Dell POWEREDGE EMU01, PowerEdge 6950 Hardware Owner's Manual

Dell™ PowerEdge™ 6950 Systems

Hardware Owner’s Manual

www.dell.com | support.dell.com

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

____________________

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, P owerV ault, P owerApp,

Dell OpenManage, and Dell XPS are trademarks of Dell Inc.; Intel, Pentium, Xeon, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model EMU01

September 2006 P/N PM296 A00

Contents

1 About Your System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Other Information You May Need . . . . . . . . . . . . . . . . . . . . . . . . . 9

Accessing System Features During Startup

Front-Panel Features and Indicators

Hard-Drive Indicator Codes

. . . . . . . . . . . . . . . . . . . . . . . . . 13

Back-Panel Features and Indicators

Connecting External Devices

Power Indicator Codes

NIC Indicator Codes

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

LCD Status Messages

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

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Solving Problems Described by LCD Status Messages Removing LCD Status Messages

System Messages

Warning Messages

Diagnostics Messages

Alert Messages

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

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2 Using the System Setup Program . . . . . . . . . . . . . . . . . . 31

Entering the System Setup Program . . . . . . . . . . . . . . . . . . . . . . . 31

Responding to Error Messages Using the System Setup Program

System Setup Options

Main Screen Memory Information Screen CPU Information Screen Integrated Devices Screen System Security Screen Exit Screen

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

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Contents 3

System and Setup Password Features. . . . . . . . . . . . . . . . . . . . . . 38

Using the System Password Using the Setup Password

. . . . . . . . . . . . . . . . . . . . . . . . 38

. . . . . . . . . . . . . . . . . . . . . . . . . 40

Disabling a Forgotten Password

Baseboard Management Controller Configuration

Entering the BMC Setup Module BMC Setup Module Options

. . . . . . . . . . . . . . . . . . . . . . . . . 41

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3 Installing System Components . . . . . . . . . . . . . . . . . . . . 43

Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Inside the System

Removing and Replacing the Optional Front Bezel

Opening and Closing the System

Opening the System Closing the System

Cooling Fans

Removing a Cooling Fan Replacing a Cooling Fan

Cooling Shrouds

Removing the Cooling Shrouds Replacing the Cooling Shrouds

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

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Power Supplies

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Removing a Power Supply Replacing a Power Supply

Expansion Cards

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Expansion Card Installation Guidelines Installing an Expansion Card Removing an Expansion Card

RAC Card

System Memory

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

General Memory Module Installation Guidelines Installing Memory Modules Removing Memory Modules

4 Contents

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Processors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Removing a Processor Installing a Processor

. . . . . . . . . . . . . . . . . . . . . . . . . . . 62

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Processor VRMs

Installing a VRM Removing a VRM

Installing a Diskette Drive

Installing an Optical Drive

Hard Drives

Before You Begin Configuring the Boot Device Removing a Drive Blank Installing a Drive Blank Removing a Hot-Plug Hard Drive Installing a Hot-Plug Hard Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

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Replacing a Hard Drive in a Hard-Drive Carrier

SAS Controller Cards

Removing a SAS Controller Card Installing a SAS Controller Card

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

. . . . . . . . . . . . . . . . . . . . . . 76

Installing the SAS RAID Controller Card Battery

Connecting an External SAS Tape Drive

. . . . . . . . . . . . . . 75

. . . . . . . . . . . . . . 76

. . . . . . . . . . . . . . . . . . . . 77

Connecting an External Fibre Channel Storage Device

System Battery

Replacing the System Battery

Control Panel Assembly (Service-Only Procedure)

Removing the Control Panel Installing the Control Panel

Fan Interposer Board (Service-Only Procedure)

Removing a Fan Interposer Board Installing a Fan Interposer Board

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

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Power Distribution Board (Service-Only Procedure)

Removing the Power Distribution Board Installing the Power Distribution Board

. . . . . . . . . . . . . . . . . . 84

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. . . . . . . . . . . . . 78

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Contents 5

Chassis Intrusion Switch (Service-Only Procedure) . . . . . . . . . . . . . . 86

Removing the Chassis Intrusion Switch Installing the Chassis Intrusion Switch

. . . . . . . . . . . . . . . . . . 86

. . . . . . . . . . . . . . . . . . . 87

SAS Backplane (Service-Only Procedure)

Removing the SAS Backplane Installing the SAS Backplane

. . . . . . . . . . . . . . . . . . . . . . . . 89

System Board (Service-Only Procedure)

Removing the System Board Installing the System Board

. . . . . . . . . . . . . . . . . . . . . . . . 89

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4 Troubleshooting Your System . . . . . . . . . . . . . . . . . . . . . 97

