Dell PowerEdge 860 User Manual

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Dell™ PowerEdge™ 860 Systems

Hardware Owner’s Manual

www.dell.com | support.dell.com

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Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

____________________

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, P owerV ault, P owerApp,

PowerConnect, and XPS are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft, MS-DOS, Windows, and Windows Server are registered trademarks of Microsoft Corporation; Red Hat is a registered trademark of Red Hat, Inc.; SUSE is a re gistered trademark of Novell, Inc.; UNIX is a registered trademark of The Open Group in the United States and other countries; EMC is a registered trademark of EMC Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

June 2006 P/NGJ055 Rev. A00

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1 About Your System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Other Information You May Need . . . . . . . . . . . . . . . . . . . . . . . . . 9

Accessing System Features During Startup

Front-Panel Features and Indicators

Back-Panel Features and Indicators

Connecting External Devices

NIC Indicator Codes

System Messages

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Diagnostics Indicator Codes

System Beep Codes

Warning Messages

Diagnostics Messages

Alert Messages

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

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2 Using the System Setup Program . . . . . . . . . . . . . . . . . . 29

Entering the System Setup Program . . . . . . . . . . . . . . . . . . . . . . . 29

Responding to Error Messages Using the System Setup Program

System Setup Options

Main Screen

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

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CPU Information Screen Integrated Devices Screen Console Redirection Screen System Security Screen Exit Screen

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

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System and Setup Password Features

Using the System Password Using the Setup Password

. . . . . . . . . . . . . . . . . . . . . . . . 37

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Contents 3

Page 4

Disabling a Forgotten Password. . . . . . . . . . . . . . . . . . . . . . . . . 40

Baseboard Management Controller Configuration

Entering the BMC Setup Module BMC Setup Module Options

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3 Installing System Components . . . . . . . . . . . . . . . . . . . . 43

Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Inside the System

Opening and Closing the System

Removing the Bezel Installing the Bezel Opening the System Closing the System

Cooling Shroud

Removing the Cooling Shroud Installing the Cooling Shroud

System Battery

Replacing the System Battery

Optical Drive

Removing the Optical Drive Installing the Optical Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

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4 Contents

Configuring the Boot Drive

Hard Drives

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Removing a Hard Drive Installing a Hard Drive

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Installing a SAS Controller Card

Fan Assembly

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Removing the Fan Assembly Installing the Fan Assembly

Optional PCI Fan Assembly

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Removing the PCI Fan Assembly Installing the PCI Fan Assembly

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Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Removing the Power Supply Installing the Power Supply

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Expansion Cards

Installing an Expansion Card Removing an Expansion Card

Riser Card

Removing the Riser Card Installing the Riser Card

System Memory

Memory Module Installation Guidelines Installing Memory Modules Removing Memory Modules

Processor

Replacing the Processor

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

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Control Panel Assembly (Service-Only Procedure)

Removing the Control Panel Assembly Installing the Control Panel Assembly

System Board (Service-Only Procedure)

Removing the System Board Assembly Installing the System Board Assembly

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4 Troubleshooting Your System . . . . . . . . . . . . . . . . . . . . . 79

Safety First—For You and Your System . . . . . . . . . . . . . . . . . . . . . 79

Start-Up Routine

Checking the Equipment

Troubleshooting IRQ Assignment Conflicts Troubleshooting External Connections Troubleshooting the Video Subsystem Troubleshooting the Keyboard Troubleshooting the Mouse Troubleshooting Basic I/O Functions

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

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Contents 5

Page 6

Troubleshooting a Serial I/O Device . . . . . . . . . . . . . . . . . . . . 82

Troubleshooting a USB Device Troubleshooting a NIC

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Responding to a Systems Management Software Alert Message

Troubleshooting a Wet System

Troubleshooting a Damaged System

Troubleshooting the System Battery

Troubleshooting the Power Supply

Troubleshooting System Cooling Problems

Troubleshooting a Fan

Troubleshooting System Memory

Troubleshooting an Optical Drive

Troubleshooting a Hard Drive

Troubleshooting Expansion Cards

Troubleshooting the Microprocessor

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5 Running the System Diagnostics . . . . . . . . . . . . . . . . . . . 93

Using Dell PowerEdge Diagnostics . . . . . . . . . . . . . . . . . . . . . . . 93

System Diagnostics Features

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6 Contents

When to Use the System Diagnostics

Running the System Diagnostics

From the Utility Partition

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From Removable Bootable Media

System Diagnostics Testing Options

Using the Custom Test Options

Selecting Devices for Testing

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Selecting Diagnostics Options Viewing Information and Results

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Page 7

6 Jumpers and Connectors . . . . . . . . . . . . . . . . . . . . . . . . 97

System Board Jumpers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

System Board Connectors

Riser Card Connectors

Disabling a Forgotten Password

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7 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Obtaining Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Online Services AutoTech Service Automated Order-Status Service Support Service

Dell Enterprise Training and Certification

Problems With Your Order

Product Information

Returning Items for Warranty Repair or Credit

Before You Call

Contacting Dell

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Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Index

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Contents 7

Page 8

8 Contents

Page 9

About Your System

This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises. System conditions can be reported by any of the following:

• Front or back panel indicators

• System messages

• Diagnostic indicator codes

• Beep codes

• Warning messages

• Diagnostics messages

• Alert messages

This section describes each type of message, lists the possible causes, and provides steps to resolve any problems indicated by a message. The system indicators and features are illustrated in this section.

Other Information You May Need

CAUTION: The Product Information Guide provides important safety and regulatory information. Warranty

information may be included within this document or as a separate document.

• The

• CDs included with your system provide documentation and tools for configuring and managing

• Systems management software documentation describes the features, requirements, installation,

• Operating system documentation describes how to install (if necessary), configure, and use the

• Documentation for any components you purchased separately provides information to configure

Rack Installation Guide

describe how to install your system into a rack.

Getting Started Guide

technical specifications.

your system.

and basic operation of the software.

operating system software.

and install these options.

and

Rack Installation Instructions

provides an overview of system features, setting up your system, and

included with your rack solution

About Your System 9

Page 10

• Updates are sometimes included with the system to describe changes to the system, software, and/or documentation.

NOTE: Always check for updates on support.dell.com and read the updates first because they often

supersede information in other documents.

• Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.

Accessing System Features During Startup

Table 1-1 describes keystrokes that may be entered during startup to access system features. If your operating system begins to load before you enter the keystroke, allow the system to finish booting, and then restart your system and try again.

Table 1-1. Keystrokes for Accessing System Features

Keystroke Description

<F2> Enters the System Setup program. See "Using the System Setup Program" on page 29.

<F10> Opens the utility partition, allowing you to run the system diagnostics. See "Running the

System Diagnostics" on page 94.

<Ctrl+E> Enters the Baseboard Management Controller (BMC) Management Utility, which allows

access to the system event log (SEL). See the BMC User’s Guide for more information on setup and use of BMC.

<Ctrl+C> Enters the SAS Configuration Utility. See your SAS adapter User’s Guide for more information.

<Ctrl+R> Enters the RAID configuration utility, which allows you to configure an optional RAID card.

For more information, see the documentation for your RAID card.

<Ctrl+S> Option is displayed only if you have PXE support enabled through the System Setup Program

(see "Integrated Devices Screen" on page 34). This keystroke allows you to configure NIC settings for PXE boot. For more information, see the documentation for your integrated NIC.

<Ctrl+D> If you have the optional Dell Remote Access Controller (DRAC), this keystroke allows access to

selected DRAC configuration settings. See the DRAC User’s Guide for more information on setup and use of DRAC.

10 About Your System

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Front-Panel Features and Indicators

Figure 1-1

shows the controls, indicators, connectors, and features on the system front panel behind the optional bezel. (To remove the bezel, press the latch at the left end of the bezel. See "Opening the System

Figure 1-1. Front-Panel Features and Indicators

" on page 46.) Table 1-2 provides component descriptions.

About Your System 11

Page 12

Table 1-2. Front-Panel Components

Item Component Icon Description

1 Power-on indicator, power

button

2 Diagnostic indicators (4) The diagnostic indicators aid in diagnosing and

3 USB connectors (2) Connect USB 2.0-compliant devices to the system.

The power button turns system power off and on.

NOTICE: If you turn off the system using the power

button and the system is running an ACPI-compliant operating system, the system can perform an orderly shutdown before power is turned off. If the power button is pressed for more than 4 seconds, the system power will turn off regardless of the current operating system state. If the system is not running an ACPI-compliant operating system, power is turned off immediately after the power button is pressed.

The power button is enabled in the System Setup program. When disabled, the button can only turn the system power on. For more information, see "Using the System Setup Program" on page 29 and the operating system's documentation.

The power-on indicator lights or blinks to indicate the status of power to the system.

The power-on indicator lights when the system is on. The indicator is off when the system is off and power is disconnected from the system. The indicator blinks when the system is on but in standby state, or when the system is off but is still connected to the power source.

To exit from the standby state, briefly press the power button.

troubleshooting the system. For more information, see your Hardware Owner’s Manual.

4 Hard-drive activity indicator The green hard-drive activity indicator flashes when the

hard drives are in use.

5 Video connector Connects a monitor to the system.

12 About Your System

Page 13

Table 1-2. Front-Panel Components (continued)

Item Component Icon Description

6 System status indicator The blue system status indicator lights up during

normal system operation.

The amber system status indicator flashes when the system needs attention due to a system problem.

7 System identification button You can use the system identification buttons on the

front and back panels to locate a particular system within a rack. When one of these buttons is pushed, the blue system status indicators on the front and back panels blink until one of the buttons is pushed again.

You can also use the systems management software to cause the indicators to flash to identify a particular system.

8 Hard drive 1 Optional 3.5-inch SAS or SATA hard drive.

9 Hard drive 0 A 3.5-inch SAS or SATA hard drive.

10 Optical drive Optional.

11 Bezel Optional

12 NMI button The NMI button is used to troubleshoot software and

device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.

About Your System 13

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Back-Panel Features and Indicators

Figure 1-2 shows the controls, indicators, and connectors located on the system's back panel.

Figure 1-2. Back-Panel Features and Indicators

324 67 101

1 power supply connector 2 keyboard connector 3 mouse connector

4 USB connectors (2) 5 Kensington lock 6 serial connector

7 video connector 8 NIC1 connector 9 NIC2 connector

10 expansion slots (2) 11 system status indicator 12 system identification button

895

Connecting External Devices

When connecting external devices to your system, follow these guidelines:

• Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions.

14 About Your System

Page 15

• Always attach an external device while your system and the device are turned off. Next, turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise).

See "Using the System Setup Program" on page 29 for information about enabling, disabling, and configuring I/O ports and connectors.

NIC Indicator Codes

Each NIC on the back panel has an indicator that provides information on network activity and link status. See Figure 1-3. Table 1-3 lists the NIC indicator codes.

Figure 1-3. NIC Indicators

1 link indicator 2 activity indicator

Table 1-3. NIC Indicator Codes

Indicator Indicator Code

Link and activity indicators are off. The NIC is not connected to the network.

Link indicator is green. The NIC is connected to a valid link partner on the network.

Activity indicator is blinking yellow. Network data is being sent or received.

System Messages

System messages appear on the screen to notify you of a possible problem with the system. Table 1-4 lists the system messages that can occur and the probable cause and corrective action for each message.

NOTE: If you receive a system message that is not listed in Table 1-4, check the documentation for the application

that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

About Your System 15

Page 16

Table 1-4. System Messages

Message Causes Corrective Actions

Amount of available memory limited to 256MB

Attempting to update Remote Configuration.

Please wait....

BIOS Update Attempt Failed!

Caution! NVRAM_CLR jumper is installed on system board.

Data error The diskette drive or hard drive

Decreasing available memory

Diskette read failure Faulty or improperly inserted diskette. Replace the diskette. Diskette subsystem reset

failed

Drive not ready Diskette missing or improperly

The OS Install Mode option in the System Setup program is set to On. This limits the amount of available memory to 256 MB because some operating systems will not complete installation with more than 2 GB of system memory.

Remote Configuration is in progress. Wait until the process is complete.

