This guide provides a features overview, specifications, and quick setup,
software, and troubleshooting information for your computer. For more
information about your operating system, devices, and technologies, see
the Dell Technology Guide at support.dell.com.
Model PP13S
www.dell.com | support.dell.com
Page 2
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data
and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury,
If you purchased a Dell™ n Series computer, any references in this document to
Microsoft
®
Windows® operating systems are not applicable.
Macrovision Product Notice
This product incorporates copyright protection technology that is protected by
method claims of certain U.S. patents and other intellectual property rights
owned by Macrovision Corporation and other rights owners. Use of this
copyright protection technology must be authorized by Macrovision
Corporation, and is intended for home and other limited viewing uses only
unless otherwise authorized by Macrovision Corporation. Reverse engineering
or disassembly is prohibited.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Latitude, Latitude ON, Wi-Fi Catcher, DellConnect,
and ExpressCharge are trademarks of Dell Inc.; Bluetooth is a registered trademark owned by
Bluetooth SIG, Inc., and is used by Dell under license; Core is a trademark and Intel, and iAMT are
registered trademarks of Intel Corporation in the U.S. and other countries; Blu-ray Disc is a trademark
of the Blu-ray Disc Association; Microsoft, Windows, Windows Vista, and the Windows Vista start
button logo are either trademarks or registered trademarks of Microsoft Corporation in the United
States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the
cooling vents. Do not store your Dell computer in a low-airflow environment, such
as a closed briefcase, while it is running. Restricting the airflow can damage the
computer or cause a fire. The computer turns on the fan when the computer gets
hot. Fan noise is normal and does not indicate a problem with the fan or the
computer.
About Your Computer9
Page 10
Battery Removal
CAUTION: Before you begin any of the procedures in this section, read the safety
information that shipped with your computer. For additional safety best practices
information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
CAUTION: Before removing or replacing the battery, turn off the computer. Then,
disconnect the AC adapter from the electrical outlet and the computer, disconnect
the modem from the wall connector and computer, and remove any other external
cables from the computer.
CAUTION: Using an incompatible battery may increase the risk of fire or
explosion. Replace the battery only with a compatible battery purchased from
Dell. The battery is designed to work with your Dell™ computer. Do not use a
battery from other computers with your computer.
10About Your Computer
Page 11
Wireless Switch and Dell™ Wi-Fi Catcher™
Network Locator
wireless switch icon
Dell Wi-Fi Catcher Network Locator icon
Use the wireless switch to enable or disable wireless network devices and the
Wi-Fi Catcher Network Locator to locate networks. For information about
connecting to the Internet, see "Connecting to the Internet" on page 16.
About Your Computer11
Page 12
12About Your Computer
Page 13
Setting Up Your Computer
Quick Setup
CAUTION: Before you begin any of the procedures in this section, read the safety
information that shipped with your computer. For additional safety best practices
information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
CAUTION: The AC adapter works with electrical outlets worldwide. However,
power connectors and power strips vary among countries. Using an incompatible
cable or improperly connecting the cable to the power strip or electrical outlet
may cause fire or equipment damage.
NOTICE: When you disconnect the AC adapter cable from the computer, grasp the
connector, not the cable itself, and pull firmly but gently to avoid damaging the
cable. When you wrap the AC adapter cable, ensure that you follow the angle of the
connector on the AC adapter to avoid damaging the cable.
NOTE: Some devices may not be included if you did not order them.
1
Connect the AC adapter to the AC adapter connector on the computer
and to the electrical outlet.
Setting Up Your Computer13
Page 14
2
Connect the network cable.
3
Connect USB devices, such as a mouse or keyboard.
4
Connect IEEE 1394 devices, such as a DVD player.
5
Open the computer display and press the power button to turn on the
computer.
14Setting Up Your Computer
Page 15
NOTE: It is recommended that you turn on and shut down your computer at least
once before you install any cards or connect the computer to a docking device or
other external device, such as a printer.
6
Connect to the Internet. See "Connecting to the Internet" on page 16 for
more information.
4
5
3
2
1
1Internet service2cable or DSL modem
3wireless router4laptop with wired connection
5laptop with wireless connection
Setting Up Your Computer15
1
2
3
Page 16
Connecting to the Internet
NOTE: ISPs and ISP offerings vary by country.
To connect to the Internet, you need a modem or network connection and an
Internet service provider (ISP). If you are using a dial-up connection, connect
a telephone line to the modem connector on your computer and to the
telephone wall connector before you set up your Internet connection. If you are using a DSL or cable/satellite modem connection, contact your ISP or
cellular phone service for setup instructions.
Setting Up Your Internet Connection
To set up an Internet connection with a desktop shortcut provided by your ISP:
1
Save and close any open files, and exit any open programs.
2
Double-click the ISP icon on the Microsoft® Windows® desktop.
3
Follow the instructions on the screen to complete the setup.
If you do not have an ISP icon on your desktop or if you want to set up an
Internet connection with a different ISP, perform the steps in the appropriate
section below.
NOTE: If you cannot connect to the Internet, see the Dell Technology Guide. If you
have successfully connected in the past, the ISP might have a service outage.
Contact your ISP to check the service status, or try connecting again later.
NOTE: Have your ISP information ready. If you do not have an ISP, consult the
Connect to the Internet wizard.
Microsoft® Windows Vista® Operating System
Save and close any open files, and exit any open programs.
1
2
Click the Windows Vista Start button
3
Under
Network and Internet,
4
In the
Connect to the Internet
or
Dial-up
•Choose
•Chose
, depending on how you want to connect:
Broadband
modem, or Bluetooth
Dial-up
if you will use a DSL, satellite modem, cable TV
®
wireless technology connection.
if you will use a dial-up modem or ISDN.
click
window, click either
→
Connect to the Internet
16Setting Up Your Computer
Control Panel
Broadband (PPPoE)
.
Page 17
NOTE: If you do not know which type of connection to select, click Help me choose
or contact your ISP.
5
Follow the instructions on the screen and use the setup information
provided by your ISP to complete the setup.
Microsoft Windows® XP
1
Save and close any open files, and exit any open programs.
2
Click
Start→
3
In the next window, click the appropriate option:
•If you do not have an ISP, click
providers (ISPs)
•If you have already obtained setup information from your ISP but you
did not receive a setup CD, click
•If you have a setup CD, click
4
Click
Next
If you selected
step 5. Otherwise, follow the instructions on the screen to complete the
setup.
NOTE: If you do not know which type of connection to select, contact your ISP.
5
Click the appropriate option under
Internet?
6
Use the setup information provided by your ISP to complete the setup.
Internet Explorer→ Connect to the Internet
Choose from a list of Internet service
.
Set up my connection manually
Use the CD I got from an ISP
.
Set up my connection manually
, and click
Next
.
How do you want to connect to the
in step 3, continue to
.
.
.
Transferring Information to a New Computer
Microsoft® Windows Vista® Operating System
1
Click the Windows Vista Start button , and then click
and settings
2
In the
3
Click
4
Follow the instructions provided on the screen by the Windows Easy
Transfer wizard.
→ Start Windows Easy Transfer.
User Account Control
Start a new transfer
dialog box, click
or
Continue a transfer in progress
Continue
Setting Up Your Computer17
Transfer files
.
.
Page 18
Microsoft Windows® XP
Windows XP provides the Files and Settings Transfer Wizard to move data
from a source computer to a new computer.
You can transfer the data to the new computer over a network or serial
connection, or you can store it on removable media, such as a writable CD,
for transfer to the new computer.
NOTE: You can transfer information from an old computer to a new computer by
directly connecting a serial cable to the input/output (I/O) ports of the two
computers.
For instructions on setting up a direct cable connection between two computers,
see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP. This information may not be
available in certain countries.
For transferring information to a new computer, you must run the Files and
Settings Transfer Wizard.
Running the Files and Settings Transfer Wizard With the Operating System Media
NOTE: This procedure requires the Operating System media. This media is optional
and may not be included with certain computers.
To prepare a new computer for the file transfer:
Open the Files and Settings Transfer Wizard: click
1
Accessories→ System Tools→
2
When the
click
3
On the
4
On the
Files and Settings Transfer Wizard
Next
.
Which computer is this?
