Dell PowerEdge 860 User Manual

Dell™ PowerEdge™ 860 Systems

Hardware Owner’s Manual

www.dell.com | support.dell.com

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

____________________

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, P owerV ault, P owerApp,

PowerConnect, and XPS are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft, MS-DOS, Windows, and Windows Server are registered trademarks of Microsoft Corporation; Red Hat is a registered trademark of Red Hat, Inc.; SUSE is a re gistered trademark of Novell, Inc.; UNIX is a registered trademark of The Open Group in the United States and other countries; EMC is a registered trademark of EMC Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

June 2006 P/NGJ055 Rev. A00

1 About Your System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Other Information You May Need . . . . . . . . . . . . . . . . . . . . . . . . . 9

Accessing System Features During Startup

Front-Panel Features and Indicators

Back-Panel Features and Indicators

Connecting External Devices

NIC Indicator Codes

System Messages

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Diagnostics Indicator Codes

System Beep Codes

Warning Messages

Diagnostics Messages

Alert Messages

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

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2 Using the System Setup Program . . . . . . . . . . . . . . . . . . 29

Entering the System Setup Program . . . . . . . . . . . . . . . . . . . . . . . 29

Responding to Error Messages Using the System Setup Program

System Setup Options

Main Screen

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CPU Information Screen Integrated Devices Screen Console Redirection Screen System Security Screen Exit Screen

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System and Setup Password Features

Using the System Password Using the Setup Password

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Contents 3

Disabling a Forgotten Password. . . . . . . . . . . . . . . . . . . . . . . . . 40

Baseboard Management Controller Configuration

Entering the BMC Setup Module BMC Setup Module Options

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3 Installing System Components . . . . . . . . . . . . . . . . . . . . 43

Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Inside the System

Opening and Closing the System

Removing the Bezel Installing the Bezel Opening the System Closing the System

Cooling Shroud

Removing the Cooling Shroud Installing the Cooling Shroud

System Battery

Replacing the System Battery

Optical Drive

Removing the Optical Drive Installing the Optical Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

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4 Contents

Configuring the Boot Drive

Hard Drives

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Removing a Hard Drive Installing a Hard Drive

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Installing a SAS Controller Card

Fan Assembly

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Removing the Fan Assembly Installing the Fan Assembly

Optional PCI Fan Assembly

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Removing the PCI Fan Assembly Installing the PCI Fan Assembly

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Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Removing the Power Supply Installing the Power Supply

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Expansion Cards

Installing an Expansion Card Removing an Expansion Card

Riser Card

Removing the Riser Card Installing the Riser Card

System Memory

Memory Module Installation Guidelines Installing Memory Modules Removing Memory Modules

Processor

Replacing the Processor

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Control Panel Assembly (Service-Only Procedure)

Removing the Control Panel Assembly Installing the Control Panel Assembly

System Board (Service-Only Procedure)

Removing the System Board Assembly Installing the System Board Assembly

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4 Troubleshooting Your System . . . . . . . . . . . . . . . . . . . . . 79

Safety First—For You and Your System . . . . . . . . . . . . . . . . . . . . . 79

Start-Up Routine

Checking the Equipment

Troubleshooting IRQ Assignment Conflicts Troubleshooting External Connections Troubleshooting the Video Subsystem Troubleshooting the Keyboard Troubleshooting the Mouse Troubleshooting Basic I/O Functions

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

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Contents 5

Troubleshooting a Serial I/O Device . . . . . . . . . . . . . . . . . . . . 82

Troubleshooting a USB Device Troubleshooting a NIC

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Responding to a Systems Management Software Alert Message

Troubleshooting a Wet System

Troubleshooting a Damaged System

Troubleshooting the System Battery

Troubleshooting the Power Supply

Troubleshooting System Cooling Problems

Troubleshooting a Fan

Troubleshooting System Memory

Troubleshooting an Optical Drive

Troubleshooting a Hard Drive

Troubleshooting Expansion Cards

Troubleshooting the Microprocessor

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5 Running the System Diagnostics . . . . . . . . . . . . . . . . . . . 93

Using Dell PowerEdge Diagnostics . . . . . . . . . . . . . . . . . . . . . . . 93

System Diagnostics Features

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6 Contents

When to Use the System Diagnostics

Running the System Diagnostics

From the Utility Partition

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From Removable Bootable Media