Safety First—For You and Your System . . . . . . . . . . . . . . . . . . . . . 97

Start-Up Routine

Checking Basic Power Problems

Checking the Equipment

Troubleshooting IRQ Assignment Conflicts Troubleshooting External Connections Troubleshooting the Video Subsystem Troubleshooting the Keyboard Troubleshooting the Mouse

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

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6 Contents

Troubleshooting Serial I/O Problems

. . . . . . . . . . . . . . . . . . . . . 101

Troubleshooting a Serial I/O Device Troubleshooting a USB Device

Troubleshooting a NIC

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Troubleshooting a Wet System

Troubleshooting a Damaged System

Troubleshooting the System Battery

Troubleshooting Power Supplies

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Troubleshooting System Cooling Problems

Troubleshooting a Fan

Troubleshooting System Memory

Troubleshooting a Diskette Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . 106

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Troubleshooting an Optical Drive . . . . . . . . . . . . . . . . . . . . . . . 109

Troubleshooting a Hard Drive

Troubleshooting a SAS Controller or SAS RAID Controller

Troubleshooting an External SAS Tape Drive

Troubleshooting Expansion Cards

Troubleshooting the Microprocessors

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5 Running the System Diagnostics . . . . . . . . . . . . . . . . . . 117

Using Dell PowerEdge Diagnostics . . . . . . . . . . . . . . . . . . . . . . 117

System Diagnostics Features

When to Use the System Diagnostics

Running the System Diagnostics

System Diagnostics Testing Options

Using the Custom Test Options

Selecting Devices for Testing Selecting Diagnostics Options Viewing Information and Results

. . . . . . . . . . . . . . . . . . . . . . . . . 117

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6 Jumpers and Connectors . . . . . . . . . . . . . . . . . . . . . . . 121

System Board Jumpers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Disabling a Forgotten Password

System Board Connectors

SAS Backplane Board Connectors

. . . . . . . . . . . . . . . . . . . . . . . . 123

. . . . . . . . . . . . . . . . . . . . . . . . . . . 124

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7 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Online Services AutoTech Service

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Contents 7

Automated Order-Status Service. . . . . . . . . . . . . . . . . . . . . 130

Technical Support Service

. . . . . . . . . . . . . . . . . . . . . . . . 130

Dell Enterprise Training and Certification

Problems With Your Order

Product Information

. . . . . . . . . . . . . . . . . . . . . . . . . . . 131

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Returning Items for Warranty Repair or Credit

Before You Call

Contacting Dell

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Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

8 Contents

About Your System

This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises. System conditions can be reported by any of the following:

• Front or back panel indicators

• LCD status messages

• System messages

• Warning messages

• Diagnostics messages

• Alert messages

This section describes each type of message, lists the possible causes, and provides steps to resolve any problems indicated by a message. The system indicators and features are illustrated in this section.

Other Information You May Need

CAUTION: The Product Information Guide provides important safety and regulatory information. Warranty

information may be included within this document or as a separate document.

• The

• CDs included with your system provide documentation and tools for configuring and managing

• Systems management software documentation describes the features, requirements, installation,

• Operating system documentation describes how to install (if necessary), configure, and use the

• Documentation for any components you purchased separately provides information to configure

Rack Installation Guide

describes how to install your system into a rack.

Getting Started Guide

technical specifications.

your system.

and basic operation of the software.

operating system software.

and install these options.

Rack Installation Instructions

provides an overview of system features, setting up your system, and

included with your rack solution

About Your System 9

• Updates are sometimes included with the system to describe changes to the system, software, and/or documentation.

NOTE: Always check for updates on support.dell.com and read the updates first because they often

supersede information in other documents.

• Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.

Accessing System Features During Startup

Table 1-1 describes keystrokes that may be entered during startup to access system features. If your operating system begins to load before you enter the keystroke, allow the system to finish booting, and then restart your system and try again.

Table 1-1. Keystrokes for Accessing System Features

Keystroke Description

<F2> Enters the System Setup program. See "Using the System Setup Program" on page 31.

<F10> Enters the System Diagnostics program. See "Running the System Diagnostics" on page 118.

<F11> Enters the boot mode selection screen, allowing you to choose a boot device.

<F12> Exits PXE boot.

<Ctrl+E> Enters the Baseboard Management Controller (BMC) Management Utility, which allows access to

the system event log (SEL). See the BMC User’s Guide for more information on setup and use of BMC.

<Ctrl+C> Enters the SAS Configuration Utility. See your SAS adapter User’s Guide for more information.

<Ctrl+S> Option is displayed only if you have PXE support enabled through the System Setup Program (see

"Integrated Devices Screen" on page 36). This keystroke allows you to configure NIC settings for PXE boot. For more information, see the documentation for the integrated NIC.

