Dell Axim X51, Axim X51v User Manual 2
Dell™ Axim™ X51/X51v
Owner’s Manual
www.dell.com | support.dell.com
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you
make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to
hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property
damage, personal injury, or death.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the
"Glossary" on page 135.
____________________
Information in this document is subject to change without notice.
© 2006 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of
Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Axim, TrueMobile, Dimension,
Inspiron, OptiPlex, Latitude, Dell Precision, Pow er Ap p, PowerVault, Pow er Ed ge ,
PowerConnect, and DellNet are trademarks of Dell Inc.; Intel, Pe nt iu m, and Celeron
are registered trademarks and XScale and StrataFlash are trademarks of
Intel Corporation; Microsoft, Windows, Windows Media, and ActiveSync are
registered trademarks and Windows Mobile is a trademark of Microsoft
Corporation; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc.
and is used by Dell Inc. under license.
Other trademarks and trade names may be used in this document to refer to either
the entities claiming the marks and names or their products. Dell Inc. disclaims
any proprietary interest in trademarks and trade names other than its own.
Models HCO3U, HC03UL, and HD04U
March 2006 P/N NC341 Rev. A02
Contents
Before You Begin . . . . . . . . . . . . . . . . . . . . . . 9
Related Information
. . . . . . . . . . . . . . . . . . 9
Contacting Dell
. . . . . . . . . . . . . . . . . . . . . . 10
1 Getting Started . . . . . . . . . . . . . . . . . . . . . 37
Unpacking Your Device . . . . . . . . . . . . . . . . . 37
Front, Side, and Back Views
Front and Side Views
Back View
Using the Battery
. . . . . . . . . . . . . . . . . . . . . . 41
. . . . . . . . . . . . . . . . . . . . . 42
Installing and Removing the Battery
Charging the Battery
Using Your Axim
. . . . . . . . . . . . . . . . . . . . . 45
Changing the Display Mode on Your Device
. . . . . . . . . . . . . . . 39
. . . . . . . . . . . . . . . . 39
. . . . . . . . 42
. . . . . . . . . . . . . . . . 44
. . . . 46
2 Operating the Axim . . . . . . . . . . . . . . . . . 47
Using the Power Button . . . . . . . . . . . . . . . . . 47
Using the Stylus
. . . . . . . . . . . . . . . . . . . . . 47
Contents 3
Connecting to a Computer . . . . . . . . . . . . . . . . 48
Using the Cradle
Using the Sync Cable
. . . . . . . . . . . . . . . . . . 48
. . . . . . . . . . . . . . . . 50
Connecting to a Projector
Using Cards
. . . . . . . . . . . . . . . . . . . . . . . 52
CompactFlash Cards
. . . . . . . . . . . . . . . . 51
. . . . . . . . . . . . . . . . 52
Secure Digital Memory Cards
Resetting the Axim
Soft Reset
Hard Reset
Using Microsoft
. . . . . . . . . . . . . . . . . . . 53
. . . . . . . . . . . . . . . . . . . . . . 53
. . . . . . . . . . . . . . . . . . . . . 54
®
Windows Mobile
Version 5.0 Software for Pocket PC
Premium Edition Mobile 5.0
Status Icons
Programs
. . . . . . . . . . . . . . . . . . . . . . . 56
. . . . . . . . . . . . . . . . . . . . . . . . . 57
Program Buttons
Switcher Bar
. . . . . . . . . . . . . . . . . . . . 58
. . . . . . . . . . . . . . . 56
. . . . . . . . . . . . . . . . . . 57
Navigation Bar and Command Bar
Pop-Up Menus
Searching for Information
. . . . . . . . . . . . . . . . . . . . . . 60
. . . . . . . . . . . . . . . . 61
. . . . . . . . . . . 53
™
. . . . . . . . . . . 59
4 Contents
Backing Up Data
Backing Up and Synchronization of Data
Manual Back Up By Dragging Files
. . . . . . . . . . . . . . . . . . . . . 62
. . . . . . . . 63
. . . . . . . . . . . 63
Confirming Backup . . . . . . . . . . . . . . . . . . . 64
