Dell PowerEdge R715 User Manual

Dell™ PowerEdge™ R715

Hardware Owner’s

Manual

Regulatory Model: E05S Regulatory Type: E05S001

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if

instructions are not followed.

WARNING: A WARNING indicates a potential for property damage, personal

injury, or death.

____________________

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc. Microsoft, Windows, and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Regulatory Model: E05S Regulatory Type: E05S001

May 2010 Rev. A00

Contents

1 About Your System. . . . . . . . . . . . . . . . . . 11

Accessing System Features During Startup. . . . . . . 11

Front-Panel Features and Indicators

. . . . . . . . . . 12

LCD Panel Features . . . . . . . . . . . . . . . . . . . 14

Home Screen

. . . . . . . . . . . . . . . . . . . . 15

Setup Menu. . . . . . . . . . . . . . . . . . . . . 16

View Menu

Hard-Drive Indicator Patterns

. . . . . . . . . . . . . . . . . . . . . 17

. . . . . . . . . . . . . . 17

Back-Panel Features and Indicators . . . . . . . . . . 18

Guidelines for Connecting External Devices

NIC Indicator Codes

Power Indicator Codes

LCD Status Messages

Viewing Status Messages

. . . . . . . . . . . . . . . . . . . 21

. . . . . . . . . . . . . . . . . 21

. . . . . . . . . . . . . . . . . . 23

. . . . . . . . . . . . . 23

. . . . . . 20

Removing LCD Status Messages . . . . . . . . . . 23

System Messages . . . . . . . . . . . . . . . . . . . . 39

Warning Messages

. . . . . . . . . . . . . . . . . . . 52

Diagnostics Messages

Alert Messages

. . . . . . . . . . . . . . . . . . . . . 52

. . . . . . . . . . . . . . . . . 52

Contents 3

Other Information You May Need . . . . . . . . . . . . 53

2 Using the System Setup Program and

UEFI Boot Manager . . . . . . . . . . . . . . . . . 55

Choosing the System Boot Mode . . . . . . . . . . . . 55

Entering the System Setup Program

Responding to Error Messages

. . . . . . . . . . . 56

Using the System Setup Program

Navigation Keys . . . . . . . . . . . . . . . . . . . 56

System Setup Options . . . . . . . . . . . . . . . . . . 57

Main Screen

. . . . . . . . . . . . . . . . . . . . 57

Memory Settings Screen . . . . . . . . . . . . . . 59

Processor Settings Screen

SATA Settings Screen

. . . . . . . . . . . . . 60

. . . . . . . . . . . . . . . . 61

Boot Settings Screen . . . . . . . . . . . . . . . . 61

Integrated Devices Screen

. . . . . . . . . . . . . 62

PCI IRQ Assignments Screen . . . . . . . . . . . . 63

Serial Communication Screen

Power Management Screen

. . . . . . . . . . . 63

. . . . . . . . . . . . 64

System Security Screen . . . . . . . . . . . . . . 65

Exit Screen

Entering the UEFI Boot Manager

. . . . . . . . . . . . . . . . . . . . . 66

. . . . . . . . . . . . . 66

Using the UEFI Boot Manager Navigation Keys

UEFI Boot Manager Screen

. . . . . . . . . . . . . . . . . . . 67

. . . . . . . . . . . . . 67

UEFI Boot Settings Screen . . . . . . . . . . . . . 68

System Utilities Screen

. . . . . . . . . . . . . . . 68

4 Contents

System and Setup Password Features

Using the System Password

Using the Setup Password

. . . . . . . . . . . . 69

. . . . . . . . . . . . . 71

. . . . . . . . . . 69

Embedded System Management . . . . . . . . . . . . 72

iDRAC6 Configuration Utility

Entering the iDRAC6 Configuration Utility

. . . . . . . . . . . . . . 73

. . . . . 73

3 Installing System Components . . . . . . . . 75

Recommended Tools. . . . . . . . . . . . . . . . . . . 75

Inside the System . . . . . . . . . . . . . . . . . . . . 75

Front Bezel (Optional)

