Dell DMTJC Specification Sheet

Latitude 9510

Service Manual

Regulatory Model: P94F/P95F Regulatory Type: P94F001/P95F001

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

subsidiaries. Other trademarks may be trademarks of their respective owners.

Rev. A00

Contents

1 Working on your computer............................................................................................................ 5

Safety instructions................................................................................................................................................................ 5

Before working inside your computer........................................................................................................................... 5

Safety precautions...........................................................................................................................................................6

Electrostatic discharge—ESD protection.................................................................................................................... 6

ESD field service kit ........................................................................................................................................................ 7

After working inside your computer.............................................................................................................................. 7

2 Major components of your system................................................................................................. 9

3 Removing and Installing Components........................................................................................... 10

Recommended tools............................................................................................................................................................ 10

Screw list...............................................................................................................................................................................10

Disassembly and reassembly...............................................................................................................................................12

SIM card tray.................................................................................................................................................................. 12

MicroSD card.................................................................................................................................................................. 13

Base cover.......................................................................................................................................................................15

Battery............................................................................................................................................................................. 18

WWAN card....................................................................................................................................................................23

Solid-state drive.............................................................................................................................................................25

Speakers..........................................................................................................................................................................27

System fan..................................................................................................................................................................... 30

I/O daughter board power cable................................................................................................................................. 32

I/O board........................................................................................................................................................................ 33

System board................................................................................................................................................................. 35

Display assembly............................................................................................................................................................ 42

Keyboard.........................................................................................................................................................................46

Power button with finger print reader (optional)......................................................................................................49

Power button..................................................................................................................................................................51

Smart card reader board.............................................................................................................................................. 52

Palmrest assembly.........................................................................................................................................................55

4 System setup.............................................................................................................................57

Entering BIOS without keyboard.......................................................................................................................................57

System setup options......................................................................................................................................................... 57

General screen options................................................................................................................................................. 57

System Configuration screen options.........................................................................................................................58

System Configuration screen options.........................................................................................................................59

Video screen options......................................................................................................................................................61

Security screen options................................................................................................................................................. 61

Secure Boot....................................................................................................................................................................62

Intel software Guard Extensions..................................................................................................................................63

Performance screen options........................................................................................................................................63

POST Behavior.............................................................................................................................................................. 64

Contents 3

Virtualization Support options......................................................................................................................................64

Wireless screen options................................................................................................................................................ 64

Maintenance...................................................................................................................................................................65

System logs screen options......................................................................................................................................... 65

System Log.......................................................................................................................................................................... 65

Updating the BIOS ............................................................................................................................................................. 65

Updating your system BIOS using a USB flash drive......................................................................................................66

System and setup password.............................................................................................................................................. 67

Assigning a system setup password............................................................................................................................67

Deleting or changing an existing system setup password........................................................................................68

5 Troubleshooting.........................................................................................................................69

Dell SupportAssist Pre-boot System Performance Check diagnostics........................................................................69

Running the SupportAssist Pre-Boot System Performance Check....................................................................... 69

System diagnostic lights.....................................................................................................................................................69

Flashing BIOS (USB key)....................................................................................................................................................70

Flashing the BIOS................................................................................................................................................................. 71

Backup media and recovery options.................................................................................................................................. 71

WiFi power cycle.................................................................................................................................................................. 71

Flea power release................................................................................................................................................................71

6 Getting help...............................................................................................................................73

Contacting Dell.....................................................................................................................................................................73

Contents

Working on your computer

Safety instructions

Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your computer.

NOTE: Before working inside your computer, read the safety information that is shipped with your computer. For more

safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

NOTE: Disconnect your computer from all power sources before opening the computer cover or panels. After you finish

working inside the computer, replace all covers, panels, and screws before connecting your computer to an electrical

outlet.

CAUTION: To avoid damaging the computer, ensure that the work surface is flat, dry and clean.

CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching the pins and

the contacts.

CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical

assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety

instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface,

such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to

dissipate static electricity which could harm internal components.

