Dell ML6000 User Manual

Important Information - Please read prior to rack-mounting your Dell PowerVault

Information Update

NOTE: Dell recommends upgrading existing PowerVault ML6010 CM (5U), ML6020 CM (14U), and ML6030 CM (23U)

libraries to the latest drive and library firmware. The latest firmware can be found at http://support.dell.com.

NOTE: When performing a library firmware update, please do not reboot or power cycle your library until the login

prompt appears again on the operator panel. The operator panel may be blank for up to 10 minutes during the firmware update.

Important Information About Available Library Configurations

The following paragraphs provide information about two newly available ML6000 library configurations:

• ML6030 CM plus one (1) ML6000 EM 9U Expansion Module (32U total rack height, where 1U = 1.75")

• ML6030 CM plus two (2)ML6000 EM 9U Expansion Modules (41U total)

These two library configurations are not documented in the most recent version of the

Tape Library User’s Guide

Description

The ML6000 library is designed for ease of installation, configuration, and field upgrades. The ML6000 library is built upon two

These building blocks form the basis of the following library configurations:

• ML6010 CM is a 5U Library Control Module

• ML6020 CM consists of one (1) ML6010 CM 5U Library Control Module and one (1) ML6000 EM 9U Expansion Module (14U total)

• ML6030 CM consists of one (1) ML6010 CM 5U Library Control Module and two (2) ML6000 EM 9U Expansion Modules (23U total)

In addition, the ML6030 CM configuration can now be expanded as follows:

• ML6030 CM plus one (1) ML6000 EM 9U Expansion Module (32U total)

• ML6030 CM plus two (2) ML6000 EM 9U Expansion Modules (41U total)

ML6000

Dell PowerVault ML6000

basic building blocks: the 5U Library Control Module and the 9U Expansion Module.

www.dell.com | support.dell.com

Modules

ML6000 libraries are modular, and you can increase the size at any time. The three base systems for the ML6000 library are as follows:

• ML6010 CM (5U rack height)

• ML6020 CM (14U rack height)

• ML6030 CM (23U rack height)

These configurations can be scaled up by adding ML6000 EM 9U Expansion Modules to a maximum rack height of 41U. Expansion modules provide additional capacity as your storage and tape drive requirements change.

Table 1-1

scalability.

on page 2 contains information library capacity, while

Figure 1-1

on page 3 illustrates library

2005-2006

DN299

NOTE: The slot counts in this document and in the Web client and operator panel screens do not include the ten

inaccessible slots in the bottom two rows of any library configuration. For more information about these slots, see the

Dell PowerVault ML6000 Tape Library User’s Guide

unutilized slots in the topmost module of a fully-licensed 23U, 32U, or 41U configuration. For more information about these slots, see Important Configuration Information for ML6030 CM (23U) and Larger (32U and 41U) Library

Configurations on page 6.

NOTE: Libraries licensed to their full capacity have their total number of storage slots reduced by the number of

configured I/E slots. This fact is reflected in the slot counts shown in the Web client and operator panel screens. For example, an ML6010 CM that has six configured I/E slots will show 30 storage slots available. The storage slot counts in this document assume zero configured I/E station slots.

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Table 1-1. Library Capacity

on the

Documentation CD

. Slot counts also do not include the two

ML6010 CM ML6020 CM ML6030 CM ML6030 CM + 1

ML6000 EM

Maximum Storage Slots Available*

I/E Station Slots Available 0,6 0, 6, 12, 18 0,6, 12,

Maximum Drive Capacity 2 6 10 14 18

Maximum Power Supplies 2 4 6 8 10

Maximum Partitions 2 6 10 14 18

*Including I/E station slots

36 128 218 310 402

0, 6, 12, 18,

18, 24, 30

24, 30, 42

ML6030 CM + 2 ML6000 EMs

0,6, 12, 18, 24, 30, 54

Stackability

The maximum rack height of the library is 41U, which consists of a 5U Library Control Module and four ML6000 EM 9U Expansion Modules.

Figure 1-1

on page 3 illustrates the stackability of the library.

Figure 1-1. Base Systems Plus 9U Expansion Modules

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Tape Drive Support

Details about tape drive support include:

• Every library configuration must contain at least one tape drive.

• The ML6010 CM can hold a maximum of two tape drives.

• The ML6020 CM can hold a maximum of six tape drives (two in the 5U Library Control Module and four in the 9U Expansion Module).

• The ML6030 CM can hold a maximum of ten tape drives (two in the 5U Library Control Module and four in each 9U Expansion Module).

• The ML6030 CM plus one (1) ML6000 EM can hold a maximum of 14 tape drives (two in the 5U Library Control Module and four in each 9U Expansion Module).

• The ML6030 CM plus two (2) ML6000 EMs can hold a maximum of 18 tape drives (two in the 5U Library Control Module and four in each 9U Expansion Module).

Capacity-On-Demand (COD)

The ML6010 CM (5U) and ML6020 CM(14U) library configurations ship with a minimum of 36 active slots, and the ML6030 CM (23U) configuration ships with a minimum of 82 active slots. At any time, the COD feature allows you to enable the inactive storage slots within a library by using COD license keys. COD license keys are available in 46-slot increments.

Table 1-2

shows the number of licensable slots that are available in the

different library configurations.

For more information about the COD feature, see "Description" in the

User’s Guide

on the

Documentation CD

Dell PowerVault ML6000 Tape Library

NOTE: Libraries licensed to their full capacity have their total number of storage slots reduced by the number of

configured I/E slots. This fact is reflected in the slot counts shown on the Web client and operator panel screens. For example, an ML6010 CM that has six configured I/E slots will show 30 storage slots available. The storage slot counts in this document assume zero configured I/E station slots.

Table 1-2. Available Slots and COD Upgrades Per Configuration*

Library Configuration Minimum, Maximum

Available Slots

ML6010 CM 36, 36 36 36 NA

ML6020 CM 36, 128 36 36, 82, 128 82, 128

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ML6030 CM 82, 218 82 82, 128, 174, 218 128, 174, 218

ML6030 CM + 1 ML6000 EM

ML6030 CM + 2 ML6000 EMs

*Including I/E station slots

82, 310 82 82, 128, 174,

82, 402 82 82, 128, 174, 220,

Default Pre-Activated Slots

Available Pre-Activated Slots

220, 266, 310

266, 312, 358, 402

Available COD Slot Upgrades

128, 174, 220, 266, 310

128, 174, 220, 266, 312, 358, 402

Partitions

The maximum number of partitions that can be created is equal to the number of drives in the library.