Remote BIOS update attempt failed. Retry the BIOS update. If the problem

NVRAM_CLR jumper is installed. Check the System Setup configuration

cannot read the data.

One or more memory modules might be improperly seated or faulty.

Faulty diskette drive or optical drive controller.

inserted in diskette drive.

After the operating system is installed, enter the System Setup program and set the OS Install Mode option to Off. See your Hardware Owner’s Manual for details.

persists, see "Getting Help" on page 103.

settings. See

Program

NVRAM_CLR jumper. See Figure 6-1 for jumper locations.

For the operating system, run the appropriate utility to check the file structure of the diskette drive or hard drive.

See your operating system documentation for information on running these utilities.

Reinstall the memory modules and, if necessary, replace them. See "System Memory" on page 67.

See "Troubleshooting System Memory" on page 88.

Ensure that the diskette drive and optical drive cables are properly connected. See "Troubleshooting a USB Device" on page 83 and "Troubleshooting an Optical Drive" on page 89. If the problem persists, see "Getting Help" on page 103.

Reinsert or replace the diskette.

"Using the System Setup

" on page 29. Remove the

16 About Your System

Page 17

Table 1-4. System Messages (continued)

Message Causes Corrective Actions

Error: Incorrect memory configuration. Ensure

The installed memory modules are not matched pairs.

See "Memory Module Installation Guidelines" on page 68.

memory in slots DIMM1_A and DIMM1_B, DIMM2_A and DIMM2_B match identically in size, speed and rank.

Error: Remote Access Controller initialization failure.

Error 8602: Auxiliary device failure. Verify that mouse and keyboard

Faulty or improperly installed RAC. Ensure that the RAC is properly

installed. See "Troubleshooting Expansion Cards" on page 91.

Loose or improperly connected mouse or keyboard cable; faulty mouse or

Replace the mouse. If the problem persists, replace the keyboard.

keyboard.

are securely attached to correct connectors.

Gate A20 failure Faulty keyboard controller (faulty

See "Getting Help" on page 103.

system board).

General failure The operating system is unable to

carry out the command.

This message is usually followed by specific information. Take the appropriate action to resolve the problem.

IDE Primary drive 0 not found

Primary drive 0 set as Auto, no disk. Run the System Setup program to

correct the settings. See

System Setup Program

Invalid memory configuration detected. Potential for data corruption exists!

Unsupported DIMMs are installed in the system, or the memory configuration is incorrect.

Replace or reconfigure the DIMMs. See "System Memory" on page 67 for memory configuration guidelines, a list of supported DIMMs, and supported memory configurations.

Keyboard controller failure

Keyboard data line failure Keyboard failure Keyboard stuck key failure

Faulty keyboard controller (faulty system board).

Loose or improperly connected keyboard cable; faulty keyboard; faulty keyboard controller.

See "Getting Help" on page 103.

Ensure that the keyboard is properly connected. If the problem persists, replace the keyboard. If the problem persists, see "Getting Help" on page 103.

Keyboard fuse has failed. Keyboard fuse has failed. Replace the keyboard.

Faulty system board. If the problem persists, the system board

is faulty. See "Getting Help" on page 103.

Manufacturing mode

System is incorrectly configured.

detected

"Using the

" on page 29.

About Your System 17

Page 18

Table 1-4. System Messages (continued)

Message Causes Corrective Actions

Memory address line failure at

value

expecting

Memory double word logic failure at

value

expecting

Memory odd/even logic failure at to

end address

Memory write/read failure

address

at expecting

Memory tests terminated by keystroke

No boot device available The system cannot find the diskette or

No boot sector on hard-disk drive

No timer tick interrupt A chip on the system board might be

address

start address

, read

value

, read

value

, read

value

Faulty or improperly installed memory modules, or faulty system board.

The spacebar was pressed during POST to terminate the memory test.

hard drive.

The system configuration information in the System Setup program might be incorrect.

malfunctioning.

Ensure that all memory modules are properly installed. See "Troubleshooting System Memory" on page 88. If the problem persists, see "Getting Help" on page 103.

Information only.

If the diskette drive is your boot device, ensure that a bootable disk is in the drive.

If the hard drive is your boot device, ensure that the hard drive is installed, properly seated, and partitioned as a boot device.

Enter the System Setup program and verify the boot sequence information. See your Hardware Owner’s Manual for details.

Enter the System Setup program and verify the system configuration information for the hard drive. See your Hardware Owner’s Manual for details.

If the message continues to appear after verifying the information in the System Setup program, the operating system might have been corrupted. operating system. See your operating system documentation for reinstallation information.

Run the system diagnostics. See "Running the System Diagnostics" on page 93.

Reinstall the

18 About Your System

Page 19

Table 1-4. System Messages (continued)

Message Causes Corrective Actions

Not a boot diskette The operating system is trying to boot

from a diskette that does not have a bootable operating system installed on it.

PCI BIOS failed to install PCI device BIOS (Option ROM)

checksum failure is detected during shadowing.

PCIe Degraded Link Width Error: Embedded

Bus# Expected Link Width is Actual Link Width is

PCIe Degraded Link Width Error: Slot

Expected Link Width is Actual Link Width is

PCIe Training Error: Embedded Bus#

PCIe Training Error: Slot

Plug & Play Configuration Error

Primary drive 0/1 configuration error

/Dev#nn/Func

Faulty or improperly installed PCIe card.

Faulty or improperly installed PCIe card in the specified slot number.

Faulty or improperly installed PCIe card.

Faulty or improperly installed PCIe card in the specified slot number.

Error encountered in initializing PCI device; faulty system board.

Faulty drive. Parameters failure. Ensure that the hard drive cables are

Insert a diskette that has a bootable operating system.

Ensure that all appropriate cables are securely connected to the expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 91.

Reseat the PCIe cards. See "Expansion Cards" on page 63. If the problem persists, see "Getting Help" on page 103.

Reseat the PCIe card in the specified slot number. See "Expansion Cards" on page 63. If the problem persists, see "Getting Help" on page 103.

Reseat the PCIe cards. See "Expansion Cards" on page 63. If the problem persists, see "Getting Help" on page 103.

Reseat the PCIe card in the specified slot number. See "Expansion Cards" on page 63. If the problem persists, see "Getting Help" on page 103.

Install the NVRAM_CLR jumper and reboot the system. See Figure 6-1 for jumper location. Check for a BIOS update. If the problem persists, see "Troubleshooting Expansion Cards" on page 91. If the problem persists, see "Getting Help" on page 103.

properly connected. See "Troubleshooting a Hard Drive" on page 90.

About Your System 19

Page 20

Table 1-4. System Messages (continued)

Message Causes Corrective Actions

Primary drive 0/1 failure Faulty drive. INT13 call failure from

the drive.

Read fault Requested sector not found

Remote Configuration update attempt failed

ROM bad checksum =

SATA port 0/1 hard disk drive configuration error

SATA port 0/1 hard disk drive failure

SATA port 0/1 hard disk drive auto-sensing error

SATA Port 0/1 hard disk not found

Sector not found Seek error Seek operation failed

Shutdown failure Shutdown test failure. Ensure that all memory modules are

address

The operating system cannot read from the diskette or hard drive, the system could not find a particular sector on the disk, or the requested sector is defective.

System could not implement Remote Configuration request.

Faulty or improperly installed expansion card.

Faulty drive. Parameters failure. Ensure that the hard drive cables are

Faulty drive. INT13 call failure from the drive.

SATA Port0/1 set as Auto, no disk installed.

Faulty diskette or hard drive. See "Troubleshooting a USB Device" on

Ensure that the hard drive cables are properly connected. See "Troubleshooting a Hard Drive" on page 90.

Replace the diskette. Ensure that the diskette and hard-drive cables are properly connected. See "Troubleshooting a USB Device" on page 83, "Troubleshooting a Hard Drive" on page 90, or "Troubleshooting a Hard Drive" on page 90 for the appropriate drive(s) installed in your system.

Retry Remote Configuration.

Remove and reseat the expansion cards. See "Troubleshooting Expansion Cards" on page 91.

properly connected. See "Troubleshooting a Hard Drive" on page 90.

Ensure that the hard drive cables are properly connected. See "Troubleshooting a Hard Drive" on page 90.

Run the System Setup program to correct the settings. See "Using the System Setup Program" on page 29.

page 83, "Troubleshooting a Hard Drive" on page 90, or "Troubleshooting a Hard Drive" on page 90 for the appropriate drive installed in your system.

properly installed. See "Troubleshooting System Memory" on page 88. If the problem persists, see "Getting Help" on page 103.

20 About Your System

Page 21

Table 1-4. System Messages (continued)

Message Causes Corrective Actions

The amount of system memory has changed.

The amount of tested memory is below the minimum system configuration. System halted!

Time-of-day clock stopped Faulty battery; faulty system board. See "Troubleshooting the System

Time-of-day not set please run SETUP program

Timer chip counter 2 failed

Unexpected interrupt in protected mode

Utility partition not available

Warning! No micro code update loaded for processor 0

Faulty memory module.

Information only, if you have changed the memory configuration.

Invalid memory configuration. See "Memory Module Installation

Faulty memory module. See "Troubleshooting System Memory"

Incorrect Time or Date settings; faulty system battery.

Faulty system board. See "Getting Help" on page 103.

Faulty or improperly installed memory modules or faulty system board.

Utility partition is not available on the hard disk

Micro code update failed. Update the BIOS firmware. See "Getting

See "Troubleshooting System Memory" on page 88. If the problem persists, see "Getting Help" on page 103.

Guidelines" on page 68.

on page 88. If the problem persists, see "Getting Help" on page 103.

Battery" on page 86. If the problem persists, see "Getting Help" on page 103.

Check the Time and Date settings. See "Using the System Setup Program" on page 29. If the problem persists, see "Troubleshooting the System Battery" on page 86.

Ensure that all memory modules are properly installed. See "Memory Module Installation Guidelines" on page 68. If the problem persists, see "Troubleshooting System Memory" on page 88. If the problem persists, see "Getting Help" on page 103.

Create a utility partition on the boot hard drive. See the CDs that came with your system.

Help" on page 103.

About Your System 21

Page 22

Table 1-4. System Messages (continued)

Message Causes Corrective Actions

Write fault Write fault on selected

drive

Faulty diskette, diskette drive, hard drive.

Replace the diskette. Ensure that the diskette drive and hard-drive cables are properly connected. See "Troubleshooting a USB Device" on page 83, "Troubleshooting a Hard Drive" on page 90, or "Troubleshooting a Hard Drive" on page 90 for the appropriate drive(s) installed in your system.

Diagnostics Indicator Codes

The four diagnostics indicators on the system front panel display error codes during system startup. Table 1-5 lists the causes and possible corrective actions associated with these codes.

Table 1-5. Diagnostic Indicator Codes

Code Causes Corrective Action

Possible processor failure. See "Troubleshooting the Microprocessor" on

page 92.

A B C D

= yellow = green = off

22 About Your System

Memory failure. See "Troubleshooting System Memory" on

page 88.

Possible expansion card failure.

Possible video card failure.

See "Troubleshooting Expansion Cards" on page 91.

Page 23

Table 1-5. Diagnostic Indicator Codes (continued)

Code Causes Corrective Action

Diskette drive or hard drive failure.

A B C D

Possible USB failure. See "Troubleshooting a USB Device" on

Ensure that the diskette drive and hard-drive are properly connected. See "Installing a Hard Drive" on page 56 for information on the drives installed in your system.

page 83.

A B C D

No memory modules detected.

System board failure. See "Getting Help" on page 103.

Memory configuration error.

Possible system board resource and/or system board hardware failure.

Possible expansion card failure.

Other failure. Ensure that the optical drive and hard drives

See "Troubleshooting System Memory" on page 88.

See "Troubleshooting IRQ Assignment Conflicts" on page 80. If the problem persists, see "Getting Help" on page 103.

See "Troubleshooting Expansion Cards" on page 91.

are properly connected. See "Troubleshooting Your System" on page 79 for the appropriate drive installed in your system.

If the problem persists, see "Getting Help" on page 103.

= yellow = green = off

About Your System 23

Page 24

Table 1-5. Diagnostic Indicator Codes (continued)

Code Causes Corrective Action

The system is in a normal operating condition after POST.

