Dell inspiron 5000 schematic

Dell™ Inspiron™ 5000

REFERENCE AND
TROUBLESHOOTING GUIDE

www.dell.com
support.dell.com

™

____________________

Information in this document is subject to change without notice.
© 1999–2000 Dell Computer Corporation. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, DellWare, and Inspiron are trademarks of Dell Computer Corporation; Microsoft,

MS-DOS, and Windows are registered trademarks of Microsoft Corporation; Intel and Pentium are registered trademarks and
SpeedStep is a trademark of Intel Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their
products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.

April 2000 P/N 3959U Rev. A01

Safety Instructions

Use the following safety guidelines to help protect your computer from potential dam­age and to help ensure your own personal safety.

When Using Your Computer

As you use your computer, observe the following safety guidelines:

Do not attempt to service the computer yourself. Always follow installation

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instructions closely.

Do not carry a battery pack in your pocket, purse, or other container where metal

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objects (such as car keys) could short-circuit the battery terminals. The resulting
excessive current flow can cause extremely high temperatures and may result in
damage from burns.

Be sure that nothing rests on your AC adapter’s power cable and that the cable is

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not located where it can be tripped over or stepped on.

Place the AC adapter in a ventilated area, such as a desk top or on the floor, when

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you use it to run the computer or to charge the battery. Do not cover the AC
adapter with papers or other items that will reduce cooling; also, do not use the
AC adapter inside a carrying case.

Do not use your computer in a wet environment, for example, near a bath tub,

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sink, or swimming pool or in a wet basement.

Do not push objects into air vents or openings of your computer. Doing so can

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cause fire or electric shock by shorting out interior components.

Use only the AC adapter and batteries that are approved for use with this com-

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puter as indicated in this document. Use of another type of battery pack or AC
adapter may risk fire or explosion.

Before you connect the computer to a power source, ensure that the voltage rat-

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ing of the AC adapter matches that of the available power source:

— 115 volts (V)/60 hertz (Hz) in most of North and South America and some Far

Eastern countries such as South Korea and Taiwan

— 100 V/50 Hz in eastern Japan and 100 V/60 Hz in western Japan

— 230 V/50 Hz in most of Europe, the Middle East, and the Far East

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To help prevent electric shock, plug the AC adapter and peripheral power cables

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into properly grounded power sources. These cables are equipped with
three-prong plugs to help ensure proper grounding. Do not use adapter plugs or
remove the grounding prong from a cable. If you must use an extension cable,
use a three-wire cable with properly grounded plugs.

If you use an extension cable with your AC adapter, ensure that the total ampere

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rating of the products plugged in to the extension cable does not exceed the
ampere rating of the extension cable.

To remove power from the computer, turn it off, remove the battery pack, and dis-

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connect the AC adapter from the electrical outlet.

If your computer includes an integrated or optional (PC Card) modem, disconnect

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the modem cable during an electrical storm to avoid the remote risk of electric
shock from lightning via the telephone line.

To help avoid the potential hazard of electric shock, do not connect or disconnect

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any cables or perform maintenance or reconfiguration of this product during an
electrical storm.

PC Cards may become very warm during normal operation. Use care when

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removing PC Cards after their continuous operation.

Do not dispose of battery packs in a fire. They may explode. Check with local

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authorities for disposal instructions.

When setting up the computer for work, place it on a level surface.

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When traveling, do not check the computer as baggage. You can put your com-

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puter through an X-ray security machine, but never put your computer through a
metal detector. If you have the computer checked by hand, be sure to have a
charged battery available in case you are asked to turn on the computer.

When traveling with the hard-disk drive removed from the computer, wrap the

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drive in a nonconducting material, such as cloth or paper. If you have the drive
checked by hand, be ready to install the drive in the computer. You can put the
hard-disk drive through an X-ray security machine, but never put the drive through
a metal detector.

When traveling, do not place the computer in overhead storage compartments

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where it could slide around. Do not drop your computer or subject it to other
mechanical shocks.

Protect your computer, battery, and hard-disk drive from environmental hazards

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such as dirt, dust, food, liquids, temperature extremes, and overexposure to
sunlight.

When you move your computer between environments with very different tem-

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perature and/or humidity ranges, condensation may form on or within the
computer. To avoid damaging the computer, allow sufficient time for the moisture
to evaporate before using the computer.

NOTICE: When taking the computer f ro m low-temperatur e cond iti ons
into a warmer environment or from high-temperature conditions into a
cooler environment, allow the computer to acclimate to room tempera­ture before t ur n ing on power.

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When you disconnect a cable, pull on its connector or on its strain-relief loop, not

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on the cable itself. As you pull out the connector, keep it evenly aligned to avoid
bending any connector pins. Also, before you connect a cable make sure both
connectors are correctly oriented and aligned.

Handle components with care. Hold a component such as a memory module by

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its edges, not its pins.

When removing a memory module from the system board or disconnecting a

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peripheral device from the computer, wait 5 seconds after turning off the com­puter before removing the memory module or disconnecting the device to help
avoid possible damage to the system board.

Before you clean your computer, turn it off, unplug it from its power source, and

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remove the battery pack(s).

Clean your computer with a soft cloth dampened with water rather than with liq-

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uid or aerosol cleaners.

Clean the display with a soft, clean cloth and commercial window cleaner that

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does not contain wax or abrasives. Apply the cleaner to the cloth; then stroke the
cloth across the display in one direction, moving from the top of the display to the
bottom. If the display contains grease or some other contaminant, use isopropyl
alcohol instead of commercial window cleaner.hese chapters a

If your computer gets wet or is damaged, follow the procedures described in

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Chapter 2, “Troubleshooting Your Computer.” If, after following these proce­dures, you confirm that your computer is not operating properly, contact Dell
Computer Corporation. (See Chapter 4, “Getting Help,” for the appropriate tele­phone number.)

Ergonomic Computing Habits

CAUTION: Improper or prolong ed keyboard use may result in injury.

CAUTION: Viewing the display or external monitor screen for extended
periods of time may result in eye strain.

For comfort and efficiency, observe the following ergonomic guidelines when setting
up and using your computer:

Position your computer directly in front of you as you work.

•

Adjust the tilt of the computer’s display, its contrast and/or brightness settings,

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and the lighting around you (such as overhead lights, desk lamps, and the cur­tains or blinds on nearby windows) to minimize reflections and glare on the
display.

When using an external monitor with your computer, set the monitor at a com-

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fortable viewing distance (usually 510 to 610 millimeters [20 to 24 inches] from
your eyes). Make sure the monitor screen is at eye level or slightly lower when
you are sitting in front of the monitor.

Use a chair that provides good lower-back support.

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Keep your forearms horizontal with your wrists in a neutral, comfortable position

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while using the keyboard, trackball, touch pad, or external mouse.

Always use the palmrest with the keyboard, touch pad, or trackball. Leave space

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to rest your hands when using an external mouse.

Let your upper arms hang naturally at your sides.

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Sit erect with your feet resting on the floor and your thighs level.

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When sitting, make sure the weight of your legs is on your feet and not on the

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front of your chair seat. Adjust your chair’s height or use a footrest, if necessary,
to maintain proper posture.

Vary your work activities. Try to organize your work so that you do not have to

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type for extended periods of time. When you stop typing, try to do things that
use both hands.

wrists relaxed
and flat

computer positioned
directly in front
of user

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arms at desk level

When Removing or Installing Memory Modules

Before removing or installing memory modules, perform the following steps in the
sequence indicated.

NOTICE: The only time you should ever access the inside of your computer
is when you are installing memory modules.

NOTICE: W ait 5 seco nds after tu rning off the computer before disco nnecting
a peripheral device or re m o vin g a memory module to help preve n t possi­ble damage to the system board.

1. Turn off your computer and any attached peripherals.

2. Disconnect your computer and peripherals from electrical outlets to reduce the
potential for personal injury or shock. Also, disconnect any telephone or telecom­munication lines from the computer.

3. Remove the main battery from the Battery Bay and, if necessary, the secondary
battery from the media bay.

4. Ground yourself by touching the unpainted metal surface of the I/O panel on the
back of the computer.

While you work, periodically touch the I/O panel to dissipate any static electricity
that might harm internal components.

Protecting Against Electrostatic Discharge

Static electricity can harm electronic components inside your computer. To prevent
static damage, discharge static electricity from your body before you touch any of
your computer’s electronic components, such as a memory module. You can do so by
touching an unpainted metal surface on the computer’s I/O panel.

As you continue to work inside the computer, periodically touch an I/O connector to
remove any static charge your body may have accumulated.

You can also take the following steps to prevent damage from electrostatic discharge
(ESD):

When unpacking a static-sensitive component from its shipping carton, do not

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remove the component from the antistatic packing material until you are ready to
install the component. Just before unwrapping the antistatic packaging, be sure
to discharge static electricity from your body.

When transporting a sensitive component, first place it in an antistatic container

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or packaging.

Handle all sensitive components in a static-safe area. If possible, use antistatic

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floor pads and workbench pads.

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The following notice may appear throughout this document to remind you of these
precautions:

NOTICE: See “Protecting Against Electrostatic Discharge” in the safety
instructions at the front of this guide.

The following notice may appear throughout your Dell documentation to remind you
of these precautions:

NOTICE: See “Protecting Against Electrostatic Discharge” in your

Information

guide.

System

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Preface

About This Guide

This guide is intended for anyone who uses a Dell portable computer. It can be used
by both first-time and experienced computer users who want to learn about the fea­tures of the computer. This guide also provides basic troubleshooting procedures and
instructions for using the Dell Diagnostics to test your computer and its components.

Summaries of the chapters and appendixes of this guide follow:

Chapter 1, “Options and Upgrades,” describes the installation procedures for the

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options and upgrades available from Dell for your computer.

Chapter 2, “Troubleshooting,” contains some initial checks and procedures that

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you can use to solve basic computer problems and for some general guidelines
on analyzing software problems.

Chapter 3, “Installing System Software,” provides detailed instructions for rein-

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stalling system drivers and software.

Chapter 4, “Getting Help,” describes the help tools Dell provides to assist you if

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you have a problem with the computer. It also explains how and when to call Dell
for technical assistance.

Appendix A, “Technical Specifications,” is intended primarily as reference mate-

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rial if you are interested in learning more about the details of your computer.

Appendix B, “Using the System Setup Program,” shows you how to access the

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system setup program, which allows you to change system settings, such as the
boot device sequence.

Appendix C, “System Messages,” defines system messages and suggests a

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solution if the message indicates a problem.

Appendix D, “Regulatory Notices,” is for those who are interested in which regu-

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latory agencies have tested and approved the computer.

Appendix E, “Limited Warranty and Return Policy,” describes the warranty for

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your Dell computer and the “Total Satisfaction” Return Policy.

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Warranty and Return Policy Information

Dell Computer Corporation (“Dell”) manufactures its hardware products from parts
and components that are new or equivalent to new in accordance with industry­standard practices.

For information about the Dell warranty and return policy, see Appendix E, “Limited
Warranty and Return Policy.”

Other Documents You May Need

In addition to this Reference and Troubleshooting Guide, the following documentation is
included with your computer:

The Setup Guide provides instructions for setting up a Dell Inspiron computer and

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for using your computer’s hardware.

The system Help contains essential information you need to use your computer.

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To open the Help, click the
and click

You may also have one or more of the following documents:

Information updates describing changes to your computer or software.

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NOTE: Always read any included update
tion—the updates contain the latest information.

System Help

.

button, point to

Start

Programs

consulting any other documenta-

before

-->

Dell Accessories

,

Operating system documentation is included if Dell installed the operating sys-

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tem on your hard-disk drive. This documentation describes how to configure and
use your operating system software.

Notational Conventions

The following subsections list notational conventions used in this document.

Notes, Notices, and Cautions

Throughout this guide, blocks of text may be accompanied by an icon and printed in
bold type or in italic type. These blocks are notes, notices, and cautions, and they are
used as follows:

NOTE: A NOTE indicates important information that helps you make better use of
your computer system.

NOTICE: A NO TICE indicates ei th er potential dam age to hardware or lo s s
of data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potentially hazar do u s si tuation which, if
not avoided, may result in minor or moderate injury .

xii

Typographical Conventions

The following list defines (where appropriate) and illustrates typographical conven­tions used as visual cues for specific elements of text throughout this document:

Interface components are window titles, button and icon names, menu names

•

and selections, and other options that appear on the monitor screen or display.
They are presented in bold.

Example: Click OK.

Keycaps, the labeling that appears on the keys on a keyboard, are enclosed in

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angle brackets.

Example: <Enter>

Key combinations are series of keys to be pressed simultaneously (unless

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otherwise indicated) to perform a single function.

Example: <Ctrl><Alt><Enter>

Commands presented in lowercase bold are for reference purposes only and are

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not intended to be typed at that particular point in the discussion.

Example: “Use the

In contrast, commands presented in the Courier New font are intended to be
typed as part of an instruction.

command to....”

setup

Example: “Type

Filenames and directory names are presented in lowercase bold.

•

Examples:

Synt ax lines consist of a command and all its possible parameters. Commands

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are displayed in lowercase bold; variable parameters (those for which you substi­tute a value) are displayed in lowercase italics; constant parameters are displayed
in lowercase bold. The brackets indicate items that are optional.

Example:

Command lines consist of a command and may include one or more of the com-

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mand’s possible parameters. Command lines are presented in the Courier New
font.

Example:

Screen text is text that appears on the screen of your display or external monitor.

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It can be a system message, for example, or it can be text that you are instructed
to type as part of a command (referred to as a command line). Screen text is pre-
sented in the Courier New font.

Example: The following message appears on your screen:

No boot device available

Variables are symbols for which you substitute a value. They are presented in

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italics.

Example: module n (where n represents the memory module number).

format

autoexec.bat

[drive:] [[path]filename] [/p]

del

del c:\myfile.doc

to format the diskette in drive A.”

and

c:\windows

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xiv

Contents

Chapter 1 Options and Upgrades . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Available Options and Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Using Drives in the Media Bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Swapping Media Bay Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Swapping Devices While the Computer Is Turned Off . . . . . . . . . . . . . . . 1-2

Swapping Devices Using Softex BayManager . . . . . . . . . . . . . . . . . . . . . 1-3

Installing an Internal Hard-Disk Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Returning a Hard-Disk Drive to Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Installing Memory Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Connecting Other External Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Using a Port Replicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Chapter 2 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Checking the Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Check Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Evaluate Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Check the Electrical Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Running the Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Start the Dell Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Dell Diagnostics Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Confirm the System Configuration Information . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Use the Dell Diagnostics Help Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

Device Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Exit the Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

xv

Troubleshooting Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Restart Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

Dry Out a Wet Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

Test a Dropped or Damaged Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

Recover From a Program That Is Not Responding . . . . . . . . . . . . . . . . . . . . 2-12

Restart a Computer That Is Not Responding . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

Resolve Audio Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

Resolve CD-ROM or DVD-ROM Drive Problems. . . . . . . . . . . . . . . . . . . . . . 2-13

Resolve Diskette Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

Resolve Display Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

Resolve External Monitor Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

Resolve External Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15

Resolve Hard-Disk Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15

Resolve Hardware Conflicts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15

Resolve Infrared Port Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16

Resolve Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

Resolve Modem, Fax, and Internet Connection Problems . . . . . . . . . . . . . . 2-18

Resolve PC Card Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18

Resolve Software Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19

Install and Configure Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19

Resolve Touch Pad and Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19

Resolve Television Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20

Check the Television Type Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20

Check the System Setup Program Settings . . . . . . . . . . . . . . . . . . . . . . 2-20

Chapter 3 Installing System Software . . . . . . . . . . . . . . . . . . . . . 3-1

Installing the Windows 98 Operating System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Recreating the Hibernate (Save-to-Disk Suspend) File (Windows 98) . . . . . . . . . . 3-2

Boot Your Computer With the System Software CD . . . . . . . . . . . . . . . . . . . 3-2

Delete the Hibernate File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Create the Hibernate File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Enable Hibernate Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

View the Hibernate File Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Installing Drivers and Utilities for Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Install the Audio Driver (Windows 98) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Install the Video Driver (Windows 98) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Install the Touch Pad Driver (Windows 98) . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Install Softex BayManager (Windows 98) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Install the Internal Modem Driver (Windows 98) (Optional). . . . . . . . . . . . . . . 3-8

Install the Software DVD Decoder (Windows 98) (Optional) . . . . . . . . . . . . . . 3-9

Configuring the Television Control Panel Setting . . . . . . . . . . . . . . . . . . 3-10

Setting and Changing the DVD-ROM Drive Region Code . . . . . . . . . . . 3-10

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Install the Intel SpeedStep Utility (Windows 98) (Optional) . . . . . . . . . . . . . . 3-10

Installing Drivers and Utilities for Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Install the Audio Driver (Windows 2000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Install the Video Driver (Windows 2000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Install the Touch Pad Driver (Windows 2000) . . . . . . . . . . . . . . . . . . . . . . . . 3-13

Install the Software DVD Decoder (Windows 2000) (Optional) . . . . . . . . . . . 3-14

Setting and Changing the DVD-ROM Drive Region Code. . . . . . . . . . . . 3-15

Install the Intel SpeedStep Utility (Windows 2000) (Optional) . . . . . . . . . . . . 3-15

Install the System Help From the System Software CD. . . . . . . . . . . . . . . . . . . . 3-16

Download the System Help From the Dell Support Web Site . . . . . . . . . . . . . . . 3-17

Updating Drivers and Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

Chapter 4 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Technical Assistance Help Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

World Wide Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

AutoTech Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

TechFax Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Automated Order-Status System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Technical Support Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Problems With Your Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Product Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Returning Items for Warranty Repair or Credit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Before You Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Dell Contact Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Appendix A Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . A-1