<Ctrl+D> If you have the optional Dell Remote Access Controller (DRAC) installed, this keystroke allows

access to selected DRAC configuration settings. See the DRAC User’s Guide for more information on setup and use of DRAC.

10 About Your System

Front-Panel Features and Indicators

Figure 1-1 shows the controls, indicators, and connectors located behind the optional rack bezel on the system's front panel.

Figure 1-1. Front-Panel Features and Indicators

Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors

Item Indicator, Button, or Connector Icon Description

1 Power-on indicator, power

button

The power button controls the DC power supply output to the system.

NOTE: If you turn off the system using the power button

and the system is running an ACPI-compliant operating system, the system performs a graceful shutdown before the power is turned off. If the system is not running an ACPI-compliant operating system, the power is turned off immediately after the power button is pressed.

2 NMI button Used to troubleshoot software and device driver errors

3 System identification button The identification buttons on the front and back panels

when using certain operating systems. This button can be pressed using the end of a paper clip.

Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.

can be used to locate a particular system within a rack. When one of these buttons is pushed, the blue system status indicator on the front and back blinks until one of the buttons is pushed again.

About Your System 11

Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors (continued)

Item Indicator, Button, or Connector Icon Description

4 LCD display Provides system ID, status information, and system error

messages.

The LCD display lights during normal system operation. Both the systems management software and the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system.

The LCD display lights amber when the system needs attention due to a problem with power supplies, fans, system temperature, or hard drives.

NOTE: If the system is connected to AC power and an

error has been detected, the LCD display lights amber regardless of whether the system has been powered on.

5 USB connectors (2) Connects USB 2.0-compliant devices to the system.

6 Video connector Connects a monitor to the system.

7 Hard drives (optional) Five 3.5" drives.

8 Optical drive and diskette drive

(optional)

NOTE: DVD devices are data only.

Optional slimline optical drive and diskette drive

12 About Your System

Hard-Drive Indicator Codes

The hard-drive carriers have two indicators—a drive-activity indicator and a drive-status indicator. See Figure 1-2.

Figure 1-2. Hard-Drive Indicators

1 drive-status indicator (green

and amber)

2 green drive-activity indicator

Table 1-3 lists the drive indicator patterns for RAID hard drives. Different patterns are displayed as drive events occur in the system. For example, if a hard drive fails, the "drive failed" pattern appears. After the drive is selected for removal, the "drive being prepared for removal" pattern appears, followed by the "drive ready for insertion or removal" pattern. After the replacement drive is installed, the "drive being prepared for operation" pattern appears, followed by the "drive online" pattern.

Table 1-3. Hard-Drive Indicator Patterns for RAID

Condition Drive-Status Indicator Pattern

Identify drive/preparing for removal

Drive ready for insertion or removal

Drive predicted failure Blinks green, amber, and off.

Drive failed Blinks amber four times per second.

Drive rebuilding Blinks green slowly.

Drive online Steady green.

Rebuild halted Blinks green three seconds, amber three seconds, and off six seconds.

Blinks green two times per second

Off

NOTE: The drive status indicator remains off until all hard drives are

initialized after system power is applied. Drives are not ready for insertion or removal during this time.

About Your System 13

Back-Panel Features and Indicators

Figure 1-3 shows the controls, indicators, and connectors located on the system's back panel.

Figure 1-3. Back-Panel Features and Indicators

1 serial connector 2 video connector 3 USB connectors (2)

4 NIC2 connector 5 NIC1 connector 6 remote access controller port

7 expansion-card slots 8 power supply 2 9 system status indicator

10 system identification button 11 power supply 1

(optional)

Connecting External Devices

When connecting external devices to your system, follow these guidelines:

• Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions.

• Always attach external devices while your system is turned off. Next, turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise).

For information about individual connectors, see "Jumpers and Connectors" on page 121. For information about enabling, disabling, and configuring I/O ports and connectors, see "Using the System Setup Program" on page 31.

14 About Your System

Power Indicator Codes

The power button on the front panel controls the power input to the system's power supplies. The power indicator can provide information on power status (see indicator codes.

Table 1-4. Power Button Indicators

Indicator Function

On Indicates that power is supplied to the system and the system is operational.

Off Indicates that no power is supplied to the system.

The indicators on the power supplies show whether power is present or whether a power fault has occurred (see Figure 1-4).

Table 1-5. Power Supply Indicators

Indicator Function

Power supply status Green indicates that the power supply is operational.

Power supply fault Amber indicates a problem with the power supply.

AC line status Green indicates that a valid AC source is connected to the power supply.