CAUTION: When you disconnect a cable, pull it by its connector or its pull tab, not the cable itself. Some cables have

connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable. When

disconnecting cables, keep them evenly-aligned to avoid bending the connector pins. When connecting cables, ensure

that the ports and the connectors are correctly oriented and aligned.

CAUTION: Press and eject any installed card from the media-card reader.

NOTE: The color of your computer and certain components may appear differently than shown in this document.

Before working inside your computer

About this task

To avoid damaging your computer, perform the following steps before you begin working inside the computer.

Steps

1. Ensure that you follow the safety precautions.

2. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched.

3. Turn off your computer.

4. Disconnect all network cables from the computer.

CAUTION:

the network device.

5. Disconnect your computer and all attached devices from their electrical outlets.

6. Press and hold the power button while the computer is unplugged to ground the system board.

To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from

Working on your computer 5

NOTE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching

an unpainted metal surface at the same time as touching a connector on the back of the computer.

Safety precautions

The safety precautions chapter details the primary steps to be taken before performing any disassembly instructions.

Observe the following safety precautions before you perform any installation or break/fix procedures involving disassembly or reassembly:

• Turn off the system and all attached peripherals.

• Disconnect the system and all attached peripherals from AC power.

• Disconnect all network cables, telephone, and telecommunications lines from the system.

• Use an ESD field service kit when working inside any tabletnotebookdesktop to avoid electrostatic discharge (ESD) damage.

• After removing any system component, carefully place the removed component on an anti-static mat.

• Wear shoes with non-conductive rubber soles to reduce the chance of getting electrocuted.

Standby power

Dell products with standby power must be unplugged before you open the case. Systems that incorporate standby power are essentially powered while turned off. The internal power enables the system to be remotely turned on (wake on LAN) and suspended into a sleep mode and has other advanced power management features.

Unplugging, pressing and holding the power button for 15 seconds should discharge residual power in the system board. Remove the battery from tablets.notebooks.

Bonding

Bonding is a method for connecting two or more grounding conductors to the same electrical potential. This is done through the use of a field service electrostatic discharge (ESD) kit. When connecting a bonding wire, ensure that it is connected to bare metal and never to a painted or non-metal surface. The wrist strap should be secure and in full contact with your skin, and ensure that you remove all jewelry such as watches, bracelets, or rings prior to bonding yourself and the equipment.

Electrostatic discharge—ESD protection

ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors, memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such as intermittent problems or a shortened product life span. As the industry pushes for lower power requirements and increased density, ESD protection is an increasing concern.

Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

Two recognized types of ESD damage are catastrophic and intermittent failures.

• Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes an immediate and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has received a static shock and immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or nonfunctional memory.

• Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of intermittent failures means that most of the time when damage occurs, it is not immediately recognizable. The DIMM receives a static shock, but the tracing is merely weakened and does not immediately produce outward symptoms related to the damage. The weakened trace may take weeks or months to melt, and in the meantime may cause degradation of memory integrity, intermittent memory errors, etc.

The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure.

Perform the following steps to prevent ESD damage:

• Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased sensitivity to ESD damage.

• Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.

• When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static packing material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you discharge static electricity from your body.

• Before transporting a static-sensitive component, place it in an anti-static container or packaging.

Working on your computer

ESD field service kit

The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components: antistatic mat, wrist strap, and bonding wire.

Components of an ESD field service kit

The components of an ESD field service kit are:

• Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an antistatic mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal on the system being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly on the mat. ESDsensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.

• Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist and bare metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that is temporarily placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use wireless wrist straps. Always be aware that the internal wires of a wrist strap are prone to damage from normal wear and tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is recommended to test the wrist strap and bonding wire at least once per week.

• ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored kit, it is a best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist strap tester is the best method for doing this test. If you do not have your own wrist strap tester, check with your regional office to find out if they have one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is strapped to your wrist and push the button to test. A green LED is lit if the test is successful; a red LED is lit and an alarm sounds if the test fails.

• Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts that are insulators and often highly charged.

• Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For example, deploying the kit for a server environment is different than for a desktop or portable environment. Servers are typically installed in a rack within a data center; desktops or portables are typically placed on office desks or cubicles. Always look for a large open flat work area that is free of clutter and large enough to deploy the ESD kit with additional space to accommodate the type of system that is being repaired. The workspace should also be free of insulators that can cause an ESD event. On the work area, insulators such as Styrofoam and other plastics should always be moved at least 12 inches or 30 centimeters away from sensitive parts before physically handling any hardware components

• ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded bags are preferred. However, you should always return the damaged part using the same ESD bag and packaging that the new part arrived in. The ESD bag should be folded over and taped shut and all the same foam packing material should be used in the original box that the new part arrived in. ESD-sensitive devices should be removed from packaging only at an ESD-protected work surface, and parts should never be placed on top of the ESD bag because only the inside of the bag is shielded. Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag.

• Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

ESD protection summary

It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

After working inside your computer

About this task

After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning on your computer.

Steps

1. Connect any telephone or network cables to your computer.

CAUTION:

computer.

To connect a network cable, first plug the cable into the network device and then plug it into the

Working on your computer 7

2. Connect your computer and all attached devices to their electrical outlets.

3. Turn on your computer.

4. If required, verify that the computer works correctly by running the diagnostic tool.

8 Working on your computer

Major components of your system

1. Base cover

2. SSD shield cover

3. SSD memory

4. WWAN card shielding cover

5. WWAN card

6. System board

7. Smart card reader (optional)

8. Palmrest assembly

9. LCD panel

10. Keyboard

11. I/O board

12. System fan

13. Battery

14. Speaker

Dell provides a list of components and their part numbers for the original system configuration purchased. These

NOTE:

parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative

for purchase options.

Major components of your system 9

Removing and Installing Components

Recommended tools

The procedures in this document require the following tools:

• Phillips #0 screwdriver

• Phillips #1 screwdriver

• Plastic scribe - Recommended for field technician

Screw list

The following table shows the screw list and the images for different components:

Table 1. Screw size list

Component Screw type Quantity Image

Base cover Captive screws 9

10 Removing and Installing Components

Component Screw type Quantity Image

4-cell battery M1.6x3.5 1

M2x3 4

6-cell battery M1.6x3.5 1

M2x3 8

WWAN Captive screw 1

M1.6x4.5 1

Smart card reader M2x2 2

Solid-state drive M2x2 1

Speaker M1.6x1.8 4

I/O board M1.6x3.5 4

System fan M2x3 2

Display cable bracket M1.6x3.5 1

Display assembly M2.5x5 6

M1.6x3.5 1

Power button M1.5x2.5 3

M2.5x5 3

Fingerprint bracket M1.5x2.5 3

System board M1.6x3.5 9

M2.5x5 1

Removing and Installing Components 11

Component Screw type Quantity Image

M1.6x4.5 1

Keyboard M1.6x2 4

M1.6x1.5 36

Disassembly and reassembly

SIM card tray

Removing the SIM card tray

Prerequisites

About this task

The following image indicate the location of the SIM card and provide a visual representation of the removal procedure.

Steps

1. Insert a pin into the release hole to release the SIM card tray [1].

2. Push the pin to disengage the lock, and eject the SIM card tray [2].

3. Slide the SIM card tray out of the slot on the computer [3].

Removing and Installing Components

Installing the SIM card tray

Prerequisites

If you are replacing a component, remove the necessary component before the installation procedure.

About this task

The following image indicates the location of the SIM card and provides a visual representation of the installation procedure.

Steps

Slide the SIM card tray into the slot in the computer [1], and push it to lock in place [2].

Next steps

MicroSD card

Removing the microSD card

Prerequisites

About this task

The following images indicate the location of the microSD card and provide a visual representation of the removal procedure.

Removing and Installing Components

Steps

1. Push the microSD card to eject it from the slot [1].

2. Remove the microSD card from the computer [2].

Installing the microSD card

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the microSD card and provides a visual representation of the installation procedure.

Removing and Installing Components

Steps

Insert the microSD card into its slot [1] until it clicks into place [2].

Next steps

1. Follow the procedure in After working on your computer .

Base cover

Removing the base cover

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the microSD card.

3. Remove the SIM card tray.

NOTE: Always engage to cut off power from the battery before working inside your computer.

Removing and Installing Components 15

About this task

16 Removing and Installing Components

Steps

1. Loosen the nine captive screws that secure the base cover to the laptop.

2. Using a plastic scribe, pry the base cover from the top-left corner to open the base cover.

3. Lift the base cover away from the laptop.

Installing the base cover

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

Removing and Installing Components 17

Steps

1. Align and place the base cover on the palmrest and keyboard assembly, and snap the base cover into place.

2. Tighten the nine captive screws to secure the base cover to the laptop.

Next steps

1. Install the SIM card tray

2. Install the microSD card.

3. Follow the procedure in After working on your computer .

Battery

Lithium-ion battery precautions

CAUTION:

• Exercise caution when handling Lithium-ion batteries.

• Discharge the battery as much as possible before removing it from the system. This can be done by disconnecting

the AC adapter from the system to allow the battery to drain.

• Do not crush, drop, mutilate, or penetrate the battery with foreign objects.

• Do not expose the battery to high temperatures, or disassemble battery packs and cells.

• Do not apply pressure to the surface of the battery.

• Do not bend the battery.

• Do not use tools of any kind to pry on or against the battery.

18 Removing and Installing Components

• Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental puncture or

damage to the battery and other system components.

• If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending,

or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for

assistance. See www.dell.com/contactdell.

• Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers.

Removing the 4-cell battery

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the microSD card.

3. Remove the SIM card tray.

4. Remove the Base cover.

5. Remove the Speakers.

NOTE: If battery was disconnected from system board for service, there will be a delay during system boot-up as the

system will undergo RTC battery reset.

About this task

The following images indicate the location of the battery and provide a visual representation of the removal procedure.

Removing and Installing Components

4-cell battery

Steps

1. Peel off the adhesive tape securing the wireless antenna cables in place and unroute the wireless antenna cables from the routing guides.

NOTE:

The cables for the wireless antennas are routed over the plastic bracket at the upper left corner and within

the routing channels along the left and bottom side of the battery. Technicians must be careful when unrouting the

antenna cables from their routing guides while they are still attached to the wireless card.

2. Remove the single (M1.6x3.5) screw and four (M2x3) screws that secures the battery.

3. Lift the battery from the left side of the system, and remove the battery from the laptop.

Installing the 4-cell battery

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

Removing and Installing Components

About this task

The following image indicates the location of the battery and provides a visual representation of the installation procedure.

NOTE: If battery was disconnected from system board for service, there will be a delay during system boot-up as the

system will undergo RTC battery reset.

Steps

1. Align and place the battery from the left side on the laptop.

2. Replace the single (M1.6x3.5) screw and four (M2x3) screws to secure the battery in place.

3. Route the wireless antenna cables on the routing guides and adhere the adhesive tape.

Next steps

1. Install the Speakers.

2. Install the Base cover.

3. Install the SIM card tray

4. Install the microSD card.

5. Follow the procedure in After working on your computer .

Removing and Installing Components

Removing the 6-cell battery

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the microSD card.

3. Remove the SIM card tray.

4. Remove the Base cover.

5. Remove the Speakers.

About this task

The following images indicate the location of the battery and provide a visual representation of the removal procedure.

NOTE: If battery was disconnected from system board for service, there will be a delay during system boot-up as the

system will undergo RTC battery reset.

Steps

1. Peel off the adhesive tape securing the wireless antenna cables in place and unroute the wireless antenna cables from the routing guides.

NOTE:

The cables for the wireless antennas are routed over the plastic bracket at the upper left corner and within

the routing channels along the left and bottom side of the battery. Technicians must be careful when unrouting the

antenna cables from their routing guides while they are still attached to the wireless card.

2. Remove the single (M1.6x3.5) screw and eight (2x3) that secures the battery.

3. Lift the battery from the left side and remove the battery from the laptop.

Installing the 6-cell battery

About this task

The following image indicates the location of the battery and provides a visual representation of the installation procedure.

Removing and Installing Components

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