Dell Latitude C840 User Manual [en, es, fr]

Dell™ Latitude™ C840

System Information Guide

Guide d'informations du système

Guia de informações do sistema

Guía de información del sistema

Model PP01X

www.dell.com | support.dell.com

Dell™ Latitude™ C840

System Information Guide

www.dell.com | support.dell.com

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your

computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you

how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal

injury, or death.

Abbreviations and Acronyms

For a complete list of abbreviations and acronyms, see the User’s Guide (depending on your
operating system, double-click the User’s Guide icon on your desktop or click the Start
button, click Help and Support Center, click User and system guides, and then click User
Guide).

____________________

Information in this document is subject to change without notice.
© 2002–2003 Dell Computer Corporation. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly
forbidden.

Trademarks used in this text: Dell, the DELL logo, Latitude, TrueMobile, and AccessDirect are trademarks of Dell
Computer Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation; Intel, Pentium, and
Celeron are registered trademarks of Intel Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and
names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names
other than its own.

Model PP01X

April 2003 P/N 0H448 Rev. A01

Contents

CAUTION: Safety Instructions . . . . . . . . . . . . . . . . . . . 5

General
Power
Battery
Air Travel
EMC Instructions

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

. . . . . . . . . . . . . . . . . . . . . . . . 8

When Using Your Computer

Ergonomic Computing Habits
When Working Inside Your Computer
Protecting Against Electrostatic Discharge
Battery Disposal

Finding Information and Assistance

Setting Up Your Computer

About Your Computer

Front View
Left Side View
Right Side View
Back View
Bottom View

. . . . . . . . . . . . . . . . . . . . . . . . . . . 16

. . . . . . . . . . . . . . . . . . . . . . . . . 17

. . . . . . . . . . . . . . . . . . . . . . . . . 18

. . . . . . . . . . . . . . . . . . . . . . . . . . . 19

. . . . . . . . . . . . . . . . . . . . . . . . . . 20

. . . . . . . . . . . . . . . . . . . . 9

. . . . . . . . . . . . . . . . . . 10

. . . . . . . . . . . . . . 10

. . . . . . . . . . . 11

. . . . . . . . . . . . . . . . . . . . . . . . 11

. . . . . . . . . . . . . . . . 12

. . . . . . . . . . . . . . . . . . . . . 14

. . . . . . . . . . . . . . . . . . . . . . . 16

Removing a Battery . . . . . . . . . . . . . . . . . . . . . . . . . 21

Installing a Battery

Running the Dell Diagnostics

Regulatory Notices

. . . . . . . . . . . . . . . . . . . . . . . . . 21

. . . . . . . . . . . . . . . . . . . . 21

. . . . . . . . . . . . . . . . . . . . . . . . . 23

Contents 3

Limited Warranties and Return Policy . . . . . . . . . . . . . . 25

Limited Warranty for the U.S.
“Total Satisfaction” Return Policy (U.S. Only)
Limited Warranty Terms for Canada
“Total Satisfaction” Return Policy (Canada Only)
Dell Software and Peripherals (Canada Only)

. . . . . . . . . . . . . . . . . 25

. . . . . . . . . 28

. . . . . . . . . . . . . . 29

. . . . . . . 33

. . . . . . . . . . 34

One-Year End-User Manufacturer Guarantee
(Latin America and the Caribbean Only)

®

Warranty Statement for Pentium® and Celeron®

Intel
Processors Only (U.S. and Canada Only)

. . . . . . . . . . . . 34

. . . . . . . . . . . . 36

4 Contents

CAUTION: Safety Instructions

Use the following safety guidelines to help ensure your own personal safety and to help protect
your computer and working environment from potential damage.

General

• Do not attempt to service the computer yourself unless you are a trained service
technician. Always follow installation instructions closely.

• If you use an extension power cable with your AC adapter, ensure that the total ampere
rating of the products plugged in to the extension power cable does not exceed the
ampere rating of the extension cable.

• Do not push objects into air vents or openings of your computer. Doing so can cause fire
or electric shock by shorting out interior components.

• Do not store your computer in a low-airflow environment, such as a carrying case or a
closed briefcase, while the computer is turned on. Restricting airflow can damage the
computer or cause a fire.

• Keep your computer away from radiators and heat sources. Also, do not block cooling
vents. Avoid placing loose papers underneath your computer; do not place your computer
in a closed-in wall unit or on a bed, sofa, or rug.

• Place the AC adapter in a ventilated area, such as a desk top or on the floor, when you use
it to run the computer or to charge the battery. Do not cover the AC adapter with papers
or other items that will reduce cooling; also, do not use the AC adapter inside a carrying
case.

• The AC adapter may become hot during normal operation of your computer. Use care
when handling the adapter during or immediately after operation.

• Do not allow your portable computer to operate with the base resting directly on exposed
skin for extended periods of time. The surface temperature of the base will rise during
normal operation (particularly when AC power is present). Allowing sustained contact
with exposed skin can cause discomfort or, eventually, a burn.

• Do not use your computer in a wet environment, for example, near a bath tub, sink, or
swimming pool or in a wet basement.

System Information Guide 5

CAUTION: Safety Instructions (continued)

• If your computer includes an integrated or optional (PC Card) modem, disconnect the
modem cable if an electrical storm is approaching to avoid the remote risk of electric
shock from lightning via the telephone line.

• To help avoid the potential hazard of electric shock, do not connect or disconnect any
cables or perform maintenance or reconfiguration of this product during an electrical
storm. Do not use your computer during an electrical storm unless all cables have been
disconnected and the computer is operating on battery power.

• If your computer includes a modem, the cable used with the modem should be

www.dell.com | support.dell.com

manufactured with a minimum wire size of 26 American wire gauge (AWG) and an FCC­compliant RJ-11 modular plug.

• Before you open the memory module/Mini PCI card/modem cover on the bottom of your
computer, disconnect all cables from their electrical outlets and disconnect the telephone
cable.

• If your computer has both a modem RJ-11 connector and a network RJ-45 connector,
which look alike, make sure you insert the telephone cable into the RJ-11 connector, not
the RJ-45 connector.

• PC Cards may become very warm during normal operation. Use care when removing PC
Cards after their continuous operation.

• Before you clean your computer, disconnect the computer from the electrical outlet.
Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol
cleaners, which may contain flammable substances.

Power

• Use only the Dell-provided AC adapter approved for use with this computer. Use of
another AC adapter may cause a fire or explosion.

• Before you connect the computer to an electrical outlet, check the AC adapter voltage
rating to ensure that the required voltage and frequency match the available power
source.

• To remove the computer from all power sources, turn the computer off, disconnect the
AC adapter from the electrical outlet, and remove any battery installed in the battery bay
or module bay.

6 System Information Guide

CAUTION: Safety Instructions (continued)

• To help prevent electric shock, plug the AC adapter and device power cables into properly
grounded power sources. These power cables may be equipped with 3-prong plugs to
provide an earth grounding connection. Do not use adapter plugs or remove the
grounding prong from the power cable plug. If you use a power extension cable, use the
appropriate type, 2-prong or 3-prong, to mate with the AC adapter power cable.

• Be sure that nothing rests on your AC adapter’s power cable and that the cable is not
located where it can be tripped over or stepped on.

• If you are using a multiple-outlet power strip, use caution when plugging the AC
adapter’s power cable into the power strip. Some power strips may allow you to insert the
plug incorrectly. Incorrect insertion of the power plug could result in permanent damage
to your computer, as well as risk of electric shock and/or fire. Ensure that the ground
prong of the power plug is inserted into the mating ground contact of the power strip.

Battery

• Use only Dell™ battery modules that are approved for use with this computer. Use of
other types may increase the risk of fire or explosion.

• Do not carry a battery pack in your pocket, purse, or other container where metal objects
(such as car keys or paper clips) could short-circuit the battery terminals. The resulting
excessive current flow can cause extremely high temperatures and may result in damage
to the battery pack or cause fire or burns.

• The battery poses a burn hazard if you handle it improperly. Do not disassemble it.
Handle a damaged or leaking battery pack with extreme care. If the battery is damaged,
electrolyte may leak from the cells and may cause personal injury.

• Keep the battery away from children.

• Do not store or leave your computer or battery pack near a heat source such as a radiator,
fireplace, stove, electric heater, or other heat-generating appliance or otherwise expose it
to temperatures in excess of 60ºC (140ºF). When heated to excessive temperatures,
battery cells could explode or vent, posing a risk of fire.

• Do not dispose of your computer’s battery in a fire or with normal household waste.
Battery cells may explode. Discard a used battery according to the manufacturer’s
instructions or contact your local waste disposal agency for disposal instructions. Dispose
of a spent or damaged battery promptly.

System Information Guide 7

CAUTION: Safety Instructions (continued)

Air Travel

• Certain Federal Aviation Administration regulations and/or airline-specific restrictions
may apply to the operation of your Dell computer while you are on board an aircraft. For
example, such regulations/restrictions may prohibit the use of any personal electronic
device (PED) that has the capacity for intentional transmission of radio frequency or
other electromagnetic signals while on an aircraft.

– In order to best comply with all such restrictions, if your Dell portable computer is

equipped with Dell TrueMobile™ or some other wireless communication device,

www.dell.com | support.dell.com

EMC Instructions

Use shielded signal cables to ensure that you maintain the appropriate electromagnetic
compatibility (EMC) classification for the intended environment. For parallel printers, a cable
is available from Dell. If you prefer, you can order a cable from Dell at its worldwide website at
www.dell.com.

please disable this device before you board the aircraft and follow all instructions
provided by airline personnel with regard to such device.

– Additionally, the use of any PED, such as a portable computer, may be prohibited in

aircraft during certain critical phases of flight, for example, takeoff and landing. Some
airlines may further define the critical flight phase as any time the aircraft is below
3,050 m (10,000 ft). Please follow the airline’s specific instructions as to when the use
of a PED is allowed.

Static electricity can harm electronic components inside your computer. To prevent static
damage, discharge static electricity from your body before you touch any of your computer’s
electronic components, such as a memory module. You can do so by touching an unpainted
metal surface on the computer’s input/output panel.

8 System Information Guide

When Using Your Computer

Observe the following safe-handling guidelines to prevent damage to your computer:

• When setting up the computer for work, place it on a level surface.

• When traveling, do not check the computer as baggage. You can put your computer
through an X-ray security machine, but never put your computer through a metal
detector. If you have the computer checked by hand, be sure to have a charged battery
available in case you are asked to turn on the computer.

• When traveling with the hard drive removed from the computer, wrap the drive in a
nonconducting material, such as cloth or paper. If you have the drive checked by hand, be
ready to install the drive in the computer. You can put the hard drive through an X-ray
security machine, but never put the drive through a metal detector.

• When traveling, do not place the computer in overhead storage compartments where it
could slide around. Do not drop your computer or subject it to other mechanical shocks.

• Protect your computer, battery, and hard drive from environmental hazards such as dirt,
dust, food, liquids, temperature extremes, and overexposure to sunlight.

• When you move your computer between environments with very different temperature
and/or humidity ranges, condensation may form on or within the computer. To avoid
damaging the computer, allow sufficient time for the moisture to evaporate before using
the computer.

NOTICE: When taking the computer from low-temperature conditions into a warmer environment

or from high-temperature conditions into a cooler environment, allow the computer to acclimate to
room temperature before turning on power.

• When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the
cable itself. As you pull out the connector, keep it evenly aligned to avoid bending any
connector pins. Also, before you connect a cable make sure both connectors are correctly
oriented and aligned.

• Handle components with care. Hold a component such as a memory module by its edges,
not its pins.

• When preparing to remove a memory module from the system board or disconnect a
device from the computer, turn off the computer, disconnect the AC adapter cable,
remove any battery installed in the battery bay or module bay, and then wait 5 seconds
before proceeding to help avoid possible damage to the system board.

System Information Guide 9

When Using Your Computer (continued)

• Clean the display with a soft, clean cloth and water. Apply the water to the cloth; then
stroke the cloth across the display in one direction, moving from the top of the display to
the bottom. Remove moisture from the display quickly and keep the display dry. Long­term exposure to moisture can damage the display. Do not use a commercial window
cleaner to clean your display.

• If your computer gets wet or is damaged, follow the procedures described in “If Your
Computer Gets Wet” or “If You Drop or Damage Your Computer” in the online User’s
Guide. If, after following these procedures, you confirm that your computer is not
operating properly, contact Dell (see the User’s Guide for the appropriate contact

www.dell.com | support.dell.com

information).

Ergonomic Computing Habits

CAUTION: Improper or prolonged keyboard use may result in injury.
CAUTION: Viewing the display or external monitor screen for extended periods of

time may result in eye strain.

For comfort and efficiency, observe the ergonomic guidelines in your User’s Guide when setting
up and using your computer.

When Working Inside Your Computer

Before removing or installing memory modules, Mini PCI cards, or modems, perform the
following steps in the sequence indicated.

NOTICE: The only time you should ever access the inside of your computer is when you are

installing memory modules, a Mini PCI card, or a modem.

NOTICE: Wait 5 seconds after turning off the computer before disconnecting a device or removing

a memory module, Mini PCI card, or modem to help prevent possible damage to the system board.

Shut down your computer and turn off any attached devices.

1

2 Disconnect your computer and devices from electrical outlets to reduce the potential for

personal injury or shock. Also, disconnect any telephone or telecommunication lines from
the computer.

3 Remove the main battery from the battery bay and, if necessary, the second battery from

the module bay.

10 System Information Guide

When Using Your Computer (continued)

4 Ground yourself by touching any unpainted metal surface on the back of the computer.

While you work, periodically touch the unpainted metal surface to dissipate any static
electricity that might harm internal components.

Protecting Against Electrostatic Discharge

Static electricity can harm electronic components inside your computer. To prevent static
damage, discharge static electricity from your body before you touch any of your computer’s
electronic components, such as a memory module. You can do so by touching any unpainted
metal surface on the back of the computer.

As you continue to work inside the computer, periodically touch any unpainted metal surface
on the back of the computer to remove any static charge your body may have accumulated.

You can also take the following steps to prevent damage from electrostatic discharge (ESD):

• When unpacking a static-sensitive component from its shipping carton, do not remove
the component from the antistatic packing material until you are ready to install the
component. Just before unwrapping the antistatic packaging, be sure to discharge static
electricity from your body.

• When transporting a sensitive component, first place it in an antistatic container or
packaging.

• Handle all sensitive components in a static-safe area. If possible, use antistatic floor pads
and workbench pads.

Battery Disposal

Your computer uses a lithium-ion battery and a reserve battery. For instructions about replacing
the lithium-ion battery in your computer, see “Using the Battery” in your Dell User’s Guide.
The reserve battery is a long-life battery, and it is very possible that you will never need to
replace it. However, should you need to replace it, the procedure must be performed by an
authorized service technician. Do not dispose of the battery along with household waste.
Contact your local waste disposal agency for the address of the nearest battery deposit site.

System Information Guide 11

Finding Information and Assistance

The following table lists the resources that Dell provides as support tools. Additional
resources may be shipped with your computer.

Resources and Support Tools

Resource Contents Using the Resource

User’s guides for your
computer and devices

www.dell.com | support.dell.com

User’s Guides

Drivers and Utilities CD

• Dell Diagnostics

• Drivers

• Utilities

• Computer and device
documentation

Depending on your operating system, double-click the
User’s Guides icon on your desktop, or click the Start
button and then select Help and Support to access the
documentation stored on your hard drive.

Obtain information on the following:

• Using your computer

• Configuring system settings

• Removing and installing parts

• Installing and configuring software

• Diagnosing a problem

• Technical specifications

• Getting technical assistance

See the main menu on the Drivers and Utilities CD that
came with your computer. Use the pull-down menu to
make selections appropriate for your computer.

Documentation and drivers are already installed on your
computer when shipped from Dell. You can use this CD
to access documentation, reinstall drivers, or run
diagnostics tools.

For more information, see your computer User’s Guide.

Service and Registration
Labels

• Express Service Code and
Service Tag

• Product Key (also called
the Product ID or
Certificate of Authenticity
[COA])

12 System Information Guide

The Express Service Code and Service Tag are unique
identifiers for your Dell™ computer.

You will need the Product Key (or Product ID) number to
complete the operating system setup.

Resource Contents Using the Resource

Operating System CD To reinstall your operating system, use the Operating

System CD that came with your computer.

NOTE: The Operating System CD may not include all
the latest drivers for your computer. If you reinstall your
operating system, use the Drivers and Utilities CD to
reinstall drivers for the devices shipped with your
computer.

Dell Support website

• Frequently asked questions

• Downloads for your
computer

• Documentation

• Online discussions about
your computer

• Searchable database

Dell Premier Support website

• Service call status

• Top technical issues by
product

• Frequently asked questions
by product number

• Customized service tags

• System configuration detail

Go to and complete the one-time registration:

• Get help with general usage, installation, and
troubleshooting questions (Ask Dudley, Dell
Knowledge Base)

• Access documentation about your computer and
devices (Dell Documents)

• Get the latest versions of the drivers for your computer
(Downloads for Your Dell)

• Join online discussions with other Dell customers and
Dell technical professionals (Dell Talk)

• Explore a list of online links to Dell's primary vendors

Go to premiersupport.dell.com:

The Dell Premier Support website is customized for
corporate, government, and education customers.

This service may not be available in all regions.

System Information Guide 13

Setting Up Your Computer

1 Unpack the accessories box.

2 Set aside the contents of the accessories box, which you will need to complete the

setup of your computer.

The accessories box also contains user documentation and any software or additional
hardware (such as PC Cards, drives, or batteries) you have ordered.

3 Connect the AC adapter to the AC adapter connector and to the electrical outlet.

Connecting the AC Adapter

www.dell.com | support.dell.com

14 System Information Guide

Power Button

NOTE: Do not dock the computer until it has been turned on and shut down at least once.

System Information Guide 15

About Your Computer

Front View

CAUTION: Do not block, push objects into, or allow dust to accumulate in the

air vents. Doing so can damage the computer or cause a fire.

www.dell.com | support.dell.com

1

2

3

14

13

12

11

4

5

6

7

8

910

16 System Information Guide

Left Side View

1 display latch 8 touch pad

2 display 9 battery bay

3 device status lights 10 module bay

4 air vent 11 track stick/touch pad buttons

5 keyboard status lights 12 Dell™ AccessDirect™ button

6 keyboard 13 power button

7 track stick 14 microphone

1

2 3 4 5 6

System Information Guide 17

Right Side View

CAUTION: Do not block, push objects into, or allow dust to accumulate in the air

www.dell.com | support.dell.com

vents. Doing so can damage the computer or cause a fire.

1 fixed optical drive

2 S-video TV-out connector

3 security cable slot

4 modem connector

5 network connector

6 speaker

123 467 85

18 System Information Guide

1 speaker 5 PC Card slot

2 security cable slot 6 IEEE 1394 connector

3 hard drive bay 7 audio connectors

4 infrared sensor 8 air vents

Back View

NOTICE: To avoid damaging the computer, wait 5 seconds after turning off the computer

before you disconnect an external device.

CAUTION: Do not block, push objects into, or allow dust to accumulate in the air

vents. Doing so can damage the computer or cause a fire.

1234 5678

1 fans (2) 5 docking connector

2 AC adapter connector 6 parallel connector

3 PS/2 connector 7 serial connector

4 video connector 8 USB connectors (2)

System Information Guide 19

Bottom View

1

www.dell.com | support.dell.com

2

3

4

20 System Information Guide

1 memory module and modem cover

2 device release latches

3 Mini PCI card cover

4 docking device latch

Removing a Battery

NOTICE: If you choose to replace the battery with the computer in standby mode, you have

only about 1 minute to complete the battery replacement before the computer shuts down and
loses any unsaved data.

Before removing the battery, ensure that the computer is turned off, suspended in a power
management mode, or connected to an electrical outlet.

1 If the computer is docked, undock it.

2 Slide and hold the battery bay (or module bay) latch release on the bottom of the

computer, and then slide the battery from the bay.

Installing a Battery

Slide the battery into the bay until the latch release clicks.

Running the Dell Diagnostics

Dell provides a number of tools to help you if your computer does not perform as expected.
For information on these help tools, see your User’s Guide.

If you have a computer problem and are unable to access the online User’s Guide, use the
Dell Diagnostics to help you determine the cause of the problem and to help you solve it.
The Diagnostics are on the Drivers and Utilities CD that came with your computer.

System Information Guide 21

NOTE: Run the Diagnostics before you call Dell technical support because the diagnostic tests

provide information you may need when you call.

To start the Diagnostics, perform the following steps:

1 Insert the Drivers and Utilities CD into the CD, CD-RW, or DVD drive.

2 Turn off the computer.

3 If the computer is docked, undock the computer.

4 Ensure that the computer is connected to an electrical outlet.

5 Turn on the computer with the Driver and Utilities CD in the CD, CD-RW, or DVD

drive.

www.dell.com | support.dell.com

6 Press to enter the system setup program as soon as the Dell logo screen appears,

and before the Microsoft

NOTE: Write down your current boot sequence in the event you want to restore it after running

the Dell Diagnostics.

Select the Boot Order page of the system setup program. Make a note of the device

7

currently set as the first (top) boot device, and then set the first three devices in the
boot sequence in the following order:

• Diskette Drive

• CD/DVD/CD-RW Drive

• Internal HDD

®

Windows® logo screen appears.

8 Save your changes and press to exit the system setup program and restart the

computer to boot from the CD.

The computer starts and automatically begins to run the Dell Diagnostics.

9 When you have completed running diagnostics, remove the Drivers and Utilities CD.

10 When the computer restarts, press as soon as the Dell logo screen appears, and

before the Microsoft Windows logo screen appears.

11 In the system setup program, select the Boot Order page and reset the boot sequence

to the original order.

12 Press to exit the system setup program and restart Microsoft Windows.

13 Remove the CD from the CD, CD-RW, or DVD drive.

22 System Information Guide

When you start the diagnostics, the Dell logo screen appears, followed by a message telling
you that the diagnostics is loading. After the diagnostics loads, the Diagnostics Menu
appears.

To select an option from this menu, highlight the option and press , or press the
key that corresponds to the highlighted letter in the option you choose.

Regulatory Notices

Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or
conducted along power or signal leads, that endangers the functioning of a radio navigation
or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed
radio communications service. Radio communications services include but are not limited
to AM/FM commercial broadcast, television, cellular services, radar, air-traffic control,
pager, and Personal Communication Services (PCS). These licensed services, along with
unintentional radiators such as digital devices, including computers, contribute to the
electromagnetic environment.

Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to
function properly together in the electronic environment. While this computer has been
designed and determined to be compliant with regulatory agency limits for EMI, there is no
guarantee that interference will not occur in a particular installation. If this equipment does
cause interference with radio communications services, which can be determined by
turning the equipment off and on, you are encouraged to try to correct the interference by
one or more of the following measures:

• Reorient the receiving antenna.

• Relocate the computer with respect to the receiver.

• Move the computer away from the receiver.

• Plug the computer into a different outlet so that the computer and the receiver are on
different branch circuits.

If necessary, consult a Dell Technical Support representative or an experienced
radio/television technician for additional suggestions.

For additional regulatory information, see “Regulatory Notices” in the Appendix of your
online User’s Guide. The sections specific to each regulatory agency provide country­specific EMC/EMI or product safety information.

System Information Guide 23

www.dell.com | support.dell.com

24 System Information Guide

Limited Warranties and Return Policy

Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, one-year, two-year,
three-year, or four-year limited warranty. To determine which warranty you purchased, see the invoice that
accompanied your hardware product(s). The following sections describe the limited warranties and return policy
for the U.S., the limited warranties and return policy for Canada, and the manufacturer guarantee for Latin
America and the Caribbean.

Limited Warranty for the U.S.

What is covered by this limited warranty?

This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell­branded hardware products, including Dell-branded peripheral products.

What is not covered by this limited warranty?

This limited warranty does not cover:

• Software, including the operating system and software added to the Dell-branded hardware products
through our factory-integration system, third-party software, or the reloading of software

• Non-Dell-branded products and accessories

• Problems that result from:

– External causes such as accident, abuse, misuse, or problems with electrical power

– Servicing not authorized by us

– Usage that is not in accordance with product instructions

– Failure to follow the product instructions or failure to perform preventive maintenance

– Problems caused by using accessories, parts, or components not supplied by us

• Products with missing or altered service tags or serial numbers

• Products for which we have not received payment

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S
RESPONSIBILITY FOR MALFUNCITONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR
AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND
IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD
REFLECTED ON YOUR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL
APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT
APPLY TO YOU.

System Information Guide 25

WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED
WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, ANY LIABILTY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE
SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO
YOU.

How long does this limited warranty last?

This limited warranty lasts for the time period indicated on your invoice, except that the limited warranty on Dell­branded batteries lasts only one year and the limited warranty on the lamps for Dell-branded projectors lasts only

www.dell.com | support.dell.com

ninety days. The limited warranty begins on the date of the invoice. The warranty period is not extended if we
repair or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its
discretion, but any changes will not be retroactive.

What do I do if I need warranty service?

Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your
Dell service tag number or order number available.

Individual Home Consumers: U.S. Only

Technical Support 1-800-624-9896

Customer Service 1-800-624-9897

Individual Home Consumers who purchased through
an Employee Purchase Program:

Technical Support and Customer Service 1-800-822-8965

Home and Small Business Commercial Customers:

Technical Support and Customer Service 1-800-456-3355

Medium, Large, or Global Commercial Customers,
Healthcare Customers, and Value Added Resellers
(VARs):

Technical Support and Customer Service 1-800-822-8965

Government and Education Customers:

Technical Support and Customer Service 1-800-234-1490

Dell-Branded Memory

1-888-363-5150

26 System Information Guide

What will Dell do?

During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the
90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell­branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not
able to repair the product, we will replace it with a comparable product that is new or refurbished.

When you contact us, we will issue a Return Material Authorization Number for you to include with your return.
You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure
the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or
replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in
the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product
to you freight collect.

If we determine that the product is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis.

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other

storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable
media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or
personal information; lost or corrupted data; or damaged or lost removable media.

During the remaining years: For the remaining period of the limited warranty, we will replace any defective part
with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid
credit card number at the time you request a replacement part, but we will not charge you for the replacement part
as long as you return the original part to us within thirty days after we ship the replacement part to you. If we do
not receive the original part within thirty days, we will charge to your credit card the then-current standard price for
that part.

We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S.
possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping
container with each replacement part for your use in returning the replaced part to us.

NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage

device(s) in the product(s). We are not responsible for lost or corrupted data.

What if I purchased a service contract?

If your service contract is with Dell, service will be provided to you under the terms of the service agreement.
Please refer to that contract for details on how to obtain service.

If you purchased through us a service contract with one of our third-party service providers, please refer to that
contract for details on how to obtain service.

How will you fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,
some of which were never used by a customer. All parts and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period of the limited warranty for the product you
bought.

System Information Guide 27

What do I do if I am not satisfied?

We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this
limited warranty, please let us know. We have found that the best way to resolve issues regarding our limited
warranty is to work together. If, after those discussions, you are still not satisfied, we believe arbitration is the
most expeditious way to resolve your concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY

(WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT, OR
FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT, AND EQUITABLE
CLAIMS) AGAINST DELL arising from or relating to this limited warranty, its interpretation, or the breach,

termination, or validity thereof, the relationships which result from this limited warranty (including, to the full
extent permitted by applicable law, relationships with third parties), Dell's advertising, or any related purchase

SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED
BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via

the Internet at www.arb-forum.com/ or via telephone at 1-800-474-2371). The arbitration will be limited solely to
the dispute or controversy between you and Dell. Any award of the arbitrator(s) shall be final and binding on each

www.dell.com | support.dell.com

of the parties, and may be entered as a judgment in any court of competent jurisdiction. Information may be
obtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405. This provision applies
only to individual home consumers and consumers who purchased through an employee purchase program. It does
not apply to small, medium, large, and global commercial customers or government, education, and healthcare
customers.

May I transfer the limited warranty?

Limited warranties on systems may be transferred if the current owner transfers ownership of the system and
records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may
record your transfer by going to Dell's website:

• If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm

• If you are a Small, Medium, Large, or Global Commercial Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm

• If you are a Government, Education, or Healthcare Customer, or an Individual Consumer who purchased
through an employee purchase program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm

If you do not have Internet access, call your customer care representative or call 1-800-624-9897.

“Total Satisfaction” Return Policy (U.S. Only)

We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we
offer a “Total Satisfaction” return policy for most products that you—the end-user customer—purchase directly
from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or
a refund of the purchase price paid, less shipping and handling and applicable restocking fees as follows:

• New Hardware Products and Accessories — All new hardware, accessories, parts, and unopened software
still in its sealed package, excluding the products listed below, may be returned within thirty days from the
invoice date. To return applications software or an operating system that has been installed by Dell, you
must return the entire computer. A different return policy applies to nondefective products purchased
through Dell's Software and Peripherals division by customers of our Small and Medium Business divisions.
Those products may be returned within thirty days from the invoice date, but a fifteen percent (15%)
restocking fee will be deducted from any refund or credit. The “Total Satisfaction” Return Policy and
Software and Peripherals division return policy are not available for Dell | EMC storage products, EMC­branded products, or enterprise software.

28 System Information Guide