Figure 1-1

). Table 1-4 lists the power button

Figure 1-4. Power Supply Indicators

1 power supply status indicator 2 power supply fault indicator 3 AC line status indicator

About Your System 15

NIC Indicator Codes

Each NIC on the system back panel has an indicator that provides information on network activity and link status. See Figure 1-5. Table 1-6 lists the NIC indicator codes.

Figure 1-5. NIC Indicators

1 link indicator 2 activity indicator

Table 1-6. NIC Indicator Codes

Indicator Indicator Code

Link and activity indicators are off The NIC is not connected to the network.

Link indicator is green The NIC is connected to a valid link partner on the network.

Activity indicator is blinking amber Network data is being sent or received.

LCD Status Messages

The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention.

The LCD lights blue to indicate a normal operating condition, and lights amber to indicate an error condition. The LCD scrolls a message that includes a status code followed by descriptive text. Table 1-7 lists the LCD status messages that can occur and the probable cause for each message. The LCD messages refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

NOTE: If your system fails to boot, press the System ID button for at least five seconds until an error code appears

on the LCD. Record the code, then see "Getting Help" on page 129.

16 About Your System

Table 1-7. LCD Status Messages

Line 1 Message

N/A

Line 2 Message

SYSTEM NAME

Causes Corrective Actions

A 62-character string that can be defined by the user in the System Setup program.

SYSTEM NAME

The

displays

under the following conditions:

• The system is powered on.

• The power is off and active POST errors are displayed.

E1000 FAILSAFE, Call

Support

E1A14 SAS Cable A SAS cable A is unseated, missing,

or bad.

E1A15 SAS Cable B SAS cable B is unseated, missing,

or bad.

E1114 Temp Ambient Ambient system temperature is

out of acceptable range.

This message is for information only.

You can change the system string in the System Setup program. See "Using the System Setup Program" on page 31.

See "Getting Help" on page 129.

Check the cable connection to the SAS backplane. See "SAS Backplane Board Connectors" on page 127.

See "Troubleshooting System Cooling Problems" on page 105.

E1210 CMOS Batt CMOS battery is missing, or the

voltage is out of acceptable range.

E1211 ROMB Batt RAID battery is either missing,

bad, or unable to recharge due to thermal issues.

nn XX

E12

PwrGd Specified voltage regulator has

failed.

E1229 CPU # VCORE Processor # VCORE voltage

regulator has failed.

E122A CPU # VTT Processor # VTT voltage has

exceeded the allowable voltage range

See "Troubleshooting the System Battery" on page 104.

Reseat the RAID battery. See "Installing the SAS RAID Controller Card Battery" on page 76, and "Troubleshooting System Cooling Problems" on page 105.

See "Getting Help" on page 129.

About Your System 17

Table 1-7. LCD Status Messages (continued)

Line 1 Message

E122B 0.9V Over

Line 2 Message

Voltage

Causes Corrective Actions

0.9 V regulator voltage has exceeded the allowable voltage range

E122C CPU Power Fault A voltage regulator failure was

detected when the processor regulator(s) was enabled

E122D CPU # VDDIO Processor # VDDIO voltage has

exceeded the allowable voltage range

E122E CPU # VDDA Processor # VDDA voltage has

exceeded the allowable voltage range

E1310 RPM Fan ## RPM of specified cooling fan is

out of acceptable operating range.

E1313 Fan Redundancy One or more cooling fans has

failed. Cooling fan redundancy has been lost.

See "Getting Help" on page 129.

See "Troubleshooting System Cooling Problems" on page 105.

E1410 CPU # IERR Specified microprocessor is

reporting a system error.

See your system’s Information Update Tech Sheet located on support.dell.com for the most current system information. If the problem persists, see "Getting Help" on page 129.

18 About Your System

Table 1-7. LCD Status Messages (continued)

Line 1 Message

Line 2 Message

Causes Corrective Actions

E1414 CPU # Thermtrip Specified microprocessor is out of

acceptable temperature range and has halted operation.

E1418 CPU # Presence Specified processor is missing or

bad, and the system is in an unsupported configuration.

See "Troubleshooting System Cooling Problems" on page 105. If the problem persists, ensure that the microprocessor heat sinks are properly installed. See "Troubleshooting the Microprocessors" on page 114.

NOTE: The LCD continues to

display this message until the system’s power cord is disconnected and reconnected to the AC power source, or the SEL is cleared using either Server Assistant or the BMC Management Utility. See the Dell OpenManage

Baseboard Management Controller User’s Guide for

information about these utilities.

See "Troubleshooting the Microprocessors" on page 114.

E1423 CPU # VRM

Missing

VRM for specified processor is missing or faulty.

