Dell PowerEdge HR675, PowerEdge T300 Hardware Owner's Manual

Dell™ PowerEdge™ T300 Systems

Hardware Owner’s Manual

www.dell.com | support.dell.com

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data

and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury,

or death.

____________________

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, PowerEdge, and Dell OpenManage are trademarks of Dell Inc.; Intel is a registered trademarks of Intel Corporation; Microsoft, Windows, Windows Server, and MS-DOS are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries; UNIX is a registered trademark of The Open Group in the United States and other countries.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model SCM

June 2009 P/N HR675 Rev. A01

Contents

1 About Your System. . . . . . . . . . . . . . . . . . 11

Other Information You May Need . . . . . . . . . . . . 11

Accessing System Features During Startup

Front-Panel Features and Indicators

Back-Panel Features and Indicators

Connecting External Devices

Power Indicator Codes

NIC Indicator Codes

LCD Status Messages

. . . . . . . . . . . . . . . . . 17

. . . . . . . . . . . . . . . . . . . 18

. . . . . . . . . . . . . . . . . . 19

. . . . . . . . . . 13

. . . . . . . . . . 16

. . . . . . . . . . . . 16

Solving Problems Described by LCD Status Messages

Removing LCD Status Messages

System Messages

Warning Messages

. . . . . . . . . . . . . . . . . . . . . . 29

. . . . . . . . . . 29

. . . . . . . . . . . . . . . . . . . . 30

. . . . . . . . . . . . . . . . . . . 40

. . . . . . . 12

Diagnostics Messages

Alert Messages

2 Using the System Setup Program . . . . . . 41

Entering the System Setup Program. . . . . . . . . . . 41

. . . . . . . . . . . . . . . . . 40

. . . . . . . . . . . . . . . . . . . . . 40

Responding to Error Messages

. . . . . . . . . . . 41

Contents 3

Using the System Setup Program. . . . . . . . . . 42

System Setup Options

Main Screen

Memory Information Screen

CPU Information Screen

SATA Configuration Screen

Integrated Devices Screen

Serial Communication Screen

System Security Screen

Exit Screen

System and Setup Password Features

Using the System Password

Using the Setup Password

Disabling a Forgotten Password

. . . . . . . . . . . . . . . . . . 43

. . . . . . . . . . . . . . . . . . . . 43

. . . . . . . . . . . . 45

. . . . . . . . . . . . . . 46

. . . . . . . . . . . . . 47

. . . . . . . . . . . . . 48

. . . . . . . . . . . 49

. . . . . . . . . . . . . . 50

. . . . . . . . . . . . . . . . . . . . . 52

. . . . . . . . . . 53

. . . . . . . . . . . . 53

. . . . . . . . . . . . . 56

. . . . . . . . . . . . . 57

Baseboard Management Controller Configuration

. . . 57

Entering the BMC Setup Module

BMC Setup Module Options

. . . . . . . . . . 58

. . . . . . . . . . . . 58

3 Installing System Components . . . . . . . 59

Recommended Tools . . . . . . . . . . . . . . . . . . . 60

Inside the System

Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . 62

Removing the Front Bezel

Installing the Front Bezel

Front Bezel Inserts . . . . . . . . . . . . . . . . . . . . 65

Removing a Front Bezel Insert

Installing a Front Bezel Insert

. . . . . . . . . . . . . . . . . . . . . 60

. . . . . . . . . . . . . . 63

. . . . . . . . . . . . . . 64

. . . . . . . . . . . 65

. . . . . . . . . . . . 66

4 Contents

System Cover. . . . . . . . . . . . . . . . . . . . . . . 66

Removing the System Cover

Installing the System Cover

EMI Fillers

. . . . . . . . . . . . . . . . . . . . . . . . 68

Removing an EMI Filler

Installing an EMI Filler

Processor Airflow Shroud

. . . . . . . . . . . . . . . . 69

Removing the Processor Airflow Shroud

Installing the Processor Airflow Shroud

. . . . . . . . . . . . 66

. . . . . . . . . . . . . 67

. . . . . . . . . . . . . . . 68

. . . . . . . . . . . . . . . 69

. . . . . . 70

. . . . . . 72

Redundant and Non-Redundant Power Supplies

Removing a Redundant Power Supply

Installing a Redundant Power Supply

. . . . . . . 73

. . . . . . . 75

Removing a Non-redundant Power Supply

Installing a Non-Redundant Power Supply

Hard Drives

. . . . . . . . . . . . . . . . . . . . . . . . 77

. . . . 72

. . . . 75

. . . . . 77

Removing a Hot-Pluggable Hard Drive

Installing a Hot-Pluggable Hard Drive

Removing a Cabled Hard Drive

Installing a Cabled Hard Drive

Configuring the Boot Device

Diskette Drive (Optional)

