Dell inspiron 5000 schematic
Dell™ Inspiron™ 5000
REFERENCE AND
TROUBLESHOOTING GUIDE
www.dell.com
support.dell.com
™
____________________
Information in this document is subject to change without notice.
© 1999–2000 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, DellWare, and Inspiron are trademarks of Dell Computer Corporation; Microsoft,
MS-DOS, and Windows are registered trademarks of Microsoft Corporation; Intel and Pentium are registered trademarks and
SpeedStep is a trademark of Intel Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their
products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.
April 2000 P/N 3959U Rev. A01
Safety Instructions
Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety.
When Using Your Computer
As you use your computer, observe the following safety guidelines:
Do not attempt to service the computer yourself. Always follow installation
•
instructions closely.
Do not carry a battery pack in your pocket, purse, or other container where metal
•
objects (such as car keys) could short-circuit the battery terminals. The resulting
excessive current flow can cause extremely high temperatures and may result in
damage from burns.
Be sure that nothing rests on your AC adapter’s power cable and that the cable is
•
not located where it can be tripped over or stepped on.
Place the AC adapter in a ventilated area, such as a desk top or on the floor, when
•
you use it to run the computer or to charge the battery. Do not cover the AC
adapter with papers or other items that will reduce cooling; also, do not use the
AC adapter inside a carrying case.
Do not use your computer in a wet environment, for example, near a bath tub,
•
sink, or swimming pool or in a wet basement.
Do not push objects into air vents or openings of your computer. Doing so can
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cause fire or electric shock by shorting out interior components.
Use only the AC adapter and batteries that are approved for use with this com-
•
puter as indicated in this document. Use of another type of battery pack or AC
adapter may risk fire or explosion.
Before you connect the computer to a power source, ensure that the voltage rat-
•
ing of the AC adapter matches that of the available power source:
— 115 volts (V)/60 hertz (Hz) in most of North and South America and some Far
Eastern countries such as South Korea and Taiwan
— 100 V/50 Hz in eastern Japan and 100 V/60 Hz in western Japan
— 230 V/50 Hz in most of Europe, the Middle East, and the Far East
v
To help prevent electric shock, plug the AC adapter and peripheral power cables
•
into properly grounded power sources. These cables are equipped with
three-prong plugs to help ensure proper grounding. Do not use adapter plugs or
remove the grounding prong from a cable. If you must use an extension cable,
use a three-wire cable with properly grounded plugs.
If you use an extension cable with your AC adapter, ensure that the total ampere
•
rating of the products plugged in to the extension cable does not exceed the
ampere rating of the extension cable.
To remove power from the computer, turn it off, remove the battery pack, and dis-
•
connect the AC adapter from the electrical outlet.
If your computer includes an integrated or optional (PC Card) modem, disconnect
•
the modem cable during an electrical storm to avoid the remote risk of electric
shock from lightning via the telephone line.
To help avoid the potential hazard of electric shock, do not connect or disconnect
•
any cables or perform maintenance or reconfiguration of this product during an
electrical storm.
PC Cards may become very warm during normal operation. Use care when
•
removing PC Cards after their continuous operation.
Do not dispose of battery packs in a fire. They may explode. Check with local
•
authorities for disposal instructions.
When setting up the computer for work, place it on a level surface.
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When traveling, do not check the computer as baggage. You can put your com-
•
puter through an X-ray security machine, but never put your computer through a
metal detector. If you have the computer checked by hand, be sure to have a
charged battery available in case you are asked to turn on the computer.
When traveling with the hard-disk drive removed from the computer, wrap the
•
drive in a nonconducting material, such as cloth or paper. If you have the drive
checked by hand, be ready to install the drive in the computer. You can put the
hard-disk drive through an X-ray security machine, but never put the drive through
a metal detector.
When traveling, do not place the computer in overhead storage compartments
•
where it could slide around. Do not drop your computer or subject it to other
mechanical shocks.
Protect your computer, battery, and hard-disk drive from environmental hazards
•
such as dirt, dust, food, liquids, temperature extremes, and overexposure to
sunlight.
When you move your computer between environments with very different tem-
•
perature and/or humidity ranges, condensation may form on or within the
computer. To avoid damaging the computer, allow sufficient time for the moisture
to evaporate before using the computer.
