Dell Inspiron 5000 User Manual

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Dell™ Inspiren™ 5000e System

SOLUTIONS GUIDE

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IM4.LOCOM"

Hints, Notices, and Cautions

HINT: A HINT indicates important information that helps you make better

use of your computer.

O NOTICE: A NOTICE indicates either potential damage to hardware or loss of

data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potentially hazardous situation

which, if not avoided, may result in minor or moderate injury.

Abbreviations and Acronyms

For a complete listing of abbreviations and acronyms, see the Glossary in the Tell Me How help file (see the Start Here sheet for instructions on how to open the help file).

Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.

Trademarks used in this text: De//, the DELL E COM logo, Dellnet, Inspiron, and DellWare are trademarks of Dell Computer Corporation; Intel is a registered trademark of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.

August 2000 P/N 91XWT Rev. A00

Safety Instructions

Use the following safety guidelines to help proteet yourself and your eomputer. For eomfort and effieieney, observe the ergonomie guidelines in "Sitting Comfortably at Your Computer" in the Tell Me How help file.

When Using Your Computer

• Do not attempt to serviee the eomputer yourself. Always follow installation instruetions elosely.

• Do not earry a battery pae& in your poeket, purse, or other eontainer where metal objeets (sueh as ear keys) eould short-eireuit the battery terminals. The resulting exeessive eurrent flow ean eause extremely high temperatures and may result in damage from burns.

• Be sure that nothing rests on your AC adapter’s power eable and that the eable is not loeated where it ean be tripped over or stepped on.

• Plaee the AC adapter in a ventilated area, sueh as a desk top or on the floor, when you use it to run the eomputer or to eharge the battery. Do not eover the AC adapter with papers or other items that will reduee eooling; also, do not use the AC adapter inside a earrying ease.

• Do not use your eomputer in a wet environment, for example, near a bath tub, sink, or swimming pool or in a wet basement.

• Do not push objeets into air vents or openings of your eomputer. Doing so ean eause fire or eleetrie shoek by shorting out interior eomponents.

• Use only the AC adapter and batteries that are approved for use with this eomputer as indieated in this doeument. Use of another type of battery paek or AC adapter may risk fire or explosion.

• Before you eonneet the eomputer to a power souree, ensure that the voltage rating of the AC adapter matehes that of the available power souree:

— 115 volts (V)/60 hertz (Hz) in most of North and South Ameriea

and some Far Eastern eountries sueh as South Korea and Taiwan — 100 V/50 Hz in eastern Japan and 100 V/60 Hz in western Japan — 250 V/50 Hz in most of Europe, the Middle East, and the Far East

Safety Instructions | 5

To help prevent eleetrie shoek, plug the AC adapter and peripheral power eables into properly grounded power sourees. These eables are equipped with 5-prong plugs to help ensure proper grounding. Do not use adapter plugs or remove the grounding prong from a eable. If you must use an extension eable, use a 5-wire eable with properly grounded plugs.

If you use an extension eable with your AC adapter, ensure that the total ampere rating of the produets plugged in to the extension eable does not exeeed the ampere rating of the extension eable.

To remove power from the eomputer, turn it off, remove the battery paek, and diseonneet the AC adapter from the eleetrieal outlet.

If your eomputer ineludes an integrated or optional (PC Card) modem, diseonneet the modem eable during an eleetrieal storm to avoid the remote risk of eleetrie shoek from lightning via the telephone line.

To help avoid the potential hazard of eleetrie shoek, do not eonneet or diseonneet any eables or perform maintenanee or reeonfiguration of this produet during an eleetrieal storm.

PC Cards may beeome very warm during normal operation. Use eare when removing PC Cards after their eontinuous operation.

Do not dispose of battery paeks in a fire. They may explode. Cheek with loeal authorities for disposal instruetions.

^1 Safety Instructions

When setting up the eomputer for work, plaee it on a level surfaee. When traveling, do not eheek the eomputer as baggage. You ean put

your eomputer through an X-ray seeurity maehine, but never put your eomputer through a metal deteetor. If you have the eomputer eheeked by hand, be sure to have a eharged battery available in ease you are asked to turn on the eomputer.

When traveling with the hard-disk drive removed from the eomputer, wrap the drive in a noneondueting material, sueh as eloth or paper. If you have the drive eheeked by hand, be ready to install the drive in the eomputer. You ean put the hard-disk drive through an X-ray seeurity maehine, but never put the drive through a metal deteetor.

When traveling, do not plaee the eomputer in overhead storage eompartments where it eould slide around. Do not drop your eomputer or subjeet it to other meehanieal shoeks.

• Protect your computer, battery, and hard-disk drive from environmental hazards such as dirt, dust, food, liquids, temperature extremes, and overexposure to sunlight.

• When you move your computer between environments with very different temperature and/or humidity ranges, condensation may form on or within the computer. To avoid damaging the computer, allow sufficient time for the moisture to evaporate before using the computer.

NOTICE: When taking the computer from low-temperature conditions into a

warmer environment or from high-temperature conditions into a cooler environment, allow the computer to acclimate to room temperature before turning on power.

• When you disconnect a cable, pull on its connector or on its strainrelief loop, not on the cable itself. As you pull out the connector, keep it evenly aligned to avoid bending any connector pins. Also, before you connect a cable make sure both connectors are correctly oriented and aligned.

• Handle components with care. Hold a component such as a memory module by its edges, not its pins.

• When removing a memory module from the system board or disconnecting a peripheral device from the computer, wait 5 seconds after turning off the computer before removing the memory module or disconnecting the device to help avoid possible damage to the system board.

• Before you clean your computer, turn it off, unplug it from its power source, and remove the battery pack(s).

• Clean your computer with a soft cloth dampened with water rather than with liquid or aerosol cleaners.

• Clean the display with a soft, clean cloth and commercial window cleaner that does not contain wax or abrasives. Apply the cleaner to the cloth; then stroke the cloth across the display in one direction, moving from the top of the display to the bottom. If the display contains grease or some other contaminant, use isopropyl alcohol instead of commercial window cleaner.

• If your computer gets wet, see page 42 for instructions. If you drop or damge the computer, see page 45. If, after following these procedures, you confirm that your computer is not operating properly, contact Dell (see page 76).

Safety Instructions | 7

When Removing or Installing Memory Modules

Before you remove or install memory modules, perform the following steps in the sequenee indieated.

V NOTICE: The only time you should ever access the inside of your computer is

when you are installing memory modules.

O NOTICE: Wait 5 seconds after turning off the computer before disconnecting

a peripheral device or removing a memory module to help prevent possible damage to the system board.

1 Turn off your computer and all attached devices. 2 Disconnect your computer and peripheral devices from their electrical

outlets to reduce the potential for personal injury or shock. Also, disconnect any telephone or telecommunication lines from the computer.

3 Remove the battery from the battery bay and, if present, the secondary

battery from the modular bay

4 Ground yourself by touching an unpainted metal surface at the back of

the computer before touching anything inside your computer. While you work, periodically touch an unpainted metal surface on the

computer to dissipate any static electricity that might harm internal components.

^ I Safety Instructions

In addition, take note of these safety guidelines when appropriate:

• When you disconnect a cable, pull on its connector, not on the cable itself. As you pull connectors apart, keep them evenly aligned to avoid bending any pins. Also, before you connect a cable, make sure that both connectors are correctly oriented and aligned.

• Handle memory modules with care. Don’t touch the components on a module. Hold a module by its edges.

CAUTION: There is a danger of a new battery exploding if it is

incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer’s instructions.

Protecting Against Electrostatic Discharge

To prevent statie damage, diseharge statie eleetrieity from your body before you toueh anything inside your eomputer and periodieally while you work inside the eomputer. You ean do so by touehing an unpainted metal surfaee on the baek of the eomputer.

You ean also take the following steps to prevent statie damage:

• Do not remove items from their antistatie paeking material until you are ready to install them in your eomputer. Just before unwrapping the antistatie paekaging, be sure to diseharge statie eleetrieity from your body.

• When transporting a sensitive eomponent, first plaee it in an antistatie eontainer or paekaging.

Safety Instructions | 9

1^ Safety Instructions

Contents

1 Setting Up

Setting Up Dellnet"

Accessing the Internet...........................................................................16

Accessing Your E-Mail ..........................................................................16

Viewing Your Account Information Sending and Receiving E-Mail

Resetting E-Mail Address Settings

Connecting a Printer

Parallel Printer.......................................................................................18

USB Printer ..........................................................................................11

Installing the Printer Driver ...................................................................20

Turning Off the Computer

Windows Millennium Edition (Me).........................................................21

Windows 18 ..........................................................................................21

Windows 2000.......................................................................................21

Setting Up the APR to Connect to a Network

Setting Up the APR for Windows Me and Windows 18 Setting Up the APR for Windows 2000

2 Solving problems

.........................................................................

.......................................................

.............................................................

.......................................................

........................................................................

...............................................................

.....................................

........................

.................................................

16 17 17

Finding Solutions.............................................................................27

Power Problems ..............................................................................29

Start-Up Error Messages ..................................................................80

Video and Display Problems..............................................................30

Contents I 11

If the display is blank If the display is difficult to read

.............................................................................

.............................................................

Sound and Speaker Problems

Integrated Speakers .............................................................................31

External Speakers.................................................................................32

...........................................................

Printer Problems .............................................................................33

If you cannot print to a parallel port printer............................................33

If you cannot print to a USB printer

......................................................

Modem Problems.............................................................................34

Scanner Problems............................................................................35

Touch Pad Problems

........................................................................

External Keyboard Problems.............................................................36

Unexpected Characters....................................................................36

Drive Problems................................................................................36

If you cannot save a file to a floppy disk................................................36

If you cannot play a music CD or install a program from a CD

If you cannot play a DVD movie............................................................38

If the CD-RW drive stops writing

If you have a hard drive problem...........................................................38

..........................................................

.............

1^ Contents

Network Problems

..........................................................................

Windows Error Messages .................................................................39

General Program Problems ..............................................................40

A program crashes A program stops responding

A solid blue screen appears..................................................................41

...............................................................................

.................................................................

40 40

Internet Connection Problems...........................................................41

If you have a problem with your Dellnet account

..................................

E-Mail Problems...............................................................................42

If Your Computer Gets Wet

..............................................................

If You Drop or Damage Your Computer.............................................48

Resolving Other Technical Problems .................................................44

Reinstalling Drivers and Utilities........................................................44

Reinstalling Windows ......................................................................45

Reinstalling Windows Me and Windows 98 45

Reinstalling Windows 2000 ..................................................................46

Recreating the Hibernate File (Windows 98 Only)..............................47

Boot (Restart) Your Computer With the System Software CD

Delete the Old Hibernate File................................................................48

Create the Hibernate File

Enable Hibernate Support.....................................................................49

.....................................................................

Adding Pahts

Using the Modular Bay ....................................................................52

Swapping Devices While the Computer Is Turned Off Swapping Devices While the Computer Is Turned On

...........................

..............

52 53

Installing a Battery...........................................................................54

Installing a Second Battery in the Modular Bay

...................................

