Dell OptiPlex GX270 User Manual [en, es, fr]
Dell™ OptiPlex™ Systems
Setup and Quick
Reference Guide
Guide de configuration et de référence rapide
Guía de instalación y de referencia rápida
Models DHS, DHP, and DHM
www.dell.com | support.dell.com
Dell™ OptiPlex™ Systems
Setup and Quick Reference Guide
Models DHS, DHP, and DHM
www.dell.com | support.dell.com
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your
computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you
how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal
injury, or death.
If you purchased a Dell™ n Series computer, any references in this document to Microsoft®
Windows
®
operating systems are not applicable.
____________________
Information in this document is subject to change without notice.
© 2003 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly
forbidden.
Trademarks used in this text: Dell, OptiPlex, and the DELL logo are trademarks of Dell Computer Corporation; Intel,
Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks
of Microsoft Corporation; EMC is a registered trademark of EMC Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and
names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names
other than its own.
June 2003 P/N 81FTK Rev. A10
Contents
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Finding Information for Your Computer
CAUTION: Safety Instructions
General
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
When Using Your Computer
. . . . . . . . . . . . . . . . . . . 7
. . . . . . . . . . . . . . . . . . . . 9
When Working Inside Your Computer
Protecting Against Electrostatic Discharge
Getting Started/Setup
Completed Setup
Solving Problems
Troubleshooting Tools
Using the Drivers and Utilities CD
Dell Diagnostics
When to Use the Dell Diagnostics
Starting the Dell Diagnostics
. . . . . . . . . . . . . . . . . . . . . . . 11
. . . . . . . . . . . . . . . . . . . . . . . . . . 15
. . . . . . . . . . . . . . . . . . . . . . . . . . 16
. . . . . . . . . . . . . . . . . . . . . . 16
. . . . . . . . . . . . . . . . 17
. . . . . . . . . . . . . . . . . . . . . . . . . . . 18
. . . . . . . . . . . . . . . . 18
. . . . . . . . . . . . . . . . . . 18
Running the Dell IDE Hard Drive Diagnostics
Regulatory Information
. . . . . . . . . . . . . . . . . . . . . . . 20
. . . . . . . . . . . . . . 5
. . . . . . . . . . . . . . 9
. . . . . . . . . . . 10
. . . . . . . . . . 19
Limited Warranties and Return Policy
. . . . . . . . . . . . . . . 21
Limited Warranty for Dell-Branded Hardware
Products (U.S. Only)
. . . . . . . . . . . . . . . . . . . . . . 21
“Total Satisfaction” Return Policy (U.S. Only)
Limited Warranty Terms for Dell-Branded Hardware
Products (Canada Only)
. . . . . . . . . . . . . . . . . . . . . 25
. . . . . . . . . 24
Contents 3
“Total Satisfaction” Return Policy (Canada Only) . . . . . . . 28
Dell Software and Peripherals (Canada Only)
. . . . . . . . . . 28
1-Year End-User Manufacturer Guarantee
(Latin America and the Caribbean Only)
®
Intel
Warranty Statement for Pentium® and Celeron®
Processors Only (U.S. and Canada Only)
. . . . . . . . . . . . 29
. . . . . . . . . . . . 31
4 Contents
About This Guide
This document contains getting started/setup, solving problems, and safety, regulatory,
and warranty information about your Dell
™ OptiPlex™ computer.
To obtain the latest versions of the documents on your hard drive, see the Dell Support
website at support.dell.com.
Regulatory model numbers appear throughout this document; their chassis type
equivalents are shown below:
Regulatory Model Numbers and Chassis Types
DHS = small desktop (SD) chassis
DHP = small form-factor (SF) chassis
DHM = small mini-tower (SMT) chassis
Finding Information for Your Computer
What Are You Looking For? Find it Here
• A diagnostic program for my
computer
• Drivers for my computer
• My computer documentation
• My device documentation
Drivers and Utilities CD (also known as the
ResourceCD)
Documentation and drivers are already
installed on your computer when shipped
from Dell. You can use the CD to reinstall
drivers, run the Dell Diagnostics, or access
your documentation.