Entering Information . . . . . . . . . . . . . . . . . . . 64
Entering Text Using the Input Panel
Typing With the Soft Keyboard
Letter Recognizer
Block Recognizer
Transcriber
. . . . . . . . . . . . . . . . . . 67
. . . . . . . . . . . . . . . . . . 67
. . . . . . . . . . . . . . . . . . . . . 68
. . . . . . . . 65
. . . . . . . . . . . 66
Writing on the Screen
Editing Written Text
Drawing on the Screen
Creating a Drawing
Editing a Drawing
Recording a Message
Using My Text
Adjusting Settings
Personal Tab
System Tab
Connections Tab
. . . . . . . . . . . . . . . . . . 68
. . . . . . . . . . . . . . . . . 69
. . . . . . . . . . . . . . . 72
. . . . . . . . . . . . . . . . . 72
. . . . . . . . . . . . . . . . . . 73
. . . . . . . . . . . . . . . 73
. . . . . . . . . . . . . . . . . . . . 74
. . . . . . . . . . . . . . . . . . . . 74
. . . . . . . . . . . . . . . . . . . . 75
. . . . . . . . . . . . . . . . . . . . . 75
. . . . . . . . . . . . . . . . . . 76
3 Communicating and Scheduling . . . . . . . 77
About the Microsoft® ActiveSync® Program . . . . . . 77
Installing and Using ActiveSync
®
About Microsoft
Categories
Pocket Outlook . . . . . . . . . . . . 79
. . . . . . . . . . . . . . . . . . . . . . . . 79
Creating a Category
. . . . . . . . . . . . . 78
. . . . . . . . . . . . . . . . . 79
Calendar . . . . . . . . . . . . . . . . . . . . . . . . . 80
Using the Summary Screen
Creating Meeting Requests
. . . . . . . . . . . . . 81
. . . . . . . . . . . . . 81
Contents 5
Contacts . . . . . . . . . . . . . . . . . . . . . . . . . 82
Finding a Contact
Using the Summary Screen
Tasks
. . . . . . . . . . . . . . . . . . . . . . . . . . . 83
. . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Notes
. . . . . . . . . . . . . . . . . . 83
. . . . . . . . . . . . 83
Messaging
Notifications
Beaming an Item
Using File Explorer
. . . . . . . . . . . . . . . . . . . . . . . . 86
Synchronizing E-Mail Messages
. . . . . . . . . . 86
Connecting Directly to an E-Mail Server
Using the Message List
Composing Messages
. . . . . . . . . . . . . . 87
. . . . . . . . . . . . . . . 88
Managing E-Mail Messages and Folders
. . . . . . . . . . . . . . . . . . . . . . . 91
. . . . . . . . . . . . . . . . . . . . . 91
. . . . . . . . . . . . . . . . . . . 92
. . . . . . 87
. . . . . 89
4 Getting Connected . . . . . . . . . . . . . . . . . . 93
Using Wi-Fi (802.11b) . . . . . . . . . . . . . . . . . . 93
If the Network Card is Set Up
If the Wireless Network is
Broadcasting SSID
If the Wireless Network is
Not Broadcasting SSID
Using Odyssey Client
Adding a Network
. . . . . . . . . . . . . . . . . 94
. . . . . . . . . . . . . . . . . . 96
. . . . . . . . . . . . . . . . . 96
. . . . . . . . . . . 94
. . . . . . . . . . . . . . . 95
6 Contents
Using Cisco
®
LEAP Wireless LAN Security . . . . . . 98
Using Odyssey Client to Get a
Certificate of Authority
. . . . . . . . . . . . . . . . . . 99
Using Infrared
Using Bluetooth
Creating a Modem Connection
Creating an Ethernet Connection
Creating a VPN Connection
Ending a Connection
Connecting Directly to an E-Mail Server
Getting Help on Connecting
. . . . . . . . . . . . . . . . . . . . . 100
®
Wireless Technology . . . . . . . 100
. . . . . . . . . . . . 101
. . . . . . . . . . . 103
. . . . . . . . . . . . . . 103
. . . . . . . . . . . . . . . . . . 104
. . . . . . . 105
. . . . . . . . . . . . . . 105
5 Adding and Removing Programs . . . . . . 107
Adding Programs Using
Microsoft
Downloading Programs From the Internet
Adding a Program to the Start Menu
®
ActiveSync
®
. . . . . . . . . . . . . . . 107
. . . . . . 108
. . . . . . . . . 109
Removing Programs
. . . . . . . . . . . . . . . . . . 109
6 Using Companion Programs . . . . . . . . . . 111
Word Mobile . . . . . . . . . . . . . . . . . . . . . . 111
