Dell OptiPlex GX60 User Manual [en, es, fr]
Dell™ OptiPlex™ Systems
Setup and Quick Reference Guide
Guide de configuration et de référence rapide
Guía de instalación y de referencia rápida
Models DHS, DHP, and DHM
www.dell.com | support.dell.com
Dell™ OptiPlex™ Systems
Setup and Quick Reference Guide
www.dell.com | support.dell.com
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better
use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of
data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage,
personal injury, or death.
____________________
Information in this document is subject to change without notice.
© 2000–2002 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of
Dell Computer Corporation is strictly forbidden.
Trademarks used in this text: Dell, OptiPlex, and the DELL logo are trademarks of
Dell Computer Corporation; Intel, Pentium, and Celeron are registered trademarks of
Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest
in trademarks and trade names other than its own.
August 2002 P/N 81FTK Rev. A07
Contents
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Finding Information for Your Computer
CAUTION: Safety Instructions
When Using Your Computer
Getting Started/Setup
Solving Problems
. . . . . . . . . . . . . . . . . . . . . . . 12
. . . . . . . . . . . . . . . . . . . . . . . . . 17
Regulatory Information
. . . . . . . . . . . . . . . . . . . 8
. . . . . . . . . . . . . . . . . . . . 10
. . . . . . . . . . . . . . . . . . . . . . 20
Limited Warranties and Return Policy
À propos de ce guide
. . . . . . . . . . . . . . . . . . . . . . . 39
. . . . . . . . . . . . . . 5
. . . . . . . . . . . . . . 23
Obtention d'informations concernant votre ordinateur
PRÉCAUTION : Consignes de sécurité
Lors de l'utilisation de votre ordinateur
Prise en main et configuration
Résolution de problèmes
Informations réglementaires
. . . . . . . . . . . . . . . . . . . . . 51
. . . . . . . . . . . . . . . . . . . 55
. . . . . . . . . . . . . . 42
. . . . . . . . . . . . . . 44
. . . . . . . . . . . . . . . . . . 46
. . . . . . 39
Garanties limitées et règles de retour
Acerca de esta guía
. . . . . . . . . . . . . . . . . . . . . . . . 71
. . . . . . . . . . . . . . . 57
Búsqueda de información para su equipo
PRECAUCIÓN: Instrucciones de seguridad
. . . . . . . . . . . . . 71
. . . . . . . . . . . . 74
Contents 3
Al usar el equipo . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Para comenzar/Configuración
Solución de problemas
Información reglamentaria
. . . . . . . . . . . . . . . . . . . 78
. . . . . . . . . . . . . . . . . . . . . . . 83
. . . . . . . . . . . . . . . . . . . . 87
Garantías limitadas y política de devoluciones
. . . . . . . . . . 90
4 Contents
About This Guide
This document contains getting started/setup; solving problems; and
safety, regulatory, and warranty information about your Dell
computer.
To obtain the latest versions of the documents on your hard drive, go to the
Dell Support website at support.dell.com.
Regulatory model numbers appear throughout this document; their chassis
type equivalents are shown below:
Regulatory Model Numbers and Chassis Types
DHS = small desktop (SD) chassis
DHP = small form-factor (SF) chassis
DHM = small mini-tower (SMT) chassis
™ OptiPlex™
Finding Information for Your Computer
What Are You Looking For? Find it Here
• A diagnostic program for my computer
• Drivers for my computer
• My computer documentation
• My device documentation
Drivers and Utilities CD (also known as the
ResourceCD)
You can use this CD to access documentation, reinstall drivers, or run
diagnostics tools.
Setup and Quick Reference Guide 5
What Are You Looking For? Find it Here
• Express Service Code and Service
Express Service Code and Product Key
Ta g N um b e r
• Microsoft
®
Windows® License Label
(Product Key)
Located on your computer.
• How to reinstall my operating system Operating System CD and Installation Guide
www.dell.com | support.dell.com
If you reinstall your operating system, use the Drivers and Utilities CD
to reinstall drivers for the devices that came with your computer.
6 Setup and Quick Reference Guide
What Are You Looking For? Find it Here
• How to remove and replace parts
User’s Guide icon
• Technical specifications
• How to configure system settings
• How to troubleshoot and solve problems
Depending on your operating system, double-click the User’s Guides
icon on your desktop or click the Start button and then click Help and
Support to access the electronic documentation stored on your
hard drive.