Readme files may be included on your CD to
provide last-minute updates about technical
changes to your computer or technicalreference material for experienced users or
technicians.
• Express Service Code and Service Tag
• Microsoft
®
Windows® License Label
Express Service Code and Product Key Label
These labels are located on your
computer.
Setup and Quick Reference Guide 5
What Are You Looking For? Find it Here
• How to reinstall my operating system Operating System Reinstallation CD
After you reinstall your operating system using
the Operating System Reinstallation CD, use
the Drivers and Utilities CD to reinstall drivers
for the devices that came with your computer.
The product key for your operating system is
located on your computer.
• How to remove and replace parts
• How to obtain technical
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specifications
• How to configure system settings
• How to troubleshoot and solve
problems
• Latest drivers for my computer
• Answers to technical service and
support questions
• Online discussions with other users
and technical support
• Documentation for my computer
• Service call status and support history
• Top technical issues for my computer
• Details on my computer
configuration
• How to use Windows XP
• Documentation for my computer
• Documentation for devices (such as a
modem)
User’s Guide
Windows XP Help and Support Center
1 Click the Start button and click Help and Support.
2 Click User’s and system guides and click User’s guides.
Microsoft Windows 2000
Double-click the User’s Guides icon on your desktop.
Dell Support Website — support.dell.com
The Dell Support website provides several online tools, including:
• Solutions — Troubleshooting tips, Knowledge Base articles
• Community — Online discussion with other Dell customers
• Upgrades — Upgrade information for components, operating system,
drivers, and information about online classes
• Customer Care — Contact information, order status, warranty, and
repair information
• Downloads — Drivers, patches, and software updates
• Reference — Computer documentation, product specifications, white
papers, and a glossary of computer terms
Dell Premier Support Website — premiersupport.dell.com
The Dell Premier Support website is customized for corporate,
government, and education customers. This website may not be available
in all regions.
Windows Help and Support Center
1 Click the Start button and click Help and Support.
2 Type a word or phrase that describes your problem and click the arrow
icon.
3 Click the topic that describes your problem.
4 Follow the instructions on the screen.
6 Setup and Quick Reference Guide
CAUTION: Safety Instructions
Use the following safety guidelines to help ensure your own personal safety and to help protect your
computer and working environment from potential damage.
General
• Do not attempt to service the computer yourself unless you are a trained service technician. Always
follow installation instructions closely.
• To help prevent electric shock, plug the computer and device power cables into properly grounded
electrical outlets. These cables are equipped with 3-prong plugs to help ensure proper grounding.
Do not use adapter plugs or remove the grounding prong from a cable. If you must use an extension
cable, use a 3-wire cable with properly grounded plugs.
• To help avoid the potential hazard of electric shock, do not use your computer during an electrical
storm.
• To help avoid the potential hazard of electric shock, do not connect or disconnect any cables or
perform maintenance or reconfiguration of this product during an electrical storm.
• If your computer includes a modem, the cable used with the modem should be manufactured with a
minimum wire size of 26 American wire gauge (AWG) and an FCC-compliant RJ-11 modular plug.
• Before you clean your computer, disconnect the computer from the electrical outlet. Clean your
computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may
contain flammable substances.
• To help avoid possible damage to the system board, wait 5 seconds after turning off the computer
before disconnecting a device from the computer.
• To avoid shorting out your computer when disconnecting a network cable, first unplug the cable
from the network adapter on the back of your computer, and then from the network jack. When
reconnecting a network cable to your computer, first plug the cable into the network jack, and then
into the network adapter.
Setup and Quick Reference Guide 7
CAUTION: Safety Instructions (continued)
• To help protect your computer from sudden, transient increases and decreases in electrical power,
use a surge suppressor, line conditioner, or uninterruptible power supply (UPS).
• Ensure that nothing rests on your computer’s cables and that the cables are not located where they
can be stepped on or tripped over.