Do you have a Windows XP CD?
from the Windows XP CD
5
When the
source computer. Do
Now go to your old computer
not
Files and Settings Transfer Wizard
screen, click
→ Next
click
.
Next
at this time.
To copy data from the old computer:
On the old computer, insert the Windows XP
1
2
On the
additional tasks
3
Under
Welcome to Microsoft Windows XP
.
What do you want to do?
, click
screen, click
screen appears, go to your old or
Transfer files and settings→ Next
Start→
All Programs→
.
welcome screen appears,
New Computer→
Next
I will use the wizard
Operating System
screen, click
media.
Perform
.
.
18Setting Up Your Computer
Page 19
4
On the
5
On the
6
On the
transfer and click
After the information has been copied, the
Phase
7
Click
Which computer is this?
Select a transfer method
screen, click
screen, click the transfer method you prefer.
What do you want to transfer?
Next
.
screen appears.
Finish
.
Old Computer→
Next
.
screen, select the items you want to
Completing the Collection
To transfer data to the new computer:
1
On the
Next
2
On the
chose for transferring your settings and files and click
Now go to your old computer
.
Where are the files and settings?
screen on the new computer, click
screen, select the method you
Next
.
The wizard applies the collected files and settings to your new computer.
3
On the
Running the Files and Settings Transfer Wizard Without the Operating System
Media
Finished
screen, click
Finished
, and restart the new computer.
To run the Files and Settings Transfer Wizard without the Operating System
media, you must create a wizard disk that will allow you to create a backup
image file to removable media.
To create a wizard disk, use your new computer with Windows XP and
perform the following steps:
1
Open the Files and Settings Transfer Wizard: click
Accessories→ System Tools→
2
When the
click
3
On the
4
On the
Files and Settings Transfer Wizard
Next
.
Which computer is this?
Do you have a Windows XP CD?
Wizard Disk in the following drive
5
Insert the removable media, such as a writable CD, and click OK.
Files and Settings Transfer Wizard
screen, click
screen, click
→
Next.
Start→
All Programs→
.
welcome screen appears,
New Computer→
Next
.
I want to create a
Setting Up Your Computer19
Page 20
6
When the disk creation completes and the
computer
7
Go to the old computer.
message appears,
do not
Now go to your old
click
Next
.
To copy data from the old computer:
1
On the old computer, insert the wizard disk, and click
2
In the
Open
field on the
the appropriate removable media) and click
3
4
5
On the
On the
On the
Files and Settings Transfer Wizard
Which computer is this?
Select a transfer method
Run
window, browse to the path for
OK
welcome screen, click
screen, click
screen, click the transfer method you
Old Computer→
Start→
Run
fastwiz
.
prefer.
6
On the
transfer and click
After the information has been copied, the
Phase
7
Click
What do you want to transfer?
Next
.
screen appears.
Finish
.
screen, select the items you want to
Completing the Collection
To transfer data to the new computer:
On the
1
Next
2
On the
chose for transferring your settings and files and click
Now go to your old computer
.
Where are the files and settings?
screen on the new computer, click
screen, select the method you
Next
. Follow the
instructions on the screen.
The wizard reads the collected files and settings and applies them to your
new computer.
.
Next
Next
(on
.
.
When all of the settings and files have been applied, the
Finished
appears.
3
Click
Finished
NOTE: For more information about this procedure, search support.dell.com for
document #154781 (What Are The Different Methods To Transfer Files From My Old
Computer To My New Dell™ Computer Using the Microsoft
Operating System?).
and restart the new computer.
®
Windows® XP
20Setting Up Your Computer
screen
Page 21
Specifications
NOTE: Offerings may vary by region. For more information regarding the
configuration of your computer, click Start→ Help and Support and select the
option to view information about your computer.
Processor
®
Processor typeIntel
L1 cache32 KB per instruction, 32-KB data cache per
L2 cache6 MB
Front-side bus frequencyup to 1067 MHz
System Information
ChipsetIntel GS45 chipset
Data bus width64 bit
DRAM bus width64 bit
Processor-address bus width36 bit
Flash EPROMSPI 32 Mbit
ExpressCard (Optional)
NOTE: The ExpressCard slot is designed only for ExpressCards. It does NOT support
PC Cards.
ExpressCard connectorExpressCard slot (USB and PCI Express-
Cards supported34-mm ExpressCards
Core™2 Duo
core
based interfaces)
Specifications21
Page 22
Smart Card
Read/write capabilitiesreads and writes to all ISO 7816 1/2/3/4
microprocessor cards (T=0, T=1)
Cards supported3 V and 5 V
Program technology supportedJava cards
Interface speed9600–115,200 bps
EMV levellevel 1 certified
WHQL certificationPC/SC
Compatibilitycompatible within a PKI environment
Insert/eject cyclescertified for up to 100,000 cycles
Secure Digital (SD) Memory Card Reader
Cards supportedSD, SDIO, SD HC, Mini SD
MMC, MMC+, Mini MMC
Memory
Memory module connectortwo DDR3 SODIMM sockets
Memory module capacities512 MB (one SODIMM)
1 GB (one SODIMM)
2 GB (one SODIMM or two SODIMMs)
4 GB (one SODIMM or two SODIMMs,
64-bit Microsoft
®
Windows Vista®
operating system only)
8 GB (two SODIMMS, 64-bit Windows
Vista only)
Memory typeDDR3 1066 MHz SODIMM (if supported
by chipset and/or processor combinations)
22Specifications
Page 23
Memory (continued)
Minimum memory1 GB
Maximum memory8 GB (requires 64-bit Windows Vista)
NOTE: In order to take advantage of the dual-channel bandwidth capability, both
memory sockets must be populated and must match in size.
NOTE: The available memory displayed does not reflect the complete maximum
memory installed because some memory is reserved for system files.
NOTE: To enable Intel
DIMM in the memory connector labeled A. For more information, see your Service
Manual at support.dell.com.
Active Management Technology (iAMT®), you must have a
headphone/speakers connector
one dedicated half Mini-Card slot for
WLAN
one dedicated full Mini-Card slot for
WWAN (Mobile Broadband)
with eSATA)
Communications
Network adapter10/100/1000 Ethernet LAN on system board
WirelessWLAN half Mini-Card, WWAN full Mini-
Card
Bluetooth
®
wireless technology
Specifications23
Page 24
Communications (continued)
Mobile Broadbandfull Mini-Card
GPSsupported by Mobile Broadband full Mini-
Card
Video
Video typeintegrated on system board, hardware
accelerated
Data busintegrated video
Video controllerIntel Extreme
Video memoryup to 64 MB (shared, at system memory of
less than 512 MB)
up to 256 MB (shared, at system memory of
more than 512 MB)
Video outputvideo connector
Audio
Audio typetwo-channel high definition audio
Audio controllerIDT 92HD71B
Stereo conversion24-bit (analog-to-digital and digital-to-
analog)
Interfaces:
Internal
External
Speakerstwo 1-watt, 4-ohm speakers
Internal speaker amplifier1 watt per channel, 4 ohms
Internal microphonesingle digital microphone
Volume controlsvolume control buttons
high-definition audio codec
microphone-in connector and stereo
headphones/speakers connector
24Specifications
Page 25
Display
Type (active-matrix TFT) WXGA
Dimensions:
Height
Width
Diagonal
Maximum resolution1280 x 800 at 262 K colors
Refresh rate60 Hz
Operating angle0° (closed) to 160° (except when docked)
Viewing angles:
Horizontal
Vertical
Pixel pitch0.2235 mm (0.008799 inch)
Typical power consumption (panel
with backlight)
Keyboard
Number of keys83 (U.S. and Canada); 84 (Europe);
LayoutQWERTY/AZERTY/Kanji
Size full sized (19.05-mm key pitch)
178.8 mm (7.039 inches)
289.7 mm (11.41 inches)
337.8 mm (13.3 inches)
40/40°
15/30°
4.3 W (maximum)
87 (Japan)
Touch Pad
X/Y position resolution 240 cpi
Size:
Width
Height
68-mm (2.677-inch) sensor-active area
37.63-mm (1.481-inch) rectangle
Specifications25
Page 26
Battery
Types3-cell (2.6Ahr) 28Whr/11.1VDC
3-cell (2.8Ahr) 30Whr/11.1VDC
6-cell (2.6Ahr) 56Whr/11.1VDC
6-cell (2.8Ahr) 60Whr/11.1VDC
6-cell (2.15Ahr) 48Whr/11.1VDC battery
slice
Depth28.8 mm (1.13 inches) (3 cell)
51.1 mm (2.01 inches) (6 cell)
200.3 mm (7.89 inches) (battery slice)
Height21.85 mm (0.86 inch) (3 cell and 6 cell)
9 mm (0.35 inch) to approximately 10.5 mm
(approximately 0.41 inch) (battery slice)
Width207.6 mm (8.17 inches) (3 cell and 6 cell)
298.3 mm (11.74 inches) (battery slice)
Weight0.18 kg (0.4 lb) (3 cell)
0.33 kg (0.73 lb) (6 cell)
0.71 kg (1.56 lb) (battery slice)
Voltage11.1 VDC (3 cell, 6 cell, and battery slice)
Charge time (approximate):
Computer off
Operating time
Life span (approximate)1 year
approximately 3 hours and 20 minutes to
100% capacity
approximately 2.5 to 4 hours with the
battery slice
NOTE: Battery operating time varies
depending on operating conditions and can be
significantly reduced under certain powerintensive conditions.