• Latest drivers for my computer
Dell Support website
• Answers to technical service and
support questions
• Online discussions with other users and
technical support
• Documentation for my computer
The Dell Support website provides several online tools, including:
• Knowledge Base — hints, tips, and online courses
• Customer Forum — online discussion with other Dell customers
• Upgrades — upgrade information for components, such as memory,
the hard drive, and the operating system
• Customer Care — contact information, order status, warranty, and
repair information
• Downloads — drivers, patches, and software updates
• Reference — computer documentation, product specifications, and
white papers
• Service call status
Dell Premier Support website
• Top technical issues for my computer
• Frequently asked questions
• File downloads
• Details on my computer’s configuration
• Service contract for my computer
• How to use Windows XP
• Documentation for my computer and
devices
The Dell Premier Support website is customized for corporate,
government, and education customers. This site may not be available in
all regions.
Windows XP Help and Support Center
1 Click the Start button, and then click Help and Support.
2 Type a word or phrase that describes your problem, and then click
the arrow icon.
3 Click the topic that describes your problem.
4 Follow the instructions shown on the screen.
Setup and Quick Reference Guide 7
CAUTION: Safety Instructions
Use the following safety guidelines to help ensure your own personal safety and to help protect
your computer and working environment from potential damage.
General
• Do not attempt to service the computer yourself unless you are a trained service
technician. Always follow installation instructions closely.
• To help prevent electric shock, plug the computer and device power cables into properly
www.dell.com | support.dell.com
grounded electrical outlets. These cables are equipped with 3-prong plugs to help ensure
proper grounding. Do not use adapter plugs or remove the grounding prong from a cable.
If you must use an extension cable, use a 3-wire cable with properly grounded plugs.
• To help avoid the potential hazard of electric shock, do not use your computer during an
electrical storm.
• To help avoid the potential hazard of electric shock, do not connect or disconnect
any cables or perform maintenance or reconfiguration of this product during an
electrical storm.
• If your computer includes a modem, the cable used with the modem should be
manufactured with a minimum wire size of 26 American wire gauge (AWG) and an
FCC-compliant RJ-11 modular plug.
• Before you clean your computer, disconnect the computer from the electrical outlet.
Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol
cleaners, which may contain flammable substances.
• To help avoid possible damage to the system board, wait 5 seconds after turning off the
computer before disconnecting a device from the computer.
8 Setup and Quick Reference Guide
CAUTION: Safety Instructions (continued)
• To avoid shorting out your computer when disconnecting a network cable, first unplug
the cable from the network adapter on the back of your computer, and then from the
network jack. When reconnecting a network cable to your computer, first plug the cable
into the network jack, and then into the network adapter.
• To help protect your computer from sudden, transient increases and decreases in
electrical power, use a surge suppressor, line conditioner, or uninterruptible power
supply (UPS).
• Ensure that nothing rests on your computer’s cables and that the cables are not located
where they can be stepped on or tripped over.
• Do not push any objects into the openings of your computer. Doing so can cause fire or
electric shock by shorting out interior components.
• Keep your computer away from radiators and heat sources. Also, do not block cooling
vents. Avoid placing loose papers underneath your computer; do not place your computer
in a closed-in wall unit or on a bed, sofa, or rug.
• Do not spill food or liquids on your computer. If the computer gets wet, consult your
User’s Guide.
Setup and Quick Reference Guide 9
When Using Your Computer
As you use your computer, observe the following safe-handling guidelines.
CAUTION: Do not operate your computer with any cover(s) (including computer
covers, bezels, filler brackets, front-panel inserts, and so on) removed.
• Your computer is equipped with one of the following:
– A fixed-voltage power supply — Computers with a fixed-voltage power supply do not
have a voltage selection switch on the back panel and operate at only one voltage
(see the regulatory label on the outside of the computer for its operating voltage).
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– An auto-sensing voltage circuit — Computers with an auto-sensing voltage circuit do
not have a voltage selection switch on the back panel and automatically detect the
correct operating voltage.
– A manual voltage selection switch — Computers with a voltage selection switch on
the back panel must be manually set to operate at the correct operating voltage.