PC Cards ........................................................................................56

Installation

Removal ...............................................................................................56

Docking the Computer

Connecting to a Port Replicator

Detaching (Undocking) From a Port Replicator Connecting External Devices to a Port Replicator Connectors on a Port Replicator

Buttons and Indicators

Adding Memory

............................................................................................

.....................................................................

............................................................

...................................

................................

...........................................................

.........................................................................

...............................................................................

56 58

Contents I 13

Replacing a Hard Drive

Returning a Hard Drive to Dell

Appendix

...................................................................

..............................................................

Specifications

Standard Settings

System Setup Screens .........................................................................74

..................................................................................

............................................................................

Contacting Dell ...............................................................................76

Contact Numbers and Addresses

Returning Items for Warranty Repair or Credit

........................................................

.....................................

Regulatory Information....................................................................86

Battery Disposal....................................................................................86

NOM Information (Mexico Only)............................................................87

Información para NOM (únicamente para México)

..............................

Warranty and Return Policy Information ...........................................88

1^ Contents

SECTION 1

Setting Up

Setting Up Dellnet™ Connecting a Printer Turning Off the Computer Setting Up the APR to Connect to a Network

^IhINT: Dehnet is not

available in certain regions.

Setting Up Dellnet

To set up Dellnet Internet Aeeess Serviee, double-eliek the Dellnet Signup ieon on the Mierosoft® Windows® desktop and follow the instruetions that appear on the sereen.

Accessing the Internet

To aeeess the Internet after eompleting the Dellnet registration proeess, double-eliek the Internet Explorer ieon on your Windows desktop. Internet Explorer automatieally initiates the Internet eonneetion through Dellnet.

Accessing Your E-Mail

To aeeess your Dellnet e-mail, double-eliek the Outlook Express ieon on your Windows desktop. Cliek Send/Reeeive to download your messages from the mail server. When you download your messages, they are stored on your hard drive until you delete them.

Viewing Your Account Information

HINT: Dellnet all ows you

to use case-sensitive passwords.

Be sure that <Caps Lock> is not turned on.

1^ Setting Up

If you did nof record your Dellnef user name or password, access fhe Dellnet Administration fool fo verify or change fhis informafion:

1 Click fhe Start buffon, poinf fo Programs—>DeIInet, and fhen click

Dellnet Administration. 2 Click Next fwice. 3 Click Conneet fo connecf fo Dellnef. 4 When fhe Dellnet Self-Administration page appears, click View My

Aeeount Information. 5 Click Next. 6 Type your Challenge Question answer. 7 Click Next.

Your accounf informafion appears on fhe screen.

8 Click Print to print the information or click Main Menu to go to the

main menu.

Sending and Receiving E-Mail

• Double-click the Outlook Express icon to initiate a connection to the Internet through Dellnet.

• Always check the address of each recipient when sending e-mail. Otherwise, your e-mail is returned to you.

• Be sure that the person who is sending e-mail to you is typing your e-mail address correctly.

• Do not send e-mail messages larger than 2 MB.

• If you are having difficulties sending e-mail, determine whether the problem involves just one recipient or all recipients. Then contact the Dellnet technical support staff (see page 76).

Resetting E-Mail Address Settings

If your e-mail software gets corrupted, reset your account:

1 Click the Start button, point to Programs—>Dellnet, and then click

Dellnet Administration. 2 Click Next twice. 3 Click Connect to connect to Dellnet. 4 When the Dellnet Self-Administration page appears, click Make My

Changes Take Effect. 5 Click Next. 6 Enter your Challenge Phrase answer. 7 Click Next. 8 Click the Click To Make Changes Take Effect button. 9 Click OK.

Setting Up I 17

Connecting a Printer

See the doeumentation that eame with the printer for any reeommended

preparation proeedures, sueh as:

• Removing the paekaging

• Installing the toner or ink eartridge

• Loading paper

Then follow the instruetions that eame with the printer to eonneet it to the eomputer. If no information is provided, see the following seetions.

Parallel Printer

1 Turn off the eomputer (see page 20).

O NOTICE: Use only a standard IEEE parallel cable measuring 3 m (10 ft) or

less to connect the printer to the computer. Use of a nonstandard cable may prevent

the printer from working.

1^ I Setting Up

2 Attach the parallel printer cable to the parallel port connector on the

computer and tighten the two screws. Attach the cable to the parallel

connector on the printer and snap the two clips into the two notches.

3 Turn on the printer and then turn on the computer. If the Add New

Hardware Wizard window appears, click Caneel. 4 Install the printer driver if necessary (see page 20).

USB Printer

1 Install the printer driver if necessary (see page 20).

^HINT: You can connect

USB devices while the

computer is turned on.

Setting Up I 19

2 Attach the USB printer cable to the USB port connector on the

computer and the printer. The USB connectors fit only one way.

Installing the Printer Driver

HINT: Dell Install s drivers

for some new printers. Click the

Start button, point to Settings, and then click Printers. If your printer is listed in the Printers

window, the printer is ready to

use.

2^ Setting Up

If you need to install a printer driver, insert the installation CD into the CD or DVD drive. Then follow the prompts on the screen using the instructions that came with the printer.

If your printer installation CD does not automatically run, click the Start button on the Windows desktop, click Run, and type x:\setup.exe

(where x is the letter of your CD or DVD drive [usually drive D]). Then

click OK and follow the prompts on your screen.

Turning Off the Computer

O NOTICE: To prevent data loss, you must perform the Windows shutdown

procedure to turn off your computer.

Windows Millennium Edition (Me)

1 Save and close any open files and exit any open programs. 2 Click the Start button, and then click Shut Down. 3 Click the pull-down menu under What do you want the computer to

do?. 4 Click Shut down and then click OK.

The computer automatically turns off after the shutdown process

finishes.

Windows 98

1 Save and close any open files and exit any open programs. 2 Click the Start button, and then click Shut Down. 3 In the Shut Down Windows window, click Shut down and then click

OK.

The computer automatically turns off after the shutdown process

finishes.

Windows 2000

1 Save and close any open files and exit any open programs. 2 Click the Start button, and then click Shut Down. 3 Click the pull-down menu under What do you want the computer to

do?. 4 Click Shut down and then click OK.

The computer automatically turns off after the shutdown process

finishes.

Setting Up I 21

Setting Up the APR to Connect to a

Network

HINT: A network adapter is also referred to as a network interface controller (NIC).

If you purchased the advanced port replicator (APR) with an integrated network adapter, you must first configure the computer to use the APR with a network.

Setting Up the APR for Windows Me and Windows 98

1 If the computer is on, shut down the operating system and turn off the

computer (see page 20). 2 Disconnect all external devices from the APR. 3 Insert the computer into the APR. 4 Turn on the computer. 5 The computer automatically detects the network adapter and begins

the software installation. 6 At the This wizard searches for new drivers for: Intel 8255x-based PCI

Ethernet Adapter (10/100) dialog box, click Next. 7 At the What do you want Windows to do? dialog box, click Search for

the best driver for your device (Recommended), and then click Next. 8 Insert the Inspiron 5000 Advanced Port Replicator CD into the CD or

DVD drive. 9 When asked for the location of the driver, deselect Floppy disk drives.

2^ I Setting Up

10 Click Specify a location:. 11 Type x:\w98_nic (where x is the drive letter of your CD or DVD

drive), and then click Next.

12 At the What do you want to install? dialog box, click The updated

driver (Recommended) - Actiontec 82559-based Mini PCI Adapter

(10/100), and then click Next.

13 When Windows displays the message that it is ready to install the

driver from x:\w98_nic\net82557.inf (where x is the letter of your CD

or DVD drive), click Next.

14 Click Finish when Windows displays a message that the driver is

installed.

15 Click Yes to restart the computer. 16 After the computer restarts, Windows modifies settings, creates a Dock

1 configuration, and then displays a Setup is complete message. 17 Click OK. 18 If the Updated display settings message appears, click OK. 19 If necessary, consult your network administrator for instructions on

configuring the network adapter settings.

Setting Up the APR for Windows 2000

O NOTICE: Do not install the drivers from the CD that is shipped with the APR.

The network adapter will not work if they are installed.

1 If the computer is on, shut down the operating system and turn off the

computer (see page 20). 2 Disconnect all external devices from the APR. 3 Insert the computer into the APR. 4 Attach the network cable and the power adapter to the APR. 5 Turn on the computer. 6 Log on as Administrator. 7 Make sure that Intel 8255x-based PCI Ethernet Adapter (10/100)

appears in the Found New Hardware window

Windows 2000 automatically installs the network adapter drivers.

Setting Up I 23

www.dell.com | s u p p о г t. d e 11. с о m

SECTION 2

Solving Problems

Finding Solutions Power Problems Start-Up Error Messages Video and Display Problems Sound and Speaker Problems Printer Problems

Modem Problems Scanner Problems Touch Pad Problems

External Keyboard Problems

Unexpected Characters Drive Problems Network Problems Windows Error Messages General Program Problems Internet Connection Problems

E-Mail Problems If Your Computer Gets Wet If You Drop or Damage Your Computer

Resolving Other Technical Problems Reinstalling Drivers and Utilities Reinstalling Windows Recreating the Hibernate File (Windows 98 Only)

2^ I Solving Problems

Finding Solutions

Sometimes it’s diffieult to figure out where to go for answers. Use fhis ehart

fo help you quiekly find the answers to your questions.

CONTINUE

Solving Problems | 27

2^ I Solving Problems

Power Problems

C HECK THE POWER LIGHT— When the power light is lit or blinking, the

computer has power. If the power light is blinking, the computer is in standby mode—press the power button to resume from standby mode.

Test the electrical outlet— Ensure that the electrical outlet is working

by testing it with another device, such as a lamp.

C HECK THE AC adapter— Be sure that the power cable is firmly inserted

into the electrical outlet and the green light on the AC adapter is on.

CONNECT THE computer DIRECTLY TO AN ELECTRICAL OUTLET—

Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on.

C HECK FOR INTERFERENCE— Electrical appliances on the same circuit or

operating near the computer can cause interference. Other causes of interference: power extension cables, too many devices on a power strip, or multiple power strips connected to the same electrical outlet.

^IhINT: See the Tell Me

How help file for information

on the standby mode.

C HECK THE Power Properties— See the Tell Me How help file or

Windows Help. To access Windows Help:

1 Click the Start button and then click Help. 2 Click the Search tab.

3 Type standby and then click List Topics. : Click To change the elapsed time before your computer automatically goes

on standby.

Solving Problems | 29

Start-Up Error Messages

0 PERATING SYSTEM NOT FOUND— Call Dell for technical assistance (see

page 76).

INSERT BOOTABLE MEDIA—The operating system is trying to boot to a

nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.

N ON-SYSTEM DISK ERROR— A floppy disk is in the floppy drive. Remove the

floppy disk and restart the computer.

Video and Display Problems

If the display is blank

C HECK THE Power Properties— See Windows Help.

To access Windows Help#

1 Click the Start button and then click Help. 2 Click the Search tab. 3 Type standby and then click List Topics.

: Click To change the elapsed time before your computer automatically goes

on standby.

3^ Solving Problems

If the display is difficult to read

A DJUST THE BRIGHTNESS— See the Tell Me How help file for instructions on adjusting the brightness.