Excel Mobile
Tips for Working in Excel Mobile
. . . . . . . . . . . . . . . . . . . . . . 113
. . . . . . . . . 115
Contents 7
PowerPoint Mobile . . . . . . . . . . . . . . . . . . . 115
MSN Messenger . . . . . . . . . . . . . . . . . . . . . 116
Setting Up
Working With Contacts
Chatting With Contacts
Microsoft Windows Media
. . . . . . . . . . . . . . . . . . . . . 117
. . . . . . . . . . . . . . . 117
. . . . . . . . . . . . . . . 118
®
Player for Pocket PC . . . 118
Using Internet Explorer Mobile
Mobile Favorites
. . . . . . . . . . . . . . . . . . . . . 119
Conserving Memory
Mobile Favorites Folder
Favorite Links
. . . . . . . . . . . . . . . . . . . . 121
Browsing Mobile Favorites and the Web
. . . . . . . . . . . . . 119
. . . . . . . . . . . . . . . . 120
. . . . . . . . . . . . . . 120
. . . . . . . . 121
7 Maintenance and Troubleshooting . . . . 123
Maintaining the Axim . . . . . . . . . . . . . . . . . . 123
Installing the Diagnostic Utility
Troubleshooting
. . . . . . . . . . . . . . . . . . . . . 124
File Download Security Warning
. . . . . . . . . . . 123
. . . . . . . . . . . . 127
8 Appendix . . . . . . . . . . . . . . . . . . . . . . . . 129
Specifications . . . . . . . . . . . . . . . . . . . . . . 129
Glossary
. . . . . . . . . . . . . . . . . . . . . . . . . 135
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
8 Contents
Before You Begin
Related Information
The following table guides you to the information you are looking for in
the relevant device and computer documentation.
What Are You Looking For? Find It Here:
How to set up my device and
information on the accessories,
connectors, and buttons on my device
Information on using my device Dell Owner’s Manual and
Additional programs that can be
installed on my device
Information on using programs on my
device
Connecting to and synchronizing with
a computer
Last-minute updates and detailed
technical information
Up-to-date information about your
Pocket PC
The placemat setup diagram and the
Dell™ Owner’s Manual
Pocket PC Help
NOTE: To view Help, tap the Start button
and tap Help.
Dell Getting Started CD
Pocket PC Help and, if available, tap
Help within a specific program
Dell Owner’s Manual and Microsoft
ActiveSync
To view Help, launch MS ActiveSync,
click Help
®
Help on your computer
→ Microsoft ActiveSync Help.
®
NOTE: For more ActiveSync help:
http://www.microsoft.com/windows
mobile/help/activesync/default.mspx
The readme files, located in the
ActiveSync folder on the computer and
on the Dell Getting Started CD.
www.microsoft.com/windowsmobile
and
support.dell.com
Before You Begin 9
What Are You Looking For? Find It Here:
My Service Tag and/or Express Service
Code
Product Key Located on the COA (Certificate of
Label located in the battery slot
underneath the battery (remove the
battery)
Authenticity) label on the Getting
Started CD
Contacting Dell
To contact Dell electronically, you can access the following websites:
•
www.dell.com
•
support.dell.com
For specific web addresses for your country, find the appropriate country
section in the table below.
NOTE:
Toll-free numbers are for use within the country for which they are
listed.
NOTE: In certain countries, support specific to Dell XPS™ portable computers
is available at a separate telephone number listed for participating countries.
If you do not see a telephone number listed that is specific for XPS portable
computers, you may contact Dell through the support number listed and your
call will be routed appropriately.
When you need to contact Dell, use the electronic addresses, telephone
numbers, and codes provided in the following table. If you need assistance
in determining which codes to use, contact a local or an international
operator.
