet.

Turn on the computer.

NOTE: Battery capacity (the time it can hold a charge) decreases over time. Depending on how often

the battery is used and the conditions under which it is used, you may need to purchase a new battery during the life of your computer.

CHECK THE BATTERY TEMPERATURE — If the battery temperature is below 0° C (32° F), the computer will not start up.

64 Solving Problems

Page 65

TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

CHECK THE AC ADAPTER — Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on.

CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET — Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on.

ELIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances.

ADJUST THE POWER PROPERTIES — See the Dell Inspiron Help file or search for the keyword standby in the Help and Support Center. To access help, see "Finding Information" on page 9.

RESEAT THE MEMORY MODULES — If the computer power light turns on but the display remains blank, reinstall the memory modules (see "Memory" on page 73).

Ensuring Sufficient Power for Your Computer

Your computer is designed to use the 65-W AC adapter; for optimum system performance, you should always use this adapter.

Printer Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.

CHECK THE PRINTER DOCUMENTATION — See the printer documentation for setup and troubleshooting information.

ENSURE THAT THE PRINTER IS TURNED ON

CHECK THE PRINTER CABLE CONNECTIONS —

• See the printer documentation for cable connection information.

• Ensure that the printer cables are securely connected to the printer and the computer (see "Printer Cable" on page 22).

Solving Problems 65

Page 66

TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS —

Click the

Click If the printer is listed, right-click the printer icon.

Click

port(s):

Start

button, click

View installed printers or fax printers

Properties

setting is

and click the

USB

Control Panel

Ports

tab. For a USB printer, ensure that the

, and then click

Printers and Other Hardware

Print to the following

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REINSTALL THE PRINTER DRIVER — See the printer documentation for instructions

Scanner Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.

CHECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup and troubleshooting information.

UNLOCK THE SCANNER — Ensure that your scanner is unlocked if it has a locking tab or button.

RESTART THE COMPUTER AND TRY THE SCANNER AGAIN

CHECK THE CABLE CONNECTIONS —

• See the scanner documentation for cable connection information.

• Ensure that the scanner cables are securely connected to the scanner and the computer.

VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS —

Click the

Click

Scanners and Cameras

If your scanner is listed, Windows recognizes the scanner.

Start

button, click

Control Panel

, and then click

Printers and Other Hardware

REINSTALL THE SCANNER DRIVER — See the scanner documentation for instructions.

66 Solving Problems

Page 67

Sound and Speaker Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

No sound from integrated speakers

ADJUST THE WINDOWS VOLUME CONTROL — Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the volume, bass, or treble controls to eliminate distortion.

ADJUST THE VOLUME USING KEYBOARD SHORTCUTS — Press <Fn><F5> to disable (mute) or reenable the integrated speakers.

REINSTALL THE SOUND (AUDIO) DRIVER — See "Reinstalling Drivers and Utilities" on page 50.

No sound from external speakers

NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been

listening to MP3 songs, ensure that you did not turn the player volume down or off.

ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON — See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion.

ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR — Sound from the speakers is automatically disabled when headphones are connected to the computer’s front-panel headphone connector.

TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

ELIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference.

Solving Problems 67

Page 68

REINSTALL THE AUDIO DRIVER (SEE "REINSTALLING DRIVERS AND UTILITIES" ON PAGE 50)

RUN THE DELL DIAGNOSTICS (SEE "DELL DIAGNOSTICS" ON PAGE 47)

No sound from headphones

CHECK THE HEADPHONE CABLE CONNECTION — Ensure that the headphone cable is securely inserted into the headphone connector (see page 14).

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ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

Touch Pad or Mouse Problems

CHECK THE TOUCH PAD SETTINGS —

Click the

Click

Mouse

Try adjusting the settings.

CHECK THE MOUSE CABLE — Shut down the computer. Disconnect the mouse cable, check it for damage, and firmly reconnect the cable.

If you are using a mouse extension cable, disconnect it and connect the mouse directly to the computer.

TO VERIFY THAT THE PROBLEM IS WITH THE MOUSE, CHECK THE TOUCH PAD —

Shut down the computer.

Disconnect the mouse.

Turn on the computer.

At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it.

If the touch pad operates correctly, the mouse may be defective.

Start

button, click

Control Panel

, and then click

Printers and Other Hardware

REINSTALL THE TOUCH PAD DRIVER — See "Reinstalling Drivers and Utilities" on page 50.

68 Solving Problems

Page 69

Video and Display Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

If the display is blank

NOTE: If you are using a program that requires a higher resolution than your computer supports, it is

recommended that you attach an external monitor to your computer.