NOTICE: To help avoid damaging a computer with a manual voltage selection switch, set the
switch for the voltage that most closely matches the AC power available in your location. For Japan,
the voltage selection switch must be set to the 115-V position even though the AC power available in
Japan is 100 V. Also, ensure that your monitor and attached devices are electrically rated to
operate with the AC power available in your location.
• Before working inside the computer, unplug the computer to help prevent electric shock
or system board damage. Certain system board components continue to receive power
any time the computer is connected to AC power.
10 Setup and Quick Reference Guide
When Using Your Computer (continued)
When Working Inside Your Computer
Before you open the computer cover, perform the following steps in the sequence indicated.
CAUTION: Do not attempt to service the computer yourself, except as explained in
your online Dell documentation or in instructions otherwise provided to you by Dell.
Always follow installation and service instructions closely.
NOTICE: To help avoid possible damage to the system board, wait 5 seconds after turning off the
computer before removing a component from the system board or disconnecting a device from the
computer.
1
Perform an orderly computer shutdown using the operating system menu.
2 Turn off your computer and any devices connected to the computer.
3 Ground yourself by touching an unpainted metal surface on the chassis, such as the metal
around the card-slot openings at the back of the computer, before touching anything
inside your computer.
While you work, periodically touch an unpainted metal surface on the computer chassis
to dissipate any static electricity that might harm internal components.
4 Disconnect your computer and devices, including the monitor, from their electrical
outlets. Also, disconnect any telephone or telecommunication lines from the computer.
Doing so reduces the potential for personal injury or shock.
In addition, take note of these safety guidelines when appropriate:
• When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the
cable itself. Some cables have a connector with locking tabs; if you are disconnecting this
type of cable, press in on the locking tabs before disconnecting the cable. As you pull
connectors apart, keep them evenly aligned to avoid bending any connector pins. Also,
before you connect a cable, ensure that both connectors are correctly oriented and
aligned.
• Handle components and cards with care. Do not touch the components or contacts on a
card. Hold a card by its edges or by its metal mounting bracket. Hold a component such
as a microprocessor chip by its edges, not by its pins.
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed.
Replace the battery only with the same or equivalent type recommended by the
manufacturer. Do not dispose of the battery along with household waste. Contact
your local waste disposal agency for the address of the nearest battery deposit site.
Setup and Quick Reference Guide 11
Getting Started/Setup
NOTE: Connect only one
keyboard and one mouse.
NOTE: If you have a
Universal Serial Bus
(USB)-compliant mouse
or keyboard, use the USB
connectors on the back of
your system.
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Use the following steps to connect external devices to your computer via the
input/output (I/O) panel. The back of your Dell system, including the I/O
panel, may look different from the examples shown here.
1
12 Setup and Quick Reference Guide
System with
2
one video connector
System with
two video connectors
video connector on expansion card
NOTE: If your system
has two video connectors,
the integrated video
connector is disabled and
has a protective cap on it.
Use the expansion card
connector, as shown in the
illustrations on the right
in step 2.
System with
one video connector
video connector on expansion card
System with
two video connectors
Setup and Quick Reference Guide 13
NOTE: If your system
4
Verif
has two audio connectors,
use the one on the
expansion card, as shown
in the illustrations on the
right in step 3.
3
www.dell.com | support.dell.com
NOTE: Auto-select power
supplies do not require a
voltage selection switch.
Your computer may not
have this switch.
diagnostics lights diagnostics lights
diagnostics
lights
y that the voltage selection switch is set correctly for your location.
For more information, see "When Using Your Computer" on page 10.
diagnostics
lights
14 Setup and Quick Reference Guide
CAUTION: To help prevent electric shock, use only the power
cable provided and ensure that it is plugged into a properly
grounded power source.
5
Setup and Quick Reference Guide 15
www.dell.com | support.dell.com
The following illustrations show power button locations and monitor
controls.
6
16 Setup and Quick Reference Guide
brightness
contrast
Read the software license agreement and follow the operating system setup
instructions on the screen.
Congratulations! You have completed your system setup.
Depending on your operating system, double-click the User’s Guides icon
on your desktop (shown below), or click the Start button and then select
Help and Support to access the electronic documentation stored on your
hard drive.
Solving Problems
Dell provides a number of tools to help you if your system does not perform
as expected. For the latest troubleshooting information available for your
system, see the Dell Support website at support.dell.com. You can also
find descriptions of Dell troubleshooting tools in the section titled
"Getting Help" in your online User’s Guide.