(support)
10 Before You Begin
Country (City)
International Access
Department Name or Service Area,
Website and E-Mail Address
Code Country Code
City Code
Anguilla General Support
Antigua and Barbuda General Support
Argentina (Buenos
Aires)
International Access
Code: 00
Country Code: 54
City Code: 11
Website: www.dell.com.ar
E-mail:
us_latin_services@dell.com
E-mail for desktop and portable
computers:
la-techsupport@dell.com
E-mail for servers and EMC
storage products:
la_enterprise@dell.com
Customer Care
Technical Support
Technical Support Services
Sales
Aruba General Support
Australia (Sydney)
International Access
Code: 0011
Country Code: 61
Website: support.ap.dell.com
E-mail:
support.ap.dell.com/contactus
General Support
City Code: 2
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 800-335-0031
1-800-805-5924
®
toll-free: 0-800-444-0730
toll-free: 0-800-444-0733
toll-free: 0-800-444-0724
0-810-444-3355
toll-free: 800-1578
13DELL-133355
Before You Begin 11
Country (City)
International Access
Code Country Code
City Code
Austria (Vienna)
International Access
Code: 900
Country Code: 43
City Code: 1
Bahamas General Support
Barbados General Support
Belgium (Brussels)
International Access
Code: 00
Country Code: 32
City Code: 2
Department Name or Service Area,
Website and E-Mail Address
Website: support.euro.dell.com
E-mail:
tech_support_central_europe@
dell.com
Home/Small Business Sales
Home/Small Business Fax
Home/Small Business Customer
Care
Preferred Accounts/Corporate
Customer Care
Support for XPS portable
computers only
Home/Small Business Support
for all other Dell computers
Preferred Accounts/Corporate
Support
Switchboard
Website: support.euro.dell.com
Tech Support for XPS portable
computers only
Tech Support for all other Dell
computers
Tech Support Fax
Customer Care
Corporate Sales
Fax
Switchboard
Area Codes,
Local Numbers, and
Toll-Free Numbers
0820 240 530 00
0820 240 530 49
0820 240 530 14
0820 240 530 16
0820 240 530 81
0820 240 530 14
0660 8779
0820 240 530 00
toll-free: 1-866-278-
6818
1-800-534-3066
02 481 92 96
02 481 92 88
02 481 92 95
02 713 15 65
02 481 91 00
02 481 92 99
02 481 91 00
12 Before You Begin
Country (City)
International Access
Code Country Code
City Code
Bermuda General Support
Bolivia General Support
Brazil
International Access
Code: 00
Country Code: 55
City Code: 51
British Virgin Islands General Support
Brunei
Country Code: 673
Department Name or Service Area,
Website and E-Mail Address
Website: www.dell.com/br
Customer Support, Tech
Support
Technical Support Fax
Customer Care Fax
Sales
Technical Support (Penang,
Malaysia)
Customer Care (Penang,
Malaysia)
Transaction Sales (Penang,
Malaysia)
Area Codes,
Local Numbers, and
Toll-Free Numbers
1-800-342-0671
toll-free: 800-10-0238
0800 90 3355
51 481 5470
51 481 5480
0800 90 3390
toll-free: 1-866-278-
6820
604 633 4966
604 633 4888
604 633 4955
Before You Begin 13
Country (City)
International Access
Code Country Code
City Code
Canada (North York,
Ontario)
International Access
Code: 011
Cayman Islands General Support
Chile (Santiago)
Country Code: 56
City Code: 2
Department Name or Service Area,
Website and E-Mail Address
Online Order Status:
www.dell.ca/ostatus
AutoTech (automated Hardware
and Warranty Support)
Customer Service (Home
Sales/Small Business)
Customer Service (med./large
business, government)
Customer Service (printers,
projectors, televisions,
handhelds, digital jukebox, and
wireless)
Hardware Warranty Support
(Home Sales/Small Business)
Hardware Warranty Support
(med./large bus., government)
Hardware Warranty Support
(printers, projectors, televisions,
handhelds, digital jukebox, and
wireless)
Sales (Home Sales/Small
Business)
Sales (med./large bus.,
government)
Spare Parts Sales & Extended
Service Sales
Sales and Customer Support
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 1-800-247-9362
toll-free: 1-800-847-4096
toll-free: 1-800-326-9463
toll-free: 1-800-847-4096
toll-free: 1-800-906-3355
toll-free: 1-800-387-5757
1-877-335-5767
toll-free: 1-800-387-5752
toll-free: 1-800-387-5755
1 866 440 3355
1-800-805-7541
toll-free: 1230-020-4823
14 Before You Begin
Country (City)
International Access
Code Country Code
City Code
China (Xiamen)
Country Code: 86
City Code: 592
Department Name or Service Area,