CHECK THE BATTERY — If you are using a battery to power your computer, the battery charge may be depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the computer.

TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

CHECK THE AC ADAPTER — Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on.

CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET — Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on.

ADJUST THE POWER PROPERTIES — Search for the keyword standby in the Windows Help and Support Center.

SWITCH THE VIDEO IMAGE — If your computer is attached to an external monitor, press <Fn><F8> to switch the video image to the display.

If the display is difficult to read

ADJUST THE BRIGHTNESS — Press <Fn> and the up- or down-arrow key.

MOVE THE EXTERNAL SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR — If your external

speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or external monitor.

ELIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances.

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Page 70

ROTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION — Eliminate sunlight glare, which can cause poor picture quality.

ADJUST THE WINDOWS DISPLAY SETTINGS —

Click the

Click

Appearance and Themes

Click the area you want to change or click the

Try different settings for

SEE "ERROR MESSAGES"—If an error message appears, see "Error Messages" on page 58.

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If only part of the display is readable

CONNECT AN EXTERNAL MONITOR —

Shut down your computer and connect an external monitor to the computer.

Turn on the computer and the monitor and adjust the monitor brightness and contrast controls.

If the external monitor works, the computer display or video controller may be defective. Contact Dell (see "Contacting Dell" on page 89).

Start

button and then click

Color quality

Control Panel

Display

and

Screen resolution

icon.

70 Solving Problems

Page 71

Adding and Replacing Parts

Before You Begin

This chapter provides procedures for removing and installing the components in your computer. Unless otherwise noted, each procedure assumes that the following conditions exist:

• You have performed the steps in "Turning Off Your Computer" on page 71 and "Before Working Inside Your Computer" on page 72.

• You have read the safety information in your Dell™

• A component can be replaced by performing the removal procedure in reverse order.

Recommended Tools

The procedures in this document may require the following tools:

• Small flat-blade screwdriver

• Phillips screwdriver

• Flash BIOS update program floppy disk or CD

Turning Off Your Computer

NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn

off your computer.

Shut down the operating system:

Save and close any open files, exit any open programs, click the click

Turn Off Computer

In the

Turn off computer

The computer turns off after the operating system shutdown process finishes.

window, click

Tur n o ff

Product Information Guide.

Start

button, and then

Ensure that the computer and any attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for 4 seconds.

Adding and Replacing Parts 71

Page 72

Before Working Inside Your Computer

Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

CAUTION: Handle components and cards with care. Do not touch the components or contacts on a

card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.

NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to

servicing that is not authorized by Dell is not covered by your warranty.

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NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable

itself. Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.

NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside

the computer.

Ensure that the work surface is flat and clean to prevent the computer cover from being scratched.

Turn off your computer (see "Turning Off Your Computer" on page 71).

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it

from the network wall jack.

Disconnect any telephone or telecommunication lines from the computer.

Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to ground the system board.

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into

the computer.

Remove any installed PC Cards from the PC Card slot.

Close the display and turn the computer upside down on a flat work surface.

NOTICE: To avoid damaging the system board, you must remove the main battery before you service

the computer.

72 Adding and Replacing Parts

Page 73

Slide and hold the battery-bay latch release on the bottom of the computer, and then remove the battery from the bay.

Remove any installed modules.

Memory

You can increase your computer memory by installing memory modules on the system board. See "Specifications" on page 81 for information on the memory supported by your computer. Install only memory modules that are intended for your computer.

NOTE: Memory modules purchased from Dell are covered under your computer warranty.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

Follow the procedures in "Before You Begin" on page 71.

Turn the computer over, loosen the captive screws on the memory module cover, and then remove the cover.

memory module cover

captive screws (2)

Adding and Replacing Parts 73

Page 74

NOTICE: To prevent damage to the memory module connector, do not use tools to spread the

memory-module securing clips.

If you are replacing a memory module, remove the existing module:

Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up.

Remove the module from the connector.

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Ground yourself and install the new memory module:

NOTE: If the memory module is not installed properly, the computer may not boot properly. No error

message indicates this failure.

Align the notch in the module edge connector with the tab in the connector slot.

Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it clicks into place. If you do not feel the click, remove the module and reinstall it.

Replace the cover.

NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close

may damage your computer.

74 Adding and Replacing Parts

Page 75

Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet.

Turn on the computer.

As the computer boots, it detects the additional memory and automatically updates the system configuration information.