If computer problems occur that require help from Dell, write a detailed
description of the error, beep codes, or diagnostics light patterns; record
your Express Service Code and Service Tag Number below; and then
contact Dell from the same location as your computer.
See "Finding Information for Your Computer" on page 5 for an example of
the express service code and service tag numbers.
Express Service Code: ___________________________
Service Tag Number: ___________________________
Setup and Quick Reference Guide 17
Your computer includes the following tools that can help you solve a
problem:
DELL DIAGNOSTICS — The Dell Diagnostics test various components in your
computer and help to identify the cause of computer problems. For more
information, see "Running the Dell Diagnostics" on page 19.
SYSTEM LIGHTS — Located on the front of the computer, these lights can
indicate a computer problem. For more information, see your User ’s Guide.
www.dell.com | support.dell.com
NOTE: To access
device drivers and user
documentation, you must
use the Drivers and
Utilities CD while you
are running Windows.
DIAGNOSTIC LIGHTS — Located on the back of the computer, these lights
can help troubleshoot a computer problem. For more information, see your
User’s Guide.
SYSTEM MESSAGES — The computer reports these messages to warn you of
current or possible failure. For more information, see your User’s Guide.
BEEP CODES — A series of audible beep codes emitted by your computer can
help identify a problem. For more information, see your User ’s Guide.
Using the Drivers and Utilities CD
To use the Drivers and Utilities CD (also known as the Resource CD) while
you are running the Microsoft Windows operating system, perform the
following steps.
Turn on the computer and allow it to boot to the Windows desktop.
1
2 Insert the Drivers and Utilities CD into the CD drive.
If you are using the Drivers and Utilities CD for the first time on this
computer, the ResourceCD Installation window opens to inform you
that the Drivers and Utilities CD is about to begin installation.
3 Click OK to continue.
To complete the installation, respond to the prompts offered by the
installation program.
4 Click Next at the Welcome Dell System Owner screen.
5 Choose the appropriate System Model, Operating System, Device
Ty p e , and Topic.
18 Setup and Quick Reference Guide
Drivers for Your Computer
To display a list of device drivers for your computer, perform the following steps:
1 Click My Drivers in the Topic pull-down menu.
The Drivers and Utilities CD scans your computer’s hardware and
operating system, and then a list of device drivers for your system
configuration is displayed on the screen.
2 Click the appropriate driver and follow the instructions to download
the driver to your computer.
To view all available drivers for your computer, click Drivers from the Topic
pull-down menu.
Running the Dell Diagnostics
The Dell Diagnostics is a program that tests various components in your
computer. Run this program whenever you have a computer problem to
help you identify the source of the problem.You can run the Dell
Diagnostics from your hard drive or the Drivers and Utilities CD.
NOTICE: If your hard drive fails, run the Dell IDE Hard Drive Diagnostics
(see "Running the Dell IDE Hard Drive Diagnostics" on page 20).
Turn on your computer (if your computer is already on, restart it).
1
2 When F2 = Setup appears in the upper-right corner of the screen,
press <Ctrl><Alt><F10>.
The diagnostics initialization begins immediately; then the
Diagnostics Menu appears.
3 Select the appropriate diagnostic option for your computer.
To use the diagnostics, follow instructions on the screen.
Changing the Boot Sequence
To run the Dell Diagnostics from the Drivers and Utilities CD, perform the
following steps to enable your computer to boot from the CD:
1 Insert the Drivers and Utilities CD into the CD drive.
2 Turn on (or restart) your computer.
Setup and Quick Reference Guide 19
3 When F2 = Setup appears in the upper-right corner of the screen,
press <Ctrl><Alt><F8>.
NOTE: This feature
changes the boot sequence
for one time only. On the
next start-up, the
computer boots according
to the devices specified in
system setup.
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The Boot Device Menu appears.
If you wait too long and the Windows logo appears, continue to wait
until you see the Windows desktop. Then shut down your computer
and try again.
4 Select the CD-ROM Device option.
Running the Dell IDE Hard Drive Diagnostics
The Dell IDE Hard Drive Diagnostics is a utility that tests the hard drive to
troubleshoot or confirm a hard drive failure.
1 Turn on your computer (if your computer is already on, restart it).
2 When F2 = Setup appears in the upper-right corner of the screen,
press <Ctrl><Alt><D>.