Removing the Front Bezel

Installing the Front Bezel

Opening and Closing the System

Opening the System

Closing the System

Hard Drives

. . . . . . . . . . . . . . . . . . . . . . . . 80

Removing a Hard-Drive Blank

Installing a Hard-Drive Blank. . . . . . . . . . . . 81

Removing a Hard-Drive Carrier

Installing a Hard-Drive Carrier

Removing a Hard Drive From a Hard-Drive Carrier

Installing a Hard Drive Into a

Hard-Drive Carrier . . . . . . . . . . . . . . . . . 84

. . . . . . . . . . . . . . . . . . 77

. . . . . . . . . . . . . 77

. . . . . . . . . . . . . . 77

. . . . . . . . . . . . 78

. . . . . . . . . . . . . . . . 78

. . . . . . . . . . . . . . . . . 79

. . . . . . . . . . . 80

. . . . . . . . . . . 82

. . . . . . . . . . . 83

. . . . . . . . . . . . . . . . . 84

Optical Drive . . . . . . . . . . . . . . . . . . . . . . . 85

Removing an Optical Drive

Installing an Optical Drive

Power Supplies

. . . . . . . . . . . . . . . . . . . . . 87

Removing a Power Supply

Installing a Power Supply

. . . . . . . . . . . . . 85

. . . . . . . . . . . . . 86

. . . . . . . . . . . . . 88

. . . . . . . . . . . . . 89

Contents 5

Removing the Power Supply Blank . . . . . . . . . 89

Installing the Power Supply Blank . . . . . . . . . 89

Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . 90

Removing the Cooling Shroud

. . . . . . . . . . . 90

Installing the Cooling Shroud . . . . . . . . . . . . 91

System Memory . . . . . . . . . . . . . . . . . . . . . 92

General Memory Module Installation Guidelines

Memory Sparing Support

Installing Memory Modules

. . . . . . . . . . . . . . . . . . . . . . 92

. . . . . . . . . . . . . . 93

. . . . . . . . . . . . . 95

Removing Memory Modules . . . . . . . . . . . . 97

Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . 98

Removing a Cooling Fan

. . . . . . . . . . . . . . 98

Installing a Cooling Fan . . . . . . . . . . . . . . 100

Removing the Cooling Fan Assembly

Installing the Cooling Fan Assembly

. . . . . . . 100

. . . . . . . 102

6 Contents

Internal USB Memory Key (Optional)