Information only.

A B C D

= yellow = green = off

System Beep Codes

If an error that cannot be reported on the screen occurs during POST, the system may emit a series of beeps that identifies the problem.

NOTE: If the system boots without a keyboard, mouse, or monitor attached, the system does not issue beep codes

related to those peripherals.

If a beep code is emitted, write down the series of beeps and then look it up in Figure 1-6. If you are unable to resolve the problem by looking up the meaning of the beep code, use system diagnostics to identify the possible cause. If you are still unable to resolve the problem, see "Getting Help" on page 103.

Table 1-6. System Beep Codes

Code Cause Corrective Action

1-1-2 CPU register test failure See "Troubleshooting the Microprocessor" on

page 92.

1-1-3 CMOS write/read failure; faulty

system board

1-1-4 BIOS error Reflash the BIOS.

1-2-1 Programmable interval-timer failure;

faulty system board

Faulty system board. See "Getting Help" on page 103.

24 About Your System

Page 25

Table 1-6. System Beep Codes (continued)

Code Cause Corrective Action

1-2-2 DMA initialization failure See "Troubleshooting System Memory" on page 88.

1-2-3 DMA page register write/read failure

1-3-1 Main-memory refresh verification

failure

1-3-2 No memory installed

1-3-3 Chip or data line failure in the first

64 KB of main memory

1-3-4 Odd/even logic failure in the first

64 KB of main memory

1-4-1 Address line failure in the first 64 KB

of main memory

1-4-2 Parity failure in the first 64 KB of

main memory

1-4-3 Fail-safe timer test failure

1-4-4 Software NMI port test failure

2-1-1 through 2-4-4

3-1-1 Slave DMA-register failure Faulty system board. See "Getting Help" on

3-1-2 Master DMA-register failure

3-1-3 Master interrupt-mask register

3-1-4 Slave interrupt-mask register failure

3-2-2 Interrupt vector loading failure

3-2-4 Keyboard-controller test failure

3-3-1 CMOS failure

3-3-2 System configuration check failure

3-3-3 Keyboard controller not detected

3-3-4 Video memory test failure

3-4-1 Screen initialization failure

3-4-2 Screen-retrace test failure

3-4-3 Video ROM search failure

Bit failure in the first 64 KB of main memory

page 103.

failure

About Your System 25

Page 26

Table 1-6. System Beep Codes (continued)

Code Cause Corrective Action

4-2-1 No timer tick Faulty system board. See "Getting Help" on

4-2-2 Shutdown test failure

4-2-3 Gate A20 failure

4-2-4 Unexpected interrupt in protected

mode

4-3-1 Improperly installed or faulty

memory modules

4-3-2 No memory modules installed in the

first memory module connector

4-3-3 Faulty system board Faulty system board. See "Getting Help" on

4-3-4 Time-of-day clock stopped See "Troubleshooting System Memory" on page 88.

4-4-1 Super I/O chip failure; faulty system

board

4-4-4 Cache test failure; faulty processor See "Troubleshooting the Microprocessor" on

page 103.

See "Troubleshooting Expansion Cards" on page 91.

See "Troubleshooting System Memory" on page 88.

Install a memory module in the first memory module connector. See "System Memory" on page 67.

page 103.

If the problem persists, see "Getting Help" on page 103.

Faulty system board. See "Getting Help" on page 103.

page 92.

Warning Messages

A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing (yes) or

n (no).

NOTE: Warning messages are generated by either the application or the operating system. For more information,

see the documentation that accompanied the operating system or application.

Diagnostics Messages

When you run system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist in "Getting Help" on page 103, and then follow the instructions in that section for obtaining technical assistance.

26 About Your System

Page 27

Alert Messages

Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation.

About Your System 27

Page 28

28 About Your System

Page 29

Using the System Setup Program

After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference.

You can use the System Setup program to:

• Change the system configuration stored in NVRAM after you add, change, or remove hardware

• Set or change user-selectable options—for example, the time or date

• Enable or disable integrated devices

• Correct discrepancies between the installed hardware and configuration settings

Entering the System Setup Program

Turn on or restart your system.

Press <F2> immediately after you see the following message:

<F2> = System Setup

If your operating system begins to load before you press <F2>, allow the system to finish booting, and then restart your system and try again.

NOTE: To ensure an orderly system shutdown, see the documentation that accompanied your operating

system.

Responding to Error Messages

You can enter the System Setup program by responding to certain error messages. If an error message appears while the system is booting, make a note of the message. Before entering the System Setup program, see "System Messages" on page 15 for an explanation of the message and suggestions for correcting errors.

NOTE: After installing a memory upgrade, it is normal for your system to send a message the first time you

start your system.

Using the System Setup Program

Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program.

Using the System Setup Program 29

Page 30

Table 2-1. System Setup Program Navigation Keys

Keys Action

Up arrow or <Shift><Tab> Moves to the previous field.

Down arrow or <Tab> Moves to the next field.

Spacebar, <+>, < right arrows

<Esc> Exits the System Setup program and restarts the

<F1> Displays the System Setup program

NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the

system.

–>, left and

Cycles through the settings in a field. In many fields, you can also type the appropriate value.

system if any changes were made.

's help file.

System Setup Options

Main Screen

When you enter the System Setup program, the main System Setup program screen appears (see Figure 2-1).

30 Using the System Setup Program

Page 31

Figure 2-1. Main System Setup Program Screen

Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen.

NOTE: The System Setup program defaults are listed under their respective options, where applicable.

Table 2-2. System Setup Program Options

Option Description

System Time Resets the time on the system's internal clock.

System Date Resets the date on the system's internal calendar.

System Memory Displays the amount of system memory. This option does not have user-

selectable settings.

Using the System Setup Program 31

Page 32

Table 2-2. System Setup Program Options (continued)

Option Description

Video Memory Displays the amount of video memory. This option does not have user-

selectable settings.

System Memory Testing (

Enabled default

OS Install Mode (Off default)

CPU Information See "CPU Information Screen" on page 33.

IDE Primary Drive 0

(Auto)

SATA Port (

(Auto)

Boot Sequence Determines the order in which the system searches for boot devices

Hard-Disk Drive Sequence

USB Flash Drive Emulation Type

Auto

default)

(

Integrated Devices See "Integrated Devices Screen" on page 34.

PCI IRQ Assignment Displays a screen to change the IRQ assigned to each of the integrated

Console Redirection See "Console Redirection Screen" on page 35.

System Security Displays a screen to configure the system password and setup password

Keyboard NumLock (On default)

)

– 1)

Determines if memory is being tested during POST.

Determines the maximum amount of memory available to the operating system. On sets the maximum memory to 256 MB. Off makes all of the system memory available to the operating system. Some operating systems cannot install with more than 2 GB of system memory. Enable this option (On) during operating system installation and disable (Off) after installation.

Enables (

during system startup. Available options can include the diskette drive, CD drive, hard drives, and network.

Determines the order in which the system searches the hard drives during system startup. The selections depend on the hard drives installed in your system.

Determines the emulation type for a USB flash drive. Hard disk allows the USB flash drive to act as a hard drive. Auto automatically chooses an emulation type.

devices on the PCI bus, and any installed expansion cards that require an IRQ.

features. See "Using the System Password" on page 37 and "Using the Setup Password" on page 39 for more information.

Determines whether your system starts up with the NumLock mode activated on 101– or 102–key keyboards (does not apply to 84-key keyboards).

Auto

) or disables (

Auto

) or disables (

Off

) the IDE device in

Off

) the SATA hard drive in

Drive 0

Por t 0 .

(optical drive).

32 Using the System Setup Program

Page 33

Table 2-2. System Setup Program Options (continued)

Option Description

Report Keyboard Errors (Report default)

Asset Tag Displays the customer-programmable asset tag number for the system if

Enables or disables reporting of keyboard errors during the POST. Enable this option for host systems that have keyboards attached. Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST. This setting does not affect the operation of the keyboard itself if a keyboard is attached to the system.

an asset tag number has been assigned.

CPU Information Screen

Table 2-3 lists the options and descriptions for the information fields that appear on the screen.

Table 2-3. CPU Information Screen

Option Description

Bus Speed Displays the bus speed of the processor.

Logical Processor (Enabled default)

Virtualization Technology (Disabled default)

Adjacent Cache Line Prefetch (Enabled default)

Hardware Prefetcher (Enabled default)

Demand-Based Power Management (Disabled default)

Processor 1 ID Displays the family and model number of each processor.

Core Speed Displays the clock speed of the processor.

Level 2 Cache Displays the amount of cache memory for the processor.

Number of Cores Displays the number of cores in the processor.

Displays when the processor supports Hyper-Threading technology. Enabled permits all logical processors to be used by the operating system. Only the first logical processor is used by the operating system if Disabled is selected.

Displays when the processor(s) support Virtualization Technology. Enabled permits virtualization software to use Virtualization Technology incorporated in the processor design. This feature can only be used by software that supports Virtualization Technology.

Enables or disables optimal use of sequential memory access. Disable this option for applications that require high use of random memory access.

Enables or disables the hardware prefetcher.

When set to Enabled, the CPU Performance State Tables are reported to the operating system. When set to Disabled, the Performance State Tables are not reported to the operating system.

If the processor does not support Demand-Based Power Management, this field is read-only.

CPU Information

Using the System Setup Program 33

Page 34

Table 2-3. CPU Information Screen (continued)

Option Description

64-Bit Technology Specifies if the installed processor supports Intel® 64-bit

extensions.

Integrated Devices Screen

Table 2-4 lists the options and descriptions for the information fields that appear on the screen.

Table 2-4. Integrated Devices Screen Options

Option Description

IDE Controller (Auto default)

SATA Controller (ATA default)

USB Controller (On with BIOS support default)

Embedded Gb NIC (Enabled with PXE default)

MAC Address Displays the MAC address for the integrated 10/100/1000 NIC.

Secondary Embedded Gb NIC

Secondary NIC MAC Address

Enables the integrated IDE controller. When set to Auto, each channel of the integrated IDE controller is enabled if IDE devices are attached to the channel and the external IDE controller is not detected.

Allows the integrated SATA controller to be set to Off or ATA Mode. Off disables the SATA subsystem. ATA Mode sets the SATA subsystem to Native IDE mode.

Enables or disables the system's USB ports. Options are On with BIOS support, On without BIOS support, or Off. Disabling the USB ports makes system resources available for other devices.

Enables or disables the system's integrated NIC. Options are Enabled with PXE and Disabled. PXE support allows the system to boot from the network. Changes take effect after the system reboots.

This field does not have user-selectable settings.

Enables or disables the system's secondary integrated NIC. Options are Enabled without PXE and Disabled. PXE support allows the system to boot from the network. Changes take effect after the system reboots.

Displays the MAC address for the secondary integrated 10/100/1000 NIC. This field does not have user-selectable settings.

Integrated Devices

34 Using the System Setup Program

Page 35

Table 2-4. Integrated Devices Screen Options (continued)

Option Description

Serial Port (COM1 default)

Speaker (

default)

Serial Port options are COM1, COM3, BMC Serial, BMC NIC, COM1/BMC, and Off. If an optional remote access controller (RAC) is installed in the system, RAC is an additional option.

Serial Port shares three usage models. For standard usage, Serial Port attempts to use COM1 first, and then COM3. For BMC

usage, serial port 1 uses the COM1 address and communication can be either via the serial port or the integrated shared NIC. RAC control uses only the COM1 address.

The COM1/BMC setting allows you to toggle the system between a COM1 setting and BMC Serial setting. In this mode, press <ESC> to enter the BMC Serial setting and press <ESC><q> to return to the COM1 setting.

Off and COM3 are not available options when Console Redirection is set to use Serial Port 1.

Enables or disables the system internal speaker.

Console Redirection Screen

Table 2-5 lists the options and descriptions for the information fields that appear on the

Redirection

screen.

Console

Table 2-5. Console Redirection Screen Options

Option Description

Console Redirection (Off default)

Failsafe Baud Rate

115200

default)

(

Remote Terminal Type (VT 100/VT 220 default)

Redirection After Boot (Enabled default)

Sets the console redirection feature to Off or Serial Port.