To confirm the amount of memory installed in the computer, click the

Support

, and then click

Computer Information

Start

button, click

Help and

Modem

If you ordered the optional modem at the same time that you ordered your computer, the modem is already installed

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

Follow the procedures in "Before You Begin" on page 71.

Turn the computer over and loosen the captive screws on the Mini PCI card and modem cover.

Place your finger under the cover at the indentation and lift the cover open.

Mini PCI card and modem cover

captive screws (2)

Adding and Replacing Parts 75

Page 76

If a modem is not already installed, go to step 5. If you are replacing a modem, remove the existing modem:

Remove the screws securing the modem to the system board, and set them aside.

Pull straight up on the attached pull-tab to lift the modem out of its connector on the system board, and disconnect the modem cable.

www.dell.com | support.dell.com

screws (2)

modem

Connect the modem cable to the modem.

NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the

connectors and realign the card.

Align the modem with the screw holes and press the modem into the connector on the system board.

Install the screws to secure the modem to the system board.

Replace the cover.

Mini PCI Card

NOTE: 2.4-GHz Mini PCI cards may be removed and installed by the user.

If you ordered a Mini PCI card with your computer, the card is already installed.

76 Adding and Replacing Parts

Page 77

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

Mini PCI

located in the Product Information Guide.

Follow the procedures in "Before You Begin" on page 71.

Turn the computer over.

Loosen the captive screws on the cover, and remove the cover.

card and

modem cover

captive screws (2)

antenna cables

Adding and Replacing Parts 77

Page 78

If a Mini PCI card is not already installed, go to step 5. If you are replacing a Mini PCI card, remove the existing card:

Disconnect the Mini PCI card from any attached cables.

Release the Mini PCI card by spreading the metal securing tabs until the card pops up slightly.

Lift the Mini PCI card out of its connector.

www.dell.com | support.dell.com

securing tabs (2)

NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the

connectors and realign the card.

78 Adding and Replacing Parts

Page 79

Align the Mini PCI card with the connector at a 45-degree angle, and press the Mini PCI card into the connector until you hear a click.

NOTICE: To avoid damaging the Mini PCI card, never place cables on top of or under the card.

Connect the antenna cables to the connectors on the Mini PCI card.

Replace the cover and tighten the screws.

antenna cables

Adding and Replacing Parts 79

Page 80

www.dell.com | support.dell.com

80 Adding and Replacing Parts

Page 81

Appendix

Specifications

Processor

Processor type Intel

External bus frequency 400 MHz

System Information

System chipset Intel 855GME

Data bus width 64 bits

DRAM bus width 64 bits

Processor address bus width 32 bits

Flash EPROM 4 MB

Graphics bus 64 bits

PCI bus 32 bits

PC Card

CardBus controller Texas Instruments PCI 7420 CardBus controller

PC Card connector one (supports one Type I or Type II card)

Cards supported 3.3 V and 5 V

PC Card connector size 68 pins

Data width (maximum) PCMCIA 16 bits

Pentium® M or Intel Celeron® M processor

CardBus 32 bits

Memory

Memory module connector two SODIMM sockets (one user-accessible socket)

Memory module capacities 128, 256, 512 MB, and 1 GB

Memory type 3.3-V DDR SODIMM

Minimum memory 256 MB

Maximum memory 2 GB

Appendix 81

Page 82

Ports and Connectors

Video 15-hole connector

Audio microphone connector, stereo

USB (2) 4-pin USB 2.0-compliant connector

Modem RJ-11 port

Network adapter RJ-45 port

IEEE 1394 4-pin serial connector

www.dell.com | support.dell.com

S-video TV-out 7-pin mini-DIN connector

Mini PCI Type IIIA Mini PCI card slot

Secure Digital SD slot

Communications

Modem:

Type

Controller

Interface

Network adapter 10/100 EthernetLAN on system board

Wireless internal Mini PCI Wi-Fi support

headphone/speakers connector

v.92 56K MDC

softmodem

internal AC’97 bus

Video

Video type Intel UMA integrated

Video controller Intel 855GME integrated chip set

Video memory Digital Video Memory (DVM) technology;

LCD interface LVDS

TV support NTSC or PAL in S-video mode

82 Appendix

up to 64-MB shared memory

Page 83

Audio

Audio type AC’97(Soft Audio)

Audio controller SigmaTel STAC 9750

Stereo conversion 18-bit (analog-to-digital and digital-to-analog)

Interfaces:

Internal

External

Speaker two 3-ohm speakers

Internal speaker amplifier 2-W channel into 3 ohms

Volume controls keyboard shortcuts, program menus

Display

Type (active-matrix TFT) WXGA

Dimensions:

Height

Width

Diagonal

Maximum resolution 1280 x 800 at 16.7 million colors

Refresh rate 60 Hz

Operating angle 0° (closed) to 180°

Pixel pitch: 0.24 mm x 0.24 mm

Power Consumption (

backlight) (typical):

Controls brightness can be controlled through

panel with

PCI bus/AC’97

microphone-in connector, stereo headphones/speakers connector

163.2 mm (6.43 inches)

261.12 mm (10.28 inches)

307.93 mm (12.1 inches)

5.7 W

keyboard shortcuts with <Fn> up-arrow and <Fn> down-arrow keys.