. . . . . . . . . . . . . . . 84

. . . . . . . . . . . . . . . . 84

Removing the Diskette Drive

Installing a Diskette Drive

Optical and Tape Drives

. . . . . . . . . . . . . . . . . 88

Removing an Optical or Tape Drive

Installing an Optical or Tape Drive

Expansion Cards

. . . . . . . . . . . . . . . . . . . . . 93

Removing an Expansion Card

. . . . . . . 77

. . . . . . . 78

. . . . . . . . . . . 80

. . . . . . . . . . . 82

. . . . . . . . . . . . 84

. . . . . . . . . . . . . 86

. . . . . . . . . 88

. . . . . . . . . 91

. . . . . . . . . . . 93

Contents 5

Installing an Expansion Card . . . . . . . . . . . . 95

SAS Controller Card

Removing a SAS Controller Card

Installing a SAS Controller Card

RAID Battery

. . . . . . . . . . . . . . . . . . . . . . . 99

Removing a RAID Battery

Installing a RAID Battery

Remote Access Controller Card (RAC)

Removing the RAC Card

Installing a RAC Card

Internal USB Memory Key Connector

. . . . . . . . . . . . . . . . . . . 96

. . . . . . . . . . 97

. . . . . . . . . . 98

. . . . . . . . . . . . . . 99

. . . . . . . . . . . . . 102

. . . . . . . . . 102

. . . . . . . . . . . . . 102

. . . . . . . . . . . . . . . 104

. . . . . . . . . 105

Installing the Optional Internal USB Memory Key

Cooling Fans

Removing the Expansion Card Fan

. . . . . . . . . . . . . . . . . . . . . . 107

. . . . . . . . 107

105

Installing the Expansion Card Fan

Removing the System Fan

Installing the System Fan

System Memory

. . . . . . . . . . . . . . . . . . . . 111

. . . . . . . . . . . . . 109

. . . . . . . . . . . . . 110

Memory Module Installation Guidelines

Removing Memory Modules

Installing Memory Modules

Processor

. . . . . . . . . . . . . . . . . . . . . . . . 115

Removing the Processor

Installing the Processor

System Battery

. . . . . . . . . . . . . . . . . . . . . 119

. . . . . . . . . . . . 113

. . . . . . . . . . . . . 115

. . . . . . . . . . . . . . 118

Removing the System Battery

Installing the System Battery

Chassis Intrusion Switch

. . . . . . . . . . . . . . . 121

. . . . . . . . 108

. . . . . 111

. . . . . . . . . . . 112

. . . . . . . . . . . 119

. . . . . . . . . . . 121

6 Contents

Removing the Chassis Intrusion Switch . . . . . . 121

Installing the Chassis Intrusion Switch

Power Supply Distribution Module

. . . . . . . . . . . 123

Removing the Power Supply Distribution Module

Installing the Power Supply Distribution Module

SAS Backplane

Removing the SAS Backplane

Installing the SAS Backplane

Control Panel

Removing the Control Panel

Installing the Control Panel

System Board

Removing the System Board

Installing the System Board

. . . . . . . . . . . . . . . . . . . . . 125

. . . . . . . . . . . 125

. . . . . . . . . . . 127

. . . . . . . . . . . . . . . . . . . . . . . 127

. . . . . . . . . . . . 127

. . . . . . . . . . . . . 129

. . . . . . . . . . . . . . . . . . . . . . 129

. . . . . . . . . . . . 129

. . . . . . . . . . . . 131

. . . . . . 123

. 123

. 124

4 Troubleshooting Your System . . . . . . . . 133

Safety First—For You and Your System . . . . . . . . . 133

Start-Up Routine

Checking the Equipment

Troubleshooting External Connections

Troubleshooting the Video Subsystem

Troubleshooting the Keyboard or Mouse

Troubleshooting Serial I/O Problems

Troubleshooting a Serial I/O Device

Troubleshooting a USB Device

Troubleshooting a NIC

. . . . . . . . . . . . . . . . . . . . . 133

. . . . . . . . . . . . . . . . . 134

. . . . . . . 134

. . . . . 135

. . . . . . . . . . 137

. . . . . . . . 138

. . . . . . . . . . . 138

. . . . . . . . . . . . . . . . . . 140

Contents 7

Troubleshooting a Wet System. . . . . . . . . . . . . 141

Troubleshooting a Damaged System

Troubleshooting the System Battery

. . . . . . . . . . 142

. . . . . . . . . . 143

Troubleshooting Redundant Power Supplies