Displays if the failsafe baud rate is used for console redirection.

Select either VT 100/VT 220 or ANSI.

Enables or disables console redirection after your system restarts.

Using the System Setup Program 35

Page 36

System Security Screen

Table 2-6 lists the options and descriptions for the information fields that appear on the screen.

Table 2-6. System Security Screen Options

Option Description

System Password Displays the current status of your system's password security

feature and allows you to assign and verify a new system password.

NOTE: See "Using the System Password" on page 37 for instructions

on assigning a system password and using or changing an existing system password.

Setup Password Restricts access to the System Setup program in the same way that

you restrict access to your system using the system password feature.

NOTE: See "Using the Setup Password" on page 39 for instructions

on assigning a setup password and using or changing an existing setup password.

Password Status Setting the Setup Password option to Enabled prevents the system

password from being changed or disabled at system start-up.

To lock the system password, assign a setup password in the Setup

Pas sw ord option and then change the Password Status option to Locked. In this state, you cannot change the system password

using the System Password option and the system password cannot be disabled at system start-up by pressing <Ctrl><Enter>.

To unlock the system password, enter the setup password in the Setup Password field and then change the Password Status option to Unlocked. In this state, you can disable the system password at system start-up by pressing <Ctrl><Enter> and then change the password using the System Password option.

Power Button Turns system's power off and on.

• If you turn off the system using the power button and the system is running an ACPI-compliant operating system, the system can perform an orderly shutdown before power is turned off.

• If the system is not running an ACPI-compliant operating system, power is turned off immediately after the power button is pressed.

The button is enabled in the System Setup program. When disabled, the button can only turn on system power.

NOTE: You can still turn on the system by using the power button,

even if the Power Button option is set to Disabled.

System Security

36 Using the System Setup Program

Page 37

Table 2-6. System Security Screen Options (continued)

Option Description

NMI Button This field enables/disables the NMI button on the front panel.

NOTICE: Use the NMI button only if directed to do so by

qualified support personnel or by the operating system's documentation. Pressing this button halts the operating system and displays a diagnostic screen.

Sets the NMI feature On or Off.

AC Power Recovery (

Last

default)

Determines how the system reacts when power is restored to the system. If system is set to Last, the system returns to the last power state. On turns on the system after power is restored. When set to Off, the system remains off after power is restored.

Exit Screen

After you press <Esc> to exit the System Setup program, the

•

Save Changes and Exit

•

Discard Changes and Exit

•

Return to Setup

Exit

screen displays the following options:

System and Setup Password Features

NOTICE: The password features provide a basic level of security for the data on your system. If your data requires

more security, use additional forms of protection, such as data encryption programs.

NOTICE: Anyone can access the data stored on your system if you leave the system running and unattended

without having a system password assigned or if you leave your system unlocked so that someone can disable the password by changing a jumper setting.

Your system is shipped to you without the system password feature enabled. If system security is a concern, operate your system only with system password protection.

To change or delete an existing password, you must know the password (see "Deleting or Changing an Existing System Password" on page 39). If you forget your password, you cannot operate your system or change settings in the System Setup program until a trained service technician changes the password jumper setting to disable the passwords, and erases the existing passwords. This procedure is described in "Disabling a Forgotten Password" on page 101.

Using the System Password

After a system password is assigned, only those who know the password have full use of the system. When the

System Password

system starts.

option is set to

Enabled

, the system prompts you for the system password after the

Using the System Setup Program 37

Page 38

Assigning a System Password

Before you assign a system password, enter the System Setup program and check the

System Password

option.

When a system password is assigned, the setting shown for the setting shown for the

Status

option is

disabled by a jumper setting, the system password is

Password Status is Unlocked

Locked

, you cannot change the system password. When the system password feature is

, you can change the system password. If the

Disabled

System Password

option is

Enabled

. If the

Pass word

, and you cannot change or enter a new system

password.

When a system password is not assigned and the password jumper on the system board is in the enabled (default) position, the setting shown for the

Status

field is

Unlocked

Verify that the

Highlight the

Type your new system password.

. To assign a system password:

Password Status

System Password

option and press <Enter>.

System Password

option is set to

Unlocked

option is

Not Enabled

and the

Password

You can use up to 32 characters in your password.

As you press each character key (or the spacebar for a blank space), a placeholder appears in the field.

The password assignment is not case-sensitive. However, certain key combinations are not valid. If you enter one of these combinations, the system beeps. To erase a character when entering your password, press <Backspace> or the left-arrow key.

NOTE: To escape from the field without assigning a system password, press <Enter> to move to another field,

or press <Esc> at any time prior to completing step 5.

Press <Enter>.

To confirm your password, type it a second time and press <Enter>.

The setting shown for the

System Password

changes to

Enabled

. Exit the System Setup program and

begin using your system.

Either reboot your system now for your password protection to take effect or continue working.

NOTE: Password protection does not take effect until you reboot the system.

Using Your System Password to Secure Your System

NOTE: If you have assigned a setup password (see "Using the Setup Password" on page 39), the system accepts

your setup password as an alternate system password.

When the

Password Status

option is set to

Unlocked

, you have the option to leave the password security

enabled or to disable the password security.

To leave the password security enabled:

Turn on or reboot your system by pressing <Ctrl><Alt><Del>.

Type your password and press <Enter>.

38 Using the System Setup Program

Page 39

To disable the password security:

Turn on or reboot your system by pressing <Ctrl><Alt><Del>.

Type your password and press <Ctrl><Enter>.

When the

Password Status

option is set to

Locked

whenever you turn on your system or reboot your system

by pressing <Ctrl><Alt><Del>, type your password and press <Enter> at the prompt.

After you type the correct system password and press <Enter>, your system operates as usual.

If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password. You have three attempts to enter the correct password. After the third unsuccessful attempt, the system displays an error message showing the number of unsuccessful attempts and that the system has halted and will shut down. This message can alert you to an unauthorized person attempting to use your system.

Even after you shut down and restart the system, the error message continues to be displayed until the correct password is entered.

NOTE: You can use the Password Status option in conjunction with the System Password and Setup Password

options to further protect your system from unauthorized changes.

Deleting or Changing an Existing System Password

When prompted, press <Ctrl><Enter> to disable the existing system password.

If you are asked to enter your setup password, contact your network administrator.

Enter the System Setup program by pressing <F2> during POST.

Select the

When prompted, type the system password.

Confirm that

Not Enabled

Enabled

System Security

screen field to verify that the

Not Enabled

is displayed for the

System Password

option, press the <Alt><b> key combination to restart

Password Status

System Password

option.

option is set to

Unlocked

option, the system password has been deleted. If

the system, and then repeat steps 2 through 5.

Using the Setup Password

Assigning a Setup Password

You can assign (or change) a setup password only when the assign a setup password, highlight the

Setup Password

prompts you to enter and verify the password. If a character is illegal for password use, the system beeps.

NOTE: The setup password can be the same as the system password. If the two passwords are different, the setup

password can be used as an alternate system password. However, the system password cannot be used in place of the setup password.

You can use up to 32 characters in your password.

Setup Password

option is set to

option and press the <+> or

Using the System Setup Program 39

Not Enabled

<–>

key. The system

. To

Page 40

As you press each character key (or the spacebar for a blank space), a placeholder appears in the field.

After you verify the password, the System Setup program, the system prompts you for the setup password.

A change to the required).

Operating With a Setup Password Enabled

Setup Password

of the System Setup options. When you start the System Setup program, the program prompts you to enter a password.

If you do not enter the correct password in three attempts, the system lets you view, but not modify, the System Setup screens—with the following exception: If locked through the or change an existing system password).

NOTE: You can use the Password Status option in conjunction with the Setup Password option to protect the

system password from unauthorized changes.

Deleting or Changing an Existing Setup Password

Enter the System Setup program and select the

Highlight the <Enter> twice to clear the existing setup password.

The setting changes to

Setup Password

is set to

Password Status

Setup Password

option becomes effective immediately (restarting the system is not

Enabled

, you must enter the correct setup password before you can modify most

option, you can assign a system password (however, you cannot disable

option, press <Enter> to access the setup password window, and press

Not Enabled

setting changes to

System Password

System Security

Enabled

is not set to

option.

. The next time you enter the

Enabled

and is not

If you want to assign a new setup password, perform the steps in "Assigning a Setup Password" on page 39.

Disabling a Forgotten Password

See

"Disabling a Forgotten Password

" on page 101

Baseboard Management Controller Configuration

The Baseboard Management Controller (BMC) enables configuring, monitoring, and recovery of systems remotely. BMC provides the following features:

• Uses the system’s serial port and integrated NIC

• Fault logging and SNMP alerting

• Access to system event log and sensor status

40 Using the System Setup Program

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• Control of system functions including power on and off

• Support is independent of the system’s power or operating state

• Provides text console redirection for system setup, text-based utilities, and operating system consoles

NOTE: To remotely access the BMC through the integrated NIC, you must connect the network connection to

integrated NIC1.

For additional information on using BMC, see the documentation for the BMC and systems management applications.

Entering the BMC Setup Module

Turn on or restart your system.

Press <

If your operating system begins to load before you press <

Ctrl-E

> when prompted after POST.

Crtl-E

>, allow the system to finish

booting, and then restart your system and try again.

BMC Setup Module Options

For information about the BMC Setup Module options and how to configure the emergency management port (EMP), see the

BMC User’s Guide

Using the System Setup Program 41

Page 42

42 Using the System Setup Program

Page 43

Installing System Components

This section describes how to install the following system components:

• Cooling shroud

• System battery

• Optical drive

• Hard drives

• Fan assembly

• Optional PCI fan

• Power supply

• Expansion cards

• Riser card

• System memory

• Processor

• Control panel

• System board

Recommended Tools

You may need the following items to perform the procedures in this section:

• Key to the system keylock

• Wrist grounding strap

• #2 Phillips screwdriver

Inside the System

In Figure 3-1, the bezel and system cover are removed to provide an interior view of the system.

Installing System Components 43

Page 44

Figure 3-1. Inside the System

1 optical drive (optional) 2 PCI fan 3 riser card

4 PCI expansion card (optional) 5 processor and heat sink 6 memory modules (4)

7 power supply 8 processor fan module 9 hard drive 1

10 hard drive 0

The system board holds the system's control circuitry and other electronic components. The processor and memory are installed directly on the system board. Using a riser card, the system can accommodate two expansion cards. The peripheral bays provide space for up to two hard drives and an optional optical drive. Power is supplied to the system board and drives through one nonredundant power supply.

Opening and Closing the System

The system is enclosed by an optional bezel and cover. To upgrade or troubleshoot the system, remove the bezel and cover.

44 Installing System Components

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Removing the Bezel

Unlock the bezel. See Figure 3-2.

Unlatch the left end of the bezel and rotate it away from the front panel.

Unhook the right end of the bezel and pull the bezel away from the system.

Figure 3-2. Installing and Removing the Optional Bezel

1 key lock 2 bezel

Installing the Bezel

Hook the right end of the bezel into the bezel slot on the right side of the system front plate

Rotate the other end of the bezel toward the front panel and press the bezel onto the panel to engage the latch.

Lock the bezel.

Installing System Components 45

Page 46

Opening the System

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals.

Extend the system out of the rack to the locked position. If the system is installed on static rails, remove the system from the rack and place it on a work surface.

To remove the system cover, loosen the thumbscrew at the back of the system. See Figure 3-3.

Slide the cover backward about 1.3 cm (0.5 inch), and grasp the cover on both sides.

Carefully lift the cover away from the system.

Figure 3-3. Installing and Removing the System Cover

1 system cover 2 thumbscrew

46 Installing System Components

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Closing the System

Ensure that you did not leave tools or parts inside the system.

Place the cover over the sides of the chassis, and slide the cover forward.

Tighten the thumbscrew at the back of the system to secure the cover. See Figure 3-3.

Replace the system in the rack, and reconnect the peripheral cables.

Reconnect the system to the electrical outlet, and turn on the system.

Cooling Shroud

The cooling shroud covers the processor and system battery and provides air flow to these components and the system memory.

Removing the Cooling Shroud

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Open the system. See "Opening the System" on page 46.