Keyboard

Number of keys 82 (U.S. and Canada); 86 (Europe); 83 (Japan)

Layout QWERTY/AZERTY/Kanji

Appendix 83

Page 84

Touch Pad

X/Y position resolution (graphics table mode) 240 cpi

Size:

Width

Height

Battery

Type 8-cell "smart" lithium ion

www.dell.com | support.dell.com

Dimensions:

Depth

Height

Width

Weight 0.45 kg (0.98 lb) (8 cell) approximate

Voltage 14.8 VDC

Charge time (approximate)

Computer on

Computer off

Operating time Battery operating time varies depending on

Life span (approximate) 500 discharge/charge cycles

Temperature range:

Operating

Storage

60.75-mm (2.39 inches) sensor-active area

44.75-mm (1.76 inches) rectangle

4-cell "smart" lithium ion

40.88 mm (1.61 inches) (8 cell)

23.8 mm (0.93 inch)(4 cell)

25.4 mm (1.0 inch)

272.4 mm (10.7 inches)

0.24 kg (0.54 lb) (4 cell) approximate

Weight varies depending on configuration and manufacturing variability.

2.5 hours

1.5 hours

operating conditions and can be significantly reduced under certain power-intensive conditions.

See "Using a Battery" on page 25 for more information on battery life.

0° to 35°C (32° to 95°F) –40° to 65°C (–40° to 149°F)

84 Appendix

Page 85

AC Adapter

Input voltage 90–240 VAC

Input current (maximum) 1.5 A

Input frequency 47–63 Hz

Output current 4.5 A (maximum at 4-second pulse);

3.3 A (continuous)

Output power 65 W

Rated output voltage 19.5 VDC

Dimensions:

Height

Width

Depth

Weight (with cables) 0.4 kg (0.9 lb)

Temperature range:

Operating

Storage

Physical

Height 32 mm (1.2 inches)

Width 297 mm (11.7 inches)

Depth 215 mm (8.5 inches)

Weight: Weight varies depending on configuration

With 8-cell battery and TravelLite travel module

With 8-cell battery and DVD

With 4-cell battery and TravelLite travel module

With 4-cell battery and DVD

27.94 mm (1.1 inches)

58.42 mm (2.3 inches)

133.85 mm (5.25 inches)

0° to 35°C (32° to 95°F)

–40° to 65°C (–40° to 149°F)

and manufacturing variability.

2.0 kg (4.4 lb) approximate

2.2 kg (4.8 lb) approximate

1.7 kg (3.8 lb) approximate

1.9 kg (4.2 lb) approximate

Appendix 85

Page 86

Environmental

Temperature range:

Operating

Storage

Relative humidity (maximum):

Operating

Storage

Maximum vibration (using a

www.dell.com | support.dell.com

random-vibration spectrum that simulates user environment):

Operating

Storage

Maximum shock (measured with hard drive in head-parked position and a 2-ms half-sine pulse):

Operating

Storage

Altitude (maximum):

Operating

Storage

0° to 35°C (32° to 95°F) –40° to 65°C (–40° to 149°F)

10% to 90% (noncondensing)

5% to 95% (noncondensing)

0.9 GRMS

1.3 GRMS

122 G

163 G

–15.2 to 3048 m (–50 to 10,000 ft)

–15.2 to 10,668 m (–50 to 35,000 ft)

Using the System Setup Program

Overview

The system setup screens display the current setup information and settings for your computer, such as:

• System configuration

• Boot order

• Boot (start-up) configuration

86 Appendix

NOTE: Your operating system may automatically configure most of the options available in system setup,

thus overriding options that you set through system setup. (An exception is the External Hot Key option, which you can disable or enable only through system setup.) For more information on configuring features for your operating system, see the Help and Support Center.

Page 87

• Basic device-configuration settings

• System security and hard-drive password settings

NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do

not change the system setup settings. Certain changes might make your computer work incorrectly.