Troubleshooting System Cooling Problems

Troubleshooting a Fan

Troubleshooting System Memory

. . . . . . . . . . . . . . 145

. . . . . . . . . . . 146

. . . . . . 145

Troubleshooting an Internal USB Memory Key

Troubleshooting a Diskette Drive

Troubleshooting an Optical Drive

Troubleshooting a SCSI Tape Drive

Troubleshooting a Hard Drive

. . . . . . . . . . . 149

. . . . . . . . . . . 151

. . . . . . . . . . 152

. . . . . . . . . . . . . 153

. . . . . 143

. . . . 148

Troubleshooting a Hot-pluggable Hard Drive

Troubleshooting a SAS or SAS RAID Controller

Troubleshooting Expansion Cards

Troubleshooting the Microprocessor

. . . . . . . . . . . 159

. . . . . . . . . 161

. . . . . 155

. . . . 157

5 Running the System Diagnostics . . . . . . 163

Using Dell PowerEdge Diagnostics . . . . . . . . . . 163

System Diagnostics Features

When to Use the System Diagnostics

Running the System Diagnostics

. . . . . . . . . . . . . 163

. . . . . . . . . 164

. . . . . . . . . . . 164

8 Contents

System Diagnostics Testing Options . . . . . . . . . . 165

Using the Custom Test Options

Selecting Devices for Testing

Selecting Diagnostics Options

Viewing Information and Results

. . . . . . . . . . . . . 165

. . . . . . . . . . . 165

. . . . . . . . . . . 166

. . . . . . . . . . 166

6 Jumpers and Connectors . . . . . . . . . . . 167

System Board Connectors . . . . . . . . . . . . . . . . 167

Jumper Settings

SAS Backplane Board Connectors

. . . . . . . . . . . . . . . . . . . . . 170

. . . . . . . . . . . 171

Disabling a Forgotten Password . . . . . . . . . . . . 173

7 Getting Help. . . . . . . . . . . . . . . . . . . . . . 175

Contacting Dell . . . . . . . . . . . . . . . . . . . . . 175

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Index

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Contents 9

10 Contents

About Your System

This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating system monitor the system and component status and alert you when a problem arises. System conditions can be reported by any of the following:

• Front or back panel indicators

• LCD status messages

• System messages

• Warning messages

• Diagnostics messages

• Alert messages

This section describes each type of message, lists the possible causes, and provides steps to resolve any problems indicated by a message. The system indicators and features are illustrated in this section.

Other Information You May Need

CAUTION: The Product Information Guide provides important safety and

regulatory information. Warranty information may be included within this document or as a separate document.

• The

• CDs included with your system provide documentation and tools for

• Systems management software documentation describes the features,

• Operating system documentation describes how to install (if necessary),

Getting Started Guide

up your system, and technical specifications.

configuring and managing your system.

requirements, installation, and basic operation of the software.

configure, and use the operating system software.

provides an overview of system features, setting

About Your System 11

• Documentation for any components you purchased separately provides information to configure and install these options.

• Updates are sometimes included with the system to describe changes to the system, software, and/or documentation.

NOTE: Always check for updates at support.dell.com and read the updates

first because they often supercede information in other documents.

• Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.

Accessing System Features During Startup

Table 1-1 describes keystrokes that may be entered during startup to access system features. If your operating system begins to load before you enter the keystroke, allow the system to finish booting, and then restart your system and try again.

