Dell Inspiron 5378-7841 User Manual [ru]
Inspiron 13 5000
2-in-1
Service Manual
Computer Model: Inspiron 13-5378
Regulatory Model: P69G
Regulatory Type: P69G001
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better
use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss
of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
© 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international
copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in
the United States and/or other jurisdictions. All other marks and names mentioned herein may
be trademarks of their respective companies.
2016-06
Rev. A00
Contents
Before working inside your computer...................................12
Before you begin .............................................................................................12
Safety instructions............................................................................................12
Recommended tools....................................................................................... 13
Screw list.......................................................................................................... 14
After working inside your computer......................................15
Removing the base cover.........................................................16
Procedure.........................................................................................................16
Replacing the base cover.........................................................19
Procedure.........................................................................................................19
Removing the battery...............................................................20
Prerequisites.................................................................................................... 20
Procedure........................................................................................................ 20
Replacing the battery............................................................... 22
Procedure.........................................................................................................22
Post-requisites................................................................................................. 22
Removing the memory modules............................................ 23
Prerequisites.....................................................................................................23
Procedure........................................................................................................ 24
Replacing the memory modules............................................ 26
Procedure........................................................................................................ 26
Post-requisites................................................................................................. 27
3
Removing the hard drive..........................................................29
Prerequisites.....................................................................................................29
Procedure........................................................................................................ 29
Replacing the hard drive..........................................................32
Procedure.........................................................................................................32
Post-requisites................................................................................................. 32
Removing the coin-cell battery..............................................33
Prerequisites.....................................................................................................33
Procedure.........................................................................................................33
Replacing the coin-cell battery.............................................. 35
Procedure.........................................................................................................35
Post-requisites................................................................................................. 35
Removing the wireless card.................................................... 36
Prerequisites.....................................................................................................36
Procedure........................................................................................................ 36
Replacing the wireless card.....................................................38
Procedure........................................................................................................ 38
Post-requisites.................................................................................................39
Removing the keyboard daughter-board............................ 40
Prerequisites.................................................................................................... 40
Procedure........................................................................................................ 40
Replacing the keyboard daughter-board.............................42
Procedure........................................................................................................ 42
Post-requisites.................................................................................................42
4
Removing the speakers............................................................43
Prerequisites.....................................................................................................43
Procedure........................................................................................................ 43
Replacing the speakers............................................................ 45
Procedure........................................................................................................ 45
Post-requisites.................................................................................................45
Removing the fan...................................................................... 46
Prerequisites.................................................................................................... 46
Procedure........................................................................................................ 46
Replacing the fan...................................................................... 48
Procedure........................................................................................................ 48
Post-requisites.................................................................................................48
Removing the heat sink............................................................49
Prerequisites.................................................................................................... 49
Procedure........................................................................................................ 49
Replacing the heat sink............................................................ 51
Procedure.........................................................................................................51
Post-requisites................................................................................................. 51
Removing the power and volume-buttons board.............. 52
Prerequisites.....................................................................................................52
Procedure.........................................................................................................52
Replacing the power and volume-buttons board.............. 54
Procedure........................................................................................................ 54
Post-requisites.................................................................................................54
5
Removing the status-light board........................................... 55
Prerequisites.....................................................................................................55
Procedure.........................................................................................................55
Replacing the status-light board............................................58
Procedure........................................................................................................ 58
Post-requisites.................................................................................................58
Removing the touch pad..........................................................59
Prerequisites.....................................................................................................59
Procedure........................................................................................................ 59
Replacing the touch pad..........................................................63