E141C CPU Mismatch Processors are in a configuration

unsupported by Dell.

E141F CPU Protocol The system BIOS has reported a

processor protocol error.

E1420 CPU Bus PERR The system BIOS has reported a

processor bus parity error.

E1421 CPU Init The system BIOS has reported a

processor initialization error.

Remove and reseat the specified VRM. See "Processor VRMs" on page 66.

If the problem persists, the system board is faulty. See "Getting Help" on page 129.

Ensure that your processors match and conform to the type described in the Microprocessor Technical Specifications outlined in your system’s Getting Started Guide.

See "Getting Help" on page 129.

About Your System 19

Table 1-7. LCD Status Messages (continued)

Line 1 Message

Line 2 Message

Causes Corrective Actions

E1422 CPU Machine Chk The system BIOS has reported a

machine check error.

E1610 PS # Missing Specified power supply is

improperly installed or removed.

E1614 PS # Status Specified power supply is

improperly installed or faulty.

E1618 PS # Predictive Power supply voltage is out of

acceptable range; specified power supply is improperly installed or faulty.

E161C PS # Input Lost Power source for specified power

supply is unavailable, or out of acceptable range.

E1620 PS # Input Range Power source for specified power

supply is unavailable, or out of acceptable range.

See "Getting Help" on page 129.

See "Troubleshooting Power Supplies" on page 105.

Check the AC power source for the specified power supply. If problem persists, see "Troubleshooting Power Supplies" on page 105.

E1624 PS Redundancy Power supply redundancy has

been lost. If the remaining power supply fails the system will shut down.

E1625 PS AC Current Power source is out of acceptable

range.

E1710 I/O Channel Chk The system BIOS has reported an

I/O channel check error.

E1711 PCI PERR B## D##

F## PCI PERR Slot #

The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

The system BIOS has reported a PCI parity error on a component that resides in PCI slot #.

20 About Your System

See "Troubleshooting Power Supplies" on page 105.

Check the AC power source.

See "Getting Help" on page 129.

Remove and reseat the PCI expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 113.

If the problem persists, the system board is faulty. See "Getting Help" on page 129.

Table 1-7. LCD Status Messages (continued)

Line 1 Message

E1712 PCI SERR B## D##

Line 2 Message

F## PCI SERR Slot #

Causes Corrective Actions

The system BIOS has reported a PCI system error on a component that resides in PCI configuration space at buss ##, device ##, function ##.

The system BIOS has reported a PCI system error on a component that resides in slot #.

E1714 Unknown Err The system BIOS has determined

that there has been an error in the system, but is unable to determine its origin.

E171F PCIE Fatal Err

B## D## F## PCIE Fatal Err

Slot #

The system BIOS has reported a PCIe fatal error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

The system BIOS has reported a PCIe fatal error on a component that resides in slot #.

Remove and reseat the PCI expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 113.

If the problem persists, the system board is faulty. See "Getting Help" on page 129.

See "Getting Help" on page 129.

Remove and reseat the PCI expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 113.

If the problem persists, the system board is faulty. See "Getting Help" on page 129.

E1810 HDD ## Fault Specified hard drive has a fault. See "Troubleshooting a Hard

Drive" on page 110.

E1811 HDD ## Rbld Abrt Specified hard drive has ended

rebuild before completion.

E1812 HDD ## Removed Specified hard drive has been

See "Troubleshooting a Hard Drive" on page 110.

Information only.

removed from the system.

E1914 DRAC5 Conn2 Cbl DRAC 5 cable is missing or Reconnect the cable. See "RAC

Card" on page 56.

E2010 No Memory No memory is installed in the

system.

E2011 Mem Config Err Memory detected, but is not

configurable. Error detected

Install memory modules. See "System Memory" on page 57.

See "Troubleshooting System Memory" on page 106.

during memory configuration.

E2012 Unusable Memory Memory is configured, but not

usable. Memory subsystem

See "Troubleshooting System Memory" on page 106.

failure.

About Your System 21

Table 1-7. LCD Status Messages (continued)

Line 1 Message

E2013 Shadow BIOS Fail The system BIOS failed to copy

E2014 CMOS Fail CMOS failure. CMOS RAM not

Line 2 Message

Causes Corrective Actions

See "Troubleshooting System

its flash image into memory.

Memory" on page 106.

See "Getting Help" on page 129.

functioning properly.

E2015 DMA Controller DMA controller failure. See "Getting Help" on page 129. E2016 Int Controller Interrupt controller failure. See "Getting Help" on page 129. E2017 Timer Fail Timer refresh failure. See "Getting Help" on page 129. E2018 Prog Timer Programmable interval timer

See "Getting Help" on page 129.

error.