3 Follow the instructions on the screen.
If a failure is reported, see "Hard Drive Problems" in your User’s Guide.
Regulatory Information
Electromagnetic Interference (EMI) is any signal or emission, radiated in
free space or conducted along power or signal leads, that endangers the
functioning of a radio navigation or other safety service or seriously
degrades, obstructs, or repeatedly interrupts a licensed radio
communications service.
Your Dell computer system is designed to comply with applicable
regulations regarding EMI. Changes or modifications not expressly
approved by Dell could void the user’s authority to operate the equipment.
20 Setup and Quick Reference Guide
Dell computer systems are designed, tested, and classified for their
intended electromagnetic environment. These electromagnetic
environment classifications fall into two groups:
• Class A designates a device which may be operated in business or
industrial environments only.
• Class B designates a device which may be operated in residential
settings as well as business or industrial environments.
Class A
Class A equipment has been tested and found to comply with the limits for
a Class A digital device, pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely
to cause harmful interference, in which case the user will be required to
correct the interference at his/her own expense.
Class B
Class B equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
NOTE: Inspect the
regulatory label affixed to
the back or bottom of
your Dell system to
determine the
environments in which
your system may be
operated.
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected
• Consult Dell or an experienced radio/TV technician for help
Setup and Quick Reference Guide 21
NOTE: Additional
regulatory information
regarding your system
can be found in your
User’s Guide.
The following information is provided on the device or devices covered in
this document in compliance with FCC regulations:
• Model number: DHS, DHP, and DHM
• Company name:
Dell Computer Corporation
One Dell Way
Round Rock, Texas 78682 USA
512-338-4400
www.dell.com | support.dell.com
NOM Information (Mexico Only)
The following information is provided on the device(s) described in this
document in compliance with the requirements of the official Mexican
standards (NOM):
Exporter: Dell Computer Corporation
One Dell Way
Round Rock, TX 78682
Importer: Dell Computer de México,
S.A. de C.V.
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.
Ship to: Dell Computer de México,
S.A. de C.V. al Cuidado
de Kuehne & Nagel de
México S. de R.I.
Avenida Soles No. 55
Col. Peñon de los Baños
15520 México, D.F.
Supply voltage: 115/230 VAC
Frequency: 60/50 Hz
Input current rating: DHS—2.0/1.0 A
or
DHP—1.5/0.75 A
or
DHM—3.0/1.5 A
22 Setup and Quick Reference Guide
Limited Warranties and Return Policy
Dell-branded hardware products purchased in the U.S. or Canada come
with either a 90-day, one-year, two-year, three-year, or four-year (U.S. only)
limited warranty. To determine which warranty you purchased, see the Dell
invoice that accompanied your computer. The following sections describe
the limited warranties for the U.S., the Return Policy for the U.S., the
limited warranties for Canada, and the manufacturer guarantee for Latin
America and the Caribbean.
Limited Warranty for the U.S.
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user
customer's—Dell-branded hardware products, including Dell-branded monitors, keyboards,
and pointing devices (mice).
What is not covered by this limited warranty?
This limited warranty does not cover:
• Software, including the operating system and software added to the Dell-branded
hardware products through our factory-integration system, third-party software, or the
reloading of software
• Non-Dell-branded products and accessories
• Problems that result from:
– External causes such as accident, abuse, misuse, or problems with electrical power
– Servicing not authorized by us
– Usage that is not in accordance with product instructions
– Failure to follow the product instructions or failure to perform preventive
maintenance
– Problems caused by using accessories, parts, or components not supplied by us
• Products with missing or altered service tags or serial numbers
• Products for which we have not received payment
Setup and Quick Reference Guide 23
www.dell.com | support.dell.com
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO
HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION
TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCITONS AND
DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET
FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED
WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY
IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM
OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR INVOICE. NO
WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE
LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS
LIMITATION MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN
THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL
DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD
PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING
AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY
WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS
THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE
ARE RESPONSIBLE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your invoice, except that the
limited warranty on Dell-branded batteries lasts only one year and the limited warranty on the
lamps for Dell-branded projectors lasts only ninety days. The limited warranty begins on the
date of the invoice. The warranty period is not extended if we repair or replace a warranted
product or any parts. Dell may change the availability of limited warranties, at its discretion,
but any changes will not be retroactive.