Website and E-Mail Address
Technical Support website:
support.dell.com.cn
Technical Support E-mail:
cn_support@dell.com
Customer Care E-mail:
customer_cn@dell.com
Technical Support Fax
Technical Support (Dell™
Dimension™ and Inspiron)
Technical Support (OptiPlex™,
Latitude™, and Dell Precision™)
Technical Support (servers and
storage)
Technical Support (projectors,
PDAs, switches, routers, and so on)
Area Codes,
Local Numbers, and
Toll-Free Numbers
592 818 1350
toll-free: 800 858 2968
toll-free: 800 858 0950
toll-free: 800 858 0960
toll-free: 800 858 2920
Technical Support (printers)
Customer Care
Customer Care Fax
Home and Small Business
Preferred Accounts Division
Large Corporate Accounts GCP
Large Corporate Accounts Key
Accounts
Large Corporate Accounts North
Large Corporate Accounts North
Government and Education
Large Corporate Accounts East
toll-free: 800 858 2311
toll-free: 800 858 2060
592 818 1308
toll-free: 800 858 2222
toll-free: 800 858 2557
toll-free: 800 858 2055
toll-free: 800 858 2628
toll-free: 800 858 2999
toll-free: 800 858 2955
toll-free: 800 858 2020
Before You Begin 15
Country (City)
International Access
Code Country Code
City Code
China (Xiamen)
Country Code: 86
City Code: 592
(continued)
Colombia General Support
Costa Rica General Support
Czech Republic
(Prague)
International Access
Code: 00
Country Code: 420
Department Name or Service Area,
Website and E-Mail Address
Large Corporate Accounts East
Government and Education
Large Corporate Accounts
Queue Team
Large Corporate Accounts South
Large Corporate Accounts West
Large Corporate Accounts Spare
Par ts
Website: support.euro.dell.com
E-mail: czech_dell@dell.com
Technical Support
Customer Care
Fax
Technical Fax
Switchboard
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 800 858 2669
toll-free: 800 858 2572
toll-free: 800 858 2355
toll-free: 800 858 2811
toll-free: 800 858 2621
980-9-15-3978
0800-012-0435
22537 2727
22537 2707
22537 2714
22537 2728
22537 2711
16 Before You Begin
Country (City)
International Access
Code Country Code
City Code
Denmark
(Copenhagen)
International Access
Code: 00
Country Code: 45
Dominica General Support
Dominican Republic General Support
Ecuador General Support
El Salvador General Support
Finland (Helsinki)
International Access
Code: 990
Country Code: 358
City Code: 9
Department Name or Service Area,
Website and E-Mail Address
Website: support.euro.dell.com
Technical Support for XPS
portable computers only
Technical Support for all other
Dell computers
Customer Care (Relational)
Home/Small Business Customer
Care
Switchboard (Relational)
Switchboard Fax (Relational)
Switchboard (Home/Small
Business)
Switchboard Fax (Home/Small
Business)
Website: support.euro.dell.com
Technical Support
Customer Care
Fax
Switchboard
Area Codes,
Local Numbers, and
Toll-Free Numbers
7010 0074
7023 0182
7023 0184
3287 5505
3287 1200
3287 1201
3287 5000
3287 5001
toll-free: 1-866-278-
6821
1-800-148-0530
toll-free: 999-119
01-899-753-0777
09 253 313 60
09 253 313 38
09 253 313 99
09 253 313 00
Before You Begin 17
Country (City)
International Access
Code Country Code
City Code
France (Paris)
(Montpellier)
International Access
Code: 00
Country Code: 33
City Codes: (1) (4)
Department Name or Service Area,
Website and E-Mail Address
Website: support.euro.dell.com
Home and Small Business
Technical Support for XPS
portable computers only
Technical Support for all other
Dell computers
Customer Care
Switchboard
Switchboard (calls from outside
of France)
Sales
Fax
Fax (calls from outside of
France)
Corporate
Technical Support
Customer Care
Switchboard
Sales
Fax
Area Codes,
Local Numbers, and
Toll-Free Numbers
0825 387 129
0825 387 270
0825 823 833
0825 004 700
04 99 75 40 00
0825 004 700
0825 004 701
04 99 75 40 01
0825 004 719
0825 338 339
01 55 94 71 00
01 55 94 71 00
01 55 94 71 01
18 Before You Begin
Country (City)
International Access
Code Country Code
City Code
Germany (Langen)
International Access
Code: 00
Country Code: 49
City Code: 6103
Greece
International Access
Code: 00
Country Code: 30
Grenada General Support
Guatemala General Support
Guyana General Support
Department Name or Service Area,
Website and E-Mail Address
Website: support.euro.dell.com
E-mail:
tech_support_central_europe@dell.