Appendix B Using the System Setup Program . . . . . . . . . . . . . . . . B-1

Accessing the System Setup Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

Navigating Through the System Setup Program . . . . . . . . . . . . . . . . . . . . . . . B-2

Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3

System Devices Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4

Security Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5

Power Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-6

Boot Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7

Exit Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-8

Appendix C System Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1

xvii

Appendix D Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1

FCC Notices (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-2

Class A. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-2

Class B. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-3

Modem Regulatory Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-3

Fax Branding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-4

IC Notice (Canada Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-4

Modem Regulatory Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-5

CTR21 Declaration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-6

New Zealand Telecom Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-6

General. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-6

Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-7

CE Notice (European Union) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-7

Battery Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-8

EN 55022 Compliance (Czech Republic Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-8

VCCI Notice (Japan Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-8

Class A ITE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-9

Class B ITE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-9

Polish Center for Testing and Certification Notice . . . . . . . . . . . . . . . . . . . . . . . . . D-9

!"#$%$&'$()*+,-'.%*(/.&012#(3$4$5('(/.10"6'-$78'
)*9*,0$:.('&,012-78.(;.9<'.79.5,0=$

NOM Information (Mexico Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-11

Información para NOM (únicamente para México) . . . . . . . . . . . . . . . . . . . . . . . . D-12

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-10

. . . . . . . . . . . . . . . . . . . . . . D-10

Appendix E Limited Warranty and Return Policy . . . . . . . . . . . . . E-1

Three-Year Limited Warranty (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-1

Coverage During Year One . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-1

Coverage During Years Two and Three . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-2

General Provisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-2

Three-Year Limited Warranty (Canada Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-3

Coverage During Year One . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-4

Coverage During Years Two and Three . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-4

General Provisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-5

One-Year End-User Manufacturer Guarantee

(Latin America and the Caribbean Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-5

Guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-5

Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-6

Making a Claim . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-6

Limitation and Statutory Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-6

“Total Satisfaction” Return Policy (U.S. and Canada Only). . . . . . . . . . . . . . . . . . . E-7

Macrovision Product Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-8

xviii

Index

Figures

Tables

Figure 1-1. Removing a Device From the Media Bay . . . . . . . . . . . . . . . . . . . . . 1-3

Figure 1-2. Removing the Internal Hard-Disk Drive . . . . . . . . . . . . . . . . . . . . . . . 1-5

Figure 1-3. Repackaging the Hard-Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Figure 1-4. Removing the Memory Module Cover . . . . . . . . . . . . . . . . . . . . . . . 1-7

Figure 1-5. Removing a Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Figure 1-6. Installing a Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Figure 2-1. Diagnostics Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Figure 2-2. Dell Diagnostics Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Figure 3-1. Diagnostics Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Figure 4-1. Diagnostics Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Figure B-1. Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3

Figure B-2. System Devices Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4

Figure B-3. Security Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5

Figure B-4. Power Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-6

Figure B-5. Boot Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7

Figure B-6. Exit Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-8

Figure D-1. VCCI Class A ITE Regulatory Mark . . . . . . . . . . . . . . . . . . . . . . . . . . D-9

Figure D-2. VCCI Class B ITE Regulatory Mark . . . . . . . . . . . . . . . . . . . . . . . . . . D-9

Table 4-1. International Dialing Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Table 4-2. Dell Contact Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Table A-1. Technical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Table B-1. System Setup Program Navigation Keys . . . . . . . . . . . . . . . . . . . . . . B-2

Table C-1. System Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1

xix

xx

CHAPTER 1

Options and Upgrades

This chapter describes the installation procedures for the options and upgrades avail­able from Dell for your computer.

Available Options and Upgrades

Dell offers the following options for your computer:

Internal 56-kilobyte/second (KB/sec) modem

•

DVD-ROM drive module for the media bay

•

Zip drive module for the media bay

•

External devices, such as pointing devices, printers, external monitors, external

•

keyboards, and numeric keypads

Batteries

•

Replacement hard-disk drives

•

Port replicator with a Sony Philips Digital Interface (SPDIF) AC3 (may include an

•

optional network interface controller [NIC])

NOTE: The Sony Philips Digital Interface does not function with the Microsoft®
Windows

®

2000 operating system.

Memory modules (32-, 64-, 128-, 192-, and 256-megabyte [MB] capacities)

•

Leather and nylon carr ying cases

•

External microphone, external speakers, and headphones

•

Network PC Cards

•

To order any of these upgrades, call Dell. For instructions, refer to Chapter 4, “Getting
Help,” or to “Contacting Dell” in the system Help. To open the Help, click the
button, point to

support.dell.com Options and Upgrades 1-1

Programs —> Dell Accessories

, and click

System Help

.

Start

Using Drives in the Media Bay

The media bay, located in the center of the front of the computer, supports the follow­ing types of drive modules:

CD-ROM drive module

•

CD-RW drive module

•

DVD-ROM drive module

•

Zip drive module

•

Dell ships your computer with a CD-ROM drive module (or an optional DVD-ROM
drive module) installed in the media bay.

Swapping Media Bay Devices

You can swap devices while the computer is turned off or, by using the Softex
BayManager application program, while the computer is turned on.

NOTE: Device swapping is a feature that is built into the Windows 2000 operating
system. Consequently, Softex BayManager is not supported by Windows 2000.

NOTICE: To prevent irreparable damage to the docking connector, do not
remove or replace media bay devices while the computer is connected to a
port replicator.

Swapping Devices While the Computer Is Turned Off

1. Save and close any open files, exit any open application programs, and shut down

the computer.

2. Remove the device from the media bay:

a. Close the display and turn the computer over so that it is oriented as illus-

trated in Figure 1-1.

b. Slide and hold the latch release in the direction of the arrow shown in

Figure 1-1.

c. Pull the device out of the media bay.

1-2 Dell Inspiron 5000 Reference and Troubleshooting Guide

bottom of computer

latch release

optional device
in media bay

Figure 1-1. Removing a Device From the Media Bay

NOTICE: If you wish to inse rt an o th e r m e dia bay de vice, insert the device
before you dock and turn on the computer.

3. Insert the device into the media bay and push in the device until you see and hear
the latch release click.

4. Turn on the computer.

Swapping Devices Using Softex BayManager

Softex BayManager is a utility that makes it possible to swap media bay devices with­out turning off the computer.

NOTICE: If you atte m pt to remove a device usin g the Softex BayManager
utility and the computer is docked, you see an error message stating that
the operation cannot be performed.

1. Right-click the Softex BayManager icon on the Microsoft

2. Click the appropriate option—

Remove/Swap or Insert a Device

®

Windows® taskbar.

.

support.dell.com Options and Upgrades 1-3

3. Follow the instructions on the display.

When the display is blank and the power indicator light flashes, it is safe to
remove or swap devices.

Installing an Internal Hard-Disk Drive

NOTICE: Hard-disk drives are extremely fragile and must be handled care­fully. Even a slig ht jar or b ump can dam age th e spi nning heads and plates ,
rendering the drive inop erable.

CAUTION: The hard-disk drive may be
metal housing of the hard-disk drive if you remove the drive from the com­puter when the drive is hot.

NOTES: You need the Microsoft Windows Installation CD and the System Software
CD to install the Microsoft Windows operating system as well as device drivers and
utilities on the new hard-disk drive.

The basic input/output system (BIOS) may not support hard-disk drives obtained from
vendors other than Dell. Dell does not guarantee compatibility or provide support for
hard-disk drives obtained from other sources.

NOTICE: To prevent data loss, turn off your computer before removing or
installing a hard-disk drive. Do not remove the hard-disk drive if the com­puter is in standby mode or hibern ate (save-to-disk suspen d) mode, or if
the hard-disk drive acc e ss in dicator is lit.

To install an internal hard-disk drive, perform the following steps:

1. Save and close any open files, exit any open application programs, and shut down
the computer.

2. Remove all installed batteries and peripherals, and disconnect the AC adapter
cable from the computer.

3. Turn the computer over, and remove the screw securing the hard-disk drive cover
as shown in Figure 1-2.

NOTICE: When the hard-disk drive is not in the computer, protect the drive
from exposure to static electricity by storing it in protective antistatic
packaging.

to the touch.

hot

Do not touch

the

1-4 Dell Inspiron 5000 Reference and Troubleshooting Guide

bottom of computer

screw

hard-disk drive

Figure 1-2. Removing the Int ern al Hard-Disk Drive

4. Slide out the hard-disk drive.

5. Remove the new hard-disk drive from its packaging.

Save the original packaging to use when storing or shipping the hard-disk drive.

C

NOTICE: You may notice some resistance as the driv e conne cts to its inter­face connector at the back of the hard-disk drive bay. Use firm, even
pressure to slide the drive into place. Do not forc e the drive into place.

6. Slide the new drive into place.

7. Tighten the screw you loosened in step 3.

8. Test the drive by running the

IDE Devices

tests in the Dell Diagnostics.

For information on running the diagnostics, see “Running the Dell Diagnostics” in
Chapter 2.

9. Install the Dell-provided operating system as well as the drivers and utilities.

See Chapter 3, “Installing System Software,” for instructions.

Returning a Hard-Disk Drive to Dell

To return your hard-disk drive to Dell, you must ship it in its original foam packaging.
Otherwise, the hard-disk drive may be damaged in transit.

support.dell.com Options and Upgrades 1-5

I

hard-disk drive

Figure 1-3. Repackaging the Hard-Disk Drive

Installing Memory Modules

NOTE: Your computer has two memory module sockets. All Dell memory modules
(except the 192-MB capacity module) can be installed in either socket.

NOTICE: The 192-MB memory modules are socket-specific. Before install­ing a 192-MB memory module, refer to the markings on the memory
module to determine which socket accepts the module.

CAUTION: Before working inside your computer, read “Protecting Against
Electrostatic Discharge” found in th e “ Safety Instructio n s ” at the front of
this guide.

NOTICE: Do not install or remove a memory module when the computer is
turned on, in standby mode , or in hibernate (save-to-disk suspend) mode.

To install a memory module, perform the following steps:

1. Save and close any open files, exit any open application programs, and shut down
the computer.

2. Remove all installed batteries and peripherals, and disconnect the AC adapter
cable from the computer.

3. Ground yourself by touching a metal input/output (I/O) connector on the back of
the computer.

4. Turn the computer over as shown in Figure 1-4, remove the screws, and lift up
the memory module cover.

1-6 Dell Inspiron 5000 Reference and Troubleshooting Guide

bottom of computer

memory module
cover

Figure 1-4. Removing the Memory Module Cover

NOTICE: T o prev ent damage to th e computer, do not use tools to spread the
inner metal tabs of the socket when you are installing or removing a mem­ory module.

5. If you are replacing a memory module, remove the installed memory module.

NOTES: The 192-MB memory modules are socket-specific. If you install a
192-MB memory module, refer to the markings on the memory module to deter­mine which socket will accept the module.

If a single memory module is installed and you are adding an additional memory
module, put the additional module in the available socket. You must remove a
memory module only to replace a module.

6. Using your fingernails, carefully spread apart the inner metal tabs of the memory
module socket just far enough for the memory module to disengage from the
socket (the module should pop up slightly). Then lift the memory module away
from the socket.

support.dell.com Options and Upgrades 1-7

memory
module

Figure 1-5. Removing a Memory Module

7. Insert the memory module as shown in Figure 1-6:

a. Align the notch in the edge connector with the slot in the center of the mem-

ory module socket.

b. Press the memory module edge connector firmly into the socket.

c. Pivot the module down until it clicks.

memory
module

Figure 1-6. Installing a Memory Module

8. Replace the memory module cover screws.

9. Reinstall the battery in the battery bay.

10. Reconnect peripherals to your computer, and connect your computer and periph­erals to electrical outlets.

11. Turn on the computer.

As the computer boots, the system setup program detects the additional mem­ory and automatically updates the system configuration information.

1-8 Dell Inspiron 5000 Reference and Troubleshooting Guide

12. Confirm that the system configuration information reflects the newly installed
memory by checking the
value on the

To enter the system setup program, press <F2> while the computer is booting.
The

Main

Memory

modules may not be installed properly. Repeat steps 1 through 12 until the mem­ory total is correct.

NOTES: The memory total shown in the system setup program may be approxi­mately 384 KB less than the total amount of installed memory.

If the memory module is not installed properly, the computer will not boot. No
error message indicates this failure.

Main

menu appears. If the

value does not equal the approximate total of the installed memory, the

System Memory

menu of the system setup program.

System Memory

value and the

value plus the

Extended Memory

Extended

13. Run th e
installed memory modules operate correctly.

For instructions, see “Running the Dell Diagnostics” in Chapter 2.

14. If you add additional memory to your computer, you must delete and recreate the
hibernate (save-to-disk suspend) file on your hard-disk drive to accommodate the
new memory.

For instructions, see “Recreating the Hibernate (Save-to-Disk Suspend) File” in
Chapter 3.

System Memory

test in the Dell Diagnostics to confirm that the

Connecting Other External Devices

For instructions, see “Connecting External Devices” in the system Help. To open the
Help, click the

System Help.

button, point to

Start

Programs—> Dell Accessories

, and click

Using a Port Replicator

If you purchased a port replicator from Dell, see the Port Replicator User’s Guide for
operating instructions.

support.dell.com Options and Upgrades 1-9

1-10 Dell Inspiron 5000 Reference and Troubleshooting Guide

CHAPTER 2

Troubleshooting

This chapter helps you to solve some typical computer problems. Complete the steps
in this chapter before you call Dell for technical assistance. If you find that you need
technical assistance to solve your problem, record your findings on a copy of the
Diagnostics Checklist (see Figure 4-1) before you call Dell.

NOTE: Before you begin any of the troubleshooting procedures, ensure that

Quiet Boot

Appendix B, “Using the System Setup Program.”

CAUTION: To help prevent the risk of electrical shock, disconnect all exter­nal devices, re move the battery, and disconnect the AC adapter from the
computer before installing or replacin g th e ha rd-disk drive and m emo ry
modules.

is set to

Disabled

Checking the Basics

NOTE: If your computer is wet or damaged, proceed directly to “Dry Out a Wet Com­puter” or “Test a Dropped or Damaged Computer” found later in this chapter.

in the

menu of the system setup program. See

Main

If the problem you are experiencing began after making a change to your computer,
such as installing new hardware or software, undo the change if possible. If undoing
the change resolves the problem, review the documentation and any updates or sup­plements (for example, readme files) for the software or hardware that you changed.
Typically, readme files provide installation information, describe new product enhance­ments or corrections that have not yet been documented, and list known problems.

If you were trying to install new hardware, ensure that you changed the appropriate
settings in the system setup program for the new hardware configuration (refer to
Appendix B, “Using the System Setup Program”).

™

NOTE: DellWare
manufacturer’s documentation that accompanies the item.

support.dell.com Troubleshooting 2-1

products are supported by the product manufacturer. Refer to the

Check Connections

Be sure the following items are properly connected or installed:

AC adapter and AC power cable

•

Second battery or other optional device in the media bay

•

Cables that connect external devices through the input/output (I/O) connectors

•

and ports on the computer.

NOTE: See “System Features” in the system Help for the location of the external con­nectors and controls.

Loose or improperly connected cables are likely sources of problems for your com­puter, external monitor, or other peripherals (such as a printer, external keyboard, or
mouse). A quick check of all cable connections can easily solve these problems. If the
connector has two small thumbscrews, ensure that the screws are tight. In addition,
check for damaged or frayed cables and for bent pins on connectors.

Evaluate Environmental Fact or s

A number of external factors, including temperature extremes and humidity, magnetic
influences, sources of electromagnetic interference (EMI), and poor input power or
signal quality, can interfere with the performance of your computer and attached
devices. Monitors are especially susceptible to environmental factors. The following
items can adversely affect the performance of a computer:

Inadequate ventilation from operating the computer in a confined space, such as

•

a desk enclosure

Direct sunlight

•

Power sags and surges

•

Substandard electrical wiring

•

Excessive telephone line noise

•

High-voltage electrical appliances on the same circuit or placed in close proximity

•

to the computer

Generation of magnetic fields by speakers (especially a subwoofer) or a tele-

•

phone placed too close to the monitor

Fluorescent lights

•

Use of electrical extension cords and keyboard and mouse extension cables

•

Use of an overloaded power strip or multiple power strips from one electrical outlet

•

Presence of electrical conduits in an adjoining wall or elevators on the other side

•

of the wall

Presence of large metal beams inside the wall behind the computer

•

To alleviate the effects of these factors, try removing the potential problem source or
move the computer to another location.

2-2 Dell Inspiron 5000 Reference and Troubleshooting Guide

Check the Electrical Power Source

If you are experiencing problems with power, perform the following checks:

Check the computer power indicator. When lit, the power indicator verifies that

•

the power supply is operating.

Verify that the electrical outlet is functional by plugging an operational device,

•

such as a lamp, into the outlet.

Plug the computer directly into a functioning electrical outlet.

•

If your computer is connected to a power strip, shut down the computer. Turn off

•

and then turn on the power strip to reset it.

Running the Dell Diagnostic s

The Dell Diagnostics helps you to check your computer hardware without any addi­tional equipment and without destroying any data. By using the diagnostics, you can
have confidence in your computer’s operation. If you find a problem you cannot solve
by yourself, the diagnostic tests can provide you with important information. Record
this information on a copy of the Diagnostics Checklist (see Figure 4-1) before you call
Dell for technical assistance.

NOTICE: The Dell Diagnostics is specifically designed for your computer. Do
not run the Dell Diagnostics on any other computer. Using this diagnostic
program with oth er computers may cause inco rrect computer responses or
result in error messa ge s.