M OVE THE subwoofer AWAY FROM THE COMPUTER OR MONITOR— If your external speaker system includes a subwoofer, ensure that the subwoofer is at least 6 cm (2 ft) away from the computer or external monitor.

E LIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent

lights, or halogen lamps to check for interference.

R OTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION— Eliminate

sunlight glare, which can cause poor picture quality.

R ESTORE THE RECOMMENDED SETTINGS— Restore the original resolution

and refresh rate settings. See the Tell Me How help file for instructions.

A DJUST THE Windows display settings— 1 Click the Start button, point to Settings, and then click Control Panel.

2 Double-click the Display icon and then click the Settings tab. 3 Try different settings for Colors and Sereen area.

Sound and Speaker Problems

Integrated Speakers

A DJUST THE Windows volume control— Double-click the yellow

speaker icon in the lower-right corner of your screen. Be sure that the volume is turned up and that the sound is not muted.

C HECK THE volume CONTROL BUTTONS— Press both volume control

buttons simultaneously or press <Fn> <End> to disable (mute) or reenable the integrated speakers.

REINSTALL THE SOUND (AUDIO) DRIVER— See page 44.

Solving Problems | 31

External Speakers

ClHINT: The volume control

In some MP3 players overrides the Windows volume setting. If you have been listening to MP3

songs, make sure that you did

not turn the player volume

down or off.

Verify the speaker cable connections— Ensure that the speakers

are connected as shown on the setup diagram supplied with the speakers.

Test the electrical outlet— Ensure that the electrical outlet is working

by testing it with another device, such as a lamp.

E NSURE that the speakers are turned on— See the setup diagram

supplied with the speakers.

A DJUST the speaker controls— Adjust the volume, bass, or treble

controls to eliminate distortion.

A DJUST the Windows volume control— Doubleclick the yellow

speaker icon in the lower-right corner of your screen. Be sure that the volume is turned up and that the sound is not muted.

Test the speakers— Plug the speaker audio cable into the headphone

connector on the side of the computer. Ensure that the headphone volume control is turned up. Play a music CD.

R UN the speaker self-test— Some speaker systems have a self-test

button on the subwoofer. See the speaker documentation for self-test instructions.

3^ I Solving Problems

M ove the subwoofer away from the computer or monitor— If

your external speaker system includes a subwoofer, ensure that the subwoofer is at least 6 cm (2 ft* away from the computer or external monitor.

E LIMINATE possible interference — Turn off nearby fans, fluorescent

lights, or halogen lamps to check for interference.

R einstall the Sound (audio) driver— See page 44.

Printer Problems

If you cannot print to a parallel port printer

Verify the printer cable connections— Ensure that the printer

cable is connected as described on

Test the electrical outlet— Ensure that the electrical outlet is working

by testing it with another device, such as a lamp.

E NSURE that the printer is turned on— See the documentation

supplied with the printer.

Verify that the printer is recognized by Windows 1 Click the Start button, point to Settings, and then click Printers.

If the printer is listed, right-click the printer icon, click Properties, and then select the Details tab.

2 Ensure that the Print to the following port: setting is LPTl (Printer Port).

page 18.

R einstall the printer driver— See

page 20.

If you cannot print to a USB printer

Verify the printer cable connections— Ensure that the printer

cable is connected as described on page 18.

Test the electrical outlet— Ensure that the electrical outlet is working

by testing it with another device, such as a lamp.

E NSURE that the printer is turned on— See the documentation

supplied with the printer.

Solving Problems | 33

Verify that the printer is recognized by Windows— 1 Click the Start button, point to Settings, and then click Printers.

If the printer is listed, right-click the printer icon, click Properties, and then select the Details tab.

2 Ensure that the Print to the following port: setting is USB.

Reinstall the printer driver— See page 20.

Modem Problems

NOTICE: Connect the modem to an analog telephone jack only. Connecting

the modem to a digital telephone network damages the modem.

C HECK THE TELEPHONE JACK— Disconnect the telephone line from the

modem and connect it to a telephone. Listen for a dial tone.

C ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK— If

you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack with the telephone line.

3^ I Solving Problems

C HECK THE CONNECTION — Verify that the telephone line is connected to the

modem.

C HECK THE TELEPHONE LINE— Try using a different telephone line. If you

are using a line that is 3 m (10 ft* or more in length, try a shorter one.

Verify that the modem is communicating with Windows 1 Click the Start button, point to Settings, and click Control Panel.

2 In the Control Panel window, double-click Modems.

If there are multiple entries for the same modem or modems listed that are

not installed, delete the entries and restart the computer.

3 Click the Diagnosties tab. : Click the COM port for your modem. 5 Click More Info to verify that the modem is communicating with Windows.

If all commands receive responses, the modem is operating properly.

Scanner Problems

C HECK THE power CABLE CONNECTION— Ensure that the scanner power

cable is firmly connected to a working electrical power source and that the scanner is turned on.

C HECK THE scanner CABLE CONNECTION— Ensure that the scanner

cable is firmly connected to the computer and to the scanner.

U NLOCK THE scanner— Ensure that your scanner is unlocked if it has a

locking tab or button.

R EINSTALL the scanner driver— Reinstall the scanner driver. See the

scanner documentation for instructions.

Solving Problems | 35

Touch Pad Problems

C HECK THE TOUCH PAD SETTINGS— Click the Start button, select Control

Panel, and then double-click the Mouse icon. Try adjusting the settings.

External Keyboard Problems

CiHINT: External USB

keyboards only function when the Windows operating system

is running.

ClHINT: For Information on

saving files to a floppy disk, double-click the Tell Me How help file icon on your Windows desktop.

DISCONNECT THE KEYBOARD CABLE— Check the cable connector for bent

or broken pins, and then restart the computer.

Unexpected Characters

DISABLE THE NUMERIC KEYPAD— Press the <NumLock> key to disable

the numeric keypad. Verify that the NumLock light is not lit.

Drive Problems

If you cannot save a file to a floppy disk

E NSURE THAT Windows recognizes the drive— Double-click the

My Computer icon. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

3^1 Solving Problems

C ANNOT SAVE FILES TO A FLOPPY DISK— Ensure that the floppy disk is

not full or write-protected (locked). See the following illustration.

Test the drive with another floppy disk— Insert another floppy

disk to eliminate the possibility that the original floppy disk is defective.

If you cannot play a music CD or install a program from a CD

E NSURE THAT Windows recognizes the drive— Double-click the

My Computer icon. If the CD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

Test the drive with another CD— Insert another CD to eliminate the

possibility that the original CD is defective.

C LEAN the disc— See the Tell Me How help file for instructions.

A DJUST the Windows volume control— Double-click the yellow

speaker icon in the lower-right corner of your screen. Be sure that the volume is turned up and that the sound is not muted.

ClHINT: High-speed CD drive vibration is normai and

may cause noise. This does not indicate a defect in the drive or

the CD.

Soiving -robiems | 37

If you cannot play a DVD movie

ClHINT: Because of different worldwide file types, not all

DVD titles work in all DVD drives.

E NSURE THAT Windows recognizes the drive— Double-click the

My Computer icon. If the DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

TEST THE DRIVE WITH ANOTHER DVD— Insert another DVD to eliminate

the possibility that the original DVD is defective.

C LEAN THE DISC— See the Tell Me How help file for instructions.

If the CD-RW drive stops writing

C HANGE THE WRITE SPEED TO A SLOWER RATE — The CD-RW drive

must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Closing all programs before writing to the CD-RW may also alleviate the problem.

If you have a hard drive problem

3^ I Solving Problems

R UN S CAN DISK— Click the Start button, point to Programs—>

Accessories—> System Tools, and then click ScanDisk.

Network Problems

C HECK THE NETWORK CABLE CONNECTOR— Ensure that the network

cable connector is firmly connected to the connector on the computer and the network wall jack.

C HECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR— Green

indicates that the network connection is active. If the status light is not green, try replacing the network cable.

R ESTART THE COMPUTER— Try to log on to the network again.

C ONTACT YOUR NETWORK ADMINISTRATOR— Verify that your network

settings are correct and that the network is functioning.

Windows Error Messages

X :\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY— Insert a disk into

the drive and try again.

A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING

CHARACTERS: \ / : * G “ < > | — Do not use these characters in

filenames.

NOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND

TRY AGAIN — You have too many programs open. Close all windows and open

the program that you want to use.

Solving Problems | 39

T HE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE— The file that you are trying to copy is too large to fit on the disk, or the

disk is too full. Try copying the file to a different disk or use a larger capacity disk.

A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are

trying to open is missing an essential file. To remove and then reinstall the program:

1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click the Add/Remove Programs icon.

3 Select the program that you want to remove. : Click the Add/Remove button and follow the prompts on the screen. 5 See the program documentation for installation instructions.

General Program Problems

A program crashes

S EE THE SOFTWARE DOCUMENTATION — Many software manufacturers

maintain websites with information that may help you to solve the problem.

4^ Solving Problems

A program stops responding

P RESS <Ctrl><ALT><DEL> — In the Close Program window, select the

program that is no longer responding. Then click the End Task button.

A solid blue screen appears

Turn the computer off— If the computer does not respond to a keystroke

or a proper shutdown (see

page 20), press the power button until the computer turns off. Press the power button again to restart the computer. The solid blue screen appears because you were not able to perform a proper Windows shutdown. ScanDisk will automatically run during the start-up process. Follow the instructions on the screen.

Internet Connection Problems

If you have a problem with your Dellnet account

R eview “Setting Up Dellnet” — See page 16.

R eview “Modem Problems” — See page 34.

Turn off call waiting (catch-phone)— See your telephone directory

for instructions on deactivating this feature. Then adjust the dial-up networking connection properties:

1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click the Modems icon.

3 In the Modems Properties window, click the Dialing Properties button.

: Ensure that To disable eall waiting, dial: is checked and then select the

proper code according to the information in your telephone directory.

5 Click the Apply button and then click the OK button. $ Close the Modems Properties window 7 Close the Control Panel window

Solving Problems | 41

E-Mail Problems

R EviEW "Sending and Receiving E-mail"— See page 17.

E nsure that you are connected to the Internet— With the

Outlook Express e-mail program open, click File. If Work Offline has a check next to it, click the check to remove it and connect to the Internet.

If Your Computer Gets Wet

CAUTION: Perform this procedure only after you are certain that it is safe to do so. If the computer is connected to an electrical outlet, Dell recommends that you turn off AC power at the circuit breaker

before attempting to remove the power cables from the electrical outlet. Use the utmost caution when removing wet cables from a live power source.

1 Turn off the computer (see page 20), disconnect the AC adapter from

the computer, and disconnect the AC adapter from the electrical outlet.

2 Turn off any attached peripherals and disconnect them from their

power sources and then from the computer.

4^ I Solving Problems

3 Ground yourself by touching one of the metal connectors on the back

of the computer.

4 Remove the modular bay device (see page 52) and any installed PC

Cards (see page 56), and put them in a safe place to dry. 5 Remove the battery (see page 54). 6 Wipe off each battery and put them in a safe place to dry. 7 Remove the hard drive (see page 64). 8 Remove the memory modules (see page 62). 9 Open the display, and place the computer right-side up across two

books or similar props to let air circulate all around it. Let the computer

dry for at least 24 hours in a dry area at room temperature.

NOTICE: Do not use artificial means to speed up the drying process.

CAUTION: To help prevent electrical shock, verify that the

computer is thoroughly dry before continuing with the remainder of

this procedure.

10 Ground yourself by touching one of the metal connectors on the back

of the computer.

11 Replace the memory modules, and the memory module cover and screw

(see page 62). 12 Replace the hard drive and screw (see page 64). 13 Replace the modular bay device (see page 52) and any PC Cards (see

e 56)

pag

14 Replace the battery (see page 54). 15 Turn on the computer.

If the computer does not turn on, or if you cannot identify the damaged components, call Dell for technical assistance (see page 76).

If You Drop or Damage Your Computer

1 Save and close any open files, exit any open application programs, and

shut down the computer (see

2 Disconnect the AC adapter from the computer, and disconnect the AC

adapter from the electrical outlet.

page 20).

3 Turn off any attached peripherals and disconnect them from their

power sources and then from the computer. 4 Remove and reinstall the battery. 5 Turn on the computer.

If the computer does not turn on, or if you cannot identify the damaged components, call Dell for technical assistance (see

page 76).

Solving Problems | 43

Resolving Other Technical Problems

G 0 TO THE Dell support website— Go to http://support.dell.com for

help with general usage, installation, and troubleshooting questions.

E-mail D ell— Go to http://support.dell.com and then click E-Mail Dell in

the Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours.

C all Dell— If you cannot solve your problem using the Dell support website

or e-mail service, call Dell for technical assistance (see

page 76).

Reinstalling Drivers and Utilities

NOTICE: The Dell support website, http://support.dell.com, and the System

Software CD provide approved drivers for Dell™ computers. If you install drivers

obtained from other sources, your computer might not work correctly.

To install drivers and utilities:

1 Insert the System Software CD into the CD or DVD drive.

ClHINT: You may need to

open more folders to find the

setup.exe file. For example, to

install the Windows 98 touch pad driver, double-click win98, double-click touchpad, double click english, and then double click setup.exe.

4^ I Solving Problems

2 Double-eliek the My Computer ieon on your desktop. 3 Double-eliek the ieon for your CD or DVD drive. 4 Double-eliek the folder for your operating system.

5 Double-eliek the folder for the driver you want to install. 6 Double-eliek the setup.exe file and follow the prompts.

For detailed information on installing speeifie drivers and utilities for your eomputer, see Dell’s support website at

http://support.dell.com.

Reinstalling Windows

Reinstalling Windows Me and Windows 98

NOTICE: The Dell Product RecoveryZH) provides options for reinstalling your Windows Me or Windows 98 Second Edition (S E) operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive. Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support

representative.

O NOTICE: To prevent conflicts with Windows Me or Windows 98, you must disable any virus protection software installed on your system before you reinstall Windows.

1 Turn on the computer and enter the system setup program as directed

by a Dell technical support representative.

2 In the system setup program Boot menu, change the boot sequence so

that the CD or DVD drive boots first as directed by a Dell technical support representative. Then place the Ddl Product Recovery CD in the

CD or DVD drive and close the drive tray. 3 Exit the system setup program. 4 At the Welcome window, click OK. 5 Double-click Refresh Windows OS. 6 Click OK. 7 Click OK again. 8 Remove the Dell Product Recovery CD from CD or DVD drive, and

click OK to restart your computer.

The Getting ready to run Windows for the first time window appears. 9 If the mouse tutorial starts, press <Esc> to exit and then press y.

10 Click the regional setting closest to where you live and click Next. 11 Click your keyboard layout and click Next. 12 In the User Information window, type your name and, if applicable,

company name, and then click Next.

The Name field must be completed; the Company Name field is

optional.

Solving Problems | 45

The License Agreement window appears. 13 Cliek I accept the Agreement, and then eliek Next. 14 Type the Windows produet key in the fields provided, and then eliek

Next.

The produet key is the bar eode number found on the Mierosoft

Windows label, whieh is loeated on the eomputer. 15 When the Start Wizard appears, eliek Finish.

The Enter Windows Password window appears. To eontinue without

ereating a Windows user name and password, eliek OK. Otherwise, type

your user name and password in the appropriate fields and then eliek

OK. 16 If the Date/Time Properties window appears, adjust the date and time

properties, eliek Apply, and then eliek OK.

Windows updates the system settings and restarts your eomputer. 17 If you ereated a Windows user name and password, type your password

and eliek OK.

NOTICE: Make sure that you reinstall the Intel Chip Set Update Utility driver

beforeyou reinstall any other drivers.

18 Reinstall the appropriate drivers (see page 44).

4^ Solving Problems

19 Reenable your virus proteetion software.

Reinstalling Windows 2000

1 Insert the Dell Products Recovery CD into the CD or DVD drive. 2 Shut down the eomputer (see page 19). 3 Turn on the eomputer. 4 Press any key when the Press any key to boot from CD

message appears on the sereen.

5 When the Windows 2000 Setup window appears, ensure that the To

setup Win2000 now, press ENTER option is highlighted. Then press

<Enter>.

6 Read the information in the License Agreement window, and then press

<F8> to eontinue.

7 When the Windows 2000 Professional Setup window appears, use the

arrow keys to seleet the Windows 2000 partition option that you want. To eontinue, press the key speeified in the partition option that you ehose.

8 When the Windows 2000 Professional Setup window reappears, use

the arrow keys to seleet the type of filing system that you want Windows 2000 to use, and then press <Enter>.

9 Press <Enter> again to restart your eomputer.

10 Cliek Next when the Weleome to the Windows 2000 Setup Wizard

window appears.

11 When the Regional Settings window appears, seleet the settings for

your loeale, and then eliek Next.

12 Enter your name and organization in the Personalize Your Software

window, and then eliek Next.

13 When prompted, enter the Windows produet key, whieh is printed on

the Mierosoft label on your eomputer. Then eliek Next.

14 When the Computer Name and Administrator Password window

appears, enter a name for your eomputer and a password, if desired. Then eliek Next.

15 Enter the date and time in the Date and Time Settings window, and

then eliek Next. Windows 2000 now begins to install its eomponents and eonfigure the

eomputer.

16 When the Completing the Windows 2000 Setup Wizard window

appears, remove the CD from the drive, and then eliek Finish. The eomputer automatieally restarts.

Recreating the Hibernate File

(Windows 98 Only)

When hibernate mode is aetivated, all system data is stored in the hibernate file on your hard drive. The hibernate file eannot be aeeessed by the Windows operating system or applieation programs.

ClHINT: Windows Me and Windows 2000 recreate the

hibernate file automatically.

Solving Problems | 47

ClHINT: Ifyou install

additional memory, you must delete the original hibernate

file before recreating a new

one.

You must recreate the hibernate file if you perform any of the following actions:

• Delete the hibernate file.

• Install a new hard drive.

• Reformat your hard drive.

• Install additional memory.

Boot (Restart) Your Computer With the Syst em S oftw are CD

1 Save and close any open files, exit any open application programs, and

shut down the computer.

2 If the computer is connected to a port replicator, undock it (see

page 58).

3 Turn on the computer. 4 Press <F2> when you see the Dell logo to access the system setup

program.

5 Press the right-arrow key to highlight Boot. 6 Press the down-arrow key to highlight a device, and then press <F5> or

<F6> to move the device up or down the list until they are in the

following sequence:

4^ I Solving Problems

— Floppy — CD ROM/DVD

— Internal Hard Drive 7 Insert the System Software CD into the CD or DVD drive. 8 Press <F10> to save your changes and exit the system setup program. 9 When the Setup Confirmation window appears, press <Enter> to

confirm the configuration changes and exit the system setup program.

10 After the computer restarts and loads the diagnostic utility, press the

down-arrow key to select Exit to MS-DOS and then press <Enter>.

Delete the Old Hibernate File

1 Boot your computer from the System Software CD as described the

preceding section.

2 At the R:\DIAGS prompt, type cd\ and press <Enter>. 3 At the R:\ prompt, type cd\utility and press <Enter>.

4 Type phdisk /delete /file and press <Enter>. 5 Follow the instmetions on your sereen to delete the hibernate file.

Create the Hibernate File

1 Boot your eomputer from the System Software CD as deseribed the

preeeding seetion, and then exit to MS-DOS. 2 At the R:\DIAGS prompt, type cd\ and then press <Enter>. 3 At the R:\ prompt, type cd\win98\utility and press <Enter>.

4 Type phdisk /create /file and press <Enter>. 5 Follow the instruetions on your sereen to ereate the hibernate file. 6 At the R:\WIN98\UTILITY prompt, type phdisk /info and press

<Enter>.

7 When the Dell logo appears on your sereen, remove the System

Software CD from the CD or DVD drive.

8 Enable hibernate support in Windows 98.

ClHINT: You must type a space between phdisk and

/delete and /file.

B^HINT: You must type a space between phdisk and

/create and /file.

Enable Hibernate Support

1 Cliek the Start button, point to Settings, and eliek Control Panel. 2 Double-eliek the Power Management ieon. 3 Cliek the Hibernate tab. 4 Ensure that Enable hibernate support is seleeted and eliek Apply. 5 Cliek OK to elose the Control Panel window.

Solving Problems | 49

5^ Solving Problems

SECTION 5

Adding Parts

Using the Modular Bay Installing a Battery Docking the Computer Adding Memory Replacing a Hard Drive

Using the Modular Bay

Dell ships your computer with a CD drive (or an optional DVD drive) installed in the modular bay. The modular bay also supports the following devices:

• CD drive

• CD-RW drive

• DVD drive

• Zip drive

• Floppy drive

• Second battery

O NOTICE: To prevent irreparable damage to the docking connector, do not

remove or replace devices while the computer is connected to a port replicator.

Swapping Devices While the Computer Is Turned Off

1 Save and close any open files, exit any open application programs, and

shut down the computer (see page 20).

2 If the computer is connected to a port replicator, undock it (see

page 58).

3 Close the display and turn the computer over.

5^ I Adding Parts

4 Slide and hold the latch release and pull the module out.

NOTICE: To prevent damage, place devices in a travel case when they are not

inserted in the computer. Store devices in a dry, safe place, and avoid placing heavy

objects on top of them.

bottom of computer

O NOTICE: Insert the device before you dock and turn on the computer.

5 Insert the new deviee and push it until you hear a eliek. 6 Turn on the eomputer.

Swapping Devices While the Computer Is Turned On

O NOTICE: To prevent irreparable damage to the docking connector, do not

remove or replace devices while the computer is connected to a port replicator.

Adding Parts | 53

In Microsoft Windows 98 or Windows Me

1 Right-click the Softex BayManager icon on the Microsoft Windows

taskbar. 2 Click Remove/Swap. 3 Close the display and turn the computer over. 4 Slide and hold the latch release and pull the module out. 5 Insert the new device and push it until you hear the latch replease click. 6 Click OK.

In Microsoft Windows 2000

1 Double-click the Unplug or Eject Hardware icon on the Microsoft

Windows taskbar. 2 Click the device you want to eject and then click Stop. 3 Click OK to prepare the device and activate standby mode.

^IhINT: Wait for the

computer to enter standby mode before removing the device. The computer is in standby mode when the power light flashes.

^HINT: You can also install

a second battery in the modular bay (see page 54).

4 Close the display and turn the computer over. 5 Slide and hold the latch release and pull the device out. 6 Insert the new device and push it until you hear a click. 7 Press the power button to resume from standby. 8 Type in your password to unlock your computer. 9 When Windows resumes and recognizes the new device, click Close.

Installing a Battery

Kf NOTICE: Your battery is designed to work only with Dell Inspiron 5000 series

computers. Using other batteries may damage your computer.

1 Save and close any open files, exit any open application programs, and

shut down the computer (see 2 If the computer is attached (docked) to a port replicator, undock it (see

page 58).

page 20).

5^ I Adding Parts

NOTICE: To avoid data loss, do not replace a battery while the computer is

turned on unless the computer is connected to an electrical outlet or a second battery

is installed.

3 If the modular bay contains a battery, go to step 5. If the only battery in

the computer is in the battery bay, continue to step D.

4 Connect the computer to an electrical outlet and then preserve your

data in one of the following ways:

— Press <FnxEsc> to activate the standby mode. Then shut down

the computer.

— Press <Fn><a> (or <Fn> <@> on a French keyboard) to

activate hibernate mode. When the power light turns off, continue

to step 5. 5 Close the display and turn the computer over. 6 Slide the battery bay latch with one hand, and pull the battery out of

the bay with the other hand.

Installing a Second Battery in the Modular Bay

O NOTICE: To avoid data loss, do not replace a battery in the modular bay while the computer is turned on unless the computer is connected to an electrical outlet or a battery is already installed in the battery bay.

1 Save and close any open files, exit any open application programs, and

shut down the computer (see page 20). 2 If the computer is docked, undock it (see page 58). 3 Close the computer display and turn the computer over. 4 Slide and hold the modular bay latch to release the device in the

modular bay, and pull the device out of the bay with the other hand. 5 Slide the new battery firmly into the modular bay until it clicks.

You should hear a click when the battery is fully seated. 6 Press the power button to resume normal operation.

Adding Parts | 55

PC Cards

Installation

1 Hold the card with its orientation symbol pointing into the slot and the

top side of the card facing up.

^IhINT: If you encounter too

much resistance when you insert the card, do not force the card. Check the card's orientation, and try again.

^HINT: If you receive a

BIOS upgrade floppy disk with

your port replicator, use the

disk to upgrade your computer before you use the port replicator.

2 Insert the card into the slot, and press in firmly until the card is

completely seated in the internal PC Card connector.

Removal

1 Press the eject button. 2 When the button slides out, press it again to release the card. 3 Cently remove the card. 4 Press the eject button again until it is flush with the computer casing.

Docking the Computer

You dock your computer when you connect it to a port replicator. The port replicator integrates your computer into a desktop environment.

The advanced port replicator (APR) includes a network interface controller

(NIC) to connect your computer to a network. Before you connect your

computer to an APR, perform the operating system setup.

Connecting to a Port Replicator

1 Save and close any open files, exit any open application programs, and

shut down the computer (see page 20).

5^ Adding -arts

2 Connect the AC adapter to the connector on the port replicator and

plug the AC power cable into an electrical outlet.

3 Place the computer on the port replicator platform with the back of the

computer facing the docking connector.

computer

docking connector

4 Position your fingers on the platform grips, and push the computer

forward with your thumbs until the docking connectors are fully

engaged.

5 Turn on the computer.

O NOTICE: Do not lift the computer while it is docked, or you will damage the

docking connector.

^HINT: The video resolution defaults to 640 x 480 when you

insert the computer into the

port replicator. See the Tell Me

How help file for information

on how to change the display

resolution.

Adding -arts | 57

Detaching (Undocking) From a Port Replicator

1 Save and close any open files, exit any open application programs, and

shut down the computer (see page 20).

2 Pull both release handles on the sides of the port replicator.

Connecting External Devices to a Port Replicator

The connectors on the back of the port replicator duplicate the primary connectors on the back and sides of your computer.

1 Attach external devices to the appropriate connectors on the back of

the port replicator. See page 59 for a description of each connector.

5^ I Adding Parts

V NOTICE: Befo re attaching any cables, verify that the connector pins are

aligned correctly to avoid damaging the connectors.

monitor connector

parallel port connector

serial port connector

—

keyboard connector

PS/2 mouse connector

AC adapter connector

2 If the cable connector from the external device has thumbscrews,

tighten them for a proper connection. 3 Connect the external devices to an electrical outlet, if applicable.

Connectors on a Port Replicator

The following table shows the icons for each of the connectors on the back of the port replicator and indicates the type of external device(s) that you can attach to each connector.

TV-out S-video connector

dual USB connector

NIC connector (APR only)

line-in connector microphone connector

line-out connector

Connector Icons

External Devices

Connect the AC adapter that came with the port replicator. Connect a PS/2-style mouse.

Connect a PS/2-style keyboard or numeric keypad.

Adding Parts | 59

Connector Icons

External Devices

lOIOI

lOl

Jm5

SPDIF

Connect a serial device, such as a serial mouse or digital camera.

Connect a parallel device, such as a printer.

Connect a monitor.

Connect a television.

Connect one or two USB devices, such as a USB mouse.

Connect a network interface cable (APR only). The yellow indicator lights up when connected to a 100-Mbps network.

The green indicator flashes when data is being transferred. Connect external speakers or home audio equipment to the

Sony Phillips Digital Interface (SPDIF) audio output

connector.

HINT: No softwa re solution exists for the SPDIF port on this

computer. See support.dell.com for updates.

Connect headphones or a speaker.

6^ Adding Parts

((4

Connect a record/playback audio device, such as a cassette player, CD player, or VCR.

Connect a microphone.

Buttons and Indicators

Button

Power button

Undock button

Function

The power button is set to turn your eomputer on and off. Pressing this button is the equivalent of pressing your eomputer’s power button.

The undoek button aetivates standby mode on the eomputer. When you press the port replieator’s undoek button to undoek the eomputer, you must open the display and press the power button on the eomputer to resume operation.

O NOTICE: Do not use the undock button to remove the computer

from the port replicator unless you have a battery installed.

Adding Parts | 61

Button Function

Status lights The left light turns on when the eomputer is attaehed to the

port replieator and is turned on. The eenter light turns on when you press the undoek button,

or when the eomputer is plaeed in standby mode. The right light turns on when the port replieator is eonneeted

to an eleetrieal outlet.

Adding Memory

^IhINT: Memory modules

purchased from Dell are covered under your computer

You ean inerease your eomputer memory by installing memory modules on the system board. See page 68 for information on the type of memory supported by your eomputer.

Your eomputer has two memory module soekets. All Dell memory modules

(exeept the 192-MB eapaeity module) ean be installed in either soeket.

V NOTICE: The 192-MB memory modules are socket-specific. Before installing

a 192-MB memory module, refer to the markings on the memory module to determine which socket accepts the module.

CAUTION: Before working inside your computer, read the “Safety

Instructions" at the front of this guide (see

O NOTICE: Do not install or remove a memory module when the computer is

turned on, in standby mode, or in hibernate mode.

page 5).

1 Save and elose any open files, exit any open applieation programs, and

shut down the eomputer.

2 Remove all installed batteries and any external deviees, and diseonneet

the AC adapter eable from the eomputer.

3 Ground yourself by touehing a metal eonneetor on the baek of the

eomputer.

6^ I Adding -arts

4 Turn the computer over, remove the screws, and lift up the memory

module cover.

bottom of computer

V NOTICE: To prevent damage to the computer, do not use tools to spread the inner metal tabs of the socket when you are installing or removing a memory module.

5 To remove a memory module, use your fingernails to carefully spread

apart the securing clip slightly to disengage the module from the socket

(the module should pop up). Then lift the memory module away from

the socket.

Adding Parts | 63

6 Insert the memory module:

a Align the noteh in the module with the slot in the eenter of the

soeket.

b Press the module firmly into the soeket and pivot it down until it

elieks.

memory module

7 Replaee the eover and serews. 8 Reinsert the battery, or attaeh the AC adapter to your eomputer and an

eleetrieal outlet.

^¡¡HINT: If the memory

module is not installed properly,

the computer will not boot. No

error message indicates this

failure.

^IhINT: Dell neither

guarantees compatibility nor provides support for hard drives

from sources other than Dell.

6^ I Adding -arts

9 Turn on the eomputer.

10 If your eomputer uses Windows 98, delete and reereate the hibernate

(save-to-disk suspend) file on your hard drive to aeeommodate the new

memory (see page 47).

Replacing a Hard Drive

V NOTICE: Hard drives are extremely fragile and must be handled carefully.

Even a slight bump can damage the drive.

CAUTION: If you remove the hard drive from the computer when

the drive is hot, Ao not touch the metal housing of the hard drive.

V NOTICE: To prevent data loss, turn off your computer before removing or

installing a hard drive. Do not remove the hard drive while the computer is in

standby mode or hibernate mode, or if the power light is lit.

1 Save and close any open files, exit any open application programs, and

shut down the computer.

2 Remove all installed batteries and disconnect the AC adapter cable and

any external devices from the computer.

3 Turn the computer over, and remove the hard drive screw.

bottom of computer

HINT: You need the

Microsoft Windows Installation

CD to install Windows operating system. You also need the System Software CD to

install the device drivers and

utilities on the new hard drive.

NOTICE: When the hard drive is not in the computer, protect the drive from

exposure to static electricity by storing it in protective antistatic packaging.

4 Slide the hard drive out of the computer. 5 Remove the new drive from its packaging.

Save the original packaging to use when storing or shipping the hard drive.

6 Slide the new drive into the computer.

V NOTICE: Do not force the drive into the computer. If you experience some

resistance, use firm and even pressure to slide the drive into place.

Adding Parts | 65

7 Replace and tighten the screw you removed in step 5. 8 Install the Dell-provided operating system, the drivers, and the utilities

(see page 44).

Returning a Hard Drive to Dell

Return your old hard drive to Dell in its original foam packaging. Otherwise, the hard drive may be damaged in transit.

6^ Adding Parts

SECTION 4

Appendix

Specifications Standard Settings Contacting Dell Regulatory Information Warranty and Return Policy Information

Specifications

Microprocessor

Microprocessor type LI cache L2 cache Math coprocessor

System Information

System chip set Data bus width DRAM bus width Microprocessor address bus width Flash EPROM

PC Card

PCI controller

PC Card connectors

Cards supported PC Card connector size Data width (maximum)

Intel® mobile microprocessor 32 KB (internal)

128- or 256-KB (integrated) SRAM

internal to microprocessor

Intel mobile 440BX AGP 64 bits 64 bits 32 bits 4 Mb

Texas Instruments PCI 1225 CardBus controller

two (supports two Type I or Type II cards or one Type III card)

3.3 V and 5 V 68 pins 32 bits

6^ I Appendix

Memory

Architecture

Memory capacities Minimum memory Maximum memory Frequency

Ports and Connectors

Serial Parallel

Video Audio

TV-out

PS/2 keyboard/mouse USB Infrared Expansion/docking

SDRAM 32, 64, 128, 192, and 256 MB 64 MB (non-ECC) 512 MB (non-ECC) 100 MHz

9-pin connector; 16550C-compatible 25-hole connector; bidirectional, normal,

PS/2, EPP 1.9, or ECP

15-hole connector

three connectors for microphone-in, lineout, and line-in

5- video (composite video supported with adapter cable)

6- pin mini-DlN connector one 4-pin USB-compliant connectors IrDA 1.1 sensor 240-pin connector

Video

Video type Video controller Video memory

LCD interface

TV support

64-bit (128-bit hardware-accelerated) AGP 8- or 16-MB ATl M3 AGP 8- or 16-MB, 125-MHz SDRAM LVDS NTSC or PAL in S-video and composite

modes

Appendix I 69

Audio

Audio type

Audio controller Conversion

FM music Interfaces:

Internal External

Internal speaker amplifier External microphone input voltage

range Line/audio input voltage

range Volume controls

Display

%yp Response time (typical* Operating angle Dot pitch Power consumption Controls

Sound Blaster Pro-compatible voice and music functions, HRTF 3D positional audio, hardware wavetable

ESS Technology Maestro-2E

16-bit (stereo analog-to-digital and digital

to-analog* 20 voice, 72 operator

PCI bus, microphone, dual stereo speakers microphone-in, line-out, line-in

1.0-W stereo (0.5 W per speaker*

280 mV peak to peak

2.8 V peak to peak keyboard commands, volume buttons,

application program menus

Active-matrix color TFT 80 ms 0° (closed* to 140°

0.264 mm

3.9 W brightness can be controlled through key

combinations

7^ Appendix

Keyboard

Number of keys

Key travel Key spacing Layout

Touch Pad

Interface X/Y position resolution

(graphics table mode)

Size:

Thickness Width Height

Weight

Power:

Supply voltage Supply current

87 (U.S. and Canada); 88 (Europe); 90(Japan)

3.0 ± 0.5 mm (0.12 ± 0.02 inch)

19.1 mm (0.75 inch)

QWERTY/AZERTY/Kanji

PS/2 compatible

20 points/mm (500 points/inch)

4.65 mm (0.18 inch) at highest component 64-mm (2.52-inch) sensor-active area

47.0-mm (1.85-inch) rectangle with 0.5-mm (0.02-inch) tabs

15 g (0.52 ounce) ± 0.5 g (0.001 ounce)

5 V ± 10L 4 mA (maximum operating current)

Appendix I 71

Battery

Type Dimensions:

Depth Height Width Weight

Voltage Charge time (approximate)'

Computer on Computer off

Operating time (approximate):

Life span (approximate) Temperature range:

Charge Diseharge Storage

lithium ion

148.2 mm (5.83 inches)

23.8 mm (0.94 inch)

116.2 mm (4.58 inches)

0.43 to 0.46 kg (0.98 to 1.01lb)

11.1 VDC

3 hours 2 hours 2 to 3 hours with a single battery, 4 to 6

hours with an additional battery installed in the modular bay

350 discharge/charge cycles

5° to 35°C (41° to 95°F) 5° to 35°C (41°F to 95°F)

-20° to 50°C (-4° to 122°F)

12 \ Appendix

AC Adapter

Input voltage 100 to 240 VAC Input current (maximum) 1.5 at 90 VAC, full load Input frequency 50 to 60 Hz Output current 3.5 A (continuous) Output power 70 W Rated output voltage 20 VDC Dimensions:

Height Width Depth Weight (with cables)

30 mm (1.2 inches)

62.0 mm (2.4 inches) 110 mm (4.3 inches)

0.32 kg (0.71 lb)

Temperature range:

Operating

Storage

0° to 40°C (32°F to 104°F)

-20° to 65°C (-4°F to 149°F)

Appendix I 73

Environmental

Temperature:

Operating

Storage Relative humidity Maximum vibration:

Operating

Storage

Maximum shock:

Operating

Storage

Altitude:

Operating

Storage

5° to 35°C (41° to 95°F)

-20° to 50°C (-4° to 122°F) 10% to 90L (noncondensing)

0.9 GRMS using a random-vibration

spectrum that simulates shipment by air

1.3 GRMS using a random-vibration

spectrum that simulates shipment by truck

1.52 m/sec (60 inches/sec) (less than or

equal to a pulse width of 2 ms)

2.03 m/sec (80 inches/sec) (less than or

equal to a pulse width of 2 ms)

0 to 3048 m (0 to 10,000 ft) 0 to 12,192 m (0 to 40,000 ft)

7^ I Appendix

Standard Settings

The system setup program eontains the standard settings for your eomputer.

V NOTICE: Uni ess you are an expert computer user, don't change the settings

for this program. Certain changes might make your computer work incorrectly.

System Setup Screens

The system setup sereens are organized into the following seetions:

• The menu bar at the top provides aeeess to the main program sereens: — Main provides settings for the basie eomputer eonfiguration.

— System Devices provides detailed settings for some computer

features.

— Security provides indications and settings for user and setup

passwords.

— Power provides options for customizing your computer’s power

settings. — Boot provides information about how the computer starts. — Exit provides selections for saving and loading the program

settings.

• The left side lists configuration options and their settings for the hardware installed in your computer.

You can change settings enclosed in brackets, but not those that are grayed out. Options identified by an arrowhead (>) provide access to submenus.

See the following figure for an example of the Main screen of the program.

PhoenixBIOS Setup Utility

Main

System Time System Date:

Floppy Drive: Hard Disk:

Quiet Boot: Video Display Device: Television Port: Television Type:

Visit our WebSite http: : //www.dell.com

System Devices Security Power Boot Exit

[00:06:57]

[11/09/99]

Enabled 4871MB

[Enabled] [Simul] [Enabled] [NTSC]

^HINT: To see information about a specific item, highlight the item and refer to the

Item Specific Heip area on the

screen.

Item Specific

F1 Help ESC Exit

Select

Item

F5/F6 Change Values Enter Select >- Sub-Menu

F9 Setup Defaults F10 Save and Exit

Appendix I 75

^IhINT: External USB

keyboards only function when Windows is running.

Viewing Settings

1 Turn on (or restart) your computer. 2 When the blue Dell logo appears, press <Del> immediately.

If you wait too long and the operating system logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.

Contacting Dell

^^HINT: Toll-free numbers

are for use within the country

for which they are listed.

Country (City)

International Access Code

Country Code City Code

Australia (Sydney) International Access Code: 0011 Country Code: 61 City Code: 2

Austria (Vienna) International Access Code: 900 Country Code: 43 City Code: 1

When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following tables. If you need assistance in determining which codes to use, contact a local or an international operator.

Contact Numbers and Addresses

Area Codes, Department Name or Service Area

Home and Small Business..................................................... 1-300-65-55-33

Covernment and Business

Preferred Accounts Division (PAD)..........................toll free

Customer Care...........................................................toll free

Corporate Sales..........................................................toll free

Transaction Sales.......................................................toll free

Fax.............................................................................toll free

Home/Small Business Sales

Home/Small Business Fax........................................................01 795 67605

Home/Small Business Customer Care......................................01 795 67603

Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support

Preferred Accounts/Corporate Technical Support.........................0660 8779

Switchboard.................................................................................01 491 04 0

Website: http://support.euro.dell.eom E-mail: tech_support_germany@dell.com

.........................................

...................................................

..............................

................................

Local Numbers, and

Toll-Free Numbers

toll free

1-800-633-559 1-800-060-889 1-800-819-339 1-800-808-385 1-800-808-312 1-800-818-341

01 795 567602

0660 8056

01 795 67604

7^ Appendix

Country (City) International Access Code Country Code City Code

Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2

Brazil International Access Code: 0021 Country Code: 55 City Code: 51 Brunei Country Code: 673

Canada (North York, Ontario) International Access Code: 011

Chile (Santiago) Country Code: 56 City Code: 2

Department Name or

Service Area

Local Numbers, and

Area Codes,

Toll-Free Numbers

Technical Support.......................................................................02 481 92 88

Customer Care............................................................................02 481 91 19

Home/Small Business Sales

.........................................

toll free: 0800 16884

Corporate Sales...........................................................................02 481 91 00

Fax..............................................................................................02 481 92 99

Switchboard................................................................................02 481 91 00

Website: http://support.euro.dell.com E-mail: tech

Customer Support, Technical Support

be@dell.com

.....................................

0800 90 3355

Sales..........................................................................................0800 90 3366

Website: http://www.dell.com/br

Customer Technical Support (Penang, Malaysia). Customer Service (Penang, Malaysia) Transaction Sales (Penang, Malaysia)

Automated Order-Status System

....................

.....................

.............................

toll free

AutoTech (Automated technical support)................toll free

Customer Care (From outside Toronto)

..................

toll free

Customer Care (From within Toronto)................................

Customer Technical Support

Sales (Direct Sales—from outside Toronto)

...................................

...........

toll free

Sales (Direct Sales—from within Toronto).........................

.633 4966 .633 4949 .633 4955

1-800-433-9014 1-800-247-9362 1-800-387-5759

....416 758-2400

1-800-847-4096 1-800-387-5752

....416 758-2200

Sales (Federal government,

education, and medical)

Sales (Major Accounts)

TechFax

...................................................................

...........................................

toll free

1-800-567-7542 1-800-387-5755 1-800-950-1329

Sales, Customer Support, and Technical Support toll free: 1230-020-4823

Appendix I 77

Country (City)

International Access Code

Country Code City Code

China (Xiamen) Country Code: 86 City Code: 592

Czech Republic (Prague) International Access Code: 00 Country Code: 420 City Code: 2

Denmark (Horsholm) International Access Code: 009 Country Code: 45

Finland (Helsinki) International Access Code: 990 Country Code: 358 City Code: 9

Department Name or Local Numbers, and

Area Codes,

Service Area Toll-Free Numbers

Technical Support......................................................toll free: 800 858 2437

Customer Experience Home and Small Business Preferred Accounts Division

................................................

.........................................

.....................................

toll free: 800 858 2060 toll free: 800 858 2222 toll free: 800 858 2062

Large Corporate Accounts.........................................toll free: 800 858 2999

Technical Support...................................................................02 22 83 27 27

Customer Care........................................................................02 22 83 27 11

Fax..........................................................................................02 22 83 27 14

TechFax.................................................................................. 02 22 83 27 28

Switchboard............................................................................02 22 83 27 11

Website: http://support.euro.dell.com E-mail: czech

dell@dell.com

Technical Support...........................................................................45170182

Relational Customer Care Home/Small Business Customer Care

..............................................................

...........................................

45170184

32875505

Switchboard....................................................................................45170100

Fax Technical Support (Upplands Vasby, Sweden).....................859005594

Fax Switchboard.............................................................................45170117

Website: http://support.euro.dell.com E-mail: den

support@dell.com

Technical Support....................................................................09 253 313 60

Technical Support Fax.............................................................09 253 313 81

Relational Customer Care

.......................................................

09 253 313 38

Home/Small Business Customer Care.....................................09 693 791 94

Fax...........................................................................................09 253 313 99

Switchboard.............................................................................09 253 313 00

Website: http://support.euro.dell.com E-mail: fin support@dell.com

7^ I Appendix

Country (City) International Access Code Country Code City Code

France (Paris/Montpellier) International Access Code: 00 Country Code: 33 City Code: (1) (4)

Germany (Langen) International Access Code: 00 Country Code: 49 City Code: 6103

Hong Kong International Access Code: 001 Country Code: 852

Ireland (Bray) International Access Code: 16 Country Code: 353 City Code: 1

Department Name or Local Numbers, and

Service Area Toll-Free Numbers

Area Codes,

Technical Support.....................................................................0803 387 270

Customer Care (Paris) Customer Care (Montpellier)

............................................................

...................................................

01 55 94 75 75

0825 823 833

Fax (Montpellier).....................................................................04 67 06 60 01

Switchboard (Paris)..................................................................01 55 94 71 00

Switchboard (Montpellier).......................................................04 67 06 60 00

Website: http://support.euro.dell.com E-mail:

web_fr_tech@dell.com

Technical Support Technical Support Fax

.................................................................................

..........................................................................

06103 766-7200

06103 766-9222

Home/Small Business Customer Care................................. 0180-5-224400

Clobal Segment Customer Care............................................................06103 766-9570

Preferred Accounts Customer Care.......................................................06103 766-9420

Large Accounts Customer Care

............................................................

06103 766-9560

Public Accounts Customer Care...........................................................06103 766-9555

Switchboard.......................................................................................... 06103 766-7000

Website: http://support.euro.dell.com E-mail:

tech_support_germany@dell.com

Technical Support........................................................toll free: 800 96 4107

Customer Service (Penang, Malaysia)......................................................633 4949

Transaction Sales

.........................................................

toll free: 800 96 4109

Corporate Sales............................................................toll free: 800 96 4108

Technical Support

................................................................

1-850-543-543

Customer Care...........................................................................01 204 4026

Sales..................................................................................... 1-850-235-235

SalesFax

....................................................................................

01 286 2020

Fax.............................................................................................01 286 6848

TechFax.....................................................................................01 204 4708

Switchboard.............................................................................. 01 286 0500

Website: http://support.euro.dell.com E-mail: dell_direct_support@dell.com

Appendix I 79

Country (City)

International Access Code

Country Code City Code

Italy (Milan) International Access Code: 00 Country Code: 39 City Code: 2

Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44

Korea (Seoul) International Access Code: 001 Country Code: 82 City Code: 2

Latin America

Department Name or Local Numbers, and Service Area Toll-Free Numbers

Technical Support

.........................................................................................

Area Codes,

2 57782.690

Customer Care.............................................................................................. 2 57782.555

Sales..............................................................................................................2 57782.411

Fax...............................................................................................2 57503530

Switchboard....................................................................................2 57782.1

Website: http://support.euro.dell.com E-mail: support_italy@dell.com

Technical Support (Dimension™ and Inspiron™) ..toll free: 0120-1982-56

or........................................................................................... 0088-25-3355

Customer Care...........................................................................................044 556-4240

Home and Small Business Croup Sales Preferred Accounts Division Sales Large Corporate Accounts

........................................................................

....................................................

...........................................................

044 556-3344 044 556-3433 044 556-3430

Faxbox Service...................................................................... 03-5972-5840

Switchboard.............................................................................................. 044 556-4300

Website: http://support.jp.dell.com

Technical Support......................................................toll free: 080-200-3800

Sales...........................................................................toll free: 080-200-3777

Customer Service (Seoul, Korea)

................................................

2194-6220

Customer Service (Penang, Malaysia)................................... 604-633-4949

Fax............................................................................................... 2194-6202

Switchboard.................................................................................2194-6000

Customer Technical Support (Austin, Texas, U.S.A.)..............................512 728-4093

Customer Service (Austin, Texas, U.S.A.)

...............................................

512 728-3619

Fax (Technical Support and Customer Service)

(Austin, Texas, U.S.A.)............................................................................ 512 728-3883

Sales (Austin, Texas, U.S.A.) SalesFax (Austin, Texas, U.S.A.)

...................................................................

.............................................................

512 728-4397 512 728-4600

.......................................................................................................728-3772

8^ Appendix

Country (City) International Access Code Country Code City Code

Luxembourg International Access Code: 00 Country Code: 352

Macau Country Code: 853

Malaysia (Penang) International Access Code: 00 Country Code: 60 City Code: 4 Mexico (Colonia Granada) International Access Code: 95 Country Code: 52 City Code: 5

Netberlands (Amsterdam) International Access Code: 00 Country Code: 31 City Code: 20

Department Name or Local Numbers, and

Service Area Toll-Free Numbers

Technical Support (Brussels, Belgium) Home/Small Business Sales (Brussels, Belgium)

.....................................

.........

toll free: 080016884

Area Codes,

02 481 92 88

Corporate Sales (Brussels, Belgium).........................................02 481 91 00

Customer Care (Brussels, Belgium) Fax (Brussels, Belgium)

............................................................

Switchboard (Brussels, Belgium)

..........................................

..............................................

02 481 91 19 02 481 92 99

02 481 91 00 Website: bttp://support.euro.dell.com E-mail:

tech_be@dell.com

Technical Support.............................................................toll free: 0800 582

Customer Service (Penang, Malaysia)

............................................

633 4949

Transaction Sales..............................................................toll free: 0800 581

Technical Support.....................................................toll free: 1 800 888 298

Customer Service

.......................................................................

04 633 4949

Transaction Sales.....................................................toll free: 1 800 888 202

Corporate Sales........................................................toll free: 1 800 888 213

Automated Order-Status System (Austin, Texas, U.S.A.)

......

512 728-0685

AutoTech (Automated technical support)

(Austin, Texas, U.S.A.)

............................................................................

512 728-0686

Customer Technical Support.....................................................................525 228-7870

Sales..........................................................................................................525 228-7811

..................................................................................toll free: 91-800-900-37

..................................................................................toll free: 91-800-904-49

Customer Service......................................................................................525 228-7878

Main.......................................................................................................... 525 228-7800

Technical Support.....................................................................020 581 8838

Customer Care Home/Small Business Sales Home/Small Business Sales Fax

..........................................................................

...........................................

toll free: 0800-0663

..............................................

020 581 8740

020 682 7171

Corporate Sales.........................................................................020 581 8818

Corporate Sales Fax..................................................................020 686 8003

Fax...........................................................................................020 686 8003

Switchboard.............................................................................020 581 8818

Website: bttp://support.euro.dell.com E-mail: tech nl@dell.com

Appendix I 81

Country (City)

International Access Code

Country Code City Code

New Zealand International Access Code: 00 Country Code: 64

Norway (Lysaker) International Access Code: 095 Country Code: 47

Poland (Warsaw) International Access Code: 011 Country Code: 48 City Code: 22

Singapore (Singapore) International Access Code: 005 Country Code: 65

South Africa (Johannesburg) International Access Code: 09/091 Country Code: 27 City Code: 11

Southeast Asian and Pacific Countries

Department Name or Local Numbers, and

Area Codes,

Service Area Toll-Free Numbers

Home and Small Business........................................................0800 446 255

Covernment and Business

........................................................

0800 444 617

Sales..........................................................................................0800 441 567

Fax............................................................................................0800 441 566

Technical Support..........................................................................671 16882

Relational Customer Care Home/Small Business Customer Care

.............................................................

...........................................

671 17514

23162298

Switchboard...................................................................................671 16800

Fax Technical Support (Upplands Vasby, Sweden*

....................

590 05 594

Fax Switchboard............................................................................671 16865

Website: http://support.euro.dell.com E-mail: nor

support@dell.com

Technical Support......................................................................22 60 61 999

Customer Care...........................................................................22 60 61 999

Sales

..........................................................................................

22 60 61 999

Fax.............................................................................................22 60 61 998

Switchboard............................................................................... 22 60 61 999

Website: http://support.euro.dell.com E-mail: pl support@dell.com

Technical Support......................................................toll free: 800 6011 051

Customer Service (Penang, Malaysia*.......................................04 633 4949

Transaction Sales.......................................................toll free: 800 6011 054

Corporate Sales..........................................................toll free: 800 6011 053

Technical Support.....................................................................011 709 7710

Customer Care..........................................................................011 709 7710

Sales..........................................................................................011 706 7700

Fax............................................................................................011 709 0495

Switchboard..............................................................................011 709 7700

Website: http://support.euro.dell.com E-mail: dell za

support@dell.com

Customer Technical Support, Customer Service, and Sales (Penang, Malaysia*

.................................................

60 4 633 4810

8^ I Appendix

Country (City) International Access Code Country Code City Code

Spain (Madrid) International Access Code: 07 Country Code: 34 City Code: 91

Sweden (Upplands Vasby) International Access Code: 009 Country Code: 46 City Code: 8

Switzerland (Geneva) International Access Code: 00 Country Code: 41 City Code: 22

Taiwan International Access Code: 002 Country Code: 886

Thailand International Access Code: 001 Country Code: 66

Department Name or Local Numbers, and

Service Area Toll-Free Numbers

Area Codes,

Technical Support...............................................................................902 100 130

Corporate Customer Care...................................................................902 118 546

Home/Small Business Customer Care

......................................

902 118 540

Corporate Sales..................................................................................902 100 185

Home/Small Business Sales...............................................................902 118 541

Switchboard...............................................................................91 722 92 00

Website: http://support.euro.dell.com E-mail:

es_support@dell.com

Technical Support Relational Customer Care Home/Small Business Customer Care Fax Technical Support

....................................................................

........................................................

.....................................

.............................................................

08 590 05 199 08 590 05 642 08 587 70 527 08 590 05 594

Sales.........................................................................................08 590 05 185

Website: http://support.euro.dell.com E-mail: swe_support@dell.com

Technical Support......................................................................0844 811 411

Customer Care...........................................................................0848 802 802

Fax............................................................................................022 799 01 90

Switchboard

.............................................................................

022 799 01 01 Website: http://support.euro.dell.com E-mail: swisstech@dell.com

Technical Support Technical Support (servers) Transaction Sales Corporate Sales

......................................................

.......................................

..................................

.....................................

toll free: 0080 651 228/0800 33 556 toll free: 0080 651 227/0800 33 555

toll free: 0080 60 1255 toll free: 0080 60 1256

Technical Support........................................................toll free: 0880 060 07

Customer Support (Penang, Malaysia)............................................633 4949

Sales.............................................................................toll free: 0880 060 09

Appendix I 83

Country (City)

International Access Code

Country Code City Code

U.K. (Bracknell) International Access Code: 010 Country Code: 44 City Code: 1344

Department Name or Local Numbers, and Service Area Toll-Free Numbers

Technical Support

..................................................................

Area Codes,

0870 908 0800

Clobal Accounts Customer Care............................................01344 723186

Corporate Customer Care.......................................................01344 723185

Preferred Accounts (555-5000 employees)

Customer Care........................................................................01344 723196

Central Covernment Customer Care

......................................

01344 723193

Local Covernment Customer Care.........................................01344 723194

Home/Small Business Sales...................................................0870 907 4000

Corporate/Public Sector Sales................................................01344 860456

AutoFax..................................................................................0870 908 0510

Website: http://support.euro.dell.com E-mail: dell_direct_support@dell.com

8^ I Appendix

Country (City) International Access Code Country Code City Code

U.S.A. (Austin, Texas) International Access Code: Oil Country Code: l

Department Name or

Service Area Automated Order-Status System

...........................