Procedure........................................................................................................ 63
Post-requisites.................................................................................................63
Removing the I/O board.......................................................... 64
Prerequisites.................................................................................................... 64
Procedure........................................................................................................ 64
Replacing the I/O board...........................................................66
Procedure........................................................................................................ 66
Post-requisites.................................................................................................66
Removing the display assembly..............................................67
Prerequisites.....................................................................................................67
Procedure.........................................................................................................67
Replacing the display assembly.............................................. 71
Procedure......................................................................................................... 71
Post-requisites..................................................................................................71
6
Removing the power-adapter port........................................72
Prerequisites.....................................................................................................72
Procedure.........................................................................................................72
Replacing the power-adapter port........................................ 74
Procedure.........................................................................................................74
Post-requisites................................................................................................. 74
Removing the system board....................................................75
Prerequisites.....................................................................................................75
Procedure.........................................................................................................75
Replacing the system board....................................................79
Procedure.........................................................................................................79
Post-requisites................................................................................................. 79
Entering the Service Tag in the BIOS setup program.................................... 80
Removing the palm rest and keyboard assembly................81
Prerequisites.....................................................................................................81
Procedure.........................................................................................................81
Replacing the palm rest and keyboard assembly................83
Procedure........................................................................................................ 83
Post-requisites.................................................................................................83
Removing the display panel....................................................84
Prerequisites.................................................................................................... 84
Procedure........................................................................................................ 84
Replacing the display panel.....................................................87
Procedure.........................................................................................................87
Post-requisites................................................................................................. 87
7
Removing the display back-cover and antenna
assembly..................................................................................... 88
Prerequisites.................................................................................................... 88
Procedure........................................................................................................ 88
Replacing the display back-cover and antenna
assembly..................................................................................... 90
Procedure........................................................................................................ 90
Post-requisites.................................................................................................90
Removing the camera...............................................................91
Prerequisites.....................................................................................................91
Procedure.........................................................................................................91
Replacing the camera...............................................................93
Procedure........................................................................................................ 93
Post-requisites.................................................................................................93
Removing the display cable.................................................... 94
Prerequisites.................................................................................................... 94
Procedure........................................................................................................ 94
Replacing the display cable.....................................................96
Procedure........................................................................................................ 96
Post-requisites.................................................................................................96
Removing the sensor board.................................................... 97
Prerequisites.....................................................................................................97
Procedure.........................................................................................................97
Replacing the sensor board.................................................... 99
Procedure........................................................................................................ 99
Post-requisites.................................................................................................99
8
Flashing the BIOS.................................................................... 100
Technology and components............................................... 101
Audio...............................................................................................................101
Downloading the audio driver.................................................................101
Identifying the audio controller...............................................................101
Changing the audio settings................................................................... 102
Camera...........................................................................................................102
Identifying the webcam in device manager........................................... 102
Starting the camera application.............................................................. 102
Getting the Dell Webcam Central...........................................................103
Display............................................................................................................104
Adjusting the brightness..........................................................................104
Changing the screen resolution..............................................................104
Rotating the display................................................................................. 105
Cleaning the display................................................................................ 106
HDMI.............................................................................................................. 106
Connecting to external display devices..................................................106
Graphics.........................................................................................................108
Downloading the graphics driver............................................................108
Identifying the display adapter................................................................108
Changing the display settings in Intel HD Graphics Control Panel.......109