Table 1-1. Keystrokes for Accessing System Features

Keystroke Description

<F2> Enters the System Setup program (see "Entering the System Setup

Program" on page 41).

<F10> Opens the utility partition, allowing you to run the system diagnostics

(see "Running the System Diagnostics" on page 163.

<F11> Enters the boot mode selection screen, allowing you to choose a boot

device.

<F12> Starts PXE boot.

<Ctrl+E> Enters the Baseboard Management Controller (BMC) Management

Utility, which allows access to the system event log (SEL) and configuration of the Remote Access Controller (RAC) card. See the BMC User’s Guide for more information on setup and use of BMC.

<Ctrl+C> This keystroke enters the SAS Configuration Utility. See your SAS

controller User’s Guide for more information.

<Ctrl+R> If you have the optional battery-cached SAS RAID controller, this

keystroke enters the RAID configuration utility. For more information, see the documentation for your SAS controller card.

12 About Your System

Table 1-1. Keystrokes for Accessing System Features (continued)

Keystroke Description

<Ctrl+S> If you have PXE support enabled through the System Setup Program

(see "Integrated Devices Screen" on page 48), this keystroke allows you to configure NIC settings for PXE boot. For more information, see the documentation for your integrated NIC.

Front-Panel Features and Indicators

Figure 1-1 shows the controls, indicators, and connectors located on the system's front panel. Table 1-2 provides component descriptions.

Figure 1-1. Front-Panel Features and Indicators

About Your System 13

Table 1-2. Front-Panel Components

Item Component Icon Description

1 3.5-inch drive bay Holds an optional diskette drive.

2 lower 5.25-inch drive

bay

3 upper 5.25-inch drive

Holds an optional optical drive or tape backup unit.

Holds an optical drive.

bay

4 power button The power button controls the DC

power supply output to the system.

NOTE: If you turn off the system using

the power button and the system is running an ACPI-compliant operating system, the system performs a graceful shutdown before the power is turned off. If the system is not running an ACPI-compliant operating system, the power is turned off immediately after the power button is pressed.

5 NMI button Used to troubleshoot software and

device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip.

6 System identification

button

14 About Your System

Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.

The identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed, the LCD panel on the front and the blue system status indicator on the back blink until one of the buttons is pushed again.

Table 1-2. Front-Panel Components (continued)

Item Component Icon Description

7 LCD panel Provides system ID, status

information, and system error messages.

The LCD lights blue during normal system operation. Both the system management software and the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system.

The LCD lights amber when the system needs attention, and the LCD panel displays an error code followed by descriptive text.

NOTE: If the system is connected to

AC power and an error has been detected, the LCD lights amber regardless of whether the system has been powered on.

8 USB connectors (2) Connects USB 2.0-compliant

devices to the system.

About Your System 15

Back-Panel Features and Indicators

5 4

Figure 1-2 shows the controls, indicators, and connectors located on the system's back panel.

Figure 1-2. Back-Panel Features and Indicators

1 expansion card slots (5) 2 USB connectors (4)

3 NIC connectors (2) 4 video connector

5 serial connector 6 power connector(s)

Connecting External Devices

When connecting external devices to your system, follow these guidelines:

• Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions.

16 About Your System

• Always attach an external device while your system and the device are turned off. Next, turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise).

See "Using the System Setup Program" on page 41 for information about enabling, disabling, and configuring I/O ports and connectors.

Power Indicator Codes

The power button on the front panel controls the power to the system from the system's power supplies. The power indicator lights green when the system is on.

The indicators on the redundant power supplies show whether power is present or whether a power fault has occurred (see Figure 1-3). Table 1-3 lists the power supply indicator codes.

Table 1-3. Redundant Power Supply Indicators

Indicator Function

Power supply status Green indicates that the power supply is operational and

providing DC power to the system.

Power supply fault Amber indicates a problem with the power supply.

AC line status Green indicates that a valid AC source is connected to the

power supply and is operational.

About Your System 17

Figure 1-3. Redundant Power Supply Indicators

1 power supply status (DC out is

operational)

3 AC line status (AC in is operational)

2 power supply fault

NIC Indicator Codes

Each NIC on the back panel has an indicator that provides information on network activity and link status (see Figure 1-4). For a list of NIC indicator codes, see Table 1-4.