AutoTech (Automated technical support)

.............

toll free: 1-8OO-433-9O14 toll free: 1-8OO-247-9362

Area Codes,

Local Numbers, and

Toll-Free Numbers

Dell Home and Small Business Croup: Customer Technical Support

(Return Material Authorization Numbers)

...........

toll free: 1-8OO-624-9896

Customer Technical Support

(Home sales purchased via

http://www.dell.com)

.............................................

toll free: 1-877-576-3355

Customer Service

(Credit Return Authorization Numbers)

.................

toll free: 1-8OO-624-9897

National Accounts (systems purchased by established Dell national accounts [have your account number handy], medical institutions, or value-added resellers [VARs]):

Customer Service and Technical Support

(Return Material Authorization Numbers)

...........

toll free: 1-8OO-822-8965

Public Americas International (systems purchased by governmental agen cies [local, state, or federal] or educational institutions):

Customer Service and Technical Support

(Return Material Authorization Numbers)

...........

toll free: 1-8OO-234-149O

Dell Sales.................................................................toll free: 1-8OO-289-3355

................................................................................toll free: 1-8OO-879-3355

Spare Parts Sales......................................................toll free: 1-8OO-357-3355

DellWare”................................................................toll free: 1-8OO-753-72O1

Fee-Based Technical Support

..................................

toll free: 1-8OO-433-9OO5

Sales (Catalogs).......................................................toll free: 1-8OO-426-515O

Fax...........................................................................toll free: 1-8OO-727-832O

TechFax

...................................................................

toll free: 1-8OO-95O-1329

Dell Services for the Deaf, Hard-of-Hearing,

or Speech-Impaired................toll free: 1-877-DELLTTY (1-877-335-5889)

Switchboard

.............................................................................

512 338-44OO

Dellnet Technical Support.......................................................1-877-Dellnet

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or eredit, as follows:

Appendix I 85

1 Call Dell to obtain an authorization number, and write it elearly and

prominently on the outside of the box.

2 Inelude a eopy of the invoiee and a letter deseribing the reason for the

return.

3 Inelude any aeeessories that belong with the item(s) being returned

(power eables, CDs, guides, and so on) if the return is for eredit.

4 Paek the equipment to be returned in the original (or equivalent)

paeking materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any produet returned, and you assume the risk of loss during shipment to Dell. Colleet-on-delivery paekages are not aeeepted.

Returns that are missing any of the preeeding requirements will be refused at our reeeiving doek and returned to you.

Regulatory Information

Eleetromagnetie Interferenee (EMI) is any signal or emission, radiated in free spaee or eondueted along power or signal leads, that endangers the funetioning of a radio navigation or other safety serviee or seriously degrades, obstruets, or repeatedly interrupts a lieensed radio eommunieations serviee. Your Dell eomputer is designed to eomply with applieable regulations regarding EMI. Changes or modifieations not expressly approved by Dell eould void the user’s authority to operate the equipment.

8^ Appendix

Additional regulatory information regarding your eomputer ean be found in the Tell Me How help file. To open the file, eliek the Start button on the Windows desktop, point to Dell Documents, and then eliek Tell Me How.

Battery Disposal

Your eomputer uses a lithium-ion battery and a niekel-metal hydride

(NiMH) eoin-eell battery. Eor instruetions about replaeing the lithium-ion

battery in your eomputer, see The eoin-eell battery is a long-life battery, and it is very possible that you

will never need to replaee it. However, should you need to replaee it, the proeedure must be performed by an authorized serviee teehnieian.

page 54.

Do not dispose of the battery along with household waste. Contaet your loeal waste disposal ageney for the address of the nearest battery deposit site.

NOM Information (Mexico Only)

The following information is provided on the deviee(s) deseribed in this doeument in eomplianee with the requirements of the offieial Mexiean standards (NOM):

Exporter: Dell Computer Corporation

One Dell Way Round Rock, TX 78682

Importer:

Ship to: Dell Computer de México,

Supply voltage: 100-240 VAC Frequency: 50-60 Hz System input voltage: 20 VDC, 3.5 A Current consumption:

Dell Computer de México, S.A. de C.V Rio Lerma No. 302 - 4° Piso Col. Cuauhtemoc

16500 México, D.E

S.A. de C.V al Cuidado de Kuehne & Nagel de México S. de R.I. Avenida Soles No. 55 Col. PeVon de los Baños

15520 México, D.E

1.5 A

Información para NOM (únicamente para México)

La informaeión siguiente se proporeiona en el dispositivo o en los dispositivos deseritos en este doeumento, en eumplimiento eon los requisitos de la Norma Ofieial Mexieana (NOM):

Appendix I 87

Exportador: Dell Computer Corporation

One Dell Way Round Rock, TX 78682

Importador:

Embarcar a:

Tensión alimentación: Frecuencia: 50-60 Hz Voltaje de entrada del

sistema: Consumo de corriente: 1.5 A

Dell Computer de México, S.A. de C.V Rio Lerma No. 302 - 4° Piso Col. Cuauhtemoc 16500 México, D.E

Dell Computer de México, S.A. de C.V al

Cuidado de Kuehne & Nagel de México S. de R.I. Avenida Soles No. 55 Col. Peñon de los Baños

15520 México, D.E

100-240 VAC

20 VDC, 3.5 A

Warranty and Return Policy

Information

Dell Computer Corporation (“Dell”) manufaetures its hardware produets from parts and eomponents that are new or equivalent to new in aeeordanee with industry-standard praetiees. For information about the Dell warranty for your eomputer, see the Tell Me How help file. To open the file, eliek the

Start button on the Windows desktop, point to Dell Documents, and then

eliek Tell Me How.

8^ I Appendix

Index

contact numbers, 76

APR

buttons and indicators, 61 connecting external

devices, 58 connecting to a network, 22 connectors, 59 docking the computer, 56 undocking, 58

audio. See sound

battery installation, 54 BIOS, 74

CD drive

fixing problems, 57

CD-RW drive

fixing problems, 58

characters

unexpected, 56

computer

crashes, 40 error messages, 50 specifications, 68 turning off, 20

crashes, 40

damaged computer

testing, 45 Dellnet, 16 display

fixing problems, 50 drivers

reinstalling, 44 drives

fixing problems, 56 DVD drive

fixing problems, 58

e-mail

accessing, 1 6

fixing problems, 42

sending and receiving, 16 error messages

start-up, 50

Windows, 59 external keyboard

fixing problems, 56

finding solutions, 27 floppy drive

fixing problems, 56

hard drive

fixing problems, 58 preventing damage, 65 preventing data loss, 65 replacing, 64 returning to Dell, 66 troubleshooting, 58

hibernate file

create, 49 delete, 48 enable support, 49

Internet

connecting to, 1 6 fixing problems, 41

keyboard

fixing problems, 56

Index I 89

unexpected characters, 56

memory

192-MB modules, 62 adding, 62 removing, 65

messages

start-up, 50 Windows, 59

modem

fixing problems, 54

modular bay

swapping devices (computer

on), 55

network

fixing problems, 59 setting up the APR, 22

password

changing for Dellnet, 16

PC Cards

installation, 56 removal, 56

port replicator

buttons and indicators, 61

connecting external

devices, 58 connecting to a network, 22 connectors, 59

docking the computer, 56

undocking, 58

power

fixing problems, 29 turning off, 20

printer

connecting, 18 fixing problems, 55 reinstalling driver, 20 setting up, 1 8 troubleshooting, 55

programs

crashes, 40 fixing problems, 40 not responding, 40

RAM. See memory reinstalling drivers and

utilities, 44 resetting Dellnet account, 17 returns, 88

safety instructions, 5 ScanDisk, 58 settings

system setup program, 74 shutdown, 20 software

fixing problems, 40

adjusting volume, 51 fixing problems, 51

speaker

adjusting volume, 51

fixing problems, 51 specifications, 68 system setup program, 74

technical assistance

telephone numbers and

addresses, 76

warranty repair or credit, 85 touch pad

fixing problems, 56 troubleshooting, 27

blank display, 50

blue screen, 41

cannot play a DVD movie, 58

cannot save to floppy disk, 56

CD problems, 57

CD-RW drive stops

writing, 5 8 display difficult to read, 50 dropped or damaged

computer, 45 e-mail problems, 42 external keyboard

problems, 56 external speaker problems, 52 integrated speaker

problems, 51 Internet connection

problems, 41 modem problems, 54 network problems, 59

9^ Index

parallel printer problems, 55 power problems, 29 program erash, 40 program stopped

responding, 40 seanner problems, 55 start-up error messages, 50 toueh pad problems, 56 unexpeeted eharaeters, 56 USB printer problems, 55 wet eomputer, 42 Windows error messages, 59

turning off the eomputer, 20

video

fixing problems, 50

warranty, 88 wet eomputer, 42

Windows 2000

error messages, 59 reinstalling, 46 shutdown, 21

Windows 98

error messages, 59 reinstalling, 45 shutdown, 21

Windows Me

error messages, 59 reinstalling, 45 shutdown, 21

Index I 91

9^ I Index

Dell Inspiron 5000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Hints, Notices, and Cautions

Abbreviations and Acronyms

Safety Instructions

When Using Your Computer

When Removing or Installing Memory Modules

Protecting Against Electrostatic Discharge

Setting Up Dellnet

Accessing the Internet

Accessing Your E-Mail

Viewing Your Account Information

Sending and Receiving E-Mail

Resetting E-Mail Address Settings

Connecting a Printer

Parallel Printer

USB Printer

Installing the Printer Driver

Windows Millennium Edition (Me)

Windows 98

Windows 2000

Setting Up the APR for Windows Me and Windows 98

Setting Up the APR for Windows 2000

Finding Solutions

Power Problems

Start-Up Error Messages

Video and Display Problems

If the display is blank

If the display is difficult to read

Sound and Speaker Problems

Integrated Speakers

External Speakers

Printer Problems

If you cannot print to a parallel port printer

If you cannot print to a USB printer

Modem Problems

Scanner Problems

Touch Pad Problems

External Keyboard Problems

Unexpected Characters

Drive Problems

If you cannot save a file to a floppy disk

If you cannot play a music CD or install a program from a CD

If you cannot play a DVD movie

If the CD-RW drive stops writing

If you have a hard drive problem

Network Problems

Windows Error Messages

General Program Problems

A program crashes

A program stops responding

A solid blue screen appears

Internet Connection Problems

If you have a problem with your Dellnet account

E-Mail Problems

If Your Computer Gets Wet

If You Drop or Damage Your Computer

Resolving Other Technical Problems

Reinstalling Drivers and Utilities

Reinstalling Windows

Reinstalling Windows Me and Windows 98

Reinstalling Windows 2000

Boot (Restart) Your Computer With the Syst em S oftw are CD

Delete the Old Hibernate File

Create the Hibernate File

Enable Hibernate Support

Using the Modular Bay

Swapping Devices While the Computer Is Turned Off

Swapping Devices While the Computer Is Turned On

Installing a Battery

Installing a Second Battery in the Modular Bay

PC Cards

Installation

Removal

Docking the Computer

Connecting to a Port Replicator

Detaching (Undocking) From a Port Replicator

Connecting External Devices to a Port Replicator