• Do not push any objects into the openings of your computer. Doing so can cause fire or electric shock
by shorting out interior components.
• Keep your computer away from radiators and heat sources. Also, do not block cooling vents. Avoid
placing loose papers underneath your computer; do not place your computer in a closed-in wall unit
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or on a bed, sofa, or rug.
• Do not spill food or liquids on your computer.
8 Setup and Quick Reference Guide
When Using Your Computer
As you use your computer, observe the following safe-handling guidelines.
CAUTION: Do not operate your computer with any cover(s) (including computer covers,
bezels, filler brackets, front-panel inserts, and so on) removed.
• Your computer is equipped with one of the following:
– A fixed-voltage power supply — Computers with a fixed-voltage power supply do not have a
voltage selection switch on the back panel and operate at only one voltage (see the regulatory
label on the outside of the computer for its operating voltage).
– An auto-sensing voltage circuit — Computers with an auto-sensing voltage circuit do not have a
voltage selection switch on the back panel and automatically detect the correct operating voltage.
– A manual voltage selection switch — Computers with a voltage selection switch on the back
panel must be manually set to operate at the correct operating voltage.
Set the switch to the position that most closely matches the voltage used in your location.
NOTICE: To help avoid damaging a computer with a manual voltage selection switch, set the switch for the
voltage that most closely matches the AC power available in your location. For Japan, the voltage selection
switch must be set to the 115-V position even though the AC power available in Japan is 100 V. Also, ensure
that your monitor and attached devices are electrically rated to operate with the AC power available in your
location.
• Before working inside the computer, unplug the computer to help prevent electric shock or system
board damage. Certain system board components continue to receive power any time the computer
is connected to AC power.
When Working Inside Your Computer
Before you open the computer cover, perform the following steps in the sequence indicated.
CAUTION: Do not attempt to service the computer yourself, except as explained in your online
Dell™ documentation or in instructions otherwise provided to you by Dell. Always follow
installation and service instructions closely.
NOTICE: To help avoid possible damage to the system board, wait 5 seconds after turning off the computer
before removing a component from the system board or disconnecting a device from the computer.
Setup and Quick Reference Guide 9
When Using Your Computer (continued)
1 Perform an orderly computer shutdown using the operating system menu.
2 Turn off your computer and any devices connected to the computer.
3 Ground yourself by touching an unpainted metal surface on the chassis, such as the metal around
the card-slot openings at the back of the computer, before touching anything inside your computer.
While you work, periodically touch an unpainted metal surface on the computer chassis to dissipate
any static electricity that might harm internal components.
4 Disconnect your computer and devices, including the monitor, from their electrical outlets. Also,
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disconnect any telephone or telecommunication lines from the computer.
Doing so reduces the potential for personal injury or shock.
In addition, take note of these safety guidelines when appropriate:
• When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself.
Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in
on the locking tabs before disconnecting the cable. As you pull connectors apart, keep them evenly
aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both
connectors are correctly oriented and aligned.
• Handle components and cards with care. Do not touch the components or contacts on a card. Hold a
card by its edges or by its metal mounting bracket. Hold a component such as a microprocessor chip
by its edges, not by its pins.
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace
the battery only with the same or equivalent type recommended by the manufacturer. Do not
dispose of the battery along with household waste. Contact your local waste disposal agency
for the address of the nearest battery deposit site.
Protecting Against Electrostatic Discharge
Static electricity can harm delicate components inside your computer. To prevent static damage,
discharge static electricity from your body before you touch any of your computer’s electronic
components, such as the microprocessor. You can do so by touching an unpainted metal surface on the
computer chassis.
As you continue to work inside the computer, periodically touch an unpainted metal surface to remove
any static charge your body may have accumulated.
10 Setup and Quick Reference Guide
Getting Started/Setup
CAUTION: Before performing any of the procedures in this section, follow the
safety instructions page 7.
NOTICE: If your computer has an expansion card installed (such as a network card), connect
the appropriate cable to the card, not to the connector on the computer back panel.