Intel WiDi........................................................................................................109
Downloading the WiDi application..........................................................110
Setting up the wireless display.................................................................110
USB..................................................................................................................111
Downloading the USB 3.0 driver..............................................................111
Enabling or disabling the USB in BIOS setup program............................111
Fixing a no-boot issue caused by USB emulation.................................. 112
Wi-Fi................................................................................................................112
Turning on or off Wi-Fi............................................................................ 112
Downloading the Wi-Fi driver..................................................................112
9
Configuring Wi-Fi..................................................................................... 113
Bluetooth........................................................................................................113
Turning on or off Bluetooth.....................................................................114
Pairing the Bluetooth-enabled devices...................................................114
Removing the Bluetooth device.............................................................. 115
Transferring files between devices using Bluetooth...............................115
Hard drive....................................................................................................... 116
Identifying the hard drive.........................................................................116
Identifying the hard drive in BIOS setup program...................................117
Media-card reader..........................................................................................117
Browsing a media card.............................................................................117
Downloading the media-card reader driver............................................117
Keyboard.........................................................................................................118
Changing the keyboard language........................................................... 118
Keyboard shortcuts.................................................................................. 118
Touch pad...................................................................................................... 119
Identifying the touch pad........................................................................ 120
Touch pad gestures.................................................................................120
Power adapter............................................................................................... 120
Battery.............................................................................................................121
Chipset............................................................................................................121
Downloading the chipset driver.............................................................. 121
Identifying the chipset............................................................................. 122
Memory.......................................................................................................... 123
Checking the system memory in Windows............................................ 123
Verifying the system memory in BIOS setup program...........................123
Testing memory using ePSA....................................................................123
Processors......................................................................................................123
Identifying the processors in Windows...................................................124
Checking the processor usage in the task manager..............................124
Operating System.......................................................................................... 124
Service Tag location...................................................................................... 125
Device drivers.................................................................................................125
Intel Dynamic Platform and Thermal Framework.................................. 125
10
Intel Chipset Software Installation Utility................................................125
Intel HD Graphics driver.......................................................................... 126
Intel Serial IO Driver.................................................................................126
Intel Trusted Execution Engine Interface................................................128
Intel Virtual Button driver.........................................................................129
Intel Wireless 3165 WiFi and Bluetooth drivers.......................................130
BIOS overview................................................................................................ 131
Entering the BIOS setup program............................................................131
Boot menu................................................................................................131
Boot menu enhancements...................................................................... 131
Timing key sequences..............................................................................131
System diagnostic lights........................................................ 132
Getting help and contacting Dell.........................................134
Self-help resources........................................................................................134
Contacting Dell..............................................................................................135
11
Before working inside your computer
NOTE: The images in this document may differ from your computer
depending on the configuration you ordered.
Before you begin
1 Save and close all open files and exit all open applications.
2 Shut down your computer.
The shut-down instruction varies depending on the operating system
installed on your computer.
– Windows 10: Click or tap Start → Power → Shut down.
– Windows 8.1: On the Start screen, click or tap the power icon →
Shut down.
– Windows 7: Click or tap Start → Shut down.
NOTE: If you are using a different operating system, see the
documentation of your operating system for shut-down
instructions.
3 Disconnect your computer and all attached devices from their electrical
outlets.
4 Disconnect all cables such as telephone cables and network cables, from
your computer.
5 Disconnect all attached devices and peripherals, such as keyboard,
mouse, and monitor, from your computer.
6 Remove any media card and optical disc from your computer, if
applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential
damage and ensure your personal safety.
12
WARNING: Before working inside your computer, read the safety
information that shipped with your computer. For more safety best
practices, see the Regulatory Compliance home page at
www.dell.com/regulatory_compliance.
WARNING: Disconnect all power sources before opening the
computer cover or panels. After you finish working inside the
computer, replace all covers, panels, and screws before connecting to
the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work
surface is flat and clean.
CAUTION: To avoid damaging the components and cards, handle
them by their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as
authorized or directed by the Dell technical assistance team. Damage
due to servicing that is not authorized by Dell is not covered by your
warranty. See the safety instructions that shipped with the product or
at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground
yourself by touching an unpainted metal surface, such as the metal at
the back of the computer. While you work, periodically touch an
unpainted metal surface to dissipate static electricity, which could
harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on
its pull tab, not on the cable itself. Some cables have connectors with
locking tabs or thumb-screws that you must disengage before
disconnecting the cable. When disconnecting cables, keep them
evenly aligned to avoid bending any connector pins. When connecting
cables, ensure that the ports and connectors are correctly oriented
and aligned.
CAUTION: Press and eject any installed card from the media-card
reader.
Recommended tools
The procedures in this document may require the following tools:
• Phillips screwdriver
13
• Plastic scribe
Screw list
The following table provides the list of screws that are used for securing
different components to the computer.