E2019 Parity Error Parity error. See "Getting Help" on page 129. E201A SIO Err SIO failure. See "Getting Help" on page 129. E201B Kybd Controller Keyboard controller failure. See "Getting Help" on page 129. E201C SMI Init System management interrupt

See "Getting Help" on page 129.

(SMI) initialization failure.

E201D Shutdown Test BIOS shutdown test failure. See "Getting Help" on page 129. E201E POST Mem Test BIOS POST memory test failure. See "Troubleshooting System

Memory" on page 106. If problem persists, see "Getting Help" on page 129.

E201F DRAC Config Dell remote access controller

(DRAC) configuration failure.

Check screen for specific error messages.

Ensure that the DRAC card and cables are properly seated. See "RAC Card" on page 56. If problem persists, see your DRAC documentation.

E2020 CPU Config CPU configuration failure. Check screen for specific error

messages.

E2021 Memory

Population

Incorrect memory configuration. Memory population order incorrect.

Check screen for specific error messages. See "Troubleshooting System Memory" on page 106.

E2022 POST Fail General failure after video. Check screen for specific error

messages.

22 About Your System

Table 1-7. LCD Status Messages (continued)

Line 1 Message

E2110 MBE DIMM ## & ## One of the DIMMs in the set

E2111 SBE Log Disable

I1910 Intrusion System cover has been removed. Information only. I1911 >3 ERRs Chk Log LCD overflow message.

I1912 SEL Full System Event Log is full of

Line 2 Message

DIMM ##

Causes Corrective Actions

See "Troubleshooting System implicated by "## & ##" has had a memory multi-bit error (MBE).

The system BIOS has disabled memory single-bit error (SBE) logging, and will not resume logging further SBEs until the system is rebooted. "##" represents the DIMM implicated by the BIOS.

A maximum of three error messages can display sequentially on the LCD. The fourth message displays as the standard overflow message.

events, and is unable to log any more events.

Memory" on page 106.

See "Troubleshooting System

Memory" on page 106.

Check the SEL for details on the

events.

Clear the log by deleting event

entries.

W1228 ROMB Batt < 24hr Warns predictively that the RAID

battery has less than 24 hours of charge left.

Replace RAID battery. See

"Installing the SAS RAID

Controller Card Battery" on

page 76.

NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 155.

Solving Problems Described by LCD Status Messages

The code and text on the LCD can often specify a very precise fault condition that is easily corrected. For example, if the code E0708 PROC_1_Presence appears, you know that a microprocessor is not installed in socket 1.

In contrast, you might be able to determine the problem if multiple related errors occur. For example, if you receive a series of messages indicating multiple voltage faults, you might determine that the problem is a failing power supply.

About Your System 23

Removing LCD Status Messages

For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically removed when that sensor returns to a normal state. For example, if temperature for a component goes out of range, the LCD displays the fault; when the temperature returns to the acceptable range, the message is removed from the LCD. For other faults, you must take action to remove the message from the display:

• Clear the SEL — You can perform this task remotely, but you will lose the event history for the system.

• Power cycle — Turn off the system and disconnect it from the electrical outlet; wait approximately ten seconds, reconnect the power cable, and restart the system.

Any of these actions will remove fault messages, and return the status indicators and LCD colors to the normal state. Messages will reappear under the following conditions:

• The sensor returns to a normal state but fails again, resulting in a new SEL entry.

• The system is reset and new error events are detected.

• A failure is recorded from another source that maps to the same display entry.

System Messages

System messages appear on the screen to notify you of a possible problem with the system. Table 1-8 lists the system messages that can occur and the probable cause and corrective action for each message.

NOTE: If you receive a system message that is not listed in Table 1-8, check the documentation for the application

that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

Table 1-8. System Messages

Message Causes Corrective Actions

Alert! Node Interleaving disabled! Memory configuration does not support Node Interleaving.

The memory configuration does not support node interleaving. The system will run but with reduced functionality.

Ensure that the memory modules are installed in a configuration that supports node interleaving. See "General Memory Module Installation Guidelines" on page 58. If the problem persists, see "Troubleshooting System Memory" on page 106.

24 About Your System

Table 1-8. System Messages (continued)

Message Causes Corrective Actions

Attempting to update Remote Configuration.

Remote Configuration request has been detected and is being processed.

Wait until the process is complete.

Please wait... BIOS Update Attempt

Failed! Caution! NVRAM_CLR jumper

is installed on system

Remote BIOS update attempt failed. Retry the BIOS update. If problem

persists, see "Getting Help" on page 129.

NVRAM_CLR jumper is installed. CMOS has been cleared.

