Dell P4317Q Service Manual

User’s Guide

Dell P4317Q

Model No.: P4317Q

Regulatory model: P4317Qc

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better

use of your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of

data if instructions are not followed.

WARNING: A WARNING indicates a potential for property damage, personal

injury or death.

_________________________

Information in this document is subject to change without notice.
© 2016 Dell Inc. All rights reserved.

Reproduction of these materials in any manner whatsoever without the written permission
of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.; Microsoft
and Windows are either trademarks or registered trademarks of Microsoft. Corporation in
the United States and/or other countries, Intel is a registered trademark of Intel Corporation
in the U.S. and other countries; and ATI is a trademark of Advanced Micro Devices, Inc.

Other trademarks and trade names may be used in this document to refer to either the
entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary
interest in trademarks and trade names other than its own.

2016 – 07 Rev. A01

Contents

About your monitor ................................................................ 5

Package contents ....................................................................................... 5

Product features ......................................................................................... 6

Monitor specifications ............................................................................... 7

Universal Serial Bus (USB) Interface .....................................................16

Identifying parts and controls ................................................................ 18

Plug and play capability ..........................................................................21

LCD monitor quality and pixel policy ...................................................21

Maintenance guidelines .......................................................................... 21

Setting up the monitor ......................................................... 22

Attaching the stand ..................................................................................22

Connecting your monitor ......................................................................23

Removing the monitor stand ................................................................. 27

Wall Mounting (Optional) .......................................................................27

Contents | 3

Operating your monitor ....................................................... 28

Power on the monitor .............................................................................28

Using the front panel controls ..............................................................28

Using the on-screen display (OSD) menu ......................................... 30

Setting up your monitor ..........................................................................45

Setting the maximum resolution ..........................................................45

Using tilt .................................................................................................... 46

Troubleshooting .................................................................... 47

Self-test ......................................................................................................47

Built-in diagnostics ................................................................................. 48

Common problems ................................................................................ 49

Product-specific problems .................................................................... 51

Universal Serial Bus (USB) specific problems .....................................52

Mobile high-definition link (MHL) specific problems .......................52

Appendix ....................................................................................................53

FCC notices (U.S. Only) and other regulatory information .............53

Contacting Dell .........................................................................................53

4 | Contents

About your monitor

Package contents

Your monitor ships with the components shown below. Ensure that you have
received all the components and Contacting Dell if something is missing.

NOTE: Some items may be optional and may not ship with your monitor. Some

features or media may not be available in certain countries.

NOTE: To set up with any other stand, please refer to the respective stand setup

guide for setup instructions.

Monitor

∞

Stand riser

∞

Stand base

∞

VESA cover

∞

Power cable (varies by

∞

countries)

HDMI cable

∞

About your monitor | 5

mDP to DP cable

∞

DP to DP cable

∞

USB 3.0 upstream cable

∞

(enables the USB ports on
the monitor)

Drivers and

∞

DellTM UltraSharp U2715H Monitor

Documentation Guide
Quick Setup Guide

∞

Safety and Regulatory

∞

Information

Product features

The Dell P4317Q flat panel display has an active matrix, Thin-Film Transistor (TFT),
Liquid Crystal Display (LCD), and LED backlight. The monitor features include:

107.98 cm (42.51 inch) viewable area display (measured diagonally). 3840 x 2160

∞

resolution, plus full-screen support for lower resolutions.
Plug and play capability if supported by your system.

∞

VGA and HDMI (MHL) and DP and mDP connectivity makes it simple and easy to

∞

connect with legacy and new system.
Build-in Speaker (8W x 2).

∞

On-Screen Display (OSD) adjustments for ease of set-up and screen

∞

optimization.
Software and documentation media includes an Information File (INF), Image

∞

Color Matching File (ICM), and product documentation.
Dell Display Manager Software included (in the CD shipped with the monitor).

∞

Support PIP and PBP Function.