Internal NIC Hardware Key

. . . . . . . . . . . . . . 103

Expansion Cards and Expansion-Card Risers

Expansion Card Installation Guidelines

Installing an Expansion Card

Removing an Expansion Card

. . . . . . . . . 102

. . . . . 105

. . . . . . 105

. . . . . . . . . . . 106

. . . . . . . . . . . 108

Removing Expansion-Card Riser 1 . . . . . . . . 109

Installing Expansion-Card Riser 1

Removing Expansion-Card Riser 2

Installing Expansion-Card Riser 2

Integrated Storage Controller Card

. . . . . . . . . 111

. . . . . . . . 111

. . . . . . . . . 113

. . . . . . . . . . 113

Removing the Integrated Storage Controller Card

. . . . . . . . . . . . . . . . . . 113

Installing the Integrated Storage Controller Card

. . . . . . . . . . . . . . . . . . . 115

RAID Battery (Optional) . . . . . . . . . . . . . . . . . 116

Removing a RAID Battery

. . . . . . . . . . . . . . 116

Installing the RAID Battery . . . . . . . . . . . . . 117

iDRAC6 Enterprise Card (Optional) . . . . . . . . . . . 118

Removing an iDRAC6 Enterprise Card

. . . . . . . 118

Installing an iDRAC6 Enterprise Card . . . . . . . 120

VFlash Media (Optional) . . . . . . . . . . . . . . . . . 121

Removing a VFlash Media Card

. . . . . . . . . . 121

Installing a VFlash Media Card . . . . . . . . . . . 121

Internal Dual SD Module (Optional). . . . . . . . . . . 121

Removing the Internal Dual SD Module

. . . . . . 121

Installing the Internal Dual SD Module. . . . . . . 123

Processors . . . . . . . . . . . . . . . . . . . . . . . . 123

Removing a Processor

. . . . . . . . . . . . . . . 123

Installing a Processor . . . . . . . . . . . . . . . 128

System Battery

Replacing the System Battery

SAS Backplane

Removing the SAS Backplane

. . . . . . . . . . . . . . . . . . . . . . 130

. . . . . . . . . . . 130

. . . . . . . . . . . . . . . . . . . . . 132

. . . . . . . . . . . 132

Installing the SAS Backplane . . . . . . . . . . . 134

Power Distribution Board . . . . . . . . . . . . . . . . 135

Removing the Power Distribution Board

Installing the Power Distribution Board

Control Panel Assembly

. . . . . . . . . . . . . . . . . 138

. . . . . . 135

. . . . . . 137

Removing the Control Panel Display

. . . . . . . . . . . . . . . . . . . . . . . 138

Module

Contents 7

Installing the Control Panel Display

. . . . . . . . . . . . . . . . . . . . . . 139

Module

Removing the Control Panel Board

Installing the Control Panel Board

. . . . . . . . 141

. . . . . . . . 142

System Board Assembly

Removing the System Board Assembly

Installing the System Board Assembly

. . . . . . . . . . . . . . . . 143

. . . . . . 143

. . . . . . 146

4 Troubleshooting Your System . . . . . . . . 149

Safety First—For You and Your System . . . . . . . . 149

Troubleshooting System Startup Failure

Troubleshooting External Connections . . . . . . . . 149

Troubleshooting the Video Subsystem

Troubleshooting a USB Device

Troubleshooting a Serial I/O Device

Troubleshooting a NIC . . . . . . . . . . . . . . . . . 151

Troubleshooting a Wet System

. . . . . . . . . . . . . 152

Troubleshooting a Damaged System

Troubleshooting the System Battery. . . . . . . . . . 154

. . . . . . . . 149

. . . . . . . . . 150

. . . . . . . . . . . . 150

. . . . . . . . . . 151

. . . . . . . . . . 153

8 Contents

Troubleshooting Power Supplies

. . . . . . . . . . . 155

Troubleshooting System Cooling Problems

Troubleshooting a Fan

Troubleshooting System Memory

Troubleshooting an Internal USB Key

. . . . . . . . . . . . . . 156

. . . . . . . . . . . 157

. . . . . . . . . 159

. . . . . . 155

Troubleshooting an SD Card . . . . . . . . . . . . . . . 160

Troubleshooting an Optical Drive

Troubleshooting a Hard Drive

. . . . . . . . . . . . 161

. . . . . . . . . . . . . . 162

Troubleshooting a Storage Controller . . . . . . . . . . 163

Troubleshooting Expansion Cards

Troubleshooting the Processors

. . . . . . . . . . . . 164

. . . . . . . . . . . . . 166

5 Running the System Diagnostics . . . . . . 169

Using Online Diagnostics . . . . . . . . . . . . . . . . 169

Embedded System Diagnostics Features

When to Use the Embedded System Diagnostics

. . . . . . . . . . . . . . . . . . . . . . . 170

Running the Embedded System Diagnostics

System Diagnostics Testing Options

Using the Custom Test Options . . . . . . . . . . . . . 171

Selecting Devices for Testing

Selecting Diagnostics Options

Viewing Information and Results

. . . . . . . . 169

. . . . . . 170

. . . . . . . . . . 170

. . . . . . . . . . . 171

. . . . . . . . . . 172

6 Jumpers and Connectors . . . . . . . . . . . 173

System Board Jumper . . . . . . . . . . . . . . . . . . 173

System Board Connectors

SAS Backplane Board Connectors

. . . . . . . . . . . . . . . . 174

. . . . . . . . . . . 177

Contents 9

Power Distribution Board Connectors. . . . . . . . . 178

Expansion-Card Riser-Board Components and PCIe Buses

. . . . . . . . . . . . . . . . . . . . . . . 179

Disabling a Forgotten Password

. . . . . . . . . . . . 181

7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 183

Contacting Dell. . . . . . . . . . . . . . . . . . . . . 183

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

10 Contents

About Your System

Accessing System Features During Startup

The following keystrokes provide access to system features during startup.

Keystroke Description

<F2> Enters the System Setup program. See "Using the System Setup

Program and UEFI Boot Manager" on page 55.

<F10> Enters System Services, which opens the Lifecycle Controller. The

Lifecycle Controller allows you to access utilities such as embedded system diagnostics. For more information, see the Lifecycle Controller documentation at

<F11> Enters the BIOS Boot Manager or the UEFI Boot Manager,

depending on the system's boot configuration. See "Using the System Setup Program and UEFI Boot Manager" on page 55.

<F12> Starts PXE boot.

<Ctrl><E> Enters the iDRAC Configuration Utility, which allows access to the

System Event Log (SEL) and configuration of remote access to the system. For more information, see the iDRAC user documentation at

support.dell.com/manuals.