26Specifications
Page 27
Battery (continued)
Temperature range:
Operating
Storage
Coin-cell batteryCR-2032
AC Adapter
Input voltage100–240 VAC
Input current (maximum)1.5 A
Input frequency50–60 Hz
Temperature range:
Operating
Storage
PA-12 65 W Travel AC adapter:
Output voltage
Output current
Height
Width
Depth
We ig ht
PA-3E 90 E-Series AC adapter:
Output voltage
Output current
Height
Width
Length
We ig ht
0° to 40°C (32° to 104°F)
–10° to 65°C (14° to 149°F)
0° to 35°C (32° to 95°F)
–40° to 65°C (–40° to 149°F)
19.5 V DC
3.34 A
15 mm (0.6 inches)
66 mm (2.6 inches)
127 mm (5.0 inches)
0.29 kg (0.64 lb)
19.5 V DC
4.62 A
15 mm (0.6 inches)
70 mm (2.8 inches)
147 mm (5.8 inches)
0.345 kg (0.76 lb)
Fingerprint Reader (Optional)
TypeRF Swipe
Specifications27
Page 28
Physical
Height25.4–29.5 mm (0.9843–1.142 inches)
Width310 mm (12.2 inches)
Depth217 mm (8.543 inches)
Weight1.5 kg (3.3 lb) (with 3-cell battery, airbay,
and an SSD drive)
1.6 kg (3.5 lb) (with 3-cell battery, DVDRW
drive, and an SSD drive)
Environmental
Temperature range:
Operating
Storage
Relative humidity (maximum):
Operating
Storage
Maximum vibration (using a random vibration spectrum that simulates user
environment):
Operating
Storage
Maximum shock (measured with hard drive in operating status and a 2-ms half-sine
pulse for operating specification; also measured with hard drive in head-parked
position and a 2-ms halfsine pulse for storage specification):
Operating
Storage
Altitude (maximum):
Operating
Storage
0° to 35°C (32° to 95°F)
–40° to 65°C (–40° to 149°F)
10% to 90% (noncondensing)
5% to 95% (noncondensing)
0.66 GRMS
1.3 GRMS
143 G
163 G
–15.2 to 3048 m (–50 to 10,000 ft)
–15.2 to 3048 m (–50 to 10,000 ft)
28Specifications
Page 29
Troubleshooting
CAUTION: To guard against the likelihood of electric shock, laceration by moving
fan blades, or other expected injuries, always unplug your computer from the
electrical outlet before opening the cover.
CAUTION: Before you begin any of the procedures in this section, read the safety
information that shipped with your computer. For additional safety best practices
information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
Tools
Power Lights
The two-color power-button light located on the front of the computer turns
on and blinks or remains solid to indicate different states:
•If the power light is off, the computer is either turned off or is not
receiving power.
•If the power light is steady blue and the computer is not responding,
ensure that the display is connected and powered on.
•If the power light is blinking blue, the computer is in standby mode. Press
a key on the keyboard, move the mouse, or press the power button to
resume normal operation. If the power light is blinking amber, the
computer is receiving electrical power, a device such as a memory module
or graphics card might be malfunctioning or incorrectly installed.
•If the power light is steady amber, there may be a power problem or an
internal device malfunction.
Beep Codes
Your computer might emit a series of beeps during start-up if the monitor
cannot display errors or problems. This series of beeps, called a beep code,
identifies a problem. One possible beep code consists of repetitive three short
beeps. This beep code tells you that the computer encountered a possible
system board failure.
Troubleshooting29
Page 30
If your computer beeps during start-up:
1
Write down the beep code.
2
Run the Dell Diagnostics to identify a more serious cause (see "Dell
Diagnostics" on page 38).
Code
(repetitive
short beeps)
1BIOS checksum
2No memory modules
3Possible system
4RAM Read/Write
DescriptionSuggested Remedy
failure. Possible
system board failure.
are detected
board failure
failure
Contact Dell.
1
If you have two or more memory modules
installed, remove the modules, reinstall one
module (see
support.dell.com
computer. If the computer starts normally,
reinstall an additional module. Continue until
you have identified a faulty module or
reinstalled all modules without error.
2
If available, install good memory of the same
type into your computer see
Manual at support.dell.com
3
If the problem persists, contact Dell.
Contact Dell.
1
Ensure that no special memory
module/memory connector placement
requirements exist (see
support.dell.com
2
Verify that the memory modules that you are
installing are compatible with your computer
(see
your Service Manual at
support.dell.com
3
If the problem persists, contact Dell.
your Service Manual at
), and then restart the
your Service
).
your Service Manual at
).
).
30Troubleshooting
Page 31
Code
(repetitive
short beeps)
5Real-time clock
6Video BIOS Test
7CPU-cache test
DescriptionSuggested Remedy
1
Replace the battery (see
failure. Possible
battery failure or
system board failure.
Failure
failure
at support.dell.com
2
If the problem persists, contact Dell.
Contact Dell.
Contact Dell.
your Service Manual
).
Error Messages
CAUTION: Before you begin any of the procedures in this section, read the safety
information that shipped with your computer. For additional safety best practices
information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
If the message is not listed, see the documentation for the operating system
or the program that was running when the message appeared.
AUXILIARYDEVICEFAILURE — The touch pad or external mouse may be faulty.
For an external mouse, check the cable connection. Enable the Pointing
Device option in the system setup program. See your Service Manual at
support.dell.com for more information. If the problem persists, contact Dell
(see "Contacting Dell" on page 65).
BADCOMMANDORFILENAME — Ensure that you have spelled the command
correctly, put spaces in the proper place, and used the correct pathname.
CACHEDISABLEDDUETOFAILURE — The primary cache internal to the
microprocessor has failed. Contact Dell (see "Contacting Dell" on page 65).
CD DRIVECONTROLLERFAILURE — The CD drive does not respond to
commands from the computer.
DATAERROR — The hard drive cannot read the data.
DECREASINGAVAILABLEMEMORY — One or more memory modules may be
faulty or improperly seated. Reinstall the memory modules and, if necessary,
replace them. See your Service Manual at support.dell.com for more
information.
Troubleshooting31
Page 32
DISK C: FAILEDINITIALIZATION — The hard drive failed initialization. Run the
hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 38).
DRIVENOTREADY — The operation requires a hard drive in the bay before it
can continue. Install a hard drive in the hard drive bay. See your Service
Manual at support.dell.com for more information.
ERRORREADING PCMCIA CARD — The computer cannot identify the
ExpressCard. Reinsert the card or try another card. See your Service Manual
at support.dell.com for more information.
EXTENDEDMEMORYSIZEHASCHANGED — The amount of memory recorded in
nonvolatile memory (NVRAM) does not match the memory installed in the
computer. Restart the computer. If the error appears again, contact Dell (see
"Contacting Dell" on page 65).
THEFILEBEINGCOPIEDIS TOOLARGEFORTHEDESTINATIONDRIVE — The file
that you are trying to copy is too large to fit on the disk, or the disk is full. Try
copying the file to a different disk or use a larger capacity disk.