NOTICE: When taking the computer f ro m low-temperatur e cond iti ons
into a warmer environment or from high-temperature conditions into a
cooler environment, allow the computer to acclimate to room temperature before t ur n ing on power.
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When you disconnect a cable, pull on its connector or on its strain-relief loop, not
•
on the cable itself. As you pull out the connector, keep it evenly aligned to avoid
bending any connector pins. Also, before you connect a cable make sure both
connectors are correctly oriented and aligned.
Handle components with care. Hold a component such as a memory module by
•
its edges, not its pins.
When removing a memory module from the system board or disconnecting a
•
peripheral device from the computer, wait 5 seconds after turning off the computer before removing the memory module or disconnecting the device to help
avoid possible damage to the system board.
Before you clean your computer, turn it off, unplug it from its power source, and
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remove the battery pack(s).
Clean your computer with a soft cloth dampened with water rather than with liq-
•
uid or aerosol cleaners.
Clean the display with a soft, clean cloth and commercial window cleaner that
•
does not contain wax or abrasives. Apply the cleaner to the cloth; then stroke the
cloth across the display in one direction, moving from the top of the display to the
bottom. If the display contains grease or some other contaminant, use isopropyl
alcohol instead of commercial window cleaner.hese chapters a
If your computer gets wet or is damaged, follow the procedures described in
•
Chapter 2, “Troubleshooting Your Computer.” If, after following these procedures, you confirm that your computer is not operating properly, contact Dell
Computer Corporation. (See Chapter 4, “Getting Help,” for the appropriate telephone number.)
Ergonomic Computing Habits
CAUTION: Improper or prolong ed keyboard use may result in injury.
CAUTION: Viewing the display or external monitor screen for extended
periods of time may result in eye strain.
For comfort and efficiency, observe the following ergonomic guidelines when setting
up and using your computer:
Position your computer directly in front of you as you work.
•
Adjust the tilt of the computer’s display, its contrast and/or brightness settings,
•
and the lighting around you (such as overhead lights, desk lamps, and the curtains or blinds on nearby windows) to minimize reflections and glare on the
display.
When using an external monitor with your computer, set the monitor at a com-
•
fortable viewing distance (usually 510 to 610 millimeters [20 to 24 inches] from
your eyes). Make sure the monitor screen is at eye level or slightly lower when
you are sitting in front of the monitor.
Use a chair that provides good lower-back support.
•
vii
Keep your forearms horizontal with your wrists in a neutral, comfortable position
•
while using the keyboard, trackball, touch pad, or external mouse.
Always use the palmrest with the keyboard, touch pad, or trackball. Leave space
•
to rest your hands when using an external mouse.
Let your upper arms hang naturally at your sides.
•
Sit erect with your feet resting on the floor and your thighs level.
•
When sitting, make sure the weight of your legs is on your feet and not on the
•
front of your chair seat. Adjust your chair’s height or use a footrest, if necessary,
to maintain proper posture.
Vary your work activities. Try to organize your work so that you do not have to
•
type for extended periods of time. When you stop typing, try to do things that
use both hands.
wrists relaxed
and flat
computer positioned
directly in front
of user
viii
arms at desk level
When Removing or Installing Memory Modules
Before removing or installing memory modules, perform the following steps in the
sequence indicated.
NOTICE: The only time you should ever access the inside of your computer
is when you are installing memory modules.
NOTICE: W ait 5 seco nds after tu rning off the computer before disco nnecting
a peripheral device or re m o vin g a memory module to help preve n t possible damage to the system board.
1. Turn off your computer and any attached peripherals.
2. Disconnect your computer and peripherals from electrical outlets to reduce the
potential for personal injury or shock. Also, disconnect any telephone or telecommunication lines from the computer.
3. Remove the main battery from the Battery Bay and, if necessary, the secondary
battery from the media bay.
4. Ground yourself by touching the unpainted metal surface of the I/O panel on the
back of the computer.
While you work, periodically touch the I/O panel to dissipate any static electricity
that might harm internal components.
Protecting Against Electrostatic Discharge
Static electricity can harm electronic components inside your computer. To prevent
static damage, discharge static electricity from your body before you touch any of
your computer’s electronic components, such as a memory module. You can do so by
touching an unpainted metal surface on the computer’s I/O panel.
As you continue to work inside the computer, periodically touch an I/O connector to
remove any static charge your body may have accumulated.
You can also take the following steps to prevent damage from electrostatic discharge
(ESD):
When unpacking a static-sensitive component from its shipping carton, do not
•
remove the component from the antistatic packing material until you are ready to
install the component. Just before unwrapping the antistatic packaging, be sure
to discharge static electricity from your body.
When transporting a sensitive component, first place it in an antistatic container
•
or packaging.
Handle all sensitive components in a static-safe area. If possible, use antistatic
•
floor pads and workbench pads.
ix
The following notice may appear throughout this document to remind you of these
precautions:
NOTICE: See “Protecting Against Electrostatic Discharge” in the safety
instructions at the front of this guide.
The following notice may appear throughout your Dell documentation to remind you
of these precautions:
NOTICE: See “Protecting Against Electrostatic Discharge” in your
Information
guide.
System
x
Preface
About This Guide
This guide is intended for anyone who uses a Dell portable computer. It can be used
by both first-time and experienced computer users who want to learn about the features of the computer. This guide also provides basic troubleshooting procedures and
instructions for using the Dell Diagnostics to test your computer and its components.
Summaries of the chapters and appendixes of this guide follow:
Chapter 1, “Options and Upgrades,” describes the installation procedures for the
•
options and upgrades available from Dell for your computer.
Chapter 2, “Troubleshooting,” contains some initial checks and procedures that
•
you can use to solve basic computer problems and for some general guidelines
on analyzing software problems.
Chapter 3, “Installing System Software,” provides detailed instructions for rein-
•
stalling system drivers and software.
Chapter 4, “Getting Help,” describes the help tools Dell provides to assist you if
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you have a problem with the computer. It also explains how and when to call Dell
for technical assistance.
Appendix A, “Technical Specifications,” is intended primarily as reference mate-
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rial if you are interested in learning more about the details of your computer.
Appendix B, “Using the System Setup Program,” shows you how to access the
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system setup program, which allows you to change system settings, such as the
boot device sequence.
Appendix C, “System Messages,” defines system messages and suggests a
•
solution if the message indicates a problem.
Appendix D, “Regulatory Notices,” is for those who are interested in which regu-
•
latory agencies have tested and approved the computer.
Appendix E, “Limited Warranty and Return Policy,” describes the warranty for
•
your Dell computer and the “Total Satisfaction” Return Policy.
xi
Warranty and Return Policy Information
Dell Computer Corporation (“Dell”) manufactures its hardware products from parts
and components that are new or equivalent to new in accordance with industrystandard practices.
For information about the Dell warranty and return policy, see Appendix E, “Limited
Warranty and Return Policy.”
Other Documents You May Need
In addition to this Reference and Troubleshooting Guide, the following documentation is
included with your computer:
The Setup Guide provides instructions for setting up a Dell Inspiron computer and
•
for using your computer’s hardware.
The system Help contains essential information you need to use your computer.
•
To open the Help, click the
and click
You may also have one or more of the following documents:
Information updates describing changes to your computer or software.
•
NOTE: Always read any included update
tion—the updates contain the latest information.
System Help
.
button, point to
Start
Programs
consulting any other documenta-
before
-->
Dell Accessories
,
Operating system documentation is included if Dell installed the operating sys-
•
tem on your hard-disk drive. This documentation describes how to configure and
use your operating system software.
Notational Conventions
The following subsections list notational conventions used in this document.
Notes, Notices, and Cautions
Throughout this guide, blocks of text may be accompanied by an icon and printed in
bold type or in italic type. These blocks are notes, notices, and cautions, and they are
used as follows:
NOTE: A NOTE indicates important information that helps you make better use of
your computer system.
NOTICE: A NO TICE indicates ei th er potential dam age to hardware or lo s s
of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potentially hazar do u s si tuation which, if
not avoided, may result in minor or moderate injury .
xii
Typographical Conventions
The following list defines (where appropriate) and illustrates typographical conventions used as visual cues for specific elements of text throughout this document:
Interface components are window titles, button and icon names, menu names
•
and selections, and other options that appear on the monitor screen or display.
They are presented in bold.
Example: Click OK.
Keycaps, the labeling that appears on the keys on a keyboard, are enclosed in
•
angle brackets.
Example: <Enter>
Key combinations are series of keys to be pressed simultaneously (unless
•
otherwise indicated) to perform a single function.
Example: <Ctrl><Alt><Enter>
Commands presented in lowercase bold are for reference purposes only and are
•
not intended to be typed at that particular point in the discussion.
Example: “Use the
In contrast, commands presented in the Courier New font are intended to be
typed as part of an instruction.
command to....”
setup
Example: “Type
Filenames and directory names are presented in lowercase bold.
•
Examples:
Synt ax lines consist of a command and all its possible parameters. Commands
•
are displayed in lowercase bold; variable parameters (those for which you substitute a value) are displayed in lowercase italics; constant parameters are displayed
in lowercase bold. The brackets indicate items that are optional.
Example:
Command lines consist of a command and may include one or more of the com-
•
mand’s possible parameters. Command lines are presented in the Courier New
font.
Example:
Screen text is text that appears on the screen of your display or external monitor.
•
It can be a system message, for example, or it can be text that you are instructed
to type as part of a command (referred to as a command line). Screen text is pre-
sented in the Courier New font.
Example: The following message appears on your screen:
No boot device available
Variables are symbols for which you substitute a value. They are presented in
•
italics.
Example: module n (where n represents the memory module number).
format
autoexec.bat
[drive:] [[path]filename] [/p]
del
del c:\myfile.doc
to format the diskette in drive A.”
and
c:\windows
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xiv
Contents
Chapter 1 Options and Upgrades . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Available Options and Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Using Drives in the Media Bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Swapping Media Bay Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Swapping Devices While the Computer Is Turned Off . . . . . . . . . . . . . . . 1-2
Swapping Devices Using Softex BayManager . . . . . . . . . . . . . . . . . . . . . 1-3
Installing an Internal Hard-Disk Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Returning a Hard-Disk Drive to Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Installing Memory Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Connecting Other External Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Using a Port Replicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Chapter 2 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Checking the Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Check Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Evaluate Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Check the Electrical Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Running the Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Start the Dell Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Dell Diagnostics Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Confirm the System Configuration Information . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Use the Dell Diagnostics Help Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Device Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Exit the Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
xv
Troubleshooting Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Restart Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Dry Out a Wet Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Test a Dropped or Damaged Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Recover From a Program That Is Not Responding . . . . . . . . . . . . . . . . . . . . 2-12
Restart a Computer That Is Not Responding . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Resolve Audio Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Resolve CD-ROM or DVD-ROM Drive Problems. . . . . . . . . . . . . . . . . . . . . . 2-13
Resolve Diskette Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Resolve Display Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Resolve External Monitor Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Resolve External Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Resolve Hard-Disk Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Resolve Hardware Conflicts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Resolve Infrared Port Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Resolve Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Resolve Modem, Fax, and Internet Connection Problems . . . . . . . . . . . . . . 2-18
Resolve PC Card Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Resolve Software Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
Install and Configure Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
Resolve Touch Pad and Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
Resolve Television Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Check the Television Type Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Check the System Setup Program Settings . . . . . . . . . . . . . . . . . . . . . . 2-20
Chapter 3 Installing System Software . . . . . . . . . . . . . . . . . . . . . 3-1
Installing the Windows 98 Operating System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Recreating the Hibernate (Save-to-Disk Suspend) File (Windows 98) . . . . . . . . . . 3-2
Boot Your Computer With the System Software CD . . . . . . . . . . . . . . . . . . . 3-2
Delete the Hibernate File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Create the Hibernate File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Enable Hibernate Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
View the Hibernate File Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Installing Drivers and Utilities for Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Install the Audio Driver (Windows 98) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Install the Video Driver (Windows 98) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Install the Touch Pad Driver (Windows 98) . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Install Softex BayManager (Windows 98) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Install the Internal Modem Driver (Windows 98) (Optional). . . . . . . . . . . . . . . 3-8
Install the Software DVD Decoder (Windows 98) (Optional) . . . . . . . . . . . . . . 3-9
Configuring the Television Control Panel Setting . . . . . . . . . . . . . . . . . . 3-10
Setting and Changing the DVD-ROM Drive Region Code . . . . . . . . . . . 3-10
xvi
Install the Intel SpeedStep Utility (Windows 98) (Optional) . . . . . . . . . . . . . . 3-10
Installing Drivers and Utilities for Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Install the Audio Driver (Windows 2000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Install the Video Driver (Windows 2000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Install the Touch Pad Driver (Windows 2000) . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Install the Software DVD Decoder (Windows 2000) (Optional) . . . . . . . . . . . 3-14
Setting and Changing the DVD-ROM Drive Region Code. . . . . . . . . . . . 3-15
Install the Intel SpeedStep Utility (Windows 2000) (Optional) . . . . . . . . . . . . 3-15
Install the System Help From the System Software CD. . . . . . . . . . . . . . . . . . . . 3-16
Download the System Help From the Dell Support Web Site . . . . . . . . . . . . . . . 3-17
Updating Drivers and Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Chapter 4 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Technical Assistance Help Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
World Wide Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
AutoTech Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
TechFax Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Automated Order-Status System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Technical Support Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Problems With Your Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Product Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Returning Items for Warranty Repair or Credit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Before You Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Dell Contact Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Appendix A Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . A-1
Appendix B Using the System Setup Program . . . . . . . . . . . . . . . . B-1
Accessing the System Setup Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
Navigating Through the System Setup Program . . . . . . . . . . . . . . . . . . . . . . . B-2
Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3
System Devices Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4
Security Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5
Power Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-6
Boot Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7
Exit Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-8
Appendix C System Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1
xvii
Appendix D Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1
FCC Notices (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-2
Class A. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-2
Class B. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-3
Modem Regulatory Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-3
Fax Branding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-4
IC Notice (Canada Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-4
Modem Regulatory Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-5
CTR21 Declaration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-6
New Zealand Telecom Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-6
General. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-6
Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-7
CE Notice (European Union) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-7
Battery Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-8
EN 55022 Compliance (Czech Republic Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-8
VCCI Notice (Japan Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-8
Class A ITE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-9
Class B ITE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-9
Polish Center for Testing and Certification Notice . . . . . . . . . . . . . . . . . . . . . . . . . D-9
!"#$%$&'$()*+,-'.%*(/.&012#(3$4$5('(/.10"6'-$78'
)*9*,0$:.('&,012-78.(;.9<'.79.5,0=$
NOM Information (Mexico Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-11
Información para NOM (únicamente para México) . . . . . . . . . . . . . . . . . . . . . . . . D-12
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-10
. . . . . . . . . . . . . . . . . . . . . . D-10
Appendix E Limited Warranty and Return Policy . . . . . . . . . . . . . E-1
Three-Year Limited Warranty (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-1
Coverage During Year One . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-1
Coverage During Years Two and Three . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-2
General Provisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-2
Three-Year Limited Warranty (Canada Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-3
Coverage During Year One . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-4
Coverage During Years Two and Three . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-4
General Provisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-5
One-Year End-User Manufacturer Guarantee
(Latin America and the Caribbean Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-5
Guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-5
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-6
Making a Claim . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-6
Limitation and Statutory Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-6
“Total Satisfaction” Return Policy (U.S. and Canada Only). . . . . . . . . . . . . . . . . . . E-7
Macrovision Product Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-8
xviii
Index
Figures
Tables
Figure 1-1. Removing a Device From the Media Bay . . . . . . . . . . . . . . . . . . . . . 1-3
Figure 1-2. Removing the Internal Hard-Disk Drive . . . . . . . . . . . . . . . . . . . . . . . 1-5
Figure 1-3. Repackaging the Hard-Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Figure 1-4. Removing the Memory Module Cover . . . . . . . . . . . . . . . . . . . . . . . 1-7
Figure 1-5. Removing a Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Figure 1-6. Installing a Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Figure 2-1. Diagnostics Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Figure 2-2. Dell Diagnostics Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Figure 3-1. Diagnostics Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Figure 4-1. Diagnostics Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Figure B-1. Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3
Figure B-2. System Devices Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4
Figure B-3. Security Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5
Figure B-4. Power Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-6
Figure B-5. Boot Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7
Figure B-6. Exit Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-8
Figure D-1. VCCI Class A ITE Regulatory Mark . . . . . . . . . . . . . . . . . . . . . . . . . . D-9
Figure D-2. VCCI Class B ITE Regulatory Mark . . . . . . . . . . . . . . . . . . . . . . . . . . D-9
Table 4-1. International Dialing Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Table 4-2. Dell Contact Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Table A-1. Technical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Table B-1. System Setup Program Navigation Keys . . . . . . . . . . . . . . . . . . . . . . B-2
Table C-1. System Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1
xix
xx
CHAPTER 1
Options and Upgrades
This chapter describes the installation procedures for the options and upgrades available from Dell for your computer.
Available Options and Upgrades
Dell offers the following options for your computer:
Internal 56-kilobyte/second (KB/sec) modem
•
DVD-ROM drive module for the media bay
•
Zip drive module for the media bay
•
External devices, such as pointing devices, printers, external monitors, external
•
keyboards, and numeric keypads
Batteries
•
Replacement hard-disk drives
•
Port replicator with a Sony Philips Digital Interface (SPDIF) AC3 (may include an
•
optional network interface controller [NIC])
NOTE: The Sony Philips Digital Interface does not function with the Microsoft®
Windows
®
2000 operating system.
Memory modules (32-, 64-, 128-, 192-, and 256-megabyte [MB] capacities)
•
Leather and nylon carr ying cases
•
External microphone, external speakers, and headphones
•
Network PC Cards
•
To order any of these upgrades, call Dell. For instructions, refer to Chapter 4, “Getting
Help,” or to “Contacting Dell” in the system Help. To open the Help, click the
button, point to
support.dell.com Options and Upgrades 1-1
Programs —> Dell Accessories
, and click
System Help
.
Start
Using Drives in the Media Bay
The media bay, located in the center of the front of the computer, supports the following types of drive modules:
CD-ROM drive module
•
CD-RW drive module
•
DVD-ROM drive module
•
Zip drive module
•
Dell ships your computer with a CD-ROM drive module (or an optional DVD-ROM
drive module) installed in the media bay.
Swapping Media Bay Devices
You can swap devices while the computer is turned off or, by using the Softex
BayManager application program, while the computer is turned on.
NOTE: Device swapping is a feature that is built into the Windows 2000 operating
system. Consequently, Softex BayManager is not supported by Windows 2000.
NOTICE: To prevent irreparable damage to the docking connector, do not
remove or replace media bay devices while the computer is connected to a
port replicator.
Swapping Devices While the Computer Is Turned Off
1. Save and close any open files, exit any open application programs, and shut down
the computer.
2. Remove the device from the media bay:
a. Close the display and turn the computer over so that it is oriented as illus-
trated in Figure 1-1.
b. Slide and hold the latch release in the direction of the arrow shown in
Figure 1-1.
c. Pull the device out of the media bay.
1-2 Dell Inspiron 5000 Reference and Troubleshooting Guide
bottom of computer
latch release
optional device
in media bay
Figure 1-1. Removing a Device From the Media Bay
NOTICE: If you wish to inse rt an o th e r m e dia bay de vice, insert the device
before you dock and turn on the computer.
3. Insert the device into the media bay and push in the device until you see and hear
the latch release click.
4. Turn on the computer.
Swapping Devices Using Softex BayManager
Softex BayManager is a utility that makes it possible to swap media bay devices without turning off the computer.
NOTICE: If you atte m pt to remove a device usin g the Softex BayManager
utility and the computer is docked, you see an error message stating that
the operation cannot be performed.
1. Right-click the Softex BayManager icon on the Microsoft
2. Click the appropriate option—
Remove/Swap or Insert a Device
®
Windows® taskbar.
.
support.dell.com Options and Upgrades 1-3
3. Follow the instructions on the display.
When the display is blank and the power indicator light flashes, it is safe to
remove or swap devices.
Installing an Internal Hard-Disk Drive
NOTICE: Hard-disk drives are extremely fragile and must be handled carefully. Even a slig ht jar or b ump can dam age th e spi nning heads and plates ,
rendering the drive inop erable.
CAUTION: The hard-disk drive may be
metal housing of the hard-disk drive if you remove the drive from the computer when the drive is hot.
NOTES: You need the Microsoft Windows Installation CD and the System Software
CD to install the Microsoft Windows operating system as well as device drivers and
utilities on the new hard-disk drive.
The basic input/output system (BIOS) may not support hard-disk drives obtained from
vendors other than Dell. Dell does not guarantee compatibility or provide support for
hard-disk drives obtained from other sources.
NOTICE: To prevent data loss, turn off your computer before removing or
installing a hard-disk drive. Do not remove the hard-disk drive if the computer is in standby mode or hibern ate (save-to-disk suspen d) mode, or if
the hard-disk drive acc e ss in dicator is lit.
To install an internal hard-disk drive, perform the following steps:
1. Save and close any open files, exit any open application programs, and shut down
the computer.
2. Remove all installed batteries and peripherals, and disconnect the AC adapter
cable from the computer.
3. Turn the computer over, and remove the screw securing the hard-disk drive cover
as shown in Figure 1-2.