While grasping the cooling shroud, press the release latch and lift the shroud away from the fan assembly. See Figure 3-4.

Remove the cooling shroud.

Installing System Components 47

Page 48

Figure 3-4. Installing and Removing the Cooling Shroud

1 tab 2 release latch 3 cooling shroud

Installing the Cooling Shroud

Insert the tab on the side of the cooling shroud and the release latch into the fan assembly. See Figure 3-4.

Push the cooling shroud down until the release latch snaps into place, securing the shroud to the fan assembly.

Close the system. See "Closing the System" on page 47.

48 Installing System Components

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System Battery

Replacing the System Battery

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Enter the System Setup program and, if possible, make a printed copy of the System Setup screens.

See "Using the System Setup Program" on page 29.

Open the system. See "Opening the System" on page 46.

Remove the cooling shroud. See "Removing the Cooling Shroud" on page 47.

Remove the riser card. See "Removing the Riser Card" on page 66.

Locate the battery on the system board. See Figure 6-2 for the battery location.

Grasp the battery with your fingers and pull it out of the battery socket. See Figure 3-5.

Push the new battery into the battery socket as shown in Figure 3-5.

NOTE: The side of the battery labeled "+" must face toward the open side of the battery socket.

Figure 3-5. Replacing the Battery

1 battery 2 battery socket 3 retention tab

Installing System Components 49

Page 50

Reinstall the riser card. See "Installing the Riser Card" on page 67.

Install the cooling shroud. See "Installing the Cooling Shroud" on page 48.

Close the system. See "Closing the System" on page 47.

Enter the System Setup program to confirm that the battery operates properly.

From the main screen, select

Also, re-enter any system configuration information that is no longer displayed on the System Setup screens, and then exit the System Setup program.

To test the newly installed battery, see "Troubleshooting the System Battery" on page 86.

System Time

to enter the correct time and date.

Optical Drive

The optional optical drive is mounted in a bracket using two alignment pins and a spring clip on top of hard drive 0. An interposer card is connected to the back of the drive which allows the drive to be connected to the IDE connector on the system board.

Removing the Optical Drive

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Open the system. See "Opening the System" on page 46.

Disconnect the power and interface cables from the optical drive's interposer card.

Pull the two captive fasteners that secure the interposer card to the hard drive 0 carrier. See Figure 3-6.

Disconnect the interposer card from the optical drive.

Press the bracket release lever that secures the optical drive to the hard drive 0 carrier. See Figure 3-6.

Lift and tilt the optical drive up and out of the bracket as shown in Figure 3-6.

50 Installing System Components

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Figure 3-6. Removing and Installing the Optional Optical Drive

1 interposer board 2 captive fasteners (2) 3 interface cable

4 retaining pins (4) 5 mounting holes (4) 6 bracket release lever

7 hard drive 0

Installing the Optical Drive

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Align the optical drive's mounting holes with the retaining pins on the hard drive 0 bracket. See Figure 3-6.

Rotate the drive downward until it snaps into place.

Connect the interposer card to the optical drive.

Push the plungers into the captive fastener barrels until they snap into place.

Connect the interface and power cables to the optical drive's interposer card.

Close the system. See "Closing the System" on page 47.

Installing System Components 51

Page 52

Configuring the Boot Drive

The drive or device from which the system boots is determined by the boot order specified in the System Setup program. See "Using the System Setup Program" on page 29. To boot the system from a hard drive or drive array, the drive(s) must be connected to the appropriate controller:

• For systems using the integrated hard-drive controller, the master drive (drive 0) must be connected to the SATA_PORT_0 connector on the system board. To identify system board connectors, see Figure 6-2.

• For systems with a SAS controller installed, the hard drive must be connected to the SAS controller card. See the documentation that accompanied the controller card.

• To boot from a SAS RAID array, the drive must be connected to the RAID controller card. See the documentation that accompanied the controller card.

Hard Drives

Your system contains up to two non-hot-pluggable SATA or SAS hard drives. If your system contains SAS hard drives, they must be connected to a SAS controller card. The cables for hard drive 1 are routed through a cable clamp mounted to the chassis.

Removing a Hard Drive

The procedures for removing and installing SATA or SAS hard drives are the same.

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Open the system. See "Opening the System" on page 46.

If applicable, remove the optical drive.

Remove the optical drive if you are removing hard drive 0. See "Removing the Optical Drive" on page 50.

Disconnect the power and interface cables from the hard drive.

The interface cables for SATA hard drives are connected to the system board. See Figure 6-2 for the location of the system board connectors.

The interface cables for SAS hard drives are connected to a controller card.

Pull up on the plunger that secures the hard-drive carrier to the chassis. See Figure 3-7.

Slide the hard-drive carrier backward and lift the carrier out of the chassis.

52 Installing System Components

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Figure 3-7. Removing the HDD0 Hard-Drive Carrier

1 HDD0 hard-drive carrier 2 interface cable 3 power cable

4 plunger 5 notches (4) 6 tabs (4)

Installing System Components 53

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Figure 3-8. Removing the HDD1 Hard-Drive Carrier

1 HDD1 hard-drive carrier 2 plunger 3 interface cable

4 power cable 5 notches (4) 6 tabs (4)

Using a #2 Phillips screwdriver, remove the four screws that secure the hard drive to the carrier and remove the drive from the carrier. See Figure 3-10.

54 Installing System Components

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Figure 3-9. Removing the Hard Drive From the HDD0 Drive Carrier

1 HDD0 hard-drive carrier 2 screws (4) 3 mounting holes (4)

4 hard drive

Installing System Components 55

Page 56

Figure 3-10. Removing the Hard Drive From the HDD1 Drive Carrier

1 HDD1 hard-drive carrier 2 screws (4) 3 mounting holes (4)

4 hard drive

Installing a Hard Drive

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Align the hard-drive mounting holes with the holes in the drive carrier.

Using a #2 Phillips screwdriver, install the four screws that secure the hard drive to the carrier. See Figure 3-10.

Align the hard-drive carrier so that the tabs on the chassis slide into the notches in the carrier. See Figure 3-7.

Slide the carrier forward until it stops.

Press down on the plunger to secure the hard-drive carrier to the chassis. See Figure 3-7 and Figure 3-8.

Connect the power and interface cables to the new drive:

• If no SAS controller card is present, attach SATA interface cables to the hard drives and the SATA

connectors on the system board. Connect hard drive 0 to the SATA_0 connector and hard drive 1 to the SATA_1 connector. See Figure 6-2 for the location of the SATA connectors.

56 Installing System Components

Page 57

• If a SAS controller card is present, attach the HDD0 cable from the SAS controller to hard drive 0

and attach the HDD1 cable to hard drive 1. See the controller card documentation for further information.

Install the CD drive.

Install the CD drive if you are removing hard drive 0. See "Installing the Optical Drive" on page 51.

Close the system. See "Closing the System" on page 47.

Installing a SAS Controller Card

See "Installing an Expansion Card" on page 63 for general instructions about installing the controller card. See the controller card documentation for specific information on installing and configuring the card.

NOTICE: If your SAS controller has an external storage connector, you must install the optional PCI fan assembly

in your system to maintain the proper cooling environment. Failure to install the fan assembly could result in the system overheating and shutting down unexpectedly. See "Installing the PCI Fan Assembly" on page 60 for instructions on installing the PCI fan assembly.

Fan Assembly

The fan assembly contains two fans and provides cooling for the processor and memory modules.

Removing the Fan Assembly

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Open the system. See "Opening the System" on page 46.

Remove the cooling shroud. See "Removing the Cooling Shroud" on page 47.

Disconnect the fan assembly’s power cable from the system board. See Figure 3-11.

Remove the data cable from hard drive 1 if installed. See Figure 3-11.

Remove the hard drive 0 power cable if installed.

Pull the cables out of the fan assembly’s cable tray. See Figure 3-11.

While pressing the two release levers on the fan assembly, lift the fan assembly off of the two securing posts and out of the chassis. See Figure 3-11.

Installing System Components 57

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Figure 3-11. Installing and Removing the Fan Assembly

1 release levers (2) 2 power cable 3 securing posts (2)

4 hard drive 1 data cable 5 cable tray

Installing the Fan Assembly

Align the holes in the fan assembly with the two fan assembly securing posts. See Figure 3-11.

Lower the fan assembly until the release levers snap onto the securing posts.

Route the cables in the fan assembly cable tray. See Figure 3-11.

Reconnect the hard drive 1 data cable to the hard drive. See Figure 3-11.

Reconnect the fan assembly power cable to the system board.

Install the cooling shroud. See "Installing the Cooling Shroud" on page 48.

Close the system. See "Closing the System" on page 47.

58 Installing System Components

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Optional PCI Fan Assembly

The optional PCI fan module provides cooling for the expansion cards.

NOTICE: Your system requires the PCI fan assembly if your system has a SAS controller that can be connected to

an external storage system. Removing the fan assembly or disabling the fan could result in your system overheating and shutting down unexpectedly.

Removing the PCI Fan Assembly

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Open the system. See "Opening the System" on page 46.

Disconnect the following cables from the system board and SAS controller (if present):

• fan power cable

• intrusion switch cable

• hard drive interface cables

• control panel interface cable

• optical drive interface cable (if present)

Pull the interface cables through the panel cutout and fold them out of the way. See Figure 3-12.

Using a #2 Phillips screwdriver, remove the two screws securing the PCI fan assembly to the chassis. See Figure 3-12.

Remove the fan assembly from the system.

Installing System Components 59

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Figure 3-12. Installing and Removing the PCI Fan Assembly

1 PCI fan assembly 2 screws (2) 3 panel cutout

4 chassis intrusion switch

Installing the PCI Fan Assembly

Align the fan assembly with the screw holes on the chassis and use a #2 Phillips screwdriver to install the two mounting screws. See Figure 3-12.

Connect the fan’s power cable to the PCI FAN connector on the system board. See Figure 6-2 for the location of the connector.

Connect the intrusion switch cable to the INTRUSION_SWITCH connector on the system board. See Figure 6-2 for the location of the connector.

Route all interface connectors through the panel cutout.

Connect the hard-drive connectors to the SATA connectors on the system board or to the SAS controller, if present. See "Installing a Hard Drive" on page 56.

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Connect the control panel interface cable to the FP_CONN1 connector on the system board. See Figure 6-2 for the location of the connector.

Connect the optical drive interface cable to the IDE connector on the system board. See Figure 6-2 for the location of the connector.

Close the system. See "Closing the System" on page 47.

Power Supply

The system supports a single nonredundant power supply.

Removing the Power Supply

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Open the system. See "Opening the System" on page 46.

Disconnect the following power supply cables:

P3 from the hard drive cable harness

P2 from system board connector 12V

P1 from system board connector PWR_CONN

Using a #2 Phillips screwdriver, remove the screw at the front of the power supply that secures the power supply to the chassis. See Figure 3-13.

Slide the power supply forward and lift straight up to remove the power supply from the chassis.

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Figure 3-13. Installing and Removing the Power Supply

1 screw 2 P1 connector 3 P2 connector

4 power supply 5 pins (4) 6 securing brackets (4)

7 P3 connector

Installing the Power Supply

Lower the power supply into the chassis and slide it backward until the four pins on the power supply are engaged into the securing brackets.

Using a #2 Phillips screwdriver, install the screw at the front of the power supply that secures the power supply to the chassis.

62 Installing System Components

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Connect the following power supply cables:

P3 to the hard drive cable harness

P2 to the system board connector 12V

P1 to the system board connector PWR_CONN

Close the system. See "Closing the System" on page 47.

Expansion Cards

The system is available with an optional PCIe riser card or PCI-X/PCIe riser card. The PCIe riser card contains two PCIe expansion slots with x8-lane connectors—slot 1 has x4-lane capability and slot 2 has x8-lane capability. The PCI-X/PCIe riser card provides one PCI-X expansion slot and one PCIe x8-lane expansion slot. If you are installing a remote access controller card, it must be installed in the upper slot of a PCI-X/PCIe riser card. See "PCIe Riser Card Connectors" on page 100 for the locations of the expansion-card slots on the two types of riser cards.

Installing an Expansion Card

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Open the system. See "Opening the System" on page 46.