A FILENAMECANNOTCONTAINANYOFTHEFOLLOWINGCHARACTERS: \ / : * ? “ <
Do not use these characters in filenames.
> | —
GATE A20 FAILURE — A memory module may be loose. Reinstall the memory
modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information.
GENERALFAILURE — The operating system is unable to carry out the
command. The message is usually followed by specific information—for
example, Printer out of paper. Take the appropriate action.
HARD-DISKDRIVECONFIGURATIONERROR — The computer cannot identify the
drive type. Shut down the computer, remove the hard drive (see your Service
Manual at support.dell.com), and boot the computer from a CD. Then, shut
down the computer, reinstall the hard drive, and restart the computer. Run
the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on
page 38).
HARD-DISKDRIVECONTROLLERFAILURE 0— The hard drive does not respond
to commands from the computer. Shut down the computer, remove the hard
drive (see your Service Manual at support.dell.com), and boot the computer
from a CD. Then, shut down the computer, reinstall the hard drive, and
restart the computer. If the problem persists, try another drive. Run the Hard
Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 38).
32Troubleshooting
Page 33
HARD-DISKDRIVEFAILURE — The hard drive does not respond to commands
from the computer. Shut down the computer, remove the hard drive (see your
Service Manual at support.dell.com), and boot the computer from a CD.
Then, shut down the computer, reinstall the hard drive, and restart the
computer. If the problem persists, try another drive. Run the Hard Disk Drive
tests in the Dell Diagnostics (see "Dell Diagnostics" on page 38).
HARD-DISKDRIVEREADFAILURE — The hard drive may be defective. Shut
down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Then, shut down the
computer, reinstall the hard drive, and restart the computer. If the problem
persists, try another drive. Run the Hard Disk Drive tests in the Dell
Diagnostics (see "Dell Diagnostics" on page 38).
INSERTBOOTABLEMEDIA — The operating system is trying to boot to
nonbootable media, such as a floppy disk or CD. Insert bootable media.
INVALIDCONFIGURATIONINFORMATION-PLEASERUN SYSTEM SETUP
ROGRAM — The system configuration information does not match the
P
hardware configuration. The message is most likely to occur after a memory
module is installed. Correct the appropriate options in the system setup
program. See your Service Manual at support.dell.com for more information.
KEYBOARDCLOCKLINEFAILURE — For external keyboards, check the cable
connection. Run the Keyboard Controller test in the Dell Diagnostics (see
"Dell Diagnostics" on page 38).
KEYBOARDCONTROLLERFAILURE — For external keyboards, check the cable
connection. Restart the computer, and avoid touching the keyboard or the
mouse during the boot routine. Run the Keyboard Controller test in the Dell
Diagnostics (see "Dell Diagnostics" on page 38).
KEYBOARDDATALINEFAILURE — For external keyboards, check the cable
connection. Run the Keyboard Controller test in the Dell Diagnostics (see
"Dell Diagnostics" on page 38).
KEYBOARDSTUCKKEYFAILURE — For external keyboards or keypads, check the
cable connection. Restart the computer, and avoid touching the keyboard or
keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics
(see "Dell Diagnostics" on page 38).
MediaDirect™ cannot verify the Digital Rights Management (DRM)
restrictions on the file, so the file cannot be played (see "Dell Diagnostics" on
page 38).
A memory module may be faulty or improperly seated. Reinstall the memory
modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information.
MEMORYALLOCATIONERROR — The software you are attempting to run is
conflicting with the operating system, another program, or a utility. Shut
down the computer, wait 30 seconds, and then restart it. Try to run the
program again. If the error message still appears, see the software
documentation.
MEMORYDATALINEFAILUREATADDRESS, READVALUEEXPECTINGVALUE — A
memory module may be faulty or improperly seated. Reinstall the memory
modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information.
VALUE — A memory module may be faulty or improperly seated. Reinstall the
memory modules and, if necessary, replace them. See your Service Manual at
support.dell.com for more information.
MEMORYWRITE/READFAILUREATADDRESS, READVALUEEXPECTINGVALUE — A
memory module may be faulty or improperly seated. Reinstall the memory
modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information.
NO BOOTDEVICEAVAILABLE — The computer cannot find the hard drive. If
the hard drive is your boot device, ensure that the drive is installed, properly
seated, and partitioned as a boot device.
NO BOOTSECTORONHARDDRIVE — The operating system may be corrupted.
see
Contact Dell (
NO TIMERTICKINTERRUPT — A chip on the system board may be
"Contacting Dell" on page 65).
malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell
Diagnostics" on page 38).
You have too many programs open. Close all windows and open the program
that you want to use.
34Troubleshooting
Page 35
OPERATINGSYSTEM NOT FOUND — Reinstall the hard drive (see your Service
Manual at support.dell.com). If the problem persists, contact Dell (see
"Contacting Dell" on page 65).
OPTIONAL ROM BADCHECKSUM — The optional ROM has failed. Contact
Dell (see "Contacting Dell" on page 65).
A REQUIRED .DLL FILEWASNOTFOUND — The program that you are trying to
open is missing an essential file. Remove and then reinstall the program.
Microsoft
1
2
3
4
®
Windows Vista®:
Click the Windows Vista start button →
Programs and Features
.
Control Panel→ Programs
Select the program you want to remove.
Click
Uninstall
.
See the program documentation for installation instructions.
→
Microsoft Windows® XP:
1
Click
Start→
Features
2
Select the program you want to remove.
3
Click
Uninstall
4
See the program documentation for installation instructions.
SECTORNOTFOUND — The operating system cannot locate a sector on the
Control Panel→ Add or Remove Programs→ Programs and
.
.
hard drive. You may have a defective sector or corrupted FAT on the hard
drive. Run the Windows error-checking utility to check the file structure on
the hard drive. See Windows Help and Support for instructions (click
Start→
Help and Support). If a large number of sectors are defective, back up the
data (if possible), and then reformat the hard drive.
SEEKERROR — The operating system cannot find a specific track on the hard
drive.
SHUTDOWNFAILURE — A chip on the system board may be malfunctioning.
Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on
page 38).
TIME- OF-DAYCLOCKLOSTPOWER — System configuration settings are
corrupted. Connect your computer to an electrical outlet to charge the
battery. If the problem persists, try to restore the data by entering the system
Troubleshooting35
Page 36
setup program, then immediately exit the program (see your Service Manual
at support.dell.com). If the message reappears, contact Dell (see "Contacting
Dell" on page 65).
TIME- OF-DAYCLOCKSTOPPED — The reserve battery that supports the system
configuration settings may require recharging. Connect your computer to an
electrical outlet to charge the battery. If the problem persists, contact Dell
(see "Contacting Dell" on page 65).
TIME- OF-DAYNOTSET-PLEASERUNTHE SYST E M SETUPPROGRAM — The time
or date stored in the system setup program does not match the system clock.
Correct the settings for the Date and Time options. See your Service Manual
at support.dell.com for more information.
TIMERCHIPCOUNTER 2 FAILED — A chip on the system board may be
malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell
Diagnostics" on page 38).
UNEXPECTEDINTERRUPTINPROTECTEDMODE — The keyboard controller may
be malfunctioning, or a memory module may be loose. Run the System
Memory tests and the Keyboard Controller test in the Dell Diagnostics (see
"Dell Diagnostics" on page 38).
X :\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY — Insert a disk into the
drive and try again.
WARNING: BATTERYIS CRITICALLYLOW — The battery is running out of
charge. Replace the battery, or connect the computer to an electrical outlet;
otherwise, activate hibernate mode or shut down the computer.
System Messages
NOTE: If the message you received is not listed in the table, see the documentation
for either the operating system or the program that was running when the message
appeared.
LERT! PREVIOUS ATTEMPTS AT BOOTING THIS SYSTEM HAVE FAILED AT
A
CHECKPOINT [NNNN]. FOR HELP IN RESOLVING THIS PROBLEM, PLEASE NOTE THIS
CHECKPOINT AND CONTACT DELL TECHNICAL SUPPORT — The computer failed
to complete the start routine three consecutive times for the same error (see
"Contacting Dell" on page 65 for assistance).