The Dell Diagnostics provides a series of menus and options from which you can
choose particular device group tests. You can also control the sequence in which the
tests are run. Other helpful features include:

A menu category called

•

An option that allows you to choose the number of times a device group test is

•

repeated

The ability to display or print out test results, or to save them in a file

•

The ability to choose the option to temporarily suspend testing if an error is

•

detected, or to terminate testing if an adjustable error limit is reached

A menu category called

•

parameters

A menu category called

•

the selected device group

Status messages that inform you whether device group tests ran successfully

•

Error messages that appear if problems are detected

•

support.dell.com Troubleshooting 2-3

Options

Devices

Config

that lets you run tests individually or collectively

that briefly describes each test and its

that describes the configuration of the devices in

If a major component or device in your computer does not function properly, you may
have a component failure. You can use the Dell Diagnostics as long as the following
components are functioning properly:

Microprocessor

•

Display

•

Keyboard

•

CD-ROM or DVD-ROM drive module

•

If you know which components you need to test, select the appropriate diagnostic
device group tests you want to run. If you are unsure about how to begin diagnosing a
problem, see the following sections.

Start the Dell Diagnostics

NOTES: The Dell Diagnostics runs in MS-DOS® mode. When the computer runs on a
battery in MS-DOS mode, the battery status indicator glows amber when approxi­mately 10 percent of the battery charge remains, and it flashes amber when
approximately 3 percent of the battery charge remains. If the battery status indicator
becomes amber, connect the computer to AC power using the AC adapter. If AC
power is not available, turn off the computer until AC power is available.

The standby and hibernate modes are Windows power management features. These
power management modes are not available while the computer is running in
MS-DOS mode. For information on the standby and hibernate modes, see “Conserv­ing Power” in the system Help.

External Universal Serial Bus (USB) keyboards only function when Windows 98
Second Edition is running. Use the integrated keyboard when you use the Dell
Diagnostics.

1. Save and close any open files, exit any open application programs, and shut down
the computer.

2. If the computer is docked, undock it.

For instructions, see the Port Replicator User’s Guide.

3. Turn on the computer.

4. Press <F2> when you see the Dell logo to access the system setup program.

5. Press the right-arrow key to highlight

6. Press the down-arrow key to highlight a device, and then press <F5> to move the
device down the list or press <F6> to move the device up the list. Select the fol­lowing boot sequence:

•

Floppy

•

Internal Hard Drive

•

CD ROM/DVD

2-4 Dell Inspiron 5000 Reference and Troubleshooting Guide

Boot

.

7. Press <F10> to save your changes and exit the system setup program.

8. When the
you want to save the configuration changes and exit the system setup program.

The computer restarts automatically.

9. Insert the System Software CD into the CD-ROM or DVD-ROM drive.

10. Ensure that the diskette drive does not contain a diskette.

11. Shut down the computer.

12. Turn on the computer.

The Dell Diagnostics begins automatically.

NOTES: You must turn off the computer and turn on the computer with the
System Software CD in the CD-ROM or DVD-ROM drive module to use the Dell
Diagnostics.

Do not run the Dell Diagnostics while Windows is running.

Before you read the rest of this section, you may want to start the Dell
Diagnostics so that you can see it on your display.

When you start the diagnostics, the Dell
sage telling you that the diagnostics is loading.

After the diagnostic utility loads, the

Setup Confirmation

screen appears, press <Enter> to confirm that

™

logo screen appears, followed by a mes-

Diagnostics Menu

appears (see Figure 2-1).

Fully Test All Devices
Quickly Test All Devices

Select Devices to Test

Exit to MS-DOS

Figure 2-1. Diagnostics Menu

The menu allows you to choose to run all or specific diagnostic tests or to exit to the
MS-DOS prompt. You can choose from the following options:

•

Fully Test All Devices

components.

•

Quickly Test All Devices

require your interaction. Dell recommends that you choose this option—you may
be able to trace the problem quickly.

support.dell.com Troubleshooting 2-5

— This option thoroughly checks all computer

— This option runs only the subtests that do not

•

Select Devices to Test

for testing.

To select an option from this menu, press the up- or down-arrow key to highlight the
option and press <Enter>.

— This option allows you to select particular components

Dell Diagnostics Main Screen

When you select
nostics screen appears (see Figure 2-2).

Information on the main screen of the diagnostics is presented in the following areas:

Text at the top of the screen identifies the Dell Diagnostics version on your

•

computer.

On the left side of the screen, the

•

groups in the order they will run if you select
gory. Press the up- or down-arrow key to highlight a device group.

On the right side of the screen, the

•

currently detected hardware.

The lines at the bottom of the screen show the menu choices. The first line lists

•

the categories you can select; press the left- or right-arrow key to highlight a
menu category. The last line gives information about the category currently
highlighted.

Select Devices to Test

from the

Device Groups

Devices for Highlighted Group

Diagnostics Menu

area lists the diagnostic test

from the

All

Run tests

, the main diag-

menu cate-

area lists the

2-6 Dell Inspiron 5000 Reference and Troubleshooting Guide

Dell Computer Corporation (www.dell.com)

Diagnostics Version X.XX

Device Groups

System Board Devices
Processor Cache
System Memory
Inspiron
VESA/VGA Interface
Universal Serial Bus Interface

Devices for Highlighted Group

DMA Controller
Realtime Clock
System Timer
Interrupt Controller
System Speaker

Floating Point Unit
PC-AT Compatible Keyboards
Pointing Devices
Serial Ports
Parallel Ports
Diskette
IDE Devices
Audio Controller
Misc. PCI Devices

Device Groups: Run Tests Devices Select Config Help
Display the Run tests menu. Press ESC for previous menu.

Figure 2-2. Dell Diagnostics Main Screen

Confirm the System Configuration Information

When you boot your computer from your System Software CD, the diagnostics dis­plays a list of the computer devices and components in the
the main screen.

Do not be concerned if the
components or devices connected to your computer. For example, you may not see a
printer listed, although you know one is attached to your computer. If the printer is
connected to the computer through the parallel port connector, you can test the
printer connection with the

support.dell.com Troubleshooting 2-7

Device Groups

Parallel Ports

area does not list the names of all the

test.

Device Groups

area on

Use the Dell Diagnostics Help Menu

Several comprehensive
nostics. Each category explains the menu item, test group, subtest, and test and error
results. To enter the

Help

menus provide instructions on how to use the Dell Diag-

Help

menu, perform the following steps:

1. Press the up- or down-arrow key to highlight

nostics Menu

2. Press <Enter>.

3. Press <h>.

The categories on the

Versions

testing.

. The categories provide detailed descriptions of the devices that you are

.

menu are

Help

Menu, Keys, Device Group, Device, Te s t

Select Devices to Test

in the

Diag-

, and

Menu

The
the different diagnostic menus and commands as well as instructions on how to use
them.

category provides descriptions of the main screen, the device groups, and

Menu

Keys

The
Diagnostics.

category explains the functions of all of the keystrokes available in the Dell

Keys

Device Group

The

Device Group

the

Device Groups

appears when you select the

category describes the test group that is presently highlighted in

list on the main screen. For example, the following information

Device Group

category for

System Memory

:

System Memory

This module provides tests for system memory. The address
lines, data lines, and memory cells are tested for coupling
faults, opens, and shorts.

Device

The
the function of the highlighted device in the
following information appears when you select the

Memory

System Memory
System memory is the primary mechanism in a computer used for

storage of data. Because a computer works by manipulating data,
memory is vital for most operations performed by a computer.

2-8 Dell Inspiron 5000 Reference and Troubleshooting Guide

category is the educational section the Dell Diagnostics

Device

:

Device Groups

Device

. It describes

Help

area. For example, the

category for

System

Test

The
test. For example, the following information appears when you select the
category for

System Memory Line Address Test
This test checks the system DRAM to find multiple “stuck-at”

faults in address lines, decoder logic, and the memory cell
array.

category provides a thorough explanation of the test procedure of each sub-

Te s t

Te s t

System Memory

:

Versions

The

Versions

category lists the version numbers of the tests in the Dell Diagnostics.

Exit the Dell Diag nost i c s

1. Press <Esc> until the

Diagnostics Menu

appears (see Figure 2-1).

2. Press the down-arrow key to select

3. Remove the System Software CD from the CD-ROM or DVD-ROM drive module.

4. When

5. Restart your computer.

Dell recommends that you return the boot sequence back to the original
configuration:

•

•

•

See “Start the Dell Diagnostics” found earlier in this chapter for instructions.

X:\DIAGS

puter turns off.

Floppy

Internal Hard Drive

CD ROM/DVD

appears on your screen, press the power button until the com-

Exit to MS-DOS

and then press <Enter>.

Troubleshooting Procedures

Before performing any of the procedures in this section, see “Checking the Basics”
found earlier in this chapter and read the “Safety Instructions” at the front of this
guide. Then perform the appropriate troubleshooting procedure.

NOTE: Before you begin any of the troubleshooting procedures, ensure that

is set to

Boot

Appendix B, “Using the System Setup Program,” for information on using the system
setup program.

Disabled

in the

menu of the system setup program. See

Main

Quiet

support.dell.com Troubleshooting 2-9

Restart Your Computer

Several of the following sections advise you to restart the computer as part of the
troubleshooting process. To perform a proper restart, perform the following steps:

1. Save and close any open files and exit any open application programs.

2. Click the

The computer restarts automatically.

button, click

Start

Shut Down

, select

Restart

, and then click OK.

Dry Out a Wet Computer

Liquids, rain, and excessive humidity can cause damage to the computer.

CAUTION: P erform the followi ng procedure only afte r you are certain that it
is safe to do so. If t he compu ter is c onne cted to an el ectr ical o utl et, Dell rec­ommends that you turn off AC power at the circuit brea ker befor e
attempting to remove the power cables from the electrical outlet. Use the
utmost caution when removing wet cables from a liv e po we r source.

1. Turn off the computer and disconnect the AC adapter from the computer.

2. Disconnect the AC adapter from the electrical outlet.

3. Turn off any attached peripherals and disconnect them from their power sources
and then from the computer.

4. Ground yourself by touching one of the metal connectors on the back of the
computer.

5. Remove the media bay device and PC Cards (if installed.)

Put the device and cards in a safe place to dry.

6. Remove the batteries from the battery bay and the media bay.

Wipe off each battery and put them in a safe place to dry.

7. Remove the hard-disk drive.

For instructions, refer to “Installing an Internal Hard-Disk Drive” in Chapter 1.

8. Remove the memory modules.

For instructions, refer to “Installing Memory Modules” in Chapter 1.

9. Open the display, and place the computer right-side up across two books or simi­lar props to let air circulate all around it.

Let the computer dry for at least 24 hours in a dry area at room temperature.

NOTICE: Do not use artificial means to speed up the drying process.

2-10 Dell Inspiron 5000 Reference and Troubleshooting Guide

CAUTION: T o help prevent electrical shock, verify that the computer is thor­oughly dry before co n tinuing with the rema in de r o f th is procedure.

10. Ground yourself by touching one of the unpainted metal connectors on the back
of the computer.

11. Replace the memory modules.

CAUTION: T o help prevent electrical shock, verify that the computer is thor­oughly dry before co n tinuing with the rema in de r o f th is procedure.

12. Replace the memory module cover and screw.

13. Replace the hard-disk drive and screw.

14. Replace the media bay device and PC Cards.

15. Replace the batteries.

16. Connect the peripherals to the computer.

17. Connect the computer and peripherals to an electrical outlet.

18. Turn on the computer and the peripherals.

19. Press <Esc> twice.

The Boot Menu appears.

20. Select

If you cannot identify the damaged components, call Dell for technical assistance. For
instructions, refer to Chapter 4, “Getting Help,”.

CD ROM/DVD

and press <Enter>.

Test a Dropped or Damaged Computer

1. Save and close any open files, exit any open application programs, and shut down
the computer.

2. Remove the battery.

3. Disconnect the AC adapter from the computer and then disconnect the AC
adapter from the electrical outlet.

4. Turn off any attached peripherals and disconnect them from the electrical outlet
and then from the computer.

5. Ground yourself by touching one of the metal connectors on the back of the
computer.

6. Remove the media bay device.

7. Remove the hard-disk drive.

For instructions, refer to “Installing an Internal Hard-Disk Drive” in Chapter 1.

support.dell.com Troubleshooting 2-11

8. Remove the memory module cover and the memory modules.

For instructions, refer to “Installing Memory Modules” in Chapter 1.

9. Replace the memory modules.

10. Replace the memory module cover and screw.

11. Replace the hard-disk drive.

12. Ensure that the PC Cards are properly seated in the PC Card connectors.

13. Replace the battery.

14. Connect the peripherals to the computer.

15. Connect the computer and peripherals to the electrical outlet.

NOTE: Do not dock the computer at this time.

16. Insert the System Software CD into the CD-ROM or DVD-ROM drive.

17. Ensure that the diskette drive does not contain a diskette.

18. Turn on the computer.

The Dell Diagnostics loads automatically.

19. Select

If the computer does not operate properly, make a copy of and complete the Diagnos­tics Checklist (see Figure 4-1). Then call Dell for technical assistance. See Chapter 4,
“Getting Help,” for instructions.

Fully Test All Devices

See “Running the Dell Diagnostics” found earlier in this chapter for more
information.

.

Recover Fr om a Program That Is Not Respo nding

1. Press <Ctrl><Alt><Delete>.

The

Close Program

2. Click the program that no longer responds.

3. Click

End Task

window appears.

.

Restart a Computer That Is Not Responding

1. Press and hold the power button until the computer turns off.

2. To turn on the computer, press the power button.

ScanDisk, a program that checks for and repairs errors on the hard-disk drive,
may run during the boot process. Windows loads and runs after the scan
completes.

2-12 Dell Inspiron 5000 Reference and Troubleshooting Guide

Resolve Audio Problems

Use the volume control buttons on the left side of the computer to adjust the

•

volume.

Run the

•

found earlier in this chapter.

If you still have an audio problem, call Dell for technical assistance. See Chapter 4,
“Getting Help,” for instructions.

Audio Controller

test as described in “Running the Dell Diagnostics”

Resolve CD-ROM or DVD-ROM Drive Problems

NOTE: Inconsistencies in the manufacturing of CD-ROM media may cause some high
speed CD-ROM drives to vibrate more than others. This vibration and the associated
noise does not indicate a defect in the drive or the CD.

Double-click the My

•

recognized by the operating system. Most of the common boot sector viruses
cause the CD-ROM or DVD-ROM drive to “disappear.” Use the virus-scanning
software to check for and remove viruses.

Clean the disc using a commercially available cleaning kit.

•

Clean the drive using a commercially available cleaning kit.

•

Try another CD or DVD.

•

NOTE: Because of different DVD file types currently used in the industry, not all
DVD titles work in all DVD-ROM drives.

Enter the system setup program as described in Appendix B, “Using the System

•

Setup Program,” and verify that

Run the

•

earlier in this chapter.

Turn off the computer and remove the CD-ROM or DVD-ROM drive from the

•

media bay. Replace the drive and turn on the computer.

If you still have a CD-ROM or DVD-ROM drive problem, call Dell for technical assis­tance. See Chapter 4, “Getting Help,” for instructions.

IDE Devices

Computer

tests as described in “Running the Dell Diagnostics” found

icon on your desktop and verify that the drive is

IDE Controller

is set to

Both

.

Resolve Diskette Drive Problems

Ensure that the diskette is not write-protected if you are trying to copy data to it.

•

Try a different diskette in the drive. If the new diskette works, the original diskette

•

may be defective.

Check the settings on the

•

gram as described in Appendix B, “Using the System Setup Program.”

Run the

•

lier in this chapter.

Clean the drive using a commercially available cleaning kit.

•

Restart the computer.

•

Diskette

tests as described in “Running the Dell Diagnostics” found ear-

Diskette Options

submenu of the system setup pro-

support.dell.com Troubleshooting 2-13

If you still have a diskette drive problem, call Dell for technical assistance. See
Chapter 4, “Getting Help,” for instructions.

NOTICE: Do not attempt to clean drive heads with a s wab. You could acci­dentally misalign the heads and render the drive inoperable.

Resolve Display Problems

If the display is blank, the computer may be in standby or hibernate (save-to-disk

•

suspend) mode. To resume normal operations, press the power button.

Check the

•

described in Appendix B, “Using the System Setup Program.” To use the inte­grated display on the computer, this option must be set to

Mode

NOTE: The operating system overrides the settings in the system setup program
if the computer is in MS-DOS mode.

Adjust brightness setting.

•

Run the

•

tics” found earlier in this chapter.

Restart the computer.

•

If you still have a display problem, call Dell for technical assistance. See Chapter 4,
“Getting Help,” for instructions.

Video Display Device

.

VESA/VGA Interface

setting in the system setup program as

LCD Mode

tests as described in “Running the Dell Diagnos-

or

Simul

Resolve External Monitor Problems

If the display is blank, the computer may be in standby or hibernate (save-to-disk

•

suspend) mode. To resume normal operations, press the power button.

Ensure that the video cable is firmly attached to the video connector on the back

•

of the computer and that the monitor power cable is plugged into a functional
electrical outlet.

Check the

•

described in Appendix B, “Using the System Setup Program.” To use an external
monitor, this option must be set to

NOTE: The operating system overrides the settings in the system setup program
if the computer is in MS-DOS mode.

Adjust brightness and contrast settings.

•

Run the

•

Diagnostics” found earlier in this chapter.

Restart the computer.

•

If you still have an external monitor problem, call Dell for technical assistance. See
Chapter 4, “Getting Help,” for instructions.

2-14 Dell Inspiron 5000 Reference and Troubleshooting Guide

Video Display Device

VESA/VGA Interface

setting in the system setup program as

CRT Mode

tests as described in “Running the Dell

or

Simul Mode

.