Remove the NVRAM_CLR jumper. See Figure 6-1 for jumper locations.

board. Diskette drive

failure

seek

Incorrect configuration settings in the System Setup program.

Run the System Setup program to correct the settings. See "Using the System Setup Program" on page 31.

Faulty or improperly installed diskette drive.

Replace the diskette. If the problem persists, see "Troubleshooting a Diskette Drive" on page 108.

Loose diskette drive interface cable, or loose power cable.

Reseat diskette drive interface cable, or power cable. See "Troubleshooting a Diskette Drive" on page 108.

Diskette read failure Faulty or improperly inserted diskette. Replace the diskette. If the problem

persists, see "Troubleshooting a Diskette Drive" on page 108.

Diskette subsystem reset failed

Faulty or improperly installed diskette.

Replace the diskette. If the problem persists, see "Troubleshooting a Diskette Drive" on page 108.

Drive not ready Diskette missing from or improperly

inserted in diskette drive.

Error: Memory failure detected. Memory size

Faulty or improperly seated memory module(s).

reduced. Replace the faulty DIMM as soon as possible.

Remote configuration update attempt failed

Fatal error caused a

System unable to process Remote Configuration request.

Fatal system error. Check the system event log for the

system reset: Please check the system event log for details.

Replace the diskette. If the problem persists, see "Troubleshooting a Diskette Drive" on page 108.

See "Troubleshooting System Memory" on page 106.

Retry Remote Configuration.

specific cause, then see the appropriate section in"Troubleshooting Your System" on page 97.

About Your System 25

Table 1-8. System Messages (continued)

Message Causes Corrective Actions

Gate A20 failure Faulty keyboard controller; faulty

system board.

General failure The operating system is unable to

carry out the command.

Invalid NVRAM configuration, Resource Re-allocated

Keyboard Controller failure

Manufacturing mode detected

Memory address line failure at

value

Memory double word logic failure at

value

Memory odd/even logic failure at

value

expecting

address

, read

value

, read

value

, read

value

System detected and corrected a resource conflict.

Faulty keyboard controller; faulty system board

System is in manufacturing mode. Reboot to take the system out of

Faulty or improperly installed memory modules.

See "Getting Help" on page 129.

This message is usually followed by specific information. Note the information and take the appropriate action to resolve the problem.

No action is required.

See "Getting Help" on page 129.

manufacturing mode.

See "Troubleshooting System Memory" on page 106.

Memory write/read failure at address, read expecting

Memory tests terminated by keystroke.

No boot device available Faulty or missing optical/diskette

value

POST memory test terminated by pressing the spacebar.

drive subsystem, hard drive, or harddrive subsystem, or no boot disk in drive A.

26 About Your System

Information only.

Use a bootable diskette, CD, or hard drive. If the problem persists, see "Troubleshooting a Diskette Drive" on page 108, "Troubleshooting an Optical Drive" on page 109, and "Troubleshooting a Hard Drive" on page 110. See "Using the System Setup Program" on page 31 for information about setting the order of boot devices.

Table 1-8. System Messages (continued)

Message Causes Corrective Actions

No boot sector on hard drive

No timer tick interrupt Faulty system board. See "Getting Help" on page 129. Not a boot diskette No operating system on diskette. Use a bootable diskette. PCIe Degraded Link Width

Error: Embedded

Bus# Expected Link Width is Actual Link Width is

PCIe Degraded Link Width Error: Slot

Expected Link Width is Actual Link Width is

PCIe Fatal Error caused a system reset: Slot

or Embedded

Bus# Please check the system

event log for details.

/Dev#nn/Func

Incorrect configuration settings in System Setup program, or no operating system on hard drive.

Faulty or improperly installed PCIe card in the specified slot.

Check the hard-drive configuration settings in the System Setup program. See "Using the System Setup Program" on page 31. If necessary, install the operating system on your hard drive. See your operating system documentation.

Reseat the PCIe card in the specified slot number. See "Installing an Expansion Card" on page 53. If the problem persists, see "Getting Help" on page 129.

PCI BIOS failed to install PCI device BIOS (Option ROM)

Plug & Play Configuration Error

checksum failure is detected during shadowing. Loose cables to expansion card(s); faulty or improperly installed expansion card.

Error encountered in initializing PCI device; faulty system board.

Reseat the expansion cards. Ensure that all appropriate cables are securely connected to the expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 113.

Install the NVRAM_CLR jumper and reboot the system. See Figure 6-1 for jumper locations. If the problem persists, see "Troubleshooting Expansion Cards" on page 113.

About Your System 27

Table 1-8. System Messages (continued)

Message Causes Corrective Actions

Read fault Requested sector not found

Remote Access Controller cable error or incorrect card in the RAC slot.