CMOS CHECKSUMERROR — Possible system board failure or RTC battery low.
Replace the battery. See your Service Manual at support.dell.com or see
"Contacting Dell" on page 65 for assistance.
36Troubleshooting
Page 37
CPU FANFAILURE — Processor fan failure. Replace processor fan. See your
Service Manual at support.dell.com.
HARD-DISKDRIVEFAILURE — Possible hard drive failure during hard drive
POST. Check cables, swap hard disks, or see "Contacting Dell" on page 65 for
assistance.
HARD-DISKDRIVEREADFAILURE — Possible hard drive failure during hard-
drive start test (see "Contacting Dell" on page 65 for assistance).
KEYBOARDFAILURE — Keyboard failure or keyboard cable loose.
NO BOOTDEVICEAVAILABLE — No bootable partition on hard drive, or the
hard drive cable is loose, or no bootable device exists.
•If the hard drive is your boot device, ensure that the cables are connected
and that the drive is installed properly and partitioned as a boot device.
•Enter system setup and ensure that the boot sequence information is
correct (see your
NO TIMERTICKINTERRUPT — A chip on the system board might be
Service Manual
at
support.dell.com
).
malfunctioning or system board failure (see "Contacting Dell" on page 65 for
assistance).
USB OVERCURRENTERROR — Disconnect the USB device. Use external power
source for the USB device.
NOTICE - HARD DRIVE SELF MONITORING SYSTEM HASREPORTEDTHATA
PARAMETER HAS EXCEEDED ITS NORMAL OPERATING RANGE. DELL RECOMMENDS
THAT YOU BACK UP YOUR DATA REGULARLY. A PARAMETER OUT OF RANGE MAY OR
MAY NOT INDICATE A POTENTIAL HARD DRIVE PROBLEM — S.M.A.R.T error,
possible hard drive failure. This feature can be enabled or disabled in BIOS
setup.
Troubleshooting Software and Hardware Problems
If a device is either not detected during the operating system setup or is
detected but incorrectly configured, you can use the Hardware
Troubleshooter to resolve the incompatibility.
To start the Hardware Troubleshooter:
Windows Vista:
1
Click the Windows Vista Start button ,
2
Ty p e
hardware troubleshooter
<Enter> to start the search.
and click
Help and Support.
in the search field and press
Troubleshooting37
Page 38
3
In the search results, select the option that best describes the problem and
follow the remaining troubleshooting steps.
Windows XP:
1
Click
Start→
2
Ty p e
hardware troubleshooter
Help and Support
.
in the search field and press
<Enter> to start the search.
3
In the
Fix a Problem
4
In the
Hardware Troubleshooter
the problem and click
section, click
Hardware Troubleshooter
list, select the option that best describes
Next
to follow the remaining troubleshooting steps.
.
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, read the safety
information that shipped with your computer. For additional safety best practices
information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in
Lockups and Software Problems (see "Lockups and Software Problems" on
page 42) and run the Dell Diagnostics before you contact Dell for technical
assistance.
It is recommended that you print these procedures before you begin.
NOTICE: The Dell Diagnostics works only on Dell computers.
NOTE: The Dell Drivers and Utilities media is optional and may not ship with your
computer.
See your Service Manual at support.dell.com to review your computer’s
configuration information, and ensure that the device that you want to test
displays in the system setup program and is active.
Start the Dell Diagnostics from your hard drive or from the Dell Drivers and Utilities media.
38Troubleshooting
Page 39
Starting the Dell Diagnostics From Your Hard Drive
NOTE: If your computer cannot display a screen image, see
.
page 65
1
Ensure that the computer is connected to an electrical outlet that is
"Contacting Dell" on
known to be working properly.
2
Turn on (or restart) your computer.
3
When the DELL™ logo appears, press <F12> immediately. Select
Diagnostics
NOTE: If you wait too long and the operating system logo appears, continue to
4
Press any key to start the Dell Diagnostics from the diagnostics utility
from the start menu and press <Enter>.
wait until you see the Microsoft
your computer and try again.
®
Windows® desktop, and then shut down
NOTE: If you see a message stating that no diagnostics utility partition has
been found, run the Dell Diagnostics from the Drivers and Utilities media.
partition on your hard drive, and follow the instructions on the screen.
Starting the Dell Diagnostics From the Dell Drivers and Utilities Media
1
Insert the
2
Shut down and restart the computer.
Drivers and Utilities
media.
When the DELL logo appears, press <F12> immediately.
NOTE: If you wait too long and the operating system logo appears, continue
to wait until you see the Microsoft
computer and try again.
®
Windows® desktop; then, shut down your
NOTE: The next steps change the boot sequence for one time only. On the
next start-up, the computer starts according to the devices specified in the
system setup program.
3
When the boot device list appears, highlight
CD/DVD/CD-RW
and press
<Enter>.
4
Select the
Boot from CD-ROM
option from the menu that appears and
press <Enter>.
5
Ty p e 1 to start the CD menu and press <Enter> to proceed.
6
Select
Run the 32 Bit Dell Diagnostics
from the numbered list. If
multiple versions are listed, select the version that is appropriate for your
computer.
Troubleshooting39
Page 40
7
When the Dell Diagnostics
Main Menu
appears, select the test that you
want to run, and follow the instructions on the screen.
Troubleshooting Tips
Follow these tips when troubleshooting your computer:
•If you added or removed a part before the problem started, review the
installation procedures and ensure that the part is correctly installed (see
your
Service Manual
•If a device does not work, ensure that the device is properly connected.
•If an error message appears on the screen, write down the exact message.
This message may help support personnel to diagnose and fix the
problem(s).
•If an error message occurs in a program, see the program documentation.
NOTE: The procedures in this document were written for the Windows default
view, so they may not apply if you set your Dell computer to the Windows Classic
view.
Power Problems
CAUTION: Before you begin any of the procedures in this section, read the safety
information that shipped with your computer. For additional safety best practices
information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
F THE POWER LIGHT IS OFF — The computer is either turned off or is not
I
receiving power.
•Reseat the power cable in the power connector on the back of the
computer and the electrical outlet.
•Bypass power strips, power extension cables, and other power protection
devices to verify that the computer turns on properly.
•Ensure that any power strips being used are plugged into an electrical
outlet and are turned on.
•Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
at
support.dell.com
).
40Troubleshooting
Page 41
•Ensure that the main power cable and front panel cable are securely
connected to the system board (see
support.dell.com
IF THEPOWERLIGHTISBLUEANDTHECOMPUTERISNOTRESPONDING —
).
your Service Manual at
•Ensure that the display is connected and powered on.
•If the display is connected and powered on, see "Beep Codes" on page 29.
IF THEPOWERLIGHTISBLINKINGBLUE — The computer is in standby mode.
Press a key on the keyboard, move the mouse, or press the power button to
resume normal operation.
IF THEPOWERLIGHTISBLINKINGAMBER — The computer is receiving
electrical power, a device might be malfunctioning or incorrectly installed.
•Remove and then reinstall all memory modules (see
at support.dell.com
).
your Service Manual
•Remove and then reinstall any expansion cards, including graphics cards
(see
your Service Manual at support.dell.com
IF THEPOWERLIGHTISSTEADYAMBER — There is a power problem, a device
).
may be malfunctioning or incorrectly installed.
•Ensure that the processor power cable is securely connected to the system
board power connector (see
your Service Manual at support.dell.com
).
•Ensure that the main power cable and the front panel cable are securely
connected to the system board connector (see
support.dell.com
ELIMINATEINTERFERENCE — Some possible causes of interference are:
).
your Service Manual at
•Power, keyboard, and mouse extension cables
•Too many devices connected to the same power strip
•Multiple power strips connected to the same electrical outlet
Memory Problems
CAUTION: Before you begin any of the procedures in this section, read the safety
information that shipped with your computer. For additional safety best practices
information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
Troubleshooting41
Page 42
IF YOURECEIVEANINSUFFICIENTMEMORYMESSAGE —
•Save and close any open files and exit any open programs you are not using
to see if that resolves the problem.
•See the software documentation for minimum memory requirements. If
necessary, install additional memory (see
support.dell.com
).
•Reseat the memory modules (see
support.dell.com
) to ensure that your computer is successfully
your Service Manual at
your Service Manual at
communicating with the memory.