You must complete all steps to properly set up your computer. See the appropriate figures
that follow the instructions.
1 Connect the keyboard and mouse.
NOTICE: Do not attempt to operate a PS/2 mouse and a USB mouse simultaneously.
NOTE: If you have a Universal Serial Bus (USB)-compliant mouse or keyboard, use the USB
connectors on the back of your system.
2
Connect the modem or network cable.
Insert the network cable, not the phone line, into the network connector. If you have
an optional modem, connect the phone line to the modem.
NOTICE: Do not connect a modem cable to the network adapter. Voltage from telephone
communications can cause damage to the network adapter.
Connect the monitor.
3
Align and gently insert the monitor cable to avoid bending connector pins. Tighten
the thumbscrews on the cable connectors.
NOTE: Some flat-panel displays and graphic cards support Digital Visual Interface (DVI). If
your monitor and card have DVI connectors, Dell recommends that you use DVI instead of VGA.
NOTE: Some monitors have the video connector underneath the back of the screen. See the
documentation that came with your monitor for its connector locations.
A second monitor is optional and requires a multimonitor graphics adapter card. To
enable dual-monitor support, both monitors must be attached when the computer
starts.
4 Connect the speakers.
5 Connect power cables to the computer, monitor, and devices and insert the other ends
of the power cables to electrical outlets.
Setup and Quick Reference Guide 11
6 Verify that the voltage selection switch is set correctly for your location.
Your computer is equipped with one of the following:
• A fixed-voltage power supply — Computers with a fixed-voltage power supply do
not have a voltage selection switch on the back panel and operate at only one
voltage (see the regulatory label on the outside of the computer for its operating
voltage).
• An auto-sensing voltage circuit — Computers with an auto-sensing voltage circuit
do not have a voltage selection switch on the back panel and automatically detect
the correct operating voltage.
• A manual voltage selection switch — Computers with a voltage selection switch
on the back panel must be manually set to operate at the correct operating
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7
voltage.
NOTICE: To help avoid damaging a computer with a manual voltage selection switch, set the
switch for the voltage that most closely matches the AC power available in your location. For
Japan, the voltage selection switch must be set to the 115-V position even though the AC power
available in Japan is 100 V. Also, ensure that your monitor and attached devices are electrically
rated to operate with the AC power available in your location.
Press the power buttons to turn on the computer and monitors.
See "Completed Setup" on page 15.
NOTE: Before you install any devices or software that did not ship with your computer, read the
documentation that came with the software or device, or contact the vendor to verify that the
software or device is compatible with your computer and operating system.
NOTE: Your system may very slightly from the following setup illustrations.
12 Setup and Quick Reference Guide
Desktop Setup — Without Expansion Cards
Desktop Setup — With Expansion Cards
LINE OUT
monitor
keyboard
mouse
speakers
network
USB
monitor
flat-panel
monitor
speakers
D
C
B
A
NOTE: If your system has two video connectors, the integrated video connector is disabled and
has a protective cap on it. Use the expansion card connector as shown in the illustration.
Setup and Quick Reference Guide 13
network
Mini-Tower Setup — Without Expansion Cards
monitor
keyboard
mouse
speakers
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Mini-Tower Setup — With Expansion Cards
network
USB
monitor
flat-panel
monitor
speakers
NOTE: If your system has two video connectors, the integrated video connector is disabled and
has a protective cap on it. Use the expansion card connector as shown in the illustration.
14 Setup and Quick Reference Guide
network
Completed Setup
power
A B C D
D
C
B
A
WindowsOS Professional
OEMNave Here
XXXXX-XXX-XXX
XXX-XXXXX
ProductKey:
XXXXXXXXXX
XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
Microsoft Windows
Product Key
Microsoft Windows
Product Key
WindowsOS Professional
XXX-XXXXX
OEMNave Here
ProductKey:
XXXXX-XXX-XXX
XXXXXXXXXX
XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
Setup and Quick Reference Guide 15
Solving Problems
Dell provides a number of tools to help you if your system does not perform as expected.