<Ctrl><C> Enters the SAS Configuration Utility. For more information, see the

SAS adapter documentation at

<Ctrl><R> Enters the PERC configuration utility. For more information, see the

PERC card documentation at support.dell.com/manuals.

<Ctrl><S> Enters the utility to configure NIC settings for PXE boot. For more

information, see the documentation for your integrated NIC at

support.dell.com/manuals.

About Your System 11

Front-Panel Features and Indicators

1 2

Figure 1-1. Front-Panel Features and Indicators

Item Indicator, Button, or

Connector

1Power-on indicator,

power button

12 About Your System

Icon Description

The power-on indicator lights when the system power is on.

The power button controls the DC power supply output to the system. When the system bezel is installed, the power button is not accessible.

NOTE: When powering on the system, the

video monitor can take from several seconds to over two minutes to display an image, depending on the amount of memory installed in the system.

NOTE: On ACPI-compliant operating

systems, turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off.

Item Indicator, Button, or

Connector

2 NMI button Used to troubleshoot software and

3 USB connectors (2) Connect USB devices to the system. The

4 Video connector Connects a monitor to the system.

5 System identification

panel

6 LCD menu buttons Allows you to navigate the control panel

7 LCD panel Provides system ID, status information,

Icon Description

device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip.

Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.

ports are USB 2.0-compliant.

A slide-out panel for system information including the Express Service Tag, embedded NIC MAC address, and iDRAC6 Enterprise card MAC address. Space is provided for an additional label.

LCD menu.

and system error messages.

The LCD lights blue during normal system operation. The LCD lights amber when the system needs attention, and the LCD panel displays an error code followed by descriptive text.

NOTE: If the system is connected to AC

power and an error has been detected, the LCD lights amber regardless of whether the system has been powered on.

8 System identification

button

The identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed, the LCD panel on the front and the system status indicator on the back blinks until one of the buttons is pushed again.

About Your System 13

Item Indicator, Button, or

Connector

9Optical drive

(optional)

Icon Description

One optional slim-line SATA DVD-ROM drive or DVD-RW drive.

NOTE: DVD devices are data only.

10 Hard drives Up to six 2.5", external hot-swappable

SAS, SATA, or SSD hard drives.

LCD Panel Features

The system's LCD panel provides system information and status and error messages to signify when the system is operating correctly or when the system needs attention. See "LCD Status Messages" on page 23 for information about specific status codes.

The LCD backlight lights blue during normal operating conditions and lights amber to indicate an error condition. When the system is in standby mode, the LCD backlight is off and can be turned on by pressing the Left, Select, or Right button on the LCD panel. The LCD backlight remains off if LCD messaging is turned off through the iDRAC6 utility, the LCD panel, or other tools.

Figure 1-2. LCD Panel Features

14 About Your System

Item Buttons Description

1 Left Moves the cursor back in one-step increments.

2 Select Selects the menu item highlighted by the

cursor.

3 Right Moves the cursor forward in one-step

increments.

During message scrolling:

• Press once to increase scrolling speed.

• Press again to stop.

• Press again to return to default scrolling speed.

• Press again to repeat the cycle.

4 System identification Turns the system ID mode on (LCD panel

flashes blue) and off.

Press quickly to toggle the system ID on and off. If the system hangs during POST, press and hold the system ID button for more than 5 seconds to enter BIOS Progress mode.

Home Screen

The Home screen displays user-configurable information about the system. This screen is displayed during normal system operation when there are no status messages or errors present. When the system is in standby mode, the LCD backlight turns off after 5 minutes of inactivity if there are no error messages. Press one of the three navigation buttons (Select, Left, or Right) to view the Home screen.

To navigate to the Home screen from another menu, continue to select the up arrow until the Home icon is displayed, and then select the Home icon.

From the Home screen, press the Select button to enter the main menu. See the following tables for information on the Setup and View submenus.

About Your System 15

Setup Menu

NOTE: When you select an option in the Setup menu, you must confirm the option

before proceeding to the next action.

Option Description

DRAC Select DHCP or Static IP to configure the network

mode. If Static IP is selected, the available fields are IP, Subnet (Sub), and Gateway (Gtw). Select Setup DNS to enable DNS and to view and set the IP addresses of DNS servers. Two separate DNS entries are available so that a primary and secondary DNS server may be configured.

Set error Select SEL to display LCD error messages in a format

that matches the IPMI description in the SEL. This can be useful when trying to match an LCD message with an SEL entry.