NOTICE: When the hard-disk drive is not in the computer, protect the drive
from exposure to static electricity by storing it in protective antistatic
packaging.
to the touch.
hot
Do not touch
the
1-4 Dell Inspiron 5000 Reference and Troubleshooting Guide
bottom of computer
screw
hard-disk drive
Figure 1-2. Removing the Int ern al Hard-Disk Drive
4. Slide out the hard-disk drive.
5. Remove the new hard-disk drive from its packaging.
Save the original packaging to use when storing or shipping the hard-disk drive.
C
NOTICE: You may notice some resistance as the driv e conne cts to its interface connector at the back of the hard-disk drive bay. Use firm, even
pressure to slide the drive into place. Do not forc e the drive into place.
6. Slide the new drive into place.
7. Tighten the screw you loosened in step 3.
8. Test the drive by running the
IDE Devices
tests in the Dell Diagnostics.
For information on running the diagnostics, see “Running the Dell Diagnostics” in
Chapter 2.
9. Install the Dell-provided operating system as well as the drivers and utilities.
See Chapter 3, “Installing System Software,” for instructions.
Returning a Hard-Disk Drive to Dell
To return your hard-disk drive to Dell, you must ship it in its original foam packaging.
Otherwise, the hard-disk drive may be damaged in transit.
support.dell.com Options and Upgrades 1-5
I
hard-disk drive
Figure 1-3. Repackaging the Hard-Disk Drive
Installing Memory Modules
NOTE: Your computer has two memory module sockets. All Dell memory modules
(except the 192-MB capacity module) can be installed in either socket.
NOTICE: The 192-MB memory modules are socket-specific. Before installing a 192-MB memory module, refer to the markings on the memory
module to determine which socket accepts the module.
CAUTION: Before working inside your computer, read “Protecting Against
Electrostatic Discharge” found in th e “ Safety Instructio n s ” at the front of
this guide.
NOTICE: Do not install or remove a memory module when the computer is
turned on, in standby mode , or in hibernate (save-to-disk suspend) mode.
To install a memory module, perform the following steps:
1. Save and close any open files, exit any open application programs, and shut down
the computer.
2. Remove all installed batteries and peripherals, and disconnect the AC adapter
cable from the computer.
3. Ground yourself by touching a metal input/output (I/O) connector on the back of
the computer.
4. Turn the computer over as shown in Figure 1-4, remove the screws, and lift up
the memory module cover.
1-6 Dell Inspiron 5000 Reference and Troubleshooting Guide
bottom of computer
memory module
cover
Figure 1-4. Removing the Memory Module Cover
NOTICE: T o prev ent damage to th e computer, do not use tools to spread the
inner metal tabs of the socket when you are installing or removing a memory module.
5. If you are replacing a memory module, remove the installed memory module.
NOTES: The 192-MB memory modules are socket-specific. If you install a
192-MB memory module, refer to the markings on the memory module to determine which socket will accept the module.
If a single memory module is installed and you are adding an additional memory
module, put the additional module in the available socket. You must remove a
memory module only to replace a module.
6. Using your fingernails, carefully spread apart the inner metal tabs of the memory
module socket just far enough for the memory module to disengage from the
socket (the module should pop up slightly). Then lift the memory module away
from the socket.
support.dell.com Options and Upgrades 1-7
memory
module
Figure 1-5. Removing a Memory Module
7. Insert the memory module as shown in Figure 1-6:
a. Align the notch in the edge connector with the slot in the center of the mem-
ory module socket.
b. Press the memory module edge connector firmly into the socket.
c. Pivot the module down until it clicks.
memory
module
Figure 1-6. Installing a Memory Module
8. Replace the memory module cover screws.
9. Reinstall the battery in the battery bay.
10. Reconnect peripherals to your computer, and connect your computer and peripherals to electrical outlets.
11. Turn on the computer.
As the computer boots, the system setup program detects the additional memory and automatically updates the system configuration information.
1-8 Dell Inspiron 5000 Reference and Troubleshooting Guide
12. Confirm that the system configuration information reflects the newly installed
memory by checking the
value on the
To enter the system setup program, press <F2> while the computer is booting.
The
Main
Memory
modules may not be installed properly. Repeat steps 1 through 12 until the memory total is correct.
NOTES: The memory total shown in the system setup program may be approximately 384 KB less than the total amount of installed memory.
If the memory module is not installed properly, the computer will not boot. No
error message indicates this failure.
Main
menu appears. If the
value does not equal the approximate total of the installed memory, the
System Memory
menu of the system setup program.
System Memory
value and the
value plus the
Extended Memory
Extended
13. Run th e
installed memory modules operate correctly.
For instructions, see “Running the Dell Diagnostics” in Chapter 2.
14. If you add additional memory to your computer, you must delete and recreate the
hibernate (save-to-disk suspend) file on your hard-disk drive to accommodate the
new memory.
For instructions, see “Recreating the Hibernate (Save-to-Disk Suspend) File” in
Chapter 3.
System Memory
test in the Dell Diagnostics to confirm that the
Connecting Other External Devices
For instructions, see “Connecting External Devices” in the system Help. To open the
Help, click the
System Help.
button, point to
Start
Programs—> Dell Accessories
, and click
Using a Port Replicator
If you purchased a port replicator from Dell, see the Port Replicator User’s Guide for
operating instructions.
support.dell.com Options and Upgrades 1-9
1-10 Dell Inspiron 5000 Reference and Troubleshooting Guide
CHAPTER 2
Troubleshooting
This chapter helps you to solve some typical computer problems. Complete the steps
in this chapter before you call Dell for technical assistance. If you find that you need
technical assistance to solve your problem, record your findings on a copy of the
Diagnostics Checklist (see Figure 4-1) before you call Dell.
NOTE: Before you begin any of the troubleshooting procedures, ensure that
Quiet Boot
Appendix B, “Using the System Setup Program.”
CAUTION: To help prevent the risk of electrical shock, disconnect all external devices, re move the battery, and disconnect the AC adapter from the
computer before installing or replacin g th e ha rd-disk drive and m emo ry
modules.
is set to
Disabled
Checking the Basics
NOTE: If your computer is wet or damaged, proceed directly to “Dry Out a Wet Computer” or “Test a Dropped or Damaged Computer” found later in this chapter.
in the
menu of the system setup program. See
Main
If the problem you are experiencing began after making a change to your computer,
such as installing new hardware or software, undo the change if possible. If undoing
the change resolves the problem, review the documentation and any updates or supplements (for example, readme files) for the software or hardware that you changed.
Typically, readme files provide installation information, describe new product enhancements or corrections that have not yet been documented, and list known problems.
If you were trying to install new hardware, ensure that you changed the appropriate
settings in the system setup program for the new hardware configuration (refer to
Appendix B, “Using the System Setup Program”).
™
NOTE: DellWare
manufacturer’s documentation that accompanies the item.
support.dell.com Troubleshooting 2-1
products are supported by the product manufacturer. Refer to the
Check Connections
Be sure the following items are properly connected or installed:
AC adapter and AC power cable
•
Second battery or other optional device in the media bay
•
Cables that connect external devices through the input/output (I/O) connectors
•
and ports on the computer.
NOTE: See “System Features” in the system Help for the location of the external connectors and controls.
Loose or improperly connected cables are likely sources of problems for your computer, external monitor, or other peripherals (such as a printer, external keyboard, or
mouse). A quick check of all cable connections can easily solve these problems. If the
connector has two small thumbscrews, ensure that the screws are tight. In addition,
check for damaged or frayed cables and for bent pins on connectors.
Evaluate Environmental Fact or s
A number of external factors, including temperature extremes and humidity, magnetic
influences, sources of electromagnetic interference (EMI), and poor input power or
signal quality, can interfere with the performance of your computer and attached
devices. Monitors are especially susceptible to environmental factors. The following
items can adversely affect the performance of a computer:
Inadequate ventilation from operating the computer in a confined space, such as
•
a desk enclosure
Direct sunlight
•
Power sags and surges
•
Substandard electrical wiring
•
Excessive telephone line noise
•
High-voltage electrical appliances on the same circuit or placed in close proximity
•
to the computer
Generation of magnetic fields by speakers (especially a subwoofer) or a tele-
•
phone placed too close to the monitor
Fluorescent lights
•
Use of electrical extension cords and keyboard and mouse extension cables
•
Use of an overloaded power strip or multiple power strips from one electrical outlet
•
Presence of electrical conduits in an adjoining wall or elevators on the other side
•
of the wall
Presence of large metal beams inside the wall behind the computer
•
To alleviate the effects of these factors, try removing the potential problem source or
move the computer to another location.
2-2 Dell Inspiron 5000 Reference and Troubleshooting Guide
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