For the latest troubleshooting information available for your system, see the Dell Support
website at support.dell.com. You can also find descriptions of Dell troubleshooting tools in
the section titled “Getting Help” in your online User’s Guide.
If computer problems occur that require help from Dell, write a detailed description of the
error, beep codes, or diagnostics light patterns; record your Express Service Code and
Service Tag Number below; and then contact Dell from the same location as your computer.
See "Finding Information for Your Computer" on page 5 for an example of the express
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service code and service tag numbers.
Express Service Code:___________________________
Service Tag Number:___________________________
Troubleshooting Tools
The Dell Diagnostics tests various components in your computer and helps to identify the
cause of computer problems. For more information, see "Starting the Dell Diagnostics" on
page 18.
The following features can indicate a possible failure and help you troubleshoot a computer
problem:
• System Lights — Located on the front of the computer.
• Diagnostic Lights — Located on the back of the computer.
• System Messages — Appear on your monitor screen.
• Beep Codes — A series of audible beeps emitted by your computer.
See your User’s Guide for more information about these features.
16 Setup and Quick Reference Guide
Using the Drivers and Utilities CD
To use the Drivers and Utilities CD (also known as the ResourceCD) while you are running
the Windows operating system:
NOTE: To access device drivers and user documentation, you must use the Drivers and Utilities
CD while you are running Windows.
1
Turn on the computer and allow it to boot to the Windows desktop.
2 Insert the Drivers and Utilities CD into the CD drive.
If you are using the Drivers and Utilities CD for the first time on this computer, the
ResourceCD Installation window opens to inform you that the Drivers and Utilities
CD is about to begin installation.
3 Click OK to continue.
To complete the installation, respond to the prompts offered by the installation
program.
4 Click Next at the Welcome Dell System Owner screen.
5 Select the appropriate System Model, Operating System, Device Type, and Topic.
Drivers for Your Computer
To display a list of device drivers for your computer:
1 Click My Drivers in the Topic pull-down menu.
The Drivers and Utilities CD scans your computer’s hardware and operating system,
and then a list of device drivers for your system configuration is displayed on the
screen.
2 Click the appropriate driver and follow the instructions to download the driver to your
computer.
To view all available drivers for your computer, click Drivers from the Topic pull-down
menu.
Setup and Quick Reference Guide 17
Dell Diagnostics
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in “Solving Problems”
in the User’s Guide and run the Dell Diagnostics before you contact Dell for technical
assistance. Running the Dell Diagnostics may help you resolve the problem without
contacting Dell. If you do contact Dell, the test results can provide important information
for Dell's service and support personnel.
NOTICE: If your hard drive fails, run the Dell IDE Hard Drive Diagnostics (see "Running the
Dell IDE Hard Drive Diagnostics" on page 19).
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Starting the Dell Diagnostics
Enter system setup as explained in the User’s Guide, review your computer’s configuration
information, and ensure that the device you want to test displays in system setup and is
active.
Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD
(also known as the ResourceCD).
Starting the Dell Diagnostics From Your Hard Drive
1 Shut down and restart the computer.
2 When the DELL
™
logo appears, press <F12> immediately.
NOTE: If you receive a message stating that no Diagnostics utility partition has been found,
follow the instructions to run the Dell Diagnostics from your Drivers and Utilities CD.
If you wait too long and the Windows logo appears, continue to wait until you see the
Windows desktop. Then shut down your computer through the Start menu and try
again.
3 When the boot device list appears, highlight Boot to Utility Partition and press
<Enter>.
4 When the Dell Diagnostics Main Menu appears, select the test you want to run.
5 Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics
and restart the computer, close the Main Menu screen.
18 Setup and Quick Reference Guide
Starting the Dell Diagnostics From the Drivers and Utilities CD
1 Insert the Drivers and Utilities CD into the CD drive.
2 Shut down and restart the computer.
When the DELL logo appears, press <F12> immediately.
If you wait too long and the Windows logo appears, continue to wait until you see the
Windows desktop. Then shut down your computer through the Start menu and try
again.