Viewing the System Setup Screens

Turn on (or restart) your computer.

When the DELL™ logo appears, press <F2> immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.

System Setup Screens

NOTE: For information about a specific item on a system setup screen, highlight the item and see the

Help area on the screen.

On each screen, the system setup options are listed at the left. To the right of each option is the setting or value for that option. You can change settings that appear as white type on the screen. Options or values that you cannot change (because they are determined by the computer) appear less bright.

The upper-right corner of the screen displays help information for the currently highlighted option. System-setup key functions are listed across the bottom of the screen. The first screen of the system setup displays the system information.

Commonly Used Options

Any changes require that you reboot the computer for new settings to take effect.

Changing the Boot Sequence

The

boot sequence, or boot order,

tells the computer where to look to find the software needed to

start the operating system. You can control the boot sequence and enable/disable devices using the

Boot Order

NOTE: To change the boot sequence on a one-time-only basis, see "Performing a One-Time Boot" on page 88.

The

page of system setup.

Boot Order

page displays a general list of the bootable devices that may be installed in your

computer, including but not limited to the following:

• USB FDD

• USB Memory

• IDE HDD

• USB HDD

• IDE CDROM

•PCI LAN

Appendix 87

Page 88

During the boot routine, the computer starts at the top of the list and scans each enabled device for the operating system start-up files. When the computer finds the files, it stops searching and starts the operating system.

To change the order of the boot devices:

Select (highlight) a device by pressing the down-arrow or up-arrow key.

Then press the + key to move the selection up the list or the

Boot sequence changes take effect as soon as you save the changes and exit system setup.

Performing a One-Time Boot

You can set a one-time-only boot sequence without entering system setup. (You can also use this

www.dell.com | support.dell.com

procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.)

Shut down the computer through the

Connect the computer to an electrical outlet.

Turn on the computer. When the DELL logo appears, press <F12> immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.

When the boot device list appears, highlight the device from which you want to boot and press <Enter>.

The computer boots to the selected device.

The next time you reboot the computer, the previous boot order is restored.

Start

menu.

- key

to move it down the list.

Dell Technical Support Policy (U.S. Only)

Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software programs, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician-assisted technical support, online technical support is available at

support.dell.com

88 Appendix

. Additional technical support options may be available for purchase.

Page 89

Dell provides limited technical support for the computer and any "Dell-installed" software and

peripherals

. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Dell Software and Peripherals, Readyware, and Custom Factory Integration

Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer.

All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third-party hardware components integrated through CFI for the duration of the computer’s service contract.

Definition of "Dell-Installed" Software and Peripherals

Dell-installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process (Microsoft and so on).

Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for telephonic modems, docking stations/port replicators, networking products, and all associated cabling are included.

Office, Norton Antivirus,

Definition of "Third-Party" Software and Peripherals

Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party software and peripherals is provided by the original manufacturer of the product.

Contacting Dell

To contact Dell electronically, you can access the following websites:

• www.dell.com

•

support.dell.com

premiersupport.dell.com

• medium/large business customers, including Premier, Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE: Toll-free numbers are for use within the country for which they are listed.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

(technical support)

(technical support for educational, government, healthcare, and

Appendix 89

Page 90

Country (City) International Access Code Country Code City Code

Anguilla General Support

Antigua and Barbuda General Support

Argentina (Buenos Aires)

International Access Code: 00

Country Code: 54

www.dell.com | support.dell.com

City Code: 11

Aruba General Support

Australia (Sydney)

International Access Code: 0011

Country Code: 61

City Code: 2

Website: www.dell.com.ar

E-mail: us_latin_services@dell.com

E-mail for desktop and portable computers: la-techsupport@dell.com

E-mail for servers and EMC: la_enterprise@dell.com

Customer Care

Tech Support

Tech Support Services

Sales

E-mail (Australia): au_tech_support@dell.com

E-mail (New Zealand): nz_tech_support@dell.com

Home and Small Business

Government and Business

Preferred Accounts Division (PAD)

Customer Care

Technical Support (portables and desktops)

Technical Support (servers and workstations)

Corporate Sales

Transaction Sales

Fax

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 800-335-0031

1-800-805-5924

toll-free: 0-800-444-0730

toll-free: 0-800-444-0733

toll-free: 0-800-444-0724

0-810-444-3355

toll-free: 800-1578

1-300-655-533

toll-free: 1-800-633-559

toll-free: 1-800-060-889

toll-free: 1-800-819-339

toll-free: 1-300-655-533

toll-free: 1-800-733-314

toll-free: 1-800-808-385

toll-free: 1-800-808-312

toll-free: 1-800-818-341

90 Appendix

Page 91

Country (City) International Access Code

Department Name or Service Area,

Website and E-Mail Address Country Code City Code

Austria (Vienna)