com
Technical Support for XPS
portable computers only
Technical Support for all other
Dell computers
Home/Small Business Customer
Care
Global Segment Customer Care
Preferred Accounts Customer
Care
Large Accounts Customer Care
Public Accounts Customer Care
Switchboard
Website: support.euro.dell.com
Technical Support
Gold Service Technical Support
Switchboard
Gold Service Switchboard
Sales
Fax
Area Codes,
Local Numbers, and
Toll-Free Numbers
06103 766-7222
06103 766-7200
0180-5-224400
06103 766-9570
06103 766-9420
06103 766-9560
06103 766-9555
06103 766-7000
00800-44 14 95 18
00800-44 14 00 83
2108129810
2108129811
2108129800
2108129812
toll-free: 1-866-540-
3355
1-800-999-0136
toll-free: 1-877-270-4609
Before You Begin 19
Country (City)
International Access
Code Country Code
City Code
Hong Kong
International Access
Code: 001
Country Code: 852
India E-mail:
Department Name or Service Area,
Website and E-Mail Address
Website: support.ap.dell.com
Technical Support E-mail:
HK_support@Dell.com
Technical Support (Dimension
and Inspiron)
Technical Support (OptiPlex,
Latitude, and Dell Precision)
Technical Support (PowerApp™,
PowerEdge™, PowerConnect™,
and PowerVault™)
Customer Care
Large Corporate Accounts
Global Customer Programs
Medium Business Division
Home and Small Business
Division
india_support_desktop@dell.com
india_support_notebook@dell.com
india_support_Server@dell.com
Technical Support
Sales (Large Corporate
Accounts)
Sales (Home and Small Business)
Area Codes,
Local Numbers, and
Toll-Free Numbers
2969 3188
2969 3191
2969 3196
3416 0910
3416 0907
3416 0908
3416 0912
2969 3105
1600338045
and 1600448046
1600 33 8044
1600 33 8046
20 Before You Begin
Country (City)
International Access
Code Country Code
City Code
Ireland
(Cherrywood)
International Access
Code: 00
Country Code: 353
City Code: 1
Department Name or Service Area,
Website and E-Mail Address
Website: support.euro.dell.com
E-mail:
dell_direct_support@dell.com
Technical Support for XPS
portable computers only
Technical Support for all other
Dell computers
U.K. Technical Support (dial
within U.K. only)
Home User Customer Care
Small Business Customer Care
U.K. Customer Care (dial within
U.K. only)
Corporate Customer Care
Corporate Customer Care (dial
within U.K. only)
Ireland Sales
U.K. Sales (dial within U.K. only)
Fax/Sales Fax
Switchboard
Area Codes,
Local Numbers, and
Toll-Free Numbers
1850 200 722
1850 543 543
0870 908 0800
01 204 4014
01 204 4014
0870 906 0010
1850 200 982
0870 907 4499
01 204 4444
0870 907 4000
01 204 0103
01 204 4444
Before You Begin 21
Country (City)
International Access
Code Country Code
City Code
Italy (Milan)
International Access
Code: 00
Country Code: 39
City Code: 02
Jamaica General Support (dial from
Department Name or Service Area,
Website and E-Mail Address
Website: support.euro.dell.com
Home and Small Business
Technical Support
Customer Care
Fax
Switchboard
Corporate
Technical Support
Customer Care
Fax
Switchboard
within Jamaica only)
Area Codes,
Local Numbers, and
Toll-Free Numbers
02 577 826 90
02 696 821 14
02 696 821 13
02 696 821 12
02 577 826 90
02 577 825 55
02 575 035 30
02 577 821
1-800-682-3639
22 Before You Begin
Country (City)
International Access
Code Country Code
City Code
Japan (Kawasaki)
International Access
Code: 001
Country Code: 81
City Code: 44
Department Name or Service Area,
Website and E-Mail Address
Website: support.jp.dell.com
Technical Support (servers)
Technical Support outside of
Japan (servers)
Technical Support (Dimension
and Inspiron)
Technical Support outside of
Japan (Dimension and Inspiron)
Technical Support (Dell
Precision, OptiPlex, and
Latitude)
Technical Support outside of
Japan (Dell Precision, OptiPlex,
and Latitude)
Technical Support (PDAs,
projectors, printers, routers)
Technical Support outside of
Japan (PDAs, projectors, printers,
routers)
Faxbox Service
24-Hour Automated Order
Service
Customer Care
Business Sales Division (up to
400 employees)
Preferred Accounts Division
Sales (over 400 employees)
Large Corporate Accounts Sales
(over 3500 employees)
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 0120-198-498
81-44-556-4162
toll-free: 0120-198-226
81-44-520-1435
toll-free:0120-198-433
81-44-556-3894
toll-free: 0120-981-690
81-44-556-3468
044-556-3490
044-556-3801
044-556-4240
044-556-1465
044-556-3433
044-556-3430
Before You Begin 23
Country (City)
International Access
Code Country Code
City Code
Japan (Kawasaki)
International Access
Code: 001
Country Code: 81
City Code: 44
(continued)
Korea (Seoul)
International Access
Code: 001
Country Code: 82
City Code: 2
Latin America Customer Technical Support
Luxembourg
International Access
Code: 00
Country Code: 352
Department Name or Service Area,
Website and E-Mail Address
Public Sales (government
agencies, educational
institutions, and medical
institutions)
Global Segment Japan
Individual User
Switchboard
E-mail: krsupport@dell.com
Support
Support (Dimension, PDA,
Electronics and Accessories)
Sales
Fax
Switchboard
(Austin, Texas, U.S.A.)
Customer Service (Austin, Texas,
U.S.A.)
Fax (Technical Support and
Customer Service) (Austin,
Texas, U.S.A.)
Sales (Austin, Texas, U.S.A.)
SalesFax (Austin, Texas, U.S.A.)
Website: support.euro.dell.com
Support
Home/Small Business Sales
Corporate Sales
Customer Care
Fax
Area Codes,
Local Numbers, and
Toll-Free Numbers
044-556-1469
044-556-3469
044-556-1760
044-556-4300
toll-free: 080-200-3800
toll-free: 080-200-3801
toll-free: 080-200-3600
2194-6202
2194-6000
512 728-4093
512 728-3619
512 728-3883
512 728-4397
512 728-4600
or 512 728-3772
342 08 08 075
+32 (0)2 713 15 96
26 25 77 81
+32 (0)2 481 91 19
26 25 77 82
24 Before You Begin
Country (City)
International Access
Code Country Code
City Code
Macao
Country Code: 853
Malaysia (Penang)
International Access
Code: 00
Country Code: 60
City Code: 4
Mexico
International Access
Code: 00
Country Code: 52
Montserrat General Support
Netherlands Antilles General Support
Department Name or Service Area,
Website and E-Mail Address
Technical Support
Customer Service (Xiamen,
China)
Transaction Sales (Xiamen,
China)
Website: support.ap.dell.com
Technical Support (Dell
Precision, OptiPlex, and
Latitude)
Technical Support (Dimension,
Inspiron, and Electronics and
Accessories)
Technical Support (PowerApp,
PowerEdge, PowerConnect, and
PowerVault)
Customer Care
Transaction Sales
Corporate Sales
Customer Technical Support
Sales
Customer Service
Main
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 0800 105
34 160 910
29 693 115
toll-free: 1 800 880 193
toll-free: 1 800 881 306
toll-free: 1800 881 386
toll-free:
toll-free: 1 800 888 202
toll-free: 1 800 888 213
toll-free: 1-866-278-6822
1800 881 306
(option 6)
001-877-384-8979
or 001-877-269-3383
50-81-8800
or 01-800-888-3355
001-877-384-8979
or 001-877-269-3383
50-81-8800
or 01-800-888-3355
001-800-882-1519
Before You Begin 25
Country (City)
International Access
Code Country Code
City Code
Netherlands
(Amsterdam)
International Access
Code: 00
Country Code: 31
City Code: 20
Department Name or Service Area,
Website and E-Mail Address
Website: support.euro.dell.com
Technical Support for XPS
portable computers only
Technical Support for all other
Dell computers
Technical Support Fax
Home/Small Business Customer
Care
Relational Customer Care
Home/Small Business Sales
Relational Sales
Home/Small Business Sales Fax
Relational Sales Fax
Switchboard
Switchboard Fax
Area Codes,
Local Numbers, and
Toll-Free Numbers
020 674 45 94
020 674 45 00
020 674 47 66
020 674 42 00
020 674 4325
020 674 55 00
020 674 50 00
020 674 47 75
020 674 47 50
020 674 50 00
020 674 47 50
26 Before You Begin
Country (City)
International Access
Code Country Code
City Code
New Zealand
International Access
Code: 00
Country Code: 64
Nicaragua General Support
Norway (Lysaker)
International Access
Code: 00
Country Code: 47
Panama General Support
Peru General Support
Poland (Warsaw)
International Access
Code: 011
Country Code: 48
City Code: 22
Department Name or Service Area,
Website and E-Mail Address
Website: support.ap.dell.com
E-mail:
support.ap.dell.com/contactus
General Support
Website: support.euro.dell.com
Technical Support for XPS
portable computers only
Technical Support for all other
Dell products
Relational Customer Care
Home/Small Business Customer
Care
Switchboard
Fax Switchboard
Website: support.euro.dell.com
E-mail:
pl_support_tech@dell.com