NOTE: If your computer is connected to the TV-out connector on your television and
there is no picture on your television screen, see “Resolve Television Problems”
found later in this chapter.

Resolve Exte rnal Keyboard Problems

NOTE: External Universal Serial Bus (USB) keyboards only function when
Windows 98 Second Edition is running. Use the integrated keyboard when you use
the Dell Diagnostics, the system setup program, or you are working in the MS-DOS
mode.

Disconnect the keyboard cable from the computer and check the cable connector

•

for bent or broken pins.

Run the

•

Diagnostics” found earlier in this chapter.

Restart the computer.

•

If you still have a an external keyboard problem, call Dell for technical assistance. See
Chapter 4, “Getting Help,” for instructions.

PC-AT Compatible Keyboards

tests as described in “Running the Dell

Resolve Hard-Disk Drive Problems

Run the ScanDisk utility: click the

•

Accessories—> System Tools

Run the

•

earlier in this chapter.

Check the setting on the

•

as described in Appendix B, “Using the System Setup Program.”

If you still have a hard-disk drive problem, call Dell for technical assistance. See
Chapter 4, “Getting Help,” for instructions.

IDE Devices

tests as described in “Running the Dell Diagnostics” found

, and then click

IDE Controller

button, point to

Start

ScanDisk

submenu of the system setup program

Programs—>

.

Resolve Hardware Conflicts

Hardware conflicts occur if the device is detected by the operating system but is con­figured incorrectly. To check for conflicts, perform the following steps:

1. C l i c k t he

2. In the

3. Click the

support.dell.com Troubleshooting 2-15

Control Panel

Conflicts are indicated in the
(!) beside the conflicting device. A red X beside a device indicates that the device
is disabled in the current hardware profile.

If a hardware conflict exists, the
shows the conflicting expansion cards or devices.

button, point to

Start

, double-click

Device Manager

Settings

System.

tab.

Device Manager

Device status

, and click

Control Panel

list by a yellow exclamation point

area in the

.

Properties

window

To resolve conflicts, you can use the Windows Hardware Conflict Troubleshooter.

1. C l i c k t he

2. Click the

3. Double-click
screen.

button and then click

Start

Contents

tab and then double-click

If you have a hardware conflict

Help

.

Troubleshooting

and follow the instructions on the

.

Resolve Infrared Port Problems

To configure the infrared port, perform the following steps:

1. C l i c k t he

2. Double-click the

3. Click the

4. If you previously attempted to configure the infrared port, remove all device list­ings that refer to

•

Infrared devices

•

Network adapters

•

Ports (COM & LPT)

Click the entry you wish to remove and then click

5. If you remove a device, when prompted, ensure that

computer now

button, click

Start

Infrared

icon.

tab.

or

System

Device Manager

is selected, and then click

Settings

Virtual Devices

, and then click

Control Panel

in the following categories:

.

Yes, I want to restart my

Finish

Remove

.

.

The computer restarts automatically.

NOTE: If you have not attempted to configure the infrared port, the infrared and
virtual entries will not be listed in the
remove a device, restart the computer and continue with the next step.

6. When you see the Dell

7. Press the right-arrow key to highlight the

8. Press the down-arrow key to highlight
change the setting to

9. Press the down-arrow key to highlight
ting to
trying to communicate with to determine the correct setting.

If you set the
cally changes to

If you set the
cally changes to

2-16 Dell Inspiron 5000 Reference and Troubleshooting Guide

SIR

or

FIR

Mode

Mode

logo, press <F2> to enter the system setup program.

Customized

. Refer to the documentation of the infrared device that you are

setting to

2F8 IRQ3

2F8 IRQ3

.

setting to

and the

Device Manager

Infrared Port

.

Mode

, the

SIN

, the

FIR

DMA channel

. If you do not need to

System Devices

and press <F5> to change the set-

Base I/O address/IRQ

Base I/O address/IRQ

setting changes to 0.

menu item.

and then press <F5> to

setting automati-

setting automati-

NOTE: If the
asterisk appears to the right of the
press the <F5> or <F6> key to select another
setting.

10. Press <F10> to save your changes and exit the system setup program.

SIR

or

setting causes a conflict with another device, a yellow

FIR

Infrared Port

setting. To resolve the conflict,

Base I/O address/IRQ

or

DMA

11. When the
you want to save the configuration changes and exit the system setup program.

The computer restarts automatically. During the restart, the infrared hardware is
detected by the operating system.

12. In the

13. Click th e

14. Double-click the

15. Click th e

16. Ensure that the following options are checked:

•

•

•

17. Click

18. Try communicating with your external infrared device.

If you still have an infrared port problem, call Dell for technical assistance. See
Chapter 4, “Getting Help,” for instructions.

Setup Confirmation

Systems Settings Change

button, point to

Start

Infrared

Options

Enable infrared communication.

Search for and provide status for devices within range.

Install software for Plug and Play devices within range.

Apply

tab.

and then click OK.

screen appears, press <Enter> to confirm that

icon.

window, click

Settings,

and then click

to restart the computer.

Ye s

Control Panel

.

Resolve Memory Problems

If an insufficient memory message appears, save and close any open files and

•

exit any open application programs not in use.

Consider installing additional system memory.

•

Run the

•

found earlier in this chapter.

Reseat the memory modules. Refer to “Installing Memory Modules” in

•

Chapter 1.

Restart the computer.

•

If you still have a memory problem, call Dell for technical assistance. See Chapter 4,
“Getting Help,” for instructions.

System Memory

test as described in “Running the Dell Diagnostics”

NOTE: When you install additional memory and restart your computer, a
log box appears on your screen stating that you must recreate the hibernate file. To
recreate the hibernate file, see “Recreating the Hibernate (Save-to-Disk Suspend)
File” in Chapter 3.

support.dell.com Troubleshooting 2-17

Warni ng

dia-

Resolve Modem, Fax, and Internet Connection Problems

NOTICE: Connect the modem to an analog line only. Connecting your
modem to a nonanalog line, such as a digital or private branch exchange
(PBX) line, will cause damage.

NOTE: If you can connect to your Internet service provider (ISP) and send or receive a
fax, your modem is functioning properly. If you are sure that your modem is working
properly and you still experience problems connecting to your ISP, contact the ISP
technical support department for assistance.

Ensure that you have touchtone telephone service.

•

If you have call-waiting service, disable call-waiting. Refer to your local telephone

•

directory or call your telephone service provider for information on temporarily
disabling call-waiting.

If you have voice mail service, you may hear an irregular dial tone when you have

•

messages. Contact your telephone service provider for information on restoring a
normal dial tone.

If you have any other telephone devices plugged into this line, such as answering

•

machines, dedicated fax machines, or line splitters, bypass them and plug the
modem cable directly into the telephone connector on the wall.

Reseat the cable connections.

•

Try a different cable; if you are using a cable that is 10 feet or more in length, try a

•

shorter one.

Disconnect the cable from the modem and plug it directly into a telephone.

•

Listen for a dial tone.

Line noise can cause low connection speeds. If you have persistent problems, try

•

connecting the modem to a different telephone connector. You may also wish to
contact your telephone company to report the problem.

If you still have problems with a Dell-provided modem, call Dell for technical assis­tance. See Chapter 4, “Getting Help,” for instructions. If you have problems with a
non-Dell-provided modem, call the modem manufacturer.

Resolve PC Card Problems

Ensure that the PC Card is properly inserted into the connector.

•

Ensure that the card is recognized by the Windows operating system:

•

1. C li c k th e

2. Double-click the

3. Ensure that the card is listed in the

If you still have problems with a Dell-provided PC Card, call Dell for technical assis­tance. See Chapter 4, “Getting Help,” for instructions. If you have problems with a
non-Dell-provided PC Card, call the card manufacturer.

2-18 Dell Inspiron 5000 Reference and Troubleshooting Guide

button, point to

Start

PC Card (PCMCIA)

Settings

, and then click

icon.

PC Card (PCMCIA) Properties

Control Panel

window.

.

Resolve Software Problems

Software problems can result from the following circumstances:

Improper installation or configuration of an application program

•

Input errors

•

Drivers that may conflict with certain application programs

•

Memory conflicts

•

You can confirm that a problem is software-related by running the

Devices

chapter. If all tests in the device group run successfully, the error condition may be
related to a software problem.

NOTE: For detailed troubleshooting information on a particular application program,
see the software documentation or contact the software manufacturer.

tests as described in “Running the Dell Diagnostics” found earlier in this

Install and Configure Software

Before installing additional software, ensure that the application program is
compatible with Microsoft Windows 98 Second Edition or Microsoft Windows 2000
(depending on the operating system software installed in your computer) and that
your computer meets the minimum hardware requirements needed to run the
software.

Before installing software on your hard-disk drive, use a virus-scanning application pro­gram to check the diskettes or CDs for viruses. Viruses can quickly use all available
system memory, damage and/or destroy data stored on the hard-disk drive, and per­manently affect the performance of the application programs they infect.

System Board

Software usually includes installation instructions in its accompanying documentation
and a software setup program (usually called
or CD.

setup.exe

or

install.exe

,) on a diskette

Resolve Touch Pad and Mouse Problems

If you are using a PS/2 or USB mouse, ensure that the connector is firmly

•

attached.

If you are using the touch pad or a PS/2 mouse, run the

•

described in “Running the Dell Diagnostics” found earlier in this chapter.

Reinstall the touch pad driver. For instructions, see “Install the Touch Pad Driver”

•

in Chapter 3.

NOTE: Be sure to refer to the section specific to your operating system.

Restart the computer.

•

If you still have a touch pad or mouse problem, call Dell for technical assistance. See
Chapter 4, “Getting Help,” for instructions.

support.dell.com Troubleshooting 2-19

Pointing Devices

test as

Resolve Te levision Problems

If your television is connected to the TV-out connector on your computer and there is
no picture on your television screen, verify the following connections and settings:

A composite video cable is connected to the S-video connector on your television

•

and the TV-out connector on your computer.

NOTE: If your television did not come with a composite video cable, you can pur­chase one from a local electronics store.

•

Television Type

for your country.

•

Television Port

in the system setup program is set to the correct video standard

is

Enabled

in the system setup program.

Check the Television Type Setting

1. Save and close any open files, and exit any open application programs.

2. Shut down your computer.

3. Connect a composite video cable to the TV-out connector on your computer and
the S-video connector on your television.

4. Turn on your television.

5. Restart your computer.

6. Click the

7. Double-click the

8. Click the

9. Click the

10. Click t he TV button.

11. Set the television type to

button, point to

Start

Display

Settings

Advanced

tab.

icon

button.

.

NTSC

Settings

(US) or

, and click

(Europe).

PA L

Control Panel

.

Check the System Setup Program Settings

1. C l i c k t he

2. In the

3. Click

4. When you see the Dell

5. Press the right- or left-arrow key to select the

2-20 Dell Inspiron 5000 Reference and Troubleshooting Guide

Shut Down

Ye s

Your computer shuts down and restarts.

The system setup program screen appears.

button, and select

Start

window, select

.

logo, press <F2> to enter the system setup program.

Shut Down

Restart the Computer

.

Main

menu.

.

6. Press the down-arrow key to scroll down to

Te l e v i si on Ty p e

.

Either

NTSC

or

PA L

is highlighted.

7. To change your selection, press <F6>.

NOTE: The function key tasks may be different for your particular system setup
program. Be sure to check the function key menu at the bottom of your system
setup screen.

8. To save your selection, press <F10>.

The

Setup Confirmation

9. Select

and press <Enter>.

Ye s

window appears.

The computer shuts down and restarts.

NOTE: For more information on connecting a television to your computer, see
“Connecting External Devices” in the Dell Inspiron 5000 System Help.

support.dell.com Troubleshooting 2-21

2-22 Dell Inspiron 5000 Reference and Troubleshooting Guide

CHAPTER 3

Installing System Software

This chapter explains how to reinstall the Microsoft Windows 98 Second Edition oper­ating system as well as the Dell-provided device drivers and utilities for both
Windows 98 Second Edition and Microsoft Windows 2000. You may need to refer to
this chapter under the following conditions:

You are reinstalling the Microsoft Windows 98 Second Edition operating system.

•

You are reinstalling the Dell-provided drivers and utilities.

•

You installed a new primary hard-disk drive and you must install all of the system

•

software.

Installing the Windows 98 Operating System

Perform the following steps to install Windows 98 Second Edition on the hard-disk
drive before you install any device drivers or utilities:

1. Insert the Microsoft Boot Disk Windows 98 Series diskette into the diskette
drive.

2. Turn on the computer.

3. When the
Windows 98 CD into the CD-ROM or DVD-ROM drive.

4. Select

The system setup program runs ScanDisk to check your hard-disk drive.

5. When the hard-disk drive check is complete, type

6. Follow the instructions on the screen to continue with the installation.

7. When prompted to create a start-up diskette, remove the Microsoft Boot Disk
Windows 98 Series diskette, and click

support.dell.com Installing System Software 3-1

Microsoft Windows 98 Startup

Start Windows 98 Setup from CD-ROM

menu appears, insert the Microsoft

and press <Enter>.

to exit ScanDisk.

x

.

Next>

8. Label a blank, high-density diskette as instructed, insert the diskette into the dis­kette drive, and then click OK.

9. Follow the instructions on the screen to complete the installation.

Recreating the Hibernate (Save-to-Disk
Suspend) File (Windows 98)

When the hibernate mode is activated, all system data is stored in the hibernate
(save-to-disk suspend) file on your hard-disk drive. The hibernate file on your hard-disk
drive cannot be accessed by the Windows operating system or application programs.

You must recreate the hibernate file if you perform any of the following actions:

Delete the hibernate file

•

Install a new hard-disk drive

•

Reformat your hard-disk drive

•

Install additional memory

•

NOTE: If you install additional memory, you must delete the hibernate file before you
recreate the file.

Boot Your Computer With the System Software CD

1. Save and close any open files, exit any open application programs, and shut down
the computer.

2. If the computer is docked, undock it.

For instructions, see the Port Replicator User’s Guide.

3. Turn on the computer.

4. Press <F2> when you see the Dell logo to access the system setup program.

5. Press the right-arrow key to highlight

6. Press the down-arrow key to highlight a device, and then press <F5> to move the
device down the list or press <F6> to move the device up the list. Select the fol­lowing boot sequence:

•

Floppy

•

CD ROM/DVD

•

Internal Hard Drive

7. Insert the System Software CD into the CD-ROM or DVD-ROM drive.

8. Press <F10> to save your changes and exit the system setup program.

3-2 Dell Inspiron 5000 Reference and Troubleshooting Guide

Boot

.

9. When the
you want to save the configuration changes and exit the system setup program.

The computer restarts automatically.

The Dell Diagnostics begins automatically.

Setup Confirmation

screen appears, press <Enter> to confirm that

After the diagnostic utility loads, the

Diagnostics Menu

appears (see Figure 3-1).

Fully Test All Devices
Quickly Test All Devices
Select Devices to Test

Exit to MS-DOS

Figure 3-1. Diagnostics Menu

10. Press the down-arrow key to select

For instructions on deleting and creating the hibernate file, refer to the following
sections.

Exit to MS-DOS

Delete the Hibernate File

1. Boot your computer from the CD-ROM or DVD-ROM drive with the System
Software CD in the CD-ROM or DVD-ROM drive.

For instructions, refer to the preceding section, “Boot Your Computer With the
System Software CD.”

and then press <Enter>.

2. At the

3. At the

4. Type

5. Follow the instructions on your screen to delete the hibernate file.

To create a new hibernate file immediately after deleting it, perform the following
steps:

1. When the

2. Complete steps 2 through 6 in the next section, “Create the Hibernate File.”

support.dell.com Installing System Software 3-3

R:\DIAGS

R:\

phdisk /delete /file

NOTE: You must type a space between

The computer automatically restarts.

Exit to MS-DOS

prompt, type

prompt, type

Diagnostics Menu

and then press <Enter>.

cd\UTILITY

and press <Enter>.

cd\

and press <Enter>.

and press <Enter>.

phdisk

appears, press the down-arrow key to select

and

/delete

and

/file

.

Create the Hibernate File

1. Boot your computer from the CD-ROM or DVD-ROM drive with the System
Software CD in the CD-ROM or DVD-ROM drive.

For instructions, refer to the preceding section, “Boot Your Computer With the
System Software CD.”

2. Exit to

3. At the

4. At the

5. Type

6. At the

7. Follow the instructions on your screen to create the hibernate file.

8. When the Dell logo appears on your screen, remove the System Software CD

MS-DOS

R:\DIAGS

R:\

phdisk

R:\WIN98\UTILITY

NOTES: You must type a space between

The utility calculates the size of the file, in kilobytes, based on the amount of sys­tem memory in your computer, plus the amount of video memory in your
computer, plus 2 MB to handle additional system requirements.

from the CD-ROM or DVD-ROM drive.

Windows automatically starts and runs. After you create the hibernate file, you
must enable hibernate support in Windows 98 Second Edition.

from the

prompt, type

prompt, type

/create

Dell Diagnostic Menu

and then press <Enter>.

cd\

cd\WIN98\UTILITY

and press <Enter>.

/file

prompt, type

phdisk /info

phdisk

.

and press <Enter>.

and press <Enter>.

and

/create

and

/file

Enable Hibernate Support

1. C l i c k t he

2. Double-click the

button, point to

Start

Power Management

Settings

, and click

icon.

Control Panel

.

.

3. Click the

4. Ensure that

5. Click OK to close the Control Panel.

Hibernate

tab.

Enable hibernate support

View the Hibernate File Information

1. E x i t t o

2. At the

3. At the

4. At the

3-4 Dell Inspiron 5000 Reference and Troubleshooting Guide

MS-DOS

R:\DIAGS

R:\

R:\WIN98\UTILITY

NOTE: You must type a space between

from the

prompt, type

prompt, type

Dell Diagnostics Menu

cd\WIN98\UTILITY

is selected and click

and then press <Enter>.

cd\

prompt, type

phdisk

.

and press <Enter>.

phdisk /info

and

/info

Apply

.

.

.

Installing Drivers and Utilities for Windows 98

To install the system software, you need the following items:

CD-ROM or DVD-ROM drive installed in the media bay of the computer

•

System Software CD

•

Dell Inspiron 5000 Software DVD Decoder CD

•

Microsoft Windows 98 Second Edition CD

•

Microsoft Boot Disk Windows 98 Series diskette

•

NOTES: Verify that Windows 98 is already installed on the hard-disk drive before you
install any device drivers. To install Windows 98 Second Edition, refer to “Installing
the Windows 98 Operating System” found earlier in this chapter.

The drivers on the System Software CD are the same files that Dell installed on your
hard-disk drive before shipping the computer to you. To download the latest versions
of these drivers, visit the Dell support Web site at

http://support.dell.com

Install the Audio Driver (Windows 98)

The audio driver allows you to customize the sound features of your computer.

1. Save and close any open files, and exit any open application programs.

2. Insert the System Software CD into the CD-ROM or DVD-ROM drive.

.

3. Click the

4. In the

5. Click OK.

6. In the

7. In the

8. When prompted, ensure that

support.dell.com Installing System Software 3-5

Run

CD-ROM or DVD-ROM drive letter.

The CD-ROM or DVD-ROM drive letter is usually D.

Welcome

Main Menu, Upgrade Drivers

The audio files are copied to your hard-disk drive.

selected, and then click

NOTE: If the computer is set to boot from the CD-ROM or DVD-ROM drive
before the hard-disk drive, remove the System Software CD before the computer
restarts so that the computer does not boot from the CD. For information on
changing the boot sequence, refer to Appendix B, “Using the System Setup
Program.”

button, and then click

Start

dialog box, type

window, click

Finish

.

Run

Next>

.

where x is the

x:\win98\audio\setup.exe,

.

Next>

is selected. Click

Yes, I want to restart my computer now

.

is

The

New Hardware Found

installed, and the installation is complete.

window appears, the software for the hardware is

Install the Video Driver (Windows 98)

The video driver controls video resolution and color palette.

NOTE: If you need to use extended video modes, check the documentation that
accompanied the application program to determine if the driver is provided. If it is not,
contact the software manufacturer for the necessary driver.

1. Save and close any open files, and exit any open application programs.

2. Insert the System Software CD into the CD-ROM or DVD-ROM drive.

3. Click the

4. In the

5. In the

Run

CD-ROM or DVD-ROM drive.

The CD-ROM or DVD-ROM drive letter is usually D.

Setup Complete

computer now.

The computer restarts automatically.

NOTES: If the computer is set to boot from the CD-ROM or DVD-ROM drive
before the hard-disk drive, remove the System Software CD before the computer
restarts so that the computer does not boot from the CD. For information on
changing the boot sequence, refer to Appendix B, “Using the System Setup
Program.”

After the computer restarts, you can change the video resolution.

button, and then click

Start

dialog box, type

window, ensure that

is selected, and then click

.

Run

x:\win98\video\setup.exe

Yes, I want to restart my

.

Finish

, where x is the

Install the Touch Pad Driver (Windows 98)

The touch pad driver controls touch pad and mouse functions.

NOTE: When you are prompted to select a directory, Dell recommends using the
default directory settings.

1. Save and close any open files, and exit any open application programs.

2. Insert the System Software CD into the CD-ROM or DVD-ROM drive.

3. Click the

4. In the

3-6 Dell Inspiron 5000 Reference and Troubleshooting Guide

Run

where x is the CD-ROM or DVD-ROM drive letter.

If you are using a Japanese-language version of Windows, type

x:\touchpad\japanese\setup.exe

drive letter.

button, and then click

Start

dialog box, type

x:\win98\touchpad\english\setup.exe

.

Run

, where x is the CD-ROM or DVD-ROM

,

The CD-ROM or DVD-ROM drive letter is usually D.

NOTICE: Do not install the Japanese -language driver o n a computer
with a non-Japanese-language operating system.

5. Click OK.

6. In the

7. At the

8. At the

Welcome

At the

Choose Destination Location

Start Copying Files

The touch pad drivers are copied to your hard-disk drive.

Setup Complete

computer now

NOTE: If the computer is set to boot from the CD-ROM or DVD-ROM drive
before the hard-disk drive, remove the System Software CD before the computer
restarts so that the computer does not boot from the CD. For information on
changing the boot sequence, refer to Appendix B, “Using the System Setup
Program.”

The

Information about your Touch Pad

window to appear each time you start the computer, uncheck the box that says

Show this message the next time Windows starts

window, click

window, click

window, be sure that the

button is selected, and then click

Next>

.

window, click

Next>

window appears. If you do no want this

.

Next>

.

Yes, I want to restart my

.

Finish

. Then click

Close

.

Install Softex BayManager (Windows 98)

Softex BayManager is a utility that makes it possible to swap media bay devices with­out turning off the computer.

NOTICE: You must uninstall Softex BayManager befo re yo u do wn lo ad and
install a Softex BayManager software upgrade from the support Web site
File Library.

To uninstall Softex BayManager, perform the following steps:

1. Save and close any open files, and exit any open application programs.

2. Click the

3. Double-click

4. Select

5. Follow the instructions on the screen to complete the uninstall process.

To install the Softex BayManager software from the System Software CD, perform the
following steps:

1. Insert the System Software CD into the CD-ROM or DVD-ROM drive.

2. Click the

support.dell.com Installing System Software 3-7

Softex BayManager

button, point to

Start

Add/Remove Programs

and click

button, and then click

Start

Settings

.

Add/Remove

Run

, and click

.

Control Panel

.

.

3. In the
CD-ROM or DVD-ROM drive letter.

The CD-ROM or DVD-ROM drive letter is usually D.

4. Click OK.

dialog box, type

Run

x:\win98\baymgr\setup.exe

, where x is the

5. In the

6. At the

Welcome

Setup Complete

computer now

NOTE: If the computer is set to boot from the CD-ROM or DVD-ROM drive
before the hard-disk drive, remove the System Software CD before the computer
restarts so that the computer does not boot from the CD. For information on
changing the boot sequence, refer to Appendix B, “Using the System Setup
Program.”

window, click

window, ensure that the

is selected, and then click

Next>

.

Yes, I want to restart my

.

Finish

Install the Internal Modem Driver (Windows 98) (Optional)

NOTICE: Do not use this modem driver with a PC Card modem. The modem
driver on the
nal modem.

If your computer has an internal modem, perform the following steps to install the
driver:

1. Save and close any open files, and exit any open application programs.

2. Insert the System Software CD into the CD-ROM or DVD-ROM drive.

3. Click the

4. In the
CD-ROM or DVD-ROM drive letter.

System Software

button, and then click

Start

dialog box, type

Run

CD is compatible only with the optional inter-

.

Run

x:\win98\modem\setup.exe

, where x is the

The CD-ROM or DVD-ROM drive letter is usually D.

5. Click OK.

6. In the

3-8 Dell Inspiron 5000 Reference and Troubleshooting Guide

Welcome

The

New Hardware Found

installed, and the installation is complete.

window, click

window appears, the software for the modem is

Next>

.

Install the Software DVD Decoder (Windows 98) (Optional)

The DVD decoder driver allows you to play DVD movies using your DVD-ROM drive on
the computer.

NOTE: When you are prompted to select a directory, Dell recommends that you use
the default directory setting.

1. Insert the Dell Inspiron 5000 Software DVD Decoder CD into the DVD-ROM
drive.

2. Click the

3. In the

4. Click OK.

5. Click

6. In the

7. In the

8. In the

9. In the

10. Insert your DVD into the DVD-ROM drive.

Run

drive letter.

The DVD-ROM drive letter is usually D.

The

Welcome

Next>

Choose Destination Location

Select Program Folder

Start Copying Files

Setup Complete

computer now

The first time you insert a DVD into your DVD-ROM drive, a
appears, explaining that DVD playback performance is dependent on your overall
system configuration and that some DVD titles are protected with an antitaping
product provided by Macrovision, Inc.

NOTES: A variety of factors determine the DVD’s playback performance. For
more information, read the “Requirements” section in the release notes that
came with your DVD software.

button, and then click

Start

dialog box, type

window appears.

.

is selected, and then click

x:\win98\setup.exe

window, click

window, ensure that the

.

Run

window, click

window, click

Next>

, where x is the DVD-ROM

.

Next>

.

Next>

.

Yes, I want to restart my

.

Finish

Warni ng

dialog box

The Macrovision product allows you to view your DVD on most televisions, but it
distorts the video image if played back from a videotape. The DVD decoder soft­ware provided with your system does not allow you to play back DVDs with
graphics cards that contain a TV-out connector.

If you have a TV-out connector on your computer and your DVD-ROM drive does
not play your DVD title, make sure the TV-out feature in your graphics card’s soft­ware is turned off. Dell does not currently provide a TV-out connector as an
accessory item.

11. C l i c k OK.

support.dell.com Installing System Software 3-9

Configuring the Television Control Panel Setting

1. C l i c k t he

button and select

Start

Settings —> Control Panel

.

2. In the

3. In the

4. Click the

5. In the

6. In the TV section, click the

7.Click OK.

8. Click OK.

9. Close the

NOTE: The DVD-ROM drive displays a DVD movie on the Primary display. To view the
DVD on the television screen, set the TV display to

Control Panel

Display Properties

Advanced

Multiple Monitors

The

Display Properties

Control Panel

window, click the

window, click the

button.

window, click the

Primary

window appears.

window.

Display

button.

icon.

Settings

Displays

Primary.

tab.

tab.

Setting and Changing the DVD-ROM Drive Region Code

If you reinstall the DVD decoder software, you must set the DVD-ROM drive region
code before you can play a movie. The region code can be reset if you relocate to
another region.

NOTICE: You should reset the region code on ly w h en absolutely necessary.
You can reset the region code up to four times.

To reset the drive region code, perform the following steps:

1. Insert a DVD coded for the new region into the DVD-ROM drive.

A notification box appears, explaining that the disc belongs to another region and
cannot be played. The notification also explains how to reset the region setting.

2. Follow the instructions on the screen to change the region setting.

Install the Intel® SpeedStep™ Utility (Windows 98) (Optional)

NOTICE: Do not install the Intel SpeedStep utility unless your computer has
a Mobile Intel Pentium
mine if your computer has a Mobile Intel Pentium III processor with
SpeedStep technology, check for the Intel SpeedStep item in the Power
menu of the system setup program. For instructions on using the system
setup progra m , refer to Appendix B, “ Using the System Setu p Program.”

3-10 Dell Inspiron 5000 Reference and Troubleshooting Guide

®

III processor with SpeedStep technology. To deter-

If your computer has a Mobile Intel Pentium III processor with Intel SpeedStep tech­nology, you must reinstall the Intel SpeedStep utility after you install a new hard-disk
drive or reformat your hard-disk drive.

1. Save and close any open files, and exit any open application programs.

2. Insert the System Software CD into the CD-ROM or DVD-ROM drive.

3. Click the

4. In the

5. Click OK.

6. In the

7. At the

Run

CD-ROM or DVD-ROM drive letter.

The CD-ROM or DVD-ROM drive letter is usually D.

Welcome

Setup Complete

computer now

button, and then click

Start

dialog box, type

window, click

window, ensure that the

is selected, and then click

.

Run

x:\win98\spd_stp\setup.exe

.

Next>

Yes, I want to restart my

.

Finish

, where x is the

Installing Drivers and Utilities for
Windows 2000

To install the system software, you need the following items:

System Software CD

•

CD-ROM or DVD-ROM drive installed in the media bay of the computer

•

NOTE: The drivers on the System Software CD are the same files that Dell installed
on your hard-disk drive before shipping the computer to you. To download the latest
versions of these drivers, visit the Dell support Web site at

http://support.dell.com

.

Install the Audio Driver (Windows 2000)

The audio driver allows you to customize the sound features of your computer.

1. Save and close any open files, and exit any open application programs.

2. Insert the System Software CD into the CD-ROM or DVD-ROM drive.

3. Click the

4. In the

5. Click OK.

support.dell.com Installing System Software 3-11

Run

CD-ROM or DVD-ROM drive letter.

The CD-ROM or DVD-ROM drive letter is usually D.

button, and then click

Start

dialog box, type

.

Run

x:\win2000\audio\setup.exe,

where x is the

6. In the

7.Click OK.

Welcome

An information dialog box appears, stating that the audio driver is installed on
your computer.

window, click

Next>

.

8. When prompted, ensure that
selected, and then click

NOTE: If the computer is set to boot from the CD-ROM or DVD-ROM drive
before the hard-disk drive, remove the System Software CD before the computer
restarts so that the computer does not boot from the CD. For information on
changing the boot sequence, refer to Appendix B, “Using the System Setup
Program.”

The audio drivers are installed, and the installation is complete.

Yes, I want to restart my computer now

.

Finish

is

Install the Video Driver (Windows 2000)

The video driver controls video resolution and the color palette.

NOTE: If you need to use extended video modes, check the documentation that
accompanied the application program to determine if the driver is provided. If it is not,
contact the software manufacturer for the necessary driver.

1. Save and close any open files, and exit any open application programs.

2. Insert the System Software CD into the CD-ROM or DVD-ROM drive.

3. Click the

4. In the

Run

CD-ROM or DVD-ROM drive.

The CD-ROM or DVD-ROM drive letter is usually D.

button, and then click

Start

dialog box, type

.

Run

x:\win2000\video\setup.exe

, where x is the

5. In the

6. In the

3-12 Dell Inspiron 5000 Reference and Troubleshooting Guide

Choose Setup Language

Setup Complete

computer now

The computer restarts automatically.

NOTES: If the computer is set to boot from the CD-ROM or DVD-ROM drive
before the hard-disk drive, remove the System Software CD before the computer
restarts so that the computer does not boot from the CD. For information on
changing the boot sequence, refer to Appendix B, “Using the System Setup
Program.”

After the computer restarts, you can change the video resolution.

is selected, and then click

window, ensure that

window, select

Yes, I want to restart my

Finish

U.S. English

.

, and then click OK.

Install the Touch Pad Driver (Windows 2000)

The touch pad driver controls touch pad and mouse functions.

NOTE: When you are prompted to select a directory, Dell recommends using the
default directory settings.

1. Save and close any open files, and exit any open application programs.

2. Insert the System Software CD into the CD-ROM or DVD-ROM drive.

3. Click the

4. In the

5. Click

6. Click OK.

7. In the

8. At the

9. At the

10. At the

Run

where x is the CD-ROM or DVD-ROM drive letter.

The

WinZip Self-Extractor

If you are using a Japanese-language version of Windows, type

x:\win2000\touchpad\japanese\setup.exe

DVD-ROM drive letter.

The CD-ROM or DVD-ROM drive letter is usually D.

NOTICE: Do not install the Japanese -language driver o n a computer
with a non-Japanese-language operating system.

Unzip

Welcome

Important Information

Start Copying Files

The touch pad driver is copied to your hard-disk drive.

Setup Complete

computer now

button, and then click

Start

dialog box, type

.

window, click

button is selected, and then click

x:\win2000\touchpad\english\setup.exe

window appears.

Next>

window, click

window, click

window, be sure that the

Run

.

.

Next>

Next>

, where x is the CD-ROM or

twice.

.

Yes, I want to restart my

.

Finish

,

NOTE: If the computer is set to boot from the CD-ROM or DVD-ROM drive
before the hard-disk drive, remove the System Software CD before the computer
restarts so that the computer does not boot from the CD. For information on
changing the boot sequence, refer to Appendix B, “Using the System Setup
Program.”

The

Information about your Touch Pad

window to appear each time you start the computer, uncheck the box that says

Show this message the next time Windows starts

support.dell.com Installing System Software 3-13

window appears. If you do not want this

. Then click

Close

.

Install the Software DVD Decoder (Windows 2000) (Optional)

The DVD decoder driver allows you to play DVD movies using your DVD-ROM drive on
the computer.

NOTE: When you are prompted to select a directory, Dell recommends that you use
the default directory setting.

1. Insert the Dell Inspiron 5000 Software DVD Decoder CD into the DVD-ROM
drive.

The installation program starts automatically and the
window appears.

NOTE: If the installation program does not start automatically, navigate to the Dell
Inspiron 5000 Software DVD Decoder CD and click the

2. Select

3. Click

4. Click

5. Click

6. Ensure that the

7. Insert your DVD into the DVD-ROM drive.

English

The

Welcome

Next>

The

Software License Agreement

Ye s

The

Choose Destination

Next>

The files are copied to your disk and the

click

Finish

Your computer restarts and the desktop appears.

When you start your DVD for the first time, a
explaining that DVD playback performance is dependent on your overall system
configuration and that some DVD titles are protected with an antitaping product
provided by Macrovision, Inc.

, then click OK.

screen appears.

.

window appears.

.

window appears.

.

Setup Complete

Yes, I want to restart my computer now

.

Choose Setup Language

icon.

Setup

window appears.

is selected, and then

Warnin g

dialog box appears,

NOTES: A variety of factors determine the DVD’s playback performance. For
more information, read the “Requirements” section in the release notes that
came with your DVD software.

The Macrovision product allows you to view your DVD on most televisions, but it
distorts the video image if played back from a videotape. The DVD decoder soft­ware provided with your system does not allow you to play back DVDs with
graphics cards that contain a TV-out connector.

3-14 Dell Inspiron 5000 Reference and Troubleshooting Guide

If you have a TV-out connector on your computer and your DVD-ROM drive does
not play your DVD title, make sure the TV-out feature in your graphics card’s soft­ware is turned off. Dell does not currently provide a TV-out connector as an
accessory item.

8. Click OK.

Setting and Changing the DVD-ROM Drive Region Code

If you reinstall the DVD decoder software, you must set the DVD-ROM drive region
code before you can play a movie. The region code can be reset if you relocate to
another region.

NOTICE: You should reset the region code only when absolut ely necessary.
You can reset the region code up to four times.

To reset the drive region code, perform the following steps:

1. Insert a DVD coded for the new region into the DVD-ROM drive.

A notification box appears, explaining that the disc belongs to another region and
cannot be played. The notification also explains how to reset the region setting.

2. Follow the instructions on the screen to change the region setting.

Install the Intel SpeedStep Utility (Windows 2000) (Optional)

NOTICE: Do not install the Intel SpeedStep utility unless your computer has
a Mobile Intel Pentium III processor with SpeedSt ep technology. To de ter­mine if your computer has a Mobile Intel Pentium III processor with
SpeedStep technology, check for the Intel SpeedStep item in the Power
menu of the system setup program. For instructions on using the system
setup progra m , refer to Appendix B, “ Using the System Setu p Program,”
found later in this guide.

If your computer has a Mobile Intel Pentium III processor with Intel SpeedStep tech­nology, you must reinstall the Intel SpeedStep utility after you install a new hard-disk
drive or reformat your hard-disk drive.

1. Save and close any open files, and exit any open application programs.

2. Insert the System Software CD into the CD-ROM or DVD-ROM drive.

3. Click the

4. In the

5. Click OK.

6. In the

support.dell.com Installing System Software 3-15

Run

where x is the CD-ROM or DVD-ROM drive letter.

The CD-ROM or DVD-ROM drive letter is usually D.

Welcome

button, and then click

Start

dialog box, type

window, click

.

Run

x:\win2000\spd_step\english\setup.exe

.

Next>

,

7. In the

Software License Agreement

window, click

Ye s

.

8. At the

Setup Complete

computer now

NOTE: If the computer is set to boot from the CD-ROM or DVD-ROM drive
before the hard-disk drive, remove the System Software CD before the computer
restarts so that the computer does not boot from the CD. For information on
changing the boot sequence, refer to Appendix B, “Using the System Setup
Program.”

button is selected, and then click

window, be sure that the

Yes, I want to restart my

.

Finish

Install the System Help From the System Software CD

The Dell Inspiron system Help is available on the System Software CD.

NOTE: You can also access it from the Dell support Web site at:
For instructions, see the following section, “Download the System Help From the Dell
Support Web Site.”

To install the system Help from the System Software CD, perform the following steps:

1. Insert the System Software CD into the CD-ROM or DVD-ROM drive.

2. Double-click the

DVD-ROM

3. Double-click the

drive icon.

My Computer

folder.

Guide

icon, and then double-click the

http://support.dell.com

CD-ROM

or

.

4. Right-click the

5. Double-click the

6. Double-click the
click

Paste

7.Click

8. Type

9. Click OK when a message window indicates the file was successfully registered.

10. Double-click the

11. Double-click the

12. Right-click and hold

13. Release the right mouse button.

14. Click

3-16 Dell Inspiron 5000 Reference and Troubleshooting Guide

Start

regsvr32 popup.ocx

DVD-ROM

folder.

Copy Here

popup.ocx

My Computer

Windows

.

, and then click

My Computer

icon.

Guide

.

file, and then click

folder, double-click the

Run

folder, and then double-click the appropriate language

5000help

.

Copy

icon, and then double-click the C: drive icon.

System

.

and then press <Enter>.

icon, and then double-click the

and drag it to the Windows desktop.

folder, and then right-

CD-ROM

or

Download the System Help From the Dell
Support Web Site

As updated information about your computer is incorporated into the system Help,
Dell compiles and posts the latest version to the Dell support Web site. Dell invites
you to occasionally visit the site to see if an updated system Help is available.

To download the latest system Help from
service tag sequence, click
for your computer.

NOTE: You must copy the

regserv32 popup.ocx

Dell support Web site.

before you run the system Help. For instructions, refer to the

, and then follow the links to the documentation page

Go!

popup.ocx

file into the

http://support.dell.com

Windows System

, enter your

folder and run

Updating Drivers and Utilities

The Dell support Web site,
updates, as well as technical assistance with questions about your computer. Dell
regularly tests and releases certified drivers and utilities for Inspiron computers.

In addition, if you have access to a computer with a modem and/or fax capabilities,
you can access the Dell TechConnect bulletin board service (BBS), AutoTech service,
and TechFax service. The Dell Web site,
these services.

http://support.dell.com

http://www.dell.com

, provides driver and utility

, also contains links to

support.dell.com Installing System Software 3-17

3-18 Dell Inspiron 5000 Reference and Troubleshooting Guide

CHAPTER 4

Getting Help

This chapter describes the tools Dell provides to help you when you have a problem
with your computer. It also tells you when and how to call Dell for technical or cus­tomer assistance.

Technical Assistance

If you need assistance with a technical problem, perform the following steps:

1. Complete the troubleshooting checks in Chapter 2, “Troubleshooting.”

2. Run the Dell Diagnostics as described in Chapter 2, “Running the Dell
Diagnostics.”

3. Make a copy of and complete the Diagnostics Checklist (see Figure 4-1).

4. Use Dells’ extensive suite of online services available at Dell’s World Wide Web
site (

http://www.dell.com

procedures.

) for help with installation and troubleshooting

For more information, refer to “World Wide Web” found later in this chapter.

5. If the preceding steps have not resolved the problem, call Dell for technical
assistance.

When prompted by Dell’s automated telephone system, enter your Express Ser­vice Code to route the call directly to the proper support personnel. If you do not
have an Express Service Code, open the

Express Service Code

NOTE: Dell’s Express Service Code system may not be available in all countries.

For instructions on using the technical support service, refer to “Technical Sup­port Service” and “Before You Call” found later in this chapter.

icon, and follow the directions.

Dell Accessories

folder, double-click the

Help Tools

Dell provides a number of tools to assist you. These tools are described in the follow­ing sections.

support.dell.com Getting Help 4-1

NOTE: Some of the following tools are not always available in all locations outside the
continental U.S. Please call your local Dell representative for information on
availability.

World Wide Web

The Internet is your most powerful tool for obtaining information about your computer
and other Dell products. Through the Internet, you can access most of the services
described in this chapter, including AutoTech, TechFax, order status, technical support,
and product information.

You can access Dell’s support Web site at
country, click the map that appears. The
Enter your system information to access help tools and information. Dell can be
accessed electronically using the following addresses:

World Wide Web

•

http://www.dell.com/

http://www.dell.com/ap/

http://www.euro.dell.com

http://www.dell.com/la

Anonymous file transfer protocol (FTP)

•

ftp1.dell.com/

Log in as

Electronic Support Service

•

[e-mail]

[e-mail]

http://support.euro.dell.com

Electronic Quote Service

•

[e-mail]

user:

(for Asian/Pacific countries only)

(for Europe only)

(for Latin American countries)

anonymous

(for Asian/Pacific countries only)

, and use your e-mail address as your password.

http://support.dell.com.

Welcome to support.dell.com

(for Europe only)

To select your

page opens.

[e-mail]

Electronic Information Service

•

[e-mail]

(for Asian/Pacific countries only)

AutoTech Service

Dell’s automated technical support service—AutoTech—provides recorded answers
to the questions most frequently asked by Dell customers.

When you call AutoTech, you use your touch-tone telephone to select the subjects
that correspond to your questions. You can even interrupt an AutoTech session and

4-2 Dell Inspiron 5000 Reference and Troubleshooting Guide

continue the session later. The code number that the AutoTech service gives you
allows you to continue your session where you ended it.

The AutoTech service is available 24 hours a day, seven days a week. You can also
access this service through the technical support service. For the telephone number
to call, refer to “Dell Contact Numbers” found later in this chapter.

TechFax Service

Dell takes full advantage of fax technology to serve you better. Twenty-four hours a
day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of tech­nical information.

Using a touch-tone phone, you can select from a full directory of topics. The technical
information you request is sent within minutes to the fax number you designate. For
the TechFax telephone number to call, refer to “Dell Contact Numbers” found later in
this chapter.

Automated Order-Status System

You can call this automated service to check on the status of any Dell products that
you have ordered. A recording prompts you for the information needed to locate and
report on your order. For the telephone number to call, refer to “Dell Contact Num­bers” found later in this chapter.

Technical Support Service

Dell’s industry-leading hardware technical-support service is available 24 hours a day,
seven days a week, to answer your questions about Dell hardware.

Our technical support staff pride themselves on their track record: more than 90 per­cent of all problems and questions are taken care of in just one toll-free call, usually in
less than 10 minutes. When you call, our experts can refer to records kept on your
Dell system to better understand your particular question. Our technical support staff
use computer-based diagnostics to provide fast, accurate answers to questions.

To contact Dell’s technical support service, first refer to the section titled “Before You
Call” and then call the number for your country as listed in “Dell Contact Numbers”
found later in this chapter.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect
billing, contact Dell Computer Corporation for customer assistance. Have your invoice
or packing slip handy when you call. For the telephone number to call, refer to “Dell
Contact Numbers” found later in this chapter.

support.dell.com Getting Help 4-3

Product Information

If you need information about additional products available from Dell Computer Corpo­ration, or if you would like to place an order, visit Dell’s World Wide Web site at

http://www.dell.com/

ist, refer to “Dell Contact Numbers” found later in this chapter.

. For the telephone number to call to speak to a sales special-

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1. Call Dell to obtain an authorization number, and write it clearly and prominently
on the outside of the box.

For the telephone number to call, refer to “Dell Contact Numbers” found later in
this chapter.

2. Include a copy of the invoice and a letter describing the reason for the return.

3. Include a copy of the Diagnostics Checklist indicating the tests you have run and
any error messages reported by the Dell Diagnostics.

4. Include any accessories that belong with the item(s) being returned (power
cables, software diskettes, guides, and so on) if the return is for credit.

5. Pack the equipment to be returned in the original (or equivalent) packing
materials.

You are responsible for paying shipping expenses. You are also responsible for
insuring any product returned, and you assume the risk of loss during shipment
to Dell Computer Corporation. Collect-on-delivery (C.O.D.) packages are not
accepted.

Returns that are missing any of the preceding requirements will be refused at our
receiving dock and returned to you.

4-4 Dell Inspiron 5000 Reference and Troubleshooting Guide

Before You Call

NOTE: Have your Express Service Code or service tag sequence ready when you call.
The code helps Dell’s automated-support telephone system direct your call more
efficiently.

Remember to fill out the Diagnostics Checklist (Figure 4-1). If possible, turn on your
computer before you call Dell for technical assistance and call from a telephone at or
near the computer. You may be asked to type some commands at the keyboard, relay
detailed information during operations, or try other troubleshooting steps possible
only at the computer system itself. Make sure that the system documentation is
available.

CAUTION: To help prevent the risk of electrical shock, disconnect all exter­nal devices, re move the battery, and disconnect the AC adapter from the
computer before installing or replacin g th e ha rd-disk drive and m emo ry
modules.

support.dell.com Getting Help 4-5

Diagnostics Checklist

Name: ______________________________________________________________Date: ______________________

Address: ________________________________________________________Phone number:

Service tag (an alphanumeric code on the back or bottom of the computer):______________________________

Express Service Code: ____________________________________________________________________________

Return Material Authorization Number (if provided by Dell support technician):

Operating system and version: _____________________________________________________________________

Peripherals: ____________________________________________________________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

Expansion cards:_________________________________________________________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

Are you connected to a network? yes no

Network, version, and network card: _______________________________________________________________

Programs and versions: ___________________________________________________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

___________________________

__________________

Refer to your operating system documentation to determine the contents of the system’s start-up files. If the
computer is connected to a printer, print each file. Otherwise, record the contents of each file before
calling Dell.

Error message or diagnostic code: _________________________________________________________________

Description of problem and troubleshooting procedures you performed: ________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

Figure 4-1. Diagnostics Checklist

4-6 Dell Inspiron 5000 Reference and Troubleshooting Guide

Dell Contact Number s

When you need to contact Dell, use the telephone numbers, codes, and electronic
addresses provided in Tables 4-1 and 4-2. Table 4-1 provides the various codes
required to make long-distance and international calls. Table 4-2 provides local tele­phone numbers, area codes, toll-free numbers, Web site and e-mail addresses, if
applicable, for each department or service available in various countries around the
world. If you are making a direct-dialed call to a location outside of your local tele­phone service area, determine which codes to use (if any) in Table 4-1 in addition to
the local numbers provided in Table 4-2. For example, to place an international call
from Paris, France to Bracknell, England, dial the international access code for France
followed by the country code for the U.K., the city code for Bracknell, and then the
local number as shown in the following illustration.

00

International

Access Code

(in France)

44

Country

Code

(for U.K.)

1344

City Code

(Bracknell)

________

Local

Number

To place a long-distance call within your own country, use area codes instead of inter­national access codes, country codes, and city codes. For example, to call Paris,
France from Montpellier, France, dial the area code plus the local number as shown in
the following illustration.

01

Area Code

(for Paris from

outside Paris)

________

Local

Number

The codes required depend on where you are calling from as well as the destination
of your call; in addition, each country has a different dialing protocol. If you need assis­tance in determining which codes to use, contact a local or an international operator.

NOTE: Toll-free numbers are for use only within the country for which they are listed.
Area codes are most often used to call long distance within your own country (not
internationally)—in other words, when your call originates in the same country you are
calling.

support.dell.com Getting Help 4-7

Table 4-1. International Dialing Codes

Country (Cit y)

International
Access Code Country Code City Code

Australia (Sydney) 0011 61 2

Austria (Vienna) 900 43 1

Belgium (Brussels) 00 32 2

Brazil 0021 55 51

Brunei — 673 —

Canada (North York, Ontario) 011 — Not required

Chile (Santiago) — 56 2

China (Xiamen) — 86 592

Czech Republic (Prague) 00 420 2

Denmark (Horsholm) 009 45 Not required

Finland (Helsinki) 990 358 9

France (Paris) (Montpellier) 00 33 (1) (4)

Germany (Langen) 00 49 6103

Hong Kong 001 852 Not required

Ireland (Bray) 16 353 1

Italy (Milan) 00 39 2

Japan (Kawasaki) 001 81 44

Korea (Seoul) 001 82 2

Luxembourg 00 352 —

Macau — 853 Not required

Malaysia (Penang) 00 60 4

Mexico (Colonia Granada) 95 52 5

Netherlands (Amsterdam) 00 31 20

New Zealand 00 64 —

Norway (Lysaker) 095 47 Not required

Poland (Warsaw) 011 48 22

Singapore (Singapore) 005 65 Not required

South Africa (Johannesburg) 09/091 27 11

4-8 Dell Inspiron 5000 Reference and Troubleshooting Guide

Table 4-1. International Dialing Codes

(continued)

Country (Cit y)

Spain (Madrid) 07 34 91

Sweden (Upplands Vasby) 009 46 8

Switzerland (Geneva) 00 41 22

Ta iw a n 0 0 2 8 86 —

Thailand 001 66 —

U.K. (Bracknell) 010 44 1344

U.S.A. (Austin, Texas) 011 1 Not required

Table 4-2. Dell Contact Numbers

Country (City)

Aus tralia

(Sydney)

Department Name or Service Code Toll-Free Number

Home and Small Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-300-65-55-33

Government and Business. . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-633-559

Preferred Accounts Division (PAD) . . . . . . . . . . . . . . . . . . . . toll free: 1-800-060-889

Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 1-800-819-339

Corporate Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-808-385

Transaction Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 1-800-808-312

Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 1-800-818-341

International
Access Code Country Code City Code

Area Local Number or

Aus tria

(Vienna)

NOTE: Customers
in Austria call Ger­many for technical
and customer
assistance.

Home/Small Business Sales . . . . . . . . . . . . . . . . . . 01. . . . . . . . . . . . . .795 567602

Home/Small Business Fax . . . . . . . . . . . . . . . . . . . . 01. . . . . . . . . . . . . . .795 67605

Home/Small Business Customer Care. . . . . . . . . . . 01. . . . . . . . . . . . . . .795 67603

Preferred Accounts/Corporate Customer Care. . . . . . . . . . . . . . . . . . . . . 0660 8056

Home/Small Business Technical Support . . . . . . . . . 01. . . . . . . . . . . . . . .795 67604

Preferred Accounts/Corporate Technical Support. . . . . . . . . . . . . . . . . . . 0660 8779

Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01. . . . . . . . . . . . . . . . 491 04 0

Web site:

http://support.euro.dell.com

E-mail: [e-mail]

support.dell.com Getting Help 4-9

Table 4-2. Dell Contact Numbers

(continued)

Country (City)

Belgium

(Brussels)

Brazil

Brunei

NOTE: Customers
in Brunei call
Malaysia for sales,
customer, and tech­nical assistance.

Canada

(North York, Ontario)

NOTE: Customers
in Canada call the
U.S.A. for access to
TechConnect BBS.

Department Name or Service Code Toll-Free Number

Area Local Number or

Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . 02 . . . . . . . . . . . . . . 481 92 88

Customer Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 . . . . . . . . . . . . . . 481 9119

Home/Small Business Sales . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 0800 16884

Corporate Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 . . . . . . . . . . . . . . 481 91 00

Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 . . . . . . . . . . . . . . 481 92 99

Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 . . . . . . . . . . . . . . 481 91 00

Web site:

http://support.euro.dell.com

E-mail: [e-mail]

Sales, Customer Support, Technical Support. . . . . . . . . . . . . . . . . . . . 0800 90 3355

Customer Technical Support (Penang, Malaysia) . . . . . . . . . . . . . . . . . . . . .810 4966

Customer Service (Penang, Malaysia) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .810 4949

Transaction Sales (Penang, Malaysia). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 810 4955

Automated Order-Status System . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-433-9014

AutoTech (Automated technical support) . . . . . . . . . . . . . . .toll free: 1-800-247-9362

Customer Care (From outside Toronto) . . . . . . . . . . . . . . . .toll free: 1-800-387-5759

Customer Care (From within Toronto) . . . . . . . . . . 416 . . . . . . . . . . . . . . .758-2400

Customer Technical Support . . . . . . . . . . . . . . . . . . . . . . . .toll free: 1-800-847-4096

Sales (Direct Sales—from outside Toronto) . . . . . . . . . . . . .toll free: 1-800-387-5752

Sales (Direct Sales—from within Toronto) . . . . . . . 416 . . . . . . . . . . . . . . .758-2200

Sales (Federal government,

education, and medical) . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-567-7542

Sales (Major Accounts) . . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 1-800-387-5755

TechConnect BBS (Austin, Texas, U.S.A.) . . . . . . . 512 . . . . . . . . . . . . . . .728-8528

TechFax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 1-800-950-1329

Chile

Sales, Customer Support, and Technical Support . . . . . . . . toll free: 1230-020-4823

(Santiago)

NOTE: Customers
in Chile call the
U.S.A for sales, cus­tomer, and technical
assistance.

4-10 Dell Inspiron 5000 Reference and Troubleshooting Guide

Table 4-2. Dell Contact Numbers

(continued)

Country (City)

China

(Xiamen)

Czech Republic

(Prague)

Denmark

(Horsholm)

NOTE: Customers
in Denmark call
Sweden for fax
technical support.

Finland

(Helsinki)

Department Name or Service Code Toll-Free Number

Area Local Number or

Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 858 2437

Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 858 2222

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 02. . . . . . . . . . . . . 22 83 27 27

Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02. . . . . . . . . . . . . 22 83 27 11

Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 . . . . . . . . . . . . . 22 83 27 14

TechFax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02. . . . . . . . . . . . . 22 83 27 28

Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02. . . . . . . . . . . . . .22 83 27 11

Web site:

http://support.euro.dell.com

E-mail: [e-mail]

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45170182

Home/Small Business Customer Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . 32875505

Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45170100

Fax Technical Support (Upplands Vasby, Sweden) . . . . . . . . . . . . . . . . . . 859005594

Fax Switchboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45170117

Web site:

http://support.euro.dell.com

E-mail: [e-mail]

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 09. . . . . . . . . . . . . . 253 313 60

Technical Support Fax. . . . . . . . . . . . . . . . . . . . . . . . 09. . . . . . . . . . . . . . 253 313 81

Home/Small Business Customer Care. . . . . . . . . . . 09. . . . . . . . . . . . . . 693 791 94

Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 09 . . . . . . . . . . . . . . 253 313 99

Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 09. . . . . . . . . . . . . . 253 313 00

Web site:

http://support.euro.dell.com

E-mail: [e-mail]

support.dell.com Getting Help 4-11

Table 4-2. Dell Contact Numbers

(continued)

Country (City)

France

(Paris/Montpellier)

Germany

(Langen)

Department Name or Service Code Toll-Free Number

Area Local Number or

Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . 0803 . . . . . . . . . . . . . . . .387 270

Customer Care (Paris) . . . . . . . . . . . . . . . . . . . . . . . 01 . . . . . . . . . . . . .47 62 68 92

Customer Care (Montpellier) . . . . . . . . . . . . . . . . . . 04 . . . . . . . . . . . . .67 06 61 96

TechConnect BBS (Montpellier) . . . . . . . . . . . . . . . . 04 . . . . . . . . . . . . .67 22 53 04

Fax (Montpellier) . . . . . . . . . . . . . . . . . . . . . . . . . . . 04 . . . . . . . . . . . . .67 06 60 07

Switchboard (Paris) . . . . . . . . . . . . . . . . . . . . . . . . . 01 . . . . . . . . . . . . .47 62 69 00

Switchboard (Montpellier) . . . . . . . . . . . . . . . . . . . . 04 . . . . . . . . . . . . .67 06 60 00

Web site:

http://support.euro.dell.com

E-mail: [e-mail]

Technical Support. . . . . . . . . . . . . . . . . . . . . . . . 06103 . . . . . . . . . . . . . . . 766-7200

Technical Support Fax . . . . . . . . . . . . . . . . . . . . 06103 . . . . . . . . . . . . . . . 766-9222

Home/Small Business Customer Care . . . . . . . . . . . . . . . . . . . . . . 0180-5-224400

Global Segment Customer Care . . . . . . . . . . . . 06103 . . . . . . . . . . . . . . . 766-9570

Preferred Accounts Customer Care . . . . . . . . . . 06103 . . . . . . . . . . . . . . .766-9420

Large Accounts Customer Care. . . . . . . . . . . . . 06103 . . . . . . . . . . . . . . . 766-9560

Public Accounts Customer Care . . . . . . . . . . . . 06103 . . . . . . . . . . . . . . . 766-9555

TechConnect BBS . . . . . . . . . . . . . . . . . . . . . . . 06103 . . . . . . . . . . . . . . . 766-9666

Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . 06103 . . . . . . . . . . . . . . .766-7000

Web site:

http://www.dell.de/support

E-mail: [e-mail]

Hong Kong

NOTE: Customers
in Hong Kong call
Malaysia for cus­tomer assistance.

4-12 Dell Inspiron 5000 Reference and Troubleshooting Guide

Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 96 4107

Customer Service (Penang, Malaysia) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .810 4949

Transaction Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 96 4109

Corporate Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 96 4108

Table 4-2. Dell Contact Numbers

(continued)

Country (City)

Ireland

(Bray)

NOTE: Customers
in Ireland call the
U.K. for Home/Small
Business customer
assistance.

Italy

(Milan)

Department Name or Service Code Toll-Free Number

Area Local Number or

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-850-543-543

Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01. . . . . . . . . . . . . . . 204 4026

Home/Small Business Customer Care (Bracknell, U.K.). . . . . . . . . . . 0870 906 0010

Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-850-235-235

SalesFax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01. . . . . . . . . . . . . . . 286 2020

Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01 . . . . . . . . . . . . . . . 286 6848

TechConnect BBS. . . . . . . . . . . . . . . . . . . . . . . . . . . 01. . . . . . . . . . . . . . . .204 4711

TechFax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01. . . . . . . . . . . . . . . 204 4708

Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01. . . . . . . . . . . . . . . 286 0500

Web site:

http://support.euro.dell.com

E-mail: [e-mail]

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. . . . . . . . . . . . . . 57782.690

Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. . . . . . . . . . . . . . 57782.555

Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 . . . . . . . . . . . . . . .57782.411

Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 . . . . . . . . . . . . . . . 57503530

Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. . . . . . . . . . . . . . . . 57782.1

Web site:

http://support.euro.dell.com

E-mail: [e-mail]

Japan

(Kawasaki)

Technical Support (Inspiron) . . . . . . . . . . . . . . . . . . . . . . . . toll free: 0120-1982-56 or

0088-25-3355

Y2K Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 044. . . . . . . . . . . . . . . 556-4298

Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . 044. . . . . . . . . . . . . . . 556-4240

Home and Small Business Group Sales. . . . . . . . . 044. . . . . . . . . . . . . . . 556-3344

Preferred Accounts Division Sales . . . . . . . . . . . . . 044. . . . . . . . . . . . . . . 556-3433

Large Corporate Accounts . . . . . . . . . . . . . . . . . . . 044. . . . . . . . . . . . . . . 556-3430

Faxbox Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 03-5972-5840

Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 044 . . . . . . . . . . . . . . . 556-4300

Web site:

support.dell.com Getting Help 4-13

http://support.jp.dell.com

Table 4-2. Dell Contact Numbers

(continued)

Country (City)

Korea

(Seoul)

Latin America

NOTE: Customers
in Latin America call
the U.S.A. for sales,
customer, and tech­nical assistance.

Luxembourg

NOTE: Customers
in Luxembourg call
Belgium for sales,
customer, and tech­nical assistance.

Department Name or Service Code Toll-Free Number

Area Local Number or

Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 080-200-3800

Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 080-200-3777

Customer Service (Seoul, Korea). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2194-6220

Customer Service (Penang, Malaysia) . . . . . . . . . . . . . . . . . . . . . . . . . 604-810-4949

Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2194-6202

Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2194-6000

Customer Technical Support

(Austin, Texas, U.S.A.) . . . . . . . . . . . . . . . . . . . . . . 512 . . . . . . . . . . . . . . .728-4093

Customer Service (Austin, Texas, U.S.A.) . . . . . . . 512 . . . . . . . . . . . . . . .728-3619

Fax (Technical Support and Customer Service)

(Austin, Texas, U.S.A.) . . . . . . . . . . . . . . . . . . . . . . 512 . . . . . . . . . . . . . . .728-3883

Sales (Austin, Texas, U.S.A.) . . . . . . . . . . . . . . . . . 512 . . . . . . . . . . . . . . .728-4397

SalesFax (Austin, Texas, U.S.A.). . . . . . . . . . . . . . . 512 . . . . . . . . . . . . . . .728-4600

728-3772

Technical Support (Brussels, Belgium). . . . . . . . . . . 02 . . . . . . . . . . . . . . 481 92 88

Home/Small Business Sales (Brussels, Belgium) . . . . . . . . . . . toll free: 080016884

Corporate Sales (Brussels, Belgium) . . . . . . . . . . . . 02 . . . . . . . . . . . . . . 481 91 00

Customer Care (Brussels, Belgium). . . . . . . . . . . . . 02 . . . . . . . . . . . . . . 481 9119

Fax (Brussels, Belgium) . . . . . . . . . . . . . . . . . . . . . . 02 . . . . . . . . . . . . . . 481 92 99

Switchboard (Brussels, Belgium) . . . . . . . . . . . . . . . 02 . . . . . . . . . . . . . . 481 91 00

Web site:

http://support.euro.dell.com

E-mail: [e-mail]

Macau

NOTE: Customers
in Macau call

Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 0800 582

Customer Service (Penang, Malaysia) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .810 4949

Transaction Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 0800 581

Malaysia for cus­tomer assistance.

Malaysia

(Penang)

Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1 800 888 298

Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . 04 . . . . . . . . . . . . . . . 810 4949

Transaction Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1 800 888 202

Corporate Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 1 800 888 213

4-14 Dell Inspiron 5000 Reference and Troubleshooting Guide

Table 4-2. Dell Contact Numbers

(continued)

Country (City)

Mexico

(Colonia Granada)

NOTE: Customers
in Mexico call the
U.S.A. for access to
the Automated
Order-Status
System and
AutoTech.

Netherlands

(Amsterdam)

Department Name or Service Code Toll-Free Number

Area Local Number or

Automated Order-Status System

(Austin, Texas, U.S.A.) . . . . . . . . . . . . . . . . . . . . . . 512. . . . . . . . . . . . . . . 728-0685

AutoTech (Automated technical support)

(Austin, Texas, U.S.A.) . . . . . . . . . . . . . . . . . . . . . . 512. . . . . . . . . . . . . . . 728-0686

Customer Technical Support. . . . . . . . . . . . . . . . . . 525. . . . . . . . . . . . . . . 228-7870

Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 525. . . . . . . . . . . . . . . .228-7811

toll free: 91-800-900-37

toll free: 91-800-904-49

Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . 525. . . . . . . . . . . . . . . 228-7878

Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 525. . . . . . . . . . . . . . . 228-7800

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . 020. . . . . . . . . . . . . . . 581 8838

Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . 020. . . . . . . . . . . . . . . . 581 8740

Home/Small Business Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 0800-0663

Home/Small Business Sales Fax . . . . . . . . . . . . . . 020. . . . . . . . . . . . . . . .682 7171

Corporate Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . 020. . . . . . . . . . . . . . . .581 8818

Corporate Sales Fax . . . . . . . . . . . . . . . . . . . . . . . . 020. . . . . . . . . . . . . . . 686 8003

Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 020. . . . . . . . . . . . . . . 686 8003

Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 020 . . . . . . . . . . . . . . . .581 8818

Web site:

http://support.euro.dell.com

E-mail: [e-mail]

New Zealand

Home and Small Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0800 446 255

Government and Business. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0800 444 617

Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0800 441 567

Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0800 441 566

Norway

(Lysaker)

NOTE: Customers
in Norway call
Sweden for fax
technical support.

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67116882

Home/Small Business Customer Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . 23162298

Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 671 16800

Fax Technical Support (Upplands Vasby, Sweden) . . . . . . . . . . . . . . . . . . 590 05 594

Fax Switchboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .671 16865

Web site:

http://support.euro.dell.com

E-mail: [e-mail]

support.dell.com Getting Help 4-15

Table 4-2. Dell Contact Numbers

(continued)

Country (City)

Polan d

(Warsaw)

Singapore

(Singapore)

NOTE: Customers
in Singapore call
Malaysia for cus­tomer assistance.

South Africa

(Johannesburg)

Department Name or Service Code Toll-Free Number

Area Local Number or

Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . 22 . . . . . . . . . . . . . . 60 61 999

Customer Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 . . . . . . . . . . . . . . 60 61 999

Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 . . . . . . . . . . . . . . 60 61 999

Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 . . . . . . . . . . . . . . 60 61 998

Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 . . . . . . . . . . . . . . 60 61 999

Web site:

http://support.euro.dell.com

E-mail: [e-mail]

Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 6011 051

Customer Service (Penang, Malaysia) . . . . . . . . . . . 04 . . . . . . . . . . . . . . .810 4949

Transaction Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 6011 054

Corporate Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 6011 053

Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . 011 . . . . . . . . . . . . . . . 709 7710

Customer Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . 011 . . . . . . . . . . . . . . . 709 7710

Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 011 . . . . . . . . . . . . . . .706 7700

Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 011 . . . . . . . . . . . . . . .709 0495

Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 011 . . . . . . . . . . . . . . .709 7700

Web site:

http://support.euro.dell.com

E-mail: [e-mail]

Southeast Asian/
Pacific Countries

Customer Technical Support, Customer Service,

and Sales (Penang, Malaysia). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 4 810-4810

(excluding Australia,
Brunei, China, Hong
Kong, Japan, Korea,
Macau, Malaysia,
New Zealand, Sin­gapore, Taiwan, and
Thailand—refer to
individual listings for
these countries)

4-16 Dell Inspiron 5000 Reference and Troubleshooting Guide

Table 4-2. Dell Contact Numbers

(continued)

Country (City)

Spain

(Madrid)

Sweden

(Upplands Vasby)

Switzerland

(Geneva)

Department Name or Service Code Toll-Free Number

Area Local Number or

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 902 100 130

Corporate Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 902 118 546

Home/Small Business Customer Care. . . . . . . . . . . . . . . . . . . . . . . . . . 902 118 540

TechConnect BBS. . . . . . . . . . . . . . . . . . . . . . . . . . . 91. . . . . . . . . . . . . . . 329 33 53

Corporate Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 902 100 185

Home/Small Business Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 902 118 541

Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91. . . . . . . . . . . . . . . 722 92 00

Web site:

http://support.euro.dell.com

E-mail: [e-mail]

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 08. . . . . . . . . . . . . . 590 05 199

Home/Small Business Customer Care. . . . . . . . . . . . . . . . . . . . . . . . . . . 587 70 527

Fax Technical Support. . . . . . . . . . . . . . . . . . . . . . . . 08. . . . . . . . . . . . . . 590 05 594

Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 08 . . . . . . . . . . . . . . 590 05 185

Web site:

http://support.euro.dell.com

E-mail: [e-mail]

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0844 811 411

Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0848 802 802

Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 022. . . . . . . . . . . . . . . 799 01 90

Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 022 . . . . . . . . . . . . . . . 799 0101

Web site:

http://support.euro.dell.com

E-mail: [e-mail]

Ta i w a n

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 0080 60 1255

Transaction Sales . . . . . . . . . . . . . . . . . . . . . . . toll free: 0080 651 228/0800 33 556

Corporate Sales . . . . . . . . . . . . . . . . . . . . . . . . toll free: 0080 651 227/0800 33 555

Thailand

NOTE: Customers
in Thailand call

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 0880 060 07

Customer Service (Penang, Malaysia) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .810 4949

Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 0880 060 09

Malaysia for cus­tomer assistance.

support.dell.com Getting Help 4-17

Table 4-2. Dell Contact Numbers

(continued)

Country (City)

U.K.

(Bracknell)

Department Name or Service Code Toll-Free Number

Area Local Number or

Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0870-908-0800

Corporate Customer Care . . . . . . . . . . . . . . . . . 01344 . . . . . . . . . . . . . . . . 720206

Home/Small Business Customer Care . . . . . . . . . . . . . . . . . . . . . . . 0870-906-0010

TechConnect BBS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0870-908-0610

Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01344 . . . . . . . . . . . . . . . . 720000

AutoFax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0870-908-0510

Web site:

http://support.euro.dell.com

E-mail: [e-mail]

4-18 Dell Inspiron 5000 Reference and Troubleshooting Guide

Table 4-2. Dell Contact Numbers

(continued)

Country (City)

U.S.A.