Select Simple to display LCD error messages in a simplified user-friendly format. See "LCD Status Messages" on page 23 for a list of messages in this format.

Set home Select the default information to be displayed on the

LCD Home screen. See "View Menu" on page 17 to see the options and option items that can be displayed by default on the Home screen.

16 About Your System

View Menu

Option Description

DRAC IP Displays the IPv4 or IPv6 addresses for the iDRAC6.

Addresses include DNS (Primary and Secondary), Gateway, IP, and Subnet (IPv6 does not have Subnet).

MAC Displays the MAC addresses for DRAC, iSCSIn, or

NETn.

Name Displays the name of the Host, Model, or User String

for the system.

Number Displays the Asset tag or the Service tag for the system.

Power Displays the power output of the system in BTU/hr or

Watts. The display format can be configured in the Set home submenu of the Setup menu. See "Setup Menu" on page 16.

Temperature Displays the temperature of the system in Celsius or

Fahrenheit. The display format can be configured in the Set home submenu of the Setup menu. See "Setup Menu" on page 16.

Hard-Drive Indicator Patterns

1 hard-drive status indicator (green

and amber)

2 hard-drive activity indicator (green)

About Your System 17

Drive-Status Indicator Pattern (RAID Only) Condition

15 14

12 11

534

Blinks green two times per second Identify drive/preparing for removal

Off Drive ready for insertion or removal

NOTE: The drive status indicator remains off

until all hard drives are initialized after system power is applied. Drives are not ready for insertion or removal during this time.

Blinks green, amber, and off Drive predicted failure

Blinks amber four times per second Drive failed

Blinks green slowly Drive rebuilding

Steady green Drive online

Blinks green 3 seconds, amber 3 seconds, and off 6 seconds

Rebuild aborted

Back-Panel Features and Indicators

Figure 1-3. Back-Panel Features and Indicators

18 About Your System

Item Indicator, Button, or

Connector

1 PCIe slot 1 PCI Express (Generation 2) x8 link

2 PCIe slot 2 PCI Express (Generation 2) x4 link

3 PCIe slot 3 PCI Express (Generation 2) x8 link

4 PCIe slot 4 PCI Express (Generation 2) x8 link

5 PCIe slot 5 PCI Express (Generation 2) x8 link

6 PCIe slot 6 PCI Express (Generation 2) x8 link

7 Power supplies (2) 1100 W power supplies.

8 System identification

button

9System status

indicator

10 System identification

connector

11 Ethernet connectors

(4)

Icon Description

expansion slot (24.13 cm [9.5"] length).

expansion slot (low-profile 24.13 cm [9.5"] maximum length, with a standard height bracket).

expansion slot (low-profile 24.13 cm [9.5"] length).

expansion slot (24.13 cm [9.5"] length).

Lights blue during normal system operation.

Lights amber when the system needs attention due to a problem.

Connects the optional system status indicator assembly through the optional cable management arm.

Integrated 10/100/1000 NIC connectors.

About Your System 19

Item Indicator, Button, or

Connector

12 USB connectors (4) Connect USB devices to the system. The

13 Video connector Connects a monitor to the system.

14 Serial connector Connects a serial device to the system.

Icon Description

ports are USB 2.0-compliant.

15 VFlash media slot

(optional)

16 iDRAC6 Enterprise

port (optional)

Connects an external SD memory card for the optional iDRAC6 Enterprise card.

Dedicated management port for the optional iDRAC6 Enterprise card.

Guidelines for Connecting External Devices

• Turn off power to the system and external devices before attaching a new external device. Turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise).

• Ensure that the appropriate driver for the attached device has been installed on the system.

• If it is necessary to enable ports on your system, see Setup Program and UEFI Boot Manager

" on page 55

"Using the System

20 About Your System

NIC Indicator Codes

1 link indicator 2 activity indicator

Indicator Indicator Code

Link and activity indicators are off

Link indicator is green The NIC is connected to a valid network link at

Link indicator is amber The NIC is connected to a valid network link at 10 or

Activity indicator is green blinking

The NIC is not connected to the network.

1000 Mbps.

100 Mbps.

Network data is being sent or received.

Power Indicator Codes

The power supplies have indicators that show whether power is present or whether a power fault has occurred.

• Not lit—AC power is not connected.