International Access Code: 900

Country Code: 43

City Code: 1

Website: support.euro.dell.com

E-mail: tech_support_central_europe@dell.com

Home/Small Business Sales

Home/Small Business Fax

Home/Small Business Customer Care

Preferred Accounts/Corporate Customer Care

Home/Small Business Technical Support

Preferred Accounts/Corporate Technical Support

Switchboard

Bahamas General Support

Barbados General Support

Belgium (Brussels)

International Access Code: 00

Country Code: 32

City Code: 2

Website: support.euro.dell.com

E-mail for French-speaking Customers:

support.euro.dell.com/be/fr/emaildell/

Technical Support

Technical Support Fax

Customer Care

Corporate Sales

Fax

Switchboard

Bermuda General Support

Bolivia General Support

Brazil

International Access Code: 00

Country Code: 55

City Code: 51

Website: www.dell.com/br

Customer Support, Technical Support

Technical Support Fax

Customer Care Fax

Sales

British Virgin Islands General Support

Brunei

Country Code: 673

Customer Technical Support (Penang, Malaysia)

Customer Service (Penang, Malaysia)

Transaction Sales (Penang, Malaysia)

Area Codes,

Local Numbers, and

Toll-Free Numbers

0820 240 530 00

0820 240 530 49

0820 240 530 14

0820 240 530 16

0820 240 530 14

0660 8779

0820 240 530 00

toll-free: 1-866-278-6818

1-800-534-3066

02 481 92 88

02 481 92 95

02 713 15 .65

02 481 91 00

02 481 92 99

02 481 91 00

1-800-342-0671

toll-free: 800-10-0238

0800 90 3355

51 481 5470

51 481 5480

0800 90 3390

toll-free: 1-866-278-6820

604 633 4966

604 633 4949

604 633 4955

Appendix 91

Page 92

Country (City) International Access Code Country Code City Code

Canada (North York, Ontario)

International Access Code: 011

www.dell.com | support.dell.com

Cayman Islands General Support

Chile (Santiago)

Country Code: 56

City Code: 2

Online Order Status: www.dell.ca/ostatus

AutoTech (automated technical support)

Customer Care (Home Sales/Small Business)

Customer Care (med./large business, government)

Technical Support (Home Sales/Small Business)

Technical Support (med./large bus., government)

Sales (Home Sales/Small Business)

Sales (med./large bus., government)

Spare Parts Sales & Extended Service Sales

Sales, Customer Support, and Technical Support

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 1-800-247-9362

toll-free: 1-800-847-4096

toll-free: 1-800-326-9463

toll-free: 1-800-847-4096

toll-free: 1-800-387-5757

toll-free: 1-800-387-5752

toll-free: 1-800-387-5755

1 866 440 3355

1-800-805-7541

toll-free: 1230-020-4823

92 Appendix

Page 93

Country (City) International Access Code Country Code City Code

China (Xiamen)

Country Code: 86

City Code: 592

Department Name or Service Area,

Website and E-Mail Address

Technical Support Website: support.dell.com.cn

Technical Support E-mail: cn_support@dell.com

Customer Care E-mail: customer_cn@dell.com

Technical Support Fax

Technical Support (Dell™ Dimension™ and Inspiron™)

Technical Support (OptiPlex™, Latitude™, and Dell Precision™)

Technical Support (servers and storage)

Technical Support (projectors, PDAs, switches, routers, and so on)

Area Codes,

Local Numbers, and

Toll-Free Numbers

592 818 1350

toll-free: 800 858 2969

toll-free: 800 858 0950

toll-free: 800 858 0960

toll-free: 800 858 2920

Technical Support (printers)

Customer Care

Customer Care Fax

Home and Small Business

Preferred Accounts Division

Large Corporate Accounts GCP

Large Corporate Accounts Key Accounts

Large Corporate Accounts North

Large Corporate Accounts North Government and Education

Large Corporate Accounts East

Large Corporate Accounts East Government and Education

Large Corporate Accounts Queue Team

Large Corporate Accounts South

Large Corporate Accounts West

Large Corporate Accounts Spare Parts

Colombia General Support

Costa Rica General Support

toll-free: 800 858 2311

toll-free: 800 858 2060

592 818 1308

toll-free: 800 858 2222

toll-free: 800 858 2557

toll-free: 800 858 2055

toll-free: 800 858 2628

toll-free: 800 858 2999

toll-free: 800 858 2955

toll-free: 800 858 2020

toll-free: 800 858 2669

toll-free: 800 858 2572

toll-free: 800 858 2355

toll-free: 800 858 2811

toll-free: 800 858 2621

980-9-15-3978

0800-012-0435

Appendix 93

Page 94

Country (City) International Access Code Country Code City Code

Czech Republic (Prague)