Remove the expansion-card retainer adjacent to the expansion card slots. See Figure 3-14.

Slide the expansion-card sliding retainer to the retracted or open position. See Figure 3-15.

Remove the filler bracket on the slot you will be using.

NOTE: Keep this bracket if you need to remove the expansion card. Filler brackets must be installed over empty

expansion card slots to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.

Insert the expansion card firmly into the expansion-card connector on the riser card until the card is fully seated.

NOTE: Ensure that the expansion-card bracket is also inserted into the securing slot on the chassis's back

panel.

Replace the expansion-card retainer. See Figure 3-14.

Slide the expansion-card sliding retainer to the closed position so that it engages the edge of the expansion card. See Figure 3-15.

Connect any internal or external cable(s) to the expansion card.

NOTE: You may need to remove the riser card in order to install certain expansion cards with internal

connectors. See "Riser Card" on page 66.

Close the system. See "Closing the System" on page 47.

Installing System Components 63

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Figure 3-14. Installing and Removing Expansion Cards

1 expansion-card retainer 2 slot 1 3 slot 2

4 expansion-card connector (on

riser card)

5 expansion card

64 Installing System Components

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Figure 3-15. Opening and Closing the Expansion-Card Sliding Retainer

1 expansion-card sliding

retainer

2 release tab 3 expansion card

Removing an Expansion Card

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Open the system. See "Opening the System" on page 46.

Disconnect any internal or external cable(s) that are connected to the expansion card.

Lift the expansion-card retainer adjacent to the PCI slots. See Figure 3-14.

Slide the expansion-card sliding retainer to the retracted or open position. See Figure 3-15.

Grip the edges of the expansion card with the fingers of both hands and carefully work the card out of the expansion-card connector.

Installing System Components 65

Page 66

If you are permanently removing the card, replace the metal filler bracket over the empty card-slot opening.

NOTE: Filler brackets must be installed over empty expansion-card slots to maintain FCC certification of the

system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.

Replace the expansion-card retainer.

Close the system. See "Closing the System" on page 47.

Riser Card

The riser card provides two expansion-card slots. See "Expansion Cards" on page 63 for detailed information on the expansion-card slots.

Removing the Riser Card

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Open the system. See "Opening the System" on page 46.

Remove any expansion card(s). See "Removing an Expansion Card" on page 65.

Using a #2 Phillips screwdriver, remove the two screws that secure the riser card to the chassis. See Figure 3-16.

Lift the riser card straight up and remove the riser card from the system.

66 Installing System Components

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Figure 3-16. Installing and Removing the Riser Card

1 screws (2) 2 riser card

Installing the Riser Card

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Insert the riser card firmly into the riser card connector on the system board until the riser card is fully seated.

Using a #2 Phillips screwdriver, install the two screws that secure the riser card to the system board.

Install any expansion card(s). See "Installing an Expansion Card" on page 63.

Close the system. See "Closing the System" on page 47.

System Memory

The four memory module sockets are located on the system board adjacent to the power supply and can accommodate 512 MB to 8 GB of unbuffered ECC PC-3200 (DDR2 533 or DDR 667) memory. See

Figure 6-2

for the location of the memory module sockets.

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You can upgrade the system memory by installing combinations of 512-MB, 1-GB, and 2-GB unbuffered memory modules. If you receive an error message stating that maximum memory has been exceeded, see "System Messages" on page 15 for more information. You can purchase memory upgrade kits from Dell.

NOTE: The memory modules must be PC-3200 compliant.

Memory Module Installation Guidelines

The memory module sockets are arranged in banks (1 and 2) on two channels (A and B).

The memory module banks are identified as follows:

Bank 1: DIMM1_A and DIMM1_B

Bank 2: DIMM2_A and DIMM2_B

The memory module banks must be installed in identical pairs in configurations that have more than one memory module. For example, if socket DIMM1_A contains a 512-MB memory module, then the second memory module to be installed must be a 512-MB memory module in socket DIMM1_B.

Table 3-1 shows examples of different memory configurations, based on the following guidelines:

• The minimum memory configuration is 512 MB.

• If only one memory module is installed, it must be installed in the DIMM1_A socket.

• A bank must contain identical memory modules.

• Install the memory modules in bank 1 (DIMM1_

(DIMM2_

• Installing three memory modules is not supported.

) before installing memory modules in bank 2

Table 3-1. Sample Memory Module Configurations

Total Memory DIMM1_A DIMM2_A DIMM1_B DIMM2_B

512 MB 512 MB None None None

1 GB 512 MB None 512 MB None

1 GB 1 GB None None None

2 GB 512 MB 512 MB 512 MB 512 MB

2 GB 1 GB None 1 GB None

3 GB 1 GB 512 MB 1 GB 512 MB

4 GB 1 GB 1 GB 1 GB 1 GB

4 GB 2 GB None 2 GB None

5 GB 2 GB 512 MB 2 GB 512 MB

6 GB 2 GB 1 GB 2 GB 1 GB

8 GB 2 GB 2 GB 2 GB 2 GB

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Installing Memory Modules

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Open the system. See "Opening the System" on page 46.

Locate the memory module sockets. See Figure 6-2.

Press the ejectors on the memory module socket down and out, as shown in Figure 3-17, to allow the memory module to be inserted into the socket.

Align the memory module's edge connector with the alignment keys of the memory module socket, and insert the memory module in the socket.

NOTE: The memory module socket has two alignment keys that allow you to install the memory module in the

socket in only one way.

Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket.

When the memory module is properly seated in the socket, the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed.

Repeat step 2 through step 5 of this procedure to install the remaining memory modules. See Table 3-1 for valid memory configurations.

Close the system. See "Closing the System" on page 47.

(Optional) Press <F2> to enter the System Setup program, and check the the main

System Setup

screen.

The system should have already changed the value to reflect the newly installed memory.

System Memory

setting on

If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 1 through step 8 of this procedure, checking to ensure that the memory modules are firmly seated in their sockets.

Run the system memory test in the system diagnostics. See "Running the System Diagnostics" on page 93.

Installing System Components 69

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Figure 3-17. Installing and Removing a Memory Module

1 memory module 2 memory module socket

ejectors (2)

4 alignment keys (2)

3 socket

Removing Memory Modules

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Open the system. See "Opening the System" on page 46.

Locate the memory module sockets. See Figure 6-2.

Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 3-17.

Close the system. See "Closing the System" on page 47.

Processor

You can upgrade the processor to take advantage of future options in speed and functionality. The processor and its associated internal cache memory are contained in a land grid array (LGA) package that is installed in a ZIF socket on the system board.

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Replacing the Processor

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Open the system. See "Opening the System" on page 46.

NOTICE: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is

necessary to maintain proper thermal conditions.

NOTE: When you remove the heat sink, the possibility exists that the processor might adhere to the heat sink and

be removed from the socket. It is recommended that you remove the heat sink while the processor is still warm.

Remove the cooling shroud. See "Removing the Cooling Shroud" on page 47.

Using a #2 Phillips screwdriver, loosen the four captive screws that secure the heat sink to the system board. See Figure 3-18.

Figure 3-18. Installing and Removing the Heat Sink

1 captive screws (4) 2 heat sink

Wait 30 seconds for the heat sink to loosen from the processor.

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If the heat sink has not separated from the processor, carefully rotate the heat sink in a clockwise, then counterclockwise, direction until it releases from the processor. Do not pry the heat sink off of the processor.

Lift the heat sink off of the processor and set the heat sink aside.

Press down on the processor socket release lever, then pull the release lever upward to the fully open position. See Figure 3-19.

Open the processor cover. See Figure 3-19.

Lift the processor vertically out of the socket. Leave the processor cover and release lever in the open position so that the socket is ready for the new processor. See Figure 3-19.

Figure 3-19. Installing and Removing the Processor

1 processor socket release

lever

4 processor cover 5 pin-1 locators

Unpack the new processor.

Ensure that the processor socket release lever is in the fully open position.

Align the pin 1 corners of the processor and socket. See Figure 3-19.

2 processor socket 3 processor

NOTICE: You must position the processor correctly in the socket to avoid damaging the processor and the system

board when you turn on the system. Be careful not to touch or bend the pins on the socket.

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Set the processor lightly in the socket and ensure that the processor is level in the socket. When the processor is positioned correctly, press it gently to seat it in the socket.

Close the processor cover.

Rotate the release lever back down until it snaps into place, securing the processor cover.

Install the heat sink.

Using a clean lint-free cloth, remove the existing thermal grease from the heat sink.

NOTE: Use the heat sink that you removed earlier in this procedure.

Apply thermal grease evenly to the top of the processor.

Place the heat sink onto the processor. See Figure 3-18.

Using a #2 Phillips screwdriver, tighten in a diagonal pattern the four captive screws that secure the heat sink to the system board. See Figure 3-18.

Install the cooling shroud. See "Installing the Cooling Shroud" on page 48.

Close the system. See "Closing the System" on page 47.

As the system boots, it detects the presence of the new processor and automatically changes the system configuration information in the System Setup program.

Press <F2> to enter the System Setup program, and check that the processor information matches the new system configuration.

See "Using the System Setup Program" on page 29.

Run the system diagnostics to verify that the new processor operates correctly.

See "Running the System Diagnostics" on page 93 for information about running the diagnostics and troubleshooting processor problems.

Control Panel Assembly (Service-Only Procedure)

Removing the Control Panel Assembly

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Open the system. See "Opening the System" on page 46.

Disconnect the control panel cables. See Figure 3-20.

Using a #2 Phillips screwdriver, remove the two screws that secure the control panel assembly to the chassis. See Figure 3-20.

Carefully lift the back of the control panel assembly to clear the chassis mounting studs, and remove the assembly from the system.

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Figure 3-20. Installing and Removing the Control Panel Assembly

1 control panel assembly 2 screws (2) 3 cables

4 mounting holes (2)

Installing the Control Panel Assembly

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Align the control panel assembly’s mounting holes with the chassis mounting holes. See Figure 3-20.

Using a #2 Phillips screwdriver, install the two screws that secure the control panel assembly to the chassis. See Figure 3-20.

Connect the control panel cables. See Figure 3-20.

Close the system. See "Closing the System" on page 47.

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System Board (Service-Only Procedure)

The system board and system board tray are removed and replaced as a single assembly.

Removing the System Board Assembly

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Open the system. See "Opening the System" on page 46.

Remove the cooling shroud. See "Removing the Cooling Shroud" on page 47.

Remove the heat sink and processor. See "Replacing the Processor" on page 71.

Remove the memory modules. See "Removing Memory Modules" on page 70.

NOTE: As you remove the memory modules, record the memory module socket locations to ensure proper

installation.

If applicable, disconnect the optical drive interface cable from the IDE connector on the system board. See Figure 6-2.

Disconnect the control-panel interface cable from the FP_CONN1 connector on the system board. See Figure 6-2.

Disconnect the hard-drive interface cables:

If a SAS controller is installed, disconnect the interface cable from the controller card.

If the system hard drives are connected to the integrated controller, disconnect the interface cables from the SATA_0 and SATA_1 connectors on the board. See Figure 6-2.

Remove all PCI expansion cards installed on the riser card. See "Removing an Expansion Card" on page 65.

Remove the riser card. See "Removing the Riser Card" on page 66.

Disconnect the chassis intrusion cable from the INTRUSION_SWITCH connector on the system board.

Disconnect the two power cables from the 12V and PWR_CONN connectors on the system board. See Figure 6-2.

Pull up on the plunger that secures the system board tray to the chassis floor. See Figure 3-21.

Using the tab on the system board tray, slide the system board forward (toward the front of the system) and lift the assembly up and out of the chassis. See Figure 3-21.

Lay the system board tray down on a smooth, nonconductive work surface.

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Figure 3-21. Installing and Removing the System Board

1 plunger 2 system board 3 system board tray

Installing the System Board Assembly

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Unpack the new system board assembly.

Align the system board tray so that the tabs on the chassis floor slide into the notches in the system board tray.

Slide the system board tray backward until it stops.

Press down on the plunger that secures the system board tray to the chassis. See Figure 3-21.

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Connect the two power cables to the 12V and PWR_CONN connectors on the system board. See Figure 6-2.