Table 1-1

on page 2 shows the maximum number of partitions that can be created for each of the available library configurations. For more information about partitions, see “Description” in the

Library User’s Guide

on the

Documentation CD

Dell PowerVault ML6000 Tape

I/E Station Slots

Each ML6010 (5U) Library Control Module contains six I/E station slots, and each 9U Expansion Module contains 12 I/E station slots. You can choose to configure zero I/E station slots and use all slots in all I/E stations for tape cartridge storage. more information about I/E slots, see “Description” in the the

Documentation CD

Table 1-1

shows the numbers of I/E slots supported by each library configuration. For

Dell PowerVault ML6000 Tape Library User’s Guide

Setting Up Your ML6000

See

Table 1-3

NOTE: The latest firmware must be installed on the library if you are upgrading from an ML6010 CM (5U), ML6020 CM

(14U), or ML6030 CM (23U) configuration to a larger configuration. The latest firmware can be found at http://support.dell.com.

CAUTION: All libraries must be installed in a rack having a main protective earthing (grounding) terminal, and power

must be supplied via an industrial plug and socket-outlet and/or an appliance coupler complying with IEC 60309 (or an equivalent national standard) and having a protective earth (ground) conductor with a cross sectional area of at least

1.5 mm library

CAUTION: Without tape drives, tape cartridges, or power supplies, a 5U Library Control Module weighs

approximately 58 lbs. A 9U Expansion Module, without tape drives, tape cartridges, or power supplies, exceeds 65 lbs. To avoid serious injury, at least two people are required to safely lift the modules into position.

for references to the appropriate installation instructions for your library configuration.

(14 AWG). To ensure proper airflow and access space, Allow 60 cm (24 inches) in the front and back of the

Table 1-3. Installation Instructions

If your library configuration is: Then see these instructions in the "Installing, Removing,

ML6010 CM — a stand-alone 5U Library Control Module

ML6020 CM — one 5U Library Control Module and one 9U Expansion Module

ML6030 CM — one 5U Library Control Module and two 9U Expansion Modules

ML6030 CM + 1 ML6000 EM 9U Expansion Module

ML6030 CM + 2 ML6000 EM 9U Expansion Modules

and Replacing" chapter in the

Tape Library User’s Guide

• "Installing a Stand-Alone 5U Library Control Module"

• "Installing the Rack-mount Kit"

• "Installing a New Multi-Module Library Configuration"

• Installing the Rack-mount Kit

• "Installing a New Multi-Module Library Configuration"

• "Installing the Rack-mount Kit"

• "Installing a New Multi-Module Library Configuration"

• "Installing the Rack-mount Kit"

• "Installing a New Multi-Module Library Configuration"

• "Installing the Rack-mount Kit"

Dell PowerVault ML6000

on the

Documentation CD

Placement of the 5U Library Control Module

There are no restrictions on where the 5U Library Control Module can be installed in a library configuration. However, the recommended placement of the control module for library configurations up to 32U is on top of all installed 9U Expansion Modules. The recommended placement of the Library Control Module for 41U library configurations is on top of three 9U Expansion Modules and below the top 9U Expansion Module. See

Table 1-4

for the recommended location of the 5U Library Control Module and 9U Expansion Modules in each library configuration.

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Table 1-4. Placement of the 5U Library Control Module

ML6010 CM (5U) ML6020 CM (14U) ML6030 CM (23U) ML6030 CM

+ 1 ML6000 EM (32U)

cover plate NEW 9U Expansion

cover plate 5U Library Control

Module

cover plate 5U Library Control

Module

cover plate 5U Library Control

Module

5U Library Control Module

cover plate cover plate cover plate cover plate cover plate

* Recommended location for adding a 9U Expansion Module.

NEW 9U Expansion Module*

9U Expansion Module 9U Expansion Module 9U Expansion Module

NEW 9U Expansion Module*

9U Expansion Module 9U Expansion Module

NEW 9U Expansion Module*

ML6030 CM + 2 ML6000 EMs (41U)

cover plate

Module*

5U Library Control Module

9U Expansion Module

Specifications - Library Dimensions

Table 1-5

information about library specifications, see "Specifications" in the

Guide

Table 1-5. Library Dimensions

Library Configuration Rack Height Maximum Physical Height (in)

ML6010 CM 5U 8.61

ML6020 CM (5U Library Control Module + [1] 9U Expansion Module)

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ML6030 CM (5U Library Control Module + [2] 9U Expansion Modules)

ML6030 CM + 1 ML6000 EM 9U Expansion Module

ML6030 CM + 2 ML6000 EM 9U Expansion Modules

lists the physical dimensions of the library in inches (in) for all library configurations. For more

Dell PowerVault ML6000 Tape Library User’s

on the

Documentation CD.

14U 24.36

23U 40.11

32U 55.86

41U 71.86

Important Configuration Information for ML6030 CM (23U) and Larger (32U and 41U) Library Configurations

The following paragraphs document two unutilized physical storage slots in the top module of the following library configurations:

• ML6030 CM (23U)

• ML6030 CM plus one (1) ML6000 EM 9U Expansion Module (32U total)

• ML6030 CM plus two (2) ML6000 EM 9U Expansion Modules (41U total)

These two unutilized slots are not documented in the most recent version of the

Library User’s Guide

In an ML6030 CM (23U) and larger (32U or 41U) library configurations, two physical storage slots in the topmost module are not utilized by the library. These two slots (which are usable in the ML6010 CM [5U] and ML6020 CM [14U] configurations) are in the top rows of columns 4 and 5, located on the right side of the library behind the Import/Export (I/E) station (see

Figure 1-2

on page 7). The library automatically adjusts its settings without any operator intervention to ensure that no media is placed in these slots and that they are not assigned to a partition.

Dell PowerVault ML6000 Tape

Figure 1-2. The two circled slots in the top module are not available for use in the ML6030 CM (23U) and larger (32U and 41U) library configurations

www.dell.com | support.dell.com

Figure 1-2

shows the Library Configuration report for an ML6030 CM (23U) library configuration. Note that in the report, the slots in the top row of columns 4 and 5 are shown as unavailable. These two slots should not be used for data or cleaning cartridges. If a tape is manually placed into one of these slots, the library will alert the user by generating a T086 Reliability, Availability, and Serviceability (RAS) ticket, explaining that media has been placed in an unavailable slot.

Since these slots are usable in the ML6010 CM (5U) and ML6020 CM (14U) library configurations, users who expand their library to an ML6030 CM (23U) or larger (32U or 41U) library or who move an existing module to the top position need to export tapes from these slots. All other setting changes will occur automatically, without any operator intervention.