Figure 1-4. NIC Indicators

1 link indicator 2 activity indicator

18 About Your System

Table 1-4. NIC Indicator Codes

Indicator Indicator Code

Link and activity indicators are off

Link indicator is green The NIC is connected to a valid link partner on the

Activity indicator is amber blinking

The NIC is not connected to the network.

network.

Network data is being sent or received.

LCD Status Messages

The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention.

The LCD lights blue to indicate a normal operating condition, and lights amber to indicate an error condition. The LCD scrolls a message that includes a status code followed by descriptive text. Table 1-5 lists the LCD status messages that can occur and the probable cause for each message. The LCD messages refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.

CAUTION: Many repairs may only be done by a certified service technician. You

should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

NOTE: If your system fails to boot, press the System ID button for at least five

seconds until an error code appears on the LCD. Record the code, then see "Getting Help" on page 175.

About Your System 19

Table 1-5. LCD Status Messages

Code Text Causes Corrective Actions

N/A SYSTEM NAME

A 62-character string that can be defined by the user in the System Setup program.

SYSTEM NAME

The displays under the following conditions:

• The system is powered on.

• The power is off and active errors are displayed.

E1000 FAILSAFE,

Call Support

Check the system event log for critical failure events.

E1114 Temp Ambient Ambient system

temperature is out of acceptable range.

E1115 Temp Planar Planar system temperature

is out of acceptable range.

This message is for information only.

You can change the system ID and name in the System Setup program (see "Entering the System Setup Program" on page 41).

See "Getting Help" on page 175.

See "Troubleshooting System Cooling Problems" on page 145.

E1118 CPU Temp

Interface

The BMC is unable to determine the CPU(s) temperature status. Consequently, the BMC increases the CPU fan speed to maximum as a precautionary measure.

E1210 CMOS Batt CMOS battery is missing, or

the voltage is out of acceptable range.

E1211 ROMB Batt RAID battery is either

missing, bad, or unable to recharge due to thermal issues.

E12

## PwrGd Specified voltage regulator

has failed.

Turn off power to the system and restart the system. If the problem persists, see "Getting Help" on page 175.

See "Troubleshooting the System Battery" on page 143.

Reseat the RAID battery connector. If the problem persists, replace the battery.

See "Getting Help" on page 175.

20 About Your System

Table 1-5. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E1226 PCI Rsr 1.5V

PwrGd

1.5V Riser Card Power Good failure.

E1229 CPU # VCORE Processor # VCORE voltage

regulator has failed.

E122A CPU VTT PwrGd Processor # VTT voltage has

exceeded the allowable voltage range

E1310 RPM Fan ## RPM of specified cooling

fan is out of acceptable operating range.

E1311 FAN MOD ##

RPM

RPM of specified cooling fan module is out of acceptable operating range.

E1313 Fan

Redundancy

One or more cooling fans has failed. Cooling fan redundancy has been lost.

E1410 CPU # IERR Specified microprocessor is

reporting an internal error.

See "Getting Help" on page 175.

See "Troubleshooting System Cooling Problems" on page 145.

See your system’s Information Update tech sheet located on support.dell.com for the most current system information. If the problem persists, see "Getting Help" on page 175.

About Your System 21

Table 1-5. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E1414 CPU #

Thermtrip

Specified microprocessor is out of acceptable temperature range and has halted operation.

See "Troubleshooting System Cooling Problems" on page 145. If the problem persists, ensure that the microprocessor heat sinks are properly installed (see "Troubleshooting the Microprocessor" on page 161).

NOTE: The LCD continues

to display this message until the system’s power cord is disconnected and reconnected to the AC power source, or the SEL is cleared using either Server Assistant or the BMC Management Utility. See the Dell OpenManage™

Baseboard Management Controller User’s Guide for

information about these utilities.

E1418 CPU #

Presence

E141C CPU Mismatch Processors are in an

22 About Your System

Specified processor is missing or bad, and the system is in an unsupported configuration.

unsupported configuration.

See "Troubleshooting the Microprocessor" on page 161.

Ensure that your processors match and conform to the type described in the Microprocessor Technical Specifications outlined in your system’s Getting Started Guide.

Table 1-5. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E141F CPU Protocol The system BIOS has

reported a processor protocol error.

E1420 CPU Bus PERR The system BIOS has

reported a processor bus parity error.

E1421 CPU Init The system BIOS has

reported a processor initialization error.

E1422 CPU Machine

Chk

The system BIOS has reported a machine check error.

E1610 PS # Missing No power is available from

the specified power supply; specified power supply is improperly installed or faulty.

E1614 PS # Status No power is available from

the specified power supply; specified power supply is improperly installed or faulty.

See "Getting Help" on page 175.

See "Troubleshooting Redundant Power Supplies" on page 143.

E1618 PS #

Predictive

E161C PS # Input

Lost

Power supply voltage is out of acceptable range; specified power supply is improperly installed or faulty.

Power source for specified power supply is unavailable, or out of acceptable range.

About Your System 23

See "Troubleshooting Redundant Power Supplies" on page 143.

Check the AC power source for the specified power supply. If the problem persists, see "Troubleshooting Redundant Power Supplies" on page 143.

Table 1-5. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E1624 PS Redundancy The power supply subsystem

is no longer redundant. If the last supply fails, the system will go down.

E1710 I/O Channel

Chk

The system BIOS has reported an I/O channel check.

E1711 PCI PERR B##

D## F##

The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

PCI PERR Slot #The system BIOS has

reported a PCI parity error on a component that resides in the specified PCIe slot.

See "Troubleshooting Redundant Power Supplies" on page 143.

See "Getting Help" on page 175.

Remove and reseat the PCIe expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 159. If troubleshooting does not resolve the problem, see "Getting Help" on page 175.

E1712 PCI SERR B##

D## F##

The system BIOS has reported a PCI system error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

PCI SERR Slot #The system BIOS has

reported a PCI system error on a component that resides in the specified slot.

E1714 Unknown Err The system BIOS has

determined that there has been an error in the system, but is unable to determine its origin.

See "Getting Help" on page 175.

24 About Your System

Table 1-5. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E171F PCIE Fatal

Err B## D## F##

The system BIOS has reported a PCIe fatal error on a component that resides in PCIe configuration space at bus ##, device ##, function ##.

PCIE Fatal Err Slot #

The system BIOS has reported a PCIe fatal error on a component that resides in the specified slot.

E1810 HDD ## Fault The SAS subsystem has

determined that hard drive ## has experienced a fault.

E1811 HDD ## Rbld

Abrt

Specified hard drive has ended rebuild before completion.

E1812 HDD ##

Removed

The specified hard drive has been removed from the system.

See "Troubleshooting a Hard Drive" on page 153.

Information only.

E1913 CPU &

Firmware

The BMC firmware does not support the CPU.

Mismatch

E1A14 SAS Cable A SAS cable A is missing or

bad.

E1A15 SAS Cable B SAS cable B is missing or

bad.

E1A15 SAS Cable C SAS cable C is missing or

bad.

Update to the latest BMC firmware. See the BMC User’s Guide for more information on setup and use of BMC.

Reseat the cable. If the problem persists, replace the cable.

About Your System 25

Table 1-5. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E1A18 PDB Ctrl

Cable

Control cable for the power distribution board (PDB) is missing or bad

E2010 No Memory No memory is installed in

the system.

E2011 Mem Config

Err

Memory detected, but is not configurable. Error detected during memory configuration.

E2012 Unusable

Memory

Memory is configured, but not usable. Memory subsystem failure.

E2013 Shadow BIOS

Fail

The system BIOS failed to copy its flash image into memory.

E2014 CMOS Fail CMOS failure. CMOS RAM

not functioning properly.

Reseat the cable. If the problem persists, replace the cable.

Install memory. See "System Memory" on page 111.

See "Troubleshooting System Memory" on page 146.

See "Getting Help" on page 175.

E2015 DMA

Controller

E2016 Int

Controller

DMA controller failure. See "Getting Help" on

page 175.

Interrupt controller failure. See "Getting Help" on

page 175.

E2017 Timer Fail Timer refresh failure. See "Getting Help" on

page 175.

E2018 Prog Timer Programmable interval

timer error.

See "Getting Help" on page 175.

E2019 Parity Error Parity error. See "Getting Help" on

page 175.

E201A SIO Err SIO failure. See "Getting Help" on

page 175.

E201B Kybd

Controller

Keyboard controller failure. See "Getting Help" on

page 175.