System Diagnostics Testing Options

Using the Custom Test Options

Selecting Devices for Testing

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Selecting Diagnostics Options Viewing Information and Results

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6 Jumpers and Connectors . . . . . . . . . . . . . . . . . . . . . . . . 97

System Board Jumpers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

System Board Connectors

Riser Card Connectors

Disabling a Forgotten Password

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7 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Obtaining Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Online Services AutoTech Service Automated Order-Status Service Support Service

Dell Enterprise Training and Certification

Problems With Your Order

Product Information

Returning Items for Warranty Repair or Credit

Before You Call

Contacting Dell

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Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Index

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Contents 7

8 Contents

About Your System

This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises. System conditions can be reported by any of the following:

• Front or back panel indicators

• System messages

• Diagnostic indicator codes

• Beep codes

• Warning messages

• Diagnostics messages

• Alert messages

This section describes each type of message, lists the possible causes, and provides steps to resolve any problems indicated by a message. The system indicators and features are illustrated in this section.

Other Information You May Need

CAUTION: The Product Information Guide provides important safety and regulatory information. Warranty

information may be included within this document or as a separate document.

• The

• CDs included with your system provide documentation and tools for configuring and managing

• Systems management software documentation describes the features, requirements, installation,

• Operating system documentation describes how to install (if necessary), configure, and use the

• Documentation for any components you purchased separately provides information to configure

Rack Installation Guide

describe how to install your system into a rack.

Getting Started Guide

technical specifications.

your system.

and basic operation of the software.

operating system software.

and install these options.

and

Rack Installation Instructions

provides an overview of system features, setting up your system, and

included with your rack solution

About Your System 9

• Updates are sometimes included with the system to describe changes to the system, software, and/or documentation.

NOTE: Always check for updates on support.dell.com and read the updates first because they often

supersede information in other documents.

• Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.

Accessing System Features During Startup

Table 1-1 describes keystrokes that may be entered during startup to access system features. If your operating system begins to load before you enter the keystroke, allow the system to finish booting, and then restart your system and try again.

Table 1-1. Keystrokes for Accessing System Features

Keystroke Description

<F2> Enters the System Setup program. See "Using the System Setup Program" on page 29.

<F10> Opens the utility partition, allowing you to run the system diagnostics. See "Running the

System Diagnostics" on page 94.

<Ctrl+E> Enters the Baseboard Management Controller (BMC) Management Utility, which allows

access to the system event log (SEL). See the BMC User’s Guide for more information on setup and use of BMC.

<Ctrl+C> Enters the SAS Configuration Utility. See your SAS adapter User’s Guide for more information.

<Ctrl+R> Enters the RAID configuration utility, which allows you to configure an optional RAID card.

For more information, see the documentation for your RAID card.

<Ctrl+S> Option is displayed only if you have PXE support enabled through the System Setup Program

(see "Integrated Devices Screen" on page 34). This keystroke allows you to configure NIC settings for PXE boot. For more information, see the documentation for your integrated NIC.

<Ctrl+D> If you have the optional Dell Remote Access Controller (DRAC), this keystroke allows access to

selected DRAC configuration settings. See the DRAC User’s Guide for more information on setup and use of DRAC.

10 About Your System

Front-Panel Features and Indicators

Figure 1-1

shows the controls, indicators, connectors, and features on the system front panel behind the optional bezel. (To remove the bezel, press the latch at the left end of the bezel. See "Opening the System

Figure 1-1. Front-Panel Features and Indicators

" on page 46.) Table 1-2 provides component descriptions.

About Your System 11

Table 1-2. Front-Panel Components

Item Component Icon Description

1 Power-on indicator, power

button

2 Diagnostic indicators (4) The diagnostic indicators aid in diagnosing and

3 USB connectors (2) Connect USB 2.0-compliant devices to the system.

The power button turns system power off and on.

NOTICE: If you turn off the system using the power

button and the system is running an ACPI-compliant operating system, the system can perform an orderly shutdown before power is turned off. If the power button is pressed for more than 4 seconds, the system power will turn off regardless of the current operating system state. If the system is not running an ACPI-compliant operating system, power is turned off immediately after the power button is pressed.