International Access Code: 00

Country Code: 420

www.dell.com | support.dell.com

Denmark (Copenhagen)

International Access Code: 00

Country Code: 45

Dominica General Support

Dominican Republic General Support

Ecuador General Support

El Salvador General Support

Finland (Helsinki)

International Access Code: 990

Country Code: 358

City Code: 9

Website: support.euro.dell.com

E-mail: czech_dell@dell.com

Technical Support

Customer Care

Fax

Tech Fax

Switchboard

Website: support.euro.dell.com

E-mail: support.euro.dell.com/dk/da/emaildell/

Technical Support

Customer Care (Relational)

Home/Small Business Customer Care

Switchboard (Relational)

Switchboard Fax (Relational)

Switchboard (Home/Small Business)

Switchboard Fax (Home/Small Business)

Website: support.euro.dell.com

E-mail: support.euro.dell.com/fi/fi/emaildell/

Technical Support

Customer Care

Fax

Switchboard

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

22537 2727

22537 2707

22537 2714

22537 2728

22537 2711

7023 0182

7023 0184

3287 5505

3287 1200

3287 1201

3287 5000

3287 5001

toll-free: 1-866-278-6821

1-800-148-0530

toll-free: 999-119

01-899-753-0777

09 253 313 60

09 253 313 38

09 253 313 99

09 253 313 00

94 Appendix

Page 95

Page 96

Greece

International Access Code: 00

Country Code: 30

www.dell.com | support.dell.com

Grenada General Support

Guatemala General Support

Guyana General Support

Hong Kong

International Access Code: 001

Country Code: 852

Website: support.euro.dell.com

E-mail: support.euro.dell.com/gr/en/emaildell/

Technical Support

Gold Service Technical Support

Switchboard

Gold Service Switchboard

Sales

Fax

Website: support.ap.dell.com

Technical Support E-mail: apsupport@dell.com

Technical Support (Dimension and Inspiron)

Technical Support (OptiPlex, Latitude, and Dell

00800-44 14 95 18

00800-44 14 00 83

2108129810

2108129811

2108129800

2108129812

toll-free: 1-866-540-3355

1-800-999-0136

toll-free: 1-877-270-4609

2969 3188

96 Appendix

Page 97

Country (City) International Access Code Country Code City Code

Ireland (Cherrywood)

International Access Code: 16

Country Code: 353

City Code: 1

Italy (Milan)

International Access Code: 00

Country Code: 39

City Code: 02

Jamaica General Support (dial from within Jamaica only)

Website: support.euro.dell.com

E-mail: dell_direct_support@dell.com

Technical Support

U.K. Technical Support (dial within U.K. only)

Home User Customer Care

Small Business Customer Care

U.K. Customer Care (dial within U.K. only)

Corporate Customer Care

Corporate Customer Care (dial within U.K. only)

Ireland Sales

U.K. Sales (dial within U.K. only)

Fax/Sales Fax

Switchboard

Website: support.euro.dell.com

E-mail: support.euro.dell.com/it/it/emaildell/

Home and Small Business

Technical Support

Customer Care

Fax

Switchboard

Corporate

Technical Support

Customer Care

Fax

Switchboard

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

1850 543 543

0870 908 0800

01 204 4014

0870 906 0010

1850 200 982

0870 907 4499

01 204 4444

0870 907 4000

01 204 0103

01 204 4444

02 577 826 90

02 696 821 14

02 696 821 13

02 696 821 12

02 577 826 90

02 577 825 55

02 575 035 30

02 577 821

1-800-682-3639

Appendix 97

Page 98

Country (City) International Access Code Country Code City Code

Japan (Kawasaki)

International Access Code: 001

Country Code: 81

City Code: 44

www.dell.com | support.dell.com

Korea (Seoul)

International Access Code: 001

Country Code: 82

City Code: 2

Department Name or Service Area,

Website and E-Mail Address

Website: support.jp.dell.com

Technical Support (servers)

Technical Support outside of Japan (servers)

Technical Support (Dimension and Inspiron)