26 About Your System

Table 1-5. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E201C SMI Init System management

interrupt (SMI)

See "Getting Help" on page 175.

initialization failure.

E201D Shutdown Test BIOS shutdown test failure. See "Getting Help" on

page 175.

E201E POST Mem Test BIOS POST memory test

failure.

See "Troubleshooting System Memory" on page 146. If the problem persists, see "Getting Help" on page 175.

E201F DRAC Config Remote Access Controller

(RAC) configuration failure.

Check screen for specific error messages. Ensure that RAC cables and connectors are properly seated. If problem persists, see your RAC documentation.

E2020 CPU Config CPU configuration failure. Check screen for specific

error messages.

E2021 Memory

Population

Incorrect memory configuration. Memory population order incorrect.

Check screen for specific error messages (see "Troubleshooting System Memory" on page 146).

E2022 POST Fail General failure after video. Check screen for specific

error messages.

E2110 MBE DIMM # & #One of the DIMMs in the

set implicated by "# & #" has had a memory multi-bit

See "Troubleshooting System Memory" on page 146.

error (MBE).

About Your System 27

Table 1-5. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E2111 SBE Log

Disable DIMM #

The system BIOS has disabled memory single-bit error (SBE) logging, and will not resume logging further SBEs until the system is rebooted. "#" represents the DIMM implicated by the BIOS.

E2112 Mem Spare

DIMM #

The system BIOS has spared the memory because it has determined that the memory had too many errors. "#" represents the DIMM implicated by the BIOS.

I1910 Intrusion System cover has been

removed.

I1911 >3 ERRs Chk

Log

LCD overflow message.

A maximum of three error messages can display sequentially on the LCD. The fourth message displays as the standard overflow message.

See "Troubleshooting System Memory" on page 146.

Information only.

Check the SEL for details on the events.

I1912 SEL Full System Event Log is full of

I1915 Video Off

(LCD lights with a blue or amber background.)

28 About Your System

events, and is unable to log any more events.

The video has been turned off by the RAC remote user.

Clear the log by deleting event entries.

Information only.

Table 1-5. LCD Status Messages (continued)

Code Text Causes Corrective Actions

I1916 Video Off in

(LCD lights with a blue or amber background.)

W1228 ROMB Batt <

24hr

The video will be turned off in xx seconds by the RAC remote user.

Warns predictively that the RAID battery has less than 24 hours of charge left.

Information only.

Replace RAID battery (see "Installing a SAS Controller Card" on page 98).

NOTE: For the full name of an abbreviation or acronym used in this table, see the

"Glossary" on page 177.

Solving Problems Described by LCD Status Messages

The code and text on the LCD can often specify a very precise fault condition that is easily corrected. For example, if the code E1418 appears, you know that a microprocessor is not installed in socket 1.

In contrast, you might be able to determine the problem if multiple related errors occur. For example, if you receive a series of messages indicating multiple voltage faults, you might determine that the problem is a failing power supply.

CPU_1_Presence

Removing LCD Status Messages

For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically removed when that sensor returns to a normal state. For example, if temperature for a component goes out of range, the LCD displays the fault; when the temperature returns to the acceptable range, the message is removed from the LCD. For other faults, you must take action to remove the message from the display:

• Clear the SEL — You can perform this task remotely, but you will lose the event history for the system.

• Power cycle — Turn off the system and disconnect it from the electrical outlet; wait approximately ten seconds, reconnect the power cable, and restart the system.

About Your System 29

Any of these actions will remove fault messages, and return the status indicators and LCD colors to the normal state. Messages will reappear under the following conditions:

• The sensor returns to a normal state but fails again, resulting in a new SEL entry.

• The system is reset and new error events are detected.

• A failure is recorded from another source that maps to the same display entry.

System Messages

System messages appear on the screen to notify you of a possible problem with the system. Table 1-3 lists the system messages that can occur and the probable cause and corrective action for each message.

CAUTION: Many repairs may only be done by a certified service technician. You

NOTE: If you receive a system message that is not listed in Table 1-3, check the

documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.

30 About Your System

+ 164 hidden pages

Dell PowerEdge HR675, PowerEdge T300 Hardware Owner's Manual

Specifications and Main Features

Frequently Asked Questions

User Manual