•Run the Dell Diagnostics (see "Dell Diagnostics" on page 38).
IF YOUEXPERIENCEOTHERMEMORYPROBLEMS —
•Reseat the memory modules (see
support.dell.com
) to ensure that your computer is successfully
your Service Manual at
communicating with the memory.
•Ensure that you are following the memory installation guidelines (see
Service Manual at support.dell.com
).
your
•Ensure that the memory you are using is supported by your computer. For
more information about the type of memory supported by your computer,
see "Specifications" on page 21.
•Run the Dell Diagnostics (see "Dell Diagnostics" on page 38).
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, read the safety
information that shipped with your computer. For additional safety best practices
information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
NOTICE: You may lose data if you are unable to perform an operating system
shutdown.
42Troubleshooting
Page 43
TURNTHECOMPUTEROFF — If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button
for at least 8 to 10 seconds (until the computer turns off), and then restart
your computer.
A program stops responding
ENDTHEPROGRAM —
1
Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager,
and click the
2
Click to select the program that is no longer responding, and click
Ta s k
.
A program crashes repeatedly
NOTE: Most software includes installation instructions in its documentation or on a
floppy disk, CD, or DVD.
C
HECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then
Applications
tab.
End
reinstall the program.
®
A program is designed for an earlier Microsoft
RUNTHE PROGRAM COMPATIBILITY WIZARD —
Windows® operating system
Windows Vista:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-Windows Vista operating system environments.
1
Click
Start
→
Control Panel→ Programs→ Use an older program
with this version of Windows.
2
In the welcome screen, click
3
Follow the instructions on the screen.
Next
.
Windows XP:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-XP operating system environments.
1
Click
Start→
Wizard
2
Follow the instructions on the screen.
All Programs→ Accessories→ Program Compatibility
→
Next
.
Troubleshooting43
Page 44
A solid blue screen appears
TURNTHECOMPUTEROFF — If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button
for at least 8 to 10 seconds (until the computer turns off), and then restart
your computer.
Other software problems
CHECKTHESOFTWAREDOCUMENTATIONORCONTACTTHESOFTWARE
MANUFACTURER FOR TROUBLESHOOTING INFORMATION —
•Ensure that the program is compatible with the operating system installed
on your computer.
•Ensure that your computer meets the minimum hardware requirements
needed to run the software. See the software documentation for
information.
•Ensure that the program is installed and configured properly.
•Verify that the device drivers do not conflict with the program.
•If necessary, uninstall and then reinstall the program.
BACKUPYOURFILESIMMEDIATELY
•Use a virus-scanning program to check the hard drive, floppy disks, CDs, or
DVDs
•Save and close any open files or programs and shut down your computer
through the Start menu
Dell Technical Update Service
The Dell Technical Update service provides proactive e-mail notification of
software and hardware updates for your computer. The service is free and can
be customized for content, format, and how frequently you receive
notifications.
To enroll for the Dell Technical Update service, go to
support.dell.com/technicalupdate.
44Troubleshooting
Page 45
Dell Support Utility
The Dell Support Utility is installed on your computer and available from the
Dell Support, , icon on the taskbar or from the Start button. Use this
support utility for self-support information, software updates, and health
scans of your computing environment.
Accessing the Dell Support Utility
Access the Dell Support Utility from the icon on the taskbar or from the
Start menu.
If the Dell Support icon does not appear in your taskbar:
Click
1
2
Start→ All Programs→ Dell Support→
Ensure that the
NOTE: If the Dell Support Utility is not available from the Start menu, go to
support.dell.com and download the software.
Show icon on the taskbar
The Dell Support Utility is customized for your computing environment.
The icon in the taskbar functions differently when you click, doubleclick, or right-click the icon.
Clicking the Dell Support Icon
Click or right-click the icon to perform the following tasks:
•Check your computing environment.
•View the Dell Support Utility settings.
•Access the help file for the Dell Support Utility.
•View frequently asked questions.
•Learn more about the Dell Support Utility.
•Turn off the Dell Support Utility.
Dell Support Settings
option is checked.
.
Double-Clicking the Dell Support Icon
Double-click the icon to manually check your computing environment,
view frequently asked questions, access the help file for the Dell Support
Utility, and view Dell Support settings.
For more information about the Dell Support Utility, click the question mark
(?) at the top of the Dell
™ Support screen.
Troubleshooting45
Page 46
46Troubleshooting
Page 47
Reinstalling Software
Drivers
Identifying Drivers
If you experience a problem with any device, identify whether the driver is the
source of your problem and, if necessary, update the driver.
Microsoft
1
2
Microsoft Windows® XP:
1
2
3
Scroll down the list to see if any device has an exclamation point (a yellow
circle with a [!]) on the device icon.
If an exclamation point is next to the device name, you may need to reinstall
the driver or install a new driver (see "Reinstalling Drivers and Utilities" on
page 48).
®
Windows Vista®:
Click the Windows Vista Start button , and right-click
Click
Properties→ Device Manager
NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to continue.
Click
Start→
Under
System
In the
Manager
Control Panel
Pick a Category
.
System Properties
.
, click
window, click the
.
.
Performance and Maintenance
Hardware
tab, and click
Computer
, and click
Device
.
Reinstalling Software47
Page 48
Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and
Utilities media provide approved drivers for Dell™ computers. If you install drivers
obtained from other sources, your computer might not work correctly.
Returning to a Previous Device Driver Version
Windows Vista:
1
Click the Windows Vista Start button , and right-click
2
Click
Properties→ Device Manager
NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to enter the Device Manager.
3
Right-click the device for which the new driver was installed and click
Properties
4
Click the
.
Drivers
tab→ Roll Back Driver
.
.
Windows XP:
1
Click
Start→
2
Right-click the device for which the new driver was installed and click
Properties
3
Click the
My Computer→ Properties→ Hardware→ Device Manager
.
Drivers
tab→
Roll Back Driver.
If Device Driver Rollback does not resolve the problem, then use System
Restore (see "Restoring Your Operating System" on page 50) to return your
computer to the operating state that existed before you installed the new
driver.
Computer
.
.
Using the Drivers and Utilities Media
If using Device Driver Rollback or System Restore (see "Restoring Your
Operating System" on page 50) does not resolve the problem, reinstall the
driver from your Drivers and Utilities media.
With the Windows desktop displayed, insert your
1
media
.
If this is your first time to use the
Drivers and Utilities media, go to step 2.
Drivers and Utilities
If not, go to step 5.
48Reinstalling Software
Page 49
2
When the
Drivers and Utilities media installation program starts, follow
the prompts on the screen.
NOTE: In most cases, the Drivers and Utilities program starts running
automatically. If it does not, start Windows Explorer, click your media drive
directory to display the media contents, and then double-click the autorcd.exe
file.
3
When the
Drivers and Utilities
4
When you see the Windows desktop, reinsert the
InstallShield Wizard Complete
media and click
Finish
window appears, remove the
to restart the computer.
Drivers and Utilities
media.
5
At the
Welcome Dell System Owner
NOTE: The Drivers and Utilities program displays drivers only for hardware
that came installed in your computer. If you installed additional hardware, the
drivers for the new hardware might not be displayed. If those drivers are not
displayed, exit the Drivers and Utilities program. For drivers information, see
the documentation that came with the device.
A message appears, stating that the
screen, click
Next
Drivers and Utilities
.
media is detecting
hardware in your computer.
The drivers that are used by your computer are automatically displayed in
the
My Drivers—The ResourceCD has identified these components in
your system
6
Click the driver that you want to reinstall and follow the instructions on
window.
the screen.
If a particular driver is not listed, then that driver is not required by your
operating system.
Manually Reinstalling Drivers
After extracting the driver files to your hard drive as described in the previous
section:
1
Click the Windows Vista Start button , and right-click
2
Click
Properties→ Device Manager
NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to enter the Device Manager.
.
Reinstalling Software49
Computer
.
Page 50
3
Double-click the type of device for which you are installing the driver (for
example,
4
Double-click the name of the device for which you are installing the driver.
5
Click the
software
6
Click
the driver files.
7
When the name of the appropriate driver appears, click the name of the
driver
8
Click
Audio
or
Video
).
Driver
tab→
Update Driver→ Browse my computer for driver
.
Browse
and browse to the location to which you previously copied
→ OK→
Finish
Next
.
and restart your computer.
Restoring Your Operating System
You can restore your operating system in the following ways:
•Microsoft Windows System Restore returns your computer to an earlier
operating state without affecting data files. Use System Restore as the first
solution for restoring your operating system and preserving data files.
•Dell Factory Image Restore (available in Windows Vista) returns your hard
drive to the operating state it was in when you purchased the computer.
The program permanently deletes all data on the hard drive and removes
any programs installed after you received the computer. Use Dell Factory
Image Restore only if System Restore did not resolve your operating
system problem.
•If you received the
use it to restore your operating system. However, using the
System
System Restore did not resolve your operating system problem.
media also deletes all data on the hard drive. Use the media
Operating System
media with your computer, you can
Operating
only
if
Using Microsoft® Windows® System Restore
The Windows operating systems provide a System Restore option that allows
you to return your computer to an earlier operating state (without affecting
data files) if changes to the hardware, software, or other system settings have
left the computer in an undesirable operating state. Any changes that System
Restore makes to your computer are completely reversible.
50Reinstalling Software
Page 51
NOTICE: Make regular backups of your data files. System Restore does not
monitor your data files or recover them.
NOTE: The procedures in this document were written for the Windows default
view, so they may not apply if you set your Dell™ computer to the Windows Classic
view.
NOTE: Set your Dell™ computer to the Windows Classic view.
Starting System Restore
Windows Vista:
1
Click
Start
.
2
In the Start Search box, type
NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to continue the desired action.
3
Click
Next
and follow the remaining prompts on the screen.
System Restore
and press <Enter>.
In the event that System Restore did not resolve the issue, you may undo the
last system restore (see "Undoing the Last System Restore" on page 51).
Windows XP:
NOTICE: Before you restore the computer to an earlier operating state, save and
close any open files and exit any open programs. Do not alter, open, or delete any
files or programs until the system restoration is complete.
1
Click
Restore
2
Click either
point
3
Click
Start→
.
Next
All Programs→ Accessories→ System Tools→
.
Restore my computer to an earlier time
and follow the remaining on-screen prompts.
System
or
Create a restore
Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and
exit any open programs. Do not alter, open, or delete any files or programs until the
system restoration is complete.
Reinstalling Software51
Page 52
Windows Vista:
1
Click
Start
.
2
In the Start Search box, type
3
Click
Undo my last restoration
System Restore
and click
Next
.
and press <Enter>.
Windows XP:
1
Click
Start→
Restore
2
Click
Undo my last restoration
Enabling System Restore
NOTE: Windows Vista does not disable System Restore; regardless of low disk
space. Therefore, the steps below apply only to Windows XP.
All Programs→ Accessories→ System Tools→
.
and click
Next
System
.
If you reinstall Windows XP with less than 200 MB of free hard-disk space
available, System Restore is automatically disabled.
To see if System Restore is enabled:
1
Click
2
Click the
Start→
Control Pane l→ Performance and Maintenance→ System
System Restore
tab and ensure that
Turn off System Restore
unchecked.
Using Dell™ Factory Image Restore
NOTICE: Using Dell Factory Image Restore permanently deletes all data on the
hard drive and removes any programs or drivers installed after you received your
computer. If possible, back up the data before using these options. Use Dell Factory
Image Restore only if System Restore did not resolve your operating system
problem.
.
is
NOTE: Dell Factory Image Restore may not be available in certain countries or on
certain computers.
Use Dell Factory Image Restore (Windows Vista) only as the last method to
restore your operating system. These options restore your hard drive to the
operating state it was in when you purchased the computer. Any programs or
files added since you received your computer—including data files—are
permanently deleted from the hard drive. Data files include documents,
spreadsheets, e-mail messages, digital photos, music files, and so on. If
possible, back up all data before using Factory Image Restore.
52Reinstalling Software
Page 53
Dell Factory Image Restore (Windows Vista Only)
1
Turn on the computer. When the Dell logo appears, press <F8> several
times to access the Vista Advanced Boot Options Window.
2
Select
Repair Your Computer
.
The System Recovery Options window appears.
3
Select a keyboard layout and click
4
To access the recovery options, log on as a local user. To access the
command prompt, type
click
OK
.
5
Click
Dell Factory Image Restore
NOTE: Depending upon your configuration, you may need to select Dell
Factory Tools, then Dell Factory Image Restore.
6
On the Dell Factory Image Restore welcome screen, click
administrator
Next
.
.
in the User name field, then
Next.
The Confirm Data Deletion screen appears.
NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel.
7
Click the checkbox to confirm that you want to continue reformatting the
hard drive and restoring the system software to the factory condition, then
click
Next
.
The restore process begins and may take 5 or more minutes to complete. A
message appears when the operating system and factory-installed
applications have been restored to factory condition.
8
Click
Finish
to restart the computer.
Using the Operating System Media
Before you Begin
If you are considering reinstalling the Windows operating system to correct a
problem with a newly installed driver, first try using Windows Device Driver
Rollback. See "Returning to a Previous Device Driver Version" on page 48. If
Device Driver Rollback does not resolve the problem, use Microsoft Windows
System Restore to return your operating system to the operating state it was
in before you installed the new device driver. See "Using Microsoft®
Windows® System Restore" on page 50.
Reinstalling Software53
Page 54
NOTICE: Before performing the installation, back up all data files on your primary
hard drive. For conventional hard drive configurations, the primary hard drive is the
first drive detected by the computer.
To reinstall Windows, you need the Dell™ Operating System media and the
Dell Drivers and Utilities media.
NOTE: The Dell
during the assembly of the computer. Use the
load any required drivers. Depending on the region from which you ordered your
computer, or whether you requested the media, the
and Dell
media
Reinstalling Windows
Drivers and Utilities
Operating System
media may not ship with your computer.
media
contains drivers that were installed
Dell
Drivers and Utilities
Dell
Drivers and Utilities
media
to
The reinstallation process can take 1 to 2 hours to complete. After you
reinstall the operating system, you must also reinstall the device drivers, virus
protection program, and other software.
1
Save and close any open files and exit any open programs.
2
Insert the
3
If the
4
Restart the computer.
Operating System
Install Windows
media.
message appears, click
Exit
.
When the DELL logo appears, press <F12> immediately.
NOTE: If you wait too long and the operating system logo appears, continue
to wait until you see the Microsoft
computer and try again.
NOTE: The next steps change the boot sequence for one time only. On the
next start-up, the computer boots according to the devices specified in the
system setup program.
5
When the boot device list appears, highlight
®
Windows® desktop; then, shut down your
CD/DVD/CD-RW Drive
and press <Enter>.
6
Press any key to
Boot from CD-ROM
, and follow the instructions on the
screen to complete the installation.
54Reinstalling Software
Page 55
Finding Information
NOTE: Some features or media may be optional and may not ship with your
computer. Some features or media may not be available in certain countries.
NOTE: Additional information may ship with your computer.
Document/Media/LabelContents
Service Tag/Express Service Code
The Service Tag/Express Service Code is
located on your computer.
Drivers and Utilities Media
The Drivers and Utilities media is a CD or
DVD that may have shipped with your
computer.
Operating System Media
The Operating System media is a CD or
DVD that may have shipped with your
computer.
• Use the Service Tag to identify your
computer when you use
support.dell.com
• Enter the Express Service Code to direct
your call when contacting support
or contact support.
NOTE: Your Service Tag/Express Service
Code is located on your computer.
• A diagnostic program for your computer
• Drivers for your computer
NOTE: Drivers and documentation updates
can be found at support.dell.com.
• Notebook System Software (NSS)
• Readme files
NOTE: Readme files may be included on
your media to provide last-minute updates
about technical changes to your computer
or advanced technical-reference material
for technicians or experienced users.
Reinstall your operating system
Finding Information55
Page 56
Document/Media/LabelContents
Safety, Regulatory, Warranty, and
Support Documentation
This type of information may have
shipped with your computer. For
additional regulatory information, see the
Regulatory Compliance Homepage on
www.dell.com at the following location:
www.dell.com/regulatory_compliance.
Service Manual
The Service Manual for your computer
can be found at support.dell.com.