∞

6 | About your monitor

Monitor specifications

Model P4317Q

Screen type Active matrix - TFT LCD
Panel type In-plane Switching
Viewable image
Bezel width

Diagonal

Horizontal, Active Area

Vertical, Active Area

Area
Pixel pitch 0.2451 x 0.2451 mm
Viewing angle (vertical

/ horizontal)
Brightness 350 cd/m² (typical),
Contrast ratio 1000 to 1 (typical)
Aspect Ratio 16:9
Display screen coating Anti-Glare with 2H hardness
Backlight Technology white LED edgelight system
Response time 8 ms
Color depth 1.06 Billion colors
PIP / PBP Yes
Connectivity 1 x DP 1.2

Audio output 8W x 2
Built in device - usb Upstream x 1

566.40 mm (22.30 in)

107.98 cm (42.51 in)

941.18 mm (37.05 in)

529.42 mm (20.84 in)

4982.80 cm2 (772.12 inch2)

178° / 178° (typical)

1 x mDP 1.2

2 x HDMI 1.4 (MHL)

1 x VGA

1 x USB 3.0 port - Upstream

4 x USB 3.0 port

1 x Audio Input

1 x Headphone Output

1 x RS232

Downstream x 4 (including one Charging Port)

About your monitor | 7

DDM compatibility Yes
Adjustability
Tilt -5° to 10°
Security Security lock slot (cable lock sold separately)

* 72% (CIE 1931), 82%(CIE 1976)

Resolution specifications

Model P4317Q

Horizontal scan range 30 kHz to 83 kHz (automatic)
Vertical scan range 56 Hz to 76 Hz (automatic)
Maximum preset

resolution

3840 x 2160 at 60 Hz (DP only)

Preset display modes

Display Mode Horizontal

Frequency

(kHz)

VESA, 720 x 400 31.5 70.1 28.3 -/+
VESA, 640 x 480 31.5 60.0 25.2 -/­VESA, 640 x 480 37.5 75.0 31.5 -/­VESA, 800 x 600 37.9 60.3 40.0 +/+

VESA, 800 x 600 46.9 75.0 49.5 +/+
VESA, 1024 x 768 48.4 60.0 65.0 -/­VESA, 1024 x 768 60.0 75.0 78.8 +/+

VESA, 1280 x 1024 64.0 60.0 108.0 +/+
VESA, 1280 x 1024 80.0 75.0 135.0 +/+

VESA, 1440 x 900 55.5 60.0 88.8 +/­VESA, 1440 x 900 70.1 75.0 136.8 -/+

**VESA, 1920 x 1080 67.5 60.0 148.5 +/+

VESA, 3840 x 2160 67.5 30.0 297.0 +/+

*VESA, 3840 x 2160 135.0 60.0 594.0 +/+

* Requires a graphics card that supports DisplayPort 1.2

** PBP mode maximum resolution support 1920x1080@60Hz

Vertical

Frequency

(Hz)

Pixel Clock

(MHz)

Sync Polarity
(Horizontal /

Vertical)

8 | About your monitor

Electrical specifications

Model P4317Q

Video input signals

Synchronization input
signals

AC input voltage/frequency/
current

Inrush current 120 V:30 A (Max.)

Analog RGB, 0.7 Volts +/-5%, positive polarity at 75

∞

ohm input impedance
HDMI1.4, 600 mV for each differential line, positive

∞

polarity at 100 ohm input impedance

Separate horizontal and vertical synchronizations,
polarity-free TTL level, SOG (Composite SYNC on
green)

100 VAC to 240 VAC/50 Hz or 60 Hz ± 3 Hz/

2 A

240 V:60 A (Max.)

Physical characteristics

Model P4317Q

Signal cable type

Dimensions (with stand)

Height 658.0 mm (25.90 in)
Width 973.1 mm (38.31 in)
Depth 250.0 mm (9.84 in)

Dimensions (without stand)

Height 566.4 mm (22.29 in)
Width 973.1 mm (38.31 in)
Depth 83.0 mm (3.27 in)

Stand dimensions

Height 488.6 mm (19.24 in)
Width 320.0 mm (12.60 in)
Depth 250.0 mm (9.84 in)

Weight

Weight with packaging 24.4 kg (53.78 lb)
Weight with stand

assembly and cables

Analog: detachable, D-Sub, 15 pins

∞

Digital: detachable, HDMI, 19 pins

∞

Digital: detachable, mDP, 20 pins

∞

Digital: detachable, DP, 20 pins

∞

17.93 kg (39.51 lb)

About your monitor | 9

Weight without stand
assembly

Weight of stand
assembly

Caution: Any third-party arm or pole purchased separately should support the weight
of the monitor as well as any external brackets and interface plates.