Connect the chassis intrusion cable to the INTRUSION_SWITCH connector on the system board.

Install the riser card. See "Installing the Riser Card" on page 67.

Using a #2 Phillips screwdriver, tighten the two screws that secure the riser card to the system board.

Install any PCI expansion cards that you removed. See "Installing an Expansion Card" on page 63.

Connect the hard-drive interface cables:

If you installed a SAS controller, reconnect the interface cable to the controller card.

If your configuration uses the integrated controller, reconnect the hard drive 0 interface cable to the SATA_0 connector and the hard drive 1 interface cable to the SATA_1 connector on the system board. See Figure 6-2 for the location of the SATA connectors.

Install the processor and heat sink. See "Replacing the Processor" on page 71.

Install the memory modules. See "Installing Memory Modules" on page 69.

NOTE: Install the memory modules as noted in step 3 of the procedure in "Removing the System Board

Assembly" on page 75.

Connect the control-panel interface cable to the FP_CONN1 connector on the system board. See Figure 6-2 for the location of the FP_CONN1 connector.

If applicable, connect the optical drive interface cable to the IDE connector on the system card. See Figure 6-2 for the location of the IDE connector.

Install the cooling shroud. See "Installing the Cooling Shroud" on page 48.

Close the system. See "Closing the System" on page 47.

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Troubleshooting Your System

Safety First—For You and Your System

To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation.

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of

the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

Start-Up Routine

Look and listen during the system's start-up routine for the indications described in Table 4-1.

Table 4-1. Start-Up Routine Indications

Look/listen for: Action

An error message displayed on the monitor.

System status and diagnostic indicators See "Front-Panel Features and Indicators" on page 11 and

Alert messages from the systems management software.

The monitor's power indicator. See "Troubleshooting the Video Subsystem" on page 81.

The keyboard indicators. See "Troubleshooting the Keyboard" on page 81.

The USB diskette drive activity indicator. See "Troubleshooting a USB Device" on page 83.

The USB CD drive activity indicator. See "Troubleshooting a USB Device" on page 83.

The optical drive activity indicator. See "Troubleshooting an Optical Drive" on page 89.

The hard-drive activity indicator. See "Troubleshooting a Hard Drive" on page 90.

An unfamiliar constant scraping or grinding sound when you access a drive.

See "System Messages" on page 15.

"Diagnostics Indicator Codes" on page 22.

See the systems management software documentation.

See

"Getting Help

" on page 103

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Checking the Equipment

This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse. Before you perform any of the procedures, see "Troubleshooting External Connections" on page 81.

Troubleshooting IRQ Assignment Conflicts

Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To avoid this type of conflict, see the documentation for each PCI device for specific IRQ requirements. Table 4-2 lists the IRQ assignments.

Table 4-2. IRQ Assignment Defaults

IRQ Line Assignment

IRQ0 System timer

IRQ1 Keyboard controller

IRQ2 Interrupt controller 1 to enable IRQ8 through IRQ15

IRQ3 Available

IRQ4 Serial port 1 (COM1 and COM3)

IRQ5 Available

IRQ6 Available

IRQ7 Available

IRQ8 Real-time clock

IRQ9 ACPI functions (used for power management)

IRQ10 Available

IRQ11 Available

IRQ12 PS/2 mouse port (available if the mouse is disabled through the System Setup

program)

IRQ13 Math coprocessor

IRQ14 IDE optical drive controller (available if IDE CDROM controller is disabled through

the System Setup program)

IRQ15 Reserved (available if IDE CDROM controller is disabled through the System Setup

program)

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Troubleshooting External Connections

Loose or improperly connected cables are the most likely source of problems for the system, monitor, and other peripherals (such as a printer, keyboard, mouse, or other external device). Ensure that all external cables are securely attached to the external connectors on your system. See Figure 1-1 for the front-panel connectors and Figure 1-2 for the back-panel connectors on your system.

Troubleshooting the Video Subsystem

Problem

• Monitor is not working properly.

• Video memory is faulty.

Action

Check the system and power connections to the monitor.

Determine whether the system has monitors attached to both the front and rear video connectors.

The system supports only one monitor attached to either the front or rear video connector. When a monitor is connected to the front panel, and the back-panel video connector is disabled.

If two monitors are attached to the system, disconnect one monitor. If the problem is not resolved, continue to the next step.

Check the system and power connections to the monitor.

Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 93.

If the tests run successfully, the problem is not related to video hardware.

If the tests fail, see "Getting Help" on page 103.

Troubleshooting the Keyboard

Problem

• System message indicates a problem with the keyboard.

• Keyboard is not functioning properly.

Action

Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 93.

Press each key on the keyboard, and examine the keyboard and its cable for signs of damage.

Swap the faulty keyboard with a working keyboard.

If the problem is resolved, replace the faulty keyboard. See "Getting Help" on page 103.

If the problem is not resolved, see "Getting Help" on page 103.

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Troubleshooting the Mouse

Problem

• System message indicates a problem with the mouse.

• Mouse is not functioning properly.

Action

Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 93.

If the test fails, continue to the next step.

Examine the mouse and its cable for signs of damage.

Swap the faulty mouse with a working mouse.

If the problem is resolved, replace the faulty mouse. See "Getting Help" on page 103.

If the problem is not resolved, see "Getting Help" on page 103.

Troubleshooting Basic I/O Functions

Problem

• Error message indicates a problem with a serial port.

• Device connected to a serial port is not operating properly.

Action

Enter the System Setup program and ensure that the serial port is enabled. See "Using the System Setup Program" on page 29.

If the problem is confined to a particular application, see the application documentation for specific port configuration requirements that the program may require.

Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 93.

If the tests run successfully but the problem persists, see "Troubleshooting a Serial I/O Device" on page 82.

Troubleshooting a Serial I/O Device

Problem

• Device connected to the serial port is not operating properly.

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Action

Turn off the system and any peripheral devices connected to the serial port.

Swap the serial interface cable with a working cable, and turn on the system and the serial device.

If the problem is resolved, replace the interface cable. See "Getting Help" on page 103.

Turn off the system and the serial device, and swap the device with a comparable device.

Turn on the system and the serial device.

If the problem is resolved, replace the serial device. See "Getting Help" on page 103.

If the problem persists, see "Getting Help" on page 103.

Troubleshooting a USB Device

Problem

• System message indicates a problem with a USB device.

• Device connected to a USB port is not operating properly.

Action

Enter the System Setup program, and ensure that the USB ports are enabled. See "Using the System Setup Program" on page 29.

Turn off the system and any USB devices.

Disconnect the USB devices, and connect the malfunctioning device to the other USB connector.

Turn on the system and then turn on the reconnected device.

If the problem is resolved, the USB connector might be defective. See "Getting Help" on page 103.

If possible, swap the interface cable with a working cable.

If the problem is resolved, replace the interface cable. See "Getting Help" on page 103.

Turn off the system and the USB device, and swap the device with a comparable device.

Turn on the system and the USB device.

If the problem is resolved, replace the USB device. See "Getting Help" on page 103.

If the problem persists, see "Getting Help" on page 103.

Troubleshooting a NIC

Problem

• NIC cannot communicate with network.

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Action

Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 93.

Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 15.

• If the link indicator does not light, check all cable connections.

• If the activity indicator does not light, the network driver files might be damaged or missing.

Remove and reinstall the drivers if applicable. See the NIC's documentation.

• Change the autonegotiation setting, if possible.

• Use another connector on the switch or hub.

If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card.

Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation.

Enter the System Setup program and confirm that the NICs are enabled. See "Using the System Setup Program" on page 29.

Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed. See the network equipment documentation.

Ensure that all network cables are of the proper type and do not exceed the maximum length.

Responding to a Systems Management Software Alert Message

Systems management software monitors critical system voltages and temperatures, fans, and hard drives in the system. Alert messages appear in the see the systems management software documentation.

Alert Log

window. For information about the

Alert Log

window,

Troubleshooting a Wet System

Problem

• Liquid spilled on the system.

• Excessive humidity.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening the System" on page 46.

Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 65.

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Let the system dry thoroughly for at least 24 hours.

Close the system. See "Closing the System" on page 47.

Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

If the system does not start properly, see "Getting Help" on page 103.

If the system starts properly, shut down the system and reinstall all of the expansion cards that you removed. See "Installing an Expansion Card" on page 63.

Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 93.

If the tests fail, see "Getting Help" on page 103.

Troubleshooting a Damaged System

Problem

• System was dropped or damaged.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Open the system. See "Opening the System" on page 46.

Ensure that the following components are properly installed:

• Expansion cards

• Power supplies

•Fans

Ensure that all cables are properly connected.

Close the system. See "Closing the System" on page 47.

Run the system board tests in the system diagnostics. See "Running the System Diagnostics" on page 93.

If the tests fail, see "Getting Help" on page 103.

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Troubleshooting the System Battery

Problem

• System message indicates a problem with the battery.

• System Setup program loses system configuration information.

• System date and time do not remain current.

NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system

configuration information. This situation is caused by a defective battery.

Action

Re-enter the time and date through the System Setup program. See "Using the System Setup Program" on page 29.

Turn off the system and disconnect it from the electrical outlet for at least one hour.

Reconnect the system to the electrical outlet and turn on the system.

Enter the System Setup program.

If the date and time are not correct in the System Setup program, replace the battery. See "System Battery" on page 49.

If the problem is not resolved by replacing the battery, see "Getting Help" on page 103.

NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate

normally except for the time kept in the System Setup program, the problem may be caused by software rather than by a defective battery.

Troubleshooting the Power Supply

Problem

• System-status indicators are amber.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on page 93.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening the System" on page 46.

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Ensure that the power supply is properly installed by removing and reinstalling it. See "Power Supply" on page 61.

If the problem persists, remove the faulty power supply. See "Removing the Power Supply" on page 61.

Install a new power supply. See "Installing the Power Supply" on page 62.

If the problem persists, see "Getting Help" on page 103.

Troubleshooting System Cooling Problems

Problem

• Systems management software issues a fan-related error message.

Action

Ensure that none of the following conditions exist:

• Ambient temperature is too high.

• External airflow is obstructed.

• Cables inside the system obstruct airflow.

• An individual cooling fan has failed. See "Troubleshooting a Fan" on page 87.

Troubleshooting a Fan

Problem

• System-status indicator is amber.

• Systems management software issues a fan-related error message.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Run the appropriate diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 93.

Open the system. See "Opening the System" on page 46.

Ensure that the faulty fan's power cable is firmly attached to the fan power connector. See "Fan Assembly" on page 57.

NOTE: Wait 30 seconds for the system to recognize the fan and determine whether it is working properly.

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If the problem is not resolved, install a new fan. See "Fan Assembly" on page 57.

If the replacement fan is working properly, close the system. See "Closing the System" on page 47.

If the replacement fan does not operate, see "Getting Help" on page 103.

Troubleshooting System Memory

Problem

• Faulty memory module.

• Faulty system board.

• Diagnostic indicator code indicates a problem with system memory.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

If the system is operational, run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 93.

If diagnostics indicates a fault, follow the corrective action(s) provided by the diagnostic program. If the problem is not resolved or if the system is not operational, proceed to step 2.

Turn off the system and attached peripherals, unplug the system from the power source and press the power button, and reconnect the system to power.

Turn on the system and attached peripherals and, as the system boots, note the messages on the screen.

If the amount of system memory detected during POST does not match the amount of memory installed, proceed to the next step.

If an error message appears, go to step 12.

Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" on page 29.

If the amount of memory installed matches the system memory setting, go to step 12.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening the System" on page 46.

Ensure that the memory banks are populated correctly. See "Memory Module Installation Guidelines" on page 68.

If the memory modules are populated correctly, continue to the next step.

Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 69.

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Close the system. See "Closing the System" on page 47.

Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.

Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" on page 29. If the amount of memory installed still does not match the system memory setting, proceed to the next step.

Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.

Open the system. See "Opening the System" on page 46.

NOTE: Several configurations for the memory modules exist; see "Memory Module Installation Guidelines" on

page 68.

If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the module. Otherwise, swap the memory module in socket 1 with a module of the same type and capacity that is known to be good. See "Installing Memory Modules" on page 69.