Dell Technology Guide
The Dell Technology Guide is available at
support.dell.com.
• Warranty information
• Terms and Conditions (U.S. only)
• Safety instructions
• Regulatory information
• Ergonomics information
• End User License Agreement
• How to remove and replace parts
• How to configure system settings
• How to troubleshoot and solve problems
• About your operating system
• Using and maintaining devices
• Understanding technologies such as
RAID, Internet, Bluetooth
technology, e-mail, networking, and
more
Dell Latitude ON™
The Dell Latitude ON guide may have
shipped with your computer.
NOTE: Dell Latitude ON is an optional
feature.
Dell Latitude ON™ Reader Help File
The Dell Latitude ON Reader Help file is
available on your hard drive.
• Overview of Dell Latitude ON
• How to set up, configure, and use the
application
• How to connect to the Internet, using
Latitude ON.
• Overview of Dell Latitude ON Reader
• How to set up, configure, and use the
application
• Frequently Asked Questions
Dell™ Systems Management
Administrator's Guide
The Dell Systems Management
Administrator's Guide is available at
support.dell.com.
• About Intel® Active Management
Technology (iAMT
overview, features, setup, and
configuration information.
• Location of drivers for iAMT.
®
®
), including
wireless
56Finding Information
Page 57
Document/Media/LabelContents
Microsoft® Windows® License Label
Your Microsoft Windows License is
located on your computer.
• Provides your operating system product
key.
Finding Information57
Page 58
58Finding Information
Page 59
Getting Help
Obtaining Assistance
CAUTION: If you need to remove the computer cover, first disconnect the
computer power and modem cables from all electrical outlets. Follow the safety
instructions that shipped with your computer.
If you experience a problem with your computer, you can complete the
following steps to diagnose and troubleshoot the problem:
1
See "Troubleshooting Tips" on page 40 for information and procedures
that pertain to the problem your computer is experiencing.
2
See "Dell Diagnostics" on page 38 for procedures on how to run Dell
Diagnostics.
3
Fill out the "Diagnostics Checklist" on page 64.
4
Use Dell's extensive suite of online services available at Dell Support
(
support.dell.com
procedures. See "Online Services" on page 60 for a more extensive list of
Dell Support online.
5
If the preceding steps have not resolved the problem, see "Contacting
Dell" on page 65.
NOTE: Call Dell Support from a telephone at or near the affected computer so that
the support staff can assist you with any necessary procedures.
) for help with installation and troubleshooting
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express
Service Code to route the call directly to the proper support personnel. If you
do not have an Express Service Code, open the Dell Accessories folder,
double-click the Express Service Code icon, and follow the directions.
For instructions on using the Dell Support, see "Technical Support and
Customer Service" on page 60.
Getting Help59
Page 60
NOTE: Some of the following services are not always available in all locations
outside the continental U.S. Call your local Dell representative for information on
availability.
Technical Support and Customer Service
Dell's support service is available to answer your questions about Dell™
hardware. Our support staff uses computer-based diagnostics to provide fast,
accurate answers.
To contact Dell's support service, see "Before You Call" on page 63, and then
see the contact information for your region or go to support.dell.com.
DellConnect™
DellConnect is a simple online access tool that allows a Dell service and
support associate to access your computer through a broadband connection,
diagnose your problem and repair it all under your supervision. For more
information, go to support.dell.com and click DellConnect.
Online Services
You can learn about Dell products and services at the following websites:
www.dell.com
www.dell.com/ap
www.dell.com/jp
www.euro.dell.com
www.dell.com/la
www.dell.ca
You can access Dell Support through the following websites and e-mail
addresses:
•Dell Support websites:
support.dell.com
support.jp.dell.com
support.euro.dell.com
60Getting Help
(Asian/Pacific countries only)
(Japan only)
(Europe only)
(Latin American and Caribbean countries)
(Canada only)
(Japan only)
(Europe only)
Page 61
•Dell Support e-mail addresses:
mobile_support@us.dell.com
support@us.dell.com
la-techsupport@dell.com
apsupport@dell.com
•Dell Marketing and Sales e-mail addresses:
apmarketing@dell.com
sales_canada@dell.com
•Anonymous file transfer protocol (FTP):
ftp.dell.com –
your password
log in as user
(Latin America and Caribbean countries only)
(Asian/Pacific countries only)
(Asian/Pacific countries only)
(Canada only)
anonymous
, and use your e-mail address as
AutoTech Service
Dell's automated support service—AutoTech—provides recorded answers to
the questions most frequently asked by Dell customers about their laptop and
desktop computers.
When you call AutoTech, use your touch-tone telephone to select the
subjects that correspond to your questions. For the telephone number to call
for your region, see "Contacting Dell" on page 65.
Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can go
to support.dell.com, or you can call the automated order-status service. A
recording prompts you for the information needed to locate and report on
your order. For the telephone number to call for your region, see "Contacting
Dell" on page 65.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or
incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip available when you call. For the telephone number to call for your
region, see "Contacting Dell" on page 65.
Getting Help61
Page 62
Product Information
If you need information about additional products available from Dell, or if
you would like to place an order, visit the Dell website at www.dell.com. For
the telephone number to call for your region or to speak to a sales specialist,
see "Contacting Dell" on page 65.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1
Call Dell to obtain a Return Material Authorization Number, and write it
clearly and prominently on the outside of the box.
For the telephone number to call for your region, see "Contacting Dell" on
page 65. Include a copy of the invoice and a letter describing the reason for
the return.
2
Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist"
on page 64), indicating the tests that you have run and any error messages
reported by the Dell Diagnostics (see "Contacting Dell" on page 65).
3
Include any accessories that belong with the item(s) being returned
(power cables, software floppy disks, guides, and so on) if the return is for
credit.
4
Pack the equipment to be returned in the original (or equivalent) packing
materials.
You are responsible for paying shipping expenses. You are also responsible for
insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at
Dell’s receiving dock and returned to you.
62Getting Help
Page 63
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s
automated-support telephone system direct your call more efficiently. You may also
be asked for your Service Tag (located on the back or bottom of your computer).
Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist"
on page 64). If possible, turn on your computer before you call Dell for
assistance and call from a telephone at or near the computer. You may be
asked to type some commands at the keyboard, relay detailed information
during operations, or try other troubleshooting steps possible only at the
computer itself. Ensure that the computer documentation is available.
CAUTION: Before working inside your computer, follow the safety instructions in
the documentation that shipped with your computer.
Getting Help63
Page 64
Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back or bottom of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the
system’s start-up files. If the computer is connected to a printer, print each file.
Otherwise, record the contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
64Getting Help
Page 65
Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or
customer service issues:
1
Visit
support.dell.com
Country/Region
2
Click
Contact Us
service or support link based on your need.
3
Choose the method of contacting Dell that is convenient for you.
, and verify your country or region in the
drop-down menu at the bottom of the page.
on the left side of the page, and select the appropriate
Choose A
Getting Help65
Page 66
66Getting Help
Page 67
Index
B
back view, 9
beep codes, 29
C
computer
specifications, 21
connecting
AC adapter, 13
IEEE 1394 devices, 14
Internet, 16
network, 15
network cable, 14
USB devices, 14
contacting Dell, 59, 65
D
Dell
contacting, 59, 65
Factory Image Restore, 52
software updates, 45
Support Utility, 45
technical support and customer
service, 60
Technical Update Service, 44
Dell Diagnostics, 38
starting from the Drivers and
Utilities media, 39
starting from your hard drive, 39
Dell Factory Image Restore, 53
Dell Latitude ON guide, 56
Dell Latitude ON Reader
Help, 56
Dell Technology Guide, 56
Dell Wi-Fi Catcher Network
Locator, 11
DellConnect, 60
diagnostics
beep codes, 29
Dell, 38
documentation, 55
Dell Latitude ON guide, 56
Dell Latitude ON Reader
Help, 56
Dell Technology Guide, 56
Service Manual, 56
drivers, 47
Drivers and Utilities media, 55
identifying, 47
reinstalling, 48
returning to a previous version, 48
blue screen, 44
computer not responding, 42
Dell Diagnostics, 38
error messages, 31
memory, 41
power, 40
power light conditions, 40
power lights, 29
program crashes, 42
programs and Windows