NOTE: This feature changes the boot sequence for one time only. On the next start-up, the
computer boots according to the devices specified in system setup.
3
When the boot device list appears, highlight IDE CD-ROM Device and press
<Enter>.
4 Select the IDE CD-ROM Device option from the CD boot menu.
5 Select the Boot from CD-ROM option from the menu that appears.
6 Ty p e 1 to start the ResourceCD menu.
7 Ty p e 2 to start the Dell Diagnostics.
8 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions
are listed, select the version appropriate for your platform.
9 When the Dell Diagnostics Main Menu appears, select the test you want to run.
10 When the tests are completed, remove the CD.
11 Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics
and restart the computer, close the Main Menu screen.
Running the Dell IDE Hard Drive Diagnostics
The Dell IDE Hard Drive Diagnostics is a utility that tests the hard drive to troubleshoot or
confirm a hard drive failure.
1 Turn on your computer (if your computer is already on, restart it).
2 When F2 = Setup appears in the upper-right corner of the screen, press
<Ctrl><Alt><D>.
3 Follow the instructions on the screen.
If a failure is reported, see “Hard Drive Problems” in your User’s Guide.
Setup and Quick Reference Guide 19
Regulatory Information
Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or
conducted along power or signal leads, that endangers the functioning of a radio navigation
or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed
radio communications service. Radio communications services include but are not limited
to AM/FM commercial broadcast, television, cellular services, radar, air-traffic control,
pager, and Personal Communication Services (PCS). These licensed services, along with
unintentional radiators such as digital devices, including computer systems, contribute to
the electromagnetic environment.
Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to
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function properly together in the electronic environment. While this computer system has
been designed and determined to be compliant with regulatory agency limits for EMI, there
is no guarantee that interference will not occur in a particular installation. If this equipment
does cause interference with radio communications services, which can be determined by
turning the equipment off and on, you are encouraged to try to correct the interference by
one or more of the following measures:
• Reorient the receiving antenna.
• Relocate the computer with respect to the receiver.
• Move the computer away from the receiver.
• Plug the computer into a different outlet so that the computer and the receiver are on
different branch circuits.
If necessary, consult a Dell Technical Support representative or an experienced
radio/television technician for additional suggestions.
The following information is provided on the device or devices covered in this document in
compliance with FCC regulations:
• Model numbers: DHS, DHP, and DHM
• Company name:
Dell Computer Corporation
One Dell Way
Round Rock, Texas 78682 USA
512-338-4400
NOTE: Additional regulatory information regarding your system can be found in your User’s
Guide.
20 Setup and Quick Reference Guide
Limited Warranties and Return Policy
Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, 1-year, 2-year, 3-year,
or 4-year limited warranty. To determine which warranty came with your hardware product(s), see your packing slip
or invoice. The following sections describe the limited warranties and return policy for the U.S., the limited
warranties and return policy for Canada, the manufacturer guarantee for Latin America and the Caribbean, and
®
the Intel
Limited Warranty for Dell-Branded Hardware Products (U.S. Only)
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dellbranded hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR
AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND
IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD
REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR
IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES
DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS
LIMITATION MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED
WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE
SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
Pentium® and Celeron® warranty for the U.S. and Canada.
• Software, including the operating system and software added to the Dell-branded hardware products
through our factory-integration system, third-party software, or the reloading of software
• Non-Dell-branded and Solution Provider Direct products and accessories
• Problems that result from:
– External causes such as accident, abuse, misuse, or problems with electrical power
– Servicing not authorized by Dell
– Usage that is not in accordance with product instructions
– Failure to follow the product instructions or failure to perform preventive maintenance
– Problems caused by using accessories, parts, or components not supplied by Dell
• Products with missing or altered Service Tags or serial numbers
• Products for which Dell has not received payment
Setup and Quick Reference Guide 21
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY
TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or invoice, except for the following
Dell-branded hardware:
• Portable computer batteries carry a 1-year limited warranty.