• Green—In standby mode, a green light indicates that a valid AC source is connected to the power supply and that the power supply is operational. When the system is on, a green light also indicates that the power supply is providing DC power to the system.

• Amber—Indicates a problem with the power supply.

About Your System 21

• Alternating green and amber—When hot-adding a power supply, this

indicates that the power supply is mismatched with the other power supply (a high output power supply and an energy smart power supply are installed in the same system). Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply.

CAUTION: When correcting a power supply mismatch, replace only the power

supply with the flashing indicator. Swapping the opposite power supply to make a matched pair can result in an error condition and unexpected system shutdown. To change from a High Output configuration to an Energy Smart configuration or vice versa, you must power down the system.

Figure 1-4. Power Supply Status Indicator

1 power supply status indicator

22 About Your System

LCD Status Messages

The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the OpenManage™ Server Administrator documentation at support.dell.com/manuals.

NOTE: If your system fails to boot, press the System ID button for at least 5 seconds

until an error code appears on the LCD. Record the code, then see "Getting Help" on page 183.

Viewing Status Messages

If a system error occurs, the LCD screen turns amber. Press the Select button to view the list of errors or status messages. Press the left and right buttons to highlight an error number, and press Select to view the error.

Removing LCD Status Messages

For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically removed when that sensor returns to a normal state. For other faults, you must take action to remove the message from the display:

• Clear the SEL—You can perform this task remotely, but you will lose the event history for the system.

• Power cycle—Turn off the system and disconnect it from the electrical outlet; wait approximately 10 seconds, reconnect the power cable, and restart the system.

NOTE: The following LCD status messages are displayed in the Simple format. See

"Setup Menu" on page 16 to select the format in which the messages are displayed.

About Your System 23

Table 1-1. LCD Status Messages

Code Text Causes Corrective Actions

E1000 Failsafe

voltage error. Contact support.

E1114 Ambient Temp

exceeds allowed range.

E1116 Memory

disabled, temp above range. Power cycle AC.

E1119 Chipset #

temp out of range. Check motherboard heatsinks.

E1210 Motherboard

battery failure. Check battery.

Check the system event log for critical failure events.

Ambient temperature reached a point outside the allowed range.

Memory exceeded allowable temperature and has been disabled to prevent damage to the components.

Chipset temperature reached a point outside the allowed range.

CMOS battery is missing or the voltage is outside the allowable range.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 183.

See "Troubleshooting System Cooling Problems" on page 155.

Remove AC power to the system for 10 seconds and restart the system.

See "Troubleshooting System Cooling Problems" on page 155. If the problem persists, see "Getting Help" on page 183.

See "Troubleshooting System Cooling Problems" on page 155.

See "Troubleshooting the System Battery" on page 154.

24 About Your System

Code Text Causes Corrective Actions

E1211 RAID

Controller battery failure. Check battery.

E1216 3.3 V

Regulator failure. Reseat PCIe cards.

E1219 Disk

Backplane power failure. Check BP power cable.

E122C CPU Power

Fault. Power cycle AC.

E122D Memory

Regulator # Failed. Reseat DIMMs.

E122E On-board

regulator failed. Call support.

RAID battery is either missing, bad, or unable to recharge due to thermal issues.

3.3 V voltage regulator failed.

Storage backplane voltage regulator failed.

A power fault was detected when powering up the processor(s).

One of the memory voltage regulators failed.

One of the on-board voltage regulators failed.

Reseat the RAID battery connector. See "RAID Battery (Optional)" on page 116 and "Troubleshooting System Cooling Problems" on page 155.

Remove and reseat the PCIe expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 164.

Remove and reconnect the backplane power cable. If the problem persists, see "Getting Help" on page 183.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 183.

Reseat the memory modules. See "Troubleshooting System Memory" on page 157.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 183.

About Your System 25

Code Text Causes Corrective Actions

E1243 CPU # VCORE

Regulator failure. Contact Support.

E1310 Fan ## RPM

exceeding range. Check fan.

E1313 Fan

redundancy lost. Check fans.

E1314 Critical

system cooling loss. Check fans.

E1410 System Fatal

Error detected.

E1414 CPU # temp

exceeding range. Check CPU heatsink.

Processor voltage regulator failed.

RPM of specified fan is outside the intended operating range.

The system is no longer fan redundant. Another fan failure would put the system at risk of over-heating.

All fans have been removed from the system.

A fatal system error detected.

Specified processor is out of acceptable temperature range.