Customer Service Phone
Customer Care
Sales
Customer Service Fax
Reception Desk Fax
Switchboard
Area Codes,
Local Numbers, and
Toll-Free Numbers
0800 441 567
001-800-220-1006
815 35 043
671 16882
671 17575
23162298
671 16800
671 16865
001-800-507-0962
0800-50-669
57 95 700
57 95 999
57 95 999
57 95 806
57 95 998
57 95 999
Before You Begin 27
Country (City)
International Access
Code Country Code
City Code
Portugal
International Access
Code: 00
Country Code: 351
Puerto Rico General Support
St. Kitts and Nevis General Support
St. Lucia General Support
St. Vincent and the
Grenadines
Singapore
(Singapore)
International Access
Code: 005
Country Code: 65
Department Name or Service Area,
Website and E-Mail Address
Website: support.euro.dell.com
Technical Support
Customer Care
Sales
Fax
General Support
Website: support.ap.dell.com
Technical Support (Dimension,
Inspiron, and Electronics and
Accessories)
Technical Support (OptiPlex,
Latitude, and Dell Precision)
Technical Support (PowerApp,
PowerEdge, PowerConnect, and
PowerVault)
Customer Care
Transaction Sales
Corporate Sales
Area Codes,
Local Numbers, and
Toll-Free Numbers
707200149
800 300 413
800 300 410 or
800 300 411 or
800 300 412 or
21 422 07 10
21 424 01 12
1-800-805-7545
toll-free: 1-877-441-4731
1-800-882-1521
toll-free: 1-877-270-4609
toll-free: 1800 394 7430
toll-free: 1800 394 7488
toll-free: 1800 394 7478
toll-free:
1 800 394 7430
(option 6)
toll-free:
1 800 394 7412
toll-free: 1 800 394 7419
28 Before You Begin
Country (City)
International Access
Code Country Code
City Code
Slovakia (Prague)
International Access
Code: 00
Country Code: 421
South Africa
(Johannesburg)
International Access
Code:
09/091
Country Code: 27
City Code: 11
Southeast Asian and
Pacific Countries
Department Name or Service Area,
Website and E-Mail Address
Website: support.euro.dell.com
E-mail: czech_dell@dell.com
Technical Support
Customer Care
Fax
Tech Fa x
Switchboard (Sales)
Website: support.euro.dell.com
E-mail:
dell_za_support@dell.com
Gold Queue
Technical Support
Customer Care
Sales
Fax
Switchboard
Technical Support, Customer
Service, and Sales (Penang,
Malaysia)
Area Codes,
Local Numbers, and
Toll-Free Numbers
02 5441 5727
420 22537 2707
02 5441 8328
02 5441 8328
02 5441 7585
011 709 7713
011 709 7710
011 709 7707
011 709 7700
011 706 0495
011 709 7700
604 633 4810
Before You Begin 29
Country (City)
International Access
Code Country Code
City Code
Spain (Madrid)
International Access
Code: 00
Country Code: 34
City Code: 91
Sweden (Upplands
Va s b y )
International Access
Code: 00
Country Code: 46
City Code: 8
Department Name or Service Area,
Website and E-Mail Address
Website: support.euro.dell.com
Home and Small Business
Technical Support
Customer Care
Sales
Switchboard
Fax
Corporate
Technical Support
Customer Care
Switchboard
Fax
Website: support.euro.dell.com
Technical Support for XPS
portable computers only
Technical Support for all other
Dell products
Relational Customer Care
Home/Small Business Customer
Care
Employee Purchase Program
(EPP) Support
Technical Support Fax
Sales
Area Codes,
Local Numbers, and
Toll-Free Numbers
902 100 130
902 118 540
902 118 541
902 118 541
902 118 539
902 100 130
902 115 236
91 722 92 00
91 722 95 83
0771 340 340
08 590 05 199
08 590 05 642
08 587 70 527
20 140 14 44
08 590 05 594
08 590 05 185
30 Before You Begin
Loading...