14.11 kg (31.09 lb)

3.3 kg (7.26 lb)

Environmental characteristics

Model P4317Q

Temperature

Operating 0°C to 40°C (32°F to 104°F)
Non-operating Storage

Shipping

Humidity

Operating 10% to 80% (non-condensing)
Non-operating

Altitude

Operating (maximum) 5,000 m (16,400 ft)
Non-operating (maximum) 12,192 m (40,000 ft)
Thermal dissipation

-20°C to 60°C (-4°F to 140°F)

∞

-20°C to 60°C (-4°F to 140°F)

∞

Storage: 5% to 90% (non-condensing)

∞

Shipping: 5% to 90% (non-condensing)

∞

494.9 BTU/hour (maximum)

∞

238.9 BTU/hour (typical)

∞

Power management modes

If you have VESA's DPM™ compliance display card or software installed in your PC,

10 | About your monitor

the monitor can automatically reduce its power consumption when not in use. This
is referred to as Power Save Mode*. If the computer detects input from the keyboard,
mouse or other input devices, the monitor automatically resumes functioning. The
following table shows the power consumption and signaling of this automatic power
saving feature.

* Zero power consumption in off mode can only be achieved by disconnecting the
main cable from the monitor.

VESA

Modes

Normal
operation

Active-off
mode

Switch off - - - Off Less than 0.3 W

Horizontal

Sync

Active Active Active White < 160 W (maximum)**

Inactive Inactive Blanked White

Vertical

Sync

Video Power

Indicator

(Glowing )

Power

Consumption

< 70 W (typical)
Less than 0.3 W

Speaker specifications

Model P4317Q

Speaker rated power 2 x 8 W
Frequency Response 200 Hz - 16 kHz
Impedance 6 ohm

The OSD functions only in the normal operation mode. When any button is pressed
in the Active-off mode, the following message will be displayed:

Dell

P4317Q

?

No VGA signal from your device.

Press any key on the keyboard or move the mouse to wake it up.

If there is no display, press the monitor button again to select

the correct input source.

Activate the computer and the monitor to gain access to the OSD.

About your monitor | 11

Pin assignments

VGA connector

Pin Number 15-pin Side of the Connected Signal Cable

1 Video-Red

2 Video-Green

3 Video-Blue

4 GND

5 Self-test

6 GND-R

7 GND-G

8 GND-B

9 Computer 5V/3.3V

10 GND-sync

11 GND
12 DDC data

13 H-sync
14 V-sync
15 DDC clock

12 | About your monitor

HDMI connector

Pin Number 19-pin Side of the Connected Signal Cable

1 T.M.D.S. Data 2-

2 T.M.D.S. Data 2 Shield

3 T.M.D.S. Data 2+

4 T.M.D.S. Data 1+
5 T.M.D.S. Data 1 Shield

6 T.M.D.S. Data 1 -

7 T.M.D.S. Data 0+

8 T.M.D.S. Data 0 Shield

9 T.M.D.S. Data 0-

10 T.M.D.S. Clock +

11 T.M.D.S. Clock Shield

12 T.M.D.S. Clock -

13 CEC

14 Reserved (N.C. on device)

15 SCL

16 SDA

17 DDC/CEC Ground

18 +5V Power

19 Hot Plug Detect

About your monitor | 13

DP connector

1

19

2

Pin Number 20-pin Side of the Connected Signal Cable

1 ML0(p)

2 GND

3 ML0(n)

4 ML1(p)

5 GND

6 ML1(n)

7 ML2(p)

8 GND

9 ML2(n)

10 ML3(p)

11 GND
12 ML3(n)

13 GND
14 GND
15 AUX(p)

16 GND

17 AUX(n)

18 GND

19 Re-PWR

20 +3.3V DP_PWR

20

14 | About your monitor

Mini DP connector

1

19

20

2

Pin Number 20-pin Side of the Connected Signal Cable

1 GND

2 Hot Plug Detect

3 ML3(n)

4 GND
5 ML3(n)

6 GND

7 GND

8 GND

9 ML2(n)

10 ML0(n)

11 ML2(p)

12 ML0(p)

13 GND

14 GND

15 ML1(n)

16 AUX(P)

17 ML1(p)

18 AUX(N)

19 GND

20 +3.3V DP_PWR

About your monitor | 15

Universal Serial Bus (USB) Interface

This section gives you information about the USB ports that are available on the
monitor.

NOTE: This monitor is Super-Speed USB 3.0 compatible.

Transfer Speed Data Rate Power Consumption*

Super-speed 5 Gbps 4.5 W (Max, each port)
High speed 480 Mbps 4.5 W (Max, each port)
Full speed 12 Mbps 4.5 W (Max, each port)

* Up to 1.5A on USB downstream port (port with battery icon) with BC1.2
compliance devices or normal USB devices.

USB Upstream Connector

Pin Number 9-pin Side of the Connector

1 VCC
2 D­3 D+
4 GND
5 SSTX­6 SSTX+
7 GND
8 SSRX­9 SSRX+

16 | About your monitor