Remote Access Controller not installed in the RAC slot.

Remote configuration update attempt failed

ROM bad checksum =

address

The operating system cannot read from the diskette or hard drive, the system could not find a particular sector on the disk, or the requested sector is defective.

RAC cables not connected, or RAC card installed in wrong expansion slot.

RAC card installed in wrong expansion slot.

System unable to process Remote Configuration request.

Expansion card improperly installed or faulty.

Replace the diskette. Ensure that the diskette and hard drive cables are properly connected. See "Troubleshooting a Diskette Drive" on page 108, "Troubleshooting an Optical Drive" on page 109, or "Troubleshooting a Hard Drive" on page 110 for the appropriate drive(s) installed in your system.

Check that the RAC cables are connected, and that the RAC card is installed in the correct expansion slot. See "RAC Card" on page 56.

Check that the RAC card is installed in the correct expansion slot. See "RAC Card" on page 56.

Retry Remote Configuration.

Reseat the expansion cards. Ensure that all appropriate cables are securely connected to the expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 113.

SAS port not found

Sector not found Seek error Seek operation failed

hard disk drive

SAS cables are not properly seated, or drive missing.

See "Troubleshooting a Hard Drive" on page 110.

Faulty diskette or hard drive. See "Troubleshooting a Diskette Drive"

on page 108 or "Troubleshooting a Hard Drive" on page 110 for the appropriate drive(s) installed in your system.

Shutdown failure Shutdown test failure. See "Troubleshooting System Memory"

on page 106.

The amount of system memory has changed

Memory has been added or removed or a memory module may be faulty.

If memory has been added or removed, this message is informative and can be ignored. If memory has not been added or removed, check the SEL to determine if single-bit or multi-bit errors were detected and replace the faulty memory module. See "Troubleshooting System Memory" on page 106.

28 About Your System

Table 1-8. System Messages (continued)

Message Causes Corrective Actions

This system supports only Opteron 8000 series processors.

Microprocessor(s) is not supported by the system.

Install a supported microprocessor or microprocessor combination. See "Installing a Processor" on page 64.

Time-of-day clock stopped Faulty battery or faulty chip. See "Troubleshooting the System

Battery" on page 104.

Time-of-day not set please run SETUP program

Incorrect Time or Date settings; faulty system battery.

Check the Time and Date settings. See "Using the System Setup Program" on page 31. If the problem persists, replace the system battery. See "System Battery" on page 78.

Timer chip counter 2

Faulty system board. See "Getting Help" on page 129.

failed Unsupported CPU

combination Unsupported CPU stepping

Microprocessor(s) is not supported by the system.

Install a supported microprocessor or microprocessor combination. See "Installing a Processor" on page 64.

detected Utility partition not

available

Warning: Following faulty DIMMs are disabled:

: DIMM

CPU CPUn: DIMM

n n

The <F10> key was pressed during POST, but no utility partition exists on the boot hard drive.

Faulty or improperly seated memory module(s) used by CPUn.

Create a utility partition on the boot hard drive. See the CDs that came with your system.

See "Troubleshooting System Memory" on page 106.

Total memory size is reduced.

Warning! No microcode update loaded for processor

Warning: One or more faulty DIMMs found on CPUn

Warning: The installed memory configuration is not optimal. For more information on valid memory configurations, please see the system documentation on the technical support web site.

Microcode update failed. Update the BIOS firmware. See "Getting

Help" on page 129.

Faulty or improperly seated memory module(s) used by CPUn.

Invalid memory configuration. The system will run but with reduced functionality.

See "Troubleshooting System Memory" on page 106.

Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 58. If the problem persists, see "Troubleshooting System Memory" on page 106.

About Your System 29

Table 1-8. System Messages (continued)

Message Causes Corrective Actions

Write fault Write fault on selected

drive

Faulty diskette, optical/diskette drive assembly, hard drive, or hard-drive subsystem.

See "Troubleshooting a Diskette Drive" on page 108, "Troubleshooting an Optical Drive" on page 109, or "Troubleshooting a Hard Drive" on page 110.

NOTE: For the full name of an abbreviation or acronym used in this table, see "Glossary" on page 155.

Warning Messages

A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing (yes) or

n (no).

NOTE: Warning messages are generated by either the application or the operating system. For more information,

see the documentation that accompanied the operating system or application.

Diagnostics Messages

When you run system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist in "Getting Help" on page 129, and then follow the instructions in that section for obtaining technical assistance.

Alert Messages

Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation.

30 About Your System

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Dell POWEREDGE EMU01, PowerEdge 6950 Hardware Owner's Manual

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