Bulkloading

In the ML6030 CM (23U) and larger (32U and 41U) library configurations, the slots in the top row of columns 4 and 5 in the top module on the right side of the library behind the I/E station cannot be used for any library operation (see

Figure 1-2

above). When bulkloading the ML6030 CM (23U) or larger (32U and 41U) library configuration, do not insert tape cartridges into these two slots. If a tape is bulkloaded into one of these slots, the library will alert the user by generating a T086 RAS ticket, explaining that media has been placed in an unavailable slot.

For more information on bulkloading, see "Running Your Library"

User’s Guide

on the

Documentation CD

in the

Dell PowerVault ML6000 Tape Library

Important Information About New and Changed Features

The following paragraphs describe several new or changed features that are not covered in the most recent version of the

Eighteen Local User Accounts

The library now supports a maximum of eighteen local user accounts (user or administrative or both), including the default administrative user account. Eighteen user sessions can be active at one time. The same user can be logged in from multiple locations.

For more information on working with user accounts, see "Configuring Your Library" in the

ML6000 Tape Library User’s Guide

www.dell.com | support.dell.com

The paths to open the appropriate screens are as follows:

• From the Web client, select

• From the operator panel, select

Lightweight Directory Access Protocol

The library now supports the Lightweight Directory Access Protocol (LDAP). LDAP is the industry standard Internet protocol that provides centralized user account management. Enabling LDAP allows existing user accounts residing on an LDAP server to be integrated into the library's current user account management subsystem. User account information is centralized and shared by different applications, simplifying user account management tasks.

Administrative users can enable and configure LDAP. Once LDAP is enabled, users can log into the library using either LDAP or local authentication. To use LDAP authentication, a user must enter a directory service user name and password and specify an LDAP domain. To use local authentication, a user must enter only a local user name and password.

Administrative users can add, delete, and modify only local user account information, including a user’s partition access settings. The library Web client and operator panel do not allow you to create, modify, or delete user account information on an LDAP server. This must be done by the directory service provider. For more information on working with local user accounts, see "Configuring Your Library" in the

Tape Library User’s Guide

Note the following LDAP server guidelines:

• The library supports the Microsoft® Active Directory® LDAP server. Windows® Services for Unix® 2.5 is required for this support.

• The library supports user account information in the schema defined by RFC 2307. User password schemes must be encrypted using UNIX crypt. In addition, user names (uid) and passwords (userPassword) must be created using lowercase characters to be compatible with the library.

• For LDAP users with library user privileges, access to library partitions is determined by group assignment on the LDAP server. Groups must be created on the LDAP server with names that correspond to the library partition names. Users with user privileges must be assigned to these groups on the LDAP server to have access to the corresponding partitions on the library. LDAP users with administrative privileges have access to all partitions and administrative functions and do not need to be assigned to partition-related groups on the LDAP server.

• When setting up a user account in Microsoft Active Directory, make sure to populate the UNIX attributes with information. This requires all Active Directory users to be part of an NIS Domain, or have NIS Domain information entered. After entering NIS Domain information for a user, you will need to reset the user’s password.

•The

Dell PowerVault ML6000 Tape Library User’s Guide

on the

Documentation CD.

Setup > User Management > User Accounts

Setup > Create Users

on the

Documentation CD

screen displays LDAP login options only when LDAP is enabled.

Dell PowerVault

Dell PowerVault ML6000

Details on configuring LDAP on the library include:

• Before configuring LDAP on the library, obtain the following LDAP parameters from your network administrator. You need to enter these parameters on the

– User provider

—

the LDAP server URL, where user account information is stored.

Setup - LDAP

screen on the Web client:

– Group provider — the LDAP server URL, where group information is stored. If the group information

is stored in the same location as the user account information, use the user provider URL.

– Default domain — the domain that is populated on the login screen by default.

– Principle authentication — the login used to gain access to the directory service.

– Credential authentication — the password for the principal authentication login.

– Library user group — the name of the group you want to associate with the library. This group is

equivalent to the local user privilege level. Any member of this group can manage this library. For more information on privilege levels, see "Configuring Your Library" in the

Library User’s Guide

on the

Documentation CD

Dell PowerVault ML6000 Tape

– Admin group — the name of the group associated with the library administrator, equivalent to the

local administrative user privilege level. Any member of this group has administrative privileges. For more information on privilege levels, see "Configuring Your Library" in the

Tape Library User’s Guide

• Selecting is in progress, the

Window

in the

Progress Window

on the

Tes t L DAP

on the Web client

Progress Window

. If the test is unsuccessful,

to resolve any issues that occur during the operation.

Documentation CD

Setup - LDAP

screen tests current LDAP settings. While the test

appears. If the test is successful,

Failure

appears in the

Progress Window.

Success

Dell PowerVault ML6000

appears in the

Progress

Follow the instructions listed

• After configuring or modifying LDAP settings, save the library configuration.

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NOTE: For step-by-step instructions on configuring LDAP on the library, see the library's online Help. To access the

online Help system, click the Help icon at the top right of the Web client or operator panel user interface.

You can view and enable LDAP settings from either the Web client or the operator panel. However, you can only configure LDAP settings using the Web client.

The paths to open the appropriate screens are as follows:

• From the Web client, select

• From the operator panel, select

Logging In When LDAP is Enabled

When LDAP is enabled, the

Password

•

text boxes:

Use Local Authentication

Use LDAP Authentication

Setup > User Management > LDAP

Setup > LDAP.

screen displays the following items in addition to the

User Name

and

- Users can select this option to log in using a local user name and password.

- Users can select this option to select or enter a domain and log in using a

directory service user name and password.

For more information on LDAP, see logging into the library, see "Running the Library" in the the

Documentation CD

Network Time Protocol

Lightweight Directory Access Protocol

Dell PowerVault ML6000 Tape Library User’s Guide

on page 8. For more information on

The library now supports the Network Time Protocol (NTP). NTP allows you to synchronize the library date and time with other components in your IT infrastructure. Administrative users can now either modify the date and time zone settings manually or configure NTP.

If NTP is enabled, the time zone and IP addresses of at least one NTP server must be configured. Contact your network administrator for NTP server IP address information.

You can use the

& Time

screen by selecting it from the

Setup Wizard - Date & Time

Setup

screen to enable and configure NTP. You can also access the

Date

menu on either the operator panel or the Web client user interface.

Details on NTP settings include:

• At least one NTP server must be configured and available.

• NTP is enabled on the

Date & Time

screen. When NTP is enabled, you cannot manually configure date

and time. For more information on setting date and time manually, see "Configuring Your Library" in the

Dell PowerVault ML6000 Tape Library User’s Guide

on the

Documentation CD.

• You can enter an IP address for a primary and an alternate (optional) NTP server.

• NTP server IP addresses must be entered in dot notation (for example, 192.168.0.1). IP address text boxes are limited to numeric characters and do not allow values exceeding 255 for dot-separated values.

www.dell.com | support.dell.com

• After you apply NTP settings, system clock synchronization may take several minutes.

NOTE: This operation should not be performed concurrently by multiple administrative users logged in from different

locations. You can access the appropriate screens, but you cannot apply changes while another administrative user is performing the same operation.

NOTE: For step-by-step NTP configuration instructions, see your library's online Help. To access the online Help

system, click the Help icon at the top right of the Web client or operator panel user interface.

The paths to open the appropriate screens are as follows:

• From the Web client, select

• From the operator panel, select

Modifying Network Settings From the Web Client

Setup > Date & Time

After the initial configuration, administrative users can modify network settings that allow remote Web client access to the library. You can now modify the network settings from either the operator panel or the Web client.

From the Web client, you can use the

Setup - Network

screen to configure the following networks settings: library name, Dynamic Host Configuration Protocol (DHCP) enable/disable, IP address, subnet mask, default gateway, and primary and secondary Domain Name System (DNS) addresses.

From the operator panel, you can use the enable/disable, IP address, subnet mask, and default gateway. When DHCP is disabled on the

Configuration

screen, you can use the operator panel

Network Configuration

DNS Settings

screen to configure library name, DHCP

Network

screen to configure the primary and

secondary DNS server addresses.

NOTE: Modifying network settings will change network connectivity parameters, requiring remote communication

configuration changes. Your current Web client browser session might become invalid, requiring you to close your current browser session. Access the Web client using the new network configuration settings and log in again.

See

Domain Name System

"Configuring Your Library" in the

below for more information on DNS. For information on other network settings, see

Dell PowerVault ML6000 Tape Library User’s Guide

on the

Documentation CD

The paths to open the appropriate screens are as follows:

• From the Web client, select

• From the operator panel, select

Domain Name System

Setup

Tools

Network

Network Config

DNS

Administrative users can enable DHCP to obtain an IP address automatically. If DHCP is disabled, you can manually enter an IP address, default gateway, and subnet mask.

In addition, when DHCP is disabled, you can specify primary and secondary Domain Name Service (DNS) servers. DNS is provided for LDAP server name resolution. When LDAP is enabled, the DNS servers provide IP resolution of fully qualified LDAP domain names. For more information on LDAP, see

Access Protocol

PowerVault ML6000 Tape Library User’s Guide

on page 8. For information on other network settings, see "Configuring Your Library" in the

on the

Documentation CD

Lightweight Directory

Dell

Details on DNS configuration include:

• DNS settings are optional.

• DNS servers must be entered as IP addresses in dot notation, for example, 192.168.0.1.

• Text boxes are limited to numeric characters and do not allow values exceeding 255 for dot-separated values.

NOTE: For step-by-step DNS configuration instructions, see your library's online Help. To access the online Help

system, click the Help icon at the top right of the Web client or operator panel user interface.

The paths to open the appropriate screens are as follows:

• From the Web client, select

• From the operator panel, select

Testing Trap Registration

Administrative users can use the

Setup

Network

Tools

DNS

Trap R egi s tr a ti o n

tab on the operator panel

Network Management

screen to manually register the IP addresses and port numbers of external applications to enable them to receive SNMP traps from the library. After registering the IP addresses, you can now perform a test to verify that the library sends the SNMP traps to the external applications.

The

Trap Reg is tra ti on

tab lists existing IP addresses and the corresponding port numbers. Selecting

Te st

on the Trap Registration tab verifies that the SNMP traps are sent to all registered IP addresses. While the test is in progress, the traps were successfully sent. If the test is unsuccessful, instructions listed in the

Progress Window

appears. If the test is successful,

Failure

to resolve any issues that occur during the operation.

Success

appears in the

Progress Window

and the

. Follow the

This test verifies only that the library has sent SNMP traps to all registered IP addresses. Check the external applications to verify that the traps were received.

For more information on the network management settings, see "Configuring Your Library" in the

PowerVault ML6000 Tape Library User’s Guide

on the

Documentation CD

Dell

www.dell.com | support.dell.com

NOTE: For step-by-step instructions on testing trap registration, see your library's online Help. To access the online

Help system, click the Help icon at the top right of the Web client or operator panel user interface.

Trap Reg is tra ti on

cannot be configured or tested from the Web client. The path to open the appropriate screen

is as follows:

• From the operator panel, select

Disabling/Enabling Manual Cartridge Assignment

Setup > Network Mgmt

Administrative users can now disable or enable manual cartridge assignment. When manual cartridge assignment is enabled (the default setting), the once cartridges are placed into the I/E station. The

Assign IE

screen automatically appears on the operator panel

screen prompts the user to assign the cartridges to

a specific partition or to the system partition. The cartridges can then be used only by the assigned partition.

When manual cartridge assignment is disabled, the

Assign IE

screen does not appear on the operator panel and the cartridges in the I/E station are visible to all partitions, as well as the system partition, and can be used by any partition.

You can disable manual cartridge assignment by clearing the operator panel

System Settings

screen. To re-enable the feature, select the

Manual Cartridge Assignment

check box on the

check

box.

Manual cartridge assignment cannot be configured from the Web client. The path to open the appropriate screen is as follows:

• From the operator panel, select

Tools > System Settings

Important Information About New Menu Commands

The Web client and operator panel menus contain some new commands that are not documented in the most recent version of the

Table 1-6

lists the latest Web client menus, while Commands in in the

Dell PowerVault ML6000 Tape Library User’s Guide

Table 1-7

italics

are new. For additional information on the menus, see “Understanding the User Interface”

on page 13 lists the latest operator panel menus.

on the

Documentation CD.

Documentation CD

www.dell.com | support.dell.com

Table 1-6. Web Client Menus

Setup Menu* Operations Menu Tools Menu* Reports Menu

Setup Wizard* Media

>Move >Import >Export

Partitions* Cleaning Media

>Import >Export

Cleaning Slots* Partitions

>Change Mode

I/E Station Slots* Drive

>Load >Unload >Change Mode

Drive IDs* I/E Station Lock/Unlock* Drive Operations* All Slots

Control Path* System Shutdown* Update Library Firmware* About

License* Log Out

Notification*

>Setup* >E-mail Account* >Contact Information*

Network*

User Management*

>User Accounts* >LDAP*

Date and Time*

*Administrative users only.

All RAS Tickets* System Information

Capture Snapshot* Library Configuration

Save/Restore Configuration*

Identify Drives* Logged in Users

Network Settings

>ML6000

Open Source Licenses

Table 1-7

administrative privileges. Commands in “Understanding the User Interface” in the

Documentation CD

Table 1-7. Operator Panel Menus

Setup Menu* Operations Menu Tools Menu*

Setup Wizard* Move Media All RAS Tickets *

Create Partitions* Import Media Capture Snapshot*

Delete Partitions* Export Media Drive Management*

Create Users* Import Cleaning Media Drive Info*

Modify Users* Export Cleaning Media About Library

Cleaning Slots* Change Partition Mode Internal Network*

I/E Station Slots* Load Drive System Settings*

Drive IDs* Unload Drive Security*

Notification* Change Drive Mode Display Settings

Licenses* Lock/Unlock I/E Station * DNS*

Network Configuration* Shutdown* Factory Defaults*

Date and Time*

Network Management*

Control Path*

LDAP*

lists the latest operator panel menus. Some menu commands are available only to users with

italics

are new. For additional information on the menus, see

Dell PowerVault ML6000 Tape Library User’s Guide

on the

www.dell.com | support.dell.com

*Administrative users only.

Contacting Dell

To contact Dell electronically, you can access the following websites:

• http://www.dell.com

•

http://support.dell.com

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE: Toll-free numbers are for use within the country for which they are listed.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

NOTE: The contact information provided was deemed correct at the time that this document went to print and is subject

to change.

Country (City) International Access Code Country Code City Code

Anguilla E-mail: la-techsupport@dell.com

Antigua and Barbuda General Support

(support)

General Support

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 800-335-0031

1-800-805-5924

Country (City) International Access Code Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

City Code

Argentina (Buenos Aires)

International Access Code: 00

We bs it e : www.dell.com.ar

E-mail: la-techsupport@dell.com

Country Code: 54

City Code: 11

E-mail: us_latin_services@dell.com

E-mail for desktop and portable computers:

www.dell.com | support.dell.com

la-techsupport@dell.com

E-mail for servers and EMC

storage products:

la_enterprise@dell.com

Customer Care

Technical Support

Technical Support Services

Sales

Aruba General Support

Australia (Sydney)

International Access Code: 0011

Country Code: 61

Website: support.ap.dell.com

E-mail: support.ap.dell.com/contactus

General Support

toll-free: 0-800-444-0730

toll-free: 0-800-444-0733

toll-free: 0-800-444-0724

0-810-444-3355

toll-free: 800-1578

13DELL-133355

City Code: 2

Austria (Vienna)

International Access Code: 900

Country Code: 43

City Code: 1

We bs it e : support.euro.dell.com

E-mail: tech_support_central_europe@dell.com

Home/Small Business Sales

Home/Small Business Fax

Home/Small Business Customer Care

Preferred Accounts/Corporate Customer Care

Support for XPS

Home/Small Business Support for all other Dell

0820 240 530 00

0820 240 530 49

0820 240 530 14

0820 240 530 16

0820 240 530 81

0820 240 530 17

computers

Preferred Accounts/Corporate Support

Switchboard

Bahamas General Support

Barbados General Support

Belgium (Brussels)

International Access Code: 00

Country Code: 32

City Code: 2

We bs it e : support.euro.dell.com

Tech Support for XPS

Tech Support for all other Dell computers

Tech Support Fax

Customer Care

Corporate Sales

Fax

Switchboard

Bermuda General Support

toll-free: 1-866-278-6818

0660 8779

0820 240 530 00

1-800-534-3066

024819296

024819288

024819295

027131565

024819100

024819299

024819100

1-800-342-0671

Country (City) International Access Code

Department Name or Service Area,

Website and E-Mail Address Country Code City Code

Bolivia General Support

Brazil

International Access Code: 00

We bs it e : www.dell.com/br

Customer Support, Tech Support

Country Code: 55

City Code: 51

Technical Support Fax

Customer Care Fax

Sales

British Virgin Islands General Support

Brunei

Country Code: 673

Technical Support (Penang, Malaysia)

Customer Care (Penang, Malaysia)

Transaction Sales (Penang, Malaysia)

Canada (North York, Ontario)

International Access Code: 011

Online Order Status: www.dell.ca/ostatus

AutoTech (automated Hardware and Warranty Support)

Customer Service (Home Sales/Small Business)

Customer Service (med./large business, government)

Customer Service (printers, projectors, televisions, handhelds, digital jukebox, and wireless)

Hardware Warranty Support (Home Sales/Small Business)

Hardware Warranty Support (med./large bus., government)

Hardware Warranty Support (printers, projectors, televisions, handhelds, digital jukebox, and wireless)

Sales (Home Sales/Small Business)

Sales (med./large bus., government)

Spare Parts Sales & Extended Service Sales

Cayman Islands General Support

Chile (Santiago)

Sales and Customer Support

Country Code: 56

City Code: 2

Area Codes,

Local Numbers, and

Toll-Free Numbers

www.dell.com | support.dell.com

toll-free: 800-10-0238

0800 90 3355

51 481 5470

51 481 5480

0800 90 3390

toll-free: 1-866-278-6820

604 633 4966

604 633 4888

604 633 4955

toll-free: 1-800-247-9362

toll-free: 1-800-847-4096

toll-free: 1-800-326-9463

toll-free: 1-800-847-4096

toll-free: 1-800-906-3355

toll-free: 1-800-387-5757

1-877-335-5767

toll-free: 1-800-387-5752

toll-free: 1-800-387-5755

1 866 440 3355

1-800-805-7541

toll-free: 1230-020-4823

Country (City) International Access Code Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

City Code

China (Xiamen)

Country Code: 86

City Code: 592

Technical Support website: support.dell.com.cn

Technical Support E-mail: cn_support@dell.com

Customer Care E-mail: customer_cn@dell.com

Technical Support Fax

Technical Support (Dell™ Dimension™ and

592 818 1350

toll-free: 800 858 2968

Inspiron)

www.dell.com | support.dell.com

Technical Support (OptiPlex™, Latitude™, and Dell Precision™)

Technical Support (servers and storage)

Technical Support (projectors, PDAs, switches,

toll-free: 800 858 0950

toll-free: 800 858 0960

toll-free: 800 858 2920

routers, and so on)

Technical Support (printers)

Customer Care

Customer Care Fax

Home and Small Business

Preferred Accounts Division

Large Corporate Accounts GCP

Large Corporate Accounts Key Accounts

Large Corporate Accounts North

Large Corporate Accounts North Government and Education

Large Corporate Accounts East

Large Corporate Accounts East Government and Education

Large Corporate Accounts Queue Team

Large Corporate Accounts South

Large Corporate Accounts West

Large Corporate Accounts Spare Parts

Colombia General Support

Costa Rica General Support

Czech Republic (Prague)

International Access Code: 00

Country Code: 420

We bs it e : support.euro.dell.com

E-mail: czech_dell@dell.com

Technical Support

Customer Care

Fax

Technical Fax

Switchboard

toll-free: 800 858 2311

toll-free: 800 858 2060

592 818 1308

toll-free: 800 858 2222

toll-free: 800 858 2557

toll-free: 800 858 2055

toll-free: 800 858 2628

toll-free: 800 858 2999

toll-free: 800 858 2955

toll-free: 800 858 2020

toll-free: 800 858 2669

toll-free: 800 858 2572

toll-free: 800 858 2355

toll-free: 800 858 2811

toll-free: 800 858 2621

980-9-15-3978

0800-012-0435

22537 2727

22537 2707

22537 2714

22537 2728

22537 2711

Country (City) International Access Code

Department Name or Service Area,

Website and E-Mail Address Country Code City Code

Denmark (Copenhagen)

International Access Code: 00

Country Code: 45

We bs it e : support.euro.dell.com

Technical Support for XPS

Technical Support for all other Dell computers

Customer Care (Relational)

Home/Small Business Customer Care

Switchboard (Relational)

Switchboard Fax (Relational)

Switchboard (Home/Small Business)

Switchboard Fax (Home/Small Business)

Dominica General Support

Dominican Republic General Support

Ecuador General Support

El Salvador General Support

Finland (Helsinki)

International Access Code: 990

Country Code: 358

City Code: 9

We bs it e : support.euro.dell.com

E-mail: fi_support@dell.com

Technical Support

Customer Care

Switchboard

Sales under 500 employees

Fax

Sales over 500 employees

Fax

France (Paris) (Montpellier)

International Access Code: 00

Country Code: 33

City Codes: (1) (4)

We bs it e : support.euro.dell.com

Home and Small Business

Technical Support for XPS

Technical Support for all other Dell computers

Customer Care

Switchboard

Switchboard (calls from outside of France)

Sales

Fax

Fax (calls from outside of France)

Corporate

Technical Support

Customer Care

Switchboard

Sales

Fax

Area Codes,

Local Numbers, and

Toll-Free Numbers

www.dell.com | support.dell.com

7010 0074

7023 0182

7023 0184

3287 5505

3287 1200

3287 1201

3287 5000

3287 5001

toll-free: 1-866-278-6821

1-800-148-0530

toll-free: 999-119

01-899-753-0777

0207 533 555

0207 533 538

0207 533 533

0207 533 540

0207 533 530

0207 533 533

0207 533 530

0825 387 129

0825 387 270

0825 823 833

0825 004 700

04 99 75 40 00

0825 004 700

0825 004 701

04 99 75 40 01

0825 004 719

0825 338 339

01 55 94 71 00

01 55 94 71 01

Country (City) International Access Code Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

City Code

Germany (Langen)

International Access Code: 00

Country Code: 49

City Code: 6103

www.dell.com | support.dell.com

Greece

International Access Code: 00

Country Code: 30

Grenada General Support

Guatemala General Support

Guyana General Support

Hong Kong

International Access Code: 001

Country Code: 852

We bs it e : support.euro.dell.com

E-mail: tech_support_central_europe@dell.com

Technical Support for XPS

Technical Support for all other Dell computers

Home/Small Business Customer Care

Global Segment Customer Care

Preferred Accounts Customer Care

Large Accounts Customer Care

Public Accounts Customer Care

Switchboard

We bs it e : support.euro.dell.com

Technical Support

Gold Service Technical Support

Switchboard

Gold Service Switchboard

Sales

Fax

Website: support.ap.dell.com

Technical Support E-mail: HK_support@Dell.com

Technical Support (Dimension and Inspiron)

Technical Support (OptiPlex, Latitude, and Dell

069 9792 7222

069 9792-7200

0180-5-224400

06103 766-9570

06103 766-9420

06103 766-9560

06103 766-9555

06103 766-7000

00800-44 14 95 18

00800-44 14 00 83

2108129810

2108129811

2108129800

2108129812

toll-free: 1-866-540-3355

1-800-999-0136

toll-free: 1-877-270-4609

2969 3188

2969 3191

Precision)

Technical Support (PowerApp™, PowerEdge™,

2969 3196

PowerConnect™, and PowerVault™)

Customer Care

Large Corporate Accounts

Global Customer Programs

Medium Business Division

Home and Small Business Division

3416 0910

3416 0907

3416 0908

3416 0912

2969 3105

India E-mail: india_support_desktop@dell.com

india_support_notebook@dell.com india_support_Server@dell.com

Technical Support

1600338045

and 1600448046

Sales (Large Corporate Accounts)

Sales (Home and Small Business)

1600 33 8044

1600 33 8046

Country (City) International Access Code

Department Name or Service Area,

Website and E-Mail Address Country Code City Code

Ireland (Cherrywood)

International Access Code: 00

Country Code: 353

City Code: 1

We bs it e : support.euro.dell.com

E-mail: dell_direct_support@dell.com

Sales

Ireland Sales

Dell Outlet

Online Ordering HelpDesk

Customer Care

Home User Customer Care

Small Business Customer Care

Corporate Customer Care

Technical Support

Technical Support for XPS

Technical Support for all other Dell computers

At-Home-Service — Technical Support Queries

General

Fax/Sales Fax

Switchboard

U.K. Technical Support (dial within U.K. only)

U.K. Customer Care (dial within U.K. only)

Corporate Customer Care (dial within U.K. only)

U.K. Sales (dial within U.K. only)

Italy (Milan)

International Access Code: 00

Country Code: 39

City Code: 02

We bs it e : support.euro.dell.com

Home and Small Business

Technical Support

Customer Care

Fax

Switchboard

Corporate

Technical Support

Customer Care

Fax

Switchboard

Jamaica General Support (dial from within Jamaica only)

Area Codes,

Local Numbers, and

Toll-Free Numbers

www.dell.com | support.dell.com

01 204 4444

1850 200 778

01 204 4014

1850 200 982

1850 200 722

1850 543 543

1850 200 889

01 204 0103

01 204 4444

0870 353 0800

0870 353 0202

0870 353 0240

0870 353 4000

02 577 826 90

02 696 821 14

02 696 821 13

02 696 821 12

02 577 826 90

02 577 825 55

02 575 035 30

02 577 821

1-800-682-3639

Country (City) International Access Code Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

City Code

Japan (Kawasaki)

International Access Code: 001

Country Code: 81

City Code: 44

We bs it e : support.jp.dell.com

Technical Support (servers)

Technical Support outside of Japan (servers)

Technical Support (Dimension and Inspiron)

Technical Support outside of Japan (Dimension and

toll-free: 0120-198-498

81-44-556-4162

toll-free: 0120-198-226

81-44-520-1435

Inspiron)

www.dell.com | support.dell.com

Technical Support (Dell Precision, OptiPlex, and Latitude)

Technical Support outside of Japan (Dell Precision,

toll-free:0120-198-433

81-44-556-3894

OptiPlex, and Latitude)

Technical Support (PDAs, projectors, printers,

toll-free: 0120-981-690

routers)

Technical Support outside of Japan (PDAs,

81-44-556-3468

projectors, printers, routers)

Faxbox Service

24-Hour Automated Order Status Service

Customer Care

Business Sales Division (up to 400 employees)

Preferred Accounts Division Sales (over 400

044-556-3490

044-556-3801

044-556-4240

044-556-1465

044-556-3433

employees)

Public Sales (government agencies, educational

044-556-5963

institutions, and medical institutions)

Global Segment Japan

Individual User

Switchboard

Korea (Seoul)

International Access Code: 001

Country Code: 82

City Code: 2

E-mail: krsupport@dell.com

Support

Support (Dimension, PDA, Electronics and Accessories)

Sales

Fax

Switchboard

Latin America Customer Technical Support (Austin, Texas,

toll-free: 080-200-3800

toll-free: 080-200-3801

toll-free: 080-200-3600

044-556-3469

044-556-1760

044-556-4300

2194-6202

2194-6000

512 728-4093

U.S.A.)

Customer Service (Austin, Texas, U.S.A.)

Fax (Technical Support and Customer Service)

512 728-3619

512 728-3883

(Austin, Texas, U.S.A.)

Sales (Austin, Texas, U.S.A.)

SalesFax (Austin, Texas, U.S.A.)

512 728-4397

512 728-4600

or 512 728-3772

Country (City) International Access Code

Department Name or Service Area,

Website and E-Mail Address Country Code City Code

Luxembourg

International Access Code: 00

Country Code: 352

We bs it e : support.euro.dell.com

Support

Home/Small Business Sales

Corporate Sales

Customer Care

Fax

Macao

Country Code: 853

Technical Support

Customer Service (Xiamen, China)

Transaction Sales (Xiamen, China)

Malaysia (Penang)

International Access Code: 00

Country Code: 60

City Code: 4

We bs it e : support.ap.dell.com

Technical Support (Dell Precision, OptiPlex, and Latitude)

Technical Support (Dimension, Inspiron, and Electronics and Accessories)

Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)

Customer Care

Tra n sa ct io n S al es

Corporate Sales

Mexico

Customer Technical Support

International Access Code: 00

Country Code: 52

Sales

Customer Service

Main

Montserrat General Support

Netherlands Antilles General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

3420808075

+32 (0)2 713 15 96

26 25 77 81

+32 (0)2 481 91 19

26 25 77 82

toll-free: 0800 105

34 160 910

29 693 115

toll-free: 1 800 880 193

toll-free: 1 800 881 306

toll-free: 1800 881 386

toll-free:

1800 881 306

(option 6)

toll-free: 1 800 888 202

toll-free: 1 800 888 213

001-877-384-8979

or 001-877-269-3383

50-81-8800

or 01-800-888-3355

001-877-384-8979

or 001-877-269-3383

50-81-8800

or 01-800-888-3355

toll-free: 1-866-278-6822

001-800-882-1519

www.dell.com | support.dell.com

Country (City) International Access Code Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

City Code

Netherlands (Amsterdam)

International Access Code: 00

Country Code: 31

City Code: 20

www.dell.com | support.dell.com

New Zealand

International Access Code: 00

Country Code: 64

Nicaragua General Support

Norway (Lysaker)

International Access Code: 00

Country Code: 47

Pan ama General Support

Peru General Support

Poland (Warsaw)

International Access Code: 011

Country Code: 48

City Code: 22

Portugal

International Access Code: 00

Country Code: 351

We bs it e : support.euro.dell.com

Technical Support for XPS

Technical Support for all other Dell computers

Technical Support Fax

Home/Small Business Customer Care

Relational Customer Care

Home/Small Business Sales

Relational Sales

Home/Small Business Sales Fax

Relational Sales Fax

Switchboard

Switchboard Fax

We bs it e : support.ap.dell.com

E-mail: support.ap.dell.com/contactus

General Support

We bs it e : support.euro.dell.com

Technical Support for XPS

Technical Support for all other Dell products

Relational Customer Care

Home/Small Business Customer Care

Switchboard

Fax Switchboard

We bs it e : support.euro.dell.com

E-mail: pl_support_tech@dell.com

Customer Service Phone

Customer Care

Sales

Customer Service Fax

Reception Desk Fax

Switchboard

We bs it e : support.euro.dell.com

Technical Support

Customer Care

Sales

020 674 45 94

020 674 45 00

020 674 47 66

020 674 42 00

020 674 4325

020 674 55 00

020 674 50 00

020 674 47 75

020 674 47 50

020 674 50 00

020 674 47 50

0800 441 567

001-800-220-1006

815 35 043

671 16882

671 17575

23162298

671 16800

671 16865

001-800-507-0962

0800-50-669

57 95 700

57 95 999

57 95 806

57 95 998

57 95 999

707200149

800 300 413

800 300 410 or 800 300 411 or

800 300 412 or 21 422 07 10

Fax

Puerto Rico General Support

214240112

1-800-805-7545

Country (City) International Access Code Country Code City Code

St. Kitts and Nevis General Support

St. Lucia General Support

St. Vincent and the Grenadines General Support

Singapore (Singapore)

International Access Code: 005

Country Code: 65

Slovakia (Prague)

International Access Code: 00

Country Code: 421

South Africa (Johannesburg)

International Access Code:

09/091

Country Code: 27

City Code: 11

Southeast Asian and Pacific Countries

NOTE: The phone numbers in this section should be

called from within Singapore or Malaysia only.

Website: support.ap.dell.com

Technical Support (Dimension, Inspiron, and Electronics and Accessories)

Technical Support (OptiPlex, Latitude, and Dell Precision)

Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)

Customer Care

Tra n sa ct io n S al es

Corporate Sales

We bs it e : support.euro.dell.com

E-mail: czech_dell@dell.com

Technical Support

Customer Care

Fax

Tec h Fa x

Switchboard (Sales)

We bs it e : support.euro.dell.com

E-mail: dell_za_support@dell.com

Gold Queue

Technical Support

Customer Care

Sales

Fax

Switchboard

Technical Support, Customer Service, and Sales (Penang, Malaysia)

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 1-877-441-4731

1-800-882-1521

toll-free: 1-877-270-4609

toll-free: 1 800 394 7430

toll-free: 1 800 394 7488

toll-free: 1 800 394 7478

toll-free:

toll-free: 1 800 394 7412

toll-free: 1 800 394 7419

1 800 394 7430

(option 6)

02 5441 5727

420 22537 2707

02 5441 8328

02 5441 7585

011 709 7713

011 709 7710

011 709 7707

011 709 7700

011 706 0495

011 709 7700

604 633 4810

www.dell.com | support.dell.com

Country (City) International Access Code Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

City Code

Spain (Madrid)

International Access Code: 00

Country Code: 34

City Code: 91

www.dell.com | support.dell.com

We bs it e : support.euro.dell.com

Home and Small Business

Technical Support

Customer Care

Sales

Switchboard

Fax

902 100 130

902 118 540

902 118 541

902 118 539

Corporate

902 100 130

902 115 236

917229200

917229583

0771 340 340

08 590 05 199

08 590 05 642

08 587 70 527

020 140 14 44

08 590 05 594

08 590 05 185

0848 33 88 57

0844 811 411

Sweden (Upplands Vasby)

International Access Code: 00

Country Code: 46

City Code: 8

Switzerland (Geneva)

International Access Code: 00

Country Code: 41

City Code: 22

Technical Support

Customer Care

Switchboard

Fax

We bs it e : support.euro.dell.com

Technical Support for XPS

Technical Support for all other Dell products

Relational Customer Care

Home/Small Business Customer Care

Employee Purchase Program (EPP) Support

Technical Support Fax

Sales

We bs it e : support.euro.dell.com

E-mail: Tech_support_central_Europe@dell.com

Technical Support for XPS

Technical Support (Home and Small Business) for all other Dell products

Ta i wa n

International Access Code: 002

Country Code: 886

Technical Support (Corporate)

Customer Care (Home and Small Business)

Customer Care (Corporate)

Fax

Switchboard

We bs it e : support.ap.dell.com

E-mail: ap_support@dell.com

Technical Support (OptiPlex, Latitude, Inspiron,

toll-free: 00801 86 1011

0844 822 844

0848 802 202

0848 821 721

022 799 01 90

022 799 01 01

Dimension, and Electronics and Accessories)

Technical Support (PowerApp, PowerEdge,

toll-free: 00801 60 1256

PowerConnect, and PowerVault)

Customer Care

toll-free:

00801 60 1250

(option 5)

Tra n sa ct io n S al es

Corporate Sales

toll-free: 00801 65 1228

toll-free: 00801 651 227

Country (City) International Access Code

Department Name or Service Area,

Website and E-Mail Address Country Code City Code

Thailand

International Access Code: 001

Country Code: 66

We bs it e : support.ap.dell.com

Technical Support (OptiPlex, Latitude, and Dell Precision)

Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)

Customer Care

Corporate Sales

Tra n sa ct io n S al es

Trinidad/Tobago General Support

Turks and Caicos Islands General Support

U.K. (Bracknell)

International Access Code: 00

Country Code: 44

City Code: 1344

We bs it e : support.euro.dell.com

E-mail: dell_direct_support@dell.com

Customer Care website:

support.euro.dell.com/uk/en/ECare/form/home.asp

Sales

Home and Small Business Sales

Corporate/Public Sector Sales

Customer Care

Home and Small Business Customer Care

Corporate Customer Care

Preferred Accounts (500–5000 employees) Customer Care

Global Accounts Customer Care

Central Government Customer Care

Local Government & Education Customer Care

Health Customer Care

Technical Support

Technical Support for XPS

Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees])

General

Technical Support for all other products

Home and Small Business Fax

Uruguay General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 1800 0060 07

toll-free: 1800 0600 09

toll-free:

1800 006 007

(option 7)

toll-free: 1800 006 009

toll-free: 1800 006 006

1-800-805-8035

toll-free: 1-866-540-3355

0870 907 4000

01344 860 456

0870 906 0010

01344 373 185

0870 906 0010

01344 373 186

01344 373 193

01344 373 199

01344 373 194

0870 366 4180

0870 908 0500

0870 908 0800

0870 907 4006

toll-free: 000-413-598-2521

www.dell.com | support.dell.com

Country (City) International Access Code Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

City Code

U.S.A. (Austin, Texas)

International Access Code: 011

Country Code: 1

Automated Order-Status Service

AutoTech (portable and desktop computers)

Hardware and Warranty Support (Dell TV,

Printers, and Projectors

) for Relationship

toll-free: 1-800-433-9014

toll-free: 1-800-247-9362

toll-free: 1-877-459-7298

customers

Americas Consumer XPS Support

Consumer (Home and Home Office) Support for

www.dell.com | support.dell.com

all other Dell products

Customer Service

Employee Purchase Program (EPP) Customers

toll-free: 1-800-232-8544

toll-free: 1-800-624-9896

toll-free: 1-800-624-9897

toll-free: 1-800-695-8133

Financial Services website:

www.dellfinancialservices.com

Financial Services (lease/loans)

Financial Services (Dell Preferred Accounts [DPA])

toll-free: 1-877-577-3355

toll-free: 1-800-283-2210

Business

Customer Service and Support

Employee Purchase Program (EPP) Customers

Support for printers, projectors, PDAs, and MP3

toll-free: 1-800-456-3355

toll-free: 1-800-695-8133

toll-free: 1-877-459-7298

players

Public (government, education, and healthcare)

Customer Service and Support

Employee Purchase Program (EPP) Customers

Dell Sales

toll-free: 1-800-456-3355

toll-free: 1-800-695-8133

toll-free: 1-800-289-3355

or toll-free: 1-800-879-3355

Dell Outlet Store (Dell refurbished computers)

Software and Peripherals Sales

Spare Parts Sales

Extended Service and Warranty Sales

Fax

Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired

U.S. Virgin Islands General Support

Ven ez ue la General Support

toll-free: 1-888-798-7561

toll-free: 1-800-671-3355

toll-free: 1-800-357-3355

toll-free: 1-800-247-4618

toll-free: 1-800-727-8320

toll-free: 1-877-DELLTTY

(1-877-335-5889)

1-877-673-3355

8001-3605

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Dell ML6000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual