Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell™, the DELL logo, Dell Precision™, OptiPlex™, Latitude™, PowerEdge™, PowerVault™,
PowerConnect™, OpenManage™, EqualLogic™, KACE™, FlexAddress™ and Vostro™ are trademarks of Dell Inc. Intel
®
Xeon
, Core™ and Celeron® are registered trademarks of Intel Corporation in the U.S. and other countries. AMD® is a registered trademark
and AMD Opteron™, AMD Phenom™, and AMD Sempron™ are trademarks of Advanced Micro Devices, Inc. Microsoft
Windows Server
States and/or other countries. Red Hat Enterprise Linux
and/or other countries. Novell
®
Oracle
is a registered trademark of Oracle Corporation and/or its affiliates. Citrix®, Xen®, XenServer® and XenMotion® are either registered
trademarks or trademarks of Citrix Systems, Inc. in the United States and/or other countries. VMware
and vSphere
®
, MS-DOS® and Windows Vista® are either trademarks or registered trademarks of Microsoft Corporation in the United
®
is a registered trademark and SUSE ™ is a trademark of Novell Inc. in the United States and other countries.
®
are registered trademarks or trademarks of VMWare, Inc. in the United States or other countries.
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and Enterprise Linux® are registered trademarks of Red Hat, Inc. in the United States
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, Virtual SMP®, vMotion®, vCenter®,
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, Windows®,
Other trademarks and trade names may be used in this publication to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
This guide provides site preparation recommendations, step-by-step procedures for rack mounting and
desk mounting, inserting optional modules, and connecting to a power source.
After you have completed the hardware installation and power-up of the S55, refer to the FTOS
Configuration Guide for the S55 for software configuration information and the FTOS Command
Reference for the S55 for Command Line Interface (CLI) information.
NOTE: The S55 requires FTOS version 8.3.5.0. Refer to the S55 Release Notes for information on upgrading
the system, if necessary. Contact Dell Force10 Technical Support with any questions regarding FTOS
versions and upgrades.
CAUTION: Wear grounding wrist straps when handling this equipment to avoid ESD damage.WARNING: The installation of this equipment shall be performed by trained and qualified personnel only.
Read this guide before installing and powering up this equipment. This equipment contains two power cords.
Disconnect both power cords before servicing.
WARNING: This equipment contains optical transceivers, which comply with the limits of Class 1 laser
radiation.
WARNING: Visible and invisible laser radiation may be emitted from the aperture of the optical transceiver
ports when no cable is connected. Avoid exposure to laser radiation and do not stare into open apertures.
Information symbols and warnings
The following graphic symbols are used in this document to bring attention to hazards that exist when
handling the S55 and its components. Please read these alerts and heed their warnings and cautions.
Table
describes symbols contained in this guide.
Table 1-1. Information Symbols
SymbolWarningDescription
NoteThis symbol informs you of important operational information.
CautionThis symbol informs you that improper handling and installation could result in equipment damage or
loss of data.
WarningThis symbol signals information about hardware handling that could result in injury.
About this Guide|5
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Related publications
For more information about the S55, refer to the following documents:
•FTOS Configuration Guide for the S55 system
•FTOS Command Reference for the S55 system
es
•FTOS Release Not
NOTE: For the most recent documentation and software, please visit iSupport (registration for access to some
The Dell Force10 S55 is a high performance, high capacity, low cost, stackable, Layer 2 switch/Layer 3
router that supports 44 built-in 10/100/1000 Base-T ports, four SFP (small form-factor pluggable) ports,
and two optional module slots, and optional 12G stacking module. The S55’s PSU (Power Supply Unit)
Figure 2-1
side (
Figure 2-2
management ports and the displays for alarms and stacking identification.
Figure 2-1. The S55 PSU side
) contains the Power Supply Units (PSUs), and optional module slots. As shown in
, the S55’s I/O (Input/Output) side contains the 44 Ethernet ports, the SFP ports, the
FanMounting BracketMounting Bracket
Power Supply (PSU0)Power Supply (PSU1)
Figure 2-2. The S55 I/O
NOTE: The Ethernet ports are labeled 0-43. When cabling these ports, be sure not to interfere with the airflow
from the small vent holes above and below the ports.
Optional Module slots
Ethernet Ports
Fan
RJ-45
Console
Port
USB-B Port
SFP PortsUSB-A Port
Alarm LEDs
Stack ID
10/100/1000
Management Port
Grounding
The S55 System|7
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Orderable S55 systems
The S55 can be ordered in several different configurations. Optional modules are ordered separately.
HardwareCatalog Number
44 port 10/100/1000 Base-T with 4 SFP ports and 2 expansion module slots
44 port 10/100/1000 Base-T with 4 SFP ports and 2 expansion module slots, 1 AC power
supply and 2 fan units with airflow from I/O panel to utility panel
44 port 10/100/1000 Base-T with 4 SFP ports and 2 expansion module slots, 1 DC power
supply and 2 fan units with airflow from I/O panel to utility panel
44 port 10/100/1000 Base-T with 4 SFP ports and 2 expansion module slots, 1 AC power
www.dell.com | support.dell.com
supply and 2 fan units with airflow from utility panel to I/O panel
44 port 10/100/1000 Base-T with 4 SFP ports and 2 expansion module slots, 1 DC power
supply and 2 fan units with airflow from utility panel to I/O panel
S55 Series - Fan with airflow from I/O panel to utility panel
S55 Series - Fan with airflow from utility panel to I/O panel
S55 Series - AC Power supply with airflow from I/O panel to utility panel
S55 Series - AC Power supply with airflow from utility panel to I/O panel
S55 Series - DC Power supply with airflow from I/O panel to utility panel
S55 Series - DC Power supply with airflow from utility panel to I/O panel
S55 Series - 2 port 12 Gigabit stacking module
S55T
S55T-AC
S55T-DC
S55T-AC-R
S55T-DC-R
S55-FAN
S55-FAN-R
S55-PWR-AC
S55-PWR-AC-R
S55-PWR-DC
S55-PWR-DC-R
S55-12G-2ST
S55 Series - 2 port 10 GE SFP+ module - SFP+ optics not included
S55-10GE-2S
To successfully install the S55, ensure that you have the following:
•S55 chassis (or multiple chassis, if stacking)
•At least one grounded AC or DC power source per chassis
•Cable to connect the AC or DC power source to the chassis (US power cables included)
•Mounting brackets for rack installation (included)
•Screws for rack installation and #1#2 Phillips screwdrivers (not supplied)
•Ground cable (not supplied)
•Ground cable screws (included)
•Copper/fiber cables
Other optional components are:
•Additional Power Supply Unit
8|The S55 System
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•Additional Fan module
•Optional modules (if using)
•Stacking cables, if stacking
Features
The S55 offers the following:
•S55 CPU and switch processor
•Up to 8 stacked units
•Stackable switch features
•19-inch rack-mountable
•Standard 1U chassis height
•Hot Swappable optional modules, power supplies, and fan modules
•Up to 16K MAC address entries supported with hardware assisted aging
•Supports 9K jumbo frames
Ports
•Optional ports supporting two 2-port 10G SFP+ modules, or two 2-port 12G stacking module stacking
modules
•44 fixed 10/100/1000 Mbps auto-sensing and auto MDIX RJ45 ports
•Four fixed ports supporting 100/1000 Base-T or 1000 Base-X using auto-media detection
•Console port (for system access)
•USB-A port (for storage)
•USB-B port (for system connectivity and access)
System status
S55 status information is viewed in several ways, including physical displays and boot menu options.
Status information is also seen through the CLI
those options, see the FTOS Command Reference for the S55 and the FTOS Configuration Guide for the S55.
LED displays
As shown in
upper half of the chassis, next to the USB-B port. The system LEDs are located to the right of the Stack
ID LEDs.
Figure 2-2
, the S55 I/O panel contains several sets of LEDs. The Stacking ID LEDs is in the
show commands and with SNMP traps. For details on
•The Stack ID itself is in decimal format (Figure ).
The S55 System|9
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Figure 2-3. Stack ID hexidecimal Display
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•The system LEDs are (Figure 2-4):
•Master (Stack Master status)
•PSU1 (Power supply 1)
•FAN1(Fan module 1)
•ALM (System alarms)
•SYS (System status)
•PSU0 (Power supply 0)
•FAN0 (Fan module 0)
Figure 2-4. System LEDs
Master
ALM
SYS
PSU0
Stack ID
10/100/1000
Management Port
Alarm LEDs
Grounding
USB-A Port
PSU1
FAN0
FAN1
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Table 2-1. System LED displays
LabelLED Color/DisplayDescription
MasterOff
Green solid
Power Supply
(PSU1)
Fan Module
(FAN1)
System alarms
(ALM)
System status
(SYS)
Power Supply
(PSU0)
Fan Module
(FAN0)
Off
Green solid
Yellow solid
Off
Green solid
Yellow solid
Off
Yellow solid
Red solid
Off
Yellow solid
Red solid
Off
Green solid
Yellow solid
Off
Green solid
Yellow solid
Non-master unit, or stand-alone unit
Stack master unit
Power supply not present
Power supply present and working
Power supply present, but failed
Fan tray not present
Fan tray present and working
Fan tray present, but failed
No alarm
Minor alarm
Major alarm
No alarm
Minor alarm
Major alarm
Power supply not present
Power supply present and working
Power supply present, but failed
Fan tray not present
Fan tray present and working
Fan tray present, but failed
In addition to the system LEDs, each port has status indicator LEDs, described in
Table 2-2. Port LED Displays
FeatureDescription
10/100/1000 Port LEDsLink LED (left side of each port)
Green — 1000M
Yellow — 10/100M
Off —No link
Activity LED (right side of each port)
Green — Link up on this port, full traffic
Blinking Green — Activity, transmitting or receiving packet at this port.
Off —No traffic
SFP+ Port LEDLink/Activity LED
Green — Link up on this port, no activity taking place
Blinking Green — Activity, transmitting or receiving packet at this port.
Off — No Link detected at this port
Table 2-2
.
The S55 System|11
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12|The S55 System
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3
Site Preparations
The S55 is suitable for installation as part of a Common Bond Network (CBN). It can be installed in:
•network telecommunication facilities
•data centers
•other locations where the National Electric Code (NEC) applies
This chapter covers the following topics:
•Site selection
•Cabinet placement
•Rack mounting
•Grounding
•Fans and airflow
•Power
•Storing components
For detailed S55 specifications, refer to
NOTE: Install the S55 unit into a rack or cabinet before installing any optional components.
Chapter 8, S55 Specifications
.
Site selection
Dell Force10 equipment is intended for installation in restricted access areas. A restricted access area is
one in which access can only be gained by service personnel through the use of a special tool, lock, key or
other means of security and access is controlled by the authority responsible for the location.
Make sure that the area where you install your S55 chassis meets the following safety requirements:
•Near an adequate power source. Connect the system to the appropriate branch circuit protection as
defined by your local electrical codes.
•Environmental temperature between 32° to 104°F (0° to 40°C).
•Relative humidity that does not exceed 85% non-condensing.
•In a dry, clean, well-ventilated and temperature-controlled room, away from heat sources such as hot air
vents or direct sunlight.
•Away from sources of severe electromagnetic noise.
•Positioned in a rack or cabinet, or on a desktop with adequate space in the front, rear, and sides of the
unit for proper ventilation, and access.
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Cabinet placement
The S55 should be installed only in indoor cabinets designed for use in a controlled environment as
described in the Site Selection heading. The S55 should not be installed in outside plant cabinets.
The cabinet must meet the following criteria:
•Minimum cabinet size and airflow are according to the EIA standard.
•Minimum of 5 inches (12.7 cm) between the intake and exhaust vents and the cabinet wall.
Rack mounting
When you prepare your equipment rack, ensure that the rack is earth ground. The equipment rack must be
www.dell.com | support.dell.com
grounded to the same ground point used by the power service in your area. The ground path must be
permanent.
Grounding
The S55 is for use in a Common Bond Network. You must connect grounding cables as described in
Chapter 4, Install the S55
.
Fans and airflow
The S55 system fans support with 2 air flow options. Be sure to order the fans suitable to support your
site’s proper ventilation. Use a single type of fan in your system. Do not mix Reverse and Normal
airflows in a single chassis.
•Normal is airflow from I/O panel to power supply
•Reversed is airflow from power supply to I/O panel
For proper ventilation, position the S55 chassis in an equipment rack (or cabinet) with a minimum of five
inches (12.7 cm) of clearance around exhaust vents. When two S55 systems are installed near each other,
position the two chassis at least 5 inches (12.7 cm) apart to permit proper airflow. The acceptable ambient
temperature ranges are listed in
The fan speed increases when the internal temperature reaches 72 degrees C, and decreases to normal
speed when the temperature falls to 58 degrees C. The switch never intentionally turns off the fans.
Use the
FTOS Command Reference and FTOS Configuration Guide.
show logging command to see the log messages. For details, see the System Logs chapters of the
Environmental Parameters
.
Power
WARNING: Do not mix power supply types. The redundant power supplies must be the same type AC or DC.
Use the appropriate power cord with the S55 chassis to connect the chassis to the applicable (AC or DC)
power source. Power cords for US AC and DC are included with the system.
When installing AC systems, follow the requirements of the National Electrical Code, ANSI/NFPA 70
where applicable.
14|Site Preparations
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The system is powered-up as soon as the power cord is connected between the system and the power
source.
CAUTION: Always disconnect the power cable, before the power supply slots are serviced.CAUTION: The power supply cord is used as the main disconnect device on the AC and the DC system;
ensure that the socket-outlet is located/installed near the equipment and is easily accessible.
Storing components
If you do not install your system and components immediately, Dell Force10 recommends that you
properly store the S55 and all optional components until you are ready to install them.
WARNING: Electrostatic discharge (ESD) damage can occur when components are mishandled. Always
wear an ESD-preventive wrist or heel ground strap when handling the S55 and its accessories. After you
remove the original packaging, place the S55 and its components on an antistatic surface.
Follow these storage guidelines:
•Storage temperature should remain constant ranging from -4° to 158° F (-20°C to 70° C).
•Store on a dry surface or floor, away from direct sunlight, heat, and air conditioning ducts.
•Store in a dust-free environment.
Site Preparations|15
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16|Site Preparations
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4
Install the S55
To install the S55 system, Dell Force10 recommends that you complete the installation procedures in the
order presented below.
Always handle the system and its components with care. Avoid dropping the S55 switch or its field
replaceable units.
1
Install the S55 chassis in a rack or cabinet
a
Attach mounting brackets
b
Install chassis into rack or cabinet
2
Attach ground cable
3
Insert optional modules
4
Connect stacking ports (optional)
5
Supply power and power up the system
WARNING: Always wear an ESD-preventive wrist or heel ground strap when handling the S55 and its
components. As with all electrical devices of this type, take all the necessary safety precautions to prevent
injury when installing this system. Electrostatic discharge (ESD) damage can occur if components are
mishandled.
Install the S55 chassis in a rack or cabinet
Attach mounting brackets
The S55 is shipped with mounting brackets (rack ears) and required screws for rack or cabinet
installation. The brackets are enclosed in a package with the chassis.
NOTE: Dell Force10 recommends attaching the brackets at the PSU side. This provides the greatest weight
support for the chassis in the rack or cabinet.
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Follow these steps to attach the brackets to the chassis:
StepTask
1Take the brackets and screws out of their packaging.
2Attach the brackets to the sides of the chassis at the PSU end, using four screws for each bracket. Attach the
bracket so that the “ear” faces to the PSU and the outside of the chassis.
Power Supply/Fan Module
View from Chassis Rear
Screws
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Connect to
Rack/Cabinet
(ears)
View from Chassis Front
Power Supply/Fan Module
Screws
Connect to
Rack/Cabinet
(ears)
Install chassis into rack or cabinet
Ensure that there is adequate clearance surrounding the rack or within the cabinet to permit access and
airflow. Follow the steps below to install a switch into a two-post 19-inch equipment rack, using the
already attached mounting brackets.
StepTask
1Dell Force10 recommends that one person hold the S55 chassis in place while another attaches the brackets to the
posts.
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StepTask (continued)
2Attach the bracket “ears” to the rack or cabinet posts, using two screws for each bracket. Ensure the screws are
tightened firmly.
PSU0
PSU1
Rack/Cabinet
Post
Rack Mounting
ears
Attach ground cable
The S55 is shipped with 1 10-32 screws for attaching a ground cable to the chassis. The cable itself is not
included. Dell Force10 recommends a 6AWG one-hole lug, #10 hole size, 63" spacing (not included in
shipping) to properly ground the chassis. The one-hole lug must be a UL recognized, crimp-type lug.
NOTE: The rack installation ears are not suitable for grounding.CAUTION: Grounding conductors must be made of copper. Do not use aluminum conductors.
Follow these steps to connect the ground cable to the chassis.
NOTE: Coat the one-hole lug with an anti-oxidant compound prior to crimping.
Bring any un-plated mating surfaces to a shiny finish, and coat with an anti-oxidant prior to mating.
Plated mating surfaces must be clean and free from contamination.
StepTask
1Take the (1) 10-32 screw from the package.
2Cut cable to desired length. Cable length must facilitate the proper operation of fault interrupt circuits. Dell
Force10 recommends using of the shortest cable route allowable.
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StepTask (continued)
3Attach the one-hole lug to the chassis as shown, using the supplied 10-32 screw with captive internal tooth lock
washer. The screw should be torqued to 20 in-lbs.
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4Attach the other end of the ground cable to a suitable ground point. The rack installation ears are not a suitable
grounding point.
Insert optional modules
The S55 system has expansion slots, that can be used for stacking modules or for SFP+ devices.The SFP+
module can be inserted in either optional slot; the stacking module can only be inserted in the lower slot
(OPT0). The modules are hot-swappable; you can insert or replace modules without powering down the
system.
CAUTION: Stacking modules can only be inserted into the lower optional module slot.
Module DescriptionCatalog Number
2-port 12G stacking moduleS55-12G-2ST
2-port 10G SFP+ optical moduleS55-10GE-2S
WARNING: Electrostatic discharge (ESD) damage can occur if components are mishandled. Always wear an
ESD-preventive wrist or heel ground strap when handling the S55 and its components.
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To install an optional module, follow the steps below:
StepTask
1Remove the faceplate covering the module slot on PSU side of the S55.
2Remove the module from its packaging and slide the module into the slot.
3Secure the captive screws on the sides of the module.
Install the SFP and SFP+ optics
The S55 has 4 SFP optical ports in the PSU side of the chassis in addition to the optional SFP+ optical
modules. To install SFP or SFP+ optics into an open port, follow the steps below:
WARNING: Electrostatic discharge (ESD) damage can occur if components are mishandled. Always wear an ESD-
preventive wrist or heel ground strap when handling the S55 and its components.
WARNING: Follow all warning labels when working with optical fibers. Always wear eye protection when
working with optical fibers. Never look directly into the end of a terminated or unterminated fiber or connector
as it may cause eye damage.
StepTask
1Position the SFP or SFP+ so it is in the correct position. (The optic has a key that prevents it from being inserted
incorrectly.)
2Insert the optic into the port until it gently snaps into place.
NOTE: For details on Dell Force10 supported optics, refer to
specifications.asp
http://www.force10networks.com/products/
Connect stacking ports (optional)
Rack-mount the switches or insert them into a cabinet before you make your stacking port connections.
Insert one end of the stacking cable into a stacking port, and insert the other end into a stacking port of the
adjacent switch. Hand-tighten all captive screws to ensure that the cable is secure in the connector.
Dell Force10 supports stacking connections for up to 12 S55 switches, to configure as a unified system.
CAUTION: The S55 system does not stack with other S-Series systems.
You can connect the switches while they are powered down or up. Both ring topology and cascade
topology connections are supported (
Figure 4-1
When using the 2-port 12G stacking module, the stacking ports are labeled 48-49 on the PSU side.
NOTE: Use only the supported stacking cables for connecting the switches.
). Stacking ports are bi-directional.
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The S55 supports stacking in either a ring or cascade topology. Dell Force10 recommends the ring
topology when stacking S55 switches, to provide redundant connectivity.
Figure 4-1. S55 stacking topology with 2-port 12G stacking module
Switch 1
4849
Switch 2
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Switch 3
4849
4849
Switch 1
4849
Switch 2
4849
Switch 3
4849
While the diagram shows A-to-B connections, the ports are bi-directional, so you can connect A-to-A or
B-to-B, as shown below in examples of two-switch (
Figure 4-2
or
Figure 4-3
). Rack-mount the switches
or insert them into a cabinet before you make your stacking port connections. Insert one end of the
stacking cable into a stacking port, and insert the other end into a stacking port of the adjacent switch.
Hand-tighten all captive screws to ensure that the cable is secure in the connector.
Connect two S55s
2-port 12G stacking modules
As an option, when using the 2-port 12G stacking modules, insert a second cable into the other open stack
ports, as shown in
Figure 4-2
. The second cable provides both backup connectivity and increased data
transfer between the units.
Starting with the S55 at the bottom of the stack:
•Insert one end of the first cable into Stack Port 48 (or 49).
•Insert the other end of the cable into Stack Port 48 (or 49) of the top.
•Insert a second cable into Stack Port 49 (or 48) of the bottom and top S55s.
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Figure 4-2. 2 S55s with 2-port 12G stacking modules
Connect three or more S55s
2-port 12G stacking modules
As an option, when using the 2-port 12G stacking modules, insert a second cable into the other open stack
ports, as shown in
Figure 4-3
. The second cable provides both backup connectivity and increased data
transfer between the units.
Starting with the S55 at the bottom of the stack:
•Insert one end of the first cable into Stack Port 48 (or 49).
•Insert the other end of the cable into Stack Port 48 (or 49) of the middle S55.
•Insert the second cable into Stack Port 49 (or 49) of the middle and top S55s.
•Use the remaining cable to connect the top and bottom S55s by inserting one end of the cable into the
open Stack Port 49 (or 48) of the bottom S55 and the other end of the cable into Stack Port 48 (or 49) of
the top S55.
Figure 4-3. 3 S55s with 2-port 12G stacking modules
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Supply power and power up the system
Supply power to the S55 after they are mounted in a rack (or on a table) and the optional modules are
installed.
Dell Force10 recommends re-inspecting your system prior to powering up. Verify that:
•the equipment is properly secured to the rack and properly grounded.
•the equipment rack is properly mounted and grounded.
•the ambient temperature around the unit (which may be higher than the room temperature) is within the
limits specified for the S55.
•there is sufficient airflow around the unit.
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•the input circuits are correctly sized for the loads and that sufficient over-current protection devices are
used.
•all protective covers are in place.
•blank panels are installed if optional modules are not installed.
•blank panels are installed if redundant power supplies are not installed.
NOTE: A US AC power cable is included in the shipping container for powering up an AC power supply. All
other power cables must be ordered separately.
WARNING: Electrostatic discharge (ESD) damage can occur if components are mishandled. Always wear an
ESD-preventive wrist or heel ground strap when handling the S55 and its components.
Power up sequence
When the chassis powers up, the fans immediately come on at high speed. The fan speed slows as the
system boots up.
The PWR LED blinks until the boot-up sequence is complete. When the boot up is complete the PWD
LED is steadily lit.
The Stack ID LED displays a digit to show the position of the unit in a stacking chain. For a single
chassis, a 0 displays.
AC power
Connect the plug to each AC receptacle, making sure that the power cord is secure.
As soon as the cable is connected between the S55 and the power source, the chassis is powered-up; there
is no on/off switch.
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Figure 4-4. AC power connection
DC power
Connect the plug to each DC receptacle, making sure that the power cord is secure.
As soon as the cable is connected between the S55 and the power source, the chassis is powered-up; there
is no on/off switch.
Figure 4-5. DC power connection
Hot-swap units in a stack
You can add, remove, or swap units in an existing stack. The units in the stack and the new units can be
already powered up or they can be powered down.
All units in a stack must run the same version of the operating system. If you attempt to attach a unit with
a different version of the operating system to an existing stack, the CLI will display an error, and the unit
will not be added until you install compatible software.
The order in which the units come on-line or are added to or removed from the stack can affect how the
stack identifies them, and how the units identify themselves, influencing unit numbers, management
addresses, and other elements of the configuration file.
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How units are identified within the stack is determined by the selected identification algorithm. The
default algorithm has the units self-identify as Unit 0 through Unit [last] based on the order in which they
come on-line. So, when setting up a new set of switches in a stack, you should have no trouble forcing the
identification of the management unit and unit IDs by methodically supplying power to the units in your
preferred sequence.
Similarly, when you add a brand new unit to the stack, the unit will be gracefully added as Unit [last] (the
lowest unused number) with the current configuration. Attaching the unit causes each unit in the stack to
reload, and the subsequent configuration file in each unit includes the awareness of the new unit.
If you have a pre-configured unit that you want to add to the stack, but you want to make sure that the
configuration does not override the configuration of the stack, it is best to add the unit while it is powered
down, in order to avoid stack management conflicts.
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You can use the CLI to make stack identification changes on the fly, such as renumbering units (
renumber), assigning a new management unit (movemanagement command), or removing a unit from
stack membership (
no member). You can also use commands such as switch priority and member that
override the default unit identification algorithms.
Use the show switch command to see the current assignment of the management unit.
Use the
show switch unit command to see the serial number of the designated unit.
For details on removing a unit from a stack and other stacking commands, see the Stacking chapter in the
FTOS Configuration Guide and the Stacking Commands chapter in the FTOS Command Reference.
switch
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5
Power Supplies
The S55 is designed to support two hot-swappable power supplies with integrated fans that provide the
cooling for the chassis. There are two types of power supplies (AC or DC) and there are two air-flow
directions (Normal and Reversed). Two power supplies are required for full redundancy, but the system
will operate with a single power supply. A blank panel must be attached is redundant power supplies are
not installed.
Refer to
The S55 is orderable as an empty chassis (S55T) or with either AC or DC power. The S55T-AC/S55T-
AC-R system comes from the factory with 1 AC power supply and 2 fan modules installed in the chassis.
The S55T-DC/S55T-DC-R system comes from the factory with 1 DC power supply and 2 fan modules
installed in the chassis. Both power supply types are field replaceable. When running with full
redundancy (2 power supplies installed and running) a power supply unit can be removed an replaced
while the other is running without disrupting traffic.
Chapter 6, Fans
WARNING: To prevent electrical shock, make sure the S55 is grounded properly. If you do not ground your
equipment correctly, excessive emissions may result. Use a qualified electrician to ensure that the power
cables meet your local electrical requirements.
WARNING: Electrostatic discharge (ESD) damage can occur if components are mishandled. Always wear an
ESD-preventive wrist or heel ground strap when handling the S55 and its components.
for the procedure to replace only a fan module.
Components
The following power supply options are available for the S55:
•AC power supply with integrated fan (Catalog# S55-PWR-AC)
•AC power supply with integrated reverse flow fan (Catalog# S55-PWR-AC-R)
•DC power supply with integrated fan (Catalog# S55-PWR-DC)
•DC power supply with integrated reverse flow fan (Catalog# S55-PWR-DC-R)
Install an AC or DC power supply
The power supply units in the S55 are field replaceable. When both power supplies are up and running,
one power supply can be removed without interrupting traffic. To remove and replace a power supply
unit, use the following procedure.
The power supply units are in a single piece with fans. You can replace the fan individually, but replacing
a power supply also replaces the fans attached to that power supply. Refer to
procedure to replace only the fan.
CAUTION: Remove the power cable from the modules prior to removing the module itself. Power must not be
connected prior to insertion in the chassis.
Chapter 6, Fans
for the
Power Supplies|27
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NOTE: For a NEBS compliant installation, the AC power connections must use a surge protection device
(SPD) to protect the AC power supplies from damage to excessive power line surges.
NOTE: To comply with the GR-1089 Lightning Criteria for Equipment Interfacing with AC Power Ports, an
external surge protection device (SPD) is intended to be used at the AC input of the router.
WARNING: Prevent exposure and contact with hazardous voltages. Do not attempt to operate this system
with the safety cover removed.
CAUTION: The DC power supply comes with a 6-8inch cord with a snap-in plug that attaches to the DC
power supply and screw terminals that attach to the main power. Dell Force10 recommends using a longer
cable, to ensure sufficient room.
CAUTION: Note is that the power supply is marked + 48V - . Connect the + (plus sign) to the red cable on the
6-8 inch cord; the - (minus sign) connects to the black cable. BE SURE TO to connect the RED to RETURN
and connect the BLACK to -48V.
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Power Supply 0 (PSU0) is on the left; Power Supply 1(PSU1) is on the right.
Figure 5-1. DC Power Supply
Fan Module
PSU0
Optional Module
Cable
Connector
PSU1
Figure 5-2. AC Power Supply
Grab Handle
Fan Module
PSU0
Optional Module
Cable
Connector
PSU1
Grab Handle
To install a new power supply, follow the steps below:
The power supply modules should slide into the slots smoothly. Do not force a module into a slot. This
may damage the power supply or the S55 chassis.
StepTask
1Take the power supply unit out of the shipping box.
28|Power Supplies
Page 29
StepTask
2Using the grab handle, slide the unit in to the power supply bay.
3Tighten the securing screw at the top of the unit.
4Attach power cables.
5The system powers up as soon as the cables are connected between the power supply and the power source.
Replace an AC or DC power supply
NOTE: If a power supply fails, it must be completely replaced. There are no field servicable components in
the module itself. Refer to
To replace a power supply, follow the steps below:
StepTask
1Disconnect the power cable from the power supply.
2Use the grab handle to slide the unit out of the power supply bay.
NOTE: If the power supply is not going to be replaced, attach a blank panel to the power supply slot.
3Using the grab handle on the replacement unit, slide it into the power supply bay.
4Tighten the securing screws on the module with a screwdriver. Ensure that the module is secure.
5Attach power cord to the new module.
6The system powers up as soon as the cables are connected between the power supply and the power source.
Chapter 9, Technical Support
to request a hardware replacement.
Power Supplies|29
Page 30
www.dell.com | support.dell.com
30|Power Supplies
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6
Fans
The S55 comes from the factory with 1 power supply and 2 fan modules installed in the chassis. Both the
fan module and the integrated fan-power supply are hot-swappable if a second (redundant) power supply
is installed and running. With redundant power supplies, traffic will not be interrupted if a fan module is
removed.
NOTE: Both slots must have operating fan units to run the system. If a module is not installed in each slot the
system will shut down in 1 minute.
In addition to the integrated fan/power supply modules, fan modules can be ordered separately and
additional modules can be inserted in the chassis.
The S55 supports two airflow direction options. Only a single direction can be used in a chassis; do not
mix fan flow types in a chassis. The system will shutdown in 1 minute, if the airflow directions are
mismatched.
•Normal is airflow from I/O panel to power supply
•Reversed is airflow from power supply to I/O panel
There are environmental factors that could decrease the amount of time required between fan
replacements. Check these environmental factors regularly. Any unusual environmental circumstance at
the site that causes an increase in temperature and/or particulate matter in the air might affect
performance (for example, new equipment installation).