Technical Support outside of Japan (Dimension and Inspiron)

Technical Support (Dell Precision, OptiPlex, and Latitude)

Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude)

Technical Support (PDAs, projectors, printers, routers)

Technical Support outside of Japan (PDAs, projectors, printers, routers)

Faxbox Service

24-Hour Automated Order Service

Customer Care

Business Sales Division (up to 400 employees)

Preferred Accounts Division Sales (over 400 employees)

Large Corporate Accounts Sales (over 3500 employees)

Public Sales (government agencies, educational institutions, and medical institutions)

Global Segment Japan

Individual User

Switchboard

Technical Support

Sales

Customer Service (Penang, Malaysia)

Fax

Switchboard

Technical Support (Electronics and Accessories)

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 0120-198-498

81-44-556-4162

toll-free: 0120-198-226

81-44-520-1435

toll-free:0120-198-433

81-44-556-3894

toll-free: 0120-981-690

81-44-556-3468

044-556-3490

044-556-3801

044-556-4240

044-556-1465

044-556-3433

044-556-3430

044-556-1469

044-556-3469

044-556-1760

044-556-4300

toll-free: 080-200-3800

toll-free: 080-200-3600

604 633 4949

2194-6202

2194-6000

toll-free: 080-200-3801

98 Appendix

Page 99

Country (City) International Access Code Country Code City Code

Latin America Customer Technical Support (Austin, Texas, U.S.A.)

Customer Service (Austin, Texas, U.S.A.)

Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.)

Sales (Austin, Texas, U.S.A.)

SalesFax (Austin, Texas, U.S.A.)

Luxembourg

International Access Code: 00

Country Code: 352

Macao

Country Code: 853

Malaysia (Penang)

International Access Code: 00

Country Code: 60

City Code: 4

Website: support.euro.dell.com

E-mail: tech_be@dell.com

Technical Support (Brussels, Belgium)

Home/Small Business Sales (Brussels, Belgium)

Corporate Sales (Brussels, Belgium)

Customer Care (Brussels, Belgium)

Fax (Brussels, Belgium)

Switchboard (Brussels, Belgium)

Technical Support

Customer Service (Xiamen, China)

Transaction Sales (Xiamen, China)

Website: support.ap.dell.com

Technical Support (Dell Precision, OptiPlex, and Latitude)

Technical Support (Dimension, Inspiron, and Electronics and Accessories)

Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)

Customer Service (Penang, Malaysia)

Transaction Sales

Corporate Sales

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

512 728-4093

512 728-3619

512 728-3883

512 728-4397

512 728-4600

or 512 728-3772

3420808075

toll-free: 080016884

02 481 91 00

02 481 91 19

02 481 92 99

02 481 91 00

toll-free: 0800 105

34 160 910

29 693 115

toll-free: 1 800 88 0193

toll-free: 1 800 88 1306

toll-free: 1800 88 1386

04 633 4949

toll-free:1800888202

toll-free:1800888213

Appendix 99

Page 100

Country (City) International Access Code Country Code City Code

Mexico

International Access Code: 00

Country Code: 52

www.dell.com | support.dell.com

Montserrat General Support

Netherlands Antilles General Support

Netherlands (Amsterdam)

International Access Code: 00

Country Code: 31

City Code: 20

New Zealand

International Access Code: 00

Country Code: 64

Nicaragua General Support

Customer Technical Support

Sales

Customer Service

Main

Website: support.euro.dell.com

Technical Support

Technical Support Fax

Home/Small Business Customer Care

Relational Customer Care

Home/Small Business Sales

Relational Sales

Home/Small Business Sales Fax

Relational Sales Fax

Switchboard

Switchboard Fax

E-mail (New Zealand): nz_tech_support@dell.com

E-mail (Australia): au_tech_support@dell.com

Technical Support (for desktop and portable computers)

Technical Support (for servers and workstations)

Home and Small Business

Government and Business

Sales

Fax

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

001-877-384-8979

or 001-877-269-3383

50-81-8800

or 01-800-888-3355

001-877-384-8979

or 001-877-269-3383

50-81-8800

or 01-800-888-3355

toll-free: 1-866-278-6822

001-800-882-1519

020 674 45 00

020 674 47 66

020 674 42 00

020 674 4325

020 674 55 00

020 674 50 00

020 674 47 75

020 674 47 50

020 674 50 00

020 674 47 50

toll-free:

toll-free: 0800 443 563

0800 446 255

0800 444 617

0800 441 567

0800 441 566

001-800-220-1006

100 Appendix