• Projector lamps carry a 90-day limited warranty.
• Memory carries a lifetime limited warranty.
• Monitors carry the longer of either a 3-year limited warranty or the remainder of the warranty for the Dell
computer to which the monitor will be connected.
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• Other add-on hardware carries the longer of either a 1-year limited warranty for new parts and a 90-day
limited warranty for reconditioned parts or, for both new and reconditioned parts, the reminder of the
warranty for the Dell computer on which such parts are installed.
The limited warranty on all Dell-branded products begins on the date of the packing slip or invoice. The warranty
period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of
limited warranties, at its discretion, but any changes will not be retroactive.
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your
Dell Service Tag or order number available.
Individual Home Consumers: U.S. Only
Technical Support 1-800-624-9896
Customer Service 1-800-624-9897
Individual Home Consumers who purchased through
an Employee Purchase Program:
Technical Support and Customer Service 1-800-822-8965
Home and Small Business Commercial Customers:
Technical Support and Customer Service 1-800-456-3355
Medium, Large, or Global Commercial Customers,
Healthcare Customers, and Value-Added Resellers
(VARs):
Technical Support and Customer Service 1-800-822-8965
Government and Education Customers:
Technical Support and Customer Service 1-800-234-1490
Dell-Branded Memory
1-888-363-5150
22 Setup and Quick Reference Guide
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the
90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dellbranded hardware products returned to us that prove to be defective in materials or workmanship. If we are not
able to repair the product, we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return.
You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure
the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or
replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in
the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product
to you freight collect.
If we determine that the product is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other
storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable
media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or
personal information; lost or corrupted data; or damaged or lost removable media.
During the remaining years: For the remaining period of the limited warranty, we will replace any defective part
with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid
credit card number at the time you request a replacement part, but we will not charge you for the replacement part
as long as you return the original part to us within 30 days after we ship the replacement part to you. If we do not
receive the original part within 30 days, we will charge to your credit card the then-current standard price for that
part.
We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S.
possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping
container with each replacement part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage
device(s) in the product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service agreement.
Please refer to that contract for details on how to obtain service.
If you purchased through us a service contract with one of our third-party service providers, please refer to that
contract for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to
Dell, some of which were never used by a customer. All parts and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period of the limited warranty for the product you
bought. Dell owns all parts removed from repaired products.
Setup and Quick Reference Guide 23
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and
records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may
record your transfer by going to Dell's website:
• If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm
• If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
• If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who
purchased through an Employee Purchase Program, go to
www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative or call 1-800-624-9897.
www.dell.com | support.dell.com
“Total Satisfaction” Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we
offer a “Total Satisfaction” return policy for most products that you—the end-user customer—purchase directly
from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or
a refund of the purchase price paid, less shipping and handling and applicable restocking fees as follows:
• New Hardware Products and Accessories — All new hardware, accessories, parts, and unopened software
still in its sealed package, excluding the products listed below, may be returned within 30 days from the date
on the packing slip or invoice. To return applications software or an operating system that has been installed
by Dell, you must return the entire computer. A different return policy applies to nondefective products
purchased through Dell's Software and Peripherals division by customers of our Small and Medium Business
divisions. Those products may be returned within 30 days from the date on the packing slip or invoice, but a
fifteen percent (15%) restocking fee will be deducted from any refund or credit. The “Total Satisfaction”
Return Policy and Software and Peripherals division return policy are not available for Dell | EMC storage
products, EMC-branded products, or enterprise software.
• Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All reconditioned or
refurbished Dell-branded server and storage products may be returned within 30 days from the date on the
packing slip or invoice. All other reconditioned or refurbished Dell-branded hardware products and parts
may be returned within 14 days of the date on the packing slip or invoice.
To return products, e-mail or call Dell customer service to receive a Credit Return Authorization Number within
the return policy period applicable to the product you want to return. You must obtain a Credit Return
Authorization Number in order to return the product. See “Getting Help” in your customer documentation (or
www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for obtaining customer
assistance.