CAUTION: Fans should be checked at six-month intervals and replaced as necessary. Regularly monitor the
speeds of the cooling fans in order to accurately determine replacement intervals.
CAUTION: For NEBS compliance, use the NEBS approved filters. These filters are colored green, and are
installed exactly the same as the non-NEBS filters.
Components
CAUTION: Fans should be checked at six-month intervals and replaced as necessary. Regularly monitor the
speeds of the cooling fans in order to accurately determine replacement intervals.
•S55 Fan module (Catalog# S55-FAN)
•S55 Fan module - Reverse flow (Catalog# S55-FAN-R)
Install a fan module
The fan modules in the S55 are field replaceable. The power supply units are in a single piece with fans,
but individual fans are available. Refer to
entire power supply.
Chapter 5, Power Supplies
for the procedure to replace the
Module Slot 0 is on the left; Module Slot 1 is on the right.
Fans|31
Page 32
Figure 6-1. Replacing the fan module
PSU0
Optional
Module
www.dell.com | support.dell.com
To install a new fan module, follow the steps below:
StepTask
1Take the fan module out of the shipping box.
2Using the grab handle, slide the module in to the bay.
3Tighten the securing screw at the top of the module.
Replace a fan module
PSU1
Grab Handle
To replace a fan module, follow the steps below.
StepTask
1Loosen the securing screw at the top of the unit.
CAUTION: Steps 2-3 must be completed in within 1 minute, or the chassis will power down.
2Use the grab handle to slide the module out of the bay.
3Using the grab handle on the replacement module, slide it into the bay.
4Tighten the captive screws on the module with a screwdriver. Ensure that the module is secure.
32|Fans
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7
Access the console ports
The S55 system can be accessed directly through the console port at I/O side of the switch.
Access the RJ45 console port (RS-232)
NOTE: Before starting this procedure, be sure you have a terminal emulation program already installed on
your PC.
The RS-232 console port is labeled on the S55 chassis. It is in the upper right-hand side, as you face the
I/O side of the chassis.
Figure 7-1. S55 serial console port connector
RJ-45
Console Port
To access the console port, follow the procedures below. Refer to
StepTask
1Install an RJ-45 copper cable into the console port. Use a rollover cable to connect the S55 console port to a
terminal server.
2Connect the other end of the cable to the DTE terminal server.
3Default terminal settings on the console are set as follows:
• 9600 baud rate
• No parity
• 8 data bits
• 1 stop bit
• No flow control
Table 7-1
for the console port pinout.
Access the console ports|33
Page 34
Access the RJ-45 console port with a DB-9 adapter
You can connect to the console using an RJ-45 to DB-9 adapter along with the RJ-45 rollover cable if the
DTE has a DB-9 interface.
Table 7-1. Pin Assignments Between the S55 Console and a DTE Terminal Server
Table 7-1
lists the pin assignments.
E300 System
Console Port
SignalRJ-45 pinoutRJ-45 PinoutDB-9 PinSignal
RTS188CTS
NC276DSR
TxD362RxD
www.dell.com | support.dell.com
GND455GND
GND545GND
RxD633TxD
NC724DTR
CTS817RTS
RJ-45 to RJ-45 Rollover CableRJ-45 to DB-9
Adapter
Terminal Server
Device
Access the USB-B console port
The S55 has 2 management ports available for system access: a console port and a USB-B port. The
USB-B ports acts exactly as the console port. The terminal settings are the same, and the S55 sends all
messages to the USB-B drive when it is connected.
The USB-B connector port is labeled on the S55 chassis. It is to the left of the management ports, as you
face the I/O side of the chassis.
Figure 7-2. S55 USB-B port connector
USB-B Port
When both the console port and the USB-B port are connected, the system defaults to the USB-B port.
The console connection is considered inactive if the USB-B port is also connected.
NOTE: Before starting this procedure, be sure you have a terminal emulation program already installed on
your PC. You will also require appropriate drivers for the USB device in use. Contact Dell Force10 Networks
Technical Support for assistance.
StepTask
1Power on the PC (XP operating system recommended)
34|Access the console ports
Page 35
StepTask (continued)
2Connect the USB-A end of cable (supplied) into an available USB port on the PC
3Connect the USB-B end of cable into the USB-B console port on the S55 (
4Power on the S55.
5Install necessary USB device drivers (internet connection required).
Contact Dell Force10 Networks Technical Support for assistance if necessary.
6Open your terminal software emulation program to access the S55.
7Using the terminal settings shown here, set the terminal connection settings.
• 9600 baud rate, No parity, 8 data bits, 1 stop bit, No flow control
8The CLI command prompt appears (shown below) when you are connected to the S55.
-40° to 158°F (-40° to 70°C)
Maximum altitudeNo performance degradation to 10,000 feet (3,048 meters)
Relative humidity10 to 85% non-condensing
ShockMIL-STD-810
AC Power Requirements
ParameterSpecifications
Nominal Input Voltage100 to 240 VAC, 47-63 Hz
Maximum AC Power Supply Input Current 5 A
Maximum System Power Input135 W
S55 Specifications|37
Page 38
DC Power Requirements
ParameterSpecifications
Nominal Input Voltage-43 to -72 VDC at startup
-36 to -72 VDC during normal operation
Maximum Power Supply Input Current 10 A
Maximum System Power Input135 W
IEEE Standards
The S55 complies with the following IEEE standards:
www.dell.com | support.dell.com
•802.3ae 10 Gigabit Ethernet
•802.3ab 1000Base-T
•802.1p L2 Prioritization
•802.1Q VLAN Tagging, Double VLAN Tagging (Q in Q), GVRP
•802.1s Multiple Spanning Tree Protocol
•802.1w Rapid Spanning Tree Protocol
•802.3ad Link Aggregation with LACP
•802.1D Bridging, GARP, GMRP
•802.3x Flow Control
•802.1ac Frame Extension for VLAN tagging
•802.1x Port based Network Access Control
Agency Compliance
The S55 is designed to comply with the following safety and agency requirements.
NEBS (Network Equipment Building Systems) Compliance
•Shielded cables must be used for ports 0 - 43.The shields must be grounded at both ends.
•Only reverse air flow configurations may be used in a NEBS compliant installation. Use only AC
supply S55-PWR-AC-R, DC supply S55-PWR-DC-R and Fan Only S55-FAN-R, Systems S55-44TAC-R and S55-44T-DC-R.
•Power supplies and fan modules must be fitted with the S55-PWR-FLTR kits. Fan filters must be
replaced on a regular basis.
•This equipment is intended to be used with an external second-level 6kV lightning SPD (Surge
Protective Device) at the AC input of the building.
•For the NEBS compliant installation, AC power connections shall use a SPD (surge protection device)
in order to protect the AC power supplies from damage to excessive power line surges.
38|S55 Specifications
Page 39
•In order to comply with the GR-1089 Lightning Criteria for Equipment Interfacing with AC Power
Ports, an External Surge Protective Device (SPD) is intended to be used at the AC input of the router.
WARNING: Electrostatic discharge (ESD) damage can occur if components are mishandled. Always wear an
ESD-preventive wrist or heel ground strap when handling the S55 and its components.
CAUTION: The intra-building port(s) of the equipment or sub-assembly is suitable for connection to intra-
building or unexposed wiring or cabling only. The intra-building port(s) of the equipment or sub-assembly
MUST NOT be metallically connected to interfaces that connect to the OSP or its wiring. These interfaces are
designed for use as intra-building interfaces only (Type 2 or Type 4 ports as described in GR-1089-CORE,
Issue 5) and require isolation from the exposed OSP cabling. The addition of Primary Protectors is not
sufficient protection in order to connect these interfaces metallically to OSP wiring.
Figure 8-1. USA Federal Communications Commission (FCC) Statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC rules. These limits are designated to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy. If it is not installed and used in accordance to the
instructions, it may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference, in which case users will be required to take
whatever measures necessary to correct the interference at their own expense.
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission
limits. Dell Force10 is not responsible for any radio or television interference caused by using other than
recommended cables and connectors or by unauthorized changes or modifications in the equipment.
Unauthorized changes or modification could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Figure 8-2. Canadian Department of Communication Statement
Figure 8-3. European Union EMC Directive Conformance Statement
This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on
the approximation of the laws of the Member States relating to electromagnetic compatibility. Dell
Force10 can not accept responsibility for any failure to satisfy the protection requirements resulting from
a non-recommended modification of this product, including the fitting of non-Dell Force10 option cards.
This product has been tested and found to comply with the limits for Class A Information Technology
Equipment according to CISPR 22/European Standard EN 55022. The limits for Class A equipment were
derived for commercial and industrial environments to provide reasonable protection against interference
with licensed communication equipment.
S55 Specifications|39
Page 40
WARNING: This is a Class A product. In a domestic environment, this device may cause radio interference,
in which case, the user may be required to take adequate measures.
Figure 8-5. Japan: VCCI Compliance for Class A Equipment
This is Class A product based on the standard of the Voluntary Control Council For Interference by
Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio
disturbance may arise. When such trouble occurs, the user may be required to take corrective actions.
WARNING: AC Power cords are for use with Dell Force10 equipment only. Do not use Dell Force10 AC
power cords with any unauthorized hardware.
40|S55 Specifications
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Figure 8-6. Korea Information
Figure 8-7. Korea Compliance
Safety Standards and Compliance Agency Certifications
•CUS UL 60950-1, 1st Edition
•CSA 60950-1-03, 2nd Edition
•EN 60950-1, 2nd Edition
•EN 60825-1, 1st Edition
•EN 60825-1 Safety of Laser Products—Part 1: Equipment Classification Requirements and User’s
Guide
•EN 60825-2 Safety of Laser Products—Part 2: Safety of Optical Fibre Communication Systems
•FDA Regulation 21CFR 1040.10 and 1040.11
•IEC 60950-1, 2nd Ed, including all National Deviations and Group Differences
Electromagnetic Compatibility (EMC)
Emissions
•International: CISPR 22: 2006, Class A
•Australia/New Zealand: AS/NZS CISPR 22: 2006, Class A
•Canada: ICES-003, Issue-4, Class A
•Europe: EN55022 2006 (CISPR 22: 2006), Class A
•Japan: VCCI V3/ 2007.04 Class A
•USA: FCC CFR47 Part 15, Subpart B, Class A
S55 Specifications|41
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Immunity
•EN 300 386 v1.3.3: 2005 EMC for Network Equipment
•EN55022 2006, Class A
•EN 55024 1998 + A1: 2001 + A2: 2003
•EN 61000-3-2 Harmonic Current Emissions
•EN 61000-3-3 Voltage Fluctuations and Flicker
•EN 61000-4-2 ESD
•EN 61000-4-3 Radiated Immunity
•EN 61000-4-4 EFT
www.dell.com | support.dell.com
•EN 61000-4-5 Surge
•EN 61000-4-6 Low Frequency Conducted Immunity
Product Recycling and Disposal
This switch must be recycled or discarded according to applicable local and national regulations. Dell
Force10 encourages owners of information technology (IT) equipment to responsibly recycle their
equipment when it is no longer needed. Dell Force10 offers a variety of product return programs and
services in several countries to assist equipment owners in recycling their IT products.
Waste Electrical and Electronic Equipment (WEEE) Directive for Recovery, Recycle and Reuse of IT and
Telecommunications Products
Dell Force10 switches are labeled in accordance with European Directive 2002/96/EC concerning waste
electrical and electronic equipment (WEEE). The Directive determines the framework for the return and
recycling of used appliances as applicable throughout the European Union. This label is applied to
various products to indicate that the product is not to be thrown away, but rather reclaimed upon end of
life per this Directive.
Figure 8-8. The European WEEE symbol
In accordance with the European WEEE Directive, electrical and electronic equipment (EEE) is to be
collected separately and to be reused, recycled, or recovered at end of life. Users of EEE with the WEEE
marking per Annex IV of the WEEE Directive, as shown above, must not dispose of end of life EEE as
unsorted municipal waste, but use the collection framework available to customers for the return,
recycling and recovery of WEEE. Customer participation is important to minimize any potential effects
of EEE on the environment and human health due to the potential presence of hazardous substances in
EEE.
42|S55 Specifications
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Dell Force10 products, which fall within the scope of the WEEE, are labeled with the crossed-out
wheelie-bin symbol, as shown above, as required by WEEE.
For information on Dell Force10 product recycling offerings, see the WEEE Recycling instructions on
iSupport at:
For more information, contact the Dell Force10 Technical Assistance Center (TAC).
SD card removal
The SD card can be removed and re-installed, to support high security environments. Dell Force10
recommends the card be removed only when necessary. It should only be removed and replaced by
authorized personnel.
CAUTION: The SD card should only be removed to support high security operations and after discussions
with Dell Force10 Technical Support or your Dell Force10 representative.
To open the case:
1 Remove the small phillips screws that connect the top to the body. There are three screws evenly
spaced across the rear and three screws evenly spaced along each side.
2 Slide the top backwards until its front flange slides free of the faceplate, then lift it off.
3 Remove the small screw at the top of the SD card slot.
4 Gently push the SD card to release it from the slot.
5 Remove the card.
Battery replacement
The lithium battery is not field replaceable. It should only be removed and replaced by authorized
personnel. Contact Dell Force10 Technical Support for assistance if the battery requires replacement.
WARNING: Always wear an ESD-preventive wrist or heel ground strap when handling the S55 and its
components. As with all electrical devices of this type, take all the necessary safety precautions to prevent
injury when installing this system. Electrostatic discharge (ESD) damage can occur if components are
mishandled.
To open the case:
1 Remove the small phillips screws that connect the top to the body. There are three screws evenly
spaced across the rear and three screws evenly spaced along each side.
S55 Specifications|43
Page 44
2 Slide the top backwards until its front flange slides free of the faceplate, then lift it off.
3 Gently lift the battery from the board.
www.dell.com | support.dell.com
Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC
concerning batteries and accumulators and waste batteries and accumulators. The Directive determines
the framework for the return and recycling of used batteries and accumulators as applicable throughout
the European Union. This label is applied to various batteries to indicate that the battery is not to be
thrown away, but rather reclaimed upon end of life per this Directive.
In accordance with the European Directive 2006/66/EC, batteries and accumulators are labeled to
indicate that they are to be collected separately and recycled at end of life. The label on the battery may
also include a chemical symbol for the metal concerned in the battery (Pb for lead, Hg for mercury and
Cd for cadmium). Users of batteries and accumulators must not dispose of batteries and accumulators as
unsorted municipal waste, but use the collection framework available to customers for the return,
recycling and treatment of batteries and accumulators.
Customer participation is important to minimize any potential effects of batteries and accumulators on the
environment and human health due to the potential presence of hazardous substances. For proper
collection and treatment, contact your local Dell Force10 representative.
Figure 8-9. The European WEEE Symbol
For California:
Perchlorate Material — Special handling may apply.
See:
http://www.dtsc.ca.gov/hazardouswaste/perchlorate
The foregoing notice is provided in accordance with California Code of Regulations Title 22, Division
4.5 Chapter 33. Best Management Practices for Perchlorate Materials.
44|S55 Specifications
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9
Technical Support
This appendix contains these major sections:
•The iSupport website
•Contacting the Technical Assistance Center
•Requesting a hardware replacement
The iSupport website
iSupport provides a range of documents and tools to assist you with effectively using Dell Force10
equipment and mitigating the impact of network outages. Through iSupport you can obtain technical
information regarding Dell Force10 products, access to software upgrades and patches, and open and
manage your Technical Assistance Center (TAC) cases. Dell Force10 iSupport provides integrated,
secure access to these services.
Accessing iSupport services
The URL for iSupport is
to access iSupport services. If you do not have one, you can request one at the website:
•On the Dell Force10 Support page, click the Account Request link.
•Fill out the User Account Request form, and click Send. You will receive your userid and
password by E-Mail.
•To access iSupport services, click the LOGIN link, and enter your userid and password.
http://www.force10networks.com/support/.
You must have a userid and password
Technical Support|45
Page 46
Contacting the Technical Assistance Center
How to Contact Dell Force10
TAC
Information to Submit When
Opening a Support Case
www.dell.com | support.dell.com
Managing Your Case
Downloading Software
Updates
Technical Documentation
Contact Information
Log in to iSupport at
Request tab.
• Your name, company name, phone number, and E-mail address
• Preferred method of contact
• Model number
• Software version number
• Symptom description
• Screen shots illustrating the symptom, including any error messages. These can include:
• Output from the show tech-support [non-paged] command (This report is very
• Output from the show logging eventlog [unit] command, where unit is the stack ID
• Console captures showing the error messages
• Console captures showing the troubleshooting steps taken
• Saved messages to a syslog server, if one is used
Log in to iSupport, and select the Service Request tab to view all open cases and RMAs.
Log in to iSupport, and select the Software Center tab.
Log in to iSupport, and select the Documents tab. This page can be accessed without
logging in via the Documentation link on the iSupport page.
E-mail: support@force10networks.com
Web:
Telephone:
US and Canada: 866.965.5800
International: 408.965.5800
http://www.force10networks.com/support/
long, so the storage buffer in your terminal program should be set high.)
of the member unit that experienced the failure (This report is included as a section in the
output of show tech-support.)
and select the Service
http://www.force10networks.com/support/.
Requesting a hardware replacement
To request replacement hardware, follow these steps:
StepTask
1Determine the part number and serial number of the component. To list the numbers for all components installed in
the chassis, use the show hardware command.
46|Technical Support
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StepTask
2Request a Return Materials Authorization (RMA) number from TAC by opening a support case. Open a support case
by:
• Using the Create Service Request form on the iSupport page (see
• Contacting Dell Force10 directly by E-mail or by phone (see
Contacting the Technical Assistance Center
Contacting the Technical Assistance Center
).
). Provide
the following information when using E-mail or phone:
• Part number, description, and serial number of the component.
• Your name, organization name, telephone number, fax number, and e-mail address.
• Shipping address for the replacement component, including a contact name, phone number, and e-mail address.
• A description of the failure, including log messages. This generally includes:
• Output from the show tech-support [non-paged] command (This report is very long, so the storage
buffer in your terminal program should be set high.)
• Output from the show logging eventlog [unit] command, where unit is the stack ID of the member unit that
experienced the failure (This report is included as a section in the output of show tech-support.)
• Console captures showing the error messages
• Console captures showing the troubleshooting steps taken
• Saved messages to a syslog server, if one is used
Technical Support|47
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www.dell.com | support.dell.com
48|Technical Support
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Page 50
Printed in the U.S.A.
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