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table.
Please also have your Dell service tag number or order number available.
Individual Home Consumers:
Technical Support 800 624 9896
Customer Service 800 624 9897
Individual Home Consumers who purchased
through an Employee Purchase Program:
Technical Support and Customer Service 800 822 8965
Home and Small Business Commercial Customers:
Technical Support and Customer Service 800 456 3355
24 Setup and Quick Reference Guide
Medium, Large, or Global Commercial
Customers, Healthcare Customers, and Value
Added Resellers (VARs):
Technical Support and Customer Service 800 822 8965
Government and Education Customers:
Technical Support and Customer Service 800 234 1490
Dell-Branded Memory
888 363 5150
What will Dell do?
During the first 90 days of the 90-day limited warranty and the first year of all other limited
warranties: For the first 90 days of the 90-day limited warranty and the first year of all other
limited warranties, we will repair any Dell-branded hardware products returned to us that prove
to be defective in materials or workmanship. If we are not able to repair the product, we will
replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include
with your return. You must return the products to us in their original or equivalent packaging,
prepay shipping charges, and insure the shipment or accept the risk if the product is lost or
damaged in shipment. We will return the repaired or replacement products to you. We will pay
to ship the repaired or replaced products to you if you use an address in the United States
(excluding Puerto Rico and U.S. possessions). Otherwise, we will ship the product to you
freight collect.
If we determine that the product is not covered under this warranty, we will notify you and
inform you of service alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard
drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary,
or personal information and removable media such as diskettes, CDs, or PC Cards. We are not
responsible for any of your confidential, proprietary, or personal information; lost or corrupted
data; or damaged or lost removable media.
During the remaining years: For the remaining period of the limited warranty, we will replace
any defective part with new or refurbished parts, if we agree that it needs to be replaced. When
you contact us, we will require a valid credit card number at the time you request a
replacement part, but we will not charge you for the replacement part as long as you return the
original part to us within thirty days after we ship the replacement part to you. If we do not
receive the original part within thirty days, we will charge to your credit card the then-current
standard price for that part.
We will pay to ship the part to you if you use an address in the United States (excluding Puerto
Rico and U.S. possessions). Otherwise, we will ship the part freight collect. We will also include
a prepaid shipping container with each replacement part for your use in returning the replaced
part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any
other storage device(s) in the product(s). We are not responsible for lost or corrupted data.
Setup and Quick Reference Guide 25
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What if I purchased a service contract?
If your on-site service contract is with Dell, on-site service will be provided to you under the
terms of the on-site service agreement. Please refer to that contract for details on how to obtain
service.
If you purchased through us a service contract with one of our third-party service providers,
please refer to that contract for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty
repairs and in building replacement parts and systems. Refurbished parts and systems are parts
or systems that have been returned to Dell, some of which were never used by a customer. All
parts and systems are inspected and tested for quality. Replacement parts and systems are
covered for the remaining period of the limited warranty for the product you bought.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the service you
receive under this limited warranty, please let us know. We have found that the best way to
resolve issues regarding our limited warranty is to work together. If, after those discussion, you
are still not satisfied, we believe arbitration is the most expeditious way to resolve your
concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN
CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT, OR
FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT,
AND EQUITABLE CLAIMS) AGAINST DELL arising from or relating to this limited
warranty, its interpretation, or the breach, termination, or validity thereof, the relationships
which result from this limited warranty (including, to the full extent permitted by applicable
law, relationships with third parties), Dell's advertising, or any related purchase SHALL BE
RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION
ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code
of Procedure then in effect (available via the Internet at http://www.arb-forum.com/ or via
telephone at 1-800-474-2371). The arbitration will be limited solely to the dispute or
controversy between you and Dell. Any award of the arbitrator(s) shall be final and binding on
each of the parties, and may be entered as a judgment in any court of competent jurisdiction.
Information may be obtained and claims may be filed with the NAF at P.O. Box 50191,
Minneapolis, MN 55405. This provision applies only to individual home consumers and
consumers who purchased through an employee purchase program. It does not apply to small,
medium, large, and global commercial customers or government, education, and healthcare
customers.