Close the system. See "Closing the System" on page 47.

Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.

As the system boots, observe any error message that appears and the diagnostic indicators on the front of the system.

If the memory problem is still indicated, repeat step 12 through step 17 for each memory module installed until the faulty memory module is replaced.

If the problem persists after all memory modules have been checked, see "Getting Help" on page 103.

Troubleshooting an Optical Drive

Problem

• System cannot read data from a CD or DVD.

• Optical drive indicator does not blink during boot.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Try using a different CD or DVD in the optical drive.

Enter the System Setup program and ensure that the drive’s IDE controller is enabled. See "Using the System Setup Program" on page 29.

Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 93.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening the System" on page 46.

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Ensure that the interface cable is securely connected to the optical drive and to the controller.

Ensure that a power cable is properly connected to the drive.

Close the system. See "Closing the System" on page 47.

Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

If the problem is not resolved, see "Getting Help" on page 103.

Troubleshooting a Hard Drive

Problem

• Device driver error.

• One or more hard drives not recognized by the system.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up

all files on the hard drive.

Run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on page 93.

Depending on the results of the diagnostics test, proceed as needed through the following steps.

If you are experiencing problems with multiple hard drives, skip to step 5. For a problem with a single hard drive, continue to the next step.

If your system has a SAS RAID controller, perform the following steps.

Restart the system and press <Ctrl><R> to enter the host adapter configuration utility program.

See the documentation supplied with the host adapter for information about the configuration utility.

Ensure that the hard drive has been configured correctly for the RAID.

Exit the configuration utility and allow the system to boot to the operating system.

Ensure that the required device drivers for your SAS controller card or SAS RAID controller are installed and are configured correctly. See the operating system documentation for more information.

Check the System Setup program to verify that the SAS controller is enabled and the hard drives connected to the controller are detected.

Check the cable connections inside the system:

Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

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Open the system. See "Opening the System" on page 46.

Verify that the cable connections between the hard drive(s) and the drive controller are correct, whether the connections are to the SATA connectors on the system board, a SAS expansion card, or a SAS RAID controller.

Verify that the SAS or SATA cables are securely seated in their connectors.

Close the system. See "Closing the System" on page 47.

Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

If the problem persists,

see "Getting Help

" on page 103

Troubleshooting Expansion Cards

NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the

expansion card.

Problem

• Error message indicates a problem with an expansion card.

• Expansion card performs incorrectly or not at all.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 93.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening the System" on page 46.

Ensure that each expansion card is firmly seated in its connector. See "Installing an Expansion Card" on page 63.

Close the system. See "Closing the System" on page 47.

Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

If the problem persists, go to the next step.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening the System" on page 46.

Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 65.

Close the system. See "Closing the System" on page 47.

Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

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Run the appropriate online diagnostic test.

If the tests fail, see "Getting Help" on page 103.

For each expansion card you removed in step 9, perform the following steps:

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening the System" on page 46.

Reinstall one of the expansion cards.

Close the system. See "Closing the System" on page 47.

Run the appropriate diagnostic test.

If the tests fail, see "Getting Help" on page 103.

Troubleshooting the Microprocessor

Problem

• Error message indicates a microprocessor problem.

• A heat sink is not installed for the processor.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on page 93.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening the System" on page 46.

Ensure that the processor and heat sink are properly installed. See "Replacing the Processor" on page 71.

Close the system. See "Closing the System" on page 47.

Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

If the problem persists, see "Getting Help" on page 103.

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Running the System Diagnostics

If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.

Using Dell PowerEdge Diagnostics

To assess a system problem, first use the online Dell® PowerEdge® Diagnostics. Dell PowerEdge Diagnostics is a suite of diagnostic programs, or test modules, that include diagnostic tests on chassis and storage components such as hard drives, physical memory, communications and printer ports, NICs, CMOS, and more. If you are unable to identify the problem using the PowerEdge Diagnostics, then use the system diagnostics.

The files required to run PowerEdge Diagnostics for systems running supported Microsoft and Linux operating systems are available at system. For information about using diagnostics, see the

support.dell.com

Dell PowerEdge Diagnostics User's Guide

and on the CDs that came with your

System Diagnostics Features

The system diagnostics provides a series of menus and options for particular device groups or devices. The system diagnostics menus and options allow you to:

• Run tests individually or collectively.

• Control the sequence of tests.

• Repeat tests.

• Display, print, or save test results.

• Temporarily suspend testing if an error is detected or terminate testing when a user-defined error limit is reached.

• View help messages that briefly describe each test and its parameters.

• View status messages that inform you if tests are completed successfully.

• View error messages that inform you of problems encountered during testing.

Windows®

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When to Use the System Diagnostics

If a major component or device in the system does not operate properly, component failure may be indicated. As long as the microprocessor and the system's input/output devices (monitor, keyboard, and diskette drive) are functioning, you can use the system diagnostics to help identify the problem.

Running the System Diagnostics

The system diagnostics can be run either from the utility partition on your hard drive or from removable bootable media. You can create this media using the CDs that came with your system

diagnostic utility that you can download from support.dell.com.

NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause

invalid results or error messages. In addition, use only the program that came with your system (or an updated version of that program).

From the Utility Partition

As the system boots, press <F10> during POST.

From the utility partition main menu under

Run System Utilities

, select

From Removable Bootable Media

You can create a bootable diagnostic partition on a recordable CD, a USB flash drive, or on diskettes using the CDs that came with your system, or the diagnostic utility that you can download from support.dell.com.

Insert a recordable CD, USB flash drive, or writable diskette into your system.

Run the self-extracting diagnostic utility package from the diagnostic CD that came with your system or the file you downloaded from

Run the diagnostic utility and follow the on-screen instructions to create the diagnostic partition on the removable media.

Restart the system, enter the System Setup program, and set the removable media type as the default boot device.

See "Using the System Setup Program" on page 29

support.dell.com

for instructions.

or from the

Run System Diagnostics

Ensure that the removable bootable media is inserted or attached to the system and reboot the system.

If the system fails to boot, see "Getting Help" on page 103.

When you start the system diagnostics, a message is displayed indicating that the diagnostics are initializing. Then the tests, or to exit the system diagnostics.

NOTE: Before you read the rest of this section, start the system diagnostics so that you can see the utility on your

screen.

94 Running the System Diagnostics

Diagnostics

menu appears. This menu allows you to run all or specific diagnostics

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System Diagnostics Testing Options

Click the testing option in the options.

Table 5-1. System Diagnostics Testing Options

Testing Option Function

Express Test Performs a quick check of the system. This option runs device tests

Extended Test Performs a more thorough check of the system. This test can take an

Custom Test Tests a particular device.

Information Displays test results.

Main Menu

that do not require user interaction. Use this option to quickly identify the source of your problem.

hour or longer.

window. Table 5-1 provides a brief explanation of testing

Using the Custom Test Options

When you select to select the device(s) to be tested, select specific options for testing, and view the test results.

Selecting Devices for Testing

The left side of the or by module, depending on the option you select. Click the components. Click its components, selects all of the components of the device for testing.

Custom Test

Customize

(+)

on any component to view the tests that are available. Clicking a device, rather than

in the

Main Menu

window lists devices that can be tested. Devices are grouped by device type

window, the

(+)

Customize

next to a device or module to view its

window appears and allows you

Selecting Diagnostics Options

Use the

Diagnostics Options

•

Non-Interactive Tests Only

•

Quick Tests Only

run when you select this option.

•

Show Ending Timestamp

•

Test Iterations

Log output file pathname

•

— When checked, runs only the quick tests on the device. Extended tests will not

— Selects the number of times the test is run.

area to select how you want to test a device. You can set the following options:

— When checked, time stamps the test log.

— When checked, runs only tests that require no user intervention.

— When checked, enables you to specify where the test log file is saved.

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Viewing Information and Results

The tabs in the tabs are available:

•

Results

•

Errors

Help

•

Configuration

•

Parameters

Customize

— Displays the test that ran and the result.

— Displays any errors that occurred during the test.

— Displays information about the currently selected device, component, or test.

— If applicable, displays parameters that you can set for the test.

window provide information about the test and the test results. The following

— Displays basic configuration information about the currently selected device.

96 Running the System Diagnostics

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Jumpers and Connectors

This section provides specific information about the system jumpers and describes the connectors on the various boards in the system.

System Board Jumpers

Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the jumper settings.

Figure 6-1. System Board Jumpers

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Table 6-1. System Board Jumper Settings

Jumper Setting Description

NVRAM_CLR (default) The configuration settings in NVRAM are retained at system

boot.

The configuration settings in NVRAM are cleared at next system boot.

PWRD_EN (default) The password feature is enabled.

The password feature is disabled.

System Board Connectors

See Figure 6-2 and Table 6-2 for the location and description of the system board connectors.

Figure 6-2. System Board Connectors

12 111510

9 8

4 5 6 7

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Table 6-2. System Board Connectors

Item Connector Description

1 PROC Processor socket

2 12V power supply connector

3 PWR_CONN power supply connector

4 DIMM 1 Memory module

5 DIMM 3 Memory module

6 DIMM 2 Memory module

7 DIMM 4 Memory module

8 FAN Power connector for the fans

9 BATTERY Connector for the 3.0 V coin battery

10 SATA_0 Connector for the SATA 0 hard drive

11 SATA_1 Connector for the SATA 1 hard drive

12 PCI FAN Connector for the PCI fan

13 FP_CONN1 Control panel interface connector

14 IDE Optical drive interface connector

15 HD_ACT Hard drive activity connector (expansion controller)

16 INTRUSION_SWITCH Connector for the chassis intrusion switch

17 I2C HEADER Remote access controller connector

18 BMC PROG Remote access controller connector

19 RISER_CONN1 Riser card interface connector

Riser Card Connectors

The system is available with either a PCIe riser card or a PCI-X/PCIe riser card. See Figure 6-3 and Figure 6-4 for the location and description of the expansion-card slots on the two riser cards.

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Figure 6-3. PCIe Riser Card Connectors

1 slot 1, PCIe x4-lane (x8-lane

connector)

Figure 6-4. PCI-X/PCIe Riser Card Connectors

1 slot 1, PCI-X 64-bit 133 MHz

(3.3 V)

2 slot 2, PCIe x8-lane

2 slot 2, PCIe x8-lane 3 system management

100 Jumpers and Connectors

Dell PowerEdge 860 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Hardware Owner’s Manual

Contents

About Your System

Other Information You May Need

Accessing System Features During Startup

Front-Panel Features and Indicators

Back-Panel Features and Indicators

Connecting External Devices

NIC Indicator Codes

System Messages

Diagnostics Indicator Codes

System Beep Codes

Warning Messages

Diagnostics Messages

Alert Messages

Using the System Setup Program

Entering the System Setup Program

Responding to Error Messages

Using the System Setup Program

System Setup Options

Main Screen

CPU Information Screen

Integrated Devices Screen

Console Redirection Screen

System Security Screen

Exit Screen

System and Setup Password Features

Using the System Password

Using the Setup Password

Disabling a Forgotten Password

Baseboard Management Controller Configuration

Entering the BMC Setup Module

BMC Setup Module Options

Installing System Components

Recommended Tools

Inside the System

Opening and Closing the System

Removing the Bezel

Installing the Bezel

Opening the System

Closing the System

Cooling Shroud

Removing the Cooling Shroud

Installing the Cooling Shroud

System Battery

Replacing the System Battery

Optical Drive

Removing the Optical Drive

Installing the Optical Drive

Configuring the Boot Drive

Hard Drives

Removing a Hard Drive

Installing a Hard Drive

Installing a SAS Controller Card

Fan Assembly

Removing the Fan Assembly

Installing the Fan Assembly

Optional PCI Fan Assembly

Removing the PCI Fan Assembly

Installing the PCI Fan Assembly

Power Supply

Removing the Power Supply

Installing the Power Supply

Expansion Cards

Installing an Expansion Card

Removing an Expansion Card

Riser Card

Removing the Riser Card

Installing the Riser Card

System Memory

Memory Module Installation Guidelines

Installing Memory Modules

Removing Memory Modules

Processor

Replacing the Processor

Control Panel Assembly (Service-Only Procedure)