Component Secured to Screw type Quantity
Base cover Palm-rest
assembly
Battery Palm-rest
assembly
Hard-drive
assembly
Hard-drive
bracket
Wireless card
bracket
Fan Palm-rest
Power and
volume-buttons
board
Touch-pad
bracket
Touch pad Palm-rest
I/O board Palm-rest
Display assembly Palm-rest
Power adapter
port
System board Palm-rest
Sensor board Display panel M2.5x2.5 1
Palm-rest
assembly
Hard drive M3x3 4
Palm-rest
assembly
assembly
Palm-rest
assembly
Palm-rest
assembly
assembly
assembly
assembly
Palm-rest
assembly
assembly
M2.5x6 9
M2x3.0 4
M2x3.5 2
M2x3.5 1
M2x3.5 2
M2x3.5 1
M2x2 4
M2x2.5 4
M2x3.5 2
M2.5x2.5 4
M2x3.5 1
M2x2 Big Head 3
14
After working inside your computer
CAUTION: Leaving stray or loose screws inside your computer may
severely damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your
computer.
2 Connect any external devices, peripherals, or cables you removed before
working on your computer.
3 Replace any media cards, discs, or any other parts that you removed
before working on your computer.
4 Connect your computer and all attached devices to their electrical
outlets.
5 Turn on your computer.
15
Removing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at
Procedure
1 Close the display and turn the computer over.
www.dell.com/regulatory_compliance.
16
2 Remove the screws that secure the base cover to the palm-rest
assembly.
1 screws (9) 2 base cover
3 palm-rest assembly
17
3 Using a plastic scribe, release the tabs that secure the base cover to the
palm-rest assembly and remove the base cover off the palm-rest
assembly.
1 plastic scribe 2 palm-rest assembly
3 base cover
18
Replacing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at
Procedure
1 Align the base cover with the palm-rest assembly and snap it into place.
2 Replace the screws that secure the base cover to the palm-rest assembly.
www.dell.com/regulatory_compliance.
19
Removing the battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at
Prerequisites
Remove the base cover.
Procedure
1 Disconnect the battery cable from the system board.
2 Remove the screws that secure the battery to the palm-rest assembly.
www.dell.com/regulatory_compliance.
20
3 Lift the battery off the palm-rest assembly.
1 system board 2 battery cable
3 screws (4) 4 palm-rest assembly
5 battery
4 Press and hold the power button for five seconds to ground the system
board.
21
Replacing the battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at
Procedure
1 Align the screw holes on the battery with the screw holes on the palm-
rest assembly.
2 Replace the screws that secure the battery to the palm-rest assembly.
3 Connect the battery cable to the system board.
Post-requisites
Replace the base cover.
www.dell.com/regulatory_compliance.
22
Removing the memory modules
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
23
Procedure
1 Lift the Mylar to access the memory module.
1 memory module 2 Mylar
2 Use your fingertips to carefully spread apart the securing-clips on each
end of the memory-module slot until the memory module pops up.
24
3 Remove the memory module from the memory-module slot.
1 securing clips (2) 2 memory module
3 memory-module slot
25
Replacing the memory modules
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
Procedure
1 Lift the Mylar to access the memory-module slot.
2 Align the notch on the memory module with the tab on the memory-
module slot.
26
3 Slide the memory module firmly into the slot at an angle and press the
memory module down until it clicks into place.
NOTE: If you do not hear the click, remove the memory module
and reinstall it.
1 memory module 2 memory-module slot
3 notch 4 tab
5 Mylar
Post-requisites
1 Replace the battery.
27
2 Replace the base cover.
28
Removing the hard drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at
CAUTION: Hard drives are fragile. Exercise care when handling the
hard drive.
CAUTION: To avoid data loss, do not remove the hard drive while the
computer is in sleep or on state.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
Procedure
1 Peel off the tape that secures the hard-drive cable to the palm-rest
assembly.
2 Using the pull tab, disconnect the hard-drive cable from the system
board.
3 Remove the screws that secure the hard-drive assembly to the palm-rest
assembly.
www.dell.com/regulatory_compliance.
29
4 Lift the hard-drive assembly, along with its cable, off the palm-rest
assembly.
1 tape 2 hard-drive assembly
3 palm-rest assembly 4 screws (2)
5 system board 6 hard-drive cable
7 pull tab
30
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