The power button is enabled in the System Setup program. When disabled, the button can only turn the system power on. For more information, see "Using the System Setup Program" on page 29 and the operating system's documentation.

The power-on indicator lights or blinks to indicate the status of power to the system.

The power-on indicator lights when the system is on. The indicator is off when the system is off and power is disconnected from the system. The indicator blinks when the system is on but in standby state, or when the system is off but is still connected to the power source.

To exit from the standby state, briefly press the power button.

troubleshooting the system. For more information, see your Hardware Owner’s Manual.

4 Hard-drive activity indicator The green hard-drive activity indicator flashes when the

hard drives are in use.

5 Video connector Connects a monitor to the system.

12 About Your System

Table 1-2. Front-Panel Components (continued)

Item Component Icon Description

6 System status indicator The blue system status indicator lights up during

normal system operation.

The amber system status indicator flashes when the system needs attention due to a system problem.

7 System identification button You can use the system identification buttons on the

front and back panels to locate a particular system within a rack. When one of these buttons is pushed, the blue system status indicators on the front and back panels blink until one of the buttons is pushed again.

You can also use the systems management software to cause the indicators to flash to identify a particular system.

8 Hard drive 1 Optional 3.5-inch SAS or SATA hard drive.

9 Hard drive 0 A 3.5-inch SAS or SATA hard drive.

10 Optical drive Optional.

11 Bezel Optional

12 NMI button The NMI button is used to troubleshoot software and

device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.

About Your System 13

Back-Panel Features and Indicators

Figure 1-2 shows the controls, indicators, and connectors located on the system's back panel.

Figure 1-2. Back-Panel Features and Indicators

324 67 101

1 power supply connector 2 keyboard connector 3 mouse connector

4 USB connectors (2) 5 Kensington lock 6 serial connector

7 video connector 8 NIC1 connector 9 NIC2 connector

10 expansion slots (2) 11 system status indicator 12 system identification button

895

Connecting External Devices

When connecting external devices to your system, follow these guidelines:

• Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions.

14 About Your System

• Always attach an external device while your system and the device are turned off. Next, turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise).

See "Using the System Setup Program" on page 29 for information about enabling, disabling, and configuring I/O ports and connectors.

NIC Indicator Codes

Each NIC on the back panel has an indicator that provides information on network activity and link status. See Figure 1-3. Table 1-3 lists the NIC indicator codes.

Figure 1-3. NIC Indicators

1 link indicator 2 activity indicator

Table 1-3. NIC Indicator Codes

Indicator Indicator Code

Link and activity indicators are off. The NIC is not connected to the network.

Link indicator is green. The NIC is connected to a valid link partner on the network.

Activity indicator is blinking yellow. Network data is being sent or received.

System Messages

System messages appear on the screen to notify you of a possible problem with the system. Table 1-4 lists the system messages that can occur and the probable cause and corrective action for each message.

NOTE: If you receive a system message that is not listed in Table 1-4, check the documentation for the application

that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

About Your System 15

Table 1-4. System Messages

Message Causes Corrective Actions

Amount of available memory limited to 256MB

Attempting to update Remote Configuration.

Please wait....

BIOS Update Attempt Failed!

Caution! NVRAM_CLR jumper is installed on system board.

Data error The diskette drive or hard drive

Decreasing available memory

Diskette read failure Faulty or improperly inserted diskette. Replace the diskette. Diskette subsystem reset

failed

Drive not ready Diskette missing or improperly

The OS Install Mode option in the System Setup program is set to On. This limits the amount of available memory to 256 MB because some operating systems will not complete installation with more than 2 GB of system memory.

Remote Configuration is in progress. Wait until the process is complete.

Remote BIOS update attempt failed. Retry the BIOS update. If the problem

NVRAM_CLR jumper is installed. Check the System Setup configuration

cannot read the data.

One or more memory modules might be improperly seated or faulty.

Faulty diskette drive or optical drive controller.

inserted in diskette drive.

After the operating system is installed, enter the System Setup program and set the OS Install Mode option to Off. See your Hardware Owner’s Manual for details.

persists, see "Getting Help" on page 103.

settings. See

Program

NVRAM_CLR jumper. See Figure 6-1 for jumper locations.

For the operating system, run the appropriate utility to check the file structure of the diskette drive or hard drive.

See your operating system documentation for information on running these utilities.

Reinstall the memory modules and, if necessary, replace them. See "System Memory" on page 67.

See "Troubleshooting System Memory" on page 88.

Ensure that the diskette drive and optical drive cables are properly connected. See "Troubleshooting a USB Device" on page 83 and "Troubleshooting an Optical Drive" on page 89. If the problem persists, see "Getting Help" on page 103.

Reinsert or replace the diskette.

"Using the System Setup

" on page 29. Remove the

16 About Your System

Table 1-4. System Messages (continued)

Message Causes Corrective Actions

Error: Incorrect memory configuration. Ensure

The installed memory modules are not matched pairs.

See "Memory Module Installation Guidelines" on page 68.

memory in slots DIMM1_A and DIMM1_B, DIMM2_A and DIMM2_B match identically in size, speed and rank.

Error: Remote Access Controller initialization failure.

Error 8602: Auxiliary device failure. Verify that mouse and keyboard

Faulty or improperly installed RAC. Ensure that the RAC is properly

installed. See "Troubleshooting Expansion Cards" on page 91.

Loose or improperly connected mouse or keyboard cable; faulty mouse or

Replace the mouse. If the problem persists, replace the keyboard.

keyboard.

are securely attached to correct connectors.

Gate A20 failure Faulty keyboard controller (faulty

See "Getting Help" on page 103.

system board).

General failure The operating system is unable to

carry out the command.

This message is usually followed by specific information. Take the appropriate action to resolve the problem.

IDE Primary drive 0 not found

Primary drive 0 set as Auto, no disk. Run the System Setup program to

correct the settings. See

System Setup Program

Invalid memory configuration detected. Potential for data corruption exists!

Unsupported DIMMs are installed in the system, or the memory configuration is incorrect.

Replace or reconfigure the DIMMs. See "System Memory" on page 67 for memory configuration guidelines, a list of supported DIMMs, and supported memory configurations.

Keyboard controller failure

Keyboard data line failure Keyboard failure Keyboard stuck key failure

Faulty keyboard controller (faulty system board).

Loose or improperly connected keyboard cable; faulty keyboard; faulty keyboard controller.

See "Getting Help" on page 103.

Ensure that the keyboard is properly connected. If the problem persists, replace the keyboard. If the problem persists, see "Getting Help" on page 103.

Keyboard fuse has failed. Keyboard fuse has failed. Replace the keyboard.

Faulty system board. If the problem persists, the system board

is faulty. See "Getting Help" on page 103.

Manufacturing mode

System is incorrectly configured.

detected

"Using the

" on page 29.

About Your System 17

Table 1-4. System Messages (continued)

Message Causes Corrective Actions

Memory address line failure at

value

expecting

Memory double word logic failure at

value

expecting

Memory odd/even logic failure at to

end address

Memory write/read failure

address

at expecting

Memory tests terminated by keystroke

No boot device available The system cannot find the diskette or

No boot sector on hard-disk drive

No timer tick interrupt A chip on the system board might be

address

start address

, read

value

, read

value

, read

value

Faulty or improperly installed memory modules, or faulty system board.

The spacebar was pressed during POST to terminate the memory test.

hard drive.

The system configuration information in the System Setup program might be incorrect.

malfunctioning.

Ensure that all memory modules are properly installed. See "Troubleshooting System Memory" on page 88. If the problem persists, see "Getting Help" on page 103.

Information only.

If the diskette drive is your boot device, ensure that a bootable disk is in the drive.

If the hard drive is your boot device, ensure that the hard drive is installed, properly seated, and partitioned as a boot device.

Enter the System Setup program and verify the boot sequence information. See your Hardware Owner’s Manual for details.

Enter the System Setup program and verify the system configuration information for the hard drive. See your Hardware Owner’s Manual for details.

If the message continues to appear after verifying the information in the System Setup program, the operating system might have been corrupted. operating system. See your operating system documentation for reinstallation information.

Run the system diagnostics. See "Running the System Diagnostics" on page 93.

Reinstall the

18 About Your System

Table 1-4. System Messages (continued)

Message Causes Corrective Actions

Not a boot diskette The operating system is trying to boot

from a diskette that does not have a bootable operating system installed on it.

PCI BIOS failed to install PCI device BIOS (Option ROM)

checksum failure is detected during shadowing.

PCIe Degraded Link Width Error: Embedded

Bus# Expected Link Width is Actual Link Width is

PCIe Degraded Link Width Error: Slot

Expected Link Width is Actual Link Width is

PCIe Training Error: Embedded Bus#

PCIe Training Error: Slot

Plug & Play Configuration Error

Primary drive 0/1 configuration error

/Dev#nn/Func

Faulty or improperly installed PCIe card.

Faulty or improperly installed PCIe card in the specified slot number.

Faulty or improperly installed PCIe card.

Faulty or improperly installed PCIe card in the specified slot number.

Error encountered in initializing PCI device; faulty system board.

Faulty drive. Parameters failure. Ensure that the hard drive cables are

Insert a diskette that has a bootable operating system.

Ensure that all appropriate cables are securely connected to the expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 91.

Reseat the PCIe cards. See "Expansion Cards" on page 63. If the problem persists, see "Getting Help" on page 103.

Reseat the PCIe card in the specified slot number. See "Expansion Cards" on page 63. If the problem persists, see "Getting Help" on page 103.

Reseat the PCIe cards. See "Expansion Cards" on page 63. If the problem persists, see "Getting Help" on page 103.

Reseat the PCIe card in the specified slot number. See "Expansion Cards" on page 63. If the problem persists, see "Getting Help" on page 103.

Install the NVRAM_CLR jumper and reboot the system. See Figure 6-1 for jumper location. Check for a BIOS update. If the problem persists, see "Troubleshooting Expansion Cards" on page 91. If the problem persists, see "Getting Help" on page 103.

properly connected. See "Troubleshooting a Hard Drive" on page 90.

About Your System 19

Table 1-4. System Messages (continued)

Message Causes Corrective Actions

Primary drive 0/1 failure Faulty drive. INT13 call failure from

the drive.

Read fault Requested sector not found

Remote Configuration update attempt failed

ROM bad checksum =

SATA port 0/1 hard disk drive configuration error

SATA port 0/1 hard disk drive failure

SATA port 0/1 hard disk drive auto-sensing error

SATA Port 0/1 hard disk not found

Sector not found Seek error Seek operation failed

Shutdown failure Shutdown test failure. Ensure that all memory modules are

address

The operating system cannot read from the diskette or hard drive, the system could not find a particular sector on the disk, or the requested sector is defective.

System could not implement Remote Configuration request.

Faulty or improperly installed expansion card.

Faulty drive. Parameters failure. Ensure that the hard drive cables are

Faulty drive. INT13 call failure from the drive.

SATA Port0/1 set as Auto, no disk installed.

Faulty diskette or hard drive. See "Troubleshooting a USB Device" on

Ensure that the hard drive cables are properly connected. See "Troubleshooting a Hard Drive" on page 90.

Replace the diskette. Ensure that the diskette and hard-drive cables are properly connected. See "Troubleshooting a USB Device" on page 83, "Troubleshooting a Hard Drive" on page 90, or "Troubleshooting a Hard Drive" on page 90 for the appropriate drive(s) installed in your system.

Retry Remote Configuration.

Remove and reseat the expansion cards. See "Troubleshooting Expansion Cards" on page 91.

properly connected. See "Troubleshooting a Hard Drive" on page 90.

Ensure that the hard drive cables are properly connected. See "Troubleshooting a Hard Drive" on page 90.

Run the System Setup program to correct the settings. See "Using the System Setup Program" on page 29.

page 83, "Troubleshooting a Hard Drive" on page 90, or "Troubleshooting a Hard Drive" on page 90 for the appropriate drive installed in your system.

properly installed. See "Troubleshooting System Memory" on page 88. If the problem persists, see "Getting Help" on page 103.

20 About Your System

Table 1-4. System Messages (continued)

Message Causes Corrective Actions

The amount of system memory has changed.

The amount of tested memory is below the minimum system configuration. System halted!

Time-of-day clock stopped Faulty battery; faulty system board. See "Troubleshooting the System

Time-of-day not set please run SETUP program

Timer chip counter 2 failed

Unexpected interrupt in protected mode

Utility partition not available

Warning! No micro code update loaded for processor 0

Faulty memory module.

Information only, if you have changed the memory configuration.

Invalid memory configuration. See "Memory Module Installation

Faulty memory module. See "Troubleshooting System Memory"

Incorrect Time or Date settings; faulty system battery.

Faulty system board. See "Getting Help" on page 103.

Faulty or improperly installed memory modules or faulty system board.

Utility partition is not available on the hard disk

Micro code update failed. Update the BIOS firmware. See "Getting

See "Troubleshooting System Memory" on page 88. If the problem persists, see "Getting Help" on page 103.

Guidelines" on page 68.

on page 88. If the problem persists, see "Getting Help" on page 103.

Battery" on page 86. If the problem persists, see "Getting Help" on page 103.

Check the Time and Date settings. See "Using the System Setup Program" on page 29. If the problem persists, see "Troubleshooting the System Battery" on page 86.

Ensure that all memory modules are properly installed. See "Memory Module Installation Guidelines" on page 68. If the problem persists, see "Troubleshooting System Memory" on page 88. If the problem persists, see "Getting Help" on page 103.

Create a utility partition on the boot hard drive. See the CDs that came with your system.

Help" on page 103.

About Your System 21

Table 1-4. System Messages (continued)

Message Causes Corrective Actions

Write fault Write fault on selected

drive

Faulty diskette, diskette drive, hard drive.

Replace the diskette. Ensure that the diskette drive and hard-drive cables are properly connected. See "Troubleshooting a USB Device" on page 83, "Troubleshooting a Hard Drive" on page 90, or "Troubleshooting a Hard Drive" on page 90 for the appropriate drive(s) installed in your system.

Diagnostics Indicator Codes

The four diagnostics indicators on the system front panel display error codes during system startup. Table 1-5 lists the causes and possible corrective actions associated with these codes.

Table 1-5. Diagnostic Indicator Codes

Code Causes Corrective Action

Possible processor failure. See "Troubleshooting the Microprocessor" on

page 92.

A B C D

= yellow = green = off

22 About Your System

Memory failure. See "Troubleshooting System Memory" on

page 88.

Possible expansion card failure.

Possible video card failure.

See "Troubleshooting Expansion Cards" on page 91.

Table 1-5. Diagnostic Indicator Codes (continued)

Code Causes Corrective Action

Diskette drive or hard drive failure.

A B C D

Possible USB failure. See "Troubleshooting a USB Device" on

Ensure that the diskette drive and hard-drive are properly connected. See "Installing a Hard Drive" on page 56 for information on the drives installed in your system.

page 83.

A B C D

No memory modules detected.

System board failure. See "Getting Help" on page 103.

Memory configuration error.

Possible system board resource and/or system board hardware failure.

Possible expansion card failure.

Other failure. Ensure that the optical drive and hard drives

See "Troubleshooting System Memory" on page 88.

See "Troubleshooting IRQ Assignment Conflicts" on page 80. If the problem persists, see "Getting Help" on page 103.

See "Troubleshooting Expansion Cards" on page 91.

are properly connected. See "Troubleshooting Your System" on page 79 for the appropriate drive installed in your system.

If the problem persists, see "Getting Help" on page 103.

= yellow = green = off

About Your System 23

Table 1-5. Diagnostic Indicator Codes (continued)

Code Causes Corrective Action

The system is in a normal operating condition after POST.

Information only.

A B C D

= yellow = green = off

System Beep Codes

If an error that cannot be reported on the screen occurs during POST, the system may emit a series of beeps that identifies the problem.

NOTE: If the system boots without a keyboard, mouse, or monitor attached, the system does not issue beep codes

related to those peripherals.

If a beep code is emitted, write down the series of beeps and then look it up in Figure 1-6. If you are unable to resolve the problem by looking up the meaning of the beep code, use system diagnostics to identify the possible cause. If you are still unable to resolve the problem, see "Getting Help" on page 103.

Table 1-6. System Beep Codes

Code Cause Corrective Action

1-1-2 CPU register test failure See "Troubleshooting the Microprocessor" on

page 92.

1-1-3 CMOS write/read failure; faulty

system board

1-1-4 BIOS error Reflash the BIOS.

1-2-1 Programmable interval-timer failure;

faulty system board

Faulty system board. See "Getting Help" on page 103.

24 About Your System

Table 1-6. System Beep Codes (continued)

Code Cause Corrective Action

1-2-2 DMA initialization failure See "Troubleshooting System Memory" on page 88.

1-2-3 DMA page register write/read failure

1-3-1 Main-memory refresh verification

failure

1-3-2 No memory installed

1-3-3 Chip or data line failure in the first

64 KB of main memory

1-3-4 Odd/even logic failure in the first

64 KB of main memory

1-4-1 Address line failure in the first 64 KB

of main memory

1-4-2 Parity failure in the first 64 KB of

main memory

1-4-3 Fail-safe timer test failure

1-4-4 Software NMI port test failure

2-1-1 through 2-4-4

3-1-1 Slave DMA-register failure Faulty system board. See "Getting Help" on

3-1-2 Master DMA-register failure

3-1-3 Master interrupt-mask register

3-1-4 Slave interrupt-mask register failure

3-2-2 Interrupt vector loading failure

3-2-4 Keyboard-controller test failure

3-3-1 CMOS failure

3-3-2 System configuration check failure

3-3-3 Keyboard controller not detected

3-3-4 Video memory test failure

3-4-1 Screen initialization failure

3-4-2 Screen-retrace test failure

3-4-3 Video ROM search failure

Bit failure in the first 64 KB of main memory

page 103.

failure

About Your System 25

Table 1-6. System Beep Codes (continued)

Code Cause Corrective Action

4-2-1 No timer tick Faulty system board. See "Getting Help" on

4-2-2 Shutdown test failure

4-2-3 Gate A20 failure

4-2-4 Unexpected interrupt in protected

mode

4-3-1 Improperly installed or faulty

memory modules

4-3-2 No memory modules installed in the

first memory module connector

4-3-3 Faulty system board Faulty system board. See "Getting Help" on

4-3-4 Time-of-day clock stopped See "Troubleshooting System Memory" on page 88.

4-4-1 Super I/O chip failure; faulty system

board

4-4-4 Cache test failure; faulty processor See "Troubleshooting the Microprocessor" on

page 103.

See "Troubleshooting Expansion Cards" on page 91.

See "Troubleshooting System Memory" on page 88.

Install a memory module in the first memory module connector. See "System Memory" on page 67.

page 103.

If the problem persists, see "Getting Help" on page 103.

Faulty system board. See "Getting Help" on page 103.

page 92.

Warning Messages

A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing (yes) or

n (no).

NOTE: Warning messages are generated by either the application or the operating system. For more information,

see the documentation that accompanied the operating system or application.

Diagnostics Messages

When you run system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist in "Getting Help" on page 103, and then follow the instructions in that section for obtaining technical assistance.

26 About Your System

Alert Messages

Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation.

About Your System 27

28 About Your System

Using the System Setup Program

After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference.

You can use the System Setup program to:

• Change the system configuration stored in NVRAM after you add, change, or remove hardware

• Set or change user-selectable options—for example, the time or date

• Enable or disable integrated devices

• Correct discrepancies between the installed hardware and configuration settings

Entering the System Setup Program

Turn on or restart your system.

Press <F2> immediately after you see the following message:

<F2> = System Setup

If your operating system begins to load before you press <F2>, allow the system to finish booting, and then restart your system and try again.

NOTE: To ensure an orderly system shutdown, see the documentation that accompanied your operating

system.

Responding to Error Messages

You can enter the System Setup program by responding to certain error messages. If an error message appears while the system is booting, make a note of the message. Before entering the System Setup program, see "System Messages" on page 15 for an explanation of the message and suggestions for correcting errors.

NOTE: After installing a memory upgrade, it is normal for your system to send a message the first time you

start your system.

Using the System Setup Program

Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program.

Using the System Setup Program 29

Table 2-1. System Setup Program Navigation Keys

Keys Action

Up arrow or <Shift><Tab> Moves to the previous field.

Down arrow or <Tab> Moves to the next field.

Spacebar, <+>, < right arrows

<Esc> Exits the System Setup program and restarts the

<F1> Displays the System Setup program

NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the

system.

–>, left and

Cycles through the settings in a field. In many fields, you can also type the appropriate value.

system if any changes were made.

's help file.

System Setup Options

Main Screen

When you enter the System Setup program, the main System Setup program screen appears (see Figure 2-1).

30 Using the System Setup Program

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