Reseat the processor. See "Troubleshooting the Processors" on page 166.

If the problem persists, see "Getting Help" on page 183.

See "Troubleshooting System Cooling Problems" on page 155.

Check LCD for additional scrolling messages. See "Troubleshooting a Fan" on page 156.

Ensure that the fans are properly installed. See "Troubleshooting a Fan" on page 156.

Check LCD for additional scrolling messages. Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 183.

Ensure that the processor heat sinks are properly installed. See "Troubleshooting the Processors" on page 166 and "Troubleshooting System Cooling Problems" on page 155.

26 About Your System

Code Text Causes Corrective Actions

E1418 CPU # not

detected. Check CPU is seated properly.

E141C Unsupported

CPU configuration . Check CPU or BIOS revision.

E141F CPU #

protocol error. Power cycle AC.

E1420 CPU Bus

parity error. Power cycle AC.

E1421 CPU #

initialization error. Power cycle AC.

E1422 CPU # machine

check error. Power cycle AC.

Specified processor is missing or bad and the system is in an unsupported configuration.

Processors are in an unsupported configuration.

The system BIOS reported a processor protocol error.

The system BIOS reported a processor bus parity error.

The system BIOS reported a processor initialization error.

The system BIOS reported a machine check error.

Ensure that the specified processor is properly installed. See "Troubleshooting the Processors" on page 166.

Ensure that your processors match and conform to the type described in the processor technical specifications outlined in your system’s Getting Started Guide.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 183.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 183.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 183.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 183.

About Your System 27

Code Text Causes Corrective Actions

E1610 Power Supply

# (#### W) missing. Check power supply.

E1614 Power Supply

# (#### W) error. Check power supply.

E1618 Predictive

failure on Power Supply # (#### W). Check PSU.

E161C Power Supply

# (#### W) lost AC power. Check PSU cables.

E1620 Power Supply

# (#### W) AC power error. Check PSU cables.

E1624 Lost power

supply redundancy. Check PSU cables.

Specified power supply removed or is missing from the system.

Specified power supply failed.

A power supply fan failure, an over-temperature condition, or power supply communication error caused the predictive warning of an impending power supply failure.

Specified power supply is installed but lost its AC input.

Specified power supply's AC input is outside the allowable range.

The power supply subsystem is no longer redundant. If the remaining power supply fails, the system will shut down.

See "Troubleshooting Power Supplies" on page 155.

Check the AC power source for the specified power supply. If the problem persists, see "Troubleshooting Power Supplies" on page 155.

See "Troubleshooting Power Supplies" on page 155.

28 About Your System

Code Text Causes Corrective Actions

E1629 Power

required > PSU wattage. Check PSU and config.

E1631 System power

draw exceeded threshold. Contact support.

E1632 FailSafe

event. Contact support.

E1710 I/O channel

check error. Review & clear SEL.

The system configuration requires more power than the power supplies can provide, even with throttling.

Processor and memory throttling is not sufficient to keep system power consumption below the maximum safe level with the current power supply configuration.

The processors and memory have been throttled to keep system power consumption below the maximum safe level with current power supply configuration.

The system BIOS reported an I/O channel check.

Turn off power to the system, check if adequate power is supplied to the system. See the Getting Started Guide for information on the System power requirements.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 183.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 183.

Check the SEL for more information and then clear the SEL. Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 183.

About Your System 29

Code Text Causes Corrective Actions

E1711 PCI parity

error on Bus ## Device ## Function ##.

PCI parity error on Slot #. Review & clear SEL.

E1712 PCI system

error on Bus ## Device ## Function ##.

PCI system error on Slot #. Review & clear SEL.

E1714 Unknown

error. Review & clear SEL.

The system BIOS reported a PCI parity error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

The system BIOS reported a PCI parity error on a component that resides in the specified slot.

The system BIOS reported a PCI system error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

The system BIOS reported a PCI system error on a component that resides in the specified slot.

The system BIOS determined there has been an error in the system, but is unable to determine its origin.

Remove and reseat the PCIe expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 164.

Remove and reseat the expansion-card riser that provides the specified slot. See "Expansion Cards and Expansion-Card Risers" on page 105. If the problem persists, the riser card or system board is faulty. See "Getting Help" on page 183.

Check the SEL for more information and then clear the SEL. Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 183.

30 About Your System

+ 160 hidden pages

Dell PowerEdge R715 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual