Dell Latitude C640 User Manual [en, es, fr]

Dell™ Latitude™ C540/C640 Series

System Information Guide

Guide d'information sur le système

Guia de informações do sistema

Guía de información del sistema

Model PP01L

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Dell™ Latitude™ C540/C640 Series

System Information Guide

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Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your

computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you

how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal

injury, or death.

Abbreviations and Acronyms

For a complete list of abbreviations and acronyms, see the User’s Guide (depending on your operating system, double-click the User’s Guide icon on your desktop, or click the Start button, click Help and Support Center, and then click User and system guides).

If you purchased a Dell™ n Series computer, any references in this document to Microsoft Windows

operating systems are not applicable.

____________________

Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, Latitude, TrueMobile, and AccessDirect are trademarks of Dell Computer Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; EMC is a registered trademark of EMC Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.

January 2003 P/N 1R407 Rev. A01

CAUTION: Safety Instructions . . . . . . . . . . . . . . . . . . 5

General Power Battery Air Travel EMC Instructions California Residents

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When Using Your Computer

Ergonomic Computing Habits

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When Working Inside Your Computer Protecting Against Electrostatic Discharge Battery Disposal

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Finding Information and Assistance

Setting Up Your Computer

About Your Computer

Front View Left Side View

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Right Side View Back View Bottom View

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Removing a Battery

Installing a Battery

Running the Dell Diagnostics

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Contents 3

Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . 24

Limited Warranty for the U.S. "Total Satisfaction" Return Policy (U.S. Only) Limited Warranty Terms for Canada "Total Satisfaction" Return Policy (Canada Only) Dell Software and Peripherals (Canada Only)

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One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only)

Warranty Statement for Pentium® and Celeron®

Intel Processors Only (U.S. and Canada Only)

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4 Contents

CAUTION: Safety Instructions

Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage.

General

• Do not attempt to service the computer yourself unless you are a trained service technician. Always follow installation instructions closely.

• If you use an extension power cable with your AC adapter, ensure that the total ampere rating of the products plugged in to the extension power cable does not exceed the ampere rating of the extension cable.

• Do not push objects into air vents or openings of your computer. Doing so can cause fire or electric shock by shorting out interior components.

• Do not store your computer in a low-airflow environment, such as a carrying case or a closed briefcase, while the computer is turned on. Restricting airflow can damage the computer or cause a fire.

• Keep your computer away from radiators and heat sources. Also, do not block cooling vents. Avoid placing loose papers underneath your computer; do not place your computer in a closed-in wall unit or on a bed, sofa, or rug.

• Place the AC adapter in a ventilated area, such as a desk top or on the floor, when you use it to run the computer or to charge the. Do not cover the AC adapter with papers or other items that will reduce cooling; also, do not use the AC adapter inside a carrying case.

• The AC adapter may become hot during normal operation of your computer. Use care when handling the adapter during or immediately after operation.

• Do not allow your portable computer to operate with the base resting directly on exposed skin for extended periods of time. The surface temperature of the base will rise during normal operation (particularly when AC power is present). Allowing sustained contact with exposed skin can cause discomfort or, eventually, a burn.

• Do not use your computer in a wet environment, for example, near a bath tub, sink, or swimming pool or in a wet basement

• If your computer includes an integrated or optional (PC Card) modem, disconnect the modem cable if an electrical storm is approaching to avoid the remote risk of electric shock from lightning via the telephone line.

System Information Guide 5

CAUTION: Safety Instructions (continued)

• To help avoid the potential hazard of electric shock, do not connect or disconnect any cables or perform maintenance or reconfiguration of this product during an electrical storm. Do not use your computer during an electrical storm unless all cables have been disconnected and the computer is operating on battery power.

• If your computer includes a modem, the cable used with the modem should be manufactured with a minimum wire size of 26 American wire gauge (AWG) and an FCCcompliant RJ-11 modular plug.

• Before you open the memory module/Mini PCI card/modem cover on the bottom of your

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computer, disconnect all cables from their electrical outlets and disconnect the telephone cable.

• If your computer has a modem RJ-11 connector and a network RJ-45 connector, insert the telephone cable into the RJ-11 connector, not the RJ-45 connector.

• PC Cards may become very warm during normal operation. Use care when removing PC Cards after their continuous operation.

• Before you clean your computer, disconnect the computer from the electrical outlet. Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances.

Power

• Use only the Dell-provided AC adapter approved for use with this computer. Use of another AC adapter may cause a fire or explosion.

• Before you connect the computer to an electrical outlet, check the AC adapter voltage rating to ensure that the required voltage and frequency match the available power source.

• To remove the computer from all power sources, turn the computer off, remove the battery pack, and disconnect the AC adapter from the electrical outlet.

• To help prevent electric shock, plug the AC adapter and device power cables into properly grounded power sources. These power cables may be equipped with 3-prong plugs to provide an earth grounding connection. Do not use adapter plugs or remove the grounding prong from the power cable plug. If you use a power extension cable, use the appropriate type, 2-prong or 3-prong, to mate with the AC adapter power cable.

• Be sure that nothing rests on your AC adapter’s power cable and that the cable is not located where it can be tripped over or stepped on.

6 System Information Guide

CAUTION: Safety Instructions (continued)

• If you are using a multiple-outlet power strip, use caution when plugging the AC adapter’s power cable into the power strip. Some power strips may allow you to insert the plug incorrectly. Incorrect insertion of the power plug could result in permanent damage to your computer, as well as risk of electric shock and/or fire. Ensure that the ground prong of the power plug is inserted into the mating ground contact of the power strip.

Battery

• Use only Dell™ battery modules that are approved for use with this computer. Use of other types may increase the risk of fire or explosion.

• Do not carry a battery pack in your pocket, purse, or other container where metal objects (such as car keys or paper clips) could short-circuit the battery terminals. The resulting excessive current flow can cause extremely high temperatures and may result in damage to the battery pack or cause fire or burns.

• The battery poses a burn hazard if you handle it improperly. Do not disassemble it. Handle a damaged or leaking battery pack with extreme care. If the battery is damaged, electrolyte may leak from the cells and may cause personal injury.

• Keep the battery away from children.

• Do not store or leave your computer or battery pack near a heat source such as a radiator, fireplace, stove, electric heater, or other heat-generating appliance or otherwise expose it to temperatures in excess of 60ºC (140ºF). When heated to excessive temperatures, battery cells could explode or vent, posing a risk of fire.

• Do not dispose of your computer’s battery in a fire or with normal household waste. Battery cells may explode. Discard a used battery according to the manufacturer’s instructions or contact your local waste disposal agency for disposal instructions. Dispose of a spent or damaged battery promptly.

System Information Guide 7

CAUTION: Safety Instructions (continued)

Air Travel

• Certain Federal Aviation Administration regulations and/or airline-specific restrictions may apply to the operation of your Dell computer while you are on board an aircraft. For example, such regulations/restrictions may prohibit the use of any personal electronic device (PED) that has the capacity for intentional transmission of radio frequency or other electromagnetic signals while on an aircraft.

– In order to best comply with all such restrictions, if your Dell portable computer is

equipped with Dell TrueMobile™ or some other wireless communication device,

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EMC Instructions

Use shielded signal cables to ensure that you maintain the appropriate EMC classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell at its worldwide website at www.dell.com.

please disable this device before you board the aircraft and follow all instructions provided by airline personnel with regard to such device.

– Additionally, the use of any PED, such as a portable computer, may be prohibited in

aircraft during certain critical phases of flight, for example, takeoff and landing. Some airlines may further define the critical flight phase as any time the aircraft is below 3050 m (10,000 ft.). Please follow the airline’s specific instructions as to when the use of a PED is allowed.

Static electricity can harm electronic components inside your computer. To prevent static damage, discharge static electricity from your body before you touch any of your computer’s electronic components, such as a memory module. You can do so by touching an unpainted metal surface on the computer’s input/output panel.

California Residents

WARNING: Handling the cord on this product, or cords associated with accessories sold with this product, will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm.

8 System Information Guide

Wash your hands after handling the cord.

When Using Your Computer

Observe the following safe-handling guidelines to prevent damage to your computer:

• When setting up the computer for work, place it on a level surface.

• When traveling, do not check the computer as baggage. You can put your computer through an X-ray security machine, but never put your computer through a metal detector. If you have the computer checked by hand, be sure to have a charged battery available in case you are asked to turn on the computer.

• When traveling with the hard drive removed from the computer, wrap the drive in a nonconducting material, such as cloth or paper. If you have the drive checked by hand, be ready to install the drive in the computer. You can put the hard drive through an X-ray security machine, but never put the drive through a metal detector.

• When traveling, do not place the computer in overhead storage compartments where it could slide around. Do not drop your computer or subject it to other mechanical shocks.

• Protect your computer, battery, and hard drive from environmental hazards such as dirt, dust, food, liquids, temperature extremes, and overexposure to sunlight.

• When you move your computer between environments with very different temperature and/or humidity ranges, condensation may form on or within the computer. To avoid damaging the computer, allow sufficient time for the moisture to evaporate before using the computer.

NOTICE: When taking the computer from low-temperature conditions into a warmer environment

or from high-temperature conditions into a cooler environment, allow the computer to acclimate to room temperature before turning on power.

• When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. As you pull out the connector, keep it evenly aligned to avoid bending any connector pins. Also, before you connect a cable make sure both connectors are correctly oriented and aligned.

• Handle components with care. Hold a component such as a memory module by its edges, not its pins.

• When preparing to remove a memory module from the system board or disconnect a device from the computer, turn off the computer, disconnect the AC adapter cable, and then wait 5 seconds before proceeding to help avoid possible damage to the system board.

System Information Guide 9

When Using Your Computer (continued)

• Clean the display with a soft, clean cloth and water. Apply the water to the cloth; then stroke the cloth across the display in one direction, moving from the top of the display to the bottom. Remove moisture from the display quickly and keep the display dry. Longterm exposure to moisture can damage the display. Do not use a commercial window cleaner to clean your display.

• If your computer gets wet or is damaged, follow the procedures described in "Solving Problems" in your online User’s Guide. If, after following these procedures, you confirm that your computer is not operating properly, contact Dell (see "Getting Help" in your User’s Guide for the appropriate contact information).

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Ergonomic Computing Habits

CAUTION: Improper or prolonged keyboard use may result in injury. CAUTION: Viewing the display or external monitor screen for extended periods of

time may result in eye strain.

For comfort and efficiency, observe the ergonomic guidelines in the Appendix of your online User’s Guide when setting up and using your computer.

This portable computer is not designed for continuous operation as office equipment. For extended use in an office, it is recommended that you connect an external keyboard.

When Working Inside Your Computer

Before removing or installing memory modules, Mini PCI cards, or modems, perform the following steps in the sequence indicated.

NOTICE: The only time you should ever access the inside of your computer is when you are

installing memory modules, a Mini PCI card, or a modem.

NOTICE: Wait 5 seconds after turning off the computer before disconnecting a device or removing

a memory module, Mini PCI card, or modem to help prevent possible damage to the system board.

Shut down your computer and turn off any attached devices.

2 Disconnect your computer and devices from electrical outlets to reduce the potential for

personal injury or shock. Also, disconnect any telephone or telecommunication lines from the computer.

3 Remove the main battery from the battery bay and, if necessary, the second battery from

the module bay.

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When Using Your Computer (continued)

4 Ground yourself by touching the unpainted metal surface of the I/O panel on the back of

the computer.

While you work, periodically touch the I/O panel to dissipate any static electricity that might harm internal components.

Protecting Against Electrostatic Discharge

As you continue to work inside the computer, periodically touch an I/O connector to remove any static charge your body may have accumulated.

You can also take the following steps to prevent damage from electrostatic discharge (ESD):

• When unpacking a static-sensitive component from its shipping carton, do not remove the component from the antistatic packing material until you are ready to install the component. Just before unwrapping the antistatic packaging, be sure to discharge static electricity from your body.

• When transporting a sensitive component, first place it in an antistatic container or packaging.

• Handle all sensitive components in a static-safe area. If possible, use antistatic floor pads and workbench pads.

Battery Disposal

Your computer uses a lithium-ion battery. For instructions about replacing the lithium-ion battery in your computer, see "Removing a Battery" later in this document and "Using a Battery" in your online User’s Guide.

Do not dispose of the battery along with household waste. Contact your local waste disposal agency for the address of the nearest battery deposit site.

System Information Guide 11

Finding Information and Assistance

The following table lists the resources that Dell provides as support tools. Additional resources may be shipped with your computer.

Resource Contents Using the Resource

See the main menu on the Drivers and Utilities CD that came with your computer. Use the pull-down menu to make selections appropriate for your computer.

Documentation and drivers are already installed on your computer when shipped from Dell. You can use this CD to access documentation or reinstall drivers. You can also use the CD to run diagnostic tools if you are unable to run the diagnostics located on your hard drive.

For more information, see your online User’s Guide.

The Express Service Code and Service Tag are unique identifiers for your Dell™ computer.

You will need the Product Key (or Product ID) number to complete the operating system setup.

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Drivers and Utilities CD

• Dell Diagnostics

• Drivers

• Utilities

• Computer and device documentation

Service and Registration Labels

• Express Service Code and Service Tag Sequence

• Product Key (also called the Product ID or Certificate of Authenticity [COA])

Operating System CD To reinstall your operating system, use the Operating

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System CD that came with your computer.

NOTE: The Operating System CD may not include all the latest drivers for your computer. If you reinstall your operating system, use the Drivers and Utilities CD to reinstall drivers for the devices shipped with your computer. Alternatively, you can go to support.dell.com to obtain the latest drivers.

For more information about installing your operating system, see the Dell-installed Microsoft Windows computer.

Setup Guide that came with your

Resource Contents Using the Resource

Dell-installed Windows Setup Guide

See the Setup Guide for information on installing and configuring your operating system.

NOTE: To obtain information on your operating system, click the Start button and click Help or Help and Support, depending on your operating system.

Dell Support website

• Frequently asked questions

• Downloads for your computer

• Documentation

• Online discussions about your computer

• Searchable database

Dell Premier Support website

• Service call status

• Top technical issues by product

• Frequently asked questions by product number

• Customized service tags

• System configuration detail

Go to support.dell.com and complete the one-time registration:

• Get help with general usage, installation, and troubleshooting questions (Ask Dudley, Dell Knowledge Base)

• Access documentation about your computer and devices (Dell Documents)

• Get the latest versions of the drivers for your computer (Downloads for Your Dell)

• Join online discussions with other Dell customers and Dell technical professionals (Dell Talk)

• Explore a list of online links to Dell's primary vendors

Go to premiersupport.dell.com:

The Dell Premier Support website is customized for corporate, government, and education customers. It is available to self-maintaining customers who subscribe to the Premier Support program.

This service may not be available in all regions.

System Information Guide 13

Setting Up Your Computer

1 Unpack the accessories box.

2 Set aside the contents of the accessories box, which you will need to complete the

setup of your computer.

The accessories box also contains user documentation and any software or additional hardware (such as PC Cards, drives, or batteries) you have ordered.

3 Connect the AC adapter to the AC adapter connector and to the electrical outlet.

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14 System Information Guide

4 Open the computer display and press the power button to turn on the computer.

NOTE: Do not dock the computer until it has been turned on and shut down at least once.

1 power button

System Information Guide 15

About Your Computer

See your online User’s Guide for detailed information about the computer. Depending on your operating system, double-click the User’s Guide icon on your desktop, or click the Start button, click Help and Support Center, and then click User and system guides. The following items address some of the more commonly asked questions about the computer.

• Modem and network adapter: The computer includes both a v.92 56K modem and a

10/100 Ethernet LOM network adapter. For connector locations, see "Right Side View" later in this document. For more information on ports and connectors, see "About Your Computer" in your online User’s Guide.

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• Battery life and usage: Using the 4460-mAh battery that comes standard with the

computer, you can expect from 3 to 4 hours of operating life from a single fully loaded battery with average usage. Performing certain types of operations can significantly reduce battery life.

– For more information on battery usage and conserving power, see "Using a Battery"

and "Power Management" in the User’s Guide.

– For information on using lower-capacity batteries, see "Ensuring Sufficient Power

for Your Computer" in the "Solving Problems" section of the User’s Guide.

• Module bay devices: For information on the module bay and the devices it supports, see

"Using the Module Bay" in the User’s Guide.

• Docking devices: Your computer supports the Dell C/Dock Expansion Station and the

Dell C/Port Advanced Port Replicator.

NOTE: Docking devices may not be available in all countries.

– For information on your optional docking device, see the documentation that

accompanied the device.

– For information on obtaining optimal performance when using a docking device

with this computer, see "Docking Power Considerations" in the "Solving Problems" section of the User’s Guide.

16 System Information Guide

Front View

CAUTION: Do not block, push objects into, or allow dust to accumulate in the air

vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.

1 display latch 8 module bay

2 display 9 touch pad

3 keyboard status lights 10 battery bay

4 air vent 11 track stick/touch pad buttons

5 keyboard 12 track stick

6 microphone 13 power button

7 device status lights 14 AccessDirect button

System Information Guide 17

Left Side View

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1 234

1 PC Card slot

2 hard drive

3 security cable slot

4 speaker

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Right Side View

CAUTION: Do not block, push objects into, or allow dust to accumulate in the air

vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.

1 2345 67

1 speaker 5 network connector

2 infrared sensor 6 S-video TV-out

connector

3 audio connectors 7 air vents

4 modem connector

(optional)

System Information Guide 19

Back View

NOTICE: To avoid damaging the computer, wait 5 seconds after turning off the computer

before you disconnect an external device.

CAUTION: Do not block, push objects into, or allow dust to accumulate in the air

vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.

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1 23 456789

1 fan 6 PS/2 connector

2 serial connector 7 USB connector

3 parallel connector 8 video connector

4 docking connector 9 AC adapter connector

5 fan

20 System Information Guide

Bottom View

1 Mini PCI card, modem,

and memory module cover

2 device latch releases

3 docking device latch

System Information Guide 21

Removing a Battery

NOTICE: If you choose to replace the battery with the computer in standby mode, you have up

to 4 minutes to complete the battery replacement before the computer shuts down and loses any unsaved data.

Before removing the battery, ensure that the computer is turned off, suspended in a power management mode, or connected to an electrical outlet. Disconnect the modem from the telephone wall jack.

1 If the computer is docked, undock it.

2 Slide and hold the battery latch release.

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3 Remove the battery.

Installing a Battery

Slide the battery into the bay until the latch release clicks.

1 battery latch release

2 battery

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Running the Dell Diagnostics

Dell provides a number of tools to help you if your computer does not perform as expected. For information on these help tools, see "Getting Help" in your online User’s Guide.

If you have a computer problem and are unable to access the online User’s Guide, use the Dell Diagnostics to help you determine the cause of the problem and to help you solve it. The Dell Diagnostics are located on your hard drive.

NOTE: If your computer cannot display a screen image, contact Dell. Otherwise, run the

Diagnostics before you call Dell technical support; the diagnostic tests provide information you may need when you call.

Turn off the computer.

2 If the computer is docked, undock it.

3 Connect the computer to an electrical outlet.

4 Press and hold down the Dell AccessDirect™ button while you turn on the computer.

The computer begins to run the Pre-boot System Assessment, a series of embedded diagnostics that perform initial testing on your system board, keyboard, hard drive, and display.

• During the Assessment, answer any questions that appear.

• If a component failure is detected, the computer stops and beeps. To stop the

Assessment and reboot to the operating system, press ; to continue to the

next test, press ; to retest the component that failed, press .

• If failures are detected during the Pre-boot System Assessment, write down the error code(s) and then contact Dell before continuing on to the Dell Diagnostics.

• If you receive a message stating that no Diagnostics Utility partition has been found, follow the instructions on the screen to run the Dell Diagnostics from your Drivers and Utilities CD.

If the Pre-boot System Assessment completes successfully, you receive the message

Booting Dell Diagnostic Utility Partition. Press any key to

continue

5 Press any key to start the Dell Diagnostics from the Diagnostics Utility partition on

your hard drive.

System Information Guide 23

6 After the Dell Diagnostics loads, the Diagnostics Menu appears. To select an option,

highlight the option and press , or press the key that corresponds to the

highlighted letter in the option you choose.

When you have finished running the Dell Diagnostics, press until you return to the Diagnostics Menu. To exit the Dell Diagnostics and reboot the computer, either type

, or highlight Exit and press .

Regulatory Notices

www.dell.com | support.dell.com

Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service. Radio communications services include but are not limited to AM/FM commercial broadcast, television, cellular services, radar, air-traffic control, pager, and Personal Communication Services (PCS). These licensed services, along with unintentional radiators such as digital devices, including computers, contribute to the electromagnetic environment.

Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly together in the electronic environment. While this computer has been designed and determined to be compliant with regulatory agency limits for EMI, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference with radio communications services, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:

• Reorient the receiving antenna.

• Relocate the computer with respect to the receiver.

• Move the computer away from the receiver.

• Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits.

If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions.

For additional regulatory information, see "Regulatory Notices" in the Appendix of your online User’s Guide. The sections specific to each regulatory agency provide countryspecific EMC/EMI or product safety information.

24 System Information Guide

Limited Warranties and Return Policy

Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day (U.S. only), one-year, two-year, three-year, or four-year limited warranty. To determine which warranty you purchased, see the invoice that accompanied your hardware product(s). The following sections describe the limited warranties and return policy for the U.S., the limited warranties and return policy for Canada, and the manufacturer guarantee for Latin America and the Caribbean.

Limited Warranty for the U.S.

What is covered by this limited warranty?

This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dellbranded hardware products, including Dell-branded peripheral products.

What is not covered by this limited warranty?

This limited warranty does not cover:

• Software, including the operating system and software added to the Dell-branded hardware products through our factory-integration system, third-party software, or the reloading of software

• Non-Dell-branded products and accessories

• Problems that result from:

– External causes such as accident, abuse, misuse, or problems with electrical power

– Servicing not authorized by us

– Usage that is not in accordance with product instructions

– Failure to follow the product instructions or failure to perform preventive maintenance

– Problems caused by using accessories, parts, or components not supplied by us

• Products with missing or altered service tags or serial numbers

• Products for which we have not received payment

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCITONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.

System Information Guide 25

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

How long does this limited warranty last?

This limited warranty lasts for the time period indicated on your invoice, except that the limited warranty on Dellbranded batteries lasts only one year and the limited warranty on the lamps for Dell-branded projectors lasts only ninety days. The limited warranty begins on the date of the invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.

What do I do if I need warranty service?

Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your

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Dell service tag number or order number available.

Individual Home Consumers: U.S. Only

Technical Support 1-800-624-9896

Customer Service 1-800-624-9897

Individual Home Consumers who purchased through an Employee Purchase Program:

Technical Support and Customer Service 1-800-822-8965

Home and Small Business Commercial Customers:

Technical Support and Customer Service 1-800-456-3355

Medium, Large, or Global Commercial Customers, Healthcare Customers, and Value Added Resellers (VARs):

Technical Support and Customer Service 1-800-822-8965

Government and Education Customers:

Technical Support and Customer Service 1-800-234-1490

Dell-Branded Memory

1-888-363-5150

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What will Dell do?

During the first 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the first 90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new or refurbished.

When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.

If we determine that the product is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other

storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.

During the remaining years: For the remaining period of the limited warranty, we will replace any defective part with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within thirty days after we ship the replacement part to you. If we do not receive the original part within thirty days, we will charge to your credit card the then-current standard price for that part.

We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us.

NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage

device(s) in the product(s). We are not responsible for lost or corrupted data.

What if I purchased a service contract?

If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service.

If you purchased through us a service contract with one of our third-party service providers, please refer to that contract for details on how to obtain service.

How will you fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought.

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What do I do if I am not satisfied?

We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this limited warranty, please let us know. We have found that the best way to resolve issues regarding our limited warranty is to work together. If, after those discussions, you are still not satisfied, we believe arbitration is the most expeditious way to resolve your concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY

(WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT, OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT, AND EQUITABLE CLAIMS) AGAINST DELL arising from or relating to this limited warranty, its interpretation, or the breach,

termination, or validity thereof, the relationships which result from this limited warranty (including, to the full extent permitted by applicable law, relationships with third parties), Dell's advertising, or any related purchase

SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via

the Internet at www.arb-forum.com/ or via telephone at 1-800-474-2371). The arbitration will be limited solely to the dispute or controversy between you and Dell. Any award of the arbitrator(s) shall be final and binding on each

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of the parties, and may be entered as a judgment in any court of competent jurisdiction. Information may be obtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405. This provision applies only to individual home consumers and consumers who purchased through an employee purchase program. It does not apply to small, medium, large, and global commercial customers or government, education, and healthcare customers.

May I transfer the limited warranty?

Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by going to Dell's website:

• If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm

• If you are a Small, Medium, Large, or Global Commercial Customer, go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm

• If you are a Government, Education, or Healthcare Customer, or an Individual Consumer who purchased through an employee purchase program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm

If you do not have Internet access, call your customer care representative or call 1-800-624-9897.

"Total Satisfaction" Return Policy (U.S. Only)

We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we offer a "Total Satisfaction" return policy for most products that you—the end-user customer—purchase directly from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees as follows:

• New Hardware Products and Accessories — All new hardware, accessories, parts, and unopened software still in its sealed package, excluding the products listed below, may be returned within thirty days from the invoice date. To return applications software or an operating system that has been installed by Dell, you must return the entire computer. A different return policy applies to nondefective products purchased through Dell's Software and Peripherals division by customers of our Small and Medium Business divisions. Those products may be returned within thirty days from the invoice date, but a fifteen percent (15%) restocking fee will be deducted from any refund or credit. The "Total Satisfaction" Return Policy and Software and Peripherals division return policy are not available for Dell | EMC storage products, EMCbranded products, or enterprise software.

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