You must ship the products to Dell within 5 days of the date that Dell issues the Credit Return Authorization
Number. You must also return the products to Dell in their original packaging, in as-new condition along with any
media, documentation, and all other items that were included in the original shipment, prepay shipping charges,
and insure the shipment or accept the risk of loss or damage during shipment.
24 Setup and Quick Reference Guide
Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dellbranded hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
• Software, including the operating system and software added to the Dell-branded hardware products
through our factory-integration system, or the reloading of the software
• Non-Dell branded and Solution Provider Direct products and accessories
• Problems that result from:
– External causes such as accident, abuse, misuse, or problems with electrical power
– Servicing not authorized by Dell
– Usage that is not in accordance with product instructions
– Failure to follow the product instructions or failure to perform preventive maintenance
– Problems caused by using accessories, parts, or components not supplied by Dell
• Products with missing or altered Service Tags or serial numbers
• Products for which Dell has not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND
DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS
WARRANTY STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR
PACKING SLIP OR INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS
WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS
OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR
CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS.
THEREFORE, THE FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY
STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES,
INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU
FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST
SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT
THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE
RESPONSIBLE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
Setup and Quick Reference Guide 25
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or invoice, except that the limited
warranty on Dell-branded batteries lasts only 1 year and the limited warranty on the lamps for Dell-branded
projectors lasts only 90 days. The limited warranty begins on the date of the packing slip or invoice. The warranty
period is not extended if we repair or replace a warranted product or any parts. Dell may change the terms and
availability of limited warranties, at its discretion, but any changes will not be retroactive (that is, the warranty
terms in place at the time of purchase will apply to your purchase).
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your
Dell Service Tag or order number available.
Individual Home Consumers; Home Office and Small
Business Customers:
www.dell.com | support.dell.com
Technical Support and Customer Service 1-800-847-4096
Medium, Large, and Global Commercial Customers;
Government, Education, and Healthcare Customers;
and Value-Added Resellers (VARs):
Technical Support 1-800-387-5757
Customer Service 1-800-326-9463
Government or Education Customers, or Individual
Home Consumers who purchased through an
Employee Purchase Program:
Technical Support 1-800-387-5757
Customer Service 1-800-326-9463 (Extension 8221 for Individual
Dell-Branded Memory
Canada Only
Consumers)
1-888-363-5150
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90
days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dellbranded hardware products returned to us that prove to be defective in materials or workmanship. If we are not
able to repair the product, we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return.
You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure
the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or
replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in
Canada. Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis.
26 Setup and Quick Reference Guide
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other
storage device(s) in the product(s). Remove any confidential, proprietary or personal information, removable
media, such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary or
personal information; lost or corrupted data; or damaged or lost removable media.
During the remaining years following the first year of all limited warranties: We will replace any defective part
with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid
credit card number at the time you request a replacement part, but we will not charge you for the replacement part
as long as you return the original part to us within 30 days after we ship the replacement part to you. If we do not
receive the original part within 30 days, we will charge to your credit card the then-current standard price for that
part.
We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect.
We will also include a prepaid shipping container with each replacement part for your use in returning the replaced
part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage
device(s) in the product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please
refer to that contract for details on how to obtain service. Dell's service contracts can be found online at
www.dell.ca or by calling Customer Care at 1-800-847-4096. If you purchased through us a service contract with
one of our third-party service providers, please refer to that contract (mailed to you with your packing slip or
invoice) for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,
some of which were never used by a customer. All parts and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period of the limited warranty for the product you
bought. Dell owns all parts removed from repaired products.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and
records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may
record your transfer by going to Dell’s website:
• For Canada-purchased computers (in-country transfers) and to transfer from one customer to another, go to
www.dell.ca/ca/en/gen/topics/segtopic_ccare_nav_013_ccare.htm
• For out-of-country transfers (outside of the original country of purchase), go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
If you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer customers) or 1-800-326-9463
(Corporate Commercial or Government customers).
Setup and Quick Reference Guide 27
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