(Austin, Texas)

Department Name or Service Code Toll-Free Number

Area Local Number or

Dedicated Technical Support for

Inspiron 5000 Computers . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-877-711-3355

Automated Order-Status System . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-433-9014

AutoTech (Automated technical support) . . . . . . . . . . . . . . .toll free: 1-800-247-9362

Dell Home and Small Business Group:

Customer Technical Support

(Return Material Authorization Numbers). . . . . . . . . . . . . . toll free: 1-800-624-9896

Customer Technical Support
(Home sales purchased via

http://www.dell.com

) . . . . . . toll free: 1-877-576-3355

Customer Service

(Credit Return Authorization Numbers) . . . . . . . . . . . . . . . toll free: 1-800-624-9897

National Accounts

(systems purchased by established Dell national accounts [have

your account number handy], medical institutions, or value-added resellers [VARs]):

Customer Service and Technical Support

(Return Material Authorization Numbers). . . . . . . . . . . . . . toll free: 1-800-822-8965

Public Americas International

(systems purchased by governmental agencies

[local, state, or federal] or educational institutions):

Customer Service and Technical Support

(Return Material Authorization Numbers). . . . . . . . . . . . . . .toll free: 1-800-234-1490

Dell Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-289-3355

toll free: 1-800-879-3355

Spare Parts Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 1-800-357-3355

DellWare Technical Support Locator Service . . . . . . . . . . . .toll free: 1-800-753-7201

DellWare FaxBack Service . . . . . . . . . . . . . . . . . . . 512. . . . . . . . . . . . . . . .728-1681

Fee-Based Technical Support . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-433-9005

Sales (Catalogs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 1-800-426-5150

Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 1-800-727-8320

TechFax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 1-800-950-1329

TechConnect BBS. . . . . . . . . . . . . . . . . . . . . . . . . . 512. . . . . . . . . . . . . . . 728-8528

Dell Services for the Deaf, Hard-of-

Hearing, or Speech-Impaired . . . . . . . . . . toll free: 1-877-DELLTTY (1-877-335-5889)

Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 512. . . . . . . . . . . . . . . 338-4400

‘

support.dell.com Getting Help 4-19

4-20 Dell Inspiron 5000 Reference and Troubleshooting Guide

APPENDIX A

Technical Specifications

The most complete specifications for your computer are available on Dell’s World
Wide Web Support site at

http://support.dell.com

Table A-1. Technical Specifications

Microprocessor

Microprocessor type . . . . . . . . . Intel mobile microprocessor

L1 cache . . . . . . . . . . . . . . . . . . 32 KB (internal)

L2 cache . . . . . . . . . . . . . . . . . . 128- or 256-KB (integrated) SRAM

External bus frequency . . . . . . . 66 or 100 MHz

Math coprocessor . . . . . . . . . . . internal to the microprocessor

Chip Set and Bus Architecture

System chip set . . . . . . . . . . . . . Intel mobile 440BX AGP

Data bus width . . . . . . . . . . . . . 64 bits

.

DRAM bus width. . . . . . . . . . . . 64 bits

Microprocessor address bus

width . . . . . . . . . . . . . . . . . . . . . 32 bits

Flash EPROM . . . . . . . . . . . . . . 4 Mb

NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the
system Help.

support.dell.com Technical Specifications A-1

Table A-1. Technical Specifications

(continued)

PC Card

PCI controller. . . . . . . . . . . . . . . Texas Instruments PCI 1225 CardBus controller

PC Card connectors . . . . . . . . . two (supports two Type I or Type II cards or one Type III

card)

Cards supported . . . . . . . . . . . . 3.3 V and 5 V

PC Card connector size . . . . . . . 68 pins

Data width (maximum) . . . . . . . 32 bits

Memory

Architecture. . . . . . . . . . . . . . . . SDRAM

Memory module capacities. . . . 32, 64, 192, 128, and 256 MB

Minimum RAM . . . . . . . . . . . . . 32 MB

Maximum RAM. . . . . . . . . . . . . 512 MB

Memory access time/clock

frequency . . . . . . . . . . . . . . . . . 66 or 100 MHz

BIOS address . . . . . . . . . . . . . . F000:0000

Connectors

Serial (DTE) . . . . . . . . . . . . . . . . 9-pin connector; 16550-compatible, 16-byte buffer

Parallel. . . . . . . . . . . . . . . . . . . . 25-hole connector; bidirectional, normal, PS/2, EPP

1. 9 , or E C P

Video . . . . . . . . . . . . . . . . . . . . . 15-hole connector

PS/2 keyboard/mouse . . . . . . . . 6-pin mini-DIN connector

Infrared . . . . . . . . . . . . . . . . . . . IrDA 1.1 sensor

Expansion/docking. . . . . . . . . . . 240-pin connector

Audio. . . . . . . . . . . . . . . . . . . . . microphone-in, line-out, and line-in connectors

TV-out . . . . . . . . . . . . . . . . . . . . S-video (composite video supported with adapter

USB . . . . . . . . . . . . . . . . . . . . . . 4-pin connector

NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the
system Help.

A-2 Dell Inspiron 5000 Reference and Troubleshooting Guide

cable

Table A-1. Technical Specifications

Integrated Audio

(continued)

Audio type . . . . . . . . . . . . . . . . . Sound Blaster Pro-compatible voice and music func-

tions, HRTF 3D positional audio, hardware wavetable

Audio controller . . . . . . . . . . . . . ESS Technology Maestro-2E

Conversion. . . . . . . . . . . . . . . . . 16-bit (stereo analog-to-digital and digital-to-analog)

FM music. . . . . . . . . . . . . . . . . . 20 voice, 72 operator

Interfaces: . . . . . . . . . . . . . . . . .

Internal . . . . . . . . . . . . . . . . PCI bus, microphone, dual stereo speakers

External . . . . . . . . . . . . . . . microphone-in, line-out, line-in

Internal speaker amplifier . . . . . 1.0-W stereo (0.5 W per speaker)

External microphone input

voltage range. . . . . . . . . . . . . . . 280 mV peak to peak

Line/audio input voltage

range . . . . . . . . . . . . . . . . . . . . . 2.8 V peak to peak

Volume controls. . . . . . . . . . . . . keyboard commands, volume buttons, application pro-

gram menus

Video

Video type . . . . . . . . . . . . . . . . . 64-bit (128-bit hardware-accelerated) AGP

Video controller . . . . . . . . . . . . . 4- or 8-MB ATI Mobility-P AGP

Video memory . . . . . . . . . . . . . . 4- or 8-MB, 125-MHz SGRAM

LCD interface. . . . . . . . . . . . . . . 65-MHz LVDS

TV support . . . . . . . . . . . . . . . . . NTSC or PAL in S-video and composite modes

Display

Type . . . . . . . . . . . . . . . . . . . . . . Active-matrix color TFT

Response time (typical) . . . . . . . 80 ms

Operating angle . . . . . . . . . . . . . 0° (closed) to 140

°

Dot pitch . . . . . . . . . . . . . . . . . . 0.264 mm

Power consumption. . . . . . . . . . 3.9 W

Controls . . . . . . . . . . . . . . . . . . . brightness can be controlled through key

combinations

NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the
system Help.

support.dell.com Technical Specifications A-3

Table A-1. Technical Specifications

Integrated Keyboard

(continued)

Number of keys. . . . . . . . . . . . . 87 (U.S. and Canada); 88 (Europe); 90(Japan)

Key travel. . . . . . . . . . . . . . . . . . 3.0 ± 0.5 mm (0.12 ± 0.02 inch)

Key spacing . . . . . . . . . . . . . . . . 19.1 mm (0.75 inch)

Layout . . . . . . . . . . . . . . . . . . . . QWERTY/AZERTY/Kanji

Touch Pad

Interface . . . . . . . . . . . . . . . . . . PS/2-compatible

X/Y position resolution

(graphics table mode) . . . . . . . . 20 points/mm (500 points/inch)

Size:

Thickness . . . . . . . . . . . . . . 4.65 mm (0.18 inch) at highest component

Width . . . . . . . . . . . . . . . . . 64-mm (2.52-inch) sensor-active area

Height . . . . . . . . . . . . . . . . 47.0-mm (1.85-inch) rectangle with 0.5-mm (0.02-inch)

tabs

Weight . . . . . . . . . . . . . . . . 15 g (0.52 ounce) ± 0.5 g (0.001 ounce)

Powe r:

Supply voltage . . . . . . . . . . 5 V ± 10%

Supply current . . . . . . . . . . 4 mA (maximum operating current)

Battery

Type . . . . . . . . . . . . . . . . . . . . . . lithium ion

Dimensions:

Depth . . . . . . . . . . . . . . . . . 148.2 mm (5.83 inches)

Height . . . . . . . . . . . . . . . . 23.8 mm (0.94 inch)

Width . . . . . . . . . . . . . . . . . 116.2 mm (4.58 inches)

Weight . . . . . . . . . . . . . . . . 0.43 to 0.46 kg (0.98 to 1.01lb)

Voltage . . . . . . . . . . . . . . . . . . . 14.4 VDC

NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the
system Help.

A-4 Dell Inspiron 5000 Reference and Troubleshooting Guide

Table A-1. Technical Specifications

Battery

Charge time (approximate)

1

(continued)

(continued)

Computer on . . . . . . . . . . . 2.5 to 3.5 hours

Computer off . . . . . . . . . . . 1.5 hours

Operating time

(approximate): . . . . . . . . . . . . . . 2 to 3 hours with a single battery, 4 to 6 hours with an

additional battery installed in the media bay

Life span (approximate)

. . . . . . . . .

400 discharge/charge cycles

0

Temperature range:

Charge . . . . . . . . . . . . . . . . 5° to 35°C (41° to 95°F)

Discharge . . . . . . . . . . . . . . 5° to 35°C (41°F to 95°F)

Storage. . . . . . . . . . . . . . . . –20° to 50°C (–4° to 122°F)

AC Adapter

Input voltage . . . . . . . . . . . . . . . 100 to 240 VAC

Input current (maximum) . . . . . . 1.5 at 90 VAC, full load

Input frequency . . . . . . . . . . . . . 50 to 60 Hz

Output current. . . . . . . . . . . . . . 3.5 A (continuous)

Output power . . . . . . . . . . . . . . 70 W

Rated output voltage . . . . . . . . . 19 VDC

Dimensions:

Height. . . . . . . . . . . . . . . . . 30 mm (1.2 inches)

Width . . . . . . . . . . . . . . . . . 62.0 mm (2.4 inches)

Depth . . . . . . . . . . . . . . . . . 110 mm (4.3 inches)

Weight (with cables). . . . . . 0.32 kg (0.71 lb)

Temperature range:

Operating . . . . . . . . . . . . . . 0° to 40°C (32°F to 104°F)

Storage. . . . . . . . . . . . . . . . –20° to 65°C (–4°F to 149°F)

1

Battery performance features such as charge time, operating time, and life span can vary according

to the conditions under which the computer and battery are used.

NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the
system Help.

support.dell.com Technical Specifications A-5

Table A-1. Technical Specifications

Environmental (Computer)

(continued)

Temperature:

Operating . . . . . . . . . . . . . . 5° to 35°C (41° to 95°F)

Storage. . . . . . . . . . . . . . . . –20° to 50°C (–4° to 122°F)

Relative humidity. . . . . . . . . . . . 10% to 90% (noncondensing)

Maximum vibration:

Operating . . . . . . . . . . . . . . 0.9 GRMS using a random-vibration spectrum that

simulates shipment by air

Storage. . . . . . . . . . . . . . . . 1.3 GRMS using a random-vibration spectrum that sim-

ulates shipment by truck

Maximum shock:

Operating . . . . . . . . . . . . . . 1.52 m/sec (60 inches/sec) (less than or equal to a

pulse width of 2 ms)

Storage. . . . . . . . . . . . . . . . 2.03 m/sec (80 inches/sec) (less than or equal to a

pulse width of 2 ms)

Altitude:

Operating . . . . . . . . . . . . . . 0 to 3048 m (0 to 10,000 ft)

Storage. . . . . . . . . . . . . . . . 0 to 12,192 m (0 to 40,000 ft)

NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the
system Help.

A-6 Dell Inspiron 5000 Reference and Troubleshooting Guide

APPENDIX B

Using the System Setup Program

NOTICE: Dell recommends that you change the system setup program set­tings only when absolut e ly necessary. Changing certain system device
settings could cause hardware conflicts.

You can use the system setup program to:

Change your system configuration information after you add, change, or remove

•

hardware connected to or installed inside your computer

Verify information about your current computer configuration, such as the amount

•

of system memory

Set or change selectable settings—for example, the system password

•

NOTE: When your computer is running the Microsoft
Second Edition operating system, certain
setup program settings. For more information, see “Power Menu” found later in
this appendix.

Control Panel

Windows 98

settings override system

Accessing the System Setup Program

NOTICE: To avoid data loss, save and close any open files and exit any
open application programs before you access the system setup program.

To access the system setup program, turn on the computer and press <F2> as soon
as you see the Dell logo.

NOTE: The computer restarts automatically when you exit the system setup program.

The system setup program includes the following menus on the main screen:

•

Main

•

System Devices

•

Security

•

Power

•

Boot

•

Exit

support.dell.com Using the System Setup Program B-1

Navigating Through the System Setup Program

Use the integrated keyboard (see Table B-1) to make all selections in the system
setup program.

NOTE: External Universal Serial Bus (USB) keyboards only function when
Windows 98 Second Edition is running.

Table B-1. System Setup Program Navigation Keys

Key Function

<F1> System setup program Help information appears

or <

<↑>

<↑>

<↑> <↑>

<F5> or <F6> Changes the setting value

<F9> Selects the default settings for all settings in the system setup

<Esc> Exits the system setup program without saving changes

<←>

<Enter> Highlights a submenu item

<F10> Saves your changes and exits the system setup program

or <

↓>

↓>

↓>↓>

→>

Highlights an item

program

Highlights a system setup program menu item

Executes a command (on the

menu only)

Exit

B-2 Dell Inspiron 5000 Reference and Troubleshooting Guide

Main Menu

To see information about a specific item, highlight the item and refer to the

Item Specific Help

NOTE: When your computer is running the Microsoft
operating system, the
tem. For more information, see “Power Menu” found later in this appendix.

area on the screen.

Te l e v i s i o n Ty p e

PhoenixBIOS Setup Utility

setting can be overridden by the operating sys-

Windows 98 Second Edition

Main

System Time
System Date:

Floppy Drive:
Hard Disk:

Quiet Boot:
Video Display Device:
Television Port:
Television Type:

System Memory:
Extended Memory:

Service Tag Number:

Visit our WebSite http://www.dell.com

Help

F1

Exit

ESC

System Devices Security Power Boot Exit

[00:06:57]
[11/09/99]

Enabled
4871MB

[Enabled]
[Simul]
[Enabled]
[NTSC]

[640 KB]
[31 KB]

[A2B3C4D5E]

Select Item
Select Menu

Figure B-1. Main Menu

F5/F6
Enter

Change Values
Select Sub-Menu

Item Specific Help

Setup Defaults

F9

Save and Exit

F10

support.dell.com Using the System Setup Program B-3

System Devices Menu

To see information about a specific item, highlight the item and refer to the

Item Specific Help

NOTICE: Dell recommends that you change the system setup program set­tings only when absolut e ly necessary. Changing certain system device
settings could cause hardware conflicts.

area on the screen.

PhoenixBIOS Setup Utility

Main

IDE Controller
FDD COntroller

Internal Touchpad
Serial Port
Infrared Port
Parallel Port

Mode:
Base I/O address:
Interrupt:
DMA channel:

Modem

Help

F1

Exit

ESC

System Devices

Select Item
Select Menu

Figure B-2. Sy stem De vic es Menu

Security Power Boot Exit

[Both]
[Enabled]

[Enabled]
[Auto}
[Off]
[Customized]
[ECP]
[378]
[IRQ 7]
[DMA 3]

[Installed]

F5/F6
Enter

Change Values
Select Sub-Menu

Item Specific Help

Setup Defaults

F9

Save and Exit

F10

B-4 Dell Inspiron 5000 Reference and Troubleshooting Guide

Security Menu

To see information about a specific item, highlight the item and refer to the

Item Specific Help

area on the screen.

PhoenixBIOS Setup Utility

Main

System Password is

Set System Password:

Password on Boot:

Processor Serial Number:

Help

F1

Exit

ESC

System Devices

Security

Clear

[Enter]

[Disabled]

[Disabled]

Select Item
Select Menu

F5/F6
Enter

Figure B-3. Security Menu

Power Boot Exit

Change Values
Select Sub-Menu

Item Specific Help

Setup Defaults

F9

Save and Exit

F10

support.dell.com Using the System Setup Program B-5

Power M enu

To see information about a specific item, highlight the item and refer to the

Item Specific Help

NOTES: The power management settings of the Windows 98 Second Edition operat­ing system take precedence over the settings in the system setup menu Power
menu. For more information, see “Conserving Power” in the system Help.

If your computer has a Mobile Intel Pentium III processor with SpeedStep technology,
the

menu has the Intel SpeedStep item.

Power

area on the screen.

PhoenixBIOS Setup Utility

Main

Power Management Mode

Standby Time-out:
Suspend Time-out:

Suspend Mode:

Resume On Modem Ring:
Resume On Time of Day:
Resume Time:

Intel(R) SpeedStep(TM)

Help

F1

Exit

ESC

System Devices Security

[Customized]

[Disabled]
[Disabled]

[Save-To-RAM]

[Off]
[Disabled]
[00:00:00]

[Automatic]

Select Item
Select Menu

F5/F6
Enter

Figure B-4. Power Menu

Power

Change Values
Select Sub-Menu

Boot Exit

Item Specific Help

Setup Defaults

F9

Save and Exit

F10

B-6 Dell Inspiron 5000 Reference and Troubleshooting Guide