26 Setup and Quick Reference Guide
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of
the system and records the transfer with us. The limited warranty on Dell-branded memory
may not be transferred. You may record your transfer by going to Dell's website:
• If you are an Individual Home Consumer, go to
http://www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm
• If you are a Small, Medium, Large, or Global Commercial Customer, go to
http://www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
• If you are a Government, Education, or Healthcare Customer, or an Individual
Consumer who purchased through an employee purchase program, go to
http://www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, please call your customer care representative or call
1-800-624-9897.
"Total Satisfaction" Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you're satisfied with your
purchases. That's why we offer a "Total Satisfaction" return policy for most products that you—
the end-user customer—purchase directly from Dell. Under this policy, you may return to Dell
products that you purchased directly from Dell for a credit or a refund of the purchase price
paid, less shipping and handling and applicable restocking fees as follows:
• New Hardware Products and Accessories — All new hardware, accessories, parts, and
unopened software still in its sealed package, excluding the products listed below, may
be returned within thirty days from the invoice date. To return applications software or
an operating system that has been installed by Dell, you must return the entire
computer. A different return policy applies to nondefective products purchased through
Dell's Software and Peripherals division by customers of our Small and Medium Business
divisions. Those products may be returned within thirty days from the invoice date, but
a fifteen percent (15%) restocking fee will be deducted from any refund or credit. The
"Total Satisfaction" Return Policy and Software and Peripherals division return policy are
not available for Dell | EMC storage products, EMC-branded products, or enterprise
software.
• Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All
reconditioned or refurbished Dell-branded server and storage products may be returned
within thirty days from the invoice date. All other reconditioned or refurbished
Dell-branded hardware products and parts may be returned within fourteen days of the
invoice date.
To return products, call Dell customer service to receive a Credit Return Authorization
Number within the return policy period applicable to the product you want to return. You
must obtain a Credit Return Authorization Number in order to return the product. See
"Contacting Dell" or "Getting Help" in your customer documentation to find the appropriate
contact information for obtaining customer assistance.
Setup and Quick Reference Guide 27
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You must ship the products to Dell within five days of the date that Dell issues the Credit
Return Authorization Number. You must also return the products to Dell in their original
packaging, in as-new condition along with any media, documentation, and all other items that
were included in the original shipment, prepay shipping charges, and insure the shipment or
accept the risk of loss or damage during shipment.
Limited Warranty for Canada
One-Year Limited Warranty (Canada Only)
Dell Computer Corporation ("Dell") manufactures its hardware products from parts and
components that are new or equivalent to new in accordance with industry-standard practices.
Dell warrants that the hardware products it manufactures will be free from defects in materials
and workmanship. The limited warranty term is one year beginning on the date of invoice, as
further described in the following text.
Damage due to shipping the products to you is covered under this limited warranty. Otherwise,
this limited warranty does not cover damage due to external causes, including accident, abuse,
misuse, problems with electrical power, servicing not authorized by Dell, usage not in
accordance with product instructions, failure to perform required preventive maintenance, and
problems caused by use of parts and components not supplied by Dell.
This limited warranty does not cover any items that are in one or more of the following
categories: software; external devices (except as specifically noted); accessories or parts added
to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell
system through Dell’s system integration department; accessories or parts that are not installed
in the Dell factory; or Dell Software and Peripherals products. Monitors, keyboards, and mice
that are Dell-branded or that are included on Dell’s standard price list are covered under this
limited warranty; all other monitors, keyboards, and mice (including those sold through the
Dell Software and Peripherals program) are not covered.
Dell will repair or replace products covered under this limited warranty that are returned to
Dell’s facility. To request warranty service, you must contact Dell’s Customer Technical
Support within the warranty period. See "Contacting Dell" or "Getting Help" in your customer
documentation to find the appropriate contact information for obtaining customer assistance.
If warranty service is required, Dell will issue a Return Material Authorization Number. You
must ship the products back to Dell in their original or equivalent packaging, prepay shipping
charges, and insure the shipment or accept the risk of loss or damage during shipment. Dell will
ship the repaired or replacement products to you (freight prepaid) if you use an address in
Canada, where applicable. Shipments to other locations will be made freight collect.
NOTE: Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any
other storage device(s) in the product(s). Remove any removable media, such as floppy disks,
CDs, or PC Cards. Dell does not accept liability for lost data or software.
Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts
made by various manufacturers in performing warranty repairs and building replacement
products. If Dell repairs or replaces a product, its warranty term is not extended.
28 Setup and Quick Reference Guide
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